Comdial DXP, DXP Plus, FX User Guide

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DXP, DXP Plus, and FX Series

Digital Communications Systems

LCD Speakerphone Station User’s Guide

GCA70258.12 06/03 Printed in U.S.A.

This user’s guide is for the following system:

DXP, DXP Plus, and FX Series

Digital Communications Systems

This user’s guide applies to the following telephone models:

•Impact 8012S-** Rev. A and later.

•Impact 8024S-** Rev. A and later.

•Impact SCS 8324S-** Rev. A and later

•Impact SCS 8312S-** Rev. A and later

•Impact SCS 8324F-** Rev. A and later

Contact your Comdial dealer for updates of this as well as other

Comdial publications.

Comdial Corporation

106 Cattlemen Road, Sarasota, Fl 34232

(941) 554-5000 or (800) 266-3425

-Notice-

Comdial reserves the right to make any changes and improvements in the

product described in this document at any time and without prior notice.

Impact is a trademark of Comdial Corporation. All other product names

are trademarks of their respective owners.

Printed in USA

TABLE OF CONTENTS

1. Getting Started ...................................................................... 1

1.1 Welcome ..................................................................................... 1

1.2 Setting Up Your Speakerphone .................................................. 1

1.2.1 Positioning Your Speakerphone ........................................ 2

1.2.2 Setting Display Contrast .................................................... 3

1.2.3 Setting a Personal Ringing Tone........................................ 4

1.2.4 Setting Volume Levels....................................................... 5

1.2.5 Answering and Making Calls............................................. 6

1.3 Understanding the Basic Functions ............................................ 7

1.4 Your Speakerphone’s Buttons .................................................... 9

1.5 Your Speakerphone’s Display Lights ...................................... 12

2. Answering Calls ................................................................. 15

2.1 Answering Outside Calls .......................................................... 15

2.2 Answering Intercom Calls ........................................................ 16

2.3 Night-Transferred Calls - Line Access From Any Station ....... 17

2.4 Holding Calls ............................................................................ 18

2.5 Call Pickup ............................................................................... 20

2.5.1 Group Call Pickup............................................................ 20

2.5.2 Directed Call Pickup ........................................................ 20

2.5.3 Pickup For Monitored Stations ........................................ 20

2.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA) 22

2.6.1 Voice Announce Blocking............................................... 23

2.7 Caller ID (Automatic Number Identification) .......................... 24

3. Making Calls ........................................................................ 25

3.1 Making Outside Calls ............................................................... 25

3.2 Making Intercom Calls ............................................................. 26

3.3 Automatic Dialing .................................................................... 28

3.4 Redialing .................................................................................. 29

3.4.1 Redial - Last-Dialed Number........................................... 29

3.4.2 Redial Programming (Storing Numbers) ......................... 29

3.5 Camping On - Busy Station, Automatic Callback ................... 30

3.6 Advanced Camping On Options .............................................. 31

TOC- 1

3.6.1 Camping On - Idle Station, Automatic Callback ............ 31

3.6.2 Camping On - Busy Station, Wait For An Answer

(Call Waiting)................................................................. 32

3.7 Sending Subdued Off-Hook Voice Announcements

(SOHVA) ..................................................................................33

4. Advanced Call Handling ..................................................... 35

4.1 Waiting For A Line (Queuing) .................................................35

4.2 Conferencing ............................................................................36

4.3 Call Forwarding ........................................................................38

4.3.1 Forwarding a Call............................................................ 38

4.3.2 Diverting All Incoming Calls To Another Station.......... 40

4.4 Call Forward Outside System (CFOS) .....................................40

4.5 Call Parking ..............................................................................43

4.5.1 Parking a Call .................................................................. 43

4.5.2 Handling Park Recalls..................................................... 44

4.6 Call Transferring .......................................................................45

4.6.1 Screened Call Transfers .................................................. 45

4.6.2 Unscreened Call Transfers .............................................. 46

4.7 Other Call Transferring Options ...............................................47

4.7.1 Hot Transfer .................................................................... 47

4.7.2 Quick Transfer................................................................. 48

5. Nonverbal Messaging ......................................................... 51

5.1 LCD Message Delivery ............................................................51

5.2 Message Waiting Light and Messaging .................................... 54

5.3 Response Message Delivery .....................................................55

6. Programming ...................................................................... 57

6.1 DSS Numbers ...........................................................................57

6.2 Speed Dial Numbers .................................................................58

6.3 Feature Access Codes ...............................................................60

6.4 LCD Feature Buttons ................................................................62

6.5 Reminder Alert .........................................................................65

6.6 Response Message Button .......................................................67

7. Other Advanced Features .................................................. 69

7.1 Background Music ....................................................................69

7.2 Line Groups ..............................................................................70

7.3 Do Not Disturb Condition ........................................................71

7.4 Automatic Redial ......................................................................72

TOC-2

7.5 Tracker Paging System ............................................................. 74

7.6 Auxiliary Jack .......................................................................... 76

7.7 Account Codes ....................................................................... 78

7.8 Dial By Name ........................................................................... 79

7.9 Volume Control ........................................................................ 80

7.9.1 Setting Current Volume Level ......................................... 80

7.9.2 Muting Your Speakerphone............................................. 82

7.10 Default Volume Control ......................................................... 82

7.11 Programmed Button Display .................................................. 83

7.11.1 Button Functions Display (Button Query)..................... 83

7.11.2 Status Of Busy Lines and Stations (Busy DSS/BLF

Button Inquiry) ............................................................... 83

7.12 Automatic Set Relocation ....................................................... 84

7.13 Paging ..................................................................................... 85

7.14 IMIST Module ........................................................................ 86

7.15 DSS/BLF Console Operation ................................................. 87

7.15.1 Accessing The DSS/BLF Console Button Levels ......... 88

Appendix A Feature Access Codes ...................................... 89

Appendix B Display Abbreviations ....................................... 93

Appendix C Glossary .............................................................. 99

Appendix D Speakerphone Characteristics........................ 111

7.16 Full-Duplex Speakerphone Characteristics .......................... 111

7.17 Speakerphone User Guidelines ............................................ 112

Appendix E Feature Networking Support ........................... 115

Index .......................................................................................... 127

TOC- 3

Notes:

TOC-4

GCA70258 LCD Speakerphone Station User’s Guide

1. GETTING STARTED

1.1 Welcome

Congratulations and thank you for using a Comdial telephone! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows:

• Setting Up Your Speakerphone

• Understanding the Basic Functions

• Your Speakerphone’s Buttons

• Your Speakerphone’s Display Lights

1.2 Setting Up Your Speakerphone

When your new speakerphone arrives, unpacks your speakerphone and connects the line to a system jack. The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the most basic features.

August, 03 Comdial 1

the system installer

Impact 8024 LCD Speakerphone

Getting Started

1.2.1 POSITIONING YOUR SPEAKERPHONE

You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:

For the microphone to best detect your voice, speak within three feet of it and face the speakerphone.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, or other equipment.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstruc tions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

• To adjust the pedestal (Impact SCS Models only),

1. GRASP the rear of the pedestal base firmly with one hand AND LIFT

the rear portion of the telephone upward with your other hand.

2. LIFT the telephone upward with one hand AND RAISE the tele phone supporting arms upward with your other hand. (Notice there are three sets of notches under the telephone correspond ing to the three positions available.)

2 Comdial August, 03

Adjusting the Pedestal

GCA70258 LCD Speakerphone Station User’s Guide

3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. Please try to place the telephone in an area that is free from the danger of spills.

NOTE: For more tips and information on speakerphone use including the use of a Full-Duplex Speakerphone, see Appendix D, Speakerphone Characterisics.

1.2.2 SETTING DISPLAY CONTRAST

You can darken or lighten the contrast of the display for best viewing.

• To adjust the display contrast,

1. SELECT OPTIONS.

2. SELECT NEXT until the DISP option appears.

3. SELECT DISP. Your display will read CONTRAST LEVEL

4. SELECT LIGHT or DARK once for each degree of change desired.

5. PRESS SPEAKER to end.

Select Display

Setting the Contrast Level

August, 03 Comdial 3

Getting Started

1.2.3 SETTING A PERSONAL RINGING TONE

You can choose one of many different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

• To select one of the ring tones, proceed as follows:

1. SELECT OPTIONS.

2. SELECT NEXT until the RING option appears.

3. SELECT RING.

4. SELECT UP OR DOWN to choose ring tone in display (a new tone will sound at each up or down press).

5. PRESS SPEAKER to end.

Selecting the Ring Tone

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GCA70258 LCD Speakerphone Station User’s Guide

1.2.4 SETTING VOLUME LEVELS

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset.

• To set the ringer loudness

level,

—While your telephone is on-hook

and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting

NOTE: If you set the ringer to the OFF position, your telephone sounds a short ring burst once for each call you receive at your station.

Impact SCS Volume Buttons

• To set the speaker and handset loudness levels,

1. PRESS INTERCOM button.

2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire.

3. LIFT handset.

4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire.

Impact Volume Buttons

Note: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see Volume Control section in the system specific Features chap

ter.

August, 03 Comdial 5

Getting Started

1.2.5 ANSWERING AND MAKING CALLS

Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

• When you hear outside ringing (long bursts),

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

• When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

• To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL 9 OR PRESS other line button to select line (See Line Groups in the system specific Features chapters for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIAL number.

5. LIFT handset if privacy is desired.

• To dial an intercom number manually,

1. PRESS INTERCOM.

2. DIAL extension number (called telephone will ring or tone will be heard).

3. SPEAK toward telephone OR LIFT handset if privacy is desired.

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GCA70258 LCD Speakerphone Station User’s Guide

1.3 Understanding the Basic Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Alphanumeric Display (Liquid Crystal Display—LCD)

• Displays time, day, date, and active call information

• Keeps you apprised of the status of your telephone

• Provides programming prompts

Auxiliary Jack

• Your Impact LCD speakerphone may be equipped with an

auxiliary jack that provides an interface for a headset, a tape recorder, an external ringer, or an external pager.

Message-Waiting Light

• Indicates that a message awaits pick up

Microphone Opening

• Allows hands-free operation of speakerphone (speak clearly

toward microphone opening)

Speaker

• Sounds distant party’s voice

• Sounds ringing and call-in-progress tones

August, 03 Comdial 7

Getting Started

Impact 8024S-** LCD Speakerphone

Impact SCS 8312S=** LCD Speakerphone

8 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

1.4 Your Speakerphone’s Buttons

Hold Button (HOLD)

• Places a line or intercom call on hold

• Stores pauses in number sequences during programming

• If available, scrolls through LCD response messages

• If multiple held calls feature is available, scans or scrolls

through calls placed on hold (when hold light is flashing)

Interactive Buttons (located below alphanumeric display)

• Provide quick and easy access to system features

• Provide straightforward button programming without dialing

codes (the interactive buttons themselves, however, are not programmable)

Intercom Button (INTERCOM)

• Selects an intercom line

• Allows you to initiate many of the telephone’s features

Mute Button (MUTE)

• Keeps the person on the line from hearing your conversation

• Allows reply to a Subdued Off-Hook Voice Announcement

(SOHVA).

August, 03 Comdial 9

Getting Started

Direct Station Select/Busy Lamp Field (DSS/BLF)

Programmable Buttons

• Allow you to store numbers for automatic dialing functions

• Allow you to store telephone extension numbers for Direct

Station Selection (DSS)

• May be programmed as a feature button

• May be designated a line button by your system installer

Shift Button (SHIFT)

• Allows you to enter a second tier for storing and/or

automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker Button (SPEAKER)

• Turns your speaker on or off

• Disconnects a call when you are on a hands free call

• Ends or cancels programming

Tap Button (TAP)

• Recalls dial tone or generates a hookflash

• Retrieves held calls or last call placed on hold

Transfer/Conference Button (TRNS/CNF)

• Transfers calls

• Sets up conference calls

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GCA70258 LCD Speakerphone Station User’s Guide

Volume Control (VOLUME UP or VOLUME DOWN)

• Regulates the volume of the ringer, speaker, handset, headset,

background music, and group listening mode

Impact 8012S-** LCD Speakerphone

August, 03 Comdial 11

Getting Started

1.5 Your Speakerphone’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button):

• Steady red = station is in use.

• Flashing red = station is receiving a call.

• Winking/Fluttering red = message-waiting light set for you by

station associated with that DSS button.

Next to a line button:

• Steady green = this is your line, either on-hook (in a hands free

mode) or off-hook, when the line is active.

• Steady red = another station is using this line.

• Flashing red = a call is coming in on this line.

• Flashing orange = this line will be answered when you lift the

handset.

• Winking green = your line is on hold.

• Winking red = the call has been placed on hold by another

station.

• Fluttering orange or green = your line has recalled from hold.

• Fluttering red = the line put on hold by another station has

recalled.

Note: You can find the programmable buttons that the installer designates line buttons in the same location as the DSS/BLF but

tons. Ensure that these buttons are labeled correctly to indicate their unique features.

12 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

Next to a fixed feature or programmable feature button:

• Steady red = the feature is on.

• Steady off = the feature is off.

Note: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that

these buttons are labeled correctly to indicate their unique features.

Above the MUTE button:

• On steady = called party cannot hear your conversation.

Next to INTERCOM button:

• Steady green or red = you are using your intercom.

• Fluttering red = an LCD message is set on your telephone for

others to receive when calling.

• Flashing orange = someone is calling your extension or a call is

being transferred to you.

August, 03 Comdial 13

Getting Started

Above the HOLD button:

• (Non-SCS Series models) Flashing/Fluttering red = message

waiting.

• Winking green = a line is on hold at your station (DXP, DXP

Plus, FXS and FXT Systems only).

Next to the MESSAGE button (SCS Series Models only):

• Winking green = message awaits pick up.

Above the SPEAKER button:

• On steady (with the telephone on hook and busy) =

speakerphone mode

• On steady (with telephone on hook and idle) = background

music is turned on.

LCD Alphanumeric Display

SCS02

Interactive Buttons (NOT programmable)

Handset

Programmable Buttons

Telephone Speaker

Dialpad

Vo lu me Up

Connectors On Bottom Of Telephone

Optional Console-Top Line Cord-Bot tom

Volume Down

Optional IMIST Module

Handset Headset

Microphone Opening

* NOTE: These may be default button locations.

Your system may allow in staller reprogramming of these buttons to

better suit your appli cations.

Intercom Button*

Message Waiting Light*

Shift Button*

TAP Button*

Transfer/Conference B utton*

Speaker Button*

Mute Button*

Hold Button*

Impact SCS 8324F-** and Impact SCS 8324S-**

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GCA70258 LCD Speakerphone Station User’s Guide

2. ANSWERING CALLS

2.1 Answering Outside Calls

When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123) and any caller ID information that your station is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons.

• When you hear outside ringing (two long bursts) and

observe an

1. For speakerphone, PRESS flashing line button OR SELECT ANS SPEAK toward telephone.

2. For privacy, LIFT handset.

3. SELECT DND if you do not wish to answer the call at this time.

orange flashing light,

AND

123 J Doe

DND

ANS

• When you hear outside ringing

Outside Call on LIne 123

(two long bursts) and observe a red flashing light,

1. PRESS flashing line button OR SELECT ANS.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

3. SELECT DND if you do not wish to answer the call at this time.

Note: For more information on setting DND at your station, see section titled Do Not Disturb Condition on page.

August, 03 Comdial 15

Answering Calls

2.2 Answering Intercom Calls

Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is fol lowed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

As with an outside call, your LCD screen displays the extension number of the incoming call (e.g., Ext 3213) and any caller ID infor mation that your station is programmed to receive.

• When you hear an intercom tone followed by a caller’s voice,

—SPEAK toward the telephone to answer, OR LIFT handset if privacy

is desired.

• When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM OR SELECT ANS.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

3. SELECT DND if you do not wish to answer the call at this time.

J Doe Ext 321

DND

Intercom Call from J Doe

ANS

Note: For more information on setting DND at your station, see section titled Do Not Disturb Condition on page.

16 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

2.3 Night-Transferred Calls - Line Access From Any Station

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing.

• If your telephone rings,

1. PRESS line button with flashing light.

2. LIFT handset to talk.

• When you hear loud ringing anywhere in the system,

1. LIFT handset.

2. PRESS INTERCOM.

3. CHOOSE ringing zone:

• DIAL 65 through 68 to select ringing zone (1-4).

• DIAL 69 to answer for any zone.

August, 03 Comdial 17

Answering Calls

2.4 Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.

• To place a call on hold,

—PRESS HOLD (station button) or SELECT HOLD (interactive but-

ton). The light above your HOLD button begins to blink.

• To retrieve a held call,

1. PRESS line button of the held call (with winking green light), OR PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to the call.

• To place a call on exclusive hold,

—PRESS HOLD twice.

• To retrieve exclusive hold,

1. PRESS line button of held call (with winking green light), OR PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

18 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

• If a held line is recalling, choose

one of the following:

1. SELECT HOLD to place the call on hold at your station and restart hold timer.

2. LIFT handset, PRESS line button (with flashing orange light) OR SELECT ANS to retrieve the call.

ecall L123

HOLD ANS

A Recalling Held Line

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another station. You can also pick up the held call that has been waiting the longest length of time at another telephone.

• To place a call on directed station hold,

1. ANSWER call.

2. PRESS INTERCOM OR TRNS/CNF if intercom call.

3. DIAL *90.

4. DIAL extension number of station to receive held call.

5. HANG UP.

• To retrieve a held call at another station,

1. PRESS INTERCOM.

2. DIAL #90.

3. DIAL extension number of station where call is currently on hold.

4. PRESS DSS/BLF button OR TA P to answer call.

Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing

TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.

• To scan your held calls and retrieve a specific one:

1. REPEATEDLY PRESS HOLD to scan held call list.

2. PRESS TAP to retrieve call.

August, 03 Comdial 19

Answering Calls

2.5 Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

2.5.1 GROUP CALL PICKUP

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

• To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL #4.

3. SPEAK toward telephone, OR LIFT handset if privacy is desired.

2.5.2 DIRECTED CALL PICKUP

Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.

• To answer a call that is ringing at any telephone in the

system,

1. PRESS INTERCOM.

2. DIAL *4.

3. DIAL extension number of ringing telephone.

4. SPEAK toward telephone, OR LIFT handset if privacy is desired.

2.5.3 PICKUP FOR MONITORED STATIONS

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that tele phone, and you can press the button to make a call to that telephone if you wish.

20 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

• To monitor another telephone,

1. OBSERVE the BLF light indications next to the Direct Station Select (DSS/BLF) button:

• Off = Station is idle

• Flashing (if enabled) = Station has an incoming call

• On = Station is busy

• To call an idle monitored station or to answer one that is

ringing,

1. NOTE the BLF light condition.

2. PRESS assigned DSS/BLF button.

3. SPEAK toward telephone, OR LIFT handset if privacy is desired.

If ringing telephone

is within your designated

calling group...

For any ringing telephone...

Your

Station

If you have programmed

a DSS/BLF button for

the ringing telephone...

...DIAL 4 + extension code

✳

...DIAL # 4

...PRESS

flashing

DSS/BLF

button

Ringing Station

Answering Calls for Other Stations

August, 03 Comdial 21

Answering Calls

2.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA)

• Handling an Incoming SOHVA

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

• To respond to a SOHVA verbally,

1. SELECT AND HOLD REPLY OR

PRESS MUTE.

2. SPEAK into handset. Distant party

cannot hear your response.

3. RELEASE REPLY OR MUTE after

response is complete to return to dis tant party.

Doe Ext 321 Calling

BLOCK

MSG REPLY

Incoming SOHVA

• To respond to a SOHVA nonverbally through Response Messaging,

1. SELECT MSG.

2. SELECT HAVE HOLD OR TAKE

MSG. (Message appears in the dis play of the telephone making the SOHVA).

3. CONTINUE your current call with distant party. (SOHVA caller is

automatically disconnected from your telephone).

22 Comdial August, 03

S12 Calling

HVHLD

TKMSG CLBK

Message Response

GCA70258 LCD Speakerphone Station User’s Guide

• To respond to a SOHVA by blocking (see below for more information),

—SELECT BLOCK when you hear SOHVA tone. (SOHVA call is dis-

connected).

Note: A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA.

2.6.1 VOICE ANNOUNCE BLOCKING

If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. Announcements (SOHVA) and will refuse any attempted SOHVAs.

• To block (unblock) all voice-announced calls,

1. SELECT OPTIONS.

2. SELECT NEXT until VAB appears.

3. SELECT VAB.

4. SELECT ON to block (OR OFF to unblock).

5. PRESS SPEAKER to end.

This feature also blocks Subdued Off-Hook Voice

INCOMING

SOHVA

Your

Station

SOHVA RESPONSES

VERBAL

NONVERBAL

BLOCK

Answering aa SOHVA

Press and Hold MUTE

While Speaking

Select MSG And

Choose Message

To D el ive r

Select BLOCK To Disconnect

SOHVA

Delivering

Station

August, 03 Comdial 23

Answering Calls

2.7 Caller ID (Automatic Number Identification)

When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.

The system also stores numbers that ring on your line but receive no answer. If the call has been returned by someone else, selecting the S key reveals who returned the call. Everyone sharing your line can scroll through the stored numbers and choose which calls to return.

• To scroll through ring-no answer numbers stored on your system (CID light is flashing),

1. SELECT the programmed CALLER ID button on your telephone.

Your LCD will display the calling number, date, and time the call came in. The most recent call appears first in the list.

2. SELECT the programmed CALLER ID button each time you wish to

display the next most recent ring-no answer call to your line.

3. To dial one of the numbers in the redial queue, SELECT the pro-

grammed SAVED NUMBER REDIAL button. The system will automatically dial the number.

Depending on your system programming, when a call is returned it might remain in the ring-no answer queue or the system might delete it from the ring-no answer queue. Your system installer can tell you how the feature is programmed. If the system is programmed to leave a returned number in the redial queue, the display will show a “S” next to numbers that have been returned.

• To determine who viewed the number and returned the call,

—DIAL *.

24 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

3. MAKING CALLS

3.1 Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button.

• To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL 9 OR other line button to

select line (See Line Groups in the system specific Advanced Features chapters for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIAL number.

5. LIFT handset if privacy is desired.

L123

CONF ARDL

Outside Dialing Display

If your station has an assigned prime line, you will not have to select a line before dialing outside your system.

• To dial an outside number using your prime line,

1. PRESS SPEAKER OR LIFT handset if privacy is desired. Outside

line is automatically selected.

2. LISTEN for dial tone.

3. DIAL number.

August, 03 Comdial 25

Making Calls

3.2 Making Intercom Calls

There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

Note: The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten sion number or by pressing the DSS/BLF button again.

• To manually cause the other telephone to ring (tone calling),

1. PRESS INTERCOM.

2. DIAL extension number (called tele-

phone will ring).

Ext 321 J Doe

• To tone call automatically,

—PRESS DSS/BLF button (called tele-

phone will ring).

Press Intercom to Display

Extension Number

Note: The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

26 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

• To voice announce manually,

1. PRESS INTERCOM.

2. DIAL extension number.

3. SPEAK your announcement.

• To voice announce automatically,

1. PRESS DSS/BLF button.

2. SPEAK your announcement.

alling J Smith

CALLBK

Ringing Intercom

MSG

August, 03 Comdial 27

Making Calls

3.3 Automatic Dialing

This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

• To automatically dial a number stored at one of the programmable buttons on your station, choose one of the following:

1. PRESS programmed speed dial button (line selection is usually a part

of the stored speed dial number).

2. PRESS SHIFT AND programmed speed dial button (to choose num-

ber stored as second choice at that button).

• To speed dial a personal speed dial number,

—While on hook, DIAL speed dial number on dial pad (0 to 9).

• To speed dial a system speed dial number,

—While on hook, DIAL * AND system speed dial number.

Speed Dialing Options

28 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

3.4 Redialing

For instruction on using your system’s Automatic Redial feature, see page in the Other Features chapter.

3.4.1 REDIAL - LAST-DIALED NUMBER

• To redial the last-dialed number,

1. PRESS SPEAKER OR HANG UP handset to disconnect current ring-

ing or busy tone.

2. DIAL #.

3. LISTEN for ringing or busy tone over the telephone speaker:

3.4.2 REDIAL PROGRAMMING (STORING NUMBERS)

• To permanently store a number you’ve just dialed, choose one of these methods:

1. SELECT SAVE AND PRESS

unused programmable button OR,

2. PRESS programmed SAVED NUM-

BER REDIAL button (see Feature Buttons section on page for set up details).

L123

SAVE

Saving a Dialed Number

CONF ARDL

August, 03 Comdial 29

Making Calls

• To store a number while you are on a call (if available),

1. PRESS programmed SAVE NUMBER REDIAL button twice (the

display prompts you to dial a number).

2. DIAL the number that you wish to save (the system immediately

saves the number for later redial; it does not dial it over the line you are on now).

• To redial the saved number,

1. PRESS line button to select a line.

2. PRESS programmed SAVE NUMBER REDIAL button (system auto-

matically dials the number that you saved earlier).

3.5 Camping On - Busy Station, Automatic Callback

If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available.

• To camp on at any busy station,

1. SELECT CAMP.

2. Your telephone immediately hangs up. When the station you called becomes available, your telephone will ring with five short tone bursts.

Doe Ext 321 Is Busy

SOHVA

CAMP NEXT

• When you hear five short tone

bursts,

—PRESS INTERCOM OR SELECT

ANS. The other telephone will start ringing.

Camping On Selection

Note: If you do not press INTERCOM after the ring back tones within the time limit set by the installer, the call back is canceled.

30 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

• To cancel the call back before your telephone sounds the

tone bursts,

—PRESS INTERCOM AND DIAL #6.

• To camp on at a station with a Do Not Disturb condition set,

—SELECT CAMP. A call back will occur when called station is no

longer set in the Do Not Disturb mode.

3.6 Advanced Camping On Options

3.6.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACK

If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

• To camp on at a station for which you hear ringing but receive no answer,

—SELECT CALLBK. Callback will occur after any activity is initiated

at dialed station.

• To cancel the camp-on condition,

1. PRESS INTERCOM AND DIAL #6.

2. HANG UP OR PRESS SPEAKER to end.

August, 03 Comdial 31

Making Calls

3.6.2 CAMPING ON - BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING)

If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work).

• To activate call waiting when you hear a busy signal,

1. DIAL *6 (called party hears tone).

2. WAIT on line for reply.

3. Called party can place the current call on hold or disconnect from the call to answer your call-waiting tone, or choose to ignore your callwaiting tone and continue current conversation.

• To cancel call waiting,

1. PRESS INTERCOM AND DIAL #6.

2. HANG UP OR PRESS SPEAKER to end.

• To answer a call-waiting tone if you receive one while on a

call,

1. HEAR short tone burst in receiver.

2. PLACE current call on hold, OR complete call AND HANG UP (waiting call will ring at your telephone).

32 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

3. LIFT handset to answer call.

Your

Station

BUSY

NO ANSWER

To W ai t Fo r

Callback...

...Select

CALLBACK

and Disconnect

When idle,

your call

is connected.

Busy

Station

To S end Ca ll

Waiting Tone...

...Dial 6 and

✳

Wait For Reply

Busy station

hears tone

and may respond

or ignore.

and Disconnect

When any act ivity occurs at station,

your call is connected.

Idle

Station

To W ait Fo r

Callback...

...Select CAMP

Camping On Options

3.7 Sending Subdued Off-Hook Voice Announcements (SOHVA)

You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature.

August, 03 Comdial 33

Making Calls

• Make a SOHVA announcement using the SOHVA button as follows:

1. MAKE intercom call AND HEAR

busy tone. If called station is on out side line, ring-back tone is heard, but SOHVA is still available.

2. SELECT SOHVA AND HEAR sev-

eral quick tone bursts.

3. MAKE announcement.

4. WAIT on line for reply (either verbal or LCD reply). If your station

returns to idle, the called party has blocked your SOHVA.

Doe Ext 321 Is Busy

SOHVA

CAMP NEXT

Making a SOHVA

Note: If the called station is currently in speakerphone mode or if the SOHVA has been denied by system programming, interac tive button selection for SOHVA will not be available.

34 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

4. ADVANCED CALL HANDLING

4.1 Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line.

• To queue for a line group,

1. PRESS INTERCOM.

2. DIAL the line group access code (see Line Group Access code table

on page for your system’s codes).

3. HEAR busy tone.

4. DIAL *6.

• If you have line appearance for a particular line and wish to queue for it,

1. OBSERVE the busy status light (LED).

2. PRESS INTERCOM.

3. DIAL *6.

4. PRESS line button.

5. When line group is free, your telephone sounds several short tone

bursts. When you hear this, lift handset, hear dial tone, and place call.

• To cancel line queuing or line group queuing,

1. PRESS INTERCOM.

2. DIAL #6.

August, 03 Comdial 35

Advanced Call Handling

4.2 Conferencing

When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to seven parties, including you as the originating party, in any combination of outside lines and intercom parties.

Note: When setting up a conference call with outside lines and internal telephones, you must call the outside lines first.

• To set up a conference call that includes any combination of outside lines and intercom parties,

1. MAKE first call.

2. SELECT CONF. Call is placed on

hold automatically.

3. SELECT next line AND MAKE next

call.

4. SELECT CONF to establish conference.

5. PRESS TRNS/CNF button to add more parties.

L123

CONF ARDL

Establishing a Conference

• To continue conversation on remaining line after other outside lines have dropped out of conference,

1. PRESS HOLD.

2. PRESS the line button of the remaining party.

• To retrieve a line from hold and bring that party back into the conference,

1. PRESS TRNS/CNF.

2. PRESS line button.

3. PRESS TRNS/CNF.

36 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsuper vised conference call.

• To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference),

—DIAL # (lines remain lighted and in use until one or both outside

parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered).

• To rejoin an unsupervised conference between two outside lines,

—PRESS TAP or DSS/BLF button of one of the conferencing stations.

To Add a Caller

Other

Station

...Select CONF

or Press TRNS/CONF.

Other

Station

to a Conference...

To R em ove a C al ler

From A Conference...

...Select Line Button

and Disconnect Line.

Managing a

Conference

Call

To Drop Out of

A Conference ...

...Dial #.

Your

Station

Managing a Conference

August, 03 Comdial 37

Advanced Call Handling

4.3 Call Forwarding

4.3.1 FORWARDING A CALL

You can forward the calls that normally ring at your telephone to another telephone. To remind you that your calls are being for warded, your telephone will sound a short ring burst each time the system forwards a call.

• To forward your calls,

1. SELECT OPTIONS.

2. SELECT NEXT until the CFWD

option appears.

3. SELECT CFWD.

4. SELECT SET.

5. Choose one of the following call for-

warding options:

• SELECT PERS to forward prime

line and intercom calls

• SELECT ALL to forward all calls

all Forwarding

SET CLR EXIT

Selecting Call Forwarding

all Forwarding

PERS ALL NEXT

Call Forwarding Options

• SELECT NEXT AND No ANS to

forward calls that ring at your

24 12:35

station but receive no answer after a preprogrammed number of rings

MON

WD to J Doe Ext 321

(THEN PRESS PERS to forward your prime line and intercom calls, OR PRESS ALL to forward all calls that ring with no answer at

Call Forwarding Active

your telephone).

6. DIAL extension number of telephone to receive your forwarded calls.

7. PRESS SPEAKER to end. Display shows FWD.

38 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

• To cancel call forwarding,

—SELECT the right interactive button.

Forward Only Your

Prime Line and Intercom Calls

Forward

Station

Caller

Your

Station

PERS

ALL

Forward All Calls

That RIng At Your

Station

NoANS

Call Forwarding Options

Forward Only Calls

That Are Not Answered

t Your Station

August, 03 Comdial 39

Advanced Call Handling

4.3.2 DIVERTING ALL INCOMING CALLS TO ANOTHER STATION

Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle.

• To identify the station to receive diverted calls,

1. PRESS INTERCOM.

2. DIAL *55.

3. DIAL extension number of station to receive diverted call.

• To divert calls to the designated station,

1. HEAR ringing AND/OR SEE flashing line status light.

2. PRESS programmed CALL FORWARD button (system immediately

forwards ringing call to station you designated). See page for pro gramming instructions.

4.4 Call Forward Outside System (CFOS)

If enabled by your installer, the Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers outside the system.

• To activate CFOS with your LCD speakerphone,

1. SELECT OPTIONS.

2. SELECT NEXT until CFWD appears.

3. SELECT CFWD.

4. SELECT SET.

5. SELECT NEXT until CFOS appears.

6. SELECT CFOS.

40 Comdial August, 03

all Forwarding

NoANS CFOS NEXT

Selecting CFOS

GCA70258 LCD Speakerphone Station User’s Guide

7. CHOOSE a type of CFOS and SELECT the desired interactive but ton (to switch the type of CFOS you wish to select, PRESS TGL):

No CFOS Number

SAVE BKSP NEXT

• SELECT Itcm for intercom calls

• SELECT Line for prime line

Set Forward Destination

calls

• SELECT Itcm/Ln for all calls

• SELECT RNA Itcm for ring-no-answer intercom calls

• SELECT RNA Line for ring-no-answer prime line calls

• SELECT RNA Itcm/Ln for all ring-no answer calls.

8. SELECT outbound line (press line button, dial appropriate code, or do nothing and let previously selected line remain in effect). If you want to change the destination, you must enter something for the outbound line. (See page for line access codes.)

9. SELECT forward destination (dial number, press speed dial button, or do nothing and let previously selected destination remain in effect).

10. PRESS SPEAKER to end (display shows CFOS and type of forwarding).

August, 03 Comdial 41

Advanced Call Handling

• To deactivate CFOS, choose one of the following:

1. PRESS INTERCOM AND DIAL *56 OR,

2. SELECT OPTIONS.

3. SELECT NEXT until CFWD appears.

4. SELECT CFWD.

5. SELECT CLR.

• To join an active CFOS call from the CFOS-enabled station,

—Note flashing HOLD light indicating active CFOS call, and press

TAP. Join CFOS-forwarded party and CFOS destination in a confer ence call.

* Comdial has taken reasonable steps in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unac

counted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

42 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

4.5 Call Parking

4.5.1 PARKING A CALL

You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered.

• To park a call in orbit,

1. While on the call, PRESS INTERCOM OR PRESS TRNS/CNF if intercom call.

2. DIAL *.

3. DIAL code for park orbit (910 to 999 for orbit 10–99).

4. Remember the code for later use or make it known to those who need to know it in order to retrieve the call.

• To park a call using a programmed PARK button,

—While on the call, PRESS the programmed PARK button (the system

places the call in a preselected park orbit and lights the PARK light).

• To retrieve a call that was placed on hold in the system

(parked),

1. PRESS INTERCOM.

2. DIAL #.

3. DIAL code for orbit (910 to 999 for orbit 10–99), OR PRESS programmed PARK button.

August, 03 Comdial 43

Advanced Call Handling

4.5.2 HANDLING PARK RECALLS

When a parked call times out of the system, it returns to your telephone in the form of a park recall (you hear four short tone bursts at 12-second intervals).

• To answer a park recall,

—SELECT ANS. The call will then

connect to your station.

ecall Li

• To place a park recall on hold at

your station,

—SELECT HOLD. After the call

remains on hold for a period of time, it rings back to your telephone as a hold recall.

• To re-park a park recall and restart the park timer,

1. ANSWER/RETRIEVE call.

2. SELECT PARK (the system places the call back in its original park orbit where it remains until it is answered or recalls again).

HOLD ANS

A Park Recall

our

Station

...DIAL and

✳

Orbit Number

(910-999)

Parking

Orbit

If the Parked Call

Is Not Answered

Within a Set Time,

It Recalls To Your

To Retrieve a

Parked Call From

Any Other Station...

...DIAL # and

Orbit Number

(910-999)

Station

Other

Stations

Caller

To Place Call

In a Parking Orbit...

Parking Calls

44 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

4.6 Call Transferring

4.6.1 SCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

• To screen and transfer a call to another telephone in the

system,

1. ANSWER call.

2. PRESS TRNS/CNF (call is automatically placed on hold).

3. DIAL extension number of telephone to receive transfer, OR PRESS DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers.

5. PRESS SPEAKER to disconnect (if in speakerphone mode), OR HANG UP.

The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the trans

ferred call after you hang up.

• If the intercom party is busy,

take one of the following steps (if made available at your telephone by installer

Doe Ext 321 Is Busy

SOHVA RECON MSG

programming):

1. SELECT RECON to reconnect the call to your station.

2. SELECT SOHVA to interrupt the call and tell the intercom party that a call awaits.

3. SELECT MSG to leave a message-waiting indication at the called station.

August, 03 Comdial 45

Attempting a Transfer

Advanced Call Handling

• If the intercom party does not answer their telephone when

ringing, take one of the following steps:

1. SELECT RECON to reconnect the call to your station.

2. SELECT MSG to leave a message-waiting indication at the station.

4.6.2 UNSCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer.

• To transfer an unscreened call to another system telephone,

1. ANSWER call.

2. PRESS TRNS/CNF (call is automatically placed on hold).

3. DIAL extension number of telephone to receive transfer, OR PRESS DSS/ BLF button for that extension.

4. PRESS SPEAKER to disconnect (if in speakerphone mode), OR HANG UP. The transfer will ring at the called telephone.

CL L123 J Doe Ext 321

SEND

Attempted Transfer of Line 123 to J D

HOLD

oe is Recalling

ANS

• If an unscreened transfer call is not answered and recalls to

your telephone, you can take one of the following steps:

1. PRESS HOLD to place the call on hold at your telephone.

2. SELECT ANS to return to the call.

3. SELECT SEND to retry the transfer.

46 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

4.7 Other Call Transferring Options

4.7.1 HOT TRANSFER

A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands free mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.

• To make a hot transfer to another telephone in the system,

1. ANSWER call.

2. PRESS TRNS/CNF (the system automatically places the call on hold).

3. DIAL extension number of telephone to receive the transfer OR PRESS DSS/BLF button for that extension.

4. ANNOUNCE call.

5. PRESS TRNS/CNF.

6. If necessary, PRESS SPEAKER to disconnect (if in speakerphone mode) OR HANG UP. The person receiving the transfer then has the call.

August, 03 Comdial 47

Advanced Call Handling

4.7.2 QUICK TRANSFER

When the installer programs the quick transfer method on your telephone, you can deliver an automatic transfer of an incoming line call without pressing the TRNS/CNF button.

• To do a quick screened transfer,

1. ANSWER call.

2. DIAL intercom number for transfer location.

3. When party at transfer location answers, ANNOUNCE call.

4. HANG UP, SELECT RELEASE, OR PRESS SPEAKER button.

• To do a quick unscreened transfer,

1. ANSWER call.

2. DIAL intercom number for transfer location.

3. HANG UP, SELECT RELEASE, OR PRESS SPEAKER button.

48 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

Call Transferring Summary

Transfer option

Screened Transfer

Unscreened Transfer

Hot Transfer

What are the sender’s actions after answering original call?

1. Press TRNS/ CNF

2. Dial extension

3. Announce call

4. Disconnect

1. Press TRNS/ CNF

2. Dial extension

3. Disconnect

1. Press TRNS/ CNF

2. Dial extension

3. Announce call

4. Press TRNS/ CNF

5. Disconnect

How is the transferred call delivered to the receiver?

Normal intercom ringing (two short bursts) and the introduction of the call; if answered in speakerphone mode, ringing will also follow the transfer

Normal intercom ringing (two short bursts)

Transfer introduction followed directly by the incoming call

Best suited for:

Normal transfers that require introduction.

Expected transfers that need no intro duction.

Personnel who must receive

speaker phone calls in a hands-free mode.

August, 03 Comdial 49

Advanced Call Handling

Call Transferring Summary (Continued)

Transfer option

Quick Transfer (with intro)

Quick Transfer (without intro)

What are the sender’s actions after answering original call?

1. Dial extension

2. Announce call

3. Disconnect

1. Dial extension2. Disconnect

How is the transferred call delivered to the receiver?

Intercom ringing (two short bursts) and the introduction of the call; if answered in speakerphone mode, ringing will also follow the transfer

Normal intercom ringing (two short bursts)

Best suited for:

Normal transfers from attendants and operators who handle a large number of incoming calls which require trans fer.

Expected transfers from attendants and operators who handle a large number of incoming calls which require trans fer.

50 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

5. NONVERBAL MESSAGING

5.1 LCD Message Delivery

You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone.

• To turn on a message from your telephone,

1. PRESS INTERCOM AND DIAL *02.

2. DIAL the desired code number from your message list (01–30) on the next page, OR PRESS HOLD button to scroll through the available messages AND DIAL # to select.

Note: See following page for LCD dialing codes.

• For a “Back At” message, dial the code for time numbers and colon from dialing codes table. (For example, DIAL # 00 01 29 04 05 for the time 01:45).

• For a “Call” message, dial code for telephone number of your new location. (For example, DIAL # 09 07 08 15 02 02 00 00 for the number 978–2200).

3. DIAL # AND PRESS SPEAKER to end message.

• To turn off the message and your intercom light,

—PRESS INTERCOM AND DIAL #02.

August, 03 Comdial 51

Nonverbal Messaging

Dialing Code Table

Character

Dialing

Code

Character

1 01 8 08

2 02 9 09

3 03 0 00

4 04 space 12

5 05 – 15

6 06 : 29

7 07

LCD MESSAGE LIST

(Write the attendant supplied messages here.)

Dial Code Message

01 Back at (default message 1)

02 Call (default message 2)

03 Ask them to hold (default message 3)

04 Take a message (default message 4)

05 I will call back (default message 5)

Dialing

Code

52 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

LCD MESSAGE LIST

(Write the attendant supplied messages here.)

Dial Code Message

August, 03 Comdial 53

Nonverbal Messaging

5.2 Message Waiting Light and Messaging

If the system installer designates your LCD speakerphone to have message-wait originate ability, you can turn on the message-waiting light of any other telephone.

• To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy,

1. PRESS INTERCOM.

2. DIAL *3.

3. DIAL extension number OR PRESS DSS/BLF button of station to be

alerted. The message-waiting light of called station will flash.

• You can also turn on the message-waiting light and broken dial tone at another station when that station is busy,

alling J Smith

CALLBK

MSG

1. HEAR the busy tone AND REMAIN

on the line.

2. SELECT MSG.

3. HANG UP.

Leaving a LCD Message

• To turn off the message waiting light at a busy or idle station,

1. PRESS INTERCOM.

2. DIAL #3.

3. DIAL extension number OR PRESS DSS/BLF button of station that

was alerted. The message-waiting light of called station will turn off.

• To turn off the message-waiting light during messagedelivering conversation,

—PRESS INTERCOM once if off-hook, twice if on-hook.

54 Comdial August, 03

GCA70258 LCD Speakerphone Station User’s Guide

• To receive a message at an alerted station,

1. OBSERVE flashing message waiting

light and the LCD message indicating who called for you.

2. SELECT CALL to dial the messag-

ing station automatically.

3. SELECT CLEAR to clear the mes-

sage from your station.

Call J Doe

CALL

Receiving a Message

CLEAR

5.3 Response Message Delivery

By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. button allows the sender to select from several different messages which have been programmed by the system attendant. A fixed RESPONSE MESSAGE button sends the same message you previ ously select each time it is pressed. (See page for instructions on programming a dedicated RESPONSE MESSAGE button.

A scrolling RESPONSE MESSAGE

• To send an LCD message when you call and receive busy signal or no answer,

1. While still on the call, PRESS the appropriate RESPONSE MES-

SAGE button to send a preselected message to the other telephone,

2. If a scrolling Response Messaging was programmed, continue to

PRESS RESPONSE MESSAGE button AND DIAL # when your dis play shows the message you wish to send.

• To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone,

1. HEAR the SOHVA tone or voice announcement in your handset or

headset.

2. PRESS the appropriate fixed RESPONSE MESSAGE button to send

a preselected message to the calling telephone,

August, 03 Comdial 55

Nonverbal Messaging

3. If a scrolling Response Messaging was programmed, continue to

PRESS RESPONSE MESSAGE button AND DIAL # when your dis play shows the message you wish to send.

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GCA70258 LCD Speakerphone Station User’s Guide

6. PROGRAMMING

6.1 DSS Numbers

Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and con veniently.

• To store an intercom number as a DSS number,

Note: Storing DSS numbers at button locations will overwrite any previously stored numbers.

1. SELECT OPTIONS.

2. SELECT NEXT until the DSS

option appears.

3. SELECT DSS.

4. PRESS programmable button to

choose DSS/BLF button location.

5. DIAL extension number.

6. REPEAT the previous steps, OR

SELECT EXIT.

7. PRESS SPEAKER to end.

Enter Ext:

EXIT

Designating an Extension

CAUTION

Do not attempt to program interactive

buttons; doing so can cause the system to make features unavailable. If you inadvertently program interactive buttons, you can retrieve their functions in the following manner:

1. PRESS INTERCOM **1

2. PRESS the interactive button to be reprogrammed

3. DIAL 91, 92, or 93 (for buttons from left to right).

August, 03 Comdial 57

Programming

6.2 Speed Dial Numbers

Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.

Note: The Federal Communications Commission (FCC) requires that when programming emergency numbers and/or) making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call;

2. Perform such activities in the off-peak hours, such as early morning or late evening.

• To store an outside number as a speed dial number, follow the display prompts and proceed as follows:

Location

EXIT

1. SELECT OPTIONS.

2. SELECT NEXT until SDIAL option

appears.

Choosing a Button

3. SELECT SDIAL to choose speed

dial programming.

4. PRESS programmable button OR dial pad button (0–9) to choose

storage location (remember, to access second level storage at a pro

grammable button, press SHIFT first).

DSS/BLF Button

PRESS button of

Keypad

DIAL desired number

for personal speed dial

DIAL and number

∗

for system speed dial

Speed Dialing Options

desired station

to dial directly

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GCA70258 LCD Speakerphone Station User’s Guide

5. CHOOSE your speed dial route from

the following list:

• PRESS line button to select outside

line,

reselect

EXIT

• DIAL 00 to select prime line or last

line used,

• DIAL 01 to 16 to select line

group,

Selecting Line or Intercom

• PRESS INTERCOM button or dial 8 to select intercom.

Note: You may need a pause between numbers to compensate for differences in response time between your system and the host sys

tem (ask your attendant about this). To store a pause, press HOLD,

then continue dialing.

If your system is behind a host system that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing.

6. DIAL number (up to 16 digits long).

7. SELECT SAVE to store the number.

8. REPEAT previous steps until all numbers are stored, OR SELECT EXIT.

9. PRESS SPEAKER to end.

ial Number

SAVE BKSP

EXIT

Dialing a Speed Number

August, 03 Comdial 59

Programming

6.3 Feature Access Codes

In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone. Access codes are listed in Appendix A, Feature Access Codes found on page.

• To store a system feature access code,

1. SELECT OPTIONS.

2. SELECT NEXT until SDIAL option appears.

3. SELECT SDIAL to choose speed dial programming.

4. PRESS programmable button OR dial pad button (0–9) to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first).

5. PRESS INTERCOM when prompted to preselect line.

6. DIAL access code associated with feature.

7. SELECT SAVE to store the number.

8. REPEAT previous steps until all numbers are stored, OR SELECT EXIT.

9. PRESS SPEAKER to end.

Location

EXIT

Choose a Location

ial Number

SAVE BKSP EXIT

Dial the Access Code

• To manually store an access code,

1. PRESS INTERCOM.

2. DIAL **3.

3. PRESS programmable button.

4. DIAL access code for feature.

5. PRESS SPEAKER to end.

6. LABEL button location.

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GCA70258 LCD Speakerphone Station User’s Guide

As you program numbers, fill in the identification strips on your telephone as well as these tables.

Speed Dial Numbers, Features or DSS Locations

(Programmable Buttons)

1 13

2 14

3 15

4 16

5 17

6 18

7 19

8 20

9 21

10 22

11 23

12 24

Personal Speed Dial Numbers

(Keypad Buttons)

1 6

2 7

3 8

4 9

5 0

August, 03 Comdial 61

Programming

6.4 LCD Feature Buttons

You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on the next page).

• Account Code Button (ACCT)—allows you to enter an

account code for call record purposes.

• Auxiliary Pager (APAGE)—selects external pager operation

through the auxiliary jack.

• Auxiliary Recorder (ARECD)—selects tape recorder

operation through the auxiliary jack.

• Auxiliary Ringer (ARING)—selects auxiliary ringer operation

through the auxiliary jack.

• Call Forward Button (CFWD)—allows you to forward all of

your calls to another telephone.

• Camp-On With Automatic Call Back (CAMP)—allows you

to camp on to a station. The system calls you back as soon as the called station becomes idle or occupied.

• Camp-On (Call Waiting) (CAMP)—when calling a busy

station, this feature allows you to send a call waiting tone to the station and to wait on-line for a reply.

• Clear Features (CLEAR)—clears a currently active or

engaged feature.

• Do Not Disturb Button (DND)—prevents other telephones

from ringing your telephone.

• Group Listen Button (GPLSN)—allows others to hear a

conversation over the telephone speaker while you use the handset or headset; the distant party can hear only the conversation transmitted through the handset or headset microphone.

• Headset (HDSET)—enables headset operation through the

auxiliary jack.

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GCA70258 LCD Speakerphone Station User’s Guide

• Music Button (MUSIC)—allows you to enable or disable

background music; also allows you to choose from two preprogrammed music sources.

• Page Button (PAGE)—provides one-button access to paging.

• Park Button (PARK)—parks calls in preselected park orbit.

• Pick-Up Button (PCKUP)—allows you to pick up a call

ringing elsewhere in your system.

• Privacy Release Button (PRIV)—allows other telephones

which share a line appearance for current call to join.

• Saved Number Redial Button (SAVE)—redials the last

number saved

• Voice-Announce Block Button (VAB)—blocks voice

announcements.

Programming of the feature access buttons may require several selections involving many LCD screens. If an abbreviation used is not familiar to you, consult Appendix B, Display Abbreviations on page.

• To create a feature access button,

1. SELECT OPTIONS.

2. SELECT NEXT until the FEAT option appears.

3. SELECT FEAT.

4. SELECT NEXT repeatedly until desired feature choice is displayed.

5. SELECT one of the buttons below the current display to choose desired selection.

August, 03 Comdial 63

Program Button

CAMP CFWD NEXT

Selecting a Feature

Programming

6. RESPOND to any menu prompts associated with feature (see example for Pickup).

GRP DIRECT EXIT

Pickup

7. PRESS programmable button for storage location.

8. REPEAT steps 3 through 7 for other features, OR SELECT EXIT to end programming.

Responding to Prompts to Program a Pickup Button

• To clear a feature button assignment,

—REPEAT the above procedure, but SELECT CLEAR before select-

ing storage location button.

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GCA70258 LCD Speakerphone Station User’s Guide

6.5 Reminder Alert

You can set up to two reminder alerts to sound at your LCD speakerphone so that you will remember important regular events or occasional events.

• To set a reminder alert at your telephone,

1. SELECT OPTIONS.

2. SELECT NEXT until the ALERT option appears.

3. SELECT ALERT.

4. SELECT 1 OR 2 to select available alert designation; if you have already programmed an alert for 1, select 2 to set a second alert condition.

5. SELECT ON (Select OFF to turn off an alert that has already been set).

6. DIAL reminder time using the numbers on the dial pad (remember to dial a zero before single digit times: 01 for one o’clock, 02 for 2 o’clock, etc.).

7. SET AM or PM.

8. SELECT SAVE.

9. PRESS SPEAKER to quit.

lert 1 10:30 AM

ON OFF< EXIT

Setting an Alert

ime: 10:30 AM

SAVE PM EXIT

Setting the Alert Time

August, 03 Comdial 65

Programming

When an alert sounds at the set time, you hear four short tone bursts, which will continue until acted upon. If you are not at your station to hear the alert when it sounds, your telephone’s ring tone changes to the alert tone for every incoming call until you respond to the alert.

• To respond to an alert after it

sounds, choose one of the following:

1. SELECT CLEAR to turn off the alert.

2. SELECT SET to reset the alert for the same time the following day.

LERT 1 10:30 AM

SET CLEAR

Responding to an Alert

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GCA70258 LCD Speakerphone Station User’s Guide

6.6 Response Message Button

You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone, or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer.

• To store a scrolling RESPONSE MESSAGE button, proceed

as follows (user may press button repeatedly to choose from up to 30 system supplied messages),

1. PRESS INTERCOM

2. DIAL **6.

3. PRESS programmable button for RESPONSE MESSAGE button location.

4. DIAL 00

5. DIAL # to save programming.

6. PRESS SPEAKER to end.

7. LABEL the button location.

• To store a fixed RESPONSE MESSAGE button (delivers the

same message each time it is pressed),

1. PRESS INTERCOM.

2. DIAL **6

3. PRESS programmable button for RESPONSE MESSAGE button location.

4. DIAL message number (01-30) from list of messages.

Note: Programmed messages available for use are created by the system attendant and listed in a table on page.

5. DIAL # to save programming.

6. PRESS SPEAKER to end.

7. LABEL the button location.

August, 03 Comdial 67

Programming

Notes

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GCA70258 LCD Speakerphone Station User’s Guide

7. OTHER ADVANCED FEATURES

7.1 Background Music

If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system auto matically turns background music off during calls and voice announcements.

• To turn the music on,

1. SELECT OPTIONS.

2. SELECT NEXT until the MUSIC option appears.

3. SELECT MUSIC.

4. SELECT SET.

5. SELECT SRC 1 or SRC 2 for the music source.

6. PRESS SPEAKER to end (the speaker light turns on when back ground music is on).

7. ADJUST music volume with the volume buttons.

Background Music

SET CLR EXIT

Setting Background Music

• To turn the music off,

1. SELECT OPTIONS.

2. SELECT NEXT until the MUSIC option appears.

3. SELECT MUSIC.

4. SELECT CLR.

5. PRESS SPEAKER to end (the speaker light turns off when background music is off).

August, 03 Comdial 69

Other Advanced Features

7.2 Line Groups

Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button.

• If your system has line groups, access them as follows:

1. PRESS INTERCOM.

2. DIAL desired line group access code,

Line Group Access Codes

Line Group Default Code Active Code*

2 through 11 80 through 89

12 through 16 60 through 64

* If your system attendant has reassigned your line group access codes, write them here for future reference.

3. LISTEN for outside dial tone.

4. DIAL desired number.

5. LIFT handset to talk.

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GCA70258 LCD Speakerphone Station User’s Guide

7.3 Do Not Disturb Condition

This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode will display this infor mation on the LCD.

• To enable DND, proceed as follows:

1. SELECT OPTIONS.

2. SELECT NEXT until the DND option appears.

3. SELECT DND.

4. SELECT ON.

5. SELECT EXIT.

6. PRESS SPEAKER to end.

Do Not Disturb

ON OFF< EXIT

Setting Do Not Disturb

• To disable the DND condition,

—REPEAT the above procedure, BUT SELECT OFF instead of ON at

step 4.

Note: Although it does not appear on your screen while Do Not Disturb is displayed, the right interactive button will activate the Options menu.

• To set a Do Not Disturb

condition at your telephone when a

1. Hear ringing and notice incoming call information in display.

2. SELECT DND. Ringing will stop, caller will hear the do not disturb tone, and your telephone will remain in DND until you disable the feature (described above).

August, 03 Comdial 71

call rings at your station,

J Doe Ext 321

DND

Blocking Calls with DND

ANS

Other Advanced Features

7.4 Automatic Redial

If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue.

Note: The AUTOMATIC REDIAL button described in the following steps must be programmed by your system installer or attendant. Individual users DO NOT have access to programming of this feature.

• To use the automatic redial feature to redial a busy or

unanswered number,

1. While on the call, SELECT ARDL OR PRESS the AUTOMATIC REDIAL button programmed by your installer.

2. The system repeatedly dials the number until you cancel the feature or the system has dialed the number a pre programmed number of times (determined by your system installer).

3. The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing.

4. IF your installer has enabled answer supervision on your line, the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off.

5. IF answer supervision is NOT enabled, SELECT ARDL OR the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing.

6. IF your system installer has enabled the redial multiple numbers feature, you can have up to 10 numbers in your redial queue. To add numbers to your redial queue, REPEAT step 1 in the above procedure.

L123

CONF ARDL

Initiating Auto Redial

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GCA70258 LCD Speakerphone Station User’s Guide

• To scroll through numbers in your redial queue if your

telephone is currently idle,

1. SELECT ARDL OR the programmed AUTOMATIC REDIAL button. The display shows the last number dialed.

2. Choose one of the following:

• SELECT REMOVE to remove the number from the redial queue.

• SELECT NEXT to scroll to the next number in the queue.

• SELECT EXIT to exit from the redial queue.

• To interrupt the redialing procedure so that you can scroll

through numbers in your redial queue,

1. While your telephone is in the process of dialing a number, SELECT ARDL or the programmed AUTOMATIC REDIAL button twice. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue. The display shows the last number dialed.

2. CHOOSE from one of the following:

• SELECT REMOVE to remove the number from the redial queue.

• SELECT NEXT to scroll to the next number in the queue.

• SELECT EXIT to exit from the redial queue.

• To cancel the automatic redial feature, choose one of the

following:

1. PERFORM any user activity at the station (go on-hook, select the speaker button, etc...),

2. DIAL #72 to delete all numbers from the redial queue,

3. SELECT ARDL or the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing.

August, 03 Comdial 73

Other Advanced Features

7.5 Tracker Paging System

When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.

When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed, the system gives these callers the option of either leaving a message or tracking the person that they are calling.

• To track a called party after receiving a ring—no answer,

1. MAKE an intercom call to someone AND RECEIVE no answer.

2. SELECT TRACK.

3. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

4. PRESS SPEAKER to end.

• To track a called party without

first calling them,

alling J Smith

TRACK

Initiating a Tracker Page

CALLBK

MSG

1. PRESS INTERCOM AND DIAL *8.

2. DIAL extension number.

3. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

4. PRESS SPEAKER to end.

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GCA70258 LCD Speakerphone Station User’s Guide

• To use Tracker to transfer a call to a park orbit for retrieval

and transmit the call’s park orbit code and caller ID information (if available),

1. ANSWER call AND SELECT TRANS.

2. DIAL extension number.

3. If the called station does not answer or is busy, SELECT TRACK.

4. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted).

5. PRESS SPEAKER button to end.

• To retrieve a call that you parked using the Tracker option,

1. PRESS HOLD button to scroll your held calls, (display shows PAGE and extension number of each parked call).

2. PRESS TAP to retrieve the displayed parked call.

• If you receive a parked call message on your Tracker pager,

1. GO to any system station.

2. PRESS INTERCOM.

3. DIAL Tracker pager orbit code (#800 to #899).

4. RETRIEVE call.

• To enable or disable a Tracker pager at your station,

1. PRESS INTERCOM.

2. DIAL #07 to enable, OR DIAL #06 to disable.

3. PRESS SPEAKER to end.

August, 03 Comdial 75

Other Advanced Features

7.6 Auxiliary Jack

Your Impact LCD speakerphone may be equipped with an auxiliary jack that provides an interface for a headset, a tape recorder, an external ringer or an external pager. If your LCD speakerphone is so equipped, you must program one of it’s programmable buttons to serve as an enable/disable button for each auxiliary device you plan to connect. The system will activate only the device that it identifies in the display, and will activate only one device at any time.

The following modes are programmable with the auxiliary jack:

• The headset mode allows you to operate your telephone with a headset instead of as a speakerphone or with the handset.

Note: The recorder, external ringer, or pager requires external power.

• The recorder mode allows you to send your voice and that of the distant party to a tape recorder.

• The ringer mode allows an external speaker to sound the ringing of your telephone.

• The pager mode allows an external paging device to sound all voice announcements (all-call, zone paging, voice announced intercom calls) sent to your telephone.

Connectors on Bottom of Telephone

Line Cord

Auxiliary Jack Location

76 Comdial August, 03

Auxiliary

Jack

Handset

GCA70258 LCD Speakerphone Station User’s Guide

• Program the enable/disable buttons (at any blank programmable button location) as follows:

1. SELECT OPTIONS.

2. SELECT NEXT until the FEAT

option appears.

3. SELECT FEAT.

4. SELECT NEXT until the desired

options appear.

5. SELECT desired auxiliary feature:

• APAGE to choose pager

• ARECD to choose recorder

• ARING to choose external ringer

• HDSET to choose headset

6. PRESS blank programmable button

location to serve as enable/disable button for the feature you’ve selected.

7. RETURN to previous steps to add

another device, OR SELECT SPEAKER to quit.

SPKR to Quit

DSS FEAT NEXT

Programming Button

Program Button

ARING HDSET NEXT

Selecting a Feature

August, 03 Comdial 77

Other Advanced Features

• To enable an auxiliary mode,

—SELECT enable/disable button to enable mode. Light associated with

button turns on and display denotes feature.

• To disable an auxiliary mode,

—SELECT enable/disable button. Light associated with button will turn

off and display no longer denotes the feature.

CAUTION

With the exception of a headset

microphone, do not connect the audio output of any external device to the auxiliary jack. Also, do not connect the tip and ring leads of a telephone line to the auxiliary jack. Do not connect any devices to the auxiliary jack other than those mentioned above.

7.7 Account Codes

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call.

• To enter account code on an incoming call,

1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted).

2. IF not available, PRESS INTERCOM AND DIAL *04 (call is automatically placed on hold).

3. DIAL account code. Your telephone automatically returns to the call after you’ve dialed the complete account code.

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GCA70258 LCD Speakerphone Station User’s Guide

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code before dialing. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers

• To enter account code on an outgoing call,

1. DIAL 9 OR other line button (the display will prompt for Account Code if programmed to do so).

2. PRESS INTERCOM (call is automatically placed on hold).

3. DIAL *04 AND account code, OR PRESS programmed ACCOUNT CODE button,.

4. LISTEN for dial tone AND DIAL number you are calling.

Note: See page for instructions on programming a dedicated ACCOUNT CODE button.

7.8 Dial By Name

The Dial By Name feature provides an index of names for you to through. When you select a name in the index, the system will automatically dial

Dial by Name

INT EXT NEXT

that person’s extension number.

• To use Dial By Name,

1. SELECT OPTIONS to enter the dial by name menu.

2. SELECT INT button for intercom calling, OR SELECT EXT for speed dial calling.

3. SELECT ALL to view all entries OR DIAL digits corresponding to the let ters in the name you want to locate (for example, dial 266 for Comdial). There is no limit to the number of digits you can dial.

August, 03 Comdial 79

Selecting Dial By Name

Enter Digits

ALL EXIT

Entering Search

Other Advanced Features

4. The display shows the first existing name match to the dialed digits or shows a NO MATCH message if the system can not find a match.

5. SELECT NEXT to display the subsequent names in the index until you reach the name you need.

6. SELECT DIAL to call the displayed

No Match

ALL BACK

RETURN

location.

7. IF the display says NO MATCH, SELECT BACK to return to previ ous screen OR ENTER new digits to

Finding No Match

search for a new name.

7.9 Volume Control

7.9.1 SETTING CURRENT VOLUME LEVEL

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode.

• There are four ringer loudness

levels (plus an off position).

Set

these levels as follows:

Volu me Up

—While your telephone is on-hook and

Button

idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.

Volu me Do wn Button

The ringer sounds once for each change as an example of the current setting.

NOTE: If you set the ringer to the OFF position, your telephone will sound a short ring burst once for each call you receive at your station while the ringer is off.

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GCA70258 LCD Speakerphone Station User’s Guide

• There are eight speaker loudness levels. Set these levels for

the current call as follows:

—While on a call and in speakerphone mode, PRESS the VOLUME UP

OR VOLUME DOWN button once for each change in loudness that you desire.

• There are at least eight handset loudness levels that you can

set for the current call as follows:

—While on a call and in handset mode, PRESS the VOLUME UP OR

VOLUME DOWN button once for each change in loudness that you desire.

Note: When the call ends, the system resets the loudness of all future calls to the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see the next sec

tion of this chapter.

• There are eight headset loudness

levels that you can set for the current call as follows:

—While on a call and in headset mode,

PRESS the VOLUME UP OR VOL UME DOWN button once for each change in loudness that you desire.

Volum e Down Button

COMDIAL

BCQZ

DEF

MNOJKLGHI

TUVPRS WXY

HOLD

MUTESHIFT

TAP

Volum e Up Button

• There are eight group listening

loudness levels. Set the level for the current call as follows:

—While on a call and in the group listening mode, PRESS VOLUME

UP OR VOLUME DOWN button once for each change in loudness you desire.

• There are eight background music loudness levels. To set the

level,

—While background music is on at your station, PRESS VOLUME UP

OR VOLUME DOWN button once for each change in loudness you desire. This level remains set for background music until you change it again, even if you turn off the feature and then reactivate it.

August, 03 Comdial 81

Other Advanced Features

7.9.2 MUTING YOUR SPEAKERPHONE

By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker.

• To mute your station,

—PRESS MUTE (mute function and light turn on). You can still hear

the distant party, but he or she cannot hear you.

• To speak to the distant party,

—PRESS MUTE again (mute function and light turn off).

7.10 Default Volume Control

You can set a permanent loudness level for any volume control setting. The level will remain at this volume (referred to as the default setting) until you change the setting.

• To set a permanent speaker, headset, handset, or group

listening loudness for all future calls,

1. PRESS INTERCOM.

2. ACTIVATE speaker, headset, handset, or group listen mode to be affected.

3. While in that mode, PRESS VOLUME UP or VOLUME DOWN button to adjust loudness.

4. DIAL **7 OR PRESS programmed SAVE button to hold the loudness at the last setting for all future calls (until you change the default again).

5. REPEAT this procedure in each mode until you’ve set all default volume levels.

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GCA70258 LCD Speakerphone Station User’s Guide

7.11 Programmed Button Display

7.11.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY)

You can cause the display to identify the function of each button on your telephone.

• To button query your telephone,

1. SELECT OPTIONS.

2. SELECT NEXT until the QUERY option appears.

3. SELECT QUERY.

4. PRESS the button in question.

5. READ the displayed information (display will hold for few seconds before the telephone returns to idle).

7.11.2 STATUS OF BUSY LINES AND STATIONS (BUSY DSS/BLF BUTTON INQUIRY)

Press any button

EXIT

Button Query

You can use this feature to identify the station that is busy on a line or the line on which a station is busy.

• To identify the station that occupies a busy line,

1. PRESS DSS/BLF button for busy line.

2. READ your display for intercom number of station that is busy on line.

• To identify the line that a busy station occupies,

1. PRESS DSS/BLF button for busy station.

2. READ your display for the busy station’s line number.

August, 03 Comdial 83

Other Advanced Features

7.12 Automatic Set Relocation

If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

• To maintain the extension number and programming

features from the old location,

1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND PRESS HOLD while the

light is still flashing (your telephone immediately assumed the features from the previous location).

Note: If you do not select a button after installing the telephone, the system automatically defaults to the programming from the previous location.

• To assume the extension number and programming features

from the new location,

1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND DIAL # while the light is still flashing (your telephone immediately assumes the features from the new location).

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7.13 Paging

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit.

• To send a paging announcement,

1. LIFT handset.

2. PRESS INTERCOM.

3. DIAL 70 through 77 for zones 1–8.

Note: Zone 1 (code 70) provides an all-call function in the default mode.

4. MAKE announcement.

5. REMAIN on line if awaiting a reply (known as a Meet-Me page), OR HANG UP handset.

At times other telephone users may page you with instructions to meet them on line. This is known as a Meet-Me page. You can go to the nearest telephone, dial a code, and be in contact with the paging party.

• To reply to a Meet-Me page,

1. LIFT handset of nearest telephone.

2. PRESS INTERCOM.

3. DIAL 78.

4. MEET paging party on line.

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Other Advanced Features

7.14 IMIST Module

Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. The functionality of the IMIST module depends on the type of system you are using:

Note: Impact SCS phone model 8324SJ Rev. D and later, and model 8312SJ Rev. D and later, will not support the IMIST mod ule.

• The IMIST module functions on a DXP system with the

appropriate digital station board, but the IMIST module will not have its own extension number and will not function simultaneously with the speakerphone.

• On a DXP Plus system, the IMIST module functions

simultaneously with the speakerphone and has its own extension number if your system has the appropriate digital station board and memory board. If your system does not have the optional enhanced memory board, the IMIST module will function like the one on the DXP system described above. Check with your system installer for complete details.

• On an FXS or FXT system, the speakerphone and IMIST

module can function simultaneously and the IMIST module has its own extension number.

Note: The IMIST module does not provide voltage to light a message waiting light. Message waiting lights on devices plugged into the IMIST module will not function.

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GCA70258 LCD Speakerphone Station User’s Guide

Power

scs04

IMIST Module

IST Device

7.15 DSS/BLF Console Operation

The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previ ously in this guide.

Impact SCS phone model 8324SJ Rev. D and later, and model 8312SJ Rev. D and later will not support a bridged DSS console.

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Other Advanced Features

When the installer assigns a DSS/BLF console to a station port, the system recognizes it as such and automatically clears (blanks) the console buttons so that you can store numbers at the buttons as you need them.

ib64x

IB64X DSS/BLF Console

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7.15.1 ACCESSING THE DSS/BLF CONSOLE BUTTON LEVELS

The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level 1, the next button activates level 2, etc. A light beside the appropriate button lights to indicate which level is currently active.

ib24x

Level access buttons

IB24X DSS/BLF Console

ib48x

Level access buttons

IB48X DSS/BLF Console

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Other Advanced Features

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GCA70258 LCD Speakerphone Station User’s Guide

APPENDIX A FEATURE ACCESS CODES

This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. On page the Feature Access Code section describes a method to program these codes on your telephone at unused programmable buttons.

Feature Enable Code Disable Code

Account Code INTERCOM + *04

+ account code

All Call INTERCOM + 70

Attendant Calling INTERCOM + 0

Authorization Code INTERCOM + #08 +

authorization code

Automatic Callback and Call Waiting

Background Music INTERCOM + 11 or 12INTERCOM + #1

INTERCOM + *6 INTERCOM + #6

Call Divert Station INTERCOM + *55 +

extension number

Call Forward, Personal

Call Forward, RingNo Answer, All Calls

Call Forward, RingNo Answer, Personal Calls

Call Forward, All Calls

Call Park, Orbit 910990

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INTERCOM + *51 + extension number

INTERCOM + *54 + extension number

INTERCOM + *53 + extension number

INTERCOM + *52 + extension number

INTERCOM + * + 910 to 999

INTERCOM + #5

Feature Access Codes

Feature Enable Code Disable Code

Call Park, Pickup INTERCOM + # +

910 to 999

Call Pickup, Directed INTERCOM + *4 +

extension number

Call Pickup, Group INTERCOM + #4

Clear Major Alarm Ring

DISA Access Installer Assigned

Do Not Disturb INTERCOM + #01 INTERCOM + #01

Do Not Disturb Override

DSS Programming INTERCOM + **3

Executive Override extension number +

Hold, Manual HOLD

Hold, Exclusive HOLD + HOLD

Hold, Directed INTERCOM + *90

Hold, Directed Pickup INTERCOM + #90

LCD Messaging INTERCOM + *02

Line Group 1 INTERCOM + 9

Line Groups 2-11 INTERCOM + 80 to

Line Groups 12-16 INTERCOM + 60 to

Line Pick Up From Any Station, Zones 14

Line Pick Up From Any Station, All Zones

INTERCOM + #09

(repeat)

extension number + *03

*03

INTERCOM + #02

+ message

INTERCOM + 65 to 68

INTERCOM + 69

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GCA70258 LCD Speakerphone Station User’s Guide

Feature Enable Code Disable Code

Meet-Me Answer Page

Message Waiting INTERCOM + *3 +

Message Wait Retrieval

Operator Access INTERCOM + 0

Paging, All Call INTERCOM + 70

Paging, Zones 2-8 INTERCOM + 71 to

Paging, Meet-Me INTERCOM + 78

Park Orbit Retrieve INTERCOM + # +

Park Orbit Send INTERCOM + * +

Personal Ringing Tones

Redial Last Dialed Number

Remote Station Disable

Response Message INTERCOM + **6 +

Service Observing INTERCOM + #03

Speed Dial, Station Keypad 1, 2, 3, 4, 5,

Speed Dial, System *100 to *599

Speed Dial, Programming

Station Lock INTERCOM + #04

INTERCOM + 78

extension number

#00

910 to 999

INTERCOM + **4 + tone code (1 to 8)

INTERCOM + *05 + extension number

button + 01 to 30

+ extension number

6, 7, 8, 9, or 0.

INTERCOM + **1

+ code

INTERCOM + #3 + extension number

INTERCOM + #05 + extension number

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Feature Access Codes

Feature Enable Code Disable Code

Vo l u m e S a v e INTERCOM + **7

Voice-Announce Block

NOTE: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes.

The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones.

Feature Enable Code

Pick Up Last Line *08

Broker’s Call *07

Speed Dial Access Code *01

Saved Number Redial *06

Dial Saved Number *09

TAP Dialing Code ##

INTERCOM + *2 INTERCOM + #2

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Specifications and Main Features

Frequently Asked Questions

User Manual

1. GETTING STARTED

1.1 Welcome

1.2 Setting Up Your Speakerphone

1.2.1 POSITIONING YOUR SPEAKERPHONE

1.2.2 SETTING DISPLAY CONTRAST

1.2.3 SETTING A PERSONAL RINGING TONE

1.2.4 SETTING VOLUME LEVELS

1.2.5 ANSWERING AND MAKING CALLS

1.3 Understanding the Basic Functions

1.4 Your Speakerphone’s Buttons

1.5 Your Speakerphone’s Display Lights

2. ANSWERING CALLS

2.1 Answering Outside Calls

2.2 Answering Intercom Calls

2.3 Night-Transferred Calls - Line Access From Any Station

2.4 Holding Calls

2.5 Call Pickup

2.5.1 GROUP CALL PICKUP

2.5.2 DIRECTED CALL PICKUP

2.5.3 PICKUP FOR MONITORED STATIONS

2.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA)

2.6.1 VOICE ANNOUNCE BLOCKING

2.7 Caller ID (Automatic Number Identification)

3. MAKING CALLS

3.1 Making Outside Calls

3.2 Making Intercom Calls

3.3 Automatic Dialing

3.4 Redialing

3.4.1 REDIAL - LAST-DIALED NUMBER

3.4.2 REDIAL PROGRAMMING (STORING NUMBERS)

3.5 Camping On - Busy Station, Automatic Callback

3.6 Advanced Camping On Options

3.6.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACK

3.6.2 CAMPING ON - BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING)

3.7 Sending Subdued Off-Hook Voice Announcements (SOHVA)

4. ADVANCED CALL HANDLING

4.1 Waiting For A Line (Queuing)

4.2 Conferencing

4.3 Call Forwarding

4.3.1 FORWARDING A CALL

4.3.2 DIVERTING ALL INCOMING CALLS TO ANOTHER STATION

4.4 Call Forward Outside System (CFOS)

4.5 Call Parking

4.5.1 PARKING A CALL

4.5.2 HANDLING PARK RECALLS

4.6 Call Transferring

4.6.1 SCREENED CALL TRANSFERS

4.6.2 UNSCREENED CALL TRANSFERS

4.7 Other Call Transferring Options

4.7.1 HOT TRANSFER

4.7.2 QUICK TRANSFER

5. NONVERBAL MESSAGING

5.1 LCD Message Delivery

5.2 Message Waiting Light and Messaging

5.3 Response Message Delivery

6. PROGRAMMING

6.1 DSS Numbers

6.2 Speed Dial Numbers

6.3 Feature Access Codes

6.4 LCD Feature Buttons

6.5 Reminder Alert

6.6 Response Message Button

7. OTHER ADVANCED FEATURES

7.1 Background Music

7.2 Line Groups

7.3 Do Not Disturb Condition

7.4 Automatic Redial

7.5 Tracker Paging System

7.6 Auxiliary Jack

7.7 Account Codes

7.8 Dial By Name

7.9 Volume Control

7.9.1 SETTING CURRENT VOLUME LEVEL

7.9.2 MUTING YOUR SPEAKERPHONE

7.10 Default Volume Control

7.11 Programmed Button Display