First Edition (October 1997)
Document Part Number 149036-001
Spares Part Number 298015-001
Compaq Computer Corporation
Page 2
Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL
OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE
FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS
INFORMATION IS PROVIDED “AS IS” AND COMPAQ COMPUTER
CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND
AGAINST INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication
may be photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
1997 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with the
terms of the agreement.
Compaq, Compaq Insight Manager, QuickFind, registered United States Patent and
Trademark Office.
SoftPaq is a trademark and/or service mark of Compaq Computer Corporation.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Compaq ProLiant 1600 and Pro Liant 1200 Servers
Maintenance and Service Guide
First Edition (October 1997)
Document Part Number 149036-001
Spares Part Number 298015-001
This Maintenance and Service Guide is a troubleshooting guide that can be used for
reference when servicing Compaq ProLiant 1600 and ProLiant 1200 Servers.
WARNING: To reduce the risk of personal injury from
electrical shock and hazardous ener g y levels , only
authorized service technicians should attem pt to r epair this
equipment. Improper r epairs co uld cr eate co nditio ns that
are hazardous.
IMPORTANT: T he ins t allatio n o f o ptio ns and the s er vicing of this
product shall be perform ed by individuals w ho ar e kno wledgeable
of the procedures, precautio n s , and haz ar ds as s ociated with
equipment containing hazardous energ y cir cuits .
Compaq Computer Corporation reserves the right to make changes to Compaq
ProLiant 1600 and ProLiant 1200 Servers without notice. This document contains the
following chapters:
■
Chapter 1 - Illustrated Parts Catalog
Contains Compaq ProLiant 1600 and ProLiant 1200 Servers exploded views and
spares parts list.
■
Chapter 2 - Removal and Replacement Procedures
Contains steps for removing and replacing Compaq ProLiant 1600 and ProLiant 1200
Servers spare parts.
■
Chapter 3 - Diagnostic Tools
Describes software and firmware diagnostic tools available for all Compaq
server products.
■
Chapter 4 - Connectors, Switches, and Jumpers
Provides connector, switch, and jumper information for the Compaq ProLiant 1600
and ProLiant 1200 Servers.
■
Chapter 5 - Physical and Operating Specifications
Provides the physical and operating specifications for the Compaq ProLiant 1600 and
ProLiant 1200 Servers.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
electrical shock and hazardous ener g y levels , do not exceed
the level of repair specified in these pr o cedur es . Becaus e o f
the complexity of the individual boar ds and s ubas s em blies ,
do not attempt to make repairs at the component level or to
make modifications to any pr inted w ir ing bo ar d. Improper
repairs could create conditions that ar e haz ar do us .
WARNING:
to the equipment:
If the system has multiple power supplies,
■
disconnect power fro m the system by
unplugging all power cords f ro m the power
supplies.
Do not disable the power co r d g r o unding plug.
■
The grounding plug is an im po rt ant s af ety
feature.
Plug the power cord into a g r o unded ( ear thed)
■
electrical outlet that is easily accessible at all
times.
CAUTION:
provide at least
12 inches (30.5 cm) of clearance at the f r o nt and back o f
the computer.
To reduce the risk of personal injury from
To reduce the risk of electric shock or damage
To properly ventilate your sys tem , you must
IMPORTANT:
modification of a printed w ir ing bo ar d m ay vo id any w arr anty.
Any indication of repair at the compo n ent level o r
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Major sources of additional information are as follows:
■
Integrated Management Display
■
Electronic services
■
Compaq CDs
■
Compaq Web Site (
■
Other information sources
http://www.compaq.com
Integrated Manage ment Display
The Compaq Integrated Management Display (IMD) is an integrated, 16x4 character
display mounted on the front of the server. This display provides easy-to-use, menu-driven
access to server information, including model number, LCD firmware revision, and POST
operations.
Electronic Services
Users can download drivers, patches, and Compaq service updates from the following
sources:
■
Internet: Questions can be submitted to Compaq Technical Support staff using the
electronic mail address:
using the address: FTP.COMPAQ.COM. Enter "anonymous" for the user name at
the log-in prompt and enter your full Internet electronic mail address for the
password. You can access the Compaq World Wide Web site through the Uniform
Resource Locator (URL):
■
Other online services: CompuServe, Prodigy, and America Online, can be used if
you are a member. Use the keywords below to access Compaq materials:
support@compaq.com
http://www. compaq.com.
)
. Compaq files can be accessed
❏
CompuServe - The keywords are “GO COMPAQ”.
❏
Prodigy - Choose the “Jump” navigation command, then enter the keyword
“COMPAQ”.
❏
America Online - Enter the keyword “COMPAQ”.
■
Compaq Download Facility: Call 1-281-518-1418
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Compaq offers the following CDs, which contain Compaq documentation and other
information.
Compaq Systems Reference Library CD
Compaq Systems Reference Library CD is located in the Reference Information pack and
includes the following online documents:
■
Diagnostics
■
Insight Manager documentation
■
Integration TechNotes
■
Part number lists
■
SCSI and other options guides
■
Security Management
■
Server Maintenance and Service Guides (MSGs)
■
Server reference guides
Compaq SmartStart and Support Software CD
Compaq SmartStart and Support Software CD is located in the Server Setup and
Management pack and contains:
■
System Configuration Utility software
■
ROMPaq
■
Drivers
Compaq Management CD
Compaq Management CD is located in the Server Setup and Management pack
and contains:
■
Insight Manager Utility software
■
Online Help for the Insight Manager Utility
Compaq Web Site
The latest product updates and Compaq information are available on the Internet at the
Compaq World Wide Web site. Access the site through the following address:
http://www.compaq.com
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
This chapter provides the illustrated parts breakdown and a spares parts list for the Compaq
ProLiant 1600 and ProLiant 1200 Servers. See Table 1-1 for the names of referenced spare
parts.
Mechanical Parts Exploded View
4
3
22
23
1 2
11
17
20
14
15
7
3
6
13
5
8
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Spares Parts List - Compaq ProLiant 1600 and ProLiant 1200 Servers
ItemDescriptionSpares Part #
CHASSIS
1 Chassis (ProLiant 1600 only)298011-001
2 Chassis (ProLiant 1200 only)333560-001
3 Top Cover and Left Side Access Panel 271927-001
4 Right Side Access Panel298013-001
5 Front Bezel 298012-001
6 Front Bezel Plate (Rack-Mountable model only)271924-001
7 Feet (Tower model only)333575-001
8 Hot-Plug Drive Cage, 3 x 1.6-inch250909-001
SYSTEM COMPONENTS
9 Power Supply, 280W (ProLiant 1200 only)333594-001
10 Power Supply, 325W with Bracket (ProLiant 1600 only)271916-001
11 Fan with bracket281844-001
12 4.5 V Battery Replacement160274-001
13 Power Switch and Bracket271929-001
14 Power Supply Rear Panel (ProLiant 1600 only)270265-001
15 Power Supply Rear Panel (ProLiant 1200 only)333576-001
BOARDS
16 Processor with Heatsink, 233/66, 512KB (ProLiant 1200 only)278262-001
17 Processor Board, without Processor, with Cage and Fan
(ProLiant 1200 only)
18 Processor, with Heat Sink 266/66 (ProLiant 1600 only)333561-001
19 Processor Board, without Processor (ProLiant 1600 only)149085-001
20 Processor Board, Dual SCSI, with Cage and Fan (ProLiant 1600
only)
21 Memory Expansion Board270183-001
22 System I/O Board, (PCI-P6), with cage (ProLiant 1200 only)149039-001
23 System I/O Board, (PCI-P6), with cage (ProLiant 1600 only)333570-001
24 Processor Power Module299306-001
25 Backplane Board, PCI, Dual SCSI149046-001
26 Processor Terminator Board270119-001
This chapter provides subassembly/module-level removal and replacement procedures for
the ProLiant 1600 and ProLiant 1200 Servers. After completing all necessary removal and
replacement procedures, run the Diagnostics program to verify that all components
operate properly.
To service Compaq ProLiant 1600 and ProLiant 1200 Servers, you might need
the following:
■
Torx T-15 screwdriver
■
From the Compaq SmartStart and Support Software CD:
❏
System Configuration Utility software
❏
Drive Array Advanced Diagnostics software
❏
Diagnostics software
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry.
Proper packaging and grounding techniques are necessary precautions to prevent damage.
To prevent electrostatic damage, observe the following precautions:
■
Transport products in static-safe containers such as conductive tubes, bags,
or boxes.
■
Keep electrostatic-sensitive parts in their containers until they arrive at static-free
stations.
■
Cover work stations with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■
Keep work area free of non-conductive materials such as ordinary plastic assembly
aids and foam packing.
■
Make sure you are always properly grounded when touching a static-sensitive
component or assembly.
■
Avoid touching pins, leads, or circuitry.
■
Always place drives PCB assembly side down.
■
Use conductive field service tools.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Any surface or area of the equipment
marked with these symbols indicates the presence
of a hot surface or ho t co m po nent. I f this s ur f ace
is contacted, the potential for injur y ex is ts . T o
reduce the risk of injury fro m a ho t co m po nent,
allow the surface to coo l bef o r e touching .
Any surface or area of the equipment
marked with these symbols indicates the presence
of electrical shock hazards . T he enclo s ed ar ea
contains no operator s er viceable par ts . To reduce
the risk of injury fr o m electr ical s ho ck haz ar ds , do
not open this enclosure.
WARNING: Any RJ-45 receptacle marked with
these symbols indicates a Netw ork Interface
Connection. To r educe the ris k of electrical shock,
fire, or damage to the equipment, do not plug
telephone or telecommunicatio ns co nnectors into
this receptacle.
CLASS 1 LASER PRODUCT
Preparation Procedures
Before beginning any of the removal and replacement procedures for non-hot-plug devices:
1. Turn off the server.
2. Disconnect the AC power cord from the AC outlet, then from the server.
3. Disconnect all external peripheral devices from the server.
4. For some removal and replacement procedures, you must remove the server from
the rack and place it on a sturdy table or workbench. Refer to the ProLiant 1600 andProLiant 1200 Servers Setup and Installation Guide for instructions.
WARNING: This label or equivalent is located on
the surface of your C D - R O M drive. This label
indicates that the product is classified as a C L AS S
1 LASER PRODUCT.
components on a vertical rather than ho r iz o ntal plane, yo u
must take precautions to pro vide f o r r ack s tability and s af ety.
It is important that you f o llo w thes e precautio ns to pr o vide
for rack stability and safety, and to protect both personnel
and property. Heed all cautions and warning s thr o ug ho ut
the installation instructions that came with the server.
CAUTION:
components. Be sure you are properly grounded before
beginning any installation procedur e. S ee the s ection titled
“Electro s t atic D is charge Information” in this chapter, f o r
more informatio n.
Because the rack allows you to st ack co m puter
Electrostatic discharge can damage electronic
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
that the rack is adequately stabilized before ex tending a
component outside the rack. A rack may become unstable
if more than one com po nent is ex tended f o r any r eason.
Extend only one component at a time.
WARNING:
To reduce the risk of personal injury or damage
to the equipment, be sure that:
■ The leveling jacks are extended to the floor.
■ The full weight of the r ack r est s o n the leveling jacks .
■ The stabilizers are attached to the r ack if it is a s ing le r ack
installation.
■ The racks are coupled together in multiple rack
installations.
WARNING:
To reduce the risk of electric shock or damage
to the equipment:
■ Do not disable the power co r d g r o unding plug. The
grounding plug is an impo r tant s af ety f eature.
■ Plug the power cord into a g r o unded ( ear thed) electr ical
outlet that is easily accessible at all times .
■ Install the power supply bef o r e co nnecting the po w er
cord to the power supply.
■ Unplug the power cord befo r e rem o ving the po w er
supply from the server.
■ If the system has multiple power supplies, disconnect
power from the s y s tem by unplugging all power co rds
from the power s u pplies .
CAUTION:
The Compaq ProLiant S er ver m us t alw ays be
operated with the system unit co ver o n. Pr o per co o ling will
not be achieved if the system unit co ver is rem o ved.
surfaces, allow the inter nal s y s tem components to cool
before touching.
WARNING:
to the equipment:
■ Do not disable the power co r d g r o unding plug. The
grounding plug is an impo r tant s af ety f eature.
■ Plug the power cord into a g r o unded ( ear thed) electr ical
outlet that is easily accessible at all times .
■ Disconnect power fro m the s erv er by unplug g ing the
power cord fro m either the electr ical o utlet o r the s erv er .
CAUTION:
temporary interruptions w ith a r egu lating uninterr uptible
power supply (UPS). T his device pro t ects the har dw ar e fr o m
damage caused by power sur g es and vo ltag e s pikes and
keeps the system in operatio n dur ing a po wer failure.
CAUTION:
always be operated with the sys t em unit co ver o n. Proper
cooling will not be achieved if the s y s tem unit co ver is
removed.
To reduce the risk of personal injury from hot
To reduce the risk of electric shock or damage
Protect the server from power fluctuations and
The ProLiant 1600 and ProLiant 1200 Servers
must
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Remove the top cover to service the PCI and EISA boards, system switches, signal cables,
I/O fan, Integrated Management Display (if installed), and the power switch.
WARNING:
surfaces, allow the inter nal s y s tem components to cool
before touching them.
To remove the top cover:
1. Perform the preparation procedures. See page 2-2.
2. Open the front bezel.
3. Loosen the thumbscrew attaching the top cover to the chassis ➊.
4. Slide the top cover back and out ➋.
5. Lift the top cover from the chassis.
To reduce the risk of personal injury from hot
2
1
Figure 2-4.
Reverse steps 1 through 5 to replace the top cover.
Removing the Top Cover
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Remove the right side access panel to convert from tower to rack or to replace a damaged
panel. To remove the right side access panel from the chassis:
1. Perform the preparation procedures. See page 2-2.
2. Remove the front bezel. See page 2-6.
3. Remove the feet on the base of the right side access panel. See page 2-7.
4. Remove the two T-15 screws securing the right side access panel to the front
of the chassis.
5. Pull the right side access panel back and away from the chassis.
Figure 2-5.
Reverse steps 1 through 5 to replace the right side access panel.
Compaq ProLiant 1600 and ProLiant 1200 Servers ship standard with a hot-plug drive cage
containing three 1.6-inch hot-plug drive bays. Four removable media bays contain one
third-height diskette drive and one half-height IDE CD-ROM drive. Two bays can contain a
second CD-ROM, tape drives, hard drives, or any SCSI device.
The Compaq ProLiant 1600 and ProLiant 1200 Servers support up to seven mass storage
devices. The following table and illustration describe the drive configurations.
6
6
5
5
4
4
3
3
Removable
Media
Area
Figure 2-6.
Drive
Position
0Hot-Plug Drive Bay
1Hot-Plug Drive Bay
2Hot-Plug Drive Bay
3Media Slot
4Media Slot
5CD-ROM Drive
6Diskette Drive
Server Drive Positions
Description of Drive Bays
Hot-Pluggable
Table 2-1
Configuration
012
021
Hot-Pluggable
Hard Drive
Bays
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
The system I/O board cage contains the system I/O board with PCI slots, system switches,
EISA slots, and the battery. Four slots are PCI/EISA; two are PCI only, for a total of six
slots.
To remove the system I/O board cage:
1. Perform the preparation procedures. See page 2-2.
2. Remove the top cover. See page 2-9.
3. Disconnect all cables from the system I/O board cage.
4. Remove any installed boards. Place them on a non-conductive work surface. You
will install them on the replacement system I/O board cage.
5. Remove the two security screws (if installed).
6. Push down on the cage ejector lever ➊, and pull out ➋.
7. Pull the system I/O board cage out the back of the chassis ➌.
1
2
3
Figure 2-14.
Reverse steps 1 through 7 to replace the system I/O board cage. Install any boards removed
in step 4 onto the replacement system I/O board cage.
Removing the System I/O Board Cage
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
1. Perform the preparation procedures. See page 2-2.
Any surface or area of the equipment
marked with these symbols indicates the presence
of electrical shock hazards . T he enclo s ed ar ea
contains no operator- s er viceable par ts . To reduce
the risk of injury fr o m electr ical s ho ck haz ar ds , do
not open this enclosure.
2. Remove the front bezel. See page 2-6.
3. Remove the top cover. See page 2-9.
4. Remove the single T-15 screw ➊.
5. Slide the power switch housing back ➋ and lift it out of the chassis ➌.
Figure 2-16.
2
3
1
Removing the Power Switch Housing
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
The processor cage assembly contains the processor cage, processor board, Pentium II
adapter board (ProLiant 1600 only), processor, processor power module, terminator board,
memory expansion board, and memory. See Chapter 1, “Illustrated Parts Catalog,” for the
spares parts numbers for these items.
Processor Cage
To remove the processor cage:
1. Perform the preparation procedures. See page 2-2.
2. Disconnect all cables from the processor cage assembly.
3. Remove the two security screws (if installed).
4. Push down on the processor cage ejector lever ➊, and pull out ➋.
Figure 2-18.
1
2
Pulling Out the Processor Cage Lever
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
To remove the processor power module from a Compaq ProLiant 1600 Server:
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage (see page 2-21) and open the cage door.
3. Remove the Pentium II adapter board and place it on a non-conductive work
surface. See page 2-23.
4. Pull out the clips on each end of the processor power module ➊.
5. Slide the processor power module from the Pentium II adapter board ➋.
1
2
Figure 2-24.
Reverse steps 1 through 5 to replace a processor power module in the Compaq ProL iant
1600 Server. The clips on the processor power module will snap into a locked position
automatically when the processor power module is pushed into the slot.
Removing the Processor Power Module from the Compaq ProLiant 1600
Server
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
To remove a processor power module from a Compaq ProLiant 1200 Server:
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage (see page 2-21) and open the cage door.
3. Remove the processor. See page 2-26.
4. Pull out the clips on each end of the processor power module ➊.
5. Lift the processor power module from the processor board ➋.
1
Figure 2-25.
Reverse steps 1 through 5 to replace a processor power module in the Compaq ProL iant
1200 Server. The clips on the processor power module will snap into a locked position
automatically when the processor power module is pushed into the slot.
Removing the Processor Power Module from the Compaq ProLiant 1200
Compaq ProLiant 1600 Servers ship standard with 64 megabytes of memory (two 32-MB
DIMMs) installed on the processor board. Memory is expandable to 512 megabytes.
Compaq ProLiant 1200 Servers ship standard with 32 megabytes of memory (two 16-MB
DIMMs) installed on the memory board. Memory is expandable to 512 megabytes.
Figure 2-27.
J12
J11
J10
J9
J8
J7
J6
J5
Figure 2-28.
J4
J3
J2
J1
DIMM Sockets on the Processor Board (Compaq ProLiant 1600 only)
The following guidelines MUST be followed when installing or replacing memory:
■
Use 60-ns or faster; 16-, 32-, 64-, or 128-MB; EDO 4-K refresh DIMMs.
■
DIMMs must be installed in matched pairs that are identical in size and speed.
However, each pair of DIMMs need not be of the same size. For example, two
16-MB DIMMs can be installed in sockets 1 and 2, and two 32-MB DIMMs can be
installed in sockets 3 and 4.
■
To optimize system performance, fill the DIMM sockets in the following order,
keeping in mind that some sockets may already be filled or are not included in your
model:
❏
Bank 1: DIMM sockets 1 and 2 on the processor board (ProLiant 1600 only)
❏
Bank 3: DIMM sockets 5 and 6 on the memory expansion board
❏
Bank 2: DIMM sockets 3 and 4 on the processor board (ProLiant 1600 only)
❏
Bank 4: DIMM sockets 7 and 8 on the memory expansion board
❏
Bank 5: DIMM sockets 9 and 10 on the memory expansion board
❏
Bank 6: DIMM sockets 11 and 12 on the memory expansion board
CAUTION:
Use only Compaq DIMMs. DIMMs from other
sources may adversely affect data integrity. Power-On SelfTest (POST) w ill warn of non-s upported DIMMs.
To remove a DIMM:
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage and place it on a non-conductive work surface. See page
2-21. Open the cage door.
3. Locate the appropriate DIMM socket on the processor board or the memory
expansion board. If necessary, remove the memory expansion board and place it on
a non-conductive work surface. See page 2-29.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
4. Push the levers on each end of the memory module ➊.
5. Pull the module from the board ➋.
Figure 2-29.
1
Removing a DIMM from the Processor Board (ProLiant 1600 only)
1
2
1
2
1
Figure 2-30.
Removing a DIMM from the Memory Expansion Board
Reverse steps 1 through 5 to replace the DIMM. The DIMM can be installed in only one
way. Match the notch on the module with the tab on the memory socket. Push the module
down into the socket, making sure that the module is fully inserted and properly seated.
The following tables show possible memory upgrade configurations for Compaq ProLiant
1600 and 1200 Servers.
Table 2-2
Examples of DIMM Upgrade Combinations -
Compaq ProLiant 1600
Total
Memory
64 MB2 x 32 MB
128 MB2 x 32 MB2 x 32 MB
256 MB2 x 32 MB2 x 32 MB2 x 32 MB2 x 32 MB
256 MB2 x 32 MB2 x 64 MB2 x 32 MB
256 MB2 x 32 MB2 x 16 MB2 x 32 MB2 x 16 MB2 x 16 MB2 x 16 MB
512 MB2 x 128 MB2 x 128 MB
512 MB2 x 32 MB2 x 64 MB2 x 64 MB2 x 32 MB2 x 32 MB2 x 32 MB
Bank 1Bank 2Bank 3Bank 4Bank 5Bank 6
Table 2-3
Examples of DIMM Upgrade Combinations -
Compaq ProLiant 1200
Total MemoryBank 1Bank 2Bank 3Bank 4
32 MB2 x 16 MB
64 MB2 x 16 MB2 x 16 MB
64 MB2 x 32 MB
128 MB2 x 16 MB2 x 16 MB2 x 16 MB2 x 16 MB
128 MB2 x 32 MB2 x 32 MB
128 MB2 x 64 MB
128 MB2 x 16 MB2 x 16 MB2 x 32 MB
256MB2 x 16 MB2 x 16 MB2 x 32 MB2 x 64 MB
256 MB2 x 32 MB2 x 32 MB2 x 32 MB2 x 32 MB
256 MB2 x 32 MB2 x 32 MB2 x 64 MB
256 MB2 x 64 MB2 x 64 MB
256 MB2 x 128 MB
512 MB2 x 64 MB2 x 64 MB2 x 64 MB2 x 64 MB
512 MB2 x 64 MB2 x 64 MB2 x 128 MB
512 MB2 x 128 MB2 x 128 MB
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
The Compaq SmartStart and Support Software CD contains the SmartStart program and
many of the Compaq utilities needed to maintain your system, including:
■
System Configuration Utility
■
Array Configuration Utility
■
Drive Array Advanced Diagnostics Utility
■
ROMPaq Firmware Upgrade Utilities
CAUTION: Do not select the Erase Utility when running the
SmartStart and Support So ftware CD. This w ill r esult in data
loss to the entire system.
There are several ways to access these utilities:
■
Run the Utilities on the system partition.
If the system was installed using SmartStart, the Compaq utilities are automatically
available on the system partition. The system partition could also have been created
during a manual system installation.
To run the utilities on the system partition, boot the system and press F10 when you
see the following message: “Press F10 for system partition utilities.” Then select the
utilities from the menu.
❏
System Configuration Utility is available under System Configuration menu.
❏
Array Configuration Utility is available under the System Configuration menu.
❏
Drive Array Advanced Diagnostics Utility is available under the Diagnostics
and Utilities menu.
❏
ROMPaq Firmware Upgrade Utility is available under the Diagnostics and
Utilities menu.
You can run the utilities from their individual diskettes. If you have a utility diskette
newer than the version on the SmartStart and Support Software CD, use that
diskette.
You can also create a diskette version of the utility from the SmartStart and Support
Software CD. To create diskette versions of the utilities from the CD:
1. Boot the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select Create Support Software and
select Next.
3. Select the diskette you would like to create from the list and follow the
instructions on the screen.
■
Run the Utilities from the Compaq SmartStart and Support Software CD.
Only the System Co nf ig ur atio n U tility and the Ar r ay
Configuration U tility can be ex ecuted f r o m the Compaq
SmartStart and Support So ftware CD. All other utilities can be
executed only from the system partit io n o r from diskette.
To run these utilities directly from the Compaq SmartStart and Support Software CD:
1. Boot the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select the utility you wish to run and
select Next.
❏
To execute the System Configuration Utility, select Run System
Configuration Utility.
❏
To execute the Array Configuration Utility, select Run Array
Configuration Utility.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
POST is a series of diagnostic tests that runs automatically on Compaq computers when the
system is turned on. POST checks the following assemblies to ensure that the computer
system is functioning properly:
■
Keyboard
■
Power supply
■
System board
■
Memory
■
Memory expansion boards
■
Controllers
■
Diskette drives
■
Hard drives
If POST finds an error in the system, an error condition is indicated by an audible and/or
visual message. If an error code is displayed on the screen during POST or after resetting
the system, follow the instructions in Table 3-1. The error messages and codes listed in
Table 3-1 include all codes generated by Compaq products. Your system generates only
those codes that are applicable to your configuration and options.
Table 3-1
POST Error Messages
Audible
Beeps
Error Code
A Critical Error
occurred prior
to this powerup
101-ROM Error1L,1SSystem ROM
101-I/O ROM
Error
102-System
Board Failure
L=Long
S=Short
NoneA catastrophic system
NoneOptions ROM
NoneDMA, timers, etc.Replace the system
Probable Source of
ProblemAction
error, which caused
the server to crash,
has been logged.
checksum.
checksum.
Run Diagnostics.
Replace failed
assembly as indicated.
Run Diagnostics.
Replace failed
assembly as indicated.
Run Diagnostics.
Replace failed
assembly as indicated.
board. Run the
Compaq System
Configuration Utility.
174Configuration/
Slot Mismatch
Device Not
Found
175Configuration/
Slot Mismatch
Device Foun d
176-Slot with
Not Readable
ID Yields
Valid ID
177Configuration
Not Complete
L=Long
S=Short
2SInvalid time or date in
2SConfiguration
NoneEISA or PCI expansion
NoneNonvolatile
NoneNonvolatile
NoneBoard replaced,
NoneEISA or PCI board not
NoneEISA or PCI board
NoneEISA or PCI board in
NoneIncomplete System
Continued
Beeps
Probable Source of
ProblemAction
configuration
memory.
memory incorrect.
board failure.
configuration corrupt
or jumper installed.
configuration corrupt.
configuration not
updated.
found.
added, configuration
not updated.
slot that should
contain an ISA board.
Configuration.
Run the System
Configuration Utility and
correct.
Run the System
Configuration Utility and
correct.
Check board for secure
installation. Replace
the failed board if
necessary.
Run the System
Configuration Utility and
correct.
Run the System
Configuration Utility and
correct.
Run the System
Configuration Utility and
correct.
Run the System
Configuration Utility and
correct.
212-System
Processor
Failed/Mappe
d out
213-Cache
Size Error
L=Long
S=Short
NoneRAM failure.Run Diagnostics.
NoneCache memory error.Replace the processor
NoneOption cache
NoneCache controller
NoneMemory module
1L, 1SThe speed of the
NoneSwitch not set
1SProcessor in slot x
NoneInvalid optional
Continued
Beeps
Probable Source of
ProblemAction
memory error.
failure.
installed incorrectly.
memory is too slow,
where:
xx00 = expansion
board SIMMs are too
slow, or
00yy = syste m board
SIMMs are too slow.
xx and yy have
correspon ding bit set.
properly during
installation or
upgrade.
failed.
cache size.
Replace failed
assembly as indicated.
board in the slot
indicated.
Replace the option
cache board.
Run Diagnostics.
Replace failed
assembly as indicated.
Verify placement of
memory modules.
The speed of the
memory modules must
be 60 ns. Verify the
speed of the memory
modules installed and
replace.
1703-SCSI
cable error
detected.
Internal SCSI
cable not
attached to
system board
connector.
System halted.
1704Unsupported
Virtual Mode
Disk Operation.
DOS Driver
Required.
System halted.
1705-Locked
SCSI Bus
Detected.
System halted.
1730-Fixed Disk
0 does not
support DMA
Mode.
1731-Fixed Disk
1 does not
support DMA
Mode.
1740-Fixed Disk
0 failed Set
Block Mode
command
1741-Fixed Disk
1 failed Set
Block Mode
command
L=Long
S=Short
NoneIncorrect cabling.Ensure that the
NoneSystem attempted to
NoneSCSI bus failure.Run Diagnost ics.
NoneFixed disk drive error.Run the System
NoneFixed disk drive error.Run the System
NoneFixed disk drive error.Run the System
NoneFixed disk drive error.Run the System
Continued
Beeps
Probable Source of
ProblemAction
perform a virtual
mode disk operation
without virtual mode
memory services.
integrated SCSI
controller has SCSI
termination attached.
Use fixed-disk device
driver that supports
virtual mode memory
services.
1750-Fixed Disk
0 failed
Identify
command
1751-Fixed Disk
1 failed
Identify
command
1760-Fixed Disk
0 does not
support Block
Mode
1761-Fixed Disk
1 does not
support Block
Mode
NoneFixed disk drive error.Run the System
Configuration Utility and
correct.
NoneFixed disk drive error.Run the System
Configuration Utility and
correct.
NoneFixed disk drive error.Run the System
Configuration Utility and
correct.
NoneFixed disk drive error.Run the System
Configuration Utility and
correct.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
1764-Slot x Drive Array - Capacity Expansion Process is
temporarily disabled (followed by one of the following):
Expansion will resume when Array Accelerator has been
reattached.
Expansion will resume when Array Accelerator has been
replaced.
Expansion will resume when Array Accelerator RAM
allocation i s successful.
Expansion will resume when Array Accelerator battery
reaches full charge.
Expansion will resume when automatic data recovery
has been completed.
1765-Slot x Drive Array Option ROM Appears to Conflict
With an ISA Card. ISA cards with 16-bit memory cannot
be configured in memory range C0000 to DFFFF along
with the SMART-2/E 8-bit Option ROM due to EISA bus
limitations. Please remove or reconfigure your ISA card.
1766-Slot x Drive Array requires System ROM Upgrade.
Run Systems ROMPaq Utility.
1767-Slot x Drive Array Option ROM is Not Programmed
Correctly or may Conflict with the Memory Address
Range of an ISA Card. Check the Memory Address
Configuration of installed ISA Card(s) or run Options
ROMPaq Utility to attempt SMART-2/E Option ROM
Reprogramming.
1768-Slot x
Drive Array Resuming
logical drive
expansion
process.
Continued
Audible
Beeps
L=Long
S=Short
NoneSMART-2 Controller
Probable Source of
ProblemAction
error.
Reattach or re place
Array Accelerator, wait
until the Array
Accelerator batteries
have charged, or for
Automatic Data
Recovery to complete,
as indicated.
Remove or reconfigure
conflicting ISA cards.
Disable “shared
memory” on any ISA
network cards that may
be installed.
Run the latest Systems
ROMPaq Utility to
upgrade your System
ROMs.
Remove or reconfigure
conflicting ISA cards,
especially any cards
that are not recognized
by the System
Configuration Utility. Try
reprogramming the
SMART-2/E Controller’s
ROMs using the latest
Options ROMPaq
(version 2.29 or higher).
No action required.
Appears whenever a
controller reset or
power cycle occurs
while array expansion is
in progress.
1769-Slot x
Drive Array Drive(s)
disabled due
to failure
during
expand. Select
to continue
F1
with logical
drives
disabled.
Select
accept data
loss and to reenable logical
drives.
1771-Primary
Disk Port
Address
Assignment
Conflict
1772Secondary Disk
Port Address
Assignment
Conflict
1773-Primary
Fixed Disk Port
Assignment
Conflict
F2
to
L=Long
S=Short
NoneSMART-2 Controller
NoneInternal and external
NoneAddress Assignment
NoneFixed disk drive error.Run the System
Continued
Beeps
Probable Source of
ProblemAction
error.
hard drive controllers
are both assigned to
the primary address.
Conflict. Internal and
external hard drive
controllers are both
assigned to the
secondary address.
Data has been lost
while expanding the
array, therefore the
drives have been
temporarily disabled.
Press F2 to accept the
data loss and re-en able
the logical drives.
Restore data from
backup.
1774-Slot x
Drive Array Obsolete data
found in Array
Accelerator.
Select F1 to
discard
contents of
Array
Accelerator.
Select
write contents
of Array
Accelerator to
drives.
1776-Drive
Array - SCSI
Port
Termination
Error
F2
to
NoneSMART-2 Controller
error
NoneExternal and internal
SCSI drives are both
configured to Port 1.
Data found in Array
Accelerator is older
than data found on
drives. Press F1 to
discard the older data
in the Array Accelerator
and retain the newer
data on the drives.
Reconfigure drives.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
whenever a controller
reset or power cycle
occurs while
Automatic Data
Recovery is in
progress.
failure and/or possible
loss of data.
error.
error.
circuitry error.
and/or cables.
Inspect for cooling fan
failure or open side
panel.
No action necessary.
If this message appears
and drive X has not
been replaced, this
indicates an
intermittent drive failure.
This message also
appears once
immediately following
drive replacement
whenever data must be
restored from backup.
Run Diagnostics.
Replace failed
assembly as indicated.
Run Diagnostics.
Replace failed
assembly as indicated.
Run Diagnostics.
Replace failed
assembly as indicated.
Check for loose cables.
Replace defective drive
1786-Drive Array
Recovery
Needed
The following
drive(s) need
Automatic Data
Recovery: Drive X.
Select "F1" to
continue with
recovery of data
to drive(s).
Select "F2" to
continue without
recovery of data
to drive(s).
1787-Drive Array
Operating in
Interim Recovery
Mode.
Physical drive
replacement
needed: Drive
*1788-Incorrect
Drive Replaced:
Drive X Drive(s)
were incorrectly
replaced: Drive
Select "F1" to
continue - drive
array will remain
disabled.
Select "F2" to reset
configuration - all
data will be lost.
NoneInterim Data
NoneHard drive X failed or
X
NoneDrives are not
Y
Continued
Audible
Beeps
L=Long
S=Short
Probable Source of
ProblemAction
Press F1 key to allow
Recovery
mode. Data has not
been recovered yet.
cable is loose or
defective. Following
a system restart, this
message reminds
you that drive X is
defective and fault
tolerance is being
used.
installed in their
original p ositions, so
the drives have
been disabled.
note below.
See
Automatic Data
Recovery to begin.
Data will automatically
be restored to drive
now that the drive has
been replaced or now
seems to be working.
-Or-
Press the F2 key and
the system will
continue to operate in
the Interim Data
Recovery mode.
1. Replace drive X as
2. Check loose cables.
3. Replace defective
Reinstall the drives
correctly as indicated.
Press F1 to restart the
computer with the
drive array disabled.
-Or-
Press F2 to use the
drives as configured
and lose all the data
on them.
X
soon as possibl e.
cables.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
: The 1788 error message might also be displayed inadvertently due to a bad
*NOTE
power cable connection to the drive or by noise on the data cable. If this
message was due to a bad power cable connection, but not because of an
incorrect drive replacement, repair the connection and press F2.
-OrIf this message was not due to a bad power cable connection, and no drive
replacement took place, this could indicate noise on the data cable. Check
cable for proper routing.
1789-Drive Not
Responding,
Physical Drive
Check cables
or replace
physical drive
X
.
Select "F1" to
continue drive array will
remain
disabled.
Select "F2" to
fail drive(s)
that are not
responding Interim
Recovery
Mode will be
enabled if
configured for
fault
tolerance.
1790-Disk 0
Configuration
Error
1791-Disk 1
Error
L=Long
S=Short
NoneCable or hard drive
NoneHard drive error or
NoneHard drive error or
Continued
Beeps
Probable Source of
ProblemAction
failure.
wrong drive type.
wrong drive type.
1. Check the cable
connections.
2. If cables are
connected, replace
the drive.
3. If you do not want to
replace the drives
now, press F2.
Run the System
Configuration Utility and
Diagnostics and
correct.
Run the System
Configuration Utility and
Diagnostics and
correct.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
1792-Drive
Array Reports
Valid Data
Found in Array
Accelerator.
Data will
automatically
be written to
drive array.
NoneThis indicates that
while the system was
in use, power was
interrupted while
data was in the Array
Accelerator memory.
Power was then
restored within eight
to ten days, and the
data in the Array
Accelerator was
flushed to the drive
array.
No action necessary; no
data has been lost.
Perform orderly system
shutdowns to avoid
data remaining in the
Array Accelerator.
1793-Drive
Array - Array
Accelerator
Battery
Depleted Data Lost
(Error message
1794 also
displays.)
1794-Drive
Array - Array
Accelerator
Battery
Charge Low.
Array
Accelerator is
temporarily
disabled.
Array
Accelerator
will be reenabled when
battery
reaches full
charge.
1795-Drive
Array - Array
Accelerator
Configuration
Error.
Data does not
correspond to
this drive array.
Array
Accelerator is
temporarily
disabled.
L=Long
S=Short
NoneThis indicates that
NoneThis is a warning that
NoneThis indicates that
Continued
Beeps
Probable Source of
ProblemAction
while the system was
in use, power was
interrupted while
data was in the Array
Accelerator memory.
Array Accelerator
batteries failed. Data
in Array Accelerator
has been lost.
the battery charge is
below 75%. Posted
writes are disabled.
while the system was
in use, power was
interrupted while
data was in the Array
Accelerator memory.
The data stored in the
Array Accelerator
does not correspond
to this drive array.
Power was not restored
within eight to ten days.
Perform orderly system
shutdowns to avoid
data remaining in the
Array Accelerator.
Replace the Array
Accelerator board if
batteries do not
recharge within 36
power- on hours.
Match the Array
Accelerator to the
correct drive array, or
run the System
Configuration Utility to
clear the data in the
Array Accelerator.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
1797-Drive
Array - Array
Accelerator
Read Error
Occurred.
Data in Array
Accelerator
has been lost.
Array
Accelerator is
disabled.
1798-Drive
Array - Array
Accelerator
Write Error
Occurred.
Array
Accelerator is
disabled.
1799-Drive
Array - Drive(s)
Disabled due
to Array
Accelerator
Data Loss.
Select "F1" to
continue with
logical drives
disabled.
Select "F2" to
accept data
loss and to reenable logical
drives.
Beeps only: 2
Long + 2 Short
L=Long
S=Short
NoneHard parity error while
NoneHard parity error while
NoneVolume failed due to
2L, 2SPower is cycled.
Continued
Beeps
Probable Source of
ProblemAction
reading data from
posted writes
memory.
writing data to posted
writes memory.
loss of data in postedwrites memory.
Temperature too hot.
Processor fan not
installed or spinning.
Enable Array
Accelerator.
Enable Array
Accelerator.
Press F1 to continue
with logical drives
disabled or F2 to
accept data loss and
re-enable logical drive.
Check fans.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
The error messages and codes listed in Table 3-2 include all codes generated by Compaq
products. Your system generates only those codes that are applicable to your configuration
and options.
When you select Diagnostics and Utilities from the System Configuration Utility main
menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.
Diagnostics and Utilities are located on the system partition on the hard drive and must be
accessed when a system configuration error is detected during the Power-On Self-Test
(POST). Compaq Diagnostics software is also available on the Compaq SmartStart and
Support Software CD. You can create a Diagnostics diskette from the SmartStart CD, and
run Diagnostics from diskette.
The following options are available from the Diagnostics and Utilities menu:
■
Test Computer
■
Inspect Computer
■
Upgrade Firmware
■
Remote Utilities
■
Diagnose Drive Array
Diagnostic error codes are generated when the Diagnostics software recognizes a problem.
These error codes help identify possible defective subassemblies. Tables 3-2 through 3-17
list possible error codes, a description of the error condition, and the action required to
resolve the error condition.
In each case, the Recommended Action column lists the steps necessary to correct the
problem. After completing each step, run the Diagnostics program to verify whether the
error condition has been corrected. If the error code reappears, perform the next step, then
run the Diagnostics program again. Follow this procedure until the Diagnostics program no
longer detects an error condition.
If you encounter an error condition, complete the following steps before starting problem
isolation procedures:
1. Be sure that there is proper ventilation. The computer should have approximately
12 inches (30.5 cm) clearance at the front and back of the system unit.
2. Turn off the computer and peripheral devices.
3. Disconnect any peripheral devices not required for testing. Do not disconnect the
printer if you want to test it or use it to log error messages.
4. Turn on the computer.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
5. Delete the power-on password, if set. You will know that the power-on password is
set when a key icon appears on the screen when POST completes. If this occurs, you
must enter the password to continue. To delete the password, type the current
password, a forward slash ( / ), and press the Enter key.
6. If you do not have access to the password, you must disable the power-on password
by using the Password Disable switch on the system board.
7. When required by Diagnostics, install a loopback plug (Part Number 142054-001).
8. Run the latest version of Diagnostics.
Primary Processor Test Error Codes
The 100 series of Diagnostic error codes identifies failures with processor and system
board functions. Corrective action may require replacement of system boards or processor
assemblies (either processor boards or system boards that include the processor).
Table 3-2
Primary Processor Test Error Codes
Error CodeDescriptionRecommended Action
101-xxCPU test failed.Replace the processor board and
retest.
103-xx
104-xx
105-xx
106-xx
107-xx
108-xx
109-xx
110-xx
111-xx
112-xx
113-xx
DMA page registers test failed.
Interrupt controller master test
failed.
Port 61 error.
Keyboard controller self-test failed.
CMOS RAM test failed.
CMOS interrupt test failed.
CMOS clock load data test failed.
Programmable timer load data test
failed.
Refresh detect test failed.
Speed test slow mode out of range.
Protected mode test failed.
For error codes 103-xx through
106-xx, replace the processor
board and retest.
The following steps apply to error
codes 107-xx through 109-xx.
1. Replace the battery/clock
module and rete st.
2. Replace the system board and
retest.
For error codes 110-xx through
113-xx, replace the system board
and retest.
199-xxInstalled devices test failed.1. Check the system configuration
Multiprocessor Dispatch test failed.
Interprocessor Communication test
failed.
Continued
1. Check the system configuration
and
retest.
2. Replace the processor board
and retest.
3. Replace the system board and
retest.
and retest.
2. Verify cable connections and
retest.
3. Check switch and/or jumper
settings and retest.
4. Run the Configuration utility
and retest.
5. Replace the processor board
and retest.
6. Replace the system board and
retest.
Memory Test Error Codes
The 200 series of Diagnostic error codes identifies failures with the memory subsystem.
Corrective action may require replacement of the memory expansion board, the memory
modules, or the processor assembly.
Error CodeDescriptionRecommended Action
200-xxInvalid memory configuration.Reinsert memory modules in
201-xx
202-xx
Memory machine ID test failed.
Memory system ROM checksum
failed.
Table 3-3
Memory Test Error Codes
correct location and rete st.
The following steps apply to error
check DIMM installation. Slow DIMMs
may cause data loss.
210-xxRandom pattern test failed.The following steps apply to error
215Non-functioning DC-DC converter
for
processor X.
Keyboard Test Error Codes
The 300 series of Diagnostic error codes identifies failures with keyboard and system board
functions. Corrective action may require replacement of the keyboard or the system board
assembly.
Continued
Replace DIMMs with timing
greater than
60 ns.
code
210-xx:
1. Replace the memory module
and retest.
2. Replace the processor board
and retest.
3. Replace the memory
expansion board and retest.
Replace the DC-DC converter
(processor power module).
Table 3-4
Keyboard Test Error Codes
Error CodeDescriptionRecommended Action
301-xx
302-xx
303-xx
304-xx
Keyboard short test, 8042 self-test
failed.
Keyboard long test failed.
Keyboard LED test, 8042 self-test
failed.
Keyboard typematic test failed.
The following steps apply to error
codes 301-xx through 304-xx:
1. Check the keyboard
connection. If disconnected,
turn off the computer and
connect the keyboard and
retest.
The 400 series of Diagnostic error codes identifies failures with parallel printer interface
card or system board functions. Corrective action may require replacement of the
serial/parallel interface board or the system board assembly.
Table 3-5
Parallel Print er Test Error Codes
Error CodeDescriptionRecommended Action
401-xx
402-xx
403-xx
498-xx
Printer failed or not connected.
Printer data register failed.
Printer pattern test failed.
Printer failed or not connected.
The following steps apply to error
codes 401-xx through 498-xx:
1. Connect the printer and retest.
2. Check the power to the printer
and retest.
3. Install the loopback connector
and retest.
4. Check the switch on the
Serial/Parallel Interface board
(if applicable) and retest.
5. Replace the Serial/Parallel
Interface board (if applicable)
and retest.
6. Replace the system board and
retest.
Video Display Unit Test Error Codes
The 500 series of Diagnostic error codes identifies failures with video or system board
functions. Corrective action may require replacement of the video board or the system
board assembly.
Video Display Unit Test Error Codes
Error CodeDescriptionRecommended Action
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Video controller test failed.
Video memory test failed.
Video attribute test failed.
Video character set test failed.
Video 80 x 25 mode 9 x 14 character cell
test failed.
Video 80 x 25 mode 8 x 8 character cell test
failed.
Video 40 x 25 mode test failed.
Video 320 x 200 mode color set 0 test failed.
Video 320 x 200 mode color set 1 test failed.
Video 640 x 200 mode test failed.
Video screen memory page test failed.
Video gray scale test f ailed.
Video white screen test failed.
Video noise pattern test failed.
The following steps apply to
error codes 501-xx through
516-xx:
The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or
system board functions. Corrective action may require replacement of the diskette, the
diskette drive, or the system board assembly.
699-xxDiskette drive/media ID error.The following steps apply to 699-
Diskette ID drive types test failed.
Diskette format failed.
Diskette read test failed.
Diskette write/read/compute test
failed.
Diskette random seek test failed.
Diskette ID media failed.
Diskette speed test fai led.
Diskette wrap test failed.
Diskette write protect test failed.
Diskette reset controller test failed.
Diskette change line test failed.
Pin 34 is not cut on 360 KB diskette
drive.
Diskette type error.
Diskette drive speed not within limits.
The following steps apply to error
codes 600-xx through 698-xx:
1. Replace the diskette and
retest.
2. Check and/or replace the
diskette power and signal
cables and retest.
3. Replace the diskette drive
and retest.
4. Replace the system board
and retest.
xx error codes:
1. Replace the media and
retest.
2. Run the Configuration utility
and retest.
Monochrome Video Board Test Error Codes
The 800 series of Diagnostic error codes identifies failures with monochrome video boards
or system board functions. Corrective action may require replacement of a monochrome
video board or the system board assembly.
Error CodeDescriptionRecommended Action
Table 3-8
Monochrome Video Board Test Error Codes
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface
board or system board functions. Corrective action may require replacement of the
serial/parallel interface board or the system board assembly.
Table 3-9
Serial Test Error Codes
Error CodeDescriptionRecommended Action
1101-xx
1109-xx
Serial port test failed.
Clock register test failed.
The following steps apply to error
codes 1101-xx and 1109-xx:
1. Check the switch settings on
the Serial/Parallel Interface
board (if applicable) and
retest.
2. Replace the Serial/Parallel
Interface board (if applicable)
and retest.
3. Replace the system board
and retest.
Modem Communications Test Error Codes
The 1200 series of Diagnostic error codes identifies failures with the modem. Corrective
action may require replacement of the modem.
Table 3-10
Modem Communications Test Error Codes
Error CodeDescriptionRecommended Action
1201-xx
1202-xx
1203-xx
1204-xx
1206-xx
1210-xx
Modem internal loopback test failed.
Modem time-out test failed.
Modem external termination test failed.
Modem auto originate test failed.
Dial multi-frequency tone test failed.
Modem direct connect test failed.
The following steps apply to error
codes 1201-xx through 1210-xx:
1. Refer to the modem
documentation for correct
setup procedures and retest.
2. Check the modem line and
retest.
3. Replace the modem and
retest.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
The 1700 series of Diagnostic error codes identifies failures with fixed disk drives, fixed
disk drive controller boards, fixed disk drive cabling, and system board functions.
Corrective action may require replacement of the fixed disk drive cables, fixed disk drive
controller, fixed disk, or system board assembly. If your system uses a drive array
controller, see the section for Drive Array Advanced Diagnostics (DAAD).
Fixed disk ID drive types te st failed.
Fixed disk format test failed.
Fixed disk read test failed.
Fixed disk write/read/compare test
failed.
Fixed disk random seek test failed.
Fixed disk controller test failed.
Fixed disk format bad track test
failed.
Fixed disk reset controller test failed.
Fixed disk park head test failed.
Fixed disk head select test failed.
Fixed disk conditional format test
failed.
Fixed disk ECC* test failed.
Fixed disk drive power mode test
failed.
Drive Monitoring failed.
Invalid fixed disk drive type failed.
The following steps apply to error
codes 1700-xx through 1799-xx:
1. Run the System Configuration
Utility and
verify the drive type.
2. Replace the fixed disk drive
signal and power cables and
retest.
The 1900 series of Diagnostic error codes identifies failures with tape cartridge, tape drive,
tape drive cabling, adapter board, or system board assembly. Corrective action may require
replacement of the tape cartridge, tape drive cabling, adapter board, tape drive, or system
board assembly.
Tape ID failed.
Tape servo write failed.
Tape format failed.
Tape drive sensor test failed.
Tape BOT/EOT test fa i led.
Tape read test failed.
Tape write/read/compare test failed.
The following steps apply to error
codes 1900-xx through 1906-xx:
1. Replace the tape cartridge
and retest.
2. Check and/or replace the
signal cable and rete st.
3. Check the switch settings on
the adapter board (if
applicable).
4. Replace the tape adapter
board (if applicable) and
retest.
5. Replace the tape drive and
retest.
6. Replace the system board
and retest.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
The 2400 series of Diagnostic error codes identifies failures with the video board, monitor,
or system board assembly. Corrective action may require replacement of the monitor, video
board, or system board assembly.
Video memory test failed.
Video attribute test failed.
Video character set test failed.
Video 80 x 25 mode 9 x 14 character
cell
test failed.
Video 80 x 25 mode 8 x 8 character
cell
test failed.
Video 40 x 25 mode test failed.
Video 320 x 320 mode color set 0 test
failed.
Video 320 x 320 mode color set 1 test
failed.
Video 640 x 200 mode test failed.
Video screen memory page test
failed.
Video gray scale test f ailed.
Video white screen test failed.
Video noise pattern test failed.
Lightpen text mode test failed, no
response.
ECG/VGC memory test failed.
ECG/VGC ROM checksum test failed.
ECG/VGC attribute test failed.
ECG/VGC 640 x 200 graphics mode
test failed.
ECG/VGC 640 x 350 16-color set test
failed.
ECG/VGC 640 x 350 64-color test
failed.
ECG/VGC monochrome text mode
test failed.
ECG/VGC monochrome graphics
mode test failed.
640 x 480 graphics test failure.
320 x 200 graphics (256-color mode)
test failed.
Advanced VGA Controller test failed.
132-column Advanced VGA test
failed.
Advanced VGA 256-Color test failed.
The following steps apply to error
codes 2402-xx through 2456-xx:
1. Run the System Configuration
Utility.
2. Replace the monitor and
retest.
3. Replace the Advanced VGA
board or other video board
and retest.
4. Replace the system board
and retest.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
The 6000 series of Diagnostic error codes identifies failures with
32-bit DualSpeed NetFlex-2/Token Ring Controllers. Corrective action may require
replacement of the 32-bit DualSpeed NetFlex-2/Token Ring Controller.
The 6500 series of Diagnostic error codes identifies failures with SCSI fixed disk drives,
SCSI fixed disk drive controller boards, SCSI fixed disk drive cabling, and system board
functions. Corrective action may require replacement of the fixed disk drive cables, fixed
disk drive controller, fixed disk, or system board assembly. If your system uses a drive
array controller, see the section for Drive Array Advanced Diagnostics (DAAD).
SCSI Disk ID drive types test fa iled.
SCSI Disk Unconditional Format test
failed.
SCSI Disk Read Test Failed.
SCSI Disk SA/Media test failed.
SCSI Disk Erase tape test failed.
SCSI Disk Random Read test failed.
Media load/unload test failed.
The following steps apply to error
codes 6500-xx through 6599-xx:
1. Run the System Configuration
Utility and verify the drive type.
2. Replace the SCSI disk drive
signal and power cables and
retest.
3. Replace the SCSI controller and
retest.
4. Replace the SCSI disk drive and
retest.
5. Replace the system board and
retest.
SCSI/IDE CD-ROM Drive Test Error Codes
The 6600 series of Diagnostic error codes identifies failures with the CD-ROM cabling,
CD-ROM drive, adapter board, or system board assembly. Corrective action may require
replacement of the CD-ROM cabling, CD-ROM drive, adapter board, or system
board assembly.
Table 3-16
SCSI/IDE CD-ROM Drive Test Error Codes
Error CodeDescriptionRecommended Action
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