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conventions and Technician Notes.
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Online Maintenance and Service Guide
Compaq 2200 and 2400 Series Computers
August 1998
PREFACE
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the
Compaq 2200 and 2400 Series Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq 2200 and 2400 Series Computers
without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING: Text set off in this manner indicates that failure to
follow directions in the warning could result in bodily harm or loss
of life.
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
data.
IMPORTANT: Text set off in this manner presents clarifying information or specific
NOTE:
Text set off in this manner presents commentary, sidelights, or interesting points of
information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair
this equipment. All troubleshooting and repair procedures are detailed to
allow only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, the user should not attempt to make
repairs at the component level or to make modifications to any printed circuit
board. Improper repairs can create a safety hazard. Any indications of
component replacement or printed circuit board modifications may void any
warranty.
instructions.
Serial Number
When requesting information or ordering spare parts, the computer serial number should be provided to Compaq.
This can be found on the rear of the computer to the right of the power supply vent.
Locating Additional Information
The following documentation is available to support this product:
■ Compaq Presario documentation set
■ Introducing Windows 95 Guide
■ Service Training Guides
■ Compaq Service Advisories and Bulletins
■ Compaq QuickFind
■ Compaq Service Quick Reference Guide
■ Compaq Help Center
Maintenance and Service Guide
Compaq 2200 and 2400 Series Computers
MSG IndexProduct DescriptionRemoval & Replacement
HomeTroubleshooting
Electrostatic
discharge
REMOVAL & REPLACEMENT
Jumper & Switch
Information
Preliminary Considerations
Service
particulars
Preparation
for
disassembly
Serial
number
Serial Number
The computer serial number should be provided to Compaq whenever
requesting information or ordering spare parts. The serial number is located on
the rear of the unit, to the right of the power supply vent.
Illustrated Parts
Catalog
Specifications
Maintenance and Service Guide
Compaq 2200 and 2400 Series Computers
MSG IndexProduct DescriptionRemoval & ReplacementIllustrated Parts Catalog
A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not be affected at all and will work perfectly
throughout a normal cycle. Or it may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The table below shows the different amounts of static electricity generated by different activities .
Event
Walking across carpet35,000 V 15,000 V7,500 V
Walking across vinyl floor12,000 V5,000 V3,000 V
10%
Relative Humidity
40%55%
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tubes2,000 V700 V400 V
Removing DIPS from vinyl trays11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCBs26,000 V20,000 V7,000 V
Packing PCBs in foam-lined box21,000 V11,000 V 5,000 V
NOTE: 700 volts can degrade a product!
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following proper packaging and grounding precautions are necessary to prevent damage:
■ Protect all electrostatic parts and assemblies with conductive or approved containers
or packaging.
■ Keep electrostatic sensitive parts in their containers until they arrive at static-free
stations.
■ Place items on a grounded surface before removing them from their container.
■ Always be properly grounded when touching a sensitive component or assembly.
■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging
or conductive foam.
Use transporters and conveyors made of antistatic belts and metal roller bushings. Mechanized
equipment used for moving materials must be wired to ground and proper materials selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Return to the
top of the page.
Preventing Damage to Drives
To prevent static damage to hard drives, use the following precautions:
■ Handle drives gently, using static-guarding techniques.
Grounding Methods
The method for grounding must include a wrist strap or a foot strap at a grounded workstation. When
seated, wear a wrist strap connected to a grounded system. When standing, use footstraps and a
■ Store drives in the original shipping containers.
■ Avoid dropping drives from any height onto any surface.
■ Handle drives on surfaces that have at least one inch of shock-proof foam.
■ Always place drives PCB assembly side down on the foam.
grounded floor mat.
Static-Shielding Protection Levels
Method
Grounding Workstations
To prevent static damage at the workstation, use the following precautions:
Voltages
■ Cover the workstation with approved static-dissipative material. Provide a wrist strap
Antistatic PlasticCarbon-Loaded
Plastic
1,5007,50015,000
Metallized Laminate
connected to the work surface and properly grounded tools and equipment.
■ Use static-dissipative mats, heel straps, or air ionizers to give added protection.
■ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB
laminate. Handle them only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting and removing connectors or test
equipment.
■ Use fixtures made of static-safe materials when fixtures must directly contact
dissipative surfaces.
■ Keep work area free of nonconductive materials such as ordinary plastic assembly
aids and Styrofoam.
■ Use field service tools, such as cutters, screwdrivers, and vacuums, that are
conductive.
■ Use a portable field service kit with a static dissipative vinyl pouch that folds out of a
work mat. Also use a wrist strap and a ground cord for the work surface. Ground the
cord to the chassis of the equipment undergoing test or repair.
Grounding Equipment
Use the following equipment to prevent static electricity damage to the equipment:
Wrist Straps are flexible straps with a minimum of 1 megohm ±10% resistance to the ground cords. To
provide proper ground, a strap must be worn snug against the skin. On grounded mats without bananaplug connectors, connect a wrist strap with alligator clips.
Heelstraps/Toestraps/Bootstraps can be used at standing workstations and are compatible with most
types of boots and shoes. On conductive floors or dissipative floor mats, use them on both feet with a
minimum of 1 megohm resistance between operator and ground. To be effective, the conductive strips
must be worn in contact with the skin.
Recommended Materials and Equipment
Other materials and equipment that are recommended for use in preventing static electricity include:
■ Antistatic tape
■ Antistatic smocks, aprons, or sleeve protectors
■ Conductive bins, and other assembly or soldering aids
■ Conductive foam
■ Conductive tabletop workstations with ground cord of 1 megohm of resistance
■ Static dissipative table or floor mats with hard tie to ground
Listed below are some details that should be kept in mind during the disassembly and reassembly of the
computer.
Tool Requirements
■ Phillips screwdriver
■ Needle-nose pliers
■ Flat-bladed screwdriver
■ Compaq Utilities software
Screws
The screws used in these products are not interchangeable. If an incorrect screw is used during the
reassembly process, it could cause damage to the unit. Compaq strongly recommends that all screws
removed during the disassembly process be kept with the part that was removed, then returned to their
proper locations.
IMPORTANT: As each subassembly is removed from the computer, it should
be placed away from the work area to prevent damage.
Cables and connectors
Most cables used throughout the unit are ribbon cables. These must be handled with extreme care to
avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal
from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending,
twisting, or tearing the cables, and ensure that they are placed in such a way that they cannot be caught
or snagged by parts being removed or replaced.
l
CAUTION: When servicing these computers, ensure that cables
are placed in their proper location during the reassembly process.
Improper cable placement can cause severe damage to the unit.
Ribbon Cable Positions
● CD drive
● Diskette drive
● Hard drive
Maintenance and Service Guide
Compaq 2200 and 2400 Series Computers
MSG IndexProduct DescriptionRemoval & ReplacementIllustrated Parts Catalog
● The auto-detect feature on the computer permits it to operate from any
line voltage between 120 and 240 volts AC.
● The power cord set (flexible cord and wall plug) received with the
computer meets the requirements for use in the country where the
computer was purchased.
● Power cord sets for use in other countries must meet the requirements
of the country where you use the computer. For more information on
power cord set requirements, contact your Compaq authorized dealer,
reseller, or service provider.
Removal &
Replacement
Jumper & Switch
Information
Illustrated Parts
Catalog
Specifications
l
General Requirements
The requirements listed below are applicable to all countries:
1
The length of the power cord set must be at least
6.00 feet (1.8 m) and a maximum of 9.75 feet (3.0
m).
2
All power cord sets must be approved by an
acceptable accredited agency responsible for
evaluation in the country where the power cord set
will be used.
3
The power cord set must have a minimum current
capacity of 10A and a nominal voltage rating of 125
or 250 volts AC, as required by each country's power
system.
4
The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard
Sheet C13 connector, for mating with appliance inlet
on the Switch Box.
Country-Specific Requirements
CountryAccredited Agency
AustraliaEANSW*ItalyIMQ*
CountryAccredited
Agency
AustriaOVE*JapanJIS***
BelgiumCEBC*NorwayNEMKO*
CanadaCSA**SwedenSEMKO*
DenmarkDEMKO*SwitzerlandSEV*
FinlandSETI*United
Kingdom
BSI*
FranceUTE*United StatesUL**
GermanyVDE*
* The flexible cord must be <HAR> Type HO3VV-F, 3conductor, 1.0 mm2 conductor size. Power cord set fittings
(appliance coupler and wall plug) must bear the certification
mark of the agency responsible for evaluation in the country
where it will be used.
** The flexible cord must be Type SJT-2 or equivalent, No. 18
AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 615P (15A, 250V) configuration.
*** The appliance coupler, flexible cord, and wall plug must
bear a "T" mark and registration number in accordance with
the Japanese Dentori Law. Flexible cord must be Type VCT or
VCTF, 3-conductor, 0.75mm2 conductor size. The wall plug
must be a two-pole type with a Japanese Industrial Standard
C8303 (15A, 125V) configuration.
Maintenance and Service Guide
Compaq 2200 and 2400 Series Computers
MSG IndexProduct DescriptionRemoval & Replacement
Jumper & Switch
HomeTroubleshooting
Information
Illustrated Parts
Catalog
Specifications
REMOVAL & REPLACEMENT PROCEDURES - INDEX PAGE
This section provides general service information for Compaq 2200 and 2400 Series
Computers.
Adherence to the procedures and precautions described in this section is essential
for safe and proper service.
Preliminary considerations
electrostatic discharge
service particulars
preparation for disassembly
serial number
Hood
Button / headphone board
Riser card (backplane)
Power supply
Mass storage devices
drive cage
CD drive
diskette drive
hard drive
expansion bay cover
Front bezel
Internal speakers (ES models)
Fax-modem
NIC card (Network Interface Connector
card)
System board components
battery
memory module
processor
I/O panel
system board
Maintenance and Service Guide
Compaq 2200 and 2400 Series Computers
MSG IndexProduct DescriptionRemoval & Replacement
Jumper & Switch
HomeTroubleshooting
Information
DISASSEMBLY
SEQUENCE
REMOVAL & REPLACEMENT PROCEDURES
Preliminary Considerations - Index Page
Preliminary
considerations
For maximum safety and efficiency, please read and understand these sections
Hood
Button board
Front bezel
before attempting to repair or replace any components.
Electrostatic discharge
Service particulars
Illustrated Parts
Catalog
Specifications
Speakers
Fax-modem
NIC card
Riser card
Mass storage
devices
Power supply
System board
components
Preparation for disassembly
Serial number
Maintenance and Service Guide
Compaq 2200 and 2400 Series Computers
MSG IndexProduct DescriptionRemoval & ReplacementIllustrated Parts Catalog