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Customer Service: 1-800-288-6794
Customer Service E-mail:
ccitech@commandcom.net
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Table of Contents
1. Introduction ………………………………………………………………………………………………………………. 1,2
ASAP P2.5X indicators …………………………………………………………………………………………. 2
Features ….……………………………………………………………………………………………………….. 2
Unpacking the ASAP P2.5X ………………………………………………………………………….………… 2
2. Installation ……………………………………………………………………………………………………………….. 3,4
2.1 Ports on the ASAP P2.5X …………………………………………………………..…………………….. 3
2.2 Connecting the ASAP P2.5X …………………………………………………………………..………… 3
2.3 Connecting the ASAP P2.5X using a three-way adapter …………………………………..………. 4
2.4 Connecting telephone lines to extensions …………………………………………………..……….. 4
3. System Programming …………………………………………………………………………………………………. 5-15
3.1 Assigning telephone lines ……………………………………………………………………..……….. 5
3.2 Two telephone lines for voice calls ONLY. (Default Setting) ………………………………..…… 5
3.3 Line 2 for fax only ………………………………………………………………………………..………. 6
3.4 Line 2 for fax and voice calls ………………………………………………………………..…………. 6
3.5 Line 2 for voice calls ……………………………………………………………………………..……… 7
3.6 Single line for voice calls only ………………………………………………………………..……….. 7
3.7 Recording system OGMs …………………………………………………….…………………………. 7
3.8 Checking system OGMs ……………………………………………………………….…………….….. 8
3.9 System OGM’s (OutGoing Messages) ………………………………………………………………… 9
3.10 Auto-attendant mode ……………………………………………………………………………………. 10
3.11 Operator mode …………………………………………………………………………………………… 10
3.12 Alternate operator extension assignment ……………………………………………………….….. 10
3.13 Alternate operator extension ………………………………………………………………………….. 10
3.14 Set number of rings before answer ……………………………………………………………….….. 11
3.15 Flash time adjustment …………………………………………………………….…………………….. 11
3.16 Flash time adjustment for extensions ……………………………………………………………….. 12
3.17 Pulse or tone selection …………………………………………………………………………………. 12
3.18 Selecting music for music-on-hold …………………………………………………………………… 13
3.19 Setting voice mail recording time …………………………………………………………………….. 13
3.20 Ring assignment …………………………………………………………………………………………. 14
3.21 Setting day and time…..…………………………………………………………………………………. 15
4. Managing individual voice mailboxes .……………………………..……………………… ………………….... 15-17
4.1 Password registration ……………………………………………………..………………………….. 15
4.2 Voice mailbox OGM ………………………………………………………………………………..….. 16
4.3 Checking voice mailbox OGM …………………………………………………………………..…… 16
4.4 Checking voice mail messages ………………………………………………………………..……. 17
4.5 Checking voice mail messages remotely …………………………………………………..……... 17
5. Setting voice mail in unattended mode .………………………………………………………………………… 18
5.1 Call notification (call paging) …………………………………………………………………..…… 18
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6. Basic telephony operations …………………………………………………………………………………….… 19-23
6.1 Intercom call ……………..……………………………………………………………………………... 19
6.2 Placing outbound calls …………………………………………………..…………………………… 20
6.3 Call transfer …………………………………………………………………………………………..… 20
6.4 Answer call from any extension …………………………………………………………………..… 21
6.5 Transferring a call to a voice mailbox …………………………………………………………..….. 21
6.6 Access voice mail without ringing extension ………………………………………………….…. 21
6.7 Conference call …………………………………………………………………………………….…… 22
6.8 Busy extension / telephone line notification ……………………………………………….……... 22
6.9 Last number redial …………………………………………………………………………….……….. 23
7. Call forwarding ……………………………………………………………………………………………………….. 23-25
7.1 Outbound call forwarding …………………………………………………………………………...... 23,24
7.2 Line selection for call forwarding ……………………………………………………………..…….. 24,25
8. Speed dialing …………………………………………………………………………………………………………. 25,26
8.1 Extension speed dialing ……………………………………………………………………………… 25,26
8.2 Programming system speed dial numbers ………………………………………………………... 26
9. Setting After Hours / Business Hours mode .……………………………………………………..….…….…... 27
9.1 To set or cancel the After Hours OGM 4 message ………………………………………….……. 27
9.2 After Hours priority calls …………………………………..………………………………………….. 27
10. Call restriction ………………………………………………………………………………………………………. 28-32
10.1 Extension call restriction ………………………………………….………………………………….. 29
10.2 Maximum digit dialing …………………………………………………………………………………. 30
10.3 Phone number restriction …………………………………………………………………………….. 31
10.4 Programming restricted phone numbers to extensions ………………………………………... 32
11. Troubleshooting ……………………………………………………………………………………………………. 33,34
11.1 System initialization …………………………………………………………………………………… 34
12. Appendices ………………………………………………………………………………………………………….. 35-41
Appendix A – Programming chart ………………………………………………………………………… 35-39
Appendix B – Electrical and general specifications …………………………………………………… 40,41
One year limited warranty/service information ……………………………………………………………………. 42
Registration information ………………………………………………………………………………………………. 43
FCC Rules Part 15--Computing Devices ……………………………………………………………………………. 43
International return policy …………………………………………………………………………………………….. 43
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1. Introduction
The ASAP P2.5X is specifically designed for SOHO (Small Office
Home Office) users who need a cost-effective telephone system
that has the functions of a PBX and a key-phone system.
It has functional features to automate your telecommunication
system in the office and serves as your own personal assistant,
whether you are in the office, at home, or on the road. The
ASAP P2.5X uses standard telephones.
You can connect up to five telephone devices to two
telephone lines, allowing the devices to share the lines.
These devices can be a telephone, FAX, modem, or any device that
connects to a telephone line. No PC is required for installation, as it
is a stand-alone product. An installation guide with pictures and
drawings make self-installation possible without professional help.
According to standard industry practice, surge protection is recommended for use with all electronic
devices. A surge suppressor and/or line conditioning should be used on the input power supply, as well as
the connected telephone line.
1 ASAP P2.5X Operator’s Guide
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A
A
SAP P2.5X indicators
Features
z
2 Telephone Lines
z
5 Extensions (Direct Inward Dialing System)
z
4 Individual Voice Mailboxes
z
Automatic Attendant DIDS
z
System Status Monitoring
Unpacking the ASAP P2.5X
When you open the ASAP P2.5X box for the first time, inspect the contents. In the box, you should find
all of the items needed for installation:
If any of these items are missing or damaged, contact the dealer where you purchased the unit, or call the
number listed in the “Service Information” section of this guide.
SAP P2.5X Operator’s Guide 2
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2. Installation
2.1 Ports on the ASAP P2.5X
The rear panel includes seven (7) modular ports, an ON/OFF switch, audio jack, and a power input port:
2.2 Connecting the ASAP P2.5X
1. Connect the AC Adapter cord into the PWR socket on the back of unit and connect the other end into
your standard 110VAC electrical outlet.
2. Connect a telephone line cord to the LINE 1 jack on the back of the unit and connect the other end of
this cord into the LINE 1 wall jack.
3. Connect a telephone line cord to the LINE 2 jack on the back of the unit and connect the other end of
this cord into the LINE 2 wall jack.
Both lines are initially assigned for voice calls. If one line is to be used as a fax line, connect it to LINE 2
on the back of the unit. Refer to Page 4, Section 3.1 - “Assigning Telephone Lines.”
Note: During a power failure, only EXT 20 through LINE 1 will work.
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2.3 Connecting the ASAP P2.5X using a three-way adapter
A
To combine LINE 1 and LINE 2 into one wall jack, you will need to connect the ASAP P2.5X using a
three-way adapter:
1. Connect the AC Adapter cord into the PWR socket on the back of unit and connect the other end into
your standard 110VAC electrical outlet.
2. Connect a three-way adapter to the telephone wall jack.
3. Connect a telephone line cord to the LINE 1 jack on the back of the unit and connect the other end of
this cord into the three-way adapter LINE 1 jack.
4. Connect a telephone line cord to the LINE 2 jack on the back of the unit and connect the other end of
this cord into the three-way adapter LINE 2 jack.
You can purchase a three-way adapter at stores that sell telephone related products.
2.4 Connecting telephone lines to extensions
Connect telephone line cords into extension jacks on the back of the unit and connect the other end of the
line cords to telephones, modems, answering machines or fax as needed.
Note: To change any features, you must use the attendant telephone, EXT 20. Connect a fax to EXT 24.
SAP P2.5X Operator’s Guide 4
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3. System programming
Throughout the programming section you will see the use of . This indicates to hang up the telephone
handset for two (2) seconds and then pick it up again.
3.1 Assigning telephone lines
There are 5 configurations. Choose the option based on how many incoming lines you have and how you
want to use the system. To receive fax calls automatically, LINE 2 must be used.
3.2 Two telephone lines for voice calls ONLY. (Default Setting)
Both lines are initially assigned for voice calls only.
1. Lift the handset connected to EXT 20 – the system tone is heard.
2. Press
3. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
4. Press
5. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
6. Press - you will hear two short system tones.
7. Hang up.
Note:
1. A long tone indicates you are in the programming mode or to acknowledge a change in a
2. To set series commands, the program code must be enabled.
3. After setting the parameters, exit programming mode
- you will hear a long tone.
- you will hear a long tone.
setting. Two short tones indicate exiting the programming mode.
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3.3 Line 2 for fax only
A
When you have two incoming telephone lines, to program LINE 1 for voice calls and LINE 2 for fax
calls, use the following programming sequence:
1. Lift the handset connected to EXT 20 – the system tone is heard.
2. Press
- you will hear a long tone.
3. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
4. Press
- you will hear a long tone.
5. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
6. Press
- you will hear two short system tones.
7. Hang up.
Note: When a fax is connected to EXT 24/FAX, LINE 2 is assigned as fax only. Do not press 9 to get
dial tone on EXT 24, simply send your fax.
3.4 Line 2 for fax and voice calls
When you have two incoming telephone lines, to program LINE 1 for voice calls and LINE 2 for both fax
and voice calls, use the following programming sequence:
1. Lift the handset connected to EXT 20 – the system tone is heard.
2. Press
- you will hear a long tone.
3. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
4. Press - you will hear a long tone.
5. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
6. Press - you will hear two short system tones.
7. Hang up.
Note :
1. See Page 9 - OGM3 for announcement.
2. When a fax is connected to EXT 24/FAX, LINE 2 is assigned as fax and voice calls. Do not
press to get dial tone on EXT 24, simply send your fax.
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3.5 Line 2 for voice calls
When you want to use LINE 2 for voice calls only, use the following programming sequence:
1. Lift the handset connected to EXT 20 – the system tone is heard.
2. Press
3. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
4. Press
5. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
6. Press
7. Hang up.
- you will hear a long tone.
- you will hear a long tone.
- you will hear two short system tones.
3.6 Single line for voice calls only
If you want to operate this system using only one phone line, disable the unused line as follows:
or
1. Lift the handset connected to EXT 20 – the system tone is heard.
2. Press - you will hear a long tone.
3. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
4. Press or - you will hear a long tone.
5. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
6. Press
7. Hang up.
- you will hear two short system tones.
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3.7 Recording system OGMs
A
All system OGM’s must be recorded at EXT 20.
~
1. Lift the handset connected to EXT 20 -the system tone is heard.
2. Press - you will hear a long system tone.
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press ~ to select OGM number.
6. Record your message after the beep. (e.g. “Thanks for calling ABC company. Please press 21 for
Mary, 22 for John, 23 for Michael, or press
for the operator.”)
7. Replace the handset for two seconds, then lift the handset. You will hear the system tone again
8. Press - you will hear two system short tones
9. Hang up.
3.8 Checking system OGMs
To check recorded OGMs, use the telephone connected to EXT 20:
~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press - you will hear a long system tone.
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press ~ to select and listen to OGM.
6. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
7. Press - you will hear two short system tones.
8. Hang up.
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3.9 System OGMs (Outgoing Messages)
The next step in installation is to record up to four outgoing messages (OGMs) which contain your
personal or company’s greeting messages and information about the extension numbers, exchanger
service messages, and fax announcement.
OGM 1 (Greeting messages and information about the extension numbers)
OGM 1 contains your personal or company’s greeting and information about the extension
numbers for the Business Hours mode. You have approximately 19 seconds to record OGM 1.
OGM 1 EXAMPLE: “You have reached the offices of XYZ corporation. Please press the extension of the
party you are trying to reach. Press 0 to speak to the operator. Thank you.”
OGM 2 (When a caller presses a wrong number)
You have approximately five seconds to record OGM 2.
EXAMPLE: “You have pressed a wrong number, please try again.”
OGM 3 (Fax announcement)
OGM 3 is to give the caller instructions. You have approximately 8 seconds to record OGM 3.
OGM 3 EXAMPLE: “Please press any button ‘NOW’ to reach the operator, or press the ‘START’ button
on your fax.
Note: OGM 3 is played when LINE 2 is assigned only for fax/ voice mode (see Page 6, Section 3.4).
OGM 4 (After Hours operation)
Record your personal or company’s greeting and information about the extension numbers for the After
Hours
mode. You have approximately 13 seconds to record OGM 4.
OGM 4 EXAMPLE: “Our business hours are from 9 am to 5 pm. If you know your party’s extension,
please dial it now to leave a message or press 0 for the general mailbox. For an urgent call, press 25 and
your call will be connected to the urgent help line.”
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3.10 Auto-attendant mode
A
1. Lift the telephone handset connected to EXT 20 - the system tone is heard.
2. Press
to set the Auto-attendant mode. You will hear a long system tone.
3. Hang up.
3.11 Operator mode
1. Lift the telephone handset connected to EXT 20 - the system tone is heard.
2. Press to set the Operator mode. You will hear two short system tones.
3. Hang up.
3.12 Alternate operator extension assignment
1. Lift the telephone handset to be assigned as the Operator extension and press
2. To cancel, lift the handset at the extension and press
3.13 Alternate operator extension
1. Lift the telephone handset connected to EXT 20 - the system tone is heard.
2. Press - you will hear two short system tones.
3. Replace the handset and then lift handset.
4. Press - you will hear two short system tones.
5. Hang up.
Note:
1. OGM 3 is played when LINE 2 is assigned only for fax/ voice mode (see Page 6, Section 3.4).
2. All OGMs can be played in the Auto-attendant mode (Default Setting).
3. In the Operator mode, all incoming calls are answered by an Operator.
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3.14 Set number of rings before answer
To set the number of times a phone connected to an extension port rings (choose 3 – 11 rings) before the
call is answered by voice mail (default is 4 rings).
~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press ~ to select the number of rings (e.g. press for six rings).
6. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
7. Press - you will hear two short system tones.
8. Hang up.
- you will hear a long system tone.
3.15 Flash time adjustment
A flash is a momentary on-hook condition typically used to signal the C.O. The flash time means the
duration of the on-hook condition. If the duration is too long, it is interpreted as a disconnect. A flash is
generated by pushing then releasing the receiver button on your phone. The initial flash time is 500
milliseconds (one-half second).
~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press - you will hear a long system tone.
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press ~ to select the flash duration (1~9 means 100ms ~900ms. e.g. press for 500ms).
6. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
7. Press - you will hear two short system tones.
8. Hang up.
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3.16 Flash time adjustment for extensions
A
Used for internal call transfer. The initial flash time is assigned for 700 milliseconds.
~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
- you will hear a long system tone.
3. Hang up for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press ~ to select the flash time (10~99 means 100ms ~990ms. e.g. press for
600ms).
6. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
7. Press
- you will hear two short system tones.
8. Hang up.
3.17 Pulse or tone selection
The system is set up for tone lines, no programming is required. To change this setting:
~ or
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
- you will hear a long system tone.
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press ~ to select telephone LINE 1 or LINE 2.
6. Press to select Tone or to select pulse.
• If the phone line is designated as tone, one tone is heard.
• If the phone line is designated as pulse, two tones are heard.
7. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.
8. Press - you will hear two short system tones.
9. Hang up.
Note: A tone phone is required to check voice mail messages remotely.
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3.18 Selecting music for music-on-hold
The source of the music can be a CD player or FM/AM Radio. The default setting is silence. To change to
external music:
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press - you will hear a long system tone.
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press to select the external audio input (press to select silence).
• If external music is designated, one tone is heard.
• If silence is designated, two tones are heard.
6. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
7. Press - you will hear two short system tones.
8. Hang up.
3.19 Setting voice mail recording time
The maximum combined recording time (up to 10 minutes - 3 minutes is the default) of outgoing Voice
Mail announcement and incoming messages to each extension voice mailbox. Perform the following
steps:
~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press - you will hear a long system tone.
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press ~ (01~10 means 1~10 minutes e.g. press for 5 minutes). You will hear
a long system tone.
6. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
7. Press - you will hear two short system tones.
8. Hang up.
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3.20 Ring assignment
A
This feature designates which extensions will ring in response to an incoming call when the ASAP
P2.5X is in the alternate operator mode. The pre-assigned extensions are EXT 20 and EXT 22 for
LINE 1, and EXT 21 for LINE 2.
~ ~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press - you will hear a long system tone.
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press ~ to select line.
6. Press ~ (extensions 20 to 24).
(e.g. Press
in series if you want to
group extensions 20 to 24).
- If the extension is already designated, one tone is heard.
- If the extension is available, two tones are heard.
7. Press to set the group or press to reset the group.
8. Repeat step 6 through 7 for another designation or cancellation.
9. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
10. Press - you will hear two short system tones.
11. Hang up.
SAP P2.5X Operator’s Guide 1
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3.21 Setting day and time
To set time and day:
~ or ~ ~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press - you will hear a long system tone.
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press ~ to select day.
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
6. Press for a.m., for p.m.
7. Press ~ to set the hour.
8. Press
To check the day and time:
1. Lift the handset - the system tone is heard.
2. Press
~ to set the minutes - you will hear a long system tone.
3. The current day and time will be heard.
4. Hang up.
4. Managing individual voice mailboxes
4.1. Password registration
To access your voice mailbox, you must assign a password. The password must be a 4-digit number
composed of your extension number and a 2-digit number of your choice.
~ ~
1. Lift the handset - the system tone is heard.
2. Press
3. Press your extension number ~
4. Press a 2-digit number of your choice. e.g.
5. Hang up.
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4.2 Voice mailbox OGM
A
This system has a total recording capacity of 60 minutes, which is shared between incoming messages
(ICMs) and outgoing messages (OGMs). At each extension, ICMs and OGMs can be recorded with a
default maximum time of 3 minutes per message. Refer to Page 13, Section 3.19 to change maximum
recording time.
Password + Record OGM
To record an OGM for an extension:
1. Lift the handset - a system tone is heard.
2. Press
3. Press your 4-digit password.
4. Record your OGM after listening to the message, “Please record your message after the tone.”
(e.g. This is John and I am away from my desk. Please leave a message and I will return your call
as soon as possible. Thank you.).
5. Hang up.
4.3 Checking voice mailbox OGM
Password
To listen to an extension OGM:
1. Lift the handset - the system tone is heard.
2. Press
3. Press your 4-digit password .
4. Your recorded message will play.
5. Hang up.
Note: EXT 20 is used when an incoming call is unanswered in the Attendant and Operator modes. The
OGM for EXT 20 must be recorded at the attendant station.
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4.4 Checking voice mail messages
When there are messages in your voice mailbox, you will hear a different system tone. To play the
messages:
Password
1. Press
2. Press your 4-digit password.
3. Voice mailbox operation:
Press
Press
Press
Press to repeat.
to save.
to delete.
to skip.
4.5 Checking voice mail messages remotely
1. Dial your telephone number using a tone telephone.
2. Press during the OGM
3. Enter your 4-digit password:
Press to play messages.
Press to save.
Press
Press
Press
to delete.
to skip.
to repeat.
Press to change OGM.
Press to disconnect.
Press to change OGM.
Press telephone number to program a Call Forwarding telephone number.
Press telephone number to program a Call Forwarding telephone number in the
After Hours mode.
Press telephone number to program a telephone number for Call Notification at
a remote site.
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5. Setting voice mail in unattended mode
A
To set Voice Mail to answer all calls immediately:
1. Lift the handset - the system tone is heard.
2. Press
3. Hang up.
To cancel
1. Lift the handset - the system tone is heard.
2. Press
3. Hang up.
5.1 Call notification (call paging)
This feature allows the ASAP P2.5X to notify you at another location when a voice mail message has
been left.
Auto-Attendant mode: To set call notification
1. Lift the handset - the system tone is heard.
2. Press
3. Hang up.
To cancel call notification
1. Lift the handset- the system tone is heard.
2. Press
3. Hang up.
To enter an outside telephone number telephone number
1. Press
2. Enter telephone number (max. 25 digits).
3. Press
4. Hang up.
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Note : When an incoming call is recorded, the ASAP P2.5X will call the programmed telephone
number. Upon answering the call, you will hear, “You have a message. Please press 2 to play
recorded message.” You may repeat the same procedure 3 times.
To cancel an outside telephone number
1. Lift the handset - the system tone is heard.
2. Press
3. Hang up.
To enter a pager number pager number
1. Lift the handset - the system tone is heard
2. Press
3. Enter pager number (max. 25 digits).
4. Press
5. Hang up.
Note: When a page is received, your extension number will appear on your pager display.
To cancel a pager number
1. Lift the handset - the system tone is heard.
2. Press
3. Hang up.
Note: If you enter both a telephone number and a pager number, the telephone number has priority over
the pager number.
6. Basic telephony operations
6.1 Intercom call
To dial an internal extension:
1. Lift the handset - the system tone is heard.
2. Enter the desired extension number ~
Note: The system can be programmed to notify you when a busy extension becomes available. (See
Section 6.8 page 22).
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6.2 Placing outbound calls
A
There are two methods to select a line for outbound calls.
Method 1: Press
1. Lift the handset - the system tone is heard.
2. Press
3. Dial the telephone number.
Note: When both telephone lines are busy, the system can be programmed to notify you when a line
becomes available.
Method 2: Direct Line Selection
selects LINE 1 for an outbound call
selects LINE 2 for an outbound call
1. Lift the handset - the system tone is heard.
2. Press - dial tone stops.
3. Press line
or
4. Dial telephone number.
6.3 Call transfer
To transfer a call to another extension:
~ or
Note: Flash – press flash button or receiver button for 0.5 second. If you press the receiver button too
quickly, the call will not transfer. Or, if you press the receiver button too long, the line will
disconnect (flash time is 80ms~800ms).
1. To transfer a call, press flash button or receiver button on your telephone:
This will place the call on hold.
- The system tone is heard.
- The other call is placed on hold.
2. Press the extension number.
SAP P2.5X Operator’s Guide 2
Page 24
6.4 Answer call from any extension
This feature allows the user to answer a call from any extension. This can only be done with a tone
telephone.
1. Lift the handset - the system tone is heard.
2. Press - the call is automatically transferred to the extension.
6.5 Transferring a call to a voice mailbox
After answering the phone, the call can be transferred to any mailbox.
~
1. Press flash or receiver button.
2. Press
3. Press extension number ~
6.6 Access voice mail without ringing extension
~
1. Lift the handset - the system tone is heard.
2. Press
3. Press extension number ~
4. Leave message after OGM.
21 ASAP P2.5X Operator’s Guide
Page 25
6.7 Conference call
A
The following combinations of extensions and telephone lines can be used for a conference call.
-
3 extensions for an intercom conference.
- 1 line and 2 extensions.
~
1. Press flash or receiver button once after receiving call or making an intercom call:
- The system tone is heard.
- The other call is placed on hold.
2. Press the number of the next extension.
3. Press
again to establish the conference call.
6.8 Busy extension / telephone line notification
If you call an extension that is busy or are unable to get an outside line, this feature lets the ASAP P2.5X
notify you when the extension or outside line become available.
When a busy extension or a phone line becomes available, the system notifies your extension.
~ or , ,
1. Lift the handset.
2. Press
3. Press extension number ~ to get notification from an extension number.
4. Hang up.
Or, press line number
~ to get notification from the designated line.
Or, press to get notification from any line.
To cancel this feature
1. Lift the handset.
2. Press
3. Hang up.
Note: When you are notified that a phone line is available, it is not necessary to press for an
outbound call.
SAP P2.5X Operator’s Guide 2
Page 26
6.9 Last number redial
The last telephone number you dialed is stored in memory and can be redialed.
1. Lift the handset - the system tone is heard.
2. Press
3. The last number is redialed.
7. Call forwarding
Call forward to extension number
To forward an incoming call to a designated extension number.
~
1. Lift the handset - the system tone is heard.
2. Press
3. Press extension number.
4. Hang up.
To cancel this feature
1. Lift the handset.
2. Press
3. Hang up.
7.1 Outbound call forwarding
From each extension, you can forward incoming calls to another telephone number (e.g., your cellular
phone or a home phone automatically.
23 ASAP P2.5X Operator’s Guide
Page 27
To use this feature, you must have two telephone lines, or one telephone line with Three-Way calling
A
service available from your telephone company. When using two lines for this feature, the call is limited
to three minutes. However, if you use one line with Three-Way calling service, you can extend the
limitation by pressing the
key once every three minutes.
Note: For outbound Call Forwarding, the Auto-attendant mode must be set in advance.
Note: For outbound call forwarding, the auto attendant must be set in advance.
telephone number
1. Lift the handset - the system tone is heard.
2. Press
3. Enter telephone number.
4. Press
5. Hang up.
To cancel this feature:
1. Lift the handset - the system tone is heard.
2. Press
3. Press
4. Hang up.
Note: Three-Way Calling - This is a service provided by your local telephone company.
7.2 Line selection for call forwarding
Initial default is for Call Forwarding to be used with one telephone line and Three-Way Calling. The
procedure below shows you how to select the number of lines that will be used. Two telephone lines can
also be used.
or
SAP P2.5X Operator’s Guide 2
Page 28
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press or to select number phone lines.
6. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
7. Press - you will hear two short system tones.
8. Hang up.
Note: Refer to Page 23, Section 7.1 Outbound call forwarding or Page 27, Section 9
calls for examples.
- you will hear a long system tone.
After Hours priority
8. Speed dialing
8.1 Extension speed dialing
Setting extension speed dial numbers - each extension can store 10 telephone numbers:
speed dial number telephone number
1. Lift the handset.
2. Press
3. Press speed dial number ~
4. Enter telephone number.
5. Press
6. Hang up.
Cancel or delete a number speed dial number
1. Lift the handset.
2. Press
3. Press speed dial number ~
4. Press - you will hear two short system tones.
5. Hang up.
- you will hear a long system tone.
25 ASAP P2.5X Operator’s Guide
Page 29
Dialing a stored number speed dial number.
A
1. Lift the handset.
2. Press
3. Press speed dial number ~
8.2 Programming system speed dial numbers
All extensions have access to a common pool of up to 90 telephone numbers stored in the system speed
dial memory. The system speed dial numbers must be entered from EXT 20.
speed dial number telephone number
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press speed dial number ~
4. Enter telephone number.
5. Press
6. Hang up.
- you will hear a long system tone.
Cancel speed dial number
1. Lift the handset.
2. Press
3. Press speed dial number ~
4. Press - you will hear two short system tones.
5. Hang up.
Dialing a stored system speed dial number speed dial number.
1. Lift the handset.
2. Press
3. Press system speed dial number ~
SAP P2.5X Operator’s Guide 2
Page 30
9. Setting After Hours / Business Hours mode
9.1 To set or cancel the After Hours OGM 4 message
After Hours mode (you must use EXT 20)
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press - you will hear a long system tone.
4. Hang up.
Business Hours mode
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press - you will hear two short system tones.
3. Hang up.
9.2 After Hours priority calls
To set the system to forward After Hours priority calls using EXT 25. This feature must be set from
EXT 20. See Page 23, Section 7.1.
telephone number
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Enter telephone number.
4. Press
5. Hang up.
To cancel
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press - you will hear two short system tones.
4. Hang up.
- you will hear a long system tone.
Note: The After Hours priority call function is only available in the After Hours mode.
27 ASAP P2.5X Operator’s Guide
Page 31
10. Call restriction
A
This feature can be used to restrict dialing 900 numbers or specific long distance area codes. You can
restrict up to three 4-digit codes. After the restriction codes are entered, you must program each extension
from EXT 20 as described on Page 29, Section 10.1.
Do not restrict emergency 911 number or local emergency dialing numbers. You must dial first, then
your emergency number
.
~ telephone number
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
- you will hear a long system tone.
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press , or
6. Press “restricted 4 digits” e.g. 1900 or 1212).
7. Press
- you will hear a long system tone.
8. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
9. Press
- you will hear two short system tones.
10. Hang up.
To cancel extension restriction code:
~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press - you will hear a long system tone.
3. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
4. Press
5. Press , or
6. Press - you will hear two short system tones.
7. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
8. Press - you will hear two short system tones.
9. Hang up.
SAP P2.5X Operator’s Guide 2
Page 32
10.1 Extension call restriction
Each extension must be programmed with the restriction codes.
To program extension code restriction:
~ ~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press - you will hear a long system tone.
4. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
5. Press
6. Press the extension number.
7. Press , or
8. Press - you will hear a long system tone.
9. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
10. Press
- you will hear two short system tones.
11. Hang up.
To cancel extension restriction code:
~ ~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press - you will hear a long system tone.
4. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
5. Press
6. Press the extension number.
7. Press , or
8. Press - you will hear a long system tone.
9. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
10. Press - you will hear two short system tones.
11. Hang up.
29 ASAP P2.5X Operator’s Guide
Page 33
10.2 Maximum digit dialing
A
This feature designates the maximum number of digits each extension can dial (up to 99 digits).
~ ~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press - you will hear a long system tone.
4. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
5. Press
6. - Press for EXT 20
- Press for EXT 21
- Press for EXT 22
- Press for EXT 23
- Press
7. Press
for EXT 24
~ to enter the maximum digit number (max. 99 digits)- you will hear a long
system tone.
To cancel: Press
- you will hear two short system tones.
8. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
9. Press
- you will hear two short system tones.
10. Hang up.
SAP P2.5X Operator’s Guide 3
Page 34
10.3 Phone number restriction
This feature allows you to restrict dialing specific telephone numbers. You can restrict up to 8 telephone
numbers - up to 25 digits in length.
~ telephone number
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press - you will hear a long system tone.
4. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
5. Press
6. Press ~
7. Enter telephone number to be restricted (max. 25 digits).
8. Press
- you will hear a long system tone.
9. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
10. Press
- you will hear two short system tones.
11. Hang up.
To cancel restriction code number:
~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press - you will hear a long system tone.
4. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
5. Press
6. Press ~
7. Press - you will hear two short system tones.
8. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
9. Press - you will hear two short system tones.
10. Hang up.
31 ASAP P2.5X Operator’s Guide
Page 35
10.4 Programming restricted phone numbers to extensions
A
The restricted codes that were entered on Page 31, Section 10.3 must be programmed at each extension.
~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press - you will hear a long system tone.
4. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
5. Press
6. Press the extension number ~
7. Press
8. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
9. Press
- you will hear two short system tones.
10. Hang up.
To cancel restriction code:
~
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press - you will hear a long system tone.
4. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
5. Press
6. Press the extension number ~
7. Press
8. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
9. Press - you will hear two short system tones.
10. Hang up.
SAP P2.5X Operator’s Guide 3
Page 36
11. Troubleshooting
Problem Solution
The unit does not work. Check power connection.
No dial tone. Check all phone line connections and repair or replace
any damaged cables.
I can’t dial out. Check if the dialing mode (tone/pulse) setting is
correct.
The unit suddenly stops working. Turn off the unit to reset and then turn on again.
The AC adapter feels warm. This is normal.
I can’t retrieve messages from Make sure that you use the correct password.
a remote phone.
I forgot my password. Program a new password.
I can’t receive a fax. Check to make sure fax is connected to EXT 24 and
incoming fax line should be connected to LINE 2.
Do I have to dial “9” first when I send a No. As long as the fax is connected to EXT 24 and
fax from EXT 24? LINE 2 is assigned either fax or telephone/fax modes.
I can’t record a system OGM in EXT 24. You can only record a system OGM from EXT 20.
Telephone line is not released immediately When using Outbound call forwarding using 1 line, you
after using Outbound call forwarding. must request Three-Way Calling service from your local
telephone company. When you hang up, the telephone
company may provide a busy tone to confirm the call is
disconnected. However, in many countries, this may not
occur. Therefore, the call is restricted for 3 minutes.
Can I use the Outbound call forwarding Yes.
After Hours mode?
in the
Note: During a power failure, only EXT 20 through LINE 1 will work.
33 ASAP P2.5X Operator’s Guide
Page 37
11.1 System initialization
A
This feature returns the system to its factory default settings and erases all previous programmed settings.
1. Lift the handset connected to EXT 20 - the system tone is heard.
2. Press
3. Press - you will hear a long system tone.
4. Replace the handset for two seconds and then lift the handset. You will hear the system tone again.
5. Press
6. Hang up.
SAP P2.5X Operator’s Guide 3
Page 38
12. Appendices
Appendix A - Programming chart
Throughout the programming section, you will see the use of . This indicates to hang up the telephone
handset for two (2) seconds and then pick it up again.
You will hear a long system tone to enable the programming mode or set the value.
You will hear two short system tones when exiting the programming mode or resetting a value.
Assigning telephone lines:
Two Lines for telephone calls ONLY (Default): 6 9 # + + + 1 0 0 + + 6 9
Line 2 for fax only: 6 9 # + + + 6 7 0 + + 6 9
Line 2 for fax and voice calls: 6 9 # + + + 6 7 1 + + 6 9
Line 2 for voice calls: 6 9 # + + + 6 7 2 + + 6 9
Single Line for voice calls only: 6 9 # + + + 1 0 + 1 ~ 2 + + + 6 9
Recording/Checking System OGMs (Auto-Attendant):
OGM 1: 6 9 # + + + 7 1 1 + record + + + 7 3 1 + listen + + 6 9
OGM 2: 6 9 # + + + 7 1 2 + record + + + 7 3 2 + listen + + 6 9
OGM 3: 6 9 # + + + 7 1 3 + record + + + 7 3 3 + listen + + 6 9
OGM 4: 6 9 # + + + 7 1 4 + record + + + 7 3 4 + listen + + 6 9
35 ASAP P2.5X Operator’s Guide
Page 39
Managing Individual Voice mailboxes:
A
Password registration: 5 1 + 2 0 ~ 2 4 + 0 1 ~ 9 9
Recording extension OGM: 5 2 + password + record
Checking extension OGM: 5 3 + password
Checking voice mail messages: 5 4 + password
1. Press
2. Press your 4-digit password.
3. Voice mailbox operation:
Press
to save.
Press to delete.
Press
Press
to skip.
to repeat.
Checking voice mail messages remotely + password
1. Dial your telephone number using a tone telephone.
2. Press
during the OGM
3. Enter your 4-digit password:
Press
Press
to play messages.
to save.
Press to delete.
Press
Press
to skip.
to repeat.
Press to change OGM.
Press to disconnect.
Press to change OGM.
Press telephone number to program a Call Forwarding telephone number.
Press telephone number to program a Call Forwarding telephone number in the
After Hours mode.
Press telephone number to program a telephone number for Call Notification at a
remote site.
SAP P2.5X Operator’s Guide 3
Page 40
Basic Telephony Operations:
Intercom Call: 2 0 ~ 2 4
Placing outbound calls: 9 + Dial the telephone number.
Call Transfer: FLASH + 2 0 ~ 2 4 or 0
Answer call from any extension: # #
Transferring a call to a voice mailbox: FLASH + 7 7 +2 0 ~ 2 4
Access voice mail without ringing extension: 7 7 +2 0 ~ 2 4
Conference Call: FLASH + 2 0 ~ 2 4 + FLASH
To establish the notification on Three-Way
6 9 # +
+ 0 3 + 2 0 ~ 2 4 # + + 6 9
calling:
To cancel the notification on Three-Way calling: 6 9 # + + 0 3 + 2 0 ~ 2 4 + + 6 9
Busy extension / telephone line notification: 6 3 + 2 0 ~ 2 4 or 8 1, 8 2, 9
Cancel busy extension / telephone line
6 3
notification:
Last Number Redial: 6 5
Attendant Selection:
Auto-attendant mode: 6 0 #
Operator mode: 6 0 +
Alternate operator extension assignment: 6 8 #
Alternate operator extension: 6 0 + 6 8 +
Setting voice mail in unattended mode:
To set: 5 5 #
To cancel: 5 5
37 ASAP P2.5X Operator’s Guide
Page 41
Call Notification (Call Paging):
A
To set this feature: 5 8 #
To enter an outside telephone number: 5 6 + telephone number + #
To cancel an outside telephone number: 5 6
To enter a pager number: 5 7 + pager number + #
To cancel a pager number: 5 7
To cancel this feature: 5 8
Call forwarding:
Call Forward to extension number: 6 2 + 2 0 ~ 2 4
To cancel this feature: 6 2
Outbound Call Forwarding: 6 6 + telephone number + #
To cancel this feature: 6 6
Line selection for Call Forwarding: 6 9 # + + 6 8 + 1 or 2 + + 6 9
Setting After-Hours/Business-Hours Mode:
Setting the After Hours mode: 7 5 + #
To cancel this feature: 7 5
After Hours priority calls: 7 6 + telephone number + #
To cancel this feature: 7 6
Extension Speed dialing:
Dialing a stored number: 6 1 + speed dial number
Cancel or delete a number: 6 4 + speed dial number +
Programming system speed dial number: 6 4 + speed dial number + telephone number + #
SAP P2.5X Operator’s Guide 3
Page 42
System Programming
Set number of rings before
6 9 # + + 6 0 + 0 3 ~ 1 1 + + 6 9
answer:
Flash Time Adjustment: 6 9 # + + 6 1 + 1 ~ 9 + + 6 9
Flash Time Adjustment for
6 9 # +
+ 6 6 + 1 0 ~ 9 9 + + 6 9
Extensions:
Pulse or Tone Selection: 6 9 # + + 0 6 + 1 ~ 2 # or + + 6 9
Selecting Music for Music-On-
6 9 # +
+ 0 8 + + + 6 9
Hold:
Setting voice mail recording
6 9 # +
+ 6 9 + 0 1 ~ 1 0 + + 6 9
time:
Ring Assignment: 6 9 # + + 0 + 1 ~ 2 + 2 0 ~ 2 4 + # + + 6 9
Call Restriction: 6 9 # + + 1 + 1 ~ 3 ~ telephone number + # + + 6 9
Extension Call Restriction: 6 9 # + + + 2 0 ~ 2 4 + 1 ~ 3 + # + + 6 9
To cancel: 6 9 # + + + 3 + 0 ~ 4 + + + 6 9
Phone number restriction 6 9 # + + 4 + 1 ~ 8 ~ telephone number + # + + 6 9
To cancel: 6 9 # + + 4 + 1 ~ 8 ~ telephone number + + + 6 9
Programming restricted phone
6 9 # +
+ + 0 5 + 2 0 ~ 2 4 + # + + 6 9
numbers to extensions:
To cancel: 6 9 # + + + 0 5 + 2 0 ~ 2 4 + + + 6 9
Maximum digit dialing: 6 9 # + + + 3 + 0 ~ 4 + 0 0 ~ 9 9 + + 6 9
39 ASAP P2.5X Operator’s Guide
Page 43
Appendix B - Electrical and general specifications
A
GENERAL
C.O. LINE 2 LINES
EXTENSION LINES 5 LINES
POWER SOURCE 13V DC 1.2A ADAPTER
POWER SWITCH SEESAW SWITCH
EXT. MUSIC SOURCE 600 ohm,0.5Vrms
EXT. MUSIC SOURCE JACK 3 m/m MONO PHONE JACK
DISPLAY LAMP 5 m/m LED(RED COLOR)
MICROPROCESSOR INTEL 80XXX SERIES
ROM SIZE 1Mbit FLASH
RAM SIZE 256Kbit SRAM
BATTERY BACK-UP 3V LITHIUM
SPEECH PATH X-POINT MATRIX SWITCH
LOOP METHOD DRY TYPE
POWER (INTERNAL) +24V/+12V /+5V /-5V
EXTENSION CONNECTION
TELEPHONE STANDARD TELEPHONE
ON HOOK VOLTAGE 24V
OFF HOOK VOLTAGE 19V Max
OFF HOOK LOOP CURRENT 32mA
RINGING VOLTAGE 75V, 20Hz
RINGING LOAD 2 TELEPHONES
SLC TYPE LOOP START
CONNECTION IMPEDANCE 600 ohm
CONNECTION TYPE RJ-11
DIAL TONE LEVEL -26dBm
SIGNALING TYPE DTMF / PULSE
FLASH HOOK SUPPORT YES
TONE GENERATOR 2 ( 440HZ, 350Hz)
CNG DETECTION FOR FAX YES
C.O LINE INTERFACE
INTERFACE IMPEDANCE 600 ohm
RING IMPEDANCE 22Kohm
RING SENSITIVITY 50V @ 20Hz
TRUNK TYPE LOOP START
OUT BAND SIGNAL LEVEL - 65dB (@ 12k~50KHz)
DTMF DETECTION SENSITIVITY - 38dBm
CONNECTION TYPE RJ-11
CNG DETECTION SENSITIVITY - 43dBm
DTMF Tx LEVEL(High GROUP) - 5dBm+/- 2dBm
DTMF Tx LEVEL(Low GROUP) - 7dBm+/- 2dBm
AUTO ANSWERING PORT 1 PORT MAX (Simultaneously)
LOOP METHOD DRY TYPE
SAP P2.5X Operator’s Guide 4
Page 44
VOICE MAIL
VOICE CONTROL DSP
CODEC u-law
VOICE COMPRESSION 16Bit, PCM
MEMORY FLASH MEMORY
RECORDING TIME TOTAL 1 HOUR MAX
MAIL MANAGEMENT EACH EXTENSION
REMOTE CONTROL YES - ICM PLAY
- ICM ERASE
- OGM CHANGE
- TEL NO. CHANGE
PASSWORD 4 DIGITS
MECHANICAL
HEIGHT 35 mm (1.77 inch)
WIDTH 150 mm (13.4 inch)
LENGTH 215 mm (8.66 inch)
WEIGHT 0.6 Kg - (MAIN ONLY)
FCC PART 15 & 68
41 ASAP P2.5X Operator’s Guide
Page 45
One year limited warranty/service information
A
WARRANTOR: Command Communications, Inc.
ELEMENTS OF WARRANTY: Command Communications, Inc. warrants, for the duration of this warranty, the ASAP P2.5X
(hereafter referred to as the "Product") to be free from defects in materials and craftsmanship with only the limitations or
exclusions set out below.
WARRANTY DURATION: This warranty shall terminate and be of no further effect one year after the date of original purchase
of the Product or at the time the Product is (A) damaged or not maintained as reasonable and necessary, (B) modified, (C)
improperly installed, (D) repaired by someone other than the warrantor for defect or malfunction covered by this warranty, (E)
used in a manner or purpose for which the Product was not intended, (F) damaged by an act of God (such as a lightning strike), or
(G) sold by the original purchaser.
STATEMENT OF REMEDY: In the event the product does not conform to this warranty at any time that this warranty is in effect,
the warrantor shall repair the defect, return it to you without charge for parts, service, or any other costs incurred by the warrantor
or its representative in connection with the performance with this warranty. This warranty does not cover or provide for the
reimbursement or payment of incidental or consequential damages. Some states do not allow this exclusion or limitation of
incidental or consequential damages, so the above exclusion or limitation may not apply to you.
SERVICE INFORMATION/PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY:
1. Pack the ASAP P2.5X in the original carton or equivalent.
2. Enclose a copy of the bill of sale or other documentation showing original purchase date.
3. Contact the dealer where you purchased the ASAP P2.5X, or call one of the service centers listed below to obtain a return
material authorization number (RMA #).
4. Mail the above prepaid and insured to the warrantor at:
UNITED STATES
Command Communications, Inc.
1690 S. Abilene, Suite #110
Aurora, CO 80012
(303) 751-7000 fax (303) 752-1903
Command Communications, Inc. cannot be held responsible for any loss or damage in transit.
Customer Service: 1-800-288-6794
Customer Service E-mail: ccitech@commandcom.net
Web Site: www.commandcommunications.net
Command Communications, Inc. cannot be held responsible for any loss or damage in transit.
Please retain proof of purchases to establish date of original purchase. Your warranty starts with the date of original purchase.
LEGAL REMEDIES: This warranty gives you specific legal rights, and you may also have rights that vary from state to state.
Though every effort has been made to ensure accuracy, these instructions may include technical or typographical errors. Content of
these instructions may be changed from time to time due to product improvement. These changes will be incorporated in new
editions of these instructions. We disclaim liability for any changes, errors, or omissions.
NOTE: Any unit returned without an RMA # clearly marked on the exterior package will be refused and returned at the sender's
expense.
SAP P2.5X Operator’s Guide 4
Page 46
Registration information
The ASAP P2.5X has been registered with the Federal Communications Commission (FCC). It meets FCC requirements and may
be connected directly to your telephone line. On the bottom of this equipment is a label that contains, among other information, the
FCC registration number and Ringer Equivalence Number (REN) for this equipment. If requested, this information must be
provided to the telephone company. Use the REN to help determine the maximum number of devices you can connect to your
telephone without eliminating their ability to ring when your number is called. In many areas, the sum of the RENs of all devices
connected to one line should not exceed 5.0. To determine how many devices you can connect to your line, contact your local
telephone company to find out the maximum REN for your area.
The ASAP P2.5X may not be connected to a party line or coin line telephone network. If the ASAP P2.5X does not function
properly, disconnect the unit. Follow the instructions provided in the section "Two year limited warranty" to obtain the necessary
repair service.
If the ASAP P2.5X causes harm to the network, the telephone company may discontinue your service temporarily. If possible, they
will notify you in advance. But if advance notice is not practical, the telephone company will notify you as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in the telephone network. Should these changes affect the ASAP P2.5X, the telephone
company must notify you, in writing, to enable you to maintain uninterrupted service.
If you need to order a modular jack from the telephone company, request either a USOCRJ11C or a USOCRJ13C.
FCC Rules Part 15--Computing Devices
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected..
Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications not expressly approved by the manufacturer could void the user's authority to operate the
ASAP P2.5X.
International return policy
If this product is purchased outside the U.S. from an authorized Command Communications' dealer, it should be returned for repair
at the location where it was purchased, as provisions have been established to handle warranty repair outside the U.S.
If you send the product directly to Command Communications for repair, you will be responsible to pay all freight, handling, and
Custom charges (both ways).
43 ASAP P2.5X Operator’s Guide
Page 47
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www.commandcommunications.net
© 2001 Command Communications, Inc. All rights reserved.
COMMAND COMMUNICATIONS, ASAP, and the Arrow logo
are registered trademarks of Command Communications, Inc., Aurora, CO 80014
10800 East Bethany Drive, Aurora, CO 80014
(Phone) 1-303-751-7000 (fax) 303-750-6437
e-mail: ccitech@commandcom.net
Customer Service 800-288-6794
AC042701kr MN075
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