Comfort Glow HFVMR18, HFVMR24 Owner's Operation And Installation Manual

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RGA 2-72

NATURAL GAS LOG VENTED DECORATIVE APPLIANCE

OWNER’S OPERATION AND INSTALLATION MANUAL

APPROVED

TESTED AND

LISTED BY

WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.

— Do not store or use gasoline or other flammable

vapors and liquids in the vicinity of this or any other appliance.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

— Installation and service must be performed by a

qualified installer, service agency, or the gas supplier.

Burner Models HFVMR18 and HFVMR24

WARNING: Improper installation, adjustment, alteration, service, or maintenance can cause injury or property damage. Refer to this manual for correct installation and operational procedures. For assistance or additional information consult a qualified installer, service agency, or the gas supplier.

WARNING: This appliance is for installation only in a solid-fuel burning masonry or UL127 factory-built fireplace, constructed of noncombustible material, and connected to a working flue. (See page 4 for minimum flue opening.)

WARNING: This is a gas-fired appliance. It uses air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided. Refer to

Combustion and Ventilation

section on page 4 of this manual.

This appliance may be installed in an aftermarket*, permanently located, manufactured (mobile) home, where not prohibited by local codes.

*Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer

Save this manual for future reference.

Air for

Page 2

TABLE OF CONTENTS SAFETY INFORMATION

TABLE OF CONTENTS

SAFETY INFORMATION ............................................................ 2

UNPACKING............................................................................... 3

PRODUCT IDENTIFICATION ..................................................... 3

LOCAL CODES........................................................................... 3

OPTIONAL PRODUCT FEATURES ........................................... 4

AIR FOR COMBUSTION AND VENTILATION ........................... 4

INSTALLATION ........................................................................... 4

OPERA TING APPLIANCE .......................................................... 8

SAFETY INFORMATION

WARNINGS

WARNING ICON G 001

WARNING: This product contains and/or generates chemicals known to the State of California to cause cancer or birth defects, or other reproductive harm.

WARNING: Keep flue open when operating unit.

IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate, or service this log set. Improper use of this log set can cause serious injury or death from burns, fire, explosion, electrical shock, and carbon monoxide poisoning.

DANGER: Carbon monoxide poisoning may lead to death!

Carbon Monoxide Poisoning: Early signs of carbon monoxide

poisoning resemble the flu, with headaches, dizziness, or nausea. If you have these signs, the log set may not be working properly. Get fresh air at once! Have log set serviced. Some people are more affected by carbon monoxide than others. These include pregnant women, people with heart or lung disease or anemia, those under the influence of alcohol, and those at high altitudes.

Natural Gas: Natural gas is odorless. An odor-making agent is

added to the gas. The odor helps you detect a gas leak. However, the odor added to the gas can fade. Gas may be present even though no odor exists.

Make certain you read and understand all warnings. Keep this manual for reference. It is your guide to safe and proper operation of this log set.

WARNING: Any change to this log set or its controls can be dangerous.

CLEANING AND MAINTENANCE .............................................. 9

REPLACEMENT PARTS ............................................................ 9

PARTS CENTRALS .................................................................... 9

TROUBLESHOOTING .............................................................. 10

ILLUSTRATED PARTS BREAKDOWN AND PARTS LIST ....... 12

OWNER’S REGISTRATION FORM.......................................... 15

ACCESSORIES ........................................................................ 17

WARRANTY INFORMATION ...................................... Back Cover

1. This appliance, as supplied, is only for use with the type of gas indicated on the rating plate. This appliance is convertible for use with propane/LP, using the GA9050 or GA9150 pilot kit.

2. If you smell gas

• shut off gas supply

• do not try to light any appliance

• do not touch any electrical switch; do not use any phone in

your building

• immediately call your gas supplier from a neighbor’ s phone.

Follow the gas supplier’s instructions

• if you cannot reach your gas supplier , call the fire department

3. Never install the log set

• in a recreational vehicle

• where curtains, furniture, clothing, or other flammable ob-

jects are less than 42 inches from the front, top, or sides of the log set

• in high traffic areas

• in windy or drafty areas

4. Before installing in a solid fuel burning fireplace, the chimney flue and firebox must be cleaned of soot, creosote, ashes, and loose paint by a qualified chimney cleaner. Creosote will ignite if highly heated. Inspect chimney flue for damage. If damaged, repair flue before operating heater.

5. You must operate this log set with a fireplace screen in place. Make sure fireplace screen is closed before running log set. If the fireplace has glass doors, they must remain fully OPEN while this log set is in operation.

6. This log set is designed to be smokeless. If logs ever appear to smoke, turn off appliance and call a qualified service person.

Note:

During initial operation, slight smoking could occur due to log curing and the burning of manufacturing residues. You may wish to add more ventilation by opening a window.

7. To reduce the creation of soot, follow the instructions in Clean- ing and Maintenance, page 9.

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901915-01B

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SAFETY INFORMATION

UNPACKING

PRODUCT IDENTIFICATION

LOCAL CODES

SAFETY INFORMATION

Continued

8. Do not allow fans to blow directly into the fireplace. Avoid any drafts that alter burner flame patterns. Ceiling fans can create drafts that alter burner flame patterns. Altered burner patterns can increase sooting.

9. Do not use a blower insert, heat exchanger insert or other accessory not approved for use with this log set.

10. This log set needs fresh, outside air ventilation to run properly . See Air for Combustion and Ventilation, page 4.

11. Do not run log set

• where flammable liquids or vapors are used or stored

• under dusty conditions

12. Do not burn solid fuel in the fireplace after installing the log set. Do not use this log set to cook food or burn paper or other objects.

13. Log set becomes very hot when in use. Keep children and adults away from hot surface to avoid burns or clothing ignition. Log set will remain hot for a time after shutdown. Allow surface to cool before touching.

14. Carefully supervise young children when they are in the room with log set.

15. Do not use appliance if any part has been exposed to or under water. Immediately call a qualified service technician to inspect the room appliance and to replace any part of the control system (if using GA9050 or GA9150) and any gas control which has been under water.

16. To help prevent breakage, new logs must be broken-in (see Curing Logs, page 9).

17. Turn log set off and let cool before servicing, installing, or repairing. Only a qualified service person should install, service, or repair log set.

UNPACKING

CAUTION: Do not remove the data plates from the burn er pan. The d ata plates contain important warranty and safety information.

PRODUCT IDENTIFICATION

Burner Manifold

Right Side Burner

Grate

Burner Pan

Left Side Burner

Figure 1 - Product Identification (HFVMR24 Shown)

Burner Inlet Fitting

Hearth Kit Model: _______________________ Serial Number: _________________________ Log Set Model: HFVMR18 or HFVMR24

LOCAL CODES

Install and use log set with care. Follow all local codes. In the absence of local codes, use the latest edition of The National Fuel Gas Code, ANSI Z223.1/NFPA 54*.

*Available from:

American National Standards Institute, Inc.

1430 Broadway

New York, NY 10018

National Fire Protection Association, Inc.

Batterymarch Park

Quincy, MA 02269

1. Remove logs, hearth kit, pan materials, and hardware from carton.

2. Remove all protective packaging applied to logs and base for shipment.

3. Check all items for any shipping damage. If damaged, promptly inform dealer where you bought the product.

For more information, visit www.desatech.com

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OPTIONAL PRODUCT FEATURES

AIR FOR COMBUSTION AND VENTILATION INSTALLATION

Flue Opening Specifications

OPTIONAL PRODUCT FEATURES

ON/OFF SAFETY VALVE/PILOT KIT AND PROPANE/LP CONVERSION

An optional valve/safety pilot kit with a piezo ignitor is available for this appliance. This system requires no matches, batteries, or other sources to light. You must use this optional system for LP conversion. See Accessories, page 17.

REMOTE CONTROL READY (MILLIVOLT) SAFETY VALVE/PILOT KIT

An optional millivolt valve/safety pilot kit with a piezo ignitor is available for this appliance. This system requires no matches, batteries, or other sources to light. This system may be connected to a wall switch or hand-held wireless remote control. See Accesso- ries, page 17.

REMOTE CONTROL ACCESSORIES

There is an optional hand-held ON/OFF remote control that can be purchased separately for this log set. You must use the millivolt valve/safety pilot kit to use remote accessories with this appliance. See Accessories, page 17.

A wall switch is also available for this appliance. You must use the millivolt valve/safety pilot kit to use the wall switch with this appliance. See Accessories, page 17.

AIR FOR COMBUSTION AND VENTILATION

WARNING: This appliance shall not be installed in a confined space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air. Read the following instructions to insure proper fresh air for this and other fuel-burning appliances in your home.

INSTALLATION

CAUTION: Do not remove the data plates attached to the burner pan. The data plates contain important warranty and safety information.

WARNING: Before installing in a solid fuel burning fireplace, the chimney flue and firebox must be cleaned of soot, creosote, ashes, and loose paint by a qualified chimney cleaner. Creosote will ignite if highly heated. A dirty chimney flue may create and distribute soot within the house. Inspect chimney flue for damage. If damaged, repair flue before operating heater.

NOTICE: Installation, service, and repair of this appliance must be performed by a qualified installer, service agency, company or gas supplier experienced with this type of gas appliance. Only factory authorized components listed in these instructions may be used in accordance with the manufacturer’s instructions and all codes and requirements of the authority having jurisdiction. Any modifications to this kit, or use of unauthorized components or accessory items will void the manufacturer’s warranty, and may result in a hazardous condition.

FLUE OPENING SPECIFICATIONS

Note:

This vented appliance must be installed only in a solid-fuel

burning fireplace with a working flue and constructed of noncombustible material.

The charts in Figure 2, page 5 indicate technical information regarding the installation of your gas log set. Please make sure that all of the specifications shown are applicable before installation is attempted.

The fireplace must include a working flue and venting system with the minimum openings shown in the Figure 2, page 5.

Today’s homes are built more energy efficient than ever. New materials, increased insulation, and new construction methods help reduce heat loss in homes. Home owners weather strip and caulk around windows and doors to keep the cold air out and the warm air in. During heating months, home owners want their homes as airtight as possible.

While it is good to make your home energy efficient, your home needs to breathe. Fresh air must enter your home. All fuel-burning appliances need fresh air for proper combustion and ventilation.

Exhaust fans, fireplaces, clothes dryers, and fuel burning appliances draw air from the house to operate. You must provide adequate fresh air for these appliances. This will insure proper venting of vented fuel-burning appliances.

For more information, visit www.desatech.com

901915-01B

Page 5

INSTALLATION

Continued

Flue Opening Specifications (Cont.)

INSTALLATION

Check Gas Type

Venting Specifications for Installation

Installing Damper Clamp

Connecting To Gas Supply

MODEL

DESCRIPTION

Btu Input

Natural

Gas

Btu Input

Propane/LP

Gas

Minimum

Vent

Opening

HFVMR18 18" Multi-Side 55,000 45,000 8" dia. HFVMR24 24" Multi-Side 65,000 55,000 8" dia.

MINIMUM FIREBOX SIZES

LOG FRONT BACK SIZE WIDTH* WIDTH** DEPTH HEIGHT

18" 28" 28" 16" 18" 24" 29

* Add 6" if safety valve/pilot is used **At depth indicated

/4" 29 3/4" 16" 18"

FUEL INLET PRESSURE SPECIFICATIONS (W.C.)

Min. Max.

NG 5.5" 10.5" LP 11" 13"

BURNER ORIFICE

LOG NATURAL PROPANE/LP SIZE IN. NUM. IN. NUM.

18" .111 34 .073 49 24" .129 30 .086 44

Figure 2 - Technical Information Charts

CHECK GAS TYPE

Use only natural gas. If your gas supply is not natural gas, you must install ON/OFF Safety Valve/Pilot Kit (see Accessories, page 17). Call dealer where you bought log set.

If the fireplace does not have a gas supply shut-off valve, one must be installed.

VENTING SPECIFICATIONS FOR INSTALLATION

The fireplace chimney flue and vent must be drafting properly. To check the vent for proper drafting: Light a tightly rolled newspaper on one end and place it at the inside front edge of the fireplace. Observe the smoke and be sure the vent is properly drawing it up the chimney. If the smoke spills out into the room, extinguish the flame and remove any obstruction until proper venting is achieved.

The chimney flue must remain open a minimum of 3" at all times during the operation of this log set.

INSTALLING DAMPER CLAMP

Secure the damper stop clamp provided to the leading edge of the damper as shown in Figure 3. If for any reason this clamp doesn't work on your fireplace, another suitable clamp or permanent stop must be installed, or the damper blade must be cut or removed.

Damper Clamp

Damper

Masonry Fireplace

Figure 3 - Attaching Damper Clamp

Manufactured Fireplace

Damper

Damper Clamp

Damper

CONNECTING TO GAS SUPPLY

WARNING: A qualified service person must connect log set to gas supply. Follow all local codes.

Installation Items Needed

Before installing log set, make sure you have the items listed below.

• piping (check local codes)

• sealant (resistant to propane/LP gas)

• equipment shutoff valve

• test gauge connection

• adjustable (crescent) wrench or pliers

• sediment trap

• tee joint

• pipe wrench

CAUTION: Use only new, black iron or steel pipe. Internally-tinned copper tubing may be used in certain areas. Check your local codes. Use pipe of 1/2" diameter or greater to allow proper gas volume to log set. If pipe is too small, undue loss of volume will occur.

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901915-01B

Page 6

INSTALLATION

Connecting To Gas Supply (Cont) Checking Gas Connections

INSTALLATION

Continued

Installation must include an equipment shutoff valve, union, and plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be upstream from log set (see Figure 4).

IMPORTANT:

Install equipment shutoff valve in an accessible location. The equipment shutoff valve is for turning on or shutting off the gas to the appliance.

Apply pipe joint sealant lightly to male threads. This will prevent excess sealant from going into pipe. Excess sealant in pipe could result in a clogged burner injector.

Approved Gas Hose

CSA Design-Certified Equipment Shutoff Valve With 1/8" NPT Tap*

From Gas Meter

3" Minimum

Cap

Figure 4 - Gas Connection

Pipe Nipple

Sediment Trap

(5" W.C.** to 10.5" W.C. Pressure)

Tee Joint

* Purchase the optional CSA design-certified equipment shutoff valve from your dealer. See Accessories, page 17.

** Minimum inlet pressure for purpose of input adjustment.

WARNING: Use pipe joint sealant that is resistant

to liquid petroleum (LP) gas.

We recommend that you install a sediment trap in supply line as shown in Figure 4. Locate sediment trap where it is within reach for cleaning. Install in piping system between fuel supply and heater. Locate sediment trap where trapped matter is not likely to freeze. A sediment trap traps moisture and contaminants. This keeps them from going into log set controls. If sediment trap is not installed or is installed wrong, log set may not run properly.

CHECKING GAS CONNECTIONS

WARNING: Test all gas piping and connections, internal and external to unit, for leaks after installing or servicing. Correct all leaks at once.

WARNING: Never use an open flame to check for a leak. Apply a noncorrosive leak detection fluid to all joints. Bubbles forming show a leak. Correct all leaks at once.

Pressure Testing Gas Supply Piping System

Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)

1. Disconnect appliance with its appliance main gas valve (control valve) and equipment shutoff valve from gas supply piping system. Pressures in excess of 1/2 psig will damage heater regulator.

2. Cap off open end of gas pipe where equipment shutoff valve was connected.

3. Pressurize supply piping system by either using compressed air or opening main gas valve located on or near gas meter.

4. Check all joints of gas supply piping system. Apply noncorrosive leak detection fluid to gas joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Reconnect log set and equipment shutoff valve to gas supply. Check reconnected fittings for leaks.

Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)

1. Close equipment shutoff valve (see Figure 5).

2. Pressurize supply piping system by either using compressed air or opening main gas valve located on or near gas meter.

3. Check all joints from gas meter to equipment shutoff valve (see Figure 5). Apply noncorrosive leak detection fluid t o g as joi nts . Bubbles forming show a leak.

4. Correct all leaks at once.

Equipment Shutoff Valve

Gas Meter

For more information, visit www.desatech.com

Figure 5 - Checking Gas Joints

901915-01B

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INSTALLATION

Continued

HEARTH KIT ASSEMBLY AND INSTALLATION

Kit Assembly

1. Unscrew burner inlet fitting from burner manifold.

2. Place burner manifold in pan with threaded opening facing open knockout plug (see Figure 6). Make sure the burner ports face downward.

3. Using thread sealant (resistant to the action of propane/LP gas) on larger end of fitting, screw the burner inlet fitting through hole and into burner manifold. Tighten using a wrench. If using propane/LP gas, follow instructions included in optional GA9050 valve kit or GA9150 valve kit for installation and operation.

4. Using thread sealant on the male threads, install the burner connection fittings into the 1/8" NPT holes on each side of the burner manifold.

5. Press the right and left side burners onto the burner connection fittings. The burner porting should face downward (see Figure 6).

Burner Connection Fittings

Figure 6 - Installing Burner

Installation and Gas Connection

1. Place the burner pan assembly in the center of the fireplace floor. Make sure the inlet end of the pan faces the gas supply .

2. Thread the gas supply fitting to the fireplace gas supply pipe. Use thread sealant.

3. Install adapter fitting onto the burner inlet fitting using thread sealant on male threads of burner inlet fitting (see Figure 7). Adjust to most convenient position.

4. Install the gas connector tube to the gas supply fitting. Carefully shape tube to attach to adapter fitting. Be careful not to cause kinks in tube.

5. Using the 1/4" x #8 provided, install the cover over the inlet fitting.

Burner Manifold

Side Burners

Burner Inlet Fitting

INSTALLATION

Hearth Kit Assembly And Installation

Testing Burner For Leaks

Adding Pan Material

Adapter Fitting

Burner Pan Assembly

Figure 7 - Connecting Gas to Appliance

Gas Connector Tube

TESTING BURNER FOR LEAKS

1. Generously apply noncorrosive leak detection fluid to all connections.

WARNING: Never check for gas leaks with open

flame.

2. Light the burner with the shutoff valve no more than half open and holding a match slightly in front of the pan (see Lighting Instructions, page 7).

3. Inspect all connections for bubbles, raw gas odor, or flame from any area other than the burner (leaks). If leaks are detected, shut off the gas valve immediately. Tighten, or reassemble the loose connection(s) using pipe joint compound until burner system is leak free.

4. When the burner is tested and leak free, observe the individual tongues of flame on the burner. cludes more ports on the outside of the bar. Make sure that all ports are clear and producing flame evenly across the burner. If any ports appear blocked, clear them by removing the burner manifold and reaming the ports with a modified paper clip or other suitable tool.

5. When finished testing, turn the gas shutoff valve OFF to extinguish all flames.

Note:

The burner design in-

ADDING PAN MATERIAL

1. Open the bags of ash bed material (vermiculite) and spread it evenly across the burner pan to the top. You may overflow the front and sides of the pan to cover the entire pan and connecting hardware. If using optional GA9050 or GA9150 valve, do not cover valve with pan material.

2. Open the glowing embers and evenly cover the ash bed material (vermiculite) in the burner pan.

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901915-01B

Page 8

INSTALLATION

Installing Grate and Logs

OPERATING APPLIANCE

For Your Safety Read Before Lighting Lighting Instructions Gas Shutoff Valve Operation

INSTALLATION

Continued

INSTALLING GRATE AND LOGS

1. Place the grate over the burner pan. The grate should “lock” into place over the corners of the pan (see Figure 8).

2. Place one of the bottom logs on the grate and slide forward against the front grate bars. Repeat for other side (see Figure 9).

3. Place the smaller top logs onto the bottom logs (see Figure 10). Leave as much open space between logs as possible to minimize flame impingement and sooting. they are handled roughly or if hit together while being placed.

Grate

Burner Pan

Figure 8 - Installing Grate (Pan Material Not Shown)

Note:

Logs may chip if

OPERATING APPLIANCE

FOR YOUR SAFETY

READ BEFORE LIGHTING

WARNING: Keep flue open when operating unit.

WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life.

BEFORE LIGHTING smell all around the appliance area for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’ s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

LIGHTING

INSTRUCTIONS

Figure 9 - Placement of Bottom Logs

Figure 10 - Placement of Top Logs

1. STOP! Read the safety information, above.

2. Turn the gas shutoff valve to OFF.

3. Wait f ive (5) min utes to clear out any gas. If you then smell

gas STOP! Follow the safety inf ormation above. If you don‘t smell gas, go on to the next step.

4. Light a match and lay it on top of the pan material about

2" from the end of the supply side of the pan

5. Slowly turn the gas shutoff valve ON until the burner ig-

nites. If the burner doesn’t ignite within 10 seconds with the match burning, turn the shutoff v alv e OFF and r epeat steps 1 through 4 again.

GAS SHUTOFF

VALVE OPERATION

Flame Adjustment

Adjust the flame ON/OFF by turning the gas shutoff valve counterclockwise to open or clockwise to close, as necessary.

Shutting Off Appliance

Turn gas shutoff valve clockwise to the OFF position.

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901915-01B

Page 9

OPERATING APPLIANCE

Curing Logs

CLEANING AND MAINTENANCE

REPLACEMENT PARTS

PARTS CENTRALS

OPERATING APPLIANCE

Continued

CURING

LOGS

During the 2-3 hour appliance break-in period, you may detect an odor from the appliance as the various paints and compounds used in the manufacturing of this log set cure. This is a normal and temporary situation that is not cause for alarm. However, you may want to provide extra ventilation to the room during this time.

To ensure proper curing of the logs:

• Ignite a 2" flame and maintain it for 1 hour.

• Burn the logs in consecutive 1 hour periods raising the flame an additional 2" to full flame height for a total of three hours.

CLEANING AND MAINTENANCE

• Keep the area around the log set clean and clear of debris.

• Occasionally, you may use a soft bristle brush to clean logs.

• Once every year a qualified agency or certified chimney sweep should examine and clean the venting system of the fireplace.

REPLACEMENT PARTS

Note:

Use only original replacement parts. This will protect your

warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product or Parts Centrals. If they can’t supply original replacement part(s), call DESA’s Technical Service Department at 1-866-672-6040.

When calling DESA, have ready

• your name

• your address

• model and serial numbers of your log set

• how log set was malfunctioning

• type of gas used (propane/LP or natural gas)

• purchase date

Usually, we will ask you to return the part to the factory.

PARTS NOT UNDER WARRANTY

PARTS CENTRALS

These Parts Centrals are privately-owned businesses. They have agreed to support our customer’s needs by providing original replacement parts and accessories.

Baltimore Electric

1348 Dixwell Avenue Hamden, CT 06514-0322 1-800-397-7553 203-248-7553 Parts Department

Portable Heater Parts

342 N. County Rd. 400 E. Valparaiso, IN 46383-9704 All States 219-462-7441 1-888-619-7060 Parts Department sales@portableheaterparts.com techservice@portableheaterparts.com

FBD

1349 Adams St. Bowling Green, KY 42103-3414 270-846-1199 1-800-654-8534 Fax: 1-800-846-0090 franktalk@aol.com

Master Parts Distributor

1251 Mound Ave. NW Grand Rapids , MI 49504-2672 616-791-0505 1-800-446-1446 Fax: 1-616-791-8270 www.nbmc.com

Washer Equipment Co.

1715 Main Street Kansas City, MO 64108-2195 KS, MO, AR 816-842-3911 www.washerparts.com

East Coast Energy Products

707 Broadway W. Long Branch, NJ 07764-1542 732-870-8809 1-800-755-8809 www.njplaza.com/ecep

Laportes Parts and Service

2444 North 5th Street Hartsville, SC 29550-7704 843 -332-0191 Parts Department

Cans Unlimited, Inc.

P.O. Box 645 Taylor, SC 29687-0013 All States 803-879-3009 1-800-845-5301 cuisales@aol.com

Contact authorized dealers of this product or Parts Centrals. When calling, have ready

• model number of your log set

• the replacement part number

For more information, visit www.desatech.com

901915-01B

Page 10

TROUBLESHOOTING

Note:

For additional help, visit DESA’s technical service web

site at www.desatech.com.

Note:

All troubleshooting items are listed in order of operation.

WARNING: Turn off log set and let cool before servicing. Only a qualified service person should service and repair log set.

OBSERVED PROBLEM

Log set is smoking/sooting excessively (

Note:

It is natural and unavoidable for vented gas log sets to produce moderate levels of carbon (soot) where flames contact the logs. This is especially true with propane/LP gas.)

Burner is excessively noisy (

Note:

The movement and combustion of gas will create low, unavoidable levels of noise.)

Burner flame is too low or too high

POSSIBLE CAUSE REMEDY

1. Poor fuel quality

2. Fireplace venting system not drafting properly

3. Excessive flame impingement or blockage

4. Improper fuel/air mixture

5. Excessive gas supply/pressure

1. Passage of air/gas across irregular surfaces

1. Incorrect gas supply or pressure

2. Blocked burner orifice or burner manifold ports

3. Improper burner orifice size

1. Contact local natural or propane/LP gas company

2. Adjust damper wide open and/or have fireplace and venting professionally cleaned and checked

3. Separate the logs to allow more flame passage

4. Remove any foreign items from the flame pattern and/or check for proper orifice sizing

5. Preheat flue in very cold weather

1. Relieve any tight bends or kinks in gas supply line

1. Check for proper gas supply pressure

2. Free burner orifice and manifold ports of any burrs, paint, or other blockage

3. Verify proper burner orifice sizing (see Figure 2, page 5)

For more information, visit www.desatech.com

901915-01B

Page 11

TROUBLESHOOTING

Continued

WARNING: If you smell gas

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in

your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

TROUBLESHOOTING

IMPORTANT:

Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.

OBSERVED PROBLEM

Log Set produces a clicking/ticking noise just after burner is lit or shut off

Log Set produces unwanted odors

Gas odor even when control knob is in OFF position

Gas odor during combustion

Operating log set where impurities in air exist may create odors.

POSSIBLE CAUSE

1. Metal expanding while heating or contracting while cooling

1. Log set burning vapors from paint, hair spray, glues, cleaners, chemicals, new carpet, etc. (See ment above)

2. Gas leak. See Warning statement at

top of page

1. Gas leak. See Warning statement at top of page

2. Control valve defective

1. Gas leak. See Warning statement at

top of page

IMPORTANT

state-

REMEDY

1. This is common with most log sets. If noise is excessive, contact qualified service person

1. Open flue to maximum. Stop using odor causing products while log set is running

2. Locate and correct all leaks (see Check- ing Gas Connections, page 6)

1. Locate and correct all leaks (see Check- ing Gas Connections, page 6)

2. Replace control valve

2. Locate and correct all leaks (see Check- ing Gas Connections, page 6)

For more information, visit www.desatech.com

901915-01B

Page 12

ILLUSTRATED PARTS BREAKDOWN

Models HFVMR18 And HFVMR24

ILLUSTRATED PARTS BREAKDOWN

MODELS HFVMR18 AND HFVMR24

For more information, visit www.desatech.com

901915-01B

Page 13

PARTS LIST

MODELS HFVMR18 AND HFVMR24

This list contains replaceable parts used in your log set. When ordering parts, follow the instructions listed under Replacement Parts on page 9 of this manual.

KEY PART NUMBER FOR NO. HFVMR18 HFVMR24 DESCRIPTION QTY.

1 901058-01 901058-01 Brass 3/8 FLR x 1/2 FPT Adapter 1 2 901059-01 901059-01 Brass 3/8 FLR x 3/8 FPT Adapter 1 3 901066-01 901066-01 Brass Air Mixer - Natural Gas 1 4 901064-10 901064-03 Natural Gas Injector 1 5 901763-02 901763-01 Burner Manifold 1 6 901767-02 901767-01 Burner Pan 1 7 901242-01 901242-01 Damper Clamp - Std. Assembly 1 8 901232-01 901232-01 Gas Line - 10" Flex 1 9 901800-01 901757-01 Log Grate 1 10 901060-01 901060-01 Burner Connection Fitting 2 11 901765-03 901765-01 Right Side Burner 1 12 901765-04 901765-02 Left Side Burner 1

PARTS LIST

Models HFVMR18 And HFVMR24

PARTS AVAILABLE — NOT SHOWN

901156-01 901156-01 .125# Bag Embers 1 901155-01 – 1.5# Bag Ash Bed Material

(Vermiculite) 1

– 901155-01 1.5# Bag Ash Bed Material

(Vermiculite) 2

901036-01 901036-01 Aluminum Rating Plate-Generic 1

For more information, visit www.desatech.com

901915-01B

Page 14

ILLUSTRATED PARTS BREAKDOWN

Log Set

ILLUSTRATED PARTS BREAKDOWN

MANCHESTER SPLIT OAK LOG SET

This list contains replaceable parts used in your log set. When ordering parts, follow the instructions listed under Replacement Parts on page 9 of this manual.

KEY PART NUMBER FOR NO. 18" 24" DESCRIPTION QTY.

1 901656-01 901657-01 Bottom Front 1 2 2 901666-01 901667-01 Bottom Front 2 2 3 901619-01 901619-01 FS-12Y Top Log 1 4 901617-01 901617-01 FS-16 Top Log 1 5 901612-01 901612-01 FS-17 Top Log 1 6 901620-02 901620-02 FR12L Top Log 1 7 — 901614-01 FS15 Top Log 1

Manchester Split Oak Logs

For more information, visit www.desatech.com

901915-01B

Page 15

OWNER'S REGISTRATION FORM

In order to provide better customer service for this and future purchases, we recommend that you register your product with us. You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:

Brand: Model: Date Purchased: Serial Number: First Name: Last Name: Address: City: State: Zip: Country: Home Phone: ( ) - E-Mail:

Please answer the following questions to register your product with DESA:

1. Where will the product be used? ❍ Living/Family Room ❍ Office/Warehouse ❍ Utility Shed/Outbuilding ❍ Garage ❍ Bedroom ❍ Bathroom ❍ Other

2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ❍ Yes ❍ No

3. Who selected the product? ❍ Male ❍ Female ❍ Both

4. What is the population of your area? ❍ Under 10,000 ❍ 10,000 to 25,000 ❍ 25,000 to 50,000 ❍ 50,000 to 100,000 ❍ 100,000 to 250,000 ❍ Over 250,000

5. What is your primary source of heat? ❍ Propane (LP Gas) ❍ Fuel Oil ❍ Wood ❍ Natural Gas ❍ Electric ❍ Other

6. How was the product installed? ❍ Professional Installer ❍ Self ❍ Other

7. Cost of product excluding sales tax? $___________________

8. Cost to install product? $____________________

9. Type of store where product was purchased? ❍ Hardware ❍ Propane Dealer ❍ Natural Gas/Utility Co. ❍ Home Center/Builder’s Supply ❍ Fireplace or Hearth Shop ❍ Farm Store ❍ Other

10. What motivated you to buy this product? ❍ Sudden Cold Weather ❍ Replace Older Model ❍ D.I.Y. Home Project ❍ Emergency Back-Up Heat ❍ Heater was on Sale ❍ Energy Savings/High Efficiency ❍ Construction Project ❍ Other

11. How did you learn about this product brand? ❍ Advertising ❍ Relative or Friend ❍ Store Display ❍ Other ________________________

12. Level of Education of Purchaser: ❍ Some High School ❍ Completed High School ❍ Completed College ❍ Completed Graduate School

13. Age of Purchaser: ❍ Under 20 ❍ 20 - 29 ❍ 30 - 39 ❍ 40 - 49 ❍ 50 - 59 ❍ 60 or Over

14. Buyer’s total annual household income: ❍ Under $15,000 ❍ $15,000 to $19,999 ❍ $20,000 to $34,999 ❍ $35,000 to $49,999 ❍ $50,000 to $74,999 ❍ $75,000 to $99,999 ❍ $100,000 and Over

15. Store where product was purchased: Name: ______________________________________ City: _______________________ State: __________

16. In choosing this product, how important were the following:

Availability Price Brand Name Overall Quality Heat Output Made in USA Warranty Local Service Value for Price Prior Brand Experience Controls Location Thermostat, Remote, or Manual Operation Ease of Operation Special Features Salesperson’s Recommendation Friend/Relative’s Recommendation Portability

901915-01B

Quiet Operation

For more information, visit www.desatech.com

Not Important Somewhat Important Very Important

(Comfort Glow, Vanguard, etc.) (EFP33PR, VTGH33NR, etc.)

Note:

Keep receipt for warranty verification.

7 or 9 digit number located on product or identification tag.

❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍

Page 16

TAPE

2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004

Postage

Required

For more information, visit www.desatech.com

TAPE

901915-01B

Page 17

ACCESSORIES

Contact authorized dealers of this product or Parts Dealers on page 9.

EQUIPMENT SHUTOFF VALVE - GA5010

For all models. Equipment shutoff valve with 1/8" NPT tap. Fits 1/2" NPT pipe.

RECEIVER AND HAND-HELD ON/OFF REMOTE CONTROL KIT - CGHRCB

For all models. Allows the gas log set to be turned on and off by using a hand-held remote control. Valve/Pilot Kit GA9150-1 must be purchased to use this remote.

WALL-MOUNT ON/OFF SWITCH - GWMS2

(Not Shown)

For all models. Allows the gas log set to be turned on and off with a wall switch. Valve/Pilot Kit GA9150-1 must be purchased to use this remote.

INDIVIDUAL SPLIT LOG - GA9550A

(Not Shown)

For decorative purposes only. Not to be used as additional logs on unit.

PINE CONES - GA9650A

(Not Shown)

For all models. Use for additional decoration only. (3 pine cones per box)

ASH BED MATERIAL (Vermiculite) - GA9750A

(Not Shown)

For all models. Use for firebox decoration only.

GLOWING EMBERS - GA9950A

(Not Shown)

For all models. Use for firebox decoration, only.

SILICA SAND - GA9850A

(Not Shown)

For all models. Use for firebox decoration only.

LAVA ROCK - GA6067A

(Not Shown)

For all models. Use for firebox decoration only.

DECORATIVE ASH BED CONTROL COVER CDABKA

(Not Shown)

An attractive way to cover control knob and piezo ignitor.

MANUAL CONTROL ON/OFF SAFETY VALVE/ PILOT KIT - GA9050A

(Not Shown)

For all models. Contains components for propane/LP conversion.

REMOTE READY ON/OFF SAFETY VALVE/ PILOT KIT - GA9150A

(Not Shown)

For all models. Required for remote control operation. Contains components for propane/LP conversion.

INDIVIDUAL ROUND LOG - GA9450A

(Not Shown)

For decorative purposes only. Not to be used as additional logs on unit.

For more information, visit www.desatech.com

901915-01B

18" ORNAMENTAL GRATE ENHANCER GA9350A

(Not Shown)

For 18" models only. Additional decoration for front grate.

24" ORNAMENTAL GRATE ENHANCER GA9360A

(Not Shown)

For 24" models only. Additional decoration for front grate.

FIRE CRACKLE - CF6-A

(Not Shown)

For all models. Creates the sound of a real burning fire.

Page 18

WARRANTY INFORMATION

KEEP THIS WARRANTY

Model Serial No. Date Purchased

Always specify model and serial numbers when communicating with the factory. We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We make

no other warranty, expressed or implied.

LIMITED WARRANTY

COMFORT GLOW VENTED GAS LOGS

DESA warrants this product to be free from defects on burner system for three (3) years and logs for a lifetime from the date of first purchase, provided that the product has been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim under this warranty the Bill of Sale or cancelled check must be presented.

This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this log set to proper operating condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s) MUST be obtained through authorized dealers of this product and/or DESA who will provide original factory replacement parts. Failure to use original factory replacement parts voids this warranty. The log set MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit.

This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to repairing a defective log set will be the responsibility of the owner.

TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THREE (3) YEARS ON BURNER SYSTEM AND A LIFETIME ON LOGS FROM THE DATE OF FIRST PURCHASE; AND DESA’S LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages, so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. For information about this warranty write:

For more information, visit www.desatech.com

2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004

www.desatech.com

901915 01

NOT A UPC

901915-01 Rev. B 04/03

901915-01B

Comfort Glow HFVMR18, HFVMR24 Owner's Operation And Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual