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Maintenance and Service Guide
Compaq Notebook 800 Series
Compaq Presario 3000 Series Mobile PC
Document Part Number: 307503-003
April 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel
Corporation in the U.S. and/or other countries.
HP shall not be liable for technical or editorial errors or omissions contained
herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material. The information in this
document is provided “as is” without warranty of any kind, and is subject to
change without notice. The warranties for HP products are set forth in the
express limited warranty statements accompanying such products. Nothing
herein should be construed as constituting an additional warranty.
Maintenance and Service Guide
Third Edition April 2003
First Edition November 2002
Document Part Number: 307503-003
The Compaq 800 and Presario 3000 Series Mobile PCs feature
Intel Pentium 4 processors, an industry-leading SiS Accelerated
Graphics Port (AGP) graphics processor, a 16-inch SXGA
display, and a wide range of multimedia capabilities.
Figure 1-1. Compaq 800 and Presario 3000 Series Mobile PC
Maintenance and Service Guide1–1
Product Description
1.1Models
Notebook models are shown in Tables 1-1 through 1-3.
The following Compaq 800 model uses configuration code LN64.
C800P240S640WC25E
Asia Pacific322539-371
The following Compaq 800 models use configuration code LLNB.
C800P240S630WC25E
Hong Kong
Korea
The following Compaq 800 model uses configuration code LN63.
C800P240X530WC25E
317471-AC1
317471-AD1
Thailand317417-281
Asia Pacific322538-371
The following Compaq 800 model uses configuration code LLN8.
C800P200X430VC25E
People’s Republic
315612-AA1
of China
The following Compaq 800 models use configuration code LLN6.
C800P200X420VC12E
Asia Pacific
Australia/New Zealand
Hong Kong
Korea
315610-371
315610-011
315610-AC1
315610-AD1
People’s
Republic
of China
Ta i wa n
Thailand
315610-AA1
315610-AB1
315610-281
Maintenance and Service Guide1–3
Product Description
Table 1-2
Compaq 800 Models
The following Compaq 800 model uses configuration code LLNF.
C800P180X520DC25E
Korea317474-AD1
The following Compaq 800 model uses configuration code LLNC.
C800P180X420VC12E
People’s Republic
of China
The following Compaq 800 model uses configuration code LLND.
C800P180X420VC12E
Korea317473-AD1
The following Compaq 800 model uses configuration code LLN7.
C800P180X420DC12E
People’s Republic
of China
317472-AA1
315611-AA1
(Continued)
The following Compaq 800 models use configuration code LMS2.
C800C180X420DC12E
Asia Pacific
Australia/New Zealand
Hong Kong
Korea
The following Compaq 800 model uses configuration code LN65.
C800C180X420DC12E
India322629-D61
The following Compaq 800 model uses configuration code LN66.
C800C170X420DC12E
India322630-D61
321485-371
321485-011
321485-AC1
321485-AD1
People’s
Republic
of China
Ta i wa n
Thailand
321485-AA1
321485-AB1
321485-281
1–4Maintenance and Service Guide
Product Description
Table 1-2
Compaq 800 Models
The following Compaq 800 models feature:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■90W AC adapter
■No battery pack
The following Compaq 800 models use configuration code LF56.
C800P240S630WC25E
Asia Pacific316503-371Australia/New
The following Compaq 800 model uses configuration code LN67.
C800P200S640VC25E
Taiwan324627-AB1
The following Compaq 800 model uses configuration code LN68.
C800P200X530VC25E
(Continued)
Zealand
316503-011
Korea325439-AD1
The following Compaq 800 models use configuration code LLN8.
C800P200X430VC25E
Asia Pacific
Australia/New Zealand
Hong Kong
315612-371
315612-011
315612-AC1
Korea
Ta i wa n
Thailand
315612-AD1
315612-AB1
315612-281
The following Compaq 800 model uses configuration code LMS4.
C800P200X420VC12E
Asia Pacific321487-371
The following Compaq 800 model uses configuration code LMS1.
C800P200X420DC12E
Asia Pacific319562-371
Maintenance and Service Guide1–5
Product Description
Table 1-2
Compaq 800 Models
The following Compaq 800 models use configuration code LF55.
C800P200X320DC12E
Asia Pacific317495-371Australia/New
The following Compaq 800 model uses configuration code LLNG.
C800P180X430WC25E
Hong Kong317475-AC1
The following Compaq 800 model uses configuration code LLNH.
C800P180X430VC12E
Taiwan317476-AB1
The following Compaq 800 model uses configuration code LLNC.
C800P180X420VC12E
Asia Pacific317472-371
(Continued)
Zealand
317495-011
The following Compaq 800 models use configuration code LLN7.
C800P180X420DC12E
Asia Pacific
Australia/New Zealand
Hong Kong
The following Compaq 800 models use configuration code LF54.
C800P180X320VC25E
Asia Pacific309482-371Australia/New
315611-371
315611-011
315611-AC1
Korea
Ta i wa n
Thailand
Zealand
315611-AD1
315611-AB1
315611-281
309482-011
1–6Maintenance and Service Guide
Product Description
Table 1-2
Compaq 800 Models
The following Compaq 800 models use configuration code LF57.
C800P180X320DC12E
Asia Pacific310535-371Australia/New
The following Compaq 800 models use configuration code LF53.
C800P180X320DC12E
(Continued)
Zealand
310535-011
Asia Pacific307602-371Australia/New
Zealand
The following Compaq 800 models use configuration code LMS3.
C800C170X420VC12E
Asia Pacific321486-371Thailand321486-281
The following Compaq 800 models use configuration code LLN9.
C800C170X420DC12E
Asia Pacific317470-371Thailand317470-281
The following Compaq 800 model uses configuration code LN61 and includes
a USB external diskette drive.
C800C170X320DC25E
Australia/New Zealand322537-011
The following Compaq 800 model uses configuration code LN62.
C800C170X320DC25E
Australia/New Zealand322628-011
307602-011
Maintenance and Service Guide1–7
Product Description
Table 1-3
Compaq Presario 3000 Models
The following Compaq Presario 3000 model features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■120W AC adaptor
P3050P306S660WC51E
United StatesDC925A ABA
The following Compaq Presario 3000 model uses configuration code LLN2 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■Bluetooth wireless Local Area Network
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■120W AC adapter
P3020P306S660WC51E
United States314615-001
The following Compaq Presario 3000 model uses configuration code LLN3 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■Bluetooth wireless Local Area Network
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■90W AC adapter
P3017P280S660WC51E
United States315601-001
1–8Maintenance and Service Guide
Product Description
Table 1-3
Compaq Presario 3000 Models
The following Compaq Presario 3000 model uses configuration code LLN5 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■Bluetooth wireless Local Area Network
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■90W AC adapter
P3019P280S680WC10E
United States315603-001
The following Compaq Presario 3000 model uses configuration code LF51 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■90W AC adapter
(Continued)
P3008P240S640WC51E
United States315955-001
The following Compaq Presario 3000 model uses configuration code LLN1 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■90W AC adapter
P3015P240S660WC51E
United States314614-001
Maintenance and Service Guide1–9
Product Description
Table 1-3
Compaq Presario 3000 Models
The following Compaq Presario 3000 model uses configuration code LMR3
and features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■90W AC adapter
P3015P240S660WC51E
United States321457-001
The following Compaq Presario 3000 model features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
P3045P240S660WC51E
(Continued)
The following Compaq Presario 3000 model uses configuration code LF52 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
P3005P200S640WC51E
United States307601-001
1–10Maintenance and Service Guide
1.2Features
■The following processors are available, varying by notebook
model:
❏The Compaq 800 features a 2.4-, 2.0-, or 1.8-GHz
Intel Pentium 4 processor with 512-KB integrated
L2 cache, or a 1.8- or 1.7-GHz Intel Celeron processor
with 256-KB integrated L2 cache
❏The Compaq Presario 3000 features a 3.06-, 2.8-, 2.4-, or
2.0-GHz Intel Pentium 4 processor with 512-KB
integrated L2 cache
■A minimum of 128-MB high-performance Synchronous
DRAM (SDRAM), expandable to 1.0 GB
■Microsoft Windows XP Home
■16.0-inch SXGA (1280 × 1024) or 15.0-, 14.1-, or 13.3-inch
XGA (1024 × 768), TFT display with over 16.7 million
colors, varying by notebook model
■SiS 4X Accelerated Graphics Port (AGP) graphics processor
with 32 or 64 MB DDR shared video memory
Product Description
■Full-size Windows 98 keyboard with TouchPad pointing
device
■10/100 network interface card (NIC) and 56KB/s V.92
modem integrated on the system board
■AC Link audio
■12-cell Li ion or 10-cell NiMH battery pack
Maintenance and Service Guide1–11
Product Description
■Support for the following optical drives:
❏8X Max DVD-ROM drive
❏8X Max DVD-CD/RW combination drive
■Support for one Type I PC Card slot with support for both
32-bit CardBus and 16-bit PC Cards
■External 120 or 90 W AC adapter with 3-wire power cord
■80-, 60-, 40-, or 20-GB high-capacity hard drive, varying by
notebook model
■Connectors for:
❏Stereo line out/headphone
❏Mono microphone
❏Infrared
❏Parallel devices
❏External monitor
❏RJ-45 network
❏Universal Serial Bus 2.0 (4)
❏TV out
❏RJ-11 modem
❏AC power
❏IEEE-1394 digital
1.3Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
1–12Maintenance and Service Guide
2. Remove the real time clock (RTC) battery (refer to Section
5.16, “RTC Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1.4Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■Standby
■Hibernation
Product Description
■Setting customization by the user
■Hotkeys for setting level of performance
■Battery calibration
■Lid switch Standby/resume
■Power/Standby button
■Advanced Configuration and Power Management (ACP)
compliance
Maintenance and Service Guide1–13
Product Description
1.5Notebook External Components
The external components on the front and right side of the
notebook are shown in Figure 1-2 and described in Table 1-4.
.
Figure 1-2. Front and Right Side Components
Table 1-4
Front and Right Side Components
ItemComponentFunction
1Display release latchOpens the notebook.
2Power/Standby lightOn: Power is turned on.
Off: Power is turned off.
Blinking: Notebook is in Standby mode or a
critical low battery condition exists
1–14Maintenance and Service Guide
Product Description
Table 1-4
Front and Right Side Components
ItemComponentFunction
3Battery lightOn: A battery pack is charging.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition.
4Volume control buttonsAdjust the volume of the stereo speakers.
5Mono microphone jackConnects a mono microphone.
(Continued)
6Stereo speaker/
headphone jack
7Optical driveAccepts optical devices, such as a
8PC Card eject buttonEjects a PC Card from the PC Card slot.
9PC Card slotSupports a 32-bit (CardBus) or 16-bit
Connects stereo speakers, headphones,
headset, or television audio. The external
speakers are disabled when a device is
connected to this jack.
CD-ROM, DVD-ROM, or CD-RW drive.
PC Card.
Maintenance and Service Guide1–15
Product Description
The notebook rear panel and left side components are shown in
Figure 1-3 and described in Table 1-5.
Figure 1-3. Rear Panel and Left Side Components
Table 1-5
Rear Panel and Left Side Components
ItemComponentFunction
1Infrared portProvides wireless communication between
the notebook and other infrared-equipped
devices using an infrared beam.
2Parallel connectorConnects a parallel device.
3External monitor
connector
1–16Maintenance and Service Guide
Connects an external monitor or overhead
projector.
Table 1-5
Rear Panel and Left Side Components
ItemComponentFunction
Product Description
(Continued)
4Network connection
lights (2)
5RJ-45 network jackConnects the network cable. A network
6USB ports (4)Connect 1.1- and 2.0 USB-compliant
7Composite TV
connector
8RJ-11 modem jackConnects the modem cable to an internal
9DC power connectorConnects any one of the following:
10Security cable slotAttaches an optional security cable.
Both lights off: The notebook is not
connected to a LAN.
Both lights on: The notebook is connected
to a LAN with a 100 MB/s link.
Green light on and yellow light off: The
notebook is connected to a LAN with a
10 MB/s link.
Green light flashing: Information is
transmitting through the LAN.
cable is not included with the notebook.
devices.
Connects a television, VCR, camcorder, or
overhead projector.
modem. A modem cable is included with
internal modem models.
■AC adapter
■Optional automobile power
adapter/charger
■Optional aircraft power adapter
11Hard drive baySupports the removable primary hard drive.
The hard drive is secured to the notebook
by four screws.
such as digital camcorders, video editing
equipment, VCRs, cameras, and audio
players. A 1394 firewire cable is required for
use with this connector.
Maintenance and Service Guide1–17
Product Description
The notebook keyboard components are shown in Figure 1-4 and
described in Table 1-6.
Figure 1-4. Keyboard Components
Table 1-6
Keyboard Components
ItemComponentFunction
1F1 through F12
function keys
2Num lock keyOn: Num lock is on and the internal keypad
1–18Maintenance and Service Guide
Perform preset functions.
is enabled.
Product Description
Table 1-6
Keyboard Components
ItemComponentFunction
3Fn keyUsed with hotkeys to perform preset hotkey
functions.
4Application keyDisplays a menu when using a Microsoft
application. The menu is the same one that
is displayed by pressing the right mouse
button.
5Windows logo keysDisplay the Windows Start menu.
6Internal keypadConverts keys to numeric keypad.
7Cursor control keysMove the cursor around the screen.
(Continued)
Maintenance and Service Guide1–19
Product Description
The notebook top components are shown in Figure 1-5 and
described in Table 1-7.
Figure 1-5. Top Components
Table 1-7
Top Components
ItemComponentFunction
1Power buttonTurns on the notebook. Use the operating
system Shut Down command to turn off the
notebook.
2Wireless LAN
activity light
1–20Maintenance and Service Guide
Off: The internal wireless LAN is off or not
installed.
On: The internal wireless LAN is on and
connected to a network.
Flashing: The internal wireless LAN is on,
but is not connected to a network or
properly configured.
Product Description
Table 1-7
Top Components
ItemComponentFunction
3Power lightOn: Power is turned on.
Blinking: Notebook is in Standby. The power
light also blinks if a battery pack that is the
only available power source reaches a
low-battery condition.
4Drive indicator lightTurns on when the hard drive, CD-, or
DVD-ROM drive is accessed.
(Continued)
5Num lock lightOn:
6Caps lock lightOn:
7Display lid switchTurns off the notebook display if the
8Stereo speakersProduce stereo sound.
9TouchPadMoves the mouse cursor, selects, and
10TouchPad buttonsFunction like the left and right mouse
11Battery lightOn: A battery pack is charging.
12Power/Standby lightOn: Power is turned on.
Num lock is on and the embedded
numeric keypad is enabled.
Caps lock is on.
notebook is closed while on.
activates.
buttons on an external mouse.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition.
Off: Power is turned off.
Blinking: Notebook is in Standby.
Maintenance and Service Guide1–21
Product Description
The external components on the bottom of the notebook are
shown in Figure 1-6 and described in Table 1-8.
Figure 1-6. Bottom Components
Table 1-8
Bottom Components
ItemComponentFunction
1VentAllows airflow to cool internal
CAUTION: To prevent damage, the notebook shuts down if
Ä
an overheating condition occurs. Do not block the cooling
vent. Avoid placing the notebook on a blanket, rug, or other
flexible surface that may cover the vent area.
2Hard drive baySupports the primary hard drive.
1–22Maintenance and Service Guide
components.
The hard drive is secured to the
notebook by four screws.
Product Description
Table 1-8
Bottom Components
ItemComponentFunction
3Battery pack lock latchesSecure the battery pack and
4Battery bayAccepts an 8-cell Li ion battery
5Battery pack release switchReleases the battery pack from
6Memory expansion
compartment
7Optical drive bayAccepts a CD-ROM, CD-RW,
(Continued)
battery compartment space saver
in the battery compartment.
pack or battery compartment
space saver.
the battery compartment.
Covers the memory expansion
compartment that contains two
memory expansion slots for
memory expansion boards.
Only PC2100-compliant memory
modules can be used.
DVD-ROM, or DVD/CD-RW drive.
Maintenance and Service Guide1–23
Product Description
1.6Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps. The system
board provides the following device connections:
■Memory expansion board
■Hard drive
■Display
■Keyboard and TouchPad
■Audio
■Intel Pentium 4 and Celeron processors
■Fan
■PC Card
■Modem or modem/NIC
The notebook uses an electrical fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
CAUTION: To properly ventilate the notebook, allow at least a
Ä
7.6-cm (3-inch) clearance around all sides of the notebook.
1–24Maintenance and Service Guide
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