Comdial DSU II LCD Speakerphone Technical Manual

Programming Manual

Technical Manual - Volume II

DX-120 Programming Manual

Technical Manual - Volume II

Vertical Communications, Inc.

106 Cattlemen Road, Sarasota, FL 34243

(941)554-5000 or (800) 266-34 25

-Notice-

Vertical Communications, the Vertical Communications logo and combinations thereof,

and Corporate Office are trademarks ofVertical Communications, Inc. Artisoft, TeleVantage, InstantOffice,

Comdial and Vertical Networks are registered trademarks of Artisoft, Inc.

All other brand and product names are used for identification only

and are the property of their respective holders.

DISCLAIMER

This manual has been developed by Vertical Communications, Inc. (the “Company”) and is intended for the use of its customers, potential customer s, and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.

The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation, operation, or maintenance. Should further information be desired, or should p articular problems arise which are not covered sufficiently for the purchaser’s purposes, contact V ertical Communications, Inc.

DX-120 Programming Manual

SECTION 1 - INTRODUCTION

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

PROGRAMMING OPTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

UPGRADING AN EXISTING SYSTEM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Converting a DX-80 Database to a DX-120 Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Programming a New System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SECTION 2 - PROGRAMMING OPTIONS

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) . . . . . . . . . . . . . . . . . . . . . . . . . .9

PC-DBA Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Loading PC-DBA Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Programming Using PC-DBA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Database Save and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting PC-DBA to the Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Changing Database Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Receiving Data from the Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Sending Data to the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Disconnecting PC-DBA from the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Initializing (F8) The System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Getting Help (F1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

USING ANY DIGITAL EXTENSION TELEPHONE (DET) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Entering the Database Administration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

LCD Interactive Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Database Item Select Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Exiting Database Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Changing Database Administration Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SECTION 3 - GETTING STARTED

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

HORTCUTS THAT HELP YOU WORK FASTER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Using a Database Programming Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Copying Baseline CO Line Setups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Feature / Directory Number Lookup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Resetting an Extension to the Default Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Table of Contents (continued on next page)

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TABLE OF CONTENTS DX-120 Programming Manual

Table of Contents (contin ue d)

SECTION 4 - PROGRAMMING SYSTEM RESOURCES

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

BASIC SYSTEM PROGRAMMING TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Assigning Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Assigning System Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Setting System Time, Date, and/or Hour Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Setting Up Ring Scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Naming CO Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Setting Up Pre-Programmed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Programming Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Programming CID Names and Assignments Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Assigning External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

BASIC SYSTEM PROGRAMMING TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Establishing Loud Bell Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Establishing Music Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Assigning Ancillary Devices - Loud Bell, External Page, or Music on Hold . . . . . . . . . . . . . . . . . . 87

Assigning the DSS Port/Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Setting Up Optional Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Specifying PC-DBA Transmit Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Selecting SMDR Transmit Rate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Setting Up the CID Transfer Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Customizing the Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Phantom Lines / Virtual Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

SECTION 5 - PROGRAMMING C.O. LINES

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

BASIC CO LINE PROGRAMMING TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Assigning the Tenant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Assigning the CO Line Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Setting the Day and Evening Class of Services (COS)

and Music On Hold (MOH) Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Setting the Dial Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Setting the CO Line Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Setting Call Abandon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Privacy and Enabling Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Assigning Ring Type for the CO Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Setting the Answer Position for Day and Evening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Setting CO Line Time Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Setting the Pre-Defined Call Forward No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Setting Up the PBX Code and Hunt Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Setting Up the Alternate CO Line Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Setting Up FAX Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Table of Contents - Section 5 (continued on next page)

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DX-120 Programming Manual TABLE OF CONTENTS

Table of Contents - Section 5 (continued)

PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS. . . . . . . . . . . . . . . . . . . . . .155

Programming for an Optional T1 Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Programming for Optional ISDN (T1/PRI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Setting Up the Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Setting Up Alternate Line IDs (ALI) -

for Systems with ISDN (T1/PRI) Installation Only 177 Programming Extensions for Alternate Line IDs 181

SECTION 6 - PROGRAMMING CALL HANDLING

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

BASIC CALL HANDLING PROGRAMMING TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Ringing Line Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Programming Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Specifying CO Flash Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Specifying PBX Flash Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Specifying Pause Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Specifying Ring Abandon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Setting Up Hold Remind. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Selecting Exclusive Hold Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Establishing Warning Time for Limited Call Lengths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Setting Up Transfer Recalls for Idle and Busy Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Setting Up Hold Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Setting Up Dial Wait Time and Dial Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Establishing the Dialing Ratio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Establishing Start and End of SLT Hook Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Programming Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Programming External Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Setting Conference Talk Time Intervals and Conference Tones . . . . . . . . . . . . . . . . . . . . . . . . . 241

Setting Up Camp On Interval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Setting Up Alarm Play Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Enabling/Disabling Hotel Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Enabling/Disabling System Speed Toll Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Enabling/Disabling TSI Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Enabling/Disabling Conference Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Specifying Call Duration Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Establishing Warning Time for Limited Call Lengths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Programming Caller ID Codes and Local Calling Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Programming Tenant Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Setting Up SMDR Call Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Setting Fax Ring Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Setting Predefined Call Forward Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Setting Ring On Recognition Time Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Setting the Daylight Savings Time Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Setting Talk Abandon Time Interval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Table of Contents - Section 6 (continued on next page)

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TABLE OF CONTENTS DX-120 Programming Manual

Table of Contents - Section 6 (continued)

Setting Hold Abandon Time Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Setting Unsupervised Talk Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Specifying CO Line Guard Time 296

Programming Auto Attendant Module (AAM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Setting Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

T1 AND ISDN (T1/PRI) CALL OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .320

T1 Call Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

ISDN (T1/PRI) Call Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

MULTIPLE CALL HANDLING (USING CALL KEYS FOR MANAGING MULTIPLE CALLS). . . . . . . . . . . . . .322

Multiple Call Handling - Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Multiple Call Handling - Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Placing Call Key Calls on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Multiple Call Handling - Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Multiple Call Handling - Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Multiple Call Handling - General Lamp Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Hold Key Lamp Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

SECTION 7 - PROGRAMMING TOLL RESTRICTIONS

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .329

BASIC TOLL RESTRICTION PROGRAMMING TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .329

Class of Service and Digit Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Setting the Account Code Length and Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

SECTION 8 - PROGRAMMING UCD GROUPS

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .341

CONTROLLING OVERFLOW AND REROUTE SITUATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .343

UCD AGENT LOG OFF/LOG ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .344

PROGRAMMING UCDS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .345

SETTING UP UCD VOICE ANNOUNCE (VA) GROUPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .358

SECTION 9 - PROGRAMMING VOICE MAIL 361

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .361

ROGRAMMING THIRD PARTY VOICE MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .362

Basic Programming for Third Party Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

A - Assigning the Voice Mail Port Type to the Appropriate Extensions . . . . . . . . . . . . . . . . . . . . 363

B - Program the UCD Group Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

C - Set Up the Voice Mail Table (Call Handling Digits) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

D - Set the Voice Mail Dialing Ratio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

E- Activate Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

PROGRAMMING OPTIONAL INTERNAL DIGITAL VOICE MAIL 380

Basic Internal Voice Mail Programming Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

A- Specifying the UCD Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

B - Setting up the UCD Group in the Voice Mail Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

C- Activate Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

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Table of Contents (continued on next page)

DX-120 Programming Manual TABLE OF CONTENTS

Table of Contents (contin ue d)

SECTION 10 - PROGRAMMING EXTENSIONS

OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .385

REMINDER TONES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .385

BASIC EXTENSION PROGRAMMING TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .386

Assigning a User Password, Password Length, and/or Name to Extensions . . . . . . . . . . . . . . . 387

Assigning Extensions to Tenant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Assigning Extensions to Pickup Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

Assigning Extensions to Paging Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Assigning Extensions to a Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

Setting Up Monitoring Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

Setting Up Intrusion Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops. . . . . . . . . . . . . . . . . . . . 411

Setting Up Off Hook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Setting Up Paging Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

Setting Up Call Forward – Extension Predefined . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

Programming Extensions for SMDR Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Assigning Recording Announcement Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

Assigning a Port Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Assigning Extensions to CO Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

Setting Up Receive Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

Setting Up Extension Ring Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

Configuring Single Line Telephones (Analog Device Support) . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Set Up Directory/Extension Swapping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Assigning Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

Programming a Release Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450

Flexible Feature Button Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450

Feature Key Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

APPENDICES

APPENDIX A - WORKSHEETS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .453

Extension Data Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

CO Line Data Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

System Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

Extension Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

CO Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

System Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465

APPENDIX B - BUTTON LABELING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .468

APPENDIX C - FEATURE DIRECTORY AND CODE LISTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .471

Feature Directory Numbers List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471

Feature Access Codes List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

Suffix Codes List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

APPENDIX D - TRUNK DIRECTORY NUMBERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .475

APPENDIX E - SETTING UP LETTER TYPE FOR USING SPECIAL CHARACTERS . . . . . . . . . . . . . . .476

APPENDIX F - T1 MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .480

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TABLE OF CONTENTS DX-120 Programming Manual

- 6 -

DX-120 Programming Manual

SECTION 1 - INTRODUCTION

OVERVIEW

Once you have installed the system hardware, it is time to specify how you want the system to operate, using the programmable DX-120 features. You need to set up the following:

• system settings such as system date and time, day/evening modes, an d the numbering p lan needed to meet your

customers' needs (

• the interface to the CO lines coming into the system (“Section 5 - Programming C.O. Lines” on page 115)

• how you want the system to handle and process calls (“Section 6 - Programming Call Handling” on page 187)

• any restrictions you want in place for toll calls (see “Section 7 - Programming Toll Restrictions” on page 329)

• Uniform Call Distribution - if applicable (see “Section 8 - Programming ucd groups” on page 341)

• internal or external voice mail - if applicable (see “Section 9 - Programming Voice Mail” on page 361)

• privileges for all extensions (see “Section 10 - Programming Extensions” on page 385)

• feature buttons on individual DET phones and DSS consoles (see “Section 10 - Programming Extensions” on

page 385)

“Section 4 - Programming System Resources” on page 39)

PROGRAMMING OPTIONS

There are three approaches you can take when programming a DX-120 system. Each approach has its advantages and disadvantages. alternative approach.

• Program the system on site using any Digital Extension Terminal (DET) phone.

• Program the system on site using PC-DBA, this Windows-based software program.

• Program the database using PC-DBA on a laptop prior to arriving at your customer’s site. Then when you arrive

on site, you can download the pre-programmed database into the DX-120 system in a minimal amount of time. Advantages and Disadvantages of the Various Programming Methods

Programming Interface Advantages Disadvantages

DET phone

You may prefer one approach and use it often, but you may occasiona lly need to use an

You can:

PROGRAMMING METHODS

• You do not need a laptop PC to program the database.

• The phone is a direct interface to the CPU, so there is no chance of database corruption during transmission. If you are having a unidentifiable or persistent problem, use DET phone programming to eliminate the possibility of a corrupt database.

• You have a limited visual interface (the phone display) vs. a menu screen.

• You have to do all programming on site.

• DET phone programming can take longer to perform than PC-DBA programming.

• You cannot save the current switch database. If you lose this database because of battery failure or because you have to perform a Master Clear, you will have to completely reprogram the database.

Advantages and Disadvantages of the Various Programming Methods (continued on next page)

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PROGRAMMING OPTIONS DX-120 Programming Manual

PROGRAMMING METHODS (continued)

Programming Interface Advantages Disadvantages

PC-DBA laptop on site

PC-DBA laptop remotely

• You can save the existing database residing on the switch via a RECEIVE ALL command. When you need to modify the database, you can use the switch version as a basis so you will not have to reprogram all its custom settings.

• If you lose the switch database because of battery failure or because you must perform a Master Clear, you will NOT have to completely reprogram the database (provided you have previously saved a copy of the custom switch database onto your laptop).

• You can program the customer’s database while off site, and simply download it to the switch when you arrive on site. This reduces the amount of time you have to spend on site.

• You need a laptop with a serial port.

• You do all programming on site.

• PC-DBA is not a direct interface to the CPU. Therefore, the possibility exists that a corruption can occur when transmitting the laptop database to the switch.

• You must be diligent in performing a RECEIVE ALL when first arriving on the customer site, and prior to modifying their database. If you neglect to do so, you may inadvertently perform a SEND ALL first, thus writing over their custom programmed database with whatever database you last used on the laptop.

• You need a laptop with a serial port.

• PC-DBA is not a direct interface to the CPU. Therefore, the possibility exists that a corruption can occur when transmitting the database to the switch.

• You must be diligent in performing a RECEIVE ALL prior to modifying their database. If you neglect to do so, you may inadvertently perform a SEND ALL first, thus writing over their custom programmed database with whatever database you last used on the laptop.

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DX-120 Programming Manual UPGRADING AN EXISTING SYSTEM

UPGRADING AN EXISTING SYSTEM

Occasionally you may need to perform maintenance programming or install an upgrade to an existing system. The information provides you with some of the issues you need to consider when maintenance or upgrading needs to be performed on the current system:

• When you are upgrading an existing system, the database is already in place and functional.

• Y ou may want to program your changes of f-line using PC-DBA on a laptop, and then do wnload the newly modified

database to the system.

• When you use this method, be sure to perform a RECEIVE ALL comm and first to overwrite the dat abase currently

on your laptop with the database the switch is using.

• After receiving the database from the switch (see above item) make your programming changes to the laptop

database, and when you are finished perform a SEND ALL to upload the new modified version onto the DX-120 switch.

CAUTION

• If you fail to perform a RECEIVE ALL before you make your progr amming changes

and you then perform a SEND ALL, the system writes over the switch database with whatever DX-120 database resides on your laptop.

• Use care that you do not overwrite the current site’s database with a database residing on your laptop from your previous customer site.

• It is a good practice to always perform a RECEIVE ALL when fir st arriving at a new customer site or prior to modifying your customer’s database.

• During a hardware upgrade, you need to add the new hard ware and then program the corresponding feature set

in the existing database.

• There are specific procedures to follow when adding new hardware to an existing system. See the Vertical DX-

120 Installation and Maintenance Manual available on the Vertical CCC web site (www.vertical.com/ccc).

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UPGRADING AN EXISTING SYSTEM DX-120 Programming Manual

Converting a DX-80 Database to a DX-120 Database

A tool has been created that allows you to convert an existing DX-80 database for use in the DX-120DX-80 DB Converter is a tool that allows you to convert DX-80 database files to DX-120 database files. This process MUST be performed using PC-DBA only (i.e., you cannot convert the database using the DET).

There are two modules in this tool:

• Receive Data from the DX-80

• Convert F39 DB File to F03 DB File

RECEIVING DATA FROM THE DX-80

This module supports the following DX-80 versions F24 to F39 (including intermediate versions). It allows you to transfer data from the DX-80 to a F39 DB file.

From the PC-DBA main screen:

1) Go to FileXNew Database to create a new database in the F39 format.

2) Go to ControlXConnect to open the connect screen.

3) Connect to the DX-80.

4) Go to ControlXReceive to start receiving data from DX-80.

After transfer of the data is complete:

5) Go to FileXSave as to save the database file in the appropriate location.

NOTE

In step 3, since some items do not exist in the database of old version KSU, some messages, such as “CO Line Guard Time has not been received”, will be prompted after data received from KSU. This may be due to missing items of some sort.

MISSING ITEMS IN DX-80 EARLIER THAN F39

• F24, F25 missing following items compared to F39:

- SMDR call Output is not completely received.

- CO Line Guard Time has not been received.

- Daylight Savings Time has not been received.

- CID Ring Time has not been received.

- OHVA Accept has not been received.

- OHVA Reject has not been received.

• F26 to F32 missing following items compared to F39:

- SMDR call Output is not completely received.

- CO Line Guard Time has not been received.

- Daylight Savings Time has not been received.

- CID Ring Time has not been received.

• F33 to F39 missing following items compared to F39:

- SMDR call Output is not completely received.

- CO Line Guard Time has not been received.

Converting A DX-80 Database to a DX-120 Database (continued on next page)

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DX-120 Programming Manual UPGRADING AN EXISTING SYSTEM

Converting A DX-80 Database to a DX-120 Database (continue)

CONVERTING AN F39 DB FILE TO AN F03 DB FILE

With the help of this module, users can convert a DB file in F39 format (e.g., a file created by using the module “Receive Data from KSU”) to a DB file in F03 format.

From the PC-DBA main screen:

1) Go to ControlXConvert to open the DX-80 Converter screen.

2) Click "Select a DB file in F39 format".

3) Specify a path for the newly converted DB file.

4) Click "Convert” to begin the conversion.

NOTE

Please pay careful attention to any information that is displayed during the conversion. Such information may be useful later on.

DIFFERENCES BETWEEN F39 AND F03

Version F03 contains the following items which should be set manually.

• SW/HW Revision

• Extension - ECF CO Group

• Extension -Force LCR

• Extension –Alternate Line ID Index

• Call Handing – LCR Timeout

• System Resource - Remote Ext Table

• System Resource - SPD NO.-C.O. Group

• System Resource - CID Transfer Table

• Restriction-Account Code Table - C.O Group

• Restriction-Account Code Table – LCR Enable

• Restriction - LCR-DGT Modification Table

• Restriction - LCR-DGT Comparison Table

• C.O.Line Application - T1 Card

• C.O.Line Application - Translation Table

• C.O.Line Application - ISDN

• C.O.Line Application – Alternate Line ID Table

• System Application –Numbering Plan- LCR Directory Number

• System Application–Numbering Plan - Remote Extension

Converting an F39 DB file to an F03 DB file (continued on next page)

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UPGRADING AN EXISTING SYSTEM DX-120 Programming Manual

Converting an F39 DB file to an F03 DB file (continued)

OTHER DIFFERENCES WHICH MAY AFFECT CONVERTING

• F39 has 60 Extensions while F03 has 120

• Only 60 Extensions settings will be copied to F03 database file. You should set others manually.

• F39 has 16 C.O.Line while F03 has 40 C.O. lines

• Only 16 C.O.Line settings will be copied to F03 database file. In the category Extension, only first 16 records

about “Receive Assign” and “Line Access Assign” will be copied. You should set others manually.

NOTE

C.O. lines for DX-120 are 800-839 (C.O. lines 840 throug h 843 are reser ved for future use).

• System Resource - SPD NO.

• Since the assignment of SPD NO. in F39 may causes conflict, some setting may be ignored. You'd better double

check it after converting

SOME ITEMS ARE NOT COPIED IN ORDER TO AVOID CONFLICT

These items should be set manually.

• C.O.Line - C.O.Group

• System Application – Numbering Plan

• C.O.Line - C.O.Group

• System Application – Numbering Plan

POSSIBLE ERRORS DURING CONVERSION

The following is a list of possible errors that may occur during the convers i on of the D X-8 0 da tabase . If any of th ese occur, you will need to set the specified information manually.

INDEX DESCRIPTION

C001 This item exists in F03, but not in F39.

C002

C003 This item was not be converted because of the data conflict. C004 Exception occurred during conversion.

This item has probably been converted, but some conflict may generate because of the differences between F39 and F03. Double check it after converting, and set manually as needed.

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DX-120 Programming Manual UPGRADING AN EXISTING SYSTEM

Programming a New System

This manual provides information for completely programming a new DX-120 system from scratch. Vertical also provides you with some tools you can use to reduce your programming time. These tools include:

• a series of worksheets for you to plan your system structure, and record the programming for future reference if

necessary. For more details, see

• copying a base CO line or extension’s setu ps to several other CO line or extensions thereby eliminating the need

to program them individually, and

• using one of four standard database programming templates provided with the DX-120 on CD part number DX-

120UTILCD. You can choose the template that most closely matches your new customer’s site needs, and then add whatever custom changes you need to make. This approach saves you the time of programming the entire system from scratch.

HINT

For more information on these and other aids the DX-120 provides to allow you to program a system efficiently, see

BASIC PROGRAMMING TASKS

When you are programming a new system from scratch, perform the following basic tasks:

A) Set up the system features (see “Section 4 - Programming System Resources” on page 39)

Appendix A, Worksheets.

see “Shortcuts that Help You Work Faster” .

B) Set up the CO lines (see “Section 5 - Programming C.O. Lines” on page 115) C) Set up call handling (see “Section 6 - Programming Call Handling” on page 187) D) Set up the toll restrictions (see “Section 7 - Programming Toll Restrictions” on page 329) E) Set up the UCD groups (see “Section 8 - Programming ucd groups” on page 341) F) Set up Voice Mail - if applicable (see “Section 9 - Programming Voice Mail” on page 361) G) Set up the extensions and program the feature buttons on the individual DET phones and DSS consoles (see

“Section 10 - Programming Extensions” on page 385)

USING SHORTCUTS

The DX-120 provides some shortcuts to help you perform th ese tasks efficiently.

EXAMPLE

When you are setting up the individual extensions, you can first set up a “base” extension that is typical of how you will set up the majority of extensions. After you have set up this base extension, you can copy its programming to all of the other extensions in the system. Then, you can modify the few specific extensions that require different programming.

The DX-120 provides a similar shortcut for setting up CO lines with a CO Line Copy command. For more details on helpful shortcuts provided with your system, see

see “Shortcuts that Help You Work Faster” .

- 7 -

Programming a New System (continued on next page)

UPGRADING AN EXISTING SYSTEM DX-120 Programming Manual

Programming a New System (continued)

SETTING UP THE SYSTEM FEATURES FOR SYSTEM ADMINISTRATION AND RESOURCES

The system features allow you to control system administration and to assign system resources. Perform the following tasks.

HINT

Details on how to perform these tasks are included in see “Overview” . The DX-120 provides programmable features that allow you to establish these various settings.

• Establish the database administrator password - see page 16

• Assign the attendant extension for each tenant group - see page40

• Assign the system reminder for each tenant group - see page45

• Set up the system time, date, and hour mode - see page49

• Set up the ring scheme - see page55

• Name each CO line - see page58

• Set up the pre-programmed incoming and outbound messages - see page60

• Program speed dial numbers - see page64

• Set the number of items in the Caller ID table - see page72

• Establish the music source for the each tenant group - see page83

• Assign the external pager ID to a tenant group - see page77

• Program ancillary devices - loud bell, external page, music on hold source - see page87

• Allocate the DSS - see page89

• Set up the optional internal modem - see page93

• Select the PC-DBA transmit rate - see page95

• Select the SMDR transmit rate - see page97

• Set up the numbering plan you want to use Set the user passwords and names for extensions - see page103

• Specify the letter type - see page476

• Set the user passwords and names for extensions - see page387

- 8 -

DX-120 Programming Manual

SECTION 2 - PROGRAMMING OPTIONS

OVERVIEW

There are two programming interfaces you can use to program the DX-120:

• PC-DBA

• Digital Extension Telephone (DET) - see page 26.

PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA)

The DX-120 system allows you to administer system database parameters using any IBM® compatible Personal Computer (PC).

The use of a PC has distinct advantages over programming the system using the digital telephone, including:

• specific database archiving (via save function),

• remote programming, and

• outboard programming (programming the system template in the PC memory, then downloading it to the DX-120

switch memory when ready).

The PC program that interfaces with the DX-120 system is called PC-Database Administration (PC-DBA).

PC-DBA Requirements

PC-DBA requires the following resources in the PC environment:

• PC running Microsoft® Windows 98, 2000, ME, or XP

• RAM: 64MB or greater.

• Processor Speed: 350 MHz or greate r.

• Hard Disk Space: 4GB or greater.

IMPORTANT

You must have a well-rounded understanding of the Windows PC environment and file structure to use this DX-120 utility. users who are unfamiliar with these basic requirements. concern you, program the DX-120 instead by using any DET phone.

Vertical Communications, Inc. cannot support

If any of these issues

Loading PC-DBA Software

When you download PC-DBA from the Vertical web site it is contained in a n archived format to expe dite the download. Vertical recommends that you perform the following steps when downloading PC-DBA.

1) C re ate a separate dir ec to ry on the PC wher e you can loa d PC-D BA (typ ically “DX- 12 0 ”).

• This becomes the working directory.

2) Copy the archive file into that directory.

• An icon for the software will automatically be placed on your desktop. When you are ready to use PCDBA, you just need to double click on that icon to start the program.

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PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual

Programming Using PC-DBA

CAUTION!

The changes you make using PC-DBA are stored in a temporary working directory. They are not uploaded to the DX-120 system memory until you perform a SEND function. Do not forget this crucial step, or you may lose the programming changes you just made.

1) Double click on the icon (see previous page) to display the main screen of PC-DBA.

2) Use the items in each of the menus to program the database (and switch) as needed.

Programming Using PC-DBA (continued on next page)

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DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA)

Programming Using PC-DBA (continued)

PC-DBA MAIN MENUS

Review the following menus to become more familiar with where the various options are for using, programming, and maintaining PC-DBA.

The File menu provides you with all the basic functions of handling the DB file.

The Control menu provides you with the capability to connect PD-DBA to the switch for sending a receiving information.

The Send and Receive options will not be available until successful connection has been made between the PC-DBA and the switch.

The Programming menu provides you with a variety of programming options for customizing the DB/system to work efficiently and cohesively in the current environment.

The Maintenance menu monitor and test several aspects of the operation and use of the database and system usage.

The Help menu gives you access to the online help system that contains detailed programming information (much like this document). There is also an option that allows you to view specific information about the PCDBA software (e.g., version, etc.).

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PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual

Database Save and Restore

The working directory is the location allocated in the PC for all changes while the PC-DBA programming session is in progress. databases.

SAVING THE DATABASE

You may want to save the data in this directory for later retrieval since you may be working on many various

CAUTION!

Always perform a database SAVE prior to database RESTORE if you intend to preserve the current contents of the working directory.

From the PC-DBA main screen:

1) Go to FileXSave As... to display the Save As dialog box.

• This dialog box allows you to enter a name for the database.

2) Enter the desired database name.

• You can also change the directory if necessary.

3) Click Save to store the database with that name.

• This dialog box allows you to select the desired database file.

4) Select (or enter the name of) the database you wish to restore.

5) Click Open to open the specified database.

• The system will use this database file until you specify a different name or close the application.

Database Save and Restore (continued on next page)

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DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA)

Database Save and Restore (continued)

RESTORING (OPENING) A STORED DATABASE

From the PC-DBA main screen:

1) Go to FileXOpen Database... to display the Open dialog box.

• This dialog box allows you to select the desired database file.

2) Select (or enter the name of) the database you wish to restore.

3) Click Open to open the specified database.

• The system will use this database file until you specify a different name or close the application.

Connecting PC-DBA to the Switch

When using the programming options of PC-DBA, the r e ar e tim es wh en you nee d to send an d re ce ive infor m at ion between PC-DBA and the switch. However, before data can be exchanged between the PC and the DX-120 system, you must make a connection between the two devices. link.

There are specific tasks that can only be performed af ter a successful conne ction between PC-DBA and the switch has been made:

• Receiving (data from the switch) - see page18

• Sending (data to the switch) - see page19

• Initializing the System (cold and warm starts) - see page21

• Diagnostics and T1 Maintenance - see page480

•

HINT

Also see...For specific information about making a physical connection between PC-DBA and the switch, be sure to review the Vertical DX-120 Installation and Maintenance Manual available on the Vertical CCC web site (www.vertical.com/ccc).

This connection is a serial (RS-232 – COM port or modem)

Connecting PC-DBA to the Switch (continued on next page)

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PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual

Connecting PC-DBA to the Switch (continued)

Once you make this connection, you can connect to the DX -120 system processor and download (receive) the DX-120 database memory to the PC-DBA laptop working directory.

A connection can be made either on-site or remotely:

ON-SITE (CABLE) CONNECTION

While on-site, you can connect the PC to the DX-120 via a standard RS-232C “straight-through” cable. You can connect the DX-120 system on site via the PC serial port (COM port). the PC serial port to the DX-120 CPM – PC-DBA port.

Use a straight-through 9-pin to 9-pin cable from

REMOTE (MODEM) CONNECTION

When you are accessing the system remotely you can make this connection via a modem.

1) Make the physical connection (cable or modem) between the PC and the DX-120 system.

From the PC-DBA main screen:

2) Go to ControlXConnect on the to display the password screen.

Press F5 to display the password screen.

HINT

If the password screen does not appear, make sure that the physical connection is in tact.

3) Enter the Database Administration password.

• At default, this password is eight spaces (i.e., press the space bar eig ht times).

• For information about changing the password, see “Changing Database Administrator Password” on page 16.

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DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA)

4) Click the OK button to display the next Connect screen that provides the curre n t (l oc al an d re m ote ) settings for the connections.

5) Make any necessary changes to the connection settings (as described on next page):

IMPORTANT!

• For local settings, make sure that you have the appropriate Baud rate and COM

Port settings.

• For remote settings, make sure you have all the necessary modem settings entered (including the init string, modem name, baud rate, and phone number).

HINT

Refer to the following pages:

• Setting Up Optional Internal Modem - page 93

• Specifying PC-DBA Transmit Rate - page 95

• Selecting SMDR Transmit Rate - page 97

AND/OR

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Remote (modem) Connection (continued on next page)

PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual

Remote (modem) Connection (continued)

Click Connect to being the connection process.

• Several brief messages will be displayed to let you know what's happening during this process (e.g., sending the password, connection request, successful connection).

• Once connection is successfully established, a red dot will appear in the lower left corner of the screen...

A red dot appears here when there is an active connection between the PC-DBA and the switch.

6) You can now perform any of the tasks listed above (e.g, Receive, Send, Diagnostics, Initialize, T1 Maintenance).

Changing Database Administrator Password

The DX-120 system allows you to set up and maintain the system database using any DX-120 DET telephone, once you have entered the database administrator password. PC-DBA. It’s a good idea to change this password after the installation of the system.

Before changing the database administrator password, you must first connect to the DX-120 switch.

From the PC-DBA main screen:

1) Connect to PC-DBA to the switch (see 13).

2) Go to ProgrammingXKSU DB Password to display the password change screen.

3) Enter the existing (old) password.

• When you enter text in this field, a new field will appear (i.e., New Password).

This password also allows you to program the system using

Changing Database Administrator Password (continued on next page)

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DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA)

Changing Database Administrator Password (continued)

4) Enter the new password.

• When you enter text in this field, a new field will appear (i.e., Confirm Password).

5) Enter the new password again to confirm it.

• When you enter text in this field, an OK button will appear.

6) Click OK to change the password as designated in the previous steps.

• A message will appear to ask you to confirm that you want to make the change.

7) Click Yes to change the password and display a confirmation as the password is successfully change d.

HINT

Also see “Changing Database Administrator Password” on page 16.

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PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual

Receiving Data from the Switch

Before data can be exchanged between PC-DBA and the DX-120 system, you must Connect (F5) to the switch. After you establish a successful connection between the DX-120 processor and the PC-DBA software, the system displays the word Connect at the bottom of the screen, next to the time and date.

CAUTION!

• When you receive programming from the switch, the system overwrites the corresponding programming on your PC with the settings from the switch. Make sure you want to do this before proceeding.

• Always perform a Database Save (All) before a Database Receive (All) operation if you want to preserve the current contents of the working directory on the laptop.

• It is recommended that if you are making databa se chan ges to a syste m that has been in operation for an extended period of time, that you perform a Receive All operation prior to making any database changes on the laptop.

• Since some database fields (including Speed Dial and Service Mode) are user adjustable, these fields will be overwritten if you perform a Send All operation using an outdated PC-DBA laptop database.

From the PC-DBA main screen:

1) Connect PC-DBA to the switch.

2) Go to ControlXReceive to display a list of categories that represent the information that can be received.

Press F3 to display a list of categories that represent the information that can be received.

3) Locate the category that represents the information you want to receive.

4) Click the Items button to display the list of various options for that category.

Receiving Data from the Switch (continued on next page)

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DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA)

Receiving Data from the Switch (continued)

5) Click on the specific items you want to receive to select them.

Click Select All to select all the items on that screen.

• Use the Unselect All button to deselect all items on the page. You can then reselect any specific items as needed.

6. Click OK when all your selections have been made to begin the receiving process and download the data from the switch to your PC/laptop.

HINT

Refer to the following pages:

• Connecting PC-DBA and the Switch - page 13

• Sending Data to the Switch - page 19

• Disconnecting PC-DBA from the Switch - page 21

Sending Data to the Switch

CAUTION!

• When you receive programming from the switch, the system overwrites the corresponding programming on your PC with the settings from the switch. Make sure this is what you want to do before proceeding.

• Always perform a Database Save (All) before a Database Receive (All) operation if you want to preserve the current contents of the working directory on the laptop.

• It is recommended that if you are making dat abase chan ges to a sy stem tha t has been in operation for an extended period of time, that you perform a Receive All operation prior to making any database changes on the laptop.

From the PC-DBA main screen:

1) Connect PC-DBA to the switch.

2) Go to ControlXSend to display a list of categories that represent the information that can be sent.

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Sending Data to the Switch (continued on next page)

PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual

Sending Data to the Switch (continued)

3) Press F4 to display a list of categories that represent the information that can be sent.

Click on these buttons to display the list of options for the corresponding category.

4) Locate the category that represents the information you want to receive.

5) Click the Items button to display the list of various options for that category.

6) Click on the specific items you want to receive to select them.

7) Click Select All to select all the items on that screen.

• Use the Unselect All button to deselect all items on the page. You can then reselect any specific items as needed.

8) Click OK when all your selections have been made to begin the receiving p rocess and downloa d the dat a from the switch to your PC/laptop.

HINT

Refer to the following pages:

• Connecting PC-DBA and the Switch - page 13

• Receiving Data from the Switch - page 18

• Disconnecting PC-DBA from the Switch - page 21

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DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA)

Disconnecting PC-DBA from the Switch

After you have finished using the link between the DX-120 and PC-DBA, you should disconnect this link. The system can be disconnected either automatically or manually:

AUTOMATIC DISCONNECTION

The system disconnects automatically if:

• the physical connection path (cable or modem connection) is interrupted (not recommended)

• you exit PC-DBA while the link is active (not recommended)

• after several minutes it senses that someon e has not been using the associated tools that require co nnection (i.e.,

it automatically times itself out).

MANUAL DISCONNECTION

From the PC-DBA main screen:

1) Go to ControlX Disconnect to disconnect the system from the switch.

2) Press F7 to disconnect the system from the switch.

Once this disconnection is complete:

3) Disconnect any physical connection (cable or modem) between the PC and the switch system as appropriate.

Initializing (F8) The System

In the programming process it is often desirable to revert to factory defaults (cold start). The Initialize function allows you to revert the database settings to the factor y default s. can click the Initialize button or press F8 to initialize the current category.

Keep in mind that when you use Initialize, the system saves the restored data only when you exit the screen you are on.

The system then only sends it to the DX-120 switch database when you perform the F4-Send operatio n.

You can also initialize (i.e., reset) the system without reverting back to factory defaults and reloading the database (warm start).

NOTE

You can initialize all of the PC-DBA parameters when you install a new system. After you perform a cold start, connect to the DX-12 0 processor by clicking Connect or pressing F5. Then click Receive or press F3 to perform a Receive All and download all factory settings to a new database file on the PC.

HINT

Also refer to the Vertical DX-120 Installation and Main tenance Manual which can be found on the Vertical CCC website (

While using the various database progr amming menus, you

www.vertical.com/service-login.html).

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Initializing the System (continued on next page)

PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual

Initializing the System (continued)

PERFORMING A COLD START

Use Software COLD Start to cause the system to restart operations and reload default customer database data.

CAUTION USE THIS FEATURE WITH CARE!

This operation requires confirmation since all calls in progress will be disconnected and the current database will be erased!

NOTE

Once you run this operation, connection between the switch and PC-DBA will be lost. Therefore, you will have to re-connect to the switch.

After you connect the PC-DBA to the switch:

From the main PC-DBA Screen:

1) Go to MaintenanceXRemote ControlXSoftware Cold Start to display a prompt warning you about what will happen if you continue with this process (i.e. programming operations will be lost, then returned to default settings).

2) Click Yes to execute the Cold Start.

• A message will appear to confirm that a cold start was successfully completed.

Click No to cancel the Cold Start and close the warning prompt.

3) Click OK to close the window.

HINT

Also refer to the Vertical DX-120 Installa tion and Maintenance Manual which can be found on the Vertical CCC website (www.vertical.com/service-login.html).

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