Second Edition (October 1999)
Part Number 341253-002
Compaq Computer Corporation
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Compaq 1000 Series UPS Operation and Reference Guide
Second Edition (October 1999)
Part Number 341253-002
Contents
About This Guide
Text Conventions.......................................................................................................vii
Symbols in Text....................................................................................................... viii
Symbols on Equipment............................................................................................ viii
This guide is designed to be used as step-by-step instructions for installation
and as a reference for oper ation, tro ubleshooting, and future upgrades.
Text Conventions
This document uses the following conv entions to distinguish elements of text:
KeysKeys appear in boldface. A plus sign (+) between
USER INPUTUser input appears in a different typeface and in
About This Guide
two keys indicates that they should be pressed
simultaneou sly.
uppercase.
FILENAMESFile names appear in uppercase italics.
Menu Options,
Command Names,
Dialog Box Names
COMMANDS,
DIRECTORY NAMES,
and DRIVE NAMES
TypeWhen you are instructed to type information, type
EnterWhen you are instructed to enter inform atio n, type
These elements appear in initial capital letters.
These elements appear in uppercase.
the information without pressing the Enter key.
the informat ion and then pr ess the Enter key.
viii Compaq 1000 Series UPS Operation and Reference Guide
Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Text set off in this manner indicates that failure to follow directions
in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
Symbols on Equipment
These icons may be located on equipment in areas where hazardous conditions
may exist.
Any surface or area of the equipment marked with these symbols
indicates the presence of electrical shock hazards. Enclosed area
contains no operator serviceable parts.
WARNING: To reduce the risk of injury from electrical shock hazards,
do not open this enclosure.
43 to 58 lb
20 to 26 kg
Any product or assembly marked with these symbols indicates that the
component exceeds the recommended weight for one individual to
handle safely.
WARNING: To reduce the risk of personal injury or damage to the
equipment, observe local occupational health and safety requirements
and guidelines for manual material handling.
Precautions
Contents ix
Any RJ-45 receptacle marked with these symbols indicates a Network
Interface Connection.
WARNING: To reduce the risk of electrical shock, fire, or damage to
the equipment, do not plug telephone or telecommunications
connectors into this receptacle.
Any surface or area of the equipment marked with these symbols
indicates the presence of a hot surface or hot component. If this
surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow
the surface to cool before touching.
WARNING: There is a risk of electric shock from high earth conductor leakage
current when connecting multiple pieces of Information Technology Equipment
to Compaq 1000 Series Uninterruptible Power Systems (UPS):
The summation of the input power for multiple pieces of Information Technology
Equipment through the use of a UPS can result in high earth conductor leakage
current. For UPS products that have detachable AC power cords, the total
combined earth conductor leakage current should not exceed 3.5 mA.
WARNING: There is a risk of personal injury from the hazardous energy levels
associated with UPS batteries. The maintenance and replacement of batteries
must be carried out by qualified service personnel.
WARNING: The 1000 Series UPS models weigh between 43 and 58 lb
(20 and 26 kg) when fully assembled. To reduce the risk of personal injury or
damage to the equipment:
■ Observe local occupational health and safety requirements and guidelines
for manual material handling.
■ Obtain adequate assistance to lift and stabilize the chassis during
installation or removal.
■ Adhere to the precautions and guidelines set forth in the “Rack Stability”
section to follow.
x Compaq 1000 Series UPS Operation and Reference Guide
IMPORTANT: Please refer to the Important Safety Information (included with the
UPS kit) before installing this product.
Rack Stability
WARNING: To reduce the risk of personal injury or damage to the equipment,
take the following precautions:
■ Rack-mountable models MUST be installed at the bottom of the rack. If
placed in the rack with existing equipment, the rack must be re-configured
to allow installation of the UPS at the bottom of the rack.
■ Do not use slides to mount the UPS in the rack.
■ Use the fixed rails supplied in the installation kit.
■ Use a minimum of two people to place the UPS on the rails.
WARNING: Make sure that the rack containing the UPS is stable. The following
conditions must be met:
■ The leveling feet are extended to the floor.
■ The full weight of the rack rests on the leveling feet.
■ The stabilizing feet are attached to the rack, if it is a single rack
installation.
■ The racks are coupled together in multiple rack installations.
■ A rack may become unstable if more than one component is extended for
any reason. Extend only one component at a time.
Getting Help
If you have a problem and have exhausted the inform ation in this guide, you
can get further informat ion and other help in the f ollowing locations.
Compaq Technical Support
You are entitled to free hardware technical telephone support for your product
for as long as you own the product. A technical support specialist will help
you diagnose the problem or guide you to the next step in the warranty
process.
Contents xi
In North America, call the Compaq Technical Phone Support Center at
1-800-OK-COMPAQ
Outside North America, call the nearest Compaq Technical Support Phone
Center. Telephone numbers for world wide Technical Support Centers are
listed on the Compaq website. You can access the Compaq website at:
http://www.compaq.com
Be sure to have the following informat ion available before you ca ll Compaq:
■ Technical support regist ration number (if applicable)
■ Product serial number(s)
■ Product mode l name(s) an d number(s)
■ Applicable error messages
■ Add-on boa rds or hardware
■ Third-par ty ha rdw ar e or softw ar e
■ Operating system type and revision level
■ Detailed, specific questions
Compaq Website
The Compaq website has information on this product as well as the latest
drivers and Flash ROM images. You can access the Compaq website at:
http://www.compaq.com
1
. This service is available 24 hours a day, 7 days a week.
Compaq Authorized Reseller
For the name of your nearest Compaq authorized reseller:
■ In the United States, call 1-800-345-1518.
■ In Canada, c all 1-800-263-5868.
■ Elsewhere, access the Compaq website at:
http://www.compaq.com
1
For continuous quality improvement, calls may be recorded or monitored.
Chapter
Overview
This chapter contains information on the following topics:
■ Compaq 1000 Series Uninterruptible Power System (UPS) models
■ 1000 Series U PS front panels
■ 1000 Series UPS rear panels
■ 1000 Series UPS features
■ Warranties
1
1-2 Compaq 1000 Series UPS Operation and Reference Guide
Compaq 1000 Series UPS Models
The 1000 Series includes the following UPS models:
1000 Series UPS Models
UPS ModelPart NumberComments
T1000242688-001Domestic; low voltage; Tower
T1000h242688-002International; high voltage; Tower
1-6 Compaq 1000 Series UPS Operation and Reference Guide
1234
12
REMOTE
POWER OFF
7
Figure 1-6. Rear panel of R1500h
REPO port
1
IEC-320 power inlet
2
10A input circuit breaker
3
Load segment 1
4
Standard UPS Features
The 1000 Series UPS models pr ovide the following features:
■ Communications port for data exchange with the host computer
■ Power protec t ion for loads up to 1000VA
■ Load segment control
■ Support for power management software
■ Support for Compaq hardware option cards that extend the power
management capabilities of the UPS
65
Load segment 2
5
Communications port
6
Option slot
7
■ Tower models include a Net work Transient Protector (for network surge
protection)
■ Rack-mount able models support Remote Emergency Power Off (REPO)
Communications Port
The 1000 Series UPS models include a communications port that allows the
UPS to exchange data with the host computer. Power management software
(supplied by Compaq) gives users access to status reporting and power
management features.
CAUTION: Use only cables supplied by Compaq to connect the communications
port to the host computer. Use of standard RS-232 cables may cause equipment
damage.
Power Management Software
With each UPS, Compaq supplies a CD containing several power management
software applications, to address a variety of installations:
■ Compaq Power Management Software is a comprehens ive Microsoft
Windows-based power management appli cation that is t ightly integrated
with Compaq Insight Manager.
■ LanSafe III provides UPS power management capabilities in a network
environment.
Overview 1-7
■ FailSafe III provides UPS power management capabilities in a
standalone computer environment.
■ Compaq OnliNet Centro provides UPS power manageme nt capabilities
in a multi-platform network environment (supplied only with the
Compaq SNMP-EN Internal Adapter).
Compaq Power Management Software
Compaq Power Management Software allows system administrators to
monitor, and to manage, t he power bei ng supplied to an entire network of
servers and wor kstations.
Software capabilities include:
■ Monitoring utility power, and the power supplied by the UPS.
■ Logging events, such as utility power blackouts and brown outs.
■ Prioritizing protected devices.
■ Powering up and pow er i ng d own pr o te cte d de vic es .
For example, if Compaq Power Management Software detects an extended
utility power blackout, it will initiate the prioritized shutdown sequence
specified by the system administrator.
1-8 Compaq 1000 Series UPS Operation and Reference Guide
This sequence might include:
■ Saving work-in-progress throughout the network.
■ Powering down non-critical devices, to extend the battery power
available to other devices.
■ After savi ng the necessary informatio n, completin g t he orderly de vice
shutdown.
For more information on using Compaq Power Management Software, refer to
the Compaq Power Products Software Reference Guide section of the Power
Products Doc umentation CD (included with the UPS kit).
Hardware Option Cards
The 1000 Series UPS models include an option slot that will accommodate one
of these hardware option cards:
■ Compaq Multi-Server UPS Card (option kit part number 1 23508-B21)
■ Compaq Scala ble UPS Card (opt ion kit part number 123509-B21)
■ Compaq SNMP-EN Internal Adapter (option kit part number
347225-B21)
Compaq Multi-Server UPS Card
A standard UPS can communicate directly with a single host computer. A
1000 Series UPS with the Multi-Server UPS Card installed has expanded
communication capability, and can exchange data with up to three host
computers.
Compaq Power Management Software enables a single UPS wit h a
Multi-Server UPS Card to protect up to three servers. By connecti ng servers to
separate load segments, the UPS can provide individual server control.
For example, i f a network inc l udes two servers (with one running Windows
NT, and the other running Uni x), a 1000 Serie s U PS with a Multi-Server UPS
Card can establish direct communications with each server. Allocate a separate
UPS load segment to supply power to each server and to the devi ces
associated with that server.
Overview 1-9
Compaq Scalable UPS Card
The Scalable UPS Card makes up to three UPS units appear as a single virtual
UPS to the host computer and, wi th Compaq Power Management Software,
allows scaling up the level of power protection available to the system.
For example, connecting three T1000 UPS units to a Scalable UPS Card
creates a virtual 3000VA UPS. Since the T1000 UPS units each have two load
segments, the virtual UPS will have six independently controlled load
segments.
However, no single load can be greater than the lowest rated UPS. For
instance, connecting three 1KVA UPS units with a Scalable UPS Card could
not support a single 1200VA load.
Compaq SNMP-EN Internal Adapter
In a network environment, the SNMP-EN I nt ernal Adapter provides a user
interface, allowing communication between the UPS and the server (when the
SNMP-based power management software, Compaq OnliNet Centro, is
installed). For workstations or other pe ripheral equipment that cannot be
interrupted by a network mana gement system, a UPS with the SNMP -EN
Internal Adapter option installed can also provide a power management
solution.
Using the SNMP-EN Internal Adapter SNMP communication interface,
system administrators can quickly ascertain if power-related problems exist
anywhere on the network. A Compaq UPS, connected by the SNMP-EN
Internal Adapter to power management software, can virtually el iminate costly
downtime due to power outages or surges, and decrea se day-to-day network
management annoyances like spontaneous rebooti ng, lost files a nd corrupted
data—issues resulting from inconsisten t power.
Compaq OnliNet Centro software is a versatile application that can schedule
network component shutdowns or, in case of a utility power outa ge, perform
graceful, sequential shutdown of network components.
1-10 Compaq 1000 Series UPS Operation and Reference Guide
Network Transient Protector
The 1000 Series tower UPS models include a Network Transient Protector that
provides protection for communicati ons equipment (such as network devices,
a fax machine, or a modem) from surges.
CAUTION: To avoid damaging the equipment, do not connect the Network
Transient Protector to a digital PBX line. Connect either to an analog phone line
or to a network.
Remote Emergency Power Off (REPO) Port
The 1000 Series rack-mountable UPS models include a Remote Emergency
Power Off (REPO) port. The REPO feature allows the UPS to be shut down
from a remote location. To use this feature, the REPO port must be connected
to a remote, normally open switch (not supplied). When this switch is closed,
the UPS immediately disconnects power from its load segments.
To shut down the entire network in the event of an emergency, the REPO ports
of multiple UPS units can be connected to a single switch.
IMPORTANT: The REPO port meets the requirements of NFPA Articles 645-10 and
645-11 for a Disconnecting Means.
IMPORTANT:
■ If the remote switch is closed, the REPO feature shuts down protected devices
immediately and does not utilize the orderly shutdown procedure initiated by
Compaq Power Management Software.
■ The REPO feature shuts down UPS units operating under either utility or
battery power.
■ If the UPS was operating on battery power when the remote switch was closed, no
power will be available to the devices until utility power is restored.
Warranties
$25,000 Computer Load Protection Guarantee
To back up the wide range of features offe red with the UPS, Compaq provides
a three-year limited warranty. In addition, Compaq offers a $25,000 Computer
Load Protection Guarantee (provided by the original equipment manufacturer).
IMPORTANT: The warranty card supplied with the UPS must be filled in and returned to
qualify for the $25,000 Computer Load Protection Guarantee.
The $25,000 Computer Load Protection Guarantee only applies if:
■ The UPS is plugged into a sui tably grounded and wired out let using no
extension cords, adapters, other ground wires, or other electrical
connections.
■ The UPS installation complies with all applicable electrical and saf ety
codes specified by the National Electrical Code (NEC).
■ The UPS is used under normal operating conditions. Users comply with
all instructions and labels.
Overview 1-11
■ The UPS is not damaged by accident (other than a utility power
transient), misuse, or abuse.
Pre-Failure Battery Warranty
The Pre-Failure Battery Warranty, standard on all Compaq Uninterruptible
Power System (UPS) units, extends the advantage of a Compaq three-year
limited warranty by applying it to the battery before it actually fails.
Specifically, the Pre-Failure Battery Warranty ensures that when customers
receive notification from Compaq Power Management Software that the
battery ma y fail, the battery is replaced free of charge under the warranty.
Compaq maintains the highest standards in the industry, as evidenced by the
Compaq Pre-Failure Battery Warranty. The Pre-Failure Battery Warranty is
beneficial in at least two significant ways:
■ Reduced total cost of ownership
■ Reduced downtime
This chapte r provides information on the following topics:
■ Installation requirements
■ Procedures to complete before starting the UPS
■ Starting the UPS
■ Completing the installation
Chapter
2
Installation
2-2 Compaq 1000 Series UPS Operation and Reference Guide
Installation Requirements
This section lists items needed to install the Compaq 1000 Series UPS models.
Item(s) not supplied with the UPS kit
Tools
A medium flat-bladed and Phillips screwdriver may be needed.
Other Hardware
For rack-mountable models, screws, cage nuts, and a cage nut-fitting tool
(supplied with the rack) are required.
Item(s) supplied with the UPS kit
The UPS kit should contain the following components:
Software/Reference Material
■ The Power Products Documentation CD containing the 1000 Series UPS
Operation and Reference Guide and the Compaq Power Products
Software Reference Guide
■ The Compaq Power Management Software Installation Instruct ions (a
booklet included with the CD) containing information on the installation
requirements for Compaq Power Management Software
■Important Safety Information to be reviewed before installing this product
Installation 2-3
Hardware
The UPS ships with one or more of the following:
■ Depth-adjustable fixed rails kit (rack-mountabl e models only)
■ Front handles and mounting brackets (2) (rack-mountable models only)
■ REPO terminal and connect or block (rack-mountable models only)
■ Cable(s)
q
The T1000/T1500 and T1500j models s hip with a 6-foot
UPS/computer interface cable, Compaq part number 295245-003,
and a non-detachable input power cor d.
q
The T1000h/T1500h models ship with a 6-foot UPS/computer
interface cable, Compaq part number 295245-003; and two 6-foot
IEC to IEC power cords, Comp aq part number 142263-00 1, for load
equipment power.
q
The R1500/R1500j models ship with a 12-foot UPS/ computer
interface cable, Compaq part number 295245-004. The R1500 model
ships with a detachable input power cord. The R1500j model ships
with a 12-fo ot input power cord, Compaq part numbe r 139867-006.
q
The R1500h model ships with a 12-foot UPS/computer interface
cable, Compaq part numbe r 295245-004; and two 6-f oot IEC to IEC
power cords, Compaq part number 142263-001, for load equipme nt
power.
All models ship with a computer interface cable. The computer interface cable
is not needed for normal operation. If pow er management of the UPS is
desired, connect the interface cable between the UPS communications port and
the serial port on the host computer.
IMPORTANT: If the UPS does not include a power cord that is suitable for your
application, contact an authorized Compaq service representative to obtain the
appropriate power cord. Please refer to the “Precautions for Power Products” section of
the Important Safety Information (included with the UPS kit).
2-4 Compaq 1000 Series UPS Operation and Reference Guide
Before Starting the UPS
This section provides procedures to be carried out before starting the UPS.
Determine the steps required for the application:
■ Rack-mounting the UPS (rack-mountable models only)
■ Connecting the UPS communications port to the host computer
■ Connecting the UPS Network Transient Protector (tower models only)
■ Connecting the Remote Emergency Power Off (rack-mountable m odels
only)
NOTE: Although these steps can be carried out after the UPS is installed, the UPS will
need to be powered down to safely perform these tasks.
Rack-Mounting the UPS
The 1000 Serie s rack-mountable UPS models mu st be mounted on f i xed rails.
Refer to the appropriate installation card (supplied with t he UP S kit) to obtain
instructions.
WARNING: The 1000 Series rack-mountable UPS models weigh approximately
58 lb (26 kg). To reduce the risk of personal injury or damage to the equipment,
take the following precautions:
■ The R1500, R1500j, and R1500h models MUST be installed at the bottom
of the rack. If placed in the rack with existing equipment, the rack must be
re-configured to allow installation of the UPS at the bottom of the rack.
■ Do not use slides to mount the UPS in the rack.
■ Use the fixed rails supplied in the installation kit.
■ Use a minimum of two people to place the UPS on the rails.
WARNING: Make sure that the rack containing the UPS is stable. The following
conditions must be met:
■ The leveling feet are extended to the floor.
■ The full weight of the rack rests on the leveling feet.
■ The stabilizing feet are attached to the rack, if it is a single rack
installation.
■ The racks are coupled together in multiple rack installations.
■ A rack may become unstable if more than one component is extended for
any reason. Extend only one component at a time.
Connecting to the Communications Port
The 1000 Series UPS models include a communications port that allows the
UPS to exchange data with the host computer.
IMPORTANT: Compaq Power Management Software, LanSafe III, and FailSafe III require
the communications port to be appropriately cabled to the host computer.
Connect the UPS/computer interface cable (supplied) from the
communications port on the UPS to the appropriate com munications port on
the host computer.
CAUTION: To avoid damaging the equipment, do not use the communications
cables (part numbers 142260-001 and 142260-002) supplied with earlier UPS
models. The UPS/computer interface cable is required to carry power and is
wired differently than earlier communications cables.
C
O
M
M
P
Installation 2-5
O
R
T
L
O
A
D
1
L
O
A
D
C
O
M
M
P
O
R
T
2
Figure 2-1. Connecting the UPS/computer interface cable
2-6 Compaq 1000 Series UPS Operation and Reference Guide
Connecting the Network Transient Protector
The 1000 Series tower UPS models include a Network Transient Protector to
provide surge protection for connected communications devices.
IMPORTANT: Use the Network Transient Protector with a standard telephone line only—
not with a digital PBX.
OUT
LOAD 1LOAD 2
OUT
IN
Figure 2-2. Connecting the Network Transient Protector
Network cable OUT jack
1
Network cable IN jack
2
1
2
IN
NETWORK TRANSIENT PROTECTOR
Connecting the Remote Emergency Power Off
The 1000 Series rack-mountable UPS models include a Remote Emergency
Power Off (REPO) port. When properly wired, the REPO port allows the
power to the UPS output receptacles to be switched off from a remote location.
Use this procedure to activate the REPO port:
Install a suitable switch at the required remote location.
1.
Remove the connector block from the REPO port.
2.
R
E
M
O
T
E
P
O
W
E
R
O
F
F
REM
O
TE
PO
W
ER O
FF
Installation 2-7
Figure 2-3. Removing the connector block
Wire the connector block using stranded, non-shielded wire
3.
(AWG #22 - #18, or equivalent) .
2-8 Compaq 1000 Series UPS Operation and Reference Guide
Replace the connector block in the REPO port.
4.
R
E
M
O
T
E
P
O
W
E
R
O
F
F
REMOTE
POW
ER OFF
Figure 2-4. Replacing the connector block
IMPORTANT: The remote switch must be in the OFF (open) position to enable power to
the output receptacles.
Starting the UPS
Starting the UPS for the first time requires the following procedures:
■ Checking the Battery Recharge Date label on the UPS shipping carton
■ Connecting the UPS to utility power via the input power c ord
■ Connecting devices to the UPS
■ Powering u p t he UPS
■ Monitoring the automatic self-test to verify that the installation was
successful
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