This user’s applies to the following system and telephone
models:
System Models:
DXP systems with software 12A and later.
•
DXP Plus systems with software 12A and later.
•
FX Series with software 12A and later.
•
Telephone Models:
Impact 8124S-** Rev. A and later.
•
Impact 8112S-** Rev. A and later.
•
Impact 8112N-** Rev. A and later.
•
Impact SCS 8212S-** Rev. A and later.
•
Impact SCS 8212N-** Rev. A and later.
•
If you need more information, consult the Speakerphone
Reference Manual.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
CERTIFIED
ISO 9001
E
D
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A
Accredited by the Dutch Council
for Accreditation for certification
and registration activities.
R
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E
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ANSI-RAB
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* Tri-Level Compression
is a registered trademark
of ACS Wireless, Inc.
Comdial's QualityManagement System Is
Certified ToThe ISO 9001 Standard.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.
2/12/97
GCA70–313Contents
Contents
1
Introducing The Telephone ........................... 1–1
This user’s guide describes your Comdial Impact telephone and tells you
how to use it. The sections in this introductory chapter help you become
familiar with your telephone’s controls and indicators. The remaining
sections are titled as follows:
1.2Overview
1.3Using Your Speakerphone
1.4Knowing Your Telephone’s Functions
1.5Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2Answering Calls
3MakingCalls
4Placing Calls On Hold
5Transferring Calls
6Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter:
7Using The Other Telephone Features
Your telephone provides several non-verbal way to communicate using
lights and indicators. The descriptions of these methods are provided in a
separate chapter titled:
8Sending And Receiving Non-VerbalMessages
You can program many of the buttons on your telephone to enhance the
unit’s versatility and usability. These programming instructions are found
in the following chapter:
9ProgrammingYourTelephone
Station User's Guide 1 – 1
Introducing The TelephoneGCA70–313
For your convenience, a troubleshooting chart is provided in the
following chapter:
10TroubleshootingYour Telephone
There is a quick reference chart in the following chapter:
AppendixAQuick Reference Guide
1.2Overview
This user’s guide covers five different telephone models. The overall
operation of each of the telephones is very similar. There are, however,
several differences
• The 8112N and 8212N do not have speakerphone capability.
Therefore, you must lift the handset to perform any telephone
functions: making calls, answering calls, programming your
telephone, etc.
• The 8112N and 8212N cannot receive voice announce calls.
• The 8112N and 8212N cannot use the Group Listen feature.
• The 8112N and 8212N cannot use the Background Music feature.
• The 8112N does not have any LEDs beside its programmable
buttons and therefore does not provide any status indications for
these buttons.
• The 8112N does not have a mute key.
• The 8112N does not have a handset volume control.
• The IMIST module only works with the 8212S and 8212N
telephones.
• The 8124S and 8112S telephones have a rocker switch style volume
control instead of separate volume up and volume down buttons.
• Message waiting lights:
– On the 8124S and 8112S, the message waiting light is above the
HOLD button.
– On the 8112N, the message waiting light is above the dialpad.
– On the 8212S and 8212N there is a dedicated message button with
an associated light beside it.
• Only the 8212S and 8212N support the ICVOL handset with
independent volume control.
1 – 2 Station User's Guide
GCA70–313Introducing The Telephone
1.3Using Your Speakerphone
On the speakerphone-equipped models, the microphone and loudspeaker
are farther away from you than when you use a handset. Both the signal
from the loudspeaker and the signal to the microphone must be
strengthened. When microphones and loudspeakers are close together
(such as in a speakerphone), additional amplification typically generates
a ringing sound (public address systems do this if the volume is too high
or the microphone is too close to a loudspeaker).
Your speakerphone’s sound-activated switches allow either the
microphone or the loudspeaker to be on at a given time. This means that
sounds travel in only one direction at a particular moment.
Station User's Guide 1 – 3
Introducing The TelephoneGCA70–313
Speakerphone User Guidelines
– Both parties cannot talk at the same time. You must wait for
silence out of your loudspeaker before talking. You must stop
talking to hear the other party.
– Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging
systems, and other equipment.
– Speak slightly louder than normal and with a clear, authoritative
voice. For the microphone to best detect your voice, speak within
three feet of it and face the telephone.
– Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the distant
party’s voice. Lowering the volume of the loudspeaker makes it
easier for the switches to select your voice.
– Since the system takes several seconds to provide the best
switching, constant sound patterns—such as elongating your
words and playing externally-supplied music—may prevent the
sound-activated switches from operating properly.
– Place the telephone on a hard surface and away from table edges.
Do not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with
hard, flat surfaces that reflect sound may affect the
sound-activated switches.
– If you are using a handset and the other party is using a
speakerphone, avoid breathing heavily into your microphone.
Avoid other sounds that may affect the distant telephone’s
sound-activated switches.
– In some situations, such as when either you or the distant party are
in a noisy environment, you may have to lift your handset to
ensure a clear conversation.
– When both you and the distant party use speakerphones, the
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
1 – 4 Station User's Guide
GCA70–313Introducing The Telephone
Line Buttons,
DSS/BLF Buttons
Programmable Buttons
Handset
Telephone Speaker
Handset
Volum e Up
Volume Down
R
ABC
DEF
2
13
MNO5JKL4GHI
6
PRS8TUV9WXY
7
#0*
MESSAGE
TAP
TRNS/CONF
SPEAKER
MUTE
HOLD
SCS001
Volume Up
Volume Down
Microphone Opening
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your needs.
Impact SCS 8212S Speakerphone
Line Buttons,
DSS/BLF Buttons
Programmable Buttons
ABC
2
13
PRS8TUV9WXY
7
MESSAGE
TAP
TRNS/CONF
SPEAKER
MUTE
HOLD
R
DEF
MNO5JKL4GHI
SCS002
6
#0*
Dialpad*
Intercom Button*
Message Button*
TAP Button*
Transfer/Conference Button*
Mute Button*
Hold Button*
Intercom Button*
Dialpad*
Message Button*
TAP Button*
Transfer/Conference Button*
Speaker Button*
Mute Button*
Hold Button*
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your needs.
Impact SCS 8212N Telephone
Station User's Guide 1 – 5
Introducing The TelephoneGCA70–313
INL001
Handset
Speaker
Dialpad
Transfer/
Conference
Button
Message
Waiting
Light
R
DEFABCQZ
321
MNOJKLGHI
654
TUVPRSWXY
879
OPER
0
#
TRNS/CNF
INTERCOM
HOLD
TAP
MUTESHIFT
SPEAKER
Line Buttons,
DSS/BLF Buttons,
Programmable Buttons
Volume Down
Volume Up
Mute Button
Shift Button
Hold Button
TAP Button
Intercom
Button
Microphone
Opening
Speaker
Button
Connectors On Bottom Of Telephone
Line Cord
!
Handset
Impact 8124S Speakerphone
Handset
Speaker
Dialpad
Transfer/
Conference
Button
Message
Waitin g
Light
Hold Button
TAPButton
Connectors On Bottom Of Telephone
Line Cord
!
TRNS/CNF
GHI
JKL
TUVPRSWXY
879
OPER
0
TAPHOLD
Intercom
Button
R
DEFABCQZ
321
MNO
654
#
SPEAKER
INTERCOM
Microphone
Opening
SHIFT
MUTE
imp001
Line Buttons,
DSS/BLF Buttons,
Programmable Buttons
Volume Down
Volume Up
Shift Button
Mute Button
Speaker Button
Handset
Impact 8112S Speakerphone
Handset
Transfer/
Conference
Button
Hold Button
Impact 8112N Telephone
1 – 6 Station User's Guide
TRNS/CNF
HOLD
QZ
1 2
GHI
4
PRS
7
5
8
0
OPER
ABC DEF
JKL
TUV
Line Buttons,
DSS Buttons,
Programmable Buttons
3
6
MNO
WXY
9
#
R
TAP
INTERCOM
Dialpad
TAP Button
Intercom Button
IMP002
GCA70–313Introducing The Telephone
1.4KnowingYour Telephone’sFunctions
Your telephone provides many versatile features for your use. These
features are explained in terms of what they allow you to do. Refer to
section 1.5, Understanding What The Lights Mean, for information about
the lights associated with your telephone’s buttons.
Hold Button
• Places a line or Intercom call on hold.
• Stores pauses in number sequences during programming.
Intercom Button
• Selects an intercom path.
• Allows you to initiate many of the telephone’s features.
Message-Waiting Light
• Indicates that a message awaits pick up.
Microphone Opening
• Allows hands-free operation of speakerphone (not available on
8112N and 8212N).
Mute Button
• Keeps the person on the line from hearing your conversation (not
available on 8112N).
Programmable Buttons
• Allow you to store numbers for automatic dialing functions.
• Allow you to store telephone extension numbers for Direct Station
Selection (DSS).
• Indicate which lines are either in use, ringing, or on hold.
Shift Button
• Allows you to enter a second tier for storing and/or automatically
dialing speed dial numbers. That is, you can store two speed dial
numbers at every programmable button location—one in the regular
tier and one in the second tier. Youactivate the shift function by
pressing this button and turning the shift light on before storing or
automatically dialing a speed dial number from the second tier.
Station User's Guide 1 – 7
Introducing The TelephoneGCA70–313
Speaker (not available on 8112N and 8212N)
• Sounds distant party’s voice.
• Sounds ringing and call-in-progress tones.
Speaker Button (not available on 8112N and 8212N)
• Turns your speaker on or off.
• Disconnects a call when you are on a handsfree call.
• Ends or cancels programming.
TAP Button
• Recalls dial tone or generates a hookflash.
• Retrieves held calls or last call placed on hold.
Transfer/Conference Button
• Transfers calls
• Sets up conference calls.
Volume Control
• Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode.
1 – 8 Station User's Guide
GCA70–313Introducing The Telephone
1.5Understanding What the Lights Mean
The lights (LEDs) on your telephone indicate the status of lines, features,
and intercom.
Next to a Direct Station Select (DSS)/
Busy Lamp Field (BLF) button:
• Steady red = station is in use.
• Flashing red = station is receiving a call.
• Winking red = message-waiting light set for you by station
associated with that DSS button.
Next to a line button:
• Steady green = line is in use at your station.
• Steady red = line is in use at another station.
• Flashing red = your line is ringing.
• Flashing orange = your line is ringing and will be answered when
you lift the handset.
• Winking green = line is on hold at your station.
• Winking red = line is on hold at another station
• Fluttering orange = line has recalled from hold at your station.
• Fluttering red = line has recalled from hold at another station.
Next to a fixed feature or programmable feature button:
• Steady red = the feature is on.
• Steady off = the feature is off.
Next to an INTERCOM button:
• Steady green with a quick flash = you are using your intercom.
• Winking red = a message is set on your telephone for others to
receive when calling.
• Flashing orange = another station is calling you.
Above the HOLD button:
• Fluttering red = message awaits pick up.
• Winking green = a line is on hold at your station.
Station User's Guide 1 – 9
Introducing The TelephoneGCA70–313
Above the SPEAKER button:
• On steady (with telephone on hook and busy) = speakerphone mode
is active.
• On steady (with telephone on hook and idle) = background music is
turned on.
• Flashing = feature viewing and programming is in progress.
Above the MUTE button:
• On steady = called party cannot hear your conversation.
Above the SHIFT button:
• On steady = shift mode is activated to allow access to second level
speed dial numbers programmed at DSS button locations.
1 – 10 Station User's Guide
GCA70–313Introducing The Telephone
1.6AdjustingThe TelephonePedestal
(Models 8212S and 8212N only)
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the telephone, the pedestal
is in its lowest position—flush against the pedestal.
• To adjust the pedestal,
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your
other hand.
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice there are
three sets of notches under the telephone corresponding to the
three positions available.
3. When the telephone is at the desired height, find the closest
pair of notches and place the supporting arms in the notches.
Press down slightly on the telephone until you feel the
supporting arms snap into place.
Telephone
Supporting Arm
Pedestal Base
First Notch
Second Notch
Third Notch
(For Highest Position)
PED01
Station User's Guide 1 – 11
This page remains blank intentionally.
GCA70–313Answering Calls
2
Answering Calls
2.1Answering Outside Calls
A call that rings on an outside line will sound long, single-tone bursts
and will light the line status light. I f the installer enabled ringing line
preference at your station, an orange light flashes next to the line that
your station will answer when you lift the handset; a red light will flash
for any other ringing line.
• When you hear outside ringing and observe a flashing light,
answer the call as follows:
1. Lift handset or press line button and speak toward telephone if
light is orange,
—OR—
press button of ringing line if flashing light is red, and speak
toward the telephone (lift handset if you desire privacy).
2.2Answering Intercom Calls
An intercom call is a call between two system telephones. An intercom
party can voice-announce through your speaker instead of ringing your
telephone (intercom ringing sounds two short ring bursts).
You can block voice-announce calls if you wish. See the discussion titled
Blocking VoiceAnnounce Calls for details.
• When you hear intercom ringing f ollowed by a caller’s voice,
1. Speak toward the telephone to answer (lift handset if you desire
privacy).
• When you hear intercom ringing (two short ring bursts),
1. Lift handset or press INTERCOM and speak toward telephone.
Your installer can set your speakerphone to receive a Subdued Off-Hook
Voice Announcement (SOHVA). This feature allows an intercom caller
to break into your call by making an announcement through your handset
receiver. (This means that if you are on a speakerphone call, you cannot
receive a SOHVA call). The distant party that your are currently talking
to cannot hear the announcement made by SOHVA c aller.
Please note that you can receive a SOHVA call even if your are using
your headset; however, the distant party may be able to hear the SOHVA
as it is made.
• You can respond to a SOHVA in one of two ways:
Verbally: Press and hold the MUTE button and speak into handset.
Distant party cannot hear response. To return to distant party after
your reply is complete, release the MUTE button. (Since the 8112N
does not have a MUTE button, this feature is not available on that
telephone. If your have an 8112N telephone, you must use the
procedure described below to respond to a SOHVA.)
Non-Verbally (Response Messaging): If the announcing station has
an LCD speakerphone, press a preprogrammed RESPONSE
MESSAGE button to cause a message to appear in the display of the
telephone making the SOHVA call and then that telephone is
automatically disconnected from your telephone. (If the telephone to
which you attempt to send a non-verbal message is not an LCD
telephone, no message is sent and that station is immediately
disconnected from the call.)
You can also block all SOHVA calls to your station by enabling the Voice
Announce Block feature (discussed in the chapter titled Using The OtherTelephone Features).
2 – 2 Station User's Guide
GCA70–313Making Calls
3
Making Calls
3.1Making Calls
The 8212N and 8112N telephones require that you lift the handset before
performing any operations with the telephone. When using the 8212S,
8112S, and 8124S, however, you may do one of three things in order to
use the telephone: lift the handset, press the INTERCOM button, or
press the SPEAKER button.
3.2Dialing Automatically
The Automatic Dialing feature provides one- or two-button speed dialing
using programmable buttons with stored numbers. Two levels of number
storage are available at each storage location, and you can use one or
both levels as needed. Further, since you usually store a line choice as
part of a speed dial number, line selection is automatic with speed
dialing. This user’s guide discusses button programming in a separate
section. Refer to it when you are ready to store numbers at the
programmable buttons.
There are two types of speed dial numbers: (1) numbers that you store
for your own use (personal speed dial numbers), and (2) numbers that the
system attendant stores for everyone’s use (system speed dial numbers).
• To automatically dial a speed dial number stored at one of the
programmable buttons on your station (8124S, 8112S, and 8212S),
1. Press preprogrammed speed dial button (line selection is usually a
part of the stored speed dial number),
—OR—
press SHIFT button, then press preprogrammed button (to choose
number stored as a second choice at that button).
Station User's Guide 3 – 1
Making CallsGCA70–313
• To automatically dial a speed dial number stored at one of the
programmable buttons on your station (8112N and 8212N),
1. Lift handset and press TAP.
2. Press preprogrammed speed dial button (line selection is usually a
part of the stored speed dial number),
—OR—
press SHIFT button, then press preprogrammed button (to choose
a number stored as a second choice at that button).
With your station idle, you can automatically dial a personal or system
speed dial number stored at a dial pad location.
• To speed dial a personal number stored at the dial pad (8124S,
8112S and 8212S),
1. While on hook, press speed dial number on dial pad (0–9).
• To speed dial a personal number stored at the dial pad (8112N
and 8212N),
1. Lift handset and press TAP.
2. Press speed dial number on dial pad (0–9).
• To speed dial a system number stored at the dial pad (8124S,
8112S and 8212S),
1. While on hook, press ✳ and then dial system speed dial number
(100–599).
• To speed dial a system number stored at the dial pad (8112N and
8212N),
1. Lift handset and press TAP.
2. Press ✳ and then dial system speed dial number (000–999).
NOTE: If you are already on a line, you must press SHIFT before
dialing the personal or system speed dial numbers that are
stored at the dial pad. Also, if a speed dial’s preselected line is
in use, the speed dial will not engage.
NOTE: Earlier systems have only ✳100–✳299 or ✳100–✳599 as
system speed dials.
3 – 2 Station User's Guide
GCA70–313Making Calls
3.3Dialing Manually
You can manually dial a number over any telephone line you select. Or,
if the installer assigned a prime line or the idle line preference feature to
your speakerphone, it will automatically select a line for use when you
lift the handset.
• To dial an outside number manually,
1. Lift handset or press line button and dial number.
3.4Redialing A Pre viousl y Dialed Number
The system temporarily saves the first 16 digits of the last manually
dialed number for your redial use—if the last number you called is busy
or is not answering, you can redial it once or initiate repeated redialing.
Subsequent dialing activity overwrites a temporarily saved number.
Ifyouwishtopermanently save a number for later redial, refer to section
9.2, Storing Speed Dial Numbers.
If a distant party tells you an important telephone number and you want
to immediately save it for later redial, you can use a SAVE NUMBER
REDIAL button to save the first 16 digits of that number.
• To automatically redial the last dialed number,
1. Press and release the hookswitch to disconnect current ringing or
busy tone (press TAP if using a 8112N or 8212N telephone).
2.
3. Listen for ringing or busy tone over the telephone speaker.
• To store a number while you are on a call,
1. Press preprogrammed SAVE NUMBER REDIAL button twice.
2. Dial the number that you wish to save (the system immediately
#.
Press
Ringing tone: When party answers, pick up handset if you desire
privacy.
Busy tone: Press SPEAKER to disconnect (hang up to disconnect
on the 8112N and 8212N telephones).
saves the number for later redial—it does not dial it over the line
that you are now on).
Station User's Guide 3 – 3
Making CallsGCA70–313
• To later redial the saved number,
1. Lift handset or press line button.
2. Press SAVE NUMBER REDIAL button (system automatically
dials the number that you saved earlier).
3.4.1 Using The Automatic Redial Feature
(8124S, 8112S and 8212S only)
If your station has the multiple automatic redial feature enabled, you can
place up to 10 numbers in your t elephone’s redial queue. Your telephone
will redial the numbers one at a time, in the order you placed them in the
queue, until (a) the call is answered, (b) you cancel the automatic redial
feature for a particular number, or (c) your telephone has dialed the
number a preprogrammed number of times (set by your system installer).
• To use the automatic redial feature to redial a busy or
unanswered number,
1. While the telephone is idle, press ✳ 70 or press the AUTOMATIC
REDIAL button programmed by your installer.
2. The system queues the last number dialed that is not already in the
queue and repeatedly dials the number until you cancel the feature
or the system has dialed the number a preprogrammed number of
times (determined by your system installer).
3. The AUTOMATIC REDIAL light flashes between redials and
turns on steady during redialing.
4. When the distant party answers the call, the AUTOMA TICREDIAL button while on the call to cancel automatic redialing,
—OR—
if your installer has enabled answer supervision on your line, the
system automatically cancels automatic redialing and turns the
AUTOMATIC REDIAL light off.
5. If your system installer has enabled the redial multiple numbers
feature, you can have up to 10 numbers in your redial queue. To
add numbers to your redial queue, repeat step 1 in the above
procedure.
3 – 4 Station User's Guide
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