Compaq 113803-001 User Manual

ProLiant 3000 Servers

For Use With Intel 350 MHz or Greater Processor-Based Servers Only Maintenance and Service Guide

First Edition (February 1999) Part Number 113803-001 Spare Part Number 114651-001 Compaq Computer Corporation

Notice

The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR

EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED

“AS IS” AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT.

This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.



1999 Compaq Computer Corporation.

agreement. The software may be used or copied only in accordance with the terms of the agreement.

Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United States Patent and Trademark Office.

Netelligent, Systempro/XL, SoftPaq, QuickBlank, QuickLock are trademarks and/or service marks of Compaq Computer Corporation.

Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Pentium is a registered trademark and Intel is a trademark of the Intel Corporation. Other product names mentioned herein may be trademarks and/or registered trademarks of their

respective companies.

Compaq ProLiant 3000 Servers, For Use With Intel 350 MHz or Greater Processor-Based Servers Only Maintenance and Service Guide

First Edition (February 1999) Part Number 113803-001 Spare Part Number 114651-001

About This Guide

Symbols in Text.........................................................................................................................vii

Compaq Technician Notes.........................................................................................................vii

Where to Go for Additional Help.............................................................................................viii

Integrated Management Display........................................................................................viii

Telephone Numbers ............................................................................................................ix

Chapter 1

Illustrated Parts Catalog

External Components Exploded View......................................................................................1-1

System Components Exploded View........................................................................................1-2

Spare Parts List.........................................................................................................................1-3

Chapter 2

Removal and Replacement Procedures

Electrostatic Discharge Information.........................................................................................2-1

Symbols in Equipment..............................................................................................................2-2

Preparation Procedures.............................................................................................................2-2

Rack Warnings..................................................................................................................2-3

Server Warnings and Precautions......................................................................................2-4

Locking Casters........................................................................................................................2-5

Caster Mounting Support..........................................................................................................2-6

Front Bezel Door......................................................................................................................2-7

Front Fixed Bezel.....................................................................................................................2-8

Rack-Mount Bezel....................................................................................................................2-9

Top Access Panel ...................................................................................................................2-10

U-Channel Access Panel.........................................................................................................2-11

Side Access Panel...................................................................................................................2-12

Integrated Management Display (IMD)..................................................................................2-13

Fans ........................................................................................................................................ 2-15

Front Fan(s).....................................................................................................................2-16

Fan Baffle........................................................................................................................2-17

Rear Fan..........................................................................................................................2-18

Removable Media and Mass Storage Devices........................................................................2-19

Drive Cage Assemblies ...................................................................................................2-20

Hard Drives.....................................................................................................................2-23

Removable Media Devices..............................................................................................2-25

Diskette Drive .................................................................................................................2-27

Cable Folding and Routing Diagrams.....................................................................................2-28

Memory..................................................................................................................................2-30

Smart Array 3200 Controller..................................................................................................2-33

Netelligent 10/100 TX UTP PCI Controller...........................................................................2-34

Processor ................................................................................................................................2-35

Processor Power Module........................................................................................................2-36

Hot-Plug Power Supply..........................................................................................................2-37

Power Supply Blank Panel .....................................................................................................2-39

Power Backplane Board .........................................................................................................2-40

System I/O Board with Subpan ..............................................................................................2-41

Power Switch..........................................................................................................................2-42

External Replacement Battery................................................................................................2-43

iii

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

Chapter 3

Diagnostic Tools

Default Configuration...............................................................................................................3-2

Default Configuration Messages.......................................................................................3-2

Utilities Access.........................................................................................................................3-2

Running Compaq Utilities.................................................................................................3-3

Power-On Self-Test (POST).....................................................................................................3-4

POST Error Messages .......................................................................................................3-4

Diagnostics Software..............................................................................................................3-17

Running Diagnostics........................................................................................................3-18

Primary Processor Test Error Codes ...............................................................................3-19

Memory Test Error Codes...............................................................................................3-20

Keyboard Test Error Codes.............................................................................................3-21

Parallel Printer Test Error Codes ....................................................................................3-21

Video Display Unit Test Error Codes .............................................................................3-22

Diskette Drive Test Error Codes .....................................................................................3-23

Monochrome Video Board Test Error Codes..................................................................3-23

Serial Test Error Codes ...................................................................................................3-24

Modem Communications Test Error Codes ....................................................................3-24

Hard Drive Test Error Codes ..........................................................................................3-25

Tape Drive Test Error Codes ..........................................................................................3-26

Advanced VGA Board Test Error Codes ........................................................................3-27

NetFlex-2 Controller Test Error Codes ...........................................................................3-29

Compaq Network Interface Boards Test Error Codes.....................................................3-30

SCSI Hard Drive Test Error Codes .................................................................................3-31

SCSI/IDE CD-ROM Drive Test Error Codes..................................................................3-31

SCSI Tape Drive Test Error Codes .................................................................................3-32

Server Manager/R Board Test Error Codes.....................................................................3-32

Pointing Device Interface Test Error Codes....................................................................3-34

Drive Array Advanced Diagnostics (DAAD).........................................................................3-34

Starting DAAD................................................................................................................3-35

DAAD Diagnostic Messages...........................................................................................3-36

Integrated Management Log...................................................................................................3-46

Multiple Ways of Viewing the Log.................................................................................3-46

Event List ........................................................................................................................3-48

Event Messages...............................................................................................................3-48

Rapid Recovery Services........................................................................................................3-50

Automatic Server Recovery-2.........................................................................................3-50

Server Health Logs..........................................................................................................3-59

Storage Fault Recovery Tracking....................................................................................3-63

Storage Automatic Reconstruction..................................................................................3-63

Network Interface Fault Recovery Tracking ...................................................................3-63

Memory Fault Recovery Tracking...................................................................................3-63

Remote Service Features........................................................................................................3-64

ROMPaq.................................................................................................................................3-65

Compaq Insight Manager .......................................................................................................3-65

Features of Compaq Insight Management.......................................................................3-65

Compaq Insight Management Software Architecture......................................................3-66

Chapter 4

Connectors, Switches, Jumpers, and LEDs

Connectors................................................................................................................................4-1

Rear Panel Connectors ......................................................................................................4-1

System I/O Board Connectors...........................................................................................4-2

Switches....................................................................................................................................4-3

Configuration Switch Settings...........................................................................................4-3

Processor Switch Settings..................................................................................................4-4

Jumpers.....................................................................................................................................4-6

LEDs.........................................................................................................................................4-7

Hot-Plug Power Supply LEDs...........................................................................................4-7

Power Switch LED............................................................................................................4-8

CD-ROM Drive LED........................................................................................................4-8

Diskette Drive ...................................................................................................................4-9

Hot-Plug Hard Drive LEDs.............................................................................................4-10

Chapter 5

Physical and Operating Specifications

System Unit..............................................................................................................................5-2

Power Supply............................................................................................................................5-3

SDRAM Dual Inline Memory Modules....................................................................................5-4

1.44-MB Diskette Drive...........................................................................................................5-5

IDE CD-ROM Drive ................................................................................................................5-6

Smart Array 3200 Controller....................................................................................................5-8

Hot-Plug Wide-Ultra Hard Drives............................................................................................5-9

Hot-Plug Wide-Ultra2 Hard Drives........................................................................................5-10

Non-Hot-Plug Wide Ultra2 Hard Drives................................................................................5-11

Hot-Plug Wide-Ultra SCSI-3 Hard Drives.............................................................................5-12

Index

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

About This Guide

This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing Compaq ProLiant 3000 Servers.

IMPORTANT: The installation of options and servicing of this product shall be performed by individuals who are knowledgeable of the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits.

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings:

vii

WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.

WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information.

IMPORTANT: Presents clarifying information or specific instructions.

NOTE: Presents commentary, sidelights, or interesting points of information.

Compaq Technician Notes

CAUTION: Because of the complexity of the individual boards and

subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

CAUTION: To properly ventilate your system, you must provide at least 12 inches (30.5 cm) of clearance at the front and back of the computer.

CAUTION: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

viii About This Guide

WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, do not exceed the level of repair specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs could create conditions that are hazardous.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ If the system has multiple power supplies, disconnect power from the system

by unplugging all power cords from the power supplies.

■ Do not disable the power cord grounding plug. The grounding plug is an

important safety feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily

accessible at all times.

Where to Go for Additional Help

In addition to this guide, the following information sources are available:

■ User Documentation

■ Compaq Service Quick Reference Guide

■ Service Training Guides

■ Compaq Service Advisories and Bulletins

■ Compaq QuickFind

■ Compaq Insight Manager

■ Compaq Download Facility: Call 1-281-518-1418

Integrated Management Display

Some Compaq server models include a Compaq Integrated Management Display (IMD), an integrated, 16x4 character display mounted on the front of the server. This display provides easy-to-use menu-driven access to server information, including model number, LCD firmware revision, and POST operations.

Telephone Numbers

For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800-345-1518

In Canada, call 1-800-263-5868 For Compaq technical support: In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada,

visit the Compaq website at:

http://www.compaq.com.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

Chapter 1

Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant 3000 Servers. See Table 1-1 for the names of referenced spare parts.

External Components Exploded View

1-1

33a

33b

18b

18a

Figure 1-1. Exploded view of Compaq ProLiant 3000 Server chassis components

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

1-2 Illustrated Parts Catalog

System Components Exploded View

Figure 1-2. Exploded view of Compaq ProLiant 3000 Server system components

Spare Parts List

Ref Description Spare Part # CHASSIS

1 Chassis 306574-001 2 Side Access Panel 298364-001

1-3

Table 1-1

Spare Parts List - Compaq ProLiant 3000 Servers

3 Access Panel Kit

a) U-Channel Access Panel

b) Top Access Panel 4 Front Bezel Door 298360-001 5 Fixed Front Bezel (Tower Model Only) 298361-001 6 Rack-Mount Bezel Plate 298363-001 7 Locking Casters 296227-001 8 Caster Mounting Support 330485-001

SYSTEM COMPONENTS

9 Front Fans (2) 306576-001 10 Rear Fan 306577-001 11 Redundant High-Speed Fan 326873-001 * 12 Hot-Plug Power Supply, 750W 169286-002 13 Integrated Management Display with Cable 271930-001 14 Power Switch with LED 387738-001 15 4.5 V Replacement Battery 160274-001

327835-001

16 Intel Pentium III Processor, 500/100 MHz (512 K ) with Heatsink 114525-001 17 Processor Power Module (Voltage Regulator) 329267-001 18 SCSI Simplex Hot-Plug Drive Cage

a) Hot-plug drive cage with Simplex board

b) Removable media panel

BOARDS

19 Hot-Plug Power Supply Backplane Board 169290-001 20 System I/O Board with Subpan 179779-001 21 Netelligent 10/100 TX UTP PCI Controller (NIC) 317606-001

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

306572-001

Continued

1-4 Illustrated Parts Catalog

Spare Parts List

Ref Description Spare Part #

MASS STORAGE DEVICES

22 32x IDE CD-ROM Drive with Tray 328707-001 23 1.44-MB Diskette Drive 160788-201

MEMORY

24 32-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz) 317747-001 * 25 64-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz) 317745-001* 26 128-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz) 317756-001 27 256-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz) 317749-001 * 28 512-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz) 317748-001 *

CABLE KITS

29 Miscellaneous Signal Cable Kit 306565-001 * 30 Miscellaneous Power Cable Kit 306566-001 * 31 Wide SCSI Cable with Terminator, 3D, 22-inch 306579-001 *

MISCELLANEOUS

Continued

32 Keyboard 160648-XXX * 33 Miscellaneous Hardware Kit

a) Power supply blank panel

b) Blank bezel

c) I/O slot card guide *

d) Blank IMD panel * 34 Hot-Plug Hard Drive Slot Cover, 1.3 inch 296200-001 * 35 Fan Air Baffle (includes miscellaneous parts) 328008-001 36 Return Kit (NA) 298336-001 * 37 Carton and Buns (International) 298336-002 * 38 Maintenance and Service Guide 114651-001 * 39 Illustrated Parts Map 115006-001 *

306567-001

Continued

1-5

Spare Parts List

Ref Description Spare Part # OPTIONS

40 Smart Array 3200 Controller 340855-001 41 Processor, 450/100 MHz 179780-001 * 42 SCSI Duplex Hot-Plug Drive Cage 306572-001 * 43 Ultra2 Drive Cage 367087-001 44 9.1-GB Ultra2 Hard Drive with Tray 313715-001 45 18.2-GB Wide-Ultra Hard Drive with Tray 313764-001 * 46 9.1-GB Wide-Ultra Hard Drive with Tray 199888-001 * 47 4.3-GB Wide-Ultra Hard Drive with Tray (1-inch) 242622-001 48 2.1-GB Wide-Ultra Hard Drive with Tray (1-inch) 242603-001 * 49 Tower-to-Rack Conversion Kit 298337-001 * 50 Option Board Retainer 271918-001 * 51 Display Module 271930-001 * 52 Processor Board with Tray 179779-001 *

Continued

53 Memory Board 270183-001 * * Not Shown

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

Chapter 2

Removal and Replacement Procedures

This chapter provides subassembly/module-level removal and replacement procedures for ProLiant 3000 Servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.

To service Compaq ProLiant 3000 Servers, the following tools are recommended:

■ Torx T-15 screwdriver

■ Torx T-25 screwdriver

■ Phillips screwdriver

■ From the Compaq SmartStart and Support Software CD:

❏ System Configuration Utility software ❏ Drive Array Advanced Diagnostics software ❏ Diagnostics software

2-1

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:

■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.

■ Keep electrostatic-sensitive parts in their containers until they arrive at static- free

stations.

■ Cover workstations with approved static-dissipating material. Provide a wrist strap

connected to the work surface and properly grounded tools and equipment.

■ Keep work area free of non-conductive materials such as ordinary plastic assembly aids

and foam packing.

■ Make sure you are properly grounded when touching a static-sensitive component

or ssembly.

■ Avoid touching pins, leads, or circuitry.

■ Always place drives PCB assembly-side down.

■ Use conductive field service tools.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-2 Removal and Replacement Procedures

Symbols in Equipment

WARNING: Any surface or area of the equipment marked with these

symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce risk of injury from a hot component, allow the surface to cool before touching.

WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. The enclosed area contains no operator serviceable parts. To reduce risk of injury from electrical shock hazards, do not open this enclosure.

WARNING: Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection. To reduce risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

CLASS 1 LASER PRODUCT

Preparation Procedures

Before beginning any non-hot-plug removal and replacement procedure:

1. Turn OFF the server and any peripheral devices.

2. Disconnect the AC power cord from the AC outlet, then from the server.

3. Disconnect all external peripheral devices from the server.

4. For most removal and replacement procedures, you must remove the server from the rack

and place it on a sturdy table or workbench. Refer to the ProLiant 3000 Server Setup and Installation Guide for rack removal instructions.

WARNING: To reduce the risk of personal injury, do not attempt to remove the server from the rack by yourself. A minimum of two people are required to remove the server from the rack.

WARNING: Because the rack allows you to stack computer components on a vertical rather than horizontal plane, you must take precautions to provide for rack stability and safety. It is important that you follow these precautions to provide for rack stability and safety, and to protect both personnel and property. Heed all cautions and warnings throughout the installation instructions that came with the server.

WARNING: This label or equivalent is located on the surface of your CD-ROM drive. This label indicates that the product is classified as a CLASS 1 LASER PRODUCT.

CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning any installation procedure. See the section titled “Electrostatic Discharge” for more information.

Rack Warnings

2-3

WARNING: Always load the heaviest item first and load the rack from the bottom

up. This makes the rack “bottom-heavy” and helps prevent the rack from becoming unstable.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack.

WARNING: To reduce the risk of personal injury or damage to the equipment, the bottom stabilizers on the equipment must be fully extended. Be sure that the equipment is properly supported/braced when installing options and cards.

WARNING: A rack may become unstable if more than one component is extended for any reason. To reduce the risk of personal injury, be sure that the rack is adequately stabilized before extending a component outside the rack, and extend only one component at a time.

WARNING: Before beginning to work on the rack, be sure that the leveling jacks are extended to the floor, that the full weight of the rack rests on the level floor, and that either stabilizers are installed or multiple racks are coupled for stability.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-4 Removal and Replacement Procedures

Server Warnings and Precautions

WARNING: To reduce the risk of personal injury or damage to the server, you

must support the server when loading or unloading it from the rack. The server is not attached to the support rails of the rack and may fall if not supported when extended from the rack.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching.

WARNING: This equipment is designed for connection to a grounded AC outlet. The grounding type plug is an important safety feature. To reduce the risk of electric shock or damage to your equipment, do not disable this feature.

WARNING: Be sure that the power outlet into which you plug your power cord is easily accessible and located as close to the equipment operator as possible. When you need to disconnect power to the equipment, be sure to unplug the power cord from the power outlet.

CAUTION: Be sure that the voltage select switch is in the proper position (115 VAC or 230 VAC). Failure to do so will result in damage to your equipment.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

CAUTION: ProLiant 3000 Servers must always be operated with system unit covers on. Proper cooling will not be achieved if the system unit covers are removed.

Locking Casters

To remove the locking casters:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Place the server on its side.

3. Remove the three T-25 screws securing each caster to the caster mounting support.

4. Pull the locking casters away from the server.

2-5

Figure 2-1. Removing the locking casters

Reverse steps 1 through 4 to replace the casters.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-6 Removal and Replacement Procedures

Caster Mounting Support

To remove the caster mounting support:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the casters. See “Locking Casters” earlier in this chapter.

3. Remove the four T-15 screws securing the caster mounting support to the server.

4. Pull the caster mounting support away from the server.

Figure 2-2. Removing the caster mounting support

Reverse steps 1 through 4 to replace the caster mounting support.

Front Bezel Door

To remove the front bezel door (tower model only):

1. Swing the front bezel door open approximately 45 degrees.

2. Lift the front bezel door up, then pull it away from the chassis.

2-7

COMPACT

Figure 2-3. Removing the front bezel door

NOTE: Drive cage may not be as illustrated.

Reverse steps 1 and 2 to replace the front bezel door.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-8 Removal and Replacement Procedures

Front Fixed Bezel

The front fixed bezel must be removed to replace the power switch. To remove the front fixed bezel (tower model only):

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the front bezel door.

3. Remove the seven T-15 screws securing the front fixed bezel to the chassis.

4. Pull the front fixed bezel away from the chassis.

COMPACT

Figure 2-4. Removing the front fixed bezel

NOTE: Drive cage may not be as illustrated.

Reverse steps 1 through 4 to replace the front fixed bezel.

Rack-Mount Bezel

The rack-mount bezel (rack model only) must be removed to replace the power switch. To remove the rack-mount bezel:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the seven T-15 screws securing the rack-mount bezel to the chassis.

3. Pull the rack-mount bezel away from the chassis.

2-9

Figure 2-5. Removing the rack-mount bezel

NOTE: Drive cage may not be as illustrated.

Reverse steps 1 through 3 to replace the rack-mount bezel.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-10 Removal and Replacement Procedures

Top Access Panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the

internal system components to cool before touching them.

To remove the top access panel (tower model only):

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the front bezel door.

3. Remove the T-15 screw securing the top access panel to the front of the chassis.

4. Slide the top access panel back, then lift it from the chassis.

Figure 2-6. Removing the top access panel

Reverse steps 1 through 4 to replace the top access panel.

U-Channel Access Panel

The U-channel access panel is removed for replacement only. To remove the U-channel access panel:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Pull the drive cage assembly forward until it clears the front edge of the U-channel access

panel. See “Drive Cage Assembly” later in this chapter.

3. Remove the caster mounting support. See “Caster Mounting Support” earlier in

this chapter.

4. Remove the two T-15 screws securing the U-channel access panel to the chassis.

5. Slide the U-channel access panel forward, then pull it away from the chassis.

2-11

Figure 2-7. Removing the U-channel access panel

Reverse steps 1 through 5 to replace the U-channel access panel.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-12 Removal and Replacement Procedures

Side Access Panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the

internal system components to cool before touching them.

To remove the side access panel:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Loosen the two screws at the front on the chassis with either a T-15 or

Phillips screwdriver.

3. Slide the side access panel backward, then pull it away from the chassis.

COMPACT

Figure 2-8. Removing the side access panel

NOTE: Drive cage may not be as illustrated.

Reverse steps 1 through 3 to replace the side access panel.

Integrated Management Display (IMD)

The IMD is removed for replacement only.

NOTE: The IMD is shipped standard in the rack-mount model and as an option in the tower model. The tower model is shown.

To remove the IMD:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter

(tower model only).

3. Remove the front fixed bezel. See “Front Fixed Bezel” earlier in this chapter.

4. Remove the front fans. See “Front Fan(s)” later in this chapter.

5. Remove the drive cage assembly. See “Drive Cage Assembly” later in this chapter.

6. Disconnect the IMD cable 1 from the IMD extension cable 2 connected to the system

I/O board.

2-13

Figure 2-9. Disconnecting the IMD cable from the IMD extension cable

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-14 Removal and Replacement Procedures

7. Press the four latches on the rear of the IMD 3.

8. Pull the IMD from the front of the server 4.

COMPACT

Figure 2-10. Removing the Integrated Management Display

NOTE: Drive cage may may not be as illustrated.

Reverse steps 1 through 8 to replace the IMD.

CAUTION: Make sure all power and signal cables to the drive cage assembly are reseated properly.

Fans

Compaq ProLiant 3000 Servers ship standard with two 120-mm front fans (in positions 1 and 3) and one 92-mm rear fan (in position 5).

The figure below shows the location of the front and rear fans in the ProLiant 3000 Server. You can add two fans for redundancy in the positions marked Fan 2 and Fan 4.

IMPORTANT: Redundant fans must be added in pairs.

Fan 1

(CPU)

Fan 2

(CPU Redundant)

Fan 5

(CPU Aux)

Fan 3

(I/O)

Fan 4

(I/O Redundant)

2-15

Figure 2-11. Location of fans

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-16 Removal and Replacement Procedures

Front Fan(s)

The front fans are removed for replacement or to replace the Integrated Management Display, the fan baffle, or the drive cage.

To remove a front fan(s):

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.

3. Disconnect the fan cable from the system I/O board.

4. Push up on the latch on the side of the fan 1.

5. Pull the fan straight out of the chassis 2.

Figure 2-12. Removing a front fan

Reverse steps 1 through 5 to replace a front fan.

Fan Baffle

2-17

The fan baffle should only be removed if damaged. To remove the fan baffle:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.

3. Remove fan 2. See “Front Fan(s)” earlier in this chapter.

4. Unsnap the two pins 1 on the fan baffle.

5. Pull the fan baffle back 2, then out and up from the side of the chassis.

Figure 2-13. Removing the fan baffle

Reverse steps 1 through 5 to replace the fan baffle.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-18 Removal and Replacement Procedures

Rear Fan

Remove the rear fan for replacement or for upgrading to another model fan. To remove the rear fan:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.

3. Disconnect the rear fan cable from the system I/O board.

4. Loosen the thumbscrew securing the rear fan to the chassis.

5. Pull the rear fan out of the chassis.

Figure 2-14. Removing the rear fan

Reverse steps 1 through 5 to replace the rear fan.

Removable Media and Mass Storage Devices

Compaq ProLiant 3000 Servers can house up to 12 mass storage devices, including:

■ Preinstalled 3.5-inch 1.44-MB diskette drive and an IDE CD-ROM drive

■ Two half-height drives (removable media area)

■ Wide-Ultra Hot-Plug drive cage with seven drive bays

❏ Simplex or Duplex mode: Seven 1-inch drives, (Wide-Ultra)

■ Ultra2 Hot-Plug drive cage with ten drive bays (Simplex mode)

Figure 2-15 and Table 2-1 show the drive bay locations with the Ultra2 Hot-Plug drive cage.

2-19

Figure 2-15. Server drive bay locations and Ultra2 drive identification

Table 2-1

Description of Drive Bays

Drive Position Configuration

1 3.5-inch x 1-inch device (1.44 MB standard diskette drive)

2 3

2 5.25-inch x 1.6-inch device (removable media area) 3 5.25-inch x 1.6-inch device (removable media area) 4 Standard IDE CD-ROM

56 Simplex or Duplex Cage: Seven 1-inch hot-plug hard drives (Wide-Ultra drive cage)

Simplex Cage: Ten 1-inch hot-plug hard drives (Ultra2 drive cage and backplane board)

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-20 Removal and Replacement Procedures

Drive Cage Assemblies

ProLiant 3000 Servers ship with either Wide-Ultra or Ultra2 drive cage assemblies. The WideUltra and the Ultra2 drive cage assemblies include the drive cage and backplane board.

Wide-Ultra Hot-Plug Drive Cage

To remove the Wide-Ultra drive cage assembly:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the front bezel door (tower model only). See “Front Bezel Door” earlier in this

chapter.

CAUTION: Do not remove a hot-plug drive if any of the online LEDs are green.

NOTE: The front fans rest against the drive cage assembly and may cause resistance when the

assembly is moved.

3. Remove the side access panel. See “Side Access Panel” earlier in this chapter.

4. Remove the front fans. See “Front Fan(s)” earlier in this chapter.

5. Loosen the two thumbscrews securing the drive cage to the chassis 1.

6. Pull out the latch securing the drive cage assembly in the chassis 2.

7. Pull the drive cage partially from the chassis to allow better access to cables.

8. Disconnect the hard drive backplane power cable, any SCSI cables, and the

IDE CD-ROM signal cable.

9. Slide the drive cage assembly out the front of the chassis 3.

COMPACT

Figure 2-16. Removing the Wide-Ultra hot-plug drive cage assembly

Reverse steps 1 through 9 to replace the Wide-Ultra hot-plug drive cage assembly.

Simplex Enabler Board

The Simplex Enabler board is removed when changing the Wide-Ultra drive cage assembly to Duplex mode.

To remove the Simplex Enabler board:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the drive cage assembly. See “Drive Cage Assemblies” earlier in this chapter.

3. Pull the Simplex Enabler board off the plugs on the back of the drive cage assembly.

2-21

Figure 2-17. Removing the Simplex Enabler Board

Reverse steps 1 through 3 to replace the Simplex Enabler board.

Duplex Enabler Board

The Duplex Enabler board ships in the country specific kit with every Wide-Ultra drive cage assembly. It is removed and replaced using the same steps as the Simplex Enabler board. The Duplex Enabler board has a SCSI connector for removable media use. Before removing the Duplex Enabler board, be sure to disconnect any SCSI cables.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-22 Removal and Replacement Procedures

Ultra2 Hot-Plug Drive Cage

To remove the Ultra2 hot-plug drive cage assembly:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the front bezel door (tower model only). See “Front Bezel Door” earlier in

this chapter.

3. Remove the side access panel. See “Side Access Panel” earlier in this chapter.

NOTE: The front fans rest against the drive cage assembly and may cause resistance when the assembly is moved.

4. Remove the front fans. See “Front Fan(s)” earlier in this chapter.

5. Loosen the two thumbscrews securing the drive cage to the chassis 1.

6. Pull out the latch securing the drive cage assembly in the chassis 2.

7. Pull the drive cage partially out of the chassis to access the cables.

8. Disconnect the hard drive backplane power cable, any SCSI cables, and the

IDE CD-ROM signal cable.

9. Slide the drive cage assembly out the front of the chassis 3.

Figure 2-18. Removing the Ultra2 hot-plug drive cage assembly

Reverse steps 1 through 9 to replace the Ultra2 hot-plug drive cage assembly.

Hard Drives

2-23

Wide-Ultra Hot-Plug Hard Drives

Wide-Ultra hot-plug hard drives are removed for replacement or for upgrade to a larger drive. To remove a Wide-Ultra hot-plug hard drive:

1. Open the front bezel door (tower model only).

CAUTION: Do not remove a hot-plug drive if any of the online LEDs are green.

2. Press the release tabs 1 and open the locking levers 2 that hold the drive in place.

3. Pull the drive from the cage 3.

Figure 2-19. Removing a Wide-Ultra hot-plug hard drive

Reverse steps 1 through 3 to replace a Wide-Ultra hot-plug hard drive.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-24 Removal and Replacement Procedures

Ultra2 Hot-Plug Hard Drives

Compaq ProLiant 3000 Servers may ship with Ultra2 hot-plug hard drives. Ultra2 hot-plug hard drives are removed for replacement or for upgrade to a larger drive.

CAUTION: Do not remove a hot-plug drive if any of the online LEDs are green.

To remove an Ultra2 hot-plug hard drive:

1. Open the front bezel door (tower model only).

2. Press the release tab 1 and open the locking lever 2 that holds the drive in place.

3. Pull the drive from the cage.

Figure 2-20. Removing an Ultra2 hot-plug hard drive

Reverse steps 1 through 3 to replace an Ultra2 hot-plug hard drive.

Removable Media Devices

The removable media area contains the standard CD-ROM drive and two available half-height drive bays.

Removable Media Panel

The removable media panel must be removed to access the removable media area. To remove the removable media panel:

1. Remove the four T-15 screws securing the removable media panel to the drive

cage assembly.

2. Pull the removable media panel away from the drive cage assembly.

2-25

Figure 2-21. Removing the removable media panel

Reverse steps 1 and 2 to replace the removable media panel.

NOTE: Ultra2 drive cage is shown.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-26 Removal and Replacement Procedures

Removable Media Drives

The removable media drives are removed for replacement or when installing another media device.

To remove a drive from the removable media area, including the CD-ROM drive and tape drive:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the drive cage assembly. See “Drive Cage Assembly” earlier in this chapter.

3. Remove the removable media panel. See “Removable Media Panel” earlier in

this chapter.

4. Disconnect all cables from the removable media device.

5. Remove the four T-15 screws securing the drive to the drive cage assembly.

6. Pull the drive out the front of the drive cage assembly.

Figure 2-22. Removing a drive from the removable media area

NOTE: Drive cage may not be as illustrated.

Reverse steps 1 through 6 to replace a drive in the removable media area.

Diskette Drive

The diskette drive is removed for replacement or when installing another media device. To remove the diskette drive:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Remove the drive cage assembly. See “Drive Cage Assembly” later in this chapter.

4. Disconnect all cables from the diskette drive.

5. Loosen the two thumbscrews on the underside of the diskette drive 1.

6. Remove the screw on the side of the diskette drive 2.

7. Pull the drive back, then out the top of the chassis 3.

2-27

Figure 2-23. Removing the diskette drive

Reverse steps 1 through 7 to replace the diskette drive.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-28 Removal and Replacement Procedures

Cable Folding and Routing Diagrams

Figure 2-24. CD-ROM drive cable folding and routing diagram

Figure 2-25. Diskette drive cable folding and routing diagram

Figure 2-26. Array Controller removable media cable folding and routing diagram

2-29

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-30 Removal and Replacement Procedures

Memory

Compaq ProLiant 3000 Servers ship standard with either 128 MB or 256 MB Synchronous DRAM (SDRAM) Dual Inline Memory Modules (DIMMs)installed in the DIMM 5 socket location. Memory can be expanded to a maximum of 4 GB. Install SDRAM DIMM modules one at a time in the proper socket. See Figure 2-27 and Table 2-2.

The following guidelines MUST be followed when installing or replacing memory:

■ Use only 32-, 64-, 128-, 256- or 512-MB SDRAM DIMMs.

■ Use Compaq SDRAM DIMMs only.

■ SDRAM DIMMs must all be rated 100 MHz and of the same manufacturer.

The recommended SDRAM DIMM installation order is:

■ First SDRAM DIMM in socket 5

■ Second SDRAM DIMM in socket 1

■ Third SDRAM DIMM in socket 6

■ Fourth SDRAM DIMM in socket 2

■ Fifth SDRAM DIMM in socket 7

■ Sixth SDRAM DIMM in socket 3

■ Seventh SDRAM DIMM in socket 8

■ Eighth SDRAM DIMM in socket 4

The following drawing shows the SDRAM DIMM socket locations.

SOCKET 1 SOCKET 2 SOCKET 3 SOCKET 4

SOCKET 5 SOCKET 6

SOCKET 7 SOCKET 8

Figure 2-27. SDRAM DIMM socket locations

Any combination of SDRAM DIMMs can be used as long as the guidelines explained earlier are followed. Examples of possible SDRAM DIMM upgrade combinations are shown below.

Table 2-2

Examples of SDRAM DIMM Upgrade Combinations

Total

Memory Socket 1 Socket 2 Socket 3 Socket 4 Socket 5 Socket 6 Socket 7 Socket 8

128 MB 64 MB 64 MB 128 MB 128 MB 256 MB 128 MB 128 MB

256MB 32 MB 32 MB 32 MB 32 MB 32 MB 32 MB 32 MB 32 MB 512 MB 256 MB 256 MB 512 MB 128 MB 128 MB 128 MB 128 MB

1GB 256 MB 256 MB 256 MB 256 MB

1 GB 512 MB 512 MB

2-31

2 GB 256 MB 256 MB 256 MB 256 MB 256 MB 256 MB 256 MB 256 MB 2 GB 512 MB 512 MB 512 MB 512 MB 3 GB 256 MB 256 MB 512 MB 512 MB 256 MB 256 MB 512 MB 512 MB 4 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-32 Removal and Replacement Procedures

To remove an SDRAM DIMM:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Remove any expansion boards above the SDRAM DIMM socket.

4. Press both SDRAM DIMM socket latches outward 1.

5. Pull out the SDRAM DIMM 2.

Figure 2-28. Removing a SDRAM DIMM

Reverse steps 1 through 5 to replace a SDRAM DIMM.

IMPORTANT: A memory module can be installed one way only. Be sure to match the key sockets on the module with the tab on the memory socket. Push the module down into the socket, ensuring that the module is fully inserted and properly seated.

Smart Array 3200 Controller

The Smart Array 3200 Controller is removed for replacement or when replacing the I/O board or the drive cage assembly.

To remove the Smart Array 3200 Controller:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the side access panel. See “Side Access Panels” earlier in this chapter.

3. Disconnect any external cables from the PCI controller.

4. Open the slot release lever by pressing on its ribbed area 1.

5. Grasp each end of the PCI controller, then gently remove it 2 without touching other installed boards.

2-33

Figure 2-29. Removing the Smart Array 3200 Controller

Reverse steps 1 through 5 to replace a drive array controller. The Smart Array 3200 Controller should only be used on Ultra2 drive cage assemblies. Refer to the Smart Array 3200 Controller Reference Guide for further information.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-34 Removal and Replacement Procedures

Netelligent 10/100 TX UTP PCI Controller

The Compaq Netelligent 10/100 TX UTP network controller is removed for replacement or to access the system I\O board.

To remove a Netelligent 10/100 TX UTP PCI controller:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the side access panel. See “Side Access Panels” earlier in this chapter.

3. Disconnect any external cables from the PCI controller.

4. Open the slot release lever by pressing on its ribbed area 1.

5. Grasp each end of the PCI controller, then gently remove it without touching other installed boards 2.

Figure 2-30. Removing a Netelligent 10/100 TX UTP PCI Controller

Reverse steps 1 through 5 to replace a Netelligent 10/100 TX UTP PCI Controller.

Processor

Compaq ProLiant 3000 Servers support up to two 500 MHz or greater Intel Pentium III Xeon processors with corresponding processor power modules and memory banks.

To remove a processor:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.

3. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

4. Push the two locking clips 1 in to release the processor.

5. Remove the processor 2.

2-35

NOTE: The processor may be a different model than illustrated.

Figure 2-31. Removing a processor

Reverse steps 1 through 5 to replace the processor.

NOTE: The locking clips lock into place when the processor is properly seated.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-36 Removal and Replacement Procedures

Processor Power Module

To remove a processor power module:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.

3. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

4. Push the two locking clips out to release the processor power module 1.

5. Remove the processor power module 2.

NOTE: The processor power module may be a different model than illustrated.

Figure 2-32. Removing the processor power module.

Reverse steps 1 through 5 to replace the processor power module.

NOTE: The locking clips lock into place when the processor power module is properly seated.

Hot-Plug Power Supply

Compaq ProLiant 3000 Servers ship with one 500/750-watt hot-plug power supply 1. A second, redundant, hot-plug 750-watt power supply is supported as an option and fits into the covered area 2.

2-37

Figure 2-33. Power supply bay configuration

CAUTION: If the power supply in bay 2 is removed and not immediately replaced, you must install the power supply cover plate to maintain proper air flow.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-38 Removal and Replacement Procedures

NOTE: You do not need to remove power from the unit for a hot-plug power supply replacement

in a redundant power supply configuration.

WARNING: To reduce the risk of electric shock or damage to the equipment in a single power supply configuration:

■ Unplug the power cord before removing the power supply from the server.

■ Install the power supply before connecting the power cord to the power

supply.

To remove a hot-plug power supply in a single power supply configuration:

1. If there is a padlock and locking bar attached to the power supplies, unlock the padlock and lift the bar away from the power supplies.

2. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

3. Press the lever in the center of the power supply handle 1, then pull out the handle 2. This detaches the power supply from the power backplane board.

4. Using the handle, pull the power supply from the server 3.

Figure 2-34. Removing a hot-plug power supply

Reverse steps 1 through 4 to replace a hot-plug power supply.

CAUTION: Do not replace the hot-plug power supply with the AC power cord attached to the rear of the server in a single power supply configuration.

Power Supply Blank Panel

The power supply blank panel is removed to install a redundant power supply. To remove the power supply blank panel:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the two T-15 screws securing the power supply cover plate to the chassis.

3. Pull the power supply cover plate away from the chassis.

2-39

Figure 2-35. Removing the power supply cover plate

Reverse steps 1 through 3 to replace a power supply cover plate.

CAUTION: The power supply cover plate or the optional hot-plug redundant power supply must be present in bay 2 to maintain proper cooling of drive bays.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-40 Removal and Replacement Procedures

Power Backplane Board

The power backplane board is removed for replacement. To remove the power backplane board:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the power supply(s). See “Hot-Plug Power Supply” earlier in this chapter.

3. Disconnect all cables from the power backplane board.

4. Loosen the two thumbscrews on the backplane board 1.

5. Rotate the power backplane board 2, then slide it out the rear of the chassis 3.

Figure 2-36. Removing the power backplane board

Reverse steps 1 through 5 to replace the power backplane board.

System I/O Board with Subpan

The system I/O board with subpan is removed for replacement or to upgrade to a different Compaq model server.

To remove the system I/O board with subpan:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.

3. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

4. Disconnect and remove all boards from the system I/O board. Place these boards on a nonconductive work surface.

5. Disconnect all cables from the system I/O board.

6. Loosen the thumbscrews securing the system I/O board and subpan to the chassis.

7. Move the system I/O board forward slightly, then up through the top of the server.

2-41

Figure 2-37. Removing the system I/O board with subpan

Reverse steps 1 through 7 to replace the system I/O board with subpan. Change the switch 1 and switch 2 settings to match the switch settings on the board being replaced. Install all removed boards onto the replacement system I/O board after installing the I/O board into the system.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-42 Removal and Replacement Procedures

Power Switch

IMPORTANT: To completely remove all power from the system, you must disconnect the

power cord from the server. In systems with multiple power supplies, you must disconnect all power cords to completely remove power from the system.

To remove the power switch:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the front fixed bezel. See “Front Fixed Bezel” earlier in this chapter.

3. Remove the side access panel. See “Side Access Panel” earlier in this chapter.

4. Unplug the power switch cables from the system board.

5. Press on the top and bottom of the switch, from inside the chassis 1, then pull the switch out the front of the server 2.

Figure 2-38. Removing the power switch

Reverse steps 1 through 5 to replace the power switch.

External Replacement Battery

The external replacement battery is installed if the permanent lithium battery fails. To install the external replacement battery:

WARNING: This server contains an internal Lithium Manganese Dioxide, or a Vanadium Pentoxide, or an alkaline battery pack. There is risk of fire and burns if the battery pack is not handled properly. To reduce the risk of personal injury:

Do not attempt to recharge the battery.

Do not expose to temperatures higher than 60°C.

Do not disassemble, crush, puncture, short external contacts, or dispose of in

fire or water. Replace only with the Compaq spare designated for this product.

CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq Partners, or their agents.

2-43

CAUTION: Do not remove the lithium battery from the system I/O board or

permanent damage may occur. If the battery fails, install an external replacement battery.

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

2-44 Removal and Replacement Procedures

3. Connect the battery cable to battery header E9 on the system board.

4. Remove the adhesive backing from the hook-and-loop fastener strip on the replacement battery, then place the battery and the hook-and-loop fastener strip as indicated in the following illustration.

Figure 2-39. Installing the external replacement battery

5. Change toggle 1 on switchbank SW2 to the OFF position on the system board. See Chapter 4, “Connectors, Switches, Jumpers, and LEDs” for more information on the

external replacement battery.

6. Place the label included with your battery kit on the back of your server above the power connector.

7. Run the Compaq System Configuration Utility to reconfigure the system. See Chapter 3, “Diagnostic Tools,” for more information.

NOTE: If the replacement battery fails or is defective, properly dispose of the failed battery and repeat steps 3 through 7.

Chapter 3

Diagnostic Tools

This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are:

■ Default Configuration

■ Access to Compaq Utilities

■ Power-On Self-Test (POST)

■ Diagnostics Software

■ Drive Array Advanced Diagnostics (DAAD)

■ Integrated Management Log

■ Rapid Recovery Services

■ Remote Service Features

■ ROMPaq

■ Compaq Insight Manager

3-1

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-2 Diagnostic Tools

Default Configuration

When the system is first powered on, the system ROM detects the un-configured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.

Default Configuration Messages

IMPORTANT: If you chose to format and partition your boot drive before running SmartStart and the System Configuration programs, this may prohibit creating a System Partition and the off-line remote management features that it provides.

If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD in the CD-ROM drive prior to powering on the Server, the system ROM will boot to that utility. If the system ROM does not detect one of those CDs, you will be prompted for your intended operating system. The system will reboot if any operating system-dependent configurations have changed with the new operating system selection. If the selected operating system-dependent configurations are the same as the current configurations, the system will boot normally. If you enter a wrong choice, on subsequent re-boots you may change your operating system.

Utilities Access

The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system, including:

■ System Configuration Utility

■ Array Configuration Utility

■ Drive Array Advanced Diagnostics Utility

■ ROMPaq Firmware Upgrade Utilities

CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. This will result in data loss to the entire system.

Running Compaq Utilities

There are three ways to access Compaq Utilities:

■ Run the utilities on the system partition.

If the system was installed using SmartStart, the Compaq utilities will automatically be available on the system partition. The system partition could also have been created during a manual system installation.

3-3

To run the utilities on the system partition, boot the system and press

F10

when you see:

“Press F10 for system partition utilities.” Then select the utilities from the menu.

❏ System Configuration Utility is available under the System Configuration menu. ❏ Array Configuration Utility is available under the System Configuration menu. ❏ Drive Array Advanced Diagnostics Utility is available under the Diagnostics and

Utilities menu.

❏ ROMPaq Firmware Upgrade Utility is available under the Diagnostics and

Utilities menu.

■ Run the utilities from diskette.

You can also run the utilities from their individual diskettes. If you have a utility diskette newer than the version on the SmartStart and Support Software CD, use that diskette.

You can also create a diskette version of the utility from the SmartStart and Support Software CD. To create diskette versions of the utilities from the CD:

1. Boot the Compaq SmartStart and Support Software CD.

2. From the Compaq System Utilities screen, select Create Support Software È Next.

3. Select the diskette you would like to create from the list, then follow the instructions

on the screen.

■ Run the utilities from the Compaq SmartStart and Support Software CD.

IMPORTANT: Only the System Configuration Utility and the Array Configuration Utility can be executed from the Compaq SmartStart and Support Software CD. All other utilities must be executed from the system partition or from diskette.

To run these utilities directly from the Compaq SmartStart and Support Software CD:

1. Boot the Compaq SmartStart and Support Software CD.

2. From the Compaq System Utilities screen, select the utility you wish to run, then

select Next.

❏ To execute the System Configuration Utility, select Run System Configuration

Utility.

❏ To execute the Array Configuration Utility, select Run Array Configuration

Utility.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-4 Diagnostic Tools

Power-On Self-Test (POST)

POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly:

■ Processors

■ Keyboard

■ Power supply

■ System board

■ Memory

■ Memory expansion boards

■ Controllers

■ Diskette drives

■ Hard drives

POST Error Messages

If POST finds an error in the system, an error condition is indicated by an audible and/or visual message. If an error code displays on the screen during POST or after resetting the system, follow the instructions in Table 3-1. The error messages and codes listed in Table 3-1 include all codes generated by Compaq products. Your system generates only those codes that are applicable to your configuration and options.

In each case, the Recommended Action column lists the steps necessary to correct the problem. After completing each step, run the Diagnostics program to verify whether the error condition has been corrected. If the error code reappears, perform the next step, then run the Diagnostics program again. Follow this procedure until Diagnostics no longer detects an error condition.

Table 3-1

POST Error Messages

Error Code

A Critical Error occurred prior to this power-up

101-ROM Error 1L,1S System ROM checksum. Run Diagnostics. Replace failed

101-I/O ROM Error None Options ROM checksum. Run Diagnostics. Replace failed

102-System Board Failure

104-ASR-2 Timer Failure

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

None A catastrophic system error,

which caused the server to crash, has been logged.

None DMA, timers, and so on. Replace the system board. Run the

None System board failure. Run Diagnostics. Replace failed

Run Diagnostics. Replace failed assembly as indicated.

assembly as indicated.

Compaq System Configuration Utility.

assembly as indicated.

Continued

3-5

POST Error Messages

Error Code

162-System Options Not Set

163-Time & Date Not Set

170-Expansion Device Not Responding

172-Configuration Nonvolatile Memory Invalid

172-1 Configuration Nonvolatile Memory Invalid

172-2 IRC Configuration Invalid

173-Slot ID Mismatch

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

2S Configuration incorrect. Run the System Configuration Utility

and correct.

2S Invalid time or date in

configuration memory.

None EISA or PCI expansion board

failure.

None Nonvolatile configuration

corrupt or jumper installed.

None Nonvolatile configuration

corrupt.

None IRC enabled and video

controller is in PCI slot on the

Run the System Configuration Utility and correct.

Check board for secure installation. Replace the failed board if necessary.

Run the System Configuration Utility and correct.

Move video controller to a PCI slot on the primary PCI bus.

secondary bus.

None Board replaced, configuration

not updated.

Run the System Configuration Utility and correct.

174Configuration/Slot

None EISA or PCI board not found. Run the System Configuration Utility

and correct. Mismatch Device Not Found

175Configuration/Slot

None EISA or PCI board added,

configuration not updated.

Run the System Configuration Utility

and correct. Mismatch Device Found

176-Slot with Not Readable ID Yields

None EISA or PCI board in slot that

should contain an ISA board.

Run the System Configuration Utility

and correct. Valid ID

177-Configuration Not Complete

178-Processor Configuration Invalid

179-System Revision Mismatch

None Incomplete System

Configuration.

None Processor type or step does not

match configuration memory.

None A board was installed that has a

different revision date.

Run the System Configuration Utility

and correct.

Run the System Configuration Utility

and correct.

Run the System Configuration Utility

and correct. 180-Log Reinitialized None N/A N/A

Continued

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-6 Diagnostic Tools

POST Error Messages

Error Code

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

201-Memory Error None RAM failure. Run Diagnostics. Replace failed

assembly as indicated. 203-Memory

Address Error 205-Cache Memory

Error 205-Option Cache

None RAM failure. Run Diagnostics. Replace failed

assembly as indicated.

None Cache memory error. Replace the processor board in the slot

indicated.

None Option cache memory error. Replace the option cache board.

Memory Error 206-Cache

Controller Error 207-Invalid Memory

Configuration -

None Cache controller failure. Run Diagnostics. Replace failed

assembly as indicated.

None Memory module installed

Verify placement of memory modules.

incorrectly. Check DIMM [SIMM] Installation

208-Invalid Memory Speed - Check DIMM [SIMM] Installation

1L, 1S The speed of the memory is too

slow, where:

xx00 = expansion board SIMMs

are too slow, or

The speed of the memory modules must be 60 ns. Verify the speed of the memory modules installed and replace.

00yy = system board SIMMs

are too slow. xx and yy have

corresponding bit set. 210-Invalid Memory

Configuration Detected. System halted.

211-Cache Switch Set Incorrectly

212-System Processor Failed/Mapped out

213-Cache Size Error

213-System Processor Not Installed

214-DC-DC Converter Failed

None Maximum amount of memory

exceeded.

None Switch not set properly during

Verify installed memory does not exceed 1 GB.

Verify switch settings.

installation or upgrade.

1S Processor in slot x failed. Run Diagnostics and replace failed

processor.

None Invalid optional cache size. Replace cache with 256K cache.

1S System processor configured

for slot indicated is missing.

Install processor in the slot indicated or run the System Configuration Utility to remove the processor from the.

None PowerSafe Module (DC-DC

Converter) failed.

Run Diagnostics. Replace failed assembly as indicated.

CFG

file.

Continued

3-7

POST Error Messages

Error Code

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

301-Keyboard Error None Keyboard failure. Turn off the computer, then reconnect

the keyboard.

301-Keyboard Error

None Keyboard failure. Replace the keyboard. or Test Fixture Installed

ZZ-301-Keyboard Error

303-Keyboard Controller Error

None Keyboard failure. (ZZ represents

the Keyboard Scan Code.)

None System board, keyboard, or

mouse controller failure.

1. A key is stuck. Try to free it.

2. Replace the keyboard.

1. Run Diagnostics.

2. Replace failed assembly as indicated.

304-Keyboard or System Unit Error

None Keyboard, keyboard cable, or

system board failure.

1. Make sure the keyboard is attached.

2. Run Diagnostics to determine which is in error.

3. Replace the part indicated.

40X-Parallel Port X Address Assignment Conflict

402-Monochrome Adapter Failure

501-Display Adapter Failure

601-Diskette Controller Error

605-Diskette Drive Type Error

702-A coprocessor has been detected that was not reported by CMOS

2S Both external and internal ports

are assigned to parallel port X.

Run the System Configuration Utility and correct.

1L, 2S Monochrome display controller. Replace the monochrome display

controller.

1L, 2S Video display controller. Replace the video board.

None Diskette controller circuitry

failure.

1. Make sure the diskette drive cables are attached.

2. Replace the diskette drive and/or cable.

3. Replace the system board.

2S Mismatch in drive type. Run the System Configuration Utility to

set diskette type correctly.

None Installed coprocessor not

configured.

Run the System Configuration Utility and correct.

Continued

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-8 Diagnostic Tools

POST Error Messages

Error Code

703-CMOS reports a coprocessor that has not been detected

1151-Com Port 1 Address Assignment Conflict

1152-Com Port 2, 3, or 4 Address Assignment Conflict

1600-Server Manager/R Failure

1610-Temperature violation detected. Waiting for system to cool

1611-Fan [fan description] failure detected

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

2S Coprocessor or configuration

error.

1. Run the System Configuration Utility and correct.

2. Replace the coprocessor.

2S Both external and internal serial

ports are assigned to COM1.

2S Both external and internal serial

ports are assigned to COM2,

Run the System Configuration Utility and correct.

COM3 or COM4.

None Server Manager/R board failure.

Error code displays after error

Run Diagnostics. Replace failed assembly as indicated.

message.

2S Ambient system temperature

Check fan in system environment.

too hot.

2S Required fan has failed. Check fans.

1611-Fan [fan description] not present

1612-Primary power supply failure

1613-Low System Battery

1615-Power Supply Failure in Bay X

1616-Power Supply Configuration Error

1701-SCSI Controller failure

2S Fan not present. Make sure fans are plugged in.

2S Primary power supply has

failed.

None Real time clock system battery

is running low on power.

Replace power supply as soon as possible.

Run Diagnostics. Replace failed assembly as indicated.

None A power supply has failed. Replace or check specified power

supply.

2L, 2S Single power supply system is

installed in Bay 2 and not in

Move power supply from Bay 2 to Bay 1.

Bay 1.

None A test on the Fast SCSI-2

Controller failed

Run Diagnostics. Replace failed assembly as indicated.

Continued

3-9

POST Error Messages

Error Code

1702-SCSI cable error detected. System halted.

1703-SCSI cable error detected. Internal SCSI cable not attached to system board connector. System halted.

1704-Unsupported Virtual Mode Disk Operation. DOS Driver Required. System halted.

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

None Incorrect cabling. 1. For integrated SCSI Controllers,

ensure that the internal connector has SCSI termination attached.

2. For option card SCSI controllers, ensure that only one of the two internal connectors has termination attached.

None Incorrect cabling. Ensure that the integrated SCSI

controller has SCSI termination attached.

None System attempted to perform a

virtual mode disk operation

Use fixed-disk device driver that

supports virtual mode memory services. without virtual mode memory services.

1705-Locked SCSI Bus Detected. System halted.

1730-Fixed Disk 0 does not support DMA Mode.

1731-Fixed Disk 1 does not support DMA Mode.

1740-Fixed Disk 0 failed Set Block Mode command

1741-Fixed Disk 1 failed Set Block Mode command

1750-Fixed Disk 0 failed Identify command

None SCSI bus failure. Run Diagnostics. Replace failed

assembly as indicated.

None Fixed disk drive error. Run the System Configuration Utility

and correct.

None Fixed disk drive error. Run the System Configuration Utility

and correct.

None Fixed disk drive error. Run the System Configuration Utility

and correct.

None Fixed disk drive error. Run the System Configuration Utility

and correct.

None Fixed disk drive error. Run the System Configuration Utility

and correct.

Continued

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-10 Diagnostic Tools

POST Error Messages

Error Code

1751-Fixed Disk 1

Continued

Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action

None Fixed disk drive error. Run the System Configuration Utility failed Identify command

1760-Fixed Disk 0

None Fixed disk drive error. Run the System Configuration Utility does not support Block Mode

1761-Fixed Disk 1

None Fixed disk drive error. Run the System Configuration Utility does not support Block Mode

1764-Slot x Drive Array - Capacity Expansion Process is temporarily disabled (followed by one of the following):

n Expansion will resume when Array Accelerator has been reattached. n Expansion will resume when Array Accelerator has been replaced. n Expansion will resume when Array Accelerator RAM allocation is

successful.

n Expansion will resume when Array Accelerator battery reaches full

charge.

and correct.

Reattach or replace Array Accelerator, wait until the Array Accelerator batteries have charged, or for Automatic Data Recovery to complete, as indicated.

n Expansion will resume when automatic data recovery has been

completed.

1765-Slot x Drive Array Option ROM Appears to Conflict With an ISA Card. ISA cards with 16-bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART-2/E 8-bit Option ROM due to EISA bus limitations. Please remove or reconfigure your ISA card.

1766-Slot x Drive Array requires System ROM Upgrade. Run Systems ROMPaq Utility.

1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address Range of an ISA Card. Check the Memory Address Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM Reprogramming.

Remove or reconfigure conflicting ISA cards. Disable “shared memory” on any

ISA network cards that may be installed.

Run the latest Systems ROMPaq Utility to upgrade your System ROMs.

Remove or reconfigure conflicting ISA cards, especially any cards that are not recognized by the System Configuration Utility. Try reprogramming the SMART-2/E Controller’s ROMs using the latest Options ROMPaq (version 2.29 or higher).

Continued

3-11

POST Error Messages

Error Code

1768-Slot x Drive Array -Resuming logical drive expansion process.

1769-Slot x Drive Array - Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. Select F2 to accept data loss and to re-enable logical drives.

1771-Primary Disk Port Address Assignment Conflict

1772-Secondary Disk Port Address Assignment Conflict

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

None SMART-2 Controller error No action required. Appears whenever

a controller reset or power cycle occurs while array expansion is in progress.

None SMART-2 Controller error. Data has been lost while expanding the

array, therefore the drives have been temporarily disabled. Press F2 to accept the data loss and re-enable the logical drives. Restore data from backup.

None Internal and external hard drive

controllers are both assigned

Run the System Configuration Utility and correct.

to the primary address.

None Address Assignment Conflict.

Internal and external hard drive

Run the System Configuration Utility

and correct. controllers are both assigned to the secondary address.

1773-Primary Fixed Disk Port Assignment Conflict

1774-Slot x Drive Array - Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select F2 to write contents of Array Accelerator to drives.

1776-Drive Array SCSI Port Termination Error

1777-Drive Array External Drive Subsystem Error

None Fixed disk drive error. Run the System Configuration Utility

and correct.

None SMART-2 Controller error. Data found in Array Accelerator is older

than data found on drives. Press F1 to

discard the older data in the Array

Accelerator and retain the newer data

on the drives.

None External and internal SCSI

Reconfigure drives. drives are both configured to Port 1.

None Cooling fan failure, internal

temperature alert or open side

Inspect for cooling fan failure or open

side panel. panel.

Continued

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-12 Diagnostic Tools

POST Error Messages

Error Code

1778-Drive Array resuming Automatic Data Recovery process

1779-Drive Array Controller detects replacement drives

1780-Disk 0 Failure None Hard drive/format error. Run Diagnostics. Replace failed

1781-Disk 1 Failure None Hard drive/format error. Run Diagnostics. Replace failed

1782-Disk Controller Failure

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

None This message appears

whenever a controller reset or power cycle occurs while Automatic Data Recovery is in progress.

None Intermittent drive failure and/or

possible loss of data.

None Hard disk drive circuitry error. Run Diagnostics. Replace failed

No action necessary.

If this message appears and drive

has not been replaced, this indicates

an intermittent drive failure. This

message also appears once

immediately following drive

replacement whenever data must be

restored from backup.

assembly as indicated.

1784-Drive Array Drive Failure, Physical Drive

1785-Drive Array not Configured

1786-Drive Array Recovery Needed

The following drive(s) need Automatic Data Recovery: Drive

Select "F1" to continue with recovery of data to drive(s).

Select "F2" to continue without recovery of data to drive(s).

None Defective drive and/or cables. Check for loose cables. Replace

defective drive X and/or cable(s).

None Configuration error. Run the System Configuration Utility

and correct.

None Interim Data Recovery mode.

Data has not been recovered yet.

Press F1 key to allow Automatic Data Recovery to begin. Data will automatically be restored to drive now that the drive has been replaced or now seems to be working.

-Or Press the F2 key and the system will

continue to operate in the Interim Data Recovery mode.

Continued

3-13

POST Error Messages

Error Code

1787-Drive Array Operating in Interim Recovery Mode.

Physical drive replacement needed:

Drive *1788-Incorrect Drive

Replaced: Drive Drive(s) were incorrectly replaced: Drive

Select "F1" to continue - drive array will remain disabled.

Select "F2" to reset configuration - all data will be lost.

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

None Hard drive X failed or cable is

loose or defective. Following a system restart, this message reminds you that drive X is defective and fault tolerance is

1. Replace drive X as soon as possible.

2. Check loose cables.

3. Replace defective cables.

being used.

None Drives are not installed in their

original positions, so the drives

See

have been disabled.

note

below.

Reinstall the drives correctly as indicated.

Press F1 to restart the computer with the drive array disabled.

-Or-

Press F2 to use the drives as configured and lose all the data on them.

*NOTE: The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive or by noise on the data cable. If this message was due to a bad power cable connection, but not because of an incorrect drive replacement, repair the connection and press F2.

-Or If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate

noise on the data cable. Check cable for proper routing.

Continued

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-14 Diagnostic Tools

POST Error Messages

Error Code

1789-Drive Not Responding, Physical Drive

Check cables or replace physical

drive Select "F1" to

continue - drive array will remain disabled.

Select "F2" to fail drive(s) that are not responding -

Interim Recovery Mode will be enabled if configured for fault tolerance.

1790-Disk 0 Configuration Error

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

None Cable or hard drive failure. 1. Check the cable connections.

2. Replace the cables.

3. Replace the drive.

4. If you do not want to replace the drives now, press F2.

None Hard drive error or wrong drive

type.

Run the System Configuration Utility and Diagnostics and correct.

1791-Disk 1 Error None Hard drive error or wrong drive

type.

1792-Drive Array Reports Valid Data Found in Array Accelerator.

Data will automatically be written to drive array.

None This indicates that while the

system was in use, power was interrupted while data was in the Array Accelerator memory. Power was then restored within eight to ten days, and the data in the Array Accelerator was flushed to the drive array.

Run the System Configuration Utility and Diagnostics and correct.

No action necessary; no data has been lost. Perform orderly system shutdowns to avoid data remaining in the Array Accelerator.

Continued

3-15

POST Error Messages

Error Code

1793-Drive Array Array Accelerator Battery Depleted Data Lost

(Error message 1794 also displays.)

1794-Drive Array Array Accelerator Battery Charge Low. Array Accelerator is temporarily disabled. Array Accelerator will be re-enabled when battery reaches full charge.

1795-Drive Array Array Accelerator Configuration Error.

Data does not correspond to this drive array. Array Accelerator is temporarily disabled.

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

None This indicates that while the

system was in use, power was interrupted while data was in the Array Accelerator memory.

Power was not restored within eight to ten days. Perform orderly system shutdowns to avoid data remaining in

the Array Accelerator. Array Accelerator batteries failed. Data in Array Accelerator has been lost.

None This is a warning that the

battery charge is below 75%. Posted-writes are disabled.

None This indicates that while the

system was in use, power was interrupted while data was in the Array Accelerator memory.

Replace the Array Accelerator board if

batteries do not recharge within 36

power-on hours.

Match the Array Accelerator to the

correct drive array, or run the System

Configuration Utility to clear the data in

the Array Accelerator. The data stored in the Array

Accelerator does not correspond to this drive array.

1796-Drive Array Array Accelerator Not Responding.

Array Accelerator is temporarily disabled.

None Array Accelerator is defective

or has been removed.

1. Check that the Array Accelerator is properly seated.

2. Run the System Configuration Utility to reconfigure the Compaq IDA-2 without the Array Accelerator.

1797-Drive Array Array Accelerator Read Error Occurred.

None Hard parity error while reading

data from posted-writes memory.

Enable Array Accelerator.

Data in Array Accelerator has been lost. Array Accelerator is disabled.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

Continued

3-16 Diagnostic Tools

POST Error Messages

Error Code

1798-Drive Array Array Accelerator Write Error Occurred.

Array Accelerator is disabled.

1799-Drive Array Drive(s) Disabled due to Array Accelerator Data Loss. Select "F1" to continue with logical drives disabled. Select "F2" to accept data loss and to re-enable logical drives.

Beeps only: 2 Long + 2 Short

Continued

Audible Beeps

L=Long S=Short Probable Source of Problem Recommended Action

None Hard parity error while writing

data to posted-writes memory.

None Volume failed due to loss of

data in posted-writes memory.

2L, 2S Power is cycled. Temperature

too hot. Processor fan not installed or spinning.

Enable Array Accelerator.

Press F1 to continue with logical drives disabled or F2 to accept data loss and re-enable logical drive.

Check fans.

(Run System Configuration Utility F10 key)

(RESUME - F1 KEY) None As indicated to continue. Press the F1 key.

None A configuration error occurred

during POST.

Press F10 to run System Configuration Utility.

Diagnostics Software

Tables 3-2 through 3-20 include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action(s). Your system generates only those codes that are applicable to your configuration and options.

When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.

Diagnostics and Utilities are located on the system partition on the hard drive and must be accessed when a system configuration error is detected during the Power-On Self-Test (POST). Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software CD. You can create a Diagnostics diskette from the SmartStart and Support Software CD and run Diagnostics from diskette.

The following options are available from the Diagnostics and Utilities menu:

■ Test Computer

■ Inspect Computer

■ Upgrade Firmware

■ Remote Utilities

3-17

■ Diagnose Drive Array

Diagnostic error codes are generated when the Diagnostics software recognizes a problem. These error codes, listed in tables 3-2 through 3-20, help identify possible defective subassemblies.

If you encounter an error condition, complete the following steps before starting problem isolation procedures:

1. Be certain proper ventilation exists. The computer should have approximately 12 inches (30.5 cm) clearance at the front and back of the system unit.

2. Turn off the computer and peripheral devices.

3. Disconnect any peripheral devices not required for testing. Do not disconnect the printer if you want to test it or use it to log error messages.

4. Turn on the computer.

5. Delete the power-on password, if set. You will know that the power-on password is set when a key icon appears on the screen when POST completes. If this occurs, you must enter the password to continue. To delete the password, type the current password, a forward slash ( / ), and press the Enter key.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-18 Diagnostic Tools

6. Disable the power-on password by using the Password Disable switch on the system board, if you do not have access to the password.

7. Install a loopback plug (Part Number 142054-001), when required by Diagnostics.

8. Run the latest version of Diagnostics.

Running Diagnostics

There are two ways to access the utilities:

■ From the System Partition.

■ From diskette. A diskette can be created from the SmartStart and Support Software CD.

To access the utilities from the system partition:

1. Reboot the server by pressing the

2. Press

F10

when the following prompt appears at the top of the screen during POST.

Ctrl+Alt+Delete

keys.

Press “F10” for System Partition Utilities.

IMPORTANT: The text appears for only two seconds. If you do not press F10 during this

time, you must reboot the server.

3. From the System Configuration Main Menu, select Diagnostics and Utilities.

If errors are detected in your Server Health Log, the Diagnostics Utility automatically displays the following screen message:

CAUTION: Errors have been detected in your Server Health Log. Diags will now identify your system hardware.

4. Press the

Enter

key to continue.

5. After a short pause, the Server Health Log menu displays with a list of system errors. If there is more than one error, press the Space Bar to select the error you want to correct.

Enter

Press

6. The Diagnostics Utility prompts you and suggests corrective action.

Primary Processor Test Error Codes

The 100 series of Diagnostic error codes identifies failures with processor and system board functions.

Error Code Description Recommended Action

101-xx CPU test failed Replace the processor board and retest.

3-19

Table 3-2

Primary Processor Test Error Codes

103-xx 104-xx 105-xx 106-xx 107-xx 108-xx 109-xx

110-xx 111-xx 112-xx 113-xx

114-xx Speaker test failed. 1. Verify the speaker connection and retest.

116-xx Cache test failed. Replace the system board and retest. 122-xx

123-xx

DMA page registers test failed. Interrupt controller master test failed. Port 61 error. Keyboard controller self-test failed. CMOS RAM test failed. CMOS interrupt test failed. CMOS clock load data test failed.

Programmable timer load data test failed. Refresh detect test failed. Speed test slow mode out of range. Protected mode test failed.

Multiprocessor Dispatch test failed. Interprocessor Communication test failed.

For error codes 103-xx through 106-xx, replace the processor board and retest.

The following steps apply to error codes 107-xx through 109-xx:

Replace the battery/clock module and retest. Replace the system board and retest. For error codes 110-xx through 113-xx, replace the

system board and retest.

2. Replace the speaker and retest.

3. Replace the system board and retest.

The following steps apply to error codes 122-xx through 123-xx:

Check the system configuration and retest. Replace the processor board and retest. Replace the system board and retest.

199-xx Installed devices test failed. 1. Check the system configuration and retest.

2. Verify cable connections and retest.

3. Check switch and/or jumper settings and retest.

4. Run the Configuration utility and retest.

5. Replace the processor board and retest.

6. Replace the system board and retest.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-20 Diagnostic Tools

Memory Test Error Codes

The 200 series of Diagnostic error codes identifies failures with the memory subsystem.

Error Code Description Recommended Action

200-xx Invalid memory configuration. Reinsert memory modules in correct location and

Table 3-3

Memory Test Error Codes

retest.

201-xx 202-xx

203-xx 204-xx 205-xx 206-xx

207-xx Invalid memory configuration-check DIMM

208-xx Invalid memory speed detected - check DIMM

210-xx Random pattern test failed. 1. Replace the memory module and retest.

215 Non-functioning DC-DC converter for processor X. Replace the DC-DC converter(processor power

Memory machine ID test failed. Memory system ROM checksum failed.

Memory write/read test failed. Memory address test failed. Walking I/O test failed. Increment pattern test failed.

installation. DIMMs installed have 8K refresh.

installation. Slow DIMMs may cause data loss.

The following steps apply to error codes 201-xx and 202-xx:

1. Replace the system ROM and retest.

2. Replace the processor board and retest.

3. Replace the memory expansion board and retest.

The following steps apply to error codes 203-xx through 210-xx:

1. Replace the memory module and retest.

2. Replace the processor board and retest.

3. Replace the memory expansion board and retest.

Replace DIMMs.

Replace DIMMs with timing greater than 60 ns.

2. Replace the processor board and retest.

3. Replace the memory expansion board and retest.

module).

Keyboard Test Error Codes

The 300 series of Diagnostic error codes identifies failures with keyboard and system board functions.

Error Code Description Recommended Action

301-xx 302-xx 303-xx 304-xx

Keyboard short test, 8042 self-test failed. Keyboard long test failed. Keyboard LED test, 8042 self-test failed. Keyboard typematic test failed.

Parallel Printer Test Error Codes

3-21

Table 3-4

Keyboard Test Error Codes

The following steps apply to error codes 301-xx through 304-xx:

1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard and retest.

2. Replace the keyboard and retest.

3. Replace the system board and retest.

The 400 series of Diagnostic error codes identifies failures with parallel printer interface card or system board functions.

Table 3-5

Parallel Printer Test Error Codes

Error Code Description Recommended Action

401-xx 402-xx 403-xx 498-xx

Printer failed or not connected. Printer data register failed. Printer pattern test failed. Printer failed or not connected.

The following steps apply to error codes 401-xx through 498-xx:

1. Connect the printer and retest.

2. Check the power to the printer and retest.

3. Install the loopback connector and retest.

4. Check the switch on the Serial/Parallel Interface board (if applicable) and retest.

5. Replace the Serial/Parallel Interface board (if applicable) and retest.

6. Replace the system board and retest.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-22 Diagnostic Tools

Video Display Unit Test Error Codes

The 500 series of Diagnostic error codes identifies failures with video or system board functions.

Error Code Description Recommended Action

501-xx 502-xx 503-xx 504-xx 505-xx 506-xx

Video controller test failed. Video memory test failed. Video attribute test failed. Video character set test failed. Video 80 x 25 mode 9 x 14 character cell test failed. Video 80 x 25 mode 8 x 8 character cell test failed.

Table 3-6

Video Display Unit Test Error Codes

The following steps apply to error codes 501-xx through 516-xx:

1. Replace the monitor and retest.

2. Replace the Advanced VGA board and retest.

3. Replace the system board and retest.

507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx

Video 40 x 25 mode test failed. Video 320 x 200 mode color set 0 test failed. Video 320 x 200 mode color set 1 test failed. Video 640 x 200 mode test failed. Video screen memory page test failed. Video gray scale test failed. Video white screen test failed. Video noise pattern test failed.

Diskette Drive Test Error Codes

The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or system board functions.

Error Code Description Recommended Action

600-xx

Diskette ID drive types test failed.

3-23

Table 3-7

Diskette Drive Test Error Codes

1. Replace the diskette and retest. 601-xx 602-xx 603-xx 604-xx 605-xx 606-xx 607-xx 608-xx 609-xx 610-xx 694-xx 697-xx 698-xx

699-xx Diskette drive/media ID error. 1. Replace the media and retest.

Diskette format failed. Diskette read test failed. Diskette write/read/compute test failed. Diskette random seek test failed. Diskette ID media failed. Diskette speed test failed. Diskette wrap test failed. Diskette write protect test failed. Diskette reset controller test failed. Diskette change line test failed. Pin 34 is not cut on 360 KB diskette drive. Diskette type error. Diskette drive speed not within limits.

2. Check and/or replace the diskette power and

signal cables and retest.

3. Replace the diskette drive and retest.

4. Replace the system board and retest.

2. Run the Configuration utility and retest.

Monochrome Video Board Test Error Codes

The 800 series of Diagnostic error codes identifies failures with monochrome video boards or system board functions.

Monochrome Video Board Test Error Codes

Error Code Description Recommended Action

802-xx 824-xx

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

Video memory test failed. Monochrome video text mode test failed.

Table 3-8

1. Replace monitor and retest.

2. Replace the Advanced VGA board and retest.

3. Replace monochrome board and retest.

4. Replace the system board and retest.

3-24 Diagnostic Tools

Serial Test Error Codes

The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board or system board functions.

Error Code Description Recommended Action

1101-xx 1109-xx

Serial port test failed. Clock register test failed.

Modem Communications Test Error Codes

The 1200 series of Diagnostic error codes identifies failures with the modem(s).

Table 3-9

Serial Test Error Codes

1. Check the switch settings on the

Serial/Parallel Interface board (if applicable) and retest.

2. Replace the Serial/Parallel Interface board (if

applicable) and retest.

3. Replace the system board and retest.

Table 3-10

Modem Communications Test Error Codes

Error Code Description Recommended Action

1201-xx 1202-xx 1203-xx 1204-xx 1206-xx 1210-xx

Modem internal loopback test failed. Modem time-out test failed. Modem external termination test failed. Modem auto originate test failed. Dial multi-frequency tone test failed. Modem direct connect test failed.

1. Refer to the modem documentation for

correct setup procedures and retest.

2. Check the modem line and retest.

3. Replace the modem and retest.

Hard Drive Test Error Codes

The 1700 series of Diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cabling, and system board functions. If your system uses a drive array controller, see the section for Drive Array Advanced Diagnostics (DAAD).

Error Code Description Recommended Action

1700-xx 1701-xx 1702-xx 1703-xx 1704-xx 1705-xx 1708-xx

Fixed disk ID drive types test failed. Fixed disk format test failed. Fixed disk read test failed. Fixed disk write/read/compare test failed. Fixed disk random seek test failed. Fixed disk controller test failed. Fixed disk format bad track test failed.

3-25

Table 3-11

Hard Drive Test Error Codes

1. Run the System Configuration Utility and verify the drive type.

2. Replace the fixed disk drive signal and power cables and retest.

3. Replace the fixed disk drive controller and retest.

4. Replace the fixed disk drive and retest.

5. Replace the system board and retest.

1709-xx 1710-xx 1715-xx 1716-xx 1717-xx 1719-xx 1736-xx 1799-xx * Error Checking and Correcting

Fixed disk reset controller test failed. Fixed disk park head test failed. Fixed disk head select test failed. Fixed disk conditional format test failed. Fixed disk ECC* test failed. Fixed disk drive power mode test failed. Drive Monitoring failed. Invalid fixed disk drive type failed.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-26 Diagnostic Tools

Tape Drive Test Error Codes

The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board assembly.

Error Code Description Recommended Action

1900-xx

Tape ID failed.

Table 3-12

Tape Drive Test Error Codes

1. Replace the tape cartridge and retest. 1901-xx 1902-xx 1903-xx 1904-xx 1905-xx 1906-xx

Tape servo write failed. Tape format failed. Tape drive sensor test failed. Tape BOT/EOT test failed. Tape read test failed. Tape write/read/compare test failed.

2. Check and/or replace the signal cable and

retest.

3. Check the switch settings on the adapter

board (if applicable).

4. Replace the tape adapter board (if applicable)

and retest.

5. Replace the tape drive and retest.

6. Replace the system board and retest.

Advanced VGA Board Test Error Codes

The 2400 series of Diagnostic error codes identifies failures with video boards, monitors, or the system board assembly.

Advanced VGA Board Test Error Codes

Error Code Description Recommended Action

2402-xx

Video memory test failed.

3-27

Table 3-13

1. Run the System Configuration Utility. 2403-xx 2404-xx 2405-xx 2406-xx 2407-xx 2408-xx 2409-xx 2410-xx 2411-xx 2412-xx 2414-xx 2416-xx 2417-xx 2418-xx

Video attribute test failed. Video character set test failed. Video 80 x 25 mode 9 x 14 character cell test failed. Video 80 x 25 mode 8 x 8 character cell test failed. Video 40 x 25 mode test failed. Video 320 x 320 mode color set 0 test failed. Video 320 x 320 mode color set 1 test failed. Video 640 x 200 mode test failed. Video screen memory page test failed. Video gray scale test failed. Video white screen test failed. Video noise pattern test failed. Lightpen text mode test failed, no response. ECG/VGC memory test failed.

2. Replace the monitor and retest.

3. Replace the Advanced VGA board or other

video board and retest.

4. Replace the system board and retest.

Continued

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-28 Diagnostic Tools

Advanced VGA Board Test Error Codes

Error Code Description Recommended Action

2419-xx 2420-xx 2421-xx 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx 2432-xx 2448-xx 2451-xx 2456-xx 2458-xx 2468-xx

ECG/VGC ROM checksum test failed. ECG/VGC attribute test failed. ECG/VGC 640 x 200 graphics mode test failed. ECG/VGC 640 x 350 16-color set test failed. ECG/VGC 640 x 350 64-color test failed. ECG/VGC monochrome text mode test failed. ECG/VGC monochrome graphics mode test failed. 640 x 480 graphics test failure. 320 x 200 graphics (256-color mode) test failure. Advanced VGA Controller test failed. 132-column Advanced VGA test failed. Advanced VGA 256-Color test failed. Advanced VGA Bit BLT Test. Advanced VGA DAC Test.

Continued

1. Run the System Configuration Utility.

2. Replace the monitor and retest.

3. Replace the Advanced VGA board or other video board and retest.

4. Replace the system board and retest.

1. Run Setup.

2. Replace the system board and retest.

2477-xx 2480-xx

Advanced VGA Data Path Test. Advanced VGA DAC Test.

NetFlex-2 Controller Test Error Codes

The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2 and NetFlex-2 Token Ring Controllers.

NetFlex-2 Controller Test Error Codes

Error Code Description Recommended Action

6000-xx 6001-xx 6002-xx 6014-xx 6016-xx 6028-xx 6029-xx 6089-xx

Network card ID failed. Network card setup failed. Network card transmit failed. Network card Configuration failed. Network card Reset failed. Network card Internal failed. Network card External failed. Network card Open failed.

3-29

Table 3-14

1. Check the controller installation in the EISA slot.

2. Check the interrupt type and number setting.

3. Check the media connection at the controller and Multistation Access Unit (MAU).

4. Check the media speed (4/16 ) and type Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings.

5. Check the MAU, cabling, or other network components.

6. Replace the controller.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-30 Diagnostic Tools

Compaq Network Interface Boards Test Error Codes

The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2/Token Ring Controllers.

Error Code Description Recommended Action

6000-xx

Network card ID failed.

Table 3-15

Compaq Network Interface Boards

Test Error Codes

1. Check the controller installation in the EISA slot. 6001-xx 6002-xx 6014-xx 6016-xx 6028-xx 6029-xx 6089-xx 6090-xx 6091-xx 6092-xx

Network card setup failed. Network card transmit failed. Network card configuration failed. Network card reset failed. Network card internal failed. Network card external failed. Network card open failed. Network card initialization failed. Network card internal loopback failed. Network card external loopback failed.

2. Check the interrupt type and number setting.

3. Check the media connection at the controller and

Multistation Access Unit (MAU).

4. Check the media speed (4/16 ) and type

Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings.

5. Check the MAU, cabling, or other network

components.

6. Replace the controller.

SCSI Hard Drive Test Error Codes

The 6500 series of Diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If your system uses a drive array controller, see the section for Drive Array Advanced Diagnostics (DAAD).

Error Code Description Recommended Action

6500-xx 6502-xx 6505-xx 6506-xx 6509-xx 6523-xx 6528-xx

SCSI Disk ID drive types test failed. SCSI Disk Unconditional Format test failed. SCSI Disk Read Test Failed. SCSI Disk SA/Media test failed. SCSI Disk Erase tape test failed. SCSI Disk Random Read test failed. Media load/unload test failed.

3-31

Table 3-16

SCSI Hard Drive Test Error Codes

1. Run the System Configuration Utility and verify

the drive type.

2. Replace the SCSI disk drive signal and power

cables and retest.

3. Replace the SCSI controller and retest.

4. Replace the SCSI disk drive and retest.

5. Replace the system board and retest.

SCSI/IDE CD-ROM Drive Test Error Codes

The 6600 series of Diagnostic error codes identifies failures with the CD-ROM cabling, CD-ROM drives, adapter boards, or the system board assembly.

SCSI/IDE CD-ROM Drive Test Error Codes

Error Code Description Recommended Action

6600-xx 6605-xx

CD-ROM ID failed. CD-ROM Read failed.

Table 3-17

1. Replace the CD-ROM media and retest.

2. Check and/or replace the signal cable and retest.

3. Check the switch settings on the adapter board (if applicable).

4. Replace the SCSI controller (if applicable) and retest.

5. Replace the CD-ROM drive and retest.

6. Replace the system board and retest.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-32 Diagnostic Tools

SCSI Tape Drive Test Error Codes

The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly.

SCSI Tape Drive Test Error Codes

Error Code Description Recommended Action

6700-xx 6706-xx 6709-xx 6728-xx

SCSI Tape ID drive types test failed. SCSI Disk SA/Media test failed. SCSI Disk Erase tape test failed. Media load/unload test failed.

Server Manager/R Board Test Error Codes

Table 3-18

1. Run the System Configuration Utility and verify the drive type.

2. Replace the SCSI Tape drive signal and power cables and retest.

3. Replace the SCSI controller and retest.

4. Replace the SCSI Tape drive and retest.

5. Replace the system board and retest.

The 7000 series of Diagnostic error codes identifies failures with the Server Manager/R board.

Table 3-19

Server Manager/R Board Test Error Codes

Error Code Description Recommended Action

7000-11 7000-12 7000-13 7000-14 7000-15 7000-21 7000-22 7000-23 7000-24

Processor (80186 Timer). Processor (80186 Registers). Processor (Watch Dog Timer). Processor (8570 RAM). Processor (8570 RTC). Memory. Memory Write/Read. Memory Address. Memory Refresh Alert.

Replace the Server Manager/R board and retest.

Continued

3-33

Server Manager/R Board Test Error Codes

Continued

Error Code Description Recommended Action

7000-25 7000-26 7000-27 7000-28 7000-33 7000-34 7000-35 7000-41 7000-42 7000-43 7000-44 7000-45 7000-46 7000-51 7000-52

Memory Increment. Memory Random Data. Memory Disturb Address. Memory HBM. HBM IO. HBM BMIC. HBM Video. ser_int. ser_int. ser_ext. ser_ext. ser_ext_int. ser_ext_int. mdm_int. mdm_int.

Replace the Server Manager/R board and retest.

Replace the Server Manager/R board Enhanced 2400-Baud Integrated Modem and retest.

7000-53 7000-54 7000-55 7000-56 7000-57 7000-61 7000-62

7000-78 7000-79

mdm_ext. mdm_ext. mdm_ext_int. mdm_ext_int. mdm\c\analog. Voice/DTMF Internal Loopback. Voice/DTMF Internal Loopback.

Host ADC Measurements. Battery.

Replace the Server Manager/R board Voice ROM.

Replace the Server Manager/R board battery.

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-34 Diagnostic Tools

Pointing Device Interface Test Error Codes

The 8600 Diagnostic error codes identifies failures with the pointing device (mouse, trackball, and so on) or the system board assembly.

Table 3-20

Pointing Device Interface Test Error Codes

Error Code Description Recommended Action

8601-xx Pointing Device Interface test failed. 1. Replace with a working pointing device and

Drive Array Advanced Diagnostics (DAAD)

Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run on all Compaq products that contain a Compaq Drive Array Controller. The error messages and codes listed include all codes generated by Compaq products. Your system generates only codes applicable to your configuration and options.

retest.

2. Replace the system board and retest.

The two main functions of DAAD are:

■ Collecting all possible information about array controllers in the system

■ Offering a list of all detected problems

NOTE: Refer to the Support Software CD

DAAD works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file and, in severe situations, this file can be sent to Compaq for analysis. In most cases, DAAD provides enough information to initiate problem resolution immediately.

NOTE: DAAD does not write to the drives or destroy data. It does not change or remove configuration information.

Drive Array Advanced Diagnostics User Guide,

for complete details and procedures about this diagnostic tool.

found on the SmartStart and

Starting DAAD

To start DAAD:

1. Insert the DAAD diskette into drive A.

2. Reboot the system - OR - if you are at the DOS prompt, enter the following:

A:DAAD NOTE: To generate a DAAD report without starting the interactive portion of the utility, enter the

following at the DOS prompt: DAAD

filename

where

filename

is the name of the file or report.

3-35

A dialog box displays, indicating the version of DAAD installed. Press the

key to continue, or press the

3. If you continue, a Please Wait panel displays, indicating that DAAD is identifying the system parameters.

DAAD gathers all the information it can from all of the array controllers in the system. The time it takes to gather this information depends on the size of your system.

A second Please Wait panel may display to indicate that the utility is identifying the ROM version of an array controller in the system.

CAUTION: Do not cycle the power; the utility must perform low-level operations that, if interrupted, could cause the controller to revert to a previous level of firmware if the firmware was soft-upgraded.

When the information gathering process is complete, the main DAAD screen displays.

Esc

(or ‘E’) key to exit without continuing.

Enter

(or ‘C’)

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-36 Diagnostic Tools

DAAD Diagnostic Messages

Table 3-21 lists DAAD diagnostic messages in alphabetical order.

Message Description Recommended Action

Accelerator board not detected

Array controller did not detect a configured array accelerator board.

Table 3-21

DAAD Diagnostic Messages

Install array accelerator board on array controller. If an array accelerator board is installed, check for proper seating on the array controller board. You may need to run the System Configuration Utility and disable the array accelerator board to get this message off the screen.

Accelerator error log

Accelerator parity read errors: n

Accelerator parity write errors: n

Accelerator status: Permanently disabled

Accelerator status: Possible data loss in cache

List of the last 32 parity errors on transfers to or from memory on the array accelerator board. Displays starting memory address, transfer count, and operation (read and write).

Number of times that read memory parity errors were detected during transfers from memory on array accelerator board.

Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board.

Array accelerator board has been permanently disabled. It remains disabled until it is reinitialized using the System Configuration Utility.

Possible data loss detected during power-up due to all batteries being below sufficient voltage level and no presence of identification signatures on the array accelerator board.

If there are many parity errors, you may need to replace the array accelerator board.

Check the Disable Code field. Run the System Configuration Utility to reinitialize the array accelerator board.

There is no way to determine if dirty or bad data was in the cache and is now lost.

Accelerator status: Temporarily disabled

Accelerator status: Unrecognized status

Array accelerator board has been temporarily disabled.

A status returned from the array accelerator board that DAAD does not recognize.

Check the Disable Code field.

Obtain the latest version of DAAD.

Continued

3-37

DAAD Diagnostic Messages

Message Description Recommended Action

Accelerator status: Obsolete data sensed at reset

Accelerator status: Obsolete data was written to drives

Accelerator status: Obsolete data was discarded

Accelerator status: Dirty data detected. Unable to write dirty data to drives

Accelerator status: Dirty data detected has reached limit. Cache still enabled, but writes no longer being posted

During reset initialization obsolete data was found in the cache. This was due to the drives being moved and written to by another controller.

During reset initialization obsolete data was found in the cache. The obsolete data was written to the drives, but newer data may have been overwritten.

During reset initialization obsolete data was found in the cache and it was discarded (not written to the drives).

At least one cache line contains dirty data that the controller has been unable to flush (write) to the drives. This problem usually occurs when there is a problem with the drive(s).

The number of cache lines containing dirty data that cannot be flushed (written) to the drives has reached a preset limit. The cache is still enabled, but writes are no longer being posted. This problem usually occurs when there is a problem with the drive(s).

Continued

Nothing needs to be done. The controller will either write the data to the drivers or discard the data completely. Normal operations should continue.

If newer data was overwritten, you may need to restore newer data; otherwise, nothing needs to be done. Normal operations should continue.

Nothing needs to be done. Normal operations should continue.

Fix the problem with the drive(s). Then the controller will be able to write the dirty data to the drives.

Fix the problem with the drive(s). Then the controller will be able to write the dirty data to the drives and posted write operations will be restored.

Accelerator status: Excessive ECC errors detected in at least one cache line. As a result, at least on cache line is no longer in use

Accelerator status: Data in the cache was lost due to some reason other than the battery being discharged

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

At least one line in the cache is no longer in use due to excessive ECC errors detected during use of the memory associated with that cache line.

Data in the cache was lost, but not because of the battery being discharged.

Replacement of the cache should be considered. If cache replacement is not done the remaining cache lines should continue to operate properly.

Check to be sure that the array accelerator is properly seated. If the error continues you may need to replace the array accelerator.

Continued

3-38 Diagnostic Tools

DAAD Diagnostic Messages

Message Description Recommended Action

Accelerator status: Cache was automatically configured during last controller reset. This can occur when cacheboard is replaced with one of a different size.

Accelerator status: Valid data found at reset

Accelerator status: Warranty alert

Adapter/NVRAM ID mismatch

Cache board was probably replaced with one of a different size.

Valid data was found in posted write memory at reinitialization. Data will be flushed to disk.

Catastrophic problem with array accelerator board. Refer to other messages on Diagnostics screen for exact meaning of this message.

EISA nonvolatile RAM has an ID for a different controller from the one physically present in the slot.

Continued

Nothing needs to be done. Normal operations should continue.

Not an error or data loss condition. No action needs to be taken.

Replace the array accelerator board.

Run the System Configuration Utility.

Battery X not fully charged

Board not attached

NVRAM configuration present, controller not detected

Compatibility port problem detected

Battery is not fully charged. Allow 36 hours to recharge them.

Array controller configured for use with array accelerator board, but one is not attached.

EISA nonvolatile RAM has a configuration for an array controller but there is no board in this slot. Either a board has been removed from the system or a board has been placed in the wrong slot.

Compatibility port configured for this IDA controller. When DAAD was verifying this interface, a serious problem was detected.

Attach array accelerator board to array controller.

Place the array controller in the proper slot or run the System Configuration Utility to reconfigure nonvolatile RAM to reflect the removal or new position.

A hardware problem has occurred; replace the IDA controller.

Continued

3-39

DAAD Diagnostic Messages

Message Description Recommended Action

Configuration signature is zero

Configuration signature mismatch

Controller communication failure occurred

Controller detected. NVRAM configuration not present

Controller firmware needs upgrading

DAAD detected that nonvolatile RAM contains a configuration signature that is zero. Old versions of the System Configuration Utility could cause this.

Array accelerator board configured for a different array controller board. Configuration signature on array accelerator board does not match the one stored on the array controller board.

Controller communication failure occurred. DAAD was unable to successfully issue commands to

EISA nonvolatile RAM does not contain a configuration for this controller.

Controller firmware is below the latest recommended version.

Continued

Run the latest version of System Configuration Utility to configure the controller and nonvolatile RAM.

To recognize the array accelerator board, run the System Configuration Utility.

the controller in this slot.

Run the System Configuration Utility to configure the nonvolatile RAM.

Run Options ROMPaq to upgrade the controller to the latest firmware revision.

Controller firmware needs upgrading (DAAD Error 102)

Controller is located in special

“video” slot

Controller is not configured

Controller needs replacing (DAAD Error 102)

Controller is correct, however, IDA firmware version should be greater than

1.26.

Controller is installed in slot for special video control signals. If controller is used in this slot, LED indicators on front panel may not function properly.

Controller is not configured. If controller was previously configured and you change drive locations, there may be a problem with placement of the drives. DAAD examines each physical drive and looks for drives that have been moved to a different drive bay.

IDA firmware is less than version 0.96. Replace the controller as soon as possible.

Obtain the latest firmware.

Install the controller in a different slot and run the System Configuration Utility to configure the controller and nonvolatile RAM.

Look for messages indicating which drives have been moved. If none appear and drive swapping did not occur, run the System Configuration Utility to configure the controller and nonvolatile RAM. Do not run the System Configuration Utility if you believe drive swapping has occurred.

Continued

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-40 Diagnostic Tools

DAAD Diagnostic Messages

Message Description Recommended Action

Controller needs replacing (DAAD Error 104)

Controller reported POST error.

Error Code: x Controller

restarted with a signature of zero

DAAD recorded errors attempting to access: X

Disable command issued

The Intelligent Array Expansion System firmware is less than version 1.14.

The controller returned an error from its internal Power-On Self Tests.

DAAD did not find a valid configuration signature to use to get the data. Nonvolatile RAM may not be present (unconfigured) or the signature present in nonvolatile RAM may not match the signature on the controller.

DAAD found errors while attempting to access physical drive X, believed to be operational. Message followed by specific information about the error.

Posted-writes have been disabled by the issuing of the Accelerator Disable command. This occurred because of an operating system device driver.

Continued

Replace the controller as soon as possible.

Replace the controller.

Run the System Configuration Utility to configure the controller and nonvolatile RAM.

Replace the drive, or correct the condition that caused the error.

Restart the system. Run the System Configuration Utility to reinitialize the array accelerator board.

Drive (bay) X needs replacing (DAAD Error 102)

Drive Monitoring features are unobtainable

Drive Monitoring is NOT enabled for drive bay X

Drive time-out occurred on physical drive bay X

The 210-megabyte hard drive has firmware version 2.30 or 2.31.

DAAD unable to get monitor and performance data due to fatal command problem such as drive timeout, or unable to get data due to these features not supported on the controller.

The monitor and performance features have not been enabled.

DAAD issued a command to a physical drive and the command was never acknowledged.

Replace the drive.

Check for other errors (time-outs, and so on). If no other errors occur, upgrade the firmware to a version that supports monitor and performance, if desired.

Run the System Configuration Utility to initialize the monitor and performance features.

The drive or cable may be bad. Check the other error messages on the Diagnostics screen to determine resolution.

Continued

3-41

DAAD Diagnostic Messages

Message Description Recommended Action

Drive (bay) X firmware needs upgrading

Drive (bay) X has invalid M&P stamp

Drive X indicates position Y

Drive (bay) X RIS copy mismatch

Drive (bay) X upload code not readable

Drive (bay) X has loose cable

Firmware on this physical drive is below the latest recommended version.

Physical drive has invalid monitor and performance data.

Message indicates which physical drive appears to be scrambled or in a drive bay other than the one for which it was originally configured.

The copies of the RIS on this drive do not match.

An error occurred while DAAD was trying to read the upload code information from this drive.

The array controller could not communicate with this drive at powerup. This drive has not previously failed.

Continued

Run the Options ROMPaq Utility to upgrade the drive firmware to the latest revision.

Run the System Configuration Utility to properly initialize this drive.

Examine the graphical drive representation on DAAD to determine proper drive locations. Remove drive X and place it in drive position Y. Rearrange the drives according to the DAAD instructions.

This drive may need to be replaced. Check for other errors.

If there were multiple errors, this drive may need to be replaced.

Check all cable connections first. The cables could be bad, loose, or disconnected. Turn on the system and attempt to reconnect signal/power cable to the drive. If this does not work, replace the cable. If that does not work, the drive may need to be replaced.

Drive (bay) X is a replacement drive

Drive (bay) X is a replacement drive marked OK

Drive (bay) X is failed

Drive (bay) X has insufficient capacity for its configuration

Drive (bay) X is undergoing drive recovery

This drive has been replaced. This message displays if a drive is replaced in a fault tolerant logical volume.

This drive has been replaced and marked OK by the firmware. This may occur if a drive has an intermittent failure (for example, if a drive has previously failed, then when DAAD is run, the drive starts working again).

The indicated physical drive has failed. Replace this drive.

Drive has insufficient capacity to be used in this logical drive configuration.

This drive is being rebuilt from the corresponding mirror or parity data.

If the replacement was intentional, allow the drive to rebuild.

Replace the drive.

Replace this drive with a larger capacity drive.

Normal operations should occur.

Continued

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

3-42 Diagnostic Tools

DAAD Diagnostic Messages

Message Description Recommended Action

Drive (bay) X was inadvertently replaced

Duplicate write memory error

Error occurred reading RIS copy from drive (bay) X

FYI: Drive (bay) X is non-Compaq supplied

Identify controller data did not match with NVRAM

The physical drive was incorrectly replaced after another drive failed.

Data could not be written to the array accelerator board in duplicate due to the detection of parity errors. This is not a data loss situation.

An error occurred while DAAD was trying to read the RIS from this drive.

The installed drive was not supplied by Compaq.

The identify controller data from the array controller did not match the information stored in nonvolatile RAM. This could occur if new, previously configured drives have been placed in a system that has also been previously configured. It could also occur if the firmware on the controller has been upgraded and the System Configuration Utility was not run.

Continued

Replace the drive that was incorrectly replaced and replace the original drive that failed. Do not run the System Configuration Utility and try to reconfigure; data will be lost.

Replace the array accelerator board.

If there were multiple errors, this drive may need to be replaced.

If problems exist with this drive, replace it with a Compaq drive.

Check the identify controller data under the Inspect Utility. If the firmware version field is the only thing different between the controller and nonvolatile RAM data, this is not a problem. Otherwise, run the System Configuration Utility.

Identify logical drive data did not match with NVRAM

Insufficient adapter resources

The identify unit data from the array controller did not match with the information stored in nonvolatile RAM. This could occur if new, previously configured drives have been placed in a system that has also been previously configured.

The adapter does not have sufficient resources to perform operations to the array accelerator board. Drive rebuild may be occurring.

Run the System Configuration Utility to configure the controller and nonvolatile RAM.

Operate the system without the array accelerator board until the drive rebuild completes.

Continued

3-43

DAAD Diagnostic Messages

Message Description Recommended Action

Logical drive X failed due to cache error

Logical Drive X status = FAILED

Logical Drive X status = INTERIM RECOVERY

This logical drive failed due to a catastrophic cache error.

This status could be issued for several reasons. If this logical drive is configured for No Fault Tolerance and one or more drives fail, this status will occur. If mirroring is enabled, and any two mirrored drives fail, this status will occur. If Data Guarding is enabled, and two or more drives fail in this unit, this status will occur. This status may also occur if another configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE DETECTED state.

A physical drive in this logical drive has failed. The logical drive is operating in interim recovery mode and is vulnerable.

Continued

Replace the array accelerator board and reconfigure using the System Configuration Utility.

Check for drive failures, wrong drive replaced, or loose cable messages. If there was a drive failure, replace the failed drive(s) and then restore the data for this logical drive from the tape backup. Otherwise, follow the wrong drive replaced or loose cable detected procedures.

Replace the failed drive as soon as possible.

Logical Drive X status = LOOSE CABLE DETECTED

Logical Drive X status = NEEDS RECOVER

Logical Drive X status = OVERHEATED

Logical Drive X status = OVERHEATING

Logical Drive X status = RECOVERING

A physical drive has a cabling problem. Turn the system off and attempt to reattach the cable

onto the drive. If this does not work, replace the cable.

A physical drive in this logical drive has failed and has now been replaced. This drive needs to be rebuilt from the mirror drive or the parity data.

The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels and it has shut down to avoid damage.

The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels.

A physical drive in this logical drive has failed and has now been replaced. The replaced drive is rebuilding from the mirror drive or the parity data.

When booting up the system, select the "F1 - rebuild drive" option to rebuild the replaced drive.

Check the fans and the operating environment.

Nothing needs to be done. Normal operations can occur.

Continued

Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide

Compaq 113803-001 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

ProLiant 3000 Servers

Contents

About This Guide