Compaq 279362-002 User Manual

Maintenance and Service Guide

Compaq Evo Notebook N620c, Evo N610c, and Evo N600c Series

Document Part Number: 279362-002

February 2003

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and Pentium-M are trademarks of Intel Corporation in U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.

HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide Second Edition February 2003 First Edition July 2002 Document Part Number: 279362-002

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–26

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–28

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–29

1.5 Notebook External Components . . . . . . . . . . . . . . 1–30

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–43

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Selecting Computer Setup or

Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the File Menu. . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu. . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook System Major Components . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit Components . . . . . . . . 3–16

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3–18

3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 4–1

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–2

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–3

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–4

4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–5

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Notebook for Disassembly. . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.5 Mini PCI Communications Board . . . . . . . . . . . . . 5–12

5.6 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . 5–15

5.7 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.8 Memory Expansion . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.9 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.11 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29

5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.13 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

iv Maintenance and Service Guide

5.14 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.15 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50

5.17 DC-DC Converter Board . . . . . . . . . . . . . . . . . . . . 5–52

5.18 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Contents

Maintenance and Service Guide v

Product Description

The Compaq Evo Notebook N620c, N610c, and N600c Series offer advanced modularity, Mobile Intel Pentium 4 and Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

Figure 1-1. Compaq Evo Notebook N620c, N610c, and N600c

Maintenance and Service Guide 1–1

Product Description

1.1 Models

Computer models are shown in Tables 1-1 through 1-4.

Table 1-1

Compaq Evo Notebook N620c, N610c, and N600c

Model Naming Conventions

Key

N610 P4 200 P4 40 V C 25 O XXXXXX-XXX

123456789 10

Ke y Description Options

1 Brand/Series

designator

2 Processor type P4 = Intel Pentium 4 P3 = Intel Pentium III

3 Processor speed 200 = 2.0 Ghz

4 Display type/

size/resolution

5 Hard drive size 60 = 60 GB

6 Optical drive

designator

7 Integrated

communication

N = Notebook 620 = N620c series

610 = N610c series 600 = N600c series

P = Intel Pentium-M

150 = 1.5 GHz 190 = 1.9 GHz 180 = 1.8 GHz 170 = 1.7 GHz 160 = 1.6 GHz

P = SXGA+ (1400 × 1050) X = XGA (1024 × 768)

40 = 40 GB 30 = 30 GB

W = DVD-RW drive V = DVD-ROM drive

M = Modem 0 = None

140 = 1.4 GHz

130 = 1.3 GHz

106 = 1.06 GHz

866 = 866 MHz

4 = 14.x-inch

20 = 20 GB

15 = 15 GB

10 = 10 GB

R = CD-RW drive

D = CD-ROM drive

C = Modem/NIC

combination card

1–2 Maintenance and Service Guide

Product Description

Table 1-1

Compaq Evo Notebook N620c, N610c, and N600c

Model Naming Conventions

(Continued)

8 RAM 51 = 512 MB

38 = 384 MB

9 Operating system 8 = Windows 98 SE

6 = Windows 2000

and Windows XP

25 = 256 MB

12 = 128 MB

2 = Windows 2000

O = Windows XP Pro

E = Windows XP Home

10 SKU#

Table 1-2

Compaq Evo Notebook N620c Models

The following Evo Notebook N620c models feature:

■ Dual Stick pointing device (TouchPad and pointing stick)

■ 8-cell, 4.4-Ah lithium ion (Li ion) battery pack

■ 3-year warranty on parts, labor, and on-site, next business day response

■ 32 MB of discrete video memory

■ no config. code used

N620c P 140 X4 40 C X 25 2

United States DE267A ABA

N620c P 140 X4 40 C X 25 O

United States DE266A ABA

The following Evo Notebook N620c models feature:

■ Dual Stick pointing device (TouchPad and pointing stick)

■ 8-cell, 4.4-Ah Li ion battery pack

■ 3-year warranty on parts and labor

■ 32 MB of discrete video memory

■ config. code KY2Z

N620c P 160 P4 60 C G 51 2

Brazil French Canada

DE273A AC4 DE273A ABC

Latin America United States

DE273A ABM

DE273A ABA

Maintenance and Service Guide 1–3

Product Description

Table 1-2

Compaq Evo Notebook N620c Models

N620c P 160 P4 60 C G 51 O

(Continued)

Brazil French Canada

N620c P 150 P4 60 C G 51 2

Asia Pacific Australia Belgium Czech Republic Denmark European

International France Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English)

DE272A AC4 DE272A ABC

DE271A UUF DE271A ABG DE271A UUG DE271A AKB DE271A ABY DE271A ABB

DE271A ABF DE271A ABD DE271A ABV

DE271A AB5 DE271A AKC DE271A A2M

DE271A ACJ

DE271A ABT

DE271A ABZ

DE271A ABJ DE271A ACF

Latin America United States

Korea The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom

DE272A ABM

DE272A ABA

DE271A AB1 DE271A ABH DE271A ABN

DE271A AB2

DE271A AKD

DE271A AB9 DE271A ACB

DE271A ABV DE271A AKN

DE271A ABE

DE271A AK8 DE271A UUZ

DE271A AB0

DE271A AKL

DE271A AB8 DE271A ABU

1–4 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N620c Models

N620c P 150 P4 60 C G 51 O

(Continued)

Product Description

Asia Pacific Australia Belgium Czech Republic Denmark European

International France Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English)

DE270A UUF DE270A ABG DE270A UUG DE270A AKB DE270A ABY DE270A ABB

DE270A ABF

DE270A ABD DE270A ABV

DE270A AB5 DE270A AKC DE270A A2M

DE270A ACJ

DE270A ABT

DE270A ABZ

DE270A ABJ DE270A ACF

Korea The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom

DE270A AB1 DE270A ABH DE270A ABN

DE270A AB2

DE270A AKD

DE270A AB9 DE270A ACB

DE270A ABV DE270A AKN

DE270A ABE

DE270A AK8 DE270A UUZ

DE270A AB0

DE270A AKL

DE270A AB8 DE270A ABU

Maintenance and Service Guide 1–5

Product Description

Table 1-2

Compaq Evo Notebook N620c Models

N620c P 140 X4 40 C X 25 2

(Continued)

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English)

DE265A UUF DE265A ABG DE265A UUG

DE265A AC4 DE265A AKB DE265A ABY DE265A ABB

DE265A ABF DE265A ABC DE265A ABD DE265A ABV

DE265A AB5 DE265A AKC DE265A A2M

DE265A ACJ

DE265A ABT

DE265A ABZ

DE265A ABJ DE265A ACF

Koran Latin America The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

DE265A AB1 DE265A ABM DE265A ABH DE265A ABN

DE265A AB2

DE265A AKD

DE265A AB9 DE265A ACB

DE265A ABV DE265A AKN

DE265A ABE

DE265A AK8 DE265A UUZ

DE265A AB0

DE265A AKL

DE265A AB8 DE265A ABU

DE265A ABA

1–6 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N620c Models

N620c P 140 X4 40 C X 25 O

(Continued)

Product Description

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English)

N620c P 140 X4 40 C 8 25 2

Denmark Germany Italy Norway

DE264A UUF DE264A ABG DE264A UUG

DE264A AC4 DE264A AKB DE264A ABY DE264A ABB

DE264A ABF DE264A ABC DE264A ABD DE264A ABV

DE264A AB5 DE264A AKC DE264A A2M

DE264A ACJ

DE264A ABT

DE264A ABZ

DE264A ABJ DE264A ACF

DE269A ABY DE269A ABD

DE269A ABZ DE269A ABN

Korea Latin America The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

Sweden/Finland Switzerland United States

DE264A AB1 DE264A ABM DE264A ABH DE264A ABN

DE264A AB2

DE264A AKD

DE264A AB9 DE264A ACB

DE264A ABV DE264A AKN

DE264A ABE

DE264A AK8 DE264A UUZ

DE264A AB0

DE264A AKL

DE264A AB8 DE264A ABU

DE264A ABA

DE269A AK8 DE269A UUZ

DE269A ABA

N620c P 140 X4 40 C 8 25 O

Denmark Germany Italy Norway

DE268A ABY DE268A ABD

DE268A ABZ

DE268A ABN

Sweden/Finland Switzerland United States

DE268A AK8

DE268AUUZ

DE268A ABA

Maintenance and Service Guide 1–7

Product Description

Table 1-2

Compaq Evo Notebook N620c Models

N620c P 130 X4 30 C X 25 2

(Continued)

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English)

DE263A UUF DE263A ABG DE263A UUG

DE263A AC4 DE263A AKB DE263A ABY DE263A ABB

DE263A ABF DE263A ABC DE263A ABD DE263A ABV

DE263A AB5 DE263A AKC DE263A A2M

DE263A ACJ

DE263A ABT

DE263A ABZ

DE263A ABJ DE263A ACF

Korea Latin America The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

DE263A AB1 DE263A ABM DE263A ABH DE263A ABN

DE263A AB2

DE263A AKD

DE263A AB9 DE263A ACB

DE263A ABV DE263A AKN

DE263A ABE

DE263A AK8 DE263A UUZ

DE263A AB0

DE263A AKL

DE263A AB8 DE263A ABU

DE263A ABA

1–8 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N620c Models

N620c P 130 X4 30 C X 25 O

(Continued)

Product Description

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English)

DE262A UUF DE262A ABG DE262A UUG

DE262A AC4 DE262A AKB DE262A ABY DE262A ABB

DE262A ABF DE262A ABC DE262A ABD DE262A ABV

DE262A AB5 DE262A AKC DE262A A2M

DE262A ACJ

DE262A ABT

DE262A ABZ

DE262A ABJ DE262A ACF

Korea Latin America The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

DE262A AB1 DE262A ABM DE262A ABH DE262A ABN

DE262A AB2

DE262A AKD

DE262A AB9 DE262A ACB

DE262A ABV DE262A AKN

DE262A ABE

DE262A AK8 DE262A UUZ

DE262A AB0

DE262A AKL

DE262A AB8 DE262A ABU

DE262A ABA

Maintenance and Service Guide 1–9

Product Description

Table 1-3

Compaq Evo Notebook N610c Models

The following Evo Notebook N610c models feature:

■ Dual Stick pointing device (TouchPad and pointing stick)

■ 8-cell, 4.0-Ah Li ion battery pack

■ 3-year warranty on parts, labor, and on-site, next business day response

■ 32 MB of discrete video memory

■ config. code KT81

N610 P4 200 X4 30 V C 25 2

United States 470050-082

N610 P4 200 X4 30 V C 25 O

United States 470050-083

N610 P4 200 X4 30 C 0 0 2

United States 470050-733

N610 P4 200 X4 30 C 0 0 O

United States 470050-734

N610 P4 180 X4 30 V C 25 2

United States 470037-720

N610 P4 180 X4 30 V C 25 O

United States 470037-722

N610 P4 180 X4 30 0 C 0 2

United States 470037-542

N610 P4 180 X4 30 0 C 0 O

United States 470037-549

1–10 Maintenance and Service Guide

Table 1-3

Compaq Evo Notebook N610c Models

The following Evo Notebook N610c models feature:

■ Dual Stick pointing device (TouchPad and pointing stick)

■ 8-cell, 4.0-Ah Li ion battery pack

■ 3-year warranty on parts and labor

■ 32 MB of discrete video memory

■ config. code KT8Z

N610 P4 200 P4 40 W C 25 2

(Continued)

Product Description

Belgium Czech Republic Denmark France French Canada Germany Greece/Poland Hungary Israel Italy The Netherlands

470050-913 470050-914 470050-919 470050-920 470037-754 470050-921 470050-922 470050-923 470050-924 470050-925 470050-926

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom United States

470050-927 470050-928 470050-929 470050-911 470050-930 470050-931 470050-932 470050-933 470050-934 470050-936 470037-749

Maintenance and Service Guide 1–11

Product Description

Table 1-3

Compaq Evo Notebook N610c Models

N610 P4 200 P4 40 W C 25 E

(Continued)

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English)

N610 P4 200 P4 40 W C 25 O

Belgium Czech Republic Denmark France French Canada Germany Greece/Poland Hungary Israel Italy The Netherlands

470050-987 470050-986 470050-963 470050-985 470050-964 470050-965 470054-625

470050-966 470050-961 470050-967 470050-968 470050-990 470050-969 470050-970 470050-971 470050-982 470050-983

470050-939 470050-940 470050-941 470050-942 470037-755 470050-943 470050-944 470050-946 470050-948 470050-949 470050-950

Korea Latin America The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Tu r ke y United Kingdom United States

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom United States

470050-991 470050-984 470050-972 470050-973 470050-988

470050-974 470050-975 470050-962 470050-976 470050-977 470050-978 470050-979 470050-989 470050-980 470050-981 470050-960

470050-951 470050-952 470050-953 470050-938 470050-954 470050-955 470050-956 470050-957 470050-958 470050-959 470037-757

1–12 Maintenance and Service Guide

Table 1-3

Compaq Evo Notebook N610c Models

N610 P4 200 X4 30 V C 25 2

Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America Latin America

(GEM/NAFTA)

470050-438 470050-421 470050-371 470050-419 470050-374 470050-378 470050-379 470050-358 470050-386 470050-392 470050-443 470050-393 470050-395 470050-396 470050-416 470050-417 470050-446 470050-418 470050-532

The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Tu r ke y United Kingdom United States United States

(GEM/NAFTA)

Product Description

(Continued)

470050-398 470050-400 470050-439

470050-403 470050-404 470050-360 470050-405 470050-407 470050-410 470050-412 470050-440 470050-414 470050-415 470050-020 470050-531

Maintenance and Service Guide 1–13

Product Description

Table 1-3

Compaq Evo Notebook N610c Models

N610 P4 200 X4 30 V C 25 E

Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea

470050-572 470050-571 470050-538 470050-570 470050-539 470050-541 470050-544 470050-536 470050-547 470050-548 470050-575 470050-549 470050-550 470050-552 470050-567 470050-568 470050-576

Latin America The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Tu r ke y United Kingdom United States

(Continued)

470050-569 470050-555 470050-558 470050-573

470050-559 470050-560 470050-537 470050-561 470050-562 470050-563 470050-564 470050-574 470050-565 470050-566 470050-535

1–14 Maintenance and Service Guide

Table 1-3

Compaq Evo Notebook N610c Models

N610 P4 200 X4 30 V C 25 O

Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America Latin America

(GEM/NAFTA)

470050-502 470050-498 470050-456 470050-497 470050-457 470050-458 470050-459 470050-454 470050-460 470050-462 470050-507 470050-468 470050-469 470050-470 470050-490 470050-491 470050-512 470050-496 470050-534

The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Tu r ke y United Kingdom United States United States

(GEM/NAFTA)

Product Description

(Continued)

470050-471 470050-473 470050-505

470050-477 470050-478 470050-455 470050-480 470050-482 470050-486 470050-487 470050-506 470050-488 470050-489 470050-021 470050-533

Maintenance and Service Guide 1–15

Product Description

Table 1-3

Compaq Evo Notebook N610c Models

N610 P4 180 X4 30 V C 25 2

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America Latin America

(GEM/NAFTA)

470037-572 470037-570 470037-529 470037-569 470037-530 470037-531 470048-135

470037-532 470037-527 470037-533 470037-535 470037-584 470037-537 470037-538 470037-539 470037-561 470037-563 470037-587 470037-566 470037-726

The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Tu r ke y United Kingdom United States United States

(GEM/NAFTA)

(Continued)

470037-541 470037-543 470037-577

470037-545 470037-546 470037-528 470037-548 470037-551 470037-552 470037-555 470037-580 470037-556 470037-558 470037-525 470037-724

1–16 Maintenance and Service Guide

Table 1-3

Compaq Evo Notebook N610c Models

N610 P4 180 X4 30 V C 25 E

(Continued)

Product Description

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English)

470044-442 470044-441 470044-410 470044-440 470044-411 470044-412 470048-137

470044-416 470044-408 470044-417 470044-418 470044-445 470044-419 470044-420 470044-421 470044-436 470044-438

Korea Latin America The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Tu r ke y United Kingdom United States

470044-446 470044-439 470044-422 470044-423 470044-443

470044-424 470044-425 470044-409 470044-426 470044-427 470044-429 470044-431 470044-444 470044-433 470044-434 470042-693

Maintenance and Service Guide 1–17

Product Description

Table 1-3

Compaq Evo Notebook N610c Models

N610 P4 180 X4 30 V C 25 O

Asia Pacific Australia Belgium Brazil Czech Republic Denmark European

International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America Latin America

(GEM/NAFTA)

470037-714 470037-713 470037-687 470037-712 470037-688 470037-689 470048-136

470037-690 470037-685 470037-691 470037-692 470037-717 470037-693 470037-694 470037-695 470037-707 470037-708 470037-718 470037-710 470037-747

The Netherlands Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Tu r ke y United Kingdom United States United States

(GEM/NAFTA)

(Continued)

470037-696 470037-697 470037-709

470037-699 470037-700 470037-686 470037-701 470037-702 470037-703 470037-704 470037-715 470037-705 470037-706 470037-684 470037-746

N610 P4 180 X4 20 D C 25 2

Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands

470050-736 470050-737 470050-739 470050-740 470050-741 470050-742 470050-743 470050-744 470050-746 470050-747

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470050-749 470050-750 470050-751 470050-735 470050-752 470050-753 470050-754 470050-755 470050-757 470050-637

1–18 Maintenance and Service Guide

Table 1-3

Compaq Evo Notebook N610c Models

N610 P4 180 X4 20 D C 25 O

(Continued)

Product Description

Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands

N610 P4 160 X4 20 V C 25 2

French Canada United States

N610 P4 160 X4 20 V C 25 O

French Canada United States

470050-772 470050-773 470050-774 470050-775 470050-776 470050-780 470050-781 470050-782 470050-783 470050-784

470037-664 470037-661

470037-736 470037-733

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

United States

(GEM/NAFTA)

United States

(GEM/NAFTA)

470050-785 470050-786 470050-787 470050-771 470050-790 470050-792 470050-825 470050-826 470050-827 470050-636

470037-738

470037-741

Maintenance and Service Guide 1–19

Product Description

Table 1-3

Compaq Evo Notebook N610c Models

N610 P4 160 X4 20 D C 25 2

(Continued)

Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands

N610 P4 160 X4 20 D C 25 O

Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands

470037-567 470037-571 470037-573 470037-578 470037-581 470037-585 470037-586 470037-588 470037-595 470037-601

470037-619 470037-620 470037-621 470037-622 470037-623 470037-625 470037-627 470037-630 470037-633 470037-636

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470037-602 470037-604 470037-605 470037-562 470037-606 470037-607 470037-608 470037-613 470037-616 470037-617

470037-639 470037-641 470037-644 470037-618 470037-646 470037-648 470037-650 470037-653 470037-656 470037-658

1–20 Maintenance and Service Guide

Product Description

Table 1-4

Compaq Evo Notebook N600c Models

The following Evo Notebook N600c models feature:

■ Dual Stick pointing device (TouchPad and pointing stick)

■ 8-cell, 4.0-Ah Li ion battery pack

■ 3-year warranty on parts, labor, and on-site, next business day response

■ 32 MB of discrete video memory

■ config. code KBS1

N600 P3 120 X4 30 V C 25 2

United States 470053-840

N600 P3 120 X4 30 V C 25 0

United States 470053-832

The following Evo Notebook N600c models feature:

■ Dual Stick pointing device (TouchPad and pointing stick)

■ 8-cell, 4.0-Ah Li ion battery pack

■ 3-year warranty on parts and labor

■ 32 MB of discrete video memory

■ config. code KBSZ

N600 P3 120 P4 30 W C 25 2

United States 470023-406

N600 P3 120 P4 30 W C 25 0

United States 470053-613

Maintenance and Service Guide 1–21

Product Description

Table 1-4

Compaq Evo Notebook N600c Models

N600 P3 120 P4 30 V C 25 2

(Continued)

Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands Norway Portugal

N600 P3 120 P4 30 V C 25 O

Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands Norway Portugal

470023-411 470023-412 470023-415 470023-416 470023-419 470023-420 470023-422 470023-426 470023-427 470053-660 470023-432 470023-433

470053-561 470053-562 470053-563 470053-564 470053-565 470053-566 470053-568 470053-570 470053-571 470053-573 470053-574 470053-575

Russia Saudi Arabia Slovakia/

Slovenia Spain Sweden/Finland Switzerland

Tu r ke y United Kingdom

Russia Saudi Arabia Slovakia/

Slovenia Spain Sweden/Finland Switzerland

Tu r ke y United Kingdom

470023-436 470023-430 470023-437

470023-440 470023-441 470023-444

and 470023-447 470023-448 470023-452

470053-576 470053-572 470053-577

470053-578 470053-579 470053-580

and 470053-581 470053-582 470053-583

N600 P3 120 P4 30 V 0 25 2

European

International

N600 P3 120 P4 30 V 0 25 0

European

International

470023-460

470053-691

1–22 Maintenance and Service Guide

Table 1-4

Compaq Evo Notebook N600c Models

N600 P3 120 X4 30 V C 25 2

(Continued)

Product Description

Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America The Netherlands

470053-685 470053-686 470053-628 470053-684 470053-631 470053-640 470053-644 470053-619 470053-646 470053-649 470053-689 470053-651 470053-653 470053-655 470053-681 470053-682 470053-690 470053-683 470053-659

Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovakia/

Slovenia Spain Sweden/Finland Switzerland

Ta i wa n Tu r ke y United Kingdom United States

470053-662 470053-687

470053-664 470053-666 470053-657 470053-668

470053-670 470053-672 470053-674

and 470053-676 470053-688 470053-678 470053-680 470053-607

Maintenance and Service Guide 1–23

Product Description

Table 1-4

Compaq Evo Notebook N600c Models

N600 P3 120 X4 30 V C 25 O

(Continued)

Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America The Netherlands

N600 P3 100 X4 20 D C 25 6

Greece/Poland Hungary Portugal

470053-592 470053-594 470053-624 470053-590 470053-634 470053-643 470053-645 470053-559 470053-647 470053-648 470053-603 470053-650 470053-652 470053-654 470053-585 470053-586 470053-605 470053-587 470053-658

470029-002 470029-054 470029-056

Norway People’s

Republic

of China Portugal Russia Saudi Arabia Slovakia/

Slovenia Spain Sweden/Finland Switzerland

Ta i wa n Tu r ke y United Kingdom United States

Russia Tu r ke y

470053-661 470053-597

470053-663 470053-665 470053-656 470053-667

470053-669 470053-671 470053-673

and 470053-675 470053-600 470053-677 470053-679 470053-558

470029-058 470029-060

1–24 Maintenance and Service Guide

Table 1-4

Compaq Evo Notebook N600c Models

N600 P3 100 X4 20 D C 12 8

(Continued)

Product Description

Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands Norway Portugal

N600 P3 100 X4 20 D C 12 6

Belgium Czech Republic Denmark France Germany Israel Italy The Netherlands Norway

N600 P3 100 X4 20 D 0 25 O

European

International

470029-930 470029-936 470029-939 470029-941 470029-945 470029-951 470029-982 470029-983 470029-984 470029-986 470029-987 470029-988

470029-192 470029-195 470029-207 470029-212 470029-214 470029-217 470029-224 470029-227 470029-228

470030-001

Russia Saudi Arabia Slovakia/

Slovenia Spain Sweden/Finland Switzerland

Tu r ke y United Kingdom

Saudi Arabia Slovakia/

Slovenia Spain Sweden/Finland Switzerland

United Kingdom

470029-989 470029-985 470029-990

470029-991 470029-992 470029-993

and 470029-995 470029-996 470029-997

470029-226 470029-231

470029-232 470029-234 470029-238

and 470029-240 470029-242

N600 P3 100 X4 20 D 0 25 8

European

International

470029-998

Maintenance and Service Guide 1–25

Product Description

1.2 Features

■ The following processors are available, varying by notebook

model:

❏ The Evo Notebook N620c features an Intel Pentium-M

1.6-, 1.5-, 1.4-, or 1.3-GHz processor, with 512-KB integrated L2 cache.

❏ The Evo Notebook N610c features a Mobile Intel

Pentium 4 2.0-, 1.9-, 1.8-, 1.7-, or 1.6-GHz processor, with 512-KB integrated L2 cache.

❏ The Evo Notebook N600c features a Mobile Intel

Pentium III 1.066 GHz-M or 866-MHz-M processor, with 512-KB integrated L2 cache.

■ ATI Mobility Radeon with 64-bit video graphics,

16-MB double date rate (DDR) SDRAM, 4X AGP graphics card

■ The following memory configurations are available, varying

by notebook model:

❏ The Evo Notebook N620c and N610c feature 256-MB

high-performance Synchronous DRAM (SDRAM), expandable to 2048 MB

❏ The Evo Notebook N600c features 256- or 128-MB

high-performance Synchronous DRAM (SDRAM), expandable to 1024 MB

■ Microsoft Windows 98 SE, Windows 2000, or Windows XP

preinstalled, varying by notebook model

■ 14.1-inch, SXGA+ (1400 × 1050) or XGA (1024 × 768),

TFT display with over 16.8 million colors, varying by computer model

■ Full-size TouchPad or Dual Stick keyboard, varying by

notebook model

1–26 Maintenance and Service Guide

Product Description

■ Mini PCI 10/100 network interface card (NIC) or Mini

PCI V.90 modem plus 10/100 NIC combination card, varying by notebook model

■ Support for two Type II PC Card slots with support for both

32-bit CardBus and 16-bit PC Cards

■ External AC adapter with power cord

■ 8-cell Li ion battery pack

■ 60-, 40-, 30-, 20-, 15-, or 10-GB high-capacity hard drive

■ Connectors for:

❏ RJ-11 modem

❏ Mono microphone

❏ Stereo line-out/headphone

❏ MultiPort

❏ Universal serial bus (USB)

❏ Docking

❏ Parallel devices

❏ Serial devices

❏ Composite TV

❏ External keyboard/mouse

❏ RJ-45 network

❏ External monitor

❏ AC power

■ Stereo speakers providing Compaq Premier·Sound 16-bit

stereo sound

Maintenance and Service Guide 1–27

Product Description

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS.

1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information).

2. Remove the RTC battery (refer to Section 5.6, “Disk Cell RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.

6. Turn on the notebook.

All passwords and all CMOS settings have been cleared.

1–28 Maintenance and Service Guide

1.4 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting level of performance

■ Smart battery that provides an accurate battery power gauge

■ Battery calibration

■ Lid switch suspend/resume

■ Power/suspend button

■ Advanced Configuration and Power Management (ACP)

compliance

Product Description

Maintenance and Service Guide 1–29

Product Description

1.5 Notebook External Components

The external components on the front and right side of the Evo Notebook N620c, N610c, and N600c are shown in Figure 1-2 and described in Table 1-5.

Figure 1-2. Front and Right Side Components

Table 1-5

Front and Right Side Panel Components

Item Component Function

1 Power light On: Power is turned on.

Blinking: Notebook is in Standby. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition.

2 Battery light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

3 Drive activity light Turns on when the hard drive, CD-, or

DVD-ROM drive is accessed.

1–30 Maintenance and Service Guide

Product Description

Table 1-5

Front and Right Side Panel Components

Item Component Function

4 Media Bay light Turns on when the diskette drive in the

Media Bay or the optional external diskette drive is accessed.

5 Infrared port Links to another IrDA-compliant device for

wireless communication.

6 Volume control buttons Adjust the volume of the stereo speakers.

(Continued)

7 Stereo line-out/

headphone jack

8 Mono microphone jack Connects a mono microphone, disabling the

9 Display release latch Opens the notebook.

10 Security cable slot Attaches an optional security cable to the

11 Media Bay Accepts a diskette drive, CD- or DVD-ROM

12 RJ-11 jack (internal

modem models only)

Connects stereo speakers, headphones, headset, or television audio.

built-in microphone.

notebook.

drive, or secondary battery pack.

Connects the modem cable to an internal modem. A modem cable is included with internal modem models.

Maintenance and Service Guide 1–31

Product Description

The Evo Notebook N620c, N610c, and N600c right side and rear panel components are shown in Figure 1-3 and described in Table 1-6.

Figure 1-3. Right Side and Rear Panel Components— Evo Notebook N610c

Table 1-6

Right Side and Rear Panel Components

Item Component Function

1 DC power jack Connects any one of the following:

■ AC adapter

■ Optional automobile power

adapter/charger

■ Optional aircraft power adapter

2 Keyboard/mouse

connector

1–32 Maintenance and Service Guide

Connects an external keyboard or PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter.

Table 1-6

Right Side and Rear Panel Components

Item Component Function

3 Parallel connector Connects a parallel device.

4 USB connectors (2) Connect USB devices.

(Continued)

Product Description

5RJ-45 jack

(network models only)

6 Serial connector Connects a serial device.

7 External monitor

connector

8 S-Video connector Connects a television, VCR, camcorder, or

9 Vent Allows airflow to cool internal components.

10 Hard drive Supports the removable primary hard drive.

11 PC Card slots Support a 32-bit (CardBus) or 16-bit

12 PC Card eject buttons Eject a PC Card from a PC Card slot.

Connects the network cable. A network cable is not included with the notebook.

Connects an external monitor or overhead projector.

overhead projector.

To prevent damage, the notebook

shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area.

PC Card.

Maintenance and Service Guide 1–33

Product Description

The Evo Notebook N600c right side and rear panel components are shown in Figure 1-4 and described in Table 1-7.

Figure 1-4. Right Side and Rear Panel Components— Evo Notebook N600c

Right Side and Rear Panel Components

Table 1-7

Item Component Function

1 MultiPort Connects wireless communication devices,

such as an optional Bluetooth or 802.11b MultiPort module, and other options.

2 DC power jack Connects any one of the following:

■ AC adapter

■ Optional automobile power

adapter/charger

■ Optional aircraft power adapter

1–34 Maintenance and Service Guide

Table 1-7

Right Side and Rear Panel Components

Item Component Function

Product Description

(Continued)

3 Keyboard/mouse

connector

4 Parallel connector Connects a parallel device.

5 Docking connector Connects the computer to the optional

6 Serial connector Connects a serial device.

7 External monitor

connector

8 S-Video connector Connects a television, VCR, camcorder, or

9RJ-45 jack (network

models only)

10 USB connectors (2) Connect USB devices.

11 Vent Allows airflow to cool internal components.

Connects an external keyboard or PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter.

expansion base, convenience base, or port replicator.

Connects an external monitor or overhead projector.

overhead projector.

Connects the network cable. A network cable is not included with the computer.

To prevent damage, the notebook

shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area.

12 Hard drive Supports the removable primary hard drive.

13 PC Card slots Support 32-bit (CardBus) or 16-bit PC

Cards.

14 PC Card eject buttons Eject PC Cards from the PC Card slots.

Maintenance and Service Guide 1–35

Product Description

The keyboard components of the Evo Notebook N620c, N610c, and N600c are shown in Figure 1-5 and described in Table 1-8.

Figure 1-5. Keyboard Components

Table 1-8

Keyboard Components

Item Component Function

1 F1 through F12

function keys

2 Embedded numeric

keypad

3 Cursor control keys Move the cursor around the screen.

4 Windows

application key

5 Windows logo key Displays the Windows Start menu.

7 Caps lock key Turns on the caps lock function.

1–36 Maintenance and Service Guide

Fn key Used with hotkeys to perform preset hotkey

Perform preset functions.

Converts keys to a numeric keypad.

Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button.

functions.

Product Description

The components on the top of the Evo Notebook N620c, N610c, and N600c are shown in Figure 1-6 and described in Table 1-9.

Figure 1-6. Top Components

Table 1-9

Top Components

Item Component Function

1 Num lock light On: Num lock is on and the embedded

numeric keypad is enabled.

2 Scroll lock light On: Scroll is on.

Maintenance and Service Guide 1–37

Product Description

Table 1-9

Top Components

Item Component Function

3 Caps lock light On: Caps lock is on.

4 Standby button Turns on the notebook if it is off.

Initiates and exits Standby. When pressed with the

Hibernation.

5 Stereo speakers (2) Produce stereo sound.

6 Easy Access buttons (4) Provide quick access to the Internet. Refer

to the notebook for information about these buttons.

7 Power switch Turns on the notebook. To turn off the

notebook, use the operating system Shut Down command.

8 Pointing stick Moves the mouse cursor.

(Continued)

Hardware Guide

Fn key, initiates

that ships with the

9 Right pointing stick

button

10 TouchPad Moves the mouse cursor.

11 Right TouchPad button Functions like the right mouse button on an

12 Left TouchPad button Functions like the left mouse button on an

13 Left pointing stick button Functions like the left mouse button on an

Functions like the right mouse button on an external mouse.

external mouse.

1–38 Maintenance and Service Guide

Product Description

The Evo Notebook N620c and N610c bottom components are shown in Figure 1-7 and described in Table 1-10.

Figure 1-7. Bottom Components—Evo Notebook N620c and N610c

Table 1-10

Bottom Components

Item Component Function

1 Media Bay Accepts a diskette drive, CD- or DVD-ROM

drive, or secondary battery pack.

2 Media Bay release latch Releases the Media Bay device from the

connector.

Maintenance and Service Guide 1–39

Product Description

Table 1-10

Bottom Components

Item Component Function

3 Serial number Identifies the notebook; needed when you

call Compaq customer support.

4 Docking connector Connects the notebook to the optional

expansion base, convenience base, or port replicator.

5 Air vents (2) Allow airflow to cool internal components.

6 Fan Provides airflow to cool internal

components.

7 Hard drive Supports the removable primary hard drive.

(Continued)

8 Hard drive security

screw

9 Mini PCI compartment

cover

10 Battery release latch Releases the battery pack from the battery

11 Battery compartment Holds the battery pack.

Secures the hard drive.

Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

compartment.

1–40 Maintenance and Service Guide

Product Description

The Evo Notebook N600c bottom components are shown in Figure 1-8 and described in Table 1-11.

Figure 1-8. Bottom Components—Evo Notebook N600c

Table 1-11

Bottom Components

Item Component Function

1 Media Bay Accepts a diskette drive, optical drive, or

secondary battery pack.

2 Media Bay release latch Releases the Media Bay device from the

connector.

3 Vent Allows airflow to cool internal components.

Maintenance and Service Guide 1–41

Product Description

Table 1-11

Bottom Components

Item Component Function

4 Fan Provides airflow to cool internal

components.

(Continued)

5 Certificate of

Authenticity label

6 Hard drive security

screw

7 Memory expansion

compartment cover

8 Docking recess latch Secures the computer to an optional

9 Battery release latch Releases the battery pack from the battery

10 Battery compartment Holds the battery pack.

11 Serial number Identifies the computer; needed when you

Contains the Product Key, which may need to be entered before using some Windows operating systems.

Secures the hard drive.

Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

expansion base, convenience base, or port replicator.

compartment.

call Compaq customer support.

1–42 Maintenance and Service Guide

1.6 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections:

■ Memory expansion board

■ Hard drive

■ Display

■ Keyboard/TouchPad or pointing stick

■ Audio

■ Intel Pentium 4 and Pentium III processors

■ Fan

■ PC Card

■ Modem or modem/NIC

Product Description

The notebook uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

CAUTION: To properly ventilate the notebook, allow at least a

7.6-cm (3-inch) clearance on the left and right sides of the notebook.

Maintenance and Service Guide 1–43

Troubleshooting

WARNING: Only authorized technicians trained by Compaq should

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities

Selecting Computer Setup or Compaq Diagnostics

The computer features two Compaq system management utilities:

■ Computer Setup—A system information and customization

utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

Maintenance and Service Guide 2–1

Troubleshooting

■ Compaq Diagnostics—A system information and diagnostic

utility that is used within your Windows operating system. Use this utility whenever possible to:

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem

in Windows 2000, Windows XP Professional, or Windows XP Home.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the computer. Press

F10 while the

F10 = ROM Based Setup message is displayed in the lower-left corner of the screen.

❏ To change the language, press F2.

❏

To view navigation information, press F1.

❏

To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the computer:

❏ Select File > Save Changes and Exit and press enter.

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

2–2 Maintenance and Service Guide

Troubleshooting

Selecting from the File Menu

Table 2-1

File Menu

Select To Do This

System Information ■ View identification information about the

computer, a docking base, and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, and system ROM.

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a

diskette.

Restore Defaults Replace configuration settings in Computer

Setup with factory default settings. (Identification information is retained.)

Ignore Changes and Exit Cancel changes entered during the current

session, then exit and restart the computer.

Save Changes and Exit Save changes entered during the current

session, then exit and restart the computer.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Setup Password Enter, change, or delete a setup password.

(The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.)

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

User or Master password.

Drive Lock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the computer.

Password Options Password options can be

selected only when a power-on password has been set.

Device Security Enable/disable:

System IDs Enter identification numbers for the computer, a

*Not applicable to SuperDisk LS-120 drives.

2–4 Maintenance and Service Guide

Enable/disable:

■ QuickLock

■ QuickLock on Standby

■ QuickBlank

To enable QuickLock on Standby or

✎

QuickBlank, you must first enable QuickLock.

■ Ports or diskette drives*

■ Diskette write*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be

✎

entered in the CD-ROM field.

docking base, and all battery packs in the system.

Troubleshooting

Selecting from the Advanced Menu

Table 2-3

Advanced Menu

Select To Do This

Language (or press F2) Change the Computer Setup language.

Boot Options Enable/disable:

■ QuickBoot, which starts the computer more

quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence

that can include most bootable devices and media in the system.

Device Options

■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard pointing

devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/disable USB legacy support for a

USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■ Set an optional external monitor or overhead

projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.)

Maintenance and Service Guide 2–5

Troubleshooting

Table 2-3

Advanced Menu

Select To Do This

(Continued)

Device Options

(continued)

■ Change the parallel port mode from

Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP).

■ Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

■ Enable/disable all settings in the SpeedStep

window. (When Disable is selected, the computer runs in Battery Optimized mode.)

■ Specify how the computer recognizes

multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.)

■ Enable/disable the reporting of the

processor serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard

drives in the system that support the test features.

* Video modes vary even within regions. However, NTSC is common in

North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

2–6 Maintenance and Service Guide

2.2 Using Compaq Diagnostics

When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens.

You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.

Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive.

Obtaining, Saving, or Printing Configuration Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select Categories, then select a category from the drop-down list.

❏ To save the information, select File > Save As.

Troubleshooting

❏ To print the information, select File > Print.

3. To close Compaq Diagnostics, select File > Exit.

Maintenance and Service Guide 2–7

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select the Test tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏ Quick Test—Runs a quick, general test on each device in

a selected category.

❏ Complete Test—Performs maximum testing on each

device in a selected category.

❏ Custom Test—Performs maximum testing on a selected

device.

◆ To run all tests for your selected device, click

Check All.

◆ To run only the tests you select, click Uncheck All,

then select the checkbox for each test you want to run.

2–8 Maintenance and Service Guide

Troubleshooting

5. Select a test mode:

❏ Interactive Mode—Provides maximum control over the

testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices.

❏ Unattended Mode—Does not display prompts. If errors

are found, they are displayed when testing is complete.

6. Click Begin Testing.

7. Select a tab to view a test report:

❏ Status tab—Summarizes the tests run, passed, and failed

during the current testing session.

❏ Log tab—Lists tests run on the system, the number of

times each test has run, the number of errors found on each test, and the total run time of each test.

❏ Error tab—Lists all errors found in the computer with

their error codes.

8. Select a tab to save the report:

❏ Log tab—Select Save.

❏ Error tab—Select Save.

9. Select a tab to print the report:

❏ Log tab—Select File > Save As, then print the file from

your folder.

Maintenance and Service Guide 2–9

Troubleshooting

2.3 Troubleshooting Flowcharts

Tabl e 2-4

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 Initial Troubleshooting

2.2 No Power, Part 1

2.3 No Power, Part 2

2.4 No Power, Part 3

2.5 No Power, Part 4

2.6 No Video, Part 1

2.7 No Video, Part 2

2.8 Nonfunctioning Docking Station

2.9 No Operating System (OS) Loading

2.10 No OS Loading From Hard Drive, Part 1

2.11 No OS Loading From Hard Drive, Part 2

2.12 No OS Loading From Hard Drive, Part 3

2.13 No OS Loading From Diskette Drive

2.14 No OS Loading From CD- or DVD-ROM Drive

2.15 No Audio, Part 1

2.16 No Audio, Part 2

2.17 Nonfunctioning Device

2.18 Nonfunctioning Keyboard

2.19 Nonfunctioning Pointing Device

2.20 No Network or Modem Connection

2–10 Maintenance and Service Guide

Flowchart 2.1 - Initial Troubleshooting

Begin

troubleshooting.

Troubleshooting

Is there power?

Beeps,

LEDs, or error

messages?

Is there video?

(no boot)

Is the OS

loading?

Is there sound?

Flowchart 2.2,

No Power, Part 1.

LED board,

connections.

Flowchart 2.6,

No Video, Part 1.

Flowchart 2.9,

No OS Loading.

Flowchart 2.15,

No Audio.

Go to

Check

speaker

Go to

All drives working?

Keyboard/

pointing device

working?

Connecting

to network

or modem?

End

Flowchart 2.17, Nonfunctioning

Flowchart 2.18, Nonfunctioning

Keyboard,

or Flowchart 2.19,

Nonfunctioning

Pointing Device.

Flowchart 2.20,

No Network or

Connection.

Go to

Device.

Go to

Modem

Maintenance and Service Guide 2–11

Troubleshooting

Flowchart 2.2 - No Power, Part 1

No power

(power LED

is off).

Remove from

docking station

(if applicable).

Power up

on battery

power?

*Reset power.

Power up

on AC

power?

*Reset power.

Power up

in docking

station?

Done

1. Reseat the power cables in the docking station and at the AC outlet.

2. Ensure that the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

in docking

station?

Power up

on battery

power?

Go to

Flowchart 2.3,

No Power,

Part 2.

Power up

on AC

power?

Go to

Flowchart 2.4,

No Power,

Part 3.

*On some models there is a separate reset

button. On some models the computer may be reset using the Standby switch and either the lid switch or the main power switch.

Go to

Flowchart 2.8,

Nonfunctioning

Docking Station.

2–12 Maintenance and Service Guide

Flowchart 2.3 - No Power, Part 2

Continued from

Flowchart 2.2,

No Power, Part 1.

Visually check for

debris in battery

socket and clean if

necessary.

Troubleshooting

Power on?

Check battery

by recharging,

moving it to

another computer,

or replacing it.

Power on?

Done

Replace

power supply

(if applicable).

Go to

Power on?

Flowchart 2.4,

No Power,

Part 3.

Done

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.4 - No Power, Part 3

Continued from

Flowchart 2.3,

No Power, Part 2.

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in computer and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

Try different

outlet.

Internal or

external AC

Internal

Flowchart 2.5,

No Power,

Done

adapter?

Go to

Part 4.

External

Replace external

AC adapter.

Power on?

Done

2–14 Maintenance and Service Guide

Flowchart 2.5 - No Power, Part 4

Continued from

Flowchart 2.4,

No Power, Part 3.

Open

computer.

Troubleshooting

Loose or

damaged

parts?

computer and

retest.

Power on?

Done

Reseat loose

components and

boards and

replace

damaged items.

Replace the following items (if applicable). Check computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*Replace these items as a set to prevent

shorting out among components.

Maintenance and Service Guide 2–15

Troubleshooting

Flowchart 2.6 - No Video, Part 1

No video.

Docking

station

Stand-alone

or docking

station?

Go to

Flowchart 2.7,

No Video, Part 2.

*To change from internal to

external display, use the hotkey combination.

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK?

Done

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and computer display (if applicable)

2. Inverter board (if applicable)

3. Display

4. System board

Try another display.

Internal and

external

video OK?

Replace

system

board.

Done

2–16 Maintenance and Service Guide

Done

Flowchart 2.7 - No Video, Part 2

Continued from

Flowchart 2.6,

No Video, Part 1.

Remove

notebook from

docking station,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

No Video, Part 1.

Check that notebook is properly

seated in docking station,

for bent pins on cable, and for

monitor connection.

Video OK?

Adjust external

monitor display.

Go to “A” in

Flowchart 2.6,

Done

Check brightness

of external

monitor.

Video OK?

Try another

external

monitor.

Internal

and external

video OK?

Go to

Flowchart 2.8,

Nonfunctioning

Docking Station.

Done

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.8 - Nonfunctioning Docking Station (if applicable)

Nonfunctioning

docking station.

Reseat power

cord in docking

station and

power outlet.

Check voltage

setting on

docking station.

Reset monitor

cable connector at

docking station.

Docking

station

operating?

Remove notebook, reseat all internal parts,

and replace any

damaged items in

docking station.

Reinstall

notebook into

docking station.

Docking

station

operating?

Done

Replace the following docking station components one at a time. Check computer operation after each replacement.

1. Power supply

2. I/O board

3. Backplane board

4. Switch box

5. Docking motor mechanism

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9 - No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in docking

station and

power outlet.

*Before beginning troubleshooting, always

check cable connections, cable ends, and drives for bent or damaged pins.

No OS loading

from hard drive,

go to Flowchart 2.10,

No OS Loading from

Hard Drive, Part 1.

No OS loading

from diskette drive,

go to Flowchart 2.13,

No OS Loading from

Diskette Drive.

No OS loading

from CD- or

DVD-ROM drive,

go to Flowchart 2.14,

No OS Loading

from CD- or

DVD-ROM Drive.

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.10 - No OS Loading from Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

Reseat

external

hard drive.

OS loading?

Boot from

CD?

Check the setup

utility for correct

booting order.

Go to Flowchart 2.11, No OS Loading

from Hard Drive,

Part 2.

Done

Boot

from

diskette?

Go to

Flowchart 2.13,

No OS

Loading from

Diskette Drive.

Boot from

hard drive?

Done

Change boot priority through the setup utility

and reboot.

Boot

from

hard drive?

Go to Flowchart 2.17, Nonfunctioning

Device.

2–20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11 - No OS Loading from Hard Drive, Part 2

Continued from Flowchart 2.10,

No OS Loading

from Hard Drive,

Part 1.

CD or

diskette in

drive?

Remove

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Done

Boot from

hard drive?

Boot

from diskette

drive?

Hard drive

accessible?

Go to

Flowchart 2.12,

No OS Loading

from Hard Drive,

Part 3.

Flowchart 2.13, No OS Loading

Done

Go to

from Diskette

Drive.

Done

Hard drive

partitioned?

Hard drive

formatted?

Computer

booted?

Go to Flowchart 2.12, No OS Loading

from Hard Drive,

Part 3.

Create partition, then format hard drive to bootable

C:\ prompt.

Format hard drive

and bring to

a bootable

C:\ prompt.

Load OS using

Restore CD

(if applicable).

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.12 - No OS Loading from Hard Drive, Part 3

Continued from Flowchart 2.11,

No OS Loading

from Hard Drive,

Part 2.

System

files on hard

drive?

Virus

on hard

drive?

Run SCANDISK

and check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Install OS

and reboot.

Clean virus.

loading from

hard drive?

Done

Diagnostics on diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–22 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13 - No OS Loading from Diskette Drive

OS not loading

from

diskette drive.

Nonsystem

disk message?

Boot

from another

device?

Diskette

drive enabled

in the setup

utility?

Reseat

diskette drive.

Go to Flowchart 2.17, Nonfunctioning

Device.

Enable drive

and cold boot

computer.

loading?

Bootable

diskette

in drive?

Check diskette

for system files.

Try different

diskette.

Nonsystem disk error?

Done

Install bootable

diskette and

reboot computer.

1. Replace diskette drive.

2. Replace system board.

Diskette

drive boot

order?

Change boot

priority using

the setup utility.

Maintenance and Service Guide 2–23

Clear CMOS.

Refer to

Section 1.3,

“Clearing a

Password,” for

instructions.

Go to Flowchart 2.17, Nonfunctioning

Device.

loading?

Done

Troubleshooting

Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive

No OS

loading from

CD- or

DVD-ROM Drive.

Boots from

CD or DVD?

Reseat

drive.

Disc

in drive?

Install

bootable disc.

Done

Boots from

CD or DVD?

Booting

from another

device?

Bootable

disc in

drive?

Try another

bootable disc.

Done

Go to Flowchart 2.17, Nonfunctioning

Device.

Install bootable

disc and

reboot

computer.

Clear CMOS.

Booting

order

correct?

Correct boot

order using

the setup utility.

2–24 Maintenance and Service Guide

Refer to

Section 1.3,

“Clearing a

Password,” for

instructions.

Go to Flowchart 2.17, Nonfunctioning

Device.

Flowchart 2.15 - No Audio, Part 1

Troubleshooting

No audio.

Notebook in docking station (if applicable)?

Go to

Flowchart 2.16,

No Audio, Part 2.

Turn up audio

internally or

externally.

Undock

Replace the following docking station components one at a time as applicable. Check after each change.

1. Reseat docking station audio cable.

2. Replace audio cable.

3. Replace speaker.

4. Replace docking station audio board.

5. Replace backplane board.

6. Replace I/O board.

Go to Flowchart 2.17, Nonfunctioning

Device.

Audio?

Done

Internal

audio?

Go to

Flowchart 2.16,

No Audio, Part 2.

Audio?

Done

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.16 - No Audio, Part 2

Continued from Flowchart 2.15,

No Audio, Part 1.

Audio driver in OS configured?

Reload

audio drivers.

Correct

drivers for

application?

Load drivers and set configuration

in OS.

Connect to

external

speaker.

Replace audio

board and

Audio?

speaker

connections in

notebook

(if applicable).

1. Replace internal speakers.

2. Replace audioboard(if applicable).

3. Replace system board.

Audio? Done

2–26 Maintenance and Service Guide

Flowchart 2.17 - Nonfunctioning Device

Nonfunctioning

device.

Reseat device.

Unplug the nonfunctioning device

from the notebook and inspect cables

and plugs for bent or broken pins or

Clear

CMOS.

other damage.

Any physical

device detected?

Troubleshooting

Fix or

replace

broken item.

Reattach device.

Close notebook,

plug in power,

and reboot.

Device

boots

properly?

Done

Maintenance and Service Guide 2–27

Possible bad

hard drive.

Replace drive.

Possible bad NIC.

Replace card. If

integrated NIC, replace system

board.

Possible bad diskette drive. Replace drive.

Go to

Flowchart 2.9,

No OS Loading.

Device

boots

properly?

Done

Troubleshooting

Flowchart 2.18 - Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect notebook

to good external

keyboard.

External

device

works?

Reseat internal

keyboard

connector

(if applicable).

Replace

system

board.

OK?

Replace internal

keyboard or

cable.

Done Done

OK?

Replace

system

board.

2–28 Maintenance and Service Guide

Troubleshooting

Flowchart 2.19 - Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect notebook

to good external

pointing device.

External

device

works?

Replace

system

board.

Reseat internal pointing device

connector

(if applicable).

OK?

Replace internal

pointing device

or cable.

Done Done

OK?

Replace

system

board.

Maintenance and Service Guide 2–29

Troubleshooting

Flowchart 2.20 - No Network or Modem Connection

No network

or modem

connection.

Network

or modem jack

active?

Digital

line?

NIC/modem

configured

in OS?

Disconnect all

power from

the notebook

and open.

Reseat

NIC/modem

(if applicable).

Replace jack or

to nondigital

drivers and

reconfigure.

have jack

activated.

Connect

line.

Reload

NIC/modem

(if applicable).

OK?

Replace

OK?

Done

Replace

system

board.

2–30 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1).

Figure 3-1. Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Notebook System Major Components

Figure 3-2. Notebook System Major Components

3–2 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Notebook System Major Components

Spare Part

Item Description

1 Displays

For use with Evo Notebook N620c models only

14.1-inch, SXGA+, CTFT 319733-001

For use with Evo Notebook N610c models only:

14.1-inch, SXGA+, CTFT

14.1-inch, XGA, CTFT

For use with Evo Notebook N600c models only:

14.1-inch, SXGA+, CTFT

14.1-inch, XGA, CTFT

2 Switch cover 241438-001

3 Keyboard with pointing stick (for use with

Dual Stick models)

Number

291261-001 291262-001

241433-001 241434-001

Arabic Bosnia-

Herzegovina/ Croatia/ Slovenia/

Yugoslavia Brazilian Czech Danish European French French

Canadian German Greek Hebrew Hungarian

241427-171 241427-B41

241427-201 241427-221 241427-081 241427-021 241427-051 241427-121

241427-041 241427-151 241427-BB1 241427-211

International Italian Japanese Korean Latin American

Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish/Finnish Swiss Taiwanese Tu r ki s h U.K. English U.S. English

241427-002 241427-061 241427-291 241427-AD1 241427-161

241427-091 241427-131 241427-251 241427-231 241427-071 241427-101 241427-111 241427-AB1 241427-141 241427-031 241427-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Notebook System Major Components (continued)

3–4 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Notebook System Major Components

Item Description

3 Keyboard without pointing stick (for use with

TouchPad models)

(Continued)

Spare Part Number

Arabic Bosnia-

Herzegovina/ Croatia/ Slovenia/

Yugoslavia Brazilian Czech Danish European French French

Canadian German Greek Hebrew Hungarian

241428-171 241428-B41

241428-201 241428-181 241428-221 241428-021 241428-051 241428-121

241428-041 241428-151 241428-BB1 241428-211

International Italian Japanese Korean Latin American

Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish/Finnish Swiss Taiwanese Tu r ki s h U.K. English U.S. English

241428-002 241428-061 241428-291 241428-AD1 241428-161

241428-091 241428-131 241428-251 241428-231 241428-071 241428-101 241428-111 241428-AB1 241428-141 241428-031 241428-001

Maintenance and Service Guide 3–5

Illustrated Parts Catalog

Notebook System Major Components (continued)

3–6 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Notebook System Major Components

Item Description

Miscellaneous Plastics Kit 241439-001

(Continued)

Spare Part Number

4b 4c 4d 4e 4f

5 TouchPad components

Memory expansion compartment cover (on Evo Notebook N620c and

N610c models) Mini PCI compartment cover (on Evo Notebook N600c models) Processor bracket Modem cable Hard drive bezel Disk cell RTC battery Mini PCI compartment cover (on Evo Notebook N620c and

N610c models) Memory expansion compartment cover (on Evo Notebook

N600c models) Not illustrated:

MultiPort module cover

Notebook feet

PC Card slot space savers

RJ-11 cover

For use with Evo Notebook N620c models only:

TouchButton with pointing stick buttons

(for use with Dual Stick models)

For use with Evo Notebook N610c models only:

TouchPad (for use with TouchPad models) TouchButton with pointing stick buttons

(for use with Dual Stick models)

For use with Evo Notebook N600c models only:

TouchPad (for use with TouchPad models) TouchButton with pointing stick buttons

(for use with Dual Stick models)

319772-001

253658-001 252434-001

135227-001 159530-001

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Notebook System Major Components (continued)

3–8 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Notebook System Major Components

Item Description

6 Memory expansion boards

266 MHz, 2DM (for Evo Notebook N620c

models only) 1024 MB 768 MB 512 MB 384 MB 256 MB

133 MHz (for Evo Notebook N610c models only)

512 MB 256 MB 128 MB 64 MB

100 MHz (for Evo Notebook N600c models only)

512 MB 256 MB 128 MB

(Continued)

Spare Part Number

301576-001 301575-001 301574-001 301572-001 301571-001

238879-001 212683-001 212682-001 212681-001

280875-001 280874-001 280873-001

7 Top covers

For use with Evo Notebook N620c and N610c

models only

For use with Evo Notebook N600c models only

8 Fans

For use with Evo Notebook N620c and N610c

models only

For use with Evo Notebook N600c models only

291264-001 241436-001

291266-001

255528-001

Maintenance and Service Guide 3–9

Illustrated Parts Catalog

Notebook System Major Components (continued)

3–10 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Notebook System Major Components

Item Description

9 System boards

(Continued)

Spare Part Number

For use with Evo Notebook N620c models only For use with Evo Notebook N610c models only For use with Evo Notebook N600c models only:

Mobile Intel Pentium III processor 1.066 GHz-M Mobile Intel Pentium III processor 866 MHz-M

10 Heat sink 303103-001

11 DC-DC converter boards

For use with Evo Notebook N620c models only For use with Evo Notebook N610c models only For use with Evo Notebook N600c models only

12 Processors

For use only with Evo Notebook N620c models

Intel Pentium-M 1.6 GHz Intel Pentium-M 1.5 GHz Intel Pentium-M 1.4 GHz Intel Pentium-M 1.3 GHz

For use only with Evo Notebook N610c models

Mobile Intel Pentium 4 2.0 GHz Mobile Intel Pentium 4 1.8 GHz Mobile Intel Pentium 4 1.7 GHz Mobile Intel Pentium 4 1.6 GHz

Intel Celeron 1.5 GHz 309420-001

319778-001 291581-001

241430-001 241432-001

319635-001 291263-001 241435-001

319777-001 319776-001 319775-001 319774-001

303282-001 291269-001 291268-001 291267-001

13 Base enclosures

For use with Evo Notebook N620c models only For use with Evo Notebook N610c models only For use with Evo Notebook N600c models only

310547-001 291265-001 241437-001

Maintenance and Service Guide 3–11

Illustrated Parts Catalog

Notebook System Major Components (continued)

3–12 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Notebook System Major Components

Item Description

14 Hard drives

For use with Evo Notebook N620c models only:

60 GB, 5400 RPM 60 GB, 4200 RPM 40 GB, 5400 RPM 40 GB, 4200 RPM

For use with Evo Notebook N610c models only:

40 GB 30 GB 20 GB

For use with Evo Notebook N600c models only:

30 GB 20 GB 15 GB 10 GB

(Continued)

Spare Part Number

309475-001 309474-001 309473-001 309472-001

265495-001 257660-001 235540-101

217096-001 235421-001 241429-001 217094-001

15 Mini PCI communications boards

Type III mini PCI combination 56-Kbps modem/NIC Type III mini PCI combination 56-Kbps modem/

3DES NIC

Type III mini PCI 56-Kbps modem

16 Battery packs (6-cell, Li ion) 232633-001

230338-001 230339-001

230337-001

and 301952-001

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

Notebook System Major Components (continued)

3–14 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Notebook System Major Components

Item Description

17 Media Bay devices

For use with all Evo Notebook N620c, N610c, and

N600c models: Diskette drive 24X Max CD-ROM drive

8X Max CD-RW drive 8X Max DVD-ROM drive DVD/CD-RW combination drive 2X Max SuperDisk LS120 drive IOmega 250-MB ZIP drive MultiBay battery pack, 6 cell MultiBay battery pack, 3.2 ah

For use with Evo Notebook N620c and N610c

models only: 16X Max CD-RW drive 24X Max DVD/CD-RW combination drive

(Continued)

Spare Part Number

135233-001 228746-001 and 228746-001 153992-001 173949-001 238878-001 201274-001 218683-001 100680-001 280876-001

274419-001 274420-001

Maintenance and Service Guide 3–15

Illustrated Parts Catalog

3.3 Miscellaneous Plastics Kit Components

Figure 3-3 Miscellaneous Plastics Kit Components

3–16 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-2

Miscellaneous Plastics Kit Components

Spare Part Number 241439-001

Item Description

1 Memory expansion compartment cover (Evo Notebook N620c and

N610c models)

Mini PCI compartment cover (Evo Notebook N600c models)

2 Mini PCI compartment cover (Evo Notebook N620c and

N610c models)

Memory expansion compartment cover (Evo Notebook N600c models)

3 PC Card slot space savers

4 Processor bracket

5 Hard drive bezel

6 MultiPort module cover

7 Disk cell RTC battery

8 Notebook feet

9 Modem cable

10 RJ-11 connector cover

11 Media Bay space saver

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

3.4 Mass Storage Devices

Figure 3-4. Mass Storage Devices

3–18 Maintenance and Service Guide

Item Description

1 Hard drives

For use with Evo Notebook N620c models only:

60 GB, 5400 RPM 60 GB, 4200 RPM 40 GB, 5400 RPM 40 GB, 4200 RPM

For use with Evo Notebook N610c models only:

40 GB 30 GB 20 GB

For use with Evo Notebook N600c models only:

30 GB 20 GB 15 GB 10 GB

Illustrated Parts Catalog

Table 3-3

Mass Storage Devices

Spare Part Number

309475-001 309474-001 309473-001 309472-001

265495-001 257660-001 235540-101

217096-001 235421-001 241429-001 217094-001

2a 2b

3 External Media Bay cradle

Diskette drive External diskette drive cable

External Media Bay USB cradle External Media Bay USB cradle cable External Media Bay cradle AC adaptor External Media Bay cradle plugs

135233-001 135232-001

218685-001 280879-001 287693-001 287694-001 287695-001

Maintenance and Service Guide 3–19

Illustrated Parts Catalog

Mass Storage Devices

3–20 Maintenance and Service Guide

(continued)

Mass Storage Devices

Item Description

4 Optical drives

For use with all Evo Notebook N620c, N610c,

and N600c models: Diskette drive 24X Max CD-ROM drive

8X Max CD-RW drive 8X Max DVD-ROM drive DVD/CD-RW combination drive 2X Max SuperDisk LS120 drive Iomega 250-MB ZIP drive MultiBay battery pack, 6 cell MultiBay battery pack, 3.2 ah

For use with Evo Notebook N620c and N610c

models only: 16X Max CD-RW drive 24X Max DVD/CD-RW combination drive

Illustrated Parts Catalog

Table 3-3

(Continued)

Spare Part Number

135233-001 228746-001 and 228746-001 153992-001 173949-001 238878-001 201274-001 218683-001 100680-001 280876-001

274419-001 274420-001

5 Iomega 250-MB ZIP drive

2X Max SuperDisk LS120 drive

218683-001 201274-001

Maintenance and Service Guide 3–21

Illustrated Parts Catalog

3.5 Miscellaneous

Tabl e 3-4

Spare Parts: Miscellaneous (not illustrated)

Spare Part

Description

AC adaptors

90-Watt AC adapter power supply 65-Watt AC adapter power supply 50-Watt AC adapter power supply

Bluetooth wireless communication MultiPort module 230336-001

Logo kit 304204-001

Modems

Number

239705-001 239704-001 120765-001

Type III mini PCI combination 56-Kbps modem/NIC Type III mini PCI combination 56-Kbps modem/3DES NIC Type III mini PCI 56-Kbps modem

Modem adapters

Czech German Hungarian Norwegian Swiss

Modem cable 234962-001

Modem cable adapters

Australian Belgian French

3–22 Maintenance and Service Guide

230338-001 230339-001 230337-001

234963-221 236432-041 234963-211 234963-091 198294-111

304398-011 304398-181 304398-051

Compaq 279362-002 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Description

1.1 Models

1.2 Features

1.3 Clearing a Password

1.4 Power Management

1.5 Notebook External Components

1.6 Design Overview

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

Selecting Computer Setup or Compaq Diagnostics

Selecting from the File Menu

Selecting from the Security Menu

Selecting from the Advanced Menu

2.2 Using Compaq Diagnostics

Obtaining, Saving, or Printing Configuration Information

Obtaining, Saving, or Printing Diagnostic Test Information

2.3 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Notebook System Major Components

3.3 Miscellaneous Plastics Kit Components

3.4 Mass Storage Devices

3.5 Miscellaneous