Digital Telephone System
Speakerphone and Monitor Telephone
Station User’s Guide
R
GHI
PRS
SPKR
HOLD
1
ABC
JKL
4
TUV
708
OPER
DEF
3
2
MNO
6
5
WXY
9
#
T/C
MUTE
ITCM
TAP
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This user’s guide applies to the following
telephone models (when used on
Comdial Gxxxx common equipment with
an Ixxxx or Sxxxx software cartridge of
Revison 18A and later):
2122S-**Revision A and later
2122X-
Revision A and later
**
If you need more information,
consult your
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
System User’s Guide
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.
2/12/97
GCA70–329 Impression Telephone Station User's Guide
IntroducingYourImpressionTelephone
Congratulations and thank you for using an Impression telephone! This manual
servesasa helpful guide forusingallof the variousfunctionsofyour new telephone
and as a quick reference guide as well. If you should need more information about
a particular function or on a function that is not listed in this guide, consult the
System User’s Guide , GCA 70–333,(your system attendant or whoever runs your
main telephone system should have several copies).
Using the Speakerphone
Since your telephone is a speakerphone, you can use it handsfree for any operation
in which you might use the handset. To use the speakerphone, press the ITCM or
the line button instead of lifting the handset. You cannot use the speakerphone
mode to receive a SOHVA or to originate paging.
unisyn02cdr
Programmable
Buttons
Speaker
Mute Button
T/C Button
SPKR Button
Message
Waiting Light
Hold Button
TAP Button
ITCM Button
1
ABC
DEF
3
2
MNO
GHI
JKL
4
6
PRS
SPKR
HOLD
708
OPER
5
WXY
TUV
9
#
T/C
MUTE
ITCM
TAP
Volume Control
Microphone Opening
Impression Non-LCD Speakerphone
Impression Telephone Station User's Guide – 3
Impression Telephone Station User's Guide GCA70–329
Understanding What the Lights Mean
The lights on your telephone indicate the status of lines, features, and intercom.
—Next to a Direct Station Select (DSS)/
Busy Lamp Field (BLF) button:
Steady red = station is in use, or in Do Not Disturb.
Flashing red = station is receiving a call or station is
calling you.
Fluttering red = station-to-station messaging has been set.
—Next to a line button:
Steady green = line is in use at your station.
Steady red = line is in use at another station.
Flashing red = your line is ringing.
Flashing orange = your line is ringing and will be answered when you take
your telephone off hook.
Winking green = line is on hold at your station.
Winking red = line is on hold at another station
Fluttering green = line has recalled from hold at your station.
Fluttering red = line has recalled from hold at another station.
—Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
Steady off = the feature is off.
—Next to the ITCM button:
Steady red with a quick flash = you are using your intercom.
Fluttering red = auto redial is in use, or system is in Night Mode
(at station 10).
Winking red = an LCD message is set on your telephone for
others to receive when calling.
Flashing red = another station is calling you.
—Above the HOLD button:
Flashing red = message awaits pick up.
Fluttering red = automatic station relocation has been set.
4 – Impression Telephone Station User's Guide
GCA70–329 Impression Telephone Station User's Guide
—Above the SPKR button:
On steady (with telephone on hook and busy) = speakerphone
mode active.
On steady (with telephone on hook and idle) = background
music turned on.
On steady (with telephone off hook and busy) = group
listen is active.
—Above the MUTE button:
On steady = called party cannot hear your conversation.
unisyn04.cdr
Line Lights
(one for each button)
Mute Light
Speaker Light
Message
Waiting Light
Hold Light
Intercom Light
1
ABC
DEF
3
GHI
PRS
SPKR
HOLD
4
708
OPER
2
MNO
JKL
6
5
WXY
TUV
9
#
T/C
MUTE
ITCM
TAP
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DSS/BLF Lights
(one for each button)
Impression Telephone Station User's Guide – 5
Impression Telephone Station User's Guide GCA70–329
Answering Calls
• To answer a call that is ringing at your telephone,
1. if the light is flashing orange, lift handset;
2. if the light is red, press the flashing line and lift handset.
• To answer a call using the speakerphone,
press flashing line or ITCM button.
• To answer a call that is ringing at any telephone,
1. lift handset,
2. press ITCM and dial ✳ 4 plus extension number of ringing
telephone.
• To answer a call that is ringing at a particular telephone in your
group,
1. hear ringing
2. lift handset,
3. pressITCManddial #4(ringingstationmustbe programmed
in your call pickup group).
• To answer a call that is ringing the loud ringer or night transfer
station,
1. hear ringing ,
2. lift handset,
3. press ITCM and dial 80,
4. answer call.
6 – Impression Telephone Station User's Guide
GCA70–329 Impression Telephone Station User's Guide
Answering Subdued-Off Hook
Voice Announcements (SOHV A) Calls
NOTE: Yourtelephonemaybearrangedtoreceiveasubduedoff-hook
voice announcement (SOHVA). If it is, an intercom caller
may break into your outside call and deliver a message to your
telephone receiver for you to hear.
SOHVA works as follows: while off-hook on an outside call, hear several quick
toneburstsfollowedby an announcementdeliveredtoyour ear throughthehandset.
• To respond verbally,
1. press and hold MUTE,
2. speak into handset.
• To respond non-verbally,
1. press pre-programmed button (see the section in this guide
about progr amming your telephonel for instructions on
programming this button).
NOTE: Announcing station must have LCD speakerphone.
• To Block SOHVA,
NOTE: You mayblock SOHVA only if your telephone is programmed
for you to do so.
1. lift handset,
2. press ITCM and dial ✳ 2,
3. turn SOHVA back on bylifting the handset, pressing ITCM,
and dialing #2.
Impression Telephone Station User's Guide – 7
Impression Telephone Station User's Guide GCA70–329
Making Calls
NOTE: Iftheinstallerhasenabledyour system with Specialized Route
Access(SRA),thesystem returnsaspecialintercom tonewhen
you dial out (using ITCM 9, or a preprogrammed button).
After this SRA tone, you have ten (10) seconds to dial digits;
otherwise, the telephone automatically returns to itsidle state.
Furthermore, youonlyhavethreesecondspausetimebetween
digits before the system automatically dials your call.
• To make a call,
1. lift handset, select line (unless your telephone selects it for
you), or select intercom, and listen for dial tone,
2. either dial number, or press HOLD then, use autodial, use
speed dial feature, use redial feature, or press Direct Station
Select (DSS) if making an intercom call.
• To dial autodial number,
1. press preprogrammed button. If button is programmed at the
second level of a DSS button, press HOLD before pressing
autodial button,
2. when called party answers, lift handset.
• To dial personal or system speed dial number,
1. dial desired code:
1 – 0 = personal speed dial number,
✳01 – ✳99 = system speed dial number,
if you select a line, press HOLD then dial code,
2. when called party answers, lift handset.
• To redial the last number that you dialed at your telephone,
1. dial #, if you select a line, press HOLD then dial #,
2. when called party answers, lift handset.
• To access outside line using line group feature,
1. press ITCM, then dial line group access code:
9 = group 1,
81 = group 2,
82 = group 3,
83 = group 4,
2. listen for outside dial tone,
3. dial number, and lift handset when party answers.
8 – Impression Telephone Station User's Guide
GCA70–329 Impression Telephone Station User's Guide
• Toqueueforalinegroupifalllinesarebusy,
1. pressITCManddiallinegroupaccesscode (9, 81, 82,or83),
2. hear busy tone and dial ✳ 8,
3. hang up and wait for queuing ring-back.
4. when called party answers, lift handset.
• To answer queuing ring-back,
lift handset and hear dial tone for line.
• To cancel queuing before it causes ring-back at your telephone,
1. lift handset,
2. press ITCM and dial #8,
3. hang up handset.
• If you are required to enter an account code when making
outside calls,
1. select line,
2. press ITCM and dial ✳ 04,
3. dial your account, hear outside dial tone, and dial outside
number,
4. when called party has answered, lift handset.
• To use Toll Restriction Override at a station,
1. press ITCM,
2. dial ✴✴6,
3. dial your station extension number,
4. dial your TRO code number (TRO code is not displayed—
instead an ✴ is shown),
5. within 15 second timeout period, dial desired outgoing line
number.
6. hang up handset or press SPKR to end call. You will have 15
seconds in which you can make another call without
re-entering your TRO code.
• To clear the Toll Restriction Override code,
1. press ITCM,
2. dial ✴✴6,
3. press SPKR.
Impression Telephone Station User's Guide – 9
Impression Telephone Station User's Guide GCA70–329
CampingOnAtAStation
Waiting For A Call Back (Using Automatic Call-Back
• To arrange for the system to call back when a busy station
becomes idle or rings with no answer,
1. make intercom call and hear busy signal or ring-back tone,
2. dial ✳ 6,
3. hang up. (When called station becomes idle or is operated by
its user, your station will ring. Call-back is canceled if you do
not lift your handset when you hear this ringing).
• To answer call-back ring,
lift handset (called station will ring; call-back is canceled if
you do not lift your handset).
• To cancel automatic call back,
press ITCM and dial #6.
)
10 – Impression Telephone Station User's Guide
GCA70–329 Impression Telephone Station User's Guide
CampingOnAtAStation
Waiting For An Answer (Using Call Waiting)
• To activate call waiting,
1. make intercom call and hear busy signal,
2. dial ✳ 01 (called party hears tone),
3. wait on line for an answer.
• To cancel call waiting,
hang up handset.
• To answer a call-waiting tone at your telephone,
1. hear short tone burst in handset receiver,
2. complete present call, and hang up (waiting call will begin
ringing),
3. lift handset to answer.
Impression Telephone Station User's Guide – 11
Impression Telephone Station User's Guide GCA70–329
Holding Calls
• To place a call on hold,
1. press HOLD,
2. hang up handset.
• Toreturntocallthatisonhold,
lift handset and press line button with flashing green light.
• To place a call on exclusive hold,
press HOLD twice and hang up handset.
• To place a call on hold at another telephone,
1. while on line, press ITCM (system places call on hold),
2. dial ✴90, then dial extension number of telephone to receive
held call,
3. hang up handset.
• To answer a call at the extension receiving held call,
1. lift handset,
2. press ITCM and dial #90.
• To cancel directed call hold and retrieve the call,
1. lift handset,
2. press ITCM, dial ✴ 4, then dial the extension number of the
telephone to which you directed the call,
3. retrieve the call.
12 – Impression Telephone Station User's Guide
GCA70–329 Impression Telephone Station User's Guide
• To answer a call that someone placed on hold at your telephone.
1. lift handset,
2. press ITCM, and dial #90.
• To park a call,
1. press ITCM,
2. dial ✳, then dial park orbit access code (91through 99)
(if chosen orbit is busy, dial another one),
3. hang up handset,
4. use paging featuretoannouncecalland park orbit accesscode
if necessary.
NOTE: If call is not retrieved within a programmable time limit, it
reverts to the parking station as a standard held call, and only
one call can be placed in an orbit at a time.
• To retrieve parked call,
1. hear announcement,
2. lift handset,
3. press ITCM and dial #,
4. dial park orbit access code (91 through 99),
5. answer call.
Impression Telephone Station User's Guide – 13
Impression Telephone Station User's Guide GCA70–329
Transferring Outside Calls
• To announce a call before transferring it,
1. answer outside call,
2. press T/C (call is placed on hold),
3. dial station number,
4. upon answer, announce the call,
5. hang up the handset (call is transferred).
• To transfer a call without first announcing it,
1. answer outside call,
2. press T/C (call is placed on hold),
3. dial station number,
4. hang up handset. Call will re-ring your telephone if it is not
answered within a preprogrammed time.
• If you hear a busy signal or receive no answer,
press T/C and return to outside call.
14 – Impression Telephone Station User's Guide
GCA70–329 Impression Telephone Station User's Guide
ConferencingStationsTogether
• To set up a conference call that includes both outside lines and
intercom parties, outside lines alone, or intercom
parties alone,
NOTE: When setting up a conference call with outside lines and
internal telephones, you must call the outside lines first.
1. make first call,
2. press T/C (call is placed on hold automatically),
3. make next call,
4. press T/C to establish conference,
5. repeat steps 2–4 to add up to two more parties, establishing a
5-party conference (including yourself).
• To continue conversation with last conferee after outside lines
have dropped out of conference,
press the line button of the remaining party.
• To drop outside lines from the conference,
press HOLD to put all lines on hold before the caller hangs
up. Notdoingthis will result inatonesoundinginthehandset
receiver, interrupting the remaining conferees.
• To retrieve lines from hold and bring them back into the
conference,
1. press line button,
2. press T/C,
3. press line button,
4. press T/C,
5. repeat steps three and four until all desired lines are back in
the conference.
NOTE: If all the conference circuits are busy, you will not be able to
add a party to the conference. The message Conference Full
will appear in your display.
Impression Telephone Station User's Guide – 15
Impression Telephone Station User's Guide GCA70–329
Choosing Between Pulse and T one
• To convert to tone while dialing — If the local telephone service
is pulse (rotary),
press # at point in dialing sequence where conversion to tone
is required.
NOTE: Pulse/Tone switching can be programmed into memory keys
by pressing # during number storage.
Forwarding Calls
• To forward personal calls to another telephone,
1. press ITCM and dial ✳ 05,
2. dial extension number of telephone to which calls are to be
forwarded.
• To cancel personal call forward,
press ITCM and dial #05.
• To forward all calls to another telephone,
1. press ITCM and dial ✳ 5,
2. dial extension number of station to which calls are to b e
forwarded.
• To cancel all-call forward,
press ITCM and dial
NOTE: For each intercom call received during call forward, you will
heararingreminder (shorttoneburst)to remindyouthatcalls
are being forwarded.
16 – Impression Telephone Station User's Guide
# 5.
GCA70–329 Impression Telephone Station User's Guide
RelocatingYourTelephone
(Engaging A utomatic Set Relocation)
NOTE: If this feature has been enabled by your system programmer,
the message-waiting light will flash for several seconds when
you connect your telephone to another location. This means
that the system is waiting to automatically relocate your extension number and other programmed features to the new
location.
If you do not want your telephone to have all of its old
programmingafterrelocation, rejecttheautomatic relocation.
• To accept automatic relocation,
donothingandwait for the lighttoturnoff on itsown,or press
the HOLD button to immediately accept the relocation (light
immediately turns off).
• To reject the automatic relocation,
pressthe#buttonwhile the message waiting light is flashing.
Impression Telephone Station User's Guide – 17
Impression Telephone Station User's Guide GCA70–329
Sending a Paging Announcement
• To page through an external paging amplifier (if your system
provides this feature),
1. lift handset,
2. press paging line select button and dial page access code (see
your attendant for code) — if paging is connected to a
dedicated paging port, dial ITCM 89,
3. make announcement.
• To page through system telephones (all- call and zone paging),
1. lift handset,
2. press ITCM and dial all-call or zone number:
84, 85,or86 = zones 1, 2, or 3
87 = all-call,
3. make announcement,
4. hang up handset or wait for an answer.
• To answer telephone paging from any station,
1. lift handset,
2. press ITCM,dial88, and meet paging party on line.
• To enable the Tracker Pager at your station,
1. press ITCM,
2. dial ✴ 06.
18 – Impression Telephone Station User's Guide
GCA70–329 Impression Telephone Station User's Guide
• To disable the Tracker Pager at your station,
1. press ITCM,
2. dial #06.
• To send a call back message to someone’s Tracker Pager after
receiving a ring-no-answer,
1. make an intercom call to someone and receive no answer,
2. dial #01,
3. after your station returns to idle hang up handset or press
SPKR to end. The Tracker paging system will transmit your
station extension number to called party’s Tracker Pager
display. (Some models will also display your station name if
the system is programmed to include station names.).
• To respond when your Tracker Pager displays park orbit
dialing code,
1. from any system station, press ITCM,
2. dial displayed orbit code (#91through #99),
3. retrieve call.
• To park a call and have Tracker Pager tell someone
to retrieve the call,
1. answer call and press T/C,
2. press TRACK (or dial #01),
3. your telephone returns to idle,
4. Hang up handset or press SPKR to end. The Tracker paging
system will transmit orbit dialing code an d caller ID
information, if available, to called party’s Tracker Pager
display. (Alpha/numeric models display #91 through #99
while numeric-only models display -91 through -99.)
NOTE: If the Tracker paging system does not accept your action, an
error tone will sound back at your telephone
Impression Telephone Station User's Guide – 19
Impression Telephone Station User's Guide GCA70–329
Sending And Receiving Non-Verbal Messages
NOTE: You can set system-supplied messages to be displayed by a
calling LCD speakerphone.
• To turn LCD messaging on,
1. press ITCM,
2. dial ✴ 02,
3. dial message code number (0 – 9),
4. press SPKR.
• To turn LCD messaging off,
1. press ITCM,
2. dial #2.
• To turn on the message waiting light at another telephone,
1. press ITCM,
2. dial ✴3,
3. dial extension number of station.
• To turn off the message waitng light at another station,
1. press ITCM,
2. dial #3,
3. dial extension number of station.
20 – Impression Telephone Station User's Guide
GCA70–329 Impression Telephone Station User's Guide
• To retrieve a message,
1. observe flashing message-waiting light, (the HOLD light
serves as the message waiting light)
2. lift handset,
3. press ITCM, then press HOLD—connection to message
desk is automatic.
• To activate station-to-station messaging (station must have BLF
appearance at called station),
1. make intercom call and hear ring-back tone,
2. dial ✴7—your station’s BLF light turns on at called station,
3. hang up handset.
• To cancel station-to-station messaging,
1. press ITCM and dial #7,
2. dial extension number of station where you left the call-back
indication,
3. press SPKR.
Impression Telephone Station User's Guide – 21
Impression Telephone Station User's Guide GCA70–329
ProgrammingYourT elephone
• To store autodial numbers,
1. press ITCM and dial ✳✳1,
2. press programmable button,
3. press line button, or dial 1, 2, 3, or 4, to select line groups 1 4, or dial 0 for system to select line,
4. dial number to be stored (16 digits maximum)—press TAP
to store hookflash, and press HOLD to store pause (when
needed),
5. press T/C, then press next programmable button, and dial
another number to be stored,
6. repeat previous step until finished then press SPKR.
NOTE: Youcanstorean autodial number at thesecondlevelon a DSS
button if you wish.
• To store extension numbers at DSS buttons,
1. press ITCM and dial ✳✳3,
2. press programmable button,
3. dial extension number,
4. press next programmable button and dial another extension
number,
5. repeat previous step until finished, then press SPKR.
22 – Impression Telephone Station User's Guide
GCA70–329 Impression Telephone Station User's Guide
• To store personal speed dial numbers,
1. press ITCM and dial ✳✳2,
2. dial memory location (1–0),
3. press line button, or dial 1, 2, 3,or4to select line
groups 1–4, or dial 0 for system to select line,
4. dial number to be stored (16 digits maximum) —press TAP
tostorehookflashand press HOLD to storepause(ifneeded),
5. press T/C, dial next location, select line, and dial another
number to be stored,
6. repeat previous step until finished, then press SPKR.
• To store special purpose feature buttons,
1. press ITCM and dial ✳✳1,
2. press programmable button,
3. dial feature code:
5 = response messaging button (then dial 0–9 for message)
6=transfertovoice mailbutton(then dialextensionnumber)
7 = assist button (then dial 0–9 or ✴ for message)
8=subdued off-hook voice announce button
94 = headset button
98 = group listen button
# = auto redial button
4. press T/C then next programmable button and dial another
feature code,
5. repeat step 4 until finished, then press SPKR.
NOTE: The Federal Communications Commission (FCC) requires
that when programming emergency numbers andmaking test
calls to emergency numbersyou do the following: (1) Remain
on the line and brieflyexplain to the dispatcher the reason for
the call; (2) always make such a test call during the off-peak
hours, such as early morning or late evening.
Impression Telephone Station User's Guide – 23
Impression Telephone Station User's Guide GCA70–329
Index
Answering Calls...............................................................................6
Answering SOHVA..........................................................................7
Automatic Call Back......................................................................10
Automatic Set Relocation...............................................................17
Call Waiting....................................................................................11
Camping On At A Station
Waiting For A Call Back...........................................................10
Waiting For An Answer............................................................11
Conferencing..................................................................................15
Forwarding Calls............................................................................16
Holding Calls..................................................................................12
Introducing Your Telephone............................................................3
Lights................................................................................................4
Making Calls ....................................................................................8
Messaging.......................................................................................20
Paging.............................................................................................18
Parking Calls ..................................................................................13
Programming Your Telephone.......................................................22
Pulse/Tone Selection......................................................................16
Relocating Your Telephone............................................................17
SOHVA Calls...................................................................................7
Speakerphone, Using the..................................................................3
Toll Restriction Override..................................................................9
Tracker Pager..................................................................................18
Transferring Calls...........................................................................14
24 – Impression Telephone Station User's Guide
Per sonal Notes
Per sonal Notes
This manual has been developed by Comdial Corporation
(the“Company”)andis intended for theuseofits customers
and service personnel. The information in this manual is
subject to change without notice. While every effort has
been made to eliminate errors, the Company disclaims
liability for any difficulties arising from the interpretation
of the information contained herein.
The information contained herein does not purport to cover
all details or variations in equipment or to provide for every
possible contingency to be met in connection with installation,operation,ormaintenance. Should furtherinformation
bedesired,or should particular problemsarisewhich arenot
covered sufficiently for the purchaser’s purposes contact,
Comdial, Inside Sales Department, P.O. Box 7266, Charlottesville, Virginia 22906.
R
Charlottesville, Virginia 22901-2829
World Wide Web: http://www.comdial.com/
Printed in U.S.A.
GCA 70–329.03
10/97
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