Comdial DXP General System Description Service Manual 13B

DXP, DXP Plus, and Impact FX

General Description for the Common Code Base Software

Feature Set 14A, Release 162

The information in this publication is applicable for software feature set 14A,
release 162.

GCA40–218.02 11/99
Printed in U.S.A.

Comdial®strives to design the features in our communications systems to be fully interactive with one
another. However, this is not always possible, as the combinations of accessories and features are too
varied and extensive to insure total feature compatibility.

Accordingly, some features identified in this publication will not operate if some other feature is activated.
Comdial disclaims allliability relating tofeature non-compatibility or associated in any waywith problems
which may be encountered by incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to the compatibility of features.

2/12/97

Table Of Contents GCA40–218

Contents

Introducing The Software Release .......................1

Introducing The Software Release ...........................................1

Detailing Hardware And Software Considerations For The DXP System.............2

Detailing The Hardware Considerations ....................................2

Detailing The Software Considerations.....................................2

Explaining The Software Release Features ....................3

Feature Sets and Release Numbers (All CCB Systems)...........................3

Software Keying (FXS and FXT Systems only).................................4

Using The Software Key ................................................4

VMMI Programming Changes ..............................................7

File New / File Open As (All CCB Systems) ................................7

Impact and Impact SCS Telephone Support (FXS and FXT Systems only) .........7

Board Slot Layout (FXS and FXT Systems only) .............................7

Database Translation (FXS and FXT Systems only)...........................9

Board Configuration Translation (FXS and FXT Systems only) ................10

Programming The Features..........................11

Upgrading The DXP Software .............................................11

Converting The DXP Database ..........................................12

Translating An Earlier DXP Database To A Common Code Base Database .......12

Master Clearing The DXP System........................................13

Upgrading The DXP Plus Software .........................................14

Upgrading the Impact FX Software .........................................15

Using The System Software Key.........................................15

Enabling The Impact FX System Software .................................16

Table Of Contents iii

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Introducing the Software Release GCA40–218

Introducing the Software Release

1

Introducing the Software Release

Software release 14A contains new features and feature enhancements designed to make the common
code base (CCB) systems—the DXP, DXP Plus, and Impact FX Systems— easier for end users to use.

CCB began with software release 10A and provides a uniformity of features across the spectrum of
digital communications system platforms. While hardware capacities may limit feature availability for
some CCB systems, the CCB software is completely compatible for all system models.

The software changes and additions are as follows:

Feature Set and Release Number (All CCB Systems)

•

Software Keying (FXS and FXT Systems only)

•

VMMI Programming Changes (All CCB Systems)

•

File New/File Open As
Impact and Impact SCS Telephone Support
Board Slot Layout
Database Translation
Board Configuration Translation

–1

GCA40–218 Introducing the Software Release

Detailing Hardware and Software Considerations for the DXP System

Detailing the Hardware Considerations

The DXP system must be operating on a DXCPU–68K CPU board. The 14A software release is not
compatible with systems using a DXCPU–186 CPU board found in earlier DXP systems.

If you are upgrading a DXP system to 14A from software 9C or earlier, you must use the
DXPSW–DLRP package. In addition to the 14A software card, this package includes the following
items that you must install as part of the software upgrade:

new cabinet labeling for board configurations,

•

new Random Access Memory (RAM) card (DXRAM–EXPC),

•

VMMI programming software.

•

If you are upgrading a DXP system to 13B from software 10A or later, you may only need to change the
software card (DXPSW–DLRC) on the existing DXRAM–EXPC Random Access Memory (RAM)
memory card; however, since the release of software revision 13A for the DXP digital communications
system requires a revision B DXRAM–EXPC memory card, you may also need to upgrade the memory
card in your system to revision B.

If your DXP should still include a revision A memory card, you must install an DXRAM–UPC upgrade
kit to convert it into a revision B card at the time you upgrade the system software to 14A. The
DXRAM–UPC kit includes two memory chips (integrated circuit components) and an upgrade label.

NOTE: The DXRAM-UPC kit is not available through normal supply distribution channels. You can

obtain the DXRAM kit through Comdial Distributor Sales by dialing 1-800-669-2663 and
speaking with a Distributor Sales representative.

Detailing the Software Considerations

The PCMMI (off-line) programming procedure is no longer available with 14A software. A

•

windows-based, Visual Man-Machine Interface (VMMI) programming system with help files now
replaces the PCMMI.

The DXP database must be at least revision 9A before you can translate it to 14A. You can ue the 9A

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revision of the PCMMI programming software to upload your current DXP database and then
download it to a data storage area—such as your computer’s hard drive—as a revision 9A database.*
You must then use the new VMMI feature to translate this stored 9A data into an 14A database before
you load it back into the system.

The PC Attendant Position software must be at least revision 5A. (You must upgrade the software in

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your PC Attendant to this level to be compatible with the 14A software release.*) It is a good practice
to upgrade the PC Attendant Position computer to contain at least 2 megabytes of RAM memory.
While this may not be necessary for every installation, upgrading to 2 megabytes of RAM memory
ensures that the PC Attendant Position functions properly under all conditions.

*Remember, you can download the latest VMMI, and PC Attendant software from the Comdial Technical Services
Bulletin Board by calling 1-804-978-2583 or from the World Wide Web at: http://bbs.comdial.com.

2 – Detailing Hardware and Software Considerations for the DXP System

Explaining the Software Release Features GCA40–218

Explaining the Software Release

2

Features

Feature Sets and Release Numbers

Beginning with software release 14A of the common code base (CCB) operating software, a new
convention exists for naming the software and the features that it supports. Hereafter, designation of
software consists of two parts: the release number and the feature set.

Release Number: The release number designates a particular build of software but does not define the
features contained therein. A release number is permanent and is never used for more that one distinct
build of system software. Release numbers are sequential (for example: Release 379, Release 382, and
so forth) and indicate the version of software that is running on a system.

Feature Set: A feature set is a collection of features referenced as a group and identified with an
alphanumeric character string (such as 12B, 13B, 13C, and so forth). A feature set indicates available
features but is only loosely connected to a software release number. This means that developers cannot
introduce new features as part of a new feature set without introducing a new software release number).
For each feature set, a minimum release number exists. This minimum release number is the release
number of the software in which the specific feature set first appeared as illustrated in the following list
of examples:

Feature Set 13C introduced with software release 161,

•

Feature Set 14A introduced with software release 162,

•

Feature Set 15A introduced with software release 163.

•

With the Impact FX Systems, it is possible to install new software (software with a newer release
number) without incrementing the feature set supported by the specific installation. For these systems, a
new software keying mechanism controls the feature set provided by the installed software. This
mechanism allows installers to upgrade the system software for maintenance reasons without modifying
the software feature set. Refer to the feature description titled, Software Keying on page 4, for a
description of this software keying mechanism.

Feature Sets and Release Numbers – 3

GCA40–218 Explaining the Software Release Features

Software Keying

Beginning with release of 14A of the common code base (CCB) software, each Impact FX System
includes a software keying mechanism. This keying mechanism, or key, is an encrypted string of
characters, that installers obtain from a Comdial representative and enter into VMMI programming
during the initial software enable or subsequent software upgrade operations.

A software key enables the following components:

feature sets (such as, 13C, 14A, and so forth),

•

slot count/port size (such as, seven slots/112 ports, 15 slots/ 224 ports, 29 slots/464 ports),

•

standalone features (such as, Networking, Impact or Impact SCS telephone support and so forth).

•

NOTE: Stand alone features are often for a special purpose and operate in addition to a feature set

grouping.

The software key controls the active feature set of the installed software by controlling access to the
database configuration of all features. For example, if an installer used a software key that only
provides support for feature set 13C to install release 162, VMMI will enable only the programming
options allowed under the 13C feature set even though release 162 can support feature set 14A.

Comdial ships both the Impact FXS and Impact FXT systems with a test mode software package that
allows these systems to run for one hour and operate as a six slot (FXS) or seven slot (FXT) platform.
The test mode allows installers time to set up the system and request the software key.

Using the Software Key

Installers use the VMMI program to enable the software key, thus they must have the software file (the
xxxxxxxx.bin file) stored on the PC from which they plan to run the VMMI program. Further, they must
determine the system serial number and then call a Comdial representative to obtain a software keying
character string that the system uses to enable the software.

NOTE: Installers do not need to install a hardware mechanism (or key) onto the serial port of the PC to
enable the software although they do need to do so when obtaining the magic number needed to turn on
the CTI applications. Having that mechanism installed does not interfere with system software enabling.

4 – Software Keying

Explaining the Software Release Features GCA40–218

Understanding Some Factors that Affect Software Keying

It is possible for system installers to not have the correct component in order to proceed with either an
installation or software upgrade. The following paragraphs detail such situations and describes how to
detect them.

Installers could select a system software file that does not support the features specified by the

•

software key. In this case, VMMI detects this situation by checking the supported features within the
system software file against those specified by the software key. If the software file does not support
the features specified by the software key, VMMI informs installers that a newer system software file
is required.

Installers could attempt to connect VMMI to systems that do not support the system software that

•

they are attempting to load. This situation may result from a hardware incompatibility, and VMMI
informs the installer of this incompatibility.

The VMMI in use may be older than the release of system software to which it is connected. In some

•

cases (such as, if the format and content of the database has not changed), VMMI can configure the
newer system software. If VMMI is not capable of configuring the newer system software, it allows
the connection to proceed as a restricted login and warns installers that a newer VMMI release is
needed. Remember, VMMI is backwards compatible with system software revisions beginning at
12A.

Enabling the Software

The sequential software enabling procedure is detailed below:

1. Obtain the software .bin file and store it away on the PC. (Usually this file is available on the Comdial
bulletin board (BBS) for downloading.

2. Determine the system serial number from the label that is located on the CPU board’s faceplate. (If necessary,
installers can log into the system with VMMI and determine the system serial number in that manner.
Remember, the system operates in a test mode for one hour before it turns itself off.)

3. While not necessary at this point in the software enabling sequence, installers should run the Key Update
Utility program to determine the CTI application’s key serial number and current magic number. Installers
need to provide this information to the Comdial representative so the representative can, in turn, provide the
information the installer needs to turn on the CTI applications. Performing step three now will save making
a second telephone call later to obtain this needed application information.

a. With the mechanical application software key installed on the computer’s parallel printer port, locate the

software key icon on the main desktop menu and double click on it. If the icon is not available, use the
Start/Programs/Keymod menu to locate the software key program and double click there. This action
opens the Key Update Utility program.

b.

From the update utility, click the Examine Key button. The system responds by displaying the following
information in the key update screen: the key’s serial number and the current magic number of the
installed key.

Software Keying – 5

GCA40–218 Explaining the Software Release Features

4. Once you know the system serial number (and the CTI application information if needed), contact the
Comdial representative:

1-800-669-2663 (calls from within the U.S.A.)

1-804-978-2290 (international calls)
To obtain the software enabling key (an encrypted string of characters, that you use to enable the system
software) and the CTI application’s magic number, you must provide to the representative the following facts:

system serial number,
port size of the system,
feature set desired,
system software applications desired,
stand-alone features desired
CTI applications desired (if applicable),

method of payment.
Armed with this information, the representative provides the alphanumeric character strings that represents
the software enabling and CTI application enabling for the system.

5.

Use VMMI to log into the system, open the Switch drop-down menu, and click on System Software Upgrade.

6. Archive the existing database as prompted (if desired) and continue.

7. From the system software upgrade window, click the Provide a New Key line, and type the software keying
character sequence into the open block.

8.

Click Next, browse for and select the software upgrade xxxxxxxx.bin file that you earlier stored in the PC.

9. VMMI provides a new screen that presents the feature set and release number of the software upgrade.

10.

Click Finish on this screen, and observe that the system loads the software and then resets itself.

11. Reconnect VMMI to the system, and restore the archived database or reprogram the features as needed.

12. Repeat step two to start the Key Update Utility program, and enter the new CTI application magic number
into the update utility, and then click the Update Key button. The utility menu shows a completion code
value to indicate that the procedure is finished. Verify that the completion code matches the completion code
that the Comdial representative provided to you, and click the Done button to end the session.

By completing the above procedure, Installers enable the system operating software for the telephony
portion of the system and enable the CTI applications that run on the computer portion of the system.

6 – Software Keying

Explaining the Software Release Features GCA40–218

VMMI Programming Changes

File New / File Open As

With software release 162, the VMMI provides a new interface for translating an existing database file
and for creating a new database file. These new interfaces present a series of dialog boxes to the
installer, requesting required information.

In the case of the FXS/FXT systems this new information includes the items controlled by the software
key—with release 162 this is limited to the feature set (14A / 13C) and support for Impact and Impact
SCS terminals.

Impact and Impact SCS Telephone Support (Impact FX Systems only)

On File-New and File-Open As operations, the installer has the option to enable or disable the
programming of the Impact and Impact SCS family of telephones. To restore a database that supports
these telephone, the system must have a software key that enables the Impact and Impact SCS telephone
support.

Board Slot Layout (Impact FX Systems only)

Comdial designers have arranged both the Impact FXS and Impact FXT systems to be expandable by
adding expansion cabinets with universal board slots and interfacing these cabinets with the main
common equipment cabinet. Augmenting the main equipment cabinet with expansion cabinets increases
the total universal slot capacity of the systems to a maximum of 29 universal slots.

Identifying the Circuit Board Slots tor an FXS 15 Slot Expanded System

An unexpanded FXS system has one cabinet with six universal slots and one
auxiliary slot. An expanded FXS 15 slot system has one main cabinet and one
expansion cabinet. The main cabinet provides six universal slots and one
auxiliary slot and the expansion cabinet provides eight universal card slots. The

FXS First Expansion
Cabinet–Slot
Assignments From
Top to Bottom

following tables show the slot assignments of the cabinets.

FXS Main
Cabinet–Slot
Assignments From
Top to Bottom
Universal Slot 6
Universal Slot 5
Universal Slot 4
Universal Slot 3
Universal Slot 2
Universal Slot 1
Services/CPU Board
Auxiliary (Slot 7)

Universal Slot 15
Universal Slot 14
Universal Slot 13
Universal Slot 12
Universal Slot 11
Universal Slot 10
Universal Slot 9
Expansion Interface
Universal Slot 8

VMMI Programming Changes – 7

GCA40–218 Explaining the Software Release Features

Identifying the Circuit Board Slots for an FXS 29 Slot Expanded System

An expanded FXS 29 slot system has one main cabinet
and two expansion cabinets. The main cabinet provides
six universal slots and one auxiliary slot. The first
expansion cabinet provides 15 universal slots and the
second expansion cabinet provides eight universal
slots. The following tables show the slot assign- ments
of the cabinets.

FXS Main
Cabinet–Slot
Assignments From
Top to Bottom
Universal 6
Universal 5
Universal 4
Universal 3
Universal 2
Universal 1
Services/CPU
Board
Auxiliary (Slot 7)

FXS First
Expansion
Cabinet–Slot
Assignments From
Top to Bottom
Universal Slot 22
Universal Slot 21
Universal Slot 20
Universal Slot 19
Universal Slot 18
Universal Slot 17
Universal Slot 16
Universal Slot 15
Universal Slot 14
Universal Slot 13
Universal Slot 12
Universal Slot 11
Universal Slot 10
Universal Slot 9
Expansion Interface
Universal Slot 8

FXS Second
Expansion
Cabinet–Slot
Assignments From
Top to Bottom
Not available for use
Not available for use
Not available for use
Not available for use
Not available for use
Not available for use
Not available for use
Universal Slot 30
Universal Slot 29
Universal Slot 28
Universal Slot 27
Universal Slot 26
Universal Slot 25
Universal Slot 24
Expansion Interface
Universal Slot 23

Identifying the Circuit Board Slots for an FXT 15 Slot Expanded System

An unexpanded FXT system has one cabinet with seven
universal slots and one auxiliary slot.

An expanded FXT 15 slot system has one main cabinet
with an expanded backplane. An FXT 15 slot system
provides 14 universal slots and one auxiliary slot.

FXT Main
Cabinet–Slot
Assignments From
Top to Bottom
Not available for use
Not available for use
Not available for use
Not available for use
Not available for use
Not available for use
Not available for use
Universal Slot 7
Universal Slot 6
Universal Slot 5
Universal Slot 4
Universal Slot 3
Universal Slot 2
Universal Slot 1
Services/CPU Board
Auxiliary (Slot 8)

FXT Expanded Main
Cabinet–Slot
Assignments From
Top to Bottom
Universal Slot 15
Universal Slot 14
Universal Slot 13
Universal Slot 12
Universal Slot 11
Universal Slot 10
Universal Slot 9
Universal Slot 7
Universal Slot 6
Universal Slot 5
Universal Slot 4
Universal Slot 3
Universal Slot 2
Universal Slot 1
Services/CPU Board
Auxiliary (Slot 8)

8 – VMMI Programming Changes

Explaining the Software Release Features GCA40–218

Identifying the Circuit Board Slots for an FXT 29 Slot Expanded System

An expanded FXT 29 slot system has one expanded
main cabinet that provides 14 universal slots and one
auxiliary slot and has one expansion cabinet that
provides 15 universal slots. The following tables show
the slot assignments of the cabinets.

FXT Expanded Main
Cabinet–Slot
Assignments From
Top to Bottom
Universal Slot 15
Universal Slot 14
Universal Slot 13
Universal Slot 12
Universal Slot 11
Universal Slot 10
Universal Slot 9
Universal Slot 7
Universal Slot 6
Universal Slot 5
Universal Slot 4
Universal Slot 3
Universal Slot 2
Universal Slot 1
Services/CPU Board
Auxiliary (Slot 8)

FXT Expansion
Cabinet–Slot
Assignments From
Top to Bottom
Universal 30
Universal 29
Universal 28
Universal 27
Universal 26
Universal 25
Universal 24
Universal 23
Universal 22
Universal 21
Universal 20
Universal 19
Universal 18
Universal 17
Expansion Interface
Universal 16

Database Translation (Impact FX Systems only)

Release 162 of VMMI supports many combinations of database translations for the Impact FX Systems.
The following table details these combinations for bot software relase and software upgrade.

Source

FXS (6 slot) YES YES YES YES YES YES
FXS (7 slot) YES YES YES YES YES YES
FXS (15 slot) NO YES YES NO YES YES
FXS (29 slot) NO NO YES NO NO YES
FXT (7 slot) NO YES YES YES YES YES
FXT (15 slot) NO YES YES NO YES YES
FXT (29 slot) NO NO YES NO NO YES

FXS (7 slot) FXS (15 slot) FXS (29 slot) FXT (7 slot) FXT (15 slot) FXT (29 slot)

Destination

VMMI Programming Changes – 9

GCA40–218 Explaining the Software Release Features

Board Configuration Translation (Impact FX Systems only)

When translating databases from one platform to another, circuit boards typically remain in their
original slots. While this is generally true for the FXS and FXT systems, there are a few exceptions that
are detailed below.

When translating from an FXS 7-slot system to a 15-slot or 29-slot system, VMMI automatically

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moves any universal board located in the seventh logical slot of the source database main cabinet to
the first logical slot in the first expansion cabinet of the destination database. The seventh logical slot
of the destination system's main cabinet becomes nonprogrammable.

When translating from an FXT 7-slot system to an FXS 15-slo or 29-slot system, VMMI

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automatically moves any universal card located in the eighth logical slot of the source database main
cabinet to the second logical slot in the first expansion cabinet of the destination database. VMMI
also moves any universal board located in the seventh logical slot of the source database main cabinet
to the first logical slot in the first expansion cabinet of the destination database. The first logical slot
of the destination system's main cabinet becomes nonprogrammable.

When translating from an FXT 7-slot system or or an FXS 15-slot system to an FXT 15-slot or

•

29-slot system, VMMI automatically moves any universal board in the eighth logical slot to the last
logical slot of the main cabinet in the destination database. The first logical slot of the destination
system's main cabinet becomes nonprogrammable.

When translating from an FXT 15-slot or 29-slot system to an FXS 29-slot system, or from an FXT

•

15-slot system to an FXS 15-slot system, VMMI automatically moves any universal board in the
seventh logical slot to the eighth logical slot of the main cabinet in the destination database.

When translating from an FXS 29-slot system to an FXT 29-slot system, VMMI automatically moves

•

any universal board in the eighth logical slot to the seventh logical slot of the main cabinet in the
destination database.

CAUTION

Installers must physically rearrange circuit boards in the cabinets to match any logical
rearrangement that VMMI makes in the database.

10 – VMMI Programming Changes

Programming the Features GCA40–218

Programming the Features

3

Upgrading the DXP Software

To enable VMMI use on the DXP system, you must upgrade the DXP software to at least release 10A
(or to whatever software revision that is now current). Further, to preserve your existing database you
must convert it through the use of the PCMMI database programming software that is at software release
9x. The upgrade to software release 10A or later requires that you also install a new RAM card
(DXRAM–EXPC) as well as the software memory card (DXPSW–DLRC) on the DXP’s central
processor unit. If you need detailed instructions for installing this circuit board and card, refer to the
DXP System Hardware Instructions in your service literature.

To ensure that you execute the database conversion and software upgrade correctly, you must perform
the following detailed operations in the sequence listed below:

1. Convert The Database

2. Translate The Database

3. Install The Memory Card (and RAM Card if needed)

4. Master Clear The System

5. Connect To The System

6. Restore The Converted Database

Discussions located on the following pages explain each of the above steps in detail.

Upgrading the DXP Software – 11

GCA40–218 Programming the Features

Converting the DXP Database

Use this procedure to convert an existing DXP database to a software release 9x compatibility. This
action places the database in an arrangement that allows you to translate it. Translating the database
makes it compatible with software releases that support VMMI usage (software release 10A and later).

1. Employ a PC with an XMODEM communications program and use the DXP’s embedded MMI programming
method to store the current DXP database to the PC’s hard drive. The saved database does not include the
SMDA/SMDR records. If you need these SMDA/SMDR records, you must make a printout of them before
you perform the database storage.

2. Disconnect the PC from the DXP.

3. If the stored database is not at least software release 9A, obtain a copy of revision 9A or later PCMMI
programming software and load it on your computer.

NOTE: Remember, you can always down load the latest PCMMI software from the Comdial On-Line

Support Server. Reach the Support Server from the Comdial home page on the World Wide Web
by connecting at: http://www.comdial.com/.

4. Use this revision 9A or later PCMMI to restore the existing, or current, DXP database file. Restoring the
database using the 9A PCMMI makes the database 9n compatible.

5. Save the converted database to your computer's hard drive using a new file name. Using a new file name
prevents the computer from overwriting the original file.

Translating an Earlier DXP Database to a Common Code Base Database

Use this procedure to translate a DXP database—which you have first converted to be compatible to
software release 9x—to be compatible with a common code base software release of 10A and later.

1.

From the VMMI window, select the File pull-down menu.

2.

Select Open As....

3.

From the Open database File window, select the database that you wish to open and OK your choice. A
prompt asks you to confirm the translation. You must click OK to proceed.

4. Specify a new file location where the translated database can reside.

5.

Select the destination platform type for the system and OK your selection. The Select Board Type window
opens.

6.

Use the Select Board Type window to describe the board configuration of the DXP database that you are
translating.

a. For reference before upgrading the software to 10A or later, make a record of the DXP’s physical board

configuration.

b.

Use the board record information to answer the prompts on the Select Board Type window. The prompts
first ask for all installed station boards beginning with the DXP’s leftmost universal slot in the main
cabinet. The prompts then ask for all installed line boards beginning with the DXP’s leftmost line slot in
the main cabinet. When a slot in the original DXP contains an auxiliary board, select the No Board
response. When the prompt asks for a station board but a line board occupies that slot in the original
DXP, select the No Board response. When the prompt asks for a line board but a station board occupies
that slot in the original DXP, select the No Board response. When you finish listing the board
configuration, OK your selections.

12 – Upgrading the DXP Software

Programming the Features GCA40–218

NOTE: Under BOARD CONFIGURATION/CABINET VIEW, the VMMI graphically shows the boards

installed in the arrangement that you specified and leaves a blank slot for any place that you
answered a station or line board prompt with a no board response

c.

A prompt asks that you confirm that conversion has taken place by clicking OK.

7.

Select Open As....

8.

Select the file name that you specified in step 4 and OK you selection.

9.

Specify the destination revision and destination platform for the translated database and OK your
specification. Database translation now occurs.

10.

From the File drop-down menu, select SAVE.

11. Check the translated results, and under BOARD CONFIGURATION/CABINET VIEW, use your mouse to
move the board images to match your plan for the upgraded system. Remember, you must physically move
the boards in the common equipment cabinet to match the arrangement that you set with the VMMI program.

Master Clearing the DXP System

To insure that the DXP will perform properly with the new memory card, master clear the system. The
DXCPU–68K board provides a method for the master clear to occur automatically at the initial power up
after you have changed or upgraded the software card.

CAUTION

A master clear operation erases an existing database. If you wish to preserve the existing
database, you must archive it before you master clear the system. You can then restore this
database after you master clear the system. Remember, if this database is not at software release
10A or later, you must convert and translate it.

Execute the following sequence of events exactly as they are stated here:

1. On the DXPCPU–68K circuit board, set DIP switch 8 to its ON position.

2. Connect the DXP’s AC power cord to the AC outlet and turn on the AC power switch. At power up, the DXP
automatically executes a master clear operation. After the master clear sequence is complete, the indicators on
the DXCPU–68K and DXSRV boards turn on steady and the indicators on the station and line boards wink
ON for four seconds and OFF for four seconds. The system performs the automatic master clear one time
following the initial power up after you have upgraded the software. It will not perform an automatic master
clear operation again after subsequent power ups.

3. You can leave DIP switch 8 ON or you can turn it OFF. Leaving it ON will ensure that the DXP will always
power up in a master cleared and operational mode after a software upgrade. Turning it off prevents the DXP
from becoming operational at power up after a software upgrade. The OFF setting may be acceptable because,
should you forget to save your database, you have an opportunity to reconsider your actions before the DXP
erases the current database.

Upgrading the DXP Software – 13

GCA40–218 Programming the Features

Upgrading the DXP Plus Software

The DXP Plus digital communications system includes system software when it ships from the factory.
At initial system installation, you do not need to load the system software to make the system
operational. Should you need to later reload the system software (for software upgrade purposes for
example), you can do so using the supplied system software disk. Use Windows File Manager or
MS–DOS commands to save the disk’s information from your computer’s floppy drive to its hard drive.
Having the software on your computer’s hard drive allows the data to load into the system’s memory
much quicker than it would from the computer’s floppy disk drive.

To load the system software information, your PC must be connected to the communications system.

CAUTION

The system does not automatically save the existing database during a software upgrade. If you
need to preserve the existing database, you must archive it before you upgrade the software. After
you upgrade the software, you can restore the existing database to the system.

1. Archive the existing database.
a.

From the Switch pull-down menu, select the Connect To... menu item, connect VMMI to the system,
and return to the Switch pull-down menu.

b.

From the Switch pull-down menu, select the Archive Database menu item.

c.

Choose a memory storage location for the archive operation to use and OK your choice. Since the
database can be quite large, you should choose a location on your computer’s hard drive to ensure that
you have enough memory to store the database.

d. The system automatically archives its database.

2.

From the Switch pull-down menu, select the Connect To... menu item, connect VMMI to the system, and
return to the Switch pull-down menu.

3.

From the Switch pull-down menu, select the System Software Upgrade menu item.

4. The system automatically takes itself out of service.

5. Choose the location where the new software data resides (select disk drive, directory, and file), and OK your
choice. The system loads the software data, resets itself, and places itself back in service.

6. Restore the existing database (if desired).
a.

From the Switch pull-down menu, select the Connect To... menu item, connect VMMI to the system,
and return to the Switch pull-down menu.

b.

From the Switch pull-down menu, select the Restore Database menu item.

c.

Choose the memory storage location that contains an archived database and OK your choice. The system
automatically restores its database.

14 – Upgrading the DXP Plus Software

Programming the Features GCA40–218

Upgrading the Impact FX Software

Each system requires a system software keying code. This keying code, or system software key, is an
encrypted string of characters, that you obtain from a Comdial representative and enter into VMMI
programming during software upgrade operations. The system software key enables feature sets, system
capacity, and special stand alone features as ordered. The system software key controls the active feature
set of the installed software by controlling access to the database configuration of all features.

Using the System Software Key

Since you use the VMMI program to enable the system software key, you must have the software file
(the xxxxxxxx.bin file) stored on the PC from which you plan to run the VMMI program. Further, you
must determine the system serial number and then call a Comdial representative to obtain the system
software keying code that the system uses to enable the software.

Download the latest xxxxxxxx.bin file from the Comdial Online Support Server. Reach the Online
Support Server through the Comdial Internet home page on the worldwide web at www.comdial.com.
Once there, follow the prompts to get to the Support Server and then to get to the location where you can
download software upgrades for the FX system.

Determine the system serial number by using the VMMI program, and call the Comdial representative
at:
— 1-800-669-2663 (calls from within the U.S.A.)
— 1-804-978-2290 (international calls)

NOTE: You do not need to install a hardware mechanism on the serial port of the PC to enable the

system software (although you do need to do so when you obtain the magic number needed to
turn on the CTI applications). Having that hardware mechanism installed does not interfere with
system software enabling.

Upgrading the Impact FX Software – 15

GCA40–218 Programming the Features

Enabling the Impact FX System Software

The following procedure details the sequential software enabling details:

1. Obtain the software .bin file and store it away on the PC if you have not already done so.
a. Download the latest xxxxxxxx.bin file from the Comdial Online Support Server. Reach the Online

Support Server through the Comdial Internet home page on the worldwide web at www.comdial.com.
Once there, follow the prompts to get to the Support Server and then to get to the location where you can
download software upgrades for the Impact FX system.

2. Log into the system with VMMI and view the system serial number at the lower right corner of the VMMI
screen. Remember, the system operates in a test mode for one hour before it turns itself off. (Usually, you can
also determine the system serial number from the label that is located on the CPU board’s faceplate.)

3. While not necessary at this point in the software enabling sequence, if you are adding CTI applications, you
should run the Key Update Utility program to determine the CTI application’s key serial number and current
magic number. You need to provide this information to the Comdial representative so the representative can,
in turn, provide the information you need to turn on the CTI applications. Performing step three now will
save making a second telephone call later to obtain this needed application information.

a.

Stop the VVP voice mail manager service from the following location: Start/Settings/Control Panel.
Select the Services icon, highlight voice mail manager, and click Stop.

b. With the CTI application's hardware mechanism installed on the PC’s parallel printer port, locate the

software key icon on the main desktop menu and double click on it. If the icon is not available, use the
Start/Programs/Comdial/Keymod menu to locate the software key program and double click there.
This action opens the Key Update Utility program.

c.

From the update utility, click the Examine Key button. The system responds by displaying the following
information in the key update screen:

the key’s serial number,
the current magic number of the installed key.

4. Once you know the system serial number (and the CTI application information if needed), contact the
Comdial representative:
— 1-800-669-2663 (calls from within the U.S.A.)
— 1-804-978-2290 (international calls)
To obtain the system software key and the CTI application’s magic number, you must provide to the
representative the following facts:
— system serial number ( located on the CPU board’s faceplate),
— port size of the system,
— feature set desired,
— system software applications desired,
— stand-alone features desired
— CTI applications desired (if applicable),
— method of payment.
Armed with this information, the representative provides the encrypted alphanumeric character strings that
represent the system software key and the CTI application enabling magic number.

16 – Upgrading the Impact FX Software

Programming the Features GCA40–218

5.

Use VMMI to log into the system, open the Switch drop-down menu, and click on System Software Upgrade.

6.

Archive the existing database as prompted (if desired) by going to Switch/Archive Database on the VMMI
screen and continue.

7.

From the system software upgrade window, click the Provide a New Key line, and type the system software
key character sequence into the open block.

8.

Click Next, browse for and select the software upgrade xxxxxxxx.bin file that you earlier stored in the PC.

9. VMMI provides a new screen that presents the feature set and release number of the software upgrade.

10.

Click Finish on this screen, and observe that the system loads the software and then resets itself.

11. Reconnect VMMI to the system, and restore the archived database or reprogram the features as needed.

12. If CTI applications are a part of the installation, restart the Key Update Utility program (using the same
procedure detailed in step three); enter the new CTI application magic number character sequence into the
update utility; and then click the Update Key button. The utility menu shows a completion code value to
indicate that the procedure is finished. Verify that the completion code matches the completion code that the
Comdial representative provided to you, and click the Done button to end the session.

13. Restart the voice mail manager service.
From the Start/Settings/Control Panel Location, select the Services icon, highlight voice mail manager, and
click Start.

By completing the above procedure, you enable the system operating software for the telephony
portion of the system (and enable the CTI applications that run on the PC portion of the system if CTI

applications are a part of the installation).

Upgrading the Impact FX Software – 17

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This manual has been developed by Comdial Corporation (the “Company”) and is intended for
the use of its customers and service personnel. The information in this manual is subject to
change without notice. While every effort has been made to eliminate errors, the Company
disclaims liability for any difficulties arising from the interpretation of the information
contained herein.

The information contained herein does not purport to cover all details or variations in
equipment or to provide for every possible contingency to be met in connection with
installation, operation, or maintenance. Should further information be desired, or should
particular problems arise which are not covered sufficiently for the purchaser’s purposes
contact, Comdial, Inside Sales Department, P.O. Box 7266, Charlottesville, Virginia 22906.

GCA40–218.02 11/99
printed in U.S.A.