comfortel 1600 User Manual

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Advanced Information

ISDN System Telephone

COMfortel쏐 1600

About this Manual ...................................................................................19

Basic Knowledge ....................................................................................20

Device Overview .......................................................................................21

Functions of Keys and LEDs ................................................................21

Display..................................................................................................24

Symbols................................................................................................25

Introduction to the Operation.....................................................................34

In the Idle State.....................................................................................34

Main Menu............................................................................................35

Function Keys.......................................................................................37

Menu Options in Telephone Number and Text Entry Menus ................39

Menu Options During Incoming Calls ...................................................40

Menu Options during Outgoing Calls....................................................42

Menu Options during Calls ...................................................................43

Menu Options during Query Calls ........................................................44

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Configuration Software COMfortel Set......................................................46

Installing COMfortel Set........................................................................46

Starting COMfortel Set..........................................................................47

Exiting COMfortel Set ...........................................................................47

Configuring the Language of the Configuration Software.....................47

Configuring Interface Used...................................................................48

Opening Configuration..........................................................................49

Creating a New Configuration ..............................................................51

Saving Configuration ............................................................................52

Close the Configuration ........................................................................54

Using Print Functions ...........................................................................55

Operating Instructions for COMfortel Set .............................................56

Help ......................................................................................................59

Telephoning .............................................................................................66

Incoming Calls...........................................................................................67

Options During an Incoming Call..........................................................67

Accepting Incoming Calls .....................................................................68

Rejecting Incoming Calls ......................................................................69

Hold incoming calls...............................................................................70

Forwarding Incoming Calls ...................................................................70

Call Waiting Calls ......................................................................................72

Options During a Call Waiting Call .......................................................72

Rejecting Call Waiting Calls..................................................................73

Accepting Call Waiting..........................................................................73

Forwarding Call Waiting........................................................................74

Switching off Call Waiting Tone ............................................................75

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Outgoing Calls...........................................................................................77

Options for Outgoing Calls ...................................................................77

Picking up Receiver and Dialling Telephone Number...........................78

Dialling Telephone Number with Dial Preparation ................................79

Initiating External Calls with Calling Line Identity Restriction ...............79

Dialling Telephone Number on Direct Exchange Line Access..............80

Options for Unsuccessful Calls.............................................................81

Initiating Callback on Busy ...................................................................82

Initiating Callback on No Response......................................................84

Initiating Priority Call for Do-not-disturb................................................86

Calls ..........................................................................................................87

Options during a Call ............................................................................87

Retrieving Information about a Call ......................................................88

Sending DTMF Signals.........................................................................88

Muting a Call.........................................................................................89

Ending a Call ........................................................................................89

Query Calls ...............................................................................................90

Initiating a Query Call ...........................................................................90

Ending a Query Call .............................................................................91

Options during a Query Call .................................................................92

Splitting.................................................................................................93

Ending One of the Two Calls ................................................................93

Connecting Both Communication Partners ..........................................94

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Transferring ...............................................................................................96

Options for Transferring a Call..............................................................96

Transfer with Announcement................................................................97

Transfer without Announcement...........................................................98

Placing Communication Partner in Waiting Loop .................................99

Calling a Third Subscriber and Transferring to an Active

Communication Partner......................................................................100

Conference Calls.....................................................................................102

Initiating Conference Calls..................................................................102

Options during a Conference Call ......................................................102

Initiating Toggling Between Conversations during a Conference Call 104

Ending a Call with a Conference Call Partner ....................................104

Connecting both Conference Call Partners........................................105

Ending Conference Call Completely...................................................105

Hands-free Calling ..................................................................................106

Initiating Call in Hands-free Calling Mode ..........................................106

Ending up Call in Hands-free Calling Mode........................................107

Switching on Hands-free Calling During a Call...................................107

Switching off Hands-free Calling and Returning to Normal Calling ....107

Loudspeaker Listening............................................................................109

Switching on Loudspeaker Listening during a Call.............................109

Switching off Loudspeaker Listening and Returning to Normal

Calling.................................................................................................109

Ending a Call in Loudspeaker Listening Mode ................................... 110

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Headset Calls.......................................................................................... 111

Initiating Headset Calls....................................................................... 111

Ending a Call in Headset Operation ...................................................112

Initiating Listen in Function on Receiver ............................................. 112

Ending Listen in Function on Receiver ...............................................113

Telephone Book and Lists....................................................................114

Telephone Book ......................................................................................115

Opening the Telephone Book .............................................................115

Dialling from Telephone Book.............................................................118

Configuring a Contact......................................................................... 119

Editing a Contact ................................................................................122

Deleting a Contact ..............................................................................125

Entering Comments for a Contact ......................................................127

Configuring a Call Macro ....................................................................128

Accepting Telephone Numbers from Dial Preparation........................130

Accepting Telephone Numbers into Other Menus ..............................131

Displayed Telephone Number Range for Telephone Book.................132

Importing the Telephone Book............................................................132

Importing Outlook Contacts ................................................................134

Exporting the Telephone Book............................................................136

Redial List ...............................................................................................138

Opening the Redial List......................................................................138

Dialling from Redial List......................................................................140

Deleting Entries in Redial List.............................................................140

Calls to be Recorded for Redial List...................................................141

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Call List ...................................................................................................142

Opening the Call List ..........................................................................142

Dialling from Call List..........................................................................144

Deleting Entries in Call List.................................................................144

Function Key for Call List....................................................................145

Calls to be Recorded for Call List.......................................................146

Caller List ................................................................................................147

Opening the Caller List.......................................................................147

Dialling from Caller List.......................................................................149

Deleting Entries in Caller List .............................................................150

Function Key for Caller Lists...............................................................151

Calls to be Recorded for Caller List....................................................152

LED of the Message Key....................................................................152

Functions ...............................................................................................154

Exchange Line Transfer ..........................................................................156

Exchange Line Transfer Sequence ....................................................156

Function Key for Exchange Line Transfer ..........................................157

Call Waiting .............................................................................................159

Call Waiting On/Off .............................................................................159

Function Key for Call Waiting .............................................................159

Call Waiting Signalling via Tone..........................................................160

Do-not-disturb .........................................................................................161

Do-not-disturb Function On/Off ..........................................................161

Function Key for Do-not-disturb..........................................................161

Type of Do-not-disturb........................................................................162

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Automatic Call Acceptance .....................................................................165

Automatic Call Acceptance On/Off.....................................................165

Function Key for Automatic Call Acceptance .....................................166

Attention Tone for Automatic Call Acceptance ...................................167

Call Acceptance Time for Automatic Call Acceptance........................167

Boss/Secretary Function .........................................................................169

Procedure when Calling the Boss Telephone.....................................169

Switching Boss/Secretary Function on Boss Telephone On/Off.........170

Secretary Key on Boss Telephone .....................................................171

Boss Key on Secretary Telephone .....................................................173

Switching Boss/Secretary Function for All Secretary Keys Off...........175

Function Key for Switching Boss/Secretary Function Off ...................176

Follow-me................................................................................................177

Switching Follow-me On/Off ...............................................................177

Function Key for Follow-me ................................................................178

Call Deblocker (Incoming) – VIP Numbers .............................................180

Call Deblocker (Incoming) On/Off.......................................................180

Function Key for Call Deblocker (Incoming) .......................................181

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Targeted Exchange Line Access.............................................................182

Targeted Exchange Line Access Variants ..........................................182

Initiating Targeted Exchange Line Access (A – Function Key

Exchange Line).................................................................................183

Initiating Targeted Exchange Line Access (B – Function Key

Exchange Line).................................................................................185

Initiating Targeted Exchange Line Access (C – Function Key

Exchange Line MSN)........................................................................186

Function Key for Targeted Exchange Line Access (A – Function

Key Exchange Line)..........................................................................187

Function Key for Targeted Exchange Line Access (B – Function

Key Exchange Line)..........................................................................189

Function Key for Targeted Exchange Line Access (C – Function

Key Exchange Line MSN).................................................................190

Targeted VoIP Access Point....................................................................192

Initiating a Targeted VoIP Access Point..............................................192

Function Key for Targeted VoIP Access Point ....................................193

Group Functions......................................................................................196

Detailed Information about Group Functions......................................196

Logging the Telephone In/Out ............................................................198

Logging Telephone Out of All Groups.................................................199

Function Key for Group Function........................................................199

Function Key for Logging Out of All Groups.......................................202

Display of the Group Status................................................................203

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Hotel Function.........................................................................................206

Function Areas of the Hotel Function .................................................206

Configuring the Hotel Function...........................................................208

Check/Change Room Status on Hotel Reception Telephone .............210

Performing Check-in on Hotel Reception Telephone..........................211

Configuring Wake-up Time for Room on Hotel Reception Telephone 211

Querying Call Charges for Room on Hotel Reception Telephone ......212

Printing Interim Invoice for Room from Hotel Reception Telephone...213 Blocking External Telephoning for Room on Hotel Reception

Telephone ...........................................................................................215

Performing Check-out on Hotel Reception Telephone .......................216

Configuring Wake-up Time on Hotel Room Telephone ......................219

Querying Call Charges on Hotel Room Telephone.............................219

Function Key for Hotel Room on Hotel Reception Telephone ............220

Function Key for Hotel Room on Hotel Room Telephone...................222

InterCom Announcement/Hands-free .....................................................224

InterCom Announcement Procedure..................................................224

Performing InterCom Announcement.................................................225

Function Key for InterCom Announce-ment .......................................226

InterCom Hands-free Procedure ........................................................228

Performing InterCom Hands-free .......................................................229

Function Key for InterCom Hands-free...............................................230

InterCom Permission On/Off ..............................................................232

Function Key for InterCom Permission...............................................232

Configuration Switchover ........................................................................234

Configuration Switchover Manually ....................................................234

Function Key for Configuration Switchover ........................................234

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Loudspeaker Announcement ..................................................................237

Performing Loudspeaker Announcement...........................................237

Function Key for Loudspeaker Announcement ..................................238

Macro ......................................................................................................241

Macro Execution Procedure ...............................................................241

Function Key for Macro ......................................................................242

Display Presentation during Macro Execution....................................245

Memo ......................................................................................................247

Creating a Memo................................................................................247

Retrieving a Memo .............................................................................247

Function Key for Retrieving a Memo ..................................................248

Pickup .....................................................................................................250

Perfoming Pickup ...............................................................................250

Performing Pickup during Call............................................................251

Function Key for Pickup......................................................................252

Power Dialling .........................................................................................253

Power Dialling Procedure...................................................................253

Performing Power Dialling ..................................................................254

Cancelling Power Dialling...................................................................254

Attention Tone for Power Dialling .......................................................255

Function Key to Initiate/Cancel Power Dialling...................................255

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Project Assignment .................................................................................257

Detailed Information about Project Assignment .................................257

Initiating a Project Assignment ...........................................................258

Performing Project Assignment during a Call.....................................259

Function Key for Project Assignment .................................................259

Configuring a List for Project Assignment ..........................................262

Exporting a Project List.......................................................................263

Importing a Project List.......................................................................264

Room Monitoring.....................................................................................266

Initiating Room Monitoring..................................................................266

Ending Room Monitoring ....................................................................267

Function Key for Room Monitoring.....................................................267

Relays .....................................................................................................269

Relays On/Off.....................................................................................269

Function Key for Switching Relays On/Off .........................................269

Calling Line Identity Restriction (CLIR) ...................................................272

Function Key for Calling Line Identity Restriction (CLIR) ...................272

Call Forwarding.......................................................................................274

Call Forwarding Variations..................................................................274

Kinds of Call Forwarding ....................................................................276

Switching Call Forwarding for Subscribers On/Off .............................277

Function Key for Call Forwarding for Subscribers..............................279

Switching Call Forwarding for External Numbers On/Off ...................282

Function Key for Call Forwarding for External Numbers ....................284

Call Restrictor (Incoming) – Robinson Numbers .....................................289

Call Restrictor (Incoming) On/Off .......................................................289

Function Key for Call Restrictor (Incoming)........................................289

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Power Save Mode...................................................................................291

Automatic Activation of Power Save Mode.........................................291

Power Save Mode Activation Depending on Configuration................292

Function Key for Manually Activating Power Save Mode...................292

Power Save Mode Link to Phone Lock...............................................293

Phone Lock .............................................................................................294

Phone Lock On...................................................................................294

Phone Lock Off...................................................................................294

Function Key for Phone Lock .............................................................295

Scheduled Call........................................................................................296

Opening Scheduled Call List ..............................................................296

Configuring Scheduled Call as Schedule Reminder...........................297

Configuring Scheduled Call as Call Reminder ...................................298

Accepting Scheduled Call as Schedule Reminder .............................299

Accepting Scheduled Call as Call Reminder......................................300

Editing Existing Scheduled Calls in Scheduled Call List ....................301

Deleting Existing Scheduled Calls from Scheduled Call List..............301

Function Key for Scheduled Calls ......................................................302

Text before Answering.............................................................................303

Variants for Text before Answering .....................................................303

Text before Answering for Group On/Off ............................................304

Function Key for Text before Answering for Group.............................305

Text before Answering for external number On/Off ............................306

Function Key for Text before Answering for external number.............307

Door Functions........................................................................................309

Performing Door Functions.................................................................309

Function Key for Door Functions........................................................312

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Waiting Field Function.............................................................................316

Configuring a Waiting Field.................................................................316

Sequence for Call Acceptance in Waiting Field..................................319

Waiting Field Reception On/Off ..........................................................321

Function Key and External Waiting Field............................................322

Function Key for Internal Waiting Field...............................................325

Function Key for Switching Waiting Field Reception On/Off...............327

Attention Tone for Waiting Field..........................................................328

Speed Dialling .........................................................................................329

Application Options for Speed Dialling Keys ......................................329

Function Key for Speed Dialling .........................................................330

Automatic Speed Dialling Pick-up.......................................................333

Display of the Registration Status.......................................................334

Voice Mail and Fax Boxes of the PBX .................................................335

Voice Mail and Fax Boxes.......................................................................336

Opening the Message List of a Voice Mail/Fax Box ...........................337

Listening to Recordings ......................................................................340

Sending a Telefax as E-mail...............................................................341

Dialling from the Message List of the Voice Mailbox ..........................342

Deleting Messages.............................................................................343

Function Key to Open a Voice Mail/Fax Box ......................................343

Attention Tone for Voice Mailbox ........................................................346

Readiness of Voice Mail/Fax Boxes........................................................347

Readiness of Voice Mail/Fax Boxes On/Off........................................347

Function Key for Readiness ...............................................................347

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Configuration-Dependent Control ...........................................................350

Configuration-Dependent Control On/Off ...........................................350

Function Key for Configuration-Dependent Control............................350

Voice Memos in Voice Mailboxes ............................................................353

Function Key for Recording Voice Memos in Voice Mailboxes...........353

Distribution of Messages.........................................................................355

Function Key for Distributing Messages.............................................355

Announcements for Voice Mailboxes ......................................................358

Create a New Announcement for a Voice Mailbox .............................358

Edit an Existing Announcement for a Voice Mailbox ..........................360

Delete an Existing Announcement for a Voice Mailbox ......................361

Call Information for New Voicemail Messages ...................................362

Separator Tone for New Voicemail Messages....................................363

Remote Access to a Voice Mailbox.........................................................364

Executing Remote Access to a Voice Mailbox ...................................364

Remote Access to a Voice Mailbox On/Off.........................................366

Function Key for Remote Access to a Voice Mailbox .........................367

Message Forwarding from a Voice Mailbox ............................................369

Message Forwarding from a Voice Mailbox On/Off............................369

Function Key for Message Forwarding from a Voice Mailbox ............369

Substitute Function for Voice Mailboxes .................................................372

Substitute Function for Voice Mailboxes On/Off.................................372

Function Key for the Substitute Function for Voice Mailboxes ...........373

Archives for Voice Mail and Fax Boxes...................................................376

Moving a Message into the Archive of a Voice Mail/Fax Box.............376

Opening the Archive of a Voice Mail/Fax Box ....................................377

Deleting Messages from the Archive of a Voice Mail/Fax Box ...........377

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Settings ..................................................................................................379

Identification............................................................................................380

MSN....................................................................................................380

Protection from Unauthorised Access.....................................................381

Configuring User PIN..........................................................................382

Configuring a Function Lock ...............................................................382

Configuring Settings Lock...................................................................385

Display and Backlight..............................................................................388

Language of the Telephone................................................................388

Display Backlight ................................................................................388

Brightness...........................................................................................389

Adjusting Contrast ..............................................................................390

Switching the Inverse Display View On/Off ........................................390

Time Format .......................................................................................391

Date Format........................................................................................391

Showing of Names Only .....................................................................392

Calibrating the Display........................................................................393

Call Signalling .........................................................................................394

Ring Signal .........................................................................................394

Function Key for Ring Signal..............................................................395

Flashing Display Backlight for Call Signalling.....................................396

Function Key for Call Signalling by Flashing Display Backlight..........396

Ringtones ................................................................................................398

Determining Different Types of Calls ..................................................398

Configuring Ringtones........................................................................401

Ringer Volume Automatically..............................................................403

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Call Charges ...........................................................................................404

Currency .............................................................................................404

Cost per Call Unit ...............................................................................404

Receiver and Headset.............................................................................405

Receiver Volume ................................................................................405

Headset Operation On/Off..................................................................405

Function Key for Headset Operation ..................................................406

Headset Ringing.................................................................................407

Headset Volume .................................................................................407

Menu and Function Keys ........................................................................409

Restricted Menu Selection..................................................................409

Accessibility of Second Key Level......................................................409

Function Key for Shift .........................................................................410

Exchanging or Moving Function Keys ................................................411

Service and Maintenance .....................................................................412

Firmware Update.....................................................................................413

Firmware Update Variants ..................................................................413

Initiating Manual Firmware Update.....................................................414

Initiating Instant Firmware Update via Update Server........................416

Distributing Firmware..........................................................................417

Saving Firmware as File on PC..........................................................418

Selecting a PBX ......................................................................................420

Initiating PBX Synchronisation................................................................421

Deleting Data ..........................................................................................422

Restoring Factory Setting ...................................................................422

Deleting Charges................................................................................423

Deleting Personal Data.......................................................................423

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Diagnostic Functions...............................................................................425

Performing Line Check (BERT) ..........................................................425

Determining the services on the PBX.................................................426

Index.......................................................................................................428

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About this Manual

Auerswald GmbH & Co. KG, 38162 Cremlingen, 2017

Trademarks

Microsoft and Windows are trademarks of the Microsoft Corporation registered in the United States and/or other countries

All other trademarks mentioned are the property of the corresponding manufacturer.

This product contains software which is based in part on the work of the Independent JPEG Group.

Manuals

You find the Instructions and the Quick Guide on the Internet. After a firmware update you usually require up-to-date Manuals. You find these on the Internet

COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017 19

Basic Knowledge

This section provides a general overview how to operate the telephone. Here, you will find a description of the symbols and text shown on the unit display as well as the keys on the device In addition, you get an overview of the contents of the individual menus.

Topics

– Device Overview (page 21) – Introduction to the Operation (page 34) – Configuration Software COMfortel Set (page 46)

20 COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017

Basic Knowledge

Device Overview

The device has a display with touch function and a variety of keys (some with LED). Therefore, the device may be operated using display and key control.

Functions of Keys and LEDs

The following figure shows the keys and LEDs of the basic unit.

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Basic Knowledge

Device Overview

A Microphone key with LED

Switches the microphone off (mute) and on again.

BKeypad

Enables number dialling as well as entering digits and letters.

C Telephone book key

Opens the telephone book.

D Function keys with LED

They are programmable.

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The LED indicates the status depending on the key definition.

E Message key with LED

Opens the caller list, the answering machine list and the list of voice memos. The LED signals existing (new) entries.

F Redial key

Opens the redial list. Scrolls through the redial list. When the receiver is off the hook, dials the previously dialled phone number.

GQuery key

Initiates a query call.

H Back key

Switches back in the previous menu or the previous level.

I Directional pad

Enables key-based navigation on the display. The arrow keys are used to select the desired elements. The OK key is then used to activate the desired element.

Basic Knowledge

Device Overview

J Menu key

Opens the main menu.

K Home key

Closes the opened menu. Incorrectly exited settings are not saved.

L Hook key

Initiates/Ends headset calls or calls in hands-free calling mode.

M Minus key

Decreases the volume of the ringer, the receiver or loudspeaker depending on the operating mode.

NPlus key

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Basic Knowledge

Device Overview

Increases the volume of the ringer, the receiver or loudspeaker depending on the operating mode.

O Loudspeaker key with LED

Switches loudspeaker listening on during a call. Holding the key (2 seconds) switches hands-free calling on.

Display

Caution: Inappropriate cleaning and operation can damage

or destroy the display.

• Keep the display clean. To do this, use a soft, dry cloth.

• To operate the telephone, use your fingers or fingernails.

Under no circumstance use ball-point pens, pencils, or other pointed objects on the display.

• Never apply force or excessive pressure when touching the display.

Important: Electrostatic discharge or moisture may cause the display to malfunction.

• Avoid contact with other electrical equipment.

• Clean the display only with a soft, dry cloth.

Note: The display reacts most effectively to fingertip control.

The following is a list of actions available on the display:

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Basic Knowledge

Device Overview

Select, open, switch on/off

Tap the corresponding position on the display briefly with your fingertip (e. g.

symbol, list entry).

Fast scrolling in lists

Tap the symbol or and keep it pressed.

Symbols

The symbols and the functions they execute are listed at the end according to the states and menus in which they can occur.

Symbols in the Idle State

Symbol Function

Switches from the idle state to menu/function level 2. Switches unsuccessful power dialling off early. Enables calling line identity restriction (CLIR) for the next call(s). Active setting: Number is presented. Disables calling line identity restriction (CLIR) for the next call(s). Active setting: Number is suppressed. Retrieves a memo (phone number note). Switches an enabled telephone lock (PIN entry is required).

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Basic Knowledge

Device Overview

Symbols in Dial Preparation Menu

Symbol Function

Moves the cursor to the left. Moves the cursor to the right. Deletes the last character before the cursor. Holding the key (2 seconds) deletes the entire entry. Accepts the entry and dials. Creates a telephone book entry with the phone number shown. Creates a scheduled call with the phone number shown.

Menu Symbols for Callers and Calls

Symbol Function

Selects the communication partner for splitting or other functions.

The communication partner is currently inactive/waiting. Display only: The communication partner is currently active. Selects the communication partner for additional functions

during a conference call. The communication partner is currently inactive. Display only: The communication partner is currently active. Selects the function shown in the lower line of the display.

Scrolls to the next function in the lower line of the display. Scrolls to the previous function in the lower line of the display. Opens information about the current call.

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Symbol Function

Display only: Loudspeaker listening is enabled. Display only: Hands-free calling is enabled. Display only: The microphone is switched off (mute).

Menu Navigation Symbols

Symbol Function

Switches back in the previous menu or the previous level. Scrolls down to the next entry or to the next function. Holding the key allows quicker scrolling. Scrolls up to the previous entry or the previous function. Holding the key allows quicker scrolling. Selects an entry or a function for further editing.

Basic Knowledge

Device Overview

Opens a short overview in the telephone book and in the phone number lists.

Symbols for Selection

Symbol Function

Selects and accepts the function indicated in clear text behind the symbol. The function is currently not enabled.

Selects and accepts the function indicated in plain text behind the symbol. The function is currently enabled.

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Basic Knowledge

Device Overview

Symbol Function

Selects the currently empty check box. Clears the currently selected check box. Accepts the changes.

Symbols in Telephone Number and Text Entry Menus

Symbol Function

Moves the cursor to the left. Moves the cursor to the right. Deletes the last character before the cursor. Holding the key (2 seconds) deletes the entire entry. Accepts the entry. Switches the setting for upper and lower case spelling during

letter entry. Active setting: If the next letter is upper case, then the letters are

automatically displayed in lower case. Switches the setting for upper and lower case spelling during

letter entry. Active setting: All letters are upper case. Switches the setting for upper and lower case spelling during

letter entry. Active setting: All letters are lower case.

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Symbols in Define Keys Menu

Symbol Function

Initiates entry/change of the phone number. Initiates entry/change of the name. Switches between various options. Initiates entry/change of the phone number to be forwarded. Accepts the changes.

Confirmation symbols

Symbol Function

Confirms the displayed question with "Yes". Or: Confirms the display of a change and switches into the idle

state.

Basic Knowledge

Device Overview

Confirms the displayed question with "No".

Symbols in Telephone Book Menu

Symbol Function

Opens an expanded display of the contact shown. Initiates the creation of a new contact. Opens a current contact for editing/deleting. Initiates entry/change of the name. Initiates entry/change of the business number. Initiates entry/change of the private number.

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Basic Knowledge

Device Overview

Symbol Function

Initiates entry/change of the mobile number. Initiates entry/change of the comment. Initiates entry/change of the call macro. Accepts the fax number for subsequent dialling into the dial

preparation. Accepts the user defined number for subsequent dialling into the

dial preparation. Accepts the phone number for subsequent dialling into the dial

preparation. Adds a special character (only when entering a call macro). Deletes the contact. Initiates selection of a ringtone for the contact. Initiates switching between different options.

Menu Symbols in Telephone Number Lists

Symbol Function

Short pressure: Deletes individual entries from the caller, call and redial lists.

Long pressure: All entries are deleted after confirmation. Accepts the phone number for subsequent dialling into the dial

preparation. Indicates additional information.

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Symbols in Scheduled Call Menu

Symbol Function

Opens a current entry for editing/deleting. Initiates the creation of a new entry.

Symbols in Restriction Menu

Symbol Function

Initiates a change to the restriction for the next function. There is currently no restriction. Initiates a change to the restriction for the next function. The function is currently restricted for guests. Initiates a change to the restriction for the next function.

Basic Knowledge

Device Overview

The function is currently restricted for guests and users. Initiates a change to the restriction for the next function.

The function is currently restricted for guests, users and subadministrators.

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Basic Knowledge

Device Overview

Symbols for Voice Mail/Fax Box

Symbol Function

Switches the voice mailbox on. Switches the voice mailbox off. Switches the voice mailbox off. Display: There are new messages in the message list of the

voice mailbox. Scrolls to next (older) recording. During playback: Skips the recording currently being played

back. Scrolls to the previous (more recent) recording. During playback: Repeats the previous recording or the one

currently being played back. Starts the playback of the recording. Interrupts the playback of the recording. If you press this key for

a longer period of time, the system will go back to the start of the recording.

Deletes the recording. If you press this key for a longer period of time, all messages from the message list will be deleted.

The recording is a new message or voice memo. The recording is an old message or voice memo or one that has

already been played back. Accepts the phone number for subsequent dialling into the dial

preparation. Initiates entry/change of the phone number of the substitute. Message is saved in the archiv. Opens a current announcement for editing.

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Symbol Function

Display in the list of announcements: The announcement is switched on for the call acceptance of the voice mailbox.

Switches the announcement for the call acceptance of the voice mailbox off.

Display in the list of announcements:The announcement is switched off for the call acceptance of the voice mailbox.

Switches the announcement for the call acceptance of the voice mailbox on.

Sends a telefax as e-mail.

Basic Knowledge

Device Overview

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Basic Knowledge

Introduction to the Operation

The telephone has a 5-line display; each line has 16 characters (when entering phone numbers, the font size is changed to display more characters).

On both sides, there is room for up to four symbols which show the available functions.

The appearance of the display depends on the state of the telephone.

Only those functions are offered that are usable in the respective state. If not all of the information can be displayed due to lack of space, only the most important functions are displayed.

In the Idle State

The following information is shown on the display while the telephone is in the idle state:

ADate

BTime

In addition, various pieces of status information are displayed:

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– Current settings that affect telephoning, for example call allowance

account empty

– Current settings that limit reachability, for example, do-not-disturb,

call forwarding immediately, follow-me, ringer off

– No connection to the PBX – Missed caller and scheduled calls – Power dialling enabled

Tap on to switch to the menu/function level 2.

Tap on the symbol/text to perform various functions.

Main Menu

Press the Menu key to open the main menu with various menus.

Tap on and to scroll through the selection list.

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Basic Knowledge

Introduction to the Operation

Tap on the list entry (text or symbol) to go to the next menu.

• In the functions menu, you can activate/deactivate or execute functions in the PBX and the telephone (for example, do-not-disturb or the telephone lock).

• The information menu is only used to display information (for example, versions, accumulated charges and the status of certain important functions/settings). No changes can be made here.

• In the define keys menu, you can assign functions on the PBX and the telephone to programmable function keys (for example, do-not-disturb or speed dialling).

• In the settings menu, you can configure the telephone.

• In the voice mailbox menu, you can configure and operate a voice

mailbox in the PBX.

• In the diagnosis menu, you can perfom diagnosic functions.

In the submenus, you can scroll through the selection lists using and just as you can in the main menu. Tap on the list entry (text or symbol) to again go to the next menu.

To go back to the preceding menu level, tap on . To go back into the idle state, press the home key. In addition, the telephone automatically switches back into the idle state if no keys are pressed within a period of 30 seconds.

Important:

Some functions are not offered until the function is available on the PBX and has been configured, and if necessary, an authority level has been granted for the use of this function.

The functions and settings available in the menus functions, define keys, settings and voice mailbox can be restricted by the administrator to prevent unauthorised use. The release and display of these

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disabled functions in to the selection list requires entering the corresponding PIN after selecting additional. The release remains intact during the settings that now follow. The release is revoked if no keys are pressed within a time period of 60 seconds. You can actively disable the release by selecting log out in the menu settings > blocking >

additional.

Function Keys

You can use COMfortel Set and the telephone to assign functions to freely programmable function keys.

Using COMfortel Set to Assign Function Keys

1. Open the page Function keys > Assign function keys.

The position of the selected function keys is marked in red at the top of the display.

Note: Key level can be selected by clicking.

2. Right-click the function key you want to assign and select the corresponding function.

The current assignment of the key will be displayed.

3. Make the settings if necessary and available.

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Basic Knowledge

Introduction to the Operation

Notes:

The options switch off, switch on and switch over are available. The options switch off, switch on and switch over determine, if applicable, if the function, depending on the status, can be switched (switch over) with the key, or if it is only possible to switch on or off.

When printing the lettering label, the key name will be adopted for the lettering field.

If there are additional settings, they will be listed in the description of the function key.

Using the Telephone to Assign Function Keys

1. Press the Menu key and open the define keys menu.

2. Press the function key that you want to define.

3. Select the key level that you want to define.

4. Select the required function.

The key settings are shown, if available.

5. Make the settings if necessary. Tap on the symbols or the corresponding text to switch over between the different options or to open a menu for entering a phone number or a text.

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Notes:

If there are additional settings, they will be listed in the description of the function key.

6. Tap on save.

Menu Options in Telephone Number and Text Entry Menus

To enter a phone number or text, the telephone opens one of the following menus.

Using the keypad, you can enter the digits, characters and letters you need. In the text entry menu, press the digit keys want a more times until the desired character appears. The assignment is listed in the table at the end.

Tap on , and to switch between uppercase and lowercase letters. The symbol indicates the current settings.

If you want to make changes to your entry, move the cursor to the left and right by tapping on and . Tap on to delete the last character before the cursor.

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Basic Knowledge

Introduction to the Operation

Tap on to accept the entry.

Key Assignment for uppercase

letters

Assignment for lowercase letters

11-/@+ 1-/@+

2 ABC2ÄÆÅÇ abc2джебавз

3 DEF3É def3éèêë

4 GHI4 ghi4ìíîï

5JKL5 jkl5

6 MNO6ÖØ mno6цшсутф

7PQRS7ß pqrs7ß

8 TUV8Ü tuv8ьъщыя

9 WXYZ9 wxyz9

0 Space0.,:’“?¿!¡_ Space0.,:’“?¿!¡_

* *()[]<=>«»^‘~{} *()[]<=>«»^‘~{}

# #%&§£$€ #%&§£$€

Menu Options During Incoming Calls

The following information is displayed during an incoming call:

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A Caller, call waiting or call type (for special calls, for example, alarm calls,

wake-up calls)

Note:

If the phone number is entered in the telephone book of your system telephone or in the central telephone book (short-code numbers) on the PBX, as soon as the telephone detects the phone number, it will show the associated name in the display instead of the phone number. The prerequisite for displaying the phone number is that the exchange line subscriber has not suppressed the display of his phone number or that he has approved transmission of the phone number.

If the phone number is not available, "anonymous" is displayed.

If the name of the caller is not in the telephone book, a search for the name can be performed using the online name search function on a server in the Internet (see Advanced Information for the PBX). If the phone number is transmitted for an incoming call, the PBX automatically looks for the corresponding entry. When an entry is found, it is shown on the display of the system telephone.

B Internal call destination (subscriber or group)/external call destination

C Possible functions for incoming calls

Your system telephone shows possible functions during an incoming call in the lower line of the display. Tap on and to scroll through the various options. Tap on to initiate the function currently displayed.

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Basic Knowledge

Introduction to the Operation

Menu Options during Outgoing Calls

The following information is displayed during an outgoing call:

A call destination

Note:

If the phone number dialled has been assigned a name in the telephone book of the system telephone, this will be displayed as soon as the telephone detects the phone number. The phone number is simply overwritten by the name.

If less than nine digits have been entered, they are displayed in a larger font to facilitate legibility (during dialling/during the call). If the phone number dialled has been assigned a name in the telephone book of the system telephone, and this name comprises fewer than nine characters, this name is also displayed in a larger font.

B Subscriber or group (if "logged in as outgoing" in a group)

C Note (for example, busy, do-not-disturb, no exchange line authori-

sation)

D Possible Functions for Outgoing Calls

Your system telephone shows possible functions during an outgoing call in the lower line of the display. Tap on and to scroll through the various options. Tap on OK to initiate the function currently displayed.

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Menu Options during Calls

The following information is displayed during a call:

A Costs (for outgoing external calls)

B Communication partner

C Duration in minutes:seconds (as of 59:59, in hours:minutes)

D Possible Functions during a Call

Your system telephone shows possible functions during a call in the lower line on the display. Tap on and to scroll through the various options. Tap on to initiate the function currently displayed.

Tap on to access additional information about the call.

– Phone number of the communication partner – MSN dialled – Exchange line used (for targeted exchange line access) – Provider number and name – Project number and name

Tap on and to scroll through this information. Tap on OK to go back to the previous view.

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Introduction to the Operation

Menu Options during Query Calls

The following information is displayed during a query call:

A Communication partner 2

B Communication partner 1

C Possible Functions during Query Call

Tap on to select the active communication partner. During splitting, the other communication partner who had been active up until now is put on hold in the backgrounds listening to hold music. During a conference call, the status of the call does not change at first. Tapping on during a conference call only activates the communication partner in relation to carrying out the next function.

Your system telephone shows possible functions during a query call in the lower line on the display. Tap on and to scroll through the various options. Tap on OK to initiate the function currently displayed.

Tap on to access additional information about the call.

– Phone number of the communication partner – MSN dialled – Exchange line used (for targeted exchange line access) – Provider number and name – Duration in minutes:seconds (as of 59:59, in hours:minutes) – Costs (for outgoing external calls) – Project number and name

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Tap on and to scroll through this information. Tap on OK to go back to the previous view.

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Basic Knowledge

Configuration Software COMfortel Set

The configuration software COMfortel Set lets you easily set up the system telephone on your computer.

Installing COMfortel Set

Requirements:

• Installation file (comftelset.exe) saved on a data storage medium (PC)

Note: You can find the required installation file on the Internet

(Auerswald: www.auerswald.de/service, FONtevo:

support.fontevo.com).

1. Start installation file (comftelset.exe) on the PC.

The software installation is started.

2. Follow the instructions displayed on the screen.

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Basic Knowledge

Starting COMfortel Set

In order to start COMfortel Set, double-click the program shortcut on your computer desktop.

Alternatively, proceed as described below.

1. Click Start > All programs > Auerswald > COMfortel > COMfortel Set.

You are asked whether you want to open a configuration file or a telephone configuration.

2. If you want to instead create a new configuration, click Cancel.

Exiting COMfortel Set

1. Open the menu File > Quit.

If you have opened a configuration, you are asked whether you want to save the configuration beforehand.

2. If you have already saved the configuration, click No.

Configuring the Language of the Configuration Software

1. Open the menu Options > Language....

2. Select the desired language from the list field and click on OK.

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Configuration Software COMfortel Set

3. Quit COMfortel Set and restart it.

Configuring Interface Used

Requirements:

• Existing PC connection to a PC interface on the PBX or a connected system telephone

1. Open the menu Options > Interface....

2. In the Interface list field, select one of the following options:

IP network: Enable the existing connection via the Ethernet interface on the PBX for carrying out the transmission.

USB: Enable the existing connection via the USB interface on the PBX or a connected system telephone for carrying out the transmission. (No other action is required.)

Note: For an indirect PC connection to the system telephone to be configured, the selection IP network is significantly faster than via other selections.

3. In the IP address entry field, enter the IP address of the PBX (only applies to the option IP network). Possible entries:

IP address with areas from 0 to 255 (example: 192.168.0.240)

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4. in the IP port (default: 7002) entry field, enter the configuration port for system telephones on the PBX (only applies to the option IP network). Possible entries:

1 to 65535

5. Click OK.

Opening Configuration

You can open the configuration of the telephone or a configuration file saved on the hard disk.

Note: Since the administrator may block parts of the system telephone, you may not be able to make all settings on a telephone if you are logged in as a user or a sub-administrator (see chapter Settings > Protection from Unauthorised Access.

Opening the Telephone Configuration

Requirements:

• An existing PC connection configured correctly in COMfortel Set to a PC interface on the PBX or another connected system telephone

• MSN configured for the system telephone

• Knowledge of the required PIN

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Configuration Software COMfortel Set

1. Click Open or open the menu File > Open.

2. Click Telephone.

The Connection routes dialogue with the devices connected via the interface configured above opens.

3. Select the telephone whose configuration you want to open and click OK.

The PIN entry dialogue opens.

Note: For operation on the PBXs COMpact 3000 analogue/ISDN/VoIP, COMpact 5010 VoIP, COMpact 5020 VoIP, COMpact 4000, COMpact 5000/R, COMpact 5200/R, COMpact 5500R and COMmander 6000/R/ RX access to the telephone is only possible via the 6-digit PIN assigned in the PBX. You need to first select which PIN you want to enter based on the authority level: the Admin PIN, one of the subadmin PINs or the user PIN that belongs to the telephone.

4. Enter the associated PIN and click OK.

The configuration is loaded from the telephone. This may take a while.

Opening a Configuration File

Requirements:

• Configuration file (*.cf2) saved on the hard disk

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Basic Knowledge

In order to open one of the files previously saved with this program, open the menu File > Related files and select the file.

Alternatively, proceed as described below.

1. Click Open or open the menu File > Open.

2. Click File.

A dialogue for selecting the file with the configuration data opens.

3. Switch to the directory where the file is located and select the file.

4. Click Open (this text is dependent on the operating system used).

Creating a New Configuration

If you want to, for example, to create a configuration for a telephone before the required connection to the PBX or to the PC has been established, you can open an empty configuration as described in the following.

1. Open the menu File > New.

2. In the upper list field, select the telephone typeCOMfortel 1600.

3. In the lower list field, select the PBX type and click on OK.

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Configuration Software COMfortel Set

Saving Configuration

The configuration can be saved on one or more telephone(s) or as a file on the PC.

Saving Configuration on one or more Telephones

Requirements:

• An existing PC connection configured correctly in COMfortel Set to a PC interface on the PBX or another connected system telephone

• MSN configured for the system telephone(s)

• For simultaneous saving on several telephones: COMfortel Set as of

version 3.12.0

1. Click Save or open the menu File > Save.

2. Click Telephone.

The Connection routes dialogue with the devices connected via the interface configured above opens.

Note: To select several end devices, hold the Ctrl or Shift key during selection. Double-clicking the folder symbol displays additional devices.

3. Select the telephone on which you want to save the configuration and click OK.

The PIN entry dialogue opens.

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Note: For operation on the PBXs COMpact 3000 analogue/ISDN/VoIP,

COMpact 5010 VoIP, COMpact 5020 VoIP, COMpact 4000, COMpact 5000/R, COMpact 5200/R, COMpact 5500R and COMmander 6000/R/ RX access to the telephone is only possible via the 6-digit PIN assigned in the PBX. You need to first select which PIN you want to enter based on the authority level: the Admin PIN, one of the subadmin PINs or the user PIN that belongs to the telephone.

4. Enter the associated PIN and click OK.

5. Please select the sections of the configuration to be transmitted (settings/functions, function keys, telephone book and/or answering machine).

The configuration has sucessfully been transmitted to all selected devices.

Saving Configuration File on PC

Important:

Note the following legal notes before creating the data backup.

The data backup contains the following legally protected components:

- Configuration of the telephone

- Names of internal subscribers

- Address book of the telephone

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Configuration Software COMfortel Set

- Connection data sets containing destination, source and time information of a telecommunication connection

Before the data backup is created, all telephone users must be informed that these data will be forwarded and must also be informed about who will use the received data. It is absolutely necessary to store the data safely and in accordance with the legal requirements.

If you want to make the data backup available to your specialised dealer or to the manufacturer for error analysis, you must make sure that the legal requirements are fulfilled.

1. Click Save or open the menu File > Save.

Hinweis: To export the configuration for another telephone, open

COMfortel Set and select the menu Service > Export....

2. Click File.

3. Accept the legal notes and confirm with OK.

A file location dialogue opens.

4. Select the directory in which you want to save the file.

5. Enter a name for the *.cf2 file and click Save (this text is dependent on the operating system used).

Close the Configuration

1. Open the menu File > Close.

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You will be asked whether you want to save the configuration beforehand.

2. If you have already saved the configuration, click No.

Using Print Functions

1. Click Print or open the menu File > Printing.

2. Select or clear the Assign function keys check box.

3. Select or clear the Telephone book check box.

4. Select or clear the Project list check box and click on OK.

Basic Knowledge

If you have selected the Assign function keys check box, a print preview dialogue for viewing the lettering labels opens.

Note: If you have cleared the Assign function keys check box, proceed to the penultimate step.

5. If you want to configure the colour settings for the lettering labels, click Colour selection.

a) Click Change next to one of the following options:

Colour of the text for level 1: Enables changes to the colour of the text at level 1.

Colour of the text for level 2: Enables changes to the colour of the text at level 2.

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Configuration Software COMfortel Set

Background colour: Enables changes to the background colour.

b) Change the colour as you like, and click OK.

c) Select or clear the Use these colours for all labels check box and

click on OK.

6. In the list field under the Colour selection button, select one of the following options:

centre justified text: Enables centre justified text.

left-aligned: Enables left-aligned text.

Note: In the factory settings, the text is centre justified.

7. Click OK.

The print dialogue for the operating system opens.

8. Click OK (this text is dependent on the operating system used).

Operating Instructions for COMfortel Set

The operating instructions for COMfortel Set contain the following topics:

• Navigation

• Entry and Selection Fields

• Creating and Deleting Table Entries

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Navigating in COMfortel Set

After opening a configuration, the current areas are displayed in a directory tree. To show the organisation of the topics clearly, most topics have been consolidated under a main topic.

Click the desired main topic or the plus sign next to the main topic to open the underlying list of topics. Then click the topic you want.

The topic you have chosen opens on the page to the right.

You can select sub-topics directly on some pages by clicking tabs.

Entry and Selection Fields

Note: The menu bar is not required for processing the page. All entries

and changes are made using the mouse or keyboard directly in the pages.

An empty field normally indicates that a name or number is to be entered. Click within the field in question and use the keyboard to enter a number or desired text.

In order to change an existing entry, double-click the entry to be overwritten. The field then becomes blue and can either be overwritten directly or the existing text can be deleted using the delete/backspace key.

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For functions that offer more than just being switched on and off but only have a few options to choose from, the field already contains a default setting. To change this, click the opened list field to make a selection.

• If this is a single field with an arrow pointing downward, open the list field by clicking the field.

• If there are multiple fields in a table column (without an arrow pointing downward), open the list field by double-clicking the field.

For some functions, a small circular button (radio button) is located next to the setting options listed. The selected setting is indicated by a black dot inside the circle. The setting is changed by clicking an empty circle. Selecting this setting option simultaneously deactivates any other previous selection.

A square check box indicates a switching function. An empty check box means "off" and "no"; a check mark on the other hand, means "on" and "yes". The switchover is done by simply clicking the box.

Creating and Deleting List Entries

To create new list entries, fill the empty entry fields in the lower table row. Additional rows are then added to the list.

To delete an entry, an entire line can be deleted. To do this, double-click in an field in the line to be deleted. The field is then selected as indicated by the colour change. Right-clicking opens a menu. Click Delete. You can delete multiple fields by dragging your mouse with the left mouse button pressed to select multiple fields.

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Help

Via the help you can access the entire Advanced Information for the system telephone.

Opening the Help Topic-Relevantly

Below the directory tree, there is a window containing left to several help topics. The offered help topics refer to the currently open configuration page.

• Click the link to go to the desired help topic.

The corresponding help page opens. You can navigate back and forward within the selected topic by clicking the and symbols.

• Press the key F1.

The help opens and displays the description of the configuration software.

Note: You can always access the entire Advanced Information for the system telephone via the navigation.

Navigating via the Table of Contents

Click the Table of Contents (this text is dependent on the operating system used) tab to go to the table of contents (the tab is highlighted in yellow)

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The table of contents will be displayed on the left-hand side of the help window as a directory tree.

By clicking one of the topics in the table of contents, you can open the belonging help page on the right-hand side of the help window.

The symbol indicates that further topics are available under a specific topic. Click this symbol to expand the subordinate topics. You can close the subordinate topics again by clicking the symbol.

Note:

The table of contents area and the selected page are separated by a vertical line or a scroll bar. To enlarge the area (this automatically makes the other areas smaller), click and hold the cursor above the separator line and slide the line to the location you want. This setting only applies to the help window currently open.

The currently opened topic is highlighted in the table of contents (for example, with a grey background). Scrolling through the table of contents may cause this highlighting to disappear. By clicking the symbol in the help window, you can display the currently open help page in the table of contents again.

Navigating via Expanding Texts

Some help texts contain expanding texts that flip down. Expanding text is indicated by a blue font and is underlined. In addition, the symbol is shown behind the expanding text.

You can expand the text by clicking the symbol or the line. You can close the text again by clicking the symbol or the line.

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Navigating via the Index

Click the Index (this text is dependent on the operating system used) tab to go to the index (the tab is highlighted in yellow)

The index will be displayed on the left-hand side of the help window.

By clicking a letter of the alphabet, you can go directly to the keywords under this letter.

By clicking the desired keyword, you can open the belonging help page on the right-hand side of the help window.

Note:

The index area and the selected page are separated by a vertical line or a scroll bar. To enlarge the area (this automatically makes the other areas smaller), click and hold the cursor above the separator line and slide the line to the location you want. This setting only applies to the help window currently open.

By clicking the symbol in the help window, you can display the currently open help page in the table of contents.

Navigating by Browsing

By clicking the symbol, you can go to the next page of the instruction.

By clicking the symbol, you can go to the previous page of the instruction.

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Navigating via the Back Button

Clicking the symbol takes you back to the previously opened help page.

Note: You may have to scroll back to the beginning of the currently displayed help page in order to access the symbol.

Navigating via Links

Some help texts contain left to subordinate topics or to more detailed information. A link is indicated by a blue font and is underlined.

By clicking a link, you can go to the belonging help page.

Navigating via Breadcrumbs

The path you took to get to the currently open page is displayed above the help text. The path consists of the titles of the topics superordinate to the current topic. The superordinate topics are shown in a blue font and the current topic is shown in a grey font.

By clicking a superordinate topic, you can go to the belonging help page.

Searching in the Help

You can search the entire help for one or several terms.

1. Click the Search tab (this text is dependent on the operating system used).

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Configuration Software COMfortel Set

Basic Knowledge

The tab is activated (it is highlighted in yellow). The left area of the help window contains a input field for the keywords and a button for starting the search.

2. Enter the desired term in the entry fields.

Note:

The character * can be used as a placeholder (wildcard) in a search. A search using teleph* results, e.g., in hits for telephone, telephoning and telephone book.

If you enter several terms, the Help texts which contain all these keywords will be displayed irrespective of the sequence and context.

3. Click Search (this text is dependent on the operating system used).

Help is searched; this may take some time. Afterwards, the topics that contain the search term are listed. The sequence within this list is determined by the number of hits and the importance of the search term found. The higher the value displayed under in %, the more important the help text is to the search.

4. Click the desired Title within the list.

The corresponding help page will be opened on the right-hand side of the help window.

Note:

Some browsers also highlight the identified search terms within the help text.

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Basic Knowledge

Configuration Software COMfortel Set

The search area and the selected page are separated by a vertical line or a scroll bar. To enlarge the area (this automatically makes the other areas smaller), click and hold the cursor above the separator line and slide the line to the location you want. This setting only applies to the help window currently open.

By clicking the symbol in the help window, you can display the currently open help page in the table of contents.

Printing from within the Help

You can print the currently displayed help page using the print function of the help.

Note:

If the displayed help page includes expanding texts, expand all texts you want to print.

If you want to print only part of the displayed help page, mark the corresponding text by clicking and drawing with the left mouse key. Afterwards, select Selection as print area in the print dialogue box.

1. In the help window, click the symbol.

The print dialogue box opens.

2. Select the desired printer.

3. Click Print.

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Symbols in the Help Window

Clicking the symbol takes you back to the previously opened help page.

Clicking the symbol takes you to the next page of the instruction.

Clicking the symbol takes you back to the previous page of the instruction.

Clicking the symbol displays the opened help page in the table of contents.

Display: The expanding text is currently closed. You can open the text by clicking the symbol or the line. Display: The expanding text is currently shown. You can hide the text by clicking the symbol or the line.

Clicking the symbol opens the print dialogue box. Display: Subordinate topics are closed.

Configuration Software COMfortel Set

Basic Knowledge

Clicking the symbol opens the subordinate topics. Display: Subordinate topics are shown. Clicking the symbol closes the subordinate topics. Display: The topic does not have any subordinate topics. Clicking the symbol opens the corresponding help page.

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Telephoning

This section describes the various types of telephoning that your telephone provides.

Topics

– Incoming Calls (page 67) – Call Waiting Calls (page 72) – Outgoing Calls (page 77) – Calls (page 87) – Query Calls (page 90) – Transferring (page 96) – Conference Calls (page 102) – Hands-free Calling (page 106) – Loudspeaker Listening (page 109) – Headset Calls (page 111)

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Incoming Calls

The following call types apply to incoming calls:

• Alarm calls

• External calls

• Internal calls

• Group calling (a call directed to a group)

• InterCom calls

• External callback calls

• Internal callback calls

• Scheduled calls

• Door calls

• Call deblocker calls (calls enabled despite do-not-disturb)

• Wake-up calls

• Other calls

Telephoning

Incoming Calls

Options During an Incoming Call

During an incoming call, the following actions are possible:

Accept an Incoming Call

If you receive a call and would like to talk with the caller, you can accept the incoming call as you would normally by picking up the receiver.

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Telephoning

Incoming Calls

Reject an Incoming Call

If you receive a call but you do not want to talk to the caller, you can reject the incoming call. The caller receives a busy signal – in as far as no other telephones are called (for example, in a group call).

Forward an Incoming Call

If you receive a call but you do not want to talk to the caller yourself, you can the forward the incoming call to any internal or external destination number.

Put an Incoming Call on Hold

If you receive a call but would like to postpone accepting the call for a while, you can put the incoming call on hold. The caller hears the hold music.

Switch off the Ringer

If you receive a call but you want to postpone accepting the call for a while, you can switch off the ringer. The call will continue to try to get through and you can accept it at any time.

Accepting Incoming Calls

When you receive a call, proceed as described in the following.

• Pick up the receiver or press the hook key.

You are connected with the caller.

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Telephoning

Incoming Calls

Note:

If you are not present once in a while or cannot accept the call for any other reason, the phone number of the caller is saved in the caller list (in as far as the phone number is available and the call type is to be entered in the caller list).

Calls made from the telephone or from the PBX (wake-up calls, alarm calls, door calls, scheduled calls) are displayed in plain text and, if necessary, can be confirmed with OK (alarm calls are confirmed after first picking up the receiver).

Rejecting Incoming Calls

When you receive a call, proceed as described in the following.

1. Select reject and confirm with OK.

The caller receives a busy signal – in as far as no other telephones are called (for example, in a group call).

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Telephoning

Incoming Calls

Hold incoming calls

When you receive a call, proceed as described in the following.

1. Select hold incoming and confirm with OK.

You will hear the internal dial tone. The caller on hold hears the hold music.

2. Select back and confirm with OK.

You are connected with the caller.

Forwarding Incoming Calls

Important: Only available for operation on the PBXs COMpact 3000

analogue/ISDN/VoIP, COMpact 5010 VoIP, COMpact 5020 VoIP, COMpact 4000, COMpact 5000/R, COMpact 5200/R, COMpact 5500R and COMmander 6000/R/RX.

When you receive a call, proceed as described in the following.

• Enter the destination number (or press a speed dialling key) and confirm with OK.

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Telephoning

Incoming Calls

Note: If you want to select the phone number in the telephone book, first you have to select call deflection and confirm with OK

The subscriber is called.

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Telephoning

Call Waiting Calls

During a call, you are made aware of another call (external or internal subscriber, alarm or someone at the door) by a call waiting signal (tone).

Options During a Call Waiting Call

During a call waiting call, the following actions are possible:

Reject a Call Waiting Call

If you receive another call while you are already on a call and you do not want to speak with the second caller, or you do not want to interrupt the first call, you can reject the call waiting call. The caller receives a busy signal – in as far as no other telephones are being called (for example, in a group call).

Accept the Call Waiting Call

If you receive another call while you are already on a call and you want to speak to the second caller, or you want to end the current call, you can accept the call waiting call. After accepting, you are connected with the other caller. Your previous communication partner hears the hold music.

Forward Call Waiting

If you receive another call while you are already on a call and personally do not want to talk with the second caller, or you do not want to interrupt the current call, you can forward the call waiting call to any internal or external destination number.

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Telephoning

Call Waiting Calls

Switch off the Call Waiting Tone

If you receive another call while you are already on a call but you want to postpone accepting the second call for a while, you can switch off the call waiting tone. The second call will continue to try to get through and you can accept it at any time.

Rejecting Call Waiting Calls

Requirements:

• Call waiting enabled

When call waiting signals an incoming call, proceed as described in the following.

1. Select reject and confirm with OK.

The caller receives a busy signal – in as far as no other telephones are being called (for example, in a group call).

Accepting Call Waiting

Requirements:

• Call waiting enabled

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Telephoning

Call Waiting Calls

When call waiting signals an incoming call, proceed as described in the following.

1. Select accept and confirm with OK.

You are connected with the caller. Your previous communication partner hears the hold music.

Note: If you first hang up the receiver to end the current call, your telephone then rings and you can accept the incoming call as you would normally.

Forwarding Call Waiting

Important: Only available for operation on the PBXs COMpact 3000

analogue/ISDN/VoIP, COMpact 5010 VoIP, COMpact 5020 VoIP, COMpact 4000, COMpact 5000/R, COMpact 5200/R, COMpact 5500R and COMmander 6000/R/RX.

Requirements:

• Call waiting enabled

When call waiting signals an incoming call, proceed as described in the following.

1. Select call deflection and confirm with OK.

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Telephoning

Call Waiting Calls

2. Enter the destination number or press the telephone book key to select the phone number you want in the telephone book.

3. Confirm with OK.

The subscriber is called.

Note: If the destination number is saved on the programmable function key (speed dialling key), you can forward the call by simply pressing this key and then confirming with OK. The previous function selection via the display is no longer applicable.

Switching off Call Waiting Tone

Requirements:

• Call waiting enabled

When call waiting signals an incoming call, proceed as described in the following.

1. Select call wait.off and confirm with OK.

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Telephoning

Call Waiting Calls

The second call will continue to try to get through and you can accept it at any time.

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Telephoning

Outgoing Calls

Outgoing calls are calls that you have initiated yourself.

Options for Outgoing Calls

An outgoing call can be initiated in two ways:

Dialling the Telephone Number

If you have already picked up the receiver before dialling, the phone number that you have entered is dialled immediately.

Dialling the Telephone Number with Dial Preparation

Dial preparation – first dialling and then picking up the receiver – makes it possible to check the phone number entered and, if necessary, to correct it before the connection is established.

Dialling the Telephone Number on Direct Exchange Line Access

If your system telephone has been configured as a direct exchange access point using the configuration manager on the PBX, you will hear an external dial a tone directly after picking up the receiver.

Initiating External Calls with Number Presentation Suppression

If you prefer that the person you are calling does not see your phone number, you can use calling line identity restriction.

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Telephoning

Outgoing Calls

Additional Options

– Initiating Targeted Exchange Line Access (A – Function Key

Exchange Line) (page 183)

– Initiating a Targeted VoIP Access Point (page 192) – Dialling from Telephone Book (page 118) – Dialling from Redial List (page 140) – Dialling from Call List (page 144) – Dialling from Caller List (page 149)

Picking up Receiver and Dialling Telephone Number

1. Pick up the receiver or press the hook key.

2. Dial a phone number.

Note: As soon as you have dialled the first digit, you can cancel dialling with OK and starting again.

Once you have finished dialling the phone number, the subscriber is called.

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Telephoning

Outgoing Calls

Dialling Telephone Number with Dial Preparation

1. Dial a phone number.

Note: You can make corrections, if necessary, while entering the phone number.

2. Pick up the receiver or press the hook key.

Note: If you want to exit the menu without dialling the phone number entered, press the home key.

Initiating External Calls with Calling Line Identity Restriction

Requirements:

• CLIR2 feature (case-to-case calling line identity restriction) activated at the network provider

• Number presentation activated in the PBX

1. Tap on . Alternatively, press a function key configured for switching on the calling line identity restriction.

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Telephoning

Outgoing Calls

The display will show darkened eyeglasses as an indication that calling line identity restriction has been enabled.

2. Dial a phone number.

3. Pick up the receiver or press the hook key.

The subscriber is called. Calling line identity restriction remains enabled until it is switched out.

Dialling Telephone Number on Direct Exchange Line Access

Requirements:

• Telephone is configured as a direct exchange access point via the PBX

In order to dial an external number on a direct exchange line access point, pick up the receiver and enter the external number without the exchange line access number.

In order to carry out other call types (for example, internal or short-code), proceed as described in the following.

1. Pick up the receiver or press the hook key.

You will hear the external dial tone.

2. Select internal.

You will hear the internal dial tone.

3. Dial an internal number.

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Telephoning

Outgoing Calls

Once you have finished dialling the phone number, the subscriber is called.

Note: If you want to use dial preparation or, for example, make an entry in the telephone book or configure a speed dialling key, you must press the star key twice beforehand for internal and short-code calls.

Options for Unsuccessful Calls

The following options are available for unsuccessful call:

Initiating Callback on Busy

If you cannot get through to a busy subscriber despite repeated attempts, you can initiate a callback on busy. The PBX supports the service attribute "Automatic callback on busy (CCBS)". This service attribute is required for an external call.

If you have initiated a callback, as soon as the other subscriber has hung up the receiver to end the call, the PBX (for an internal call) or public exchange (for an external call) calls you. If you then pick up the receiver, the other subscriber is called. If the other subscriber picks up the receiver, the connection for the call is established. This deletes the callback procedure in the PBX/public exchange.

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Telephoning

Outgoing Calls

Initiating Callback on No Response

If the person being called does not pick up the receiver, you can configure callback on no response in order to reach this person without having to call him repeatedly. The function can be used for both internal and external calls. The service attribute "Callback on no response (CCNR)" is supported by the PBX. This service attribute is required for external calls.

If you have initiated a callback, as soon as the other subscriber has hung up the receiver to end the call, the PBX or public exchange calls you. If you then pick up the receiver, the other subscriber is called. If the other subscriber picks up the receiver, the connection for the call is established. This deletes the callback procedure in the PBX/public exchange.

Initiating Priority Call for Do-not-disturb

If, for example, a person must absolutely be reached in an emergency despite the do-not-disturb function, the do-not-disturb function can be circumvented by a priority call from an internal telephone.

Additional Options

– Performing Power Dialling (page 254) – Configuring Scheduled Call as Call Reminder (page 298)

Initiating Callback on Busy

Requirements:

• For external calls: The given technical requirements for a callback on busy (for instance, not all network providers provide callback on a Pointto-Point connection)

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Telephoning

Outgoing Calls

If the connection you are calling is busy, proceed as described in the following.

1. Select recall.

2. Tap on .

If callback is configured, you receive the message recall activated.

3. Hang up the receiver.

Note: When operated on the PBXs COMpact 3000 analogue/ISDN/ VoIP, COMpact 5010 VoIP, COMpact 5020 VoIP, COMpact 4000, COMpact 5000/R, COMpact 5200/R, COMpact 5500R and COMmander 6000/R/RX: If you want to delete the callback, tap on in the redial list.

As soon as the connection is no longer busy, you are called by the public exchange/PBX for a period of 20 seconds.

4. Pick up the receiver to the carry out the callback.

Note:

If you do not pick up the receiver within the 20 seconds during which the public exchange/PBX calls you, the callback instruction is deleted.

If you want to cancel the callback, select reject.

If you pick up the receiver, the subscriber is called.

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Telephoning

Outgoing Calls

Note:

You also have the option of letting the public exchange call you as soon as one of the B-channels on the previously called ISDN connection is available. If the person for which you have set up callback is telephoning on the other B-channel, callback will remain unsuccessful.

A callback is tried up to 45 minutes by the public exchange/PBX. If the called person did not finish his call until then, the callback will be deleted automatically.

Initiating Callback on No Response

Requirements:

• For external calls: The given technical requirements for a callback on no response (for instance, not all network providers provide callback on a Point-to-Point connection)

• For external calls: the service attribute CCNR (Callback on no response) enabled with the network provider

If no one answers on the connection you are calling, proceed as described in the following.

1. Select recall.

2. Tap on .

If callback is configured, you receive the message recall activated.

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Telephoning

Outgoing Calls

3. Hang up the receiver.

As soon as the connection is used, the public exchange/PBX calls you for period of 30 seconds (or only 15 seconds for external callback).

4. Pick up the receiver to the carry out the callback.

Note:

If you do not pick up the receiver within the 30 seconds (or 15 seconds) during which the public exchange/PBX calls you, the callback instruction is deleted.

If you want to cancel the callback, select reject.

A callback on an external subscriber is tried up to 45 minutes by the public exchange. If the called person did not finish his call until then, the callback will be deleted automatically.

If you pick up the receiver, the subscriber is called.

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Telephoning

Outgoing Calls

Initiating Priority Call for Do-not-disturb

Requirements:

• Type of do-not-disturb configured to All (PBX) on the telephone of the person being called

If the internal telephone you are trying to call is busy because it is set to donot-disturb, proceed as described in the following.

• When operated on the PBXs COMpact 3000 analogue/ISDN/VoIP, COMpact 5010 VoIP, COMpact 5020 VoIP, COMpact 4000, COMpact 5000/R, COMpact 5200/R, COMpact 5500R and COMmander 6000/R/ RX: Wait ten seconds.

• When operated on the PBXs COMpact 2206 USB and COMpact 4410 USB: Select priority call and tap on .

The subscriber is now called.

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Telephoning

Calls

The system telephone allows you to make internal and external calls on the PBX. Internal calls are toll-free.

Options during a Call

During a call, the following actions are possible:

Retrieving Information about a Call

During a call, you see information about the call and your communication partner on the display as well as general time information (date, time, calendar week, weekday).

Sending DTMF Signals

During an existing connection, you can use the keypad to send DTMF signals (tones used in DTMF dialling) to operate an answering machine remotely, for example. The digits dialled are shown on the display.

Mute

If you want to discuss something with another person in the room without your communication partner on the telephone being able to hear, you can temporarily mute the call.

Additional Options

– Initiating a Query Call (page 90)

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Telephoning

Calls

– Transferring (page 96) – Creating a Memo (page 247) – Performing Pickup during Call (page 251) – Performing Project Assignment during a Call (page 259) – Configuring Scheduled Call as Call Reminder (page 298)

Retrieving Information about a Call

During a call, proceed as described in the following.

1. Tap on .

All the available information about a call is displayed.

2. Tap on OK to end the display.

Sending DTMF Signals

During a call, proceed as described in the following.

• Enter the digits and characters. Possible entries:

Digits and the characters * and #

The digits and characters dialled are shown on the display and you hear the corresponding tones.

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Telephoning

Calls

Muting a Call

During a call, proceed as described in the following.

1. Press the microphone key.

The microphone on the receiver, device or headset is switched off. The

symbol is shown in the display and the LED of the microphone key

lights up in red.

2. If you want to switch the microphone on again, press the microphone

key again.

Ending a Call

After your communication partner ends the call, your telephone goes into the idle state. If you wait to hang up the receiver for a few seconds, you will hear the busy signal on the receiver and then also on the loudspeaker of the base system, in case the receiver was accidentally hung up incorrectly.

During a call, proceed as described in the following.

• Hang up the receiver.

Note: If you want to end a current call and then immediately make a new

call, press the hook key instead and start dialling the next number within 30 seconds.

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Telephoning

Query Calls

During a query call, you are talking with one subscriber while your previous communication partner is on hold on the PBX in the background listening to hold music.

A query call is initiated either by calling a query call subscriber, using pickup during a call, or by accepting a call signalled by call waiting.

Initiating a Query Call

During a call, proceed as described in the following.

1. Select query/transfer and confirm with OK.

You will hear the internal dial tone. Your current communication partner is kept on hold on the PBX and is listening to hold music.

2. Enter a phone number.

Important: If you must prefix e.g. an exchange line access number when entering/selecting a phone number, depends on the exchange line request (automatic, direct exchange line telephone, internal telephone) that was configured in the PBX (see Advanced Information of the PBX). Exception: With the PBXs COMpact 2206 USB and COMpact 4410 USB in any case external numbers are entered with a leading exchange line access number.

The subscriber is called.

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Telephoning

Note:

If the phone number of the query call subscriber is located in the telephone book of the telephone, you can initiate a query call by dialling directly out of the telephone book (also without previously selecting query/transfer).

If the phone number of the query call subscriber is saved on one of the programmable function keys (speed dialling key), you can initiate the query call by simply pressing this key (without previously selecting

query/transfer).

Ending a Query Call

Query Calls

If you make a query call and the number is busy but there is no response, proceed as described in the following.

Important: Do not hang up the receiver as this will disconnect any calls waiting or will initiate an unannounced transfer of the call to another internal telephone.

1. Select back and confirm with OK.

Note: If you want to try this with another phone number, select dial again. You can then dial a new phone number, without having to explain

to the person waiting on the other line that you are trying again.

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Telephoning

Query Calls

You are now reconnected with the person waiting on the other line.

Options during a Query Call

The following actions are possible during a query call:

Splitting

You can use at the splitting function to switch between your two communication partners.

Ending One of the Two Calls

When you end a query call and would like to continue talking with one of the communication partners, you can specifically end the call with the other communication partner separately. Of course, one of your communication partners can simply hang up so that you can continue talking with the other communication partner alone.

Connecting Both Communication Partners

If you want to let your communication partners speak with each other, you can connect them together.

Additional Options

– Retrieving Information about a Call (page 88) – Sending DTMF Signals (page 88) – Muting a Call (page 89) – Creating a Memo (page 247)

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Telephoning

Query Calls

– Performing Project Assignment during a Call (page 259) – Configuring Scheduled Call as Call Reminder (page 298)

Splitting

Requirements:

• Initiated query call

During a query call, proceed as described in the following.

• If necessary, tap on in front of the name or phone number of the communication partner to whom you want to change.

The active communication partner is indicated by , and the waiting communication partner by .

You continue to conduct a query call. The other communication partner is now active.

Ending One of the Two Calls

Requirements:

• Initiated query call

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Telephoning

Query Calls

If one of your two communication partners hangs up the receiver, you remain connected with the other one.

Or, during a query call, proceed as described in the following.

1. If necessary, tap on in front of the name or phone number of the communication partner with whom you want to end the call.

The active communication partner is indicated by , and the waiting communication partner by .

2. Select curr.call canc. and confirm with OK.

You then conduct an individual call with the communication partner who had previously been on hold.

Connecting Both Communication Partners

Requirements:

• Initiated query call

• To connect two external communication partners, the following is required: Authorisation in the PBX for Transfer of external calls to external

To connect both communication partners, hang up the receiver during a query call.

Alternatively, proceed as described below.

1. Select conn. both calls.

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2. Confirm with OK.

Both communication partners are connected with each other.

Telephoning

Query Calls

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Telephoning

Transferring

A communication partner can be transferred or connected to an internal or external subscriber.

Options for Transferring a Call

During an existing call, the following options are available for transferring a call:

Transfer with Announcement

In order to transfer a call, first initiate a query call, announce the call and then connect both communication partners.

Transfer without Announcement

If you want to transfer an external communication partner to another internal subscriber, you do not have to wait until the subscriber being called via the query call accepts the call; you can hang up the receiver while this call is being made. The internal subscriber will continue to be called.

Placing the Communication Partner in the Waiting Loop

If the internal subscriber to which you want to transfer an communication partner is busy, you can place the communication partner in the waiting loop of this subscriber.

Note: If, for example, you have accepted a call signalled by call waiting and have therefore established a query call, you can place this call in the

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Transferring

waiting loop in the same manner. The communication partner to be transferred must be the active communication partner.

Calling a Third Internal Subscriber and Transferring to an Active Communication Partner

Assuming that you have gained an additional communication partner from a call, for example, from accepting a call signalled by call waiting, and this second communication partner would like to now be transferred to somebody else. You can now initiate a third call that connects the second and third communication partners with each other and then continue telephoning with your first communication partner.

Transfer with Announcement

Requirements:

• Initiated query call

• To connect two external communication partners, the following is required: Authorisation in the PBX for Transfer of external calls to external

During a query call, proceed as described in the following.

1. Select conn. both calls and confirm with OK.

Both communication partners are connected with each other.

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Telephoning

Transferring

Transfer without Announcement

Requirements:

• Internal transfer destination

During a call, proceed as described in the following.

1. Select query/transfer and confirm with OK.

You will hear the internal dial tone. Your current communication partner is kept on hold on the PBX and is listening to hold music.

2. Dial an internal number.

The subscriber is called.

3. Hang up the receiver.

The internal subscriber will continue to be called. If the subscriber accepts the call, the connection is established.

If the subscriber being called does not accept the call, the call is transferred back to your telephone 60 seconds later (your telephone rings).

Note: In order to carry out an open query call, dial the internal basis phone number + park position and hang up, instead of dialling the internal number (see Advanced Information of the PBX). To make this operation more convenient, you can save the internal basis phone number + park position on one or more programmable function keys (speed dialling key). The LEDs for the speed dialling keys then indicate whether a park position is available or busy.

98 COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017

Telephoning

Transferring

Placing Communication Partner in Waiting Loop

Requirements:

• Internal transfer destination

Note: With some PBXs the function is limited to external callers (see

Advanced Information of the PBX).

If the internal telephone to which you are trying to transfer a call is busy, proceed as described in the following.

1. Select waiting loop and confirm with OK.

2. Hang up the receiver.

The communication partner continues to listen to hold music. As soon as the internal subscriber hangs up the receiver, this commu-

nication partner is called. Once he accepts the call, he is connected with the subscriber in the waiting loop.

Note:

If the internal subscriber does not answer the call within 60 seconds, or the line remains busy during the three minute waiting time, the call will be transferred back to you.

If you pick up the receiver, you will be reconnected with the communication partner. You can then place him in the waiting loop again. If you do not pick up the call within 60 seconds, the connection is disconnected completely (for example, if your line was busy even for a short time).

COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017 99

Telephoning

Transferring

Calling a Third Subscriber and Transferring to an Active Communication Partner

Requirements:

• Initiated query call

During a query call, proceed as described in the following.

1. If necessary, tap on in front of the name or phone number of the communication partner you want to transfer.

The active communication partner is indicated by , and the waiting communication partner by .

2. Select transf. act. call and confirm with OK

3. Dial the phone number of the subscriber to be called.

As soon as to the person being called picks up the receiver, conduct a third call.

4. Select transfer.

Both previously active communication partners are connected.

100 COMfortel 1600 - Firmware V2.0 - COMfortel Set V3.14 - Advanced Information V09 03/2017

comfortel 1600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

About this Manual

Basic Knowledge

Device Overview

Functions of Keys and LEDs

Display

Symbols

Symbols in the Idle State

Symbols in Dial Preparation Menu

Menu Symbols for Callers and Calls

Menu Navigation Symbols

Symbols for Selection

Symbols in Telephone Number and Text Entry Menus

Symbols in Define Keys Menu

Confirmation symbols

Symbols in Telephone Book Menu

Menu Symbols in Telephone Number Lists

Symbols in Scheduled Call Menu

Symbols in Restriction Menu

Symbols for Voice Mail/Fax Box

Introduction to the Operation

In the Idle State

Main Menu

Function Keys

Using COMfortel Set to Assign Function Keys

Using the Telephone to Assign Function Keys

Menu Options in Telephone Number and Text Entry Menus

Menu Options During Incoming Calls

Menu Options during Outgoing Calls

Menu Options during Calls

Menu Options during Query Calls

Configuration Software COMfortel Set

Installing COMfortel Set

Starting COMfortel Set

Exiting COMfortel Set

Configuring the Language of the Configuration Software

Configuring Interface Used

Opening Configuration

Opening the Telephone Configuration

Opening a Configuration File

Creating a New Configuration

Saving Configuration

Saving Configuration on one or more Telephones

Saving Configuration File on PC

Close the Configuration

Using Print Functions

Operating Instructions for COMfortel Set

Navigating in COMfortel Set

Entry and Selection Fields

Creating and Deleting List Entries

Help

Opening the Help Topic-Relevantly

Navigating via the Table of Contents

Navigating via Expanding Texts

Navigating via the Index

Navigating by Browsing

Navigating via the Back Button

Navigating via Links

Navigating via Breadcrumbs

Searching in the Help

Printing from within the Help

Symbols in the Help Window

Telephoning

Incoming Calls

Options During an Incoming Call

Accepting Incoming Calls

Rejecting Incoming Calls

Hold incoming calls

Forwarding Incoming Calls

Call Waiting Calls

Options During a Call Waiting Call

Rejecting Call Waiting Calls

Accepting Call Waiting

Forwarding Call Waiting

Switching off Call Waiting Tone

Outgoing Calls