Page 1
Notice
The information in this guide is subject to change without notice.
Compaq Computer Corporation shall not be liable for technical or editorial
errors or omissions contained herein; nor for incidental or consequential
damages resulting from the furnishing, performance, or use of this
material.
This guide contains information protected by copyright. No part of this
guide may be photocopied or reproduced in any form without prior written
consent from Compaq Computer Corporation.
Copyright 1994 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq, Systempro, Deskpro, Compaq Insight Manager,
Registered U.S. Patent and Trademark Office.
ProSignia, Systempro/XL, ProLiant, NetFlex, ROMPaq, and QVision are
trademarks of Compaq Computer Corporation.
The software described in this guide is furnished under a license agreement
or nondisclosure agreement. The software may be used or copied only in
accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.
MAINTENANCE AND SERVICE GUIDE
COMPAQ PROSIGNIA 300 SERVERS
First Edition (December 1994)
Text Number 137786-001
Page 2
Preface
This Maintenance and Service Guide is a troubleshooting guide that can be
used for reference when servicing the Compaq ProSignia 300 Server.
Compaq Computer Corporation reserves the right to make changes without
notice.
Symbols
The following text and symbols mark special messages throughout this guide:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Text set off in this manner indicates that failure to follow directions in
the warning could result in bodily harm or loss of life.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of data.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
IMPORTANT: Text set off in this manner presents clarifying information or
specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or
interesting points of information.
Technician Notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Only authorized technicians trained by Compaq should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow
only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, no one should attempt to make repairs
at the component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard. Any indications of
component replacement or printed wiring board modifications may void any
warranty.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
To properly ventilate your system, you must provide at least 12 inches
(30.48 cm) of clearance at the front and back of the computer.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
The computer is designed to be electrically grounded. To ensure proper
Page 3
operation, plug the AC power cord into a properly grounded AC outlet only.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Locating Additional Information
The following documentation is available to support these products:
o User Documentation
o Compaq Service Quick Reference Guide
o Service Training Guides
o Compaq Service Advisories and Bulletins
o Compaq QuickFind
o Compaq Insight Manager 2.0
Page 4
Chapter 1. Illustrated Parts Catalog
Chapter 1.0 Introduction
This chapter provides the illustrated parts breakdown and a spares parts
list for the Compaq ProSignia 300 Server.
Chapter 1.1 Exploded View and Spares Parts List
Page 5
Table 1-1. Spares Parts List - Compaq ProSignia 300
===========================================================================
Ref Description Part Number
===========================================================================
CHASSIS:
-------1 Chassis 194491-001
2 J Hood 197836-001
3 Side Access Panel 194486-001
4 Front Bezel Door 194485-001
5 Speaker 197831-001
6 Bezel Kit (1/6, 1/3, 1/2 Height -
Quantity = 5 each/ Full Height - Quantity = 2) 211449-001
7 Miscellaneous Hardware (Foot, Thumbscrews,
R&L CD and Diskette Drive rails) 197841-001
8 System Fan with Bracket and Guard 211442-001
9 Board Guide and Speaker Holder 197835-001
Page 6
10 Air Baffle (2 part) 211451-001
11 Security Bracket 199109-001
12 Logo Kit (Quantity = 2) 211445-001
13 5 1/4 and 3 1/2 Drive Mounting Kit 194493-001
14 Option Slot Cover (Quantity = 5) 141081-001
15 Power Switch and LED Bracket 197832-001
SYSTEM COMPONENTS:
------------------
16 Power Supply 200W 197416-001
BOARDS:
-------
17 System Board I/O 184359-001
18 Processor Board for 5/75 MHz Processor
(not included) 211454-001
19 Processor Board for 5/90 MHz Processor
(not included) 211450-001
20 5/75 MHz Processor Chip with Heatsink 211455-001
21 5/90 MHz Processor Chip with Heatsink 211452-001
MEMORY:
-------
22 4 MB Memory Module (60 ns) 139139-001
22 8 MB Memory Module (60 ns) 139140-001
22 16 MB Memory Module (60 ns) 139141-001
22 32 MB Memory Module (60 ns) 139142-001
22 4 MB Memory Module (70 ns) 141754-001
22 8 MB Memory Module (70 ns) 141755-001
22 16 MB Memory Module (70 ns) 149947-001
22 32 MB Memory Module (70 ns) 149948-001
---------------------------------------------------------------------------
Ref Description Part Number
---------------------------------------------------------------------------
MASS STORAGE:
-------------
23 535 MB Fast-SCSI-2 Drive 137730-001
24 1.05 GB Fast-SCSI-2 Drive 142039-001
25 2.1 GB Fast-SCSI-2 Drive 142272-001
26 4.3 GB Fast-SCSI-2 Drive 199585-001
Page 7
27 2.1 GB Fast-Wide SCSI-2 Drive 199644-001
28 4.3 GB Fast-Wide SCSI-2 Drive 199599-001
29 Tray Load CD-ROM Drive (Internal) 142223-201
30 Tray Load CD-ROM Drive (External) 199430-001 *
31 1.44 MB, 3.5" Diskette Drive 112565-001
32 1.2 MB, 5.25" Diskette Drive 112566-001
33 2/8 GB DAT Drive with Compression 142074-001
34 525 MB ACA Tape Drive 142073-001
35 1.2 GB ACA Tape Drive 199615-001 *
36 4/16 GB TurboDAT Drive 199464-001 *
37 TurboDAT AutoLoader 199466-001
CABLE KITS:
-----------
38 Internal Fast-SCSI-2 HDD Cable 211448-001
39 Internal Fast-Wide SCSI-2 HDD Cable 211457-001 *
40 Diskette Cable (2-Device) 211447-001
41 External 100-Pin to 50-Pin Cable 142159-001 *
42 Loop Back Cable (2 CH NIC) 142254-001 *
43 Loop Back Cable (NetFlex) 142054-001 *
44 2 Channel Ethernet "Y" Cable 197134-001 *
KEYBOARDS/MOUSE:
----------------
45 Keyboard, U.S. English 160648-101 *
45 Keyboard, U.K. English 160648-103 *
45 Keyboard, German 160648-104 *
45 Keyboard, French 160648-105 *
45 Keyboard, Italian 160648-106 *
45 Keyboard, Spanish 160648-107 *
45 Keyboard, Danish 160648-108 *
45 Keyboard, Norwegian 160648-109 *
45 Keyboard, Swedish/Finnish 160648-110 *
45 Keyboard, Swiss 160648-111 *
Page 8
45 Keyboard, French Canadian 160648-112 *
45 Keyboard, Portuguese 160648-113 *
45 Keyboard, Turkish 160648-114 *
45 Keyboard, Greek 160648-115 *
45 Keyboard, Latin American 160648-116 *
45 Keyboard, Arabic 160648-117 *
45 Keyboard, Belgian 160648-118 *
46 Mouse 141189-201 *
---------------------------------------------------------------------------
Ref Description Part Number
---------------------------------------------------------------------------
MISCELLANEOUS:
--------------
47 Battery 160274-001
48 Maintenance and Service Guide 211462-001 *
49 System ROMpaq 143198-001 *
50 Option ROMpaq 142207-001 *
51 Shipping Boxes 211444-001 *
52 Shipping Box & Buns 211446-001 *
OPTIONS:
--------
53 Rack Conversion Kit 187347-001 *
54 SMART Controller 142130-001 *
55 Fast-SCSI-2 Controller 142040-001 *
56 NetFlex-2 TR Controller 199521-001 *
57 DualPort Ethernet Controller 142151-001 *
58 NetFlex-2 ENET-TR Controller 142222-001 *
59 Fast-Wide SCSI-2 Controller/E 199634-001 *
60 Fast-Wide SCSI-2 Controller/P 199633-001 *
---------------------------------------------------------------------------
* Not Shown
===========================================================================
Page 9
Chapter 2. Removal and Replacement Procedures
Chapter 2.0 Introduction
This chapter provides subassembly/module-level removal and replacement
procedures for the Compaq ProSignia 300 Server. After completing all
necessary removal and replacement procedures, run the DIAGNOSTICS program
to verify that all components operate properly.
NOTE: Refer to the support software guide for procedures on using the
Compaq System Configuration utility when installing or removing
expansion boards, mass storage devices, and Extended Industry
Standard Architecture (EISA) or Peripheral Component Interconnect
(PCI) options.
To service the Compaq ProSignia 300 Server, you will need the following:
o Torx T-15 screwdriver
o Ethernet loop back plug
o System Configuration software
o Diagnostics software
o Drive Array Advanced Diagnostics software
Chapter 2.1 Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or
micro-circuitry. Proper packaging and grounding techniques are necessary
precautions to prevent damage. To prevent electrostatic damage observe the
following precautions:
o Transport products in static-safe containers such as conductive tubes,
bags, or boxes.
o Keep electrostatic-sensitive parts in their containers until they arrive
at static-free stations.
o Cover work stations with approved static-dissipating material. Provide a
wrist strap connected to the work surface and properly grounded tools and
equipment.
o Keep work area free of non-conductive materials such as ordinary plastic
assembly aids and Styrofoam.
o Always be properly grounded when touching a static sensitive component or
assembly.
o Avoid touching pins, leads or circuitry.
o Always place drives' PCB assembly side down on the foam.
Page 10
o Use conductive field service tools.
Chapter 2.2 Preparation Procedures
Before beginning any of the removal and replacement procedures, complete
the following steps:
1. Turn the server and any peripheral devices off.
2. Disconnect the AC power cord from the AC outlet, then from the system
unit.
3. Disconnect all external peripheral devices from the server.
Chapter 2.3 Side Access Panel/Front Bezel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
High voltage present. Extreme care must be taken when running the Compaq
ProSignia 300 Server without the system unit cover on.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Page 11
To remove the Side Access Panel
1. Loosen thumb screws (3) on back bezel.
2. Slide side access panel back and then out.
To remove the Front Bezel
1. Remove front bezel retaining screw (1).
2. Push friction tabs up (located underneath bottom edge of bezel) and pull
forward.
3. Pull bezel forward at the middle pressure points shown in figure above.
Chapter 2.4 J Hood
1. Remove side access panel.
2. Unscrew Torx T-15 screws (4) at back panel.
Page 12
3. Slide hood cover backward and then up.
4. Reverse steps to replace the hood.
Chapter 2.5 Air Baffle
IMPORTANT: Never run the ProSignia 300 Server without the air baffle
installed.
NOTE: It is not necessary to remove the air baffle to remove any of the
server's components except the system I/O board.
1. Press the retaining latch (A) and swing the air baffle out away from
the chassis.
2. Place a flat bladed screw driver between the fan bracket and the air
baffles hinge as shown (B).
3. Gently pry the hinge pin out of the fan bracket and tilt the air baffle
away from the bracket.
Chapter 2.6 Mass Storage Devices
Page 13
The ProSignia 300 Server has two 3 1/2 drive bays and three 5 1/4 drive
bays.
Page 14
1. Remove side access panel and front bezel.
2. Disconnect power and signal cables from rear of drive.
3. Remove retaining screws (2).
4. Slide mass storage device out.
5. Reverse steps to install replacement.
IMPORTANT: When replacing hard drives remove rails before returning the
hard drive to Compaq. Replacement rails are not included in
hard drive spares kit.
Cable Folding Diagrams for Removable Media Bays
Page 15
Page 16
Chapter 2.7 Boards
This section describes how to remove and replace the processor board,
memory modules, option boards, and the system board.
Processor Board
Page 17
1. Remove retaining screw and pull board straight out.
2. Reverse steps for processor board installation.
Memory
Page 18
1. Remove processor board.
2. Press SIMM connector latches outward (A).
3. Tilt SIMM module forward (B).
4. Lift SIMM module out (C).
5. To replace SIMM module reverse steps.
6. Run Compaq System Configuration Utility if installed memory size has
changed.
The Compaq ProSignia 300 Server comes standard with 16 MB of ECC system
memory. Memory can be expanded to a maximum of 208 MB by installing
combinations of 4, 8, 16, or 32 MB 60 or 70 ns industry-standard SIMM
modules in the six SIMM sockets on the processor board. The following
guidelines MUST be followed when installing or replacing memory:
o SIMMs must be installed in matched pairs; for example: two 16 MB modules.
o Install SIMM pairs in banks 1, 2, or 3.
o SIMM modules must be 60 or 70 ns. Do not install 80 ns SIMMs in the server.
Page 19
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Use only JEDEC standard SIMMs. Non-JEDEC SIMMs may adversely affect data
integrity.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Table 2-1 shows a sample of typical memory configurations for the Compaq
ProSignia 300 Server.
Table 2-1. Example of SIMM Upgrade Combinations
===========================================================================
Processor Board
Total Memory * Bank 1 Bank 2 Bank 3
===========================================================================
24 MB 2x4 MB
32 MB 2x8 MB
48 MB 2x8 MB 2x8 MB
48 MB 2x16 MB
80 MB 2x16 MB 2x8 MB 2x8 MB
80 MB 2x32 MB 2x32 MB
112 MB 2x16 MB 2x16 MB 2x16 MB
208 MB 2x32 MB 2x32 MB 2x32 MB
--------------------------------------------------------------------------* with system board memory (16 MB)
===========================================================================
Option Boards
Page 20
1. Remove any cables connected to board.
2. Remove retaining screw and pull board straight out.
System Board
Page 21
1. Remove all expansion boards.
2. Label and disconnect all cables from system board.
3. Remove retaining screws (5).
4. Gently press the I/O panel release tabs and slide the system board
forward far enough to clear the retaining stops.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Care should be taken when handling the thin metal edges of the release
tabs.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
4. Lift system board out being careful to avoid chassis and loose cables.
5. Reverse order to replace system board.
Chapter 2.8 Miscellaneous Parts
Page 22
Battery
To Add or Replace External Battery
1. Make sure that the power to the system is off.
2. Secure battery to chassis (it is secured by Velcro tape) and reconnect
the battery cable to the system board (Header E10).
3. Move jumper shown from INT location to EXT location (Jumper E22 from
Pins 1, 2 to Pins 2, 3).
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Do not attempt to remove the internal battery from the system I/O board.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Do not abuse, recharge, disassemble, or dispose of in fire or heat above
90oC, incinerate, or expose to water or fire. Use only replacement
battery/clock modules supplied by Compaq Computer Corporation. Disposal of
the battery/clock module should be accomplished within compliance of local
regulations or returned to Compaq Computer Corporation by established parts
Page 23
return methods.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Power Supply
Page 24
1. Turn power off and remove power cord from rear of unit.
2. Remove side access panel/front bezel/J Hood.
3. Disconnect all power connectors from boards and or peripheral devices.
4. Remove front power switch bracket retaining screw (1).
5. Pull bracket out and remove power switch, cable, and LED's from bracket.
6. Remove screws at rear and top of power supply (4).
7. Lift power supply out pulling switch and cable through chassis.
8. Reverse order for replacement.
NOTE: When replacing power supply, make sure that the power switch cable is
properly threaded through the bracket strain relief.
Microprocessor
Page 25
Removing the Microprocessor
1. Open front bezel and remove side access panel.
2. Release and swing the air baffle (not shown) out of the way.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
The microprocessor can be HOT. Allow sufficient time for the
microprocessor and the processor board to cool before handling.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
3. Remove the processor board.
4. Remove clamp by pressing down and lifting up (1).
5. Unlock the connector by lifting on the release lever (2).
6. Pull the microprocessor straight up (3).
Installing the Microprocessor
Page 26
1. Align Pin 1 of the microprocessor with Pin 1 of the Zero Insertion Force
(ZIF) Socket.
2. Press the microprocessor into the microprocessor socket.
3. Lock the release lever.
IMPORTANT: Avoid excessive force when installing the new microprocessor
into the ZIF socket. If the microprocessor does not easily
press into place, check the alignment of the microprocessors
pins with the socket.
Page 27
Chapter 3. Diagnostic Tools
Chapter 3.0 Introduction
This chapter describes software and firmware diagnostic tools available for
the Compaq Server products. These include:
o Power-On Self-Test (POST)
o Diagnostics (DIAGS)
o Drive Array Advanced Diagnostics (DAAD)
o Automatic Server Recovery
o ROMPaq utilities to upgrade flash ROMs
Chapter 3.1 Utility Access
The SmartStart Installation Program CD contains the SmartStart program and
many of the Compaq utilities needed to maintain your system, including:
o System Configuration Utility
o Drive Array Advanced Diagnostics Utility
o ROMPaq Firmware Upgrade Utilities
NOTE: The Diagnostics Utility is shipped on a separate diskette.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Do not select the "Automatic Configuration" when running the SmartStart
Installation Program CD. This will result in data loss to the entire
system.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
There are several ways to access these utilities:
1. Run the Utilities on the System Partition.
If the system was installed using the SmartStart utility, the Compaq
utilities will automatically be available on the system partition. The
system partition could also have been created during a manual system
installation.
To run the utilities on the system partition, boot the system and press
F10 when the cursor moves to the upper right corner of the screen. (If
the cursor does not move to the upper right corner of the screen, the
system partition does not exist.) Then select the utilities from the
menu as described below. The ROMPaq Firmware Upgrade Utility is
available under the "Diagnostics and Utilities" menu.
Page 28
2. Run the Utilities on the System Diskette.
The utilities can also be run from their individual diskettes. If you
have a utility diskette newer than the version on the SmartStart CD, use
that diskette. You may also create a diskette version of the utility
from the SmartStart CD. To create diskette versions of the utilities
from the CD:
o Boot the SmartStart CD.
o Select the "Manual Configuration and Server Utilities" button.
o Select the "Create Diskettes from CD" menu item.
o Select the diskette you would like to create from the list and follow
the instructions on the screen to create the diskette.
3. Boot the SmartStart CD.
o Select the "Manual Configuration and Server Utilities" button.
o Select the utility wanted from the menu.
o The System Configuration Utility is available under the "System
Configuration" menu item.
o The Drive Array Diagnostics Utility is available under the
"Diagnostics and Utilities" menu.
o The ROMPaq Firmware Upgrade Utilities can be run only from the System
Partition or from the ROMPaq diskette. See steps 1 and 2.
Chapter 3.2 Power-On Self-Test (POST)
POST is a series of diagnostic tests that run automatically on Compaq
computers when the system is turned on. POST checks the following
assemblies to ensure that the computer system is functioning properly:
o Keyboard
o Power supply
o System board
o Memory
o Memory expansion boards
o Controllers
o Diskette drives
o Hard drives
Chapter 3.3 POST Error Messages
Page 29
If POST finds an error in the system, an error condition is indicated by an
audible and/or visual message. If an error code is displayed on the screen
during POST or after resetting the system, follow the instructions in Table
3-1. The error messages and codes listed in Table 3-1 include all codes
generated by Compaq products. Your system will generate only those codes
that are applicable to your configuration and options.
Table 3-1. POST Error Messages
===========================================================================
Error Probable Source
Code Beeps of Problem Action
===========================================================================
A Critical Error None A catastrophic system Run Diagnostics.
occurred prior to error, which caused Replace failed
this power-up the server to crash, assembly as
has been logged. indicated.
--------------------------------------------------------------------------101 - ROM Error 1 Long, System ROM checksum Run Diagnostics.
1 Short Replace failed
assembly as
indicated or
contact your
service provider.
--------------------------------------------------------------------------101 - I/O ROM None Options ROM checksum Run Diagnostics.
Error Replace failed
assembly as
indicated or
contact your
service provider.
--------------------------------------------------------------------------102 - System None DMA, timers, etc. Replace the system
Board Failure board. Run the
Compaq System
Configuration
Utility.
--------------------------------------------------------------------------104 - ASR Timer None System board failure Run Diagnostics.
Failure
--------------------------------------------------------------------------162 - System 2 Short Configuration incorrect Run the System
Options Not Set Configuration
Utility and
correct.
--------------------------------------------------------------------------163 - Time & Date 2 Short Invalid time or date in Run the System
Not Set configuration memory. Configuration
Utility and
correct.
--------------------------------------------------------------------------164 - Memory Size 2 Short Configuration memory Run the System
Error incorrect Configuration
Utility and
correct.
--------------------------------------------------------------------------170 - Expansion None EISA or PCI Expansion Check board for
Device Not board failure. secure
Responding installation.
Replace the failed
Page 30
board if
necessary.
--------------------------------------------------------------------------172 - None Nonvolatile Run the System
Configuration configuration corrupt Configuration
Nonvolatile or jumper installed. Utility and
Memory Invalid correct.
--------------------------------------------------------------------------172 - 1 None Nonvolatile Run the System
Configuration configuration corrupt. Configuration
Nonvolatile Utility and
Memory Invalid correct.
--------------------------------------------------------------------------173 - Slot ID None Board replaced, Run the System
Mismatch configuration not Configuration
updated. Utility and
correct.
--------------------------------------------------------------------------174 - None EISA or PCI board not Run the System
Configuration/ found. Configuration
Slot Mismatch Utility and
Device Not Found correct.
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
175 - None EISA or PCI board Run the System
Configuration/ added, configuration Configuration
Slot Mismatch not updated. Utility and
Device Found correct.
--------------------------------------------------------------------------176 - Slot with None EISA or PCI board in Run the System
Not Readable ID slot that should Configuration
Yields Valid ID contain an ISA board. Utility and
correct.
--------------------------------------------------------------------------177 - None Incomplete EISA system Run the System
Configuration Not Configuration. Configuration
Complete Utility and
correct.
--------------------------------------------------------------------------178 - Processor None Processor type or step Run the System
Configuration does not match Configuration
Invalid configuration memory. Utility and
correct.
--------------------------------------------------------------------------179 - System None A board was installed Run the System
Revision Mismatch that has a different Configuration
revision date. Utility and
correct.
--------------------------------------------------------------------------201 - Memory None RAM failure Run Diagnostics.
Error
--------------------------------------------------------------------------203 - Memory None RAM failure Run Diagnostics.
Address Error
--------------------------------------------------------------------------205 - Cache None Cache memory error. Replace the
Page 31
Memory Error processor board
in the slot
indicated.
Option-Cache Option Cache Memory
Memory Error Error Replace the option
cache board.
--------------------------------------------------------------------------206 - Cache None Cache controller Run Diagnostics.
Controller Error failure.
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
207 - Invalid None Memory module installed Verify placement
Memory incorrectly. of memory
Configuration - modules.
Check SIMM
Installation
--------------------------------------------------------------------------208 - Invalid 1 Long, The speed of the memory The speed of the
Memory Speed - 1 Short is too slow, where: memory modules
Check SIMM xx00 = expansion board must be 60 or
Installation SIMMs are too slow, or 70 ns. Verify the
00yy = system board speed of the
SIMMs are too slow. memory modules
xx and yy have installed and
corresponding bit set. replace.
--------------------------------------------------------------------------211 - Cache None Switch not set properly Verify switch
Switch Set during installation or settings.
Incorrectly upgrade.
--------------------------------------------------------------------------212 - System 1 Short Processor in slot x Run Diagnostics
Processor failed. and replace
Failed/Mapped out failed
processor.
--------------------------------------------------------------------------213 - Cache size None Invalid optional cache Replace cache with
Error size. 256K cache.
(ProSignia VS
only)
--------------------------------------------------------------------------213 - System 1 Short System processor Install
Processor Not configured for slot processor in the
Installed indicated is missing. slot indicated
or run the System
Configuration
Utility to
remove the
processor from
the .CFG file.
--------------------------------------------------------------------------301 - Keyboard None Keyboard failure. Turn off the
Error computer, then
reconnect the
keyboard.
--------------------------------------------------------------------------301 - Keyboard None Keyboard failure. Replace the
Page 32
Error or Test keyboard.
Fixture Installed
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
ZZ-301 - Keyboard None Keyboard failure. 1. A key is
Error (ZZ represents the stuck. Try to
Keyboard Scan Code.) free it.
2. Replace the
keyboard.
--------------------------------------------------------------------------303 - Keyboard None System board, keyboard, Check with your
Controller or mouse controller Authorized
Error failure. Compaq Reseller.
--------------------------------------------------------------------------304 - Keyboard or None Keyboard, keyboard 1. Make sure the
System Unit cable, or system board keyboard is
Error failure. attached.
2. Run
Diagnostics
to determine
which is in
error.
3. Replace the
part indicated.
--------------------------------------------------------------------------40X - Parallel 2 Short Both external and Run the System
Port X Address internal ports are Configuration
Assignment assigned to parallel Utility.
Conflict port X
--------------------------------------------------------------------------402 - Monochrome 1 Long, Monochrome display Replace the
Adapter 2 Short controller. monochrome
Failure display
controller.
--------------------------------------------------------------------------501 - Display 1 Long, Video display Replace the
Adapter Failure 2 Short controller. video board.
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
601 - Diskette None Diskette controller 1. Make sure the
Controller circuitry failure. diskette
Error drive cables
are attached.
2. Replace the
diskette
drive and/or
cable.
3. Replace the
system board.
--------------------------------------------------------------------------605 - Diskette 2 Short Mismatch in drive type. Run the System
Drive Type Error Configuration
Page 33
Utility to set
diskette type
correctly.
--------------------------------------------------------------------------702 - A None Installed coprocessor Run the System
coprocessor has not configured. Configuration
been detected Utility and
that was not correct.
reported by CMOS.
--------------------------------------------------------------------------703 - CMOS 2 Short Coprocessor or 1. Run the System
reports a configuration error. Configuration
coprocessor that Utility and
has not been correct.
detected 2. Replace the
coprocessor.
--------------------------------------------------------------------------1151 - Com 2 Short Both external and Run the System
Port 1 Address internal serial ports Configuration
Assignment are assigned to COM1. Utility and
Conflict correct.
--------------------------------------------------------------------------1152 - Com 2 Short Both external and Run the System
Port 2, 3, or 4 internal serial ports Configuration
Address are assigned to COM2, Utility and
Assignment COM3 or COM4. correct.
Conflict
--------------------------------------------------------------------------1600 - Server None Server Manager/R board Run Diagnostics.
Manager/R failure. Error code Replace failed
Failure displays after error assembly as
message. indicated or
contact your
service provider.
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
1610 - 2 Short Ambient system Check fan in
Temperature temperature too hot. system
violation environment.
detected. Waiting
for system to
cool
--------------------------------------------------------------------------1611 - Fan 2 Short Required fan not Check fans.
failure detected installed or spinning.
--------------------------------------------------------------------------1612 - Primary 2 Short Primary power supply Replace power
power supply has failed supply as soon as
failure. possible.
--------------------------------------------------------------------------1730 - Fixed Disk None Fixed disk drive error. Run the System
0 does not Configuration
support DMA Mode Utility and
correct.
--------------------------------------------------------------------------1731 - Fixed Disk None Fixed disk drive error. Run the System
Page 34
1 does not Configuration
support DMA Mode Utility and
correct.
--------------------------------------------------------------------------1740 - Fixed Disk None Fixed disk drive error. Run the System
0 failed Set Configuration
Block Mode Utility and
command correct.
--------------------------------------------------------------------------1741 - Fixed Disk None Fixed disk drive error. Run the System
1 failed Set Configuration
Block Mode Utility and
command correct.
--------------------------------------------------------------------------1750 - Fixed Disk None Fixed disk drive error. Run the System
0 failed Identify Configuration
command Utility and
correct.
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
1751 - Fixed Disk None Fixed disk drive error. Run the System
1 failed Identify Configuration
command Utility and
correct.
--------------------------------------------------------------------------1760 - Fixed Disk None Fixed disk drive error. Run the System
0 does not Configuration
support Block Utility and
Mode correct.
--------------------------------------------------------------------------1761 - Fixed Disk None Fixed disk drive error. Run the System
1 does not Configuration
support Block Utility and
Mode correct.
--------------------------------------------------------------------------1771 - Primary None Internal and external Run the System
Disk Port Address hard drive controllers Configuration
Assignment are both assigned to Utility and
Conflict the primary address. correct.
--------------------------------------------------------------------------1772 - Secondary None Address Assignment Run the System
Disk Port Address Conflict. Internal and Configuration
Assignment external hard drive Utility and
Conflict controllers are both correct.
assigned to the
secondary address.
--------------------------------------------------------------------------1773 - Primary None Fixed disk drive error. Run the System
Fixed Disk Port Configuration
Assignment Utility and
Conflict correct.
--------------------------------------------------------------------------1776 - Drive None External and internal Re-configure
Array - SCSI SCSI drives are both drives.
Port Termination configured to Port 1.
Error
Page 35
--------------------------------------------------------------------------1777 - Drive None Cooling fan failure, Inspect for
Array - External internal temperature cooling fan
ProSignia VS alert or open side failure or side
Drive Subsystem panel. panel open.
Error
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
1778 - Drive None This message appears No action
Array resuming whenever a controller necessary.
Automatic Data reset or power cycle
Recovery process occurs while Automatic
Data Recovery is in
progress.
--------------------------------------------------------------------------1779 - Drive None Intermittent drive If this message
Array Controller failure and/or possible appears and
detects loss of data. drive X has not
replacement been replaced,
drives this indicates an
intermittent drive
failure. This
message also
appears once
immediately
following drive
replacement
whenever data
must be restored
from backup.
--------------------------------------------------------------------------1780 - Disk 0 None Hard drive/format error Run Diagnostics.
Failure Replace failed
assembly as
indicated or
contact your
service provider.
--------------------------------------------------------------------------1781 - Disk 1 None Hard drive/format error Run Diagnostics.
Failure Replace failed
assembly as
indicated or
contact your
service provider.
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
1782 - Disk None Hard disk drive Run Diagnostics.
Controller circuitry error. Replace failed
Failure assembly as
indicated or
contact your
service provider.
Page 36
--------------------------------------------------------------------------1784 - Drive None Defective drive and/or Check for loose
Array Drive cables. cables. Replace
Failure, Physical defective drive X
Drive and/or cable(s).
--------------------------------------------------------------------------1785 - Drive None Configuration error. Run the System
Array not Configuration
Configured Utility and
correct.
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
1786 - Drive None Interim Data Recovery Press F1 key to
Array Recovery mode. Data has not been allow Automatic
Needed. The recovered yet. Data Recovery to
following begin. Data will
drive(s) need automatically be
Automatic Data restored to drive
Recovery: Drive X now that the
X. Select "F1" drive has been
to continue with replaced or now
recovery of data seems to be
to drive(s). working.
Select "F2" to - Or continue without Press the F2 key
recovery of data and the system
to drive(s). continue to
operate in the
Interim Data
Recovery mode.
--------------------------------------------------------------------------1787 - Drive None Hard drive X failed or 1. Replace drive X
Array Operating cable is loose or as soon as
in Interim defective. Following a possible.
Recovery Mode. system restart, this 2. Check loose
Physical drive message reminds you cables.
replacement that drive X is 3. Replace
needed: Drive X defective and fault defective
tolerance is being cables.
used.
--------------------------------------------------------------------------* 1788 - None Drives are not Reinstall the
Incorrect Drive installed in their drives correctly
Replaced: Drive X original positions, as indicated.
Drives(s) were so the drives have been Press F1 to
incorrectly disabled. See note restart the
replaced: Drive Y below. computer with
Select "F1" to the drive array
continue - drive disabled.
array will remain -Ordisabled. Select Press F2 to use
"F2" to reset the drives as
configuration - configured and
all data will be lose all the data
lost. on them.
---------------------------------------------------------------------------
Page 37
* The 1788 error message might also be displayed inadvertently due to a bad
power cable connection to the drive or by noise on the data cable. If
this message was due to a bad power cable connection, but not due to an
incorrect drive replacement, repair the connection and press F2.
-Or-
If this message was not due to a bad power cable connection, and no drive
replacement took place, this could indicate noise on the data cable.
Check cable for proper routing.
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
1789 - Drive not None Cable or hard drive 1. Check the cable
Responding, failure. connections.
Physical Drive 2. If cables are
Check cables or connected,
replace physical replace the
drive X. Select drive.
"F1" to continue 3. If you do not
- drive array want to replace
will remain the drives now,
disabled. Select press F2.
"F2" to fail
drive(s) that
are not
responding Interim Recovery
Mode will be
enabled if
configured for
fault tolerance.
--------------------------------------------------------------------------1790 - Disk 0 None Hard drive error or Run the System
Error wrong drive type. Configuration
Utility and
Diagnostics and
correct.
--------------------------------------------------------------------------1791 - Disk 1 None Hard drive error or Run the System
Error wrong drive type. Configuration
Utility and
Diagnostics and
correct.
--------------------------------------------------------------------------1792 - Drive None This indicates that No action
Array Reports while the system was necessary; no
Valid Data Found in use, power was data has been
in Array interrupted while data lost. Perform
Accelerator. Data was in the Array orderly system
will Accelerator memory. shut-downs to
automatically be Power was then restored avoid data
written to drive within eight to ten remaining in the
array. days, and the data in Array
the Array Accelerator Accelerator.
Page 38
was flushed to the
drive array.
--------------------------------------------------------------------------Error Code Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
1793 - Drive None This indicates that Power was not
Array - Array while the system was restored within
Accelerator in use, power was eight to ten days.
Battery Depleted interrupted while Perform orderly
- Data Lost data was in the Array system shut-downs
(Error message Accelerator memory. to avoid data
1794 also Array Accelerator remaining in the
displays.) batteries failed. Data Array Accelerator.
in Array Accelerator
has been lost.
--------------------------------------------------------------------------1794 - Drive None This is a warning that Replace the Array
Array - Array the battery charge is Accelerator board
Accelerator below 75%. Posted if batteries do
Battery Charge writes are disabled. not recharge
Low. Array within 36
Accelerator is power-on hours.
temporarily
disabled. Array
Accelerator will
be re-enabled
when battery
reaches full
charge.
--------------------------------------------------------------------------1795 - Drive None This indicates that 1. Match the Array
Array - Array while the system was Accelerator to
Accelerator in use, power was the correct
Configuration interrupted while drive array.
Error. Data data was in the
does not Array Accelerator - Or correspond to memory. The data
this drive stored in the Array 2. Run the System
array. Array Accelerator does not Configuration
Accelerator is correspond to this Utility to
temporarily drive array. clear the data
disabled. in the Array
Accelerator.
--------------------------------------------------------------------------1796 - Drive None Array Accelerator is 1. Check that the
Array - Array defective or has been Array
Accelerator Not removed. Accelerator is
Responding. Array properly
Accelerator is seated.
temporarily 2. Run the System
disabled. Configuration
Utility to
re-configure
the Compaq
IDA-2 without
the Array
Accelerator.
Page 39
--------------------------------------------------------------------------Error Probable Source
Code Beeps of Problem Action
---------------------------------------------------------------------------
1797 - Drive None Hard parity error Enable Array
Array - Array while reading data Accelerator.
Accelerator Read from posted writes
Error Occurred. memory.
Data in Array
Accelerator has
been lost. Array
Accelerator is
disabled.
--------------------------------------------------------------------------1798 - Drive None Hard parity error while Enable Array
Array - Array writing data to posted Accelerator.
Accelerator Write writes memory.
Error Occurred.
Array Accelerator
is disabled.
--------------------------------------------------------------------------1799 - Drive None Volume failed due to Press F1 to
Array - Drive(s) loss of data in continue with
Disabled due to posted-writes memory. logical drives
Array Accelerator disabled or F2
Data Loss. Select to accept data
"F1" to continue loss and re-enable
with logical logical drive.
drive disabled.
Select "F2" to
accept data loss
and to re-enable
logical drives.
--------------------------------------------------------------------------2 long + 2 short 2 Long Power is cycled. Check fans.
beeps 2 Short Temperature too hot.
Processor fan not
installed or spinning.
--------------------------------------------------------------------------(Run System None A configuration error Press F10 to
Configuration occurred during POST. run System
Utility = "F10" Configuration
key) Utility.
--------------------------------------------------------------------------(RESUME = "F1" None As indicated to Press the F1 key.
KEY) continue.
===========================================================================
Chapter 3.4 Diagnostics (DIAGS)
Diagnostic error codes occur if the system recognizes a problem while
running the Diagnostics program. These error codes help identify possible
defective subassemblies.
Tables 3-2 through 3-17 list possible error codes, a description of the
error condition, and the action required to resolve the error condition.
Page 40
In each case, the Recommended Action column lists the steps necessary to
correct the problem. After completing each step, run the Diagnostics
program to verify whether the error condition has been corrected. If the
error code reappears, perform the next step, then run the Diagnostics
program again. Follow this procedure until the Diagnostics program no
longer detects an error condition.
If you encounter an error condition, complete the following steps before
starting problem isolation procedures:
1. Ensure that there is proper ventilation. The computer should have
approximately 12 inches (30.5 cm) clearance at the front and back of
the system unit.
2. Turn off the computer and peripheral devices.
3. Disconnect any peripheral devices other than the monitor and keyboard.
Do not disconnect the printer if you want to test it or use it to log
error messages.
4. Delete the power-on password, if set. You will know that the power-on
password is set when a key icon appears on the screen when POST
completes. If this occurs, you must enter the password to continue. To
delete the password, type the current password and press the Enter key.
5. If you do not have access to the password, you must disable the
power-on password by using the Password Disable switch on the system
board.
6. Install an loopback plug when instructed to by Diagnostics (Part Number
# 142054-001).
7. Run the latest version of Diagnostics.
Table 3-2. Primary Processor Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
101 - xx CPU test failed Replace the processor board and
re-test.
---------------------------------------------------------------------------
103 - xx DMA page registers test failed Replace the processor board and
re-test for error codes
104 - xx Interrupt controller master 103 - xx through 106 - xx.
test failed
105 - xx Port 61 error
106 - xx Keyboard controller self-test
failed
---------------------------------------------------------------------------
107 - xx CMOS RAM test failed The following steps apply to
error codes 107 - xx through
108 - xx CMOS interrupt test failed 109 - xx.
Page 41
109 - xx CMOS clock load data test 1. Replace the battery/clock
failed module and re-test.
2. Replace the system board and
re-test.
--------------------------------------------------------------------------110 - xx Programmable timer load data Replace the system board and
test failed re-test for error codes
110 - xx through 113 - xx.
111 - xx Refresh detect test failed
112 - xx Speed test slow mode out of
range
113 - xx Protected mode test failed
--------------------------------------------------------------------------114 - xx Speaker test failed The following steps apply to
114 - xx error codes:
1. Verify the speaker
connection.
2. Replace the speaker and
re-test.
3. Replace the system board and
re-test.
--------------------------------------------------------------------------116 - xx Cache test failed Replace the system board and
re-test.
--------------------------------------------------------------------------199 - xx Installed devices test failed The following steps apply to
199 - xx error codes:
1. Check the system
configuration.
2. Verify cable connections.
3. Check switch and/or jumper
settings.
4. Run the Configuration
utility.
5. Replace the processor board
and re-test.
6. Replace the system board and
re-test.
===========================================================================
Table 3-3. Memory Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
200 - xx Invalid memory configuration Reinsert memory modules in
correct location.
--------------------------------------------------------------------------201 - xx Memory machine ID test failed The following steps apply to
error codes 201 - xx and
202 - xx Memory system ROM checksum 202 - xx:
failed
1. Replace the system ROM and
re-test.
2. Replace the processor board
and re-test.
Page 42
3. Replace the memory expansion
board and re-test.
--------------------------------------------------------------------------203 - xx Memory write/read test failed The following steps apply to
error codes 203 - xx through
204 - xx Memory address test failed 210 - xx:
205 - xx Walking I/O test failed 1. Replace the memory module and
re-test.
206 - xx Increment pattern test failed 2. Replace the processor board
and re-test.
210 - xx Random pattern test failed 3. Replace the memory expansion
board and re-test.
===========================================================================
Table 3-4. Keyboard Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
301 - xx Keyboard short test, 8042 The following steps apply to
self-test failed error codes 301 - xx through
304 - xx:
302 - xx Keyboard long test failed
1. Check the keyboard
303 - xx Keyboard LED test, 8042 connection. If disconnected,
self-test failed turn off the computer and
connect the keyboard.
304 - xx Keyboard typematic test failed 2. Replace the keyboard and
re-test.
3. Replace the system board and
re-test.
===========================================================================
Table 3-5. Parallel Printer Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
401 - xx Printer failed or not The following steps apply to
connected error codes 401 - xx through
498 - xx:
402 - xx Printer data register failed
1. Connect the printer.
403 - xx Printer pattern test failed 2. Check the power to the
printer.
498 - xx Printer failed or not 3. Install the loopback
connected connector and re-test.
4. Check the switch on the
Serial/Parallel Interface
board (if applicable).
5. Replace the Serial/Parallel
Interface board (if
applicable).
6. Replace the system board and
re-test.
===========================================================================
Table 3-6. Video Display Unit Test Error Codes
===========================================================================
Page 43
Error Description Recommended Action
Code
===========================================================================
501 - xx Video controller test failed The following steps apply to
error codes 501 - xx through
502 - xx Video memory test failed 516 - xx:
503 - xx Video attribute test failed 1. Replace the monitor and
re-test.
504 - xx Video character set test 2. Replace the Advanced VGA
failed board and re-test.
3. Replace the system board
505 - xx Video 80 x 25 mode9x14 andre-test.
character cell test failed
506 - xx Video 80 x 25 mode8x8
character cell test failed
507 - xx Video 40 x 25 mode test
failed
508 - xx Video 320 x 200 mode color
set 0 test failed
509 - xx Video 320 x 200 mode color
set 1 test failed
510 - xx Video 640 x 200 mode test
failed
511 - xx Video screen memory page
test failed
512 - xx Video gray scale test failed
514 - xx Video white screen test
failed
516 - xx Video noise pattern test
failed
===========================================================================
Table 3-7. Diskette Drive Error Test Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
600 - xx Diskette ID drive types test The following steps apply to
failed error codes 600 - xx through
698 - xx:
601 - xx Diskette format failed
1. Replace the diskette and
602 - xx Diskette read test failed re-test.
2. Check and/or replace the
603 - xx Diskette write/read/compute diskette power and signal
test failed cables and re-test.
3. Replace the diskette drive
604 - xx Diskette random seek test and re-test.
Page 44
failed 4. Replace the system board
605 - xx Diskette ID media failed
606 - xx Diskette speed test failed
607 - xx Diskette wrap test failed
608 - xx Diskette write protect test
failed
609 - xx Diskette re-test controller
test failed
610 - xx Diskette change line test
failed
694 - xx Pin 34 is not cut on 360 KB
diskette drive
697 - xx Diskette type error
and re-test.
698 - xx Diskette drive speed not
within limits
--------------------------------------------------------------------------699 - xx Diskette drive/media ID error The following steps apply to
699 - xx error codes:
1. Replace the media.
2. Run the Configuration
utility.
===========================================================================
Table 3-8. Monochrome Video Board Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
802 - xx Video memory test failed The following steps apply to
error codes 802 - xx and
824 - xx Monochrome video text mode 824 - xx:
test failed
1. Replace monitor and re-test.
2. Replace the Advanced VGA
board and re-test.
3. Replace monochrome board and
re-test.
4. Replace the system board and
re-test.
===========================================================================
Table 3-9. Serial Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
Page 45
1101 - xx Serial port test failed The following steps apply to
error codes 1101 - xx and
1109 - xx Clock register test failed 1109 - xx:
1. Check the switch settings on
the Serial/Parallel Interface
board (if applicable).
2. Replace the Serial/Parallel
Interface board (if
applicable).
3. Replace the system board and
re-test.
===========================================================================
Table 3-10. Modem Communications Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
1201 - xx Modem internal loopback test The following steps apply to
failed error codes 1201 - xx through
1210 - xx:
1202 - xx Modem time-out test failed
1. Refer to the modem
1203 - xx Modem external termination documentation for correct
test failed setup procedures.
2. Check the modem line.
1204 - xx Modem auto originate test 3. Replace the modem and
failed re-test.
1206 - xx Dial multi-frequency tone test
failed
1210 - xx Modem direct connect test
failed
===========================================================================
Table 3-11. Fixed Disk Drive Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
1700 - xx Fixed disk ID drive types The following steps apply to
test failed error codes 1700 - xx through
1799 - xx:
1701 - xx Fixed disk format test
failed 1. Run the Configuration Utility
and verify the drive type.
1702 - xx Fixed disk read test failed 2. Replace the fixed disk drive
signal and power cables and
1703 - xx Fixed disk write/read/ re-test.
compare test failed 3. Replace the fixed disk drive
controller and re-test.
1704 - xx Fixed disk random seek test 4. Replace the fixed disk drive
failed and re-test.
5. Replace the system board and
1705 - xx Fixed disk controller test re-test.
failed
1708 - xx Fixed disk format bad track
Page 46
test failed
1709 - xx Fixed disk reset controller
test failed
1710 - xx Fixed disk park head test
failed
1715 - xx Fixed disk head select test
failed
1716 - xx Fixed disk conditional format
test failed
1717 - xx Fixed disk ECC * test failed
1719 - xx Fixed disk drive power mode
test failed
1736 - xx Drive Monitoring failed
1799 - xx Invalid fixed disk drive type
failed
--------------------------------------------------------------------------* Error Correction Code
===========================================================================
Table 3-12. CD-ROM Drive Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
1800 - xx CD-ROM ID failed The following steps apply to
error codes 1800 - xx through
1803 - xx CD-ROM Power failed 1823 - xx:
1805 - xx CD-ROM Read failed 1. Replace the CD-ROM and
re-test.
1806 - xx CD-ROM SA/Media failed 2. Check and/or replace the
signal cable and re-test.
1808 - xx CD-ROM Controller failed 3. Check the switch settings on
the adapter board (if
1823 - xx CD-ROM random read failed applicable)
4. Replace the tape adapter
board (if applicable) and
re-test.
5. Replace the CD-ROM drive and
re-test.
6. Replace the system board and
re-test.
===========================================================================
Table 3-13. Tape Drive Test Error Codes
===========================================================================
Error Description Recommended Action
Code
Page 47
===========================================================================
1900 - xx Tape ID failed The following steps apply to
error codes 1900 - xx through
1901 - xx Tape servo write failed 1906 - xx:
1902 - xx Tape format failed 1. Replace the tape cartridge
and re-test.
1903 - xx Tape drive sensor test failed 2. Check and/or replace the
signal cable and re-test.
1904 - xx Tape BOT/EOT test failed 3. Check the switch settings
on the adapter board (if
1905 - xx Tape read test failed applicable).
4. Replace the tape adapter
1906 - xx Tape write/read/compare board (if applicable) and
test failed re-test.
5. Replace the tape drive and
re-test.
6. Replace the system board
and re-test.
===========================================================================
Table 3-14. Advanced VGA Board Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
2402 - xx Video memory test failed The following steps apply to
error codes 2402 - xx through
2403 - xx Video attribute test failed 2456 - xx:
2404 - xx Video character set test 1. Run the Configuration
failed Utility.
2. Replace the monitor and
2405 - xx Video 80 x 25 mode9x14 re-test.
character cell test failed 3. Replace the Advanced VGA
board or other video
2406 - xx Video 80 x 25 mode8x8 board and re-test.
character cell test failed 4. Replace the system board
and re-test.
2407 - xx Video 40 x 25 mode test
failed
2408 - xx Video 320 x 320 mode color
set 0 test failed
2409 - xx Video 320 x 320 mode color
set 1 test failed
2410 - xx Video 640 x 200 mode test
failed
2411 - xx Video screen memory page
test failed
2412 - xx Video gray scale test
failed
2414 - xx Video white screen test
failed
Page 48
2416 - xx Video noise pattern test
failed
2417 - xx Lightpen text mode test
failed, no response
2418 - xx ECG/VGC memory test failed
2419 - xx ECG/VGC ROM checksum test
failed
2420 - xx ECG/VGC attribute test
failed
2421 - xx ECG/VGC 640 x 200 graphics
mode test failed
2422 - xx ECG/VGC 640 x 350 16-color
set test failed
--------------------------------------------------------------------------Error Description Recommended Action
Code
--------------------------------------------------------------------------2423 - xx ECG/VGC 640 x 350 64-color The following steps apply to
test failed error codes 2402 - xx through
2456 - xx:
2424 - xx ECG/VGC monochrome text
mode test failed 1. Run the Configuration
utility.
2425 - xx ECG/VGC monochrome graphics 2. Replace the monitor and
mode test failed re-test.
3. Replace the Advanced VGA
2431 - xx 640 x 480 graphics test board or other video board
failure and re-test.
4. Replace the system board
2432 - xx 320 x 200 graphics and re-test.
(256-color mode) test
failure
2448 - xx Advanced VGA Controller
test failed
2451 - xx 132-column Advanced VGA
test failed
2456 - xx Advanced VGA 256-Color
test failed
--------------------------------------------------------------------------2458 - xx Advanced VGA Bit BLT Test The following steps apply to
error codes 2458-xx through
2468 - xx Advanced VGA DAC Test 2480 - xx:
2477 - xx Advanced VGA Data Path Test 1. Run Setup.
2. Replace the system board and
2480 - xx Advanced VGA DAC Test re-test.
===========================================================================
Table 3-15. NetFlex-2 ENET-TR Controller and NetFlex-2 Token Ring
Page 49
Controller Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
6000 - xx Network card ID failed The following steps apply to
error codes 6000 - xx through
6001 - xx Network card setup failed 6089 - xx:
6002 - xx Network card transmit 1. Check the controller
failed installation in the EISA
slot.
6014 - xx Network card Configuration 2. Check the interrupt type
failed and number setting.
3. Check the media connection
6016 - xx Network card Reset failed at the controller and MAU *.
4. Check the media speed (4/16)
6028 - xx Network card Internal failed and type (UTP/STP **)
settings.
6029 - xx Network card External failed 5. Check the MAU, cabling, or
other network components.
6089 - xx Network card Open failed 6. Replace the controller.
---------------------------------------------------------------------------
* MAU = MultiStation Access Unit
** UTP/STP = Unshielded Twisted Pair/Shielded Twisted Pair.
===========================================================================
Table 3-16. Server Manager/R Board Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
7000 - 11 Processor (80186 Timer) Replace the Server Manager/R
board and re-test for error
7000 - 12 Processor (80186 Registers) codes 7000 - 11 through
7000 - 27.
7000 - 13 Processor (Watch Dog Timer)
7000 - 14 Processor (8570 RAM)
7000 - 15 Processor (8570 RTC)
7000 - 21 Memory
7000 - 22 Memory Write/Read
7000 - 23 Memory Address
7000 - 24 Memory Refresh Alert
7000 - 25 Memory Increment
7000 - 26 Memory Random Data
7000 - 27 Memory Disturb Address
--------------------------------------------------------------------------7000 - 28 Memory HBM Replace the Server Manager/R
board and re-test for error
7000 - 33 HBM IO codes 7000 - 28 through
7000 - 46.
Page 50
7000 - 34 HBM BMIC
7000 - 35 HBM Video
7000 - 41 ser_int
7000 - 42 ser_int
7000 - 43 ser_ext
7000 - 44 ser_ext
7000 - 45 ser_ext_int
7000 - 46 ser_ext_int
--------------------------------------------------------------------------7000 - 51 mdm_int Replace the Server Manager/R
board Enhanced 2400-Baud
7000 - 52 mdm_int Integrated Modem and re-test
for error codes 7000 - 51
7000 - 53 mdm_ext through 7000 - 57.
7000 - 54 mdm_ext
7000 - 55 mdm_ext_int
7000 - 56 mdm_ext_int
7000 - 57 mdm\c\analog
--------------------------------------------------------------------------7000 - 61 Voice/DTMF Internal Loopback Replace the Server Manager/R
board Voice ROM for 7000 - 61
7000 - 62 Voice/DTMF Internal Loopback and 7000 - 62 error codes.
--------------------------------------------------------------------------7000 - 78 Host ADC Measurements Replace the Server Manager/R
board battery for 7000 - 78 and
7000 - 79 Battery 7000 - 79 error codes.
===========================================================================
Table 3-17. Pointing Device Interface Test Error Codes
===========================================================================
Error Description Recommended Action
Code
===========================================================================
8601 - xx Pointing Device Interface The following steps apply for
test failed 8601 - xx error codes:
1. Replace with a working
pointing device and re-test.
2. Replace the system board and
re-test.
===========================================================================
Chapter 3.5 Drive Array Advanced Diagnostics (DAAD)
Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run
on all Compaq products that contain a Smart SCSI Array Controller using
Page 51
Fast-SCSI-2 Drives. The error messages and codes listed include all codes
generated by Compaq products. Your system will generate only those codes
that are applicable to your configuration and options. The two main
functions of DAAD are to collect all possible information about the array
controllers in the system and to offer a list of all detected problems.
NOTE: Refer to the Drive Array Advanced Diagnostics User Guide for complete
details and procedures about this diagnostic tool.
DAAD works by issuing multiple commands to the array controllers to
determine if a problem exists. This data can then be saved to a file and,
for severe situations, this file can be sent to Compaq for analysis. In
most cases, DAAD will provide enough information to initiate problem
resolution immediately.
NOTE: DAAD does not write to the drives or destroy data. It does not change
or remove configuration information.
Starting DAAD
To start DAAD:
1. Insert the DAAD diskette into drive A and reboot the system. If you are
at the DOS prompt, enter the following:
A:DAAD
2. A dialog box displays indicating the version of DAAD installed. Press
the Enter key to continue.
To exit without continuing, press the Esc key.
3. If you continue, a "Please Wait" panel will display indicating that
DAAD is identifying the system parameters.
DAAD gathers all the information it can from all of the array
controllers in the system. The time it takes to gather this information
depends on the size of your system.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Do not cycle the power because the utility must perform low-level
operations that, if interrupted, could cause the controller to revert back
to a previous level of firmware if the firmware was soft-upgraded.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
4. Another "Please Wait" panel will appear to indicate that the utility is
identifying the ROM version. When this completes, the main DAAD screen
will display.
NOTE: To generate a DAAD report without starting the interactive portion of
the utility, enter the following at the DOS prompt: DAAD filename
Page 52
where filename is the name of the file or report.
DAAD Diagnostic Messages
The following is a description of the diagnostic messages that may appear
in the dialog box of the Diagnosis menu. Included with each message is a
probable cause and a probable solution or troubleshooting routine.
To view the problems detected by DAAD, select the Diagnosis button. If DAAD
found no problems, a message, "No Problems Detected," will display.
DAAD Diagnostic Messages Table
===========================================================================
Accelerator board not detected
The IDA-2 board did not detect the presence of a configured array
accelerator board.
Install an array accelerator board onto the IDA-2 controller. If you have
an array accelerator board installed, check the seating to ensure that it
has been properly installed onto the IDA-2 board. You may need to run the
Compaq System Configuration Utility and disable the array accelerator board
to get this message off the screen.
---------------------------------------------------------------------------
Accelerator error log
This is a list of the last 32 parity errors on transfers between the IDA-2
board transfer buffer and memory on the array accelerator board. The
starting memory address, transfer count, and operation (read and write)
displays.
If there are a number of these parity errors, you may need to replace the
array accelerator board.
---------------------------------------------------------------------------
Accelerator parity read errors: n
This message displays the number of times that read memory parity errors
were detected during transfers between the IDA-2 board transfer buffer and
memory on the array accelerator board.
If there are a number of these parity errors, you may need to replace the
array accelerator board.
---------------------------------------------------------------------------
Accelerator parity write errors: n
This message displays the number of times that write memory parity errors
were detected during transfers between the IDA-2 board transfer buffer and
memory on the array accelerator board.
If there are a number of these parity errors, you may need to replace the
array accelerator board.
---------------------------------------------------------------------------
Accelerator status: Permanently disabled
The array accelerator board has been permanently disabled. It will remain
disabled until it is re-initialized using the System Configuration
Utility.
Check the Disable Code field. Run the System Configuration Utility to
Page 53
reinitialize the array accelerator board.
---------------------------------------------------------------------------
Accelerator status: Possible data loss in cache
Possible data loss was detected during power-up due to all of the batteries
being below the sufficient voltage level and no presence of the
identification signatures on the array accelerator board.
There is no way to determine if dirty or bad data was in the cache and is
now lost.
---------------------------------------------------------------------------
Accelerator status: Temporarily disabled
The array accelerator board has been temporarily disabled.
Check the Disable Code field.
---------------------------------------------------------------------------
Accelerator status: Unrecognized status
A status returned from the array accelerator board that DAAD does not
recognize.
Call your Authorized Compaq Reseller for the latest copy of DAAD.
---------------------------------------------------------------------------
Accelerator status: Valid data found at reset
Valid data was found in the posted write memory at re-initialization. The
data will be flushed to disk.
This is not an error or data loss condition. No action needs to be taken.
---------------------------------------------------------------------------
Accelerator status: Warranty alert
A catastrophic problem has occurred with the array accelerator board. Refer
to the other messages on the Diagnostics screen for the exact meaning of
this message.
Replace the array accelerator board.
---------------------------------------------------------------------------
Battery pack X below reference voltage
The indicated battery pack is below the required voltage levels.
Allow sufficient time for the batteries to recharge (36 hours). If the
batteries have not recharged after 36 hours, replace the battery pack.
---------------------------------------------------------------------------
Battery X not fully charged
The battery is not fully charged.
If 75% of the batteries present are fully charged, the array accelerator is
fully operational. If more than 75% of the batteries are not fully charged,
allow 36 hours to recharge them.
---------------------------------------------------------------------------
Board not attached
The IDA-2 board has been configured for use with an array accelerator
board, but one is currently not attached.
Locate the original array accelerator board and attach it to the IDA-2
Page 54
board.
---------------------------------------------------------------------------
CMOS present, controller not detected
EISA nonvolatile RAM has a configuration for an array controller but there
is no board in this slot. Either a board has been removed from the system
or a board has been placed in the wrong slot.
Place the array controller in the proper slot or run the System
Configuration Utility to re-configure nonvolatile RAM to reflect the
removal or new position.
---------------------------------------------------------------------------
Compatibility port problem detected
You have the compatibility port configured for this IDA controller. When
DAAD was verifying this interface, a serious problem was detected.
A hardware problem has occurred and you should replace the IDA controller.
---------------------------------------------------------------------------
Configuration signature is zero
DAAD detected that nonvolatile RAM contains a configuration signature that
is zero. Old versions of the System Configuration Utility could cause this.
Run the latest version of System Configuration Utility to configure the
controller and nonvolatile RAM.
---------------------------------------------------------------------------
Configuration signature mismatch
The array accelerator board has been configured for a different IDA-2
board. The configuration signature on the array accelerator board does not
match the one stored on the IDA-2 board.
To recognize the array accelerator board, run the System Configuration
Utility.
---------------------------------------------------------------------------
Controller communication failure occurred
DAAD was unable to successfully issue commands to the controller in this
slot.
---------------------------------------------------------------------------
Controller detected. CMOS not present
The EISA nonvolatile RAM is not configured.
Run the System Configuration Utility to configure the nonvolatile RAM.
---------------------------------------------------------------------------
Controller firmware needs upgrading
The controller firmware is below the latest recommended version.
Call your Authorized Compaq Reseller to obtain the latest upgraded
firmware.
---------------------------------------------------------------------------
Controller firmware needs upgrading (DAAD Error 102)
You have the correct controller, however, the IDA firmware should be
greater than 1.26.
Call your Authorized Compaq Reseller to obtain the latest firmware.
Page 55
---------------------------------------------------------------------------
Controller is not configured
The controller is not configured. If the controller was previously
configured and you change drive locations, there may be a problem with the
placement of the drives. DAAD examines each physical drive and looks for
drives that have been moved to a different drive bay.
Look for the messages that indicate which drives have been moved. If none
appear and drive swapping did not occur, run the System Configuration
Utility to configure the controller and nonvolatile RAM. Do not run the
System Configuration Utility if you believe drive swapping has occurred.
---------------------------------------------------------------------------
Controller needs replacing (DAAD Error 102)
The IDA firmware is less than version 0.96.
Replace the controller as soon as possible.
---------------------------------------------------------------------------
Controller needs replacing (DAAD Error 104)
The Intelligent Array Expansion System firmware is less than version 1.14.
Replace the controller as soon as possible.
---------------------------------------------------------------------------
Controller reported POST error. Error Code: x
The controller returned an error from its internal Power-On Self Tests.
Replace the controller.
---------------------------------------------------------------------------
Controller restarted with a signature of zero
DAAD did not find a valid configuration signature to use to get the data.
Nonvolatile RAM may not be present (unconfigured) or the signature present
in nonvolatile RAM may not match the signature on the controller.
Run the System Configuration Utility to configure the controller and
nonvolatile RAM.
---------------------------------------------------------------------------
Disable command issued
Posted writes have been disabled by the issuing of the Accelerator Disable
command. This occurred because of an operating system device driver.
Restart the system. Run the System Configuration Utility to reinitialize
the array accelerator board.
---------------------------------------------------------------------------
Drive (bay) X needs replacing (DAAD Error 102)
The 210 MB hard drive installed in the computer has firmware version 2.30
or 2.31.
Replace the drive.
---------------------------------------------------------------------------
Drive Monitoring features are unattainable
DAAD was unable to get the monitor and performance data due to a fatal
command problem such as drive time-out, or was unable to get the data due
to these features not being supported on the controller.
Page 56
Check for other errors (time-outs, etc.). If no other errors occur, upgrade
the firmware to a version that supports monitor and performance, if
desired.
---------------------------------------------------------------------------
Drive Monitoring is NOT enabled for drive bay X
The monitor and performance features have not been enabled.
Run the Compaq Diagnostics Utility 8.05 or higher to initialize the monitor
and performance features.
---------------------------------------------------------------------------
Drive time-out occurred on physical drive bay X
DAAD issued a command to a physical drive and the command was never
acknowledged.
The drive or cable may be bad. Check the other error messages on the
Diagnostics screen to determine resolution.
---------------------------------------------------------------------------
Drive (bay) X firmware needs upgrading
The firmware on this physical drive is below the latest recommended
version.
Call your Authorized Compaq Reseller to obtain the latest upgraded
firmware.
---------------------------------------------------------------------------
Drive (bay) X has invalid M&P stamp
The physical drive has invalid monitor and performance data present.
Run the latest Compaq Diagnostics Utility to properly initialize this
drive.
---------------------------------------------------------------------------
Drive X indicates position Y
This message indicates which physical drive appears to be scrambled or in
the wrong drive bay that it was originally configured for.
Examine the graphical drive representation on DAAD to determine proper
drive locations. Remove drive X and place it in drive position Y. Rearrange
the drives according to the DAAD instructions.
---------------------------------------------------------------------------
Drive (bay) X RIS copy mismatch
The copies of the RIS on this drive do not match.
This drive may need to be replaced. Check for other errors.
---------------------------------------------------------------------------
Drive (bay) X upload code not readable
An error occurred while DAAD was trying to read the upload code information
from this drive.
If there were multiple errors, this drive may need to be replaced.
---------------------------------------------------------------------------
Duplicate write memory error
Data could not be written to the array accelerator board in duplicate due
Page 57
to the detection of parity errors. This is not a data loss situation.
Replace the array accelerator board.
---------------------------------------------------------------------------
Error occurred reading RIS copy from drive (bay) X
An error occurred while DAAD was trying to read the RIS from this drive.
If there were multiple errors, this drive may need to be replaced.
---------------------------------------------------------------------------
FYI: Drive (bay) X is non-Compaq supplied
The installed drive was not supplied by Compaq.
If problems exist with this drive, replace it with a Compaq drive.
---------------------------------------------------------------------------
Identify controller data did not match with CMOS
The identify controller data from the array controller did not match with
the information stored in nonvolatile RAM. This could occur if new,
previously configured drives have been placed in a system that has also
been previously configured. It could also occur if the firmware on the
controller has been upgraded and the System Configuration Utility was not
run.
Check the identify controller data under the Inspect Utility. If the
firmware version field is the only thing different between the controller
and nonvolatile RAM data, this is not a problem. Otherwise run the System
Configuration Utility.
---------------------------------------------------------------------------
Identify logical drive data did not match with CMOS
The identify unit data from the array controller did not match with the
information stored in nonvolatile RAM. This could occur if new, previously
configured drives have been placed in a system that has also been
previously configured.
Run the System Configuration Utility to configure the controller and
nonvolatile RAM.
---------------------------------------------------------------------------
Insufficient adapter resources
The adapter does not have sufficient resources to perform operations to the
array accelerator board. Drive rebuild may be occurring.
Operate the system without the array accelerator board until the drive
rebuild completes.
---------------------------------------------------------------------------
Less than 75% batteries at sufficient voltage
The operation of the array accelerator board has been disabled due to less
than 75% of the battery packs being at the sufficient voltage level.
Allow sufficient time for the batteries to recharge (36 hours). If the
batteries have not recharged after 36 hours, replace the array accelerator
board.
---------------------------------------------------------------------------
Logical drive X failed due to cache error
This logical drive failed due to a catastrophic cache error.
Page 58
Replace the array accelerator board and re-configure using the System
Configuration Utility.
---------------------------------------------------------------------------
Logical Drive X status = FAILED
This status could be issued for several reasons. If this logical drive is
configured for No Fault Tolerance and one or more drives fail, this status
will occur. If mirroring is enabled, and any two mirrored drives fail, this
status will occur. If Data Guarding is enabled, and two or more drives fail
in this unit, this status will occur. This status may also occur if another
configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE
DETECTED state.
Check for drive failures, wrong drive replaced, or loose cable messages. If
there was a drive failure, replace the failed drive(s) and then restore the
data for this logical drive from the tape backup. Otherwise, follow the
wrong drive replaced or loose cable detected procedures.
---------------------------------------------------------------------------
Logical Drive X status = INTERIM RECOVERY
A physical drive in this logical drive has failed. The logical drive is
operating in interim recovery mode and is vulnerable.
Replace the failed drive as soon as possible.
---------------------------------------------------------------------------
Logical Drive X status = LOOSE CABLE DETECTED
A physical drive has a cabling problem.
Turn the system off and attempt to reattach the cable onto the drive. If
this does not work, replace the cable.
---------------------------------------------------------------------------
Logical Drive X status = NEEDS RECOVER
A physical drive in this logical drive has failed and has now been
replaced. This drive needs to be rebuilt from the mirror drive or the
parity data.
When booting up the system, select the "F1 - rebuild drive" option to
rebuild the replaced drive.
---------------------------------------------------------------------------
Logical Drive X status = OVERHEATED
The temperature of the Intelligent Array Expansion System drives is beyond
safe operating levels and it has shut down to avoid damage.
Check the fans and the operating environment.
---------------------------------------------------------------------------
Logical Drive X status = OVERHEATING
The temperature of the Intelligent Array Expansion System drives is beyond
safe operating levels.
Check the fans and the operating environment.
---------------------------------------------------------------------------
Logical Drive X status = RECOVERING
A physical drive in this logical drive has failed and has now been
replaced. The replaced drive is rebuilding from the mirror drive or the
Page 59
parity data.
Nothing needs to be done. Normal operations can occur.
---------------------------------------------------------------------------
Logical Drive X status = WRONG DRIVE REPLACED
A physical drive in this logical drive has failed. The incorrect drive was
replaced.
Replace the drive that was incorrectly replaced. Then, replace the original
drive that failed with a new drive. Do not run the System Configuration
Utility to re-configure - you will lose data on the drive.
---------------------------------------------------------------------------
Mirror data miscompare
Data was found at re-initialization in the posted write memory, however,
the mirror data compare test failed resulting in data being marked as
invalid. Data loss is possible.
Replace the array accelerator board.
---------------------------------------------------------------------------
Mirrored memory location errors
Soft errors occurred when attempting to read the same data from both sides
of the mirrored memory. Data loss will occur.
Replace the array accelerator board.
---------------------------------------------------------------------------
No configuration for Accelerator Board
The array accelerator board has not been configured.
If the array accelerator board is present, run the System Configuration
Utility to configure the board.
---------------------------------------------------------------------------
Physical Drive (bay) X error occurred
This message displays detailed information on any drive errors that were
returned to DAAD while issuing drive commands.
Check for other error conditions.
---------------------------------------------------------------------------
Physical drive (bay) X has loose cable
The array controller could not communicate with this drive at power-up.
This drive has not previously failed.
Check all cable connections first. The cables could be bad, loose, or
disconnected. Turn on the system and attempt to reconnect data/power cable
to the drive. If this does not work, replace the cable. If that does not
work, the drive may need to be replaced.
---------------------------------------------------------------------------
Physical drive (bay) X is a replacement drive
This drive has been replaced. This message displays if a drive is replaced
in a fault tolerant logical volume.
If the replacement was intentional, allow the drive to rebuild.
---------------------------------------------------------------------------
Physical drive (bay) X is a replacement drive marked OK
Page 60
This drive has been replaced and marked OK by the firmware. This may occur
if a drive has an intermittent failure (for example, if a drive has
previously failed, then when DAAD is run, the drive starts working again).
Replace the drive.
---------------------------------------------------------------------------
Physical drive (bay) X has failed
The indicated physical drive has failed.
Replace this drive.
---------------------------------------------------------------------------
Physical drive (bay) X is undergoing drive recovery
This drive is being rebuilt from the corresponding mirror or parity data.
Normal operations should occur.
---------------------------------------------------------------------------
Physical drive (bay) X was inadvertently replaced
The physical drive was incorrectly replaced after another drive failed.
Replace the drive that was incorrectly replaced and replace the original
drive that failed. Do not run the System Configuration Utility and try to
re-configure - data will be lost.
---------------------------------------------------------------------------
Set configuration command issued
The configuration of the IDA-2 has been updated. The array accelerator
board remains disabled until it is reinitialized.
Run the System Configuration Utility to reinitialize the array accelerator
board.
---------------------------------------------------------------------------
Soft Firmware Upgrade required
DAAD has determined that your controller is running firmware that has been
soft upgraded by the Compaq Upgrade Utility. However, the firmware running
is not present on all drives. This could be caused by the addition of new
drives in the system.
Run the Compaq Upgrade Utility to place the latest firmware on all drives.
---------------------------------------------------------------------------
Threshold for drive (bay) X violated
This message indicates that a monitor and performance threshold for this
drive has been violated.
Check for the particular threshold that has been violated.
---------------------------------------------------------------------------
Threshold violations for drive (bay) X
This is a list of the individual thresholds that have been violated for
this drive.
The drive may need to be replaced. Run the Compaq Diagnostics Utility to
determine if the drive has been initialized and the threshold violation
warrants drive replacement.
---------------------------------------------------------------------------
Page 61
Unknown disable code
A code was returned from the array accelerator board that DAAD does not
recognize.
Call your Authorized Compaq Reseller for the latest version of DAAD.
---------------------------------------------------------------------------
Warning bit detected
A monitor and performance threshold violation may have occurred. The status
of a logical drive may not be OK.
Check the other error messages for an indication of the problem.
---------------------------------------------------------------------------
Wrong Accelerator
This could mean that either the board was replaced in the wrong slot or
placed in a system that was previously configured with another board type.
Included with this message is a message indicating the type of adapter
sensed by DAAD and a message indicating the type of adapter last configured
in EISA nonvolatile RAM.
Check the diagnosis screen for other error messages. Run the System
Configuration Utility to update the system configuration.
===========================================================================
Chapter 3.6 Rapid Recovery Services
The Compaq ProSignia 300 provides rapid recovery services for diagnosing
and recovering from errors. These tools are available for local and remote
diagnosis and recovery. The following topics are discussed here:
o Automatic Server Recovery (ASR)
o Server Health Logs
o System Configuration History Files
NOTE: Please refer to the Compaq On-line Help for complete details and
procedures about this diagnostic tool.
Automatic Server Recovery
The Automatic Server Recovery (ASR) feature can be optionally enabled to
restart a Server after a critical hardware or software error has occurred.
If a critical error occurs, the Server will record the error information in
the Server Health Logs, reboot the system, and initiate a call to a pager.
The system can be configured for either automatic recovery or for attended
local or remote access to diagnostic and configuration tools.
NOTE: ASR is available only under operating systems using the ASR drivers
provided by Compaq.
Page 62
Configuring the Server for Automatic Server Recovery (ASR)
When setting up the Server to use Automatic Server Recovery (ASR), you must
set the ASR Timer, select the pager number to call, specify how you want
the Server to recover from critical system faults, and specify when to
monitor. This selection process is accomplished through the SmartStart
installation process and can be modified through the Compaq System
Configuration Utility.
The ASR depends on an operating system driver that routinely notifies the
ASR hardware that the system is operating properly. You should set the ASR
Timer to allow the ASR to wait a reasonable period of time before resetting
the system and activating the recovery process after a fault occurs. If the
time between ASR notifications by the driver exceeds the specified time
period, it will assume a fault has occurred and initiate the recovery
process.
For example, if the ASR Timer is set to 10 minutes, the system will not
reset the Server unless 10 minutes elapses with no notification from the
driver that the system is operating properly.
You can select to be paged (modem required) and what mode the Server will
be in when it restarts after a critical error. The following sections
describe the different reboot options and the system requirements for each
level.
Unattended Recovery
Page 63
For unattended recovery, ASR will log the error information to the Critical
Error Log, reset the Server, test all memory, automatically de-allocate any
bad memory blocks found, page you (if modem is present and paging is
selected), and attempt to reboot the operating system. Often the Server
will restart successfully, making this the ideal choice for remote
locations where trained service personnel are not immediately available.
The ASR will only attempt the recovery process a limited number of times.
If the Server continues to experience hardware/software errors and the
number of recovery cycles exceed the retry limit, the Server will log an
error to the Critical Error Log and continue to boot the Compaq Utilities
from the hard drive.
The requirements to use this level of the ASR feature are:
o Operating System with ASR support
o ASR configured to load the operating system after reboot
o Optional Hayes-compatible modem (only required for paging)
Attended Recovery
For local or remote installations where it is desirable to supervise the
recovery, ASR will log the error information to the Critical Error Log,
reset the Server, test all memory, automatically de-allocate any bad memory
blocks found, page you, boot the Compaq Utilities from the hard drive, and
place the modem in auto answer mode. These utilities are placed on a
special system utilities partition on the hard drive during the system
configuration process. If a modem with an auto-answer feature is installed,
you can dial in and remotely diagnose or re-configure the Server;
otherwise, this can be done from the Server console. The requirements to
use this level of the ASR feature are:
o Operating System with ASR support
o System Configuration Utility and Diagnostics Utility installed on the
system partition of the hard drive
o ASR configured to load the Compaq Utilities after reboot
o Optional Hayes-compatible modem with auto-answer feature (only required
for remote operations and paging)
For remote operations, the administrator must have access to Compaq Insight
Manager or a communications software package capable of terminal emulation
to a local terminal with VT100 or ANSI terminal capabilities.
NOTE: If the remote site is using something other than VT100 or an ANSI
terminal emulator, it is still possible to configure remotely as long
as the package contains either an ANSI terminal or VT100 terminal
emulator set for 8 data bits, 1 stop bit, and no parity. However,
additional setup not outlined in this document may be required, and
functionality may be reduced.
Page 64
ASR Security
The standard Compaq ProSignia 300 security password features function
differently during Automatic Server Recovery-2 than during a typical system
startup.
During ASR the system will not prompt for the Power-On Password. This
allows the ASR to restart the Operating System or Compaq Utilities without
user intervention.
To maintain system security, the Server should be set to boot in Network
Server Mode (an option in the System Configuration Utility). This option
ensures that the Server keyboard is locked until you enter the Keyboard
Password.
You should also select an Administrator Password (an option in the System
Configuration Utility). During attended ASR (local or remote), you must
enter this Administrator Password before any modifications can be made to
the Server configuration.
Server Health Logs
The Server Health Logs contain information to help identify and correct any
Server failures and correlate hardware changes with Server failure. The
Server Health Logs are stored in nonvolatile RAM and consist of the
Critical Error Log and the Revision History Table.
If errors occur, information about the errors is automatically stored in
the Critical Error Log.
Whenever boards or components (that support revision tracking) are updated
to a new revision, the Revision History Table will be updated.
Critical Error Log
The Critical Error Log records noncorrectable memory errors as well as
catastrophic hardware and software errors that typically cause the system
to fail. This information helps you quickly identify and correct the
problem, minimizing downtime.
The log can be viewed through Inspect Utility, Diagnostics Utility, Compaq
Insight Manager, or the optional Server Manager/R. The Diagnostics Utility
either resolves the error or suggests corrective action.
The Critical Error Log identifies and records all the following errors.
Each error type is briefly explained below. When any of these errors are
encountered, you should run the Diagnostics Utility.
Table 3-18. Critical Error Log Error Messages
===========================================================================
Error Message Description
===========================================================================
Automatic Server Recovery The system detected a data error in base
Base Memory Parity Error memory following a reset due to the
Automatic Server Recovery (ASR) Timer
expiration.
---------------------------------------------------------------------------
Page 65
Automatic Server Recovery The system detected a data error in
Extended Memory Parity Error extended memory following a reset due to
the ASR Timer expiration.
---------------------------------------------------------------------------
Automatic Server Recovery The system ROM was unable to allocate
Memory Parity Error enough memory to create a stack. Then, it
was unable to put a message on the screen
or continue booting the Server.
---------------------------------------------------------------------------
Automatic Server Recovery The maximum number of system resets due to
Reset Limit Reached the ASR timer expiration has been reached,
resulting in the loading of Compaq
Utilities.
---------------------------------------------------------------------------
Error Detected On Boot Up The Server detected an error during the
Power-On Self-Test.
---------------------------------------------------------------------------
NMI - Expansion Board Error A board on the expansion bus indicated an
error condition, resulting in a Server
failure.
---------------------------------------------------------------------------
NMI - Expansion Bus Master A bus master type expansion board in the
Time-Out indicated slot did not release the bus
after its maximum time, resulting in a
Server failure.
---------------------------------------------------------------------------
NMI - Expansion Bus Slave A board on the expansion bus delayed a
Time-Out bus cycle beyond the maximum time,
resulting in a Server failure.
---------------------------------------------------------------------------
NMI - Fail-Safe Timer Software was unable to reset the system
Expiration fail-safe timer, resulting in Server
failure.
---------------------------------------------------------------------------
Processor Exception The indicated processor exception
occurred.
---------------------------------------------------------------------------
NMI - Processor Parity Error The processor detected a data error,
resulting in a Server failure.
---------------------------------------------------------------------------
Server Manager Failure An error occurred in the Server interface
with the Server Manager/R.
---------------------------------------------------------------------------
NMI - Software Generated Software indicated a system error,
Interrupt Detected Error resulting in a Server failure.
===========================================================================
Revision History Table
Some errors can be resolved by reviewing changes to the Compaq ProSignia
300 configuration. The Server has an Automatic Revision Tracking (ART)
feature that helps you review recent changes to the Server's configuration.
One ART feature is the Revision History Table, which contains the hardware
version number of the system board and any other EISA or PCI boards
providing ART-compatible revision information. The Revision History is
provided in the following format in Table 3-19.
Page 66
Table 3-19. Revision History Format
===========================================================================
Values
===========================================================================
Functional Revision Level A to BC
Assembly Version 1 = Original Assembly
2 = Second Generation Assembly
3 = Third Generation Assembly
4 = Fourth Generation Assembly
===========================================================================
The Revision History Table is stored in nonvolatile RAM and is accessed
through Diagnostics, Inspect, Compaq Insight Manager, and the optional
Compaq Server Manager/R.
The Revision History Table feature allows precise identification of the
components in a Server. The table is updated when the system ROM detects a
board version change in an EISA or PCI expansion slot. The table also
contains complete version information on the previous configuration. This
feature allows correlation of hardware changes with Server failure. The
following information is stored in the Revision History Table:
o Type of board (System, EISA, or PCI)
o Slot number
o Expansion board ID
o Version
System Configuration History Files
The System Configuration History Files, part of the ART feature, allow you
to review modifications to the system configuration.
If a change has been made to the configuration file, the System
Configuration Utility will keep a history of the system configuration file.
The System Configuration Utility stores the three most recent
configurations.
The most recent configuration of the System Configuration History Log can
be displayed and printed using the Inspect Utility. All three versions can
be printed for historical purposes or reinstalled through the Maintain
Configuration Utility feature of the System Configuration Utility.
Chapter 3.7 ROMPaq
The use of flash ROM in the Compaq ProSignia 300 and in certain options
controllers allows the firmware (BIOS) to be upgraded with system or option
ROMPaq utilities. To upgrade the ROM, insert the ROMPaq diskette into drive
A and cold boot the system. The ROMPaq utility will then check the system
and provide a choice (if more than one exists) of ROM revisions that the
system can be upgraded to. This procedure is the same for both system and
option ROMPaq utilities.
Page 67
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Do not turn the power off during a firmware upgrade. A loss of power
during upgrade may corrupt the upgrade.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Page 68
Chapter 4. Switch and Jumper Information
Chapter 4.0 Introduction
This chapter provides switch and jumper information for the Compaq
ProSignia 300 Server.
Chapter 4.1 System Board
Compaq ProSignia 300 switch locations on the system board are shown in the
figure below.
Switch SW1 is a six-position switch bank (S1-S6), which sets the security
features and configuration of certain computer functions.
System Board Switch SW1
The function for each switch setting of SW1 is described in Table 4-1. The
default positions are shown with an asterisk.
Table 4-1. System Maintenance Switch Settings
===========================================================================
Sw Function Position Status
===========================================================================
Page 69
S1 VIDEO DISABLE OFF * ENABLED
This switch is ignored and the integrated ON DISABLED
video is disabled if ROM detects an
optional video board installed.
--------------------------------------------------------------------------S2 CONFIGURATION LOCK OFF * DISABLED
System configuration cannot be changed ON ENABLED
when this switch is on (enabled).
--------------------------------------------------------------------------S3 RACK-MOUNTABLE CHASSIS OFF * DISABLED
System is installed in a rack chassis ON ENABLED
when this switch is on (enabled).
--------------------------------------------------------------------------S4 DISKETTE BOOT ENABLE OFF * DISABLED
System can be booted from diskette drive ON ENABLED
no matter what Configuration reads when
this switch is on (enabled).
--------------------------------------------------------------------------S5 POWER-ON PASSWORD DEFEAT OFF * DISABLED
Password is set in configuration. ON ENABLED
--------------------------------------------------------------------------S6 NV RAM OFF * DISABLED
Invalidates nonvolatile RAM and ON ENABLED
configuration is cleared when this switch
is on (enabled).
--------------------------------------------------------------------------* Default
===========================================================================
Chapter 4.2 SCSI Devices
The Integrated 32-Bit Fast-SCSI-2/P Controller, 32-Bit Fast-SCSI-2
Controller, and 32-Bit Fast- Wide SCSI-2 Controllers require that a SCSI ID
be set for each SCSI device. The SCSI ID is set by jumpers ID2, ID1, and
ID0 located on each SCSI device. Table 4-2 shows the jumper settings for
each SCSI ID and its recommended drive bay. Figure 4-2 shows the physical
locations of jumpers ID2, ID1, and ID0 on supported SCSI options.
Table 4-2. Jumper Settings For SCSI ID
===========================================================================
SCSI ID Device in Drive Bay ID2 ID1 ID0
===========================================================================
3 3 OFF ON ON
2 2 OFF ON OFF
1 1 OFF OFF ON
0 0 OFF OFF OFF
--------------------------------------------------------------------------IMPORTANT: No two drives can have the same SCSI ID.
===========================================================================
Pin 3 Pin 2 Pin 1
Page 70
Page 71
Chapter 5. Physical and Operating Specifications
Chapter 5.0 Introduction
This section provides operating and performance specifications for the
following:
o System Unit
o Power Supply
o SIMMs
o Diskette Drives
o Fast SCSI-2 Hard Drives
o Fast-Wide SCSI-2 Hard Drives
o SMART SCSI Array Controller
o Integrated 32-Bit Fast-SCSI-2/P Controller
o Fast-Wide SCSI-2 Controller
o Compaq NetFlex-Controllers
Chapter 5.1 System Unit Specifications
Table 5-1. System Unit Specifications
===========================================================================
===========================================================================
Dimensions:
Height 15.79 in 40.10 cm
Depth 17.10 in 43.43 cm
Width (feet retracted) 7.38 in 18.54 cm
Weight 25.0 lb 55 kg
--------------------------------------------------------------------------Input Requirements:
Nominal Line Voltage 100-120 VAC 220-240 VAC
Range Line Voltage 90 to 132 VAC 180 to 270 VAC
Line Frequency 60 Hz 50 Hz (outside
Current (nominal) 4.7A 2.4A
Fuse 6.3A 6.3A
--------------------------------------------------------------------------Power Supply 200W 200W
--------------------------------------------------------------------------Temperature Range:
English Metric
(outside North
America)
North America)
Page 72
Operating (All configurations
except those with 2.1 GB hard
drives) 50oF to 104oF 10oC to 40oC
Operating (Configurations
with 2.1 GB hard drives) 50oF to 95oF 10oC to 35oC
Shipping -22oF to 140oF -30oC to 60oC
--------------------------------------------------------------------------Heat 1468 BTU 1468 BTU
--------------------------------------------------------------------------Relative Humidity (non condensing):
Operating 20% to 80% 20% to 80%
Non operating 5% to 90% 5% to 90%
===========================================================================
Chapter 5.2 Power Supply Specifications
Table 5-2. Power Supply Specifications
===========================================================================
===========================================================================
Input Specifications:
Nominal Line Voltage 100 to 120 VAC 220 to 240 VAC
Range Input Line 90 to 132 VAC 180 to 270 VAC
Frequency Range 47 to 63 Hz 47 to 63 Hz
Power Factor 0.6 0.6
Input Power 480 Watts 480 Watts
Input Current 4.0 at 120 VAC 2.0 at 240 VAC
Inrush Current 80A at 132 VAC 80A at 264 VAC
Holdup Time 20 ms from zero 20 ms from zero
--------------------------------------------------------------------------General Specifications:
Full Output Rating To 40oC and 5,000 ft
Minimum Load 4.5A on + %V Output;
--------------------------------------------------------------------------Ambient Temperature Range:
Operating 50oF to 122oF 10oC to 40oC
Storage -40oF to 149oF -40oC to 65oC
--------------------------------------------------------------------------Dielectric Voltage Withstand:
Input to Output 3000 VAC/minute
Input to Ground 1500 VAC/minute
--------------------------------------------------------------------------Safety Standard UL 1950; CSA 22.2 #950 or CSA 22.2 #234;
--------------------------------------------------------------------------EMI 3 dB below CISPR Publication 22 Class B;
English Metric
(cold start) (cold start)
crossing at 120 crossing at 240
VAC VAC
To 32oC and 10,000 ft
(derate linearly)
.04A on 12V output
TUV/VDE EN 60 950 (VDE0805/11.91);
EMKO-TUE (74-SEC) 203/91
6 dB below BMPT - AmtsblVfg 243/1991
limits; 6 dB below CFR 47, Part 15 Class
B limits.
Page 73
--------------------------------------------------------------------------Input Transient Susceptibility: 2500V, 1 us, damped sinusoid 600V, 10 us
Common and Differential pulse 20% step change in AC input voltage
Mode (superimposed on AC
line) Differential Mode
===========================================================================
Chapter 5.3 SIMM Specifications
Table 5-3. SIMM Specifications
===========================================================================
Size 4, 8, 16, 32 MB
Speed 60, 70 ns
Width 32 Bits
Upgrade Requirement Any matched pair of SIMMs
Maximum Capacity 208 MB
--------------------------------------------------------------------------* The Compaq ProSignia 300 supports a maximum of 208 MB of system RAM.
JEDEC standard SIMMs must be installed in matched pairs and must be 60
or 70 ns. Do not install 80 ns SIMMs in server.
===========================================================================
Chapter 5.4 Internal Diskette Drives
Table 5-4. Internal Diskette Drives
===========================================================================
===========================================================================
Size 3 1/2 Inch 5 1/4 Inch
--------------------------------------------------------------------------LED Indicators (front panel) Green Green
--------------------------------------------------------------------------Read/Write Capacity per Diskette
(high/low density) 1.44 MB/720 KB 1.2 MB/360 KB
--------------------------------------------------------------------------Drive Supported One One
--------------------------------------------------------------------------Drive Height One-third One-third
--------------------------------------------------------------------------Drive Rotation (rpm) 300 360
--------------------------------------------------------------------------Transfer Rate bits/sec
(high/low) 500 K/250 K 500 K/300 K
--------------------------------------------------------------------------Bytes/Sector 512 512
--------------------------------------------------------------------------Sectors/Track (high/low) 18/9 15/9
--------------------------------------------------------------------------Tracks/Side (high/low) 80/80 80/40
--------------------------------------------------------------------------Access Times:
Track-to-Track (high/low) 3 ms/6 ms 3 ms/10 ms
1.44 MB (standard) 1.2 MB (optional)
Page 74
Average (high/low) 169/94 ms 148.3 ms/95ms
Settling Time 15 ms 15 ms
Latency Average 100 ms 84 ms
--------------------------------------------------------------------------Cylinders (high/low) 80/80 80/40
--------------------------------------------------------------------------Read/Write Heads Two Two
===========================================================================
Chapter 5.5 535 MB Fast-SCSI-2 Drive Specifications
Table 5-5. 535 MB Fast-SCSI-2 Drive Specifications
===========================================================================
Capacity 535 MB
Block Size 512 Bytes
Interface Single-Ended Fast-SCSI-2
Synchronous Transfer Up to 10 MB
Buffer Size 256 KB
RPM 5400 rpm
Average Access 9.5 ms
===========================================================================
Chapter 5.6 1.05 GB Fast-SCSI-2 Drive Specifications
Table 5-6. 1.05 GB Fast-SCSI-2 Drive Specifications
===========================================================================
Capacity 1050.1 MB
Block Size 512 Bytes
Interface Single-Ended Fast-SCSI-2
Synchronous Transfer Up to 10 MB
Buffer Size 256 KB
RPM 5400 rpm
Average Access 10.5 ms
===========================================================================
Chapter 5.7 2.1 GB Drive Specifications
Table 5-7. 2.1 GB Drive Specifications
===========================================================================
Fast-SCSI-2 Fast-Wide SCSI-2
===========================================================================
Capacity 2104.3 MB 2104.3 MB
Page 75
Block Size 512 Bytes 512 Bytes
Interface Single-Ended Single-Ended
Fast-SCSI-2 Fast-Wide SCSI-2
Synchronous
Transfer Up to 10 MB Up to 20 MB
Buffer Size 256 KB 256 KB
RPM 6400 rpm 7200 rpm
Average Access 9.5 ms 9.0 ms
===========================================================================
Chapter 5.8 4.3 GB Drive Specifications
Table 5-8. 4.3 GB Drive Specifications
===========================================================================
Fast-SCSI-2 Fast-Wide SCSI-2
===========================================================================
Capacity 4293.6 MB 4293.6 MB
Block Size 512 Bytes 512 Bytes
Interface Single-Ended Single-Ended
Fast-SCSI-2 Fast-Wide SCSI-2
Synchronous
Transfer Up to 10 MB Up to 20 MB
Buffer Size 512 KB 512 KB
RPM 7200 rpm 7200 rpm
Average Access 9.0 ms 9.0 ms
===========================================================================
Chapter 5.9 Integrated 32-Bit Fast-SCSI-2/P Controller
Table 5-9. Integrated 32-Bit Fast-SCSI-2/P Controller
===========================================================================
Devices Supported Seven *
Data Transfer Method 32-bit bus master
SCSI Bus Transfer Rate (maximum) 10 MB/sec
Maximum Transfer Rate on PCI Bus 133 MB/sec
SCSI Termination Active termination
SCSI Connectors 1 external, 2 internal
--------------------------------------------------------------------------* All SCSI hard drives on the same SCSI channel must be either internal or
in an external storage system(s) but not both. Configurations with both
internal and external devices require more than one single channel SCSI
Page 76
controller, or a multi-channel controller such as the Compaq SMART SCSI
Array Controller.
===========================================================================
Chapter 5.10 Compaq 32-Bit Fast-Wide SCSI-2 Controllers
Table 5-10. Compaq 32-Bit Fast-Wide SCSI-2 Controller/E
===========================================================================
Dimensions:
Height 4.5 in 11.43 cm
Depth .375 in .95 cm
Width 10.5 in 26.67 cm
--------------------------------------------------------------------------Total Weight 7.13 oz 205g
--------------------------------------------------------------------------Drives Supported Up to seven total (internal and external)
--------------------------------------------------------------------------Data Transfer Method 32-bit bus master
--------------------------------------------------------------------------SCSI Channel Transfer Rate 20 MB/sec
--------------------------------------------------------------------------Maximum Transfer Rate on EISA
Bus 33 MB/sec
--------------------------------------------------------------------------SCSI Termination Active termination
--------------------------------------------------------------------------SCSI Connectors 1 external
2 internal
(Fast-SCSI-2 and Fast-Wide SCSI-2)
===========================================================================
Table 5-11. Compaq 32-Bit Fast-Wide SCSI-2 Controller/P
===========================================================================
Drives Supported Up to seven total (internal and external)
Data Transfer Method 32-bit bus master
SCSI Channel Transfer Rate 20 MB/sec
Maximum Transfer Rate on EISA
Bus 133 MB/sec
SCSI Termination Active termination
SCSI Connectors 1 external
2 internal
(Fast-SCSI-2 and Fast-Wide SCSI-2)
===========================================================================
Chapter 5.11 SMART SCSI Array Controller
Table 5-12. SMART SCSI Array Controller
===========================================================================
Devices Supported Up to 14
--------------------------------------------------------------------------Data Transfer Method 32-Bit Bus Master
Page 77
--------------------------------------------------------------------------Maximum Transfer Rate on EISA
Bus 33 MB/s
--------------------------------------------------------------------------Simultaneous Drive Transfer
Channels 2
--------------------------------------------------------------------------Reliability Features:
Drive Mirroring (RAID 1) Yes
Data Guarding (RAID 2) Yes
Distributing Data Guarding
(RAID 5) Yes
N+1 Distributed Data Guarding Yes
On-Line Spare Yes
Mirrored with Data Striping
(RAID 10) Yes
--------------------------------------------------------------------------Drive Failure Alert System LED Indicators
--------------------------------------------------------------------------Cache Memory for Accelerator 4 MB Mirrored
--------------------------------------------------------------------------Batteries Yes
--------------------------------------------------------------------------Battery without Power Yes
--------------------------------------------------------------------------Charge Trickle
===========================================================================
Chapter 5.12 NetFlex Controllers
Table 5-13. NetFlex-L ENET Specifications
===========================================================================
Network Topology Ethernet IEEE 802.3 Compliant
Supported Connectors RJ-45 (10Base-T)
Processor AMD AM79C965
Data Transfer Method 32-bit Local Bus master
Max. Transfer Rate on Local
bus 133 MB/s (Reads)
===========================================================================
Table 5-14. NetFlex ENET-TR Specifications
===========================================================================
Dimensions English Metric
===========================================================================
Height 5.1 in. 12.9 cm
--------------------------------------------------------------------------Depth 7.4 in. 18.8 cm
--------------------------------------------------------------------------Width .51 in. 1.3 cm
--------------------------------------------------------------------------Total Weight:
Ethernet Configuration 5.44 oz. 150g
Token Ring Configuration 5.76 oz. 170g
BNC (10Base2)
Page 78
--------------------------------------------------------------------------Processor TI TMS380C26
--------------------------------------------------------------------------Data Transfer Method 32-bit EISA bus master
--------------------------------------------------------------------------Max. Transfer Rate on EISA bus 33 MB/s
===========================================================================
Table 5-15. NetFlex-2 ENET-TR Specifications
===========================================================================
Dimensions English Metric
===========================================================================
Height 5.1 in. 12.9 cm
--------------------------------------------------------------------------Depth 7.4 in. 18.8 cm
--------------------------------------------------------------------------Width .51 in. 1.3 cm
--------------------------------------------------------------------------Total Weight:
Ethernet Configuration 5.44 oz. 150g
Token Ring Configuration 5.76 oz. 170g
--------------------------------------------------------------------------Processor TI TMS380C26
--------------------------------------------------------------------------Coprocessor TI Packet Blaster (TMS380FPA)
--------------------------------------------------------------------------Data Transfer Method 32-bit EISA bus master
--------------------------------------------------------------------------Max. Transfer Rate on EISA bus 33 MB/s
===========================================================================
Table 5-16. NetFlex-2 TR Specifications
===========================================================================
Network Topology Ethernet IEEE 802.5 Compliant
Supported Connectors RJ-45
DB-9
Processor TI TMS380C26
Coprocessor TI Packet Blaster (TMS380FPA)
Data Transfer Method 32-bit Local Bus master
Max. Transfer Rate on EISA bus 33 MB/s
===========================================================================
Table 5-17. NetFlex-2 DualPort ENET Specifications
===========================================================================
Dimensions English Metric
===========================================================================
Height 5.1 in. 12.9 cm
Depth 8.0 in. 20.32 cm
Width .51 in. 1.3 cm
Total Weight 6.40 oz. 180g
2 Processors TI TMS380C26
Page 79
2 Coprocessors TI Packet Blaster (TMS380FPA)
Data Transfer Method 32-bit EISA bus master
Max. Transfer Rate on EISA bus 33 MB/s
===========================================================================
Chapter 5.13 NetFlex Connector Specifications
Table 5-18. DB-9 Pinout Assignments
===========================================================================
Pin Token Ring Signal Wire Color
===========================================================================
1 Receive Data (-) (Red)
2 GND
3 Fused +5 volts
4 GND
5 Transmit Data (-) (Orange)
6 Receive Data (+) (Green)
7 GND
8 GND
9 Transmit Data (+) (Black)
===========================================================================
Table 5-19. BNC Pinout Assignments
===========================================================================
Pin Signal
===========================================================================
1 XMIT/RCV
===========================================================================
Table 5-20. DB-15 Pinout Assignments
===========================================================================
Pin Signal
===========================================================================
1
2 CI(+)
3 DO(+)
4 GND
5 DI(+)
6 GND
7 Not Used
Page 80
8 Not Used
9 CI(-)
10 DO(-)
11 GND
12 DI(-)
13 Fused +12 volts
14 GND
15 Not Used
===========================================================================
Table 5-21. DB-26 Breakout Connector Pinout Assignments
===========================================================================
Pin Ethernet Signal
Port 1 Port 2
===========================================================================
1 CI(-1)
2 GND(1)
3 DO(+1)
4 Not Used
5 CI(-2)
6 Not Used
7 DO(+2)
8 Shield (2)
9 Fused +12 volts (1)
10 Not Used
11 DO (-1)
12 Not Used
13 DI(+1)
14 Not Used
15 DO(-2)
16 Not Used
17 DI(+2)
18 Fused +12 volts (2)
19 CI(+1)
Page 81
20 Shield (1)
21 DI (-1)
22 Not Used
23 CI(+2)
24 Not Used
25 DI(-2)
26 GND (2)
--------------------------------------------------------------------------NOTE: A(1) after signal name refers to Token Ring STP Port 1 and a (2)
after name refers to Token Ring STP Port 2
===========================================================================
Table 5-22. RJ-45 Pinout Assignments
===========================================================================
Pin Ethernet Signal Token Ring Signal
===========================================================================
1 Transmit Data (+) Unassigned
2 Transmit Data (-) Unassigned
3 Receive Data (+) Transmit Data (+)
4 Not Used by 10Base-T Receive Data (+)
5 Not Used by 10Base-T Receive Data (-)
6 Receive Data (-) Transmit Data (-)
7 Not Used by 10Base-T Unassigned
8 Not Used by 10Base-T Unassigned
===========================================================================
Chapter 5.14 NetFlex Cable Specifications
Table 5-23. NetFlex ENET-TR and NetFlex-2 ENET-TR Cable Specifications
===========================================================================
Ethernet cable specifications - Twisted Pair - (10Base-T)
Connector type RJ-45, 8-pin
Cable type Unshielded twisted pair (UTP) 22-26AWG, 100 Ohm@1MHz
Distance Up to 100 meters from node to concentrator
--------------------------------------------------------------------------Ethernet cable specifications - AUI
Connector type DB-15
Cable type AUI cable to external transceiver
Page 82
Distance Up to 50 meters between network controller and the
Medium Attachment Unit (MAU)
--------------------------------------------------------------------------Token cable specifications - Shielded Twisted Pair (STP)
Connector type DB-9
Cable type All cable types that meet IEEE 802.5 requirements
--------------------------------------------------------------------------Token cable specifications - Unshielded Twisted Pair (UTP)
Connector type RJ-45
Cable type All cable types that meet IEEE 802.5 requirements
===========================================================================
Table 5-24. NetFlex-2 TR and NetFlex-2 DualPort TR Cable Specifications
===========================================================================
Shielded Twisted Pair (STP)
Connector type DB-9
Cable type All cable types that meet IEEE 802.5 requirements
--------------------------------------------------------------------------Unshielded Twisted Pair (UTP)
Connector type RJ-45
Cable type All cable types that meet IEEE 802.5 requirements
===========================================================================
Table 5-25. NetFlex-2 DualPort ENET Cable Specifications
===========================================================================
Ethernet cable specifications - Twisted Pair - (10Base-T)
Connector type RJ-45, 8-pin
Cable type Unshielded twisted pair (UTP) 22-26AWG, 100 Ohm@1MHz
Distance Up to 100 meters from node to concentrator
--------------------------------------------------------------------------Ethernet cable specifications - AUI
Connector type DB-15
Cable type AUI cable to external transceiver
Distance Up to 50 meters between network controller and the
Medium Attachment Unit (MAU)
===========================================================================
Table 5-26. BNC Cable Specifications
===========================================================================
Ethernet cable specifications - Thinnet Coax - (10Base2)
Page 83
Connector type BNC
Cable type RG 58 A/U or RG 58 C/U
Distance 185 meters Max length
===========================================================================
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