CommBox Interactive Classic 4K User Manual

CommBox Interactive

Classic 4K User Manual

Revision: 5

Table of Contents

1 Preparations 4

1.1 Parts List 4

1.2 Control Lights & Buttons 4

1.2.1 Light indicators 4

1.2.2 Control buttons 4

1.3 Input/Output Connections 5

1.3.1 Connector name and function 5

1.3.2 USB multimedia playback format 6

1.4 Remote Controller Button Description 7

2 Setup 9

2.1 Remote Control Setup 9

2.1.1 Inserting batteries into the remote 9

2.2 Touchscreen Setup 9

2.2.1 Turning on the power 9

2.2.2 Changing language of the menu 9

2.2.3 Cleaning 10

3 Connect to a PC or a Laptop 11

3.1 HDMI Connection 11

3.2 VGA Connection 11

4 Menu Control 13

4.1 Input Selection 13

4.2 Video Adjustment 14

4.3 Audio Adjustment 15

4.4 Setup Adjustment 16

5 Troubleshooting 18

5.1 Touch Issues 18

5.2 Sound Issues 18

5.3 Image 19

5.4 Touch 20

6 Supported Resolutions 21

7 Index 22

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1 Preparations

1.1 Parts List

If these items are missing, contact your dealer or service center:

Power Cable (Optional)
Remote Controller HDMI Cable
AAA 1.5V Battery x 2
Touch USB Cable & Extension cable

1.2 Control Lights & Buttons

You can control the touchscreen by using the control buttons on the right side of the frame.

1.2.1 Light indicators

Remote Sensor Power indicator

Power on Green

Stand-by Red

Power Saving (Eco) Red

Power Saving (Normal) Orange or Red/Green Blinking

1.2.2 Control buttons

Button Function

Up When a menu is visible on-screen, this button operates identically to the up-

arrow

Down When a menu is visible on-screen, this button operates identically to the down-

arrow

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Vol- Volume decrease

Vol+ Volume increase

Source Open/close source menu for input select

Menu On-screen display OSD, or to exit the on-screen display and return to the

previous one.

Power Power on/off

1.3 Input/Output Connections

1.3.1 Connector name and function

Input/Output Function

Earphone To connect audio output

SPDIF To connect SPDIF

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Composite To connect composite for DVD etc

Audio In To connect audio input (3.5)

VGA In To connect VGA video input

Component To connect component for DVD etc

HDMI 3 In To connect HDMI 1.4 video & audio input - 3

HDMI 2 In To connect HDMI 1.4 video & audio input - 2

HDMI 1 In To connect HDMI 1.4 video & audio input – 1

USB In To connect with USB device

Audio Out To connect audio output

Touch In To connect touch

RS-232C In To connect RS232 input cable with control device (D-sub 9pin)

Power Input Power connector (AC 100-240V, 50/60Hz)

1.3.2 USB multimedia playback format

The below table shows the supported file types.

Media File Extension Detail

Music WMA, MP3,M4A, AAC .wma, .mp3, .m4a

Photo JPG, BMP, PNG .jpg, .bmp, .png

Movie MPEG1, MPEG2, MPEG4,

H264,
RM, RMVB, MOV, MJEPG,
VC1,
Divx, FLV

.avi, .mpg, .dat, .vob, .div, .mov, .mkv, . rm,
.rmvb, .mp4, .mjpeg, .ts,
.trp, .wmv, .asf, .flv

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TXT .TXT

If the product does not operate even though the power is connected, check the
power switch on the touchscreen is turned on.

1.4 Remote Controller Button Description

Button Function

Source Select input signal

Aspect Adjust the window ratio

Arrow Up Navigate up

Arrow Down Navigate down

Arrow Left Navigate left

Arrow Right Navigate right

OK Select to change menu

Menu Display or hide menu on the screen

+ Volume up

- Volume down

Title (Freeze) Freeze toggle On/Off

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1.

2.

3.

1.

2.

2 Setup

2.1 Remote Control Setup

2.1.1 Inserting batteries into the remote

Press the tab on the battery case and open it
Insert the battery (1.5V AAA) into the battery case
Replace the battery case and push it down until clack sounds

If anything obstructs the front of the IR receiver the remote may not work

When loading the battery, check if the polarity of the batteries is correct
If you are not using the remote for long time, remove the batteries to prevent
damage caused by leaking battery fluid
Don't expose the battery to direct sunlight or excessive heat such as a fire

2.2 Touchscreen Setup

2.2.1 Turning on the power

Connect the power cable of the product into outlet with AC 100-240V 50 / 60Hz
Turn on the main AC power switch

If the power indicator is green, the screen will turn on automatically
If the power light is red and not green, press the power button on the remote or on the

bottom right hand side of the touchscreen to turn on the power

2.2.2 Changing language of the menu

The menu's language is set to English as the default
Users can select alternative languages if required

To change the menu language,

Press the Menu button to open the menu. Select Setup from the main menu
Select Language of the Setup menu

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3. Scroll to the language you want to select and click OK, and then exit the menu

2.2.3 Cleaning

After disconnecting the power cable, clean the product screen lightly with a dry and soft cloth
Do not clean the product with a wet cloth or spray.
If washed with any cleaning agent including brighteners, abrasives, waxes, benzene,
alcohol, solvent or surface active agent, the surface of the product may be damaged.
If cleaning inside the product is required, please contact your dealer or service center

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3 Connect to a PC or a Laptop

3.1 HDMI Connection

HDMI input is recommended because it receives a digital signal input from an external
device with HDMI output to ensure high quality of digital signal.
Use the cable provided with the product. Otherwise, no image may be shown on the screen
or normal display may not be shown.
If connecting the product to the PC, it supports the VESA Display Data Channel (DDC)
standard. This standard supports "plug and play" function which helps the PC recognize the
product automatically to output the optimal resolution.
In order to operate the 'plug and play' after connecting the product, connect the video cable
of the PC to the product before turning on your PC, and turn on the power of this product
first and then turn on the power of the PC.
When the incompatible resolution of the input signal is input to the product no image is
shown on the screen or normal display is not shown.
For touch functionality to work you are also required to connect the Touchscreen's USB
Cable to the laptop you will be using with the touch system.

3.2 VGA Connection

To see the video, connect D-Sub 15P cable of the PC to the VGA In port of the product. For
VGA, you will also need to connect audio output to PC Audio.
If connecting the product to the PC, it supports the VESA Display Data Channel (DDC)
standard. This standard supports "plug and play" function which helps the PC recognize the
product automatically to output the optimal resolution.
In order to operate the 'plug and play' after connecting the product, connect the video cable
of the PC to the product before turning on your PC, and turn on the power of this product
first and then turn on the power of the PC.
When the incompatible resolution of the input signal is input to the product no image is
shown on the screen or normal display is not shown. For touch functionality to work you are
also required to connect the Touchscreen's USB Cable to the laptop you will be using with
the touch system

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1.

2.

3.

4 Menu Control

4.1 Input Selection

To select a source, first press the top right Source button on your remote. This will
bring up the Input Menu (pictured below right).

Use the Up and Down arrows in the centre of the remote to move up and down to
highlight your source.

Press OK to select your chosen source

Input Description

AV Composite

Component Component Input

HDMI1 HDMI1 Input

HDMI2 HDMI2 Input

HDMI3 HDMI3 Input

PC VGA Input

USB USB Input

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4.2 Video Adjustment

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4.3 Audio Adjustment

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4.4 Setup Adjustment

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5 Troubleshooting

5.1 Touch Issues

Issue Check Action

No Touch USB

Cable

Install USB lead between device and Touch USB connection on
touchscreen

Laptop

USB
Socket

Try alternative USB connections on laptop

USB cable

length

Recommended length for USB is 5m. If laptop is further away,
then a USB powered extender is required

Reflected

Sunlight

If possible, reposition out of reflected sunlight

Internal

USB Lead

Replace internal USB lead

Alignment Output

Resolution

Ensure the output resolution of the attached device is set to a
16: 9 aspect ratio

Camera Using T3k software check the alignment of the cameras

5.2 Sound Issues

Issue Check Action

No Sound
on HDMI

Sound
Settings on
Windows

Right-click volume control in system tray, click Playback
devices, select DTV and set as default

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Sound

Settings on
Mac

Click Apple symbole on the top left corner, click System
Preferences > Sound > Output > Select DTV

No Sound
on VGA or
DVI-D

PC Audio
Cable - 3.5
mm M to M

Install into the “Sound” socket

No sound
on internal
speaker

Volume level Increase the volume level on both the CommBox

Touchscreen, Media PLayer and Device e.g laptop or PC

Audio Board Replace the Audio board

No Sound
on External
Speakers

Speaker
Outputs

Ensure the external speakers are connected to the correct
jacks

Speaker

Connections

Check for any shorts on the wires connecting to the
speakers

Internal

Amplifier

Power down the touchscreen, remove any external
speaker connections, wait for 30 seconds, reapply power
and test internal speakers only

5.3 Image

Issue Check Action

No Signal Signal

Cable
Connections

Ensure that the signal cables are seated correctly

Selected

Input

Ensure that the correct input has been selected
according to the input that is connected

Invalid Format Output

Resolution

Ensure that a 16:9 output resolution is being sent from
the device

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Check

HDMI Setup

Refer to section "Setup Adjusting". HDMI ports must be
set to 2.0 for 4K resolution. If using FHD set to 1.4

VGA Alignment Auto Adjust When in PC input there is an Auto Adjust in the Picture

Menu

Stretching
Image

Device
Output

When mirroring or Duplicate displays is selected the
output resolution can only be as high as the device

screen willl go. Hold Windows key and press P to go to
projector only

What kind of
computer or

specification do I
need for
4K@60Hz?

Video output must be 4K@60Hz

Memory and graphic card: 8GB above and
NVIDIA® GeForce® GTX 745 (included 4GB DDR3)
HDD : 1TB(64MB cash)7200RPM SATA 6Gb/S
Same or above specification
( e.g Gamming desktop is normally suitable for this
specifications : Dell Alienware X51 series)

UD@60Hz is not
displayed

Connect directly from HDMI 2.0 of PC to HDMI port of

the screen. Screen has to be set HDMI 2.0 in OSD
setting menu.
Use the above’s gender of DP and HDMI port if your
computer has only DP port for UD@60Hz.

-Nextlink-MDPHC220

5.4 Touch

Issue Check Action

No
Remote

Batteries Replace batteries in the remote

Remote

Control

If possible test remote on a different Commbox Touchscreen

Touchscreens

Buttons

Check that the control buttons on the bottom right side of the
Commbox Touchscreen are working

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6 Supported Resolutions

Signal Types Supported Video Timings Note

640 x 480 @ 60Hz

800 x 600 @ 60Hz

1024 x 768 @ 60Hz

D-SUB 1280 x 768 @ 60Hz

1360 x 768 @ 60Hz

Component & HDMI 3840 x 2160 60Hz

1080p 50Hz / 60Hz

1080i 50Hz / 60Hz

720p

576p

576i

480p

480i

CVBS NTSC / PAL

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Index