Comdial DSU II User Guide

DSU II Digital Expandable Systems
LCD Speakerphone
Station User’s Guide
This publication supports both Impact
and Impact SCS LCD Speakerphones
GCA70281.08 06/03 Printed in U.S.A.
This user’s guide is for the following system:
This user’s guide applies to the following telephone models:
•Impact 8012S-** Rev. A and later.
•Impact 8024S-** Rev. A and later.
•Impact SCS 8324S-** Rev. A and later
•Impact SCS 8312S-** Rev. A and later
•Impact SCS 8324F-** Rev. A and later
Contact your Comdial dealer for updates of this as well as other
Comdial publications.
Copyright © 2003 Comdial Corporation
All rights reserved. Unauthorized use of this document is prohibited.
Comdial Corporation
106 Cattlemen Road, Sarasota, FL 34232
(941)554-5000 or (800)266-3425
-Notice-
Comdial reserves the right to make any changes and improvements in the
product described in this document at any time and without prior notice.
Impact is a trademark of Comdial Corporation. All other product names
are trademarks of their respective owners.
GCA70281
ABOUT THIS BOOK
As a system attendant, you must be familiar with the operation of your individual station and the entire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experi­enced users.

Introduction

The first chapter of the manual describes the initial setup and adjust­ments necessary to begin using your speakerphone.
1 Getting Started

Basic Operation

The basic operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:
2 Answering Calls
3 Making Calls

Advanced Operation

The chapters that describe the advanced features of the DXP, DXP Plus, and FX Series systems are as follows:
4 Advanced Call Handling
5 Nonverbal Messaging
6Programming
7 Other Features
In addition to the chapters which describe the advanced features of individual stations, this manual also includes a chapter to describe the features of the system which are programmed by the attendant.
8 Attendant Features
August, 03 Comdial i
Following the advanced feature descriptions are two reference tables that provide a summary and reference of features.
Appendix A Quick Reference Guide
Appendix B Display Abbreviations
Also, tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section.
Appendix C Speakerphone Characteristics
Appendix D Glossary
Appendix E Feature Networking Support
Index

What is an Attendant?

The attendant of a telephone system is typically the first person to answer an incoming call and usually directs incoming calls to the proper person or department within the system. In addition to call control, the attendant controls system-wide operating features such as night transfer (of ringing) and the system clock. Additionally, the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users.
The system provides two fixed attendant positions at default (stations 1 and 2, intercom 1001 and 1002); however, installers can assign any or all stations (up to 96 total) as attendant stations if they wish. Installers can also assign up to four DSS/BLF consoles to each attendant position where needed. In addition to the many installer­enabled feature buttons that the system can make available at any station, the system provides the attendant position with several special purpose installer-enabled feature buttons to enhance call pro­cessing. These special purpose buttons are described in Chapter 8.
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GCA70281
The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system net­working connects several DXP, DXP Plus, FXS, FXT, and FXII systems together in an arrangement that allows unified communica­tions through the system. For a complete list of features and their properties, see Appendix E, Feature Networking Support.
August, 03 Comdial iii
Notes
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TABLE OF CONTENTS
About This Book ............................................................................ i
Introduction ............................................................................... i
Basic Operation ......................................................................... i
Advanced Operation ................................................................. i
What is an Attendant? .............................................................. ii
1. Getting Started........................................................................ 1
1.1 Welcome ........................................................................... 1
1.2 Setting Up Your Speakerphone ........................................ 1
1.2.1 Positioning Your Speakerphone................................ 2
1.2.2 Setting Display Contrast ........................................... 3
1.2.3 Setting a Personal Ringing Tone............................... 4
1.2.4 Setting Volume Levels.............................................. 4
1.2.5 Answering and Making Calls.................................... 5
1.3 Understanding the Basic Functions .................................. 6
1.3.1 Alphanumeric Display .............................................. 6
1.3.2 Auxiliary Jack ........................................................... 7
1.3.3 Message-Waiting Light............................................. 7
1.3.4 Microphone Opening ................................................ 7
1.3.5 Speaker...................................................................... 7
1.4 Your Speakerphone’s Buttons .......................................... 9
1.4.1 Hold Button (HOLD) ................................................ 9
1.4.2 Interactive Buttons .................................................... 9
1.4.3 Intercom Button (Intercom) ...................................... 9
1.4.4 Mute Button (MUTE) ............................................... 9
1.4.5 DSS/BLF Programmable Buttons ........................... 10
1.4.6 Shift Button (SHIFT) .............................................. 10
1.4.7 Speaker Button (SPEAKER)................................... 10
1.4.8 Tap Button (TAP) ................................................... 10
1.4.9 Transfer/Conference Button (TRNS/CONF) ......... 11
1.4.10 Volume Control..................................................... 11
1.5 Your Speakerphone’s Display Lights ............................. 12
1.5.1 Busy Lamp Field (BLF) lights ............................... 12
1.5.2 line button:.............................................................. 12
1.5.3 Fixed Feature or Programmable Feature button:.... 13
1.5.4 MUTE button: ........................................................ 13
1.5.5 INTERCOM button:............................................... 13
1.5.6 HOLD button:......................................................... 14
1.5.7 MESSAGE button .................................................. 14
1.5.8 SPEAKER button:.................................................. 14
2. Answering Calls ................................................................... 15
2.1 Answering Outside Calls ................................................. 15
2.2 Answering Intercom Calls ............................................... 16
2.3 Night-Transferred Calls .................................................. 16
2.4 Caller ID .......................................................................... 17
2.5 Holding Calls .................................................................. 18
2.5.1 Basic Hold .............................................................. 18
2.5.2 Exclusive Hold ....................................................... 18
2.5.3 Hold Recalls ........................................................... 19
2.5.4 Directed Hold ......................................................... 20
2.6 Call Pickup ...................................................................... 21
2.6.1 Group Call Pickup .................................................. 21
2.6.2 Directed Call Pickup .............................................. 21
2.6.3 Pickup For Monitored Stations............................... 22
2.7 Receiving SOHVA Announcements ............................... 23
2.7.1 Handling an Incoming SOHVA ............................. 23
2.7.2 Voice Announce Blocking ..................................... 24
3. Making Calls ......................................................................... 27
3.1 Making Outside Calls ...................................................... 27
3.2 Making Intercom Calls .................................................... 28
3.3 Automatic Dialing ........................................................... 30
3.4 Redialing ......................................................................... 31
3.4.1 Redial - Last-Dialed Number ................................. 31
3.4.2 Automatic Redialing............................................... 32
3.4.3 Redial Programming (Storing Numbers) ............... 33
3.4.4 Sending SOHVA Announcements ......................... 34
3.5 Camping On Options ...................................................... 35
3.5.1 Busy or Idle Station, Automatic Callback............... 35
3.5.2 Busy Station, Wait For An Answer (Call Waiting) 36
4. Advanced Call Handling ..................................................... 37
4.1 Waiting for a Line (Queuing) ......................................... 37
4.2 Call Transferring ............................................................. 38
4.2.1 Screened Call Transfers .......................................... 38
4.2.2 Unscreened Call Transfers ...................................... 40
4.3 Conferencing ................................................................... 41
4.3.1 Creating a Conference Call ..................................... 41
4.3.2 Unsupervised Conference Calls .............................. 42
4.4 Call Parking .................................................................... 44
4.4.1 Handling Park Recalls............................................. 44
4.5 Call Forwarding .............................................................. 45
4.5.1 Forwarding a Call.................................................... 45
4.5.2 Call Forward Outside System (CFOS).................... 47
5. Nonverbal Messaging .......................................................... 49
5.1 Station-To-Station Message Delivery ............................. 49
5.2 Message Waiting Light and Messaging .......................... 50
5.3 LCD Message Delivery .................................................. 52
5.4 Assist Button Message Delivery ..................................... 53
6. Programming ........................................................................ 55
6.1 DSS Numbers ................................................................. 55
6.2 Autodial and Speed Dial Numbers ................................. 56
6.3 Feature Access Codes ..................................................... 58
6.4 Feature Buttons ............................................................... 61
6.4.1 Special Purpose Feature Buttons............................. 63
6.4.2 Assist Button ........................................................... 65
7. Other Features ..................................................................... 67
7.1 Line Groups .................................................................... 67
7.2 Volume Control .............................................................. 68
7.2.1 Setting Current Volume Level ................................ 68
7.3 Muting Your Speakerphone ............................................ 70
7.4 Default Volume Control ................................................. 70
7.5 Background Music .......................................................... 71
7.6 Tracker Paging System ................................................... 72
7.7 Auxiliary Jack .................................................................74
7.8 Dial by Name .................................................................. 77
7.9 Programmed Button Display ........................................... 78
7.10 Automatic Set Relocation ............................................. 79
7.11 Account Codes .............................................................. 80
7.12 Paging ............................................................................ 81
7.13 Do Not Disturb Condition ............................................. 82
7.14 Data Interface Unit ........................................................ 83
7.15 IMIST Module .............................................................. 84
7.16 DSS/BLF Console Operation ........................................ 86
7.16.1 Accessing The DSS/BLF Console Button Levels 87
Appendix A Feature Access Codes ......................................... 89
Appendix B Display Abbreviations ........................................ 93
Appendix C Glossary................................................................ 99
Appendix D Speakerphone Characteristics ......................... 109
Full-Duplex Speakerphone Characteristics .......................... 109
Speakerphone User Guidelines ............................................ 110
Index .......................................................................................... 113
DSUII LCD Speakrphone User’s Guide
1. GETTING STARTED

1.1 Welcome

Congratulations and thank you for using a Comdial telephone! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows:
• Setting Up Your Speakerphone
• Understanding the Basic Functions
• Your Speakerphone’s Buttons
• Your Speakerphone’s Display Lights

1.2 Setting Up Your Speakerphone

When your new speaker­phone arrives, the system installer unpacks it and con­nects the line to a system jack. The following sec­tions describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the most basic features.
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Getting Started GCA70-281

1.2.1 POSITIONING YOUR SPEAKERPHONE

You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:
For the microphone to best detect your voice, speak within three feet of it and face the speakerphone.
Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.
Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstruc­tions come between you and the microphone.
If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.
• To adjust the pedestal (Impact SCS Models only),
1. GRASP the rear of the
pedestal base firmly with one hand AND LIFT the rear portion of the tele­phone upward with your other hand.
2. LIFT the telephone
upward with one hand AND RAISE the telephone supporting arms upward with your other hand. (Notice there are three sets of notches under the telephone corresponding to the three positions available.)
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Telephone
Supporting Arm
Pedestal Base
First Notch
Second Notch
Third Notch (For Highest Position)
PED01
DSUII LCD Speakrphone User’s Guide
3. When the telephone is at the desired height, SELECT the clos-
est pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place.
Also remember, as with any piece of electronic equipment, your tele­phone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills.
NOTE:For more tips and information on speakerphone use including the use of a Full-Duplex Speakerphone, see Appendix D, Speakerphone Characteristics,

1.2.2 SETTING DISPLAY CONTRAST

You can darken or lighten the contrast of the display for best viewing.
• To adjust the display contrast,
1. SELECT OPTIONS.
2. SELECT NEXT until the DISP option appears.
3. SELECT DISP. Your display will read CONTRAST LEVEL
4. SELECT LIGHT or DARK once for each degree of change
desired.
5. PRESS SPEAKER to end.
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Getting Started GCA70-281

1.2.3 SETTING A PERSONAL RINGING TONE

You can choose one of many different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.
• To select one of the ring tones, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the RING option appears.
3. SELECT RING.
4. SELECT UP OR DOWN to choose ring tone in display (a
new tone will sound at each up or down press).
5. PRESS SPEAKER to end.

1.2.4 SETTING VOLUME LEVELS

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset.
Volu me Up Button
• To set the ringer loudness level,
—While your telephone is on-
hook and idle, PRESS the VOL-
UME UP OR VOLUME DOWN button once for each change in loudness you desire.
The ringer sounds once for each change as an example of the current setting.
Volu me Do wn Button
Note: If you set the ringer to the OFF position, your telephone sounds a short ring burst once for each call you receive at your sta­tion.
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DSUII LCD Speakrphone User’s Guide
A
• To set the speaker and handset loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP
OR VOLUME DOWN button once for each change in speaker volume that you desire.
Volu me Dow n Button
COMDIAL
HOLD
BCQZ
DEF
MNOJKLGHI
TUVPRS WXY
#
TAP
MUTESHIFT
Volu me Up Button
3. LIFT handset.
4. PRESS the VOLUME UP OR VOLUME DOWN button once
for each change in handset volume that you desire.
Note: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see Vol­ume Control section in the system specific Features chapter.

1.2.5 ANSWERING AND MAKING CALLS

Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.
• When you hear outside ringing (long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
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Getting Started GCA70-281
• When you hear intercom ringing (two short bursts),.
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL
Groups in the system specific Features chapters for more infor­mation on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
9 OR PRESS other line button to select line (See Line
• To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or tone will
be heard).
3. SPEAK toward telephone OR LIFT handset if privacy is
desired.

1.3 Understanding the Basic Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do.

1.3.1 ALPHANUMERIC DISPLAY

(Liquid Crystal Display—LCD)
• Displays time, day, date, and active call information
• Keeps you apprised of the status of your telephone
• Provides programming prompts
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DSUII LCD Speakrphone User’s Guide

1.3.2 AUXILIARY JACK

(only on Impact 8024S and Impact SCS Models)
—Allows you to connect a headset, an external amplified ringer,
a tape recorder, or an external paging amplifier to your tele­phone

1.3.3 MESSAGE-WAITING LIGHT

—Indicates that a message awaits pick up

1.3.4 MICROPHONE OPENING

—Allows hands-free operation of speakerphone (speak clearly
toward microphone opening)

1.3.5 SPEAKER

• Sounds distant party’s voice
• Sounds ringing and call-in-progress tones
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Getting Started GCA70-281
AW700A
Handset
Keypad
TAP
Button
Transfer/
Conference
Button
Message
Waiting
Light
Hold
Button
Intercom Button
Microphone Opening
Impact 8024S-** LCD Speakerphone
Handset
Telephone Speaker
Dialpad
Vo lu me Up
Connectors On Bottom Of Telephone
Optional Console-Top Line Cord-Bot tom
Volume Down
Optional IMIST Module
DEFABCQZ
MNOJKLGH I
TUVPRS WXY
#
Handset or Headset
LCD Alphanumeric Display
Interactive B uttons (NOT programmable)
Programmable Buttons
Vo l u m e Up
Vo l u m e Do wn
Shift Button
Mute
MUTESHIFTTAPHOLD
Button
Speaker Button
Connectors On Bottom Of Telephone
Line Cord
R
*NOTE: These are default button locations.
Some systems may permit reprogramming of these buttons to better suit your application.
Optional Headset
LCD Alphanumeric Display
SCS03
Interactive Buttons (NOT programmable)
Programmable Buttons
Intercom Button*
Message Waiting Light*
Shift Button*
TAP Button*
Transfer/Conference B utton*
Speaker Button*
Mute Button*
Hold Button*
Microphone Opening
Handset
Impact SCS 8312S-** LCD Speakerphone
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DSUII LCD Speakrphone User’s Guide

1.4 Your Speakerphone’s Buttons

1.4.1 HOLD BUTTON (HOLD)

• Places a line or intercom call on hold
• Stores pauses in number sequences during programming
• If available, scrolls through LCD response messages
• If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing)

1.4.2 INTERACTIVE BUTTONS

(located below alphanumeric display)
• Provide quick and easy access to system features
• Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable)

1.4.3 INTERCOM BUTTON (INTERCOM)

• Selects an intercom line
• Allows you to initiate many of the telephone’s features

1.4.4 MUTE BUTTON (MUTE)

• Keeps the person on the line from hearing your conversation
• Allows reply to a Subdued Off-Hook Voice Announcement (SOHVA).
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Getting Started GCA70-281

1.4.5 DSS/BLF PROGRAMMABLE BUTTONS

• Allow you to store numbers for automatic dialing functions
• Allow you to store telephone extension numbers for Direct Station Selection (DSS)
• May be programmed as a feature button
• May be designated a line button by your system installer

1.4.6 SHIFT BUTTON (SHIFT)

—Allows you to enter a second tier for storing and/or automati-
cally dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location— one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

1.4.7 SPEAKER BUTTON (SPEAKER)

• Turns your speaker on or off
• Disconnects a call when you are on a hands free call
• Ends or cancels programming

1.4.8 TAP BUTTON (TAP )

• Recalls dial tone or generates a hookflash
• Retrieves held calls or last call placed on hold
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DSUII LCD Speakrphone User’s Guide
s

1.4.9 TRANSFER/CONFERENCE BUTTON (TRNS/ CONF)

• Transfers calls
• Sets up conference calls

1.4.10 VOLUME CONTROL

—Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode
LCD Alphanumeric Display
Speaker
Handset
TAP
Button
Transfer/
Conference
Button
Message
Waiting
Light
Hold
Button
Intercom Button
Microphone Opening
Interactive Button (NOT programmable)
AW700
Programmable Buttons
Keypad
Volume Down
Vo l u me Up
Shift Button
Mute B utton
Speaker Button
TUVPRS WXY
TAPHOLD
DEFABCQZ
MNOJKLGHI
SHIFT
#
MUTE
Connectors On Bottom Of Telephone
Line Cord
Handset
Impact 8012S-** LCD Speakerphone
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Getting Started GCA70-281

1.5 Your Speakerphone’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

1.5.1 BUSY LAMP FIELD (BLF) LIGHTS

(next to a Direct Station Select/Busy Lamp Field or DSS/BLF pro­grammable button):
• Steady red = station is in use.
• Flashing red = station is receiving a call.
• Winking/Fluttering red = message-waiting light set for you by station associated with that DSS button.

1.5.2 LINE BUTTON:

• Steady green = this is your line, either on-hook (in a hands free mode) or off-hook, when the line is active.
• Steady red = another station is using this line.
• Flashing red = a call is coming in on this line.
• Flashing orange = this line will be answered when you lift the handset.
• Winking green = your line is on hold.
• Winking red = the call has been placed on hold by another station.
• Fluttering orange or green = your line has recalled from hold.
• Fluttering red = the line put on hold by another station has recalled.
NOTE:You can find the programmable buttons that the installer designates line buttons in the same location as the DSS/BLF but­tons. Ensure that these buttons are labeled correctly to indicate their unique features.
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DSUII LCD Speakrphone User’s Guide
1.5.3 FIXED FEATURE OR PROGRAMMABLE FEA­TURE BUTTON:
• Steady red = the feature is on.
• Steady off = the feature is off.
NOTE:You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

1.5.4 MUTE BUTTON:

—On steady = called party cannot hear your conversation.

1.5.5 INTERCOM BUTTON:

• Steady green or red = you are using your intercom.
• Fluttering red = an LCD message is set on your telephone for others to receive when calling.
• Flashing orange = someone is calling your extension or a call is being transferred to you.
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Getting Started GCA70-281

1.5.6 HOLD BUTTON:

—(Non-SCS Series models) Flashing/Fluttering red = message
waiting.

1.5.7 MESSAGE BUTTON

(SCS Series Models only):
—Winking green = message awaits pick up.

1.5.8 SPEAKER BUTTON:

• On steady (with the telephone on hook and busy) = speakerphone mode
• On steady (with telephone on hook and idle) = background music is turned on.
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DSUII LCD Speakrphone User’s Guide
2. ANSWERING CALLS

2.1 Answering Outside Calls

A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line pref­erence at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light flashes for any other ringing line.
Also, when an outside call rings at your station, the LCD screen dis­plays any caller ID information that your station is programmed to receive.
• When you hear outside ringing (long bursts) and observe an orange flashing light,
1. For speakerphone, PRESS flashing line button AND SPEAK
toward telephone.
2. For privacy, LIFT handset.
• When you hear outside ringing (long bursts) and observe a red flashing light,
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
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Answering Calls GCA70-281

2.2 Answering Intercom Calls

Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is fol­lowed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.
• When you hear an intercom tone followed by a caller’s voice,
SPEAK toward the telephone to answer, OR LIFT handset if
privacy is desired.
• When you hear intercom ringing (short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.

2.3 Night-Transferred Calls

(Line Answer From Any Station)
The system attendant can take action that transfers incoming calls to a particular station or stations for off-hour ringing.
• When you hear ringing,
1. PRESS INTERCOM.
2. DIAL
3. SPEAK toward telephone to answer call OR LIFT handset if
privacy is desired.
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80.
DSUII LCD Speakrphone User’s Guide

2.4 Caller ID

(Automatic Number Identification)
The number of the calling party will be displayed if your telephone has been assigned Caller ID service and you have one of the fol­lowing:
• Lines that ring audibly at your station.
• Lines that ring audibly at another station that you answer with call pickup.
• Lines that are transferred to your station.
Incoming call numbers are displayed in the upper half of the LCD. If caller’s name is available, it is displayed in the lower half of the LCD. If another call rings in while on a incoming call, the second caller’s number flashes on the LCD for five seconds.
• To dial the number of the last incoming call while on an active call,
1. PRESS HOLD.
2. PRESS programmed SAVED NUMBER REDIAL button. (See
Feature Buttons section on page 58 for programming.)
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Answering Calls GCA70-281

2.5 Holding Calls

2.5.1 BASIC HOLD

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.
• To place a call on hold,
PRESS HOLD. The light above your line button begins to blink.
• To retrieve a held call,
1. PRESS line button of the held call (with winking green light),
OR PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.

2.5.2 EXCLUSIVE HOLD

With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to the call.
• To place a call on exclusive hold,
PRESS HOLD twice.
• To retrieve exclusive hold,
1. PRESS line button of held call (with winking green light), OR
PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
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DSUII LCD Speakrphone User’s Guide
R

2.5.3 HOLD RECALLS

After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold after the hold recall period has expired.
• If a held line is recalling, choose one of the following:
1. SELECT HOLD (interactive
button) to place the call on hold at your station and restart hold timer.
2. PRESS line button (with flutter-
ing green light) OR SELECT ANS to retrieve the call.
ecall L123
HOLD ANS
A Recalling Held LIne
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Answering Calls GCA70-281

2.5.4 DIRECTED HOLD

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another telephone.
• To place a call on hold at another telephone (directed hold),
1. While on line, PRESS INTERCOM.
2. DIAL
3. DIAL extension number of telephone to receive held call.
*90.
• You can pick this call back up if you need to. To do this,
1. DIAL *4.
2. DIAL extension number of that telephone.
3. ANSWER call as desired OR PRESS SPEAKER to hang up.
• To pick up a call that was placed on hold at your telephone by a user at another telephone,
—PRESS INTERCOM AND DIAL #90.
20 Comdial August, 03
DSUII LCD Speakrphone User’s Guide

2.6 Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

2.6.1 GROUP CALL PICKUP

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.
• To answer a call that is ringing within your group,
1. PRESS INTERCOM.
2. DIAL
3. SPEAK toward telephone OR LIFT handset if privacy is
desired.
#4.

2.6.2 DIRECTED CALL PICKUP

Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.
• To answer a call that is ringing at any telephone in the system,
1. PRESS INTERCOM.
2. DIAL
3. DIAL extension number of ringing telephone.
4. SPEAK toward telephone OR LIFT handset if privacy is
desired.
*4.
August, 03 Comdial 21
Answering Calls GCA70-281

2.6.3 PICKUP FOR MONITORED STATIONS

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that tele­phone, and you can press the button to make a call to that telephone if you wish.
• To monitor another telephone,
OBSERVE the BLF light indications next to the Direct Station
Select (DSS/BLF) button:
• Off = Station is idle
• Flashing (if programmed) = Station has an incoming call
• On = Station is busy
• To call an idle monitored station or to answer one that is ringing,
1. NOTE the BLF light condition.
2. PRESS assigned DSS/BLF button.
3. SPEAK toward telephone OR LIFT handset if privacy is
desired.
If ringing telephone
is within your designated
calling group...
For any ringing telephone...
Your
Station
If you have programmed
a DSS/BLF button for
the ringing telephone...
...DIAL 4 + extension code
...DIAL # 4
...PRESS
flashing
DSS/BLF
button
Ringing Station
Answering Calls for Other Stations
22 Comdial August, 03
DSUII LCD Speakrphone User’s Guide

2.7 Receiving SOHVA Announcements

(Subdued Off Hook Voice Announce)

2.7.1 HANDLING AN INCOMING SOHVA

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.
• To respond to a SOHVA verbally,
1. PRESS AND HOLD
MUTE.
2. SPEAK into handset. Dis-
tant party cannot hear your response.
3. RELEASE MUTE after
response is complete to return to distant party.
S12 Calling
BLOCK
Incoming SOHVA
MSG
August, 03 Comdial 23
Answering Calls GCA70-281
• To respond to a SOHVA nonverbally through Response Messaging,
1. SELECT MSG.
2. SELECT HVHLD OR
TKMSG OR CLBK (Mes­sage appears in the display of the telephone making the SOHVA).
3. CONTINUE your current
call with distant party. (SOHVA caller is automatically discon­nected from your telephone).
S12 Calling
HVHLD
Message Response
TKMSG CLBK
• To respond to a SOHVA by blocking (see below for more information),
SELECT BLOCK when you hear SOHVA tone. (SOHVA
call is disconnected).
Note: Although a SOHVA may be received, you CAN NOT respond to a SOHVA while active in speakerphone mode. When SOHVA tone is received when in speakerphone mode, you must lift your handset before responding to the SOHVA as above.

2.7.2 VOICE ANNOUNCE BLOCKING

If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and displays Access Denied in response to attempted SOHVAs.
24 Comdial August, 03
DSUII LCD Speakrphone User’s Guide
• To block (unblock) all voice-announced calls,
1. SELECT OPTIONS.
2. SELECT NEXT until VAB
appears.
3. SELECT VA B .
4. SELECT ON to block (OR
OFF to unblock).
5. PRESS SPEAKER to end.
INCOMING
You r
Station
SOHVA RESPONSES
VERBAL
NONVERBAL
BLOCK
Voice Ann. Block
ON OFF< EXIT
SOHVA
Press and Hold MUTE
While Speaking
Select MSG And Choose Message
To De li ver
Select BLOCK To Di sc onne ct
SOHVA
Delivering
Station
Answering a SOHVA
August, 03 Comdial 25
Answering Calls GCA70-281
Notes:
26 Comdial August, 03
DSUII LCD Speakrphone User’s Guide
3. MAKING CALLS

3.1 Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9 OR other line but-
ton to select line (See Line Groups in the system spe­cific Advanced Features chapters for more informa­tion on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
Line 2
SAVEARDL
Outside Dialing Display
If your station has an assigned prime line, you will not have to select a line before dialing outside your system.
• To dial an outside number using your prime line,
1. PRESS SPEAKER OR LIFT handset if privacy is desired.
Outside line is automatically selected.
2. LISTEN for dial tone.
3. DIAL number.
August, 03 Comdial 27
Making Calls GCA70-281

3.2 Making Intercom Calls

There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.
Note: The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten­sion number or by pressing the DSS/BLF button again.
• To manually cause the other telephone to ring (tone calling),
1. PRESS INTERCOM.
2. DIAL extension number
(called telephone will ring)
.
J Doe
TRACK CAMP MSG
Calling J Doe
28 Comdial August, 03
DSUII LCD Speakrphone User’s Guide
• To tone call automatically,
—PRESS DSS/BLF button (called telephone will ring).
Note: The following instructions assume a voice-first default set­ting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.
• To voice announce manually,
1. PRESS INTERCOM.
2. DIAL extension number.
3. SPEAK your announcement.
Wed 12 10:42
J Doe
• To voice announce automatically,
1. PRESS DSS/BLF button.
2. SPEAK your announcement.
Connected to J Doe
August, 03 Comdial 29
Making Calls GCA70-281

3.3 Automatic Dialing

This feature provides one- or two-button speed dialing using pro­grammable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers, autodial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).
• To automatically dial an autodial number from one of the programmable buttons on your station, choose one of the following:
1. PRESS programmed autodial button (line selection is usually a
part of the stored speed dial number).
2. PRESS SHIFT AND programmed autodial button (to choose
number stored as second choice at that button).
• To dial a personal speed dial number,
—While on hook; DIAL speed dial number on dial pad (0 to 9).
30 Comdial August, 03
DSUII LCD Speakrphone User’s Guide
• To dial a system speed dial number,
—While on hook, DIAL * AND system speed dial number. IF
your system requires manual line selection, PRESS HOLD before the speed dial numbers.
Note: If you manually choose a line for dialing, press HOLD before using a speed dial. If you place a call on hold prior to using your speed dial, pause several seconds before you press the speed dial button; if you immediately press the speed dial button, the sys­tem will choose the line that you have on hold to place your speed dial call.
Autodial Numbers
Speed Dial Numbers
DIAL desired number
for personal speed dial
OR
DIAL and number
for system speed dial
PRESS button of
desired number
to dial directly

3.4 Redialing

If the last number you have called is busy or is not answering, you have several options for redialing. You can redial it once, initiate a repeated dialing of it, or save it for later redialing using a pro­grammed SAVED NUMBER REDIAL button.

3.4.1 REDIAL - LAST-DIALED NUMBER

• To redial the last-dialed number,
1. PRESS SPEAKER OR HANG UP handset to disconnect cur-
rent ringing or busy tone.
2. DIAL #.
3. LISTEN for ringing or busy tone over the telephone speaker.
August, 03 Comdial 31
Making Calls GCA70-281

3.4.2 AUTOMATIC REDIALING

• To redial the number once a minute for 10 minutes,
1. SELECT ARDL OR PRESS
programmed AUTOMATIC REDIAL button. (See page 65 for directions on pro­gramming an Automatic Redial button.)
2. The number will be dialed once a minute for 10 minutes
(INTERCOM light flashes). Listen for ringing or busy tone over the monitor speaker.
Note: You must pick up the handset once the call is connected, or the system will disconnect the call after 30 seconds.
918045551212
ARDL
Automatic Redial Option
SAVE
32 Comdial August, 03
DSUII LCD Speakrphone User’s Guide
• To cancel this automatic redial action,
1. LIFT AND REPLACE handset OR, USE the telephone for
some other function.
2. The INTERCOM light then turns off and the phone returns to
idle.

3.4.3 REDIAL PROGRAMMING (STORING NUMBERS)

The system will save the first 16 digits of the last manually dialed number so that it can be redialed later; however, subsequent dialing activity overwrites any number the system has temporarily saved.
• To permanently store a number you’ve just dialed,
SELECT SAVE.
• To dial the saved number,
1. PRESS HOLD.
2. PRESS programmed SAVE NUMBER REDIAL button. (See
page 62 for instructions on programming a Save Number Redial button.)
August, 03 Comdial 33
Making Calls GCA70-281

3.4.4 SENDING SOHVA ANNOUNCEMENTS

(Subdued Off-hook Voice Announcements)
You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature.
• Make a SOHVA announcement using the SOHVA button as follows:
1. MAKE intercom call AND
HEAR busy tone. If called station is on outside line, ring­back tone is heard, but SOHVA is still available.
2. SELECT SOHVA AND HEAR several quick tone bursts.
3. MAKE announcement (busy tone means that your SOHVA has
been denied through system programming or that the called party has blocked your SOHVA).
4. WAIT on line for reply (either verbal or LCD reply).
J Doe Ext 321 Is Busy
SOHVA
CAMP NEXT
Making a SOHVA
34 Comdial August, 03
DSUII LCD Speakrphone User’s Guide

3.5 Camping On Options

3.5.1 BUSY OR IDLE STATION, AUTOMATIC CALL­BACK
If the telephone you have called on the intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before).
• To camp on at a busy or no answer station,
1. MAKE intercom call.
Note: If you make a call in the voice-announce mode and receive no answer at the called station, press INTERCOM before selecting CAMP button in order to camp-on at that station.
2. SELECT CAMP.
3. Your telephone immedi-
ately hangs up. When the telephone you called becomes idle, your tele­phone will ring with five short ring bursts.
4. PRESS INTERCOM
when you hear the ring bursts. The other tele­phone will start ringing.
J Doe Is Busy
SOHVA
CAMP NEXT
Selecting Camping
• To cancel automatic ringback,
—PRESS INTERCOM AND DIAL #6.
• To camp on at a station with a Do Not Disturb condition set,
1. MAKE intercom call.
2. SELECT CAMP. A callback will occur when called station is
no longer set in the Do Not Disturb mode.
August, 03 Comdial 35
Making Calls GCA70-281
y
y
y

3.5.2 BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING)

If the telephone you have called is busy, you can send a call waiting tone to a busy telephone and wait on the line for an answer.
• To camp on when you hear a busy signal,
1. SELECT NEXT until
CWAIT appears.
J Doe Is Busy
CWAIT
OVER MSG
2. SELECT CWAIT.
3. WAIT on line for reply.
4. Called party can place
the current call on hold or disconnect from the call
Sending Call Waiting Signal
to answer your call-wait­ing tone, or choose to ignore your call-waiting tone and con­tinue current conversation.
1
2
3
4
5
6
7
BUSY
To W ait Fo r
Callback...
...Select CAMP
and Disconnect
When idle,
your call
is connected.
8
9
*
0
#
To S end Ca ll
Waiting Tone...
...Select CWAIT
and Wait for Reply
Busy station
hears tone
respond
and ma
or ignore.
Your
Station
NO ANSWER
To W ait Fo r
Callback...
...Select CAMP
and Disconnect
activit
When an occurs at station,
your call is
connected.
Busy
Station
Idle
Station
Camp On Options
36 Comdial August, 03
DSUII LCD Speakrphone User’s Guide
4. ADVANCED CALL HANDLING

4.1 Waiting for a Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group.
• To queue for a line group,
1. PRESS INTERCOM.
2. DIAL line group access code (9, 81, 82, 83).
3. HEAR busy tone.
4. DIAL *8 and hang up.
5. When line group is free, your telephone sounds several short
ring bursts.
6. LIFT the handset, LISTEN for dial tone AND MAKE call.
• To cancel line group queuing,
—PRESS INTERCOM, DIAL #8 AND HANG UP.
• To queue for a line that appears on your telephone,
1. PRESS HOLD.
2. PRESS line button of busy line.
3. HEAR short tone.
4. When the line is free, your telephone sounds five short ring
bursts telling you that you can use your line.
5. LIFT handset to answer. If you no longer need the line, ignore
the ring burst.
August, 03 Comdial 37
Advanced Call Handling GCA70-281

4.2 Call Transferring

4.2.1 SCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.
• To screen and transfer a call to another telephone in the system,
1. Answer call.
2. Press Trans/Conf (call is auto-
matically placed on hold).
3. Dial extension number of tele-
phone to receive transfer, or press DSS/BLF button for that extension.
4. Announce call when intercom party answers.
5. Press speaker to disconnect (if in speakerphone mode), or hang
up.
Push T/C To CONF SPKR To Transfer
Selecting a Transfer
The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the trans­ferred call after you hang up.
38 Comdial August, 03
DSUII LCD Speakrphone User’s Guide
J
J
J
T
• If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming):
Doe Is Busy
RECON OVER MSG
1. SELECT RECON to reconnect
the call to your station.
Unable to Transfer
2. SELECT SOHVA to interrupt
the call and tell the intercom party that a call awaits.
Doe Is Busy
RECON OVER MSG
3. SELECT MSG to leave a mes-
sage-waiting indication at the called station.
4. SELECT CAMP to camp-on to
More Transfer Options
that station.
5. SELECT OVER to override the busy signal and join the call in
progress.
• If the intercom party does not answer their telephone when ringing, take one of the
Doe
RACK
CAMP MSG
following steps:
1. SELECT CAMP to camp-on to
the station.
No Answer from J Doe
2. SELECT MSG to leave a mes-
sage-waiting indication at the station.
August, 03 Comdial 39
Advanced Call Handling GCA70-281
R

4.2.2 UNSCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer.
• To transfer an unscreened call to another system telephone,
1. ANSWER call.
2. PRESS TRNS/CONF (call is automatically placed on hold).
3. DIAL extension number of telephone to receive transfer, OR
PRESS DSS/BLF button for that extension.
4. PRESS SPEAKER to disconnect (if in speakerphone mode),
OR HANG UP. The transfer will ring at the called telephone.
• If an unscreened transfer call is not answered and recalls to your telephone, you can take one of the following steps:
1. PRESS HOLD to place the call
on hold at your telephone.
2. SELECT ANS to return to the
call.
3. SELECT SEND to retry the transfer.
ecall Line 2
SEND HOLD ANS
Attempted Transfer of
Line 2 to J Doe is Recalling
40 Comdial August, 03
DSUII LCD Speakrphone User’s Guide

4.3 Conferencing

4.3.1 CREATING A CONFERENCE CALL

When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make con­ference calls that involve up to five parties, including you as the orig­inating party, in any combination of outside lines and intercom parties.
Note: When setting up a conference call with outside lines and internal telephones, you must call the outside lines first.
• To set up a conference call that includes both outside lines and intercom parties, outside lines alone, or intercom parties alone,
1. MAKE first call.
2. PRESS TRNS/CONF (call is placed
on hold automatically).
3. MAKE next call.
4. PRESS TRNS/CONF to establish conference.
5. REPEAT the last three procedures to add up to two more par-
ties, establishing a 5-party conference (including yourself).
Push T/C To CONF
SPKR To Transfer
Setting a Conference
• To continue conversation on remaining line after other outside lines have dropped out of conference,
Conference
J Doe J Smith
PRESS the line button of the
remaining party.
Active Conference
August, 03 Comdial 41
Advanced Call Handling GCA70-281
• To retrieve a line from hold and bring that party back into the conference,
1. PRESS TRNS/CONF.
2. PRESS line button.
3. PRESS TRNS/CONF.

4.3.2 UNSUPERVISED CONFERENCE CALLS

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an “unsuper­vised conference” call.
• To drop out of a conference call between you and two outside lines (creating an unsupervised conference),
DIAL # AND HANG UP (lines remain lighted/in use until
one or both outside parties disconnect).
42 Comdial August, 03
DSUII LCD Speakrphone User’s Guide
• To rejoin an unsupervised conference between two outside lines,
—PRESS one of the lighted buttons where conference is taking
place.
Managing a
Conference
Other
Station
Call
To R em ove a C alle r
From A Conference...
...Select Line Button and Disconnect Line
Managing a Conference
To Add a Caller
to a Conference...
... Press TRNS/CONF
To Drop Out of
A Conference...
...Dial #
Other
Station
Your
Station
August, 03 Comdial 43
Advanced Call Handling GCA70-281
R

4.4 Call Parking

You can place an outside call on hold in the system so that it can be answered from any station even though it does not have a line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered.
• To place an outside call on hold within the system where it can be answered at any telephone in the system (parking a call in orbit),
1. While on the call, PRESS INTERCOM AND DIAL *.
2. DIAL code for park location (orbit) ( 91 to 99 for orbit 1–9).
3. REMEMBER the code for later use OR MAKE IT KNOWN
to those who need to know in order to retrieve the call.
• To retrieve an outside call that was placed on hold in the system (parked),
1. From any station, PRESS INTERCOM AND DIAL #.
2. DIAL code for orbit 1–9 ( 91 to 99 ).

4.4.1 HANDLING PARK RECALLS

When a parked call times out of the system, it will return to your tele­phone in the form of a park recall.
• To answer a park recall,
SELECT ANS. The call will then connect to your station.
• To place a park recall on hold at your station,
SELECT HOLD. After the call
remains on hold for a period of time, it rings back to your tele­phone as a hold recall.
44 Comdial August, 03
ecall Li
HOLD ANS
A Park Recall
DSUII LCD Speakrphone User’s Guide
Your
Outside
Caller
To P la ce Ca ll
In a Parking Orbit...
Other
Stations
Parking Calls

4.5 Call Forwarding

Station
...DIAL and
Orbit Number
(91-99)
Parking
Orbit
If the Parked Call
Is Not Answered
Within a Set Time,
It Recalls To Your
To Retrieve a
Parked Call From
Any Other Station...
...DIAL # and
Orbit Number
(91-99)
Station

4.5.1 FORWARDING A CALL

You can forward calls that normally ring at your telephone to another telephone for answering. You can forward just your prime line and intercom calls or you can forward all calls that ring at your telephone.
August, 03 Comdial 45
Advanced Call Handling GCA70-281
F
• To forward your calls,
1. SELECT OPTIONS.
2. SELECT NEXT until CFWD
Call Forward
PERS ALL PREV
appears.
3. SELECT CFWD.
4. SELECT PERS for prime line
and intercom calls, OR SELECT ALL for all calls.
5. SELECT SET to enable call for-
warding.
6. DIAL extension number of tele-
Call Forward
SET CLEAR PREV
phone to receive your forwarded calls.
7. PRESS SPEAKER to end. (Your
telephone will ring a short ring burst each time an intercom call is forwarded to remind you that this is happening).
• To cancel call forwarding,
24 12:35
1. SELECT OPTIONS.
2. SELECT NEXT until CFWD
MON
WD to J Doe
appears.
3. SELECT CFWD.
4. SELECT PERS for prime line
and intercom calls, OR SELECT ALL for all calls.
5. SELECT CLEAR to disable call forwarding.
6. PRESS SPEAKER to end.
46 Comdial August, 03
DSUII LCD Speakrphone User’s Guide

4.5.2 CALL FORWARD OUTSIDE SYSTEM (CFOS)

The Call Forward Outside System (CFOS)* feature gives DSU II Digital Expandable Systems station users the ability to forward line calls to a remote location outside the system. CFOS remains in effect in the event of a loss of power or a system reset.
• To activate the CFOS feature,
1. PRESS INTERCOM *07.
2. PRESS the speed dial button programmed with the target num-
ber, OR SELECT a line AND DIAL number (max 16 digits).
3. PRESS HOLD for Pause OR PRESS TAP for Flash.
4. PRESS SPEAKER to end.
Note: CFOS must be initiated by installer programming.
• To deactivate the CFOS feature,
1. PRESS INTERCOM #07.
Forward Only Your
Prime Line and
PERS
Intercom Calls
ALL
Caller
* Comdial has taken reasonable step in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.
Your
Station
CFOS
To a Location Outside
That RIng At Your
Forward Calls
Your System
Forward All Calls
Station
Internal
Forward
Station
External Forward
Station
August, 03 Comdial 47
Advanced Call Handling GCA70-281
Notes:
48 Comdial August, 03
DSUII LCD Speakrphone User’s Guide
5. NONVERBAL MESSAGING

5.1 Station-To-Station Message Delivery

When you call another telephone and receive no answer, you may leave a reminder that you have called. Do this by turning on the BLF light at the called telephone.
If your telephone is not stored as a DSS/BLF button at the called tele­phone, your messaging call goes to the central message desk, if one is programmed. The central message desk (usually the system attendant) takes your message and turns on the message waiting light of the telephone that you originally called.
• To turn on message light,
1. MAKE intercom call AND RECEIVE no answer.
2. DIAL *7 (BLF light at called station flutters).
• To turn off message light,
1. PRESS INTERCOM.
2. DIAL #7.
3. DIAL extension number of telephone. DSS/BLF light turns off.
• If you are the recipient of a station-to-station message reminder (a BLF light is fluttering), answer it as follows:
—PRESS DSS/BLF button associated with lighted BLF light.
Call is made to associated station automatically.
August, 03 Comdial 49
Nonverbal Messaging GCA70-281
J

5.2 Message Waiting Light and Messaging

If your telephone is designated as a central message desk by the system or has message wait originate ability, you can turn on the message waiting light of any other telephone.
• To turn on the message waiting light at another telephone when that station is busy,
1. HEAR the busy tone AND
REMAIN on the line.
2. SELECT NEXT.
3. SELECT MSG.
4. HANG UP handset.
• To turn on the message waiting light at another telephone when that station rings with no answer,
Doe Is Busy
CWAIT
Delivering a Message
OVER MSG
1. SELECT MSG.
2. HANG UP handset.
• To turn on the message waiting light at an idle telephone,
1. PRESS MESSAGE. (PRESS INTERCOM AND DIAL *3
for models 8012S and 8024S).
2. DIAL extension number of station to be alerted. The message
waiting light of called station will flash.
50 Comdial August, 03
DSUII LCD Speakrphone User’s Guide
• To turn off the message waiting light at a busy or idle station,
1. PRESS MESSAGE. (PRESS INTERCOM AND DIAL #3
for models 8012S and 8024S).
2. DIAL extension number of station that was alerted. The mes-
sage waiting light of called station will turn off.
• To turn off the message waiting light during message­delivering conversation,
PRESS INTERCOM.
• To receive a message at an alerted station,
1. OBSERVE flashing message waiting light.
2. PRESS MESSAGE. (PRESS INTERCOM AND HOLD for
models 8012S and 8024S). Connection to the station that left message is automatic.
Table 0-1 LCD Message List
(Write attendant supplied messages here.)
Table 0-2 Dia
l Code
Table 0-3 Message
0
1 Back At
2 Call
3
4
5
6
7
8
9
August, 03 Comdial 51
Nonverbal Messaging GCA70-281

5.3 LCD Message Delivery

You can set system-supplied messages to be received and displayed by a calling LCD speakerphone.
• To turn message on,
1. PRESS INTERCOM.
2. DIAL *02.
3. DIAL the desired number from your message list. The default
messages of “Back At” and “Call” may be used: For default message 1, which is “Back At,” dial time in twelve­hour format using the # as a colon. For default message 2, which is “Call,” dial the telephone num­ber of where you will be.
4. PRESS SPEAKER to end message. Intercom light flashes
steadily.
• To turn off message and your intercom light,
1. PRESS INTERCOM.
2. DIAL #02.
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DSUII LCD Speakrphone User’s Guide

5.4 Assist Button Message Delivery

If you have preprogrammed an ASSIST button on your telephone, you can use it to send an LCD message to your supervisor, asking for assistance while you are on a call. See page 65 for instructions on programming an ASSIST button.
• To send a message for assistance,
1. PRESS ASSIST button that you have programmed.
2. PRESS DSS/BLF of the telephone user you need help from.
(This is not necessary when the desired extension number was stored along with the ASSIST button programming.)
3. If the assisting telephone is idle, a ring burst sounds and a mes-
sage appears in its display. If it is busy, the message appears when it becomes idle.
August, 03 Comdial 53
Nonverbal Messaging GCA70-281
Notes:
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DSUII LCD Speakrphone User’s Guide
6. PROGRAMMING

6.1 DSS Numbers

Storing another station extension number at a DSS/BLF program­mable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and con­veniently.
• To store an intercom extension number as a DSS number, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until DSS
appears.
3. SELECT DSS.
4. PRESS programmable button to choose location.
5. DIAL extension number.
6. PRESS next location button AND STORE next DSS number.
Dial Extension
PREV
Designating an Extension
August, 03 Comdial 55
Programming GCA70-281
7. REPEAT the previous step until all DSS numbers are stored,
OR PRESS SPEAKER to end.
CAUTION
Do not attempt to program interactive
buttons; doing so can cause the system to make features unavailable. If you inadvertently program inter­active buttons, you can retrieve their functions in the following manner:
1. PRESS INTERCOM **1
2. PRESS desired interactive button to reprogram
3. DIAL 91, 92, or 93 to program buttons from left to right.

6.2 Autodial and Speed Dial Numbers

Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.
Note: The Federal Communications Commission (FCC) requires that when programming emergency numbers and/or) making test calls to emergency numbers:
1. Remain on the line and briefly explain to the dispatcher the rea­son for the call;
2. Perform such activities in the off-peak hours, such as early morning or late evening.
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A
S
Outside numbers and feature codes are commonly referred to as autodial numbers when stored at the program-
DIALSDIAL
mable button locations; however, they are referred to as personal speed dial numbers when stored at the 10 keypad number locations.
Choosing Mode
• To store an outside number or
a feature code as an autodial or speed dial number, follow the display prompts and proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until ADIAL and SDIAL is displayed.
3. SELECT ADIAL to choose auto­dial programming, OR SDIAL to choose speed dial programming.
4. PRESS programmable button or keypad button to choose storage location.
5. SELECT line button to dial out on or press INTERCOM.
6. DIAL any number up to 16 digits long (include * and # if needed).
elect Location
Selecting a Location
NEXT
PREV
Note: You may need a pause between numbers to compensate for differences in response time between your system and the host sys­tem (ask your attendant about this). To store a pause, press HOLD, then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press TAP to store a hook­flash, then continue dialing.
Also, you may need to erase the typed digits appearing in your display to correct them. If you do, select BKSP once for each digit to be removed.
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Programming GCA70-281
s
7. SELECT SAVE to store number.
8. PRESS next location button
918049782200 SAVE BKSP
PREV
AND STORE next number.
9. REPEAT previous step until all numbers are stored, OR PRESS SPEAKER to end.
Entering a Number
Autodial Number
Speed Dial Numbers
DIAL desired number
for personal speed dial
PRESS button of
desired number
to dial directly
OR
DIAL and number
for system speed dial
Speed Dial and Auto Dial Programmable Locations

6.3 Feature Access Codes

In addition to the system features which may be programmed using the interactive buttons (as described in the next section), several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone.
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DSUII LCD Speakrphone User’s Guide
S
• To store a system feature
access code,
1. SELECT OPTIONS.
2. SELECT NEXT until ADIAL and SDIAL options appears.
3. SELECT SDIAL OR ADIAL.
4. PRESS programmable button OR dial pad button (0–9) to choose storage location.
5. PRESS INTERCOM.
6. DIAL access code associated with feature.
Note: Access codes are listed in Appendix A, Feature Access Codes - DSU II Digital Expandable Systems found on page 89.
7. SELECT SAVE to store the num­ber.
8. REPEAT previous steps until all numbers are stored, OR SELECT EXIT.
9. PRESS SPEAKER to end.
elect Location
PREV
Choose a Location
Enter Number
PREV
Dial the Access Code
Note: The telephone system allows only one autodial number at a programmable button; however, you can store an autodial number or feature code at a second level of a location where a DSS is already stored; just repeat the programming procedure
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Programming GCA70-281
As you program numbers, fill in the identification strips on your tele­phone.
Speed Dial Numbers, Features Or DSS Locations
(Programmable Buttons
113
214
315
416
517
618
719
820
921
10 22
11 23
12 24
Personal Speed Dial Numbers
(Keypad Buttons)
16
27
38
49
50
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DSUII LCD Speakrphone User’s Guide

6.4 Feature Buttons

If you find that you are using certain miscellaneous features often, access buttons may make operation easier.
• Account Code Button—allows you to enter an account code for
call record purposes.
• Automatic Call-Back (Camp On) Button—arranges the system
to ring your and another’s telephones as soon as their telephone becomes idle.
• Call Forward Button—provides one-button forwarding of all of
your calls to another telephone.
• Call Park Orbit Button—places a call in a system hold for pick
up.
• Do Not Disturb Button—prevents other telephones from ringing
your telephone.
• Page Button—provides one-button access to paging.
• Privacy Button—releases privacy for current call.
• Saved Number Redial Button—redials saved last-dialed
number.
• Voice-Announce Block Button—blocks voice announcements.
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Programming GCA70-281
Programming of the feature access buttons may require several selec­tions involving many LCD screens. If an abbreviation used is not familiar to you, consult Appendix B, Display Abbreviations - DSU II Digital Expandable Systems on page 93.
• To create standard feature access buttons proceed as
follows:
1. SELECT OPTIONS.
2. SELECT NEXT until FEAT appears.
3. SELECT FEAT.
4. SELECT NEXT until desired feature choice is displayed.
5. SELECT one of the buttons below currently displayed selections to choose desired selection.
6. RESPOND to any menu prompts associated with feature (such as designating a Zone for PAGE).
7. PRESS programmable button for storage location.
8. SELECT PREV OR NEXT until next feature choice is displayed or until EXIT is displayed.
9. REPEAT last two steps until all feature buttons are programmed, OR SELECT EXIT to end.
Program Button
DND PRIV NEXT
Selecting a Feature
Page
ZONE ALL PREV
Responding to Selections
Required for Paging
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• To clear a DSS, speed dial, autodial or feature button
assignment,
1. SELECT OPTIONS.
2. SELECT NEXT until FEAT appears.
3. SELECT FEAT.
4. SELECT NEXT until CLEAR is displayed.
5. SELECT CLEAR.
6. PRESS programmable button to clear.
7. SELECT EXIT to end.

6.4.1 SPECIAL PURPOSE FEATURE BUTTONS

Response Message Button

This program lets you set up a button to be used for making a non­verbal response to a SOHVA or an intercom call. The response appears in the display of the calling station.
• To assign a button for nonverbal response:
1. PRESS INTERCOM AND DIAL **1.
2. PRESS the programmable button you want to use for message access.
3. DIAL 5.
4. DIAL a message number (0 through 9).
Note: Programmed messages available for use are created by the system attendant and are listed in a table on page 51 .
5. PRESS SPEAKER to end.
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Programming GCA70-281

Transfer Button

This program lets you set up a button to be used for transferring to a third party. Most often, this feature is used for transferring calls you wish to retain to voice mail.
• To assign a “transfer to voice mail” button:
1. PRESS INTERCOM AND DIAL **1.
2. PRESS the programmable button you want to use.
3. DIAL 6.
4. DIAL extension number of voice mail.
5. PRESS SPEAKER to end.

Subdued Off-Hook Voice Announce (SOHVA) Button

You can program a button at your station that you may press to enable the delivery of a SOHVA call.
• To program a SOHVA button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS desired programmable button.
3. DIAL 8.
4. PRESS SPEAKER to end programming.

Group Listening Button

Group listening allows others to listen to a conversation over your telephone speaker while allowing the distant party to hear only that conversation that is sent through the handset microphone.
• To program a group listening button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS desired programmable button.
3. DIAL 98.
4. PRESS SPEAKER to end.
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Automatic Redial Button

To program a button on your telephone for redialing calls you make that are either busy or do not answer,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS programmable button.
3. DIAL #.
4. PRESS SPEAKER to end.

6.4.2 ASSIST BUTTON

With this feature you can program an ASSIST button on your tele­phone that will let you send a message to an LCD speakerphone.
• To program an assist button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS programmable button you want as assist button.
3. DIAL 7.
4. CHOOSE form one of the follow­ing options to select the type of message that will be delivered with the ASSIST button:
MON
Assist J Doe
24 12:35
DIAL * to choose system­provided message (ASSIST
Default Call for Assistance
plus name or extension number of station sending mes­sage)
DIAL keypad number (1, 2, 3 etc.) to choose prepro­grammed message (see attendant or table on page 51 for list of LCD messages).
5. IF one particular station must always receive message, DIAL extension number of that station.
6. PRESS SPEAKER to end.
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Programming GCA70-281
Notes:
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DSUII LCD Speakrphone User’s Guide
7. OTHER FEATURES

7.1 Line Groups

Some systems have telephone lines arranged into line groups that are made available at the telephone instead of individual lines.
• To access a system line group,
1. PRESS INTERCOM.
2. Dial desired line group access code:
Line Group Access Codes
Line Group Default Code
19
281
382
483
3. LISTEN for outside dial tone.
4. DIAL desired number.
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Other Features GCA70-281

7.2 Volume Control

7.2.1 SETTING CURRENT VOLUME LEVEL

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, and the group listening mode.
• There are four ringer
loudness levels (plus an off position). Set these levels as follows:
1. While your telephone is on­hook and idle, PRESS the
VOLUME UP OR VOLUME DOWN button once for each
change in loudness you desire. The ringer sounds once for each change as an example of the current setting.
Impact SCS Volume Buttons
Note: If you set the ringer to the OFF position, your telephone will sound a short ring burst once for each call you receive at your sta­tion while the ringer is off.
• There are eight speaker loudness levels. Set these levels for
the current call as follows:
—While on a call and in speakerphone mode, PRESS the VOL-
UME UP OR VOLUME DOWN button once for each change
in loudness that you desire.
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DSUII LCD Speakrphone User’s Guide
• There are at least eight handset loudness levels that you can
set for the current call as follows:
—While on a call and in handset mode, PRESS the VOLUME
UP OR VOLUME DOWN button once for each change in loud-
ness that you desire.
NOTE: When the call ends, the system resets the loudness of all future calls to the programmed (default) setting. For instructions in changing and saving your speakerphone’s default volume, see Default Volume Control in the next section.
• There are at least eight headset
loudness levels that you can set for the current call as follows:
—While on a call and in headset
mode, PRESS the VOLUME UP OR VOLUME DOWN but­ton once for each change in loudness that you desire.
• There are eight group listening
Impact Volume Buttons
loudness levels. Set the level for the current call as follows:
—While on a call and in the group listening mode, PRESS VOL-
UME UP OR VOLUME DOWN button once for each change in loud-
ness you desire.
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Other Features GCA70-281

7.3 Muting Your Speakerphone

By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker.
• To mute your station,
PRESS MUTE (mute function and light turn on). You can still
hear the distant party, but he or she cannot hear you.
• To speak to the distant party,
PRESS MUTE again (mute function and light turn off).

7.4 Default Volume Control

When you change and save the volume, that change remains in effect until you change it again (referred to as default setting).
• Set the speaker, headset, handset, or group listening
loudness for all future calls using the following steps:
1. PRESS INTERCOM.
2. CHOOSE speaker, headset, handset, or group listen mode to be affected.
3. While in that mode, PRESS
VOLUME UP or VOLUME DOWN to adjust loudness.
4. DIAL **5 to hold the loudness at the last setting for all future calls (until it is changed again).
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Impact SCS Volume Buttons
DSUII LCD Speakrphone User’s Guide
5. REPEAT this procedure in each mode until all default volume levels have been properly set.
Note: You may adjust the volume of a call in any mode (over speaker, headset, handset or group listen), at any time during the call, by pressing VOLUME UP or VOLUME DOWN. When the call ends,
the volume of all future calls is reset to the programmed (default) setting.

7.5 Background Music

If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system auto­matically turns background music off during calls and voice announcements.
• To turn the music on,
1. SELECT OPTIONS.
2. SELECT NEXT until the MUSIC option appears.
3. SELECT MUSIC.
4. SELECT ON.
5. PRESS SPEAKER to end (the speaker light turns on when background music is on).
6. ADJUST music volume with the volume buttons.
Background Music
ON OFF< PREV
Setting Background Music
• To turn the music off,
1. SELECT OPTIONS.
2. SELECT NEXT until the MUSIC option appears.
3. SELECT MUSIC.
4. SELECT OFF.
5. PRESS SPEAKER to end (the speaker light turns off when background music is off).
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Other Features GCA70-281

7.6 Tracker Paging System

When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.
When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed, the system gives these callers the option of either leaving a message or tracking the person that they are calling.
• To enable a Tracker Pager at your station,
1. PRESS INTERCOM.
2. DIAL *06.
• To disable a Tracker Pager at your station,
1. PRESS INTERCOM.
2. DIAL #06.
• To send a call back message to someone’s Tracker Pager
after receiving a ring no answer,
1. MAKE an intercom call to someone and receive no answer.
2. PRESS programmed TRACK button OR DIAL #01.
3. After your station returns to idle* hang up handset or press SPEAKER to end. The Tracker Pager system will transmit your station extension number to called party’s Tracker Pager dis­play. (Some models will also display your station name if the system is programmed to include station names.)
* If the Tracker paging system does not accept your actions, an error tone will sound at your telephone.
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DSUII LCD Speakrphone User’s Guide
• To send a call back message to someone’s Tracker Pager
without first calling them,
1. PRESS INTERCOM.
2. DIAL #01.
3. DIAL station extension number.
4. HANG UP handset OR PRESS SPEAKER to end. The Tracker Pager system will transmit your station extension num­ber to the caller’s Tracker Pager display. (Some models will also display your station name if the system is programmed to include station names.)
• To park a call and have Tracker Pager tell someone to
retrieve the call,
1. ANSWER call AND PRESS TRNS/CONF.
2. DIAL Extension.
3. PRESS programmed TRACK button OR DIAL #01.
4. Your display shows park orbit (91 through 99) and then returns to idle*.
5. Hang up handset or press SPEAKER to end. The Tracker Pager system will transmit orbit dialing code and caller ID informa­tion, if available, to called party’s Tracker Pager display. (Alphanumeric models display #91 through #99 while numeric­only models display -91 through -99.)
* If the Tracker paging system does not accept your actions, an error tone will soun
d at your telephone.
• To respond when your Tracker Pager displays park orbit
dialing code,
1. From any system station, PRESS INTERCOM.
2. DIAL #.
3. DIAL displayed orbit code (91 to 99).
4. RETRIEVE call.
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Other Features GCA70-281

7.7 Auxiliary Jack

NOTE: Some telephones have an auxiliary jack. All other model telephones use the handset jack to plug in a headset.
The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. Any one of these auxiliary devices may be connected by you or by your system installer. You must program one of the programmable buttons to serve as an enable/ disable button for each auxiliary device that is or will be connected to your telephone.
The following modes are programmable with the auxiliary jack:
The headset mode allows you to operate your telephone with a headset instead of as a speakerphone. Lifting the handset will turn off the headset and activate the handset.
NOTE: The recorder, external ringer, or pager requires external power.
The recorder mode allows you to send your voice and that of the distant party to a tape recording machine.
The ringer mode allows an external speaker to sound the ringing of your telephone.
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DSUII LCD Speakrphone User’s Guide
The pager mode allows an external paging device to sound all voice announcements (all-call, zone paging, voice-announced intercom calls) sent to your telephone.
Connectors on Bottom of Telephone
Line Cord
Auxiliary
Handset
Jack
Auxiliary Jack Location
• Program the auxiliary jack enable/disable buttons (at any
blank programmable button location) as follows:
1. PRESS INTERCOM.
2. DIAL **1.
3. PRESS a programmable button.
4. DIAL a feature code:
94 = Headset Button,
95 = External Ringer Button,
96 = Tape Recorder Button,
97 = External Pager Button.
5. PRESS TRNS/CONF.
6. REPEATEDLY PRESS the programmable button AND
DIAL separate codes until all four buttons are programmed, OR PRESS SPEAKER to end.
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Other Features GCA70-281
• To use an auxiliary jack feature button,
1. PRESS desired button to enable mode. The display denotes the feature and shows it to be enabled.
To disable any active mode, press the corresponding feature but-
ton to alternate off.
CAUTION
With the exception of a headset micro-
phone, do not connect the audio output of any external device to the auxiliary jack. Also, do not connect the tip and ring leads of a telephone line to the auxiliary jack. Do not connect any devices to the auxiliary jack other than those mentioned above.
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DSUII LCD Speakrphone User’s Guide

7.8 Dial by Name

The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name.
• To use dial by name,
1. SELECT OPTIONS to enter the dial by name menu.
2. From the dial by name menu, SELECT INT button for intercom calling, OR SELECT EXT for system speed dial calling.
3. DIAL three digits for the first three letters of the name you want to locate (for example, dial 266 for Comdial).
4. The display shows the first exist­ing name match to the dialed digits or shows a No Match message if the system can not find a match. IF the display says No Match, SELECT PREV OR ENTER three new digits to select a new name.
Dial by Name
INT EXT NEXT
Enter 3 Digits
ALL PREV
No Match
PREV
August, 03 Comdial 77
Other Features GCA70-281
5. SELECT NEXT to display the subsequent names in the list until you reach the name you need, OR SELECT ALL to view the name list from the beginning.
6. SELECT DIAL to call the displayed name.
Alphanumeric Keypad
1 QZ
4 GHI
7 PRS
2 ABC
5 JKL
8 TUV
3 DEF
6 MNO
9 WXY

7.9 Programmed Button Display

You can cause the display to identify the function of each button on your telephone.
• To button query your telephone,
1. SELECT OPTIONS.
2. SELECT NEXT until the QUERY option appears.
3. SELECT QUERY.
4. PRESS the button in question.
5. READ the displayed information (display will hold for few seconds before the telephone returns to idle).
Button Query
Press Any Button
Button Query
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7.10 Automatic Set Relocation

If your installer has equipped your system with automatic set relo­cation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.
• To maintain the extension number and programming
features from the old location,
1. CONNECT the telephone line cord to the new jack.
2. OBSERVE the flashing HOLD light AND PRESS HOLD while
the light is still flashing (your telephone immediately assumed the fea­tures from the previous location).
Note: If you do not select a button after installing the telephone, the system automatically defaults to the programming from the pre­vious location.
• To assume the extension number and programming features
from the new location,
1. CONNECT the telephone line cord to the new jack.
2. OBSERVE the flashing HOLD light AND DIAL light is still flashing (your telephone immediately assumes the
features from the new location).
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# while the
Other Features GCA70-281

7.11 Account Codes

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call.
• To enter account code on an incoming call,
1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted).
2. IF not available, PRESS INTERCOM AND DIAL *04 (call is auto-
matically placed on hold).
3. DIAL Account Code. Your telephone automatically returns to the call after you’ve dialed the complete account code.
If the installer has arranged your system for account code entry, your display may prompt you to enter an account code before dialing. Depending upon how the installer has programmed your system, these account codes may be “forced” (mandatory) for dialing outside numbers.
• To enter account code on an outgoing call,
1. DIAL 9 OR other line button (the display will prompt for “Account Code” if programmed to do so).
2. PRESS INTERCOM (call is automatically placed on hold).
3. DIAL *04 AND account code OR PRESS programmed ACCOUNT CODE button.
4. LISTEN for dial tone AND DIAL number you are calling.
Note: See Feature Buttons section on page 54 for instructions on programming a dedicated ACCOUNT CODE button.
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7.12 Paging

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit.
• If your system provides an external paging unit,
1. LIFT handset.
2. PRESS INTERCOM AND CHOOSE one of the following options:
DIAL extension number of station equipped and enabled for paging (see programming section of this user’s guide), or
PRESS paging button assigned by the installer, or
DIAL 89 for special paging port.
3. MAKE announcement.
4. HANG UP to end.
• If your system provides all-call or zone paging,
1. LIFT handset.
2. PRESS INTERCOM.
3. DIAL 87 for all-call, OR DIAL 84, 85, or 86 for zone 1, 2, or 3.
4. MAKE announcement.
5. STAY on line if awaiting a reply (known as Meet-Me page),
OR HANG UP to end.
• To make a reply to a Meet-Me page,
1. LIFT handset of nearest telephone.
2. PRESS INTERCOM.
3. DIAL 88.
4. MEET paging party on line
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Other Features GCA70-281

7.13 Do Not Disturb Condition

This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode will display this infor­mation on the LCD.
• To enable DND, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the DND option appears.
3. SELECT DND.
4. SELECT ON.
5. SELECT PREV.
6. PRESS SPEAKER to end.
• To disable the DND condition,
REPEAT the above procedure, BUT SELECT OFF instead
of ON at step 4.
Do Not Disturb
ON OFF< PREV
Setting Do Not Disturb
Note: Although it does not appear on your screen while Do Not Disturb is displayed, the right interactive button will activate the Options menu.
• To set a Do Not Disturb condition at your telephone when a
call rings at your station,
1. Hear ringing and notice incoming call information in display.
2. PRESS programmed DO NOT
24 12:35
MON
Do Not Disturb
DISTURB button. (See Feature Buttons section on page 54 for programming instructions.)
Station with DND Set
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7.14 Data Interface Unit

The Data Interface Unit, or DIU, is an optional external device that may be part of your system installation. It provides connections for both your telephone and an IST device such as a standard single-line telephone, a FAX machine, a data modem, a cordless telephone, or an answering machine.
If the installer has arranged your station in this manner, you can switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone. The light associated with the DATA button provides status indications for your reference.
DATA Light
OFF Your telephone is selected for operation
On Green Your IST device is selected but is idle
On Red Your IST device is selected and is busy
Flashing Red
• To select your telephone if the DATA light is on or is
flashing,
PRESS the DATA button. If a call is in progress on the IST
device, it transfers to your telephone if you have your tele­phone handset lifted or have your telephone in speakerphone mode. If you do not, the call drops.
• To select the IST device if the DATA light is off,
—PRESS the DATA button. If a call is in progress on your tele-
phone, it transfers to the IST device if the device is off-hook; otherwise, the call drops. Your telephone still provides visual messages and indications even though its voice path is routed to the IST device.
Telephone Status
Your IST device is ringing
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Other Features GCA70-281

7.15 IMIST Module

Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls.
Note: Impact SCS phone model 8324SJ Rev D and later, and model 8312SJ Rev. D and later, will not support the IMIST module.
The IMIST module does not have its own extension number and does not function simultaneously with the speakerphone.
Note: The IMIST module does not provide voltage to light a mes­sage waiting light. Message waiting lights on devices plugged into the IMIST module will not function.
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DSUII LCD Speakrphone User’s Guide
Switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone. The light associated with the DATA button provides status indications for your reference.
DATA Light Telephone Status
OFF Your telephone is selected for operation
On Green Your IST device is selected but is idle
On Red Your IST device is selected and is busy
Flashing Red Your IST device is ringing
IMIST Module
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Other Features GCA70-281

7.16 DSS/BLF Console Operation

The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previ­ously in this guide.
When the installer assigns a DSS/BLF console to a station port, the system recognizes it as such and automatically designates the console buttons as DSS buttons so that you can store numbers at the buttons as you need them.
The DSS/BLF console will not operate in a bridged mode.
ib64x
IB64X DSS/BLF Console
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DSUII LCD Speakrphone User’s Guide
7.16.1 ACCESSING THE DSS/BLF CONSOLE BUT­TON LEVELS
The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is cur­rently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level one, the next button activates level two, and so forth. A light beside the appro­priate button lights to indicate which level is currently active. You can use one level on the IB48X and two levels on the IB24X.
ib24x
Level access buttons
IB24X DSS/BLF Console IB48X DSS/BLF Console
Level access buttons
ib48x
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Other Features GCA70-281
Notes:
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DSUII LCD Speakrphone User’s Guide
APPENDIX A FEATURE ACCESS CODES
This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. On page 54 the Feature Access Code section describes a method to program these codes on your telephone at unused programmable buttons.
Feature Enable Code
Account Codes INTERCOM +
*04 + account code
All Call Paging INTERCOM +
87
Attendant INTERCOM +
0
Automatic Callback INTERCOM +
extension number + *6
Background Music INTERCOM + *1INTERCOM + #1
Call Forwarding, All Calls
Call Forwarding, Personal Calls
Call Forward Outside System (DSU II systems only)
INTERCOM + *5INTERCOM + #5
INTERCOM +
*05
INTERCOM +
*07
Disable Code
INTERCOM + #6
INTERCOM + #05
INTERCOM + #07
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Feature Access Codes
Feature (Continued) Enable Code
Call Park, Park Orbit 1-9
INTERCOM +
* + orbit code (91 to 99)
Call Park, Retrieve Orbit 1-9
INTERCOM +
# + orbit code (91 to 99)
Call Pickup, Directed
INTERCOM +
*4 + extension number
Call Pickup, Group
Call Waiting (sends tone)
INTERCOM +
#4
INTERCOM +
*01
Directed Hold INTERCOM +
*90 + extension number
Disable Code
INTERCOM + #90
Executive Override INTERCOM +
extension number + *03
Hookflash Code INTERCOM +
#04
LCD Messaging INTERCOM +
INTERCOM + #02 *02 + message number
Line Group 1 INTERCOM +
9
90 Comdial August, 03
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