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S1000C
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CommScope S1000C User Manual

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S1000C
User Guide
Release 1.5
Document Number: 913114 Document Revision: 1.5.01 Date: August 2016
DRAFT
Copyright 2016 CommScope, All rights reserved.
THIS DOCUMENT HAS BEEN DEVELOPED BY COMMSCOPE, AND IS INTENDED FOR THE USE OF ITS CUSTOMERS AND CUSTOMER SUPPORT PERSONNEL.
THE SPECIFICATIONS AND INFORMA TION REGARDING THE PRODUCTS IN THIS MANUAL ARE SU BJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWA RE LICENSE OR LIMITED WARRANTY, CONTACT YOUR COMMSCOPE SALES REPRESENTATIVE FOR A COPY.
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Contents

Chapter 1
Introduction
Chapter 2
Getting Started
Audience......................................................................................................................xi
Purpose.........................................................................................................................xi
What you need to know ...............................................................................................xi
Customer documentation.............................................................................................xi
Conventions ................................................................................................................xii
Notes, cautions, and warnings ...................................................................................xiv
Using this guide...................................................................................................1-1
What’s in the box.......................................................................................................2-2
Setup at a glance ........................................................................................................2-3
Setting up your S1000C.............................................................................................2-4
When is your S1000C ready to use?..........................................................................2-7
4G DATA LEDs.............................................................................................. ....2-7
Setting up optional components.................................................................................2-9
External GPS antenna setup................................................................................2-9
PC or LAN Router Setup...................................................................................2-11
Chapter 3
Configuring the S1000C Router
Overview....................................................................................................................3-1
Logging in to the S1000C router ...............................................................................3-3
Home page...........................................................................................................3-4
Configuring WiFi service...........................................................................................3-5
Basic Settings......................................................................................................3-5
Multiple SSID Setup ...........................................................................................3-7
SSID IP configuration................................................ ..... .... ..............................3-10
Advanced Settings.............................................................................................3-11
MAC Address Filtering.....................................................................................3-12
Adding your ISP User Name and Password............................................................3-14
Chapter 4
Using the S1000C
How the S1000C works.............................................................................................4-1
Discovery and data exchange..............................................................................4-2
S1000C User Guide, Re l e ase 1.5 iii
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Contents
How data goes over the Internet ................................................................................4-4
Using the External GPS Antenna...............................................................................4-5
Maintenance............................................................................................................... 4-6
Chapter 5
Troubleshooting
Troubleshooting installation problems.......................................................................5-1
Resetting the S1000C.................................................................................................5-3
LED quick reference..................................................................................................5-4
4G DATA LEDs.............................................................................................. ....5-5
3G VOICE LEDs............................................... ..... .... ..... ....................................5-6
Router connection problems......................................................................................5-7
Common connection types..................................................................................5-7
Using LEDs................................................................................................................5-9
4G DATA LEDs.............................................................................................. ....5-9
Using 4G DATA LEDs to diagnose Errors and Faults......................................5-11
3G VOICE LEDs............................................... ..... ...........................................5-13
FAQs........................................................................................................................5-16
Why does the S1000C need a GPS antenna?....................................................5-16
Why does the S1000C need an external GPS antenna? ....................................5-16
What should I do if the GPS fails to acquire a lock? ........................................5-16
What happens to the S1000C if there is a power outage or if you lose Internet
access?...............................................................................................................5-16
Can you move the S1000C to another location?...............................................5-16
I have a DSL modem and cannot connect to the Internet .................................5-17
My calls work fine outside but drop indoors.....................................................5-17
My Internet connection is slow when my laptop is connected to the S1000C..5-17
Getting help..............................................................................................................5-19
Chapter 6
Safety information
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General precautions ...................................................................................................6-1
FCC information........................................................................................................6-2
! FCC radiation exposure statement....................................................................6-2
FCC Part 15.........................................................................................................6-2
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Contents
S1000C User Guide, Release 1.5 v
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List of figures

List of figures
Figure 2-1 Box contents ....................................................................................2-2
Figure 2-2 Setup at a glance..............................................................................2-3
Figure 2-3 S1000C location in a building .........................................................2-4
Figure 2-4 WAN port connection......................................................................2-5
Figure 2-5 Power supply connection.................................................................2-6
Figure 2-6 External GPS antenna connection .................................................2-10
Figure 2-7 PC or LAN router setup................................................................. 2-11
Figure 3-1 Basic Settings page..........................................................................3-5
Figure 3-2 Multiple SSID Setup page...............................................................3-7
Figure 3-3 Edit SSID Details page....................................................................3-8
Figure 3-4 LAN IP Setup page........................................................................3-10
Figure 3-5 Advanced Settings page.................................................................3-11
Figure 3-6 MAC Address Filtering page......................................................... 3-13
Figure 4-1 S1000C internal view ......................................................................4-3
Figure 4-2 How data goes over the Internet......................................................4-4
Figure 5-1 Resetting the S1000C ......................................................................5-3
Figure 5-2 S1000C LED layout.........................................................................5-4
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List of tables

Table 1 Customer documentation .....................................................................xi
Table 2 Conventions ........................................................................................xii
Table 1-1 4G DATA LED color key..................................................................1-2
Table 2-1 4G Data LED states during S1000C boot sequence...........................2-7
Table 3-1 Basic Settings parameters................................................................... 3-5
Table 3-2 Mode, bandwidth and data rate configurations..................................3-6
Table 3-3 Multiple SSID List parameters...........................................................3-7
Table 3-4 Edit SSID Details parameters.............................................................3-9
Table 3-5 LAN IP Setup parameters ................................................................ 3-10
Table 3-6 Advanced Settings parameters .........................................................3-12
Table 3-7 MAC Address Filtering parameters .................................................3-13
Table 5-1 Common connection types.................................................................5-7
Table 5-2 4G DATA LED usage and description ..............................................5-9
Table 5-3 LED error and fault conditions.........................................................5-11
Table 5-4 3G VOICE LED display patterns and actions..................................5-13
List of tables
S1000C User Guide, Release 1.5 vii
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List of tables
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New in this release

The following section lists documentation changes in CommScope S1000C User Guide (913114) for Release 1.5.
Revision 1.5.01
• Initial release of document
S1000C User Guide, Release 1.5 ix
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About this document

This document describe S1000C device components, and gives basic installation and setup instructions.

Audience

This guide is intended for network administrators.

Purpose

This guide provides the reader with installation and setup instructions for an S1000C device.

What you need to know

The reader should have a basic understanding of data networks, CDMA, LTE, and general telecommunications practices.

Customer documentation

The following table lists available documents in the S1000C Device documentation suite.
Table 1. Customer documentation
Title Contents
CommScope S1000C Getting Started Guide (913113)
CommScope S1000C User Guide
(913114)
S1000C User Guide, Release 1.5 xi
One sheet, double-sided installation instructions for S1000C
Device installation and user information
T
About this document
Table 1. Customer documentation
Title Contents

Conventions

Airvana Small Cell Deployment Guide (913111)
Airvana S1000 Web GUI User Guide (913110)
Airvana S1000 Troubleshooting Guide (913112)
This guide uses the following text conventions, as applicable.
Table 2. Conventions
Convention Description
Syntax symbols
Describes the DMS platform software upgrade procedures from the previous patch release to the current patch release and the DMS rollback and downgrade procedures from the current patch release to the previous patch release.
Describes the S1000 Web GUI and how to configure the S1000.
Describes how to troubleshoot problems that customers may encounter with their S1000s
.
< > Enclose a required parameter or set of parameters. For
example:
>band-class <class>
<class> is a required parameter.
[ ] Enclose an optional parameter or set of parameters. For
example:
>activate image <version> [reboot] [reboot] is an optional parameter.
T
F
| Separates items on a list of parameters, only one of
which can be used. For example:
>channel-included <yes|no>
A valid command is:
>channel-included yes
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Table 2. Conventions
Convention Description
Font usage
About this document
Bold input font
Italic input font
Plain output font
Italic output font
Plain italic font Indicates file names, directory paths, book titles, chapter
Bold font Indicates text that appears on screen exactly as shown,
Indicates text that must be entered exactly as shown. For example:
Enter ping 192.23.10.12. Indicates a variable parameter for which you must
provide an actual value. For example:
>authentication key <aukey> <aukey> is a variable parameter.
A valid command is:
>authentication key 9782503000
Indicates system output in a command line or system­generated file. For example:
IP address 192.23.10.12 is alive.
Indicates a variable in system output in a command line or system-generated file. For example:
Installation of release <release> is complete.
titles, and user accounts.
for example, names of screens, names of buttons, items on menus, and items on pull down lists.
blue text Indicates a hypertext link.
Other conventions
> Indicates graphical user interface (GUI) menu path. For
example: Select Edit > Add Network to open the Add Network
screen.
S1000C User Guide, Release 1.5 xiii
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About this document
NOTE
CAUTION
WARNING

Notes, cautions, and warnings

Notes provide additional information about the subject text.
Cautions indicate that procedures, if performed incorrectly, can cause equipment damage or data loss.
Warnings indicate that procedures, if performed incorrectly, can harm you.
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Introduction

The S1000C 3G+4G Small Cell Device is an indoor small cell intended for use by small to medium size businesses. The device contains an S1000 coupled with the CDMA FAP in a single enclosure. The combination of the S1000 and cFAP allows both data and voice capability in a single offering.
The S1000C offers any-to-any mobility through LTE technology, offering users seamless mobility between indoor and outdoor coverage. It also offers dual­concurrent 2.4/5 GHz 802.11ac WiFi to deliver high data rates and performance.
The WiFi capabilities include automatic channel selection and Interference avoidance, and Band steering to 5GHz for supporting devices. Up to 12 SSIDs are sup ported with transparent authentication of public SSIDs using the 802.1x protocol.
Chapter 1
Circuit Switched Fallback (CSFB) enables circuit switched voice and SMS services to be delivered to dual radio Long T erm Evolution (LTE) component of the S1000C, then switched to the 3G network running on the internal cFAP. In this release, the cFAP used is the C4500 (CDMA).

Using this guide

This user guide introduces you to the services and features of the CommScope S1000C. The guide is divided into the following chapters:
• Getting Started on page 2-1
• Configuring the S1000C Router on page 3-1
• Using the S1000C on page 4-1
• Troubleshooting on page 5-1
• Safety information on page 6-1 It is important that you read each section and note any special requirements before you
use the device.
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S1000C User Guide, Re l e ase 1.5 1-1
Chapter 1 Introduction
WARNING
NOTE
Please read the Safety information on page 6-1 to learn about how to safely use your device. Failure to read and follow the safety information i may result in serious bodily injury, death, or property damage.
Use the following key when viewing 4G DATA LED tables in this document:
n this user guide
Table 1-1. 4G DATA LED color key
Solid Green Solid Red Off Blinking Red
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Getting Started

NOTE
This chapter describes the contents of the S1000C box and setting up your S1000C.
• What’s in the box on page 2-2
• Setup at a glance on page 2-3
• Setting up your S1000C on page 2-4
• Setting up optional components on page 2-9
When you complete this chapter, configure WiFi and other services of the internal router in
Chapter 3, Configuring the S1000C Router.
Chapter 2
S1000C User Guide, Re l e ase 1.5 2-1
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Chapter 2 Getting Started
S1000C 3G+4G Small Cell Device
External GPS Cable
Ethernet Cable
Power Supply

What’s in the box

Ensure that the following items are in the box, along with the Quick Start Guide.
Figure 2-1.
Box contents
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Setup at a glance

TIP
PC or LAN Router
(optional)
PC or LAN Router
(optional)
To
Internet
Power
Supply
IMPORTANT: To ensure the best service quality,
always connect your S1000C directly to the
broadband connection device.
Broadband Connection
Device
External GPS Antenna
(if needed)
S1000C
The following diagram shows a typical S1000C desktop setup.
Place the unit on it’s side on a flat surface to expose the bottom of the unit. You will attach cables to the bottom of the unit.
Chapter 2 Getting Started
Figure 2-2.
Setup at a glance
S1000C User Guide, Release 1.5 2-3
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Chapter 2 Getting Started
Close to Window
S1000C
Elevated Location

Setting up your S1000C

Follow these steps to set up your S1000C inside your office or other location.
Figure 2-3. S1000C location in a building
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1 Disconnect the power from all devices on your network. 2 Place your S1000C in a ce
elevated location, such as the top of a bookshelf or tall cabinet.
3 Place the unit on
it’s side to expose the bottom of the unit.
ntral location. For best results, place the S1000 in an
Chapter 2 Getting Started
S1000C
Broadband Connection
Device
WAN Port
To LAN Port
4 Connect one end of the yellow Ethernet cable to an available LAN port on your
broadband connection device.
5 Co
Figure 2-4. WAN port connection
nnect the other end of the yellow Ethernet cable to your S1000C’s WAN port.
6 Turn on your broadband connection device.
S1000C User Guide, Release 1.5 2-5
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Chapter 2 Getting Started
NOTE
Power
Supply
S1000C
Wait a couple of minutes for the broadband device to fully initialize before continuing.
7 Plug the power supply connector into the black power port on your S1000C.
Figure 2-5. Power supply connection
AFT
8 Stand the unit upright and carefully move all cables so they come out of one long
end of the unit.
NOTE: There is room for cables to come out from the beneath the unit once it is
placed upright.
9 Plu
g the other end of the power cable into an available electrical outlet. (We
recommend a surge protected outlet.)
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When is your S1000C ready to use?

NOTE
When you install and power on your S1000C for the first time, it will go through an automated setup sequence.
Chapter 2 Getting Started
The side of the device marked 'DATA' dis through the device. The side of the device labeled 'VOICE' displays LEDs for 3G voice signals.
Data LEDs and Voice LEDS must be solid green before the S1000C is ready for data and voice traffic.

4G DATA LEDs

Table 2-1 shows the S1000C LED states on the DATA side during normal boot-up.
Refer to Table 1-1 for LED color codes.
Table 2-1. 4G Data LED states during S1000C boot sequence
WAN NET GPS LTE WiFi S1000C State
plays LEDs for 4G LTE data passing
Performing initial HW tests (1-2 seconds)
HW tests are complete; software is loading.
Software is loaded; services are initializing.
WAN port is connected over the local network; IPSec tunnel is not established.
WAN port is connected; IPSec tunnel is established and UP.
WAN port is connected; IPSec tunnel is established and UP; GPS Time Fix is available; LTE service is UP.
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Chapter 2 Getting Started
NOTE
NOTE
Table 2-1. 4G Data LED states during S1000C boot sequence (continued)
WAN NET GPS LTE WiFi S1000C State
WAN port is connected; IPSec tunnel established and UP; GPS Time Fix is available; LTE service is UP; WiFi service is UP.
During boot-up the device’s green LED will be solid for a few seconds during initial hardware tests. Upon completion of hardware tests, all LEDs, except the WAN LED, will turn off until the software loads. This takes 1 to 2 seconds.
When the WAN, NET, GPS, LTE, and WIFI LEDs are solid green, your S1000C is ready for
On the 3G side, the LEDs will change color during the automated setup sequence. This process may take up to 2 hours. When the CDMA, NET, GPS, and WAN LEDs are solid green, your S1000C is ready for voice traffic.
data traffic.
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For a summary of LED status indicators, see LED quick reference on page 5-4. For a complete description of LED states, see Using LEDs on
page 5-9.
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Setting up optional components

NOTE
In this section:
• External GPS antenna setup on page 2-9
• PC or LAN Router Setup on page 2-11

External GPS antenna setup

Use the external GPS antenna if the internal antenna of your S1000C does not gain a signal for GPS lock (indicated by a solid red GPS LED for more than 2 hours, solid green indicates GPS lock). Connect the external GPS antenna to your device's GPS connection port.
After initial installation, GPS may take 30-40 minutes to get a GPS fix.
1 Place the external GPS antenna horizontally on a flat surface as close to a window
as possible. The antenna works best in an open area where it can easily pick up signals.
Chapter 2 Getting Started
2 Place the S1000C on it’s side to expose the bottom of the unit. 3 Plug the GPS cable into the GPS port on the bottom of the unit as shown in the
following diagram.
4 Stand the unit upright and gently pull the cables to the one of the long sides of the
unit.
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S1000C User Guide, Release 1.5 2-9
Chapter 2 Getting Started
NOTE: Place the external GPS antenna on a flat surface near a closed window.
S1000C
GPS Port
This diagram shows the proper placement of the external GPS antenna.
Figure 2-6.
External GPS antenna connection
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PC or LAN Router Setup

TIP
To PC or LAN Router
LAN Ports
S1000C
Chapter 2 Getting Started
Connect a device that you have, such as a PC or LAN ports.
T o ensure the best service quality, always connect the LAN router to your S1000C. Do not connect it to the broadband connection device.
Figure 2-7.
PC or LAN router setup
a LAN router, to one of the S1000C's
S1000C User Guide, Release 1.5 2-11
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Chapter 2 Getting Started
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Configuring the S1000C Router

This chapter describes how to configure the internal router:
• Overview on page 3-1
• Logging in to the S1000C router on page 3-3
• Configuring WiFi service on page 3-5
• Adding your ISP User Name and Password on page 3-14
Chapter 3

Overview

Broadband connection device
Cable modem WAN, LTE and WiFi solid
DSL modem WAN LED blinking red Cannot access Internet Go to Adding your ISP
Your S1000C contains a built-in router. Usually, you can plug your S1000C into your broadband connection device, such as a cable modem, DSL modem or FIOS (a high­speed, fiber optic broadband Internet service), without performing any additional steps. However, you may need to configure the built-in router to work with your ISP modem or connection device.
The following table lists typical ISP setups and actions to take so that the built-in router works with your existing ISP setup.
For a complete description of the S1000C router configuration, refer to Airvana S1000 Web GUI User Guide (913110).
LED display pattern
green
Symptom Action to take
Not applicable (working properly)
Not applicable
User Name and Password
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Chapter 3 Configuring the S1000C Router
Broadband connection device
DSL modem with built-in router
DSL modem WIFI LED blinking red Cannot access Interne t Go to Configuring WiFi
LED display pattern
WAN led blinking red Cannot access Internet See FAQs.
Symptom Action to take
If the problem persists, contact Customer Support as described in
help.
service
Getting
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Logging in to the S1000C router

NOTE
NOTE
1 Connect a computer to the S1000C LAN ports. 2 S
tart the computer. (If it is already running, restart it.)
Chapter 3 Configuring the S1000C Router
3 In a web browser
http://192.168.16.1
This IP address is the LAN bridge IP address.
The login dialog box appears.
, enter the following URL:
4 Enter the User name admin and the Password admin. 5 Click OK.
If you cannot connect to the router, diagnose the problem using the steps in section
Router connection problems on page 5-7.
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Chapter 3 Configuring the S1000C Router
Help button
Log Out button

Home page

When connected to the router, the Router S
tatus screen appears as shown below.
Main menu
The main menu, on the top of the screen, contains a menu bar to access the major screens.
The main menu also contains
• Log Out – When
• He
Navigation and data input
Use the menu bar on the top of the screen and the browser’s Back button to navigate.
lp – Located at the bottom of the screen, click to view help for the current
screen.
finished, click this button to log out.
the following buttons:
AFT
You must click Save
In order to use WiFi features of the S1000C, you need to configure WiFi service. Proc
eed to Configuring WiFi service.
before changing screens or the software does not save changes.
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Configuring WiFi service

Follow this section to setup the S1000C’s WiFi service. You will create and configure SSIDs in the router.
Chapter 3 Configuring the S1000C Router
1 Lo
S1000C router.
2 Fro

Basic Settings

On the Basic Settings tab, you to enable and co S1000C. Radio 1 has a frequency of 5.0 GHz and Radio 2 has a frequency of 2.4 GHz
Figure 3-1. Basic Settings page
g into the S1000C router by following the procedure in Logging in to the
m the Home page click WiFi.
nfigure the two radios available in the
Table 3-1. Basic Settings parameters
Parameter Description
Enable Radio Enable or disable Radio 1 and Radio 2
Operating Mode The following options are
• IEEE 802.11ac
• IEEE 802.11n
• IEEE 802.11a The following options are
• IEEE 802.11n
• IEEE 802.11g
• IEEE 802.11b
S1000C User Guide, Release 1.5 3-5
supported on Radio 1:
supported on Radio 2:
DR AFT
Chapter 3 Configuring the S1000C Router
Table 3-1. Basic Settings parameters (continued)
Parameter Description
Channel Bandwidth The following channel bandwidths are supported on Radio 1 and
Auto Channel Scan To enable/disable auto channel scan, check/uncheck the box.
Channel Number This field shows the list of available channels under the respective
Extension Channel Automatically selected based on the selected cha n nel
Table 3-2. Mode, bandwidth and data rate configurations
Radio 2:
• 20 MHz
• 40 MHz
• 80 MHz
radio. Note:
To select a channel manually, the Auto Channel Scan option
must be disabled.
AFT
Mode Channel Bandwidth Data Rates
Radio 1 (5 GHz)
IEEE 802.11ac 20 MHz up to 87.6 Mbps
40 MHZ up to 200 Mbps
80 MHz up to 433 Mbps
IEEE 802.11n 20 MHz up to 72.2 Mbps
40 MHz up to 150 Mbps
IEEE 802.11a 20 MHz
Radio 2 (2.4 GHz)
IEEE 802.11n 20 MHz up to 72.2 Mbps
40 MHz up to 150 Mbps
IEEE 802.11g 20 MHz up to 54 Mbps
IEEE 802.11b 20 MHz up to 11 Mbps
3 It is recommended to keep the ACS (Auto Channel Select) feature checked. This
feature ensures that the device will be able to select the most optimal available channel, even in a congested RF environment.
up to 54 Mbps
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Multiple SSID Setup

The S1000C router supports twelve SSIDs. Eight SSIDs are Private and user configurable; four are Public and c
Chapter 3 Configuring the S1000C Router
onfigured only by the Operator.
1 Click Multiple SS
NOTE: Public SSIDs can only be enabled or disabled in the S1000 Router. Public
SSIDs are configured from the DMS Device Management Portal under Device Configuration. Refer to DMS Device Management Portal User Guide for S1000 Devices (913157) for details.
Figure 3-2. Multiple SSID Setup page
ID Setup.
Table 3-3. Multiple SSID List parameters
Parameter Description
SSID The name of the network to which a device associates
Enable To enable/disable a SSID, check/uncheck the box for the SSID. Click
Apply.
Status Shows the status of a SSID per Radio
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Chapter 3 Configuring the S1000C Router
Table 3-3. Multiple SSID List parameters
Parameter Description
Security Mode Shows the security mode in which the SSID is currently operating
By default, the security mode is WPA2-Personal for Private SSIDs.
Visibility To enable/disable SSID broadcast, check/unch
Private SSIDs and click Apply.
Max. Stations Per Radio This feature can be used to restrict the number of connections per SSID. A
minimum o per SSID.
The maximum stations per radio is for the number of radios and not for SSIDs. For example, if the value of Max. Stations Per Radio is configured for 5, the maximum stations allowed for that SSID is 5 + 5, or 10 stations.
To edit an SSID
To edit SSID details: 1 Find
Figure 3-3. Edit SSID Details page
the SSID you want to modify, disable it (uncheck the Enable box), then click
Edit.
f one station and a maximum of 128 stations can be specified
eck the box for each of the
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Chapter 3 Configuring the S1000C Router
Table 3-4. Edit SSID Details parameters
Parameter Description
SSID Setup
SSID The name of the network to which a device can associate. SSID must
be in the range of 1 to 32 characters, and must be unique.
Note: If you want to change the name of the SSID, change the
text of the SSID text box, then click Save Changes. All SSID values will remain the same; only the name will change.
Wireless Security
Security Mode The security mode in which the SSID is currently operating.
Valid values
• open
• WPA-Personal
• WPA-Enterprise
•WPA2-Personal
•WPA2-Enterprise
• WPA/WPA2-Personal
• WPA/WPA2-Enterprise
Note: For Enterprise versions, a RADIUS server based
security check is performed: You will enter values for Radius Server:
– Server IP Address (A.B.C.D) – Server Port (Range: 1 to 65535, Default: 1812) – Server Shared Secret (WA – Server re-keying interval; this is the time after which the
key
must be re-generated. (Range: 600 to 7200 seconds,
0 - disable, Default: 600 seconds)
Cipher Type This field can be set to one of the following options:
• TKIP – Temporal Key Integrity Protocol
• CCMP – Counter Mode CBC MAC Protocol
• TKIP & CCMP
<Security Mode> - Personal
Passphrase Password required to associate with AP. This can be 8-63 ASCII
characters.
Group Re-keying interval The period of time between automatic
the devices on the network.
S1000C User Guide, Release 1.5 3-9
P to Radius Server)
changes of the group-key with
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Chapter 3 Configuring the S1000C Router
2 Click Save Changes to save your configuration changes.

SSID IP configuration

T o configure the IP address and subnet for an SSID, navigate to Ad Setup. On this page, you can view the various subnets, including the default IP
address range and subnet mask, for every WiFi SSID. You can edit these fields for each SSID by clicking the Edit button for the SSID and entering new values.
Figure 3-4. LAN IP Setup page
vancedLAN IP
Table 3-5. LAN IP Setup parameters
Parameter Description
SSID The name of the SSID.
IP Address The configured IP Address for the router for the SSID.
AFT
Subnet Mask The configured subnet mask for the router in the SSID This is
Format: <A.B.C.D>
ca
lculated by the router based on the IP Address.
Format: <A.B.C.D> Default: 255.255.255.0
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Chapter 3 Configuring the S1000C Router
Table 3-5. LAN IP Setup parameters (continued)
Parameter Description
Starting IP The starting range of the reserved pool of IP Addresses for this
SSID.
Ending IP The ending range of the reserved pool of IP Addresses for this
SSID.
Edit
Lan Interface Details
SSID
Default DMZ Server When checked, the IP Address for this “Demilitarized zone” is the
Apply Click this button to commit the DMS server configuration.

Advanced Settings

On the WiFi Advanced Setup page you can configure some WiFi advanced parameters such
as Beacon Interval, Transmit Power and Block DFS channel. Generally no
configuration change is required on this page.
Figure 3-5. Advanced Settings page
Click this button to edit the configuration for the SSID.
Note: All parameters described above apply to the SSID
for the Local Area Network (LAN).
default server. The IP Address can be configured.
Note: Use this cautiously, as there are security issues
associated with a DMZ server.
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Table 3-6. Advanced Settings parameters
Parameter Description
Beacon Interval Specifies the time in which a beacon packet
Transmit Power This defines the strength of the signal being transmitted from a
Block Dynamic Frequency Selection (DFS) Channels

MAC Address Filtering

This feature is used to ALLOW or BLOCK MAC addresses from associating with a Private SSID.
By default, this feature is DISABLED on every Private SS
must be broadcast.
By default, all the SSIDs will be 100msec. (Range: 50 msec to 3500 msec)
radio. By default, both the radios will be transmitting at th
Transmit Power.
This option allows the Auto Channel Selection (ACS) mechanism to either select/unselect DFS channels.
The following channels are classified as DFS channe ls: 52,56
,60,64,100,104,108,112,116,120,124,128,132,136,140
By default, the 5GHz radio will block all the DFS channels. One can enable the use of these channels by unchecking the checkbox and applying the settings.
NOTE: It is NOT recommended to use these channels.
beaconing at an interval of
e highest
ID.
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Figure 3-6. MAC Address Filtering page
Table 3-7. MAC Address Filtering parameters
Parameter Description
Add a MAC Address To add a MAC address in the list, e
in the text field provided under a SSID and click Add.
List of MAC Addresses Displays the list of MAC addresses added.
MAC Command This option is used to select the operation for the MAC
addresses add
• Allow these MAC Addresses – used to ALLOW only the MAC addresses added to the list
• Block these MAC Addresses – used to BLOCK only the MAC
• Disable MAC Filtering – used to DISABLE MAC Address Filtering
ed in the list.
addresses added to the list
nter a valid MAC address
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Chapter 3 Configuring the S1000C Router
TIP

Adding your ISP User Name and Password

If you are using a DSL modem and your device cannot connect to the Internet, you may need to enter your ISP account user name and password so that the S1000C can connect to the Internet.
You will use the User Interface of the S1000C information.
Before you begin, obtain your ISP user name and password. Contact your ISP if you do not have this information.
1 Log into the S1000C router by following the procedure in Logging in to the
S1000C router.
2 Click the Setup 3 Click W
AN Settings.
tab on the Router status page menu bar.
internal router to configure this
4 Ensure that Yes (PPPoE) is selected.
AFT
5 Enter your ISP user name in the Login box and your password in the Password
box. Select authentication type (PAP, CHAP) from the drop down menu. Enter the Service name information if you have it. Click OK.
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Chapter 3 Configuring the S1000C Router
6 Accept the defaults in other fields on the screen. Click Apply.
When the WAN LED is solid green your Internet connection is available. If setting up PPPoE takes more than 15 minutes at startup, the WAN LED will turn solid red. Once the PPPoE connection is set up, the LED turns solid green. If the LED remains solid red, contact your ISP.
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Using the S1000C

This chapter describes how the S1000C works at a high-level, and provides maintenance guidelines.
• How the S1000C works on page 4-1
• How data goes over the Internet on page 4-4
• Using the External GPS Antenna on page 4-5
• Maintenance on page 4-6
Chapter 4

How the S1000C works

The S1000C is a small cell base station with a radio unit that is similar to a cell tower radio. The base station uses a low-power antenna to transmit data cellular signals in your small and medium business locations.
Base stations give you better cellular coverage because they provide a stronger signal. A strong signal can extend battery life. Also, data applications on Smartphones and other mobile email devices, work faster.
WiFi
The S1000 has an internal router that supports dual band radios (2.4GHz and 5GHz). Each radio supports 6 Virtual Access Points (VAP), 2 public and 4 private. Both radios share SSIDs that are not editable across VAPs.
Users with dual band radio capable receivers will reap the benefits of shared SSID and security credentials, and will enjoy a high quality user experience.
Users who travel out of range will migrate to the 2.4 GHz Radio band, and users near the S1000 will migrate to the 5GHz Radio Band to utilize higher data rates.
You can manage the WiFi capabilities of the S1000 internal router. For more information, see the Airvana S1000 Router Guide (913110).
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Chapter 4 Using the S1000C
Broadband connection
The S1000C connects to an Operator’s network connection.
Connection speed
The S1000C’s actual transmission speed is only as fast as the maximum broadband connection speed. Internet congestion, the number of users on the provider’ s network, and other factors can decrease the actual broadband connection speed. Individual bandwidth needs vary per customer . Comm Scope recommends a min imum of 3 Mbps downstream and 1.8 Mbps upstream for data services.
The following table shows recommended bandwidth by usage type:
Usage Type
Wireless Data Up to 3 Mbps per session Up to 1.0 Mbps per session
Recommended Download Speed
through a broadband Internet
Recommended Upload Speed
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eCSFB
Circuit Switched Fallback (CSFB) enables circuit switched voice be delivered to dual radio Long Term Evolution (LTE) devices such as the S1000. Because the S1000 cannot process the 3G traffic internally, it switches the traffic (“falls back”) to the 3G network running on the internal CMDA cFAP device.
In this release, the cFAP used is the C45 special configuration; the ability to discover and employ the services of the cFAP is enabled by default.
Refer to the Airvana Small Cell Deployment eCSFB feature.

Discovery and data exchange

Figure 4-1 shows the internal layout of the S1000C. Da
backhaul passes through a switch and into the W traffic is handled by the 4G capabilities of the S1000 board. Voice traf fic is routed to the LAN port of the cFAP board to be processed on the 3G network.
and SMS services to
00 (CDMA). The cFAP does not require
Guide (913111) to learn more about the
ta and voice traffic from the
AN port of the S1000 board. Data
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Figure 4-1. S1000C internal view
S1000C (internal view)
Chapter 4 Using the S1000C
Discovery and information exchange
The S1000C WAN port is connected to a switch to the network backhaul. The cFAP board’s WAN port is connected to the S1000 board’s LAN port.
1 Th
2 The 3 The
4 The
5 The
Refer to the Airvana configuring the CSFB feature.
e S1000C F AP broadcasts i ts presence on its LAN port from boot up if CSFB to
cFAP is enabled and the PairedRefCellId parameter is configured.
cFAP device listens on the WAN port for broadcast messages. cFAP device, upon receiving this message, acquires the S1000C
IP address/port number.
cFAP initiates a dedicated connection towards the S1000C, where the cFAP
and S1000 exchange CDMA2000 parameters.
interface is UDP based.
S1000 Web GUI User Guide (913110) to learn more about
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Chapter 4 Using the S1000C
Wireless devices
using S1000C’s
WiFi and voice
capabilities
S1000C
Broadband
Connection
Device
ISP (Cable, DSL, Fiber, optic)
Internet
Customer
Network

How data goes over the Internet

LTE data and voice traffic passes between the S1000C and the Internet over the broadband connection device attached to the WAN port of the S1000C. Services and applications provided by the ISP, such as Internet browsing, make use of this path. Voice traffic is switched internally to the 3G network.
The S1000’s internal WiFi router generates sign capability allows wireless devices, such as smartphones and tablets to connect to the S1000C’s WiFi network and use local services such as da ta sharing and printing. Access to the Internet for the users of the WiFi network is provided over the S1000C’s WAN port. WiFi performance rates can be affected by the WAN connection speed (refer to Broadband connection o
Figure 4-2. How data goes over the Internet
n page 4-2).
als on 2.4G and 5G modes. This WiFi
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Using the External GPS Antenna

TIP
Use the external GPS antenna if the internal antenna of your S1000C does not work (indicated by a solid red GPS LED for more than 2 hours). Connect the external GPS antenna to your device's GPS connection port.
If you use the optional GPS antenna:
• Place the external GPS antenna horizontally on a flat surface as close to a window as possible. The antenna works best in an open area where it can easily pick up signals.
• Do not place the GPS antenna:
• Outdoors; it is not weatherproof
• Behind large, heavy objects such as furniture; doing so could affect the signal.
Refer to External GPS antenna setup on page 2-9 for external GPS antenna setup.
Chapter 4 Using the S1000C
Using the external GPS antenna in buildings with open floor plans allows the S1000C to be positioned in a central location; improving coverage throughout the building.
S1000C User Guide, Release 1.5 4-5
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Chapter 4 Using the S1000C
NOTE

Maintenance

With normal use, S1000C is maintenance-free. Follow the recomm endations below to ensure that it runs optimally.
Ventilation
The S1000C has ventilation slots that work best if you don’t block the flow of air to them. For desk mounted devices, keep the device at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow.
For wall mounted devices, keep the a 6 inch (15 cm) clearance above and below the device.
Cleaning
Dust the S1000C occasionally to keep air vents clear of debris. Do not use liquid cleaners.
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Troubleshooting

CAUTION
This chapter contains tips and procedures to help you troubleshoot your S1000C.
• Troubleshooting installation problems on page 5-1
• Resetting the S1000C on page 5-3
• LED quick reference on page 5-4
• Router connection problems on page 5-7
• Using LEDs on page 5-9
• Using 4G DATA LEDs to diagnose Errors and Faults on page 5-11
Chapter 5
• FAQs on page 5-16
• Getting help on page 5-19
For complete Troubleshooting information, refer to CommScope S1000 Troubleshooting Guide (913112).

Troubleshooting installation problems

If your Broadband turns solid red after 15 minutes, reversing the order of turning on the S1000 and your broadband connection device can often resolve this problem. To reverse the order, follow these procedures:
1 Unplug all cables, including power cables from all devices. You can unplug
devices in any order.
2 Connect all Ethernet and GPS cables as described in Setting up your S1000C on
page 2-4.
Do not connect any power cables at this point in the procedure.
3 Plug the S1000C into an electrical outlet, preferably a surge protected outlet.
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Chapter 5 Troubleshooting
TIP
4 Wait 4 minutes. 5 Plug your broadband connection device into an electrical outlet.
You may want to consult th e documentation of your broadband connection device for any special procedures for connecting a device directly to your broadband connection device.
If the WAN LED turns solid red after 15 minutes, call Customer Support as described
Getting help on page 5-19.
in
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Resetting the S1000C

Reset the C4500 board
Reset the S1000 board
The S1000C has 2 reset buttons on the bottom of the unit. If your S1000C operates properly for an extended period and the WAN LED on the
4G
side of the device suddenly starts blinking red, the S1000 may have a pro blem requiring a reset. To reset the S1000 board, push the Reset button for at least 10 seconds.
If the WAN LED on the 3G side starts blinking red, the CFAP may have a problem requiring a res seconds.
et. To reset the C4500 board, push the Reset button for at least 10
Chapter 5 Troubleshooting
Figure 5-1.
After resetting, your S1000C goes through an automated setup sequence. During this time, the device's green LEDs will be solid for a few seconds, and then all LEDs will turn off until the software loads. The reset process may take 30-45 minutes.
Resetting the S1000C
DR
After resetting the S1000C, if the failure
n page 5-19.
help o
S1000C User Guide, Release 1.5 5-3
persists, contact Customer Care. See Getting
AFT
Chapter 5 Troubleshooting

LED quick reference

Each side of the S1000C has a set of LEDs specific to 4G LTE or 3G VOICE.
Figure 5-2. S1000C LED layout
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4G DATA LEDs

Solid Green: WiFi service UP Solid Red: HW/WiFi service problem Blinking Red: Wifi service error Off: Wifi service or service disabled
Solid Green: LTE service UP Solid Red: HW/LTE service problem Blinking Red: LTE service error Off: LTE service sector disabled
Solid Green: GPS Time Fix available Solid Red: HW/GPS Time Fix
problem Blinking Red: GPS Time Fix not available
Solid Green: Ready Solid Red: HW/connection problem Blinking Red: IPSec tunnel error
Solid Green: Ready Solid Red: HW/connection problem Blinking Red: Service error
Chapter 5 Troubleshooting
Figure 5-3. 4G
Figure 5-3 shows the quick reference
Data LEDs quick reference
for data LED functions.
S1000C User Guide, Release 1.5 5-5
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Solid Green: Ready Blinking green: Accessing service Solid amber: Hardware problem Blinking Amber: Service error Off: No service or service disabled
Solid Green: Ready Blinking green: Initializing Fast Blinking green: Active call Solid Amber: Hardware problem Blinking Amber: Service error Off: Device not activated
Solid Green: Ready Blinking Green: Acquiring a lock Solid Amber: Hardware problem
Solid Green: Connected to the Internet Blinking green: Initializing Solid Amber: Hardware problem Blinking Amber: Service error Alternating Green/Amber: Software upgrade in progress Off: No power

3G VOICE LEDs

Figure 5-4.
Figure 5-3 shows the quick reference for
3G VOICE LEDs quick reference
voice LED functions.
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Router connection problems

If you cannot connect to the S1000C router, there may be a problem with the router, use the following procedures to diagnose the problem.
Test for connectivity
If the router is properly installed, the LAN connection is OK, and it is powered ON, test the connection by using the Ping command:
• Open the command prompt window and enter the command:
ping 192.168.16.1
• If no response is received, either the connection is not working, or your PC's IP
address is not compatible with the router's IP Address. Follow steps in
addresses.
Verify IP addresses
If the PC is using a fixed IP address, its IP address must be within the range
192.168.16.2 to 192.168.16.254 to be compatible with the S1000 router’s default IP address of 192.168.16.1. Also, the Network Mask must be set to 255.255.255.0.
Chapter 5 Troubleshooting
Verify IP
•Refer to Airvana S1000 W eb GUI User Guide (9131 10) for details on checking the
PC's TCP/IP settings.
• Ensure that your PC and the S1000C router are on the same network segment.
• Ensure you are using the wired LAN interface.

Common connection types

Table 5-1. Common connection types
Type Details ISP Data required
Dynamic IP Address Your IP Address is allocated
automatically, when you connect to your ISP.
Static (Fixed) IP Address
PPPoE, PPPoA Your PC connects to the ISP only
Y our ISP allocates a permanent IP Address to you. Usually, the connection is “Always on.”
when required. The IP address is usually allocated automatically.
Some ISPs may require a particular Hostname or Domain name, or MAC (physical) address.
The IP Address allocated to your PC, and related information, such as Network Mask, Gateway IP address, and DNS address.
User name and password are always required. If using a Static (Fixed) IP address, you need the IP address and related information (Network Mask, Gateway IP address, and DNS address).
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Table 5-1. Common connection types (continued)
Type Details ISP Data required
IPoA (IP over ATM) Normally, the connection is
Always on.
The IP Address allocated to your PC and related information, such as Network Mask, Gateway IP address, and DNS address.
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Using LEDs

4G DATA LEDs

Chapter 5 Troubleshooting
Use the LEDs to troubleshoot your device.
Table 5-2 lists 4G DATA LEDs. Use these LEDs to trou
your device.
Table 5-2. 4G DATA LED usage and description
LED Display Pattern S1000 State Description
WAN port connected The WAN port is connected to a peer and has
obtained an IP address over the local network
WAN
WAN port not connected
-or­hardware error
WAN port not connected
IPSec tunnel is established
The WAN port not connected to a peer, or has not obtained an IP address (more than 15 minutes)
-or­a hardware error occurred during startup
The WAN port is not connected to a peer, or has not obtained an IP address (15 minutes or less)
The IPSec tunnel is established to the Operator’s core network and is functioning properly
bleshoot LTE data issues with
IPSec tunnel is either
NET
S1000C User Guide, Release 1.5 5-9
down or re-establishing
-or­hardware error
IPSec tunnel is DOWN or setting up
The IPSec tunnel to the Operator’s core network is down, or has not established a connection (more than 15 minutes)
-or­a hardware error occurred during startup
The IPSec tunnel to the Operator’s core network has gone down or has not come up since boot-up. (15 minutes or less)
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Chapter 5 Troubleshooting
Table 5-2. 4G DATA LED usage and description (continued)
LED Display Pattern S1000 State Description
GPS
LTE
GPS Time Fix is available
GPS Time Fix has not been achieved
-or­hardware error
GPS Time Fix is not available
LTE service is UP LTE service is UP
LTE service is DOWN
-or­hardware error
The current GPS Time Fix is available
GPS Time Fix has not been achieved since boot-up or DSP reload (30 minutes or more)
-or­a hardware error occurred during startup
The current GPS Time Fix is n ot available, including the GPS Holdover case.
In poor GPS reception conditions, the device can go into GPS Holdover. The Holdover is 24 hours. During this time LTE services are available. The GPS led will blink red even though LTE service is still available. If you see this condition call Customer Care.
LT E service has not come up (30 minutes or more)
-or­a hardware error occurred during startup
LTE service is coming up or coming down
LTE service is turned Off.
LTE service has not come up since boot-u p, or has gone down
The LTE service sector has been turned off from the DMS
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NOTE
Table 5-2. 4G DATA LED usage and description (continued)
LED Display Pattern S1000 State Description
WiFi service is UP 2.4 GHz, 5.0 GHz or both WiFi services are UP
Chapter 5 Troubleshooting
WIFI
WiFi service is DOWN
-or­hardware error
WiFi service is coming up or coming down
WiFi service is OFF WiFi service has been turned OFF either from the
In the table above, a hardware error is indicated only if all LEDs are in the Red Solid display pattern.
WiFi service has not come up (30 minutes or more)
-or­a hardware error occurred during startup
Wifi service has not come up since boot-up, or has gone DOWN.
DMS or via local device GUI

Using 4G DATA LEDs to diagnose Errors and Faults

The following table shows some of the general errors may encounter with data traffic on the S1000C. Use the table to help diagnose and resolve potential problems with your device setup.
Refer to Table 5-2 for LED color codes.
Table 5-3. LED error and fault conditions
WAN NET GPS LTE WIFI S1000C Error/Fault
S1000C User Guide, Release 1.5 5-11
and fault conditions that you
HW error detected
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Chapter 5 Troubleshooting
Table 5-3. LED error and fault conditions (continued)
WAN NET GPS LTE WIFI S1000C Error/Fault
WAN port is connected; IPSec tunnel is UP; GPS Holdover; LTE and WiFi Service is UP.
WAN port is connected; IPSec tunnel is UP; GPS Time Fix is not available; LTE Ser vice is DOWN; WiFi Service is UP.
W AN port is connected; IPSec tunnel is DOWN; GPS Time Fix is available; LTE service is DOWN; WiFi service is UP.
WAN port is connected; IPSec tunnel established and UP; GPS Time Fix is available; LTE service could not come up; WiFi service is UP.
AFT
WAN port is connected; IPSec tunnel established and UP; GPS Time Fix is available; LTE service is UP; 2.4
GHz and 5.0 GHz WiFi Service could not come up.
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3G VOICE LEDs

NOTE
Table 5-4 lists 3G VOICE LEDs. Use these LEDs to troubleshoot voice traffic issues
with your device.
If all LEDs are Solid Amber, the C4500 cannot pass a hardware self-test. Call Customer Support as described in
Table 5-4. 3G VOICE LED display patterns and actions
LED Display Pattern Action to take
Chapter 5 Troubleshooting
Getting help on page 5-19.
CDMA
NET
Solid green Blinking green Solid amber
Blinking amber
Off
Solid green Fast blinking green Blinking green Solid amber
Blinking amber
None. Ready state.
Wait. Accessing service.
Hardware problem. Call Customer Support as described in
Service error. Plug the telephone line into a phone and restart your device by turning the power off and on. If this problem persists, call Customer Support as described in
No service or CDMA service has not been activated. To activate CDMA service, contact Customer Support as described in
None. Ready.
None. Active call
Wait. Your device is initializing.
hardware problem. Call Customer Support as described in
No service. Restart the device by turning the power off and on. If this problem persists, call Customer Support as described in
Getting help on page 5-19.
Getting help on page 5-19.
Getting help on page 5-19.
Getting help on page 5-19.
Getting help on page 5-19.
Off
S1000C User Guide, Release 1.5 5-13
The CDMA board is not activated. Call Customer Support as described in
Getting help on page 5-19.
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Chapter 5 Troubleshooting
Table 5-4. 3G VOICE LED display patterns and actions (continued)
LED Display Pattern Action to take
GPS
Solid green Blinking green
Solid amber Restart the device by turning the power off and
None. GPS is ready.
GPS is trying to aacquire a lock. Perform the following steps if the GPS LED does not turn solid green within 30 minutes:
• If you have not already done so, connect the external GPS antenna to your device.
• If the external GPS antenna is already connected, move it to a different location, as close to a window as possible.
• If this problem persists, call Customer Support as described in page 5-19.
on. If this problem persists, call Customer Support as described in page 5-19.
Getting help on
Getting help on
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Table 5-4. 3G VOICE LED display patterns and actions (continued)
LED Display Pattern Action to take
WAN
Solid green Blinking green Alternating blinking
green and amber Solid amber Hardware problem. Call Customer Support as
Blinking amber Service error. Failed to acquire the Internet
None. Connected to the Internet.
Wait. Accessing the Internet connection.
Wait. Software upgradein progress.
described in
connection.
• Check if your broadband modem or broadband router has a problem. Reset your broadband connection device. If the problem with the broadband device persists, contact your Internet service provider (ISP).
• Ensure that the S1000C’s router is correctly configured to access the Internet service. See
Configuring WiFi service on page 3-5.
• Restart the device by turning the power off and on.
• If this problem persists, call Customer Support as described in page 5-19.
Getting help on page 5-19.
Getting help on
Off • The LED is not working or the unit has no
power. If this problem persists, call Customer Support as described in page 5-19.
S1000C User Guide, Release 1.5 5-15
Getting help on
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Chapter 5 Troubleshooting
NOTE

FAQs

Why does the S1000C need a GPS antenna?

The S1000C has a GPS antenna so that it can:
• Synchronize properly with the rest of the Operator’s network.
• Determine and select the correct radio frequencies available in your area so that the S1000C uses the correct ones.

Why does the S1000C need an external GPS antenna?

Your device needs the external antenna only when the internal GPS antenna cannot lock on to sufficient satellite signals. The external antenna lets the S1000C lock on to the greatest number of satellites.

What should I do if the GPS fails to acquire a lock?

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For first-time S1000C startup, it could take up to 2 hours for the S1000C to achieve GPS lock.
If you have not already connected the exte rnal GPS antenna, connect the antenna following the steps in
If you have connected the external GPS antenna and the GPS LED blinks red after 30 minutes, the GPS has failed to acquire a Time Fix. The S1000C will go into GPS Holdover for a 24 hour period. Call Customer Care during this time period.

What happens to the S1000C if there is a power outage or if you lose Internet access?

The S1000C needs both a broadband Internet connecti on and a con stant power supp ly to work. During a power outage your device will immediately switch to the Sprint network.

Can you move the S1000C to another location?

Yes, you can move your device to another location within the Sprint network. However, to move your device to a different address, you must first update your service address by logging into your account on www.sprint.com.
When is your S1000C ready to use? on page 2-7.
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Chapter 5 Troubleshooting

I have a DSL modem and cannot connect to the Internet

If you are using a DSL modem and your S1000C cannot connect to the Internet, you may need to enter your Internet service provider (ISP) account user name and password so that the device can connect to the Internet. See
Name and Password on page 3-14.
You may also need to adjust the WiFi settings. See Configuring WiFi service on page 3-5.

My calls work fine outside but drop indoors

If you are notice poor coverage indoors, check the LTE and WIFI LEDs. If you see a solid or blinking red WIFI LED you may also need to adjust the WiFi settings. See
Configuring WiFi service on page 3-5.
If the problem persists contact Customer Care.

My Internet connection is slow when my laptop is connected to the S1000C

Adding your ISP User
If you are experiencing slow Internet speeds when your laptop is connected to the LAN port of your S1000C, you may need to change the bandwidth speed on your S1000.
1 Connect your laptop to the LAN port of your S1000C and disable WiFi. 2 In a Web browser on your laptop, go to a Web site to test the uplink speed.
NOTE: Contact Customer Care for the URL to a recommended Web site. See
Getting help for Customer Care contact information.
3 Run a speed test on your uplink speed. Note the maximum speed value. 4 In a Web browser, enter the following IP address:
192.168.16.1
S1000C User Guide, Release 1.5 5-17
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Chapter 5 Troubleshooting
5 Enter User name ‘admin’ and Password ‘admin’. Click Log In. 6 In the Advanced tab, click Qos Setup.
AFT DR
7 Verify that the Total Uplink Bandwidth value is large enough to support the value
recorded from the uplink test. You will need to consider the rate and priority assigned to the LANTC traffic class.
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NOTE
8 If the problem persists, check the QoS setting in your home router. Ensure that the
S1000 has the highest priority. See the home router’ s user manual for instructions.

Getting help

If you need help with your S1000C, contact Customer Care.
9 If the problem persists, cont
• Online at www
•By Phone: Sprint Customer
Call your Internet Service Provider for Internet access troubleshooting.
e interference by one of the following measures:
• Re-orient or relocate the receiving antennas of other devices.
• Increase the separation between the S1000C and other device receivers.
.commscope.com/support
act your Internet Service Provider.
Care (888-206-3585)
DR AFT
• Connect the S1000C into an outlet on a circuit other device receiver is connected.
S1000C User Guide, Release 1.5 5-19
different from that to which the
Chapter 5 Troubleshooting
• Consult the dealer or an experienced radio/TV technician for help.
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Safety information

NOTE
This chapter contains safety information for your S1000C.
• General precautions on page 6-1
• FCC information on page 6-2

General precautions

• Dust the S1000C occasionally to keep air vents clear of debris. Do not wash it.
Chapter 6
• The S1000C has ventilation slots that work best if you don’ t block them. Keep the S1000C at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow.
• Do not operate the S1000C in an extremely dusty or humid environment.
• Avoid placing the S1000C near radiators or other heating sources.
• Avoid locating the S1000C where it could be exposed to direct sunlight for prolonged periods.
• Do not connect the S1000C to a power strip containing an excessive number of other devices.
• Although your S1000C is quite sturdy, it is a complex piece of equipment and can be broken. Avoid dropping, hitting, bending, or sitting on it.
• Do not immerse the S1000C in water or get it wet. If your device does get wet, unplug it immediately until it dries.
• Do not allow children to play with the S1000C. They could hurt themselves and others or damage the device.
For the best care of your S1000C, only CommScope-authorized personnel should service your device and accessories. Failure to do so may be dangerous and void your warranty.
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Chapter 6 Safety information
WARNING

FCC information

FCC ID: QHY-S1000C

! FCC radiation exposure statement

Changes or modifications not expressly approved by CommScope could void your authority to operate the equipment.
This device complies with FCC’s RF radiation exposure limits set forth for an uncontrolled environment under the following conditions:
This device complies with FCC’s RF radiation exposure limits set forth for an uncontrolled environment under the following conditions:
• This device should be installed and operated such that a minimum separation distance of 8 inches (20 cm) is maintained between the radiator (antenna) and the user’s or nearby person’s body at all times.
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• This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
For more information, see the publication Femtocells and Health at http://www.femtoforum.org or visit the FCC website at www.fcc.gov.

FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one of the following measures:
• Re-orient or relocate the receiving antennas of other devices.
• Increase the separation between the S1000C and other device receivers.
• Connect the S1000C into an outlet on a circuit different from that to which the other device receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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CommScope
250 Apollo Drive
Chelmsford, MA 01824, USA
Phone: North America +1 (877) 855-4092 (toll free) International: +1 (978) 250-3100 Fax: +1 (978) 250-3910
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S1000C User Guide, Release 1.5
913114 1.5.01 August 2016
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