Comdial Corporate Office User Guide
Corporate Office
Supervisor’s User Guide
Corporate Office
Supervisor’s User Guide
Copyright © 2003 Comdial Corporation
All rights reserved. Unauthorized use of this
document is prohibited.
Comdial Corporation
106 Cattleman Road, Sarasota, FL 34232
(941) 554-5000 or (800) 266-3425
-Notice-
Comdial reserves the right to make any
changes and improvements in the product
described in this document at any time and
without prior notice.
Corporate Office is a trademark of Comdial Corporation. All other prod-
uct names are trademarks of their respected owners.
First Edition
March, 2003
Printed in the USA
ii GCA70-392 Mar ‘03
This Corporate Office Supervisor’s User Guide is applicable for the following system models.
Product Required Software Version
Corporate Office Software versions 8.5.9 and greater
GCA70-392 Mar ‘03 iii
Document Revision History
Date Affected Pages Change
Mar 29 2003 i-86 Original Release
iv GCA70-392 Mar ‘03
Corporate Office Supervisor
TABLE OF CONTENTS
Chapter 1. System Supervisor Overview
1.1 What Does Corporate Office Do? ............................. 1
1.1.1 What is an Automated Attendant? .......................... 2
1.1.2 What is Voice Mail? ................................................ 3
1.2 Understanding Supervisor Responsibilities .............. 5
1.2.1 Creating, Modifying, and Deleting Mailbox Owner
Mailboxes .............................................................. 5
1.2.2 Creating and Maintaining Group Distribution Lists . 5
1.2.3 Issuing Broadcast Messages .................................. 6
1.2.4 Disabling Ports and Re-enabling Ports ................. 6
1.2.5 Temporarily Forcing the System into Day, Lunch, or
Night Service Mode ............................................... 6
1.2.6 Changing Designated Company Business Hours ... 7
1.2.7 Changing Designated Company Holidays .............. 7
1.2.8 Changing the Greeting Played by a Routing Box ... 8
1.2.9 Changing the Routing in a Routing Box .................. 8
1.2.10 Controlling Mailbox Owner Access to System
Features ................................................................ 9
Chapter 2. Using the Telephone to Perform
Supervisor Functions
2.1 Creating, Changing, or Deleting a Mailbox ............. 14
2.2 Creating a Broadcast Message .............................. 19
2.3 Disabling or Re-Enabling a Port ............................. 20
2.4 Temporarily Forcing the System into Day, Lunch, or
Night Service Mode ............................................... 21
Mar ‘03 Comdial 1
Contents
2.5 Changing the Greeting Played by a Routing Box ... 22
2.6 Changing the Single-Digit Call Routing in a Routing
Box ........................................................................ 25
Chapter 3. Using the PC to Perform Supervisor
Functions
3.1 Creating, Changing, or Deleting a Mailbox ............. 31
3.1.1 Setting up Call Transfers ...................................... 37
3.1.2 Setting up Pager Notification ................................ 42
3.1.3 Setting up Mailbox Greeting/Recording ................ 45
3.1.4 Setting up Message Delivery ................................ 50
3.1.5 Setting up Schedules ............................................ 52
3.1.6 Setting up the Hotel Feature ................................. 53
3.1.7 Setting up Distribution Lists .................................. 54
3.2 Controlling Mailbox Owner Access to Features .... 55
3.2.1 Controlling Greetings ........................................... 57
3.2.2 Controlling Messages ........................................... 59
3.2.3 Controlling Call Holds ........................................... 62
3.2.4 Restricting Calls .................................................... 64
3.3 Creating, Changing, or Deleting a Group Box ...... 66
3.4 Changing Company Business Hours ..................... 68
3.5 Changing Company Holidays ............................... 70
3.6 Changing the Greeting Played by a Routing Box . 72
3.7 Changing the Routing in a Routing Box ................ 74
2 Comdial Mar ‘03
Corporate Office Supervisor
List of Figures
Structure of Supervisor Menus ....................................................................13
Corporate Office System Menus ..................................................................30
Mail Box Screen Page 1 .............................................................................32
Mail Box Screen Page 1, Call Transfers ......................................................37
Mail Box Screen Page 2, Pager Notification ................................................42
Mail Box Screen Page 2, Greeting/Recording .............................................45
Mail Box Screen Page 2, Message Delivery ................................................50
Mail Box Screen Page 3 ..............................................................................52
Mail Box Screen Page 4, Hotel ....................................................................53
Mail Box Screen Page 4, Distribution Lists ..................................................54
Class of Service Screen ...............................................................................56
Class of Service Screen, Controlling Greetings ...........................................57
Class of Service Screen, Controlling Messages ..........................................59
Class of Service Screen, Controlling Call Holds ..........................................62
Class of Service Screen, Restricted Numbers .............................................64
Group Box Screen ........................................................................................67
Business Hours Screen ...............................................................................69
Holiday Schedule Screen .............................................................................71
Routing Box Screen, Changing Greeting ....................................................73
Routing Box Screen , Changing Routing ...................................................75
Mar ‘03 Comdial 3
Contents
4 Comdial Mar ‘03
Corporate Office Supervisor
1. SYSTEM SUPERVISOR
OVERVIEW
Once the installing technician sets up the Corporate Office system at a
site, an on-site system supervisor must be appointed to perform dayto-day system maintenance tasks. This manual defines the tasks that
you, the System Supervisor, may need to perform. It also provides
information about how to complete each task.
Before you attempt to perform any system supervisor functions, you
must be familiar with the basic capabilities and structure of the Corporate Office system.
1.1 What Does Corporate Office Do?
In its simplest form, Corporate Office acts like a telephone receptionist. It answers incoming calls and transfers them to the appropriate extension. If the called extension is not available (busy or no
answer), Corporate Office offers to take a message or try an alternative extension.
Corporate Office functionality includes:
• Automated attendant features
• Voice mail features
These two functions work together to provide smooth call coverage at
an Corporate Office site.
Mar ‘03 Comdial 1
System Supervisor Overview
1.1.1 WHAT IS AN AUTOMATED ATTENDANT?
The automated attendant features perform the tasks of a live
attendant.
Live Attendant Corporate Office Automated
Attendant
Answers an incoming call by
lifting telephone.
Greets the caller with a phrase
such as, “Welcome to [XYZ
Company].”
Asks to whom the caller wishes
to speak.
Listens to the caller’s response. Listens to the digits dialed by the
Says, “Please hold.” Plays a pre-recorded phrase,
Calls the required extension by
hook-flashing and dialing the
extension number.
Listens for busy tone, ring tone,
answer, etc.
If the extension is busy, offers to
let the caller hold. If the
extension does not answer, offers
to take a message or try another
extension.
Answers an incoming call by going
“off-hook.”
Greets the caller by playing a prerecorded greeting such as,
“Welcome to [XYZ Company].”
Plays a pre-recorded greeting that
prompts the caller to either:
• dial the extension of the party
they are trying to reach, or
• choose from a list of voiced
options.
caller.
“Please hold...”
Calls the required extension by
hook-flashing and dialing the
extension number.
Listens for busy tone, ring tone,
answer, etc.
If the extension is busy, plays a
pre-recorded prompt offering the
option to hold. If the extension
does not answer, plays a prerecorded prompt offering to take a
message or try another extension.
2 Comdial Mar ‘03
Corporate Office Supervisor
1.1.2 WHAT IS VOICE MAIL?
The term voice mail refers to systems that can record a voice message
and treat it like a mail message.
In a typical office environment, the live attendant takes a message
from a caller and writes it down on a piece of paper. The attendant
then places the slip in the recipient’s in-box or mailbox. The box
owner then retrieves and reads the message placed in the box.
In contrast, the Corporate Office records a message from a caller and
places it in a voice mailbox. The mailbox owner can later retrieve the
message by calling into the system and listening to the recording.
The following table compares how Corporate Office processes voice
messages compared to a live attendant.
Live Attendant Corporate Office Voice Mail
Attendant listens as the callers
dictates their messages, writing
it down on a piece of paper.
Attendant places the message
slip in a mailbox belonging to
the recipient.
Attendant dials the code to turn
on message waiting lamp on the
recipient’s telephone.
Recipient sees the message
waiting lamp is on, and retrieves
message slips from the message
mailbox.
Recipient reads messages left on
message slips.
Corporate Office records the
message as the caller speaks.
Corporate Office stores the voice
message electronically in the
recipient’s voice mailbox.
Corporate Office dials the code
to turn on the message waiting
lamp on the recipient’s
telephone.
Recipient sees the message
waiting lamp is on and dials
Corporate Office to retrieve
messages.
Corporate Office plays messages
recorded by callers in the voice
mailbox.
Mar ‘03 Comdial 3
System Supervisor Overview
Corporate Office is designed using the box concept. A box contains a
set of instructions that tells the program what to do with a call it is
handling. By sending calls to different boxes created on the system,
the system effectively processes calls—including playing certain
prompts or greetings to callers, collecting information and messages
from callers, and routing calls to certain extensions based on digits
dialed by callers.
When you use the automated attendant capabilities in Corporate
Office, the system uses routing boxes to answer incoming calls, play a
listing of options to callers, and route each call to a specific mailbox
(or another type of box on the system) based on either digits dialed by
the caller, or on other criteria the technician defined when the system
was set up. The mailboxes transfer calls to their associated extensions and store messages for system mailbox owners. Each mailbox
can also be set up to forward calls to another phone or extension
number, deliver messages to another phone or pager, play one of 10
pre-recorded greetings to callers, screen calls, queue calls when the
extension is busy, or record call conversations.
In addition to routing boxes and mailboxes, Corporate Office provides several other types of boxes:
• Question box
• Directory box
• Account Number box
• Group box
• Customer Service box.
This document discusses how you can make modifications to mailboxes and routing boxes, which are the two most commonly used box
types. Because the other types of boxes are used in conjunction with
more intricate system setups, adjusting their functionality is best left
to a certified Corporate Office technician. Therefore, if you need to
adjust the operation of any boxes other than mailboxes or routing
boxes, contact your Corporate Office technician.
4 Comdial Mar ‘03
Corporate Office Supervisor
1.2 Understanding Supervisor Responsibilities
You can perform most administrative functions over the telephone, by
simply calling into the system and logging into a supervisor mailbox.
Other functions, however, must be performed from the Corporate
Office PC because they require you to make adjustments to fields on
Corporate Office program screens.
1.2.1 CREATING, MODIFYING, AND DELETING
MAILBOX OWNER MAILBOXES
All employees are assigned a mailbox in the system. They can use
Corporate Office to record voice mail messages in a mailbox, or to
forward calls to other phones or extension numbers. As employees
join and leave the company, you must create or delete their associated
mailboxes. If employees’ need to access certain system features
changes, you may need to modify their mailboxes. You must also
modify mailboxes when employees want to change numbers the
system uses with its message delivery and pager notification features.
While you can perform most modifications by calling into the system
over the telephone, certain modifications require you to use the Corporate Office PC (such as modifying the second through fifth phone
or pager numbers for message delivery).
1.2.2 CREATING AND MAINTAINING GROUP
DISTRIBUTION LISTS
Group distribution lists provide mailbox owners an easy way to send
one message they record to multiple individuals, without specifying
each individual recipient’s extension. Though mailbox owners can
set up one to four personal distribution lists specific to their needs,
many organizations also set up group distribution lists that can be
used by all company employees. A group list a company maintains
Mar ‘03 Comdial 5
System Supervisor Overview
may contain, for example, the names of all company employees, of all
employees in a particular department, of all employees that work a
specified shift, etc. You must update these group distribution lists as
employees join or leave your organization.
You must create and maintain group distribution lists using the Corporate Office PC (you cannot call into the system over the telephone
to create/modify them).
1.2.3 ISSUING BROADCAST MESSAGES
The broadcast message feature allows you to easily distribute informational messages to all mailboxes on the system. Only a system
supervisor has access to this feature.
You must issue broadcast messages by calling into the system over
the telephone.
1.2.4 DISABLING PORTS AND RE-ENABLING
PORTS
Should a telephone line or port be malfunctioning, the Corporate
Office system technician may ask you to disable the line until it can
be serviced.
You can only disable ports by calling into the system over the telephone.
1.2.5 TEMPORARILY FORCING THE SYSTEM INTO
DAY, LUNCH, OR NIGHT SERVICE MODE
Corporate Office can be set up to play different greetings and to
process calls differently according to the time of day each call is
received. Three different modes can be set up on the system: Day
Service, Lunch Service, and Night Service. Each service mode is
assigned a specific time segment of the day. Calls received within a
mode’s time segment are routed to a particular box, which plays a
particular greeting. Many systems, for instance, have calls route to a
6 Comdial Mar ‘03
Corporate Office Supervisor
different box that plays an Office Closed greeting during the Night
Service hours. Occasionally you may need to force Corporate Office
to temporarily process calls according to a service mode that is other
than the current mode (to extend the Lunch hour mode for example).
You can only temporarily change the service mode by calling into the
system over the telephone.
1.2.6 CHANGING DESIGNATED COMPANY
BUSINESS HOURS
You may need to permanently change the hours associated with the
Day Service, Lunch Service, and Night Service modes. If, for
example, your company extends its business hours from 5:00 PM to
6:00 PM during a particular time of the year, you may need to extend
the Day Service hours (during which the system routes calls to a box
that plays an Office Open greeting) to last until 6:00 PM.
To permanently adjust the business hours you must use the Corporate
Office PC to access the Business Hours screen.
1.2.7 CHANGING DESIGNATED COMPANY
HOLIDAYS
Up to 20 holiday dates can be defined on the system. On each
holiday, calls can be routed to a special routing box, in which you can
record a specific holiday greeting. From time to time, especially from
year to year, you may need to add, modify, or delete specified holiday
dates.
You must use the Corporate Office PC to modify the holiday dates.
(You can record holiday greetings over the telephone, however.)
Mar ‘03 Comdial 7
System Supervisor Overview
1.2.8 CHANGING THE GREETING PLAYED BY A
ROUTING BOX
When a call comes into Corporate Office, it is processed by a routing
box, which plays a greeting to the caller and may offer the caller
options on how the call can proceed (“Press 2 for Sales,” for
example). You may need to modify the greeting played by a particular routing box. For example, you may want to customize the
greeting played by the routing box that answers calls on a particular
holiday. Or, you may need to add or eliminate a routing option voiced
to callers (such as, “Press 5 for Customer Service”).
You may use the Corporate Office PC to modify the holiday dates, or
you can call in over the telephone.
1.2.9 CHANGING THE ROUTING IN A ROUTING BOX
At times you may need to add or eliminate a routing option available
to callers (such as, “Press 5 for Customer Service”). Or, you may
need to modify the box to which the call is routed when callers select
the option (you may want to send the call to mailbox 399 instead of
395, for example). Remember that when you change single-digit key
routing, you must also change the greeting voiced by the routing box
(as described in Section 1.2.8, Changing the Greeting Played by a
Routing Box).
You may use either the Corporate Office PC to modify single-digit
call routing, or you can call in over the telephone. However, you can
only modify the routing technique (routing based on day of week, call
sequence, etc.), using the PC.
8 Comdial Mar ‘03
Corporate Office Supervisor
1.2.10 CONTROLLING MAILBOX OWNER ACCESS
TO SYSTEM FEATURES
You can modify the features to which a group of mailbox owners is
permitted access by modifying the class of service assigned to the
mailbox owners. Making class of service modifications allows you to
also prevent the system from dialing certain phone numbers, such as
long distance numbers, when making outgoing calls from a mailbox
owner’s mailbox. Corporate Office may make outgoing calls from a
mialbox to deliver messages to a mailbox owner, page a mailbox
owner, or when the mailbox owner is off-site and calls into the
mailbox to select this option.
You must use the Corporate Office PC to adjust the Class of Service
screen.
Mar ‘03 Comdial 9
System Supervisor Overview
THIS PAGE INTENTIONALLY LEFT BLANK
Figure 1-1
10 Comdial Mar ‘03
Corporate Office Supervisor
2. USING THE TELEPHONE TO
PERFORM SUPERVISOR
FUNCTIONS
To access system supervisor functions by calling into the system, you
must log into a supervisor mailbox. A supervisor mailbox is any
mailbox that has been assigned supervisor privileges in the mailbox’s
assigned class of service. (The mailbox’s assigned class of service
defines the features and options to which the mailbox owner is permitted access.) Consult with the technician who installed the Corporate Office system for a list of which mailboxes have been assigned
supervisor privileges.
To log into a supervisor mailbox from the telephone, and access
supervisor functions, perform the following steps.
1. From a telephone, call into voice mail and log into a supervisor
mailbox. The system voices the Main Menu:
“To listen to your messages press 1. To send a message press
2. To change your options press 3.”
2. To access the Supervisor menu, press 6 (the system does not
voice this option).
Next, the system voices the Supervisor menu options:
Supervisor Menu
For Mailbox Administration Press 1
For Routing box Administration Press 2
For Question box Administration Press 3
For Port Administration Press 4
To Change the System Broadcast Message Press 5
To Change the voice mail Day / Night Service Press 6
To Change the System Time Press 7
Mar ‘03 Comdial 11
Using the Telephone to Perform Supervisor Functions
Supervisor Menu
To Change the System Date Press 8
To Modify System Parameters Press 9
To Perform First Time Setup Press 0
To Exit Press #
The following illustration shows the structure of the Supervisor
menus.
12 Comdial Mar ‘03
Figure 2-1 Structure of Supervisor Menus
1. Mailbox Functions
2. Routing box f unctions
3. Question box f unctions*
4. Port f unctions
5. Broadcast functions
6. Night/day functions
7. System time*
8. System date*
9. System parameters*
0. First time setup*
Enter box number
Enter port
number
Corporate Office Supervisor
Enter bo x
number
1. Day serv ice
2. Night service
3. Lunch serv ice
# Ex it
1. Hear Current
2. Re-recor d
3. Delete
# Ex it
Re co r d
messag
e
*CAUTION: Select and modif y these options ONLY under the guidance of
your system tec hnician. Using these options incorrectly may keep the
sy stem from eff ectively pr ocessing calls and perf orming messaging
functions. This guide does not include information on w orking w ith these
options.
1. Disable a port
2. Enable a port
# Ex it
1. Add
2. Delete
3. Modify
# Exit
1. Modify greeting
2. Modify routing
# Ex it
1. Add
2. Delete
3. Modify
4. Suspend
5. Restore
6. Reset
# Ex it
En t e r
greeting
number
Enter di g it
Mar ‘03 Comdial 13
Using the Telephone to Perform Supervisor Functions
2.1 Creating, Changing, or Deleting a Mailbox
You can create, modify, or delete a mailbox using options on the
Mailbox Administration menu. Specifically, you can use this menu
to:
• add or delete a mailbox,
• change a mailbox greeting (the mailbox owner can also perform
this function by logging into the mailbox),
• change a mailbox password (the mailbox owner can also
perform this function by logging into the mailbox),
• change the call transfer, pager, and message notification
numbers (the mailbox owner can also perform this function by
logging into the mailbox), or
• suspend a mailbox (making it inaccessible to the mailbox
owner) and restore access to a suspended mailbox.
To create, modify, or delete a mailbox over the telephone, perform the
following steps.
1. From the Supervisors menu, press 1 for Mailbox Administra-
tion.
2. When prompted, enter the number of the mailbox you want to
add, modify, or delete. The system repeats the number back to
you.
3. When prompted, press 1 to confirm the number or press # if the
number you entered was incorrect. Once you confirm, the
system tells you the Mailbox menu options:
Mailbox Menu
To Add Press 1
To Delete Press 2
To Modify Press 3
To Suspend Press 4
14 Comdial Mar ‘03
Corporate Office Supervisor
Mailbox Menu
To Restore Press 5
To Reset Press 6
To Exit Press #
4. To add a new the mailbox to the system, press 1. The system
adds the new mailbox to the mailbox database. All default
settings in the mailbox are set to the default parameters settings specified in prototype mailbox 9994. The default password for the mailbox is the same as the mailbox number.
5. To delete the mailbox from the system, press 2. The system
deletes the mailbox from the mailbox database.
6. To modify the mailbox on the system, press 3. The system tells
you the Options Menu choices.
Options Menu
To Record your Name Press 1
To Record your Greeting Press 2
To Change your Password Press 3
To Change your Call-Transfer feature Press 4
To Change your Message Notification feature Press 5
To Change your Pager feature Press 6
To Review msgs scheduled for Future Delivery Press 7
To Change your Personal Distribution Lists Press 8
To Retrieve a Message Previously Sent Press *
To Return to the Main Menu Press #
7. To record the mailbox owner’s name, press 1. Note: Each
mailbox owner can also log into the mailbox and complete
this task—this does not need to be performed by a system
supervisor.
Mar ‘03 Comdial 15
Using the Telephone to Perform Supervisor Functions
Once you record the name, the system speaks the following
prompts:
To Replay Press 1
To Re-record Press 2
To Delete Pr ess 3
To Exit Pr ess #
Follow the prompts to complete the procedure.
8. To record a personal greeting for the mailbox, press 2. You can
record up to ten personal greetings for the mailbox (numbered
0 through 9). Note: Each mailbox owner can also log into the
mailbox and complete this task—this does not need to be performed by a system supervisor.
Once you record a greeting, the system gives you the following
options:
To Replay the Greeting Press 1
To Re-record the Greeting Press 2
To Delete the Greeting Press 3
To Choose a New Greeting Press 5
To Exit Press #
Follow the prompts to complete the procedure.
9. To change the mailbox password, press 3. Note that to change
the password, you must first enter the current password when
prompted by the system. By default, the mailbox password is
the same as the mailbox number. Note: Each mailbox owner
can log into the mailbox and complete this task—this does not
need to be performed by a system supervisor.
Once you enter a new mailbox password and confirm the entry
as prompted, the system tells you that the new password will
be in effect the next time the mailbox is accessed.
16 Comdial Mar ‘03
Corporate Office Supervisor
10. To change the call transfer feature, press 4. Note: Each mail-
box owner can also log into the mailbox and complete this
task—this does not need to be performed by a system supervisor.
The system tells you the current call transfer set up, then gives
you options:
Press 1 if you would like to change the number
Press * to turn this feature on or off, or
Press # if you are satisfied
Follow the prompts to complete the procedure.
11. To change the message notification feature, press 5. Note:
Each mailbox owner can also log into the mailbox and complete this task—this does not need to be performed by a system
supervisor.
The system identifies the current message notification setup,
then tells you the notification options:
Press 1 if you would like to change the number
Press * to turn this feature on or off, or
Press # if you are satisfied
Follow the prompts to complete the procedure.
12. To change the pager feature, press 6. Note: Each mailbox
owner can also log into the mailbox and complete this task—
this does not need to be performed by a system supervisor.
The system voices a prompt identifying the current pager set
up, then voices the paging options:
Press 1 if you would like to change the number
Press * to turn this feature on or off, or
Press # if you are satisfied
Mar ‘03 Comdial 17
Using the Telephone to Perform Supervisor Functions
Follow the prompts to complete the procedure.
13. To review messages scheduled for future delivery, press 7.
Note: Each mailbox owner can also log into the mailbox and
complete this task—this does not need to be performed by a
system supervisor.
The system identifies any message scheduled for future delivery, then lists your options:
To Listen to the Message Press 1
To Hear the Next Message
(scheduled for future delivery) Press 2
To Cancel the Message Press 4
To Exit Press #
Follow the prompts to complete the procedure.
18 Comdial Mar ‘03
Corporate Office Supervisor
2.2 Creating a Broadcast Message
A broadcast message is heard by all mailbox owners when they open
their mailboxes. The broadcast message can only be recorded by a
mailbox owner with supervisor privileges. This type of message is
different from any other message in the system in the following ways:
• The broadcast message does not activate any mailbox
notification services (message waiting lamps, pagers, etc.).
• The mailbox owner’s new and old message counts are not
affected by a broadcast message.
• The broadcast message is sent to all mailboxes. It is not possible
to select which mailboxes are to receive the broadcast message.
Once you record a broadcast message, the system plays it to all
mailbox owners the next time they open their mailboxes. The system
plays the message only one time to mailbox owners. The next time
owners log in to their mailboxes, the system does not repeat the
broadcast message.
Note:If you record a broadcast message, each new mailbox that you
later create will receive that broadcast message. To prevent newly
created mailboxes from receiving a currently recorded broadcast
message, you must first delete the broadcast message before creating
the new mailboxes.
To issue a broadcast message perform the following steps.
1. From the Supervisors menu, press 5 for System Broadcast Mes-
sage. The system voices the following options.
To Hear the Current Broadcast Message Press 1
To Re-record the Broadcast Message Press 2
To Delete the Broadcast Message Press 3
To Exit Press #
2. To record a broadcast message, press 2. Follow the prompts to
complete the procedure.
Mar ‘03 Comdial 19
Using the Telephone to Perform Supervisor Functions
2.3 Disabling or Re-Enabling a Port
If you want to prevent Corporate Office from answering calls on one
or more of its ports (usually because the port is not functioning
properly), you can disable the port(s) over the telephone. If you want
to later re-enable a port that you previously disabled, you can also
perform this function by calling into the system.
To disable or re-enable a port perform the following steps.
1. From the Supervisors menu, press 4 for Port Administration.
2. When prompted, enter the number of the line with which you
want to work.
3. When prompted, press 1 to confirm the number you entered or
press # if the number you entered was incorrect. Once you
press 1 to confirm, the system tells you the port administration
options.
To Disable a Port Press 1
To Enable a Port Press 2
To Exit Press #
4. To shut down a port, press 1 to disable it. If you disable a port,
all calls using that port are immediately terminated.
5. To enable a port that is currently shut down, press 2.
20 Comdial Mar ‘03
Corporate Office Supervisor
2.4 Temporarily Forcing the System into Day, Lunch, or Night Service Mode
You can override the regular Day Service, Lunch Service, or Night
Service mode by forcing Corporate Office into another mode. The
system switches to the new service mode and remains in that mode
until the next scheduled mode change. For example, assume that Day
Service mode runs from 8:00
mode runs from noon until 1:00
system is in Day Service mode) and force the system into Night
Service mode, the system remains in Night Service mode until noon.
It then automatically switches to Lunch Service mode.
To force Corporate Office into Day Service, Lunch Service, or Night
Service mode, perform the following steps.
1. From the Supervisors menu, press 6 for Day / Night service.
The system gives you the following options.
To Change to Day Service Mode Press 1
To Change to Night Service Mode Press 2
To Change to Lunch Service Mode Press 3
To Exit Pr ess #
AM until 5:00 PM, and Lunch Service
PM. If you call in at 9:00 AM (the
2. Press a number to indicate the mode in which you want the sys-
tem to temporarily operate. Follow the prompts to complete
the procedure.
Mar ‘03 Comdial 21
Loading...