Comfort audio HearYou Instructions For Use Manual

HearYou

Instructions for use

English

Product symbols

The product complies with the
European directive 93/42/EEC,
including amendments,
concerning medical devices.
The product complies with the
essential requirements of the
European Directive 1999/5/EC,
including amendments,
concerning Radio and
Telecommunications terminal
equipment.

Certification mark issued by the
ETL organization of Intertek
demonstrating continuous
compliance with the standards
of ANSI/UL 60065 and
CAN/CSA-C22.2 No. 60065
including amendments.

The product is covered by the
European directive 2002/96/EC,
including amendments,
concerning Waste Electrical and
Electronic Equipment (WEEE).
Recycle the product and its
accessories according to
national regulations.

Direct current.

3HearYou

Connector for battery charger.

Indoor use only.

Class II equipment.

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Contents

Product symbols...............................................................3

1. Introduction..................................................................7

Your device..............................................................................7

Overview..........................................................................8

Included accessories.....................................................10

2. Getting started............................................................11

Charge...................................................................................11

Start up.................................................................................12

Put on the receiver...............................................................13

Turn around the earloop...............................................15

3. Usage..........................................................................17

Use as a conversation amplifier...........................................17

Watch TV...............................................................................18

4. Advanced features......................................................21

Volume limits........................................................................21

Set a maximum volume level........................................21

Reset the maximum volume level.................................21

5. Product information....................................................23

Function indicator.................................................................23

Battery maintenance............................................................24

Technical specifications.......................................................24

System...........................................................................24

HearYouMIC...................................................................24

HearYouREC..................................................................25

6. Troubleshooting..........................................................27

5HearYou

Service and warranty......................................................29

Service centers...............................................................31

Contact information........................................................33

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Introduction1.

Thank you for choosing HearYou!

This product is a unique, wireless communication system designed
to improve and enhance the quality of sound. It has all the functions
you need for better hearing in a discreet, easy-to-use and portable
package that offers total flexibility.

To get the most out of your new product, please read these
instructions before using it for the first time. Take special notice
to the printed document

Important Safety Instructions

included in

the box.

Your device

HearYou is an easy-to-use hearing product, useful in several
situations:

• One-on-one conversations.

• Watching TV.

• Guided tours.

The product consists of a small wireless microphone (HearYouMIC)
that can be placed near any sound source you want to listen to and
a small ear level receiver (HearYouREC) that you place on your
ear.

7HearYou

Overview

HearYouMIC

2

3

4

5

1

1. Clip

2.

On/Off button

3. Function indicator

4. Charger socket

5. Microphone

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HearYouREC

4

5

6

3

1

2

1. Loudspeaker

2. Earloop

3. Charger socket

4. Volume button

5.

On/Off button

6. Function indicator

9HearYou

Included accessories

Necklace

Power supply

Cable split

HearYou case

HearYou10

Getting started2.

This section will teach you how to perform the basic steps needed
to get started.

Charge

Charging can be done at any time. If you make it routine to charge
your product whenever you do not use it, it is always ready for use
when you need it.

1.

Insert the supplied charger into the charger input.

Caution: Only use the charger supplied by Comfort Audio
AB. Using any other type of charger might damage your
device.

11HearYou

2.

Plug the charger into the wall socket.

!

Note: The unit might become warm during charging, this is
entirely normal. The unit is equipped with overcharging- and
temperature monitoring to protect the batteries.

The charging is done when the function indicator turns green.

Start up

During each start up the units automatically pair up and find a
common channel. The units should be kept close and started within
one minute of each other.

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1.

Hold the units next to each other.

2.

Press on the receiver until the function indicator flashes
green rapidly.

3.

Within one minute, press on the microphone until the
function indicator flashes green rapidly.

Once the units have connected the function indicator of the receiver
will be lit green for 15 seconds.

!

Note: The receiver will turn off automatically when you turn off
the microphone.

Put on the receiver

The receiver is worn on the ear with the included earloop.

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1.

Place the earloop over your ear.

2.

Place the loudspeaker over your ear canal.

3.

Adjust the earhook so it fits comfortably.

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Turn around the earloop

The receiver can be worn on the right or the left ear. The earloop
can be turned around so that the loudspeaker can be brought to
the ear canal. Take care not to bend the earloop.

1.

Carefully pry the earloop off its mount by lifting one end.

2.

Turn the earloop around.

15HearYou

3.

Press the earloop back on its mount until it is firmly attached.

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Usage3.

Your product is highly flexible and well suited for several situations
where good speech perception is important.

Use as a conversation amplifier

Sometimes background noise such as murmur, telephone signals
and the scrape of chairs makes it difficult to hear what your friends
and family are saying. Your product can be used as a conversation
amplifier to amplify the voices of persons within close range.

17HearYou

1.

Make sure the receiver is properly fitted to your ear.

2.

Attach the microphone to the conversation partner. Place the
microphone approx. 30 cm from the mouth.

3.

Adjust the volume by using till you find a suitable level.

Watch TV

By amplifying the sound of the TV you can hear clearly without
resorting to excessive levels.

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1.

Place the microphone close to the loudspeaker on the TV.

2.

Adjust the volume by using till you find a suitable level.

19HearYou

Advanced features4.

This product has special features and settings that lets you tailor
the unit to your specific needs.

Volume limits

Setting the volume too loud can be unpleasant and potentially
cause damage to the hearing. The maximum volume feature limits
the loudness to a predefined level that you deem safe.

Set a maximum volume level

To prevent the volume from being turned up too loud by accident,
you can set a maximum allowed volume level.

1.

Adjust the volume to the desired maximum level.

2.

Press up and down at the same time until you hear two
low pitched beeps.

Reset the maximum volume level

You can remove the volume limit if you do not have use for it.

Press up and down at the same time until you hear two
high pitched beeps.

21HearYou

Product information5.

Function indicator

The

function indicator

gives you information about the units current

status.

Table 1: Pairing indications

IndicationStatus

Pairing

Pairing complete

Table 2: Charging indications

IndicationStatus

Normal operation

*

Charging in progress

Charging complete

Low battery

*

*

HearYouMIC only

23HearYou

!

Note: If the unit is on while charging the function indicator stays
red even when the battery is fully charged.

Battery maintenance

This product uses Lithium-Ion Polymer technology. Lithium-Ion
batteries do not suffer from so called memory effects and do not
need to be routinely discharged to preserve performance.

The battery's capacity will degrade over time. This is normal for
all rechargeable batteries. Battery lifetime is dependent on usage
patterns. The battery is preferably charged little and often; it will
reach 90% of its capacity after half its charging time. If stored for
long periods of time, the battery is best left semi-charged. Contact
your point of purchase when it is time to change the battery.

Technical specifications

System

Approx. 30 mRange

863 - 865 MHzFrequency range

Built-inAntennas

HearYouMIC

58 x 27 x 14 mmDimensions

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16 gWeight

Up to 6 hours. Dependent on usage
conditions. Measured with factory
settings.

Operating time

Approx. 2 hours.Charging time

5 VInput voltage

220 mACurrent consumption

Built-in microphoneMicrophone

HearYouREC

57 x 24 x 20 mmDimensions

13 gWeight

Up to 6 hours. Dependent on usage
conditions. Measured with factory
settings.

Operating time

Approx. 2 hours.Charging time

5 VInput voltage

65 mACurrent consumption

25HearYou

Troubleshooting6.

Consult the following guide if you have problems with your
equipment. If you still have questions, please contact your point
of purchase.

SolutionCauseSymptom

• Charge the battery.

•

Press for at least 2
sec.

• The battery is depleted.

•

is released too soon.

• The device does not
start.

• Charge the battery.• The receiver battery is

running low.

• The receiver beeps
every minute.

• Reduce the distance to
the speaker.

• The distance between
the microphone and the
person speaking is too
long.

• Poor speech
intelligibility.

• Reduce the distance to
the receiver. Maximum
distance is approx.
30 m.

• The distance between
the microphone and the
receiver is too long.

• Poor range and/or static
interference.

• Rise the volume.

• Restart the units and

keep them close.

• The volume is turned
down.

• The units are not
connected.

• No sound is heard.

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Service and warranty

Comfort Audio AB accords a limited warranty for two years as of
the date of delivery. This covers all defects of manufacture and
materials. For accessories the warranty period is 90 days as of the
date of delivery. Local agreements or regulations may exist. Defects
caused by careless handling or intervention inside the product or
its accessories are not covered by the warranty.

If you are in a need of service on your device, please contact your
point of purchase. You are always welcome to contact Comfort
Audio if you have any questions.

29HearYou

Service centers

Head office

SWEDEN/GLOBAL

[phone]

[e-mail]

www.comfortaudio.se

Subsidiaries

NORWAYDENMARK

[phone] [phone]

[e-mail] [e-mail]

www.comfortaudio.no www.comfortaudio.dk

BENELUXGERMANY

[phone] [phone]

[e-mail] [e-mail]

www.comfortaudio.nl www.comfortaudio.de

31HearYou

USA

[phone]

[e-mail]

www.comfortaudio.us

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Contact information

Head office

SWEDEN

Comfort Audio AB

Box 154

SE-301 05 Halmstad

[phone]

[e-mail]

www.comfortaudio.com

Subsidiaries

NORWAYDENMARK

Comfort Audio ASComfort Audio ApS

Postboks 304Benediktevej 5, 1.sal

NO-3201 SandefjordDK-3480 Fredensborg

[phone] [phone]

[e-mail] [e-mail]

www.comfortaudio.no www.comfortaudio.dk

33HearYou

BENELUXGERMANY

Comfort Audio BVComfort Audio GmbH

Nieuwe Steen 20Curiestraβe 2

NL-1625 HV HoornDE-70563 Stuttgart

[phone] [phone]

[e-mail] [e-mail]

www.comfortaudio.nl www.comfortaudio.de

USA

Comfort Audio Inc.

411 E. Business Center Drive

Suite 109

Mount Prospect, IL 60056, USA

[phone]

[e-mail]

www.comfortaudio.us

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Trademark and copyright notices

Comfort Audio™ is a trademark of Comfort Audio AB.

35HearYou

Comfort Audio AB

Box 154
SE-301 05 Halmstad, Sweden
Phone: [phone]
[e-mail]
www.comfortaudio.com

MA0523
140417

©

Comfort Audio AB. All rights reserved. All content is subject to change without notice.