Comdial CONVERSip EP100, EP100-24 User Manual

CONVERSip EP100 Digital Endpoint

User Guide

Sept ‘04 Comdial iii

CONVERSip EP100 User

TABLE OF CONTENTS

OVERVIEW...........................................................................15

1.2 Positioning Your EP100....................................................22

1.3 Setting Display Contrast...................................................23

1.4 Setting a Personal Ringing Tone.......................................24

1.5 Setting Volume Levels......................................................24

1.6 Answering and Making Calls ...........................................25

1.7 Speakerphone Usage Guidelines ......................................26

2. ANSWERING CALLS .....................................................29

2.1 Answering Outside Calls ..................................................29

2.2 Answering Intercom Calls ................................................30

2.4 Holding Calls ....................................................................31

3. MAKING CALLS..............................................................39

3.1 Making Outside Calls .......................................................39

3.2 Making Intercom Calls .....................................................40

3.3 Automatic Dialing ............................................................41

3.4 Redialing...........................................................................42

3.4.1 Redial - Last-Dialed Number....................................42

3.4.2 Redial Programming (Storing Numbers) ..................42

Contents

iv Comdial Sept ‘04

4. ADVANCED CALL HANDLING ..................................49

4.2 Conferencing.....................................................................50

4.3 Call Forwarding ................................................................52

4.3.1 Forwarding a Call .....................................................52

4.5 Call Parking ......................................................................56

4.5.1 Parking a Call............................................................56

4.5.2 Handling Park Recalls ..............................................56

4.6 Call Transferring...............................................................58

4.6.1 Screened Call Transfers ............................................58

4.6.2 Unscreened Call Transfers........................................59

6. PROGRAMMING ............................................................71

6.1 DSS Numbers ...................................................................71

6.2 Speed Dial Numbers.........................................................72

7. OTHER ADVANCED FEATURES ................................81

7.3 Do Not Disturb Condition ................................................82

7.9 Volume Control.................................................................91

7.9.1 Setting Current Volume Level ..................................91

7.9.2 Muting Your EP100 ..................................................92

7.10 Default Volume Control...................................................93

CONVERSip EP100 User

Sept ‘04 Comdial 15

1. OVERVIEW

Before you start using your CONVERSip EP100 digital endpoint,
take a quick look at its layout. The EP100 has three soft keys,
24 programmable buttons, seven fixed function buttons, volume up
and down buttons, an LCD, and a standard dial pad.

Figure 1-1 EP100-24

handset

speaker

LCD

soft keys (not
programmable)

VOLUME up

24
programmable
buttons

MESSAGE

TAP

SPEAKER

MUTE

HOLD

microphone opening

SHIFT

TRANSFER/
CONFERENCE

VOLUME down

INTERCOM
(default location)

Overview

22 Comdial Sept ‘04

1.2 Positioning Your EP100

When your new EP100 arrives, the system installer unpacks the
phone and connects the line cord to a system jack. The following sec­tions describe a few initial adjustments that allow you to quickly
begin making and answering calls.

You should adjust the position of the EP100 on your desk or table to
suit your individual needs and maximize the performance of the
sound activated features. When using your EP100, the microphone
and loudspeaker are farther from you than when you use a handset.
Some positioning tips to consider include:

• For the microphone to best detect your voice, speak within three
feet of it and face the speakerphone.

• Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the EP100 where it will
detect sounds from keyboards, printers, paging systems,
typewriters, or other equipment.

• Place the telephone on a hard surface and away from table
edges. Do not place the telephone in corners or enclosures. Do
not let obstructions come between you and the microphone.

Your telephone has an adjustable pedestal to allow you to select the
most comfortable viewing angle. When you receive the telephone,
the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal,

1. Grasp the rear of the pedestal

base firmly with one hand
and lift the rear portion of the
telephone upward with your
other hand.

Adjusting the Pedestal

CONVERSip EP100 User

Sept ‘04 Comdial 23

2. Lift the telephone upward with one hand and raise the tele-

phone supporting arms upward with your other hand. (Notice
there are three sets of notches under the telephone correspond­ing to the three positions available.)

3. When the telephone is at the desired height, select the closest

pair of notches and insert the supporting arms in the notches.
Press down slightly on the telephone until you feel the support­ing arms snap into place.

Also remember, as with any piece of electronic equipment, your tele­phone may be damaged by contact with liquids. Please try to place
the telephone in an area that is free from the danger of spills.

Note: For more tips and information on speakerphone use see
Section 1.7, Speakerphone Usage Guidelines.

1.3 Setting Display Contrast

You can darken or lighten the contrast of the display for best viewing.

To adjust the display contrast,

1. Select OPTIONS.

2. Select NEXT until the DISP

option appears.

3. Select DISP. Your display reads

CONTRAST LEVEL

4. Select LIGHT or DARK once

for each degree of change
desired.

5. Press SPEAKER to end.

Select Display

Setting the Contrast Level

Overview

24 Comdial Sept ‘04

1.4 Setting a Personal Ringing Tone

You can choose one of several different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.

To select one of the ring tones, proceed as follows:

1. Select OPTIONS.

2. Select NEXT until the RING

option appears.

3. Select RING.

4. Select UP or DOWN to choose

ring tone in display (a new tone
sounds each time you press the
button).

5. Press SPEAKER to end.

1.5 Setting Volume Levels

The volume control on your telephone is a multipurpose control you
can use to set the volume (loudness) of the ringer, the speaker, and the
handset.

To set the ringer loudness level, while your telephone is on-hook and
idle, press the VOLUME Up or VOLUME Down button once for
each change in loudness you desire. The ringer sounds once for each
change as an example of the current setting.

Note: If you set the ringer to the OFF position, your telephone sounds
a short ring burst once for each call you receive at your station.

To set the speaker and handset loudness levels,

1. Press INTERCOM button.

2. Press the VOLUME Up or VOLUME Down button once for

each change in speaker volume that you desire.

Selecting the Ring Tone

CONVERSip EP100 User

Sept ‘04 Comdial 25

3. Lift handset.

4. Press the VOLUME Up or VOLUME Down button once for

each change in handset volume that you desire.

Note: When a call ends, the system resets the speaker and handset
volume of all future calls to the default setting. For instructions in
setting your EP100’s default volume settings, see Section 7.9, Volume
Control.

1.6 Answering and Making Calls

Your EP100 is configured to answer and make calls to
both stations within your system (intercom calls) and outside lines.

When you hear outside ringing (long bursts),

1. Press flashing line button.

2. Speak toward telephone or lift handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1. Press INTERCOM.

2. Speak toward telephone or lift handset if privacy is desired.

To dial an outside number manually,

1. Press SPEAKER.

2. Listen for dial tone.

3. Dial number.

4. Lift handset if privacy is desired.

To dial an intercom number manually,

1. Press INTERCOM.

2. Dial extension number (called telephone rings or tone is

heard).

3. Speak toward telephone or lift handset if privacy is desired.

Overview

26 Comdial Sept ‘04

1.7 Speakerphone Usage Guidelines

When using your EP100, the microphone and loudspeaker are farther
away from you than when you use a handset. Both the signal from
the loudspeaker and the signal to the microphone must be strength­ened.

When microphones and loudspeakers are close together (such as in a
speakerphone), additional amplification typically generates a ringing
sound (public address systems do this if the volume is too high or the
microphone is too close to a loudspeaker).

• Both parties can not talk at the same time. You must wait for
silence out of your loudspeaker before talking. You must stop
talking to hear the other party.

• Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the EP100 where it will
detect sounds from keyboards, printers, paging systems,
typewriters, and other equipment.

• Speak slightly louder than normal and with a clear, authoritative
voice. For the microphone to best detect your voice, speak
within three feet of it and face the telephone.

• Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the distant
party’s voice. Lowering the volume of the loudspeaker makes it
easier for the switches to select your voice.

• Since the system takes several seconds to provide the best
switching, constant sound patterns—such as elongating your
words and playing externally-supplied music—may prevent the
sound-activated switches from operating properly.

• Place the telephone on a hard surface and away from table
edges. Do not place the telephone in corners or enclosures. Do
not let obstructions come between you and the microphone.
Rooms with hard, flat surfaces that reflect sound may affect the
sound-activated switches.