Compaq 370698-002 User Manual
b
Reference Guide
Compaq Notebook Series
Document Part Number: 370698-002
April 2005
This guide explains how to set up, operate, maintain, and
troubleshoot your notebook. It also provides information on
battery pack and power management, external device
connections, and modem and network connections. The last
chapter provides additional reference material on modem
commands, safety, and regulatory information.
© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Reference Guide
Compaq Notebook Series
Second Edition April 2005
First Edition June 2004
Document Part Number: 370698-002
Contents
1 Getting Started with Your Notebook
Identifying Parts of the Notebook . . . . . . . . . . . . . . . . . . 1–1
Front Panel and Right Panel Components. . . . . . . . . 1–2
Left Panel and Back Panel Components . . . . . . . . . . 1–3
Bottom Panel Components . . . . . . . . . . . . . . . . . . . . 1–4
Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Setting Up Your Notebook. . . . . . . . . . . . . . . . . . . . . . . . 1–7
Step 1: Insert the Battery Pack . . . . . . . . . . . . . . . . . 1–7
Step 2: Connect AC Power . . . . . . . . . . . . . . . . . . . . 1–8
Step 3: Connect a Phone Line . . . . . . . . . . . . . . . . . . 1–9
Step 4: Turn On the Notebook. . . . . . . . . . . . . . . . . 1–10
Step 5: Set Up Windows . . . . . . . . . . . . . . . . . . . . . 1–11
2 Basic Operation
Operating Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Default Power Settings . . . . . . . . . . . . . . . . . . . . . . . 2–2
To Reset the Notebook . . . . . . . . . . . . . . . . . . . . . . . 2–3
To Change the Boot Device. . . . . . . . . . . . . . . . . . . . 2–3
To Use the TouchPad . . . . . . . . . . . . . . . . . . . . . . . . 2–4
To Use the Tap to Click Function of
the TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
To Use the Function Hot Keys . . . . . . . . . . . . . . . . . 2–6
To Use the One-Touch Buttons . . . . . . . . . . . . . . . . . 2–7
To Use the Windows and Applications Keys . . . . . . 2–8
To Type Alternate Graphics Using
the ALT GR Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Reference Guide iii
Contents
Using CDs or DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
To Insert or Remove a CD or DVD. . . . . . . . . . . . . 2–10
To Play DVD Movies . . . . . . . . . . . . . . . . . . . . . . . 2–11
To Create or Copy CDs . . . . . . . . . . . . . . . . . . . . . . 2–12
To Write to DVD Media (Select Models Only) . . . 2–12
Securing Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . 2–13
To Set Up Password Protection . . . . . . . . . . . . . . . . 2–13
To Lock Your Notebook . . . . . . . . . . . . . . . . . . . . . 2–13
To Attach an Optional Security Cable. . . . . . . . . . . 2–14
To Protect Against Viruses . . . . . . . . . . . . . . . . . . . 2–15
To Lock the Hard Drive. . . . . . . . . . . . . . . . . . . . . . 2–15
Taking Care of Your Notebook . . . . . . . . . . . . . . . . . . . 2–16
To Protect Your Hard Drive . . . . . . . . . . . . . . . . . . 2–16
To Maintain Your Notebook . . . . . . . . . . . . . . . . . . 2–16
To Safeguard Your Data . . . . . . . . . . . . . . . . . . . . . 2–17
To Extend the Life of the Display . . . . . . . . . . . . . . 2–17
To Clean Your Notebook . . . . . . . . . . . . . . . . . . . . 2–17
3 Battery Packs and Power Management
Managing Power Consumption . . . . . . . . . . . . . . . . . . . . 3–1
How the Notebook Manages Power
Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
To Change Timeout Settings and Create
Power Schemes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
Using Battery Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
To Respond to a Low-Battery Warning . . . . . . . . . . 3–5
To Recharge the Battery Pack . . . . . . . . . . . . . . . . . . 3–5
To Get the Most from Your Battery Packs . . . . . . . . 3–6
Disposing of a Used Battery Pack . . . . . . . . . . . . . . . 3–8
iv Reference Guide
4 Modem and Network Connections
Using the Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
To Connect the Modem . . . . . . . . . . . . . . . . . . . . . . . 4–2
Special Restrictions in Certain Countries . . . . . . . . . 4–3
To Change Your Modem Settings . . . . . . . . . . . . . . . 4–4
Connecting to a Local Area Network (LAN). . . . . . . . . . 4–5
Using a Wireless LAN Adapter
(Select Models Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Making Wireless Network Connections
(Select Models Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
To Turn Wireless Communication On and Off . . . . . 4–8
5 Add-On Devices
Connecting External Devices. . . . . . . . . . . . . . . . . . . . . . 5–1
To Insert or Remove a PC Card. . . . . . . . . . . . . . . . . 5–1
To Connect an Audio Device . . . . . . . . . . . . . . . . . . 5–3
To Connect a TV to Your Notebook
(Select Models Only). . . . . . . . . . . . . . . . . . . . . . . . . 5–4
To Connect a 1394 Device
(Select Models Only). . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Installing Additional RAM (Memory) . . . . . . . . . . . . . . . 5–7
To Install a RAM Expansion Module . . . . . . . . . . . . 5–7
To Remove a RAM Expansion Module . . . . . . . . . . 5–9
Replacing the Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . 5–11
To Replace the Hard Drive . . . . . . . . . . . . . . . . . . . 5–11
To Replace the Hard Drive Holder . . . . . . . . . . . . . 5–12
To Prepare a New Hard Drive . . . . . . . . . . . . . . . . . 5–13
Contents
6 Troubleshooting
Troubleshooting Your Notebook . . . . . . . . . . . . . . . . . . . 6–1
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
CD-ROM and DVD Problems. . . . . . . . . . . . . . . . . . 6–3
Display Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
Reference Guide v
Contents
Heat Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
Keyboard and Pointing Device Problems . . . . . . . . . 6–7
Local Area Network (LAN) Problems . . . . . . . . . . . 6–8
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
PC Card (PCMCIA) Problems . . . . . . . . . . . . . . . . 6–13
Performance Problems. . . . . . . . . . . . . . . . . . . . . . . 6–14
Power and Battery Pack Problems. . . . . . . . . . . . . . 6–15
Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17
Serial, Parallel and USB Problems . . . . . . . . . . . . . 6–18
Startup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–19
Wireless Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21
Configuring Your Notebook . . . . . . . . . . . . . . . . . . . . . 6–23
To Run the BIOS Setup Utility . . . . . . . . . . . . . . . . 6–23
Updating Software and Drivers from the Web . . . . . . . 6–28
Using System Recovery Features. . . . . . . . . . . . . . . . . . 6–28
Safeguarding Your Data . . . . . . . . . . . . . . . . . . . . . 6–29
Operating System (OS) CD Repair . . . . . . . . . . . . . 6–30
OS CD Reinstall . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31
Reinstalling Drivers. . . . . . . . . . . . . . . . . . . . . . . . . 6–32
Restoring Software Applications. . . . . . . . . . . . . . . 6–32
Index
vi Reference Guide
1
Getting Started with
Your
Identifying Parts of the Notebook
Components included with the notebook may vary by
geographical region and the features you selected. The following
tables identify the standard external components included with
most notebook models.
Notebook
Reference Guide 1–1
Getting Started with Your Notebook
Front Panel and Right Panel Components
Main status lights (left to right):
1
power mode, hard drive activity,
and battery
TouchPad, scroll pad, Click
2
buttons, and an on-off button
Power button: turns the notebook
3
on and off
Keyboard status lights
4
One-Touch buttons
5
1–2 Reference Guide
Notebook open/close latch
6
CD-ROM, DVD, or other drive
7
Battery pack
8
Wireless on-off button and
9
indicator light (select
models
only)
Hard drive
-
Getting Started with Your Notebook
Left Panel and Back Panel Components
AC adapter jack
1
Universal serial bus (USB) ports
2
RJ-45 jack: connects a network
3
cable
S-Video out jack
4
(select models only)
External monitor port
5
Cable lock slot (security
6
connector)
Reference Guide 1–3
RJ-11 jack: connects the modem
7
cable
PC Card and CardBus slot and
8
button (select models only;
location varies by model)
IEEE 1394 port
9
(select models only)
Audio jacks (left to right): external
-
microphone, audio out
(headphones)
Volume control
q
Audio mute button and audio
w
mute light
Getting Started with Your Notebook
Bottom Panel Components
Hard drive
1
Battery latch
2
RAM (memory) cover
3
CAUTION: To prevent an unresponsive system and the display of a
Ä
warning message, install only a Mini PCI device authorized for use in
notebook by the governmental agency that regulates wireless
your
devicesgin your country. If you install a device and then receive a warning
message, remove the device to restore notebook functionality. Then contact
Customer Care.
1–4 Reference Guide
Reset button
4
Mini PCI cover (no user parts
5
inside)
Status Lights
The notebook includes a number of status lights that report power
and battery status, drive activity, and keyboard functions such as
Caps Lock and Num Lock.
The following diagram shows the main status lights on the front
of the notebook.
Getting Started with Your Notebook
Power mode
1
■ On: Notebook is on (even if the display is off).
■ Blinking: Notebook is in Standby.
■ Off: Notebook is off or in Hibernation.
Hard drive activity
2
On: Notebook is accessing the hard drive.
Battery status
3
■ Green: Battery pack is fully charged.
■ Amber: Battery pack is charging.
■ Blinking: Battery pack has reached a low-battery condition.
■ Off: No AC power is applied, or AC power is applied with battery
pack either close to full-charge capacity or not installed.
Reference Guide 1–5
Getting Started with Your Notebook
The keyboard status lights, located above the keyboard, indicate
the states of the keyboard locks.
Caps Lock On: Caps Lock is active.
1
Num Lock On: Num Lock is active. (The Keypad Lock must also be
2
on to use the embedded keypad.)
Keypad Lock On: The embedded keypad is active (Fn+F8). Num
3
Lock must also be on to activate the numeric keys. Otherwise, cursor
control is active (as marked on an external keyboard).
1–6 Reference Guide
Getting Started with Your Notebook
Setting Up Your Notebook
WARNING: To reduce the risk of serious injury, read the Safety &
Å
Comfort Guide. It describes proper workstation setup, posture, and
health and work habits for computer users, and provides important
electrical and mechanical safety information. This guide is located on
the Web at http://www.compaq.com/ergo and on the hard drive or
on the Documentation CD that is included with the product.
When you set up your notebook for the first time, you will
connect the AC adapter, charge the battery pack, turn on the
notebook, and run the Microsoft® Windows® Setup program.
Step 1: Insert the Battery Pack
WARNING: Do not mutilate or puncture battery packs. Do not dispose
of battery packs in fire, or they can burst or explode, releasing
Å
hazardous chemicals. Rechargeable battery packs must be recycled or
disposed of properly.
To install the battery pack:
1. Turn the notebook upside down.
2. Insert the connector end of the battery pack into the battery
pack compartment, then slide the battery pack in until it
latches.
Reference Guide 1–7
Getting Started with Your Notebook
Step 2: Connect AC Power
CAUTION: Use only the AC adapter included with your notebook
Ä
other approved adapter that meets the power requirements of the
(or
notebook). Using the wrong AC adapter could damage the notebook
or adapter, cause data loss, and may void your warranty.
1. Plug the AC adapter into the notebook.
2. Connect the power cord to the AC adapter.
3. Plug the power cord into a wall outlet. The notebook battery
starts charging.
When unplugging the power cord, unplug it from the outlet
✎
before unplugging it from the AC adapter.
While the battery pack is charging, you can continue with the
section
1–8 Reference Guide
“Step 3: Connect a Phone Line.”
Getting Started with Your Notebook
Step 3: Connect a Phone Line
1. Make sure the telephone line is an analog line, sometimes
called a data line. (Do not use a digital line.)
2. Connect the telephone cord (RJ-11) into a telephone jack.
3. Plug the other end of the telephone cord into the RJ-11
modem jack on the notebook.
For details about using the modem, see “Using the Modem.”
Reference Guide 1–9
Getting Started with Your Notebook
Step 4: Turn On the Notebook
Press the power button above the left side of the keyboard. The
notebook boots up, and Windows starts automatically.
If your notebook does not turn on when operating on
✎
battery
in
the
battery pack. Charge times will vary.
power, the battery pack may be out of power. Plug
the AC adapter, then press the power button again. Leave
AC adapter plugged in for several hours to fully charge the
WARNING: This notebook is designed to run demanding applications
Å
at full power. As a result of increased power consumption, it is normal
for the notebook to feel warm or hot when used continuously. To avoid
potential discomfort or burns, do not block the air vents or use the
notebook on your lap for extended periods. The notebook complies with
the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment
(IEC 60950).
1–10 Reference Guide
Step 5: Set Up Windows
Your notebook has the Microsoft Windows operating system
preinstalled on its hard drive. The first time you turn on your
notebook, the Windows Setup program runs automatically and
includes opportunities to customize your setup.
1. Follow the Setup program instructions on the screen. If the
program prompts you to enter the Product ID code, locate the
code on the bottom of the notebook.
2. Check the modem country or region settings. Select Start >
Control Panel > Printers and Other Hardware > Phone and
Modem Options, then select your country/region.
Getting Started with Your Notebook
Reference Guide 1–11
Basic Operation
Operating Your Notebook
You can start and stop your notebook by using the power button.
However, alternative methods may be required, depending on
power considerations, types of active connections, and startup
time. This chapter describes several of these methods.
2
Reference Guide 2–1
Basic Operation
Default Power Settings
Power mode To enter this mode Function
ON—Power status
light is on.
OFF—Power status
light is off.
Standby—Power
status light blinks.
Hibernation—Power
status light is off.
Briefly press the power
button.
Select Start > Turn Off
Computer > Turn Off. If the
system has stopped
responding and Windows
shutdown procedures cannot
be used, press and hold the
power button for 4 seconds to
turn off the notebook.
Select Start > Turn Off
Computer > Standby.
-orAllow the system to time out.
If the notebook is already on,
briefly press the power
button.
-orPress Fn+F12.
-orAllow the system to time out.
Powers on the notebook.
Powers off the notebook.
■ Saves significant
power.
■ Turns off the display
and other
components.
■ Maintains current
session in RAM.
■ Restarts quickly.
■ Restores network
connections.
■ Saves maximum
power.
■ Saves current
session to disk, then
shuts down.
■ Restores network
connections.
You can also customize the way these power modes work. See the
“Battery Packs and Power Management” chapter in this guide.
2–2 Reference Guide
To Reset the Notebook
Occasionally, Windows or the notebook may stop responding and
you will not be able to turn off the notebook. If this happens, try
the following procedures in the order listed:
■ If possible, shut down Windows. Press ctrl+alt+del, then select
Shut Down > Restart.
-or-
■ Press the power button for at least 4 seconds until the display
shuts down. Unsaved data will be lost. Press the power button
again to restart.
-or-
■ Insert the tip of a paper clip into the reset button on the
bottom of the notebook, then press the power button to
restart.
To Change the Boot Device
The notebook normally boots from its internal hard drive. You
can also boot the notebook from a diskette drive, a CD-ROM
drive, or an internal network interface card.
1. Select Start > Turn Off Computer > Restart.
2. When the logo screen appears, press esc to display the
Boot
menu.
3. Use the arrow keys to select the boot device, then press enter.
If you want to boot from a specific device whenever it is present,
change the boot order using the BIOS Setup utility. See
“Configuring Your Notebook” in the “Troubleshooting” chapter
in this guide.
Basic Operation
Reference Guide 2–3
Basic Operation
To Use the TouchPad
The TouchPad includes an on-off button so you can turn off the
TouchPad to avoid moving the pointer accidentally when you are
typing. The indicator light turns off when you turn off the
TouchPad.
1 Click buttons. The Click buttons work like the left and right buttons on
a standard mouse.
2 TouchPa d (touch-sensitive pointing device).
3 TouchPad on-off button and indicator light.
4 Scroll pad. The scroll pad causes the contents of the active window
to scroll vertically.
2–4 Reference Guide
Basic Operation
To Use the Tap to Click Function of the TouchPad
The Tap to Click function of your TouchPad is enabled by default.
To disable it, follow the instructions included here:
1. Select Start > Control Panel > Printers and Other Hardware >
Mouse. The Mouse Properties dialog box opens.
2. Select the Tapping tab.
3. In the left panel, clear the Tapping check box.
4. Select Apply > OK.
The Tap to Click function is now disabled.
Reference Guide 2–5
Basic Operation
To Use the Function Hot Keys
The combination of the Fn key plus another key creates a hot
key—a shortcut key sequence—for various system controls. To
use a hot key, press and hold
then release both keys.
This hot key Does this
Fn+F1 Decreases the display brightness.
Fn+F2 Increases the display brightness.
Fn+F5 Toggles the external monitor on and off.
Fn+F8 Toggles the built-in keypad on and off. Does
Fn+F12 Initiates Hibernation.
Fn, press the appropriate second key,
not affect an external keyboard. If Num Lock
is on, then the numeric functions are active;
otherwise, cursor control is active (as marked
on an external keyboard).
Fn+NumLock Toggles Scroll Lock on and off.
Fn+Page Up Increases the audio volume and cancels the
Fn+Page Down Decreases the audio volume.
Fn+Backspace Mutes/unmutes the audio output.
2–6 Reference Guide
mute setting.
To Use the One-Touch Buttons
Your notebook includes 5 One-Touch buttons that can start
any
application or open a document or Web site by pressing a
single key.
Basic Operation
Press a One-Touch button to open the corresponding application,
document, or Web site.
To program a One-Touch button:
1. Select Start > All Programs > Utilities > One-Touch.
2. On the One-Touch tab, select the button you want to
reprogram.
3. Type a label for the button, then select the application,
document, folder, or Web site you want the button to open.
4. If you want a label to appear onscreen when you press a
One-Touch button, select that option on the Onscreen
Display
Reference Guide 2–7
tab.
Basic Operation
To Use the Windows and Applications Keys
The Windows key brings up the Windows Start menu. This is the
same as selecting the Start button on the taskbar.
The Applications key brings up the shortcut menu for the selected
item. This is the same menu that appears when you right-click
while pointing at the selected item.
This key combination Does this
Windows key+E Runs Windows Explorer.
Windows key+F1 Runs Windows Help.
Windows key+F Runs Windows Find: Search.
Windows key+M Minimizes all displayed windows.
Shift+Windows key+M Returns all minimized windows to
Windows key+R Runs the Windows Run dialog box.
2–8 Reference Guide
original size.
Basic Operation
To Type Alternate Graphics Using the
GR Key
ALT
Non-U.S. keyboards have an ALT GR key to the right of the
spacebar and keys on the keyboard that show International
characters. These special characters appear on the lower-right
corner of some keys on the keyboard. For example:
1 Shifted
2 Unshifted
3 ALT GR
» To type an International character, press and hold the ALT GR
key, then press the key containing the International character
you want to display.
If your keyboard does not have an ALT GR key, you can use the
✎
ALT key instead of the ALT GR key to get the same result.
Reference Guide 2–9
Basic Operation
Using CDs or DVDs
To Insert or Remove a CD or DVD
CAUTION: Do not remove a CD or DVD while the notebook is reading
Ä
it, or the notebook could stop responding and you could lose data. To
avoid damage to the disk or drive, be sure to press the CD or DVD firmly
onto the spindle.
The location of the CD or DVD drive varies by model.
✎
1. Press the button on the face of the CD or DVD drive. If you
are using this drive for the first time, be sure to remove the
cardboard packing insert, if present.
2. Press the CD or DVD gently but firmly onto the spindle (label
facing up).
-or-
Remove the CD or DVD.
3. Slide the tray back into the module to close it.
If your notebook loses power, you can manually open the drive to
✎
remove a CD. Insert a straightened paper clip into the recessed
hole on the front of the drive to open it.
2–10 Reference Guide
To Play DVD Movies
If your notebook is equipped with a DVD or other DVD-readable
drive, it also includes DVD player software that lets you play
DVD movies.
» Select Start > All Programs > Multimedia > DVD Player >
InterVideo WinDVD.
For best performance while playing movies on battery power, set
✎
the Control Panel Power Scheme to Portable/Laptop.
DVDs can have regional codes embedded in the disc data. These
✎
codes prevent DVD movies from being played outside the region
of the world in which they are sold. If you get a region code error,
you are trying to play a DVD intended for a different region.
Most DVD drives let you change the region code only a limited
number of times (usually no more than 4). When you reach this
limit, your last change to the region code will be hard-coded on
the DVD drive and will be permanent. Your warranty does not
cover the expense of correcting this situation. Refer to the Help
for your DVD player software for details about setting region
codes.
Basic Operation
Reference Guide 2–11
Basic Operation
To Create or Copy CDs
If your notebook is equipped with a DVD/CDRW Combo Drive,
it also includes CD software that lets you copy or create CDs.
Follow the instructions that are included with the software. Read
and write quality may vary by media.
To Write to DVD Media (Select Models Only)
If your notebook is equipped with a DVD+RW/R and CD-RW
Combo Drive, you must install your DVD burning software from
the CDs included with your notebook before you can write to
DVD media.
When writing to DVD+R or DVD+RW media, observe the
following guidelines:
■ Place the notebook on a flat, stable surface.
■ Ensure that the AC adapter is connected to the notebook and
an AC electrical outlet.
■ Close and exit all other software applications, except the CD
burning software (when writing a data disc) or DVD burning
software (when writing a video disc).
2–12 Reference Guide
Securing Your Notebook
To Set Up Password Protection
To protect your notebook from access by another user, set up the
password protection as follows:
1. Select Start > Control Panel > User Accounts, then select
your account.
2. Select Create a Password, then set the password.
3. Select Start > Control Panel > Performance and
Maintenance
4. On the Advanced tab, select the option to prompt for a
password when the notebook leaves Standby.
To cancel password protection, repeat the preceding steps, but set
✎
an empty password.
For complete protection, set passwords in Windows and through
the BIOS Setup utility, see
“Troubleshooting” chapter.
> Power Options.
“Configuring Your Notebook” in the
Basic Operation
To Lock Your Notebook
To protect against unauthorized access while your notebook is
running, lock the notebook before leaving it unattended, or set up
a screen saver with a Windows password. You can lock the
notebook in either of the following ways:
■ If a One-Touch button is assigned to Quick Lock, press that
button.
-or-
■ Press ctrl+alt+del, then select Lock Computer.
To unlock the notebook, follow your normal logon steps.
Reference Guide 2–13
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