Comdial DSU II User Guide

DSU II Digital Expandable Systems

LCD Speakerphone

Station User’s Guide

This publication supports both Impact

and Impact SCS LCD Speakerphones

GCA70281.08 06/03
Printed in U.S.A.

This user’s guide is for the following system:

DSU II Digital Expandable Systems

This user’s guide applies to the following telephone models:

•Impact 8012S-** Rev. A and later.

•Impact 8024S-** Rev. A and later.

•Impact SCS 8324S-** Rev. A and later

•Impact SCS 8312S-** Rev. A and later

•Impact SCS 8324F-** Rev. A and later

Contact your Comdial dealer for updates of this as well as other

Comdial publications.

Copyright © 2003 Comdial Corporation

All rights reserved. Unauthorized use of this document is prohibited.

Comdial Corporation

106 Cattlemen Road, Sarasota, FL 34232

[phone] or [phone]

-Notice-

Comdial reserves the right to make any changes and improvements in the

product described in this document at any time and without prior notice.

Impact is a trademark of Comdial Corporation. All other product names

are trademarks of their respective owners.

GCA70281

ABOUT THIS BOOK

As a system attendant, you must be familiar with the operation of
your individual station and the entire digital communication system.
This attendant manual serves as both an introduction to the individual
speakerphone and system for new users and a reference for experi­enced users.

Introduction

The first chapter of the manual describes the initial setup and adjust­ments necessary to begin using your speakerphone.

1 Getting Started

Basic Operation

The basic operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:

2 Answering Calls

3 Making Calls

Advanced Operation

The chapters that describe the advanced features of the DXP, DXP
Plus, and FX Series systems are as follows:

4 Advanced Call Handling

5 Nonverbal Messaging

6Programming

7 Other Features

In addition to the chapters which describe the advanced features of
individual stations, this manual also includes a chapter to describe the
features of the system which are programmed by the attendant.

8 Attendant Features

August, 03 Comdial i

Following the advanced feature descriptions are two reference tables
that provide a summary and reference of features.

Appendix A Quick Reference Guide

Appendix B Display Abbreviations

Also, tips on speakerphone use for the new users are described in
Appendix C and many general phrases and abbreviations which may
not be familiar to users are defined in the glossary. Finally, an index
completes the reference section.

Appendix C Speakerphone Characteristics

Appendix D Glossary

Appendix E Feature Networking Support

Index

What is an Attendant?

The attendant of a telephone system is typically the first person to
answer an incoming call and usually directs incoming calls to the
proper person or department within the system. In addition to call
control, the attendant controls system-wide operating features such as
night transfer (of ringing) and the system clock. Additionally, the
attendant is responsible for programming such items as system speed
dial numbers and LCD messages that are available to many of the
system users.

The system provides two fixed attendant positions at default (stations
1 and 2, intercom 1001 and 1002); however, installers can assign any
or all stations (up to 96 total) as attendant stations if they wish.
Installers can also assign up to four DSS/BLF consoles to each
attendant position where needed. In addition to the many installer­enabled feature buttons that the system can make available at any
station, the system provides the attendant position with several
special purpose installer-enabled feature buttons to enhance call pro­cessing. These special purpose buttons are described in Chapter 8.

ii Comdial August, 03

GCA70281

The system also provides capabilities for either a local stand-alone
system or a system-to-system network. System-to-system net­working connects several DXP, DXP Plus, FXS, FXT, and FXII
systems together in an arrangement that allows unified communica­tions through the system. For a complete list of features and their
properties, see Appendix E, Feature Networking Support.

August, 03 Comdial iii

Notes

iv Comdial August, 03

TABLE OF CONTENTS

About This Book ............................................................................ i

Introduction ............................................................................... i

Basic Operation ......................................................................... i

Advanced Operation ................................................................. i

What is an Attendant? .............................................................. ii

1. Getting Started........................................................................ 1

1.1 Welcome ........................................................................... 1

1.2 Setting Up Your Speakerphone ........................................ 1

1.2.1 Positioning Your Speakerphone................................ 2

1.2.2 Setting Display Contrast ........................................... 3

1.2.3 Setting a Personal Ringing Tone............................... 4

1.2.4 Setting Volume Levels.............................................. 4

1.2.5 Answering and Making Calls.................................... 5

1.3 Understanding the Basic Functions .................................. 6

1.3.1 Alphanumeric Display .............................................. 6

1.3.2 Auxiliary Jack ........................................................... 7

1.3.3 Message-Waiting Light............................................. 7

1.3.4 Microphone Opening ................................................ 7

1.3.5 Speaker...................................................................... 7

1.4 Your Speakerphone’s Buttons .......................................... 9

1.4.1 Hold Button (HOLD) ................................................ 9

1.4.2 Interactive Buttons .................................................... 9

1.4.3 Intercom Button (Intercom) ...................................... 9

1.4.4 Mute Button (MUTE) ............................................... 9

1.4.5 DSS/BLF Programmable Buttons ........................... 10

1.4.6 Shift Button (SHIFT) .............................................. 10

1.4.7 Speaker Button (SPEAKER)................................... 10

1.4.8 Tap Button (TAP) ................................................... 10

1.4.9 Transfer/Conference Button (TRNS/CONF) ......... 11

1.4.10 Volume Control..................................................... 11

1.5 Your Speakerphone’s Display Lights ............................. 12

1.5.1 Busy Lamp Field (BLF) lights ............................... 12

1.5.2 line button:.............................................................. 12

1.5.3 Fixed Feature or Programmable Feature button:.... 13

1.5.4 MUTE button: ........................................................ 13

1.5.5 INTERCOM button:............................................... 13

1.5.6 HOLD button:......................................................... 14

1.5.7 MESSAGE button .................................................. 14

1.5.8 SPEAKER button:.................................................. 14

2. Answering Calls ................................................................... 15

2.1 Answering Outside Calls ................................................. 15

2.2 Answering Intercom Calls ............................................... 16

2.3 Night-Transferred Calls .................................................. 16

2.4 Caller ID .......................................................................... 17

2.5 Holding Calls .................................................................. 18

2.5.1 Basic Hold .............................................................. 18

2.5.2 Exclusive Hold ....................................................... 18

2.5.3 Hold Recalls ........................................................... 19

2.5.4 Directed Hold ......................................................... 20

2.6 Call Pickup ...................................................................... 21

2.6.1 Group Call Pickup .................................................. 21

2.6.2 Directed Call Pickup .............................................. 21

2.6.3 Pickup For Monitored Stations............................... 22

2.7 Receiving SOHVA Announcements ............................... 23

2.7.1 Handling an Incoming SOHVA ............................. 23

2.7.2 Voice Announce Blocking ..................................... 24

3. Making Calls ......................................................................... 27

3.1 Making Outside Calls ...................................................... 27

3.2 Making Intercom Calls .................................................... 28

3.3 Automatic Dialing ........................................................... 30

3.4 Redialing ......................................................................... 31

3.4.1 Redial - Last-Dialed Number ................................. 31

3.4.2 Automatic Redialing............................................... 32

3.4.3 Redial Programming (Storing Numbers) ............... 33

3.4.4 Sending SOHVA Announcements ......................... 34

3.5 Camping On Options ...................................................... 35

3.5.1 Busy or Idle Station, Automatic Callback............... 35

3.5.2 Busy Station, Wait For An Answer (Call Waiting) 36

4. Advanced Call Handling ..................................................... 37

4.1 Waiting for a Line (Queuing) ......................................... 37

4.2 Call Transferring ............................................................. 38

4.2.1 Screened Call Transfers .......................................... 38

4.2.2 Unscreened Call Transfers ...................................... 40

4.3 Conferencing ................................................................... 41

4.3.1 Creating a Conference Call ..................................... 41

4.3.2 Unsupervised Conference Calls .............................. 42

4.4 Call Parking .................................................................... 44

4.4.1 Handling Park Recalls............................................. 44

4.5 Call Forwarding .............................................................. 45

4.5.1 Forwarding a Call.................................................... 45

4.5.2 Call Forward Outside System (CFOS).................... 47

5. Nonverbal Messaging .......................................................... 49

5.1 Station-To-Station Message Delivery ............................. 49

5.2 Message Waiting Light and Messaging .......................... 50

5.3 LCD Message Delivery .................................................. 52

5.4 Assist Button Message Delivery ..................................... 53

6. Programming ........................................................................ 55

6.1 DSS Numbers ................................................................. 55

6.2 Autodial and Speed Dial Numbers ................................. 56

6.3 Feature Access Codes ..................................................... 58

6.4 Feature Buttons ............................................................... 61

6.4.1 Special Purpose Feature Buttons............................. 63

6.4.2 Assist Button ........................................................... 65

7. Other Features ..................................................................... 67

7.1 Line Groups .................................................................... 67

7.2 Volume Control .............................................................. 68

7.2.1 Setting Current Volume Level ................................ 68

7.3 Muting Your Speakerphone ............................................ 70

7.4 Default Volume Control ................................................. 70

7.5 Background Music .......................................................... 71

7.6 Tracker Paging System ................................................... 72

7.7 Auxiliary Jack .................................................................74

7.8 Dial by Name .................................................................. 77

7.9 Programmed Button Display ........................................... 78

7.10 Automatic Set Relocation ............................................. 79

7.11 Account Codes .............................................................. 80

7.12 Paging ............................................................................ 81

7.13 Do Not Disturb Condition ............................................. 82

7.14 Data Interface Unit ........................................................ 83

7.15 IMIST Module .............................................................. 84

7.16 DSS/BLF Console Operation ........................................ 86

7.16.1 Accessing The DSS/BLF Console Button Levels 87

Appendix A Feature Access Codes ......................................... 89

Appendix B Display Abbreviations ........................................ 93

Appendix C Glossary................................................................ 99

Appendix D Speakerphone Characteristics ......................... 109

Full-Duplex Speakerphone Characteristics .......................... 109

Speakerphone User Guidelines ............................................ 110

Index .......................................................................................... 113

DSUII LCD Speakrphone User’s Guide

1. GETTING STARTED

1.1 Welcome

Congratulations and thank you for using a Comdial telephone! Your
digital speakerphone is supported by a communication system with
hundreds of built-in, standard features. This manual serves as a
helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators.
The remaining sections are titled as follows:

• Setting Up Your Speakerphone

• Understanding the Basic Functions

• Your Speakerphone’s Buttons

• Your Speakerphone’s Display Lights

1.2 Setting Up Your Speakerphone

When your new speaker­phone arrives, the system
installer unpacks it and con­nects the line to a system
jack. The following sec­tions describe a few initial
adjustments that allow you
to quickly begin making and
answering calls with some
of the most basic features.

August, 03 Comdial 1

Getting Started GCA70-281

1.2.1 POSITIONING YOUR SPEAKERPHONE

You should adjust the position of the speakerphone on your desk or
table to suit your individual needs and maximize the performance of
the sound activated features. When using your speakerphone, the
microphone and loudspeaker are farther from you than when you use
a handset. Some positioning tips to consider include:

For the microphone to best detect your voice, speak within three feet
of it and face the speakerphone.

Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.

Place the telephone on a hard surface and away from table edges. Do
not place the telephone in corners or enclosures. Do not let obstruc­tions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an
adjustable pedestal to allow you to select the most comfortable
viewing angle. When you receive the telephone, the pedestal is in its
lowest position—flush against the pedestal.

• To adjust the pedestal
(Impact SCS Models
only),

1. GRASP the rear of the

pedestal base firmly with
one hand AND LIFT the
rear portion of the tele­phone upward with your
other hand.

2. LIFT the telephone

upward with one hand
AND RAISE the telephone supporting arms upward with your
other hand. (Notice there are three sets of notches under the
telephone corresponding to the three positions available.)

2 Comdial August, 03

Telephone

Supporting Arm

Pedestal Base

First Notch

Second Notch

Third Notch
(For Highest Position)

PED01

DSUII LCD Speakrphone User’s Guide

3. When the telephone is at the desired height, SELECT the clos-

est pair of notches AND INSERT the supporting arms in the
notches. PRESS DOWN slightly on the telephone until you
feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your tele­phone may be damaged by contact with liquids. So please try to place
the telephone in an area that is free from the danger of spills.

NOTE:For more tips and information on speakerphone use
including the use of a Full-Duplex Speakerphone, see Appendix D,
Speakerphone Characteristics,

1.2.2 SETTING DISPLAY CONTRAST

You can darken or lighten the contrast of the display for best viewing.

• To adjust the display contrast,

1. SELECT OPTIONS.

2. SELECT NEXT until the DISP option appears.

3. SELECT DISP. Your display will read CONTRAST LEVEL

4. SELECT LIGHT or DARK once for each degree of change

desired.

5. PRESS SPEAKER to end.

August, 03 Comdial 3

Getting Started GCA70-281

1.2.3 SETTING A PERSONAL RINGING TONE

You can choose one of many different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.

• To select one of the ring tones, proceed as follows:

1. SELECT OPTIONS.

2. SELECT NEXT until the RING option appears.

3. SELECT RING.

4. SELECT UP OR DOWN to choose ring tone in display (a

new tone will sound at each up or down press).

5. PRESS SPEAKER to end.

1.2.4 SETTING VOLUME LEVELS

The volume control on your telephone
is a multipurpose control you can use
to set the volume (loudness) of the
ringer, the speaker, and the handset.

Volu me Up
Button

• To set the ringer loudness
level,

—While your telephone is on-

hook and idle, PRESS the VOL-

UME UP OR VOLUME
DOWN button once for each change in loudness you desire.

The ringer sounds once for each change as an example of the
current setting.

Volu me Do wn
Button

Note: If you set the ringer to the OFF position, your telephone
sounds a short ring burst once for each call you receive at your sta­tion.

4 Comdial August, 03

DSUII LCD Speakrphone User’s Guide

A

• To set the speaker and
handset loudness levels,

1. PRESS INTERCOM button.

2. PRESS the VOLUME UP

OR VOLUME DOWN button
once for each change in
speaker volume that you
desire.

Volu me Dow n
Button

COMDIAL

HOLD

BCQZ

DEF

MNOJKLGHI

TUVPRS WXY

#

TAP

MUTESHIFT

Volu me Up
Button

3. LIFT handset.

4. PRESS the VOLUME UP OR VOLUME DOWN button once

for each change in handset volume that you desire.

Note: When a call ends, the system resets the speaker and handset
volume of all future calls to the programmed (default) setting. For
instructions in setting your speakerphone’s default volume, see Vol­ume Control section in the system specific Features chapter.

1.2.5 ANSWERING AND MAKING CALLS

Your speakerphone is now properly configured to answer and make
calls to both stations within your system (intercom calls) and outside
lines. Remember that when dialing an outside number, you must first
select a line to connect your system to the local exchange.

• When you hear outside ringing (long bursts),

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

August, 03 Comdial 5

Getting Started GCA70-281

• When you hear intercom ringing (two short bursts),.

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

• To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL

Groups in the system specific Features chapters for more infor­mation on selecting an outside line).

3. LISTEN for dial tone.

4. DIAL number.

5. LIFT handset if privacy is desired.

9 OR PRESS other line button to select line (See Line

• To dial an intercom number manually,

1. PRESS INTERCOM.

2. DIAL extension number (called telephone will ring or tone will

be heard).

3. SPEAK toward telephone OR LIFT handset if privacy is

desired.

1.3 Understanding the Basic Functions

Your speakerphone provides many versatile features for your use.
These features are explained in terms of what they allow you to do.

1.3.1 ALPHANUMERIC DISPLAY

(Liquid Crystal Display—LCD)

• Displays time, day, date, and active call information

• Keeps you apprised of the status of your telephone

• Provides programming prompts

6 Comdial August, 03

DSUII LCD Speakrphone User’s Guide

1.3.2 AUXILIARY JACK

(only on Impact 8024S and Impact SCS Models)

—Allows you to connect a headset, an external amplified ringer,

a tape recorder, or an external paging amplifier to your tele­phone

1.3.3 MESSAGE-WAITING LIGHT

—Indicates that a message awaits pick up

1.3.4 MICROPHONE OPENING

—Allows hands-free operation of speakerphone (speak clearly

toward microphone opening)

1.3.5 SPEAKER

• Sounds distant party’s voice

• Sounds ringing and call-in-progress tones

August, 03 Comdial 7

Getting Started GCA70-281

AW700A

Handset

Keypad

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light

Hold

Button

Intercom
Button

Microphone
Opening

Impact 8024S-** LCD Speakerphone

Handset

Telephone Speaker

Dialpad

Vo lu me Up

Connectors On Bottom Of Telephone

Optional Console-Top
Line Cord-Bot tom

Volume Down

Optional IMIST Module

DEFABCQZ

MNOJKLGH I

TUVPRS WXY

#

Handset or
Headset

LCD Alphanumeric
Display

Interactive B uttons
(NOT programmable)

Programmable
Buttons

Vo l u m e Up

Vo l u m e Do wn

Shift
Button

Mute

MUTESHIFTTAPHOLD

Button

Speaker
Button

Connectors On Bottom Of Telephone

Line Cord

R

*NOTE: These are default button locations.

Some systems may permit reprogramming of
these buttons to better suit your application.

Optional
Headset

LCD Alphanumeric
Display

SCS03

Interactive Buttons
(NOT programmable)

Programmable Buttons

Intercom Button*

Message Waiting Light*

Shift Button*

TAP Button*

Transfer/Conference B utton*

Speaker Button*

Mute Button*

Hold Button*

Microphone Opening

Handset

Impact SCS 8312S-** LCD Speakerphone

8 Comdial August, 03

DSUII LCD Speakrphone User’s Guide

1.4 Your Speakerphone’s Buttons

1.4.1 HOLD BUTTON (HOLD)

• Places a line or intercom call on hold

• Stores pauses in number sequences during programming

• If available, scrolls through LCD response messages

• If multiple held calls feature is available, scans or scrolls
through calls placed on hold (when hold light is flashing)

1.4.2 INTERACTIVE BUTTONS

(located below alphanumeric display)

• Provide quick and easy access to system features

• Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable)

1.4.3 INTERCOM BUTTON (INTERCOM)

• Selects an intercom line

• Allows you to initiate many of the telephone’s features

1.4.4 MUTE BUTTON (MUTE)

• Keeps the person on the line from hearing your conversation

• Allows reply to a Subdued Off-Hook Voice Announcement
(SOHVA).

August, 03 Comdial 9

Getting Started GCA70-281

1.4.5 DSS/BLF PROGRAMMABLE BUTTONS

• Allow you to store numbers for automatic dialing functions

• Allow you to store telephone extension numbers for Direct
Station Selection (DSS)

• May be programmed as a feature button

• May be designated a line button by your system installer

1.4.6 SHIFT BUTTON (SHIFT)

—Allows you to enter a second tier for storing and/or automati-

cally dialing speed dial numbers. (That is, you can store two
speed dial numbers at every programmable button location—
one in the regular tier and one in the second tier). You activate
the shift function by pressing this button and turning the shift
light on before storing or automatically dialing a speed dial
number from the second tier.

1.4.7 SPEAKER BUTTON (SPEAKER)

• Turns your speaker on or off

• Disconnects a call when you are on a hands free call

• Ends or cancels programming

1.4.8 TAP BUTTON (TAP )

• Recalls dial tone or generates a hookflash

• Retrieves held calls or last call placed on hold

10 Comdial August, 03

DSUII LCD Speakrphone User’s Guide

s

1.4.9 TRANSFER/CONFERENCE BUTTON (TRNS/ CONF)

• Transfers calls

• Sets up conference calls

1.4.10 VOLUME CONTROL

—Regulates the volume of the ringer, speaker, handset, headset,

background music, and group listening mode

LCD Alphanumeric Display

Speaker

Handset

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light

Hold

Button

Intercom
Button

Microphone
Opening

Interactive Button
(NOT programmable)

AW700

Programmable
Buttons

Keypad

Volume Down

Vo l u me Up

Shift Button

Mute B utton

Speaker
Button

TUVPRS WXY

TAPHOLD

DEFABCQZ

MNOJKLGHI

SHIFT

#

MUTE

Connectors On Bottom Of Telephone

Line Cord

Handset

Impact 8012S-** LCD Speakerphone

August, 03 Comdial 11

Getting Started GCA70-281

1.5 Your Speakerphone’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.

1.5.1 BUSY LAMP FIELD (BLF) LIGHTS

(next to a Direct Station Select/Busy Lamp Field or DSS/BLF pro­grammable button):

• Steady red = station is in use.

• Flashing red = station is receiving a call.

• Winking/Fluttering red = message-waiting light set for you by
station associated with that DSS button.

1.5.2 LINE BUTTON:

• Steady green = this is your line, either on-hook (in a hands free
mode) or off-hook, when the line is active.

• Steady red = another station is using this line.

• Flashing red = a call is coming in on this line.

• Flashing orange = this line will be answered when you lift the
handset.

• Winking green = your line is on hold.

• Winking red = the call has been placed on hold by another
station.

• Fluttering orange or green = your line has recalled from hold.

• Fluttering red = the line put on hold by another station has
recalled.

NOTE:You can find the programmable buttons that the installer
designates line buttons in the same location as the DSS/BLF but­tons. Ensure that these buttons are labeled correctly to indicate
their unique features.

12 Comdial August, 03

DSUII LCD Speakrphone User’s Guide

1.5.3 FIXED FEATURE OR PROGRAMMABLE FEA­TURE BUTTON:

• Steady red = the feature is on.

• Steady off = the feature is off.

NOTE:You can find the programmable buttons that the installer
designates feature buttons through user programming in the same
location as the DSS/BLF programmable buttons. Ensure that these
buttons are labeled correctly to indicate their unique features.

1.5.4 MUTE BUTTON:

—On steady = called party cannot hear your conversation.

1.5.5 INTERCOM BUTTON:

• Steady green or red = you are using your intercom.

• Fluttering red = an LCD message is set on your telephone for
others to receive when calling.

• Flashing orange = someone is calling your extension or a call is
being transferred to you.

August, 03 Comdial 13

Getting Started GCA70-281

1.5.6 HOLD BUTTON:

—(Non-SCS Series models) Flashing/Fluttering red = message

waiting.

1.5.7 MESSAGE BUTTON

(SCS Series Models only):

—Winking green = message awaits pick up.

1.5.8 SPEAKER BUTTON:

• On steady (with the telephone on hook and busy) =
speakerphone mode

• On steady (with telephone on hook and idle) = background
music is turned on.

14 Comdial August, 03

DSUII LCD Speakrphone User’s Guide

2. ANSWERING CALLS

2.1 Answering Outside Calls

A call that rings on an outside line sounds long, single-tone bursts and
lights the line status light. If the installer enabled ringing line pref­erence at your station, an orange light flashes next to the line that your
station answers when you lift the handset; a red light flashes for any
other ringing line.

Also, when an outside call rings at your station, the LCD screen dis­plays any caller ID information that your station is programmed to
receive.

• When you hear outside ringing (long bursts) and
observe an orange flashing light,

1. For speakerphone, PRESS flashing line button AND SPEAK

toward telephone.

2. For privacy, LIFT handset.

• When you hear outside ringing (long bursts) and
observe a red flashing light,

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

August, 03 Comdial 15

Answering Calls GCA70-281

2.2 Answering Intercom Calls

Your station receives intercom calls in one of two ways depending
upon system programming. In a voice-first setting, a short tone is fol­lowed by the caller’s voice heard on the speaker. With a tone-first
setting, the telephone rings in a distinctive pattern and the user of the
receiving station must take action to answer.

• When you hear an intercom tone followed by a caller’s
voice,

—SPEAK toward the telephone to answer, OR LIFT handset if

privacy is desired.

• When you hear intercom ringing (short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

2.3 Night-Transferred Calls

(Line Answer From Any Station)

The system attendant can take action that transfers incoming calls to a
particular station or stations for off-hour ringing.

• When you hear ringing,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone to answer call OR LIFT handset if

privacy is desired.

16 Comdial August, 03

80.

DSUII LCD Speakrphone User’s Guide

2.4 Caller ID

(Automatic Number Identification)

The number of the calling party will be displayed if your telephone
has been assigned Caller ID service and you have one of the fol­lowing:

• Lines that ring audibly at your station.

• Lines that ring audibly at another station that you answer with
call pickup.

• Lines that are transferred to your station.

Incoming call numbers are displayed in the upper half of the LCD. If
caller’s name is available, it is displayed in the lower half of the LCD.
If another call rings in while on a incoming call, the second caller’s
number flashes on the LCD for five seconds.

• To dial the number of the last incoming call while on an
active call,

1. PRESS HOLD.

2. PRESS programmed SAVED NUMBER REDIAL button. (See

Feature Buttons section on page 58 for programming.)

August, 03 Comdial 17

Answering Calls GCA70-281

2.5 Holding Calls

2.5.1 BASIC HOLD

You can place a call on hold and retrieve it later. With a regular hold,
you can pick up the held call at your telephone or another user can
pick the call up at a telephone sharing the held call line appearance.

• To place a call on hold,

—PRESS HOLD. The light above your line button begins to blink.

• To retrieve a held call,

1. PRESS line button of the held call (with winking green light),

OR PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

2.5.2 EXCLUSIVE HOLD

With an exclusive hold condition, you must pick up the held call at
your telephone; no other telephone has access to the call.

• To place a call on exclusive hold,

—PRESS HOLD twice.

• To retrieve exclusive hold,

1. PRESS line button of held call (with winking green light), OR

PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

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DSUII LCD Speakrphone User’s Guide

R

2.5.3 HOLD RECALLS

After a call has been on hold for the period of time (set by the installer
of your system), the system causes three quick hold recall tone bursts
to sound at your telephone and the flash rate of the line button
becomes faster. If the call is on exclusive hold, it will revert to
manual hold after the hold recall period has expired.

• If a held line is recalling,
choose one of the following:

1. SELECT HOLD (interactive

button) to place the call on hold
at your station and restart hold
timer.

2. PRESS line button (with flutter-

ing green light) OR SELECT
ANS to retrieve the call.

ecall L123

HOLD ANS

A Recalling Held LIne

August, 03 Comdial 19

Answering Calls GCA70-281

2.5.4 DIRECTED HOLD

The installer can add a directed station hold feature to your telephone.
With this feature, you can place a call on hold at another telephone.

• To place a call on hold at another telephone (directed
hold),

1. While on line, PRESS INTERCOM.

2. DIAL

3. DIAL extension number of telephone to receive held call.

*90.

• You can pick this call back up if you need to. To do this,

1. DIAL *4.

2. DIAL extension number of that telephone.

3. ANSWER call as desired OR PRESS SPEAKER to hang up.

• To pick up a call that was placed on hold at your
telephone by a user at another telephone,

—PRESS INTERCOM AND DIAL #90.

20 Comdial August, 03