Comdial DXP, DXP Plus, FX User Guide
DXP, DXP Plus, and FX Series
Digital Communications Systems
LCD Speakerphone Station User’s Guide
GCA70258.12 06/03
Printed in U.S.A.
This user’s guide is for the following system:
DXP, DXP Plus, and FX Series
Digital Communications Systems
This user’s guide applies to the following telephone models:
•Impact 8012S-** Rev. A and later.
•Impact 8024S-** Rev. A and later.
•Impact SCS 8324S-** Rev. A and later
•Impact SCS 8312S-** Rev. A and later
•Impact SCS 8324F-** Rev. A and later
Contact your Comdial dealer for updates of this as well as other
Comdial publications.
Copyright © 2003 Comdial Corporation
All rights reserved. Unauthorized use of this document is prohibited.
Comdial Corporation
106 Cattlemen Road, Sarasota, Fl 34232
(941) 554-5000 or (800) 266-3425
-Notice-
Comdial reserves the right to make any changes and improvements in the
product described in this document at any time and without prior notice.
Impact is a trademark of Comdial Corporation. All other product names
are trademarks of their respective owners.
Printed in USA
TABLE OF CONTENTS
1. Getting Started ...................................................................... 1
1.1 Welcome ..................................................................................... 1
1.2 Setting Up Your Speakerphone .................................................. 1
1.2.1 Positioning Your Speakerphone ........................................ 2
1.2.2 Setting Display Contrast .................................................... 3
1.2.3 Setting a Personal Ringing Tone........................................ 4
1.2.4 Setting Volume Levels....................................................... 5
1.2.5 Answering and Making Calls............................................. 6
1.3 Understanding the Basic Functions ............................................ 7
1.4 Your Speakerphone’s Buttons .................................................... 9
1.5 Your Speakerphone’s Display Lights ...................................... 12
2. Answering Calls ................................................................. 15
2.1 Answering Outside Calls .......................................................... 15
2.2 Answering Intercom Calls ........................................................ 16
2.3 Night-Transferred Calls - Line Access From Any Station ....... 17
2.4 Holding Calls ............................................................................ 18
2.5 Call Pickup ............................................................................... 20
2.5.1 Group Call Pickup............................................................ 20
2.5.2 Directed Call Pickup ........................................................ 20
2.5.3 Pickup For Monitored Stations ........................................ 20
2.6 Receiving Subdued Off-Hook Voice Announcements
(SOHVA) 22
2.6.1 Voice Announce Blocking............................................... 23
2.7 Caller ID (Automatic Number Identification) .......................... 24
3. Making Calls ........................................................................ 25
3.1 Making Outside Calls ............................................................... 25
3.2 Making Intercom Calls ............................................................. 26
3.3 Automatic Dialing .................................................................... 28
3.4 Redialing .................................................................................. 29
3.4.1 Redial - Last-Dialed Number........................................... 29
3.4.2 Redial Programming (Storing Numbers) ......................... 29
3.5 Camping On - Busy Station, Automatic Callback ................... 30
3.6 Advanced Camping On Options .............................................. 31
TOC- 1
3.6.1 Camping On - Idle Station, Automatic Callback ............ 31
3.6.2 Camping On - Busy Station, Wait For An Answer
(Call Waiting)................................................................. 32
3.7 Sending Subdued Off-Hook Voice Announcements
(SOHVA) ..................................................................................33
4. Advanced Call Handling ..................................................... 35
4.1 Waiting For A Line (Queuing) .................................................35
4.2 Conferencing ............................................................................36
4.3 Call Forwarding ........................................................................38
4.3.1 Forwarding a Call............................................................ 38
4.3.2 Diverting All Incoming Calls To Another Station.......... 40
4.4 Call Forward Outside System (CFOS) .....................................40
4.5 Call Parking ..............................................................................43
4.5.1 Parking a Call .................................................................. 43
4.5.2 Handling Park Recalls..................................................... 44
4.6 Call Transferring .......................................................................45
4.6.1 Screened Call Transfers .................................................. 45
4.6.2 Unscreened Call Transfers .............................................. 46
4.7 Other Call Transferring Options ...............................................47
4.7.1 Hot Transfer .................................................................... 47
4.7.2 Quick Transfer................................................................. 48
5. Nonverbal Messaging ......................................................... 51
5.1 LCD Message Delivery ............................................................51
5.2 Message Waiting Light and Messaging .................................... 54
5.3 Response Message Delivery .....................................................55
6. Programming ...................................................................... 57
6.1 DSS Numbers ...........................................................................57
6.2 Speed Dial Numbers .................................................................58
6.3 Feature Access Codes ...............................................................60
6.4 LCD Feature Buttons ................................................................62
6.5 Reminder Alert .........................................................................65
6.6 Response Message Button .......................................................67
7. Other Advanced Features .................................................. 69
7.1 Background Music ....................................................................69
7.2 Line Groups ..............................................................................70
7.3 Do Not Disturb Condition ........................................................71
7.4 Automatic Redial ......................................................................72
TOC-2
7.5 Tracker Paging System ............................................................. 74
7.6 Auxiliary Jack .......................................................................... 76
7.7 Account Codes ....................................................................... 78
7.8 Dial By Name ........................................................................... 79
7.9 Volume Control ........................................................................ 80
7.9.1 Setting Current Volume Level ......................................... 80
7.9.2 Muting Your Speakerphone............................................. 82
7.10 Default Volume Control ......................................................... 82
7.11 Programmed Button Display .................................................. 83
7.11.1 Button Functions Display (Button Query)..................... 83
7.11.2 Status Of Busy Lines and Stations (Busy DSS/BLF
Button Inquiry) ............................................................... 83
7.12 Automatic Set Relocation ....................................................... 84
7.13 Paging ..................................................................................... 85
7.14 IMIST Module ........................................................................ 86
7.15 DSS/BLF Console Operation ................................................. 87
7.15.1 Accessing The DSS/BLF Console Button Levels ......... 88
Appendix A Feature Access Codes ...................................... 89
Appendix B Display Abbreviations ....................................... 93
Appendix C Glossary .............................................................. 99
Appendix D Speakerphone Characteristics........................ 111
7.16 Full-Duplex Speakerphone Characteristics .......................... 111
7.17 Speakerphone User Guidelines ............................................ 112
Appendix E Feature Networking Support ........................... 115
Index .......................................................................................... 127
TOC- 3
Notes:
TOC-4
GCA70258 LCD Speakerphone Station User’s Guide
1. GETTING STARTED
1.1 Welcome
Congratulations and thank you for using a Comdial telephone! Your
digital speakerphone is supported by a communication system with
hundreds of built-in, standard features. This manual serves as a
helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators.
The remaining sections are titled as follows:
• Setting Up Your Speakerphone
• Understanding the Basic Functions
• Your Speakerphone’s Buttons
• Your Speakerphone’s Display Lights
1.2 Setting Up Your Speakerphone
When your new speakerphone
arrives,
unpacks your speakerphone and
connects the line to a system
jack. The following sections
describe a few initial adjustments
that allow you to quickly begin
making and answering calls with
some of the most basic features.
August, 03 Comdial 1
the system installer
Impact 8024 LCD Speakerphone
Getting Started
1.2.1 POSITIONING YOUR SPEAKERPHONE
You should adjust the position of the speakerphone on your desk or
table to suit your individual needs and maximize the performance of
the sound activated features. When using your speakerphone, the
microphone and loudspeaker are farther from you than when you use
a handset. Some positioning tips to consider include:
For the microphone to best detect your voice, speak within three feet
of it and face the speakerphone.
Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
or other equipment.
Place the telephone on a hard surface and away from table edges. Do
not place the telephone in corners or enclosures. Do not let obstruc
tions come between you and the microphone.
If you are using an Impact SCS model, your telephone has an
adjustable pedestal to allow you to select the most comfortable
viewing angle. When you receive the telephone, the pedestal is in its
lowest position—flush against the pedestal.
-
• To adjust the pedestal (Impact SCS Models only),
1. GRASP the rear of the pedestal
base firmly with one hand AND
LIFT
the rear portion of the telephone upward with your other
hand.
2. LIFT the telephone upward with
one hand AND RAISE the tele
phone supporting arms upward
with your other hand. (Notice
there are three sets of notches
under the telephone correspond
ing to the three positions available.)
2 Comdial August, 03
-
Adjusting the Pedestal
-
GCA70258 LCD Speakerphone Station User’s Guide
3. When the telephone is at the desired height, SELECT the closest pair
of notches AND INSERT the supporting arms in the notches. PRESS
DOWN slightly on the telephone until you feel the supporting arms
snap into place.
Also remember, as with any piece of electronic equipment, your
telephone may be damaged by contact with liquids. Please try to
place the telephone in an area that is free from the danger of spills.
NOTE: For more tips and information on speakerphone use
including the use of a Full-Duplex Speakerphone, see Appendix
D, Speakerphone Characterisics.
1.2.2 SETTING DISPLAY CONTRAST
You can darken or lighten the contrast of the display for best viewing.
• To adjust the display contrast,
1. SELECT OPTIONS.
2. SELECT NEXT until the DISP
option appears.
3. SELECT DISP. Your display will
read CONTRAST LEVEL
4. SELECT LIGHT or DARK once for
each degree of change desired.
5. PRESS SPEAKER to end.
Select Display
Setting the Contrast Level
August, 03 Comdial 3
Getting Started
1.2.3 SETTING A PERSONAL RINGING TONE
You can choose one of many different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.
• To select one of the ring tones, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the RING
option appears.
3. SELECT RING.
4. SELECT UP OR DOWN to choose
ring tone in display (a new tone will
sound at each up or down press).
5. PRESS SPEAKER to end.
Selecting the Ring Tone
4 Comdial August, 03
GCA70258 LCD Speakerphone Station User’s Guide
1.2.4 SETTING VOLUME LEVELS
The volume control on your telephone is a multipurpose control you
can use to set the volume (loudness) of the ringer, the speaker, and the
handset.
• To set the ringer loudness
level,
—While your telephone is on-hook
and idle, PRESS the VOLUME
UP OR VOLUME DOWN button
once for each change in loudness
you desire. The ringer sounds once
for each change as an example of
the current setting
.
NOTE: If you set the ringer to the OFF position, your telephone
sounds a short ring burst once for each call you receive at your
station.
Impact SCS Volume Buttons
• To set the speaker and handset loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP OR VOLUME DOWN button once for each
change in speaker volume that you
desire.
3. LIFT handset.
4. PRESS the VOLUME UP OR VOLUME DOWN button once for each
change in handset volume that you
desire.
Impact Volume Buttons
Note: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed (default) setting.
For instructions in setting your speakerphone’s default volume,
see Volume Control section in the system specific Features chap
-
ter.
August, 03 Comdial 5
Getting Started
1.2.5 ANSWERING AND MAKING CALLS
Your speakerphone is now properly configured to answer and make
calls to both stations within your system (intercom calls) and outside
lines. Remember that when dialing an outside number, you must first
select a line to connect your system to the local exchange.
• When you hear outside ringing (long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
• When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9 OR PRESS other line button to select line (See Line Groups
in the system specific Features chapters for more information on
selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
• To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or tone will be
heard).
3. SPEAK toward telephone OR LIFT handset if privacy is desired.
6 Comdial August, 03
GCA70258 LCD Speakerphone Station User’s Guide
1.3 Understanding the Basic Functions
Your speakerphone provides many versatile features for your use.
These features are explained in terms of what they allow you to do.
Alphanumeric Display (Liquid Crystal Display—LCD)
• Displays time, day, date, and active call information
• Keeps you apprised of the status of your telephone
• Provides programming prompts
Auxiliary Jack
• Your Impact LCD speakerphone may be equipped with an
auxiliary jack that provides an interface for a headset, a tape
recorder, an external ringer, or an external pager.
Message-Waiting Light
• Indicates that a message awaits pick up
Microphone Opening
• Allows hands-free operation of speakerphone (speak clearly
toward microphone opening)
Speaker
• Sounds distant party’s voice
• Sounds ringing and call-in-progress tones
August, 03 Comdial 7
Getting Started
Impact 8024S-** LCD Speakerphone
Impact SCS 8312S=** LCD Speakerphone
8 Comdial August, 03
GCA70258 LCD Speakerphone Station User’s Guide
1.4 Your Speakerphone’s Buttons
Hold Button (HOLD)
• Places a line or intercom call on hold
• Stores pauses in number sequences during programming
• If available, scrolls through LCD response messages
• If multiple held calls feature is available, scans or scrolls
through calls placed on hold (when hold light is flashing)
Interactive Buttons (located below alphanumeric display)
• Provide quick and easy access to system features
• Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable)
Intercom Button (INTERCOM)
• Selects an intercom line
• Allows you to initiate many of the telephone’s features
Mute Button (MUTE)
• Keeps the person on the line from hearing your conversation
• Allows reply to a Subdued Off-Hook Voice Announcement
(SOHVA).
August, 03 Comdial 9
Getting Started
Direct Station Select/Busy Lamp Field (DSS/BLF)
Programmable Buttons
• Allow you to store numbers for automatic dialing functions
• Allow you to store telephone extension numbers for Direct
Station Selection (DSS)
• May be programmed as a feature button
• May be designated a line button by your system installer
Shift Button (SHIFT)
• Allows you to enter a second tier for storing and/or
automatically dialing speed dial numbers. (That is, you can
store two speed dial numbers at every programmable button
location—one in the regular tier and one in the second tier). You
activate the shift function by pressing this button and turning
the shift light on before storing or automatically dialing a speed
dial number from the second tier.
Speaker Button (SPEAKER)
• Turns your speaker on or off
• Disconnects a call when you are on a hands free call
• Ends or cancels programming
Tap Button (TAP)
• Recalls dial tone or generates a hookflash
• Retrieves held calls or last call placed on hold
Transfer/Conference Button (TRNS/CNF)
• Transfers calls
• Sets up conference calls
10 Comdial August, 03
GCA70258 LCD Speakerphone Station User’s Guide
Volume Control (VOLUME UP or VOLUME DOWN)
• Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode
Impact 8012S-** LCD Speakerphone
August, 03 Comdial 11
Getting Started
1.5 Your Speakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
Busy Lamp Field (BLF) lights (next to a Direct Station
Select/Busy Lamp Field or DSS/BLF programmable button):
• Steady red = station is in use.
• Flashing red = station is receiving a call.
• Winking/Fluttering red = message-waiting light set for you by
station associated with that DSS button.
Next to a line button:
• Steady green = this is your line, either on-hook (in a hands free
mode) or off-hook, when the line is active.
• Steady red = another station is using this line.
• Flashing red = a call is coming in on this line.
• Flashing orange = this line will be answered when you lift the
handset.
• Winking green = your line is on hold.
• Winking red = the call has been placed on hold by another
station.
• Fluttering orange or green = your line has recalled from hold.
• Fluttering red = the line put on hold by another station has
recalled.
Note: You can find the programmable buttons that the installer
designates line buttons in the same location as the DSS/BLF but
tons. Ensure that these buttons are labeled correctly to indicate their
unique features.
12 Comdial August, 03
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GCA70258 LCD Speakerphone Station User’s Guide
Next to a fixed feature or programmable feature button:
• Steady red = the feature is on.
• Steady off = the feature is off.
Note: You can find the programmable buttons that the installer
designates feature buttons through user programming in the
same location as the DSS/BLF programmable buttons. Ensure that
these buttons are labeled correctly to indicate their unique features.
Above the MUTE button:
• On steady = called party cannot hear your conversation.
Next to INTERCOM button:
• Steady green or red = you are using your intercom.
• Fluttering red = an LCD message is set on your telephone for
others to receive when calling.
• Flashing orange = someone is calling your extension or a call is
being transferred to you.
August, 03 Comdial 13
Getting Started
Above the HOLD button:
• (Non-SCS Series models) Flashing/Fluttering red = message
waiting.
• Winking green = a line is on hold at your station (DXP, DXP
Plus, FXS and FXT Systems only).
Next to the MESSAGE button (SCS Series Models only):
• Winking green = message awaits pick up.
Above the SPEAKER button:
• On steady (with the telephone on hook and busy) =
speakerphone mode
• On steady (with telephone on hook and idle) = background
music is turned on.
LCD Alphanumeric
Display
SCS02
Interactive Buttons
(NOT programmable)
Handset
Programmable
Buttons
Telephone Speaker
Dialpad
Vo lu me Up
Connectors On Bottom Of Telephone
Optional Console-Top
Line Cord-Bot tom
Volume Down
Optional IMIST Module
Handset Headset
R
Microphone Opening
* NOTE: These may be default button locations.
Your system may allow in staller
reprogramming of these buttons to
better suit your appli cations.
Intercom Button*
Message Waiting Light*
Shift Button*
TAP Button*
Transfer/Conference B utton*
Speaker Button*
Mute Button*
Hold Button*
Impact SCS 8324F-** and Impact SCS 8324S-**
14 Comdial August, 03
GCA70258 LCD Speakerphone Station User’s Guide
L
2. ANSWERING CALLS
2.1 Answering Outside Calls
When an outside call rings at your station, the LCD screen displays
the system line number of the incoming call (e.g., L123) and any
caller ID information that your station is programmed to receive. In
addition to simply lifting the handset, your other options for
answering the call are displayed above the interactive buttons.
• When you hear outside ringing (two long bursts) and
observe an
1. For speakerphone, PRESS flashing
line button OR SELECT ANS
SPEAK toward telephone.
2. For privacy, LIFT handset.
3. SELECT DND if you do not wish to
answer the call at this time.
orange flashing light,
AND
123 J Doe
DND
ANS
• When you hear outside ringing
Outside Call on LIne 123
(two long bursts) and observe a
red flashing light,
1. PRESS flashing line button OR SELECT ANS.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
3. SELECT DND if you do not wish to answer the call at this time.
Note: For more information on setting DND at your station, see
section titled Do Not Disturb Condition on page.
August, 03 Comdial 15
Answering Calls
2.2 Answering Intercom Calls
Your station receives intercom calls in one of two ways depending
upon system programming. In a voice-first setting, a short tone is fol
lowed by the caller’s voice heard on the speaker. With a tone-first
setting, the telephone rings in a distinctive pattern and the user of the
receiving station must take action to answer.
As with an outside call, your LCD screen displays the extension
number of the incoming call (e.g., Ext 3213) and any caller ID infor
mation that your station is programmed to receive.
• When you hear an intercom tone followed by a caller’s voice,
—SPEAK toward the telephone to answer, OR LIFT handset if privacy
is desired.
• When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM OR SELECT
ANS.
2. SPEAK toward telephone OR LIFT
handset if privacy is desired.
3. SELECT DND if you do not wish to
answer the call at this time.
J Doe Ext 321
DND
Intercom Call from J Doe
ANS
-
-
Note: For more information on setting DND at your station, see
section titled Do Not Disturb Condition on page.
16 Comdial August, 03
GCA70258 LCD Speakerphone Station User’s Guide
2.3 Night-Transferred Calls - Line Access From Any Station
The system attendant can transfer incoming calls to a particular
station or stations for off-hour ringing.
• If your telephone rings,
1. PRESS line button with flashing light.
2. LIFT handset to talk.
• When you hear loud ringing anywhere in the system,
1. LIFT handset.
2. PRESS INTERCOM.
3. CHOOSE ringing zone:
• DIAL 65 through 68 to select ringing zone (1-4).
• DIAL 69 to answer for any zone.
August, 03 Comdial 17
Answering Calls
2.4 Holding Calls
You can place a call on hold and retrieve it later. With a regular hold,
you can pick up the held call at your telephone or another user can
pick the call up at a telephone sharing the held call line appearance.
• To place a call on hold,
—PRESS HOLD (station button) or SELECT HOLD (interactive but-
ton). The light above your HOLD button begins to blink.
• To retrieve a held call,
1. PRESS line button of the held call (with winking green light), OR
PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
With an exclusive hold condition, you must pick up the held call at
your telephone; no other telephone has access to the call.
• To place a call on exclusive hold,
—PRESS HOLD twice.
• To retrieve exclusive hold,
1. PRESS line button of held call (with winking green light), OR PRESS
TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
After a call has been on hold for the period of time (set by the installer
of your system), the system causes four quick hold recall tone bursts
to sound at your telephone, the flash rate of the line button becomes
faster and the light becomes orange. If the call is on exclusive hold, it
will revert to manual hold after the hold recall period.
18 Comdial August, 03
GCA70258 LCD Speakerphone Station User’s Guide
R
• If a held line is recalling, choose
one of the following:
1. SELECT HOLD to place the call on
hold at your station and restart hold
timer.
2. LIFT handset, PRESS line button
(with flashing orange light) OR
SELECT ANS to retrieve the call.
ecall L123
HOLD ANS
A Recalling Held Line
The installer can add a directed station hold feature to your telephone.
With this feature, you can place a call on hold at another station. You
can also pick up the held call that has been waiting the longest length
of time at another telephone.
• To place a call on directed station hold,
1. ANSWER call.
2. PRESS INTERCOM OR TRNS/CNF if intercom call.
3. DIAL *90.
4. DIAL extension number of station to receive held call.
5. HANG UP.
• To retrieve a held call at another station,
1. PRESS INTERCOM.
2. DIAL #90.
3. DIAL extension number of station where call is currently on hold.
4. PRESS DSS/BLF button OR TA P to answer call.
Often, you will have more than one call on hold at your station. You
know you can retrieve the last call placed on hold simply by pressing
TAP; however, if you do not have line appearance for a line on which another
call is holding, the system provides a way for you to access that call before
servicing the last call you placed on hold.
• To scan your held calls and retrieve a specific one:
1. REPEATEDLY PRESS HOLD to scan held call list.
2. PRESS TAP to retrieve call.
August, 03 Comdial 19
Answering Calls
2.5 Call Pickup
The Impact system offers three distinct methods to answer incoming
calls that are ringing at other stations.
2.5.1 GROUP CALL PICKUP
The installer often arranges several telephones together in a user
group. If your telephone is so arranged, you can answer calls that are
ringing at other stations within your particular group.
• To answer a call that is ringing within your group,
1. PRESS INTERCOM.
2. DIAL #4.
3. SPEAK toward telephone, OR LIFT handset if privacy is desired.
2.5.2 DIRECTED CALL PICKUP
Also, you can answer a call that is ringing at any telephone in the
system if you know the ringing telephone’s extension number.
• To answer a call that is ringing at any telephone in the
system,
1. PRESS INTERCOM.
2. DIAL *4.
3. DIAL extension number of ringing telephone.
4. SPEAK toward telephone, OR LIFT handset if privacy is desired.
2.5.3 PICKUP FOR MONITORED STATIONS
Your telephone may have the personal intercom number of another
telephone appearing at a programmable button location. You can use
the light associated with this button to monitor the status of that tele
phone, and you can press the button to make a call to that telephone if
you wish.
20 Comdial August, 03
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GCA70258 LCD Speakerphone Station User’s Guide
• To monitor another telephone,
1. OBSERVE the BLF light indications next to the Direct Station Select
(DSS/BLF) button:
• Off = Station is idle
• Flashing (if enabled) = Station has an incoming call
• On = Station is busy
• To call an idle monitored station or to answer one that is
ringing,
1. NOTE the BLF light condition.
2. PRESS assigned DSS/BLF button.
3. SPEAK toward telephone, OR LIFT handset if privacy is desired.
If ringing telephone
is within your designated
calling group...
For any ringing telephone...
Your
Station
If you have programmed
a DSS/BLF button for
the ringing telephone...
...DIAL 4 + extension code
✳
...DIAL # 4
...PRESS
flashing
DSS/BLF
button
Ringing
Station
Answering Calls for Other Stations
August, 03 Comdial 21
Answering Calls
J
2.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA)
• Handling an Incoming SOHVA
This feature allows an intercom caller to break into your call by
making an announcement through your handset receiver. The distant
party that you are currently talking to cannot hear the announcement
made by the SOHVA caller.
• To respond to a SOHVA
verbally,
1. SELECT AND HOLD REPLY OR
PRESS MUTE.
2. SPEAK into handset. Distant party
cannot hear your response.
3. RELEASE REPLY OR MUTE after
response is complete to return to dis
tant party.
-
Doe Ext 321 Calling
BLOCK
MSG REPLY
Incoming SOHVA
• To respond to a SOHVA
nonverbally through Response
Messaging,
1. SELECT MSG.
2. SELECT HAVE HOLD OR TAKE
MSG. (Message appears in the dis
play of the telephone making the
SOHVA).
3. CONTINUE your current call with distant party. (SOHVA caller is
automatically disconnected from your telephone).
22 Comdial August, 03
-
S12 Calling
HVHLD
TKMSG CLBK
Message Response
GCA70258 LCD Speakerphone Station User’s Guide
• To respond to a SOHVA by blocking (see below for more
information),
—SELECT BLOCK when you hear SOHVA tone. (SOHVA call is dis-
connected).
Note: A station that is currently active in speakerphone mode or
has Voice Announce Block set CAN NOT receive a SOHVA.
2.6.1 VOICE ANNOUNCE BLOCKING
If your system installer makes this feature available, you can prevent
voice announcements from sounding over your telephone speaker if
you wish.
Announcements (SOHVA) and will refuse any attempted SOHVAs.
• To block (unblock) all voice-announced calls,
1. SELECT OPTIONS.
2. SELECT NEXT until VAB appears.
3. SELECT VAB.
4. SELECT ON to block (OR OFF to unblock).
5. PRESS SPEAKER to end.
This feature also blocks Subdued Off-Hook Voice
INCOMING
SOHVA
Your
Station
SOHVA RESPONSES
VERBAL
NONVERBAL
BLOCK
Answering aa SOHVA
Press and Hold MUTE
While Speaking
Select MSG And
Choose Message
To D el ive r
Select BLOCK
To Disconnect
SOHVA
Delivering
Station
August, 03 Comdial 23
Answering Calls
2.7 Caller ID (Automatic Number Identification)
When installed by system programming, the Caller ID feature allows
you to view incoming call numbers before you answer them.
Incoming call numbers flash in the lower half of the LCD. If you
answer the call, the number appears in the upper half of the LCD.
The system also stores numbers that ring on your line but receive no
answer. If the call has been returned by someone else, selecting the S
key reveals who returned the call. Everyone sharing your line can
scroll through the stored numbers and choose which calls to return.
• To scroll through ring-no answer numbers stored on your
system (CID light is flashing),
1. SELECT the programmed CALLER ID button on your telephone.
Your LCD will display the calling number, date, and time the call
came in. The most recent call appears first in the list.
2. SELECT the programmed CALLER ID button each time you wish to
display the next most recent ring-no answer call to your line.
3. To dial one of the numbers in the redial queue, SELECT the pro-
grammed SAVED NUMBER REDIAL button. The system will automatically dial the number.
Depending on your system programming, when a call is returned it
might remain in the ring-no answer queue or the system might delete
it from the ring-no answer queue. Your system installer can tell you
how the feature is programmed. If the system is programmed to leave
a returned number in the redial queue, the display will show a “S”
next to numbers that have been returned.
• To determine who viewed the number and returned the call,
—DIAL *.
24 Comdial August, 03
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