Comdial Eloqence VE Installation Manual

!&pence V!!

Voice Mail For Executech

Installation

Manual

Table of Contents

Section

1 General Descriotion

2 Hardware Installation

3 Svstem Proaramminq

200

Initialize System

201

Telephone Type

203

Operating Mode

204

Extension Length

205

Station Ringback

206

Transfer Mode

214 Set Time

216

Set Date

320

Administrator Password

322

Programmer Password

268

Record Time Remaining

226

Record Quality

600

Printed Reports

4 Auto Attendant Proaramminq

328

Busy Recording

330

No Answer Recording

332

Hold Recording

334

Receiving Recording

336

Q/Z Recording

338

No Names Match Recording

342

Add/Change/Delete Branch

344

Branch Recording and Programming

346

Dial Branch Call Distribution

356

Re-Record Announcements

Page

1.1

2.1

3.1

3.2

3.2

3.3

3.3

3.3

3.3

3.3

3.4

3.4

3.4

3.4

3.4

3.4

4.1

4.1

4.1

4.1

4.1

4.1

4.1

4.3

4.3

4.4

4.5

6.01

5 Voice Mail Proaramminq

404

Voice Mail Main Greeting

408

Mailbox Greeting

412

End of Message Announcement 5.1

416

User Message Prompt 5.1

420

Voice Mail Full Announcement

424

Create/Delete User Mailbox

428

Create Group Mailboxes

432

Delete Group Mailboxes

444

Access Mailbox

448

Message Light On

452

Message Light Off

460

Play Mailbox Usage

5.1

5.1

5.1

5.2

5.2

5.3

5.3

5.3

5.3

5.3

5.4

Table Of Contents 2

6 Advanced Auto Attendant Proaramminq

Add/Change/Delete Branch

342

Branch Recording and Programming

344
358

Name Key Length
Name Recording Time

360
362

Record Directory Names
Playback of Names

364
347

Outdial Branch

348

Reroute Busy

Reroute No Answer

350
351

Operator Translation

Reroute Operator

352

Reroute No Response

353
354

Alternate Extensions

Extension Privacy

370
371

Blind Transfer Extensions

372

Announce Extension Number

375

Answer Rings

377

Daily Answer Ring Table

379

Hourly Answer Ring Table

382

Activate Alternate Announcement

Daily Announcement Table

384

386

Hourly Announcement Table

6.1

6.1

6.1

6.2

6.2

6.2

6.3

6.4

6.4

6.4

6.5

6.5

6.5

6.6

6.6

6.6

6.6

6.6

6.7

6.7

6.8

6.8

6.9

7 Advanced Voice Mail Proaramminq

Create/Delete User Mailbox

424
436

Message Length

440

Message Chaining

456

Purge Messages

464

Paging Interval

468

Paging Dialer

8 Worksheet

9 Troubleshootinq

7.1

7.1

7.1

7.2

7.2

7.2

7.2

8.1

9.1

Eloquence VE

General Description I .I

General Description

Auto Attendant

Eloquence is able to operate as a stand alone auto attendant, a stand alone voice
mail system, or a combination of both. This manual is designed for all combinations,

simply skip any section that pertains to features not used.
The system is housed in a metal case that can be located on a desk top or wall-

mounted in the telephone equipment room. The system is powered by an external
power transformer while an internal battery provides for several days of memory
tection. Three LEDs indicate system condition and operation.

Programming of the system is done from any telephone by dialing Eloquence directly,
then entering the appropriate password and a series of touchtone commands.
quence’s built-in 40 word vocabulary walks the programmer through all system pro­gramming on a prompted, step-by-step basis.

Recording of system announcements, prompts or directory names is also done
through the phone. Two recording quality levels can be chosen on an announce-

ment-by-announcement basis to provide maximum recording time. Eloquence’s an-

nouncements can be of any length (within total memory limits), and are usually at the

higher quality. Messages and user prompts are usually at lower quality to maximize

memory usage.

Announcements and name changes, or other day-to-day operations are accom-

plished via an administrator’s password. All other, more permanent programming,
can be accessed only by a higher level, programmer’s password.

Eloquence is a second generation automated attendant that provides for traditional

automatic answering of incoming calls, presentation of choices to the caller, and con-

nection to extensions based on those choices.

pro-

Elo-

Call routing can contain up to 4 levels of branches with each branch at each level ca-

pable of advancing to up to 9 more branches (total branches not to exceed 28).

Based on his phonepad responses, a caller is routed along a path from branch to

branch to: a preset extension or extensions, an alphabetic directory, a department di-

rectory, or another branch for further choices.

The call routing template installed in the system can be used as is, or altered to fit vir­tually any need.

If a caller does not know the called party’s extension, he can select an alphabetical di-

rectory and will hear an announcement like: “To reach an employee press the first

letter of the person’s last name on your keypad now”...[A] “Press the pound key when

you hear the name of the person: John Able...Whilma Baker...Sally Cox.“...[#]

“Thank you, one moment please”. The department directory works in the same fash-

ion except that only the names for the department are played.

Eloquence auto attendant will transfer calls in either a blind or supervised mode. In
the supervised mode, Eloquence will place the caller on hold, call the selected exten­sion and monitor its status. If no answer or busy, it will flash hook back to the caller,
advise them of the condition and then forward the call to the alternate extension, op­erator, or another extension as programmed. If the station is answered, the called
party will be advised that a call is being transferred before the caller is connected.

In the blind transfer mode, Eloquence transfers the call once a selection is made and

returns to on-hook status, Eloquence can be set to serve as a bulletin board where­by a caller can get specific information about products or services; but not be able to
transfer within the phone system except where specifically allowed.

Eloquence VE

General Description 1.2

Directory Example

Xl24

LEGEND

/Name

The system’s call routing follows a branch concept whereby the caller is routed
through a series of branches to the extension he wishes to reach. He moves from

branch to branch by selecting a number or name presented in an announcement.

7hankyou for cattmg ABC, you may dialan saiension if

known at any time, to reach Sales press 1, Service press 2,
Accounting 3, Engineering 4, for an employee dimtoy pros.5

5. N calling from a rota&‘phone, please hold.’

70 reach an em­pby~ouss by name
press fhe first Ief-

tar

of his last
name-Touch the
# key when you
hear the nams of

fhs emptoyyes you
want to reach.’

To Main

Menu

.

..Willard Scott

In the example above, the Branch IDS and Branch names shown are for programming
purposes only. The caller only needs to press 1, 2, etc. to move through the choices.

Each box represents a branch that has the following components:

prsss4: \

Announcement

Branch ID- a numeric designator which indicates its location and relationship to the
other branches. There can be up to four levels of branches, the first level being a sin­gle digit, the second level being two digits, and so on. The first or main branch is 1,
then each of its sub-branches will have that number plus an additional digit of its own:

11, 12, 13, etc. Branch 123 would have sub-branches 1231, 1232, etc.

Reference Name- is given to the branch to help identify it on the flow chart or during

programming, such as the sales branch, service branch, etc.

Branch Destination- in a Menu Branch the destination is always other branches, in a
Dial Branch it is actual extension numbers, in a Jump Branch it is another branch ID,
and in a Department or Directory Branch the destination is a list of names which are

then translated by the system to extension numbers and called.

Branch Tvpes:

l=Menu Branch- is the most fundamental branch. it includes an announcement

that gives the caller choices to select.

2zDirectory Branch- allows the caller to be connected to an employee selected

from a company alphabetical directory.

3=Department Branch- allows the caller to reach a specific employee via a

departmental directory.

4=Dial Branch- is one of the “end” branches that actually dials the extension

number(s) listed in it.

5=Jump Branch- is used to jump or reroute to another branch.

The example shown is a routing template completed at installation. Like in many
companies, some departments are large while others are small. Some calls should

go to departments generically while other calls should reach a specific person.

The first or main branch will almost always be a menu branch. Notice that a menu

branch has sub-branches and that the key to select them matches the last digit of
their ID.

Eloquence VE

General Description 1.3

If the caller selects sales by pressing 1, he will reach another menu branch to guide
him to the appropriate sales department (as well as given a chance to return to the
main menu). The two dial branches could be programmed to either: always send the

first call to the top of the list and, if busy, down the line until answered; or rotate calls

evenly among the extensions listed.

The jump branches have been used to redirect the caller to another section of the
routing template in order to always give the caller an “escape route”.

The department branch shown was set up so that callers would be able to reach a
particular employee within accounting.

And finally, the directory branch shown was set up to allow the caller to reach any em­ployee listed in the directory by pressing the first letter(s) of the person’s last name
and then selecting it from the list played.

Voice Mail

Eloquence is able to operate as a voice mail only, or combined voice mail and auto
attendant.

If voice mail only is used, callers manually routed to the voice mail will hear a system

greeting such as “Input mailbox number now”. Voice mail in conjunction with auto at­tendant can have designated busy and/or no answer stations rerouted to their corre­sponding mailboxes automatically.

A caller who has manually input a mailbox number or who has been redirected by

auto attendant will hear a greeting such as “You’ve reached the mailbox for John

Jones, press 0 to return to the main menu, or begin recording at the tone, and press 1

when finished.” After the message has been left, the caller will hear another prompt

such as “To return to the operator press 0, or if finished press * and hang up.”

The system can have up to 128 individual mailboxes plus up to 16 group mailboxes.

Each mailbox can have a maximum of 32 messages. A unique dynamic voice record­ing technique allows the system to use only the amount of memory required to store

the actual message.

A mailbox user, using a personal password to enter his mailbox, will be played the

number of new and old messages currently in his mailbox and then played all mes-

sages starting with the oldest new message first until all messages are played.

The user can execute the following options during or at the end of each message:

pause, save, delete, reply to sender, back-up, hear time & date stamp, or move the
message to another mailbox with a preamble.

System Programming

Group mailboxes allow individuals, so authorized, to “broadcast” a message to its
members’ mailboxes at one time. Even though a group mailbox can have up to 32
members, a group message only uses memory storage as one message.

In addition to picking up messages, a mailbox user can also control many mailbox

functions once his password has been entered: Hear or enter a new password; and

(if a group mailbox owner) hear, add, or delete members from a group mailbox.

Before programming, read each section thoroughly for a complete un­derstanding of the system and all features.

Once the manual has been read, complete the Worksheet Section and follow it as a
step-by-step guide during programming. The Installation Manual provides a complete

function description including a step-by-step programming example for all functions.

3

Eloquence VE

Advanced Features

General Description 1.4

The Administrator Manual provides details of all functions that are programmable by
the administrator.

All announcements can be recorded by the installer during the initial set-up and then,
when satisfied that the system is programmed according to the customer’s needs, the
announcements and names can be re-recorded in the customer’s voice.

Most applications can be programmed using the standard features sections: Sections
3, 4, and 5. Advanced features, Section 6 and 7 allow the programmer to set addi­tional features that may only be required in some installations. Skip any advanced
sections or advanced features that are not required.

At the end of each basic section is listed the appropriate advanced features that may

apply. If any are to be programmed, skip to those advanced features, program them,
and return to the next basic section and continue.

3 System Programming

4 Auto Attendant Programming

5 Voice Mail Programming

6 Advanced Auto Attendant Programming
7 Advanced Voice Mail Programming

Eloquence VE

Hardware Installation 2.1

Hardware
Installation

LED Indicators

Eloquence is designed as a stackable desktop unit or is wall-mountable by use of the

two mounting holes located on the bottom of the unit (requires two #IO screws mount-

ed vertically, 8” apart).

Connect a 14 or heavier gauge ground wire to the screw connecting the case halves
at the right rear side of the system to a good earth ground such as a cold water pipe
or ground rod.

@@@

Power/ Port Port
Battery One Two

The front of the case has three LEDs that are designed to provide visual feedback for
the following conditions:

Power/Battery LED-LED burns solid when power is being applied to the system and
blinks if the battery is low. The battery is constantly recharging when Eloquence is
plugged to AC power. The battery may take as much as two days to fully charge
when the system is first plugged in. The battery, when fully charged, will hold pro­gramming for up to 5 days.

The system’s internal batteries are designed to preserve the data and voice storage
during a power outage. If continuous operations is required, a UPS should be added.

Port LED+indicates that Eloquence is processing a call. The lamp will blink as it de­tects sound on its port. This will provide visual feedback as to ring-back, busy tones,

DTMF detection and voice.

Executech
Programming

Eloquence Connection

Requires two (2) data paired ports.

The data paired ports are to be reprogrammed as:

EXECUMAIL on Executech 2000,
Single Line for Executech II,
OPX for DXP and Executech XE,

Thru Dialing OPX (N/A for XE),

Message Wait Originate (N/A for XE),

Voice Announce blocked, Data Security Ports (Executech 2000).

The two ports that Eloquence connects to must be data paired ports. Eloquence’s
first port must always be connected to the even numbered

data paired port of the KSU.

If a single port Eloquence is to be used, it must be connected

to the even numbered data paired port, and no telephones

may be connected to the odd numbered data paired port.

NOTE: On the DXP, Eloquence’s first (or single) port will

connect to the ODD numbered data paired port, e.g. 129;

and the second port to EVEN numbered port, e.g. 130.

ma-mm

aggg

3s 8s

a?$;

Eloquence VE

Hardware

Before proceeding, connect a multiline telephone to the ports and verify that

they are functioning. A multiline set can make and take calls even though the

port is programmed as OPX, Single Line, or Execumail (the lamps, however, will

not work).

Place an intercom call to Eloquence,

Eloquence will answer with “Enter” or “Enter Function”,

Begin programming.

Installation 2.2

Before Cutting Over

Printer Port

Cautions

Flexible ringing programmed as direct or delayed at Eloquence’s ports,
Ringing line preference enabled at Eloquence’s ports.

The output from the RS 232 serial port is: 300 baud, 7 data bits, 2 stop bits, and no

parity. The pin out is Data Transmit on Pin 2 and Ground on Pin 7. A printer is need­ed only if statistics, a printed copy of a program report or advanced diagnostics are re-

quired.

Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is specifically designed

for wet locations.

Never touch uninsulated telephone wires or terminals unless the telephone line has

been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

,

Eloquence VE

Eloquence
Programming

Voice Prompts

System Programming 3.1

To program Eloquence, dial the extension that Eloquence is connected to and enter

the programming mode by dialing in the appropriate password. Once entered for pro-

gramming, Eloquence prompts and confirms each action with voice commands.

Both data and recordings are entered in the same manner, using a series of key­strokes. Each function is programmed by entering it’s specific function number and
then following the voice prompts. Programming is divided into six sections: System,
Auto Attendant, Voice Mail, and Advanced Programming for each. If either Auto At­tendant or Voice Mail is not being used for a particular application, then those sec­tions do not need to be programmed.

Before attempting programming,

understanding of the system.

Built-in voice prompts will prompt, repeat input, and confirm function programming.

“Enter” Signifies that data is to be entered. In some instances the prompt will be

more precise such as “Enter Extension”.

“Record”

“Confirm” Follows an entry or plays after an existing entry has been played. Accept

“Error”

Prompts to record a voice announcement or name. The actual recording

will begin by pressing 1 and end by pressing 1.
the entry with a #; or if the entry needs to be changed, re-enter it or rere-

cord a recording by pressing 1 to start and 1 to stop; or use *to back up

to the previous entry.

Played if any value being entered is out of range, or otherwise invalid.

read each section thoroughly for a complete

Keypad Methodology

Recording

During programming the keystroke methodology is as follows:

Acts as an enter key. It will also confirm the new or existing entry and

#

advance to the next programming step. (In a function that allows multiple

entries, ## will advance to the end of the function.)

*

Will back up to the beginning of the function.

00# Will act to erase or replace any existing entry with no entry.
lli# Will exit programming mode and go on-hook.
llO# Will exit programming mode and go to the main menu.

When a function is entered, Eloquence will play one of the following:

a) the default value,
b) the existing value if previously programmed,

c) “None” if the function is being programmed for the first time.

If the function has multiple entries, Eloquence may begin with a command to enter the
particular extension, etc, to be programmed.

At any point where a programming entry was made in error, use the * key to back up
to the beginning of the function and begin again.

The contents of any function can be played without being altered. Enter the function,
then use #to advance through the values without replacing them with new values.

All programming can be performed via either port, however, recording of announce­ments can only be performed while the other port is idle. If the other port is process-

ing a call, Eloquence will not allow a function that includes recording to be accessed.

Once a function that allows recording is accessed, Eloquence will not answer on the

other port until that function has been vacated.

Eloquence VE

System Programming 3.2

Enter Password

Function 200
initialize System

Eloquence is entered for programming by dialing to one of the extensions that Elo-

quence is connected to. If not yet programmed, Eloquence will answer with “Enter

Extension” or “Enter”. If programmed, it will answer with the main announcement.
Enter the programming password, **789#, Eloquence will respond with “Enter Func-

tion”.

INPUT Eloquence RESPONDS ACTION

*789#

From this point all of the system’s programming is performed by entering a particular
function and following the manual and the voice prompts from Eloquence. All func­tions are programmable from the programmer’s password (only those functions listed

in the Administrator’s Guide are programmable from the administrator password).

IMPORTANT: Before programming, initialize the system. This function will reset

all components and software to their initial state. All data and programming will be

erased. The function number must be entered twice as confirmation that initialization

is to be done. When initialization is completed the system will go on-hook and will

need to be re-entered with the password, above. To initialize:

INPUT

200 #

200 #

# Eloquence hangs up.

“789, Enter Function”

Eloquence RESPONDS ACTION
“200, Enter’
“200, Confirm”

Enter any three digit function

To initialize, enter 200 again.
*to abort or #to confirm

Function 201
Executech Type

Default =l

Indicate the particular Executech phone system that Eloquence is being connected to.

XE 308 = 1,616 = 2,820 = 3,1024 = 4; Executech 2000 E34PT = 5, EGOPT = 6,

E80PT = 7; Executech II! InnTouch 1432 = 8,2232 = 9,2264 = 10, 2296 = 11,
KH128 ~12, DXP = 13. Example: to set Eloquence for an Executech 2000, 1632:

INPUT
201# “201, 1, Confirm” *to back up, # to confirm or in-

7#
#

Eloquence RESPONDS ACTION

put different setting

“7, Confirm”

“Enter Function” Go to next function

l

to back up, # to confirm

Eloquence VE

System Programming 3.3

Function 203
Operating Mode

Default = 2

Function 204
Extension Length

Default = 3

Function 205
Station Ringback

Input 1 for Auto Attendant only, 2 for Voice Mail only, or 3 for both. If Auto Attendant
only is selected, then the Voice Mail section (functions starting with 400) need not be
programmed. Conversely, if Voice Mail only is used, then the 300 series functions

need not be programmed. Example: to set the system for both Auto Attendant and
Voice Mail:

INPUT Eloauence RESPONDS ACTION

,’

203 # “203, 2, Confirm”

3#
#

Indicates the number of digits in an extension number. Extension length can be from

2 to 4 digits. Example: to set the extension length to 2 digits:

INPUT Eloauence RESPONDS ACTION

204 #

/” 2#

This function will set the approximate number of rings at a station before Eloquence

determines a no answer and retrieves the call. Example: to set the station rings to

4:

* to back up, # to confirm or in-

put different setting
“3, Confirm”
“Enter Function” Go to next function

“204, 3, Confirm”

“2, Confirm” * to back up, #to confirm
“Enter Function”

*to back up, #to confirm

*to back up, #to confirm or in-

put different ext length

Go to next function

Default = 3 rings

Function 206

Transfer Mode

Default = 2

Function 214
Set Time

INPUT Eloauence RESPONDS ACTION

, 205 # “205, 3, Confirm” *to back up, #to confirm or in-

i

4#

# “Enter Function” Go to next function

This function will set the system to use: blind transfer (1) supervised transfer (2) or
Bulletin Board, allow for transfer from a dial branch only (0). See Section 1 .l Gener­al Description for explanation. Example: to set to Blind transfer:

INPUT Eloquence RESPONDS ACTION
206 # “206, 2, Confirm” *to back up, # to confirm or in-

l# “1, Confirm” *to back up, #to confirm

# “Enter Function” Go to next function

The time is set with hours and minutes in military (24 hr) time (required only if Voice

Mail or auto attendant functions with calendars are used). The current time is played
and can then be changed or accepted as is. Example: to set the time for 3:05 PM:

INPUT Eloquence RESPONDS ACTION
214# “214, Time 0002, Confirm” Input the time as 4 digits includ-

1505 # “1505, Confirm”

#

“4, Confirm”

“Enter Function” Go to next function

put number of rings

l

to back up, #to confirm

put 1 to enable blind transfer

ing leading zero
* to back up, #to confirm or in­put different time

Eloquence VE

System Programming 3.4

Function 216
Set Date

Function 220
Adminstrator Password

Default = 456

Function 222
Programmer Password

Default = 789 55 # “55, Confirm” * to back up, # to confirm or in-

Function 268

Recording Time
Remaining

The date (required only if voice mail or auto attendant functions with calendars are
used) is set by inputting the Month and Day and then the Year as numeric values (Jul

15,

1993 = 0715

INPUT

216#
0109 # “0109, 0000, Confirm” * to back up, # to confirm or in-

1992 # “1992, Confirm” * to back up, # to confirm or in-

# Enter Function”

Both functions operate the same. The function will play back the existing password.
Simply input the new password or press #to accept the existing password. The pass­words can be one to four digits. Example: to set the Administrator password to 55:

INPUT

220 # “220, Key 456, Confirm”

#

This function can be used to check how much recording time is left in memory. It will

play in order: the % of memory used, the remaining time in seconds that are availa-

ble for recording in low quality, available for recording in high quality, and followed by

the number of names that can still be recorded.

1993). Example:

Eloquence RESPONDS ACTION
“216, Day 0000, Confirm” Input the day and month as 4

Eloquence

“Enter Function” Go to next function

RESPONDS ACTION

to set the date for Jan 9, 1992:

digits including leading zeros

put different year
put different year

Go to next function

l

to back up, # to confirm or in-

put different password
put different password

Function 226
Record Quality

Default = 2,l ,l

L-

Function 600 to 606

Printed Reports

Before Proceeding

INPUT

268 #

The record quality for announcements, names, and messages (if Voice Mail is used)

is set by inputting 1 for high quality or 2 for low quality. The three values are for
messages, announcement&and directory names, respectively. The default setting is

211 (low messages, high announcements, high names). Example: To set the voice

quality for messages, high; names, high; and announcements, high:

INPUT Eloauence RESPONDS ACTION

226 # “226, 211 Confirm”

111#

#

With an optional printer connected to the serial port, four reports can be printed by in-

putting the appropriate function number shown (statistics totals are reset to zero when
printed):

600 # Prints system usage including branch and station activity.

602 # Prints Ram memory usage.
604 # Prints system program detail.
606 # Prints Alphabetic Directory with space for names to be inserted.

1. Exit programming mode (Function 111) and place a CO call and verify that Elo­quence answers.

2. At the “Enter” or “Enter Extension” voice prompt, dial a valid working extension
number and verify that Eloquence is properly transferring calls. If not, see Trouble-

shooting, Section 9.

Eloauence RESPONDS ACTION

“268, 14, Time 374, Time1 30,

18, Enter Function”

“1 11, Confirm” * to back up, or # to confirm
“Enter Function” Go to next function

Go to next function

* to back up, input different val­ue, or # to confirm

Eloquence VE

Auto Attendant Programming 4.1

Auto Attendant
Programming

Auto Attendant
Recordings

Function 328
Busy Recording

j’

Auto Attendant functions need not be programmed if Voice Mail only is to be used.
Advanced features such as call rerouting, outdial capability, and alternate announce-

ment programming are programmed in Section 6 if necessary.,

Along with recording of branch announcements and directory names, are 5 Auto At­tendant announcements that are played at various points in the call routing. Practice
the announcement by recording and re-recording - starting and stopping with the I

key. The time used will be played at the end of each recording to help in planning for
total recording time used. The system is available in several memory sizes and also

has the ability to specify voice quality settings to maximize memory usage. Default is

all external announcements and names in high quality and messages in low quality.
The voice quality defaults can be changed in System Programming, Section 3, Func­tion 226. Note: Functions that require a recording can be accessed only if the

other port is idle.

The Busy announcement is played to the caller if the station called is busy. After the

Busy announcement is played, the system will route the call to the operator or other

destination, if so programmed. A typical announcement might be: “That extension is

busy, one moment please”.

INPUT Eloquence RESPONDS ACTION

328 # “328, Record” Start & Stop recording with 1

1

----I u
# “Enter Function” Go to next function

,Time 3, Confirm” *to back up, 1 1 to rere-

cord, # confirms recording

Function 330

,j No Answer Recording

‘\

\

\

Function 332
Hold Recording

Function 334
Receiving Recording

j\

‘,\

Function 336 *

Q/Z Recording

The No Answer announcement is played to the caller if the station called does not an-

swer (not required if blind transfer mode is used). After this announcement is played,

the system will route the call to the operator or other destination, if so programmed. A

typical announcement might be: “That extension does not answer, one moment

please” Program in the same way as the previous Function.

The Hold announcement is played to the caller just before a transfer.

nouncement might be: “Thank you, please hold ” or “Thank you, one moment please”.
Program in the same way as the previous Function.

The Receiving Call announcement is played to the called party when he answers his

phone and is then connected to the caller (not required if blind transfer mode is used).
A typical announcement might be: “You are receiving an incoming call now”. Pro­gram in the same way as the previous Function.

The

Q/Z

announcement may be played to the caller when he has selected an Alpha­betic Directory. The caller is instructed to use the number 1 key for the letters Q or Z
since these two letters do not appear on the phone keypad. This announcement is
played at the end of the first directory announcement and is played only if there actu­ally exists a name in the directory that starts with Q or Z. A typical announcement

might be: “For the letters Q or Z use the key nurnber 1”. Program in the same way as

the previous Function.

A typical an-

Function 338*
No Names Match Record­ing

* Required only if Alphabetic
Directory is used.

The No Names Matched announcement is played to the caller if, in a directory

branch, the first letter(s) he selected does not have any names associated with it; or
he has listened to all of the names played and has not made a selection. After this
announcement is played, the system will route the call to the previous branch. Atypi­cal announcement might be: “No names matched, you are being returned to the main
greeting”. Program in the same way as the previous Function.

n

Eloquence VE

c-

\

Branch ‘tx
Definitions

Auto Attendant Programming 4.2

Setting up call routing follows a branch concept whereby the caller is routed along a
path from branch to branch to the extension he wishes to reach. Study the example
on page 1.2 to become familiar with the routing concept. If your application re­quires an alphabetic directory (type 2) or department directory (type 3) see Advanced

Features Functions 344, 362, 364. The different basic branch types are:

l=Menu Branch (Function 342,344)- is the most fundamental branch. It includes
an announcement that gives the caller choices to select and then advances the caller

>o-asub-branch. ..-....,

,.,number listed and, if bu

Gons.

5=Jump Branch (Function 342,344)- is used to jump to another branch.

nouncement is necessary but can be recorded. This branch is used to provide the

caller with alternate options.

\

No an-

lol

1

11 12 13

Dial Dial

Ext:

LEGEND

Menu Choice-

q

Branch Programming

lol 2 Inl 3

Ext:

/Name

Function 342 is used to modify the template or to create a custom template
from scratch. Function 344 is then used to program each branch by entering
the appropriate values or recordings.

Ext:

Dial

14 15

Dial

Ext: Ext: ID:

Dial

16

Jump

Eloquence VE

.

Auto Attendant Programming 4.3

Function 342

Add/Change/Delete

Branch

Function 344

The call routing template can be modified by adding additional branches, changing

the type of existing branches, or deleting branches. A branch is added, changed, or

deleted by inputting its ID and then inputting the appropriate branch type code: k
Menu. 4 = Dial. 5 = Jump. A Branch is deleted by inputting 00 as the type code.
Example: to change Branch ID 12 from a Jump Branch to a Dial Branch and delete
Branch ID 16:

INPUT Eloquence RESPONDS ACTION
342 #

f.& 12#

I

~~$. :6”#)

00 #

# Enter Branch ID” Input next Branch ID or # to Exit

This function programs each branch by recording announcements and entering the
appropriate data for each type branch. All branch types are capable of having a re­cording but most likely the Dial and Jump branches will not require announcements.
The branch ID is entered, the announcement is recorded, and the data required for
the branch is entered. Refer to the call routing template for the branch IDS and
planned announcements.

The main menu branch (IDl) can have two announcements. After the first announce-

ment (day mode) has been recorded and confirmed, the second announcement (night
mode) is recorded in the same manner. To re-record the second announcement, in-

put #to accept the first announcement as played and record the second announce-

ment. Eloquence will play “Primary Record” and “Alternate Record” to distinguish
the two announcements. If an alternate announcement is used, see Functions
382,384, and 386 in the Advanced Features Section before continuing.

“342, Enter Branch ID”
12, Jump Branch, Confirm” * to back up, # to confirm or in-

“4, Dial Branch, Enter Branch ID” Input next Branch ID or # to Exit

“16, Dial Branch , Confirm”
“00, Confirm Delete” #to confirm

Input Branch ID

put new branch code

Input 00 to delete

{/?I
i I

t;

u

Practice the announcement by recording and re-recording -starting and stopping
with the 1 key. The time used will be played at the end of each recording to help in

planning for total recording time used. Example:

INPUT Eloquence RESPONDS ACTION

344 #

1# “1, Menu Branch, Primaly Record” Start & Stop recording with 1

1 1 ” , Time 21, Confirm” 1

# “Alternate Record” Start & Stop recording with 1

1 1 ” , Time 14, Confirm”

# “Enter Branch” Go to next branch or #to exit

Jump Branch-the Jump Branch gives the system great flexibility in call routing. It is

a good idea to provide a jump branch as a sub branch of each menu branch giving

the caller a route to another menu should he not wish to select any of the choices

played. Example: to set Jump Branch 113 to jump to the main menu (ID 1):

INPUT Eloauence RESPONDS ACTION

344 # “344, Enter Branch” Input branch number

113# “113, Jump Branch, Record” Press 1 to start and stop record-

# “Jump ID None, Enter Jump ID” Input jump-to branch ID

l# “1, Enter Branch” Go to next branch or # to Exit

“344, Enter Branch” Input Branch ID

1 to rerecord, # confirms

* to back up, #for no alternate
announcement
1

ing, #to advance

1 to rerecord, # confirms

Eloquence VE

Auto Attendant Programming 4.4

Function 344
Continued

Dial Branch- the Dial branch is used to actually dial the particular extension or exten­sions as a result of a caller’s menu choice. If more than one extension is listed and in
supervised transfer mode, the system will attempt to call the first listed extension.

busy or no answer, it will call the second extension listed, etc. Up to 10 extensions
can be listed in each Dial branch. To change an extension once entered, advance
through the list of extensions and replace it with a new extension number. Replacing

an extension number with 00 deletes it. Example: to enter extensions 123 and 131

in Dial branch ID 12:

INPUT Eloauence RESPONDS ACTION

Enter Branch”

12# “12, Dial Branch, Record” Record or # to advance

# “Extension None, Enter Extension”
123#
131# “131, Enter Ext:” input ext or # to next branch

#

Reroute to Mailbox- Entering a 9XXX (Xxx denoting a mailbox number) as the last
entry in the dial branch list of extensions will have a caller transferred to that mailbox
when all of the extensions in the Dial Branch are busy or no answer.

Branch 9999- a special hidden branch 9999 is always available and provides for Elo­quence to disconnect. Therefore, if at any point in the routing you wish to have Elo­quence disconnect, create a jump branch that jumps to Branch 9999. An announce­ment can be recorded if desired to precede the disconnect (example: “Thank you, we
are now disconnecting.“). Using a jump to 9999 as one of all menu choices will allow

Eloquence to be available for the next caller more quickly.

“123, Enter Ext:”

“Enter Branch”

Input dial branch ID
Input ext number

Input next ext or # to exit

Go to next branch or # to exit

If

Function 346
Dial Branch
Call Distribution

Default = 1

Function 356
Re-record
Announcements

An additional rotating scheme or uniform call distribution can be selected on a Dial
Branch-by-Dial Branch basis. Choosing this optional setting will have Eloquence ro­tate the attempts evenly among the total number of extensions listed. 1 = standard
in-order or 2 = uniform distribution. Example: to set Dial Branch ID 12 for uniform
call distribution:

INPUT Eloquence RESPONDS ACTION
346 # “346, Enter Dial Branch” Input Dial Branch ID

12# 12, 1, Confirm” * to back up, # to confirm or in-

put 2 for uniform distribution

2# “2, Confirm” * to back up, #to confirm

# “Enter Dial Branch” Input next Dial Branch ID or #to

Exit

# “Enter Function”

This function permits all previous recordings to be re-recorded from either the pro-

grammers or administrator’s password. Input the branch ID, listen to the existing re­cording and re-record or press # to accept as is. In this function the system an­nouncements can also be re-recorded by inputting the function numbers 328 through
338 as if they were branch IDS. Example:

INPUT Eloquence RESPONDS ACTION
356 # “356, Enter Branch” Input branch ID or function
14# “14, Menu Branch,

, Confirm” Re-record or #to confirm

1

# “Enter Function” Go to next function

1 u.-..--2

# “Enter Branch” Input ID, function or # to exit

Time 5, Confirm” * to back up, 1 1 to rere-

Go to next function

cord, # confirms

Eloquence VE

Auto Attendant Programming 4.5

Before Proceeding

Advanced Features

Exit programming mode (Function 111) and place a few CO calls and at the main

greeting, dial either an extension or a choice offered from the greeting and verify each
of the following:

A. inside party is connected to outside caller,

6. If inside party doesn’t answer, the call reroutes to the operator,

C. If inside party is busy, the call reroutes to the operator,

D. The proper voice prompts are being played.

Note: If not rerouting to the desired extension(s), refer to the Advanced Auto Atten­dant Programming (Section 6).

Advanced Auto Attendant Programming (Section 6) contains additional programming

functions that may or may not be required. Skip to Section 6, program only the need-

ed functions and return to Section 5 and continue.

Directories

/

d Function 358 Name Key Length- sets the number of characters that are required of

a name choice (default is 1)

i Function 360 Name Recording Time- sets the amount of time for recording of a di-

rectory name (default = 1.2 seconds).

Function 362 Record Directory Names- records the names and related data in an
alphabetic directory.

Function 364 Playback of Names- names listed in the directory can be audited.

Advanced Routinq

Function 3-m

Function 348,350,351, 352, and 353 Reroute- sets various conditions and desti­nations for rerouting of calls to busy or no answer stations, rerouting of calls to the op­erator and rerouting of calls when the caller fails to make a menu choice.

Function 354 Alternate Extensions- enables individual stations to reroute to spe­cific alternate stations.

Function 370 Extension Privacy- sets extensions that are not to be dialed by Elo­quence.

Function 371 Blind Transfer Exceptions- extensions that are to be blind trans-

ferred to even though operating in supervised mode.

Function 372 Announce Extension Number- enables Eloquence to announce ex­tension numbers before transfer (default = off).

Function 375,377, and 379 Answer Rings- Sets the conditions under which the
ports answer either manually or by clock and calendar.

Function 382,384, and 386 Alternate Announcement- Sets the alternate an­nouncement in the main greeting manually or on a clock and calendar basis.

Eloquence VE

Voice Mail Programming 5.1

Voice Mail System
Announcements

Function 404

Voice Mail Main Greeting

Function 408
Mailbox Greeting

There are 5 Voice Mail announcements that are played at various points in the Voice

Mail portion. Practice the announcement by recording and re-recording -starting and
stopping with the 1 key. The time used will be played at the end of each recording to
help in planning for total recording time used. Note: Functions that include a re­cording can be accessed only if the other port is idle.

The Voice Mail main greeting is played to a caller if he is manually transferred to the
Voice Mail portion of Eloquence (this will usually be in Voice Mail only mode). Exam­ple: “You have reached ABC Company’s voice mail system, please input the mailbox
number of the person you wish to leave a message for”.

INPUT Eloauence RESPONDS ACTION
404 # “404, Record” Start & Stop recording with 1
1 1 ” ,Time 10, Confirm” *to back up, 1 1 to rere-

cord, # confirms recording

# “Enter Function”

The mailbox greeting is played when a caller reaches a user mailbox. This greeting is
made of two parts. When the announcements are played to the caller, the user’s

name is automatically pulled from the directory and inserted in between.

(1) “You have reached the mailbox for”, ~ (2) “To return to the main menu
press 0 or to leave a message begin recording at the tone. Press 1 when finished”.
After the first announcement has been recorded and confirmed, the second an-

nouncement is recorded in the same manner.

Go to next function

Example:

Function 412
End of Message

Announcement

Function 416
User Message Prompt

INPUT Eloquence RESPONDS ACTION
408 # “408, 1, Record” Start & Stop recording with 1

1 1 ” , Time 6, Confirm” *to back up, 1 1 to rere-

cord, # confirms

# “2, Record” Start & Stop recording with 1

*to back up,

1 1 ”

# “Enter Function” Go to next function

To re-record only the second announcement, input #to accept the first announce-

ment as played and re-record the second announcement.

Two announcements can be recorded in this function. The first announcement plays

if the caller has run out of time while leaving a message (this announcement is not re-

quired if message chain is not allowed in Function 440). Example: “To continue,

press 1, then1 again when finished; or if finished press * and hang up”. The second

announcement plays to the caller at the end of leaving a message, and to the user af-

ter picking up the last message from his mailbox. Example: “To return to the main

menu press 0, or if finished press * and hang up.”
manner as the previous function.

Plays to the mailbox user at the end of each message playback (user can DTMF over

announcement to avoid delay). Example: ” To Delete press 7, to Save press 9, to

Reply press 3, to Move this message to another mailbox press 6, to reach another
mailbox press #, or if finished press l and hang up.”

, Time 14, Confirm” *to back up, 1 1 to rere-

cord, # confirms

Record this function in the same

JNPUT Hoauence RESPONDS

416#

1 1 ”

# “Enter Function” Go to next function

“416, Record” Start & Stop recording with 1

,Time 15, Confirm”

ACTION

l

to back up, 1 1 to rere-

cord, # confirms recording

Eloquence VE

Voice Mail Programming 5.2

Function 420
Voice Mail Full

Announcement

Function 424
Create/Delete
User Mailbox

Plays to the caller if no recording time is left in the system and, as a reminder to users

to delete unneeded messages, plays to the mailbox user when picking up messages.

Example: “Voice mail is full.” This message will rarely if ever be played if the purge
message (Advanced Function 456) is properly set. This announcement is recorded in

the same manner as the previous function.

Note: If an alphabetic directory has been created in the Advanced Auto Attendant
Section (Function 362) then those names and extension numbers have been used to
automatically create the Voice Mail Directory. Program per Function 424 in the Ad-

vanced Voice Mail Programming section instead of the following instructions.

Create the Voice Mail directory by inputting the user’s extension, recording his name,
and accepting or changing the automatically assigned mailbox number. Several indi-

viduals can have a common mailbox by changing their mailbox numbers to match.

Complete the Voice Mail worksheet in the Worksheet Section and input the informa-

tion by inputting the extension number and then recording the name (the mailbox

number is automatically played and can be accepted as is or changed).

FXT i
101 1 Bob Fulton
102 1 Barb Bush

124 1 1 200

123 1 Sales 1 200
201 1 Al Hurt 108
202 1 John Adams I 110

1102 I

I

If an entry is being made for the first time, it will begin with “Enter Extension”. Elo­quence will repeat each entry made and prompt for the next entry. To correct an en­try, input “*” which will back up to the last entry accepted.
box 101 from the worksheet example above:

INPUT Eloquence RESPONDS
424 # “424, Enter Extension”

101# “101, Record”

1 “Bob Fulton” 1

“Bob Fulton, Confirm”

#
#

#

Deleting User Mailboxes- To delete a user mailbox but not remove the name from
the alphabetic directorv in the Auto Attendant section, input a OO# in place of the mail-

box number in Function 424. A prompt “Confirm Delete” will ask for a # as confirma-

tion. If a user mailbox is to be deleted and it still has messages, the prompt will say

“Messages, Confirm Delete”. Confirming by entering # will remove the mailbox and

its messages. If messages are still in the mailbox, input “*“and go to Function 444

to access the messages before deleting the mailbox.

“Mailbox 101, Confirm”

“Enter Extension”

“Enter Function”

Example: to input mail-

ACTION

Input extension number

Start & Stop recording with 1

* to back up, #to confirm or re-

record start and stop with 1
Input different mailbox number
or # to accept
new extension can be entered or

# to leave function

Go to next function

.

Eloquence VE

Voice Mail Programming 5.3

Function 428
Create Group Mailboxes

Function 432
Delete Group Mailboxes

Up to 16 group mailboxes can be created. Once created, these can be used by any­one who knows the password to leave messages for those users listed as members
of that group. The group mailbox “owner(s)” may set, or change the list of group mail­box members. The group mailbox numbers set here are arbitrary, but must be the
same length as the user mailbox numbers and not conflict with existing user mailbox
numbers, therefore choose numbers that are out of the extension number range of

the phone system.

INPUT

428 # “428, Enter Mailbox” Input the new mailbox number
600 # “600, Confirm”

# “Enter Mailbox” Input the new mailbox number

601 # “601, Confirm” * to back up, # to confirm

# “Enter Mailbox” Input new mailbox number or #
# “Enter Function” Go to next function

This function will delete a group mailbox. Once the group mailbox number has been
entered, it must be confirmed after the prompt “Confirm Delete”. * will back up with­out deleting the mailbox. Any outstanding messages still in members’ mailboxes will
be erased. Example: to delete group mailbox 600:

INPUT Eloauence RESPONDS
432 #
600 # “600, Confirm Delete” *to back up, #to confirm

# “Enter Mailbox”

# “Enter Function” Go to next function

Example:

Eloauence RESPONDS ACTION

to create 2 group mailboxes with numbers 600, 601:

l

to back up, # to confirm

to exit

ACTION

“432, Enter Mailbox”

Input the number to be deleted

l

Input mailbox to be deleted or

#to exit

Function 444
Access Mailbox

Function 448
Message Light On

Function 452
Message Light Off

Should a user forget his password or if an employee leaves the organization, this
function allows the administrator to enter a user’s mailbox and operate within it as if
the user. Once the mailbox number has been entered, the normal prompts that a
user would use to make a change are available. Example: to access mailbox 12:

INPUT Eloquence RESPONDS ACTION

444 # “444, Enter Mailbox” Input mailbox to be accessed ’

12# “12, Confirm” * to back up, or #to confirm

# User prompts are now available

This function will allow for independently turning on and/or off a message waiting

lamp if the phone system is so equipped and compatible with Eloquence. The ‘On’
signal will be sent whenever a new message is added to a mailbox. The ‘Off’ signal is
sent whenever all new messages are deleted or saved (some phone systems may
automatically turn off the lamp whenever a message waiting key is used to respond to
a message lamp and thus not require the off signal).

Since the * or # key can be part of this command, they cannot be used to repeat or
confirm as in other functions. Therefore, the input in this function will require; (a) that
the number of keystrokes that are to be executed be entered; and (b) the actual key­strokes that are to be executed be entered. The following two-key codes represent
special conditions that may be added to the string: ## = a ‘#’ DTMF tone, #0 = Wait
for dial tone, #l thru #5 = a 1 thru 5 second delay, #8 sends the mailbox number.
The default is none. Example: to have Eloquence dial * 3 and then the mailbox num­ber (a total of 4 keystrokes are required):

Eloquence VE

Voice Mail Programming 5.4

INPUT Eloquence RESPONDS ACTION

448 # “448,None, Enter” Input number of keystrokes

4# “4, Confirm”

#

*3#8

# “Enter Function” Go to next function

To Turn message light on:

For Executech II, enter 42#8
For all others, enter l 3#8

To turn message light off;

For Executech ii, enter 43#8
For all others, enter ##3#8

“Enter”

“*3#8, Confirm”

l

to back up, #to confirm

Input actual keystrokes do not
end entrv with #
*to back up, # to confirm

Function 460
Play Mailbox Usage

Before Proceeding

Advanced Features

This function will play the mailbox number of all mailboxes followed by the number of

new and old messages (group mailboxes will be followed by just the number of group
messages). Example: to exit prior to the entire list being played press #.

INPUT Eloauence RESPONDS ACTION

460# “Mailbox 22, 3 New, 2 Old... To exit press #

#

Exit programming mode (Function 111) and place a few calls both leaving and retriev­ing messages to verify:

A. Voice prompts are properly recorded,

B. Mailboxes are properly created,
C. Messages are being recorded,
D. Messages can be retrieved,

E. Message waiting lights, if used, are operating properly.

Advanced Voice Mail Programming (Section 7) contains additional programming func­tions that may or may not be required. Skip to Section 7, program only the needed
functions and return to the next section and continue.

Function 424 Create/Delete User Mailbox- provides for automatic creation of mail­box directory if an alphabetic directory has been previously installed.

“Enter Function” Go to next function

Function 436 Message Length- sets the maximum number of seconds that are al­lowed in a single message.

Function 440 Message Chaining- Allows messages to be continued if the message
length has been reached.

Function 456 Purge Messages- Defines the conditions under which messages are

to be deleted if memory becomes full.

Function 464 Paging Interval- Sets the interval between reminder pages.

Function 468 Paging Dialer- Sets the dialing string for each mailbox that is to have
paging notification.

Eloquence VE

r

Advanced Features

Directories

Alphabetic/Department

Definitions

Function 342
Add/Change/Delete
Branch

Only program the features in this section if required by a particular application. Most

advanced functions are defaulted as inactive. Some have values that are preset to
match most applications and can be reviewed and/or changed if necessary.

The following 6 functions all apply to directories. If your application does not require

directories, then skip to the next group of functions that apply.

Below are the two directory/department branch definitions. Adding these branches to

the basic template will allow the caller to reach individuals by either alphabetic or de-

partment branches.

2zAlphabetic Directory Branch (Function 342,344,362)- allows the caller to be

connected to an employee selected from an alphabetical directory. The announce­ment instructs the caller to input the first letter(s) of the individual’s last name. Then a
second announcement instructs the caller to press #when he hears the name of the

3zDepartment Branch (Function 342,344)- allows the caller to reach a specific em­ployee via a departmental directory. When a department branch is reached, the sys­tem instructs the caller to press # when he hears the name of the department employ-

ee he wishes to reach. It will then

auto attendant pro-

prompts establishing an alphabetic directory branch (type 2) or a department branch
(type 3) , or both. Continue in the same manner using Functions 344 and Function
362 as they apply.

Function 344

Branch Recording and
Programming

Department Branch- when a caller reaches a Department Branch, he will be in-

structed to press #when he hears the name of the called party. There is no need to

record names for the Department directories. Eloquence links the names from the al­phabetic lists to the department lists. The system will play the names from the alpha­betic directory that have a matching department designator key listed for them.

During name recording programming a one-digit code is used to identify each depart­ment. Example: If you have Department Branches for engineering and accounting,
you would set a one-digit department designator key for each, such as 1 for engineer-

ing and 2 for accounting. (If a department branch has been created, recording names
in Function 362 will have an additional prompt from Eloquence asking for the depart-

ment designator key for each name. At that point, input a 1 for each engineering
name and 2 for each accounting name and leave all others blank in Function 362.)

Example: Setting Department Branch ID 14 with an assigned department designator
key (2) with suggested recording: “Press the pound key when you hear the name of

the engineering department employee you wish to reach”:

INPUT
344#

14#
1

-1

#

2#

Eloauence RESPONDS ACTION
“344, Enter Branch”
“14, Department Branch, Record” Press 1 to start and stop

II

“Department None, Enter Dept Key” Input one digit dept designator
“2, Enter Branch”

, Time 5, Confirm” *to back up, 1

Input branch ID

1 to rere-

cord, # confirms

Go to next branch or # to exit

.

Eloquence VE

r

Advanced Auto Attendant Programming 6.2

Function 358
Name Key Length

Default = 1

Function 360
Name Recording Time

Default = 1.2 Set

The name key length (or number of letters) that the caller is asked to input in the Al­phabetic Directory is selectable from one to three letters. Since there are 9 keys on a
telephone keypad to represent the alphabet, each key will represent three letters. If
the directory has 50 total names, using one letter will result in about 5 or 6 names be-

ing played. At 100 total names, using just one letter would result in the caller having

to listen to twice as many names. Using two letters will considerably shorten the

number of names played. Requiring more letters than necessary can be awkward or
introduce a greater opportunity for misspelling. Note: This function cannot be

changed if any names exist in the directory branch. Example: to set the name

key for two letters:

INPUT

358 #

2#
#

The amount of time allocated for recording each name in a directory is programma-

ble. When names are played to the caller in a directory, the system pauses between

the names to give the caller extra time to make a selection. Therefore, the time allo-

cated for recording the names need only be long enough to fit in potentially the long­est name. Making this value longer will reduce the total recording time accordingly.
The time allocated is in tenths of a second and can range from 5 (a half second) to 99
(almost 10 seconds). Note: This function can not be changed if any names exist
in the directory branch. Example: to set the allocated time to 1.4 seconds for each
name:

Eloauence RESPONDS
“358, 1, Confirm”

“2, Confirm”
“Enter Function”

ACTION

l

to back up, # to confirm or in-

put number of letters

l

to back up, #to confirm

Go to next function

Function 362
Record Directory Names

INPUT
360 #

Each Alphabetic Directory Branch can have up to 5 fields associated with it: a) the
extension number, b) the actual recorded name, c) the name key (first letter(s) of the
last name), d) alternate extension, and e) department designator number key. The
name key field is the numeric equivalent to the letters appearing on a phone keypad
(for Q or Z use numeral 1).

Make photocopies of the blank name recording worksheet for preparing directories
and making future changes. As names change, the administrator can enter this func-

tion and change any field via the administrator password.

1122 j Sallv Fields

Eloauence RESPONDS
“360, Time 12, Confirm”

“14, Confirm”
“Enter Function”

02 I Barb Bush

73 p

ACTION

l

to back up, # to confirm or in­put tenths of a second
* to back up, # to confirm
Go to next function

Function 344

.A.......

Eloquence VE

r

Advanced Auto Attendant Programming 6.3

In the previous example, the installer filled in a blank worksheet with possible exten­sion numbers, then wrote in the names, name key, and, if applicable, the alternate ex­tension and department designator key. Notice that not all extensions will necessarily

have a name assigned nor will all names necessarily have an alternate extension or
be assigned to be in a department directory.

If an entry is being made for the first time each field will begin with “Enter Extension”
or “Enter Key” etc. Eloquence will repeat each entry made and prompt for the next
entry. To correct an entry, input l which will back up to the last entry accepted. Input-

ting 00# in place of a recorded name will delete an extension and related data.

ample: to input extension 101 from the worksheet example above:

Ex-

Function 364
Playback of Names

INPUT

362 # “362, Enter Extension”

101 #

1 “Bob Fulton” 1

#
3#

122#

#

#

If the extension has been previously recorded and is being changed, the prompts will

state the existing entry that can then be changed or accepted. Example: to change

extension 101 which has been previously recorded, input 101 will prompt: “Extension
101, Bob Fulton, Confirm” # will accept the value, * will back up to the previous entry,
or a new name can be recorded to replace Bob Fulton by pressing 1 to record over

the existing name and 1 to stop.

The name directory worksheet should be kept up to date at all times. Should it be

necessary to listen to the information recorded for a particular name, you can do so by
using Function 362 and advance from field to field manually using the # key. A name
or all names and all associated fields can be played back using this function. Entering
a specific extension number will result in the fields for that extension being played.

Entering just #without an extension will result in the system playing all extensions and

associated fields in ascending order. The playback can be halted by pressing #.

Eloauence RESPONDS

“101, Record”

“Bob F&on, Confirm”

“Enter Key”
“3, Enter Alternate Extension”

“122, Enter Department”
” Enter Extension”

“Enter Function” Go to next function

ACTION
Input extension number
Start & Stop recording with 1

* to back up, # to confirm or re­record start and stop with 1

Input key number(s)

is played only if Alt Ext used

is played only if Dept used
new extension can be entered or

#to leave function

INPUT
364 #

101 #

Eloauence RESPONDS

“364, Enter extension”

“Extension 101, Bob Fulton,
Key 3, Alternate 122,
Department 2, Enter Extension”

ACTION

Input extension number or just #

to start or stop entire list

Enter next ext or # to exit

Eloquence VE

Advanced Auto Attendant Programming 6.4

Advanced Routing

Function 347
Outdial Branch

Default = none

The following 9 functions allow for customizing the basic call routing features of Elo-

quence. Only those functions that apply need be programmed.

A Dial Branch may be converted to a ‘Dial Dial’Branch in which the system will dial out

according to the key sequence input here. Since the * or # key can be part of this

command, they cannot be used to repeat or confirm as in other functions. Therefore,
the input in this function will require; (a) that the number of keystrokes that are to be

executed be entered; and (b) the actual keystrokes that are to be executed be en-

tered. The following two-key codes represent special conditions that may be added

to the string:

#O= Wait for dial tone, #l thru #3 =a 1 thru 3 sec. delay,
#5= Flash hook, trans code #6=1 flash hook,
#7= Monitor call progress, #8= sends last extension number that was

attempted.

##= a # DTMF tone

Example: to convert Dial Branch 12 to a Dial Dial Branch that flashhooks, pauses 1

second, dials 9, pauses 3 seconds and then dials 578-5644 before going on-hook: in-

dicate that the number of keys are 14 and then enter the keys themselves:

INPUT Eloauence RESPONDS ACTION

347 # “347, Enter Dial Branch”

12# “12, Dial Branch, Confirm Branch”

# “None, Enter”

14#

#

#6#19#35785644

#

“14, Confirm” *to back up, # to confirm
“Enter” enter exact keys do not end en-

“Pound 6 Pound 1 9 Pound 3
5785644,Confirm” * to back up, #to confirm or in-

“Enter Dial Branch” Enter next dial branch or #to

Input Dial Branch ID number

Input number of keystrokes

try with #

put different keys

exit.

Function 348
Set Reroute - Busy

Function 350
Set Reroute - No Answer

Default =
Ext 0 during Primary

Ext 0 during Alternate

These functions set a call not answered or busy to reroute in supervised mode to an

extension other than the operator (default) or to a branch. This rerouting can further
be set differently for primary or alternate (day/night) answer mode. The rerouting can
be set on a branch-by-branch basis or all branches at once by entering # as the first
branch ID (Note: if branch-by-branch, use *to exit the function). The system will
prompt for the branch ID that calls are coming from and then the extension that the
calls are to be rerouted to. If the reroute is to go to another Branch rather than an ex-

tension, input # instead of an extension number and the system will then prompt for a

Branch ID. This is followed by the same programming for reroute during the alternate
announcement (night mode) only if an alternate announcement has been recorded in

Function 344.

Steps:
(1) Input Branch ID to reroute calls from (#for all branches)
(2) Input Primary (day) extension to send calls to. (If calls are to reroute to a

branch enter # and the system will prompt for a branch ID)

(3) If an alternate announcement has been recorded, input Alternate (night) ex-

tension (If calls are to reroute to a branch enter #and the system will prompt for

a branch ID).

Function 348 sets reroute for busy and Function 350 sets reroute for no answer. Ex­ample: to set busy reroute of all branches to extension 100 during primary mode:

Eloquence VE

Advanced Auto Attendant Programming 6.5

Function 351
Operator Translation

Default =

Ext 0 during Primary
Ext 0 during Alternate

INPUT
348 #

#

lOO#
#

This function sets an extension to be rung whenever a caller chooses 0 (operator).

input the extension number that the 0 is to be translated to during the primary (day)
mode. If an alternate announcement has been recorded, a second extension num-

ber is input for alternate (night) mode. Example: to have operator calls translated to
extension 110 during the primary mode:

INPUT

351 #

llO#

#

Eloquence RESPONDS

“348, Enter Branch”

“Enter Primary Extension”

“100, Confirm”
“Enter Function”

Eloauence RESPONDS
“351, Primary Extension 0, Confirm” * to back up, input new exten-

“1 10, Confirm”
“Enter Function” Go to next function

ACTION

Input branch ID (or #for all
branches)
* to back up or exit, different ex­tension or # to input branch ID
*to back up or exit, different ex­tension or # to input branch ID
Go to next function

ACTION

sion or # to confirm
*to back up, input new exten-

sion or # to confirm

Function 352
Set Reroute-Operator

Default =

ID1 during Primary
ID1 during Alternate

Function 353
Reroute No Response

Default = None

This function sets the reroute of a call not answered/busy at the operator’s extension.
These can be set differently for handling of calls during primary (day) mode and, if an
alternate announcement has been recorded, for alternate (night) mode.
will prompt for the extension number that the calls are to be rerouted to if not an­swered/busy. If the reroute is to go to another branch rather than an extension, input
#and the system will then prompt for a branch ID.

Example: to set the system to route all operator calls not answered/busy to exten-

sion 340 during the primary mode:

INPUT

352 #

340#

#

This function sets the extension or branch ID that calls are to be rerouted to if a caller
makes no response to a menu branch. This function programs in the same manner
as Functions 348 and 350.

Eloauence RESPONDS ACTION
“352, Primary Extension
None, Confirm” *to back up, input new exten-

sion or # to confirm

“Primary Extension 340, Confirm” *to back up, input new exten-

sion or # to input branch ID

“Enter Function” Go to next function

The function

Eloquence VE

Advanced Auto Attendant Programming 6.6

Function 354
Alternate Extensions

Default = 2

Function 370
Extension Privacy

Default = 2

This function enables the Alternate Extension feature. Turning this function on will
cause the system to provide the additional alternate extension field (see Function

362) during directory name recording. If the called extension is busy or does not an­swer, Eloquence will call the alternate extension if one is listed. If one is not listed, El-

oquence will follow the normal routing program. Input 1 to enable, or 2 to disable this

function. Example: to enable Alternate Extension:

INPUT

354 #

1#

#

Extensions can be listed in this function to not be dialed by Eloquence. This may in-

clude key executives, offices that are not to be disturbed, or extensions that are not to

be reached accidentally, such as modem extensions. 1 sets the extension to privacy,
2 removes privacy (0, operator, cannot be entered into this list). Note: for Elo­quence II installations, include Eloquence’s extensions in this function to pre­vent possible looping of calls between these extensions. Example: to set ext

106 for privacy:

INPUT

370 #

106#
1#

#
#

Eloquence
“354, 2, Confirm”

“1, Confirm”
“Enter Function”

Eloauence
“370, Enter Extension”
“106, 2, Confirm”

” 1, Confirm”
“Enter Extension”
“Enter Function”

RESPONDS

RESPONDS

ACTION

*to back up, #to confirm or in­put 1 to enable alternate feature

*to back up, # to confirm

Go to next function

ACTION

Input extension

l

to back up, #to confirm or in­put 1 to set privacy
* to back up, # to confirm

Input next extension or #to exit

Go to next function

Function 371
Blind Transfer Extensions

Default = none

Function 372
Announce Extension
Number

Default = 2

Function 375
Answer Rings

Default = none (immediate)

Extensions listed here will have calls blind transferred to them even though Elo-

quence is programmed for supervised transfer mode (Function 206). This can be

used to transfer to FAX or answering machines, etc. The keystrokes to program this

function are input in the same manner as Function 370.

If a caller selects a name from a directory, the system can be set to announce the ex-

tension number prior to transferring a call. This feature should not be used in a

motel application. Input 1 to enable or 2 to disable this function. Example: to ena-

ble Announce Extension Number:

INPUT
372 #

1#

#

This function manually sets the number of rings that Eloquence detects on its ports

before answering. The number range is 1 to 15 (this function must be set to 0 if F377
and F379 are to be used). Example: to set the answer ring count to 3:

INPUT
375 #
3#

#

Eloquence
“372, 2, Confirm”

“1, Confirm”
“Enter Function”

Eloquence
“375, Rings None, Confirm”
“3, Confirm”

“Enter Function”

RESPONDS

RESPONDS

ACTION
* to back up, #to confirm or in­put 1 to enable ext announce
*to back up, # to confirm
Go to next function

ACTION

Input the rings (0 disables)

l

to back up, #to confirm

Go to next function

Eloquence VE

r

Function 377
Daily Answer Ring Table

The system can be programmed to automatically change the ring count at a preset

day of the week and, also, at preset times each day. The system can also be set
manually for a specific ring count from Function 375, and will remain set until manually

changed or the manual function is turned off.

In the following two examples, the ring count is set for 1 ring on the weekends, to fol­low the hourly table (F379) on Mondays, and for 3 rings on Tuesday thru Friday.

Days are from midnight to midnight and are numbered 1 (Sun) through 7 (Sat). 0 in­dicates that the hourly table applies. The default is set at 3 rings for each day. Only

the days that are changed need to be entered. Fill in the worksheet table before pro-

gramming. To set the system for 1 ring for Saturday and Sunday, for the hourly table
on Monday, and 3 rings otherwise:

INPUT
377#
l#

1#

7#

l#

2#

O#

Eloauence RESPONDS
“377, Enter Day”
“1, Ring 3, Confirm”

“1, Enter Day”
“7, Ring 3, Confirm”

“1, Enter Day”
“2, Ring 3, Confirm”

“0, Enter Day”

Examde

j 7 1 Sat / 1

ACTION

Input the day of the week

l

to back up, #to confirm or input

different ring count

Input the day of the week
*to back up, #to confirm, input
different ring count

Input the day of the week
*to back up, #to confirm, input
different ring count

l

to back up, #to exit

Continue in the same manner

Function 379
Hourly Answer Ring

Table

Days that have been set for hourly programming, 0, can then further be set to change

ring counts up to 6 times daily. The six time slots are numbered 1 to 6 (not all need to
be programmed), the time of day is entered as a four digit military time and the ring
count is entered as a single digit 1 to 15. Example: to set the table for 1 ring at lunch

(noon) and from 5:15 PM to 8:00 AM; and 4 rings during the remainder of the day:

Example

INPUT

379#

l#
0800 #
4#

2#

1200 #

l#

Eloauence RESPONDS
“379, Enter”
“1, None, Enter Time”
“800, Ring None, Enter Ring”
“4, Enter”
“2, Time None, Confirm”
“1200, Ring None, Enter Ring”
“1 , Enter”

ACTION

Input the time slot number

l

to back up, input time
input ring count
Input the time slot number

* to back up, or input time

Input ring count
Input the time slot, #to exit

Continue in the same manner

Eloquence VE

r

Advanced Auto Attendant Programming

6.8

-unction 382*
ktivate
Mernate Announcement

Iefault = none

-unction 384*
Iaily Announcement

rable

Iefault = none

This function manually sets the main announcement to either primary or alternate
(such as day and night announcements). Automatic announcement will function oniv
if this manual function is off. Therefore, once the main announcement has been set
manually with this function, it will remain so until changed by this function. Input 1 for

the primary announcement, 2 for alternate announcement, or 0 to turn this function off.

(if this function is turned off here, Eloquence will play the primary announcement or

follow the automatic setting from Function 384 and 386.) Example: to set the an-

nouncement to alternate:
INPUT

382 #

2#
#

This function sets automatic play of the primary or alternate announcements (F344)
on preset days of the week. In addition, up to7 different hourly tables (Function 386)
can be programmed to change back and forth between primary and alternate an-

nouncements up to 6 times daily. Input 1 for primary announcement for all day, 2 for
alternate announcement all day, or 3 thru 9 to follow the corresponding hourly table
that is programmed in the following function.

In the following example Sunday is set for alternate announcement all day. Monday
thru Thursday is set for primary announcement all day. Friday has been set to follow

hourly table 3, and Saturday is set to follow hourly table 4. More than one day can be
set to follow the same hourlv table. The hourly tables 3 through 9 are blank until pro-

grammed in Function 386. a

Eloquence RESPONDS

“382, 0, Confirm”

“2, Alternate, Confirm”
“Enter Function”

ACTION
Input 1 for primary, 2 for alter-

nate, 0 to disable

* to back up, # to confirm

Go to next function

Example

*Required only if an alternate
announcement has been re­corded.

INPUT

384##

6#
3#

Eloquence RESPONDS
“384, Enter Day”

“1, None, Confirm”
“2, Alternate, Enter Day”

“2, None, Confirm”
“1, Primary, Enter Day”

“3, None, Confirm”
“1, Primary, Enter Day”

“4, None, Confirm”
“1, Primary, Enter Day”

“5, None, Confirm”
“1, Primary, Enter Day”

“6, None, Confirm”

“3, Table, Enter Day”
“7, None, Confirm”

“4, Table, Enter Day”
“Enter Function”

ACTION

Input the day of the week to

change

Input Prim, Alt or Table number
Input the day of the week to

change

Input Prim, Alt or Table number
Input the day of the week to

change

Input Prim, Alt or Table number
Input the day of the week to

change

Input Prim, Alt or Table number
Input the day of the week to

change

Input Prim, Alt or Table number
Input the day of the week to

change

Input Prim, Alt or Table number

Input the day of the week to

change

Input Prim, Alt or Table number

Input the day of the week to
change
Go to next function

Eloquence VE

Advanced Auto Attendant Programming 6.9

Function 386*
Hourly Announcement

Table

Example

*Required only if an alternate

announcement has been re-

corded.

Days that have been programmed with table 3 thru 9 (in Function 384) can now be set

to change from primary(l) to alternate(2) and back up to 6 times daily. The six time

slots are recognized by the system as number 1 to 6. Begin with the number 1 and
enter the time of day as a four digit military (24 hr) time. Next, input 1 for primary an­nouncement or 2 for alternate announcement.

The following example sets table 3 on Friday to the primary announcement to begin
normal business hours at 8:OOAM (OSOO), alternate announcement for lunch at noon
(1200), normal business hours again at 1:30 (1330), and finally close business at 515
PM (1715). For Saturday, normal business hours are from 1O:OOAM to 2:00 PM.
Continue in this manner for the remaining days of the week.

INPUT
386#
3#
l#

0800 #

#

2#
1200 #
2#
3#
1330 #

#

4#

1715 #

2#

#
#

Eloquence RESPONDS
“386, Enter Table”
“3, Enter”
“1, None, Enter Time”

“800, Primary, Confirm”

“Enter”
“2, None, Enter Time”
“1200, Primary, Confirm”
“2, Alternate, Enter”
“3, None, Enter Time”
“1330, Primary, Confirm”
“Enter”
“4, None, Enter Time”
“1715, Primary, Confirm”

“2, Alternate, Enter”
“Enter Table”
“Enter Function”

ACTION

Input the time slot number

* to back up, #to confirm or input

time

Input 2 for alternate or # to con-

firm

Input the time slot number

#to confirm or input time

Input 2 for alt or # to confirm
* to back up, #to confirm
#to confirm or input time

Input 2 for alt or #to confirm

Input the time slot number
#to confirm or input time

Input 2 for alternate or #to con­firm

l

to back up, #to confirm

Input Table, #to exit
Go to next function

’

Before Proceeding

Exit programming mode (Function 111) and place a few CO calls and verify any pro­gram enhancements that have been made in this section.

Eloquence VE

Advanced Voice Mail Programming 7.1

Advanced Voice Mail
Features

Function 424

Create/Delete

User Mailbox

Only program the features in this section if required by a particular application. Most
advanced functions are defaulted as inactive. Some have values that are preset to

match most applications and can be reviewed and/or changed if necessary.

If an alphabetic directory has been created in the Advanced Auto Attendant section
(Function 362) then those names and extension numbers have been used to auto­matically create the Voice Mail directory. The extension numbers and recorded
names are copied by Eloquence to this function and a default mailbox number match-

ing the extension is also assigned. Therefore, if all members of the Auto Attendant
Directory are to have mailboxes and are to have mailbox numbers matching their ex-

tension numbers, this function will require no further programming.

FXT 1 NAMF

101 1 Bob Fulton

102 1 Barb Bush 1

123 1 Sales
124 1 I
201 1 Al Hurt
202 I John Adams I 110

To make a change to the mailbox directory that has been automatically created, enter
the extension, #to accept it, rerecord the name or # to accept it, enter a different mail-

box number or # to accept it. Note in the example that the mailbox directory has had
some of the mailbox numbers changed for a particular application.

1 MR#
I 101

102

I 200 I

200

1 108

I

Function 436
Message Length

Default = 45

Deleting User Mailboxes- As employees change or move extensions, a change to
either the alphabetic directory in the Auto Attendant section or a change to this func­tion will automatically change the other.

To delete a user from both the alphabetic directorv (if used) and from the mailbox di-

rectory, input in either directory function (Function 362 or function 424) a 0# in place

of the name- all information including the mailbox will be erased.

To delete a user from just the alphabetic directory and not from the mailbox directory,

input a 0# in place of the Key field in Function 362.

To delete a user mailbox but not remove the name from the alohabetic directorv in the

Auto Attendant section, input a 0# in place of the mailbox number in Function 424. A
prompt “Confirm Delete” will ask for a # as confirmation. If a user mailbox is to be de­leted and it still has messages, the prompt will say “Messages, Confirm Delete”. Con-

firming by entering # will remove the mailbox and its messages. If messages are still

in the mailbox, Function 444 can be used to access the messages before deleting the
mailbox.

Although the system will store only the actual message as left by the caller, the time
set here is the maximum time to allow for a message. If message chaining is allowed

(Function 440) then the caller can continue the message by following the prompt as
recorded in Function 412. Minimum time is 10 seconds and the maximum is 999 sec-

onds. Example: to set the message length for 30 seconds:

INPUT Eloauence RESPONDS
436 #

30# “30, Confirm”

# “Enter Function”

“436, Time 45, Confirm”

ACTION

* to back up, #to confirm or in-

put different time
*to back up, #to confirm
Go to next function

, /’ I

Eloquence VE

r

Function 440
Message Chaining

Default =l (allow)

Function 456
Purge Messages

Default is New = 0, Old = 0,
Group = 0

This function allows the caller to continue a message once the above set maximum
time is reached. The caller will be interrupted with the system announcement record-

ed in Function 412 and given the option to continue, return to the main operator, etc.
Example: to not allow message chaining input 2:

INPUT

440 #

2#

#

To avoid having unneeded messages filling up Eloquence’s memory, values input

here will establish how messages are to be erased by the system if memory becomes
exhausted. Eloquence’s purge routine will begin when the system’s memory has
reached 95% of capacity and will remove messages down to the 90% level according

to the following: a value in days can be set for each type of message (new, old,

group) that will indicate the minimum number of days that messages of that type are

to be kept. When the system reaches 95% of memory, it will remove all new messag-

es that are older than the number of days set-here, then it will remove any old mes­sages that are older then the days indicated here and finally, it will remove any group
messages that are older that the number of days indicated. A “0” indicates that a type
of message is not to be removed under any circumstances.

If Eloquence’s memory becomes full and no message can be eliminated according to

these purge values set, the caller will be played the “Voice Mail Full” announcement.

Example: to not erase any new messages, to have old messages greater than three
days old erased, and group messages older than 5 days erased:

Eloquence RESPONDS

“440, 1, Confirm”

“2, Confirm”
“Enter Function”

ACTION
* to back up, # to confirm or in­put 2 to not allow
*to back up, #to confirm
Go to next function

Paging

Function 464
Paging interval

Default = 30

Function 468
Paging Dialer

Default = none

INPUT
456 #

O#
5#
3#

#

On a mailbox-by-mailbox basis, Eloquence can dial external to the system to activate
a user’s pager. Eloquence will dial according to the digits programmed whenever the
first new message has been left and will repeat the “page” at a programmed interval

of minutes.

This function sets the number of minutes between pages. The range is 10 to 1399

min. Example: to set the paging interval to 45 minutes:
INPUT Eloauence RESPONDS ACTION

464 # “464, Time 60, Confirm” * to back up, #to confirm or in-

45 # “45, Confirm”

# “Enter Function”

This function sets the “string” of digits to be dialed for each mailbox listed. Since the *
or # key can be part of this command, they cannot be used to repeat or confirm as in
other functions. Therefore, the input in this function will require; (a) that the number
of keystrokes that are to be executed be entered; and (b) the actual keystrokes that
are to be executed be entered.

Eloauence RESPONDS ACTION
“456, Day New None, Enter Day” Input number of New days
“0, Day Old None, Enter Day” Input number of Old days
“5, Day None, Enter Day” Input number of Group days
“3, Confirm”
“Enter Function”

l

to back up, #to confirm

Enter any three digit function

put minutes

l

to back up, #to confirm

Go to next function

Eloquence VE

r

The following two-key codes represent special conditions that may be added to the
string:

#O= Wait for dial tone, #l thru #3 = a 1 thru 3 sec. pause,
#6=1 flash hook, #7= Monitor call progress,
#8= sends mailbox number, ##= A # DTMF Tone

Example: to have the system access an outside line, dial 434-9898, pause and dial

the mailbox number and go on hook when a new message received in mailbox 122:

Before Proceeding

INPUT
468 #

122#
14#

# “Enter”

9#04349898#2#8

#

Exit programming mode and place a few CO calls and verify any program enhance­ments that have been made in this section.

Eloauence RESPONDS
“468, Enter Mailbox”
“122, None, Enter”
“14, Confirm”

“9 Pound 0 4349898 Pound 2

Pound 8,Confirm”

“Enter Mailbox”

ACTION

Input the mailbox number
Input number of keystrokes

* to back up, # to confirm

enter exact keys do not end en-

trv with #

* to back up, # to confirm or in-

put different keys

Enter next mailbox or #to exit.

Eloquence VE

Enter Programming Password = **- _ .d
Exit Programming = 11 I#

Worksheet 8.1

#to confirm existing value.

200 Initialize System

201 Executech Type

203 Operating Mode

104 Extension Length

!05 Station Ringback

!06 Transfer Mode

!14 Set Time

!16 Set Date

220 Administrator Password
222 Programmer Password

Resets all components to their initial state (erases all programming) 200 must be en-

tered twice as confirmation.

Input the type of phone system as listed in Section 3.
Default = 1 Telephone Type = __

Input 1 for Auto Attendant only, 2 for Voice Mail only, or 3 for both.
Default = 2 Operating Mode = __

Input number of digits (2 thru 4) in the telephone system extension number
Default = 3 Extension Length = _

Input the number of rings to allow a station to answer.

Default = 3 Station Rings = _

Sets system transfer mode: 0 = no transfer(bulletin board), 1 = Blind Transfer, 2= Su-

pervised Transfer
Default = 2 (SupervisedTransfer) Actual = _

Input current time of day as 4 digits Military (required only if functions with calendars
are being used).

Default = 0000 Actual = current Time
Input month and day (four digits include leading zeros); input year as four digits

Default = 0305; 1991 Actual = current date
Input two to four digits

Default = 456 Actual =
Input two to four digits

Default = 789

Actual =

----

!66 Record Time Remaining

226 Record Quality

328 Busy Recording*

330 No Answer Recording*

332 Hold Recording

334 Receiving Recording*

336 Q/Z Recording**

338 No Names Recording**

Plays % of memory used, seconds remaining for: low quality, high quality and number

of names left.

Set High (1) or Low (2) for Announcements, names, messages
Default = 211 Messages , Announcement, Names Quality =

- A
Plays to caller if party called is busy, 1 to start and stop recording.

Suggested = “That extension is busy, one moment please.” Recording:

Plays to caller if party does not answer.
ment please.” Recording:

Plays to caller just before transfer.

Plays to called extension just before transfer. “Transferring an outside call”
Recording:

Plays at end of directory announcement if name with Q or Z exists. “For the letters Q
or Z, use key number 1 .I’ Recording:

Plays during directory if no names match the key selected. “No names matched, one
moment please.” Recording:

“That extension does not answer, one mo-

“Please hold while transferring.” Recording:

l

Not required if Blind

Transfer (Function 206) is used. **Not required if Alphabetic Directory (Function 362) is not used.

I

Eloquence VE

r

342 Add/Change/Delete Branch

344 Branch Recording

and Programming

346 Dial Branch Call Distribution

356 Re-record Announcements

404 Voice Mail Main Greeting

408 Mailbox Greeting

412 End of Message Ancmt

Worksheet 8.2

Input Branch ID, then designate new type (I= Menu, 2= Directory, 3= Department, 4=

Dial, 5= Jump) 00 = delete a branch.
Fill in template chosen in the Appendix and use as guide. Input branch ID and

as prompted, enter a recording, extension numbers, Jump ID, etc.

Input 1 for calls-in-order; 2 for rotation among extension listed.
Default = 1 (in order listed) Actual = _

Rerecord branch or system announcements. Input branch ID (or input functions num­bers 328 thru 338 as if branch IDS).

Plays to caller when entering Voice Mail. “You have reached ABC’s voicemail system,
please input the mailbox number now.” Recording:

Plays to caller when entering a user’s mailbox. Two recordings: (1) “You have
reached the mailbox for”; (2) “To leave a message begin recording at the tone.
Press 1 when finished.” Recording:

Two recordings: Plays to continue a message (1) “To continue, press 1 and press 1
again when finished; or if you are finished press * and hang up”; plays after a mes-

sage has been completed (2) “To return to the operator press 0, or if you are finished
press * and hang up.” Recording:

1

416 User Message Prompt

420 Voice Mail Full Ancmt

424 Create/Delete User Mailbox

428 Create Group Mailboxes

432 Delete Group Mailboxes
444 Access Mailboxes

448 Message Light On

452 Message Light Off

460 Play Mailbox Usage

Plays to the mailbox user at the end of each message playback. “To delete press
7, to save press 9, to reply press 3, to move this message to another mailbox
press 6, to reach another mailbox press #, if finished press * and hang up”. Re­cording:

Plays to caller if Voice Mail memory is full. “Voice mail is full, please try again later.”

Recording:

Complete a copy of Mailbox User Worksheet, page 8.6; follow voice prompts.

Input group mailbox numbers separated by # .
Default = None Actual =

Input group mailbox number to delete, confirm with #.
Input a mailbox number to gain access to all user functions.
Input the keystrokes that are to be used to turn a msg light on (input the number of

digits followed by the keystrokes themselves).

Default = None
Input the keystrokes that are to be used to turn a msg light off (input the number of

digits followed by the keystrokes themselves).

Default = None Actual = -;
Will play the list of mailboxes with the amount of new and old messages.

Actual = -;

358 Name Key Length

360 Name Recording Time

362 Record Directory Names
364 Playback of Names

Set the number of keys (1 to 3) the caller is to input in an Alphabetic Directory

Default = 1 Actual = _
Set the time in tenths of a second for recording a name in the directory

Default Eloquence = 12 (1.2 seconds); Actual = _
Complete a copy of Directory Name Worksheet, page 4.4; follow voice prompts.

Plays recording and data for an extension (or for all extensions by inputting #).

Eloquence VE

Worksheet 8.3

347 Outdial Branch

349 Reroute Busy*

350 Reroute No Answer*

351 Operator translation

352 Reroute Operator

353 Reroute No Response

354 Alternate Extensions*

Input the keystrokes that are to be outdialed (input the branch ID followed by the num­ber of digits followed by the keystrokes themself).
Default = None

Input either the Branch ID or extension, as prompted, to reroute a call that reaches a
busy extension. First input reroute ID or extension for play during the primary an­nouncement and then for play during the alternate announcement (# for all Branches).
Default = Primary 0; Alternate 0 Actual = Primary -; Alternate _

Same as 348

Default = Primary 0; Alternate 0 Actual = Primary -; Alternate _
Input the extension to be called instead of the operator. Set for both primary and alter-

nate announcement mode.
Default = 0,O Actual = Oper #: Primary-, Altemate-

Input the extension or Branch ID to receive a call not answeretiusy by the operator

(0). Set for both primary and alternate announcement mode.
Default = Priornary IDl, Alternate ID 1

Reroutes from menu branches when no caller response is made. Programmed same
as Function 348
Default = Primary None, Alternate None

Enables alternate extensions to be listed for a directory name.
Default = 2 (disables) Actual =-

Actual = -;

Reroute: Primary extor ID -; Alternate extor ID __

Actual = Primary -; Alternate _

370 Extension Privacy

371 Blind Transfer Extensions

372 Announce Extension Number

375 Answer Rings

377 Daily Answer Ring Table

379 Hourly Answer Ring Table

Input extensions separated by # that are not to be called by Eloquence (00 to delete).
Default = None

Input extensions 1 to set, 2 to delete.
Default = None Actual =

Enables announcement of extension prior to transfer (1 enables, 2 disables).

Default = 2

Sets the number of rings before answering. 0 to turn off ring count and to follow the ta-

ble.

Default = None (Immediate answer)

Sets the ring count for each day of

Default = 0 for each day Actual

Sets the ring count for up to six times of the day to change rings.
Default = None Actual =

Actual =

Actual = _

Actual =-

the week (l= Sunday, etc).

=

Eloquence VE

Worksheet 8.4

382 Activate Alternate Anncmt

384 Daily Announcement Table

386 Hourly Announcement Table

436 Message Length

Sets main announcement for Primary (1) or Alternate (2), 0 = manual off and will follow

the tables.

Sets the days of the week for Primary (1) and Alternate (2) announcements.
Default = ali 0 Actual = -

Sets up to six times a day for the announcements to change.
Default = None

I

1 Table 3

6 (
7 1

Actual =

Table 4 Table 5 Table 6 Table 7 Table 8 Table 9

I I

I

Input in seconds the maximum length for a message.

Default = 45 Actual =

440 Message Chaining

456 Purge Messages

464 Paging Interval

468 Paging Dialer

Input 1 to allow message chaining or 2 to deny.
Default = 1 (allow) Actual = _

Input the number of days that messages are to be held before purging (will occur only
if system is full). input number of days for New, Old, Group.
Default = None

Actual = : :

Input in minutes the interval between paging reminders.
Default = 30

Actual = _

Input digits to be dialed for each mailbox with paging.
Default = none

Mailbox Worksheet

Copy and complete only if voice mail is used.

Alphabetic Directory Worksheet

Copy and complete only if Alphabetic Directory is used.

forKeyuse A B C D E F G H I J K L M N 0 P Q R S T U V W X Y Z

numbers>>22 2 333 4 445556 6 67 17 788 8 99 91

Eloquence VE

Troubleshooting 9.1

1

Troubleshooting

The following test procedures are designed to isolate a failed component of the total

installation. This might include the Executech port, the wiring, or the Eloquence. Elo­quence was thoroughly tested before leaving our factory. Double check all wiring
continuity before proceeding.

Before performing any of the following checks, be sure that the system is properly

grounded and that a clean power source is being used.

Power/ Battery LED does not light- check that power transformer is solidly con-

nected at the 11 Ov outlet and at the power jack of Eloquence.
former is outputting 12~ AC.

Power/Battery LED blinks- replace battery (allow approximately 2 days for the bat­tery to charge at initial installation or after system has been unplugged for an extend-

ed period).

Power and Pot-t Two LEDs blink alternately- system programming may have been
damaged. Power down Eloquence for about 30 seconds. If the lamps are still blink­ing alternately, reset the system by disconnecting the power supply and battery lead

for at least 30 seconds.

Eloquence does not answer intercom calls for programming-

General:

1. Eloquences ports must be programmed as OPXfor the DXP and Executech XE,

Single Line for Executech II and Execumail for the Executech 2000.

Verify that the trans-

Procedure:

1. Unplug both of Eloquence’s ports and connect a multiline telephone where
Eloquence’s first port was connected to the KSU.

2. From another multiline telephone:

a) Lii handset,
b) Press “ITCM” key,
c) Dial Eloquence’s first port intercom number and verify that the station

rings and can be answered from the multiline phone (even though programmed as a
OPX or VMI port, a multiline phone will accept and originate calls-the LEDs, however,
will not work property).

3. Move the multiline telephone from Eloquence’s first port and connect it to

Eloquence’s second port of the KSU and repeat step two (2) to verify.

4.

Leave the multiline telephone connected to Eloquence’s second port of the KSU

and re-connect Eloquence’s first port to it’s first port of the KSU.

5. From another multiline telephone:
a) Lii handset,

b) Press “ITCM” key,
c) Dial Eloquence’s first port intercom number. Eloquence should

answer with “Enter Extension”.

Eloquence VE

Troubleshooting 9.2

Eloquence does not answer CO calls­General:

1. Eloquences ports must be programmed as OPX for DXP and Executech XE,

Single Line for Executech II, and Execumail for Executech 2000.

2. Eloquence’s ports must have Direct/Delayed ringing assigned in the KSU.

3. Eloquence’s ports must have ringing line preference assigned in the KSU.

Procedure:

1. Unplug both of Eloquence’s ports and connect a multiline telephone where

Eloquence’s first port was connected to the KSU.

2. Place a CO call through the KSU and verify both:
a) Dire&Delayed ringing,
b) Ringing line preference (answer CO line call by only going off-hook).

4. Move the multiline telephone from Eloquence’s first port and connect it to

Eloquence’s second port of the KSU and repeat steps two (2) and three (3) to verify.

5. Re-connect both Eloquence’s ports to the KSU and place a CO line call to the

telephone system and verify that Eloquence answers.

Eloquence does not light or turn off message waiting lights-

General:

1. Make sure Eloquence’s ports in the KSU are programmed for message wait

originate on required telephone systems.

Make sure Eloquence’s Function 448 and 452 are programmed correctly. ’

2.

EbquenCe V!!

Voice Mail For Executech

Administrator

Manual

Eloquence VE Admin

1

General Description 1 .l

General Description

Auto Attendant

Eloquence is designed to operate as a stand alone auto attandant, a stand alone
voice mail system, or a combination of both.

The system is housed in a metal case that can be .located on a desk top or wall­mounted in the telephone equipment room. The system is powered by an external
wall-mount transformer while an internal battery provides for several days of memory
protection. Three LEDs indicate system condition and operation.

Programming of the system is done from any telephone by dialing Eloquence directly,
then entering the appropriate password and a series of touchtone commands. Elo­quence’s built-in 40 word vocabulary walks the programmer through all system pro­gramming on a prompted, step-by-step basis.

Recording of system announcements, prompts or directory names is also done
through the phone. Two recording quality levels can be chosen on an announce-

ment-by-announcement basis to provide maximum recording time. Eloquence’s an-

nouncements are unlimited in number and can be of any length (within total memory

limits), and are usually at the higher quality. Messages and user prompts are usually

at lower quality to maximize memory usage.

Announcement and name changes, or other day-to-day operations are easily and

quickly accomplished via an administrator’s password. All other, more permanent,

system programming is further protected with a higher level password.

Eloquence is a second generation automated attendant that provides for traditional

automatic answering of incoming calls, presentation of choices to the caller, and con-

nection to extensions based on those choices.

Call routing can contain up to 4 levels with each branch at each level capable of ad-

vancing to up to 9 more branches (not to exceed 28 total branches). Based on his

phonepad responses, a caller is routed along a path from branch to branch to: a pre-

set extension or extensions, an alphabetic directory, a department directory, or an-

other branch for further choices.

The call routing template installed in the system can be used as is, or altered to fit vir-

tually any need.

If a caller does not know the called party’s extension, he can select an alphabetical di­rectory and will hear an announcement like: “To reach an employee press the first
letter of the person’s last name on your keypad now”...[A] “Press the pound key when
you hear the name of the person: John Able...Whilma Baker...Sally Cox.“...[#]
“Thank you, one moment please”. The department directory works in the same fash-

ion except that only the names for the department are played.

Eloquence auto attendant will transfer calls in either a blind or supervised mode. In
the supervised mode, Eloquence will place the caller on hold, call the selected exten­sion and monitor its status. If no answer or busy, it will flash hook back to the caller,

advise them of the condition and then forward the call to the alternate extension, op-

erator, or another extension as programmed. If the station is answered, the called

party will be advised that a call is being transferred before the caller is connected.

In the blind transfer mode, Eloquence transfers the call once a selection is made and
returns to on-hook status. The phone system is programmed to provide the rerouting
if the extension has a no answer or busy.

Eloquence can be set to serve as a bulletin board whereby a caller can get specific in­formation about products or services; but not be able to transfer within the phone sys-

Eloquence VE Admin

General Description 1.2

Voice Mail

tern except where specifically allowed.

Eloquence is able to operate as a voice mail only, or combined voice mail and

attendant.

If voice mail only is used, callers manually routed to voice mail will hear a system

greeting such as “You’ve reached ABC Company’s voice mail system, please input

the mailbox number now”. Voice mail in conjunction with auto attendant can have

designated busy and/or no answer stations rerouted to their corresponding mailboxes
automatically.

A caller who has manually input a mailbox number or who has been redirected by
auto attendant will hear a greeting such as “You’ve reached the mailbox for John
Jones, to return to the operator press 0, or begin recording at the tone and press 1
when finished.” After the message has been left, the caller will hear another prompt
such as “To return to the operator press 0, or if finished press * and hang up.”

The system can have up to 128 individual mailboxes plus up to 16 group mailboxes.

Each mailbox can have a maximum of 32 messages. A unique dynamic voice record­ing technique allows the system to use only the amount of memory required to store

the actual message.
A mailbox user, using a personal password to enter his mailbox, will be played the

number of new and old messages currently in his mailbox and then played all mes-

sages starting with the oldest new message first.
The user can execute the following options during or at the end of each message:

pause, save, delete, reply to sender, back-up, hear time & date stamp, or move the
message to another mailbox with a preamble.

auto

LED Indicators

Group mailboxes allow individuals, so authorized, to “broadcast” a message to sever­al members’ mailboxes at one time. Even though a group mailbox can have up to 32
members, a group message only uses memory storage as one message.

A mailbox user can also control many mailbox functions once his password has been
entered: Hear or enter a new password; and hear, add, or delete members from a
group mailbox.

The front of the case has three LEDs that are designed to
provide visual feedback for the following conditions:

Power/Battery

applied to the system and blinks if the battery is low. The
battery is constantly recharging when Eloquence is plugged to AC power. The bat-

tery may take as much as five days to fully charge when the system is first plugged in.
The battery, when fully charged, will hold programming for up to several days.

Port

LEDs-indicates that Eloquence is processing a call. The lamp will blink

detects sound on its port. This will provide visual feedback as to ringing, DTMF de-

tection and voice.

LED-LED burns solid when power is being

~~~

Power/ Port
Battery One

Port

Two

as it

Eloquence VE Admin

General Description

I .a

Administrator

Responsibilities

The system’s administrator’s duties are:

l

To oversee Eloquence day-to-day operations

l

Add/change employee names to extensions

l

Delete/add employee extensions/ mailboxes

l

Maintain employee directory (if used)

l

Assign individual mailboxes (if different from extension numbers)

l

Assign group mailboxes

l

Assign multiple user mailboxes

Hold a Meeting- explain how the system works, what to expect as a user, and how

to perform user operations. You may wish to use a speakerphone to demonstrate

how to leave and pick-up messages. Its is important to stress that the user must pick­up messages on a regular basis, otherwise, other users will be reluctant to leave them
messages and the system will loose its effectiveness and waste storage space.

Distribute User Guide- reproduce the user guide and distribute it to your organiza-

tion. It should provide enough detail for each user to get started. The user guide

should also become part of your new employee kit.

Assign User maiiboxes-

user mailboxes will almost always match their extension

number. If you have outside employees, assign them mailbox numbers that are out of

the range of your existing and potential extension numbers.

Assign Group Mailboxes- as before, group mailbox numbers should be assigned
out of range of any existing or potential extension numbers. You may wish to not pub-

lish the list of group mailbox numbers and only add them to Eloquence as assigned.

Anyone that knows a group mailbox number can leave a group message. This may
be desirable if you want several individuals to be able to leave group messages for
the same group. Conversely, if only the sales manager should be able to leave a
group message for all sales reps, then he should not give the group mailbox number
to anyone else.

Administrator

Programming

Multiple User Mailboxes- there may be occasion that several people are to share
one user mailbox. It may be that three people in accounting are to have the same
mailbox, therefore you would change the default mailbox number as assigned by Elo­quence to a common mailbox which probably would be one that has already been as­signed to one of the people. Any of the three could call in to pick up the messages
but must also be careful to pass along the messages intended for one of the other
members. It may be better for just one person to always pick-up the messages.

Note: If a caller hangs up prior to being connected via Eloquence, a call may be

transferred when in fact the outside caller is no longer there. One may hear silence, a
fast busy tone or other similar tone. This is a result of limitations of the telephone

company, not the telephone system, or Eloquence.
Once the installer has completed installation, the administrator’s password is used to

gain access to Eloquence and make the desired changes. Eloquence can be pro­grammed by dialing it from an extension, by dialing from an outside line and back into
your phone system, or remotely from your home or another office. When Eloquence
answers, input your password during the first few seconds of the greeting.

Eloquence
will respond with “Enter Function”. Refer to Section 2 for the programming features
that the administrators password can access.

All announcements can be recorded by the installer during the initial set-up and then,
when satisfied that the system is programmed according to the company’s needs, the

announcements and names can be re-recorded using another voice. Recording an­nouncements can be performed only when both ports are idle. All other programming
may be done at any time.

Read Section 2 carefully before proceeding.

Eloquence VE

Administrator

Guide 2.1

1

System
Programming

Voice Prompts

Keypad Methodology

Once entered for programming, Eloquence prompts and confirms each action with
voice commands.
a series of keystrokes. To program Eloquence, dial the extension that Eloquence is
connected to and enter the programming mode by dialing in the appropriate pass­word. Each function is programmed by entering it’s specific function number and
then following the voice prompts.

Before attempting programming, read each section thoroughly for a complete
understanding of the system.

Built-in voice prompts will prompt, repeat input, and confirm function programming.

“Enter” Signifies that data is to be entered. In some instances the prompt will be

“Record”

“Confirm” Follows an entry or plays after an existing entry has been played. If nec-

“Error”

During programming the keystoke methodology is as follows:

Acts as an enter key. It will also confirm the new or existing entry and

#

advance to the next programming step. (In a function that allows multiple

entries, ## will advance to the end of the function.)

*

Will back up to the beginning of the function.

Will act to erase or replace any existing entry with no entry.

00

11 l#

Will exit programming mode.

Both data and recordings are entered in the same manner, using

more precise such as “Enter Extension”.
Prompts to record a voice announcement or name. The actual recording
will begin by pressing 1 and end by pressing 1.

essary, re-enter the corrected data or recording.
previous entry, or accept the entry with a #.

Played if any value being entered is out of range, or otherwise invalid.

Use * to back up to the

Eloquence
Programming

When a function is entered, Eloquence will play one of the following:

a) the default value,
b) the existing value if previously programmed,

c) “None” if the function is being programmed for the first time.

If the function has multiple entries, Eloquence may begin with a command to enter the
particular extension, etc, to be programmed.

At any point where a programming entry was made in error, use the * key to back up
to the beginning of the function and begin again.

The contents of any function can be played without being altered. Enter the function,
then use #to advance through the values without replacing them with new values.

All programming can be performed via either port on an Eloquence, however, record-

ing of announcements can only be performed while the other port is idle. If the other

port is processing a call, Eloquence will not allow a function that includes recording to

be entered. Once a function that allows recording is entered, Eloquence will not an­swer on the other port until that function has been vacated.

Eloquence VE

Administrator Guide 2.2

Enter Password

Function 214
Set Time

Eloquence is entered for programming by dialing one of the extensions that it is con­nected to. As soon as Eloquence begins to answer with its greeting, enter the appro­priate password, +*- _ -#, and Eloquence will respond with “Enter Function”.

INPUT Eloquence RESPONDS ACTION

l *

# ‘I_ _ _, Enter Function” Enter any three digit function

---

From this point all changes are performed by entering a particular function and follow­ing the manual and voice prompts from Eloquence.

Once the system has been programmed, day-to-day operation will go largely unat-

tended. There will be occasional changes that can be performed by the System Ad-

ministrator using the Administrator Password. These are: Re-recording of announce­ments, changes to directory names and associated data, manually setting alternate
announcement and/or overflow ring count, and setting time and date.

The time is set with hours and minutes in military (24 hr) time. The current time is
played and can then be changed or accepted as is. This function is required only if

features using a clock or calander are used (consult the system installer).

Example: to set the time for 3:05 PM:

INPUT Eloauence RESPONDS ACTION
214# “214, Time 0002, Confirm”

Input the time as 4 digits includ­ing leading zero

1505 # “1505, Confirm”

l

to back up, #to confirm or in-

put different time

# “Enter Function” Go to next function

Function 216

Set Date

Function 356
Re-record

Announcements

The date is set by inputting the Month and Day and then the Year as numeric values

(Jul 15, 1993 = 0715 1993). Example: to set the date for Jan 9, 1992:

INPUT Eloauence RESPONDS

ACTION

216# “216, Day 0000, Confirm” Input the day and month as 4‘

digits including leading zeros

0109 # “0109, 0000, Confirm” * to back up, #to confirm or in-

put different year

1992 # “1992, Confirm” * to back up, #to confirm or in-

put different year

# “Enter Function” Go to next function

This function permits all previous recordings to be re-recorded from either the pro-

grammer or administrator password. Refer to the completed programmer’s worksheet
for locations of recordings. Input the branch ID, listen to the existing recording and

re-record or press #to accept as is. In this function the system announcements can

also be re-recorded by inputting the function numbers as if they were branch IDS. Ex-

ample:

INPUT Eloauence RESPONDS ACTION

356 # “356, Enter Branch”

Input branch ID or function

14# “14, Department Branch,

Confirm” Re-record or # to confirm

Time 5, Confirm”

* to back up, 1 1 to rere-

1 1

-I

II

-I
cord, # confirms

# “Enter Branch”

Input branch ID or function or #

to exit

Eloquence VE

Administrator Guide 2.3

Function 362
Enter Directory Names

If an alphabetic directory is not used, skip this function. Otherwise make photocopies
of the blank name recording worksheet for preparing directories and making future
changes. As names change, the administrator can enter this function and change
any field via the administrator password.

In the example above, the installer filled in a blank worksheet with possible extension
numbers, then wrote in the names, name key, and, if applicable, the alternate exten­sion and department designator key. Notice that not all extensions will necessarily
have a name assigned nor will all names necessarily have an alternate extension or
be assigned to be in a department directory.

If an entry is being made for the first time each field will begin with “Enter Extension”
or “Enter Key” etc. Eloquence will repeat each entry you make and prompt you for

the next entry. To correct an enty, input * which will back up to the last entry accept­ed. Inputting 00 will delete an extension and related data.
sion 101 from the worksheet example above:

INPUT Eloquence RESPONDS
362 #
10-l #

1 “Bob Fulton” 1

#
3#

122#

#

#

“362, Enter Extension” Input extension number
“101, Record” Start & Stop recording with 1

“Bob Fulton, Confirm”
“Enter Key” Input key number(s)

“3, Enter Alternate Extension” is played only if Alt Ext used
“122, Enter Department” is played only if dept used
” Enter Extension” new extension can be entered, or

“Enter Function” Enter any three digit function

Example: to input exten-

ACTION

l

to back up, # to confirm or re-

record start and stop with 1

#to leave function

Function 364
Playback of Names

If the extension has been previously recorded and is being changed, the prompts will

state the existing entry that can then be changed or accepted as is (note that 00 is

used to delete any field and, if input instead of a name recording, will delete the ex-

tension number and all data related to that extension number).

The name directory worksheet should be kept up to date at all times. Should it be

necessary to listen to the information recorded for a particular name, you can do so
by using Function 362 and advancing from field to field manually using the # key. A
name or all names and all associated fields can be played back using this function.

Entering a specific extension number will result in the fields for that extension being
played. Entering just #without an extension will result in the system playing all exten­sions and associated fields in ascending order. The playback can be halted by press­ing #.

INPUT
364 # “364, Enter extension”

101 # “Extension 101, Bob Fulton,

Eloauence RESPONDS

Key 3, Alternate None,
Department 2, Enter Extension”

ACTION
Input extension number or just #

to start or stop entire list

Enter next ext or # to exit

t

Eloquence VE

Administrator Guide 2.4

Function 268

Record Time Remaining

Function 375

Answer Rings

Function 382
Activate Alternate
Announcement

his function can be used to check how much recording time is left in memory. It will
play in order: the % of memory used, the remaining time in seconds that are availa­ble for recording in low quality, available for recording in high quality, and followed by
the number of names that can still be recorded.

INPUT

266 # “268, 14, Time 374, Time1 30,

This function manually sets the number of rings that Eloquence detects on the CO
lines before answering. The number range is 1 to 15 (0 turns the feature off and will
follow the automatic ring counts programmed in Function 377 by the installer; “None”
equals immediate answer).

INPUT

375 #
3#

#

This function manually sets the main announcement to either primary or alternate

(such as day and night announcements). Automatic announcement will function only

if this manual function is off. Therefore, once the main announcement has been set

manually with this function, it will remain so until changed by this function. Input 1 for

the primary announcement, 2 for alternate announcement, or 0 to turn this function

off. (If this function is turned off here, Eloquence will play the primary announcement
or follow the automatic setting from Function 384 and F386.) Example: to set the
announcement to alternate:

Eloquence RESPONDS ACTION

18, Enter Function” Go to next function

Example:

Eloauence RESPONDS ACTION
“375, Rings None, Confirm” Input the rings (0 disables)
“3, Confirm” * to back up, #to confirm
“Enter Function” Go to next function

to set the answer rings count to 3:

Function 424
Mailbox Creation from
Alphabetic Directory

INPUT

382 # “382, 0, Confirm” Input 1 for primary, 2 for alter-

2#
#

If an Alphabetic Directory is not being used, skip this function. If used, then those
names and extension numbers previously programmed have been used to automati­tally create the VoiceMail directory. The extension numbers and recorded names are
copied by Eloquence to this function and a default mailbox number matching the ex-

tension is also assigned. Therefore, if all members of the Alphabetic Directory are to

have mailboxes and are to have mailbox numbers matching their extension numbers,

this function will require no further programming.

Deleting User Mailboxes- As employees change or move extensions, a change to
either the alphabetic directory in the Auto Attendant section or a change to this func-

tion will automatically change the other.

To delete a user from both the alohabetic directow (if used) and from the mailbox di-

rectory, input in either directory function (Function 362 or function 424) a O# in place
of the name. All information including the mailbox will be erased.

To delete a user from just the alphabetic directow and not from the mailbox directory,
input a 0# in place of the Key field in Function 362.

To delete a user mailbox but not remove the name from the alphabetic directotv in the

Auto Attendant section, input a 0# in place of the mailbox number in Function 424. A
prompt “Confirm Delete” will ask for a # as confirmation. If a user mailbox is to be de­leted and it still has messages, the prompt will say “Messages, Confirm Delete”. Con-

firming by entering #will remove the mailbox and its messages ( Function 444 can be

used to access the messages before deleting the mailbox).

Eloauence RESPONDS ACTION

nate, 0 to disable
“2, Alternate, Confirm” *to back up, #to confirm
“Enter Function” Go to next function

Eloquence VE

Administrator Guide

2.5

Function 424

Create/Delete

User Mailbox

Create the voice mail directory (when an Alphabetic Directory is not used) by input-

ting the user’s extension, recording his name, and accepting or changing the

ically assigned mailbox number. Several individuals can have a common mailbox by
changing their mailbox numbers to match. Copy and complete the voice mail work­sheet by inputting the extension number and then recording the name (the mailbox
number is automatically played and can be accepted as is or changed).

If an entry is being made for the first time, it will begin with “Enter Extension”. Elo­quence will repeat each entry made and prompt for the next entry. To correct an en-

try, input “*” which will back up to the last entry accepted.

box 101 from the worksheet example above:

INPUT

424 # “424, Enter Extension” Input extension number
101 # “101, Record” Start & Stop recording with 1
1 “Bob Fulton” 1

# “Mailbox 101, Confirm” Input different mailbox number
# “Enter Extension” new extension can be entered or

# “Enter Function”

Eloquence RESPONDS ACTION

“Bob F&on, Confirm” *to back up, #to confirm or re-

Example: to input mail-

record start and stop with 1

or # to accept

# to leave function

Enter any three digit function

automat-

Function 428

Create Group Mailboxes

Deleting User Mailboxes- To delete a user mailbox but not remove the name from
the alphabetic directory in the Auto Attendant section, input a 0# in place of the mail­box number in Function 424. A prompt “Confirm Delete” will ask for a # as confirma­tion. If a user mailbox is to be deleted and it still has messages, the prompt will say
“Messages, Confirm Delete”. Confirming by entering # will remove the mailbox and

its messages. If messages are still in the mailbox, Function 444 can be used to ac­cess the messages before deleting the mailbox.

Up to 16 group mailboxes can be created. Once created, these can be used by any-

one who sets/knows the password to leave messages for those users listed as mem-

bers of that group. The group mailbox “owner(s)” may set, or change the list of group

mailbox members. The group mailbox numbers set here are arbitrary, but must be
the same length as the user mailbox numbers and not conflict with existing user mail-

box numbers, therefore choose numbers that are out of the extension number range

of the phone system. Example: to create 2 group mailboxes with numbers 600, 601:

INPUT

428 # “428, Enter Mailbox”

600 #

#

601 #

#

# “Enter Function”

Eloquence RESPONDS ACTION

Input the new mailbox number
“600, Confirm” *to back up, #to confirm
“Enter Mailbox” Input the new mailbox number
“601, Confirm”
“Enter Mailbox” Input new mailbox number or #

*to back up, #to confirm
to exit

Go to next function

Eloquence VE

Administrator Guide

2.6

Function 432
Delete Group Mailboxes

Function 444

Access Mai I box

Function 460
Play Mailbox Usage

This function will delete a group mailbox. Once the group mailbox number has been

entered, it must be confirmed after the prompt “Confirm Delete”. * will back up with­out deleting the mailbox. Any outstanding messages still in members’ mailboxes will
be erased. Example:

INPUT Eloauence RESPONDS ACTION
432 # “432, Enter Mailbox” Input the number to be deleted
600# "600, Confirm Delete” *to back up, #to confirm

#
# “Enter Function” Go to next function

Should a user forget his password or if an employee leaves the organization, this
function allows the administrator to enter a user’s mailbox and operate within it as if
the user. Once the mailbox number has been entered, the normal prompts that a
u would use to make a change are available.

INPUT

444#

12# “12, Confirm” *to back up, or # to confirm

# User prompts are now available

This function will play the mailbox number of all mailboxes followed by the number of

new and old messages (group mailboxes will be followed by the just the number of

group messages). Example: to exit prior to the entire list being played press #.

“Enter Mailbox”

Eloquence RESPONDS ACTION
"444, Enter Mailbox” Input mailbox to be accessed

* Input mailbox to be deleted or

# to exit

Function 468

Paging Dialer

INPUT Eloquence RESPONDS ACTION

460# “Mailbox 22, 3 New, 2 Old... To exit press #

#

This function sets the “string” of digits to be dialed for each mailbox listed. Since the *

or # key can be part of this command, they cannot be used to repeat or confirm as in
other functions. Therefore, the input in this function will require: (a) that the number
of keystrokes that are to be executed be entered; and (b) the actual keystrokes that
are to be executed be entered.

The following two-key codes represent special conditions that may be added to the

string:

The default is none. Example: to have the system access an outside line, dial 434­9898, pause and dial the mailbox number and go on hook when a new message re­ceived in mailbox 122:

INPUT Eloauence RESPONDS ACTION
466# "468, Enter Mailbox” Input the mailbox number

122# “122, None, Enter” Input number of keystrokes
14# “14, Confirm” * to back up, #to confirm

# “Enter” enter exact keys do not end en-

9#04349698#2#8

# “Enter Mailbox”

“Enter Function”

#O= Wait for dial tone, #I thru #3 =a 1 thru 3 sec. delay,
#5= Flash hook, Vans code #6=1 flash hook,
#7= Monitor call progress, #8= sends mailbox number.

“9 Pound 0 4349898 Pound 2

Pound 8, Confirm”

Enter any three digit function

trv with #

* to back up, #to confirm or in­put different keys

Enter next mailbox or #to exit.

Eloquence VE

wpriaueric uirecwry vvortcimee~

Copy and complete only if Alphabetic Directory is used.

Worksheet 3.1

EXT

NAME

...................

.................

...................

...................

...................

...................

...................

.........

...............

...................

...................

...................

...................

.........

.... ...

...............

. . . . . . . ........

...... ., ., ...

.................

.................

.................

.................

.................

forKeyuse A B C D E F G H

I J K L M N 0 P Q R S T U V W X Y Z

numbers>>22 2 333 4 445556

67 17 788 8

6

99

91

Eloquence VE

Mailbox Worksheet

Copy and complete only if voice mail is used

Worksheet 3.2

EXT NAME MB#

EXT 1 NAME 1 MB#