For Use With Intel 350 MHz or Greater Processor-Based Servers Only
Maintenance and Service Guide
First Edition (February 1999)
Part Number 113803-001
Spare Part Number 114651-001
Compaq Computer Corporation
Notice
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1999 Compaq Computer Corporation.
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Compaq ProLiant 3000 Servers, For Use With Intel 350 MHz or Greater Processor-Based Servers Only
Maintenance and Service Guide
First Edition(February 1999)
Part Number113803-001
Spare Part Number114651-001
Contents
About This Guide
Symbols in Text.........................................................................................................................vii
Hot-Plug Wide-Ultra Hard Drives............................................................................................5-9
Hot-Plug Wide-Ultra2 Hard Drives........................................................................................5-10
Non-Hot-Plug Wide Ultra2 Hard Drives................................................................................5-11
Hot-Plug Wide-Ultra SCSI-3 Hard Drives.............................................................................5-12
v
Index
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
About This Guide
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference
when servicing Compaq ProLiant 3000 Servers.
IMPORTANT: The installation of options and servicing of this product shall be performed
by individuals who are knowledgeable of the procedures, precautions, and hazards
associated with equipment containing hazardous energy circuits.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings:
vii
WARNING: To reduce the risk of personal injury from electrical shock and
hazardous energy levels, only authorized service technicians should attempt to
repair this equipment. Improper repairs could create conditions that are
hazardous.
WARNING: Indicates that failure to follow directions in the warning could result
in bodily harm or loss of life.
CAUTION: Indicates that failure to follow directions could result in damage to
equipment or loss of information.
IMPORTANT: Presents clarifying information or specific instructions.
NOTE: Presents commentary, sidelights, or interesting points of information.
Compaq Technician Notes
CAUTION: Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or
to make modifications to any printed wiring board. Improper repairs can create a
safety hazard.
CAUTION: To properly ventilate your system, you must provide at least 12
inches (30.5 cm) of clearance at the front and back of the computer.
CAUTION: The computer is designed to be electrically grounded. To ensure
proper operation, plug the AC power cord into a properly grounded AC outlet only.
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
viii About This Guide
WARNING: To reduce the risk of personal injury from electrical shock and
hazardous energy levels, do not exceed the level of repair specified in these
procedures. Because of the complexity of the individual boards and
subassemblies, do not attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs could create conditions
that are hazardous.
WARNING: To reduce the risk of electric shock or damage to the equipment:
■ If the system has multiple power supplies, disconnect power from the system
by unplugging all power cords from the power supplies.
■ Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
Where to Go for Additional Help
In addition to this guide, the following information sources are available:
■ User Documentation
■ Compaq Service Quick Reference Guide
■ Service Training Guides
■ Compaq Service Advisories and Bulletins
■ Compaq QuickFind
■ Compaq Insight Manager
■ Compaq Download Facility: Call 1-281-518-1418
Integrated Management Display
Some Compaq server models include a Compaq Integrated Management Display (IMD), an
integrated, 16x4 character display mounted on the front of the server. This display provides
easy-to-use menu-driven access to server information, including model number, LCD firmware
revision, and POST operations.
Telephone Numbers
For the name of your nearest Compaq Authorized Reseller:
In the United States, call 1-800-345-1518
In Canada, call 1-800-263-5868
For Compaq technical support:
In the United States and Canada, call 1-800-386-2172
For Compaq technical support phone numbers outside the United States and Canada,
visit the Compaq website at:
http://www.compaq.com.
ix
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
Chapter 1
Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant
3000 Servers. See Table 1-1 for the names of referenced spare parts.
External Components Exploded View
1-1
2
33a
1
3b
3a
33b
18b
47
18a
5
8
6
Figure 1-1. Exploded view of Compaq ProLiant 3000 Server chassis components
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
7
4
1-2 Illustrated Parts Catalog
System Components Exploded View
16
17
26
21
12
10
20
23
13
35
1
40
9
15
14
43
19
Figure 1-2. Exploded view of Compaq ProLiant 3000 Server system components
22
44
Spare Parts List
RefDescriptionSpare Part #
CHASSIS
1 Chassis 306574-001
2 Side Access Panel 298364-001
1-3
Table 1-1
Spare Parts List - Compaq ProLiant 3000 Servers
3Access Panel Kit
a) U-Channel Access Panel
b) Top Access Panel
4Front Bezel Door298360-001
5Fixed Front Bezel (Tower Model Only)298361-001
6Rack-Mount Bezel Plate298363-001
7Locking Casters296227-001
8Caster Mounting Support330485-001
SYSTEM COMPONENTS
9Front Fans (2)306576-001
10Rear Fan306577-001
11Redundant High-Speed Fan326873-001 *
12Hot-Plug Power Supply, 750W169286-002
13Integrated Management Display with Cable271930-001
14Power Switch with LED387738-001
154.5 V Replacement Battery160274-001
327835-001
16Intel Pentium III Processor, 500/100 MHz (512 K ) with Heatsink114525-001
17Processor Power Module (Voltage Regulator)329267-001
18SCSI Simplex Hot-Plug Drive Cage
a) Hot-plug drive cage with Simplex board
b) Removable media panel
BOARDS
19Hot-Plug Power Supply Backplane Board169290-001
20System I/O Board with Subpan179779-001
21Netelligent 10/100 TX UTP PCI Controller (NIC)317606-001
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
306572-001
Continued
1-4 Illustrated Parts Catalog
Spare Parts List
RefDescriptionSpare Part #
MASS STORAGE DEVICES
2232x IDE CD-ROM Drive with Tray328707-001
231.44-MB Diskette Drive160788-201
d) Blank IMD panel *
34Hot-Plug Hard Drive Slot Cover, 1.3 inch296200-001 *
35Fan Air Baffle (includes miscellaneous parts)328008-001
36Return Kit (NA)298336-001 *
37Carton and Buns (International)298336-002 *
38Maintenance and Service Guide114651-001 *
39Illustrated Parts Map115006-001 *
306567-001
Continued
1-5
Spare Parts List
RefDescriptionSpare Part #
OPTIONS
40Smart Array 3200 Controller340855-001
41Processor, 450/100 MHz179780-001 *
42SCSI Duplex Hot-Plug Drive Cage306572-001 *
43Ultra2 Drive Cage367087-001
449.1-GB Ultra2 Hard Drive with Tray313715-001
4518.2-GB Wide-Ultra Hard Drive with Tray313764-001 *
469.1-GB Wide-Ultra Hard Drive with Tray199888-001 *
474.3-GB Wide-Ultra Hard Drive with Tray (1-inch)242622-001
482.1-GB Wide-Ultra Hard Drive with Tray (1-inch)242603-001 *
49Tower-to-Rack Conversion Kit298337-001 *
50Option Board Retainer271918-001 *
51Display Module271930-001 *
52Processor Board with Tray179779-001 *
Continued
53Memory Board270183-001 *
* Not Shown
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
Chapter 2
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for
ProLiant 3000 Servers. After completing all necessary removal and replacement procedures,
run the Diagnostics program to verify that all components operate properly.
To service Compaq ProLiant 3000 Servers, the following tools are recommended:
■ Torx T-15 screwdriver
■ Torx T-25 screwdriver
■ Phillips screwdriver
■ From the Compaq SmartStart and Support Software CD:
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage, observe the following precautions:
■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.
■ Keep electrostatic-sensitive parts in their containers until they arrive at static- free
stations.
■ Cover workstations with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■ Keep work area free of non-conductive materials such as ordinary plastic assembly aids
and foam packing.
■ Make sure you are properly grounded when touching a static-sensitive component
or ssembly.
■ Avoid touching pins, leads, or circuitry.
■ Always place drives PCB assembly-side down.
■ Use conductive field service tools.
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
2-2 Removal and Replacement Procedures
Symbols in Equipment
WARNING: Any surface or area of the equipment marked with these
symbols indicates the presence of a hot surface or hot component. If
this surface is contacted, the potential for injury exists. To reduce risk
of injury from a hot component, allow the surface to cool before
touching.
WARNING: Any surface or area of the equipment marked with these
symbols indicates the presence of electrical shock hazards. The
enclosed area contains no operator serviceable parts. To reduce risk of
injury from electrical shock hazards, do not open this enclosure.
WARNING: Any RJ-45 receptacle marked with these symbols
indicates a Network Interface Connection. To reduce risk of electrical
shock, fire, or damage to the equipment, do not plug telephone or
telecommunications connectors into this receptacle.
CLASS 1 LASER PRODUCT
Preparation Procedures
Before beginning any non-hot-plug removal and replacement procedure:
1. Turn OFF the server and any peripheral devices.
2. Disconnect the AC power cord from the AC outlet, then from the server.
3. Disconnect all external peripheral devices from the server.
4. For most removal and replacement procedures, you must remove the server from the rack
and place it on a sturdy table or workbench. Refer to the ProLiant 3000 Server Setup andInstallation Guide for rack removal instructions.
WARNING: To reduce the risk of personal injury, do not attempt to remove the
server from the rack by yourself. A minimum of two people are required to remove
the server from the rack.
WARNING: Because the rack allows you to stack computer components on a
vertical rather than horizontal plane, you must take precautions to provide for rack
stability and safety. It is important that you follow these precautions to provide for
rack stability and safety, and to protect both personnel and property. Heed all
cautions and warnings throughout the installation instructions that came with the
server.
WARNING: This label or equivalent is located on the surface of your
CD-ROM drive. This label indicates that the product is classified as a
CLASS 1 LASER PRODUCT.
CAUTION: Electrostatic discharge can damage electronic components. Be sure
you are properly grounded before beginning any installation procedure. See the
section titled “Electrostatic Discharge” for more information.
Rack Warnings
2-3
WARNING: Always load the heaviest item first and load the rack from the bottom
up. This makes the rack “bottom-heavy” and helps prevent the rack from
becoming unstable.
WARNING: To reduce the risk of personal injury, fire, or damage to the
equipment, do not overload the AC supply branch circuit that provides power to the
rack.
WARNING: To reduce the risk of personal injury or damage to the equipment,
the bottom stabilizers on the equipment must be fully extended. Be sure that the
equipment is properly supported/braced when installing options and cards.
WARNING: A rack may become unstable if more than one component is
extended for any reason. To reduce the risk of personal injury, be sure that the
rack is adequately stabilized before extending a component outside the rack, and
extend only one component at a time.
WARNING: Before beginning to work on the rack, be sure that the leveling jacks
are extended to the floor, that the full weight of the rack rests on the level floor,
and that either stabilizers are installed or multiple racks are coupled for stability.
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
2-4 Removal and Replacement Procedures
Server Warnings and Precautions
WARNING: To reduce the risk of personal injury or damage to the server, you
must support the server when loading or unloading it from the rack. The server is
not attached to the support rails of the rack and may fall if not supported when
extended from the rack.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching.
WARNING: This equipment is designed for connection to a grounded AC outlet.
The grounding type plug is an important safety feature. To reduce the risk of
electric shock or damage to your equipment, do not disable this feature.
WARNING: Be sure that the power outlet into which you plug your power cord is
easily accessible and located as close to the equipment operator as possible.
When you need to disconnect power to the equipment, be sure to unplug the
power cord from the power outlet.
CAUTION: Be sure that the voltage select switch is in the proper position
(115 VAC or 230 VAC). Failure to do so will result in damage to your equipment.
CAUTION: Protect the server from power fluctuations and temporary
interruptions with a regulating uninterruptible power supply (UPS). This device
protects the hardware from damage caused by power surges and voltage spikes
and keeps the system in operation during a power failure.
CAUTION: ProLiant 3000 Serversmust always be operated with system unit
covers on. Proper cooling will not be achieved if the system unit covers are
removed.
Locking Casters
To remove the locking casters:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Place the server on its side.
3. Remove the three T-25 screws securing each caster to the caster mounting support.
4. Pull the locking casters away from the server.
2-5
Figure 2-1. Removing the locking casters
Reverse steps 1 through 4 to replace the casters.
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
2-6 Removal and Replacement Procedures
Caster Mounting Support
To remove the caster mounting support:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the casters. See “Locking Casters” earlier in this chapter.
3. Remove the four T-15 screws securing the caster mounting support to the server.
4. Pull the caster mounting support away from the server.
Figure 2-2. Removing the caster mounting support
Reverse steps 1 through 4 to replace the caster mounting support.
Front Bezel Door
To remove the front bezel door (tower model only):
1. Swing the front bezel door open approximately 45 degrees.
2. Lift the front bezel door up, then pull it away from the chassis.
2-7
COMPACT
Figure 2-3. Removing the front bezel door
NOTE: Drive cage may not be as illustrated.
Reverse steps 1 and 2 to replace the front bezel door.
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
2-8 Removal and Replacement Procedures
Front Fixed Bezel
The front fixed bezel must be removed to replace the power switch. To remove the front
fixed bezel (tower model only):
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the front bezel door.
3. Remove the seven T-15 screws securing the front fixed bezel to the chassis.
4. Pull the front fixed bezel away from the chassis.
COMPACT
Figure 2-4. Removing the front fixed bezel
NOTE: Drive cage may not be as illustrated.
Reverse steps 1 through 4 to replace the front fixed bezel.
Rack-Mount Bezel
The rack-mount bezel (rack model only) must be removed to replace the power switch.
To remove the rack-mount bezel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the seven T-15 screws securing the rack-mount bezel to the chassis.
3. Pull the rack-mount bezel away from the chassis.
2-9
Figure 2-5. Removing the rack-mount bezel
NOTE: Drive cage may not be as illustrated.
Reverse steps 1 through 3 to replace the rack-mount bezel.
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
2-10 Removal and Replacement Procedures
Top Access Panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching them.
To remove the top access panel (tower model only):
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the front bezel door.
3. Remove the T-15 screw securing the top access panel to the front of the chassis.
4. Slide the top access panel back, then lift it from the chassis.
Figure 2-6. Removing the top access panel
Reverse steps 1 through 4 to replace the top access panel.
U-Channel Access Panel
The U-channel access panel is removed for replacement only. To remove the U-channel
access panel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Pull the drive cage assembly forward until it clears the front edge of the U-channel access
panel. See “Drive Cage Assembly” later in this chapter.
3. Remove the caster mounting support. See “Caster Mounting Support” earlier in
this chapter.
4. Remove the two T-15 screws securing the U-channel access panel to the chassis.
5. Slide the U-channel access panel forward, then pull it away from the chassis.
2-11
Figure 2-7. Removing the U-channel access panel
Reverse steps 1 through 5 to replace the U-channel access panel.
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
2-12 Removal and Replacement Procedures
Side Access Panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching them.
To remove the side access panel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Loosen the two screws at the front on the chassis with either a T-15 or
Phillips screwdriver.
3. Slide the side access panel backward, then pull it away from the chassis.
COMPACT
Figure 2-8. Removing the side access panel
NOTE: Drive cage may not be as illustrated.
Reverse steps 1 through 3 to replace the side access panel.
Integrated Management Display (IMD)
The IMD is removed for replacement only.
NOTE: The IMD is shipped standard in the rack-mount model and as an option in the tower
model. The tower model is shown.
To remove the IMD:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter
(tower model only).
3. Remove the front fixed bezel. See “Front Fixed Bezel” earlier in this chapter.
4. Remove the front fans. See “Front Fan(s)” later in this chapter.
5. Remove the drive cage assembly. See “Drive Cage Assembly” later in this chapter.
6. Disconnect the IMD cable 1 from the IMD extension cable 2 connected to the system
I/O board.
2-13
1
2
Figure 2-9. Disconnecting the IMD cable from the IMD extension cable
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
2-14 Removal and Replacement Procedures
7. Press the four latches on the rear of the IMD 3.
8. Pull the IMD from the front of the server 4.
3
COMPACT
3
3
4
3
Figure 2-10. Removing the Integrated Management Display
NOTE: Drive cage may may not be as illustrated.
Reverse steps 1 through 8 to replace the IMD.
CAUTION: Make sure all power and signal cables to the drive cage assembly are
reseated properly.
Fans
Compaq ProLiant 3000 Servers ship standard with two 120-mm front fans (in positions 1 and 3)
and one 92-mm rear fan (in position 5).
The figure below shows the location of the front and rear fans in the ProLiant 3000 Server. You
can add two fans for redundancy in the positions marked Fan 2 and Fan 4.
IMPORTANT: Redundant fans must be added in pairs.
Fan 1
(CPU)
Fan 2
(CPU Redundant)
Fan 5
(CPU Aux)
Fan 3
(I/O)
Fan 4
(I/O Redundant)
2-15
Figure 2-11. Location of fans
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
2-16 Removal and Replacement Procedures
Front Fan(s)
The front fans are removed for replacement or to replace the Integrated Management Display,
the fan baffle, or the drive cage.
To remove a front fan(s):
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
3. Disconnect the fan cable from the system I/O board.
4. Push up on the latch on the side of the fan 1.
5. Pull the fan straight out of the chassis 2.
2
Figure 2-12. Removing a front fan
Reverse steps 1 through 5 to replace a front fan.
1
Fan Baffle
2-17
The fan baffle should only be removed if damaged.
To remove the fan baffle:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
3. Remove fan 2. See “Front Fan(s)” earlier in this chapter.
4. Unsnap the two pins 1 on the fan baffle.
5. Pull the fan baffle back 2, then out and up from the side of the chassis.
1
2
Figure 2-13. Removing the fan baffle
Reverse steps 1 through 5 to replace the fan baffle.
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
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