Comdial GCA70-25, Impact 8101N Series, Impact 8201N Series Station User's Manual

Download

DXP, DXP Plus, FXS, and FXT

Digital Communications System

Single Line Proprietary Telephone

Station User’s Guide

This publication supports the

Impact LCD Speakerphones

GCA70–251.09 05/00 printed in U.S.A.

This User’s Guide is for the following system :

DXP, DXPPlus,FXSandFXT

Digital Communication Systems.

This user’s guide applies to the following telephone models:

Impact 8101N-** Rev. A and later.

•

Impact 8201N-** Rev. A and later.

•

Contact your Comdial dealer for updates of this as well

as other Comdial publications.

GCA70-251 Contents

About This Book

This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users.

Introduction

Thefirstchapterofthemanualdescribestheinitialsetupandadjustments necessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the Common Code Based DXP, DXP Plus, FXS and FXT systems.

2 Answering Calls 3 Making Calls 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Advanced Features

Following the advanced feature descriptions is a reference table, a glossary that definesgeneralphrases/abbreviations which may not be familiar to users and all the features available for the DXP, DXP Plus, FXS and FXT systems.

Appendix A Quick Reference Guide Appendix B Glossary Appendix C Feature Networking Support

Finally, at the end of this publication, an index provides a detailed reference to the feature locations.

Index

Single Line Proprietary Telephone Station User’s Guide iii

Contents GCA70-251

NOTE: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM.”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT

OPTIONS

.”

Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

System-to-System Network

The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. For a complete list of features and their properties see Appendix E, Feature Networking Support.

iv Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Contents

Contents

1 Getting Started ..................1

Setting Up Your Station ..............1

Your Station’s Buttons ...............4

Your Station’s Display Lights ...........6

2 Answering Calls .................7

Answering Outside Calls ..............7

Answering Intercom Calls .............7

Holding Calls ....................8

Call Pickup ....................10

Night-Transferred Calls -Line Access

From Any Station .................11

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........12

3 Making Calls ...................13

Making Outside Calls ...............13

Making Intercom Calls ..............14

Automatic Dialing.................14

Camping On - Busy Station,

Automatic Callback ................15

Advanced Camping On Options .........16

Redialing .....................18

Single Line Proprietary Telephone Station User’s Guide iii

Contents GCA70-251

4 Advanced Call Handling ............19

Waiting For A Line (Queuing) ..........19

Conferencing ...................20

Call Forwarding ..................22

Call Forward Outside System (CFOS) ......24

Call Transferring .................25

Other Call Transferring Options .........26

Call Parking ....................28

Paging .......................30

5 Nonverbal Messaging ..............31

LCD Message Delivery ..............31

Message Waiting Light and Messaging ......34

6 Programming ..................35

Speed Dial Numbers ...............35

7 Other Advanced Features ...........37

Line Groups ....................37

Account Codes ..................38

Do Not Disturb Condition.............39

Tracker Paging System ..............40

Volume Control ..................42

Automatic Set Relocation .............44

A Feature Access Codes .............45

B Glossary .....................49

C Feature Networking Support ..........57

iv Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Getting Started

Getting Started

Welcome

Congratulationsand thankyou forusing a Comdialtelephone! Yourdigitalstation is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your station and become familiar with the controls and indicators. The remaining sections are titled as follows:

•

Setting Up Your Station

•

Understanding the Basic Functions

•

Your Station’s Buttons

•

Your Station’s Display Lights

Setting Up Your Station

When your new station arrives, the system installer unpacks your station and connects the line to a system jack. The following sections describe a few initial adjustments that will allow you to quickly begin making and answering calls with some of the most basic features.

An Impact 8101 Station

Single Line Proprietary Telephone Station User’s Guide 1

Getting Started GCA70-251

Positioning YourStation

If you are using an Impact 8201N SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal (8201N

only),

1. GRASPtherear of the pedestal base firmlywith onehand ANDLIFTthe

Telephone

Supporting Arm

First Notch

Second Notch

Third Notch (For Highest Position)

rear portion of the telephone upward with your other hand.

2. LIFT the telephone upward with one hand AND RAISE the telephone supporting arms upward

Pedestal Base

with your other hand. (Notice there are three sets of notches under the

Adjusting The Pedestal

telephonecorresponding to the three positions available.)

3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone UNTIL you feel the supporting arms snap into place.

Setting a Personal Ringing Toneand Volume

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together,each user chooses a different personal ring tone.

PED01

To select one of the ring tones, proceed as follows:

1. PRESS INTERCOM.

2. DIAL

3. DIALnumber (

4. The next time your telephone rings, you will hear the new ring tone.

NOTE: On the 8101N, a three-position switch on the bottom of the telephone

controls the ringer volume. There is no handset volume control.

2 Single Line Proprietary Telephone Station User’s Guide

**4.

1 to 8 ) to select ring tone.

GCA70-251 Getting Started

TAP

MUTE

HOLD

TRNS/CONF

MESSAGE

Thevolume control onyour telephoneisa multipur

pose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

Volu me U p Button

GHI4JKL5MNO

1. While your telephone is on-hook and

idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

Impact SCS Volume Buttons

Answering and Making Calls

Your station is now properly configured to answer and making calls to both stations withinyour system (intercom calls) and outside lines. Remember, when you dial an outside number, you must first select a line to connect your system to the local exchange.

When you hear outside ringing (two long bursts) or intercom ringing (two short bursts),

DEF31ABC

WXY9TUV8PRS

*0#

INTERCOM

MESSAGE

TAP

TRNS/CONF

MUTE

HOLD

Volu me

Down

Button

1. LIFThandset.

To dial an outside number manually,

1. LIFThandset .

2. DIAL

in the system specific Advanced Features chapters for more infor

9 OR other line button to select line (See Line Groups

mation on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

Single Line Proprietary Telephone Station User’s Guide 3

Getting Started GCA70-251

YourStation’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

If multiple held calls feature is available, scans or scrolls through calls

placed on hold (when hold light is flashing).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

· Keeps the person on the line from hearing your conversation.

Message Button (MESSAGE) (8201N only)

· Allows you to activate the message waiting light at another station by pressing this button and dialing the extension.

· Allows user to quickly return the call of another station that left a message using the indicating light.

TapButton (TA P)

· Recalls dial tone or generates a hookflash.

· Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CNF)

Transfers calls.

Sets up conference calls.

4 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Getting Started

VolumeControl (VOLUME UP or VOLUME DOWN)

Regulates the volume of the ringer.

slips01

DEF

ABC

Volume Control (for ringer volume only)

GHI4JKL5MNO

PRS

*0#

Line Cord

TUV

INTERCOM

MESSAGE

TRNS/CONF

WXY

TAP

MUTE

HOLD

Dialpad

Intercom Button

Message Button

TAP Button

Transfer/Conference Button

Mute Button

Hold Button

Connectors On Bottom Of Telephone

Optional IMIST Module

Handset

Impact SCS 8201N Single Line Telephone

Single Line Proprietary Telephone Station User’s Guide 5

Getting Started GCA70-251

YourStation’s Display Lights

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

Next to INTERCOM button:

Steady green with a quick flash = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to

receive when calling. Flashing orange = someone is calling your extension or a call is being

transferred to you.

Above the keypad (8101N only):

· Fast flashing red = message awaits pick up.

· Winking green with repetitive off periods = a line is on hold at your

station.

slips02

Ringer Volume Switch (bottom of telephone)

Message Waiting Light

QZ ABC DEF

GHI

TRNS/CNF

HOLD

Hold Button

MNO

JKL

TUV

PRS

WXY

OPER

TAP

INTERCOM

Dialpad

Transfer/Conference Button

TAP Button

Intercom Button

Connectors On Bottom Of Telephone

Line Cord

Off

Loud

Ringer Volume

Handset

Impact 8101N Single Line Telephone

6 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Answering Calls

Answering Calls

Answering Outside Calls

Acall that rings on an outside line sounds long, single-tone bursts and lights the line status light.

When you hear outside ringing (two long bursts) and

observe a flashing light,

1. LIFThandset.

Answering Intercom Calls

An intercom call is between two stations connected to the same system. You can differentiate intercom calls from outside calls by the distinctive ring pattern. An intercom call sounds two short ring bursts on the receiving station.

When you hear intercom ringing (two short bursts) and observe a flashing light,

1. LIFThandset.

Single Line Proprietary Telephone Station User’s Guide 7

Answering Calls GCA70-251

Holding Calls

You can place acall on hold and retrieveit later.Witha regular hold, youcan pick up theheldcall at your telephone or another user can pick the call up at a telephone that shares the held call line.

To place a call on hold,

1. PRESS HOLD. HOLD button light begins to blink.

To retrieve a held call,

1. PRESS TA P.

Exclusive Hold

Withan exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it.

To place a call on exclusive hold,

1. PRESS HOLD twice.

To retrieve exclusive hold,

1. PRESS TA P AND LIFT handset.

Handling Hold Recalls

Aftera call has beenon hold for aperiodof time (set bythe installer of yoursystem), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it reverts to manual hold after the hold recall period.

If a held line is recalling, choose one of the following:

1. PRESS HOLD (station button) to place the call on hold at your

station and restart hold timer.

2. PRESS TA P to retrieve the call.

8 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Answering Calls

Directed Hold

The installer can add a directed station hold feature to your telephone. With this feature,you can pick up the held call thathas been on hold the longest length oftime at another telephone.

To place a call on directed station hold,

1. ANSWER call.

2. PRESS INTERCOM OR TRNS/CNF if intercom call.

3. DIAL

4. DIALextension number of station to receive held call.

5. HANG UP.

To retrieve a held call at another station,

1. LIFThandset.

2. DIAL

3. DIALextension number of station that is holding the call.

4. ANSWER call.

*90.

#90.

Single Line Proprietary Telephone Station User’s Guide 9

Answering Calls GCA70-251

Call Pickup

The Impact system offers two distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone, OR LIFT handset if privacy is

desired.

#4.

Directed Call Pickup

Also,you can answera call thatis ringing atany telephone inthe system ifyou know the telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of ringing telephone.

4. SPEAK toward telephone, OR LIFT handset if privacy is

desired.

*4.

10 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Answering Calls

If ringing telephone

is within your designated

calling group...

...DIAL # 4

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Your

Station

For any ringing telephone... ...DIAL 4

Answering Calls for Other Stations

Night-Transferred Calls -Line Access From Any Station

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing.

When you hear loud ringing anywhere in the system,

1. LIFThandset.

2. PRESS INTERCOM.

3. CHOOSE ringing zone:

•

DIAL 65 through (1-4).

to select ringing zone

Ringing

Station

+ extension code

•

DIAL 69 to answer for any zone.

Single Line Proprietary Telephone Station User’s Guide 11

Answering Calls GCA70-251

Receiving Subdued Off-Hook VoiceAnnouncements (SOHVA)

Handling an Incoming SOHVA

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally (not available on 8101N),

1. PRESS AND HOLD MUTE.

2. SPEAK into handset. Distant party cannot hear your response.

3. RELEASE MUTE after response is complete to return to distant

party.

To respond to a SOHVA by blocking (see below for more

information),

1. PROGRAM Voice Announce Block when you hear SOHVA

tone. (SOHVA call is disconnected).

VoiceAnnounce Blocking

This feature blocks Subdued Off-Hook Voice Announcements (SOHVA) and generates a tone in response to attempted SOHVAs.

To block all voice-announced calls,

1. PRESS INTERCOM.

2. DIAL

To unblock all voice-announced calls,

1. PRESS INTERCOM.

2. DIAL

12 Single Line Proprietary Telephone Station User’s Guide

*2.

#2.

GCA70-251 Making Calls

Making Calls

Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your station, the system automatically selects a line for use when you lift the handset.

To dial an outside number manually,

1. LIFThandset.

2. DIAL

in the system specific Advanced Features chapters for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

If the installer has assigned a prime line to your station, you will not have to select a line before dialing outside your system.

To dial an outside number using your prime line,

1. LIFThandset. Outside line is automatically selected.

2. LISTEN for dial tone.

3. DIALnumber.

9 OR other line button to select line (See Line Groups

Single Line Proprietary Telephone Station User’s Guide 13

Making Calls GCA70-251

Making Intercom Calls

Thereare two methodsfor making an intercomcall. One causesthecalled telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer sets the system to deliver either tone-first or voice-first calling.

You can change a call to the opposite method for that call simply by pressing the INTERCOM button again after dialing the extension number.

To manually cause the other telephone to ring (tone

calling),

1. LIFThandset.

2. DIALextension number (called telephone will ring).

To voice announce manually (voice calling),

1. PRESS INTERCOM.

2. DIALextension number.

3. SPEAK your announcement.

Automatic Dialing

There are two types of automatic dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To speed dial a personal speed dial number stored at the dial pad,

1. LIFThandset.

2. DIALspeed dial number on dial pad (

To speed dial a system speed dial number stored at the dial pad,

1. LIFThandset.

2. DIAL

14 Single Line Proprietary Telephone Station User’s Guide

* AND system speed dial number.

0 to 9).

GCA70-251 Making Calls

Camping On - Busy Station, Automatic Callback

If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available.

To camp on at any busy station,

1. DIAL *6.

2. Your telephone immediately hangs up. When the station you

called becomes available, your telephone will ring with five short tone bursts.

When you hear five short tone bursts,

1. LIFThandset. The other telephone will start ringing.

NOTE: If you do not press INTERCOM after you hear the ring back tones

within the time limit set by the installer, the system cancels the call back.

To cancel the call back before your telephone sounds the tone bursts,

1. PRESS INTERCOM AND DIAL #6.

To camp on at a station with a Do Not Disturb condition set,

1. DIAL *6 when you hear the DND tone. A call back will

occur when called station is no longer set in the Do Not Disturb mode.

Single Line Proprietary Telephone Station User’s Guide 15

Making Calls GCA70-251

Advanced Camping On Options

Camping On - Idle Station, Automatic Callback

If you call another station and hear ringing but receive no answer, you can press a buttonthat willcause the systemto ringyour telephone whenany activity isinitiated at that station.

To camp on at a station for which you hear ringing but

receive no answer,

1. DIAL *6 AND HANG UP handset. Callback will occur

after any activity is initiated at the dialed station.

To cancel the camp-on condition,

1. LIFThandset AND DIAL #6.

2. HANG UP to end.

Camping On - Busy Station, Wait For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work).

To activate call waiting when you hear a busy signal,

1. DIAL *6 (called party hears tone).

2. WAIT on line for reply.

3. Called party can place the current call on hold or disconnect from

the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation.

To cancel call waiting,

1. PRESS INTERCOM AND DIAL #6.

2. HANG UP to end.

16 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Making Calls

To answer a call-waiting tone if you receive one while on a

call,

1. HEAR short tone burst in receiver.

2. PLACE current call on hold, OR complete call AND HANG UP

(waiting call will ring at your telephone).

3. LIFThandset to answer call.

Your

Station

BUSY

To Wait For

Callback...

...Dial 6

and Disconnect

When idle,

your call

is connected.

Busy

Station

To Send Call

Waiting Tone...

...Dial 6 and Wait For Reply

Busy station

hears tone

and may respond

or ignore.

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

NO ANSWER

To Wait For

Callback...

...Dial 6

and Disconnect

When any activity

occurs at station,

your call is

connected.

ABC

DEF

Idle

Station

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Single Line Proprietary Telephone Station User’s Guide 17

Camping On Options

Making Calls GCA70-251

Redialing

The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing. Subsequent dialing activity overwrites a temporarily saved number.

To redial the last-dialed number,

1. LIFThandset OR DISCONNECT current ringing or busy tone.

2. DIAL

3. LISTEN for ringing or busy tone over the telephone.

18 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Advanced Call Handling

Advanced Call Handling

Waiting For ALine (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line.

To queue for a line group,

1. LIFThandset AND LISTEN for intercom dial code.

2. DIALthe line group access code (see Line Group Access code

table on page 37 for your system’s codes).

3. HEAR busy tone.

4. DIAL

5. When line group is free, your telephone sounds several short tone

bursts. When you hear these tone bursts , lift handset, hear dial tone, and place call.

To cancel line queuing or line group queuing,

1. PRESS INTERCOM.

2. DIAL

*6.

#6.

Single Line Proprietary Telephone Station User’s Guide 19

Advanced Call Handling GCA70-251

Conferencing

When using the DXPsystem, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. When using the DXP Plus or FXS or FXT system, you can include up to seven parties (in various combinations) in a conference call.

To set up a conference call that includes any combination

of outside lines and intercom parties,

1. MAKE first call.

2. PRESS TRNS/CNF (call is placed on hold automatically).

3. SELECTnext line AND MAKE next call.

4. PRESS TRNS/CNF to establish conference.

5. PRESSTRNS/CNF button to add more parties.

To continue conversation on remaining line after other

outside lines have dropped out of conference,

1. PRESS HOLD.

2. PRESS the line button of the remaining party.

To retrieve a line from hold and bring that party back into the conference,

1. PRESS TRNS/CNF.

2. PRESS line button.

3. PRESS TRNS/CNF.

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call.

20 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Advanced Call Handling

To drop out of a conference call you initiated involving

outside lines (creating an unsupervised conference),

1. DIAL # (lines remain lighted and in use until one or both

outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered).

To rejoin an unsupervised conference between two outside

lines,

1. LIFThandset AND PRESS TAP.

Other

Station

...Press TRNS/CNF.

ToRemoveaCaller

From A Conference...

Other

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

...Select Line Button

and Disconnect Line.

ToAddaCaller

to a Conference...

ABC

DEF

G HI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Conferencing Options

Managing a

Conference

Call

To D ro p O u t o f

A Conference...

Your

Station

...Dial #.

Single Line Proprietary Telephone Station User’s Guide 21

Advanced Call Handling GCA70-251

Call Forwarding

Forwarding a Call

You can forward the calls that normally ring at your telephone to another telephone. To remind you that the system is forwarding your calls, your telephone sounds a short ring burst each time the system forwards a call.

To forward your calls,

1. LIFThandset.

2. CHOOSE one of the following call forwarding options:

•

DIAL *51 to forward prime line and intercom calls.

•

DIAL *52 to forward all calls.

•

DIAL *53 to forward prime line and intercom calls after ring no answer or busy line.

•

DIAL *54 to forward all calls after ring no answer or busy line.

3. DIALextension number of telephone to receive your forwarded

calls OR DIAL desired group intercom number. HANG UP to end.

22 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Advanced Call Handling

To cancel call forwarding,

1. LIFThandset.

2. DIAL

Caller

#5. Your telephone immediately hangs up.

Dial 51S

Dial 52S

Forward All Calls

Your

Station

Dial 53 Or 54SS

Call Forwarding Options

That RIng At Your

Station

Forward Only Your

Prime Line and

Intercom Calls

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Forward

Station

Forward Only Calls

That Are Not Answered

At Your Station

Single Line Proprietary Telephone Station User’s Guide 23

Advanced Call Handling GCA70-251

Call Forward Outside System (CFOS)

TheCall ForwardOutsideSystem* (CFOS)feature allows youto forward incoming or transferred line calls to telephone numbers outside the system. As with regular call forwarding, you must select the type of calls that you wish to forward (prime line, intercom or all).

To activate CFOS with your station,

1. LIFThandset AND DIAL *56.

2. DIALone of the following codes to designate the type of calls to

forward:

•

DIAL 1 to forward intercom calls only.

•

DIAL 2 to forward prime line calls.

•

DIAL 3 to forward all calls.

•

DIAL 4 to froward ring-no-answer intercom calls.

•

DIAL 5 to forward ring-no-answer prime line calls.

•

DIAL 6 to forward all ring-no-answer calls.

3. PRESS the speed dial button programmed with the target

number, OR SELECT a line AND DIAL number (max 16 digits).

4. HANG UP to end.

To deactivate CFOS, choose one of the following:

1. LIFThandset AND DIAL *56.

To join an active CFOS call from the CFOS-enabled station,

1. NOTE flashing HOLD light indicating active CFOS call, AND

PRESS TAP. Join CFOS-forwarded party and CFOS destination

in a conference call.

* Comdial has taken reasonable steps in the design of all product features, including CFOS

, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

24 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Advanced Call Handling

Call Transferring

Screened Call Transfers

You can answer a call at your station and transfer it to another telephone. If you first identifythe caller to theparty receiving the transfer(giving that user theopportunity to prepare for the call), you have made a screened transfer.

To screen and transfer a call to another telephone in the

system,

1. ANSWER call.

2. PRESS TRNS/CNF (call is automatically placed on hold).

3. DIALextension number of telephone to receive transfer.

4. ANNOUNCE call when intercom party answers.

5. HANG UP.

Unscreened Call Transfers

You can answer a call at your station and transfer it to another telephone. If you transferthecallwithoutfirst announcingit, youhave madean unscreenedtransfer.

To transfer an unscreened call to another system telephone,

1. ANSWER call.

2. PRESS TRNS/CNF (call is automatically placed on hold).

3. DIALextension number of telephone to receive transfer.

4. HANG UP. The transfer will ring at the called telephone.

If the intercom party is busy or does not answer,

1. LIFThandset to answer recalling line.

Single Line Proprietary Telephone Station User’s Guide 25

Advanced Call Handling GCA70-251

Other Call Transferring Options

Hot Transfer

A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a handsfree mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her station to answer the call.

To make a hot transfer to another telephone in the system,

1. ANSWER call.

2. PRESS TRNS/CNF (the call is automatically placed on hold).

3. DIALextension number of telephone to receive the transfer.

4. ANNOUNCE call.

5. PRESS TRNS/CNF.

6. HANG UP. The person receiving the transfer then has the call.

Quick Transfer

When the installer programs the quick transfer method, it allows you to do an automatictransferofanincoming linecall withoutpressing theTRNS/CNF button.

To do a quick screened transfer,

1. ANSWER call.

2. DIALintercom number for transfer location.

3. When party at transfer location answers, ANNOUNCE call.

4. HANG UP.

26 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Advanced Call Handling

To do a quick unscreened transfer,

1. ANSWER call.

2. DIALintercom number for transfer location.

3. HANG UP.

Call Transferring Summary

Transferoption

Screened Transfer

Unscreened

Transfer

Hot Transfer

Quick Transfer

(with intro)

What are the sender’s

actions after answering

original call?

1. Press TRNS/CNF

2. Dial extension

3. Announce call

4. Disconnect

1. Press TRNS/CNF

2. Dial extension

3. Disconnect

1. Press TRNS/CNF

2. Dial extension

3. Announce call

4. Press TRNS/CNF

5. Disconnect

1. Dial extension

2. Announce call

3. Disconnect

How is the transferred call

delivered to the receiver?

Normal intercom ringing (two short bursts) and the introduction of the call; if answered in station mode, ringing will also follow the transfer

Normal intercom ringing (two short bursts)

Transfer introduction followed directly by the incoming call

Intercom ringing (two short bursts) and the introduction of the call; if answered in station mode, ringing will also follow the transfer

Best suited for:

Normal transfers that require introduction.

Expected transfers that need no introduction.

Personnel who must receive speakerphone calls in a hands-free mode.

Normal transfers from attendants and operators who handle a large number of incoming calls which require transfer.

Quick Transfer

(without intro)

Single Line Proprietary Telephone Station User’s Guide 27

1. Dial extension

2. Disconnect

Normal intercom ringing (two short bursts)

Expected transfers from attendants and operators who handle a large number of incoming calls which require transfer.

Advanced Call Handling GCA70-251

Call Parking

Parking a Call

You can place a call on hold in the system so that someone can answer the call from any station that does not have a line appearance for the call. Youaccomplish this by placing the call in one of many park orbits, where the call remains until it is answered.

To park a call in orbit,

1. While on the call, PRESS INTERCOM OR PRESS TRNS/CNF if

intercom call.

2. DIAL

3. DIALcode for park orbit (

10–99).

4. Remember the code for later use or make it known to those who

need to know it in order to retrieve the call.

To retrieve a call that was placed on hold in the system

910 to 999 for orbit

(parked),

1. PRESS INTERCOM.

2. DIAL

3. DIALcode for orbit (

910 to 999 for orbit 10–99).

Handling Park Recalls

Whena parkedcall timesout ofthe system,it returnsto yourtelephone inthe formof a park recall (you hear four short tone bursts at 12-second intervals).

To answer a park recall,

1. LIFThandset. The call will then connect to your station.

To place a park recall on hold at your station,

1. ANSWER/RETRIEVE call.

2. PRESS HOLD. If the call remains on hold for a period of time, it

will ring back to your telephone as a hold recall.

28 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Advanced Call Handling

To re-park a park recall and restart the park timer,

1. ANSWER/RETRIEVE call.

2. PRESS INTERCOM AND DIAL S and park orbit code. (the

system places the call back in its original park orbit where it remains until it is answered or until it recalls again).

Your

Caller

Station

If the Parked Call

Is Not Answered

To Place Call

In a Parking Orbit...

...DIAL and

WithinaSetTime,

It Recalls To Your

Station

Orbit Number

(910-999)

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Parking

Orbit

To R e tr i ev e a

Parked Call From

Any Other Station...

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Other

Stations

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

OPER

SHIFT

HOLD

TAP

...DIAL # and

Orbit Number

(910-999)

Parking Calls

Single Line Proprietary Telephone Station User’s Guide 29

Advanced Call Handling GCA70-251

Paging

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit.

To send a paging announcement,

1. LIFThandset.

2. PRESS INTERCOM.

3. DIAL

NOTE: Zone 1 (code 70 ) provides an all-call function in the default

mode.

4. MAKE announcement.

5. REMAIN on line if awaiting a reply (known as a Meet-Me page),

OR HANG UP handset.

Attimesother telephone users may page you with instructions to meet them on line. This is known as a Meet-Me page. Youcan go to the nearest telephone, dial a code, and be in contact with the paging party.

To reply to a Meet-Me page,

1. LIFThandset of nearest telephone.

2. PRESS INTERCOM.

3. DIAL

4. Meet paging party on line.

70 through 77 for zones 1–8.

78.

30 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Nonverbal Messaging

Nonverbal Messaging

LCD Message Delivery

You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone.

To turn on a message from your telephone,

1. LIFThandset, PRESS INTERCOM AND DIAL *02.

2. DIALthe desired code number from your message list (01–30)

on the next page,

•

For a “Back At” message, dial the code for time numbers and colon from dialing codes table.

(For example, DIAL

•

For a “Call” message, dial code for telephone number of your new location.

(For example, DIAL

for the time 01:45).

02 02 00 00

#00012904

# 09 07 08 15

for the number 978–2200).

NOTE: See following page for dialing codes.

3. DIAL

light flashes to indicate the waiting message.

To turn off the message and your intercom light,

1. LIFThandset, PRESS INTERCOM AND DIAL #02.

Single Line Proprietary Telephone Station User’s Guide 31

# AND HANG UP to end message. Your intercom

Nonverbal Messaging GCA70-251

Dialing Code Table

Character Dialing Code Character Dialing Code

101 808 202 909 303 000 4 04 space 12 505 –15 606 :29 707

LCD MESSAGE LIST

(Write the attendant supplied messages here.)

Dial Code Message

01 Back at (default message 1) 02 Call (default message 2) 03 Ask them to hold (default message 3) 04 Take a message (default message 4) 05 I will call back (default message 5) 06 07 08 09

32 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Nonverbal Messaging

LCD MESSAGE LIST

(Write the attendant supplied messages here.)

Dial Code Message

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Single Line Proprietary Telephone Station User’s Guide 33

Nonverbal Messaging GCA70-251

Message Waiting Light and Messaging

Ifthe systeminstaller designates yourstation to havemessage-wait originateability, you can turn on the message-waiting light of any other telephone.

To turn on the message-waiting light (and a broken dial

tone) at another station that is idle or busy,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number. The message-waiting light of called

station will flash.

To turn off the message waiting light at a busy or idle

*3.

station,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number. The message-waiting light of called

station will turn off.

To turn off the message-waiting light during

#3.

message-delivering conversation,

1. PRESS INTERCOM once if off-hook.

To receive a message at an alerted station,

1. OBSERVE flashing message waiting light OR HEAR broken

dial tone.

2. PRESS INTERCOM AND HOLD. The station that left the message

is called automatically.

34 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Programming

Programming

Speed Dial Numbers

Speeddialing isa feature thatlets youstore and dialfrequently called numbersusing oneortwobuttons. You canstore numbersfor speeddialing atany keypadnumber.

NOTE: The Federal Communications Commission (FCC) requires that

when programming emergency numbers and(or) making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call;

2. Perform such activities in the off-peak hours, such as early morning or late evening.

To store an outside number as a speed dial number, follow the display prompts and proceed as follows:

1. LIFThandset AND PRESS INTERCOM.

2. DIAL

3. PRESS dial pad button (0–9) to choose storage location.

Single Line Proprietary Telephone Station User’s Guide 35

**1.

Programming GCA70-251

4. CHOOSE your speed dial route from the following list:

•

PRESS line button to select outside line,

•

DIAL 00 to select prime line or last line used,

•

DIAL 01 to 16 to select line group,

•

PRESS INTERCOM button or dial 8 to select intercom.

NOTE: You may need a pause between numbers to compensate for differ

ences in response time between your system and the host system (ask your attendant about this). To store a pause, press HOLD, then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing.

5. DIALnumber (up to 16 digits long—include

* and # if

needed).

6. PRESS TRNS/CNF to store the number.

7. REPEAT previous steps until all numbers are stored.

HANG UP to end.

As you program numbers, fill in the identification strips on your telephone as well as this table.

Personal Speed Dial Numbers

(Keypad Buttons)

16 27

38 49 50

36 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Other Advanced Features

Other Advanced Features

Line Groups

Some systems have telephone lines arranged into line groups that you may access for outside calling instead of selecting an individual line button.

If your system has line groups, access them as follows:

1. LIFThandset AND PRESS INTERCOM.

2. DIALdesired line group access code,

Line Group Access Codes

Line Group Default Code Active Code*

2 through 11

12 through 16

* If your system attendant has reassigned your line group access codes, write them

here for future reference.

3. LISTEN for outside dial tone.

4. DIALdesired number.

Single Line Proprietary Telephone Station User’s Guide 37

80 through 89

60 through 64

Other Advanced Features GCA70-251

Account Codes

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call.

To enter account code on an incoming call,

1. PRESS INTERCOM AND DIAL *04 (call is automatically

placed on hold).

2. DIALaccount code. Your telephone automatically returns to the

call after you’ve dialed the complete account code.

Dependingupon how theinstaller has programmed yoursystem, account codeentry may be “forced”(mandatory) for dialing outside numbers.

To enter account code on an outgoing call,

1. DIAL 9 OR other line button.

2. PRESS INTERCOM (call is automatically placed on hold).

3. DIAL

4. LISTEN for dial tone AND DIAL number you are calling.

*04 AND account code.

38 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Other Advanced Features

Do Not Disturb Condition

This feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls.

To enable DND,

1. PRESS INTERCOM AND DIAL #01.

To override a do not disturb condition at another telephone,

1. MAKE intercom call AND HEAR DO NOT DISTURB tone.

2. DIAL

bursts).

3. WAIT for reply.

To disable DND,

1. PRESS INTERCOM AND DIAL #01.

*03 (called party will hear several short tone

Single Line Proprietary Telephone Station User’s Guide 39

Other Advanced Features GCA70-251

Tracker Paging System

The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers.

Alongwith the parkedcall message, thesystem parks thecall inorbitfor retrievalby the paged party.The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.

When outside callers call into a system that has both a Tracker Paging option and a voicemail optioninstalled, thesystem givesthese callersthe optionof eitherleaving a message or tracking the person that they are calling.

To track a called party after receiving a ring—no answer,

1. MAKE an intercom call to someone AND RECEIVE no answer.

2. PRESS INTERCOM AND DIAL

3. HEAR confirmation beep (Tracker page accepted) OR HEAR

busy tone (Tracker page not accepted). HANG UP handset.

To track a called party without first calling them,

1. PRESS INTERCOM AND DIAL *8.

2. DIALextension number.

3. HEAR confirmation beep (Tracker page accepted) OR HEAR

busy tone (Tracker page not accepted).

4. HANG UP handset.

*8.

40 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Other Advanced Features

To use Tracker to transfer a call to a park orbit for retrieval

and transmit the call’s park orbit code and caller ID information (if available),

1. ANSWER call AND PRESS TRNS/CNF.

2. DIALextension number.

3. PRESS INTERCOM AND DIAL

not answer or is busy.

4. HEAR confirmation beep (Tracker page accepted) OR HEAR

busy tone (Tracker page not accepted).

5. HANG UP handset.

To retrieve a call that you parked using the Tracker option,

1. PRESS TA P to retrieve.

If you receive a parked call message on your Tracker pager,

1. GO to any system station.

2. PRESS INTERCOM.

3. DIALTracker pager orbit code (

4. RETRIEVE call.

To enable or disable a Tracker pager at your station,

1. PRESS INTERCOM.

2. DIAL

#07 to enable, OR DIAL #06 to disable.

*8 IF the called station does

#800 to #899 ).

3. HANG UP handset.

Single Line Proprietary Telephone Station User’s Guide 41

Other Advanced Features GCA70-251

TAP

MUTE

HOLD

TRNS/CONF

MESSAGE

VolumeControl

Setting Current VolumeLevel

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, back ground music, and the group listening mode.

There are four ringer loudness

levels (plus an off position). Set these levels as follows:

1. While your telephone is on-hook and

idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting. (On the 8112N, the ringer volume is controlled by a three position switch on the bottom of the telephone.)

Volu me U p Button

Impact SCS Volume Buttons

GHI4JKL5MNO

*0#

INTERCOM

MESSAGE

TRNS/CONF

MUTE

HOLD

DEF31ABC

WXY9TUV8PRS

TAP

Volu me

Down

Button

NOTE: If you set the ringer to the off position, your telephone will sound a

short ring burst once for each call you receive at your station while the ringer is off.

There are at least eight handset loudness levels that you can set for the current call as follows (not available on 8112N):

1. While on a call and in handset mode, PRESS the VOLUME UP OR

VOLUME DOWN button once for each change in loudness that you

desire.

NOTE: When the call ends, the system resets the loudness of all future calls

to the programmed (default) setting. For instructions in setting your sta tion’s default volume, see Default Volume Control section in the system spe cific Advanced Features chapter.

42 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Other Advanced Features

Muting YourStation (not available on 8101N)

By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker.

To mute your station,

1. PRESS MUTE (mute function and light turn on). You can still

hear the distant party, but he or she cannot hear you.

To speak to the distant party,

1. PRESS MUTE again (mute function and light turn off).

Single Line Proprietary Telephone Station User’s Guide 43

Other Advanced Features GCA70-251

Automatic Set Relocation

If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice as to whether you want to keep your previous programming or use the programming in the new location.

To maintain the extension number and programming

features from the old location,

1. CONNECTthe telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND PRESS HOLD while

the light is still flashing (your telephone immediately assumed the features from the previous location).

NOTE: If you do not select a button after installing the telephone, the

system automatically defaults to the programming from the previous location.

To assume the extension number and programming features from the new location,

1. CONNECTthe telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND DIAL

light is still flashing (your telephone immediately assumes the features from the new location).

44 Single Line Proprietary Telephone Station User’s Guide

# while the

GCA70-251 Feature Access Codes

Feature Access Codes

This chart provides you with a Quick Reference Guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference.

Feature Enable Code Disable Code

Account Code

All Call

Attendant Calling

Authorization Code

INTERCOM +

authorization code

*04 +

account code

#08 +

Automatic Callback and Call Waiting

Call Forward, Personal

Call Forward, Ring-No Answer, All Calls

Call Forward, Ring-No Answer, Personal Calls

Call Forward, All Calls

Single Line Proprietary Telephone Station User’s Guide 45

INTERCOM +

extension number

INTERCOM +

extension number

INTERCOM +

extension number

INTERCOM +

extension number

*6 INTERCOM + #6

*51 +

*54 +

*53 +

*52 +

INTERCOM +

Feature Access Codes GCA70-251

Feature Enable Code Disable Code

Call Park, Orbit 910-990

Call Park, Pickup

Call Pickup, Directed

Call Pickup, Group

Do Not Disturb

Do Not Disturb Override

Executive Override

Hold, Manual

INTERCOM +

* +

910 to 999

INTERCOM +

# +

910 to 999

INTERCOM +

extension number

INTERCOM +

extension number +

*4 +

#01

*03

extension number +

HOLD

INTERCOM + #01

(repeat)

*03

Hold, Exclusive

Hold, Directed

Hold, Directed Pickup

LCD Messaging

Line Group 1

Line Groups 2-11

46 Single Line Proprietary Telephone Station User’s Guide

INTERCOM +

HOLD + HOLD

INTERCOM +

message

INTERCOM +

*90

#90

*02 +

80 to 89

INTERCOM +

#02

GCA70-251 Feature Access Codes

Feature Enable Code Disable Code

Line Groups 12-16

Line Pick Up From Any Station, Zones 1-4

Line Pick Up From Any Station, All Zones

Meet-Me Answer Page

Message Waiting

Message Wait Retrieval

Operator Access

Paging, All Call

Paging, Zones 2-8

INTERCOM +

extension number

INTERCOM +

60 to 64

65 to 68

*3 +

#00

71 to 77

INTERCOM + #3 +

extension number

Paging, Meet-Me

Park Orbit Retrieve

INTERCOM +

# +

910 to 999

Park Orbit Send

INTERCOM +

* +

910 to 999

Personal Ringing Tones

Redial Last Dialed Number

Single Line Proprietary Telephone Station User’s Guide 47

INTERCOM +

code (

**4 +tone

1 to 8 )

Feature Access Codes GCA70-251

Feature Enable Code Disable Code

1 , 2 , 3 , 4 ,

Speed Dial, Station

Keypad

5 , 6 , 7 , 8 , 9 ,or

Speed Dial, System

Speed Dial, Programming

Voice-Announce Block

NOTE: The dialing codes provided in this quick reference guide are default

values. Your system installer has the ability to renumber these codes.

The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones.

Pick Up Last Line

*100 to *599

INTERCOM +

Feature Enable Code

**1

*2 INTERCOM + #2

*08

Broker’s Call

Speed Dial Access Code

Saved Number Redial

Dial Saved Number

TAP Dialing Code

48 Single Line Proprietary Telephone Station User’s Guide

*07 *01 *06 *09

GCA70-251 Glossary

Account Code

A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes.

All-Call Paging

Paging through the intercoms of all stations in the system.

Assist Button

Abutton that you can program that will let you send a message requesting assistance to the LCD of another telephone.

Attendant

Also known as the operator; typically,the first person to answer incoming calls and responsible for directing calls to the proper person or department.

Automatic Callback

System will ring a calling telephone when a busy called telephone becomes idle.

Automatic Dialing (or Autodialing)

Using programmable buttons to store numbers for one- or two-button dialing.

Glossary

Automatic Redialing

Turning on a program that automatically redials the last number dialed once a minute for 10 minutes.

Automatic Route Selection (ARS)

ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number,if needed, to match the selected line group. ARS makes routing decisions (which lines to route a call over, if and how to modify a number, and costing information) based entirely upon the programming of the system.

Automatic Station Relocation

Process by which the system automatically recognizes particular stations if they are relocated to a different station port; the same class of service and station features are provided the station at the new port.

Single Line Proprietary Telephone Station User’s Guide 49

Glossary GCA70-251

Block Programming

To eliminate the need to program each station individually,programmers can assign features or functions to groups of stations.

Button Query

Feature which allows users to display the functions of programmable buttons on LCD tele phones.

Call Forward

Designating another telephone to receive intercom calls normally directed to the user’s telephone.

Call Forward Outside System (CFOS)

Allows station users to forward incoming or transferred line calls to telephone numbers outside the system.

Call Park

Placingan active call at a particular telephone insystem hold (park orbit) and retrieving itbyany telephone.

Call Pick-Up

Answering a call at one telephone when it is ringing at another telephone.

Call Transfer

Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party.

Caller ID

Allows station users to view the originating line number of incoming calls before they are answered.

Camp On

Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system; also allows users to send a tone to busy telephone to notify the station that a call is waiting.

Central Message Desk

Astation that has been assigned to control message waiting lights and deliver messages to other stations in the system.

Class Of Service (COS) Programming

Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations.

50 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Glossary

Data Interface Unit (DIU)

This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine.

Departmental Station Operation

The operation of stations that are organized into departments.

Dial By Name

This feature allows users to employ any two-line display,LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item.

Digital Voice Announcing (DVA)

TheDVAisaline-powered device thatprovides voice promptsforauto-attendant and transfer,or you can use it to enhance the operation of DISA and Tracker.

Direct Inward System Access (DISA)

An enhancement option that allows outside callers to directly call a station or access certain internal system features, including all line groups and ARS. To prevent fraudulent access and unauthorizeduse, thecaller mustuse anauthorization codeand systemaccess codeto gainaccess to outside lines as well as many of the advanced telephone features.

Direct Inward Station Dialing (DISD or DID)

This feature allows an outside party to call an intercom station directly without an attendant’s assistance.

Direct Station Selection/Busy Lamp Field (DSS/BLF)

Programmable buttons which allow the user one button to place intercom calls to other stations withinyour system; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station. See telephone layout drawings in Chapter 1 for location.

Do Not Disturb

A mode that disables incoming call ringing and intercom calling.

Dual Tone Multiple Frequency (DTMF)

The tones made by your telephone when you dial.

DXP, DXPPlus, FXS and FXT

Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchange able.

Dynamic Line Button

System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations.

Single Line Proprietary Telephone Station User’s Guide 51

Glossary GCA70-251

E&M Tie Lines

In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes.

Exclusive Hold

Only the telephone placing the call on hold can retrieve it.

Executive Override Breaking into a conversation at a busy called telephone. This intrusion is

announced by several quick tone bursts over the conversation.

Handsfree Answer Inhibit

A telephone can be set to block voice calls sent to it over the speaker.

Hookflash

Actionthatoccurswhenthe TAPbutton ispressed. Neededfor activatinghost systemfeatures.

Hookswitch

Theswitchonatelephone which,when depressedmanually orby thehandset, disconnectsa call.

IMIST

Module which allows the connection of an external device to a Comdial digital telephone.

Industry Standard Telephone (IST)

Analog telephone with only a basic 12 button keypad and no advanced features

Intercom

An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system.

Keypad

Buttons

0 through 9 , * and # used for dialing.

Last Number Redialing

Automatically dialing the last number dialed.

52 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Glossary

LCD

Liquidcrystaldisplay; the alphanumericdisplay ofseveral ComdialDigital Telephonemodels.

Line Groups

Programmersassemble and program outside lines into distinct line groups which usersmust dial a certain code to access.

Line Queuing

When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle. When the line becomes idle, the user’s telephone will ring.

Meet-Me Answer Page

Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation.

Messaging

Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status.

Mute

Afixedfeature button that keepsa distant party from hearingyourconversation. This button also lets you adjust the telephone display contrast from light to dark.

Night Transfer

Transferring incoming calls to a particular station(s) for off-hour answering.

Operator Station

Also known as the attendant station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system although multiple attendant stations are possible

Paging

This feature allows station users to dial-up customer provided loudspeaker paging equipment andpage over externallyplaced loudspeakers and determineswhat paging zones, ifany,a station can page over.

Prime Line

Alinedesignatedto aparticular telephoneandautomaticallyselectedwhen thehandset islifted.

Single Line Proprietary Telephone Station User’s Guide 53

Glossary GCA70-251

Privacy

Line feature, assigned by the programmer, to allow only one station to access a line at any time; no other station has access to the line unless the user makes it available through conferencing.

Programmable Buttons Each telephone or station has buttons that can be user-programmed for

autodialing numbers or feature codes, or other special purpose dialing requirements.

Pulse/Tone Switching

Changing from pulse/rotary dial signals to tone/DTMF signals.

Queue

Method by which a station user waits for an available line by dialing a code and waiting for the system to call back.

Response Messaging

Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display.

Ringing Line Preference

An automatic connection to any outside line ringing at the station when the station handset is taken off-hook.

Ringing Tones, Personal

A telephone can be arranged to ring in one of six distinctive tones.

Saved Number Redialing

Saving a last manually dialed number for later autodialing.

Screened Call Transfer

Allows users to first announce and then transfer both line and intercom calls from one station or group to another.

Service Observing

Classof service programming option allows usersto enter an in-progress call inan unannounced muted mode to monitor the call.

Speed Dialing

Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed byonlyonespecificuser) orsystem calls(numbers usedand accessedby anyonein thesystem).

54 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Glossary

Station

A single system telephone with an individual identity and feature set assigned by the programmer.

Station Message Detail Accounting (SMDA)

Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies.

Subdued Off-Hook Voice Announce (SOHVA)

Aprivateannouncement that can be madeto a busy party which theyhear through the receiver of their handset.

System Alarm Reporting

Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated.

System Speed Dial

System speed dialing provides system users with a repertory of up to 500 numbers that they can dialfrom any telephone in the system. The installer orthe attendant is responsible for storingthe system speed dial numbers.

TAP(Flash/Recall)

Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash.

Toll Restriction

Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines.

Tone Call

A ringing intercom call.

Tracker Pager

The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers.

TRNS/CNF

A fixed feature button that allows you to transfer outside calls and set up conference calls.

Unscreened Call Transfer

Allows users to transfer line or intercom calls from one station or group to another without first announcing them.

Single Line Proprietary Telephone Station User’s Guide 55

Glossary GCA70-251

Unsupervised Conference

After a establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties.

Voice call

A verbal intercom call.

Voice Announce Blocking (VAB)

A telephone can be set to block voice calls sent to it over the speaker.

Zone Paging

Paging through the intercoms of some stations or departments in the system.

56 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Feature Networking Support

Feature Networking Support

The table below shows all the features available on Set 15A. It identifies whether each feature is for a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. Also provided is information on which features Comdial provides remote networking support too.

Type

Feature Name

Abandoned Hold Release Terminating None

Account Code Both None Alarms Local Node

A-lead Local Node Alternate Attendant Terminating Comdial Local Node ANI (passed across the

network but must be enabled per node)

ANI DNIS (passed across the network but must be enabled per node)

ANS Detect Originating Comdial

ARS Both Comdial

Attendant Programing Both Comdial Local Node Authorization Code Originating None Local Node

Auto Hold Terminating None

Auto Pause Terminating None

Auto Redial Originating None

Originating/

Terminating/Both

Terminating Comdial/QSIG

Originating Comdial/QSIG

N/A None Local Node

Remote

Networking

Support

Feature

Parameters

Across Network

Local (display telephones)

Across Network

Program Feature

Node/COS

Node

Single Line Proprietary Telephone Station User’s Guide 57

Feature Networking Support GCA70-251

Feature Name

Aux Line

Type

Originating/

Terminating/Both

Remote

Networking

Support

Feature

Parameters

Across Network

Program Feature

Node Aux Ring Local Node Block Program

Across Network

Incoming DID Node

Across

Button, Programable Both Comdial

Network (with

Node/Station

limitations) Across

Call Costing Originating None

Network (with

Node/Station

limitations) Call Divert Terminating Comdial Local Node/Station Call Forward Default

Forward Call Forward All

Immediate

Terminating Comdial

Call Forward All RNA Terminating Comdial

Call Pickup Directed Terminating Comdial

Across

Network

Across

Network

Across

Network

Across

Network

Node/Station

Node/Station Call Pickup Group Terminating None Local Node/Station Call Time Originating None

Call Transfer Both Comdial

Across Network

Node/Station

Node/Station Call Waiting Tone Terminating None Local Node/Station

Camp On Terminating None Local Node/Station CFOS Both None Local Node/Station Clock Set Local Node

Across

Conference Both Comdial/QSIG

Network (with

Station

limitations) COS Local Node Day Night Class of

Service

Both Comdial Local Node

Delay Hot Line Terminating None Local Node/Station Dist Ring Terminating None Local Node/Station Dial by Name Originating None Local Node/Station

58 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Feature Networking Support

Feature Name

Type

Originating/

Terminating/Both

Remote

Networking

Support

Feature

Parameters

Program Feature

Directed Station Hold Both None Local Node/Station Disable Station Local Node/Station

Disconnect Notification Both None

Across

Network DND/inhibit/override Terminating Comdial/QSIG Local Node DNIS (passed across the

Network but must be enabled per node)

Both Comdial

Local

(display

phones)

Node

Across DSS/BLF Both Comdial

Network

(with

Node/Station

limitations) DTMF Signaling Both None

Enhanced Night Mode Terminating None

Enhanced Ringing Terminating None

Across

Network

Across

Network

Across

Network

Node

Executive Override Both None Extended DTMF Feature Numbering Local Node

Group Listen Terminating None

Hands Free Both None

Hold Terminating Comdial/QSIG

Across

Network

Across

Network

Across

Network

Node/Station

Hunt Group (can access Hunt group across Network but members must be local to each

Terminating Comdial

Across

Network

Node

other) Hunt List Terminating None Local Node/Station Idle Line Both None Local Node

Incoming Call Routing Both Comdial

Across

Network

Node

Intercom Numbering Local Node Intercom Speed Dial Last

Number Dialed

Originating None

LCD Contrast Both None

Across

Network

Local

Station Only

Node/Station

Single Line Proprietary Telephone Station User’s Guide 59

Feature Networking Support GCA70-251

Feature Name

Type

Originating/

Terminating/Both

Remote

Networking

Support

Feature

Parameters

Program Feature

LCD Messaging Both None Local Node

Local or Line Group Both None

Network

Node

Channels Line Monitoring Both Comdial Local Node

Line Names Both Comdial/QSIG

Across

Network

Node

Line Queue Both None Lock Both None Local Node/Station Location Codes Both None Local Node Mark Both None Local Node/Station Message Deposit Both Comdial Local Node/Station

Message Waiting Terminating Comdial

Across

Network

Node/Station

Music, Background Both None Local Music, On Hold Both None Local

Mute Both None

Operator/Network Both Comdial

Across

Network

Across

Network

Node/Station

Hub

Operator/Node Both Comdial Local Node Page Both None Local Node Park Orbit Terminating None Local Node

Personal Ring Tone Terminating None

Local

Station Only

Node/Station

Prime Line Originating None Local Node/Station Privacy Terminating None Local Node/Station Pulse Set On Originating None Local Node Query (button) Originating None Local Node/Station Queue Terminating Comdial Local Node/Station

Across Quick Transfer Terminating Comdial

Network

(with

Node/COS

limitations)

Across Recall Call Forward

Network

(with

Node/Station

limitations) Recall Timing (Hunt

Group)

Terminating Comdial/QSIG

Across

Network

Node

60 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Feature Networking Support

Type

Feature Name

Originating/

Terminating/Both

Record Both Comdial

Remote

Networking

Support

Feature

Parameters

Across

Network

Program Feature

Node/Station

Response Message Both None Local Ring Monitoring Terminating Comdial Local Node/Station Serial Transfer Terminating Comdial/QSIG Local Service Observe Originating None Local Node/Station

Shift for Speed Dials Both None

Across

Network

Node/Station

Silent for Ringing Both None Local Node/Station SLPS—Brokers Mode Both None Local SLPS—Dial Saved

Number SLPS—Pick Up Last

Line

Originating None

Terminating None

SLPS—Save Number Originating None

SLPS—TAP Both None

Across

Network

Across

Network

Across

Network

Across

Network

Across SMDA/SMDR Both Comdial

Network

(with

Node

limitations)

Across Softkey Both Comdial

Network

(with

limitations) SOHVA Terminating Comdial Local Node/Station SOHVA Service Observe Originating None Local Node/Station

Dial Originating None

System Speed Dial Both None

Across

Network

Across

Network

Node/Station

Node

Across Station Monitoring (DSS/BLF)

Both Comdial

Network

(with

Hub only

limitations) Station Names Both None

Station State Query Originating Comdial

Across

Network

Across

Network

Node/Station

Subdue Ringing Terminating Comdial Local Node/Station

Single Line Proprietary Telephone Station User’s Guide 61

Feature Networking Support GCA70-251

Feature Name

Type

Originating/

Terminating/Both

Remote

Networking

Support

Feature

Parameters

Program Feature

System Manager Prog Both None Local System Parameters Both None Local Node TAFAS (line answer from

any station) Toll Restriction Both None

Both None Local Node/Station

Across

Network

Node/COS Tracker Both Comdial Local Transfer to Voice Mail Both Comdial

Trunk to Trunk Transfer Both Comdial

Voice Announce Block Terminating Comdial

Serial WP Integration

VVP

Across Network

Node/Station

Hub and VM

62 Single Line Proprietary Telephone Station User’s Guide

GCA70-251 Index

Index

Account Codes

entering for incoming calls, 38 entering for outgoing calls, 38

forced verification of, 38 All-Call Paging, 30 Answering Calls

intercom calls, 7

outside calls, 7 Automatic Dialing, 14

See Also Speed Dialing Automatic Set Relocation, 44

Busy Lamp Field (BLF) Light

lighting with station to station messaging, 34 Button Locations, 5, 6

Call Pick-Up

answering calls at night, 19 answering for any station (directed), 10 answering within a group, 10

Call Waiting

See Camping On, busy station

Calling

automatic dialing, 14 dialing intercom numbers (tone-first), 14 dialing intercom numbers (voice-first), 14 dialing outside numbers, 13 selecting a line, 37

Camping On

awaiting answer from busy station, 16 awaiting recall from a busy station, 15 awaiting recall from a DND station, 15 awaiting recall from idle station, 16

CFOS

See Call Forward Outside System

Conferencing

creating, 20 creating unsupervised conferences, 21 maximum number of parties, 20

Call Forward

See Forwarding Calls Call Forward Outside System, 24 Call Parking

See Parking Calls

Single Line Proprietary Telephone Station User’s Guide 63

Dialing

See Calling

Directed Station Hold, 9

Index GCA70-251

Do Not Disturb

enabling/disabling operation, 39

function, 39 Dynamic Save Button, 18

Exclusive Hold, 8

Flash Button

See TAP Button Forwarding Calls, 22

Call Forward Outside System (CFOS), 24

handling ring no answer calls, 22

redirecting all calls, 22

redirecting personal calls, 22

Intercom Button

functions, 4 location, 5, 6 meaning of associated light, 6

Last Number Redial, 18 LCD Messages

Default message table, 32 selecting from default messages, 31

sending, 31 Lights, Display, 6 Line Access From Any Station, 11 Line Groups, 37

queuing for an open line, 19

selecting when speed dialing, 36

Handset, setting volume, 42 Hold Button

functions, 4 location, 5, 6 meaning of associated light, 6

Holding Calls

basic instructions, 8 using directed hold, 9 using exclusive hold, 8

Hot Transfer, 26

Comdial GCA70-25, Impact 8101N Series, Impact 8201N Series Station User's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual