Comdial DSU II SCS84125J, SCS 8412FJ, 8012S, 8024S, SCS 8312SJ-FB Station User's Manual
...
GCA70281.08 06/03
Printed in U.S.A.
DSU II Digital Expandable Systems
LCD Speakerphone
Station User’s Guide
This publication supports both Impact
and Impact SCS LCD Speakerphones
This user’s guide is for the following system:
DSU II Digital Expandable Systems
This user’s guide applies to the following telephone models:
•Impact 8012S-** Rev. A and later.
•Impact 8024S-** Rev. A and later.
•Impact SCS 8324S-** Rev. A and later
•Impact SCS 8312S-** Rev. A and later
•Impact SCS 8324F-** Rev. A and later
Contact your Comdial dealer for updates of this as well as other
Comdial publications.
Copyright © 2003 Comdial Corporation
All rights reserved. Unauthorized use of this document is prohibited.
Comdial Corporation
106 Cattlemen Road, Sarasota, FL 34232
(941)554-5000 or (800)266-3425
-Notice-
Comdial reserves the right to make any changes and improvements in the
product described in this document at any time and without prior notice.
Impact is a trademark of Comdial Corporation. All other product names
are trademarks of their respective owners.
GCA70281
August, 03 Comdial i
ABOUT THIS BOOK
As a system attendant, you must be familiar with the operation of
your individual station and the entire digital communication system.
This attendant manual serves as both an introduction to the individual
speakerphone and system for new users and a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.
1 Getting Started
Basic Operation
The basic operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2 Answering Calls
3 Making Calls
Advanced Operation
The chapters that describe the advanced features of the DXP, DXP
Plus, and FX Series systems are as follows:
4 Advanced Call Handling
5 Nonverbal Messaging
6Programming
7 Other Features
In addition to the chapters which describe the advanced features of
individual stations, this manual also includes a chapter to describe the
features of the system which are programmed by the attendant.
8 Attendant Features
ii Comdial August, 03
Following the advanced feature descriptions are two reference tables
that provide a summary and reference of features.
Appendix A Quick Reference Guide
Appendix B Display Abbreviations
Also, tips on speakerphone use for the new users are described in
Appendix C and many general phrases and abbreviations which may
not be familiar to users are defined in the glossary. Finally, an index
completes the reference section.
Appendix C Speakerphone Characteristics
Appendix D Glossary
Appendix E Feature Networking Support
Index
What is an Attendant?
The attendant of a telephone system is typically the first person to
answer an incoming call and usually directs incoming calls to the
proper person or department within the system. In addition to call
control, the attendant controls system-wide operating features such as
night transfer (of ringing) and the system clock. Additionally, the
attendant is responsible for programming such items as system speed
dial numbers and LCD messages that are available to many of the
system users.
The system provides two fixed attendant positions at default (stations
1 and 2, intercom 1001 and 1002); however, installers can assign any
or all stations (up to 96 total) as attendant stations if they wish.
Installers can also assign up to four DSS/BLF consoles to each
attendant position where needed. In addition to the many installerenabled feature buttons that the system can make available at any
station, the system provides the attendant position with several
special purpose installer-enabled feature buttons to enhance call processing. These special purpose buttons are described in Chapter 8.
GCA70281
August, 03 Comdial iii
The system also provides capabilities for either a local stand-alone
system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS, FXT, and FXII
systems together in an arrangement that allows unified communications through the system. For a complete list of features and their
properties, see Appendix E, Feature Networking Support.
iv Comdial August, 03
Notes
TABLE OF CONTENTS
About This Book ............................................................................ i
Introduction ............................................................................... i
Basic Operation ......................................................................... i
Advanced Operation ................................................................. i
What is an Attendant? .............................................................. ii
1. Getting Started........................................................................ 1
1.1 Welcome ........................................................................... 1
1.2 Setting Up Your Speakerphone ........................................ 1
1.2.1 Positioning Your Speakerphone................................ 2
1.2.2 Setting Display Contrast ........................................... 3
1.2.3 Setting a Personal Ringing Tone............................... 4
1.2.4 Setting Volume Levels.............................................. 4
1.2.5 Answering and Making Calls.................................... 5
1.3 Understanding the Basic Functions .................................. 6
1.3.1 Alphanumeric Display .............................................. 6
1.3.2 Auxiliary Jack ........................................................... 7
1.3.3 Message-Waiting Light............................................. 7
1.3.4 Microphone Opening ................................................ 7
1.3.5 Speaker...................................................................... 7
1.4 Your Speakerphone’s Buttons .......................................... 9
1.4.1 Hold Button (HOLD) ................................................ 9
1.4.2 Interactive Buttons .................................................... 9
1.4.3 Intercom Button (Intercom) ...................................... 9
1.4.4 Mute Button (MUTE) ............................................... 9
1.4.5 DSS/BLF Programmable Buttons ........................... 10
1.4.6 Shift Button (SHIFT) .............................................. 10
1.4.7 Speaker Button (SPEAKER)................................... 10
1.4.8 Tap Button (TAP) ................................................... 10
1.4.9 Transfer/Conference Button (TRNS/CONF) ......... 11
1.4.10 Volume Control..................................................... 11
1.5 Your Speakerphone’s Display Lights ............................. 12
1.5.1 Busy Lamp Field (BLF) lights ............................... 12
1.5.2 line button:.............................................................. 12
1.5.3 Fixed Feature or Programmable Feature button:.... 13
1.5.4 MUTE button: ........................................................ 13
1.5.5 INTERCOM button:............................................... 13
1.5.6 HOLD button:......................................................... 14
1.5.7 MESSAGE button .................................................. 14
1.5.8 SPEAKER button:.................................................. 14
2. Answering Calls ................................................................... 15
2.1 Answering Outside Calls ................................................. 15
2.2 Answering Intercom Calls ............................................... 16
2.3 Night-Transferred Calls .................................................. 16
2.4 Caller ID .......................................................................... 17
2.5 Holding Calls .................................................................. 18
2.5.1 Basic Hold .............................................................. 18
2.5.2 Exclusive Hold ....................................................... 18
2.5.3 Hold Recalls ........................................................... 19
2.5.4 Directed Hold ......................................................... 20
2.6 Call Pickup ...................................................................... 21
2.6.1 Group Call Pickup .................................................. 21
2.6.2 Directed Call Pickup .............................................. 21
2.6.3 Pickup For Monitored Stations............................... 22
2.7 Receiving SOHVA Announcements ............................... 23
2.7.1 Handling an Incoming SOHVA ............................. 23
2.7.2 Voice Announce Blocking ..................................... 24
3. Making Calls ......................................................................... 27
3.1 Making Outside Calls ...................................................... 27
3.2 Making Intercom Calls .................................................... 28
3.3 Automatic Dialing ........................................................... 30
3.4 Redialing ......................................................................... 31
3.4.1 Redial - Last-Dialed Number ................................. 31
3.4.2 Automatic Redialing............................................... 32
3.4.3 Redial Programming (Storing Numbers) ............... 33
3.4.4 Sending SOHVA Announcements ......................... 34
3.5 Camping On Options ...................................................... 35
3.5.1 Busy or Idle Station, Automatic Callback............... 35
3.5.2 Busy Station, Wait For An Answer (Call Waiting) 36
4. Advanced Call Handling ..................................................... 37
4.1 Waiting for a Line (Queuing) ......................................... 37
4.2 Call Transferring ............................................................. 38
4.2.1 Screened Call Transfers .......................................... 38
4.2.2 Unscreened Call Transfers ...................................... 40
4.3 Conferencing ................................................................... 41
4.3.1 Creating a Conference Call ..................................... 41
4.3.2 Unsupervised Conference Calls .............................. 42
4.4 Call Parking .................................................................... 44
4.4.1 Handling Park Recalls............................................. 44
4.5 Call Forwarding .............................................................. 45
4.5.1 Forwarding a Call.................................................... 45
4.5.2 Call Forward Outside System (CFOS).................... 47
5. Nonverbal Messaging .......................................................... 49
5.1 Station-To-Station Message Delivery ............................. 49
5.2 Message Waiting Light and Messaging .......................... 50
5.3 LCD Message Delivery .................................................. 52
5.4 Assist Button Message Delivery ..................................... 53
6. Programming ........................................................................ 55
6.1 DSS Numbers ................................................................. 55
6.2 Autodial and Speed Dial Numbers ................................. 56
6.3 Feature Access Codes ..................................................... 58
6.4 Feature Buttons ............................................................... 61
6.4.1 Special Purpose Feature Buttons............................. 63
6.4.2 Assist Button ........................................................... 65
7. Other Features ..................................................................... 67
7.1 Line Groups .................................................................... 67
7.2 Volume Control .............................................................. 68
7.2.1 Setting Current Volume Level ................................ 68
7.3 Muting Your Speakerphone ............................................ 70
7.4 Default Volume Control ................................................. 70
7.5 Background Music .......................................................... 71
7.6 Tracker Paging System ................................................... 72
7.7 Auxiliary Jack .................................................................74
7.8 Dial by Name .................................................................. 77
7.9 Programmed Button Display ........................................... 78
7.10 Automatic Set Relocation ............................................. 79
7.11 Account Codes .............................................................. 80
7.12 Paging ............................................................................ 81
7.13 Do Not Disturb Condition ............................................. 82
7.14 Data Interface Unit ........................................................ 83
7.15 IMIST Module .............................................................. 84
7.16 DSS/BLF Console Operation ........................................ 86
7.16.1 Accessing The DSS/BLF Console Button Levels 87
Appendix A Feature Access Codes ......................................... 89
Appendix B Display Abbreviations ........................................ 93
Appendix C Glossary................................................................ 99
Appendix D Speakerphone Characteristics ......................... 109
Full-Duplex Speakerphone Characteristics .......................... 109
Speakerphone User Guidelines ............................................ 110
Index .......................................................................................... 113
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 1
1. GETTING STARTED
1.1 Welcome
Congratulations and thank you for using a Comdial telephone! Your
digital speakerphone is supported by a communication system with
hundreds of built-in, standard features. This manual serves as a
helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators.
The remaining sections are titled as follows:
• Setting Up Your Speakerphone
• Understanding the Basic Functions
• Your Speakerphone’s Buttons
• Your Speakerphone’s Display Lights
1.2 Setting Up Your Speakerphone
When your new speakerphone arrives, the system
installer unpacks it and connects the line to a system
jack. The following sections describe a few initial
adjustments that allow you
to quickly begin making and
answering calls with some
of the most basic features.
Getting Started GCA70-281
2 Comdial August, 03
1.2.1 POSITIONING YOUR SPEAKERPHONE
You should adjust the position of the speakerphone on your desk or
table to suit your individual needs and maximize the performance of
the sound activated features. When using your speakerphone, the
microphone and loudspeaker are farther from you than when you use
a handset. Some positioning tips to consider include:
For the microphone to best detect your voice, speak within three feet
of it and face the speakerphone.
Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
Place the telephone on a hard surface and away from table edges. Do
not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.
If you are using an Impact SCS model, your telephone has an
adjustable pedestal to allow you to select the most comfortable
viewing angle. When you receive the telephone, the pedestal is in its
lowest position—flush against the pedestal.
• To adjust the pedestal
(Impact SCS Models
only),
1. GRASP the rear of the
pedestal base firmly with
one hand AND LIFT the
rear portion of the telephone upward with your
other hand.
2. LIFT the telephone
upward with one hand
AND RAISE the telephone supporting arms upward with your
other hand. (Notice there are three sets of notches under the
telephone corresponding to the three positions available.)
Telephone
Pedestal Base
Supporting Arm
PED01
First Notch
Second Notch
Third Notch
(For Highest Position)
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 3
3. When the telephone is at the desired height, SELECT the clos-
est pair of notches AND INSERT the supporting arms in the
notches. PRESS DOWN slightly on the telephone until you
feel the supporting arms snap into place.
Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place
the telephone in an area that is free from the danger of spills.
1.2.2 SETTING DISPLAY CONTRAST
You can darken or lighten the contrast of the display for best viewing.
• To adjust the display contrast,
1. SELECT OPTIONS.
2. SELECT NEXT until the DISP option appears.
3. SELECT DISP. Your display will read CONTRAST LEVEL
4. SELECT LIGHT or DARK once for each degree of change
desired.
5. PRESS SPEAKER to end.
NOTE:For more tips and information on speakerphone use
including the use of a Full-Duplex Speakerphone, see Appendix D,
Speakerphone Characteristics,
Getting Started GCA70-281
4 Comdial August, 03
1.2.3 SETTING A PERSONAL RINGING TONE
You can choose one of many different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.
• To select one of the ring tones, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the RING option appears.
3. SELECT RING.
4. SELECT UP OR DOWN to choose ring tone in display (a
new tone will sound at each up or down press).
5. PRESS SPEAKER to end.
1.2.4 SETTING VOLUME LEVELS
The volume control on your telephone
is a multipurpose control you can use
to set the volume (loudness) of the
ringer, the speaker, and the handset.
• To set the ringer loudness
level,
—While your telephone is on-
hook and idle, PRESS the VOL-
UME UP OR VOLUME
DOWN button once for each change in loudness you desire.
The ringer sounds once for each change as an example of the
current setting.
Note: If you set the ringer to the OFF position, your telephone
sounds a short ring burst once for each call you receive at your station.
Volume Up
Button
Volu me Do wn
Button
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 5
• To set the speaker and
handset loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP
OR VOLUME DOWN button
once for each change in
speaker volume that you
desire.
3. LIFT handset.
4. PRESS the VOLUME UP OR VOLUME DOWN button once
for each change in handset volume that you desire.
1.2.5 ANSWERING AND MAKING CALLS
Your speakerphone is now properly configured to answer and make
calls to both stations within your system (intercom calls) and outside
lines. Remember that when dialing an outside number, you must first
select a line to connect your system to the local exchange.
• When you hear outside ringing (long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
Note: When a call ends, the system resets the speaker and handset
volume of all future calls to the programmed (default) setting. For
instructions in setting your speakerphone’s default volume, see Volume Control section in the system specific Features chapter.
MUTESHIFT
TAP
HOLD
TUVPRS WXY
DEF
A
BCQZ
MNOJKLGHI
#
COMDIAL
Volume Up
Button
Volu me Down
Button
Getting Started GCA70-281
6 Comdial August, 03
• When you hear intercom ringing (two short bursts),.
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL
9 OR PRESS other line button to select line (See Line
Groups in the system specific Features chapters for more infor-
mation on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
• To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or tone will
be heard).
3. SPEAK toward telephone OR LIFT handset if privacy is
desired.
1.3 Understanding the Basic Functions
Your speakerphone provides many versatile features for your use.
These features are explained in terms of what they allow you to do.
1.3.1 ALPHANUMERIC DISPLAY
(Liquid Crystal Display—LCD)
• Displays time, day, date, and active call information
• Keeps you apprised of the status of your telephone
• Provides programming prompts
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 7
1.3.2 AUXILIARY JACK
(only on Impact 8024S and Impact SCS Models)
—Allows you to connect a headset, an external amplified ringer,
a tape recorder, or an external paging amplifier to your telephone
1.3.3 MESSAGE-WAITING LIGHT
—Indicates that a message awaits pick up
1.3.4 MICROPHONE OPENING
—Allows hands-free operation of speakerphone (speak clearly
toward microphone opening)
1.3.5 SPEAKER
• Sounds distant party’s voice
• Sounds ringing and call-in-progress tones
Getting Started GCA70-281
8 Comdial August, 03
Impact 8024S-** LCD Speakerphone
Impact SCS 8312S-** LCD Speakerphone
Interactive Buttons
(NOT programmable)
LCD Alphanumeric
Display
Transfer/
Conference
Button
Hold
Button
Intercom
Button
Programmable
Buttons
MUTESHIFTTAPHOLD
TUVPRS WXY
DEFABCQZ
MNOJKLGHI
#
AW700A
Handset
Keypad
TAP
Button
Message
Waiting
Light
Microphone
Opening
Speaker
Button
Mute
Button
Shift
Button
Vo l ume Up
Vo l ume Do wn
Connectors On Bottom Of Telephone
Optional
Headset
Line Cord
Handset
Telephone Speaker
Dialpad
Handset
Programmable Buttons
Speaker Button*
Microphone Opening
Intercom Button*
SCS03
LCD Alphanumeric
Display
Interactive Buttons
(NOT programmable)
Shift Button*
Mute Button*
Hold Button*
Message Waiting Light*
TAP Button*
Transfer/Conference Button*
R
*NOTE: These are default button locations.
Some systems may permit reprogramming of
these buttons to better suit your application.
Vo l um e U p
Volume Down
Connectors On Bottom Of Telephone
Optional IMIST Module
Handset or
Headset
Optional Console-Top
Line Cord-Bottom
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 9
1.4 Your Speakerphone’s Buttons
1.4.1 HOLD BUTTON (HOLD)
• Places a line or intercom call on hold
• Stores pauses in number sequences during programming
• If available, scrolls through LCD response messages
• If multiple held calls feature is available, scans or scrolls
through calls placed on hold (when hold light is flashing)
1.4.2 INTERACTIVE BUTTONS
(located below alphanumeric display)
• Provide quick and easy access to system features
• Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable)
1.4.3 INTERCOM BUTTON (INTERCOM)
• Selects an intercom line
• Allows you to initiate many of the telephone’s features
1.4.4 MUTE BUTTON (MUTE)
• Keeps the person on the line from hearing your conversation
• Allows reply to a Subdued Off-Hook Voice Announcement
(SOHVA).
Getting Started GCA70-281
10 Comdial August, 03
1.4.5 DSS/BLF PROGRAMMABLE BUTTONS
• Allow you to store numbers for automatic dialing functions
• Allow you to store telephone extension numbers for Direct
Station Selection (DSS)
• May be programmed as a feature button
• May be designated a line button by your system installer
1.4.6 SHIFT BUTTON (SHIFT)
—Allows you to enter a second tier for storing and/or automati-
cally dialing speed dial numbers. (That is, you can store two
speed dial numbers at every programmable button location—
one in the regular tier and one in the second tier). You activate
the shift function by pressing this button and turning the shift
light on before storing or automatically dialing a speed dial
number from the second tier.
1.4.7 SPEAKER BUTTON (SPEAKER)
• Turns your speaker on or off
• Disconnects a call when you are on a hands free call
• Ends or cancels programming
1.4.8 TAP BUTTON (TA P)
• Recalls dial tone or generates a hookflash
• Retrieves held calls or last call placed on hold
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 11
1.4.9 TRANSFER/CONFERENCE BUTTON (TRNS/
CONF)
• Transfers calls
• Sets up conference calls
1.4.10 VOLUME CONTROL
—Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode
Impact 8012S-** LCD Speakerphone
MUTE
SHIFT
TAPHOLD
TUVPRS WXY
DEFABCQZ
MNOJKLGHI
#
AW700
LCD Alphanumeric Display
Speaker
Handset
TAP
Button
Transfer/
Conference
Button
Message
Waiting
Light
Hold
Button
Intercom
Button
Microphone
Opening
Speaker
Button
Mute Button
Shift Button
Volume Down
Keypad
Programmable
Buttons
Interactive Button
s
(NOT programmable)
Vo l um e Up
Connectors On Bottom Of Telephone
Line Cord
Handset
Getting Started GCA70-281
12 Comdial August, 03
1.5 Your Speakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
1.5.1 BUSY LAMP FIELD (BLF) LIGHTS
(next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button):
• Steady red = station is in use.
• Flashing red = station is receiving a call.
• Winking/Fluttering red = message-waiting light set for you by
station associated with that DSS button.
1.5.2 LINE BUTTON:
• Steady green = this is your line, either on-hook (in a hands free
mode) or off-hook, when the line is active.
• Steady red = another station is using this line.
• Flashing red = a call is coming in on this line.
• Flashing orange = this line will be answered when you lift the
handset.
• Winking green = your line is on hold.
• Winking red = the call has been placed on hold by another
station.
• Fluttering orange or green = your line has recalled from hold.
• Fluttering red = the line put on hold by another station has
recalled.
NOTE:You can find the programmable buttons that the installer
designates line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate
their unique features.
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 13
1.5.3 FIXED FEATURE OR PROGRAMMABLE FEATURE BUTTON:
• Steady red = the feature is on.
• Steady off = the feature is off.
1.5.4 MUTE BUTTON:
—On steady = called party cannot hear your conversation.
1.5.5 INTERCOM BUTTON:
• Steady green or red = you are using your intercom.
• Fluttering red = an LCD message is set on your telephone for
others to receive when calling.
• Flashing orange = someone is calling your extension or a call is
being transferred to you.
NOTE:You can find the programmable buttons that the installer
designates feature buttons through user programming in the same
location as the DSS/BLF programmable buttons. Ensure that these
buttons are labeled correctly to indicate their unique features.
Getting Started GCA70-281
14 Comdial August, 03
1.5.6 HOLD BUTTON:
—(Non-SCS Series models) Flashing/Fluttering red = message
waiting.
1.5.7 MESSAGE BUTTON
(SCS Series Models only):
—Winking green = message awaits pick up.
1.5.8 SPEAKER BUTTON:
• On steady (with the telephone on hook and busy) =
speakerphone mode
• On steady (with telephone on hook and idle) = background
music is turned on.
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 15
2. ANSWERING CALLS
2.1 Answering Outside Calls
A call that rings on an outside line sounds long, single-tone bursts and
lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your
station answers when you lift the handset; a red light flashes for any
other ringing line.
Also, when an outside call rings at your station, the LCD screen displays any caller ID information that your station is programmed to
receive.
• When you hear outside ringing (long bursts) and
observe an orange flashing light,
1. For speakerphone, PRESS flashing line button AND SPEAK
toward telephone.
2. For privacy, LIFT handset.
• When you hear outside ringing (long bursts) and
observe a red flashing light,
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
Answering Calls GCA70-281
16 Comdial August, 03
2.2 Answering Intercom Calls
Your station receives intercom calls in one of two ways depending
upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first
setting, the telephone rings in a distinctive pattern and the user of the
receiving station must take action to answer.
• When you hear an intercom tone followed by a caller’s
voice,
—SPEAK toward the telephone to answer, OR LIFT handset if
privacy is desired.
• When you hear intercom ringing (short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
2.3 Night-Transferred Calls
(Line Answer From Any Station)
The system attendant can take action that transfers incoming calls to a
particular station or stations for off-hour ringing.
• When you hear ringing,
1. PRESS INTERCOM.
2. DIAL
80.
3. SPEAK toward telephone to answer call OR LIFT handset if
privacy is desired.
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 17
2.4 Caller ID
(Automatic Number Identification)
The number of the calling party will be displayed if your telephone
has been assigned Caller ID service and you have one of the following:
• Lines that ring audibly at your station.
• Lines that ring audibly at another station that you answer with
call pickup.
• Lines that are transferred to your station.
Incoming call numbers are displayed in the upper half of the LCD. If
caller’s name is available, it is displayed in the lower half of the LCD.
If another call rings in while on a incoming call, the second caller’s
number flashes on the LCD for five seconds.
• To dial the number of the last incoming call while on an
active call,
1. PRESS HOLD.
2. PRESS programmed SAVED NUMBER REDIAL button. (See
Feature Buttons section on page 58 for programming.)
Answering Calls GCA70-281
18 Comdial August, 03
2.5 Holding Calls
2.5.1 BASIC HOLD
You can place a call on hold and retrieve it later. With a regular hold,
you can pick up the held call at your telephone or another user can
pick the call up at a telephone sharing the held call line appearance.
• To place a call on hold,
—PRESS HOLD. The light above your line button begins to blink.
• To retrieve a held call,
1. PRESS line button of the held call (with winking green light),
OR PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
2.5.2 EXCLUSIVE HOLD
With an exclusive hold condition, you must pick up the held call at
your telephone; no other telephone has access to the call.
• To place a call on exclusive hold,
—PRESS HOLD twice.
• To retrieve exclusive hold,
1. PRESS line button of held call (with winking green light), OR
PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 19
2.5.3 HOLD RECALLS
After a call has been on hold for the period of time (set by the installer
of your system), the system causes three quick hold recall tone bursts
to sound at your telephone and the flash rate of the line button
becomes faster. If the call is on exclusive hold, it will revert to
manual hold after the hold recall period has expired.
• If a held line is recalling,
choose one of the following:
1. SELECT HOLD (interactive
button) to place the call on hold
at your station and restart hold
timer.
2. PRESS line button (with flutter-
ing green light) OR SELECT
ANS to retrieve the call.
R
ecall L123
HOLD ANS
A Recalling Held LIne
Answering Calls GCA70-281
20 Comdial August, 03
2.5.4 DIRECTED HOLD
The installer can add a directed station hold feature to your telephone.
With this feature, you can place a call on hold at another telephone.
• To place a call on hold at another telephone (directed
hold),
1. While on line, PRESS INTERCOM.
2. DIAL
*90.
3. DIAL extension number of telephone to receive held call.
• You can pick this call back up if you need to. To do this,
1. DIAL *4.
2. DIAL extension number of that telephone.
3. ANSWER call as desired OR PRESS SPEAKER to hang up.
• To pick up a call that was placed on hold at your
telephone by a user at another telephone,
—PRESS INTERCOM AND DIAL #90.
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 21
2.6 Call Pickup
The Impact system offers three distinct methods to answer incoming
calls that are ringing at other stations.
2.6.1 GROUP CALL PICKUP
The installer often arranges several telephones together in a user
group. If your telephone is so arranged, you can answer calls that are
ringing at other stations within your particular group.
• To answer a call that is ringing within your group,
1. PRESS INTERCOM.
2. DIAL
#4.
3. SPEAK toward telephone OR LIFT handset if privacy is
desired.
2.6.2 DIRECTED CALL PICKUP
Also, you can answer a call that is ringing at any telephone in the
system if you know the ringing telephone’s extension number.
• To answer a call that is ringing at any telephone in the
system,
1. PRESS INTERCOM.
2. DIAL
*4.
3. DIAL extension number of ringing telephone.
4. SPEAK toward telephone OR LIFT handset if privacy is
desired.
Answering Calls GCA70-281
22 Comdial August, 03
2.6.3 PICKUP FOR MONITORED STATIONS
Your telephone may have the personal intercom number of another
telephone appearing at a programmable button location. You can use
the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if
you wish.
• To monitor another telephone,
—OBSERVE the BLF light indications next to the Direct Station
Select (DSS/BLF) button:
• Off = Station is idle
• Flashing (if programmed) = Station has an incoming call
• On = Station is busy
• To call an idle monitored station or to answer one that
is ringing,
1. NOTE the BLF light condition.
2. PRESS assigned DSS/BLF button.
3. SPEAK toward telephone OR LIFT handset if privacy is
desired.
Your
Station
Ringing
Station
If ringing telephone
is within your designated
calling group...
...DIAL # 4
For any ringing telephone...
...DIAL 4 + extension code
✳
If you have programmed
a DSS/BLF button for
the ringing telephone...
...PRESS
flashing
DSS/BLF
button
Answering Calls for Other Stations
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 23
2.7 Receiving SOHVA Announcements
(Subdued Off Hook Voice Announce)
2.7.1 HANDLING AN INCOMING SOHVA
This feature allows an intercom caller to break into your call by
making an announcement through your handset receiver. The distant
party that you are currently talking to cannot hear the announcement
made by the SOHVA caller.
• To respond to a SOHVA
verbally,
1. PRESS AND HOLD
MUTE.
2. SPEAK into handset. Dis-
tant party cannot hear your
response.
3. RELEASE MUTE after
response is complete to
return to distant party.
S12 Calling
BLOCK
MSG
Incoming SOHVA
Answering Calls GCA70-281
24 Comdial August, 03
• To respond to a SOHVA
nonverbally through
Response Messaging,
1. SELECT MSG.
2. SELECT HVHLD OR
TKMSG OR CLBK (Message appears in the display of
the telephone making the
SOHVA).
3. CONTINUE your current
call with distant party. (SOHVA caller is automatically disconnected from your telephone).
• To respond to a SOHVA by blocking (see below for
more information),
—SELECT BLOCK when you hear SOHVA tone. (SOHVA
call is disconnected).
2.7.2 VOICE ANNOUNCE BLOCKING
If your system installer makes this feature available, you can prevent
voice announcements from sounding over your telephone speaker if
you wish. This feature also blocks Subdued Off-Hook Voice
Announcements (SOHVA) and displays Access Denied in response to
attempted SOHVAs.
Note: Although a SOHVA may be received, you CAN NOT respond
to a SOHVA while active in speakerphone mode. When SOHVA
tone is received when in speakerphone mode, you must lift your
handset before responding to the SOHVA as above.
S12 Calling
HVHLD
TKMSG CLBK
Message Response
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 25
• To block (unblock) all
voice-announced calls,
1. SELECT OPTIONS.
2. SELECT NEXT until VAB
appears.
3. SELECT VA B .
4. SELECT ON to block (OR
OFF to unblock).
5. PRESS SPEAKER to end.
Voice Ann. Block
ON OFF< EXIT
You r
Station
SOHVA
Delivering
Station
INCOMING
SOHVA
VERBAL
NONVERBAL
BLOCK
SOHVA RESPONSES
Press and Hold MUTE
While Speaking
Select MSG And
Choose Message
To De l ive r
Select BLOCK
To Di s c onn e c t
Answering a SOHVA
Answering Calls GCA70-281
26 Comdial August, 03
Notes:
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 27
3. MAKING CALLS
3.1 Making Outside Calls
You can manually dial a number over any telephone line you select.
Or, if the installer assigned a prime line or the idle line preference
feature to your LCD speakerphone, the system automatically selects a
line for use when you lift the handset.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9 OR other line but-
ton to select line (See Line
Groups in the system specific Advanced Features
chapters for more information on selecting an outside
line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
If your station has an assigned prime line, you will not have to select a
line before dialing outside your system.
• To dial an outside number using your prime line,
1. PRESS SPEAKER OR LIFT handset if privacy is desired.
Outside line is automatically selected.
2. LISTEN for dial tone.
3. DIAL number.
Line 2
SAVEARDL
Outside Dialing Display
Making Calls GCA70-281
28 Comdial August, 03
3.2 Making Intercom Calls
There are two methods for making an intercom call. One causes the
called telephone to ring (tone-first). The other causes your voice to
sound out at the called telephone (voice-first). Your installer can set
the system to deliver either tone-first or voice-first calling.
• To manually cause the
other telephone to ring
(tone calling),
1. PRESS INTERCOM.
2. DIAL extension number
(called telephone will ring)
.
Note: The following instructions assume a tone-first setting. You
can change a call to voice announce signaling for that call simply
by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.
J Doe
TRACK CAMP MSG
Calling J Doe
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 29
• To tone call automatically,
—PRESS DSS/BLF button (called telephone will ring).
• To voice announce
manually,
1. PRESS INTERCOM.
2. DIAL extension number.
3. SPEAK your announcement.
• To voice announce
automatically,
1. PRESS DSS/BLF button.
2. SPEAK your announcement.
Note: The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call
simply by pressing the INTERCOM button again after dialing the
extension number or by pressing the DSS/BLF button again.
Wed 12 10:42
J Doe
Connected to J Doe
Making Calls GCA70-281
30 Comdial August, 03
3.3 Automatic Dialing
This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers.
There are two types of speed dial numbers: (1) numbers that you store
for your own use (personal speed dial numbers, autodial numbers),
and (2) numbers that the system attendant stores for everyone’s use
(system speed dial numbers).
• To automatically dial an autodial number from one of
the programmable buttons on your station, choose one
of the following:
1. PRESS programmed autodial button (line selection is usually a
part of the stored speed dial number).
2. PRESS SHIFT AND programmed autodial button (to choose
number stored as second choice at that button).
• To dial a personal speed dial number,
—While on hook; DIAL speed dial number on dial pad (0 to 9).
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 31
• To dial a system speed dial number,
—While on hook, DIAL * AND system speed dial number. IF
your system requires manual line selection, PRESS HOLD
before the speed dial numbers.
3.4 Redialing
If the last number you have called is busy or is not answering, you
have several options for redialing. You can redial it once, initiate a
repeated dialing of it, or save it for later redialing using a programmed SAVED NUMBER REDIAL button.
3.4.1 REDIAL - LAST-DIALED NUMBER
• To redial the last-dialed number,
1. PRESS SPEAKER OR HANG UP handset to disconnect cur-
rent ringing or busy tone.
2. DIAL #.
3. LISTEN for ringing or busy tone over the telephone speaker.
Note: If you manually choose a line for dialing, press HOLD
before using a speed dial. If you place a call on hold prior to using
your speed dial, pause several seconds before you press the speed
dial button; if you immediately press the speed dial button, the system will choose the line that you have on hold to place your speed
dial call.
OR
Speed Dial Numbers
DIAL desired number
for personal speed dial
DIAL and number
for system speed dial
✳
Autodial Numbers
PRESS button of
desired number
to dial directly
Making Calls GCA70-281
32 Comdial August, 03
3.4.2 AUTOMATIC REDIALING
• To redial the number
once a minute for 10
minutes,
1. SELECT ARDL OR PRESS
programmed AUTOMATIC
REDIAL button. (See page
65 for directions on programming an Automatic
Redial button.)
2. The number will be dialed once a minute for 10 minutes
(INTERCOM light flashes). Listen for ringing or busy tone
over the monitor speaker.
Note: You must pick up the handset once the call is connected, or
the system will disconnect the call after 30 seconds.
918045551212
ARDL
SAVE
Automatic Redial Option
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 33
• To cancel this automatic redial action,
1. LIFT AND REPLACE handset OR, USE the telephone for
some other function.
2. The INTERCOM light then turns off and the phone returns to
idle.
3.4.3 REDIAL PROGRAMMING (STORING NUMBERS)
The system will save the first 16 digits of the last manually dialed
number so that it can be redialed later; however, subsequent dialing
activity overwrites any number the system has temporarily saved.
• To permanently store a number you’ve just dialed,
SELECT SAVE.
• To dial the saved number,
1. PRESS HOLD.
2. PRESS programmed SAVE NUMBER REDIAL button. (See
page 62 for instructions on programming a Save Number
Redial button.)
Making Calls GCA70-281
34 Comdial August, 03
3.4.4 SENDING SOHVA ANNOUNCEMENTS
(Subdued Off-hook Voice Announcements)
You can make a private voice announcement to another station that is
off-hook and busy on a call if the installer has arranged the system to
provide this feature.
• Make a SOHVA
announcement using the
SOHVA button as
follows:
1. MAKE intercom call AND
HEAR busy tone. If called
station is on outside line, ringback tone is heard, but
SOHVA is still available.
2. SELECT SOHVA AND HEAR several quick tone bursts.
3. MAKE announcement (busy tone means that your SOHVA has
been denied through system programming or that the called
party has blocked your SOHVA).
4. WAIT on line for reply (either verbal or LCD reply).
J Doe Ext 321 Is Busy
SOHVA
CAMP NEXT
Making a SOHVA
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 35
3.5 Camping On Options
3.5.1 BUSY OR IDLE STATION, AUTOMATIC CALLBACK
If the telephone you have called on the intercom line is busy or rings
with no answer, you can have the system ring your telephone when
the called station becomes idle (if it was busy) or when there is any
activity initiated at that telephone (if it rang with no answer before).
• To camp on at a busy or no answer station,
1. MAKE intercom call.
2. SELECT CAMP.
3. Your telephone immedi-
ately hangs up. When the
telephone you called
becomes idle, your telephone will ring with five
short ring bursts.
4. PRESS INTERCOM
when you hear the ring
bursts. The other telephone will start ringing.
• To cancel automatic ringback,
—PRESS INTERCOM AND DIAL #6.
• To camp on at a station with a Do Not Disturb
condition set,
1. MAKE intercom call.
2. SELECT CAMP. A callback will occur when called station is
no longer set in the Do Not Disturb mode.
Note: If you make a call in the voice-announce mode and receive
no answer at the called station, press INTERCOM before selecting
CAMP button in order to camp-on at that station.
J Doe Is Busy
SOHVA
CAMP NEXT
Selecting Camping
Making Calls GCA70-281
36 Comdial August, 03
3.5.2 BUSY STATION, WAIT FOR AN ANSWER (CALL
WAITING)
If the telephone you have called is busy, you can send a call waiting
tone to a busy telephone and wait on the line for an answer.
• To camp on when you
hear a busy signal,
1. SELECT NEXT until
CWAIT appears.
2. SELECT CWAIT.
3. WAIT on line for reply.
4. Called party can place
the current call on hold or
disconnect from the call
to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation.
J Doe Is Busy
CWAIT
OVER MSG
Sending Call Waiting Signal
1
2
3
4
5
6
7
8
9
0
*
#
Your
Station
Idle
Station
Busy
Station
To W ait Fo r
Callback...
...Select CAMP
and Disconnect
To S en d Ca ll
Waiting Tone...
...Select CWAIT
and Wait for Reply
To W ait Fo r
Callback...
...Select CAMP
and Disconnect
When idle,
your call
is connected.
Busy station
hears tone
and ma
y
respond
or ignore.
When an
y
activit
y
occurs at station,
your call is
connected.
BUSY
NO ANSWER
Camp On Options
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 37
4. ADVANCED CALL HANDLING
4.1 Waiting for a Line (Queuing)
If all the lines in a line group are busy, you can place your telephone
in a queue to await an idle line in the line group.
• To queue for a line group,
1. PRESS INTERCOM.
2. DIAL line group access code (9, 81, 82, 83).
3. HEAR busy tone.
4. DIAL *8 and hang up.
5. When line group is free, your telephone sounds several short
ring bursts.
6. LIFT the handset, LISTEN for dial tone AND MAKE call.
• To cancel line group queuing,
—PRESS INTERCOM, DIAL #8 AND HANG UP.
• To queue for a line that appears on your telephone,
1. PRESS HOLD.
2. PRESS line button of busy line.
3. HEAR short tone.
4. When the line is free, your telephone sounds five short ring
bursts telling you that you can use your line.
5. LIFT handset to answer. If you no longer need the line, ignore
the ring burst.
Advanced Call Handling GCA70-281
38 Comdial August, 03
4.2 Call Transferring
4.2.1 SCREENED CALL TRANSFERS
You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you first identify the caller to the party receiving
the transfer (giving that user the opportunity to prepare for the call),
you have made a screened transfer.
• To screen and transfer a call to
another telephone in the
system,
1. Answer call.
2. Press Trans/Conf (call is auto-
matically placed on hold).
3. Dial extension number of tele-
phone to receive transfer, or press DSS/BLF button for that
extension.
4. Announce call when intercom party answers.
5. Press speaker to disconnect (if in speakerphone mode), or hang
up.
The intercom party then has the call (if he or she answered the
screened transfer with the handset). If you announce the transfer over
the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.
Push T/C To CONF
SPKR To Transfer
Selecting a Transfer
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 39
• If the intercom party is busy,
take one of the following steps
(if made available at your
telephone by installer
programming):
1. SELECT RECON to reconnect
the call to your station.
2. SELECT SOHVA to interrupt
the call and tell the intercom party
that a call awaits.
3. SELECT MSG to leave a mes-
sage-waiting indication at the
called station.
4. SELECT CAMP to camp-on to
that station.
5. SELECT OVER to override the busy signal and join the call in
progress.
• If the intercom party does not
answer their telephone when
ringing, take one of the
following steps:
1. SELECT CAMP to camp-on to
the station.
2. SELECT MSG to leave a mes-
sage-waiting indication at the station.
J
Doe Is Busy
RECON OVER MSG
Unable to Transfer
J
Doe Is Busy
RECON OVER MSG
More Transfer Options
J
Doe
CAMP MSG
T
RACK
No Answer from J Doe
Advanced Call Handling GCA70-281
40 Comdial August, 03
4.2.2 UNSCREENED CALL TRANSFERS
You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you transfer the call without first announcing it,
you have made an unscreened transfer.
• To transfer an unscreened call to another system telephone,
1. ANSWER call.
2. PRESS TRNS/CONF (call is automatically placed on hold).
3. DIAL extension number of telephone to receive transfer, OR
PRESS DSS/BLF button for that extension.
4. PRESS SPEAKER to disconnect (if in speakerphone mode),
OR HANG UP. The transfer will ring at the called telephone.
• If an unscreened transfer call
is not answered and recalls to
your telephone, you can take
one of the following steps:
1. PRESS HOLD to place the call
on hold at your telephone.
2. SELECT ANS to return to the
call.
3. SELECT SEND to retry the transfer.
Attempted Transfer of
R
ecall Line 2
SEND HOLD ANS
Line 2 to J Doe is Recalling
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 41
4.3 Conferencing
4.3.1 CREATING A CONFERENCE CALL
When your telephone is joined together with several other telephones
on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom
parties.
• To set up a conference call that
includes both outside lines and
intercom parties, outside lines
alone, or intercom parties alone,
1. MAKE first call.
2. PRESS TRNS/CONF (call is placed
on hold automatically).
3. MAKE next call.
4. PRESS TRNS/CONF to establish conference.
5. REPEAT the last three procedures to add up to two more par-
ties, establishing a 5-party conference (including yourself).
• To continue conversation on
remaining line after other outside
lines have dropped out of
conference,
—PRESS the line button of the
remaining party.
Note: When setting up a conference call with outside lines and
internal telephones, you must call the outside lines first.
Push T/C To CONF
SPKR To Transfer
Setting a Conference
Conference
J Doe J Smith
Active Conference
Advanced Call Handling GCA70-281
42 Comdial August, 03
• To retrieve a line from hold and bring that party back into
the conference,
1. PRESS TRNS/CONF.
2. PRESS line button.
3. PRESS TRNS/CONF.
4.3.2 UNSUPERVISED CONFERENCE CALLS
If you are involved in a conference call with two outside lines, you
can drop out of this established conference call and leave the outside
lines in the conference with each other. This is known as an “unsupervised conference” call.
• To drop out of a conference call between you and two outside
lines (creating an unsupervised conference),
—DIAL # AND HANG UP (lines remain lighted/in use until
one or both outside parties disconnect).
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 43
• To rejoin an unsupervised conference between two outside
lines,
—PRESS one of the lighted buttons where conference is taking
place.
Managing a
Conference
Call
Other
Station
Other
Station
Your
Station
To Add a Caller
to a Conference...
To Remo ve a C a l l e r
From A Conference...
To Drop Out of
A Conference...
... Press TRNS/CONF
...Select Line Button
and Disconnect Line
...Dial #
Managing a Conference
Advanced Call Handling GCA70-281
44 Comdial August, 03
4.4 Call Parking
You can place an outside call on hold in the system so that it can be
answered from any station even though it does not have a line
appearance for the call. You accomplish this by placing the call in one
of nine park orbits, where the call remains until it is answered.
• To place an outside call on hold within the system where it
can be answered at any telephone in the system (parking a
call in orbit),
1. While on the call, PRESS INTERCOM AND DIAL *.
2. DIAL code for park location (orbit) ( 91 to 99 for orbit 1–9).
3. REMEMBER the code for later use OR MAKE IT KNOWN
to those who need to know in order to retrieve the call.
• To retrieve an outside call that was placed on hold in the
system (parked),
1. From any station, PRESS INTERCOM AND DIAL #.
2. DIAL code for orbit 1–9 ( 91 to 99 ).
4.4.1 HANDLING PARK RECALLS
When a parked call times out of the system, it will return to your telephone in the form of a park recall.
• To answer a park recall,
—SELECT ANS. The call will then connect to your station.
• To place a park recall on hold at
your station,
—SELECT HOLD. After the call
remains on hold for a period of
time, it rings back to your telephone as a hold recall.
R
ecall Li
HOLD ANS
A Park Recall
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 45
4.5 Call Forwarding
4.5.1 FORWARDING A CALL
You can forward calls that normally ring at your telephone to another
telephone for answering. You can forward just your prime line and
intercom calls or you can forward all calls that ring at your telephone.
Outside
Caller
Your
Station
Other
Stations
Parking
Orbit
To Place Cal l
In a Parking Orbit...
To Retrieve a
Parked Call From
Any Other Station...
If the Parked Call
Is Not Answered
Within a Set Time,
It Recalls To Your
Station
...DIAL and
Orbit Number
(91-99)
✳
...DIAL # and
Orbit Number
(91-99)
Parking Calls
Advanced Call Handling GCA70-281
46 Comdial August, 03
• To forward your calls,
1. SELECT OPTIONS.
2. SELECT NEXT until CFWD
appears.
3. SELECT CFWD.
4. SELECT PERS for prime line
and intercom calls, OR SELECT ALL for all calls.
5. SELECT SET to enable call for-
warding.
6. DIAL extension number of tele-
phone to receive your forwarded
calls.
7. PRESS SPEAKER to end. (Your
telephone will ring a short ring burst each time an intercom call
is forwarded to remind you that this is happening).
• To cancel call forwarding,
1. SELECT OPTIONS.
2. SELECT NEXT until CFWD
appears.
3. SELECT CFWD.
4. SELECT PERS for prime line
and intercom calls, OR SELECT ALL for all calls.
5. SELECT CLEAR to disable call forwarding.
6. PRESS SPEAKER to end.
Call Forward
PERS ALL PREV
Call Forward
SET CLEAR PREV
F
WD to J Doe
MON
24 12:35
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 47
4.5.2 CALL FORWARD OUTSIDE SYSTEM (CFOS)
The Call Forward Outside System (CFOS)* feature gives DSU II
Digital Expandable Systems station users the ability to forward line
calls to a remote location outside the system. CFOS remains in effect
in the event of a loss of power or a system reset.
• To activate the CFOS feature,
1. PRESS INTERCOM *07.
2. PRESS the speed dial button programmed with the target num-
ber, OR SELECT a line AND DIAL number (max 16 digits).
3. PRESS HOLD for Pause OR PRESS TAP for Flash.
4. PRESS SPEAKER to end.
• To deactivate the CFOS feature,
1. PRESS INTERCOM #07.
* Comdial has taken reasonable step in the design of all product features, including CFOS,
which protect against unauthorized or fraudulent access to, or use of, a system, or which protect
against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.
However, no system is entirely invulnerable or immune from unauthorized or fraudulent access
or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability,
and makes no warranty, express or implied, relating to unauthorized or fraudulent access or
use, or unaccounted-for access or use.
Note: CFOS must be initiated by installer programming.
Caller
Your
Station
Internal
Forward
Station
PERS
ALL
CFOS
Forward Only Your
Prime Line and
Intercom Calls
Forward All Calls
That RIng At Your
Station
Forward Calls
To a Location Outside
Your System
External
Forward
Station
Advanced Call Handling GCA70-281
48 Comdial August, 03
Notes:
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 49
5. NONVERBAL MESSAGING
5.1 Station-To-Station Message Delivery
When you call another telephone and receive no answer, you may
leave a reminder that you have called. Do this by turning on the BLF
light at the called telephone.
If your telephone is not stored as a DSS/BLF button at the called telephone, your messaging call goes to the central message desk, if one is
programmed. The central message desk (usually the system
attendant) takes your message and turns on the message waiting light
of the telephone that you originally called.
• To turn on message light,
1. MAKE intercom call AND RECEIVE no answer.
2. DIAL *7 (BLF light at called station flutters).
• To turn off message light,
1. PRESS INTERCOM.
2. DIAL #7.
3. DIAL extension number of telephone. DSS/BLF light turns off.
• If you are the recipient of a station-to-station message
reminder (a BLF light is fluttering), answer it as follows:
—PRESS DSS/BLF button associated with lighted BLF light.
Call is made to associated station automatically.
Nonverbal Messaging GCA70-281
50 Comdial August, 03
5.2 Message Waiting Light and
Messaging
If your telephone is designated as a central message desk by the
system or has message wait originate ability, you can turn on the
message waiting light of any other telephone.
• To turn on the message
waiting light at another
telephone when that station is
busy,
1. HEAR the busy tone AND
REMAIN on the line.
2. SELECT NEXT.
3. SELECT MSG.
4. HANG UP handset.
• To turn on the message waiting light at another
telephone when that station rings with no answer,
1. SELECT MSG.
2. HANG UP handset.
• To turn on the message waiting light at an idle
telephone,
1. PRESS MESSAGE. (PRESS INTERCOM AND DIAL *3
for models 8012S and 8024S).
2. DIAL extension number of station to be alerted. The message
waiting light of called station will flash.
J
Doe Is Busy
CWAIT
OVER MSG
Delivering a Message
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 51
• To turn off the message waiting light at a busy or idle
station,
1. PRESS MESSAGE. (PRESS INTERCOM AND DIAL #3
for models 8012S and 8024S).
2. DIAL extension number of station that was alerted. The mes-
sage waiting light of called station will turn off.
• To turn off the message waiting light during messagedelivering conversation,
—PRESS INTERCOM.
• To receive a message at an alerted station,
1. OBSERVE flashing message waiting light.
2. PRESS MESSAGE. (PRESS INTERCOM AND HOLD for
models 8012S and 8024S). Connection to the station that left
message is automatic.
Table 0-1 LCD Message List
(Write attendant supplied messages here.)
Table 0-2 Dia
l Code
Table 0-3 Message
0
1 Back At
2 Call
3
4
5
6
7
8
9
Nonverbal Messaging GCA70-281
52 Comdial August, 03
5.3 LCD Message Delivery
You can set system-supplied messages to be received and displayed
by a calling LCD speakerphone.
• To turn message on,
1. PRESS INTERCOM.
2. DIAL *02.
3. DIAL the desired number from your message list. The default
messages of “Back At” and “Call” may be used:
For default message 1, which is “Back At,” dial time in twelvehour format using the # as a colon.
For default message 2, which is “Call,” dial the telephone number of where you will be.
4. PRESS SPEAKER to end message. Intercom light flashes
steadily.
• To turn off message and your intercom light,
1. PRESS INTERCOM.
2. DIAL #02.
DSUII LCD Speakrphone User’s Guide
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5.4 Assist Button Message Delivery
If you have preprogrammed an ASSIST button on your telephone,
you can use it to send an LCD message to your supervisor, asking for
assistance while you are on a call. See page 65 for instructions on
programming an ASSIST button.
• To send a message for assistance,
1. PRESS ASSIST button that you have programmed.
2. PRESS DSS/BLF of the telephone user you need help from.
(This is not necessary when the desired extension number was
stored along with the ASSIST button programming.)
3. If the assisting telephone is idle, a ring burst sounds and a mes-
sage appears in its display. If it is busy, the message appears
when it becomes idle.
Nonverbal Messaging GCA70-281
54 Comdial August, 03
Notes:
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 55
6. PROGRAMMING
6.1 DSS Numbers
Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press
of one button, or pick up or hold calls at that station quickly and conveniently.
• To store an intercom
extension number as a DSS
number, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until DSS
appears.
3. SELECT DSS.
4. PRESS programmable button to choose location.
5. DIAL extension number.
6. PRESS next location button AND STORE next DSS number.
Dial Extension
PREV
Designating an Extension
Programming GCA70-281
56 Comdial August, 03
7. REPEAT the previous step until all DSS numbers are stored,
OR PRESS SPEAKER to end.
6.2 Autodial and Speed Dial Numbers
Automatic dialing is a feature that lets you store and dial frequently
called numbers using one or two buttons. You can store numbers for
speed dialing at any programmable button that is not now assigned as
a line button or other feature by the system administrator or installer
or at the keypad numbers.
1. Remain on the line and briefly explain to the dispatcher the rea-
son for the call;
2. Perform such activities in the off-peak hours, such as early
morning or late evening.
Note: The Federal Communications Commission (FCC) requires
that when programming emergency numbers and/or) making test
calls to emergency numbers:
CAUTION
Do not attempt to program interactive
buttons; doing so can cause the system to
make features unavailable. If you inadvertently program interactive buttons, you can retrieve their functions in the following
manner:
1. PRESS INTERCOM **1
2. PRESS desired interactive button to reprogram
3. DIAL 91, 92, or 93 to program buttons from left to right.
DSUII LCD Speakrphone User’s Guide
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Outside numbers and feature codes are
commonly referred to as autodial
numbers when stored at the programmable button locations; however, they
are referred to as personal speed dial
numbers when stored at the 10 keypad
number locations.
• To store an outside number or
a feature code as an autodial or speed dial number,
follow the display prompts and proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until ADIAL
and SDIAL is displayed.
3. SELECT ADIAL to choose auto-
dial programming, OR SDIAL to
choose speed dial programming.
4. PRESS programmable button or
keypad button to choose storage
location.
5. SELECT line button to dial out on or press INTERCOM.
6. DIAL any number up to 16 digits long (include * and # if
needed).
Also, you may need to erase the typed digits appearing in your
display to correct them. If you do, select BKSP once for each
digit to be removed.
Note: You may need a pause between numbers to compensate for
differences in response time between your system and the host system (ask your attendant about this). To store a pause, press HOLD,
then continue dialing. If your system is behind a host system that
needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing.
A
DIAL
S
DIAL
NEXT
Choosing Mode
S
elect Location
PREV
Selecting a Location
Programming GCA70-281
58 Comdial August, 03
7. SELECT SAVE to store
number.
8. PRESS next location button
AND STORE next number.
9. REPEAT previous step until
all numbers are stored, OR
PRESS SPEAKER to end.
6.3 Feature Access Codes
In addition to the system features which may be programmed using
the interactive buttons (as described in the next section), several other
features may be programmed by using their access codes. The feature
codes are programmed like speed dial numbers and can occupy the
same programmable buttons on your telephone.
SAVE BKSP
PREV
918049782200
Entering a Number
OR
Speed Dial Numbers
DIAL desired number
for personal speed dial
DIAL and number
for system speed dial
✳
Autodial Number
s
PRESS button of
desired number
to dial directly
Speed Dial and Auto Dial Programmable Locations
DSUII LCD Speakrphone User’s Guide
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• To store a system feature
access code,
1. SELECT OPTIONS.
2. SELECT NEXT until
ADIAL and SDIAL options
appears.
3. SELECT SDIAL OR
ADIAL.
4. PRESS programmable button OR dial pad button (0–9) to
choose storage location.
5. PRESS INTERCOM.
6. DIAL access code associated with feature.
7. SELECT SAVE to store the num-
ber.
8. REPEAT previous steps until all
numbers are stored, OR SELECT
EXIT.
9. PRESS SPEAKER to end.
Note: Access codes are listed in Appendix A, Feature Access
Codes - DSU II Digital Expandable Systems found on page 89.
Note: The telephone system allows only one autodial number at a
programmable button; however, you can store an autodial number
or feature code at a second level of a location where a DSS is
already stored; just repeat the programming procedure
S
elect Location
PREV
Choose a Location
Enter Number
PREV
Dial the Access Code
Programming GCA70-281
60 Comdial August, 03
As you program numbers, fill in the identification strips on your telephone.
Speed Dial Numbers, Features Or DSS Locations
(Programmable Buttons
113
214
315
416
517
618
719
820
921
10 22
11 23
12 24
Personal Speed Dial Numbers
(Keypad Buttons)
16
27
38
49
50
DSUII LCD Speakrphone User’s Guide
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6.4 Feature Buttons
If you find that you are using certain miscellaneous features often,
access buttons may make operation easier.
• Account Code Button—allows you to enter an account code for
call record purposes.
• Automatic Call-Back (Camp On) Button—arranges the system
to ring your and another’s telephones as soon as their telephone
becomes idle.
• Call Forward Button—provides one-button forwarding of all of
your calls to another telephone.
• Call Park Orbit Button—places a call in a system hold for pick
up.
• Do Not Disturb Button—prevents other telephones from ringing
your telephone.
• Page Button—provides one-button access to paging.
• Privacy Button—releases privacy for current call.
• Saved Number Redial Button—redials saved last-dialed
number.
• Voice-Announce Block Button—blocks voice announcements.
Programming GCA70-281
62 Comdial August, 03
Programming of the feature access buttons may require several selections involving many LCD screens. If an abbreviation used is not
familiar to you, consult Appendix B, Display Abbreviations - DSU II
Digital Expandable Systems on page 93.
• To create standard feature access buttons proceed as
follows:
1. SELECT OPTIONS.
2. SELECT NEXT until FEAT
appears.
3. SELECT FEAT.
4. SELECT NEXT until desired
feature choice is displayed.
5. SELECT one of the buttons below
currently displayed selections to
choose desired selection.
6. RESPOND to any menu prompts
associated with feature (such as
designating a Zone for PAGE).
7. PRESS programmable button for
storage location.
8. SELECT PREV OR NEXT until
next feature choice is displayed or
until EXIT is displayed.
9. REPEAT last two steps until all
feature buttons are programmed, OR SELECT EXIT to end.
Program Button
DND PRIV NEXT
Selecting a Feature
Page
ZONE ALL PREV
Responding to Selections
Required for Paging
DSUII LCD Speakrphone User’s Guide
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• To clear a DSS, speed dial, autodial or feature button
assignment,
1. SELECT OPTIONS.
2. SELECT NEXT until FEAT appears.
3. SELECT FEAT.
4. SELECT NEXT until CLEAR is displayed.
5. SELECT CLEAR.
6. PRESS programmable button to clear.
7. SELECT EXIT to end.
6.4.1 SPECIAL PURPOSE FEATURE BUTTONS
Response Message Button
This program lets you set up a button to be used for making a nonverbal response to a SOHVA or an intercom call. The response
appears in the display of the calling station.
• To assign a button for nonverbal response:
1. PRESS INTERCOM AND DIAL **1.
2. PRESS the programmable button you want to use for message
access.
3. DIAL 5.
4. DIAL a message number (0 through 9).
5. PRESS SPEAKER to end.
Note: Programmed messages available for use are created by the
system attendant and are listed in a table on page 51 .
Programming GCA70-281
64 Comdial August, 03
Transfer Button
This program lets you set up a button to be used for transferring to a
third party. Most often, this feature is used for transferring calls you
wish to retain to voice mail.
• To assign a “transfer to voice mail” button:
1. PRESS INTERCOM AND DIAL **1.
2. PRESS the programmable button you want to use.
3. DIAL 6.
4. DIAL extension number of voice mail.
5. PRESS SPEAKER to end.
Subdued Off-Hook Voice Announce (SOHVA) Button
You can program a button at your station that you may press to enable
the delivery of a SOHVA call.
• To program a SOHVA button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS desired programmable button.
3. DIAL 8.
4. PRESS SPEAKER to end programming.
Group Listening Button
Group listening allows others to listen to a conversation over your
telephone speaker while allowing the distant party to hear only that
conversation that is sent through the handset microphone.
• To program a group listening button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS desired programmable button.
3. DIAL 98.
4. PRESS SPEAKER to end.
DSUII LCD Speakrphone User’s Guide
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Automatic Redial Button
To program a button on your telephone for redialing calls you make
that are either busy or do not answer,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS programmable button.
3. DIAL #.
4. PRESS SPEAKER to end.
6.4.2 ASSIST BUTTON
With this feature you can program an ASSIST button on your telephone that will let you send a message to an LCD speakerphone.
• To program an assist button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS programmable button you want as assist button.
3. DIAL 7.
4. CHOOSE form one of the follow-
ing options to select the type of
message that will be delivered
with the ASSIST button:
DIAL * to choose system-
provided message (ASSIST
plus name or extension number of station sending message)
DIAL keypad number (1, 2, 3 etc.) to choose prepro-
grammed message (see attendant or table on page 51 for
list of LCD messages).
5. IF one particular station must always receive message, DIAL
extension number of that station.
6. PRESS SPEAKER to end.
Assist J Doe
MON
24 12:35
Default Call for Assistance
Programming GCA70-281
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Notes:
DSUII LCD Speakrphone User’s Guide
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7. OTHER FEATURES
7.1 Line Groups
Some systems have telephone lines arranged into line groups that are
made available at the telephone instead of individual lines.
• To access a system line group,
1. PRESS INTERCOM.
2. Dial desired line group access code:
3. LISTEN for outside dial tone.
4. DIAL desired number.
Line Group Access Codes
Line Group Default Code
19
281
382
483
Other Features GCA70-281
68 Comdial August, 03
7.2 Volume Control
7.2.1 SETTING CURRENT VOLUME LEVEL
The volume control on your telephone is a multipurpose control you
can use to set the volume (loudness) of the ringer, the speaker, the
handset, the headset, and the group listening mode.
• There are four ringer
loudness levels (plus an off
position). Set these levels as
follows:
1. While your telephone is on-
hook and idle, PRESS the
VOLUME UP OR VOLUME
DOWN button once for each
change in loudness you
desire. The ringer sounds
once for each change as an
example of the current setting.
• There are eight speaker loudness levels. Set these levels for
the current call as follows:
—While on a call and in speakerphone mode, PRESS the VOL-
UME UP OR VOLUME DOWN button once for each change
in loudness that you desire.
Note: If you set the ringer to the OFF position, your telephone will
sound a short ring burst once for each call you receive at your station while the ringer is off.
Impact SCS Volume Buttons
DSUII LCD Speakrphone User’s Guide
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• There are at least eight handset loudness levels that you can
set for the current call as follows:
—While on a call and in handset mode, PRESS the VOLUME
UP OR VOLUME DOWN button once for each change in loud-
ness that you desire.
• There are at least eight headset
loudness levels that you can set
for the current call as follows:
—While on a call and in headset
mode, PRESS the VOLUME
UP OR VOLUME DOWN button once for each change in
loudness that you desire.
• There are eight group listening
loudness levels. Set the level
for the current call as follows:
—While on a call and in the group listening mode, PRESS VOL-
UME UP OR VOLUME DOWN button once for each change in loud-
ness you desire.
NOTE: When the call ends, the system resets the loudness of all
future calls to the programmed (default) setting. For instructions
in changing and saving your speakerphone’s default volume, see
Default Volume Control in the next section.
Impact Volume Buttons
Other Features GCA70-281
70 Comdial August, 03
7.3 Muting Your Speakerphone
By using the MUTE button, you can block transmission of your voice to the
distant party. You can do this whether you are using the handset or the
speaker.
• To mute your station,
—PRESS MUTE (mute function and light turn on). You can still
hear the distant party, but he or she cannot hear you.
• To speak to the distant party,
—PRESS MUTE again (mute function and light turn off).
7.4 Default Volume Control
When you change and save the volume, that change remains in effect
until you change it again (referred to as default setting).
• Set the speaker, headset, handset, or group listening
loudness for all future calls using the following steps:
1. PRESS INTERCOM.
2. CHOOSE speaker, headset,
handset, or group listen mode to
be affected.
3. While in that mode, PRESS
VOLUME UP or VOLUME DOWN to
adjust loudness.
4. DIAL **5 to hold the loudness
at the last setting for all future
calls (until it is changed again).
Impact SCS Volume Buttons
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 71
5. REPEAT this procedure in each mode until all default volume
levels have been properly set.
7.5 Background Music
If the telephone system supplies background music, you can turn it on
at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice
announcements.
• To turn the music on,
1. SELECT OPTIONS.
2. SELECT NEXT until the
MUSIC option appears.
3. SELECT MUSIC.
4. SELECT ON.
5. PRESS SPEAKER to end (the
speaker light turns on when background music is on).
6. ADJUST music volume with the volume buttons.
• To turn the music off,
1. SELECT OPTIONS.
2. SELECT NEXT until the MUSIC option appears.
3. SELECT MUSIC.
4. SELECT OFF.
5. PRESS SPEAKER to end (the speaker light turns off when
background music is off).
Note: You may adjust the volume of a call in any mode (over
speaker, headset, handset or group listen), at any time during the
call, by pressing VOLUME UP or VOLUME DOWN. When the call ends,
the volume of all future calls is reset to the programmed (default) setting.
Background Music
ON OFF< PREV
Setting Background Music
Other Features GCA70-281
72 Comdial August, 03
7.6 Tracker Paging System
When installed with your system, the Tracker Paging System option
allows you to send call back and parked call messages to Tracker
pagers assigned to station extension numbers. Along with the parked
call message, the system parks the call in orbit for retrieval by the
paged party. The type of message that the system delivers (either
alphanumeric or numeric-only) is dependent upon the Tracker pager
model in use at the station.
When outside callers call into a system that has both a Tracker Paging
option and a voice mail option installed, the system gives these callers
the option of either leaving a message or tracking the person that they
are calling.
• To enable a Tracker Pager at your station,
1. PRESS INTERCOM.
2. DIAL *06.
• To disable a Tracker Pager at your station,
1. PRESS INTERCOM.
2. DIAL #06.
• To send a call back message to someone’s Tracker Pager
after receiving a ring no answer,
1. MAKE an intercom call to someone and receive no answer.
2. PRESS programmed TRACK button OR DIAL #01.
3. After your station returns to idle* hang up handset or press
SPEAKER to end. The Tracker Pager system will transmit your
station extension number to called party’s Tracker Pager display. (Some models will also display your station name if the
system is programmed to include station names.)
* If the Tracker paging system does not accept your actions, an error tone will sound
at your telephone.
DSUII LCD Speakrphone User’s Guide
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• To send a call back message to someone’s Tracker Pager
without first calling them,
1. PRESS INTERCOM.
2. DIAL #01.
3. DIAL station extension number.
4. HANG UP handset OR PRESS SPEAKER to end. The
Tracker Pager system will transmit your station extension number to the caller’s Tracker Pager display. (Some models will
also display your station name if the system is programmed to
include station names.)
• To park a call and have Tracker Pager tell someone to
retrieve the call,
1. ANSWER call AND PRESS TRNS/CONF.
2. DIAL Extension.
3. PRESS programmed TRACK button OR DIAL #01.
4. Your display shows park orbit (91 through 99) and then returns
to idle*.
5. Hang up handset or press SPEAKER to end. The Tracker Pager
system will transmit orbit dialing code and caller ID information, if available, to called party’s Tracker Pager display.
(Alphanumeric models display #91 through #99 while numericonly models display -91 through -99.)
* If the Tracker paging system does not accept your actions, an error
tone will soun
d at your telephone.
• To respond when your Tracker Pager displays park orbit
dialing code,
1. From any system station, PRESS INTERCOM.
2. DIAL #.
3. DIAL displayed orbit code (91 to 99).
4. RETRIEVE call.
Other Features GCA70-281
74 Comdial August, 03
7.7 Auxiliary Jack
The auxiliary jack provides an interface for a headset, a tape recorder,
an external ringer or an external pager. Any one of these auxiliary
devices may be connected by you or by your system installer. You
must program one of the programmable buttons to serve as an enable/
disable button for each auxiliary device that is or will be connected to
your telephone.
The following modes are programmable with the auxiliary jack:
The headset mode allows you to operate your telephone with a
headset instead of as a speakerphone. Lifting the handset will turn off
the headset and activate the handset.
The recorder mode allows you to send your voice and that of the
distant party to a tape recording machine.
The ringer mode allows an external speaker to sound the ringing of
your telephone.
NOTE: Some telephones have an auxiliary jack. All other model
telephones use the handset jack to plug in a headset.
NOTE: The recorder, external ringer, or pager requires external
power.
DSUII LCD Speakrphone User’s Guide
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The pager mode allows an external paging device to sound all voice
announcements (all-call, zone paging, voice-announced intercom
calls) sent to your telephone.
• Program the auxiliary jack enable/disable buttons (at any
blank programmable button location) as follows:
1. PRESS INTERCOM.
2. DIAL **1.
3. PRESS a programmable button.
4. DIAL a feature code:
94 = Headset Button,
95 = External Ringer Button,
96 = Tape Recorder Button,
97 = External Pager Button.
5. PRESS TRNS/CONF.
6. REPEATEDLY PRESS the programmable button AND
DIAL separate codes until all four buttons are programmed,
OR PRESS SPEAKER to end.
Connectors on Bottom of Telephone
Auxiliary
Jack
Line Cord
Handset
Auxiliary Jack Location
Other Features GCA70-281
76 Comdial August, 03
• To use an auxiliary jack feature button,
1. PRESS desired button to enable mode. The display denotes the
feature and shows it to be enabled.
To disable any active mode, press the corresponding feature but-
ton to alternate off.
CAUTION
With the exception of a headset micro-
phone, do not connect the audio output of
any external device to the auxiliary jack. Also, do not connect
the tip and ring leads of a telephone line to the auxiliary jack.
Do not connect any devices to the auxiliary jack other than
those mentioned above.
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7.8 Dial by Name
The dial by name feature allows you to
use the display and interactive buttons
of your LCD speakerphone to search
through a preprogrammed index of
intercom or system speed dial names,
locate a desired name, and automatically
call the located name.
• To use dial by name,
1. SELECT OPTIONS to enter the
dial by name menu.
2. From the dial by name menu,
SELECT INT button for intercom
calling, OR SELECT EXT for
system speed dial calling.
3. DIAL three digits for the first
three letters of the name you want to locate (for example, dial
266 for Comdial).
4. The display shows the first existing name match to the dialed digits
or shows a No Match message if
the system can not find a match. IF
the display says No Match,
SELECT PREV OR ENTER
three new digits to select a new
name.
Dial by Name
INT EXT NEXT
Enter 3 Digits
ALL PREV
No Match
PREV
Other Features GCA70-281
78 Comdial August, 03
5. SELECT NEXT to display the subsequent names in the list
until you reach the name you need, OR SELECT ALL to view
the name list from the beginning.
6. SELECT DIAL to call the displayed name.
7.9 Programmed Button Display
You can cause the display to identify the function of each button on
your telephone.
• To button query your telephone,
1. SELECT OPTIONS.
2. SELECT NEXT until the
QUERY option appears.
3. SELECT QUERY.
4. PRESS the button in question.
5. READ the displayed information
(display will hold for few seconds
before the telephone returns to idle).
Alphanumeric Keypad
1
QZ
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PRS
8
TUV
9
WXY
Button Query
Press Any Button
Button Query
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7.10 Automatic Set Relocation
If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system
gives you a choice (through a display prompt) as to whether you want
to keep your previous programming or use the programming in the
new location.
• To maintain the extension number and programming
features from the old location,
1. CONNECT the telephone line cord to the new jack.
2. OBSERVE the flashing HOLD light AND PRESS HOLD while
the light is still flashing (your telephone immediately assumed the features from the previous location).
• To assume the extension number and programming features
from the new location,
1. CONNECT the telephone line cord to the new jack.
2. OBSERVE the flashing HOLD light AND DIAL
# while the
light is still flashing (your telephone immediately assumes the
features from the new location).
Note: If you do not select a button after installing the telephone,
the system automatically defaults to the programming from the previous location.
Other Features GCA70-281
80 Comdial August, 03
7.11 Account Codes
If the installer has arranged your system for account code entry, your
display may prompt you to enter an account code after answering a
call.
• To enter account code on an incoming call,
1. IF available, PRESS programmed ACCOUNT CODE button
(the call in progress is not interrupted).
2. IF not available, PRESS INTERCOM AND DIAL *04 (call is auto-
matically placed on hold).
3. DIAL Account Code. Your telephone automatically returns to
the call after you’ve dialed the complete account code.
If the installer has arranged your system for account code entry,
your display may prompt you to enter an account code before
dialing. Depending upon how the installer has programmed
your system, these account codes may be “forced” (mandatory)
for dialing outside numbers.
• To enter account code on an outgoing call,
1. DIAL 9 OR other line button (the display will prompt for
“Account Code” if programmed to do so).
2. PRESS INTERCOM (call is automatically placed on hold).
3. DIAL *04 AND account code OR PRESS programmed
ACCOUNT CODE button.
4. LISTEN for dial tone AND DIAL number you are calling.
Note: See Feature Buttons section on page 54 for instructions on
programming a dedicated ACCOUNT CODE button.
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7.12 Paging
Your system provides an all-call or a zone page feature that you
access by dialing special codes. This arrangement sounds your voice
announcement through the telephone speakers or through an external
paging unit.
• If your system provides an external paging unit,
1. LIFT handset.
2. PRESS INTERCOM AND CHOOSE one of the following options:
• DIAL extension number of station equipped and enabled for
paging (see programming section of this user’s guide), or
• PRESS paging button assigned by the installer, or
• DIAL 89 for special paging port.
3. MAKE announcement.
4. HANG UP to end.
• If your system provides all-call or zone paging,
1. LIFT handset.
2. PRESS INTERCOM.
3. DIAL 87 for all-call, OR DIAL 84, 85, or 86 for zone 1, 2,
or 3.
4. MAKE announcement.
5. STAY on line if awaiting a reply (known as Meet-Me page),
OR HANG UP to end.
• To make a reply to a Meet-Me page,
1. LIFT handset of nearest telephone.
2. PRESS INTERCOM.
3. DIAL 88.
4. MEET paging party on line
Other Features GCA70-281
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7.13 Do Not Disturb Condition
This feature keeps calls from ringing at your LCD speakerphone and
makes your station appear to be busy to intercom calls. As a reminder,
a station that is set in Do Not Disturb mode will display this information on the LCD.
• To enable DND, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the DND
option appears.
3. SELECT DND.
4. SELECT ON.
5. SELECT PREV.
6. PRESS SPEAKER to end.
• To disable the DND condition,
—REPEAT the above procedure, BUT SELECT OFF instead
of ON at step 4.
• To set a Do Not Disturb condition at your telephone when a
call rings at your station,
1. Hear ringing and notice incoming
call information in display.
2. PRESS programmed DO NOT
DISTURB button. (See Feature
Buttons section on page 54 for
programming instructions.)
Note: Although it does not appear on your screen while Do Not
Disturb is displayed, the right interactive button will activate the
Options menu.
Do Not Disturb
ON OFF< PREV
Setting Do Not Disturb
Do Not Disturb
MON
24 12:35
Station with DND Set
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 83
7.14 Data Interface Unit
The Data Interface Unit, or DIU, is an optional external device that
may be part of your system installation. It provides connections for
both your telephone and an IST device such as a standard single-line
telephone, a FAX machine, a data modem, a cordless telephone, or an
answering machine.
If the installer has arranged your station in this manner, you can
switch between your telephone and the IST device by pressing the
DATA button that the installer has programmed on your telephone.
The light associated with the DATA button provides status indications
for your reference.
• To select your telephone if the DATA light is on or is
flashing,
—PRESS the DATA button. If a call is in progress on the IST
device, it transfers to your telephone if you have your telephone handset lifted or have your telephone in speakerphone
mode. If you do not, the call drops.
• To select the IST device if the DATA light is off,
—PRESS the DATA button. If a call is in progress on your tele-
phone, it transfers to the IST device if the device is off-hook;
otherwise, the call drops. Your telephone still provides visual
messages and indications even though its voice path is routed
to the IST device.
DATA
Light
Telephone Status
OFF Your telephone is selected for operation
On Green Your IST device is selected but is idle
On Red Your IST device is selected and is busy
Flashing
Red
Your IST device is ringing
Other Features GCA70-281
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7.15 IMIST Module
Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones
equipped with the optional IMIST module can support an IST device
(modem, FAX machine, industry-standard telephone, etc.) in addition
to the LCD speakerphone. Depending on system programming, the
IST device may be used to make outgoing calls and receive incoming
calls.
The IMIST module does not have its own extension number and does
not function simultaneously with the speakerphone.
Note: Impact SCS phone model 8324SJ Rev D and later, and
model 8312SJ Rev. D and later, will not support the IMIST module.
Note: The IMIST module does not provide voltage to light a message waiting light. Message waiting lights on devices plugged into
the IMIST module will not function.
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 85
Switch between your telephone and the IST device by pressing the
DATA button that the installer has programmed on your telephone.
The light associated with the DATA button provides status indications
for your reference.
DATA Light Telephone Status
OFF Your telephone is selected for operation
On Green Your IST device is selected but is idle
On Red Your IST device is selected and is busy
Flashing Red Your IST device is ringing
IMIST Module
Other Features GCA70-281
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7.16 DSS/BLF Console Operation
The IB64X, IB48X, and IB24X DSS/BLF consoles have additional
buttons and status lights that extend the memory button capability of
an adjacent companion telephone. The buttons can be programmed
for automatic dialing (speed dial) or direct station selection (DSS)
with busy lamp field (BLF) using the instructions provided previously in this guide.
When the installer assigns a DSS/BLF console to a station port, the
system recognizes it as such and automatically designates the console
buttons as DSS buttons so that you can store numbers at the buttons
as you need them.
The DSS/BLF console will not operate in a bridged mode.
ib64x
IB64X DSS/BLF Console
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7.16.1 ACCESSING THE DSS/BLF CONSOLE BUTTON LEVELS
The IB24X and IB48X DSS/BLF consoles have four levels of buttons,
quadrupling the consoles’ button capacity. The four buttons at the
bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the
bottom of the console. The leftmost button activates level one, the
next button activates level two, and so forth. A light beside the appropriate button lights to indicate which level is currently active. You can
use one level on the IB48X and two levels on the IB24X.
ib24x
Level access buttons
ib48x
Level access buttons
IB24X DSS/BLF Console IB48X DSS/BLF Console
Other Features GCA70-281
88 Comdial August, 03
Notes:
DSUII LCD Speakrphone User’s Guide
August, 03 Comdial 89
APPENDIX A FEATURE ACCESS
CODES
This chart provides you with a quick reference guide of the feature
dialing codes. If you wish, you can detach these pages and keep them
near your telephone to serve as a stand alone reference. On page 54
the Feature Access Code section describes a method to program these
codes on your telephone at unused programmable buttons.
Feature Enable Code
Disable Code
Account Codes INTERCOM +
*04 + account
code
All Call Paging INTERCOM +
87
Attendant INTERCOM +
0
Automatic Callback INTERCOM +
extension
number + *6
INTERCOM + #6
Background Music INTERCOM + *1INTERCOM + #1
Call Forwarding,
All Calls
INTERCOM + *5INTERCOM + #5
Call Forwarding,
Personal Calls
INTERCOM +
*05
INTERCOM + #05
Call Forward Outside
System (DSU II
systems only)
INTERCOM +
*07
INTERCOM + #07
Feature Access Codes
90 Comdial August, 03
Call Park, Park
Orbit 1-9
INTERCOM +
* + orbit code
(91 to 99)
Call Park, Retrieve
Orbit 1-9
INTERCOM +
# + orbit code
(91 to 99)
Call Pickup,
Directed
INTERCOM +
*4 +
extension
number
Call Pickup,
Group
INTERCOM +
#4
Call Waiting
(sends tone)
INTERCOM +
*01
Directed Hold INTERCOM +
*90 +
extension
number
INTERCOM + #90
Executive Override INTERCOM +
extension
number + *03
Hookflash Code INTERCOM +
#04
LCD Messaging INTERCOM +
*02 + message
number
INTERCOM + #02
Line Group 1 INTERCOM +
9
Feature (Continued) Enable Code
Disable Code
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