Compaq 1600R - ProLiant - 128 MB RAM, ProLiant 1200, ProLiant 1600 Maintenance And Service Manual

Page 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
ProLiant 1600 and ProLiant 1200 Servers
Maintenance and Service Guide
First Edition (October 1997) Document Part Number 149036-001 Spares Part Number 298015-001 Compaq Computer Corporation
Page 2
Notice
The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL
OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
1997 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.
Compaq, Compaq Insight Manager, QuickFind, registered United States Patent and Trademark Office.
SoftPaq is a trademark and/or service mark of Compaq Computer Corporation. Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Compaq ProLiant 1600 and Pro Liant 1200 Servers Maintenance and Service Guide
First Edition (October 1997) Document Part Number 149036-001 Spares Part Number 298015-001
Page 3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
iii
Contents
Preface
About This Guide
Symbols........................................................................................................................viii
Technician Notes..........................................................................................................viii
Where to Go for Help.....................................................................................................ix
Integrated Management Display.............................................................................ix
Electronic Services..................................................................................................ix
Compaq CDs............................................................................................................x
Compaq Web Site....................................................................................................x
Other Information Sources......................................................................................xi
Chapter 1
Illustrated Parts Catalog
Mechanical Parts Exploded View............................................................................... 1-1
System Components Exploded View.......................................................................... 1-2
Spares Parts List.......................................................................................................... 1-3
Chapter 2
Removal and Replacement Procedures
Electrostatic Discharge Information ........................................................................... 2-1
Symbols in Equipment ................................................................................................ 2-2
Preparation Procedures ............................................................................................... 2-2
Rack Warnings..................................................................................................... 2-3
Server Warnings and Precautions ........................................................................ 2-4
Front Bezel.................................................................................................................. 2-5
Feet.............................................................................................................................. 2-6
Left Side Access Panel................................................................................................ 2-7
Top Cover ................................................................................................................... 2-8
Right Side Access Panel.............................................................................................. 2-9
Mass Storage............................................................................................................. 2-10
Hot-Plug Drive Cage.......................................................................................... 2-11
CD-ROM Drive.................................................................................................. 2-12
Diskette Drive.................................................................................................... 2-13
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 4
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
iv Contents
Removal and Replacement Procedures
Cable Diagrams......................................................................................................... 2-14
System I/O Board Cage............................................................................................. 2-16
I/O Fan ...................................................................................................................... 2-17
Power Switch.............................................................................................................2-18
Processor Cage Assembly......................................................................................... 2-20
Processor Cage................................................................................................... 2-20
Pentium II Adapter Board.................................................................................. 2-22
Terminator Board............................................................................................... 2-23
Processors .......................................................................................................... 2-24
Processor Power Module................................................................................... 2-26
Memory Expansion Board................................................................................. 2-28
Memory.............................................................................................................. 2-29
Power Supply............................................................................................................ 2-33
Backplane Board....................................................................................................... 2-34
External Replacement Battery .................................................................................. 2-35
(continued)
Chapter 3
Diagnostic Tools
Utility Access.............................................................................................................. 3-2
Power-On Self-Test (POST)....................................................................................... 3-4
Diagnostics Software................................................................................................. 3-17
Primary Processor Test Error Codes ................................................................. 3-18
Memory Test Error Codes ................................................................................. 3-19
Keyboard Test Error Codes ............................................................................... 3-20
Parallel Printer Test Error Codes....................................................................... 3-21
Video Display Unit Test Error Codes................................................................ 3-21
Diskette Drive Test Error Codes........................................................................ 3-22
Monochrome Video Board Test Error Codes.................................................... 3-22
Serial Test Error Codes...................................................................................... 3-23
Modem Communications Test Error Codes ...................................................... 3-23
Fixed Disk Drive Test Error Codes.................................................................... 3-24
Tape Drive Test Error Codes............................................................................. 3-25
Advanced VGA Board Test Error Codes........................................................... 3-26
Compaq Network Interface Cards Test Error Codes......................................... 3-27
SCSI Fixed Disk Drive Test Error Codes.......................................................... 3-28
SCSI/IDE CD-ROM Drive Test Error Codes.................................................... 3-28
Page 5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
v
Diagnostic Tools
SCSI Tape Drive Test Error Codes.................................................................... 3-29
Server Manager/R Board Test Error Codes....................................................... 3-29
Pointing Device Interface Test Error Codes...................................................... 3-30
Drive Array Advanced Diagnostics (DAAD)............................................................3-31
Integrated Management Log..................................................................................... 3-42
Multiple Ways of Viewing the Log.................................................................... 3-42
Compaq Survey Utility....................................................................................... 3-43
List of Events..................................................................................................... 3-44
Rapid Recovery Services........................................................................................... 3-46
Automatic Server Recovery-2............................................................................ 3-46
Server Health Logs............................................................................................. 3-55
Storage Fault Recovery Tracking....................................................................... 3-59
Storage Automatic Reconstruction.................................................................... 3-59
Network Interface Fault Recovery Tracking......................................................3-59
Memory Fault Recovery Tracking..................................................................... 3-59
Remote Service Features........................................................................................... 3-60
ROMPaq.................................................................................................................... 3-61
Compaq Insight Manager.......................................................................................... 3-61
Features of Compaq Insight Management......................................................... 3-61
Compaq Insight Management Software Architecture........................................ 3-62
(continued)
Chapter 4
Connectors, Switches, and Jumpers
Compaq ProLiant 1600 Processor Board.................................................................... 4-1
Components ......................................................................................................... 4-1
Rear Connectors and LEDs.................................................................................. 4-2
SW1 - Bus/Core Ratio Settings............................................................................ 4-3
Compaq ProLiant 1200 Processor Board.................................................................... 4-4
Components ......................................................................................................... 4-4
Rear Connectors and LEDs.................................................................................. 4-5
SW1 - Bus/Core Ratio Settings............................................................................ 4-6
System I/O Board........................................................................................................ 4-7
Components ......................................................................................................... 4-7
Rear Connectors................................................................................................... 4-8
SW1 - System Maintenance Switch..................................................................... 4-9
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
vi Contents
Chapter 5
Physical and Operating Specifications
System Unit................................................................................................................. 5-2
Power Supply.............................................................................................................. 5-3
Compaq ProLiant 1600........................................................................................ 5-3
Compaq ProLiant 1200........................................................................................ 5-4
Dual Inline Memory Modules (DIMMs).................................................................... 5-4
1.44-MB Diskette Drive.............................................................................................. 5-5
16X CD-ROM Drive................................................................................................... 5-6
Index
Page 7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
vii
Preface
About This Guide
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing Compaq ProLiant 1600 and ProLiant 1200 Servers.
WARNING: To reduce the risk of personal injury from electrical shock and hazardous ener g y levels , only authorized service technicians should attem pt to r epair this equipment. Improper r epairs co uld cr eate co nditio ns that are hazardous.
IMPORTANT: T he ins t allatio n o f o ptio ns and the s er vicing of this product shall be perform ed by individuals w ho ar e kno wledgeable of the procedures, precautio n s , and haz ar ds as s ociated with equipment containing hazardous energ y cir cuits .
Compaq Computer Corporation reserves the right to make changes to Compaq ProLiant 1600 and ProLiant 1200 Servers without notice. This document contains the following chapters:
Chapter 1 - Illustrated Parts Catalog
Contains Compaq ProLiant 1600 and ProLiant 1200 Servers exploded views and spares parts list.
Chapter 2 - Removal and Replacement Procedures
Contains steps for removing and replacing Compaq ProLiant 1600 and ProLiant 1200 Servers spare parts.
Chapter 3 - Diagnostic Tools
Describes software and firmware diagnostic tools available for all Compaq server products.
Chapter 4 - Connectors, Switches, and Jumpers
Provides connector, switch, and jumper information for the Compaq ProLiant 1600 and ProLiant 1200 Servers.
Chapter 5 - Physical and Operating Specifications
Provides the physical and operating specifications for the Compaq ProLiant 1600 and ProLiant 1200 Servers.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WARNING:
. . . . .
viii About This Guide
Symbols
The following text and symbols mark special information throughout this guide:
Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.
CAUTION:
follow directions co uld res ult in dam ag e to equipm ent o r lo s s of data.
IMPORTANT:
information or specific instructions.
Text set off in this manner pres ents co m m entar y, s idelig hts ,
NOTE:
or interesting points of inf o r m atio n.
Technician Notes
Text set off in this manner indicates that failure to
Text set off in this manner pres ents clar if ying
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 9
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
ix
WARNING:
electrical shock and hazardous ener g y levels , do not exceed the level of repair specified in these pr o cedur es . Becaus e o f the complexity of the individual boar ds and s ubas s em blies , do not attempt to make repairs at the component level or to make modifications to any pr inted w ir ing bo ar d. Improper repairs could create conditions that ar e haz ar do us .
WARNING:
to the equipment:
If the system has multiple power supplies,
disconnect power fro m the system by unplugging all power cords f ro m the power supplies.
Do not disable the power co r d g r o unding plug.
The grounding plug is an im po rt ant s af ety feature.
Plug the power cord into a g r o unded ( ear thed)
electrical outlet that is easily accessible at all times.
CAUTION:
provide at least 12 inches (30.5 cm) of clearance at the f r o nt and back o f the computer.
To reduce the risk of personal injury from
To reduce the risk of electric shock or damage
To properly ventilate your sys tem , you must
IMPORTANT:
modification of a printed w ir ing bo ar d m ay vo id any w arr anty.
Any indication of repair at the compo n ent level o r
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 10
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
x About This Guide
Where to Go for Help
Major sources of additional information are as follows:
Integrated Management Display
Electronic services
Compaq CDs
Compaq Web Site (
Other information sources
http://www.compaq.com
Integrated Manage ment Display
The Compaq Integrated Management Display (IMD) is an integrated, 16x4 character display mounted on the front of the server. This display provides easy-to-use, menu-driven access to server information, including model number, LCD firmware revision, and POST operations.
Electronic Services
Users can download drivers, patches, and Compaq service updates from the following sources:
Internet: Questions can be submitted to Compaq Technical Support staff using the electronic mail address: using the address: FTP.COMPAQ.COM. Enter "anonymous" for the user name at the log-in prompt and enter your full Internet electronic mail address for the password. You can access the Compaq World Wide Web site through the Uniform Resource Locator (URL):
Other online services: CompuServe, Prodigy, and America Online, can be used if you are a member. Use the keywords below to access Compaq materials:
support@compaq.com
http://www. compaq.com.
)
. Compaq files can be accessed
CompuServe - The keywords are “GO COMPAQ”.
Prodigy - Choose the “Jump” navigation command, then enter the keyword “COMPAQ”.
America Online - Enter the keyword “COMPAQ”.
Compaq Download Facility: Call 1-281-518-1418
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
xi
Compaq CDs
Compaq offers the following CDs, which contain Compaq documentation and other information.
Compaq Systems Reference Library CD
Compaq Systems Reference Library CD is located in the Reference Information pack and includes the following online documents:
Diagnostics
Insight Manager documentation
Integration TechNotes
Part number lists
SCSI and other options guides
Security Management
Server Maintenance and Service Guides (MSGs)
Server reference guides
Compaq SmartStart and Support Software CD
Compaq SmartStart and Support Software CD is located in the Server Setup and Management pack and contains:
System Configuration Utility software
ROMPaq
Drivers
Compaq Management CD
Compaq Management CD is located in the Server Setup and Management pack and contains:
Insight Manager Utility software
Online Help for the Insight Manager Utility
Compaq Web Site
The latest product updates and Compaq information are available on the Internet at the Compaq World Wide Web site. Access the site through the following address:
http://www.compaq.com
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 12
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
xii About This Guide
Other Information Sources
In addition to this guide, the following information sources are available:
User Documentation
Compaq Service Quick Reference Guide
Service Training Guides
Compaq Service Advisories and Bulletins
Compaq QuickFind
Compaq Insight Manager
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
1-1
Chapter 1
Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and a spares parts list for the Compaq ProLiant 1600 and ProLiant 1200 Servers. See Table 1-1 for the names of referenced spare parts.
Mechanical Parts Exploded View
4
3
22
23
1 2
11
17
20
14
15
7
3
6
13
5
8
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 14
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
1-2 Illustrated Parts C atalog
Figure 1-1.
Exploded View of the Compaq ProLiant 1600 and ProLiant 1200 Server Mechanical Parts
System Components Exploded View
12
22
23
1
2
10
9
29
27
1600
20
21
24
25
26
18
1200
19
30
8
17
24
16
21
28
Page 15
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
1-3
Figure 1-2.
Components
Exploded View of the Compaq ProLiant 1600 and ProLiant 1200 Server System
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
1-4 Illustrated Parts C atalog
Spares Parts List
Table 1-1
Spares Parts List - Compaq ProLiant 1600 and ProLiant 1200 Servers
Item Description Spares Part #
CHASSIS
1 Chassis (ProLiant 1600 only) 298011-001 2 Chassis (ProLiant 1200 only) 333560-001 3 Top Cover and Left Side Access Panel 271927-001 4 Right Side Access Panel 298013-001 5 Front Bezel 298012-001 6 Front Bezel Plate (Rack-Mountable model only) 271924-001 7 Feet (Tower model only) 333575-001 8 Hot-Plug Drive Cage, 3 x 1.6-inch 250909-001
SYSTEM COMPONENTS
9 Power Supply, 280W (ProLiant 1200 only) 333594-001 10 Power Supply, 325W with Bracket (ProLiant 1600 only) 271916-001 11 Fan with bracket 281844-001 12 4.5 V Battery Replacement 160274-001 13 Power Switch and Bracket 271929-001 14 Power Supply Rear Panel (ProLiant 1600 only) 270265-001 15 Power Supply Rear Panel (ProLiant 1200 only) 333576-001
BOARDS
16 Processor with Heatsink, 233/66, 512KB (ProLiant 1200 only) 278262-001 17 Processor Board, without Processor, with Cage and Fan
(ProLiant 1200 only) 18 Processor, with Heat Sink 266/66 (ProLiant 1600 only) 333561-001 19 Processor Board, without Processor (ProLiant 1600 only) 149085-001 20 Processor Board, Dual SCSI, with Cage and Fan (ProLiant 1600
only) 21 Memory Expansion Board 270183-001 22 System I/O Board, (PCI-P6), with cage (ProLiant 1200 only) 149039-001 23 System I/O Board, (PCI-P6), with cage (ProLiant 1600 only) 333570-001 24 Processor Power Module 299306-001 25 Backplane Board, PCI, Dual SCSI 149046-001 26 Processor Terminator Board 270119-001
149088-001
149089-001
Continued
Page 17
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
1-5
Spares Parts List - Co m paq Pro L ian t 1600 and ProLiant 1200 Servers
Continued
Item Description Spares Part #
27 16-MB Dual Inline Memory Module (EDO, buffered, 60-ns) 289746-001 28 32-MB Dual Inline Memory Module (EDO, buffered, 60-ns) 281857-001
29 3-Mode 1.44-MB Diskette Drive 333562-001 30 16X CD-ROM Drive 278791-001
31 Diskette Cable 271928-001 * 32 Point to Point SCSI Cable 149097-001 * 33 IDE/CD Cable 271936-001 * 34 SCSI DAT/DLT Cable 300926-001 * 35 36 Diskette/CD-ROM Power Cable 271939-001 * 37 SCSI Adapter Kit 50-to-68, Female 189638-001 *
38 39 Country Kit (ProLiant 1600 only) 333568-001 * 40 Country Kit (ProLiant 1600 Rack-Mountable model only) 333567-001 * 41 Return Kit 298017-001 * 42 Carton and Buns (International) 298017-002 * 43 Maintenance and Service Guide 298015-001 * 44 Illustrated Parts Map 298016-001 * 45 Slide Rail, 22-inch, Pair 165689-002 *
OPTIONS
46 64-MB Dual Inline Memory Module (EDO, buffered, 60-ns) 281858-001 * 47 128-MB Dual Inline Memory Module (EDO, buffered, 60-ns) 281859-001 * 48 Hot-Plug Drive Cage, 5 x 1.0-inch250911-001 * 49 Duplexed Hot-Plug Drive Cage, 4 x 1.0-inch 271932-001 * 50 Rack Conversion Kit 333574-001 * 51 Integrated Management Display 271930-001 * 52 9.1-GB Non-Hot-Pluggable Wide Ultra 1.6-inch Hard Drive199886-001 * 53 9.1-GB Hot-Pluggable Wide Ultra 1.6-inch Hard Drive 199888-001 * 54 9.1-GB Non-Hot-Pluggable Fast-SCSI-2 Hard Drive 199885-001 * 55 4.3-GB Hot-Pluggable Wide Ultra 1-inch Hard Drive 242622-001 * 56 4.3-GB Non-Hot-Pluggable Wide Ultra 1-inch Hard Drive 242606-001 * 57 4.3-GB Hot-Pluggable Fast-Wide SCSI-2 Hard Drive 199598-001 * 58 4.3-GB Non-Hot-Pluggable Fast-Wide SCSI-2 Hard Drive 199599-001 * 59 4.3-GB Hot-Pluggable Fast-SCSI-2 Hard Drive 199584-001 * 60 4.3-GB Non-Hot-Pluggable Fast-SCSI-2 Hard Drive 199585-001 *
MEMORY
MASS STORAGE DEVICES
CABLES
Parallel Cable
MISCELLANEOUS
Country Kit (ProLiant 1200 only)
271938-001 *
333569-001 *
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 18
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
1-6 Illustrated Parts C atalog
Spares Parts List - Co m paq Pro L ian t 1600 and ProLiant 1200 Servers
Continued
Item Description Spares Part #
OPTIONS
61 2.1-GB Hot-Pluggable Wide Ultra 1-inch Hard Drive 242603-001 * 62 2.1-GB Non-Hot-Pluggable Wide Ultra 1-inch Hard Drive 242604-001 * 63 2.1-GB Hot-Pluggable Fast-Wide SCSI-2 1-inch Hard Drive 199878-001 * 64 2.1-GB Hot-Pluggable Fast-Wide SCSI-2 Hard Drive 199643-001 * 65 2.1-GB Non-Hot-Pluggable Fast-Wide SCSI-2 Hard Drive 199644-001 * 66 2.1-GB Hot-Pluggable Fast-Wide SCSI-2 Hard Drive 199428-001 * 67 2.1-GB Non-Hot-Pluggable Fast-SCSI-2 Hard Drive 142272-001 * 68 1.05-GB Hot-Pluggable Fast-SCSI-2 Hard Drive 146717-001 * 69 1.05-GB Non-Hot-Pluggable Fast-SCSI-2 Hard Drive 146799-001 * 70 1-inch Drive Tray SCA Connector 242801-001 * 71 1-inch Drive Tray, Fast-Wide Connector 199880-001 * 72 1-inch Drive Tray, Fast-SCSI-2 Connector 242593-001 * 73 1.6-inch Drive Tray, Fast-SCSI-2 Connector 199656-001 *
* Not Shown
(continued)
Page 19
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-1
Chapter 2
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for the ProLiant 1600 and ProLiant 1200 Servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.
To service Compaq ProLiant 1600 and ProLiant 1200 Servers, you might need the following:
Torx T-15 screwdriver
From the Compaq SmartStart and Support Software CD:
System Configuration Utility software
Drive Array Advanced Diagnostics software
Diagnostics software
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:
Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
Cover work stations with approved static-dissipating material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment.
Keep work area free of non-conductive materials such as ordinary plastic assembly aids and foam packing.
Make sure you are always properly grounded when touching a static-sensitive component or assembly.
Avoid touching pins, leads, or circuitry.
Always place drives PCB assembly side down.
Use conductive field service tools.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 20
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WARNING:
WARNING:
. . . . .
2-2 Removal and Replacement Procedur es
Symbols in Equipme nt
Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or ho t co m po nent. I f this s ur f ace is contacted, the potential for injur y ex is ts . T o reduce the risk of injury fro m a ho t co m po nent, allow the surface to coo l bef o r e touching .
Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards . T he enclo s ed ar ea contains no operator s er viceable par ts . To reduce the risk of injury fr o m electr ical s ho ck haz ar ds , do not open this enclosure.
WARNING: Any RJ-45 receptacle marked with these symbols indicates a Netw ork Interface Connection. To r educe the ris k of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunicatio ns co nnectors into this receptacle.
CLASS 1 LASER PRODUCT
Preparation Procedures
Before beginning any of the removal and replacement procedures for non-hot-plug devices:
1. Turn off the server.
2. Disconnect the AC power cord from the AC outlet, then from the server.
3. Disconnect all external peripheral devices from the server.
4. For some removal and replacement procedures, you must remove the server from
the rack and place it on a sturdy table or workbench. Refer to the ProLiant 1600 and ProLiant 1200 Servers Setup and Installation Guide for instructions.
WARNING: This label or equivalent is located on the surface of your C D - R O M drive. This label indicates that the product is classified as a C L AS S 1 LASER PRODUCT.
Page 21
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-3
WARNING:
components on a vertical rather than ho r iz o ntal plane, yo u must take precautions to pro vide f o r r ack s tability and s af ety. It is important that you f o llo w thes e precautio ns to pr o vide for rack stability and safety, and to protect both personnel and property. Heed all cautions and warning s thr o ug ho ut the installation instructions that came with the server.
CAUTION:
components. Be sure you are properly grounded before beginning any installation procedur e. S ee the s ection titled “Electro s t atic D is charge Information” in this chapter, f o r more informatio n.
Because the rack allows you to st ack co m puter
Electrostatic discharge can damage electronic
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 22
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-4 Removal and Replacement Procedur es
Rack Warnings
WARNING:
To reduce the risk of personal injury, make sure
that the rack is adequately stabilized before ex tending a component outside the rack. A rack may become unstable if more than one com po nent is ex tended f o r any r eason. Extend only one component at a time.
WARNING:
To reduce the risk of personal injury or damage
to the equipment, be sure that:
The leveling jacks are extended to the floor.
The full weight of the r ack r est s o n the leveling jacks .
The stabilizers are attached to the r ack if it is a s ing le r ack
installation.
The racks are coupled together in multiple rack
installations.
WARNING:
To reduce the risk of electric shock or damage
to the equipment:
Do not disable the power co r d g r o unding plug. The
grounding plug is an impo r tant s af ety f eature.
Plug the power cord into a g r o unded ( ear thed) electr ical
outlet that is easily accessible at all times .
Install the power supply bef o r e co nnecting the po w er
cord to the power supply.
Unplug the power cord befo r e rem o ving the po w er
supply from the server.
If the system has multiple power supplies, disconnect
power from the s y s tem by unplugging all power co rds from the power s u pplies .
CAUTION:
The Compaq ProLiant S er ver m us t alw ays be operated with the system unit co ver o n. Pr o per co o ling will not be achieved if the system unit co ver is rem o ved.
Page 23
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-5
Server Warnings and Precautions
WARNING:
surfaces, allow the inter nal s y s tem components to cool before touching.
WARNING:
to the equipment:
Do not disable the power co r d g r o unding plug. The
grounding plug is an impo r tant s af ety f eature.
Plug the power cord into a g r o unded ( ear thed) electr ical
outlet that is easily accessible at all times .
Disconnect power fro m the s erv er by unplug g ing the
power cord fro m either the electr ical o utlet o r the s erv er .
CAUTION:
temporary interruptions w ith a r egu lating uninterr uptible power supply (UPS). T his device pro t ects the har dw ar e fr o m damage caused by power sur g es and vo ltag e s pikes and keeps the system in operatio n dur ing a po wer failure.
CAUTION:
always be operated with the sys t em unit co ver o n. Proper cooling will not be achieved if the s y s tem unit co ver is removed.
To reduce the risk of personal injury from hot
To reduce the risk of electric shock or damage
Protect the server from power fluctuations and
The ProLiant 1600 and ProLiant 1200 Servers
must
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 24
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-6 Removal and Replacement Procedur es
Front Bezel
To remove the front bezel:
1. Unlock the front bezel keylock.
2. Open the front bezel.
3. Lift up the front bezel and pull it away from the chassis.
Figure 2-1.
Reverse steps 1 through 3 to replace the front bezel.
Removing the Front Bezel
Page 25
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-7
Feet
To remove the feet from the chassis, one at a time:
1. Perform the preparation procedures. See page 2-2.
2. Remove the front bezel. See page 2-6.
3. Place the server on its left side.
4. Remove the T-15 screw from each foot ➊.
5. Pivot each foot down , and pull it off the base of the chassis ➌.
3
2
1
Figure 2-2.
Reverse steps 1 through 5 to replace the feet. Make sure each foot snaps securely in its holders.
Removing the Feet From the Chassis
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 26
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-8 Removal and Replacement Procedur es
Left Side Access Panel
Remove the top cover to service the hot-plug drive cage, CD-ROM drive, power supply, and backplane board. To remove the left side access panel:
WARNING:
surfaces, allow the inter nal s y s tem components to cool before touching them.
1. Perform the preparation procedures. See page 2-2.
2. Open the front bezel.
3. Loosen the two thumbscrews attaching the left side access panel to the front of
the chassis.
4. Slide the left side access panel back and pull it away from the chassis.
To reduce the risk of personal injury from hot
Figure 2-3.
Reverse steps 1 through 4 to replace the left side access panel.
Removing the Left Side Access Panel
Page 27
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-9
Top Cover
Remove the top cover to service the PCI and EISA boards, system switches, signal cables, I/O fan, Integrated Management Display (if installed), and the power switch.
WARNING:
surfaces, allow the inter nal s y s tem components to cool before touching them.
To remove the top cover:
1. Perform the preparation procedures. See page 2-2.
2. Open the front bezel.
3. Loosen the thumbscrew attaching the top cover to the chassis ➊.
4. Slide the top cover back and out ➋.
5. Lift the top cover from the chassis.
To reduce the risk of personal injury from hot
2
1
Figure 2-4.
Reverse steps 1 through 5 to replace the top cover.
Removing the Top Cover
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 28
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-10 Removal and Replacement Procedur es
Right Side Access Panel
Remove the right side access panel to convert from tower to rack or to replace a damaged panel. To remove the right side access panel from the chassis:
1. Perform the preparation procedures. See page 2-2.
2. Remove the front bezel. See page 2-6.
3. Remove the feet on the base of the right side access panel. See page 2-7.
4. Remove the two T-15 screws securing the right side access panel to the front
of the chassis.
5. Pull the right side access panel back and away from the chassis.
Figure 2-5.
Reverse steps 1 through 5 to replace the right side access panel.
Removing the Right Side Access Panel
Page 29
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-11
Mass Storage
Compaq ProLiant 1600 and ProLiant 1200 Servers ship standard with a hot-plug drive cage containing three 1.6-inch hot-plug drive bays. Four removable media bays contain one third-height diskette drive and one half-height IDE CD-ROM drive. Two bays can contain a second CD-ROM, tape drives, hard drives, or any SCSI device.
The Compaq ProLiant 1600 and ProLiant 1200 Servers support up to seven mass storage devices. The following table and illustration describe the drive configurations.
6
6
5
5
4
4
3
3
Removable
Media
Area
Figure 2-6.
Drive
Position
0 Hot-Plug Drive Bay 1 Hot-Plug Drive Bay 2 Hot-Plug Drive Bay 3Media Slot 4Media Slot 5 CD-ROM Drive 6 Diskette Drive
Server Drive Positions
Description of Drive Bays
Hot-Pluggable
Table 2-1
Configuration
012
021
Hot-Pluggable
Hard Drive
Bays
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 30
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-12 Removal and Replacement Procedur es
Hot-Plug Drive Cage
To remove the hot-plug drive cage:
1. Perform the preparation procedures. See page 2-2.
2. Remove the front bezel. See page 2-6.
3. Remove the left side access panel. See page 2-8.
4. Disconnect all cables from the hot-plug drive cage.
5. Remove the four T-15 screws.
6. Slide the hot-plug drive cage out the front of the chassis.
Figure 2-7.
Reverse steps 1 through 6 to replace the hot-plug drive cage.
Removing the Hot-Plug Drive Cage
CAUTION:
the hot-plug drive cag e hav e been r eseat ed pr o per ly .
Make sure that all power and signal cables to
Page 31
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-13
CD-ROM Drive
To remove the CD-ROM drive:
1. Perform the preparation procedures. See page 2-2.
2. Open the front bezel.
3. Remove the left side access panel. See page 2-8.
4. Remove the two T-15 screws and washers from the front of the drive.
5. Disconnect the CD-ROM cable.
6. Slide the CD-ROM drive out the front of the chassis.
7. Disconnect the power cable.
Figure 2-8.
Reverse steps 1 through 7 to replace the CD-ROM drive.
Removing the CD-ROM Drive
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 32
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-14 Removal and Replacement Procedur es
Diskette Drive
To remove the diskette drive:
1. Perform the preparation procedures. See page 2-2.
2. Remove the front bezel. See page 2-6.
3. Remove the top cover. See page 2-9.
4. Disconnect all cables from the diskette drive.
5. Remove the two T-15 screws and washers from the front of the drive.
6. Slide the diskette drive out the front of the chassis.
Figure 2-9.
Reverse steps 1 through 6 to replace the diskette drive.
Removing the Diskette Drive
Page 33
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-15
Cable Diagrams
Figure 2-10.
Figure 2-11.
IDE CD-ROM Drive Cable Diagram
Diskette Drive Cable Diagram
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 34
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-16 Removal and Replacement Procedur es
Figure 2-12.
Figure 2-13.
Hot-Plug Drive Cage Cable Folding and Routing Diagram (ProLiant 1600)
Hot-Plug Drive Cage Cable Folding and Routing Diagram (ProLiant 1200)
Page 35
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-17
System I/O Board Cage
The system I/O board cage contains the system I/O board with PCI slots, system switches, EISA slots, and the battery. Four slots are PCI/EISA; two are PCI only, for a total of six slots.
To remove the system I/O board cage:
1. Perform the preparation procedures. See page 2-2.
2. Remove the top cover. See page 2-9.
3. Disconnect all cables from the system I/O board cage.
4. Remove any installed boards. Place them on a non-conductive work surface. You
will install them on the replacement system I/O board cage.
5. Remove the two security screws (if installed).
6. Push down on the cage ejector lever ➊, and pull out ➋.
7. Pull the system I/O board cage out the back of the chassis ➌.
1
2
3
Figure 2-14.
Reverse steps 1 through 7 to replace the system I/O board cage. Install any boards removed in step 4 onto the replacement system I/O board cage.
Removing the System I/O Board Cage
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 36
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-18 Removal and Replacement Procedur es
I/O Fan
To remove the I/O fan:
1. Perform the preparation procedures. See page 2-2.
2. Remove the top cover. See page 2-9.
3. Loosen the single thumbscrew attaching the I/O fan to the chassis ➊.
4. Tilt the top of the I/O fan forward and away from the chassis ➋.
5. Disconnect the I/O fan cable and slide it out of the clip ➌.
6. Lift the I/O fan away from the chassis.
1
Figure 2-15.
Reverse steps 1 through 6 to replace the I/O fan.
Removing the I/O Fan
2
3
Page 37
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WARNING:
. . . . .
2-19
Power Switch
To remove the power switch and cable assembly:
1. Perform the preparation procedures. See page 2-2.
Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards . T he enclo s ed ar ea contains no operator- s er viceable par ts . To reduce the risk of injury fr o m electr ical s ho ck haz ar ds , do not open this enclosure.
2. Remove the front bezel. See page 2-6.
3. Remove the top cover. See page 2-9.
4. Remove the single T-15 screw ➊.
5. Slide the power switch housing back and lift it out of the chassis ➌.
Figure 2-16.
2
3
1
Removing the Power Switch Housing
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 38
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-20 Removal and Replacement Procedur es
6. Unwind the power supply cables and LED cables from the strain-relief casing and
disconnect them from the power switch.
Power
SCSI Activity
Figure 2-17.
Reverse steps 1 through 6 to replace the power switch and cable assembly.
Disconnecting the Power Switch Cables
Page 39
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-21
Processor Cage Assembly
The processor cage assembly contains the processor cage, processor board, Pentium II adapter board (ProLiant 1600 only), processor, processor power module, terminator board, memory expansion board, and memory. See Chapter 1, “Illustrated Parts Catalog,” for the spares parts numbers for these items.
Processor Cage
To remove the processor cage:
1. Perform the preparation procedures. See page 2-2.
2. Disconnect all cables from the processor cage assembly.
3. Remove the two security screws (if installed).
4. Push down on the processor cage ejector lever ➊, and pull out ➋.
Figure 2-18.
1
2
Pulling Out the Processor Cage Lever
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 40
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-22 Removal and Replacement Procedur es
5. Pull the processor cage out through the back of the chassis.
Figure 2-19.
Reverse steps 1 through 5 to replace the processor cage.
Removing the Processor Cage
Page 41
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-23
Pentium I I Adapter Board
The Pentium II adapter board ships standard in Compaq ProLiant 1600 only. To remove the Pentium II adapter board:
IMPORTANT:
must be installed (Com paq Pro L iant 1600 o nly) .
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage (see page 2-21) and open the cage door.
3. Lift up two levers on each end of the Pentium II adapter board.
4. Lift the Pentium II adapter board from the processor cage ➋.
If a single process or is installed, a terminato r bo ar d
1
1
2
Figure 2-20.
Reverse steps 1 through 4 to replace the Pentium II adapter board.
Removing the Pentium II Adapter Board
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 42
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-24 Removal and Replacement Procedur es
Terminator Board
IMPORTANT:
must be installed (Com paq Pro L iant 1600 o nly) .
To remove the terminator board from the Compaq ProLiant 1600:
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage (see page 2-21) and open the cage door.
3. Lift up two levers on each end of the terminator board ➊.
4. Lift the terminator board from the processor cage ➋.
If a single process or is installed, a terminato r bo ar d
1
1
2
Figure 2-21.
Reverse steps 1 through 4 to replace the terminator board.
Removing the Terminator Board
Page 43
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-25
Processors
Compaq ProLiant 1600
To remove the Compaq ProLiant 1600 processor:
IMPORTANT:
must be installed (Com paq Pro L iant 1600 o nly) .
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage (see page 2-21) and open the cage door.
3. Remove the Pentium II adapter board and place it on a non-conductive work
surface. See page 2-23.
4. Push in the latches on each side of the processor until you hear two clicks ➊. This
locks the tabs in the open position.
5. Slide the processor from the Pentium II adapter board ➋.
If a single process or is installed, a terminato r bo ar d
Figure 2-22.
Reverse steps 1 through 5 to replace the Compaq ProLiant 1600 processor.
Removing the Processor from the Compaq ProLiant 1600 Server
1
2
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
1
Page 44
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-26 Removal and Replacement Procedur es
Compaq ProLiant 1200
To remove the Compaq ProLiant 1200 processor:
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage (see page 2-21) and open the cage door.
3. Push in the latches on each side of the processor until you hear two clicks ➊. This
locks the tabs in the open position.
4. Lift the processor from the processor board ➋.
1
1
1
Figure 2-23.
Reverse steps 1 through 4 to replace the Compaq ProLiant 1200 processor.
Removing the Processor from the Compaq ProLiant 1200 Server
2
Page 45
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-27
Processor Power Module
Compaq ProLiant 1600
To remove the processor power module from a Compaq ProLiant 1600 Server:
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage (see page 2-21) and open the cage door.
3. Remove the Pentium II adapter board and place it on a non-conductive work
surface. See page 2-23.
4. Pull out the clips on each end of the processor power module ➊.
5. Slide the processor power module from the Pentium II adapter board ➋.
1
2
Figure 2-24.
Reverse steps 1 through 5 to replace a processor power module in the Compaq ProL iant 1600 Server. The clips on the processor power module will snap into a locked position automatically when the processor power module is pushed into the slot.
Removing the Processor Power Module from the Compaq ProLiant 1600
Server
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 46
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-28 Removal and Replacement Procedur es
Compaq ProLiant 1200
To remove a processor power module from a Compaq ProLiant 1200 Server:
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage (see page 2-21) and open the cage door.
3. Remove the processor. See page 2-26.
4. Pull out the clips on each end of the processor power module ➊.
5. Lift the processor power module from the processor board ➋.
1
Figure 2-25.
Reverse steps 1 through 5 to replace a processor power module in the Compaq ProL iant 1200 Server. The clips on the processor power module will snap into a locked position automatically when the processor power module is pushed into the slot.
Removing the Processor Power Module from the Compaq ProLiant 1200
Server
2
Page 47
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-29
Memory Expansion Board
To remove the memory expansion board:
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage. See page 2-21.
3. Lift up the locking levers on each side of the memory board ➊.
4. Lift up the memory expansion board to unplug it from the processor board slot ➋.
1
2
Figure 2-26.
Reverse steps 1 through 4 to replace the memory expansion board.
Removing the Memory Expansion Board
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 48
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-30 Removal and Replacement Procedur es
Memory
Compaq ProLiant 1600 Servers ship standard with 64 megabytes of memory (two 32-MB DIMMs) installed on the processor board. Memory is expandable to 512 megabytes.
Compaq ProLiant 1200 Servers ship standard with 32 megabytes of memory (two 16-MB DIMMs) installed on the memory board. Memory is expandable to 512 megabytes.
Figure 2-27.
J12 J11
J10
J9 J8 J7
J6 J5
Figure 2-28.
J4 J3 J2 J1
DIMM Sockets on the Processor Board (Compaq ProLiant 1600 only)
Bank 6
Bank 6
Bank 5
Bank 5
Bank 4
Bank 4
Bank 3
Bank 3
Note: Both slots in a bank must be populated.
DIMM Sockets on the Memory Expansion Board
Page 49
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-31
The following guidelines MUST be followed when installing or replacing memory:
Use 60-ns or faster; 16-, 32-, 64-, or 128-MB; EDO 4-K refresh DIMMs.
DIMMs must be installed in matched pairs that are identical in size and speed. However, each pair of DIMMs need not be of the same size. For example, two 16-MB DIMMs can be installed in sockets 1 and 2, and two 32-MB DIMMs can be installed in sockets 3 and 4.
To optimize system performance, fill the DIMM sockets in the following order, keeping in mind that some sockets may already be filled or are not included in your model:
Bank 1: DIMM sockets 1 and 2 on the processor board (ProLiant 1600 only)
Bank 3: DIMM sockets 5 and 6 on the memory expansion board
Bank 2: DIMM sockets 3 and 4 on the processor board (ProLiant 1600 only)
Bank 4: DIMM sockets 7 and 8 on the memory expansion board
Bank 5: DIMM sockets 9 and 10 on the memory expansion board
Bank 6: DIMM sockets 11 and 12 on the memory expansion board
CAUTION:
Use only Compaq DIMMs. DIMMs from other sources may adversely affect data integrity. Power-On Self­Test (POST) w ill warn of non-s upported DIMMs.
To remove a DIMM:
1. Perform the preparation procedures. See page 2-2.
2. Remove the processor cage and place it on a non-conductive work surface. See page 2-21. Open the cage door.
3. Locate the appropriate DIMM socket on the processor board or the memory expansion board. If necessary, remove the memory expansion board and place it on a non-conductive work surface. See page 2-29.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 50
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-32 Removal and Replacement Procedur es
4. Push the levers on each end of the memory module ➊.
5. Pull the module from the board ➋.
Figure 2-29.
1
Removing a DIMM from the Processor Board (ProLiant 1600 only)
1
2
1
2
1
Figure 2-30.
Removing a DIMM from the Memory Expansion Board
Reverse steps 1 through 5 to replace the DIMM. The DIMM can be installed in only one way. Match the notch on the module with the tab on the memory socket. Push the module down into the socket, making sure that the module is fully inserted and properly seated.
Page 51
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-33
The following tables show possible memory upgrade configurations for Compaq ProLiant 1600 and 1200 Servers.
Table 2-2
Examples of DIMM Upgrade Combinations -
Compaq ProLiant 1600
Total
Memory
64 MB 2 x 32 MB 128 MB 2 x 32 MB 2 x 32 MB 256 MB 2 x 32 MB 2 x 32 MB 2 x 32 MB 2 x 32 MB 256 MB 2 x 32 MB 2 x 64 MB 2 x 32 MB 256 MB 2 x 32 MB 2 x 16 MB 2 x 32 MB 2 x 16 MB 2 x 16 MB 2 x 16 MB 512 MB 2 x 128 MB 2 x 128 MB 512 MB 2 x 32 MB 2 x 64 MB 2 x 64 MB 2 x 32 MB 2 x 32 MB 2 x 32 MB
Bank 1 Bank 2 Bank 3 Bank 4 Bank 5 Bank 6
Table 2-3
Examples of DIMM Upgrade Combinations -
Compaq ProLiant 1200
Total Memory Bank 1 Bank 2 Bank 3 Bank 4
32 MB 2 x 16 MB 64 MB 2 x 16 MB 2 x 16 MB
64 MB 2 x 32 MB 128 MB 2 x 16 MB 2 x 16 MB 2 x 16 MB 2 x 16 MB 128 MB 2 x 32 MB 2 x 32 MB 128 MB 2 x 64 MB 128 MB 2 x 16 MB 2 x 16 MB 2 x 32 MB
256MB 2 x 16 MB 2 x 16 MB 2 x 32 MB 2 x 64 MB 256 MB 2 x 32 MB 2 x 32 MB 2 x 32 MB 2 x 32 MB 256 MB 2 x 32 MB 2 x 32 MB 2 x 64 MB 256 MB 2 x 64 MB 2 x 64 MB 256 MB 2 x 128 MB 512 MB 2 x 64 MB 2 x 64 MB 2 x 64 MB 2 x 64 MB 512 MB 2 x 64 MB 2 x 64 MB 2 x 128 MB 512 MB 2 x 128 MB 2 x 128 MB
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 52
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-34 Removal and Replacement Procedur es
Power Supply
To remove the power supply:
1. Perform the preparation procedures. See page 2-2.
2. Remove the left side access panel. See page 2-8.
3. Remove the processor cage. See page 2-21.
4. (Compaq ProLiant 1600 only) Slide the hot-plug drive cage out slightly ➊.
5. (Compaq ProLiant 1600 only) Remove the processor baffle by detaching the velcro
holding it to the power supply.
6. (Compaq ProLiant 1600 only) Disconnect the power supply cable from the power
switch.
7. Disconnect all other power supply cables.
8. Remove four T-15 screws securing the power supply to the back of the chassis ➋.
9. Pull the power supply out the side of the chassis ➌.
3
2
Figure 2-31.
Reverse steps 1 through 9 to replace the power supply.
Removing the Power Supply
1
Page 53
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-35
Backplane Board
The Compaq ProLiant 1600 backplane board has two SCSI connectors. The Compaq ProLiant 1200 backplane board has one SCSI connector
To remove the backplane board:
1. Perform the preparation procedures. See page 2-2.
2. Remove the top cover. See page 2-9.
3. Remove the left side access panel. See page 2-8.
4. Remove the system I/O board cage. See page 2-17.
5. Remove the processor cage. See page 2-21.
6. Disconnect all cables from the backplane board.
7. Remove the three T-15 screws from the backplane board.
8. Slide the backplane board down slightly and pull it from its mounting posts.
Figure 2-32.
Reverse steps 1 through 8 to replace the backplane board.
Removing the Backplane Board
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 54
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
2-36 Removal and Replacement Procedur es
External Replacement Battery
CAUTION:
system I/O board or permanent damage may occur. If the battery fails, use the extern al replacem ent batter y.
To install the external replacement battery:
1. Perform the preparation procedures. See page 2-2.
2. Remove the top cover. See page 2-9.
3. Connect the replacement battery to the battery header on the system I/O board.
4. Move the jumper on connector E2 from pins 1 and 2 to pins 2 and 3.
Do not remove the lithium battery from the
Figure 2-33.
5. Remove the adhesive backing from the hook-and-loop fastener strip. Place the
battery and the hook-and-loop fastener strip as indicated in the following illustration.
6. Place the sticker included with your battery kit on the back of your server above the
power connector.
7. Run the System Configuration utility to reconfigure the server.
Installing the External Replacement Battery
Page 55
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-1
Chapter 3
Diagnostic Tools
This chapter describes software and firmware diagnostic tools available for Compaq server products. The sections in this chapter are:
Utility Access
Power-On Self-Test (POST)
Diagnostics Software
Drive Array Advanced Diagnostics (DAAD)
Integrated Management Log
Rapid Recovery Services
Remote Service Features
ROMPaq
Compaq Insight Manager
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 56
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-2 Diagnostic Tools
Utility Access
The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system, including:
System Configuration Utility
Array Configuration Utility
Drive Array Advanced Diagnostics Utility
ROMPaq Firmware Upgrade Utilities
CAUTION: Do not select the Erase Utility when running the SmartStart and Support So ftware CD. This w ill r esult in data loss to the entire system.
There are several ways to access these utilities:
Run the Utilities on the system partition.
If the system was installed using SmartStart, the Compaq utilities are automatically
available on the system partition. The system partition could also have been created during a manual system installation.
To run the utilities on the system partition, boot the system and press F10 when you
see the following message: “Press F10 for system partition utilities.” Then select the utilities from the menu.
System Configuration Utility is available under System Configuration menu.
Array Configuration Utility is available under the System Configuration menu.
Drive Array Advanced Diagnostics Utility is available under the Diagnostics and Utilities menu.
ROMPaq Firmware Upgrade Utility is available under the Diagnostics and Utilities menu.
Page 57
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMPORTANT:
. . . . .
3-3
Run the Utilities from diskette.
You can run the utilities from their individual diskettes. If you have a utility diskette
newer than the version on the SmartStart and Support Software CD, use that diskette.
You can also create a diskette version of the utility from the SmartStart and Support
Software CD. To create diskette versions of the utilities from the CD:
1. Boot the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select Create Support Software and select Next.
3. Select the diskette you would like to create from the list and follow the instructions on the screen.
Run the Utilities from the Compaq SmartStart and Support Software CD.
Only the System Co nf ig ur atio n U tility and the Ar r ay Configuration U tility can be ex ecuted f r o m the Compaq SmartStart and Support So ftware CD. All other utilities can be executed only from the system partit io n o r from diskette.
To run these utilities directly from the Compaq SmartStart and Support Software CD:
1. Boot the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select the utility you wish to run and
select Next.
To execute the System Configuration Utility, select Run System Configuration Utility.
To execute the Array Configuration Utility, select Run Array Configuration Utility.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 58
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-4 Diagnostic Tools
Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly:
Keyboard
Power supply
System board
Memory
Memory expansion boards
Controllers
Diskette drives
Hard drives
If POST finds an error in the system, an error condition is indicated by an audible and/or visual message. If an error code is displayed on the screen during POST or after resetting the system, follow the instructions in Table 3-1. The error messages and codes listed in Table 3-1 include all codes generated by Compaq products. Your system generates only those codes that are applicable to your configuration and options.
Table 3-1
POST Error Messages
Audible
Beeps
Error Code
A Critical Error occurred prior to this power­up 101-ROM Error 1L,1S System ROM
101-I/O ROM Error
102-System Board Failure
L=Long S=Short
None A catastrophic system
None Options ROM
None DMA, timers, etc. Replace the system
Probable Source of
Problem Action
error, which caused the server to crash, has been logged.
checksum.
checksum.
Run Diagnostics. Replace failed assembly as indicated.
Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace failed assembly as indicated.
board. Run the Compaq System Configuration Utility.
Page 59
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-5
104-ASR-2 Timer Failure
162-System Options Not Set
None System bo ard failure. Run Diagnostics.
Replace failed assembly as indicated.
2S Configuration
incorrect.
Run the System Configuration Utility and correct.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 60
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-6 Diagnostic Tools
POST Error Messages
Audible
Error Code
163-Time & Date Not Set
164-Memory Size Error
170- Expansion Device Not Responding
172­Configuration Nonvolatile Memory Invalid 172-1 Configuration Nonvolatile Memory Invalid 173- Slot ID Mismatch
174­Configuration/ Slot Mismatch Device Not Found 175­Configuration/ Slot Mismatch Device Foun d 176-Slot with Not Readable ID Yields Valid ID 177­Configuration Not Complete
L=Long S=Short
2S Invalid time or date in
2S Configuration
None EISA or PCI expansion
None Nonvolatile
None Nonvolatile
None Board replaced,
None EISA or PCI board not
None EISA or PCI board
None EISA or PCI board in
None Incomplete System
Continued
Beeps
Probable Source of
Problem Action
configuration memory.
memory incorrect.
board failure.
configuration corrupt or jumper installed.
configuration corrupt.
configuration not updated.
found.
added, configuration not updated.
slot that should contain an ISA board.
Configuration.
Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Check board for secure installation. Replace the failed board if necessary. Run the System Configuration Utility and correct.
Run the System Configuration Utility and correct.
Run the System Configuration Utility and correct. Run the System Configuration Utility and correct.
Run the System Configuration Utility and correct.
Run the System Configuration Utility and correct.
Run the System Configuration Utility and correct.
Page 61
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-7
178-Processor Configuration Invalid
179-System Revision Mismatch 180-Log Reinitialized 201-Memory Error
None Proce ssor type or step
does not match configuration memory.
None A board was installed
that has a different revision date.
None
None RAM failure. Run Diagnostics.
Run the System Configuration Utility and correct.
Run the System Configuration Utility and correct.
Replace failed assembly as indicated.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 62
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-8 Diagnostic Tools
POST Error Messages
Audible
Error Code
203-Memory Address Error
205-Cache Memory Error
205-Option Cache Memory Error 206-Cache Controller Error
207-Invalid Memory Configuration ­Check DIMM [SIMM] Installation 208-Invalid Memory Speed - Check DIMM [SIMM] Installation
211-Cache Switch Set Incorrectly
212-System Processor Failed/Mappe d out 213-Cache Size Error
L=Long S=Short
None RAM failure. Run Diagnostics.
None Cache memory error. Replace the processor
None Option cache
None Cache controller
None Memory module
1L, 1S The speed of the
None Switch not set
1S Processor in slot x
None Invalid optional
Continued
Beeps
Probable Source of
Problem Action
memory error.
failure.
installed incorrectly.
memory is too slow, where: xx00 = expansion board SIMMs are too slow, or 00yy = syste m board SIMMs are too slow. xx and yy have correspon ding bit set.
properly during installation or upgrade.
failed.
cache size.
Replace failed assembly as indicated.
board in the slot indicated. Replace the option cache board.
Run Diagnostics. Replace failed assembly as indicated. Verify placement of memory modules.
The speed of the memory modules must be 60 ns. Verify the speed of the memory modules installed and replace.
Verify switch setti ngs.
Run Diagnostics and replace failed processor.
Replace cache with 256K cache.
Page 63
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-9
213-System Processor Not Installed
214-DC-DC Converter Failed 301-Keyboard Error
301-Keyboard Error or Test Fixture Installed
1S System processor
configured for slot indicated is missing.
None PowerSafe Module
(DC-DC Converter) failed.
None Keyboard failure. Turn off the computer,
None Keyboard failure. Replace the keyboard.
Install processor in the slot indicated or run the System Configuration Utility to remove the processor from the
CFG
.
file. Run Diagnostics. Replace failed assembly as indicated.
then reconnect the keyboard.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 64
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-10 Diagnostic Tools
POST Error Messages
Audible
Error Code
ZZ
-301-
Keyboard Error
303-Keyboard Controller Error
304-Keyboard or System Unit Error
40X-Parallel Port X Address Assignment Conflict 402­Monochrome Adapter Failure 501-Display Adapter Failure 601-Diskette Controller Error
605-Diskette Drive Type Error
L=Long S=Short
None Keyboard failure. (
None System board,
None Keyboard, keyboard
2S Both external and
1L, 2S Monochrome display
1L, 2S Video display
None Diskette controller
2S Mismatch in drive
Continued
Beeps
Probable Source of
Problem Action
represents the Keyboard Scan Code.)
keyboard, or mouse controller failure.
cable, or syst em board failure.
internal ports are assigned to parallel port X.
controller.
controller.
circuitry failure.
type.
ZZ
1. A key is stuck. Try to
free it.
2. Replace the
keyboard.
1. Run Diagnostics.
2. Replace failed
assembly as indicated.
1. Make sure the
keyboard is attached.
2. Run Diagnostics to
determine which is in error.
3. Replace the part
indicated. Run the System Configuration Utility and correct.
Replace the monochrome display controller.
Replace the video board.
1. Make sure the
diskette drive cables
are attached.
2. Replace the diskette
drive and/or cable.
3. Replace the system
board. Run the System Configuration Utility to set diskette type correctly.
Page 65
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-11
702-A coprocessor has been detected that was not reported by CMOS 703-CMOS reports a coprocessor that has not been detected
None Installed coprocessor
not configured.
2S Coprocessor or
configuration error.
Run the System Configuration Utility and correct.
1. Run the System
Configuration Utility
and correct.
2. Replace the
coprocessor.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 66
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-12 Diagnostic Tools
POST Error Messages
Audible
Error Code
1151-Com Port 1 Address Assignment Conflict 1152-Com Port 2, 3, or 4 Address Assignment Conflict 1600-Server Manager/R Failure
1610­Temperature violation detected. Waiting for system to cool 1611-Fan failure detected 1612-Primary power supply failure 1613-Low System Battery
1614­Redundant fan failure detected 1701-SCSI Controller failure
L=Long S=Short
2S Both external and
2S Both external and
None Server Manager/R
2S Ambient system
2S Required fan not
2S Primary power supply
None Real time cl ock
None
None A test on the Fast
Continued
Beeps
Probable Source of
Problem Action
internal serial ports are assigned to COM1.
internal serial ports are assigned to COM2, COM3 or COM4.
board failure. Error code displays after error message.
temperature too hot.
installed or spinning.
has failed.
system battery is running low on power.
SCSI-2 Controller failed.
Run the System Configuration Utility and correct.
Run the System Configuration Utility and correct.
Run Diagnostics. Replace failed assembly as indicated.
Check fan in system environment.
Check fans.
Replace power supply as soon as possible.
Run Diagnostics. Replace failed assembly as indicated.
Run Diagnostics. Replace failed assembly as indicated.
Page 67
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-13
1702-SCSI cable error detected. System halted.
None Incorrect cabling. 1. For integrated SCSI
Controllers, ensure
that the internal
connector has SCSI
termination
attached.
2. For option card SCSI
controllers, ensure
that only one of the
two internal
connectors has
termination
attached.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 68
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-14 Diagnostic Tools
POST Error Messages
Audible
Error Code
1703-SCSI cable error detected. Internal SCSI cable not attached to system board connector. System halted. 1704­Unsupported Virtual Mode Disk Operation. DOS Driver Required. System halted. 1705-Locked SCSI Bus Detected. System halted. 1730-Fixed Disk 0 does not support DMA Mode. 1731-Fixed Disk 1 does not support DMA Mode. 1740-Fixed Disk 0 failed Set Block Mode command 1741-Fixed Disk 1 failed Set Block Mode command
L=Long S=Short
None Incorrect cabling. Ensure that the
None System attempted to
None SCSI bus failure. Run Diagnost ics.
None Fixed disk drive error. Run the System
None Fixed disk drive error. Run the System
None Fixed disk drive error. Run the System
None Fixed disk drive error. Run the System
Continued
Beeps
Probable Source of
Problem Action
perform a virtual mode disk operation without virtual mode memory services.
integrated SCSI controller has SCSI termination attached.
Use fixed-disk device driver that supports virtual mode memory services.
Replace failed assembly as indicated.
Configuration Utility and correct.
Configuration Utility and correct.
Configuration Utility and correct.
Configuration Utility and correct.
Page 69
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-15
1750-Fixed Disk 0 failed Identify command 1751-Fixed Disk 1 failed Identify command 1760-Fixed Disk 0 does not support Block Mode 1761-Fixed Disk 1 does not support Block Mode
None Fixed disk drive error. Run the System
Configuration Utility and correct.
None Fixed disk drive error. Run the System
Configuration Utility and correct.
None Fixed disk drive error. Run the System
Configuration Utility and correct.
None Fixed disk drive error. Run the System
Configuration Utility and correct.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 70
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-16 Diagnostic Tools
POST Error Messages
Error Code
1764-Slot x Drive Array - Capacity Expansion Process is temporarily disabled (followed by one of the following): Expansion will resume when Array Accelerator has been reattached. Expansion will resume when Array Accelerator has been replaced. Expansion will resume when Array Accelerator RAM allocation i s successful. Expansion will resume when Array Accelerator battery reaches full charge. Expansion will resume when automatic data recovery has been completed. 1765-Slot x Drive Array Option ROM Appears to Conflict With an ISA Card. ISA cards with 16-bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART-2/E 8-bit Option ROM due to EISA bus limitations. Please remove or reconfigure your ISA card.
1766-Slot x Drive Array requires System ROM Upgrade. Run Systems ROMPaq Utility.
1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address Range of an ISA Card. Check the Memory Address Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM Reprogramming.
1768-Slot x Drive Array ­Resuming logical drive expansion process.
Continued
Audible
Beeps L=Long S=Short
None SMART-2 Controller
Probable Source of
Problem Action
error.
Reattach or re place Array Accelerator, wait until the Array Accelerator batteries have charged, or for Automatic Data Recovery to complete, as indicated.
Remove or reconfigure conflicting ISA cards. Disable “shared memory” on any ISA network cards that may be installed. Run the latest Systems ROMPaq Utility to upgrade your System ROMs. Remove or reconfigure conflicting ISA cards, especially any cards that are not recognized by the System Configuration Utility. Try reprogramming the SMART-2/E Controller’s ROMs using the latest Options ROMPaq (version 2.29 or higher). No action required. Appears whenever a controller reset or power cycle occurs while array expansion is in progress.
Page 71
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-17
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 72
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-18 Diagnostic Tools
POST Error Messages
Audible
Error Code
1769-Slot x Drive Array ­Drive(s) disabled due to failure during expand. Select
to continue
F1
with logical drives disabled. Select accept data loss and to re­enable logical drives. 1771-Primary Disk Port Address Assignment Conflict 1772­Secondary Disk Port Address Assignment Conflict
1773-Primary Fixed Disk Port Assignment Conflict
F2
to
L=Long S=Short
None SMART-2 Controller
None Internal and external
None Address Assignment
None Fixed disk drive error. Run the System
Continued
Beeps
Probable Source of
Problem Action
error.
hard drive controllers are both assigned to the primary address.
Conflict. Internal and external hard drive controllers are both assigned to the secondary address.
Data has been lost while expanding the array, therefore the drives have been temporarily disabled. Press F2 to accept the data loss and re-en able the logical drives. Restore data from backup.
Run the System Configuration Utility and correct.
Run the System Configuration Utility and correct.
Configuration Utility and correct.
Page 73
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-19
1774-Slot x Drive Array ­Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select write contents of Array Accelerator to drives. 1776-Drive Array - SCSI Port Termination Error
F2
to
None SMART-2 Controller
error
None External and internal
SCSI drives are both configured to Port 1.
Data found in Array Accelerator is older than data found on drives. Press F1 to discard the older data in the Array Accelerator and retain the newer data on the drives.
Reconfigure drives.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 74
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-20 Diagnostic Tools
POST Error Messages
Audible
Error Code
1777-Drive Array External Drive Subsystem Error 1778-Drive Array resuming Automatic Data Recovery process
1779-Drive Array Controller detects replacement drives
1780-Disk 0 Failure
1781-Disk 1 Failure
1782-Disk Controller Failure 1784-Drive Array Drive Failure, Physical Drive 1785-Drive Array not Configured
L=Long S=Short
None Cooling fan failure,
None This message appears
None Intermittent drive
None Hard drive/format
None Hard drive/format
None Hard disk drive
None Defective drive
None Configuration error. Run the System
Continued
Beeps
Probable Source of
Problem Action
internal temperature alert or open side panel.
whenever a controller reset or power cycle occurs while Automatic Data Recovery is in progress.
failure and/or possible loss of data.
error.
error.
circuitry error.
and/or cables.
Inspect for cooling fan failure or open side panel.
No action necessary.
If this message appears and drive X has not been replaced, this indicates an intermittent drive failure. This message also appears once immediately following drive replacement whenever data must be restored from backup. Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace failed assembly as indicated. Check for loose cables. Replace defective drive
X
and/or cable(s).
Configuration Utility and correct.
Continued
Page 75
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-21
POST Error Messages
Error Code
1786-Drive Array Recovery Needed The following drive(s) need Automatic Data Recovery: Drive X. Select "F1" to continue with recovery of data to drive(s). Select "F2" to continue without recovery of data to drive(s). 1787-Drive Array Operating in Interim Recovery Mode. Physical drive replacement needed: Drive
*1788-Incorrect Drive Replaced: Drive X Drive(s) were incorrectly replaced: Drive Select "F1" to continue - drive array will remain disabled. Select "F2" to reset configuration - all data will be lost.
None Interim Data
None Hard drive X failed or
X
None Drives are not
Y
Continued
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem Action
Press F1 key to allow Recovery mode. Data has not been recovered yet.
cable is loose or defective. Following a system restart, this message reminds you that drive X is defective and fault tolerance is being used.
installed in their original p ositions, so the drives have been disabled. note below.
See
Automatic Data
Recovery to begin.
Data will automatically
be restored to drive
now that the drive has
been replaced or now
seems to be working.
-Or-
Press the F2 key and
the system will
continue to operate in
the Interim Data
Recovery mode.
1. Replace drive X as
2. Check loose cables.
3. Replace defective
Reinstall the drives
correctly as indicated.
Press F1 to restart the
computer with the
drive array disabled.
-Or-
Press F2 to use the
drives as configured
and lose all the data
on them.
X
soon as possibl e.
cables.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 76
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-22 Diagnostic Tools
: The 1788 error message might also be displayed inadvertently due to a bad
*NOTE
power cable connection to the drive or by noise on the data cable. If this message was due to a bad power cable connection, but not because of an incorrect drive replacement, repair the connection and press F2.
-Or­If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate noise on the data cable. Check cable for proper routing.
Continued
Page 77
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-23
POST Error Messages
Audible
Error Code
1789-Drive Not Responding, Physical Drive Check cables or replace physical drive
X
. Select "F1" to continue ­drive array will remain disabled. Select "F2" to fail drive(s) that are not responding ­Interim Recovery Mode will be enabled if configured for fault tolerance. 1790-Disk 0 Configuration Error
1791-Disk 1 Error
L=Long S=Short
None Cable or hard drive
None Hard drive error or
None Hard drive error or
Continued
Beeps
Probable Source of
Problem Action
failure.
wrong drive type.
wrong drive type.
1. Check the cable connections.
2. If cables are connected, replace the drive.
3. If you do not want to replace the drives now, press F2.
Run the System Configuration Utility and Diagnostics and correct. Run the System Configuration Utility and Diagnostics and correct.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 78
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-24 Diagnostic Tools
1792-Drive Array Reports Valid Data Found in Array Accelerator. Data will automatically be written to drive array.
None This indicates that
while the system was in use, power was interrupted while data was in the Array Accelerator memory. Power was then restored within eight to ten days, and the data in the Array Accelerator was flushed to the drive array.
No action necessary; no data has been lost. Perform orderly system shutdowns to avoid data remaining in the Array Accelerator.
Continued
Page 79
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-25
POST Error Messages
Audible
Error Code
1793-Drive Array - Array Accelerator Battery Depleted ­Data Lost (Error message 1794 also displays.)
1794-Drive Array - Array Accelerator Battery Charge Low. Array Accelerator is temporarily disabled. Array Accelerator will be re­enabled when battery reaches full charge. 1795-Drive Array - Array Accelerator Configuration Error. Data does not correspond to this drive array. Array Accelerator is temporarily disabled.
L=Long S=Short
None This indicates that
None This is a warning that
None This indicates that
Continued
Beeps
Probable Source of
Problem Action
while the system was in use, power was interrupted while data was in the Array Accelerator memory. Array Accelerator batteries failed. Data in Array Accelerator has been lost.
the battery charge is below 75%. Posted writes are disabled.
while the system was in use, power was interrupted while data was in the Array Accelerator memory. The data stored in the Array Accelerator does not correspond to this drive array.
Power was not restored within eight to ten days. Perform orderly system shutdowns to avoid data remaining in the Array Accelerator.
Replace the Array Accelerator board if batteries do not recharge within 36 power- on hours.
Match the Array Accelerator to the correct drive array, or run the System Configuration Utility to clear the data in the Array Accelerator.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 80
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-26 Diagnostic Tools
1796-Drive Array - Array Accelerator Not Responding. Array Accelerator is temporarily disabled.
None Array Accelerator is
defective or has been removed.
1. Check that the Array Accelerator is properly seated.
2. Run the System Configuration Utility to reconfigure the Compaq IDA-2 without the Array Accelerator.
Continued
Page 81
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-27
POST Error Messages
Audible
Error Code
1797-Drive Array - Array Accelerator Read Error Occurred. Data in Array Accelerator has been lost. Array Accelerator is disabled. 1798-Drive Array - Array Accelerator Write Error Occurred. Array Accelerator is disabled. 1799-Drive Array - Drive(s) Disabled due to Array Accelerator Data Loss. Select "F1" to continue with logical drives disabled. Select "F2" to accept data loss and to re­enable logical drives. Beeps only: 2 Long + 2 Short
L=Long S=Short
None Hard parity error while
None Hard parity error while
None Volume failed due to
2L, 2S Power is cycled.
Continued
Beeps
Probable Source of
Problem Action
reading data from posted writes memory.
writing data to posted writes memory.
loss of data in posted­writes memory.
Temperature too hot. Processor fan not installed or spinning.
Enable Array Accelerator.
Enable Array Accelerator.
Press F1 to continue with logical drives disabled or F2 to accept data loss and re-enable logical drive.
Check fans.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 82
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-28 Diagnostic Tools
(Run System Configuration Utility ­(RESUME ­KEY)
F10
key)
F1
None A configuration error
occurred during POST.
None As indicated to
continue.
Press Configuration Utility.
Press the F1 key.
to run System
F10
Page 83
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-29
Diagnostics Software
The error messages and codes listed in Table 3-2 include all codes generated by Compaq products. Your system generates only those codes that are applicable to your configuration and options.
When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.
Diagnostics and Utilities are located on the system partition on the hard drive and must be accessed when a system configuration error is detected during the Power-On Self-Test (POST). Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software CD. You can create a Diagnostics diskette from the SmartStart CD, and run Diagnostics from diskette.
The following options are available from the Diagnostics and Utilities menu:
Test Computer
Inspect Computer
Upgrade Firmware
Remote Utilities
Diagnose Drive Array
Diagnostic error codes are generated when the Diagnostics software recognizes a problem. These error codes help identify possible defective subassemblies. Tables 3-2 through 3-17 list possible error codes, a description of the error condition, and the action required to resolve the error condition.
In each case, the Recommended Action column lists the steps necessary to correct the problem. After completing each step, run the Diagnostics program to verify whether the error condition has been corrected. If the error code reappears, perform the next step, then run the Diagnostics program again. Follow this procedure until the Diagnostics program no longer detects an error condition.
If you encounter an error condition, complete the following steps before starting problem isolation procedures:
1. Be sure that there is proper ventilation. The computer should have approximately 12 inches (30.5 cm) clearance at the front and back of the system unit.
2. Turn off the computer and peripheral devices.
3. Disconnect any peripheral devices not required for testing. Do not disconnect the printer if you want to test it or use it to log error messages.
4. Turn on the computer.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 84
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-30 Diagnostic Tools
5. Delete the power-on password, if set. You will know that the power-on password is set when a key icon appears on the screen when POST completes. If this occurs, you must enter the password to continue. To delete the password, type the current password, a forward slash ( / ), and press the Enter key.
6. If you do not have access to the password, you must disable the power-on password by using the Password Disable switch on the system board.
7. When required by Diagnostics, install a loopback plug (Part Number 142054-001).
8. Run the latest version of Diagnostics.
Primary Processor Test Error Codes
The 100 series of Diagnostic error codes identifies failures with processor and system board functions. Corrective action may require replacement of system boards or processor assemblies (either processor boards or system boards that include the processor).
Table 3-2
Primary Processor Test Error Codes
Error Code Description Recommended Action
101-xx CPU test failed. Replace the processor board and
retest.
103-xx 104-xx 105-xx 106-xx
107-xx 108-xx 109-xx
110-xx 111-xx 112-xx 113-xx
DMA page registers test failed. Interrupt controller master test failed. Port 61 error. Keyboard controller self-test failed.
CMOS RAM test failed. CMOS interrupt test failed. CMOS clock load data test failed.
Programmable timer load data test failed. Refresh detect test failed. Speed test slow mode out of range. Protected mode test failed.
For error codes 103-xx through 106-xx, replace the processor board and retest.
The following steps apply to error codes 107-xx through 109-xx.
1. Replace the battery/clock module and rete st.
2. Replace the system board and retest.
For error codes 110-xx through 113-xx, replace the system board and retest.
Page 85
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-31
114-xx Speaker test failed. 1. Verify the speaker connection
and retest.
2. Replace the speaker and retest.
3. Replace the system board and retest.
116-xx Cache test failed. Replace the system board and
retest.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 86
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-32 Diagnostic Tools
Primary Processor Test Error Codes
Error Code Description Recommended Action
122-xx 123-xx
199-xx Installed devices test failed. 1. Check the system configuration
Multiprocessor Dispatch test failed. Interprocessor Communication test failed.
Continued
1. Check the system configuration
and retest.
2. Replace the processor board
and retest.
3. Replace the system board and
retest.
and retest.
2. Verify cable connections and retest.
3. Check switch and/or jumper settings and retest.
4. Run the Configuration utility and retest.
5. Replace the processor board and retest.
6. Replace the system board and retest.
Memory Test Error Codes
The 200 series of Diagnostic error codes identifies failures with the memory subsystem. Corrective action may require replacement of the memory expansion board, the memory modules, or the processor assembly.
Error Code Description Recommended Action
200-xx Invalid memory configuration. Reinsert memory modules in
201-xx 202-xx
Memory machine ID test failed. Memory system ROM checksum
failed.
Table 3-3
Memory Test Error Codes
correct location and rete st. The following steps apply to error
codes 201-xx and 202-xx:
1. Replace the system ROM and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board and retest.
Page 87
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-33
203-xx 204-xx 205-xx 206-xx
207-xx Invalid memory configuration-check
Memory write/read test failed. Memory address test failed. Walking I/O test failed. Increment pattern test failed.
DIMM installation. DIMMs installed have 8K refresh.
The following steps apply to error codes 203-xx through 210-xx:
1. Replace the memory module and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board and retest.
Replace DIMMs.
Continued
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 88
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-34 Diagnostic Tools
Memory Test Error Codes
Error Code Description Recommended Action
208-xx Invalid memory speed detected -
check DIMM installation. Slow DIMMs may cause data loss.
210-xx Random pattern test failed. The following steps apply to error
215 Non-functioning DC-DC converter
for processor X.
Keyboard Test Error Codes
The 300 series of Diagnostic error codes identifies failures with keyboard and system board functions. Corrective action may require replacement of the keyboard or the system board assembly.
Continued
Replace DIMMs with timing greater than 60 ns.
code 210-xx:
1. Replace the memory module and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board and retest.
Replace the DC-DC converter (processor power module).
Table 3-4
Keyboard Test Error Codes
Error Code Description Recommended Action
301-xx 302-xx 303-xx 304-xx
Keyboard short test, 8042 self-test failed.
Keyboard long test failed. Keyboard LED test, 8042 self-test
failed. Keyboard typematic test failed.
The following steps apply to error codes 301-xx through 304-xx:
1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard and retest.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
Page 89
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-35
Parallel Printer Test Error Codes
The 400 series of Diagnostic error codes identifies failures with parallel printer interface card or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly.
Table 3-5
Parallel Print er Test Error Codes
Error Code Description Recommended Action
401-xx 402-xx 403-xx 498-xx
Printer failed or not connected. Printer data register failed. Printer pattern test failed. Printer failed or not connected.
The following steps apply to error codes 401-xx through 498-xx:
1. Connect the printer and retest.
2. Check the power to the printer and retest.
3. Install the loopback connector and retest.
4. Check the switch on the Serial/Parallel Interface board (if applicable) and retest.
5. Replace the Serial/Parallel Interface board (if applicable) and retest.
6. Replace the system board and retest.
Video Display Unit Test Error Codes
The 500 series of Diagnostic error codes identifies failures with video or system board functions. Corrective action may require replacement of the video board or the system board assembly.
Video Display Unit Test Error Codes
Error Code Description Recommended Action
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Table 3-6
Page 90
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-36 Diagnostic Tools
501-xx 502-xx 503-xx 504-xx 505-xx 506-xx 507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx
Video controller test failed. Video memory test failed. Video attribute test failed. Video character set test failed. Video 80 x 25 mode 9 x 14 character cell
test failed. Video 80 x 25 mode 8 x 8 character cell test
failed. Video 40 x 25 mode test failed. Video 320 x 200 mode color set 0 test failed. Video 320 x 200 mode color set 1 test failed. Video 640 x 200 mode test failed. Video screen memory page test failed. Video gray scale test f ailed. Video white screen test failed. Video noise pattern test failed.
The following steps apply to error codes 501-xx through 516-xx:
1. Replace the monitor and retest.
2. Replace the Advanced VGA board and retest.
3. Replace the system board and retest.
Page 91
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-37
Diskette Drive Test Error Codes
The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Corrective action may require replacement of the diskette, the diskette drive, or the system board assembly.
Table 3-7
Diskette Drive Test Error Codes
Error Code Description Recommended Action
600-xx 601-xx 602-xx 603-xx 604-xx 605-xx 606-xx 607-xx 608-xx 609-xx 610-xx 694-xx 697-xx 698-xx
699-xx Diskette drive/media ID error. The following steps apply to 699-
Diskette ID drive types test failed. Diskette format failed. Diskette read test failed. Diskette write/read/compute test
failed. Diskette random seek test failed. Diskette ID media failed. Diskette speed test fai led. Diskette wrap test failed. Diskette write protect test failed. Diskette reset controller test failed. Diskette change line test failed. Pin 34 is not cut on 360 KB diskette
drive. Diskette type error. Diskette drive speed not within limits.
The following steps apply to error codes 600-xx through 698-xx:
1. Replace the diskette and retest.
2. Check and/or replace the diskette power and signal cables and retest.
3. Replace the diskette drive and retest.
4. Replace the system board and retest.
xx error codes:
1. Replace the media and
retest.
2. Run the Configuration utility and retest.
Monochrome Video Board Test Error Codes
The 800 series of Diagnostic error codes identifies failures with monochrome video boards or system board functions. Corrective action may require replacement of a monochrome video board or the system board assembly.
Error Code Description Recommended Action
Table 3-8
Monochrome Video Board Test Error Codes
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 92
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-38 Diagnostic Tools
802-xx 824-xx
Video memory test failed. Monochrome video text
mode test failed.
The following steps apply to error codes 802-xx and 824-xx:
1. Replace monitor and retest.
2. Replace the Advanced VGA board and retest.
3. Replace monochrome board and retest.
4. Replace the system board and retest.
Page 93
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-39
Serial Test Error Codes
The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly.
Table 3-9
Serial Test Error Codes
Error Code Description Recommended Action
1101-xx 1109-xx
Serial port test failed. Clock register test failed.
The following steps apply to error codes 1101-xx and 1109-xx:
1. Check the switch settings on the Serial/Parallel Interface board (if applicable) and retest.
2. Replace the Serial/Parallel Interface board (if applicable) and retest.
3. Replace the system board and retest.
Modem Communications Test Error Codes
The 1200 series of Diagnostic error codes identifies failures with the modem. Corrective action may require replacement of the modem.
Table 3-10
Modem Communications Test Error Codes
Error Code Description Recommended Action
1201-xx 1202-xx 1203-xx 1204-xx 1206-xx 1210-xx
Modem internal loopback test failed. Modem time-out test failed. Modem external termination test failed. Modem auto originate test failed. Dial multi-frequency tone test failed. Modem direct connect test failed.
The following steps apply to error codes 1201-xx through 1210-xx:
1. Refer to the modem documentation for correct setup procedures and retest.
2. Check the modem line and retest.
3. Replace the modem and retest.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 94
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-40 Diagnostic Tools
Fixed Disk Drive Test Error Codes
The 1700 series of Diagnostic error codes identifies failures with fixed disk drives, fixed disk drive controller boards, fixed disk drive cabling, and system board functions. Corrective action may require replacement of the fixed disk drive cables, fixed disk drive controller, fixed disk, or system board assembly. If your system uses a drive array controller, see the section for Drive Array Advanced Diagnostics (DAAD).
Table 3-11
Fixed Disk Drive Test Error Codes
Error Code Description Recommended Action
1700-xx 1701-xx 1702-xx 1703-xx 1704-xx 1705-xx 1708-xx 1709-xx 1710-xx 1715-xx 1716-xx 1717-xx 1719-xx 1736-xx 1799-xx
* Error Checking and Correcting
Fixed disk ID drive types te st failed. Fixed disk format test failed. Fixed disk read test failed. Fixed disk write/read/compare test
failed. Fixed disk random seek test failed. Fixed disk controller test failed. Fixed disk format bad track test
failed. Fixed disk reset controller test failed. Fixed disk park head test failed. Fixed disk head select test failed. Fixed disk conditional format test
failed. Fixed disk ECC* test failed. Fixed disk drive power mode test
failed. Drive Monitoring failed. Invalid fixed disk drive type failed.
The following steps apply to error codes 1700-xx through 1799-xx:
1. Run the System Configuration Utility and
verify the drive type.
2. Replace the fixed disk drive signal and power cables and retest.
3. Replace the fixed disk drive controller
and retest.
4. Replace the fixed disk drive and retest.
5. Replace the system board and retest.
Page 95
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-41
Tape Drive Test Error Codes
The 1900 series of Diagnostic error codes identifies failures with tape cartridge, tape drive, tape drive cabling, adapter board, or system board assembly. Corrective action may require replacement of the tape cartridge, tape drive cabling, adapter board, tape drive, or system board assembly.
Table 3-12
Tape Drive Test Error Codes
Error Code Description Recommended Action
1900-xx 1901-xx 1902-xx 1903-xx 1904-xx 1905-xx 1906-xx
Tape ID failed. Tape servo write failed. Tape format failed. Tape drive sensor test failed. Tape BOT/EOT test fa i led. Tape read test failed. Tape write/read/compare test failed.
The following steps apply to error codes 1900-xx through 1906-xx:
1. Replace the tape cartridge and retest.
2. Check and/or replace the signal cable and rete st.
3. Check the switch settings on the adapter board (if applicable).
4. Replace the tape adapter board (if applicable) and retest.
5. Replace the tape drive and retest.
6. Replace the system board and retest.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 96
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-42 Diagnostic Tools
Advanced VGA Board Test Error Codes
The 2400 series of Diagnostic error codes identifies failures with the video board, monitor, or system board assembly. Corrective action may require replacement of the monitor, video board, or system board assembly.
Table 3-13
Advanced VGA Board Test Error Codes
Error Code Description Recommended Action
Page 97
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-43
2402-xx 2403-xx 2404-xx 2405-xx
2406-xx
2407-xx 2408-xx 2409-xx 2410-xx 2411-xx 2412-xx 2414-xx 2416-xx 2417-xx 2418-xx 2419-xx 2420-xx 2421-xx 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx 2432-xx 2448-xx 2451-xx 2456-xx
Video memory test failed. Video attribute test failed. Video character set test failed. Video 80 x 25 mode 9 x 14 character cell test failed. Video 80 x 25 mode 8 x 8 character cell test failed. Video 40 x 25 mode test failed. Video 320 x 320 mode color set 0 test failed. Video 320 x 320 mode color set 1 test failed. Video 640 x 200 mode test failed. Video screen memory page test failed. Video gray scale test f ailed. Video white screen test failed. Video noise pattern test failed. Lightpen text mode test failed, no response. ECG/VGC memory test failed. ECG/VGC ROM checksum test failed. ECG/VGC attribute test failed. ECG/VGC 640 x 200 graphics mode test failed. ECG/VGC 640 x 350 16-color set test failed. ECG/VGC 640 x 350 64-color test failed. ECG/VGC monochrome text mode test failed. ECG/VGC monochrome graphics mode test failed. 640 x 480 graphics test failure. 320 x 200 graphics (256-color mode) test failed. Advanced VGA Controller test failed. 132-column Advanced VGA test failed. Advanced VGA 256-Color test failed.
The following steps apply to error codes 2402-xx through 2456-xx:
1. Run the System Configuration Utility.
2. Replace the monitor and retest.
3. Replace the Advanced VGA board or other video board and retest.
4. Replace the system board
and retest.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 98
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-44 Diagnostic Tools
2458-xx 2468-xx 2477-xx 2480-xx
Advanced VGA Bit BLT Test Advanced VGA DAC Test Advanced VGA Data Path Test Advanced VGA DAC Test
The following steps apply to error codes 2458-xx through 2480-xx:
1. Run Setup.
2. Replace the system board
and retest.
Page 99
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-45
Compaq Network Interface Cards Test Error Codes
The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2/Token Ring Controllers. Corrective action may require replacement of the 32-bit DualSpeed NetFlex-2/Token Ring Controller.
Table 3-14
Compaq Network Interface Cards
Test Error Codes
Error Code Description Recommended Action
6000-xx 6001-xx 6002-xx 6014-xx 6016-xx 6028-xx 6029-xx 6089-xx 6090-xx 6091-xx 6092-xx
Network card ID failed. Network card setup failed. Network card transmit failed. Network card configuration failed. Network card reset failed. Network card internal failed. Network card external failed. Network card open failed. Network card initialization failed. Network card Internal loopback failed. Network card external lo opback failed.
The following steps apply to error codes 6000-xx through 6089-xx:
1. Check the controller
installation in the EISA slot.
2. Check the interrupt type and
number setting.
3. Check the media connection
at the controller and Multistation Access Unit (MAU)*.
4. Check the media speed
(4/16 ) an d type Unshielded Twisted Pair/Shielded Twisted Pair (UTP/ STP) settin gs.
5. Check the MAU, cabling, or
other network components.
6. Replace the controller.
Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide
Page 100
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
3-46 Diagnostic Tools
SCSI Fixed Disk Drive Test Error Codes
The 6500 series of Diagnostic error codes identifies failures with SCSI fixed disk drives, SCSI fixed disk drive controller boards, SCSI fixed disk drive cabling, and system board functions. Corrective action may require replacement of the fixed disk drive cables, fixed disk drive controller, fixed disk, or system board assembly. If your system uses a drive array controller, see the section for Drive Array Advanced Diagnostics (DAAD).
Table 3-15
SCSI Fixed Disk Drive Test Error Codes
Error Code Description Recommended Action
6500-xx 6502-xx 6505-xx 6506-xx 6509-xx 6523-xx 6528-xx
SCSI Disk ID drive types test fa iled. SCSI Disk Unconditional Format test
failed. SCSI Disk Read Test Failed. SCSI Disk SA/Media test failed. SCSI Disk Erase tape test failed. SCSI Disk Random Read test failed. Media load/unload test failed.
The following steps apply to error codes 6500-xx through 6599-xx:
1. Run the System Configuration Utility and verify the drive type.
2. Replace the SCSI disk drive signal and power cables and retest.
3. Replace the SCSI controller and retest.
4. Replace the SCSI disk drive and retest.
5. Replace the system board and retest.
SCSI/IDE CD-ROM Drive Test Error Codes
The 6600 series of Diagnostic error codes identifies failures with the CD-ROM cabling, CD-ROM drive, adapter board, or system board assembly. Corrective action may require replacement of the CD-ROM cabling, CD-ROM drive, adapter board, or system board assembly.
Table 3-16
SCSI/IDE CD-ROM Drive Test Error Codes
Error Code Description Recommended Action
Loading...