Comfort Flame Whispering24FTN, Whispering24FTP Installation And Operation Instructions Manual

Download

Installation and Operation Instructions

WELCOME HOME TO WARMTH

P/N 900553-00 Rev. NC 12/2015

P900553-00

PFS

Report No. F09-129

WhisperingTM Unvented (Vent-Free) Gas Log Heaters

Models

Whispering24FTN

24" THERMOSTATICALLY CONTROL MODELS

LOG AND BURNER SETS:

WHISPERING24FMN AND WHISPERING24FMP

Whispering24FTP

INSTALLER: Leave this manual with the appliance. CONSUMER: Retain this manual for future reference.

This appliance may be installed in an aftermarket permanently located, manufactured (mobile) home, where not prohibited by local codes. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.

This is an unvented gas-ﬁ red heater. It uses air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided. Refer to Air for Combustion and Ventilation section on Page 6 of this manual.

WARNING:

FIRE OR EXPLOSION HAZARD

Failure to follow safety warnings exactly could result in serious injury, death, or property damage.

- Do not store or use gasoline or other ﬂ ammable vapors and liquids in the vicinity of this or any other appliance.

- WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Leave the building immediately.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the ﬁ re department.

- Installation and service must be performed by a qualiﬁ ed installer, service agency or the gas supplier.

TABLE OF CONTENTS

Safety .................................................................. 2

Local Codes......................................................... 5

Product Identiﬁ cation ........................................... 5

Unpacking............................................................ 5

Product Features ................................................. 6

Air for Combustion and Ventilation ...................... 6

Installation ........................................................... 9

Operation ........................................................... 18

Inspecting Burners............................................. 20

SAFETY

Cleaning and Maintenance ................................ 20

Speciﬁ cations ....................................................22

Troubleshooting .................................................23

Replacement Parts ............................................ 27

Service Hints .....................................................27

Technical Service............................................... 27

Accessories ....................................................... 27

Parts .................................................................. 28

Warranty ........................................................... 31

WARNING: Improper

installation, adjustment, alteration, service or maintenance can cause injury or property damage. Refer to this manual for correct installation and operational procedures. For assistance or additional information consult a qualified installer, service agency or the gas supplier.

WARNING: This ap-

pliance is for installation only in a solid-fuel-burning

WARNING: This is an

unvented gas-ﬁ red heat- er. It uses air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided. Refer to Air

for Combustion and Ventilation section on Page 6

of this manual. This appliance may be in-

stalled in an aftermarket,* permanently located, manufactured (mobile)

home, where not prohibmasonry or UL127 factorybuilt ﬁ replace or in a listed ventless ﬁ rebox enclosure. It is design-certified for these installations in accordance with ANSI Z21.11.2. Exception: Do not install this appliance in a factorybuilt ﬁ replace that includes instructions stating it has not been tested or should not be used with unvented gas logs.

ComfortFlame.US.com

ited by local codes.

This appliance is only for

use with the type of gas

indicated on the rating

plate. This appliance is

not convertible for use

with other gases.

* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer

900553-00NC2

SAFETY

Continued

WARNING: This product contains and/or generates chemicals known to the state of California to cause cancer or birth defects or other reproductive harm.

IMPORT ANT: Read this owner’s manual carefully and completely before trying to assemble, operate or service this appliance. Improper use of this appliance can cause serious injury or death from burns, ﬁ re, explo- sion, electrical shock and carbon monoxide poisoning.

DANGER: Carbon monoxide poisoning may lead to death!

Carbon Monoxide Poisoning: Early signs

of carbon monoxide poisoning resemble the ﬂ u, with headaches, dizziness or nausea. If you have these signs, the heater may not be working properly . Get fresh air at once! Have heater serviced. Some people are more affected by carbon monoxide than others. These include pregnant women, people with heart or lung disease or anemia, those under the inﬂ uence of alcohol and those at high altitudes.

Natural and Propane/LP Gas: Natural and propane/LP gases are odorless. An odormaking agent is added to the gas. The odor helps you detect a gas leak. However, the odor added to the gas can fade. Gas may be present even though no odor exists.

Make certain you read and understand all warnings. Keep this manual for reference. It is your guide to safe and proper operation of this heater.

WARNING: Do not allow fans to blow directly into the appliance. A void any drafts that alter burner ﬂ ame patterns. Ceiling fans can create drafts that alter burner ﬂ ame patterns. Altered burner patterns can cause sooting.

Due to high temperatures, the appliance should be located out of trafﬁ c and away from furniture and draperies.

Do not place clothing or other ﬂ ammable material on or near the appliance. Never place any objects on the heater.

Heater base assembly becomes very hot when running heater. Keep children and adults away from hot surface to avoid burns or clothing ignition. Heater will remain hot for a time after shutdown. Allow surface to cool before touching.

Carefully supervise young children when they are in the room with heater.

You must operate this heater with a ﬁ replace screen in place. Make sure ﬁ replace screen is closed before running heater.

WARNING: Any change to this heater or its controls can be dangerous.

Keep the appliance area clear and free from combustible materials, gasoline and other ﬂ ammable vapors and liquids.

WARNING: Do not use a blower insert, heat exchanger insert or other accessory not approved for use with this heater.

900553-00NC 3

ComfortFlame.US.com

SAFETY

Continued

1. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.

2. Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors (propane/LP units only).

3. If you smell gas

• shut off gas supply

• do not try to light any appliance

• do not touch any electrical switch; do not

use any phone in your building

• immediately call your gas supplier from

a neighbor’s phone. Follow the gas supplier’s instructions

• if you cannot reach your gas supplier,

call the ﬁ re department

4. This heater shall not be installed in a bedroom or bathroom.

5. Before installing in a solid fuel-burning ﬁ re- place, the chimney ﬂ ue and ﬁ rebox must be cleaned of soot, creosote, ashes and loose paint by a qualiﬁ ed chimney cleaner . Creosote will ignite if highly heated. A dirty chimney ﬂ ue may create and distribute soot within the house. Inspect chimney ﬂ ue for damage. If damaged, repair ﬂ ue and ﬁ rebox before operating heater.

6. Do not burn solid-fuel in a masonry or UL127 factory-built ﬁ replace in which a vent-free room heater is installed.

7. If ﬁ replace has glass doors, never operate this heater with glass doors closed. If you operate heater with doors closed, heat buildup inside ﬁ replace will cause glass to burst. Make sure there are no obstructions across openings of ﬁ replace.

8. To prevent the creation of soot, follow the instructions in Cleaning and Maintenance, Page 20.

9. Before using furniture polish, wax, carpet cleaner or similar products, turn heater off. If heated, the vapors from these products may create a white powder residue within burner box or on adjacent walls and furniture.

10. This heater needs fresh, outside air ventilation to run properly. This heater has an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS shuts down the heater if enough fresh air is not available. See Air for Combustion and Ventilation, Page 6. If heater keeps shutting off, see Troubleshooting, Page 23.

11. Do not run heater

• where ﬂ ammable liquids or vapors are

used or stored

• under dusty conditions

12. Do not use this heater to cook food or burn paper or other objects.

13. Do not use heater if any part has been exposed to or under water. Immediately call a qualiﬁ ed service technician to inspect the room heater and to replace any part of the control system and any gas control which has been under water.

14. Do not operate heater if any log is broken. Do not operate heater if a log is chipped (dime-sized or larger).

15. Turn heater of f and let cool before servicing, installing or repairing. Only a qualiﬁ ed service person should install, service or repair heater.

16. Operating heater above elevations of 4,500 feet may cause pilot outage.

17. T o prevent performance problems, do not use propane/LP fuel tank of less than 100 lb. capacity (propane/LP units only).

18. Provide adequate clearances around air openings.

ComfortFlame.US.com

900553-00NC4

LOCAL CODES

Install and use appliance with care. Follow all local codes. In the absence of local codes, use the latest edition of The National Fuel Gas Code, ANSI Z223.1/NFPA 54*.

*Available from:

American National Standards Institute, Inc.

25 West 43rd Street, 4th ﬂ oor

New York, NY 10036

National Fire Protection Association, Inc.

1 Batterymarch Park

Quincy, MA 02169-7471

NOTE: Where listed vented decorative logs are required, thermostat operation is not permitted.

PRODUCT IDENTIFICATION

Five Piece Log Set

State of Massachusetts: The installation must be made by a licensed plumber or gas fitter in the Commonwealth of Massachusetts.

Sellers of unvented propane or natural gas-fired supplemental room heaters shall provide to each purchaser a copy of 527 CMR 30 upon sale of the unit.

Vent-free gas products are prohibited for bedroom and bathroom installation in the Commonwealth of Massachusetts.

Piezo Igniter

Control Knob

Figure 1 - Product Identiﬁ cation

UNPACKING

CAUTION: Do not remove data plates from grate assembly . Data plates contain important warranty and safety information.

1. Remove logs and heater base assembly from carton.

NOTE: Do not pick up heater base as-

sembly by burners. This could damage heater. Always handle base assembly by grate.

Base Assembly

2. Remove all protective packaging applied to logs and heater for shipment.

3. Check appliance for any shipping damage. If appliance is damaged, promptly inform dealer where you purchased the appliance.

900553-00NC 5

ComfortFlame.US.com

PRODUCT FEATURES

OPERATION

This heater is clean burning. It requires no outside venting. There is no heat loss out a vent or up a chimney. Heat is generated by both realistic ﬂ ames and glowing coals. This heater is designed for vent-free operation with ﬂ ue damper closed. It has been tested and approved to the ANSI Z21.11.2 standard for unvented heaters. State and local codes in some areas prohibit the use of vent-free heaters.

AIR FOR COMBUSTION AND VENTILATION

WARNING: This heater shall not be installed in a room or space unless the required volume of indoor combustion air is provided by the method described in the

National Fuel Gas Code, ANSI Z223.1/NFP A 54, the International Fuel Gas Code, or applicable local

codes. Read the following instructions to ensure proper fresh air for this and other fuel-burning appliances in your home.

Today’s homes are built more energy efﬁ cient than ever. New materials, increased insulation and new construction methods help reduce heat loss in homes. Homeowners apply weather strip and caulk around windows and doors to keep the cold air out and the warm air in. During heating months, homeowners want their homes as airtight as possible.

While it is good to make your home energy efﬁ cient, your home needs to breathe. Fresh air must enter your home. All fuel-burning appliances need fresh air for proper combustion and ventilation.

Exhaust fans, some ﬁ replaces, clothes dryers and some fuel-burning appliances draw air from the house to operate. You must provide adequate fresh air for these appliances. That will ensure proper venting of vented fuelburning appliances.

PROVIDING ADEQUA TE VENTILATION

The following are excerpts from National Fuel Gas Code, ANSI Z223.1/NFPA 54, Air for Combustion and Ventilation.

ComfortFlame.US.com

SAFETY DEVICE

This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS/pilot is a required feature for vent-free room heaters. The ODS/pilot shuts off the heater if there is not enough fresh air.

PIEZO IGNITION SYSTEM

This heater has a piezo igniter. This system requires no matches, batteries or other sources to light heater.

All spaces in homes fall into one of the three following ventilation classiﬁ cations:

1. Unusually Tight Construction

2. Unconﬁ ned Space

3. Conﬁ ned Space The information on Pages 6 through 8 will

help you classify your space and provide adequate ventilation.

Unusually Tight Construction

The air that leaks around doors and windows may provide enough fresh air for combustion and ventilation. However, in buildings of unusually tight construction, you must provide additional fresh air.

Unusually tight construction is deﬁ ned as construction where:

a. walls and ceilings exposed to the out-

side atmosphere have a continuous water vapor retarder with a rating of one perm (6 x 10 less with openings gasketed or sealed and

b. weather stripping has been added on

openable windows and doors and

c. caulking or sealants are applied to

areas such as joints around window and door frames, between sole plates and ﬂ oors, between wall-ceiling joints, between wall panels, at penetrations for plumbing, electrical and gas lines and at other openings.

If your home meets all three criteria above, you must provide additional fresh air. See Ventilation Air From Outdoors, Page 8.

If your home does not meet all three criteria above, proceed to Determining Fresh-Air Flow For Heater Location, Page 7.

-11

kg per pa-sec-m2) or

900553-00NC6

AIR FOR COMBUSTION AND VENTILATION

Continued

Conﬁ ned and Unconﬁ ned Space

The National Fuel Gas Code, ANSI Z223.1/ NFPA54 allows two methods for determining

whether the space in which the heater is being installed is conﬁ ned or unconﬁ ned space. The standard method deﬁ nes a conﬁ ned space as a space whose volume is less than 50 cubic

feet per 1,000 Btu per hour (4.8 m

per kw)

of the aggregate input rating of all appliances

Example: 2560 cu. ft. (volume of space) x 20

= 51,200 (maximum Btu/Hr the space can support)

3. Add the Btu/Hr of all fuel-burning appliances in the space.

Vent-free ﬁ replace __________Btu/Hr Gas water heater* __________Btu/Hr Gas furnace __________ Btu/Hr Vented gas heater __________Btu/Hr

installed in that space and an unconﬁ ned space as a space whose volume is not less than 50 cubic feet per 1,000 Btu per hour (4.8

per kw) of the aggregate input rating of

m all appliances installed in that space. Rooms communicating directly with the space in which the appliances are installed*, through openings not furnished with doors, are considered a part of the unconﬁ ned space.

Where the air inﬁ ltration rate of a structure is known, the Known Air Inﬁ ltration Rate Method may be used. Follow The National Fuel Gas Code, ANSI Z223.1/NFPA 54 to use this method to determine if the space is conﬁ ned or unconﬁ ned.

* Adjoining rooms are communicating only if there are doorless passageways or ventilation grills between them.

DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION

Determining if You Have a Conﬁ ned or Unconﬁ ned Space Using the Standard Method

Use this work sheet to determine if you have a conﬁ ned or unconﬁ ned space.

Space: Includes the room in which you will install heater plus any adjoining rooms with doorless passageways or ventilation grills between the rooms.

1. Determine the volume of the space (length x width x height).

Length x Width x Height =__________cu. ft.

(volume of space)

Example: Space size 20 ft. (length) x 16 ft.

(width) x 8 ft. (ceiling height) = 2560 cu. ft. (volume of space)

If additional ventilation to adjoining room

is supplied with grills or openings, add the volume of these rooms to the total volume of the space.

2. Multiply the space volume by 20 to determine the maximum Btu/Hr the space can support.

________ (volume of space) x 20 = (Maxi-

mum Btu/Hr the space can support)

900553-00NC 7

ComfortFlame.US.com

Gas ﬁ replace logs __________Btu/Hr Other gas appliances* + ________Btu/Hr Total = _________Btu/Hr * Do not include direct-vent gas appliances.

Direct-vent draws combustion air from the

outdoors and vents to the outdoors. Example: Gas water heater _________Btu/Hr Vent-free ﬁ replace + ________Btu/Hr Total _________= Btu/

4. Compare the maximum Btu/Hr the space can

support with the actual amount of Btu/Hr used. _____ Btu/Hr (maximum the space can

support) ______ Example: 51,200 Btu/Hr (maximum the

73,000 Btu/Hr (actual amount of The space in the above example is a conﬁ ned

space because the actual Btu/Hr used is more than the maximum Btu/Hr the space can support. You must provide additional fresh air. Your options are as follows:

A. Rework worksheet, adding the space of an

adjoining room. If the extra space provides

an unconﬁ ned space, remove door to adjoin-

ing room or add ventilation grills between

rooms. See Ventilation Air From Inside

Building, Page 8. B. Vent room directly to the outdoors. See

Ventilation Air From Outdoors, Page 8. C. Install a lower Btu/Hr appliance, if lower Btu/

Hr size makes room unconﬁ ned. If the actual Btu/Hr used is less than the maxi-

mum Btu/Hr the space can support, the space is an unconﬁ ned space. You will need no additional fresh air ventilation.

Btu/Hr (actual amount of Btu/Hr used)

space can support) Btu/Hr used)

40,000 33,000 73,000

AIR FOR COMBUSTION AND VENTILATION

Continued

WARNING: If the area in which the heater may be operated does not meet the required volume for indoor combustion air, combustion and ventilation air shall be provided by one of the methods described in the National Fuel Gas Code, ANSI Z223.1/ NFPA 54, the International Fuel Gas Code, or applicable local codes.

VENTILA TION AIR

Ventilation Air From Inside Building

This fresh air would come from an adjoining unconﬁ ned space. When ventilating to an adjoining unconﬁ ned space, you must provide two permanent openings: one within 12" of the ceiling and one within 12" of the ﬂ oor on the wall connecting the two spaces (see options 1 and 2, Figure 2). Y ou can also remove door into adjoining room (see option 3, Figure 2). Follow the National Fuel Gas Code, ANSI

Z223.1/NFPA 54, Air for Combustion and Ventilation for required size of ventilation

grills or ducts.

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation grills or ducts. You must provide two permanent openings: one within 12" of the ceiling and one within 12" of the ﬂ oor. Connect these items directly to the outdoors or spaces open to the outdoors. These spaces include attics and crawl spaces. Follow the National Fuel

Gas Code, ANSI Z223.1/NFPA 54, Air for Combustion and Ventilation for required size

of ventilation grills or ducts. IMPORTANT: Do not provide openings

for inlet or outlet air into attic if attic has a thermostat-controlled power vent. Heated air entering the attic will activate the power vent.

Ventilated Attic

Crawl Space

Ventilated

To Attic

Crawl

Space

Outlet

Inlet Air

Outlet Air

Inlet Air

Figure 3 - Ventilation Air from Outdoors

12"

Ventilation

Grills Into Adjoining

Room,

Option 1

Remove Door into Adjoining

Room, Option

Ventilation Grills

Into Adjoining Room,

Option 2

12"

Figure 2 - Ventilation Air from Inside

Building

ComfortFlame.US.com

900553-00NC8

INSTALLATION

NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your primary heating system. Do not install this heater as your primary heat source. If you have a central heating system, you may run system’s circulating blower while using heater. This will help circulate the heat throughout the house. In the event of a power outage, you can use this heater as your primary heat source.

WARNING: A qualiﬁ ed service person must install heater. Follow all local codes.

WARNING: Before installing in a solid fuel-burning ﬁ replace, the chimney ﬂ ue and ﬁ rebox must be cleaned of soot, creosote, ashes and loose paint by a qualiﬁ ed chimney cleaner. Creosote will ignite if highly heated. A dirty chimney ﬂ ue and ﬁ rebox may create and distribute soot within the house. Inspect chimney ﬂ ue for damage. If damaged, repair ﬂ ue before operating heater.

WARNING: Seal any fresh air vents or ash clean-out doors located on ﬂ oor or wall of ﬁ replace. If not, drafting may cause pilot outage or sooting. Use a heat-resistant sealant. Do not seal chimney ﬂ ue damper.

WARNING: Never install the

heater

• in a bedroom or bathroom

• in a recreational vehicle

• where curtains, furniture, clothing or other ﬂ ammable objects are less than 36" from front and 42" from top of heater; for side clearances see

Figure 4, Page 10

• in high trafﬁ c areas

• in windy or drafty areas

CAUTION: This heater creates warm air currents. These currents move heat to wall surfaces next to heater. Installing heater next to vinyl or cloth wall coverings or operating heater where impurities (such as, but not limited to, tobacco smoke, aromatic candles, cleaning ﬂ uids, oil or kerosene lamps, etc.) in the air exist, may discolor walls or cause odors.

IMPORTANT: Vent-free heaters add moisture to the air. Although this is beneﬁ cial, installing heater in rooms without enough ventilation air may cause mildew to form from too much moisture. See Air for Combustion and V entila- tion, Page 6.

CHECK GAS TYPE

Use the correct gas type (natural or propane/ LP) for your unit. If your gas supply is not correct, do not install log set. Call dealer where you bought log set for proper type ﬁ replace.

WARNING: This appliance is equipped for either natural gas or propane/LP gas but not both. Gas type is indicated on the rating plate. Field conversion is not permitted.

INST ALLATION AND CLEARANCES FOR VENT-FREE OPERATION

WARNING: Maintain the minimum clearances. If you can, provide greater clearances from ﬂ oor, ceiling and adjoining wall.

.MINIMUM FIREPLACE CLEARANCE

TO COMBUSTIBLE MATERIALS

Side Wall 16", Ceiling 42", Front 36"

Carefully follow these instructions. This will ensure safe installation into a masonry, UL127listed manufactured ﬁ replace or listed vent-free ﬁ rebox.

900553-00NC 9

ComfortFlame.US.com

INSTALLATION

Continued

LOG SIZING REQUIREMENTS

Minimum Firebox

Log

Size

Height Depth

Front

Width

Rear * Width

24" 17" 13.5" 28" 20.5"

* Measured at 13.5" depth.

Minimum Clearances For Side Combustible Material, Side Wall and Ceiling

A. Clearances from the side of the ﬁ replace

cabinet to any combustible material and wall should follow diagram in Figure 4.

Example: The face of a mantel, bookshelf,

etc. is made of combustible material and protrudes 3-1/2" from the wall. This combustible material must be 4" from the side of the ﬁ replace cabinet (see Figure 4).

NOTE: When installing your gas logs into

a manufactured ﬁ rebox, follow ﬁ rebox manufacturer’s instructions for minimum clearances to combustible materials.

B. Clearances from the top of the ﬁ replace

opening to the ceiling should not be less than 42".

Minimum Noncombustible Material Clearances

If Not Using Mantel

NOTE: If using a mantel proceed to If Using Mantel, Page 11. If not using a mantel, follow the information on this page.

You must have noncombustible material(s) above the ﬁ replace opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2 inch thick. With sheet metal, you must have noncombustible material behind it. Noncombustible material must extend at least 8" up (for all models). If noncombustible material is less than 12", you must install the ﬁ replace hood accessory (24" Models Only). See Figure 5 for minimum clearances.

Noncombustible

Material Distance

(A)

12" or more Noncombustible material Between 8" and

12"

Requirements for Safe

Installation

okay. Install ﬁ replace hood

accessory (GA6050 - see

Accessories, Page 27).

Example

*Minimum 16 inches from Side Wall

Figure 4 - Minimum Clearance for

Combustible to Wall

Less than 8"

Noncombustible material must be extended to at least 8". See Between 8" and 12", above.

Figure 5 - Heat Resistant Material (Slate,

Marble, Tile, etc.) Above Fireplace

ComfortFlame.US.com

900553-00NC10

INSTALLATION

Minimum Noncombustible Material

Minimum NonCombustible Material Height

Distances to Underside of Mantel

Top o f Fireplace Opening

Underside of Mantel Shelf

Mantel Shelf

12"

(A)

18"8"20"

14"

22"

17"

24"

20"

Log Set 24" Models

18" Model

2 ½"

10"

Minimum Noncombustible Material

8" Min.

12" 15" 18" 20"

2½"

10"

12"

Distances to Underside of Mantel

Hood (GA6050 or GA6053)

Top of Fireplace Opening

Underside of Mantel Shelf

Mantel Shelf

Continued

If Using Mantel

You must have noncombustible material(s) above the ﬁ replace opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2" thick. With sheet metal, you must have noncombustible material behind it. Noncombustible material must extend at least 8 inches up (for all models). If noncombustible material is less than 12", you must install the ﬁ replace hood accessory . Even if noncombustible material is more than 12", you may need the hood accessory to deﬂ ect heat away from your mantel shelf. See Figure 5, Page 10, and Figures 6 and 7 for minimum clearances.

Figure 6 - Minimum Mantel Clearances

Without Using Hood

MANTEL CLEARANCES

In addition to meeting noncombustible material clearances, you must also meet required clearances between ﬁ replace opening and mantel shelf. If you do not meet the clearances listed below, you will need a hood.

Determining Minimum Mantel Clearance

If you meet minimum clearance between mantel shelf and top of ﬁ replace opening, a hood is not required (see Figure 6).

Determining Minimum Mantel Clearance When Using a Hood

If minimum clearances in Figure 6, are not met, you must have a hood. When using a hood there are still certain minimum mantel clearances required. Follow minimum clearances shown in Figure 7 when using hood.

NOTICE: Surface temperatures of adjacent walls and mantels become hot during operation. Walls and mantels above the firebox may become hot to the touch. If installed properly, these temperatures meet the requirement of the national product standard. Follow all minimum clearances shown in this manual.

NOTICE: If your installation does not meet the minimum clearances shown, you must do one of the following:

• raise the mantel to an acceptable height

• remove the mantel

900553-00NC 11

Figure 7 - Minimum Mantel Clearances

When Using Hood

ComfortFlame.US.com

Minimum clearance requirements include any projections such as shelves, window sills, mantels, etc. above the appliance.

INSTALLATION

Hearth

5" Min.

Combustible Material

Continued

FLOOR CLEARANCES

A. If installing appliance on the ﬂ oor level,

you must maintain the minimum distance of 14" to combustibles (see Figure 8).

Combustible

14" Min.

Noncombustible Material

Figure 8 - Minimum Fireplace Clearances

If Installed at Floor Level

Material

B. If combustible materials are less than 14"

to the ﬁ replace, you must install appliance at least 5" above the combustible ﬂ ooring

(see Figure 9).

Figure 9 - Minimum Fireplace Clearances

Above Combustible Flooring

ComfortFlame.US.com

900553-00NC12

INSTALLATION

Continued

INSTALLING HEATER BASE ASSEMBLY

W ARNING: Y ou must secure this heater to ﬁ replace ﬂ oor. If not, heater will move when you adjust controls. Moving heater may cause a gas leak or log misplacement.

WARNING: If installing in a sunken ﬁ replace, special care is needed. You must raise the ﬁ replace ﬂ oor to allow access to heater control panel. This will ensure adequate air ﬂ ow and guard against sooting and controls being damaged. Raise ﬁ replace ﬂ oor with noncombustible material. Make sure material is secure.

3. Place heater base in ﬁ replace.

4. Place logs in their proper position on heater base (see Installing Logs, Page 17).

5. Center heater base and logs front-to-back and side-to-side in ﬁ replace.

6. Carefully remove logs without moving heater base.

7. Mark screw locations through one hole on each side of the mounting bracket (see Figure 11). If installing in a brick-bottom ﬁ replace, mark screw locations in mortar joint of bricks.

8. Remove heater base from ﬁ replace. If installing optional control accessories, do so at this time. Follow all directions provided with accessory.

9. Drill holes at marked locations using 3/16" drill bit.

10. Attach base assembly to ﬁ replace ﬂ oor using two masonry screws (in hardware package).

CAUTION: Do not pick up heater base assembly by burners. This could damage heater. Only handle base assembly by grates.

IMPORTANT: Make sure the heater burners are level. If heater is not level, heater will not work properly.

Installation Items Needed

• hardware package (provided with heater)

• approved ﬂ exible gas hose and ﬁ ttings (not provided) (if allowed by local codes)

• sealant (resistant to propane/LP gas, not provided)

• electric drill with 3/16" drill bit (metal or masonry as applicable)

• ﬂ athead screwdriver

• pipe wrench

1. Connect approved ﬂ exible gas hose to gas

control ﬁ tting in heater (see Figure 10).

IMPORTANT: Hold gas ﬁ tting with wrench

when connecting ﬂ exible gas hose.

2. Locate two masonry screws in hardware

package.

Flexible Gas Hose (if allowed by local codes)

Fitting

Figure 10 - Attaching Flexible Gas Hose

to Heater

Masonry Screw

Mounting Bracket

Figure 11 - Attaching Base to Fireplace

Floor

900553-00NC 13

ComfortFlame.US.com

INSTALLATION

Continued

CONNECTING TO GAS SUPPLY

WARNING: This appliance requires a 1/2" NPT (National Pipe Thread) inlet connection to the pressure regulator.

WARNING: A qualiﬁ ed ser- vice person must connect appliance to gas supply. Follow all local codes.

CAUTION: Never connect propane/LP ﬁ replace directly to the propane/LP supply. This appliance requires an external regulator (not supplied). Install the external regulator between the heater and propane/LP supply.

WARNING: Never connect natural gas appliance to private (non-utility) gas wells. This gas is commonly known as wellhead gas.

with the vent pointing down as shown in Figure 12. Pointing the vent down protects it from freezing rain or sleet.

CAUTION: Use only new, black iron or steel pipe. Internally-tinned copper tubing may be used in certain areas. Check your local codes. Use pipe of 1/2" diameter or greater to allow proper gas volume to heater. If pipe is too small, undue loss of volume will occur.

Propane/LP Supply Tank

Figure 12 - External Regulator With Vent

Pointing Down

External Regulator

Vent Pointing Down

Installation Items Needed

Before installing heater, make sure you have the items listed below.

• external regulator (supplied by installer)

• piping (check local codes)

• sealant (resistant to propane/LP gas)

• equipment shutoff valve *

• test gauge connection *

• sediment trap

• tee joint

• pipe wrench * A equipment shutoff valve with 1/8" NPT

tap is an acceptable alternative to test gauge connection. Purchase the optional equipment shutoff valve from your dealer.

For propane/LP units, the installer must supply an external regulator. The external regulator will reduce incoming gas pressure. You must reduce incoming gas pressure to between 1 1" and 14" of water. If you do not reduce incoming gas pressure, heater regulator damage could occur. Install external regulator

ComfortFlame.US.com

Installation must include an equipment shutoff valve, union and plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be upstream from heater (see

Figure 13). IMPORTANT: Install equipment shutoff valve

in an accessible location. The equipment shutoff valve is for turning on or shutting off the gas to the appliance.

Check your building codes for any special requirements for locating equipment shutoff valve to ﬁ replaces.

Apply pipe joint sealant lightly to male NPT threads. This will prevent excess sealant from going into pipe. Excess sealant in pipe could result in clogged heater valves.

WARNING: Use pipe joint sealant that is resistant to liquid petroleum (LP) gas.

900553-00NC14

INSTALLATION

Continued

We recommend that you install a sediment trap in supply line as shown in Figure 13. Locate sediment trap where it is within reach for cleaning. Install in piping system between fuel supply and heater. Locate sediment trap where trapped matter is not likely to freeze. A sediment trap traps moisture and contaminants. This keeps them from going into heater controls. If sediment trap is not installed or is installed wrong, heater may not run properly .

CAUTION: A void damage to gas control. Hold gas ﬁ tting with wrench when connecting it to gas piping and/or ﬁ ttings.

PROPANE/LP

Equipment Shutoff Valve With 1/8" NPT Tap*

Approved Flexible Gas Hose (if allowed by local codes)

3” Minimum

Gas Control

Figure 13 - Gas Connection

* Purchase the optional equipment shutoff valve from your dealer.

** Minimum inlet pressure for purpose of input adjustment.

From External Regulator (11" W.C.** to 14" W.C. Pressure)

NATURAL

From Gas Meter

(5" W.C.** to

10.5" W.C. Pressure)

Cap Pipe T ee Nipple Joint

Sediment Trap

CHECKING GAS CONNECTIONS

WARNING: Test all gas piping and connections, internal and external to unit, for leaks after installing or servicing. Correct all leaks at once.

WARNING: Never use an open ﬂ ame to check for a leak. Apply a noncorrosive leak detection ﬂ uid to all joints. Bubbles forming show a leak. Correct all leaks at once.

CAUTION: Make sure external regulator has been installed between propane/LP supply and heater. See guidelines under Connecting to Gas Supply, Page 14.

PRESSURE TESTING GAS SUPPLY PIPING SYSTEM Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)

1. Disconnect appliance with its appliance main gas valve (control valve) and equipment shutoff valve from gas supply piping system. Pressures in excess of 1/2 psig will damage heater regulator.

2. Cap off open end of gas pipe where equipment shutoff valve was connected.

3. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas or using compressed air.

4. Check all joints of gas supply piping system. Apply noncorrosive leak detection ﬂ uid to all joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Reconnect heater and equipment shutoff valve to gas supply. Check reconnected ﬁ ttings for leaks.

900553-00NC 15

ComfortFlame.US.com

INSTALLATION

Continued

Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)

1. Close equipment shutoff valve (see

Figure 14).

2. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas or using compressed air.

3. Check all joints from gas meter to equipment shutoff valve for natural gas or propane/ LP supply to equipment shutoff valve for propane/LP (see Figures 15 and 16). Ap- ply noncorrosive leak detection ﬂ uid to all joints. Bubbles forming show a leak.

4. Correct all leaks at once.

Equipment Shutoff Valve

Figure 14 - Equipment Shutoff Valve

Propane/LP Supply Tank

Figure 15 - Checking Gas Joints

(Propane/LP Model Shown)

Equipment Shutoff Valve

Gas Control Valve Location

Open

Closed

Equipment Shutoff Valve

Gas Meter

Gas Control Valve Location

Figure 16 - Checking Gas Joints

(Natural Gas Only)

PRESSURE TESTING HEATER GAS CONNECTIONS

1. Open equipment shutoff valve (see

Figure 14).

2. Open main gas valve located on or near gas meter for natural gas or open propane/LP supply tank valve.

3. Make sure control knob of heater is in the OFF position.

4. Check all joints from equipment shutoff valve to gas control (see Figures 15 and

16). Apply noncorrosive leak detection ﬂ uid to all joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Light heater (see Operation, Page 18). Check all other internal joints for leaks.

7. Turn off heater (see To Turn Off Gas to

Appliance, Page 19).

ComfortFlame.US.com

900553-00NC16

INSTALLATION

Continued

INSTALLING LOGS

WARNING: Failure to position the parts in accordance with these diagrams or failure to use only parts speciﬁ cally approved with this heater may result in property damage or personal injury.

CAUTION: After installation and periodically thereafter , check to ensure that no ﬂ ame comes in contact with any log. With the heater set to HI, check to see if ﬂ ames contact any log. If so, reposition logs according to the log installation instructions in this manual. Flames contacting logs will create soot.

It is very important to install these logs exactly as instructed. Do not modify logs. Only use logs supplied with heater.

1. Place rear log (#1) onto base. Holes in bottom of log must seat over pins on base as shown in Figure 17.

2. Place middle log (#2) onto base. Holes in bottom of log must seat over pins on base as shown in Figure 17.

3. Place front log (#3) onto grate as shown in Figure 18.

Middle Log

Pin for Hole in Bottom of Log

Rear Log

Front Log

Grate

Figure 18 - Installing Front Log

4. Place left top log (#4) as shown in Figure

19. Match square peg on top of rear log

(#1) with square hole on bottom of left top log (#4). Match round peg on top of middle log (#2) with round hole on bottom of left top log (#4).

5. Place right top log (#5) as shown in Figure

19. Match square peg on top of rear log (#1) with square hole on bottom of right top log (#5). Match round peg on top of front log (#3) with round hole on bottom of right top log (#5).

Left Top Log

Round Peg on Middle Log

Right Top Log

Square Peg on Rear Log

Round Peg on Front Log

Burner

Figure 17 - Installing Rear and Middle

Logs

900553-00NC 17

ComfortFlame.US.com

Figure 19 - Installing Left and Right Logs

OPERATION

FOR YOUR SAFETY

READ BEFORE LIGHTING

W ARNING: If you do not follow these instructions exactly, a ﬁ re or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must

be lighted by hand. When lighting the pilot, follow these instructions exactly .

B. BEFORE LIGHTING smell all around

the appliance area for gas. Be sure to smell next to the ﬂ oor because some gas is heavier than air and will settle on the ﬂ oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the ﬁ re department.

C. Use only your hand to push in or turn

the gas control knob. Never use tools. If the knob will not push in or turn by hand, don’t try to repair it, call a qualiﬁ ed service technician or gas supplier . Force or attempted repair may result in a ﬁ re or explosion.

D. Do not use this appliance if any part

has been under water. Immediately call a qualiﬁ ed service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

LIGHTING

INSTRUCTIONS

WARNING

• If ﬁ replace has glass doors, never operate this heater with glass doors closed. If you operate heater with doors closed, heat buildup inside ﬁ replace will cause glass to burst. Make sure there are no obstructions across openings of ﬁ replace.

• You must operate this heater with a ﬁ replace screen in place. Make sure ﬁ replace screen is closed before running heater .

NOTICE: During initial operation of new heater , burning logs will give off a paper-burning smell. Orange ﬂ ame will also be pres- ent. Open damper or window to vent smell. This will only last a few hours.

NOTE: Homeowners generally prefer to operate their heater with the chimney damper closed. This will put all the heat into the room. However, there may be times you will desire the full ﬂ ames of the HI heat setting but will ﬁ nd the heat output excessive. You can open the chimney damper (if you have one) fully or partially to release some of the heat.

WARNING: Damper handle will be hot if heater has been running.

1. STOP! Read the safety information, column 1.

2. Make sure equipment shutoff valve is fully open.

3. Turn control knob clockwise OFF position.

4. Wait ﬁ ve (5) minutes to clear out any gas. Then smell for gas, including near the ﬂ oor. If you smell gas, STOP! Follow “B” in the safety information, column 1. If you don’t smell gas, go to the next step.

to the

ComfortFlame.US.com

900553-00NC18

OPERATION

Continued

5. Turn control knob counterclockwise to the PILOT position. Press in

control knob for ﬁ ve (5) seconds (see

Figure 20).

NOTE: You may be running this heater

for the ﬁ rst time after hooking up to gas supply. If so, the control knob may need to be pressed in for 30 seconds or more. This will allow air to bleed from the gas system.

• If control knob does not pop out when released, contact a qualified service person or gas supplier for repairs.

6. With control knob pressed in, press and release igniter button. This will light pilot. The pilot is attached to the front burner. If needed, keep pressing igniter button until pilot lights.

NOTE: If pilot does not stay lit, contact a

qualiﬁ ed service person or gas supplier for repairs. Until repairs are made, light pilot with match. T o light pilot with match, see Manual Lighting Procedure.

7. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob.

NOTE: If pilot goes out, repeat steps

3 through 7. This heater has a safety interlock system. Wait one (1) minute for system to reset before lighting pilot again.

8. Turn control knob counterclockwise

to desired heating level. The burners should light. Set control knob to any heat level between HI and LO.

9. Turn control knob clockwise

to the PILOT position to shut off burner leaving pilot lit.

Pilot

Igniter Electrode

Pilot Burner

Thermocouple

Figure 21 - Pilot

TO TURN OFF GAS

TO APPLIANCE

1. Turn control knob clockwise to the OFF position.

2. Close equipment shutoff valve (see Fig-

ure 14, Page 16).

THERMOSTAT

CONTROL OPERATION

The thermostat control knob can be set to any comfort level between HI and LO. The thermostat will gradually modulate the heat output and ﬂ ame height from higher to lower settings or pilot, in order to maintain the comfort level you select. The ideal comfort setting will vary by household depending upon the amount of space to be heated, the output of the central heating system, etc.

NOTE: Selecting the HI setting with the control knob will cause the burners to remain fully on, without modulating down in most cases.

MANUAL LIGHTING

PROCEDURE

1. Follow steps 1 through 5 under Lighting Instructions, Page 18.

2. Press control knob and light pilot with match.

3. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob. Now follow step 8, under Lighting Instructions.

Igniter Button

Control Knob

Figure 20 - Control Knob and Igniter

Button Location

900553-00NC 19

ComfortFlame.US.com

INSPECTING BURNERS

Check pilot ﬂ ame pattern and burner ﬂ ame patterns often.

PILOT FLAME PATTERN

Figure 22 shows a correct pilot ﬂ ame pattern. Figure 23 shows an incorrect pilot ﬂ ame pat-

tern. The incorrect pilot ﬂ ame is not touching the thermocouple. This will cause the thermocouple to cool. When the thermocouple cools, the heater will shut down.

If pilot ﬂ ame pattern is incorrect, as shown in Figure 23.

• turn heater off (see To Turn Off Gas to Ap-

pliance, Page 19)

• see Troubleshooting, Page 23 NOTE: The pilot ﬂ ame on natural gas units will

have a slight curve, but ﬂ ame should be blue and have no yellow or orange color.

BURNER PRIMARY AIR HOLES

Air is drawn into the burner through the holes in the ﬁ tting at the burner entrance. These holes may become blocked with dust or lint. Periodically inspect these holes for any blockage and clean if needed. Blocked air holes will create soot.

Pilot Burner

Figure 22 - Correct Pilot Flame Pattern (Your pilot may vary from pilot shown)

Pilot Burner

Figure 23 - Incorrect Pilot Flame Pattern

(Your pilot may vary from pilots shown)

Thermocouple

MAIN BURNER

Periodically inspect all burner ﬂ ame holes with the heater running. All slotted burner ﬂ ame holes should be open with yellow ﬂ ame pres- ent. All round burner ﬂ ame holes should be open with a small blue ﬂ ame present. Some burner ﬂ ame holes may become blocked by debris or rust, with no ﬂ ame present. If so, turn off heater and let cool. Remove blockage. Blocked burner ﬂ ame holes will create soot.

CLEANING AND MAINTENANCE

WARNING: Turn off heater

and let cool before cleaning.

CAUTION: You must keep control areas, burners and circulating air passageways of heater clean. Inspect these areas of heater before each use. Have heater inspected yearly by a qualiﬁ ed service person. Heater may need more frequent cleaning due to excessive lint from carpeting, pet hair , bedding material, etc.

WARNING: Failure to keep the primary air opening(s) of the burner(s) clean may result in sooting and property damage.

BURNER ORIFICE HOLDER AND PILOT AIR INLET HOLE

The primary air inlet holes allow the proper amount of air to mix with the gas. This provides a clean burning ﬂ ame. Keep these holes clear of dust, dirt, lint and pet hair. Clean these air inlet holes prior to each heating season. Blocked air holes will create soot. We recommend that you clean the unit every three months during operation and have heater inspected yearly by a qualiﬁ ed service person.

ComfortFlame.US.com

900553-00NC20

CLEANING AND MAINTENANCE

Continued

We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt. To clean these parts we recommend using compressed air no greater than 30 PSI. Your local computer store, hardware store or home center may carry compressed air in a can. If using compressed air in a can, please follow the directions on the can. If you don’t follow directions on the can, you could damage the pilot assembly.

1. Shut off the unit, including the pilot. Allow the unit to cool for at least thirty minutes.

2. Inspect burner, pilot and primary air inlet holes on oriﬁ ce holder for dust and dirt

(see Figures 24 and 25).

Burner Tube

Primary Air Inlet Holes (Shape of Holes May Vary by Model)

Figure 24 - Oriﬁ ce Holder On Outlet

Burner Tube

Pilot Assembly

Pilot Air Inlet Hole

Oriﬁ ce Holder (May Be Brass or Aluminum Depending on Model)

Ports/Slots

3. Blow air through the ports/slots and holes in the burner.

4. Check the oriﬁ ce holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the oriﬁ ce holder .

6. In case any large clumps of dust have now been pushed into the burner repeat steps 3 and 4.

Clean the pilot assembly also. A yellow tip on the pilot ﬂ ame indicates dust and dirt in the pilot assembly. There is a small pilot air inlet hole about two inches from where the pilot ﬂ ame comes out of the pilot assembly (see Figure 25). With the unit off, lightly blow air through the air inlet hole. You may blow through a drinking straw if compressed air is not available.

LOGS

• If you remove logs for cleaning, refer to In-

stalling Logs, Page 17, to properly replace

logs.

• Replace log(s) if broken or chipped (dime-

sized or larger).

MAIN BURNER

Figure 25 - Pilot Inlet Air Hole

900553-00NC 21

ComfortFlame.US.com

SPECIFICATIONS

Whispering24FTP

• Rating: 36,000 Btu/hr

• Gas Type: Propane/LP

• Ignition: Piezo

• Manifold Pressure: 10" w.c.

• Inlet Supply Pressure (inches of water): Maximum - 14" w.c., Minimum - 11" w.c.

Whispering24FTN

• Rating: 36,000 Btu/hr

• Gas Type: Natural

• Ignition: Piezo

• Manifold Pressure: 4.5" w.c.

• Inlet Supply Pressure (inches of water): Maximum - 10.5" w.c., Minimum - 5" w.c.

ComfortFlame.US.com

900553-00NC22

TROUBLESHOOTING

W ARNING: Turn off heater and let cool before servicing. Only a

qualiﬁ ed service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean

ODS/pilot. This can damage ODS/pilot unit.

NOTE: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

When igniter button is pressed, there is no spark at ODS/pilot

When igniter button is pressed, there is spark at ODS/pilot but no ignition

POSSIBLE CAUSE

1. Igniter electrode not connected to igniter cable

2. Igniter cable pinched or wet

3. Piezo igniter nut is loose

4. Broken igniter cable

5. Bad piezo igniter

6. Igniter electrode positioned wrong

7. Igniter electrode broken

1. Gas supply turned off or equipment shutoff valve closed

2. Control knob not in PILOT position

3. Control knob not pressed in while in PILOT position

4. Air in gas lines when installed

5. Depleted gas supply (propane/LP only)

6. ODS/pilot is clogged

7. Gas regulator setting is not correct

REMEDY

1. Reconnect igniter cable

2. Free igniter cable if pinched by any metal or tubing. Keep igniter cable dry

3. Tighten nut holding piezo igniter to base panel of log set. Nut is located behind base panel

4. Replace igniter cable

5. Replace piezo igniter

6. Replace pilot assembly

7. Replace pilot assembly

1. Turn on gas supply or open equipment shutoff valve

2. Turn control knob to PILOT position

3. Press in control knob while in PILOT position

4. Continue holding down control knob. Repeat igniting operation until air is removed

5. Contact local propane/LP gas company

6. Clean ODS/pilot (see

Cleaning and Maintenance,

Page 20) or replace ODS/ pilot assembly

7. Replace gas regulator

900553-00NC 23

ComfortFlame.US.com

OBSERVED PROBLEM

TROUBLESHOOTING

Continued

POSSIBLE CAUSE

REMEDY

ODS/pilot lights but ﬂ ame goes out when control knob is released

1. Control knob not fully pressed in

2. Control knob not pressed in long enough

3. Safety interlock system has been triggered

4. Equipment shutoff valve not fully open

5. Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot ﬂ ame to go out. This problem could be caused by one or both of the following:

A) Low gas pressure B) Dirty or partially clogged

ODS/pilot

6. Thermocouple connection loose at control valve

7. Thermocouple damaged

8. Control valve damaged

1. Press in control knob fully

2. After ODS/pilot lights, keep control knob pressed in 30 seconds

3. Wait one minute for safety interlock system to reset. Repeat ignition operation

4. Fully open equipment shutoff valve

5. A) Contact local natural or propane/LP gas company

B) Clean ODS/pilot (see

Cleaning and Maintenance,

Page 20) or replace ODS/ pilot assembly

6. Hand tighten until snug, then tighten 1/4 turn more

7. Replace pilot assembly

8. Replace control valve

Burner does not light after ODS/pilot is lit

Delayed ignition of one or both burners

Burner backfiring during combustion

1. Inlet gas pressure is too low

2. Burner oriﬁ ce(s) clogged

1. Manifold pressure is too low

2. Burner oriﬁ ce(s) clogged

1. Burner oriﬁ ce is clogged or damaged

2. Damaged burner

3. Gas regulator defective

1. Contact local natural or propane/LP gas company

2. Clean burner(s) (see

Cleaning and Maintenance,

Page 20) or replace burner oriﬁ ce(s)

1. Contact local natural or propane/LP gas company

2. Clean burner(s) (see

Cleaning and Maintenance,

Page 20) or replace burner oriﬁ ce(s)

1. Clean burner (see Cleaning and Maintenance, Page 20) or replace burner oriﬁ ce

2. Replace damaged burner

3. Replace gas regulator

ComfortFlame.US.com

900553-00NC24

TROUBLESHOOTING

Continued

WARNING: If you smell gas

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the ﬁ re department.

IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.

OBSERVED PROBLEM

Heater produces unwanted odors

Heater shuts off in use (ODS operates)

Gas odor even when control knob is in OFF position

Gas odor during combustion

POSSIBLE CAUSE

1. Heater burning vapors from paint, hair spray, glues, cleaners, chemicals, new carpet, etc. (See IMPOR- TANT statement above)

2. Low fuel supply (propane/ LP only)

3. Gas leak. See Warning

statement at top of page

1. Not enough fresh air is available

2. Low line pressure

3. ODS/pilot is partially clogged

1. Gas leak. See Warning

statement at top of page

2. Control valve defective

1. Foreign matter between control valve and burner

2. Gas leak. See Warning

statement at top of page

REMEDY

1. Open window to ventilate room. Stop using odor causing products while heater is running

2. Reﬁ ll supply tank (propane/ LP only)

3. Locate and correct all leaks

(see Checking Gas Connections, Page 15)

1. Open window and/or door for ventilation

2. Contact local natural or propane/LP gas company

3. Clean ODS/pilot (see

Cleaning and Maintenance, Page 20)

1. Locate and correct all leaks

(see Checking Gas Connections, Page 15)

2. Replace control valve

1. Take apart gas tubing and remove foreign matter

2. Locate and correct all leaks

(see Checking Gas Connections, Page 15)

Logs set cycles to pilot, but room temperature drops to a lower than ideal level before log set comes back on

900553-00NC 25

1. Thermostat sensing bulb needs to be repositioned

ComfortFlame.US.com

1. Reposition thermostat sensing bulb

OBSERVED PROBLEM

TROUBLESHOOTING

Continued

POSSIBLE CAUSE

REMEDY

Slight smoke or odor during initial operation

Heater produces a whistling noise when burners are lit

White powder residue forming within burner box or on adjacent walls or furniture

1. Not enough air

2. Gas regulator defective

3. Residues from manufacturing processes and logs curing

1. Air in gas line

2. Air passageways on heater blocked

3. Dirty or partially clogged burner oriﬁ ce(s)

1. When heated, vapors from furniture polish, wax, carpet cleaners, etc. may turn into white powder residue

1. Check burner for dirt and debris. If found, clean burner (see Cleaning and

Maintenance, Page 20)

2. Replace gas control

3. Problem will stop after a few hours of operation

1. Operate burners until air is removed from line. Have gas line checked by local natural or propane/LP gas company

2. Observe minimum installation clearances (see Pages

8 through 12)

3. Clean burners (see Cleaning and Maintenance, Page 20)

or replace burner oriﬁ ce

1. Turn heater off when using furniture polish, wax, carpet cleaners or similar products

Moisture/condensation noticed on windows

Dark residue on logs inside of their fireplace NOTE: After removing all causes of residue deposits, completely clean ﬁ replace and appliance off residue before reusing appliance

Heater produces a clicking/ ticking noise just after burners are lit or shut off

1. Not enough combustion/ ventilation air

1. Improper log placement

2. Drafts or other air currents affecting ﬂ ame pattern

3. Air holes at burner inlet blocked

4. Burner ﬂ ame holes blocked

1. Metal expanding while heating or contracting while cooling

1. Refer to Air for Combustion and Ventilation requirements (Page 6)

1. Properly locate logs (see

Installing Logs, Page 17)

2. Eliminate source of drafts around heater Clean out air holes at burn-

3. er inlet. Periodically repeat as needed

4. Remove blockage or replace burner

1. This is normal with most heaters. If noise is excessive, contact qualiﬁ ed ser- vice person

ComfortFlame.US.com

900553-00NC26

REPLACEMENT PARTS

See Pages 28 and 29 for a complete replace- ment parts list. Use only parts supplied from the manufacturer.

Normally, all parts should be ordered through your IHP distributor or dealer. Parts will be shipped at prevailing prices at time of order.

When ordering repair parts, always give the following information:

1. The model number of the appliance.

2. The serial number of the appliance.

3. The part number.

4. The description of the part.

5. The quantity required.

6. The installation date of the appliance.

If you encounter any problems or have any questions concerning the installation or application of this appliance, please contact your dealer.

IHP 1508 Elm Hill Pike, Suite 108 Nashville, TN 37210 Visit us at ComfortFlame.US.com

SERVICE HINTS

When Gas Pressure Is Too Low

• pilot will not stay lit

• burners will have delayed ignition

• appliance will not produce speciﬁ ed heat

• for propane/LP units, propane/LP gas supply may be low

You may feel your gas pressure is too low. If so, contact your local propane/LP or natural gas supplier.

TECHNICAL SERVICE

You may have further questions about installation, operation, or troubleshooting. Please contact your IHP dealer for any questions or concerns. When contacting your dealer please have your model and serial numbers of your appliance ready . You can also visit our web site at ComfortFlame. US.com.

ACCESSORIES

NOTICE: All accessories may not be available for all appliance models.

Purchase these appliance accessories from your local dealer. If they can not supply these accessories, contact IHP at ComfortFlame. US.com for referral information. You can also write to the address listed on the back Page of this manual.

Only kits supplied by IHP shall be used in the installation of this appliance. Use of non-approved accessory/part kit can result in poor performance and safety hazards.

VOLCANIC STONE

Cat. No. 80L42, Model FDVS For all models. Order when additional volca-

nic stone is desired.

GAS APPLIANCE INSTALLATION KIT

Cat. No. F0249, Model CIKA

FIREPLACE HOOD, BLACK Cat. No. F1764, Model GA6050

For all models. Helps deﬂ ect heat away from

mantel or wall above ﬁ replace. Fits openings 28" to 48" wide.

900553-00NC 27

ComfortFlame.US.com

PARTS

REMOTE-READY BASE ASSEMBLY FOR WHISPERING24FTN AND WHISPERING24FTP

Cat. No. Model

F2569 Whispering24FTN

F2570

16c

Whispering24FTP

16b

16e

16a

16d

ComfortFlame.US.com

900553-00NC28

PARTS

This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on Page 27 of this manual.

WARNING: Contact an IHP dealer to obtain any of these parts. Never use substitute materials

not approved by IHP. Use of non-approved parts can result in poor performance and safety hazards.

KEY

NO. PART NO. DESCRIPTION QTY.

1 J3588 Kit, Gas T-Stat Valve • • 1 2 J3625 Screw, HWH AB 10-16 x 2.5 • • 2 3 J3635 Pilot Tube • • 1 4 J6513 Shield Pilot • 1 5 J8114 Kit, Outlet Tube • • 1

J8115 Tube, Outlet • 1

6 J5530 Pilot ODS NG. • 1

J8116 Pilot ODS LP. • 1 7 J8117 Cable Igniter • • 1 8 J3607 Injector, (.0670) 2.72mm • 1

J3612 Injector, (.1070) 1.70mm • 1 9 J5537 Burner NG Yellow Flame • 1

J5538 Burner LP Yellow Flame • 1

10 J3599 Regulator, Gas • 1

J8118 Regulator, Gas • 1

11 J3562 Connector, Male 3/8 NPT to 3/8 Tube • • 1 12 J8119 Tube T -Stat Inlet • • 1 13 J3593 Clip Thermobulb • • 1 14 J3546 Igniter Piezo (Snap-In) • • 1

15 J3662 Decal, Caution • • 1 16a J6004 Rear Log • • 1 16b J6005 Middle Log • • 1 16c J6006 Front Log • • 1 16d J6007 Top Right Log • • 1 16e J6003 Top Left Log • • 1

PARTS AVAILABLE - NOT SHOWN

J3658 Warning Plate • • 1 J3686 Lighting Instructions Plate • • 1 J3689 Hardware Kit • • 1 80L42 Volcanic Stone • • 1 J3689 Hardware Kit • • 1

Whispering24FTP

Whispering24FTN

900553-00NC 29

ComfortFlame.US.com

NOTES

_____________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________

ComfortFlame.US.com

900553-00NC30

Innovative Hearth Products

Comfort Flame™ Brand Gas Log Set

Limited One Year Warranty

THE WARRANTY

Innovative Hearth Products Limited One Year Warranty ("IHP") warrants your Comfort Flame brand Gas Log Set ("Product") to be free from defects in materials and workmanship at the time of manufacture. The logs and grate carry the Limited One Year Warranty. After installation, if covered components manufactured by IHP are found to be defective in materials or workmanship during the Limited One Year Warranty period and while the Product remains at the site of the original installation, IHP will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase price or wholesale price of the IHP product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing or replacing such components. THERE ARE EXCLUSIONS AND LIMITATIONS to this Limited Three Year Warranty as described herein.

COVERAGE COMMENCEMENT DATE

Warranty coverage begins on the date of purchase. In the case of new home construction, warranty coverage begins on the date of ﬁ rst occupancy of the dwelling or six months after the sale of the Product by an independent IHP dealer, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of product shipment from IHP, regardless of the installation or occupancy date.

EXCLUSIONS AND LIMITATIONS

This Limited Three Year Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.

This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be provided. The following do not carry the Limited Three Year Warranty but are warranted as follows:

Gas components – Repair or replacement for one year from the date of installation. Remote control – Repair or replacement for one year from the date of installation. Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component.

Parts not otherwise listed carry a 90 day warranty from the date of installation.

Whenever practicable, IHP will provide replacement parts, if available, for a period of 10 years from the last date of manufacture of the product.

IHP will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, ﬁ re, ﬂ ood or acts of God; (b) damages caused by abuse, negligence, misuse, or unauthorized alteration or repair of the Product affecting its stability or performance (The Product must be subjected to normal use. The Product is designed to burn either natural or propane gas only. Burning conventional fuels such as wood, coal or any other solid fuel will cause damage to the Product, will produce excessive temperatures and could result in a ﬁ re hazard.); (c) damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product; (d) damages, repairs or inefﬁ ciency resulting from faulty installation or application of the Product.

This Limited One Year Warranty covers only parts and labor as provided herein. In no case shall IHP be responsible for materials, components or construction which are not manufactured or supplied by IHP or for the labor necessary to install, repair or remove such materials, components or construction. Additional utility bills incurred due to any malfunction or defect in equipment are not covered by this warranty. All replacement or repair components will be shipped F.O.B. from the nearest stocking IHP factory.

LIMITATION ON LIABILITY

It is expressly agreed and understood that IHP’s sole obligation and the purchaser’s exclusive remedy under this warranty, under any other warranty, expressed or implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as speciﬁ ed herein.

In no event shall IHP be liable for any incidental or consequential damages caused by defects in the Product, whether such damage occurs or is discovered before or after replacement or repair, and whether such damage is caused by IHP’s negligence. IHP has not made and does not make any representation or warranty of ﬁ tness for a particular use or purpose, and there is no implied condition of ﬁ tness for a particular use or purpose.

IHP makes no expressed warranties except as stated in this Limited One Year Warranty. The duration of any implied warranty is limited to the duration of this expressed warranty.

No one is authorized to change this Limited One Year Warranty or to create for IHP any other obligation or liability in connection with the Product. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of this Limited One Year Warranty are in addition to and not a modiﬁ cation of or subtraction from any statutory warranties and other rights and remedies provided by law.

INVESTIGATION OF CLAIMS AGAINST WARRANTY

IHP reserves the right to investigate any and all claims against this Limited One Year Warranty and to decide, in its sole discretion, upon the method of settlement.

To receive the beneﬁ ts and advantages described in this Limited One Year Warranty, the appliance must be installed and repaired by a licensed contractor approved by IHP.

Contact IHP at the address provided herein to obtain a listing of approved dealers/distributors. IHP shall in no event be responsible for any warranty work done by a

contractor that is not approved without ﬁ rst obtaining IHP's prior written consent.

HOW TO REGISTER A CLAIM AGAINST WARRANTY

In order for any claim under this warranty to be valid, you must contact the IHP dealer/distributor from which you purchased the product. If you cannot locate the dealer/ distributor, then you must notify IHP in writing. IHP must be notiﬁ ed of the claimed defect in writing within 90 days of the date of failure. Notices should be directed to the IHP Warranty Department at 1508 Elm Hill Pike, Suite 108; Nashville, TN 37210 or visit our website at WWW.COMFORTFLAME.US.COM.

P/N 900203-00, Rev. A 10/2015

Innovative Hearth Products 1508 Elm Hill Pike, Suite 108 • Nashville, TN 37210

ComfortFlame.US.com

Record the following important information about your appliance:

Appliance model number

Appliance serial number

Date appliance was Installed

Type of gas appliance uses

Dealer name

IHP reserves the right to make changes at any time, without notice, in design, materials, speciﬁ cations, prices and also to discontinue colors, styles and products. Consult your local distributor for ﬁ replace code information.

P900553-00

1508 Elm Hill Pike, Suite 108 • Nashville, TN 37210

Comfort Flame Whispering24FTN, Whispering24FTP Installation And Operation Instructions Manual

Specifications and Main Features

Frequently Asked Questions

User Manual