Comdial DXP Plus System Hardware Service Manual

c

DXP -

Digital Communications System

System User’s Guide

For DigiTech Telephones

(Attendant Supplement)

-COMDlAtm

This user’s guide is applicable for the

following telephone models:

77OOS-** Rev A through H
7714S-** Rev A through H

7714X-** Rev A through H

.

r

Table Of Contents

Using This Supplement
Programming The Attendant Features

Creating The LCD Messages
Line Disable Programming

Naming The System Telephones
Naming The Telephone Lines

.............................

................

.......................

........................

....................

..................... 12

SettingTheNightTransferOfRingingMode.. .......

Setting The System Clock
Storing The System Speed Dial Numbers

........................

............ 18

Transferring The Attendant Functions

To The Alternate Attendant Telephone

Using Special Attendant Buttons

....................

Special Attendant Button Operations

Understanding The LCD Displays

Glossary Of Terms

................................

...........

............ 21

...............

.......

.

1

2

2

6
8

16

17

22

22

26
29

c

Using This Supplement

Using This Supplement

To help you use your attendant’s telephone to its fullest capacity, this’

supplement to the system user’s guide describes the attendant’s
telephone and tells you how to use it.

You can program special features on your telephone that am unique to
attendant station operation. The instructions for programming these fea­tures and special attendant buttons are included in the sections titled

l

Programming The Attendant Features

l

Using The Special Attendant Buttons

For your convenience, a display summary and a glossary of terms are
included in the back of this supplement.

The operation sections of the accompanying user’s guide define often­used features and provide instructions for their use. Please refer to the

following sections of the user’s guide for mom information about your

telephone’s basic functions:

Knowing Your Telephone
Understanding What The Lights Mean
Using Your Telephone To Answer Calls
Using Your Telephone To Make Calls
Using Your Telephone To Place Calls On Hold
Using Your Telephone To Transfer Calls To Another Telephone
Using Your Telephone For Conferencing Telephones Together

Using The Other Telephone Features
Sending And Receiving Non-Verbal Messages

Programming Your Telephone

Understanding the LCD Displays
Using Your Quick Reference Guide

. .

Programming The Attendant Features

Creating The LCD Messages

System users send and receive non-verbal messages for display on
LCD speakerphones. Users send these messages so that callers will
know their status when they call and get no answer. Or they use a mes­sage to respond to a secure off-hook voice announcement, LCD mes­sages are either those that the DXP system provides or those that you
create. The system provides five messages; you can add an additional
25 customized messages. This makes a total of 30 messages available
for use. You can store customized messages in place of the default mes­sages if you wish, thus increasing the number of custom messages avail­able. Distribute a list of these LCD messages to the system usels for
their reference.

To store the LCD messages, proceed as follows:

write your messages on the chart on page 7 1 (each message can
have up to 16 characters),

*

use the letter code table (on page 70) to assign a number to each
letter,

write these numbers on the chart line beside the message letters,

press ITCM,

dial+##OOl2,
dial a message location number (010 30),
dial # to clear current message,
compose your messages by dialing the two-digit codes that relate

to the letters,

dial # to save message,
dial next location number, #to clear it, teradigit codes for the

message, and +N to save,
repeat previous step until all messages are stored,
press SPKR to end.

Example: Create a message that will read as “TAKE MESSAGE” and

program it into message location number 3.

- press ITCM, dial f # 0 * 12,

- dialO3#,

- dial 81,21,52,32 12
TAKE

space MESSAGE

61,32,73,73,21,41,32

- dial +#, and press SPKR to end. i-*

2

Programming The Attendant Features

Take Message

I

H ITCM

Button

*..

3

Continutd on the flowing page. . .

Programming The Attendant Features

Letter Code Table

CHARACI'RR

A

B

C
D
E

F
G
H

I

N
0

P
R

S
T
U

E

V

I

W

X
Y
Z

E

73

81 t 84
82

83
91
92
93

13 2 16

S

U

V

W

X

Y

76
85

86
94
95
96

4

Programming The Attendant Features

LCD Message List

Location

Code Message

01 Back at
02 Cdl
03
04 Take a message system message
05 I will call back
06

1 08

Ask them to hold system message

Letter Codes
system message
system message

system message

I

I

Programming The Attendant Features

Line Disable Programming

You can disable a line and make it unavailable for system use if it be-

comes unusable for some reason.

Disable a line as follows:

. press ITCM,

l dial+N#OO32,
l dial l# - 99#, 001 - 128 for lines 1 - 128.

NOTE: If the desired line code is kss than the digits, dial # once qfter you dial

the code. For example, dial l#

l press #to disable line (LCD speakerphone displays show a +# to

indicate a disabled line),

l press SPKR to end.

To E-enable line,

l repeat the previous procedure.

for line I or 19# for line

19.

6

Programming The Attendant Features

r0 - 9

Programming The Attendant Features

Naming The System Telephones

You can assign either a personal name or a group name to each system
telephone. This name can be up to seven letters in length and will show
up in the user’s display and/or in the called party’s display. Typical

names could be SRVC, MKTG 1, K SMITH.
Name the system telephones as follows:

l

Use letter code table to compose names for all telephones requir­ing them (up to seven letters per name is allowed),

l

press ITCM,

l

dial+k#OOSS,

l

select telephone to be named by dialing the extension number
(dial number plus # if extension number is less than four digits),

l

dial # to any clear current entry,

l

dial two-digit codes that correspond to lettee in name,

l

dial #to save name,

l

dial next extension number (plus # if less than four digits), dial #

to clear current entry, dial codes for letters, dial # to save,

l

repeat previous step until all telephones are named,

l

press SPKR to end.

SPKR

Butto

Programming The Attendant Features

continued on the following-pgr , .

Programming The Attendant Features

Letter Code Table

Programming The Attendant Features

Station Names

(Record telephone names here. Copy this sheet if you need more
record space.)

Programming The Attendant Features

Naming The Telephone Lines

You can assign names to lines to aid users in identifying the proper line
to use. A line name can be up to seven letters in length and will show
up in the user’s display

Name the system telephones as follows:

l

Use letter code table to compose names for all lines requiting
them (up to seven letters per name is allowed),

. press ITCM,

l

dialS#OO33,

l

dial l# - 99#, 0010 128 to select line 1 - 128,

NOTE: rf the desired line code is less than 3 digits, dial # once ajter you dial the

code. For example, dial 1#

l

dial # to any clear current entry, .

l

dial two-digit codes that correspond to letters in name,

l

dial #to save name,

l

dial next line number (plus # if less than three digits), dial # to
clear current entry, dial codes for letters, dial # to save,

l

repeat previous step until all telephones are named,

l

press SPKR to end.

for he I or

19#

for

line 19.

SPKR
Butto

Programming The Attendant Features

0 0 0 0 0

11 /

continued on the following poBc .

r

Programming The Attendant Features

Letter Code Table

14

Programming The Attendant Features

Line Names

(Record line names here. Copy this sheet if you need more record
space.)

15

Programming The Attendant Features

Setting The Night Transfer Of Ringing Mode

You can enable an operating mode that automatically transfers all in­coming calls to a particular telephone or group of telephones for

answering.

To enable or disable the night transfi~of

l

press ITCM.

l

dial+##O+#OO,

l

dial 1 to enable the feature,

I

l

dial 2 to turn the feature off,

l

press SPKR to end.

SPKR
Butto

xinging

mode,

.

,O

16

i--

Programming The Attendant Features

Setting The System Clock

The system clock provides a date and time for display at LCD speaker­phones connected to the system.

To program the system clock for cunent date and time,

l press ITCM,

l dial++##O+KOl,

dial two digits

l

dial two digits

l

l dial two digits (00-99) for year,
l dial two digits (00-23) for hour,
l dial two digits (00-59) for minute,

dial # to save,

l

l press SPKR to end.

(01-12)
(01-31)

for month,
for day,

SPKR

Buitor

Programming The Attendant Features

Storing The System Speed Dial Numbers

You can store up to 100 system speed dial numbers, at your attendant.
telephone that every system user can access from his. or her telephone.

Typically, these are numbers that are frequently called by many dif-

ferent users and emergency numbers that you want readily available to
everyone. Distribute a list of these stored numbers to the system users
for their reference.

Before you begin programming, use the record sheet on the following
page to write down this information:

l

the dialing code of the storage location (001 - 299),

@ the line that will be used to access each outside number,

l

the telephone numbers or featute codes you ate storing.

To

program system speed dial numbers,

l

press ITCM,

l

dial##OO 02,

l

dial code for storage location (001 - 299),

l

dial a code to store a line, line group or prime line/last line used
for the call to dial on,

NOTE:

If the

desired line code is less than three digits, dial # once aj?er you dial

the

code . For example. dial I#

for

line f or I9#

for line 19.

l

dial l# - 99##, 0010 128 for lines 1 - 128,

m

l

dial Sol- 816 for line groups 1 - 16,

m

l

dial 000 for prime or last line used,

l

dial the number to be stored (up to 32 digits); if you need a pause
between numbers, ptess the HOLD button and continue entering
the remaining digits. lf you need a hookflash, press the TAP but­ton and continue entering the remaining digits,

l

press TRANS/CONP to store number,

l

dial next storage location, store line choice and speed dial num-

ber, and press TRANS/CONF,

l

repeat previous step until all numbers are stored,

l

press SPKR to end.

&.

18

-.

Programming The Attendant Features

o-9

*

-#

IQ

ITCM
Button

Conhwdonrht

foliowingpge~...

Prpgramming The Attendant Features

System Speed Dial Numbers

(Record system speed dial here. Copy this sheet if you need more
record space.)

Transferring The Attendiznt Functions To The

Alternate Attendant Telephone

The system installer can arrange for another telephone to serve as an al­ternate attendant location.

available at your telephone, to the alternate attendant telephone when-

ever you wish to do so.
To transfer attendant functions to the alternate attendant telephone or to

mum the functions to your station,

l

press ITCM,

l

dial+k#OOOO,

l

dial 1 to enable transfer or dial 2 to disable the transfer,

l

press # to transfer the function or to return it to the main attendant
telephone,

l

press SPKR to end.

You can transfer the attendant functions,

Button

Using Special Attendant Buttons

Special Attendant Button Operations

In addition to the many feature buttons the system can make available
to any station, the DXP provides the attendant position with several spe­cial purpose feature buttons to enhance call processing. These special
purpose buttons are described below:

Alternate Button:

mally routed to his or her telephone

When an attendant presses this button, all calls nor-

are

then

routed to an alternate

attendant’s telephone instead. In some cases, your alternate attendant

will be able to route all calls to a third alternate attendant.

Both

Button: This button provides a means for an attendant to etablish
a conference between the attendant’s station, a current call, and the last
call that was placed on hold.

Overflow Button:

When an attendant presses this button, calls that nor­mally ring at the attendant’s telephone also ring at an overflow
attendant’s station.

Queue Button:

When

multiple

calIs are ringing or am on hold at an

attendant’s station, the system places them in a queue. The attendant

can use this button to determine how many calls are queued awaiting

service.

Serial Call Button: When

a caller wishes to speak to more that one per­son or department, the attendant uses this button to place the caller in a
serial mode of multiple transfers to each desired party. In the serial

mode the system automatically transfers the caller to another party as

soon as a present party hangs up. The system places the caller in the
serial mode as soon as the attendant hangs up.

.

Test/Busy Button:

This button provides the attendant a means to test

the status of specilk lines. Attendants can use this button to determine

whether individual lines ate idle, busy or on hold.

To forward all calls to an alternate attendant,

l

press the installer-programmed ALTERNATE button. If an alter-

nate attendant is programmed, the light next to the

ALTERNATE

button will illuminate and the LCD will indicate

the location of the alternate attendant

-.

To cancel the alternate mode, *.

22

Using Special Attendant Buttons

l

press the

ALTERNATE

button again.

To establish a conference between the attendant station, a held call, and
an active call,

l

press the installer-programmed

BOTH

button.

If you wish to cancel the conference condition and return one of the
lines to hold,

l

press

HOLD,

l

press the line button for the held call you wish to re-engage.

/ Programmable

Buttons (May
include installer­programmed
Special Attendant

Alternate button)

23

. Programma ble

Buttons

Continued on pogc 24.;.

Vsing Special Attendant Buttons

To direct incoming calls to an overflow attendant during peak calling

piOtIS,

l

press the mstaller-programmed OVERFLOW button. If an over-

.

flow attendant is programmed, the light next to the

OVERFLOW button will illuminate and incoming calls will ring
at both stations.

To cancel,

l

press the OVERFLOW button again.

To determine how many calls are queued at the attendant position and
awaiting service (on hold, parked, or ringing),

l

press the installer-programmed QUEUE button. The LCD dis­play will indicate how many calls ate in the ring queue and the
hold queue, respectively. The display remains on the LCD
momentarily.

Note: Hold recalls, trmrsfct recalls and park recalls am counted in the ring

and not the hold queue.

queue

To place an active call in a serial transfer,

l

press the installer-programmed SERIAL button (the LCD will
mad “0 SERIAL EXT:“, with the first digit indicating how many

intercom numbers am already entered; the “EXT? indicates a

ptomt for another intercom number to be placed in the serial),

l

dial intercom number or press associated DSS button,

l

repeat to add up to two mom extensions to the serial,

l

press SPKR to end. Serial transfer begins.

To determine the status of individual lines (idle, busy or on hold),

l

press the installer-programmed TEST/BUSY button (the LCD

will display the prompt ‘Enter Line:“),

l

dial the line number to be tested (001-128). If the line is idle, you
wil.l hear a dial tone; if the line is busy, the LCD will display

“Busy with xxx”

; if the line is on hold, the LCD will display “On

Hold at xxx” (xxx = line number).

24

Using Special Attendant Buttons

/ Programmable

Buttons (May

Include installer­programmed
Special Attendant
Alternate button)

Button

/Programmable

Buttons

Understanding The LCD Displays

Display Summary

The special displays shown on your telephone during attendant

operation are summarized in this section.

Display Qpe

When Displayed

Night Transfer

Appearsindisplayifyoudial2todis-

-1 *le. ‘

LCD Message Programming

SYSTEM

LCD MESSAGES

(ywwyyl whayou=@rit.

Line Names

LINE NAME
LINE NUM:

Aftery0udialITcM*#0*12,this

appears in the display.

The message shows up in the display

AfteryoudiallTcM*#0*43,this
appears in tb display.

New station name appears in display

r] *youenterit.

26

Understanding The LCD Displays

Station Names

New station name appears in display

Station Message Detail Accounting
(SMDA) Printout

Aftery0udialITcM*#0*82,this

-1

appears in the display as you enter the

nu&ermsponding to

each one:

1 =AIlnxords
2 = Station reports
3 = Lie report

4 = Account code report

System Clock Setting

5 = Departmknt records
6 = Auto reports
7 = Delete records

Displayed when setting date and time.

27

Understanding The LCD Displays

System Speed Dial

-1

Aftery0udialITcM*#0*02,this
appearsinthedkplay.

After entering storage locatioq one of

FI

-OR­I

1 “Line Num her” XXX

the=messages aPPeam

I

28

Glossary Of Terms

Glossary

A

All-call paging:

tem.

Alternate Button:

mally touted to his or her telephone are then routed to an alternate
attendant’s telephone instead.

Answer button:

answer a call that is audibly ringing at his or her station (it is possible
for more than one call to be ringing at the same time; however, only
one of the calls will ring audibly).

Automatic callback:

called telephone becomes idle.

Automatic dialing:

one- or two-button speed dialing.

Automatic redialing:

the last number dialed once a minute for 10 minutes.

B

Both Button:

lish a conference between the attendant’s station, a current call, and the
last call that was placed on hold.

Paging through the intercoms of all stations in the sys-

When an attendant presses this button, all calls nor-

An installer-programmed button that allows a user to

System will ring a calling telephone when a busy

Using programmable buttons to store numbers for

Tuming on a program that automatically mdials

This button provides a means for an attendant to estab-

C

Call forward:

Designating another telephone to receive intercom calls

normally directed to the user’s telephone.

Call park:

Placing an active call at a particular telephone in system

hold (park orbit) and retrieving it by any telephone.

Call pickup:

Answering a call at one telephone when it is ringing at

another telephone.

Call transfer:

Transferring a call from one station to another. The
transfer can be screened, i.e., you find out who is calling and announce
them to the party being called; or unscreened, i.e., you transfer the call
without identifying the calling patty to the called party.

Central message desk:

A station that has been assigned to control

message waiting lights and deliver messages to other stations in the sys-

tem.

Class of Service programming:

Customized programming of your
system by the installer that establishes the basic operating parameters
of the system and individual stations.

D

Direct Station Selection/Busy Lamp Field (DSSIBLF):

Using one

button to place intercom calls; the button is sometimes referred to as a

DSS button. Busy lamp field or BLF is a term for a light that identifies
current call status of DSS station. +-

29

Glossary Of Terms

.

Do not disturb:

A mode that disables incoming call ringing and inter-

corn calling.

Dual Tone Multiple Frequency (DTMF):

The tones made by your

telephone when you dial.

E

Exclusive hold: Only

the telephone placing the call on hold can

retrieve it.

Executive override:

Breaking into a conversation at a busy called

telephone. This intrusion is announced by several quick tone bursts

over the conversation.

Group intercom number:

A number that is available for use by

several stations.

H

Handshe answer inhibit:

A telephone can be set to block voice calls

sent to it over the speaker.

Hookflash:

Action that occurs when the TAP buttoF is pressed.

Needed for activating host system featuxes.

Hookswitch: The

switch on a telephone which, when depressed

manually or by the handset, disconnects a call.

K

Keypad:

L

Last number redialing:
Lock button:

Buttons 0 through 9, +# and # used for dialing numbers.

Automatically dialing the last number dialed.

A user can press this installer-programmed button and
dial an authorization code to deny other users access to lines and fea­tures at his or her telephone.

M

Message deposit: Calling

an LCD speakerphone and leaving a mes-

sage on its display for the user to dad.

Messaging:

lInning on a telephone lamp to let the user know that a
message awaits pickup and leaving a message on the display of a
telephone that gves information on your status.

Mute:

A fmed feature button that keeps a distant party from hearing
your conversation. This button also lets you adjust the telephone dis­play contrast from light to dark.

N

Night transfer:

‘I’ransferring incoming calls to a particular station(s)

for off-hour answering.

30

Glossary Of Terms

0

Overflow Button:

When an attendant presses this button, calls that nor-

mally ring at the attendant’s telephone also ring at an overflow

attendant’s station.

P

Personal intercom number:

A unique number assigned to a station for

the exclusive use of that station’s user.

Personal ringing tones:

A telephone can be arranged to ring in one of

four distinctive tones.

Prime

line: A line designated to a particular telephone and automat- ’

ically selected when the handset is lifted.

Programmable buttons:

Each telephone or station has buttons that
can be user-programmed for autodialing numbers or feature codes, or
other special purpose dialing requirements.

Pulse/Tone switching: Changing

from pulse/rotary dial signals to

tone/DTMF signals.

Q

Queue Button:

attendant’s station, the system places them in a queue. The attendant
can use this button to determine how many calls are queued awaiting
service.

R

Release button:

programmed button, the system discontinues the current active opera­tion and returns the station to its idle state.

Response messaging:

pressing a programmed button that sends a message to the calliig
station’s display.

Ringing line preference:

ringing at the station when the station handset is taken off-hook.

When multiple calls are ringing or am on hold at an

When a telephone user presses this

installer-

Responding non-verbally to a calling station by

An automatic connection to any outside line

S

Saved numbed redialing:

Saving a last manually dialed number for

later autodialing.

Secure off-hook voice announce:

A private announcement that can’be
made to a busy party which they hear through the receiver of their hand­set.

Serial Call Button:

When a caller wishes to speak to more that one per­son or department, the attendant uses this button to place the caller in a
serial mode of multiple transfers to each desired party.

Silent mode button:

When the user presses this installer-programmed
button, the ringer at his or her station is turned off for the duration of
the current ringing call and is Festered when a new call rings at the sta­tion.

31

Glossary Of Terms

Speed dialing:

One or two-button dialing using the keypad buttons or

other programmable buttons. Speed dialing can be station calls (per-

sonal and accessed by only one specific user) or system calls (numbers

used and accessed by anyone in the system).

Split button:

Users can press this installer-programmed button to
switch between the last call placed on hold (intercom, outside line, or
conference) and a current, active call.

T

TAP: Depending on your system’s programming, this button gives you

a fresh dial tone or activates a hookflash

Tone call: A

Test/Busy

test the status of specific lines.

ringing intercom call.

Button:

This button provides the attendant with a means to

Attendants

can use this button to deter-

mine whether individual lines ate idle, busy or on hold.

‘Mms/Conf: A fixed feature button that allows you to transfer outside
calls and set up conference calls.

V

Voice

call: A verbal

Voice announce blocking: A

intercom call.

telephone can be set to block voice calls

.

sent to it over the speaker.

Zone paging: Paging through the intercoms

of some stations or depart-

ments in the system.

32

NOTES

, _-

NOTES

.

:

llda manual has been developed by Chndial Corporatim (the “Cunpany”) and in intaxIed for the
useofitrcustomera and wvicepcrxameL Theiafom~ationiathiimanualia subjccttochange wirhout
nc4ia. While every effort lur been made to dimi~re ermn, the Canpanydisclaims liibility for any
diiicultiu arisiig fmm the inlapmtaticm d the k&math amlained herein. The information
contained herein dou not pulput to cover au detail: or ValiatiorM in equipment nor to p&de for

~~Itller id

mfticimtly for the purchaser’r purposea, ca~tact C!una Chtcmcr Service Dcparlmmt, Clwiot-

tcwik, Viiinia 22906.

rible amtiugency to he met in conneuia~ with inatallaticn, operation. or maintcnancc.

onnation be de&d, or Bould pa&&r problans arise which are not covered

COMDUU

Charlottesville, VA 22906-7266

l -:1

-L~w&-~ q3

--

Printed in U.S.A.

GCA 70-189.01

12p1

-.