Comdial Express
User’s Guide
This user guide is applicable for the following system and
telephone models:
System Models:
X34FT Rev. A and later
X6OFT Rev. A and later
XSOPT Rev. A and later
Telephone Models:
601OS-XX
6016S-xx
6102X-Xx
611OS-XX
6110X-Xx
6116S-xx
6116X-xx
TABLE OF CONTENTS
UsingThisGuide ..................................
Knowing Your Telephone
Using Your Speakerphone
WhattheLightsMean
WhattheRingsMean
Using Your Telephone
............................
............................ .6
............................... .7
............................... .7
............................... .9
AnsweringCalls .................................
MakingCalls..
...............................
Holding Calls ..................................
TransferringCalls
Making Conference Calls
Messaging..
Programming Your Telephone
Autodial Programming
Station Speed Dial Programming
Response Message Programming
Automatic Redial Programming
Using Miscellaneous Features
Account Code Entry
Background Music
............................. ..2 1
........................ .23
.................................
........................
.......................... .29
.................. .32
.................. .32
................... .33
........................ .35
............................
.............................
CallForwarding................................. 6
Call Override Features
.......................... .36
CallWaiting.................................... 7
Display Contrast Adjustment
..................... .38
Do Not Disturb ................................
Extended Dual Tone Multiple Frequency (DTMF)
MuteButton.................................... 9
Paging ......................................
Personal Ringing Tones
.......................... .41
Privacy........................................4 1
Pulse/Tone Switching ...........................
Voice Announce Blocking
........................ .41
..I
.2
.
..13
.19
..2 5
.29
.35
.35
.38
.... .38
..4 0
.41
Glossary ........................................
Index.............................................53
.
l/l
..4 9
Figures
1. 16-Button Corndial Express Telephone
2. IO-Button Comdial Express Telephone
................ .4
................ .5
Tables
1. Quick Reference Guide
2. Display Summary
........................... ,42
............................... .43
iv
Using This Guide
In the United States, the Comdial Express is one of the finest
telephone systems available. To help you use your Express
telephone to its fullest capacity, we have written a clear, com-
prehensive user guide.
This guide is divided into eight sections, each of which is marked
with a tab for easy access. These sections tell you how to:
l Answer calls,
l Makecalls,
l Hold calls,
l Transfer outside calls,
l Make conference calls,
l Leave messages,
l Program your Express telephone, and
l Perform miscellaneous functions.
For your convenience, a quick reference guide, a glossary and an
alphabetical index are included in the back of this user guide.
If you have an LCD speakerphone (Figure l), Table 3 gives you
a summary of what you will see in the display and when you will
see it.
Knowing Your Telephone
The following features on your Comdial Express telephone are
explained in terms of what they allow you to do. The telephones
in Figures 1 and 2 are the same except for the additional programmable buttons and the display shown in Figure 1.
l
Hold Button
- Places a line on hold
- Stores pauses in number sequences while programming
- Used for programming and accessing second level autodials
0 Volume Control
- Regulates the volume of the speaker and the handset
0 Intercom Button (ITCM)
- Selects an intercom line
- Initiates many of the features of the Express
l
Ringer Volume Control (LO, HI, OFF)
- Lets you vary ringer volume from low to high to off
l
TAP Button (must be preprogrammed for either function)
- Recalls dial tone, or
- Activates host system features
* Transfer/Conference Button (TRANSKONF)
- Transfers calls
- Sets up conference calls
* Mute Button
- Keeps the person on the line from hearing your conversation
- Adjusts the contrast of the display from light to dark
e Speaker Button (SPKR)
- Turns your speaker on or off
- Disconnects a call when your handset is on-hook
- Ends or cancels programming
* Message Waiting Light
- Tells you that there is a message for you
Continued on next page . . .
Knowing Your Telephone (continued)
l
Programmable Buttons
- Allow you to program your telephone for automatic dialing
functions
- Allow you to program your telephone for Direct Station Selection (DSS)
- Show which lines are either in use or on hold (red light)
- Show which lines are in use by you (green light)
l
Dual-Line Alphanumeric Display
- Displays time, day and date
- Keeps you apprised of the status of your telephone
- Provides programming prompts
. Headset Jack (used only with a 16-button speakerphone)
- Allows you to use your telephone privately and handsfree
- Helps improve operation of high-call-volume businesses
3
A
(Lines or DSS/BLF)
Lines or DSS/BLF)
Auto Redial Button
Button (Default)
Figure 1. 16-Button Comdial Express Telephone
TkansferEonference
Keypad Buttons-
(Lines or DSS/BLF)
Light
Button
Control
Figure 2. lo-Button Comdial Express Telephone
Button
Using Your Speakerphone
A speakerphone gives you the freedom to use your telephone
without lifting the handset. After initial contact is made, you can
carry on a telephone conversation and still be free to do other
things. Whenever the instructions “Lift the handset to talk” appear
in this guide, they may be ignored if you have a speakerphone.
During the course of a conversation you can always switch from
the speakerphone to the handset for privacy. To do this, just lift
the handset and talk. To return to speakerphone use, press the
SPKR button and hang up the handset.
To manually place a call using your speakerphone:
1. Press the line button or the 0 ITCM button.
2. Dial the number.
3. When party answers, talk.
To autodial using your speakerphone, just press the
programmed button and talk when your party answers.
I
To answer a call with your speakerphone:
1, Press the line button with flashing red light.
I
2. When party answers, talk.
To end a call with your speakerphone, just press 0 SPKR .
i
i
What the Lights Mean
The lights on your telephone let you know the status of lines,
features and the intercom.
Next to a DSS/BLF button:
Steady red = station is in use.
Flashing red = station is receiving a call.
Fast flashing red = station-to-station messaging has been set.
Next to a line button:
Steady green = this is your line, either on-hook or off-hook,
when the line is active.
Flashing green = your line is on hold.
Faster flashing green = your line has been recalled from hold.
Steady red = another station is using this line.
Flashing red = a call is coming in on this line.
Faster flashing red = the call has been placed on hold by another
station.
Next to a feature button:
Steady red = the feature is on.
Light off = the feature is off.
Next to an intercom button:
Steady red with a quick flash = you are using your intercom.
Fast flashing red = auto redial is in use.
Steady flashing red = an LCD message is set on your telephone.
What the Rings Mean
Two short rings = intercom call,
Single longer ring = outside call.
One short tone burst = voice announce and OHVA.
Three short tone bursts = ring back from a held call, callback from
a queued call.
You canvary the ringing tone of your Express telephone, choosing
from one of four different rings. This way, you can identify your
ring even though you may not be close to your telephone.
Additionally, so you won’t be disturbed when you’re busy on a
call and another call rings at your station, the ring volume is
subdued automatically.
7
:.
‘.
y:.
Using Your Telephone
Answering Calls
Outside Calls
To answer,
l
Press button of ringing line (flashing red light).
l
Lift handset to talk.
NOTE: Pressing a button is not necessary q:
l Your ringing line is your prime line, or
l Your telephone has ringing line preference.
Intercom Calls
To answer a voice call,
l
Speak toward the telephone.
l
Lift handset if privacy is desired.
NOTE: Voice calls can be blocked. See the discussion titled Voice An-
nounce Blocking for details.
To answer a tone call,
l
Lift handset to talk.
Call Pickup
To answer a call that is ringing within your group,
Lift handset.
Continued on next page
9
Call Pickup (continued)
You can answer a call that is ringing at any telephone if you know
the extension of the ringing telephone,
l Lift handset.
l Press @.
l Dial a (46;>.
l Dial extension number of ringing telephone.
Night Transfer
After you set up the night transfer feature, an outside call can be
answered from any station within the system.
l Press ITcu
l Dial @@.
0
when you hear ringing.
* Answer call.
Off-Hook Voice Announce
Your telephone can be set up for either a Secure Off-Hook Voice
Announce (SOHVA) or an Off-Hook Voice Announce (OHVA).
This feature allows an intercom caller to break into your outside
call with an announcement either through your speaker (OHVA)
or through your handset receiver (SOHVA).
An OHVA consists of a quick tone burst and an announcement
from the console speaker.
To respond:
* Speak toward the telephone.
0 If desired, press
ing the response.
MUTE to prevent distant party from hear-
0
Continued on next page . . .
70
Off-Hook Voice Announce (continued)
A SOHVA consists of both several short tone bursts and an
announcement in the handset receiver. The distant party cannot
hear the announcement. To respond:
l Verbally: Press and hold MUTE button down and reply
by speaking into handset. Distant party cannot hear
response.
l Non-verbally: If the announcing station has an LCD
speakerphone, pressing a preprogrammed message
response button causes a message to appear in their dis-
play and disconnects the announcing station.
Station Monitoring
If your station is set up for station monitoring, when a BLF light
flashes (indicating station ringing), you can pick up the call by
pressing the DSS button.
However, after you answer the call and either put it on HOLD or
begin to transfer it, the DSS light will go out.
Press 0 TAP if you have to retrieve the call.
3
Making Calls
Outside Calls
To dial outside calls manually,
l
Press button to select line.
l
Listen for dial tone.
l
Dial number.
When party answers,
l
Lift handset to talk.
NOTE: Selecting a line is not necessary if a prime line has been as-
signed to a telephone, i.e., when you lif your handset a line is
automatically selected.
For automatic dialing, just press the programmed button and lift handset to talk.
I
If your system has line groups,
l
Press rTCM .
0
l
Dial line group access code
9 = line group 1
I
uim
81 = line group 2
82 = line group 3
83 = line group 4
l
Listen for dial tone.
l
Dial number.
Continued on next page . .
13
Outside Calls (continued)
If all the lines in the group are busy, you can place your station in
a queue to await an idle line.
l Press
0.
ITCY
0 Dial the line group access code (9,81,82,83).
0 Hear busy tone.
0
Dial a @ and hang up. When line group is free,
your telephone ringer will sound five short tone bursts..
l Lift handset, hear dial tone, and place call.
To cancel queuing,
-
l Press w.
.
Dial a @ and hang up.
Intercom Calls
Intercom calls may be dialed manually or, using a programmed
button (DSS), automatically.
To
voice call
0 Lift handset.
* Press ‘TM .
l Dial extension number.
manually,
0
i
0 Talk.
To
voice call
automatically (DSS),
e Lift handset.
o Press DSS button.
0 Talk.
Continued on next page . . .
14
Intercom Calls (continued)
To tone call manually,
l Lift handset.
l Press lTCM .
l Dial extension number.
l Press lTCM
NOTE: Some systems muy be set up to tone signal as the first option.
To tone
l Lift handset.
l Press DSS button.
l Press lTCM .
0
0
Pressing Ii”CM a second time is not necessary in this case.
call
automatically (DSS),
0
again. Called telephone will ring.
When intercom party answers, two-way
conversation can take place.
Off-Hook Voice Announce (OHVA)
To make a voice announcement to another station that is off-hook
or busy on a call,
0‘ Make intercom call.
l Hear either single tone burst for an OHVA or several quick
tone bursts for a SOHVA.
l Make announcement. When you hear a busy tone, this
means the station is on the speakerphone and you cannot
make an announcement. The person you are calling will,
however, hear a ring from his telephone.
l Wait on line for reply.
If announcing from an LCD
speakerphone, called station may send non-verbal reply
for display, As response is displayed, the announcing
station is disconnected.
NOTE: The caller cannot control how the announcement is received.
This depends upon the equipment used and class of service
programming.
15
:
:;
Automatic Callback
If the intercom station you have called is busy, you can queue to
the busy telephone.
Dial 6 @ when you hear a busy signal.
1.
Hang up. Your telephone will ring with five short tone
2.
bursts when the one you called becomes idle.
3.
After you lift the handset, the telephone you called will
ring. If you don’t lift the handset, the callback is cancelled.
To cancel automatic callback before it rings:
1. Press@=@.
2. Hang up.
Automatic Dialing
This is one- or two-button dialing using programmable buttons
other than keypad buttons.
To automatically dial numbers,
0 Press button programmed for desired number.
If button is programmed on second level (under DSS button),
e Press Q HOLD and then press DSS button.
Automatic &dialing
If the last number you have called is busy or is not answering, use
this feature. Once activated, it automatically redials the number
once a minute for 10 minutes.
To activate automatic redial,
* Press button programmed for that purpose (that you have
labeled “auto redial”).
l Number will be dialed once a minute for 10 minutes.
Continued on next page . .
16
Automatic Redialing (continued)
j:.
.~.
:.,::
I.,
If called station is busy,
l Press auto redial button to begin redial cycle immediately.
(ITCM light flashes.)
To cancel automatic redial,
l Press auto redial button or lift and replace handset, or press
any station button. (ITCM light goes out.)
NOTE: Using your telephone cancels auto redial.
Speed Dialing
Speed dialing is autodialing using the keypad buttons. Station
numbers are personal numbers, i.e., business associates, travel
agencies, etc., that are used only by you. System numbers are
public numbers, i.e., the corporate offrce, the company lawyer,
etc., that are accessed from every station
Make sure you have a list of the system speed dial numbers.
Speed dial station numbers if on-hook,
0 Dial the keypad number (0 through 9) you have
. programmed into your telephone.
If off-hook and on a line:
l Press HOLD .
l Press the keypad digit (0 through 9 ).
To speed dial system numbers if on-hook,
0
Press @ .
Dial the memory location numbers (01 through 99)
programmed into the system by the attendant.
ma
17
Speed Dialing (continued)
If off-hook and on a line:
l Press “OLD .
0
0
Dial a plus the memory location digits
(01 through 99).
Last Number Wedialing
The last number dialed can be automatically redialed with a oneor two-button action.
l Press #
. (If on line listening to dial tone,
0
press 0 “OLD , then press # 0 .)
0 Listen for ringing or busy tone.
- Ringing tone: When party answers, pick up handset.
- Busy tone: Press SPKR to disconnect.
0
Saved Number Redialing
The first 16 digits of the last manually dialed number can be saved
for later redial.
To save the number,
0 Press button preprogrammed for this purpose.
To dial a saved number,
0 Lift handset.
* Press “OLD 0 , then press preprogrammed button.
NOTE: You can store only one 16-d&t number at a time.
18
.
:-.
r. ::
:I’,:.
F.
Holding Calls
>y.;
:...,..+
!‘>T$
Manual Hold
To place a call on hold,
l Press ‘OLD
0
To retrieve a held call,
l Press line button with flashing light,
ma
l Press TAp
Exclusive Hold
This means that only you can retrieve the held call on your
telephone.
To place on exclusive hold,
l Press “OLD twice.
To retrieve exclusive hold,
l Press line button with flashing light.
. .m
l Press TAP
if station does not have line appearance.
0
0
-
if station does not have line appearance.
0
.
w
I
Direct Station Hold (parking a call to a station)
To place a call on direct hold,
l While on line, press
on hold.
0
Dial
@ 8-, @
the station receiving park.
lTCM . This places the outside call
0
plus the extension number of
Continued on next page...
79
L._
p:
:.>::.
Direct Station Hold (continued)
To retrieve a direct hold call,
* Fr;m@l&e@.xtension,
To cancel a direct hold call from station that placed call on hold,
a
Dial a @ plus extension number of the station
holding the call. Doing this reconnects you to the outside
line.
Call Park (parking a call to an orbit)
To park a call in one of nine orbits,
l While on line, press
l Dial a park zone access code (91 through 99).
To retrieve a parked call,
o From any station, press
0 Dial the park zone access code (91 through 99).
@a*
@a*
Hold Recall Feature
After a preprogrammed length of time, a call placed on hold will
automatically ring back to the telephone that placed it on hold.
If the call is on exclusive hold, it will revert to manual hold after
the hold recall time period. The call can then be retrieved by
anyone with that line appearance.
20
Transferring Calls
When transferring a call you can either identify the caller before
you transfer (screened) or you can transfer the call without
identifying the caller (unscreened).
Screened Transfer
To screen and transfer a call to another station in the system,
l Answer call.
l Press CONK .
l Dial extension number of party to be transferred to.
e
Call is placed on hold automatically.
ma
Press DSS button for one-button intercom calling.
A
l When intercom party answers, announce call.
l Hang up handset.
I
If the called party is busy or does not answer,
l Press CONF t0 retI-&% Call.
e
Unscreened Transfer
To transfer an unscreened call to another station in the system,
l Answer call.
. Press COW .
l Dial extension number of party to be transferred to.
e?
ma
Call is placed on hold automatically.
Press DSS button for one-button intercom calling.
Continued on next page . .
21
Unscreened Transfer (continued)
l Hang up handset.
NOTE:
If
the station to which unscreened tran.$ers are ma& is busy,
the transjierred calls will camp-on at the station. Each call will
automatically ring the station when it becomes idle.
* If a transferred call is not answered after a preprogrammed
time, it will ring back to your station.
e Answer by pressing flashing line key.
:
j . .
::
:,
1:
22
Making Conference Calls
Multiline Conference
(2 outside lines, 1 inside station)
To set this up:
l Make first outside call.
_:
:‘.
\‘ ..i
l Press
l Make second outside call.
l
press CONF
CONF . Outside call is placed on hold automatically.
cii3
. Conference is established.
c-2
To remain in conference with one conferee,
l Press the line button of the remaining party.
To drop out of established conference,
l Dial
# and hang up.
0
Add-On Conference Calls
(1 outside line, 2 inside stations)
To set this up:
Establish outside call.
press CONF .
e
ically. Dial extension number of intercom party.
Wait for answer, then announce your conference inten-
tion. (Ask called party to lift handset.)
press CONF .
e
NOTE:
Conference volume levels are dependent upon the
quality of the ez?ernal lines.
Outside call is placed on hold automat-
A three-way connection is established.
I
!
jr,..:;
/,, :
I:
23
Three Inside Stations
To set up a three-party internal conference:
l Make first internal call.
0
Press @. Internal call placed on hold automatically.
l Establish second internal call. (Ask called party to lift
handset.
0
Press @. Conference is established.
To drop one conferee and remain in conference with other con-
feree:
e Stay on line when one party hangs up.
24
: . .
Messaging
Message Waiting Light
If your station has been designated as a central message desk, you
can turn on the message waiting light (above HOLD) of any
telephone from your station to let the user know that a message
awaits pickup.
To receive a message at an alerted station,
Observe flashing light.
Lift handset.
Press @@.
Connection to station that left message is automatic.
To turn on the message waiting light,
l Press-a@ .
l Dial extension number of station to be alerted. The mes-
sage waiting light of called station will flash.
To turn off the message waiting light,
l Press @a@ .
l Dial extension number of station that was alerted. The
1 message waiting light of called station will turn off.
To turn off the message waiting light during message-delivering
conversation.
e
Press lTCM .
0
:
25
:
. . :
&CD Messaging
System-supplied messages can be set at a station to be received
or displayed by a calling LCD speakerphone. These messages
give information on the status of the telephone user.
In the back of this guide there is a list entitled “LCD Messages.”
Fill it in after the attendant gives you the List of messages.
To turn on message,
l Dial the desired code number from yourmessage list. The
default messages of “Back At” and “Call” may be used:
For default message 1, which is “Back At,” dial time
in twelve-hour format using the # as a colon.
For default message 2 which is “Call,” dial
telephone number of where YOU will be.
l Press
To turn off message and your intercom light,
* Press @a@@ .
eor(---J -
MNTR . Intercom light flashes steadily.
Response Messaging
When you receive a secure off-hook voice announce, an off-hook
voice announce or a tone-signalled intercom call, this
preprogrammed feature lets you send a message back to the LCD
of the calling station.
The response messages are preprogrammed by the attendant and
stored in the system. You may send them by pressing a program-
mable button designated for sending messages
NOTE: When you send a response message, the calling party will be dis-
26
Station-To-Station Messaging
When a station-to-station call is made and no one answers, the
caller may leave a message by activating the BLF light at the
called station if the calling station is stored as a DSS /BLF at the
called station.
To turn on message light,
Make intercom call. If there is no answer:
l
l
Dial a @ . BLF light at called station flutters.
l To turn off message light,
l Dial extension number of station to turn off light.
To answer messaging,
l Press DSS associated with lighted BLF light.
If the cahmg station is not stored as a DSS at the called station,
then the call will transfer to the central message desk, if
programmed. Then the central message desk (usually the
attendant’s station) can light the message waiting light of the
originally called station.
27
Programming Your Telephone
Autodial Programming
Autodial is a feature that lets you:
l
Dial lengthy numbers using one or two buttons.
l
Store frequently used feature codes.
Autodial can be stored:
l
At a blank programmable button, or
l
On a secondary level under a DSS button.
Before you begin programming, write down:
l
The line(s) you will use to access the number.
l
The number or feature code you are storing.
As you program numbers, fill in the identification strips on your
telephone. Write first level numbers on the ID strips and secondary numbers on the index pullout directory in the front of your
telephone.
Because the programming steps for outside numbers, intercom
numbers and feature codes vary slightly, they appear here as
separate steps.
Programming Outside Numbers
1.
2.
Press programmable button you want for storage.
3.
Press your line button or 0 (for any line).
4.
Dial the numbers to be stored:
.
You can enter up to 16 digits.
.
All digits on the keypad are valid.
l
You may need a pause between numbers to compensate
for differences in response time between your system and
the host system. If you do, press the HOLD button to insert
a pause. Then, continue dialing.
29
Continued on
next page . . . l
H-
Autodial Programming (continued)
Programming Outside Numbers (continued)
l
If your system is behind a host system that needs a
hookflash to access a feature, press the TAP button. Then,
continue dialing.
5. To continue storing, press the TRANWCONP button and
repeat steps 2-4.
.;..
‘:‘-
;:’
:
6. Press SPKR to end.
You can store a number under a DSS button.
0
Just repeat
steps l-6, using the programmable button mentioned in
step 2.
Programming Outside Numbers Using Line Groups
Line groups are represented as 1,2,3, and 4 on the keypad. The
table below shows the line group and its corresponding keypad
number.
To store a number using a line group:
1. Press @Baa.
2. Press programmable button you want for storage.
3. Press either 1 (9), 2 (Sl), 3 (82), or 4 (83) on the keypad.
4. Dial the number you are storing.
5. To store another number, press the TRANS/CONP button
and repeat steps 2-4.
6. Press SPKR to end.
0
; ...
_!’
:
!
Continued on next page . . .
30
Autodial Programming (continued)
Programming Intercom Numbers (DWBLF)
1.
2.
Press the DSS button you want for storage.
Dial the intercom number to be stored.
3.
4.
To store another number, repeat steps 2 and 3.
5.
Press SPKR to end.
0
Programming Feature Codes
For convenience and quick access, you might want to store feature
codes. Some examples of these are:
l Call Forwarding (on and off)
l CallPickup
l Automatic Redialing
To program feature codes,
1. Press @@@)a.
2. Press programmable button you are using for storage.
3. Enter the codes for the feature.
Example: For Call Forwarding to a specific extension,
press @ a @ @ and extension
of telephone you want calls forwarded to.
4. To store another code, press the TRANSKONF button and
repeat steps 2 and 3.
5.
Press SPKR to end.
0
NOTE: See Quick Reference Guide in back
feature code listing.
31
of
this guide
for
complete
Station Speed Dial Programming
II
Using the keypad digits, you may store frequently used telephone
numbers that only you will access. Before you begin, make a list
Of:
l The storage location you are using (0 through 9 on the
keypad).
l The line the call will go over.
l The telephone numbers or feature codes you are storing.
Use the directory in the pullout index tray in front of your
telephone to store the list.
To program station speed dial numbers,
1. Press @ a a @ .
2. Press a keypad button (0 through 9) that you are using for
storage.
3. Choose the line to be used:
- 0 = last line used or prime line (if assigned)
- line key
- ITCM = intercom
- 1 through 4 = line groups
4. Dial the number to be stored (up to 16 digits); if you need
a pause between numbers, press the HOLD button.
5. Press
6. Press @to end.
Response Message Programming
This program lets you set up a button to be used for making a
non-verbal response to an OHVA, a SOHVA or an intercom call.
The response appears in the display of the calling station.
To assign a button for non-verbal response:
2. Press the programmable button you want to use for mes-
CONF to continue entering numbers.
c3
sage access.
Continued OR nexf page.
32
Response Messaging Programming (continued)
3. Dial@.
4. Dial a message number (0 through 9).
NOTE: Preprogrammed messages are created by
attendant.
5.
Press
Automatic Redial Programming
To program a button on your telephone for redialing calls you
make that are either busy or do not answer,
1. Press @a @ a.
2. Press programmable button.
3. Press #
4. Press SPKR to end.
When you push this programmed button after having made a call
that is busy or doesn’t answer, the system will automatically dial
the number evey minute for ten minutes and ring the number for
approximately 30 seconds. To cancel auto redial, simply lift and
replace the handset.
SPKR to end.
0
.
0
0
the
33
34
Using Miscellaneous Features
Account Code Entrv
w
If you need to enter an account code for the SMDA report while
calling a number, you can do so using this feature. However, code
entry is voluntary, i.e. if you do not enter a code, the call will
continue to go through.
To enter account code:
1. Select line. The display on the LCD speakerphones will
prompt for “Account Code” if programmed to do so.
2. Press @a @@ .
3. Dial account code. Listen for dial tone.
4. Dial number you are calling.
NOTE: If you hear an error tone after step 3, check the accouti code for
validity.
Background Music
If supplied by your system, music can be set to play through your
telephone speaker.
To turn music ON:
1. Press @ a a. Speaker light will turn on.
2. Adjust loudness of music with speaker volume control.
To turn music OFF:
l
Press @ a a. Speaker light will turn off.
NOTE: Background music automatically turns ofSduring calls.
35
Call Forwarding
You can forward your calls to ring at another station.
To forward intercom and prime line calls to another telephone:
2. Dial extension number of telephone to which calls are to
be forwarded.
3. Hang up.
To cancel intercom and prime line call forwarding:
l
Press@a@@ andhangup.
To forward all calls to another telephone:
1. Press @9 a a.
2. Dial extension number of telephone to which calls are to
be forwarded.
3. Hang up.
To cancel all call forwarding:
l
press@@ @ andhangup.
NOTE:
Your station will ring with a short ring burst each time a call is
forwarded to remind you that your calls are being forwarded,
Call Override Features
Executive Override
If your telephone has this feature, you can break into a conversa-
tion at another station. When you make an intercom call and hear
a busy signal:
1. Dial (;j;) @ @
sound at the called station.
2. Join in-progress call.
. Five short tone bursts will
Conhued on next page
36
Call Override Features (continued)
Service Observing
For training purposes, this feature allows you, undetected, to
monitor a conversation at another station
To monitor an in-progress cab:
1. While on-hook, press
@a@@.
2. Dial extension number of station you are going to monitor.
3. Press @ to end.
Call Waiting
You can send a call waiting tone to a busy station and wait for an
answer.
To activate call waiting:
1. Make intercom call and hear busy signal.
2. Dial @ @a. CaLled party will hear tone.
3. Remain on line, waiting for called party response.
To cancel call waiting, hang up handset.
To answer call waiting if you receive a call waiting tone while on
a call:
1. Hear short tone burst in receiver.
2. Either place call on hold or complete present call and hang
up. Waiting call will begin ringing.
3. Lift handset to answer.
37
Display Contrast Adjustment
If your telephone has an LCD, you can adjust the contrast of the
display by holding down the MUTE button on your telephone.
After five seconds, “Contrast Level” and a number shows up in
the display. Continue holding down the MUTE button; the display
contrast changes.
The numbers 0 through 7 represent the display contrast from light,
or 0, to dark, or 7.
When you have adjusted the display contrast to suit you, release
the MUTE button.
NOTE:
For this feature to work, your telephone may not be in use, in.
&ding background music.
Do Not Disturb
This feature keeps calls from ringing at your station and makes
your station appear to be busy to intercom calls.
If your telephone has this feature, press the button arranged by
class of service programming for this purpose. The light associated with this feature will turn on when you are using “Do Not
Disturb.”
.:’
;;.
To cancel this feature, press the button again,
.
NOTE:
Generally, this feature cannot be overridden by the caller; the
caller will hear two quick tone
stations, however, have the ability to override “Do Not Disturb.”
bursts
every three seconds. Some
Extended Dual Tone Multiple Frequency (DTMF)
You can extend the length of the dial pad tone from the standard
length to a preprogrammed longer length for accessing answering
machines, banking computers, etc. that require dial pad tones
longer than 80 msec. in length.
To extend tone length,
l
Take station off-hook.
l
Press line button if line is not automatically selected.
38
Extended Dual Tone Multiple Frequency (DTMF)
(continued)
l Wait 10 seconds and dial number. System will generate
long dial pad tones.
l Immediately press “OLD , the] _
0
n press line button to set
system to generate long DTMF dial tones.
l Continue dialing.
To alternate between long tone and standard tone length during a
call,
l Press
l Continue dialing.
HoLD , then press line button.
0
Mute Button
By using the MUTE button, you can block transmission of your
voice to the distant party. For example, if someone comes into
your office to talk to you and you do not want to interrupt the
distant party, just press the MUTE button.
Mute works in two different ways:
1. If you are on-hook using a speakerphone and an outside
line, press
2. If you are off-hook, you must press and hold @
for it to stay active.
MUTE
0
and release. Mute stays on.
39
j/Z :
!. ‘.
::
: _
Paging
If you have an external paging unit set up by the installer, you can
page over it:
1. Lift handset.
2. Press button dedicated to paging; press button preprogrammed for paging access; or dial paging access number.
3. Make announcement.
4. Hang up.
You can also page all stations through their intercoms (all-call
paging) or just some stations (zone paging). To do this:
1. Lift handset.
2. Press lTCM .
3. Dial 87 for all-call paging. Dial 84, 85, or 86 for zone
4. Make announcement and stay on line if waiting for an
5. Hang up handset.
You can answer an all-call or zone page from any station in the
system.
To answer this page known as “Meet-Me Page”:
1, Lift handset of nearest station.
2. Press@ @@ .
0
paging.
answer.
ma
‘.
40
Personal Ringing Tones
You can choose one of four different ring tones to easily identify
your station when it rings. To select one of these rings:
Press @ c*7 QJ @ .
1.
Dial
2.
a, @ , @ or@ . One of four ringing
tones will be selected and the next time your telephone
rings, you will hear the difference.
Privacy
By pressing a button designated a “privacy button,” you can allow
another person to join you in a call. This feature is
preprogrammed by the installer.
PulselTone Switching
If your local telephone service is pulse (rotary), but you have to
convert to tone while dialing, press the #button at the point in the
dialing sequence where conversion to tone is required. The system
will switch back to pulse dialing when you end your call.
You can program pulse-to-tone switching by pressing the #button
during autodial or speed dial number storage.
Voice Announce Blocking
You can prevent voice-signalled intercom calls from sounding
through your station speaker.
To block voice calls:
To un-block voice calls:
l
Press @a@.
This feature also blocks SOHVA and OHVA calls.
41
1 FEATURE
Table 1. Quick Reference Guide
UPRESS
YULTLINE
1 TELEPHONES
I
hQJ-Jhl
I-
G
I rrCM,4
I ITCM. Ext. * 01 1
speed Dtal slaiin 1-o
slalk.n-tPslmbn ALwale
hies.sapinp
VOkaAn-ummBlak cm
tipape
Sygem
cancal
al
zone1 ITCM 34
zone2
zone3 rrCM B6
* Ol-s3
ITCM. Ext. * 7
lTCM.#7,Ext
lTCM**
ITCMIZ
ITcMffi
Table 2. Display Summary
When Displayed
Automatic Callback
1 Automatic Redial
Display shows that feature is ac-
1 Call Costing
When you push HOLD button
1 Call Forward
Display shows extension number
psL=y warded.
of telephone to which call is for-
;
:’
!’
1 Call Messaging
Example:
pi-&Tq
Call Timer
Display prompts for message.
Entering a keypad digit (O-9)
causes a message to be displayed.
Begins during dialing and displays
for 10 seconds after hang-up.
To recall display for last completed call, press HOLD key.
43
Table 2. Display Summary (continued)
When Displayed
Calling Station
I
The display shows extension number or name of calling telephone.
Dialed Numbers
The display will show all dialed
numbers or names along with any
c dialed codes.
Station:
Line:
-1
Access Codes:
Display Contrast Adjustment
Display after holding down Mute
-1
pp;gf;; ;econds.
Do Not Disturb
Display shows “Do Not Disturb”
w
Hold Recall Feature
I
when feature is active.
When a timed hold recall occurs,
44
Table 2. Display Summary (continued)
When Displayed
1 Last Number Redial
1 Line Queuing
Line Selection
:.
!‘.
When last number dialed is
redialed, display shows selected
line, then display shows dialed
number.
When queuing for a line, the
the queuing
When line is selected for calling.
When ringing line is answered.
Lines can be programmed to display numbers or names, i.e. WATS.
Display shows when feature is ac-
45
Table 2. Display Summary (continued)
Display Type
When Displayed
Paging
Display for zone paging (paging
Programming for Autodialing and Station
Speed Dialing
After you press ITCM +K +k 1, thi:
v
v
appears in the display.
After you enter location, this ap-
pears in display.
v
Saved Number Redial
After you enter line, this appears
in display.
Display after you dial the number.
When a number is saved, display
shows that feature is active. When
saved number is dialed, display
shows selected line, then shows
dialed number.
46
Table 2. Display Summary (continued)
Display Type
When Displayed
System Clock And Calendar
Always displayed as top line of
71 display.
NOTE: Date and time are set by
attendant as part of system
programming.
47
48
Glossary
A
All-call paging: Paging through the intercoms of all stations in
the system.
Automatic callback: System will ring a calling telephone when
a busy called telephone becomes idle.
Automatic dialing (or Autodialing): Using programmable buttons to store numbers for one- or two-button dialing.
Automatic redialing: Turning on a program that automatically
redials the last number dialed once a minute for 10 minutes.
C
Call forward: Designating another telephone to receive intercom calls normally directed to the user’s telephone.
Call park: Placing an active call at a particular telephone in
system hold (park orbit) and retrieving it by any telephone.
Call pickup: Answering a call at one telephone when it is ringing
at another telephone.
Call transfer: Transferring a call from one station to another.
The transfer can be screened, i.e., you find out who is calling and
announce them to the party being called; or unscreened, i.e., you
transfer the call without identifying the calling party to the called
paw.
Central message desk:
control message waiting lights and deliver messages to other
stations in the system.
A station that has been assigned to
i:.:
:I:.
: :.
Class of Service programming: Customized programming of
your system by the installer that establishes the basic operating
parameters of the system and individual stations.
D
Direct Station Selection/Busy Lamp Field (DSSBLF): Using
one button to place intercom calls; the button is sometimes
referred to as a DSS button. Busy lamp field or BLF is a term for
a light that identifies current call status of DSS station.
Do not disturb: A mode that disables incoming call ringing and
intercom calling.
Dual Tone Multiple Frequency (DTMF): The tones made by
your telephone when you dial.
49
Dynamic line key: System temporarily assigns a normally unassigned line to an idle line button for certain call handling
operations.
E
Exclusive hold: Only the telephone placing the call on hold can
retrieve it.
Executive Override: Breaking into a conversation at a busy
called telephone. This intrusion is announced by several quick
tone bursts over the conversation.
Extended DTMF: This feature lets you lengthen the DTMP
tones. You may have to do this when accessing certain computerized equipment.
H
Handsfree Answer Inhibit: A telephone can be set to block a
verbal response to a voice-announced intercom call.
Hookflash: Action that occurs when the TAP button is pressed.
Needed for activating host system features.
Hookswitch: The switch on a telephone which, when depressed
manually or by the handset, disconnects a call.
K
Keypad: Buttons 0 through 9, + and # used for dialing numbers.
L
Last number redialing: Automatically dialing the last number
dialed.
M
Messaging: Turning on a telephone lamp to let the user know
that a message awaits pickup and leaving a message on the display
of a telephone that gives information on your status.
Mute: A fixed feature button that keeps a distant party from
hearing your conversation. This button also lets you adjust the
telephone display contrast from light to dark.
N
Night transfer: Transferring incoming calls to a particular sta-
tion(s) for off-hour answering.
50
0
Off-hook voice announce: The ability to make a voice announcement to a busy station. The announcement can be secure
(heard through the handset receiver), or non-secure (heard
through the telephone speaker).
P
Personal ringing tones:
A telephone can be arranged to ring in
one of four distinctive tones.
Prime line: A line designated to a particular telephone and
automatically selected when the handset is lifted.
Programmable buttons: Each telephone or station has buttons
that can be user-programmed for autodialing numbers or feature
codes, or other special purpose dialing requirements.
Pulse/Tone switching: Changing from pulse/rotary dial signals
to tone/DTMF signals.
R
Response Messaging: Responding non-verbally to a calling station by pressing a programmed button that sends a message to the
calling station’s display.
Ringing line preference: An automatic connection to any outside line ringing at the station when the station handset is taken
off-hook.
S
Saved number redialing: Saving a last manually dialed number
for later autodialing.
Secure off-hook voice announce: A private announcement that
can be made to a busy party which they hear through the receiver
of their handset.
Speed dialing:
Autodialing using the keypad buttons. Speed
dialing can be station calls (personal and accessed by only one
specific user) or system calls (numbers used and accessed by
anyone in the system).
T
TAP: Depending on your system’s programming, this button
gives you a fresh dial tone or activates a hookflash.
Tone call: A ringing intercom call.
51
IkadConfi A fixed feature button that allows you to transfer
outside calls and set up conference calls.
V
Voice call: A verbal intercom call.
Voice announce blocking:
A telephone can be set to block voice
calls sent to it over the speaker.
2
Zone paging: Paging through the intercoms of some stations or
departments in the system.
52
A
Account code entry 35
All-Call paging 45
Answering calls
Intercom 9
Night transfer 10
Outside 9
Pages 45
Automatic callback 16
Automatic dialing
Programming 29
Using 16
Automatic redialing 16
B
Background music 35
C
Index
Call forwarding 36
Call override features 36
Call park 20
Call pickup 9
Call waiting 37
Conference calls
Add-on conference calls 23
Multiline conference 23
Three inside stations 24
D
Direct station hold 19
Display contrast adjustment 38
Do not disturb 38
DTMP 38
53
E
Exclusive hold 19
Executive override 36
Extended Dual Tone Multiple Frequency (DTMF)
H
Hold recall 20
Holding calls
CaU park 20
Direct station 19
Exclusive 19
Manual 19
I
Intercom calls
Answering 9
Making 14
Programming numbers
3 1
L
Last number redialing, using
LCD messaging
Turning off 26
Turning on 26
18
M
3 8
Making calls 13
Conference 23
Intercom 14
Outside 13
Manual hold 19
Message waiting light 25
Receiving message 25
Turning off 25
Turning on 25
54
I.
/‘.
/
: ‘:
Messaging
LCD 26
Response 26
Station-to-station 27
Mute button 39
N
Night transfer, answering 10
0
Off-Hook Voice Announce (OHVA)
Making 15
Responding to 10
Outside calls
Answering 9
Making 13
Programming numbers 30
P
Paging
All-call 40
Answering (“Meet-me”) 40
Over PA system 40
Zone 40
Personal Ringing Tones
Privacy 41
Programming
Autodial numbers 29
Automatic redialing 33
Feature codes 3 1
Intercom numbers 3 1
Outside numbers 29
Response messaging 32
Station speed dial numbers
Pulse/Tone switching 41
4 1
32
55
R
Response messaging
Programming 33
Using 26
Ringing tones, personal 40
S
Saved number redialing
Using 18
Secure Off-Hook Voice Announce (SOHVA)
Making 15
Responding to 11
Service observing 37
Speakerphone operation 6
Speed dialing
Station 17
System 17
Station speed dial programming 33
Station-to-station messaging
Turning off 26
Turning on 26
T
Transferring calls
Screened transfer 21
Unscreened transfer 21
V
Voice Announce Blocking 41
Z
Zone paging 40
56
Frequently Called Numbers
Notes
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