Comdial ExecuTech XE-XL Service Manual
R
DXP, DXP
Plus
, and FX Series
Digital Communications System
LCD Speakerphone
System Reference Manual
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ITCM
TAP
unisyn05.cdr
COMDIAL
TRANS
TAP
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MUTE
SPKR
HOLD ITCM
DIGITECH
This reference manual applies to the following system and telephone models:
System Models:
• DXP systems with software 9C
and later
• DXP Plus systems with software
11A and later.
• FX Series with software 12A and
later.
Telephone Model:
• Impression 2022S Rev. A and
later.
• DigiTech 7700S-** Rev. I and
later.
Contact your Comdial dealer for updates
of this as well as other Comdial publications as your needs require.
CERTIFIED
ISO 9001
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Accredited by the Dutch Council
for Accreditation for certification
and registration activities.
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ANSI-RAB
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Comdial's Quality Management System Is
Certified To The ISO 9001 Standard.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and ex tensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.
2/12/97
GCA70–226 Contents
Contents
Section................................................Page#
1 Introducing The LCD Speakerphone..................... 1–1
1.1 UsingThisGuide................................. 1–1
1.2 Using YourSpeakerphone .......................... 1–2
1.3 UnderstandingTheDisplayAbbreviations............. 1–5
1.4 Knowing YourSpeakerphone’s Functions.............. 1–9
1.5 UnderstandingWhatTheLightsMean ............... 1–11
2 AnsweringCalls...................................... 2–1
2.1 AnsweringOutsideCalls........................... 2–1
2.2 AnsweringIntercomCalls.......................... 2–2
2.3 AnsweringCallsatMonitoredStations................ 2–3
2.4 Answering Night-Transferred Calls................... 2–4
2.5 MakingACallPick-Up............................ 2–5
2.6 Responding To A Subdued Off-Hook Voice
Voice Announcement .............................. 2–6
3 MakingCalls......................................... 3–1
3.1 DialingAutomatically ............................. 3–1
3.2 DialingManually................................. 3–2
3.3 RedialingAPreviouslyDialedNumber................ 3–2
3.4 UsingLineGroups................................ 3–4
3.5 WaitingForALine(Queuing)....................... 3–5
3.6 MakingIntercomCalls ............................ 3–6
3.7 Camping On At A Busy Station And
WaitingForAnAutomaticCallback .................. 3–7
3.8 Camping On At An Idle Station And
WaitingForAnAutomaticCallback .................. 3–8
3.9 Sending A Call-WaitingTone
To A Busy Station AndWaiting
ForAnAnswer(CallWaiting)....................... 3–9
3.10 Overriding A Call Or A Do Not
Disturb Condition At Another
Telephone (Executive Override) .................... 3–10
3.11 Making A Subdued Off-Hook
Voice Announcement(SOHVA)..................... 3–11
LCD Speakerphone Reference Manual – iii
Contents GCA70–226
4 PlacingCallsOnHold................................. 4–1
4.1 HoldingCalls.................................... 4–1
4.2 HandlingHoldRecalls............................. 4–3
4.3 ParkingCalls..................................... 4–4
4.4 HandlingParkRecalls............................. 4–5
5 TransferringCalls .................................... 5–1
5.1 TransferringCalls—Screened ....................... 5–1
5.2 TransferringCalls—Unscreened..................... 5–3
5.3 MakingAHotTransfer............................. 5–4
5.4 TransferringCallsUsingQuickTransfer............... 5–5
6 ConferencingCalls.................................... 6–1
6.1 ConferencingTelephonesTogether................... 6–1
7 Using The Other Telephone Features..................... 7–1
7.1 AdjustingTheDisplayContrast...................... 7–1
7.2 Blocking Voice-AnnounceCalls ..................... 7–2
7.3 Displaying Status Of Busy Lines
AndStations..................................... 7–2
7.4 Displaying Button Functions
(ButtonQuery)................................... 7–3
7.5 Diverting Incoming Calls To
AnotherStation................................... 7–3
7.6 EnteringAccountCodes............................ 7–4
7.7 EnteringAuthorizationCodes....................... 7–5
7.8 ForwardingCalls ................................. 7–6
7.9 ListeningToACallOverThe
Telephone Speaker (Group Listening) ................. 7–7
7.10 Making A Call
Non-Private (PrivacyRelease) ....................... 7–8
7.11 Monitoring A ConversationBetween
Two Telephones (Service Observing) ................. 7–9
7.12 MutingYourTelephone ........................... 7–10
7.13 SendingA PagingAnnouncement ................... 7–11
7.14 Setting A Do Not Disturb Condition
AtYourStation.................................. 7–12
7.15 SettingThe Volume Control........................ 7–13
iv – LCD Speakerphone Reference Manual
GCA70–226 Contents
7.16 SettingYourPersonal Ringing Tones................. 7–15
7.17 Switching The Dialing Mode
BetweenPulseAndTone.......................... 7–16
7.18 Using Background Music.......................... 7–17
7.19 Using Direct Inward System
Access(DISA).................................. 7–18
7.20 Using The Tracker Paging System................... 7–21
7.21 UsingE AndM Tie Lines.......................... 7–23
7.22 Call Forward Outside System ...................... 7–25
7.23 Mark Problem Line............................... 7–26
7.24 UsingAutomatic Set Relocation .................... 7–27
8 Sending And Receiving Non-Verbal Messages ............. 8–1
8.1 LightingTheMessage-WaitingLight ................. 8–1
8.2 SendingLCDMessages............................ 8–3
8.3 Sending Response Messages ........................ 8–5
9 ProgrammingYour Telephone .......................... 9–1
9.1 ProgrammingForSpeedDialing..................... 9–1
9.2 StoringSpeedDialNumbers........................ 9–3
9.3 StoringDSSNumbers............................. 9–4
9.4 StoringTheFeatureButtons ........................ 9–5
9.5 StoringTheResponseMessageButton................ 9–7
9.6 StoringAccessCodes.............................. 9–8
9.7 SettingAReminderAlert........................... 9–9
10 Using The AttendantFeatures.......................... 10–1
10.1 Creating LCD Messages........................... 10–1
10.2 DisablingA Station............................... 10–5
10.3 DisablingA Telephone Line........................ 10–6
10.4 Enabling Or Disabling Message Waiting.............. 10–6
10.5 NamingThe System Telephones .................... 10–7
10.6 NamingThe Telephone Lines ..................... 10–11
10.7 Printing Station Message Detailed
Accounting (SMDA) Reports...................... 10–14
10.8 Setting The Night
TransferOfRingingMode........................ 10–17
10.9 Setting The System Clock ........................ 10–18
10.10 Storing The System Speed Dial Numbers ............ 10–18
LCD Speakerphone Reference Manual – v
Contents GCA70–226
10.11 Transferring The Attendant Calls
To The Alternate Attendant Telephone............... 10–21
10.12 Using The Overflow Transfer...................... 10–22
10.13 Using The Digital
Voice AnnounceOption .......................... 10–22
10.14 Using The Special Attendant Buttons ............... 10–28
10.15 Viewing The System Status Log ................... 10–31
11 Operating Your
TelephoneWith A DSS/BLF Console .................... 11–1
11.1 OperatingYour
Telephone With A DSS/BLF Console ................ 11–1
12 TroubleshootingYourTelephone ....................... 11–1
PublicationIndex ........................................ I–1
Appendix A (Quick Reference Guide) .......................A–1
vi – LCD Speakerphone Reference Manual
GCA70–226 Introducing The LCD Speakerphone
IntroducingThe
LCD Speakerphone
1
1.1 Using This Guide
This user’s guide describes your LCD speakerphone and tells you how to
use it.
The sections in this introductory chapter help you become familiar with
your speakerphone’s controls and indicators. The remaining sections are
titled
1.2 Using YourSpeakerphone
1.3 Understanding The Display Abbreviations
1.4 Knowing YourSpeakerphone’s Functions
1.5 Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These are titled
2 Answering Calls
3MakingCalls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter titled
7 Using The Other Telephone Features
Your telephone provides several non-verbal ways to communicate using
lights and indicators. The descriptions of these methods are provided in a
separate c hapter titled
8 Sending And Receiving Non-Verbal Messages
LCD Speakerphone Reference Manual 1 – 1
Introducing The LCD Speakerphone GCA70–226
You can program many of the buttons on your telephone to enhance the
unit’s versatility and usability. These programming instructions are
found in the chapter titled
9 ProgrammingYour Telephone
For your convenience, a troubleshooting chart and a quick reference
guide are included in the chapter titled
10 Troubleshooting YourTelephone
If you operate an attendant station, you will use the special features
provided in the chapter titled
11 Using TheAttendant Features
1.2 Using Your Speakerphone
When using your speakerphone, the microphone and loudspeaker are
farther away from you than when you use a handset. Both the signal from
the loudspeaker and the signal to the microphone must be strengthened.
When microphones and loudspeakers are close together (such as in a
speakerphone), additional amplification typically generates a ringing
sound (public address systems do this if the volume is too high or the
microphone is too close to a loudspeaker).
Your speakerphone’s sound-activated switches allow either the
microphone or the loudspeaker to be on at a given time. This means that
voice sounds travel in only one direction at a particular moment.
1 – 2 LCD Speakerphone Reference Manual
GCA70–226 Introducing The LCD Speakerphone
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Speaker
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SPKR Button
Handset
HOLD
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OPER
T/C
MUTE
ITCM
TAP
Volume Control
ITCM Button
Handset
Speaker
Volume Control
Impression LCD Speakerphone
COMDIAL
TRANS
TAP
CONF
MUTE
SPKR
HOLD ITCM
DIGITECH
dtech001
Microphone Opening
TRANSFER/
CONFERENCE
Button
SPEAKER
Button
INTERCOM
Button
Microphone Opening
DigiTech LCD Speakerphone
LCD Speakerphone Reference Manual 1 – 3
Introducing The LCD Speakerphone GCA70–226
Speakerphone User Guidelines
Both parties cannot talk at the same time. You must wait for silence
•
out of your loudspeaker before talking. Y ou must stop talking to hear
the other party.
Background noise may prevent the sound-activated switches from
•
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
Speak slightly louder than normal and with a clear, authoritative voice.
•
For the microphone to best detect your voice, speak within three feet
of it and face the telephone.
Raising the volume of the loudspeaker makes it easier for the
•
sound-activated switches in your telephone to select the distant party’s
voice. Lowering the volume of the loudspeaker makes it easier for the
switches to select your voice.
Since the system takes several seconds to provide the best switching,
•
constant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated switches
from operating properly.
Place the telephone on a hard surface and away from table edges. Do
•
not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with hard,
flat surfaces that reflect sound may affect the sound-activated switches.
If you are using a handset and the other party is using a speakerphone,
•
avoid breathing heavily into your microphone. Avoid other sounds that
may affect the distant telephone’s sound-activated switches.
In some situations, such as when either you or the distant party are in a
•
noisy e nvironment, you may have to lift your handset to ensure a clear
conversation.
When both you and the distant party use speakerphones, the
•
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
1 – 4 LCD Speakerphone Reference Manual
GCA70–226 Introducing The LCD Speakerphone
1.3 Understanding The Display Abbreviations
This chart identifies the interactive button abbreviations that appear in
your display.
Abbreviation Feature Definition
ACCT Account Stores a button that enables account
ALERT Set Reminder Sets two reminderalerts that will
ALL All Calls Forward Routeall of your calls to a different
ANS Answer Answers the first call ringing at your
APAGE* Auxiliary Pager Stores a buttonthat selects external
ARECD* Auxiliary Recorder Stores a button that selects tape
ARING* Auxiliary Ringer Stores a buttonthat selects auxiliary
ARDL AutomaticRedial Redials a busy call once a minute for 10
BKSP Backspace While programming a speed dial
code entry.
sound at your station at specified times.
station location.
station.
pager operation through the auxiliary
jack.
recorder operation through the
auxiliary jack.
ringer operation through the auxiliary
jack.
minutes.
number, backspace erases an incorrect
entry.
CALL Call Calls a station that turned on your
CAMP Camp On Has system call you when busy station
CFWD Call Forward Forwardsall of your calls to a different
message waiting light.
becomes idle. When chosen asa
feature, stores a button that enables the
function.
station location. When chosen as a
feature, stores a button that enables the
function.
LCD Speakerphone Reference Manual 1 – 5
Introducing The LCD Speakerphone GCA70–226
CALLBK “I will call back”
or
Call Back
CLEAR Clear Button Clears a programmed button.
CLR Clear Feature Cancels a currently active orengaged
CONF Conference Establishes a conference.
DARK Dark (contrast) Makes LCD screen darker.
DISP Display Adjusts the contrast of yourLCD
DND Do Not Disturb Makes your station appear busy to
DSS Direct Station
Select
EXIT Exit Selection Ends a current programming session.
FEAT Feature Presents several different features
(1) Has system call you when idle
station is used.
(2) Respond to a SOHVA call with a
non-verbal message.
feature.
screen.
other stations. When chosen as a
feature, stores a button that enables
the function.
Store an intercom number at a DSS
button.
that you can store at programmable
buttons for lateruse.
GPLSN Group Listen Whenchosen as a feature, stores a
HDSET Headset When chosen as a feature, stores a
HAVE
HOLD
LIGHT Light (contrast) Makes the LCD screen lighter.
MSG Message Turns on message waiting light at
MUSIC Background
NEXT Next Display Shows the next display.
Ask Caller To
Hold
Music
button that enables loud speaker
broadcast of distant party’s voice.
button that enables headset operation.
Send a non-verbal response to a
SOHVAcallersoheorshewillknow
to place the outside calleron hold
another station.
Turn on the background music at you
station. When chosen as a feature,
stores a button that enables the
function.
1 – 6 LCD Speakerphone Reference Manual
GCA70–226 Introducing The LCD Speakerphone
NoANS NoAnswer/Forwad Forwards calls that ring at your station
OPTION Options Selects interactive button features.
OVER Override Overrides either a do-not-disturb
PAGE Paging Zone When chosen as a feature, stores a
PARK Park Orbit When chosen as a feature, stores a
PCKUP Pick Up When chosen as a feature, stores a
PERS Personal Route your personal intercom calls to a
PRIV Privacy When chosen as a feature, storesa
QUERY Button Query Displays program status of any button.
RECON Reconnect Reconnect you to a transferred call.
but receive no answer.
condition or a busy condition at a
station that youhave called.
button that providesone-button access
to paging.
button that providesone-button
parking of calls.
button that allows you to pick up a call
that is ringing elsewhere.
different station location.
button that releases privacy fora
current call.
RING Ring Tone Select different ringing tones.
SAVE Save Number Temporarily saves the last number you
SDIAL SpeedDial Programs a location for one-button
SEND SendTransfer Re-transfers a previously transferred
SET Set Feature Enables feature.
SOHVA SecureOff-Hook
Voice
Announce
SRC Music Source Selects which music source that will
dialed. When chosenas a feature,
stores a button that provides the
function.
calling.
call that returned to your station.
Sends a subdued off-hook voice
announcement to another station.
supply background music.
LCD Speakerphone Reference Manual 1 – 7
Introducing The LCD Speakerphone GCA70–226
TAKE
MSG
VAB Voice Announce
TRACK Send Tracker
Take A
Message
Block
Page
Send a non-verbal response to a
SOHVAcallersoheorshewillknow
to take a message from an outside
party.
Inhibits your stationfrom receivinga
SOHVA. Also blocks voice callssent
over the speaker. When chosen as a
feature, stores a button that provides
the function.
Allows you to page the station you are
calling on their TrackerPager.
* Features marked with an asterisk are available only on DigiTech
telephones.
1 – 8 LCD Speakerphone Reference Manual
GCA70–226 Introducing The LCD Speakerphone
1.4 Knowing Your Speakerphone’sFunctions
Your speakerphone provides many versatile features for your use. These
features are explained in terms of what they allow you to do. Refer to
section 1.5 Understanding What The Lights Mean for information about
the lights associated with your telephone’s buttons.
Alphanumeric Display (Liquid Crystal Display—LCD)
Displays time, day, date, and active call information
•
Keeps you apprised of the status of your telephone
•
Provides programming prompts
•
Hold Button
Places a line or on hold
•
Stores pauses in number sequences during programming
•
Scans or scrolls through calls placed on hold (when hold light is
•
flashing) in order to access, with the TAP button, a call other than the
last one placed on hold (information about each held call appears in
your display as you scroll through them)
Scrolls through LCD response messages
•
Interactive Buttons
Provide quick and easy access to system features
•
Provide straightforward button programming without dialing codes
•
(the interactive buttons themselves, however, are not programmable)
Intercom Button (ITCM)
Selects Intercom dialtone
•
Allows you to initiate many of the telephone’s features
•
Message-Waiting Light (located beside the Hold button)
Indicates that a message awaits pick up
•
Microphone Opening
Allows hands-free operation of speakerphone (speak clearly toward
•
microphone opening)
LCD Speakerphone Reference Manual 1 – 9
Introducing The LCD Speakerphone GCA70–226
Mute Button
Keeps the person on the line from hearing your conversation
•
Programmable Buttons And Associated Status Lights
Allow you to store numbers for automatic dialing functions
•
Allow you to store telephone extension numbers for Direct Station
•
Selection (DSS)
Allow you to store commonly used features on a button
•
Indicate which lines are either in use, ringing, or on hold
•
Speaker
Sounds distant party’s voice
•
Sounds ringing and call-in-progress tones
•
Speaker Button (SPKR)
Turns your speaker on or off
•
Disconnects a call when you are on a handsfree call
•
Ends or cancels programming
•
TAP Button
Recalls dial tone or generates a hookflash
•
Retrieves held calls or last call placed on hold
•
Transfer/Conference Button (T/C)
Transfers calls
•
Sets up conference calls
•
Volume Control (Rocker Switch)
Regulates the volume of the ringer, speaker, handset, headset,
•
background music, and group listening mode
1 – 10 LCD Speakerphone Reference Manual
GCA70–226 Introducing The LCD Speakerphone
1.5 Understanding What the Lights Mean
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
Next to a Direct Station Select (DSS) button:
Steady red = station is in use or in Do Not Disturb mode.
•
Flashing red = station is receiving a call or station is calling you.
•
Winking red with repetitive off = message-waiting light set for you by
•
station associated with that DSS button.
Next to a line button:
Steady green = line is in use at your station.
•
Steady red = line is in use at another station.
•
Flashing red = line is ringing.
•
Flashing orange = line is ringing and will be answered when you take
•
you telephone off hook.
Winking green with repetitive off periods = line is on hold at your
•
station.
Winking red = the call has been placed on hold by another station.
•
Fluttering orange = line placed on hold has recalled your station.
•
Fluttering red = the line put on hold by another station has recalled.
•
Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
•
Steady off = the feature is off.
•
Next to an intercom button:
Steady green with a quick flash = you are using your intercom.
•
Fluttering red = an LCD message is set on your telephone for others to
•
receive when calling.
Flashing orange = someone is calling your extension or a call is being
•
transferred to you.
LCD Speakerphone Reference Manual 1 – 11
Introducing The LCD Speakerphone GCA70–226
Above the HOLD button:
Fluttering red = message awaits pick up.
•
Winking green with repetitive off periods = a line is on hold at your
•
station.
Above the SPEAKER button:
On steady (with the telephone on hook and busy) =
•
speakerphone mode is active.
On steady (with telephone on hook and idle) = background music is
•
turned on.
On steady (with telephone off hook and busy) = group listen is active.
•
Flashing = feature viewing and programming is in progress.
•
Above the MUTE button:
On steady = called party cannot hear your conversation.
1 – 12 LCD Speakerphone Reference Manual
)
)
GCA70–226 Introducing The LCD Speakerphone
Interactive Buttons
Speaker
Light
Hold Light /
Message Waiting Light
COMDIAL
TRANS
TAP
CONF
MUTE
SPKR
HOLD ITCM
DigiTech LCD Speakerphone
unisyn12.cdr
DIGITECH
Line Lights,
DSS/BLF Lights
(one for each button
Mute
Light
Intercom
Light
dtech002
Interactive Buttons
Mute Light
Speaker Light
Message
Waiting Light
Hold Light
Intercom Light
Line Lights,
DSS/BLF Lights
(one for each button
GHI
PRS
SPKR
HOLD
1
ABC
JKL
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TUV
708
OPER
3
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2
MNO
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5
WXY
9
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T/C
MUTE
ITCM
TAP
Impression LCD Speakerphone
LCD Speakerphone Reference Manual 1 – 13
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GCA70–226 Answering Calls
Answering Calls
2
2.1 Answering Outside Calls
A call that rings on an outside line will sound long, double-tone bursts
and will flash the line status light. If the installer enabled ringing line
preference at your station, an orange light flashes next to the line that
your station will answer when you lift the handset; a red light will flash
for any other ringing line.
NOTE: All references to fixed buttons are printed in upper case bold
type, forexample “Press the INTERCOM button.”
All references to interactive buttons are printed in upper case,
bold italic type, for example “Press the OPTIONS button.”
• When you hear outside ringing and observe a flashing light,
answer the call as follows:
1. Press button of ringing line if flashing light is red.
2. Speak toward the telephone (lift handset if you desire privacy),
—OR—
lift handset if light is flashing orange.
When a call rings at your station, the ringing line number or name
appears in the display, along with the options ANS (Answer) and DND
(Do Not Disturb). The caller information and the ANS and DND features
are very useful when multiple lines are ringing at your telephone at the
same time.
• To answer the call for which information appears in your
display,
1. Press ANS. (Pressing DND stops the ringing, sets a Do Not
Disturb condition at your telephone, and sends a DND tone to
the caller [if the call is an intercom call] or continues to send a
ringing tone to the caller [if the call is an outside call]). The
associated BLF will continue to flash until the caller
disconnects.
LCD Speakerphone Reference Manual 2 – 1
Answering Calls GCA70–226
• After you have answered an outside call at your station, your
LCD will display HOLD and TRANS:
1. Press HOLD to place the call on hold at your station,
—OR—
press TRANS to initiate a transfer to another station, then dial
the station number, announce the call or hang up to complete
the transfer.
2.2 Answering Intercom Calls
An intercom call is one that is made from one system telephone to
another.An intercom party can voice-announce through your speaker
instead of ringing your telephone, or an intercom party can ring your
telephone (intercom ringing sounds two short ring bursts).
You can block voice-announce calls if you wish. See the discussion titled
Blocking Voice Announce Calls for details.
• When you hear intercom ringing followed by a caller’s voice,
1. Speak toward the telephone to answer (lift handset if you
desire privacy).
• When you hear intercom ringing (two short ring bursts),
1. Press INTERCOM and speak toward telephone (lift handset if
you desire privacy).
When an intercom call rings at your station, the number or name of the
originating station appears in the display, along with the options ANS
(Answer) and DND (Do Not Disturb).
• To answer the call for which information appears in your
display,
1. Press ANS. (Pressing DND stops the ringing, sets a Do Not
Disturb condition at your telephone, and sends a DND tone to
the caller. The intercom light continues to flash).
2 – 2 LCD Speakerphone Reference Manual
GCA70–226 Answering Calls
2.3 Answering Calls At Monitored Stations
Your telephone may have the personal intercom number of another
telephone appearing at a button location. You can use the light associated
with this button to monitor the status of that telephone, and you can press
the button to make a call to that telephone if you wish. The associated
light is known as the Busy Lamp Field (BLF) light, and the button is
known as the Direct Station Select ( DSS) button.
If the installer arranged for your telephone to have the station monitoring
feature, the BLF light shows activity status at the monitored telephone.
• To monitor another telephone,
1. Observe the BLF light indications next to the personal
intercom appearance (DSS) button:
Off = idle
Flashing = ringing
On = busy or on hold
NOTE: If you do not have the station monitoring feature, the BLF
light shows just the following information: Off = idle,
On = busy.
• To call an idle monitored station or to answer one that is
ringing,
1. Note the BLF light condition.
2. Press assigned DSS button.
3. Lift the handset to talk.
NOTE: If you place this call on hold or if you transfer it to another
telephone, the BLF lightflashes a hold signal.You can retrieve
thecallbypressingTAP.
LCD Speakerphone Reference Manual 2 – 3
Answering Calls GCA70–226
2.4 Answering Night-Transferred Calls
The system attendant can transfer incoming calls to a particular station or
stations for off-hour ringing. Additionally, the installer can program the
system for night-answer zones (up to four) with a loud bell associated
with each zone. The loud bell sounds when the night transfer of ringing
feature directs incoming calls to a zone. The installer may choose
different night-answer dialing codes than those default values detailed in
this procedure. When in doubt, ask your system attendant what codes are
active at your site.
• If your telephone rings,
1. Press button of ringing line if flashing light is red.
2. Speak toward the telephone (lift handset if you desire privacy),
—OR—
lift handset if light is flashing orange.
• When you hear loud ringing anywhere in the system,
1. Lift handset.
2. Press INTERCOM.
3. Dial 65 through 68 to select ringing zone (1-4) that the bell is
in,
—OR—
dial 69 to answer any ringing zone.
NOTE: This feature is knownas Trunk Access From AnyStation
(TAFAS).
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GCA70–226 Answering Calls
2.5 Making A Call Pick-Up
Often, the installer arranges several telephones together in a user group.
If your telephone is so arranged, you can answer calls that are ringing at
other stations within your particular group. Also, you can answer a call
that is ringing at any telephone in the system if you know the telephone’s
extension number.
• To answer a call that is ringing within your group,
1. Press INTERCOM.
2. Dial #4.
3. Speak toward telephone to answer call. Lift handset if privacy
is desired.
• To answer a call that is ringing at any telephone in the system,
1. Press INTERCOM.
2. Dial ✳ 4.
3. Dial extension number of ringing telephone.
4. Speak toward telephone to answer call. Lift handset if privacy
is desired.
If you have programmed a PICKUP button on your telephone (see
“Storing The Feature Buttons” in the chapter titled ProgrammingYour
Telephone in this guide), you may make a call pick-up (either within
your group or at a specific station inside or outside your group) using
that button.
• To answer a call ringing at any other station in yourgroup,
1. Press preprogrammed group PICKUP button.
• To answer a call ringing at a specific station (either inside or
outside your group),
1. Press preprogrammed direct PICKUP button.
2. Press DSS or dial extension of ringing telephone.
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2.6 Responding To A Subdued
Off-Hook Voice Announcement
Your installer can set your LCD speakerphone to receive a Subdued
Off-Hook VoiceAnnouncement (SOHVA). This featureallows an
intercom caller to break into your call by making an announcement
through your handset receiver. (This means that if you are on a
speakerphone call, you cannot receive a SOHVA call.) The distant party
that you are currently talking to cannot hear the announcement made by
the SOHVA caller.
Please note that you can receive a SOHVA call even if you are using your
headset; however, the distant party may be able to hear the SOHVA as it
is made.
• You can respond to a SOHVA in one of three ways:
— Verbally: Press and hold the REPLY button and speak into
handset. Distant party cannot hear response. To return to
distant party after your reply is complete, release the REPLY
button.
— Non-verbally (Response Messaging): If the announcing
station has an LCD speakerphone, press MSG (message),
then press HAVE HOLD (have the caller hold), TAKE MSG
(take a message), or CALL BACK (I will call back) to send
the appropriate message.
The message appears in the display of the telephone making
the SOHVA call and then that telephone is automatically
disconnected from your telephone. (If the telephone to which
you attempt to send a non-verbal message is not an LCD
telephone, no message is sent and that station is immediately
disconnected from the call.)
— Blocking the SOHVA: You can block a SOHVA to your
stationbypressingBLOCK when the SOHVA is initiated.
The SOHVA call is then disconnected.
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GCA70–226 Making Calls
Making Calls
3
3.1 Dialing Automatically
This feature provides one- or two-button speed dialing using
programmable buttons at which you have previously stored numbers.
Two levels of number storage are available at each storage location, and
you can use one or both levels as needed. Further, since you usually store
a line choice as part of a speed dial number, line selection is automatic
with speed dialing. This user’s guide discusses button programming in a
separate section. Refer to it when you are ready to store numbers at the
programmable buttons.
There are two types of speed dial numbers: (1) numbers that you store
for your own use (personal speed dial numbers), and (2) numbers that the
system attendant stores for everyone’s use (system speed dial numbers).
• To automaticallydial a speed dial number stored at one of
the programmablebuttons on your station,
1. Press preprogrammed speed dial button (line selection is
usually a part of the stored speed dial number),
—OR—
press preprogrammed SHIFT button, then press
preprogrammed button (to choose number stored as a second
choice at that button).
With your station idle, you can automatically dial a personal or system
speed dial number that is stored at a dial pad location.
• To speed dial a number stored at the dial pad,
— personal speed dial number—while on hook, press speed dial
number on dial pad (0–9),
— system speed dial number—while on hook, press ✳and then
dial system speed dial number (100 - 599).
NOTE: If you are already on a line, you must press SHIFT before
dialing the personal or system speed dial numbers that are
stored at the dial pad. Also, if a speed dial’s preselected line is
in use, the speed dial will not function.
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Making Calls GCA70–226
3.2 Dialing Manually
You can manually dial a number over any telephone line you select. Or,
if the installer assigned a prime line or the idle line preference feature to
your LCD speakerphone, it will automatically select a line for use when
you lift the handset.
• To dial an outside number manually,
1. Press line button to select line (remember: selecting a line is
not necessary if a prime line or idle line preference feature is
assigned to your telephone and if you lift the handset or press
SPEAKER to begin the call).
2. Listen for dial tone.
3. Dial number.
4. Lift handset if privacy i s desired.
3.3 Redialing A Previously Dialed Number
If the last number you have called is busy or is not answering, you can
redial it once or initiate a repeated redialing.
The system temporarily saves the first 16 digits of this last manually
dialed number for your redial use.
You can temporarily save the first 16 digits of this last manually dialed
number for later redial by using the SAVE interactive button or by using
a SAVED NUMBER REDIAL button that you or your system installer
has preprogrammed.
A saved number remains available until you overwrite it by saving a
different number at the same storage location.
• To automaticallyredial the last dialed number,
1. Press SPEAKER (or hang up handset) to disconnect current
ringing or busy tone.
2.
3. Listen for ringing or busy tone over the telephone speaker:
— Ringing tone: When party answers, speak toward telephone to
— Busy tone:PressSPEAKER to disconnect.
3 – 2 LCD Speakerphone Reference Manual
#.
Press
answer call. Lift handset, if privacy is desired,
GCA70–226 Making Calls
• To automaticallyredial the last dialed number once a minute
for 10 minutes,
1. If you hear a busy tone or ring no answer, press ARDL.
2. When called party answers, lift the handset (you must do this
to disengage the redial feature).
• You can cancel the once-a-minuteredial action with any of
the following actions:
1. Lift and replace handset,
—OR—
press SPEAKERwhile number is being redialed,
—OR—
use the telephone for some other purpose.
• To temporarily store a number you’ve just dialed,
1. While on the call, press SAVE.
2. Select unused programmable button location.
3. Press SPEAKER.
• To dial the saved number,
1. Press SPEAKER or lift handset.
2. Press button where number is saved,
—OR—
press SAVED NUMBER REDIAL button.
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Making Calls GCA70–226
3.4 Using Line Groups
Some systems have telephone lines arranged into line groups. These line
groups are available at each telephone. Your attendant can tell you how
your system is arranged. When line groups are available for your use,
you may access them for outside calling instead of pressing a line button
to select an individual line for use.
• If your system has line groups, access them as follows:
1. Press INTERCOM.
2. Dial desired line group access code:
9= line group 1
80 through 89 = line groups 2 through 11
60 through 64 = line groups 12 through 16
—OR—
press preprogrammed line group button.
3. Listen for outside dial tone.
4. Dial desired number.
5. Speak toward the telephone (lift handset if you desire privacy).
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