Compaq 340622-002 User Manual

SLR Tape Drive

User Guide

Second Edition ( Part Number Compaq Computer Corporation

January 1998)

340622-002

Notice

The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR

EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT.

This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.



1997 Compaq Computer Corporation.

The software may be used or copied only in accordance with the terms of the agreement. Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq,

Qvision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United States Patent and Trademark Office.

Netelligent, Systempro/XL, SoftPaq, QuickBlank, QuickLock are trademarks and/or service marks of Compaq Computer Corporation.

Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other product names mentioned herein may be trademarks and/or registered trademarks of their

respective companies.

Compaq SLR Tape Drive User Guide

Second Edition(January 1998) Part Number 340622-002

iii

About This Guide

Text Conventions.................................................................................................................vii

Symbols in Text ................................................................................................................. viii

Symbols on Equipment....................................................................................................... viii

Rack Stability..................................................................................................................... viii

Getting Help....................................................................................................................... viii

Compaq Web Site........................................................................................................ viii

Telephone Numbers........................................................................................................ix

Chapter 1

Overview

Drive Capacity ................................................................................................................... 1-1

Drive Performance ............................................................................................................. 1-1

Data Compression.............................................................................................................. 1-1

Cartridge Specifications, Compatibility, and Formats......................................................... 1-2

Projected Duty Cycle.......................................................................................................... 1-2

Kit Contents....................................................................................................................... 1-3

Chapter 2

Drive Installation

Requirements..................................................................................................................... 2-1

Tools........................................................................................................................... 2-1

Controller.................................................................................................................... 2-1

Software...................................................................................................................... 2-1

Preparing the System.......................................................................................................... 2-2

Setting the Drive’s SCSI ID ............................................................................................... 2-2

Locating the Jumper Block.......................................................................................... 2-3

Selecting the SCSI ID.................................................................................................. 2-3

Installing the Drive ............................................................................................................ 2-4

Installing the Drive With Rails.................................................................................... 2-6

Installing the Drive Without Rails............................................................................... 2-7

Installing the Power Cable Extender............................................................................ 2-8

Reassembling the System ................................................................................................... 2-9

Completing the Installation................................................................................................ 2-9

Compaq SLR Tape Drive User Guide

Chapter 3

Installing the Software Drivers

Obtaining the Drivers......................................................................................................... 3-1

Novell IntranetWare/NetWare............................................................................................ 3-3

ASPI Support .............................................................................................................. 3-4

Microsoft Windows NT...................................................................................................... 3-6

Microsoft Windows 95 ....................................................................................................... 3-7

SCO OpenServer................................................................................................................ 3-8

SCO UnixWare.................................................................................................................. 3-9

IBM OS/2 .........................................................................................................................3-10

SunSoft Solaris..................................................................................................................3-11

Banyan VINES..................................................................................................................3-12

Chapter 4

Operating and Cleaning the Drive

Operation........................................................................................................................... 4-2

Front Panel Indicators ................................................................................................. 4-2

Front Panel Controls ................................................................................................... 4-3

Handling and Storing a Cartridge................................................................................ 4-4

Loading and Unloading a Cartridge............................................................................. 4-5

Retensioning a Cartridge............................................................................................. 4-6

Using the Cartridge’s Write Protect Switch ................................................................. 4-7

Enabling Data Compression........................................................................................ 4-7

Cleaning Guidelines........................................................................................................... 4-7

Cleaning Procedure..................................................................................................... 4-7

Chapter 5

Troubleshooting

Quick Checklist.................................................................................................................. 5-2

Hardware Checks ........................................................................................................ 5-2

Software Checks.......................................................................................................... 5-2

Checking for Resource Conflicts ........................................................................................ 5-4

Completing the System Configuration Worksheet....................................................... 5-4

Checking Power to the Drive.............................................................................................. 5-6

Checking the Drive............................................................................................................ 5-6

Compaq SLR Tape Drive User Guide

Troubleshooting

Checking Software............................................................................................................. 5-7

Sense Codes ................................................................................................................ 5-7

Troubleshooting in Novell IntranetWare/NetWare....................................................... 5-7

Troubleshooting in Microsoft Windows NT................................................................. 5-8

Troubleshooting in SCO OpenServer..........................................................................5-12

Troubleshooting in IBM OS/2....................................................................................5-12

Troubleshooting in Banyan VINES ............................................................................5-13

Troubleshooting in ArcServe for NT...........................................................................5-14

Troubleshooting with ArcServe for NetWare..............................................................5-17

Verifying Recent Changes.................................................................................................5-19

Correcting Intermittent Failures........................................................................................5-20

Upgrading the Firmware...................................................................................................5-21

Upgrading the Firmware with a Cartridge ..................................................................5-21

Upgrading the Firmware by using the Option ROMPaq.............................................5-22

For Further Assistance ......................................................................................................5-24

continued

Appendix A

Regulatory Compliance Notices

Federal Communications Commission Notice ....................................................................A-1

Class B Equipment......................................................................................................A-1

Declaration of Conformity for Products Marked with FCC Logo, United States Only...A-2

Modifications .............................................................................................................. A-2

Cables .........................................................................................................................A-3

Canadian Notice (Avis Canadien) ......................................................................................A-3

Class B Equipment......................................................................................................A-3

European Union Notice......................................................................................................A-3

Japanese Notice..................................................................................................................A-4

Australian Notice...............................................................................................................A-4

Appendix B

Electrostatic Discharge

Grounding Methods ...........................................................................................................B-1

Compaq SLR Tape Drive User Guide

Appendix C

Drive Configuration Options

Locating the Jumper Block.................................................................................................C-1

Identifying the Jumpers...............................................................................................C-2

Selecting the SCSI ID ........................................................................................................C-3

Configuring the SCSI ID in a SCO OpenServer environment......................................C-4

Enabling/Disabling Bus Parity ...........................................................................................C-4

Testing...............................................................................................................................C-4

Index

Compaq SLR Tape Drive User Guide

vii About This Guide

About This Guide

This guide is designed to be used as step-by-step instructions for installation, and as a reference for operation, troubleshooting, and future upgrades.

Text Conventions

This document uses the following conventions to distinguish elements of text:

Keys Keys appear in boldface. A plus sign (+) between two

USER INPUT User input appears in a different typeface and in

FILENAMES File names appear in uppercase italics.

keys indicates that they should be pressed simultaneously.

uppercase.

Menu Options, Command Names, Dialog Box Names

COMMANDS, DIRECTORY NAMES, and DRIVE NAMES

Type When you are instructed to type information, type the

Enter When you are instructed to enter information, type the

These appear in initial capital letters.

These always appear in uppercase

information without pressing the Enter key.

information and then press the Enter key.

Compaq SLR Tape Drive User Guide

viii About This Guide

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings.

IMPORTANT:

: Presents commentary, sidelights, or interesting points of information.

NOTE

Getting Help

If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations.

Compaq Web Site

The Compaq Web Site has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq Web Site by logging on to the Internet at:

WARNING:

could result in bodily harm or loss of life.

CAUTION:

damage to equipment or loss of information.

Presents clarifying information or specific instructions.

Indicates that failure to follow directions in the warning

Indicates that failure to follow directions could result in

http://www.compaq.com.

Compaq SLR Tape Drive User Guide

ix About This Guide

Telephone Numbers

For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800-345-1518

In Canada, call 1-800-263-5868 For Compaq technical support:

In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq Web Site at http://www.compaq.com.

Compaq SLR Tape Drive User Guide

1-1 Overview

Chapter 1

Overview

This chapter provides information on:

■ The capacity of the drive

■ Drive performance

■ Data compression

■ Cartridge Specifications, Compatibility, and Formats

■ Drive duty cycle

■ Kit contents

Drive Capacity

The Compaq SLR Drive is a streaming quarter-inch tape cartridge drive that can read or write 8 GB of compressed data or 4 GB of uncompressed data. The drive provides low-cost data protection for workstations and entry-level servers.

Drive Performance

The maximum transfer rate of the Compaq SLR Drive is:

■ 760 kB/second for compressed data

■ 380 kB/second for uncompressed data

Data Compression

The drive employs the Lempel-Ziv data compression algorithm to compress data by up to 2 times. This feature is enabled by default but the user may turn off data compression through the applications software.

Compaq SLR Tape Drive User Guide

1-2 Overview

Cartridge Specifications, Compatibility, and Formats

IMPORTANT:

that have been qualified by Compaq. The qualified vendors are Sony and Imation.

The drive supports the standard QIC formats listed in the following table .

We recommend that you use only tapes purchased from vendors

Table 1-1

Supported QIC formats

QIC format Cartridge Capacity Imation Product Sony Product

QIC-4GB 8.0 GB (compressed) or

4.0 GB (uncompressed)

QIC-2GB-DC 2.5 GB Magnus 2.5 QD9250

2.0 GB Magnus 2.0

QIC-1000 1.2 GB Magnus 1.2 QD9120

1.0 GB Magnus 1.0

QIC-525 525 MB DC-6525 QD6525

320 MB DC-6320

QIC-150 250 MB DC-6250 QD6250

150 MB DC-6150 QD6150

Magnus 4.0 QD9400

The Compaq SLR Tape drive features full read and write backwards-

NOTE:

compatibility between the above formats.

Projected Duty Cycle

The user should track the amount of time that the drive is in use so that cleaning can be scheduled at the appropriate time.

See Chapter 4, “Operating and Cleaning the Drive” for more information on cleaning the drive.

Compaq SLR Tape Drive User Guide

1-3 Overview

Kit Contents

This kit contains the following items:

■ A Compaq SLR Drive with rails installed

■ Additional mounting screws

■ A data cartridge

■ A cleaning cartridge

■ A Wide-to-Narrow SCSI adapter

■ A power cable extender

Compaq SLR Tape Drive User Guide

2-1 Drive Installation

Chapter 2 Drive Installation

This chapter provides instructions for installing the drive in:

■ The removable media bay of a workstation or server

■ An external storage unit

: For the remainder of this user guide, “system” will be used in place of

NOTE

“workstation” and/or “server”.

Requirements

The user should be aware of the following installation requirements:

Tools

■ Torx T-15 screwdriver

■ Compaq SmartStart and Support CD

Controller

Software

Compaq recommends equipping your system with either a 32-Bit Fast-SCSI-2 Controller or a more current device that provides full support for the Compaq SLR Drive.

See Chapter 3, “Installing the Software Drivers” to obtain information on what software you need and where to obtain it.

Compaq SLR Tape Drive User Guide

2-2 Drive Installation

Preparing the System

To prepare your system prior to the installation:

1. Perform a normal system shutdown.

2. Turn OFF the system.

3. Turn OFF all external peripheral devices attached to the system.

4. Disconnect all power cords - first from the AC mains outlets then from the system and the external peripheral devices.

5. Disconnect the signal cables from the external peripheral devices.

Setting the Drive’s SCSI ID

Since each device on the same SCSI bus must have a unique ID, the user may need to set the drive’s ID before installation.

IMPORTANT:

selected. For more information on setting the drive’s SCSI ID in a SCO OpenServer environment, see Appendix C, “Drive Configuration Changes”.

The drive’s SCSI ID is selected using a jumper block located at the rear of the drive.

Your drive has been configured by Compaq with SCSI ID = 6

Compaq SLR Tape Drive User Guide

2-3 Drive Installation

Locating the Jumper Block

Locate the jumper block at the rear of the drive.

SCSI Connector

Jumper Block

Power Connector

Figure 2-1.

The Rear of the Compaq SLR Drive

Selecting the SCSI ID

Figure 2-2.

SCSI ID Selection Jumpers

SCSI ID Jumpers

SEL0SEL1SEL2

Compaq SLR Tape Drive User Guide

2-4 Drive Installation

IMPORTANT:

SEL2 SEL1 SEL0 SCSI ID

OPEN OPEN OPEN 0

OPEN OPEN CLOSED 1

OPEN CLOSED OPEN 2

OPEN CLOSED CLOSED 3

CLOSED OPEN OPEN 4

CLOSED OPEN CLOSED 5

CLOSED CLOSED OPEN 6

CLOSED CLOSED CLOSED 7

In the above table, “CLOSED” indicates that a jumper has been installed.

NOTE:

Installing the Drive

Do not use SCSI ID = 7. This is reserved for SCSI controllers.

Table 2-1

Selecting the SCSI ID

Refer to the documentation supplied with your system for specific instructions on obtaining access to the removable media bay where you intend to install your drive.

WARNING:

equipment, disconnect power from the server by unplugging all power cords from either the electrical outlet or the server.

To reduce the risk of electric shock or damage to the

Compaq SLR Tape Drive User Guide

2-5 Drive Installation

WARNING:

Some Compaq servers are capable of producing energy levels that are considered hazardous. To reduce the risk of personal injury:

■ Do not attempt to defeat the safety interlocks that prevent

access to hazardous energy.

■ Do not repair accessories and options inside enclosed or

interlocked areas of the system. Repair should be performed only by individuals who are qualified in servicing computer equipment and trained to deal with products capable of producing hazardous energy levels.

WARNING:

To reduce the risk of electric shock or damage to your equipment, do not disable the power cord grounding feature. This equipment is designed for connection to a grounded (earthed) power outlet. The grounding plug is an important safety feature.

CAUTION:

Electrostatic discharge (ESD) can damage electronic components. Be sure you are properly grounded before beginning this procedure. See Appendix B, “Electrostatic Discharge”

for more

information.

IMPORTANT:

Your drive shipped with mounting rails attached. The removable media bays of some systems are configured such that you will need to remove these rails prior to installing the drive. Refer to the documentation supplied with your system.

Compaq SLR Tape Drive User Guide

2-6 Drive Installation

Installing the Drive With Rails

Figure 2-3.

Typical Media Bay - Rails Required

1. Obtain access to the removable media bay.

2. Install the drive.

3. Secure the drive. (The screws supplied with this kit may be used.)

4. Connect a power cable and a SCSI signal cable to the drive.

Compaq SLR Tape Drive User Guide

2-7 Drive Installation

Figure 2-4.

IMPORTANT:

Installing Power and SCSI Cables

If available, use the last connector on the power cable. Since the drive’s power receptacle is recessed, you will require an extender cable to use an intermediate power cable connector. See “Installing the Power Cable Extender” for more information.

Installing the Drive Without Rails

Figure 2-5.

Typical Media Bay - No Rails Required

Compaq SLR Tape Drive User Guide

2-8 Drive Installation

1. Obtain access to the removable media bay.

2. Remove the rails from the drive.

3. Slide the drive into the bay.

4. Secure the drive to the bay.

5. Connect a power cable and a SCSI signal cable to the drive.

IMPORTANT:

Installing the Power Cable Extender

You must install the power cable extender supplied with this kit if you wish to use one of the intermediate connectors on the power cable. The extender is not required if you use the last connector on the power cable.

Figure 2-6.

Installing the extender

Compaq SLR Tape Drive User Guide

2-9 Drive Installation

Reassembling the System

Reassemble the system by reversing the steps of the procedure for “Preparing the System.”

Completing the Installation

To complete the installation of the drive:

1. Install the appropriate software. See Chapter 3, “Installing the Software Drivers” for more information.

2. Clean the drive before using it for the first time. See Chapter 4, “Operating and Cleaning the Drive,” for more information.

Compaq SLR Tape Drive User Guide

3-1 Installing the Software Drivers

Chapter 3

Installing the Software Drivers

This chapter contains guidelines for installing software drivers and includes information on the following operating environments:

■ Novell IntranetWare/NetWare

■ Microsoft Windows NT

■ Microsoft Windows 95

■ SCO OpenServer

■ SCO UnixWare

■ IBM OS/2

■ SunSoft Solaris

■ Banyan VINES

Obtaining the Drivers

Unless the appropriate software drivers are inherent to the operating system, you will need to install the following:

■ A tape device driver

■ A driver for the Compaq SLR Drive

■ A driver for the optional SCSI controller

See the user guide supplied with your applications software for any additional requirements.

Compaq SLR Tape Drive User Guide

3-2 Installing the Software Drivers

If the appropriate drivers are not inherent to your operating system, you can obtain them from one of the following sources:

■ The SmartStart and Support Software CD supplied with your system

■ The QuickFind database

■ Compaq’s web site on the Internet: http:\\www.compaq.com

■ The Compaq Forum on CompuServe

■ Other electronic media services

See the “About This Guide” section at the beginning of this guide for electronic media addresses.

See the following sections of this chapter for information on drivers for specific operating environments.

Compaq SLR Tape Drive User Guide

3-3 Installing the Software Drivers

Novell IntranetWare/NetWare

The following table provides information on identifying appropriate drivers for Compaq SCSI controllers:

Novell IntranetWare/NetWare

Controller Software Driver Information

32-Bit Fast-SCSI-2 Controller or

or 32-Bit Fast-Wide SCSI-2 Controller

or Wide-Ultra SCSI Controller

Table 3-1

Refer to the Support Software for Novell Products (NSSD) diskette, version 3.13 or later, which was supplied with your system.

Either of the following drivers can be used:

■

STORAGE.RDM

CPQS710.DSK

file on the

CPQSCSI.HAM

■

the NWPA specification

- which supports

There are additional driver issues if you wish to use applications requiring ASPI support. See the next section for more information.

Compaq SLR Tape Drive User Guide

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