Comdial Conversip EPI00G-L12, Conversip EPI00G-I12 User Manual

CONVERSip EP100G-L12 / EP100G-I12

Endpoint

User Guide

ii

CONVERSip EP100G-L12 / EP100G-I12

Endpoint

User Guide

This manual supports the EP100G-L12 and EP100G-I12 models on

MP5000 and FXII systems.

CONVERSip, MP5000, FXII, EP100G-I12, and EP100G-L12 are trade­marks of Comdial Corporation. All other product names are trademarks

of their respective owners.

February, 2005

GCA70-412 Feb ‘05

Copyright © 2005 Comdial Corporation

All rights reserved. Unauthorized use of this

document is prohibited.

Comdial Corporation

106 Cattlemen Road, Sarasota, FL 34232

[phone] or [phone]

-Notice-

Comdial reserves the right to make any

changes and improvements in the product

described in this document at any time and

without prior notice.

Feb ‘05 Comdial iii

EP100G-L12 / EP100G-I12 User

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interfer­ence in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a partic­ular installation. If this equipment does cause interference to radio or
television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

iv Comdial Feb ‘05

Introduction

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Feb ‘05 Comdial v

EP100G-L12 / EP100G-I12 User

Revision History

Ver sion Ch anges Da te

01 Initial Release 2/24/05

vi Comdial Feb ‘05

Introduction

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Feb ‘05 Comdial vii

EP100G-L12 / EP100G-I12 User

Introduction

This manual describes how to use the CONVERSip EP100 endpoint,
models EP100G-L12 and EP100G-I12.

This manual is intended to provide:

• basic knowledge of the functions and features of the EP100G-L12/
I12 LCD user interface.

• step-by-step procedures for processing calls and controlling
individual extension settings.

Audience Description

This manual is intended for persons who use CONVERSip EP100G-L12/
I12 endpoints on a day-to-day basis.

You should:

• read this manual in normal reading sequence before first using the
EP100G-L12/I12 User Interface.

• refer to this manual as necessary while modifying your endpoint
settings.

Related Publications

This manual refers you to related publications, when appropriate, for
additional information.

Conventions Used in this Manual

Many of the procedures require you to enter settings or to choose from a
list of variables. To signify when you are to act upon an item, parameter,
button, etc. we italicize the name of the item being acted upon. For
example, the following sentences instruct you to press a specific key on
your keyboard.

• Press Enter.

• Press Esc.

viii Comdial Feb ‘05

Introduction

• Press Page Up or Page Down.

• Press and hold the Shift and Ctrl keys simultaneously.

In contrast, the following sentence instructs you to type in a required
response; notice the word “Enter” when used in this way is not italicized
because you are not pushing a specific key name.

• Enter the value you want to use for this feature.

Similarly, when you select a button or LCD menu option, we italicize the
name of the button/menu item because you are required to take the action
of choosing it, even though the item may not appear in italics on the end­point or display.

• Use the arrow keys to highlight Programming and press Enter.

At other times in the manual, we discuss prompts that the system displays
to you. In these cases, we enclose the exact wording of the prompt in
quotation marks to signify that the system is, in essence, speaking to you.

• The system prompts, “Enter your password now.”

If the system is actually playing a recording aloud, we enclose the exact
wording of the prompt in quotation marks and italics to signify that the
system is in actually speaking to you.

• The system says, “You have no more new messages.”

Italics and quotes are also of course used in their normal contexts, that is,
for emphasis and to identify what words are spoken.

• This is called a hot transfer, that is, the system transfers the call
without ringing the extension.

There are times when this manual instructs you to enter a number from
within a range of numbers. In this instance, we use the “~ “ character to
indicate the range. For example, 05-01-1~3-001~100 tells you to enter:

• 05

• 01

• a 1, 2, or 3,

• a three-digit number that falls in the 001 to 100 range.

Feb ‘05 Comdial ix

EP100G-L12 / EP100G-I12 User

TABLE OF CONTENTS

INTRODUCTION ...............................................................VII

Audience Description ............................................................ vii

Related Publications .............................................................. vii

Conventions Used in this Manual .......................................... vii

1. OVERVIEW.......................................................................15

1.1 Speakerphone Buttons ......................................................17

1.2 Speakerphone Display Lights ...........................................19

1.3 Using the Large Screen Display .......................................21

1.4 Setting Up Your Speakerphone.........................................22

1.4.1 Positioning Your Speakerphone ...............................22

1.4.2 Using Your Speakerphone ........................................23

1.4.3 Setting Display Contrast ...........................................24

1.4.4 Setting a Personal Ring Tone ....................................25

1.4.5 Setting Volume Levels ..............................................25

1.5 Answering and Making Calls ...........................................26

2. ANSWERING CALLS .....................................................29

2.1 Answering Outside Calls ..................................................29

2.2 Answering Intercom (Internal) Calls ................................31

2.3 Night-Transferred Calls - Line Access From Any

Station ..............................................................................32

Contents

x Comdial Feb ‘05

2.4 Holding Calls ....................................................................33

2.4.1 Handling Hold Recalls..............................................33

2.4.2 Using Directed Call Hold .........................................34

2.4.3 Selecting Specific Held Calls ...................................35

2.5 Call Pickup........................................................................35

2.5.1 Group Call Pickup ....................................................36

2.5.2 Directed Call Pickup.................................................36

2.5.3 Monitored Station Pickup .........................................37

2.6 Receiving Subdued Off-Hook Voice Announcements

(SOHVA)..........................................................................38

2.6.1 Handling an Incoming SOHVA ................................38

2.6.2 Voice Announce Blocking ........................................39

3. MAKING CALLS .............................................................41

3.1 Making Outside Calls .......................................................41

3.2 Making Intercom Calls .....................................................41

3.2.1 Tone First ..................................................................42

3.2.2 Voice First .................................................................42

3.3 Automatic Dialing ............................................................43

3.4 Redialing...........................................................................44

3.4.1 Redial - Last-Dialed Number....................................44

3.4.2 Redial Programming (Storing Numbers) ..................44

3.5 Camping On - Busy Station, Automatic Callback............45

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EP100G-L12 / EP100G-I12 User

3.6 Advanced Camping On Options.......................................47

3.6.1 Camping On - Idle Station, Automatic Callback......47

3.6.2 Camping On - Busy Station, Wait For An

Answer (Call Waiting)..............................................48

3.7 Sending Subdued Off-Hook Voice Announcements

(SOHVA)..........................................................................49

4. ADVANCED CALL HANDLING ..................................51

4.1 Waiting For a Line (Queuing)...........................................51

4.2 Conferencing.....................................................................51

4.3 Call Forwarding .............................................................54

4.3.1 Forwarding a Call .....................................................54

4.3.2 Diverting All Incoming Calls To Another Station ....56

4.4 Call Forward Outside System (CFOS) .............................57

4.5 Parking Calls.....................................................................59

4.5.1 Parking a Call............................................................59

4.5.2 Handling Park Recalls ..............................................60

4.6 Transferring Calls .............................................................61

4.6.1 Screened Transfers....................................................63

4.6.2 Unscreened Transfers................................................64

4.6.3 Hot Transfer..............................................................65

4.6.4 Quick Transfer ..........................................................65

5. NONVERBAL MESSAGING .........................................67

5.1 LCD Message Delivery ....................................................67

5.2 Message Waiting Light and Messaging ............................70

5.3 Response Message Delivery.............................................71

Contents

xii Comdial Feb ‘05

6. PROGRAMMING ............................................................73

6.1 DSS Numbers ...................................................................73

6.2 Speed Dial Numbers.........................................................74

6.3 Feature Access Codes .......................................................76

6.3.1 LCD Feature Buttons ................................................78

6.4 Reminder Alert .................................................................81

6.5 Response Message Button ................................................83

7. OTHER ADVANCED FEATURES ................................85

7.1 Background Music............................................................85

7.2 Line Groups ......................................................................86

7.3 Do Not Disturb Condition ................................................86

7.4 Automatic Redial..............................................................87

7.5 Tracker Paging System.....................................................89

7.6 Auxiliary/Headset Jack.....................................................91

7.7 Account Codes.................................................................94

7.8 Dial By Name ...................................................................95

7.9 Volume Control.................................................................95

7.9.1 Setting Ringer Volume Level....................................96

7.9.2 Setting Speaker Volume Level..................................96

7.9.3 Setting Handset Volume Level..................................96

7.9.4 Setting Headset Volume Level..................................97

7.9.5 Setting Group Listening Volume Level ....................97

7.9.6 Setting Background Music Volume Level ................97

7.9.7 Muting Your Endpoint ..............................................98

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EP100G-L12 / EP100G-I12 User

7.10 Changing the Default Volume Control ............................98

7.11 Programmed Button Display ...........................................99

7.11.1 Button Functions Display (Button Query)..............99

7.11.2 Status Of Busy Lines and Stations (Busy

DSS/BLF Button Inquiry) ........................................99

7.12 Automatic Set Relocation (EP100G-L12 only).............100

7.13 Paging ............................................................................100

7.14 Viewing The Call Log ...................................................101

APPENDIX A FEATURE ACCESS CODES ...................103

APPENDIX B DISPLAY ABBREVIATIONS .................107

APPENDIX C SPEAKERPHONE

CHARACTERISTICS....................................................113

C.1 Full-Duplex Speakerphone Characteristics ....................113

C.2 Speakerphone User Guidelines.......................................114

APPENDIX D FEATURE NETWORKING

SUPPORT ........................................................................117

APPENDIX E GLOSSARY ................................................127

INDEX ..................................................................................137

Contents

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EP100G-L12 / EP100G-I12 User

Feb ‘05 Comdial 15

1. OVERVIEW

Congratulations and thank you for using a Comdial endpoint! Your
EP100G-L12/EP100G-I12 Speakerphone is supported by a communi­cation system with hundreds of built-in, standard features. This
manual serves as a helpful guide for using these various functions.

Note: The following illustration shows the default locations of the
buttons. Your system installer may have programmed these buttons
differently to suit your system. See your System Administrator if you
have any questions

interactive
buttons 1-5

interactive
buttons 6-10

LCD

handset

speaker

volume up

microphone opening

hold

mute

speaker

volume down

transfer/
conference

TAP

shift

message

INTERCOM

interactive
buttons 11-13

DSS/BLF
buttons

Overview

16 Comdial Feb ‘05

Note: The EP100G-L12 and the EP100G-I12 are identical in
appearance. To differentiate which model you have, turn the endpoint
over to read the model number on the bottom of the endpoint (not the
bottom of the pedestal).

Your EP100G-L12/EP100G-I12 provides many versatile features for
your use.

Alphanumeric
Display (Liquid
Crystal Display
LCD)

• Displays time, day, date, and active call
information.

• Keeps you apprized of the status of your
endpoint.

• Provides programming prompts.

Auxiliary Jack Provides an interface for a headset (both

models), a tape recorder (EP100G-I12 only),
an external ringer (EP100G-I12 only), or an
external pager (EP100G-I12 only).

Message-Waiting
Light

Indicates that a message awaits pick up.

Microphone
Opening

Allows hands-free operation of EP100G-L12/
EP100G-I12 (speak clearly toward
microphone opening).

Speaker • Sounds distant party’s voice.

• Sounds ringing and call-in-progress tones.

EP100G-L12 / EP100G-I12 User

Feb ‘05 Comdial 17

1.1 Speakerphone Buttons

Hold Button
(HOLD)

• Places a line or intercom call on hold.

• Stores pauses in number sequences during
programming.

• If available, scrolls through LCD response
messages.

• If multiple held calls feature is available,
scans or scrolls through calls placed on
hold (when hold light is flashing).

Interactive Buttons
(located below
alphanumeric
display)

• Provide quick and easy access to system
features.

• Provide straightforward button
programming without dialing codes (the
interactive buttons themselves, however,
are not programmable).

Intercom Button
(INTERCOM)

• Selects an intercom line.

• Allows you to initiate many of the
endpoint’s features.

Mute Button
(MUTE)

• Keeps the person on the line from hearing
your conversation.

• Allows reply to a Subdued Off-Hook Voice
Announcement (SOHVA).

Direct Station Select/
Busy Lamp Field
(DSS/BLF)
Programmable
Buttons

• Allow you to store numbers for automatic
dialing functions.

• Allow you to store extension numbers for
Direct Station Selection (DSS).

• May be programmed as a feature button.

• May be designated a line button by your
system installer.

Overview

18 Comdial Feb ‘05

Shift Button
(SHIFT)

Allows you to enter a second tier for storing
and/or automatically dialing speed dial
numbers. (That is, you can store two speed
dial numbers at every programmable button
location one in the regular tier and one in the
second tier). You activate the shift function
by pressing this button and turning the shift
light on before storing or automatically
dialing a speed dial number from the second
tier.

Speaker Button
(SPEAKER)

• Turns your speaker on or off.

• Disconnects a call when you are on a hands
free call.

• Ends or cancels programming.

Tap Button (TAP) • Recalls dial tone or generates a hookflash.

• Retrieves held calls or last call placed on
hold.

• Places flash while programming speed dial
number.

Transfer/Conference
Button (TRNS/
CONF)

• Transfers calls.

• Sets up conference calls.

Volume Control
(VOLUME UP or
VOLUME DOWN)

Regulates the volume of the ringer, speaker,
handset, headset, background music, and
group listening mode.

EP100G-L12 / EP100G-I12 User

Feb ‘05 Comdial 19

1.2 Speakerphone Display Lights

The lights (LEDs) on your EP100G-L12/EP100G-I12 indicate the
status of lines, features, and intercoms.

Busy Lamp Field
(BLF) lights (next to
DSS/BLF
programmable
button)

• Steady red = station is in use.

• Flashing red = station is receiving a call.

• Winking/Fluttering red = message-waiting
light set for you by station associated with
that DSS/BLF button.

Next to a line button • Steady green = this is your line, either on-

hook (in a hands free mode) or off-hook,
when the line is active.

• Steady red = another station is using this
line.

• Flashing red = a call is coming in on this
line.

• Flashing orange = this line is answered
when you lift the handset.

• Winking green = your line is on hold.

• Winking red = the call has been placed on
hold by another station.

• Fluttering orange or green = your line has
recalled from hold.

• Fluttering red = the line put on hold by
another station has recalled.

Note: You can find the programmable buttons
that the installer designates as line buttons in
the same location as the DSS/BLF buttons.
Ensure that these buttons are labeled
correctly to indicate their unique features.

Overview

20 Comdial Feb ‘05

Next to a fixed
feature or
programmable
feature button

• Steady red = the feature is on.

• Steady off = the feature is off.

Note: You can find the programmable buttons
that the installer designates as feature buttons
in the same location as the DSS/BLF buttons.
Ensure that these buttons are labeled
correctly to indicate their unique features.

MUTE Button On steady = called party cannot hear your

conversation.

INTERCOM Button • Steady green or red = you are using your

intercom.

• Fluttering red = an LCD message is set on
your endpoint for others to receive when
calling.

• Flashing orange = someone is calling your
extension or a call is being transferred to
you.

HOLD Button Winking green = a line is on hold at your

station (DXP, DXP Plus, FXS and FXT only).

MESSAGE­WAITING Button

Winking red = message awaits pick up.

SPEAKER Button • On steady (with the endpoint on hook and

busy) = speakerphone mode

• On steady (with endpoint on hook and idle)
= background music is turned on.

EP100G-L12 / EP100G-I12 User

Feb ‘05 Comdial 21

1.3 Using the Large Screen Display

Your EP100G-L12/EP100G-I12 has a large screen display consisting
of six lines of 24 possible character positions per line. This provides
you with much more system information than can be presented on
two-line displays. This large display allows you many programming
options as well as quick and easy selection of the many features
available on your EP100G-L12/EP100G-I12. Your Speakerphone
has 13 interactive buttons for selecting or programming features.

When your speakerphone is idle,
the first line in your display shows
the day, date and time while the
sixth line displays the word
OPTIONS. If your system is using
the voice mail option, this is also
indicated in the sixth line by the
word VMAIL. If your voice mail
has four messages for you, for
example, the VMAIL display is
replaced by 4MSG.

Lines two through four are used on
the idle display to indicate features that may be active (flashing),
enabled or set.

Overview

22 Comdial Feb ‘05

1.4 Setting Up Your Speakerphone

When your new EP100G-L12 or EP100G-I12 arrives, the system
installer unpacks it and connects the line to a system jack. You may
need to make a few initial adjustments so you can quickly begin
making and answering calls with some of the most basic features.

1.4.1 POSITIONING YOUR SPEAKERPHONE

You should adjust the position of the EP100G-L12/EP100G-I12 on
your desk or table to suit your individual needs, and maximize the
performance of the sound activated features. When using your
EP100G-L12/EP100G-I12, the microphone and loudspeaker are
farther from you than when you use a handset. Some positioning tips
to consider include:

• For the microphone to best detect your voice, speak within three
feet of it and face the EP100G-L12/EP100G-I12.

• Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the EP100G-L12/
EP100G-I12 where it will detect sounds from keyboards,
printers, paging systems, or other equipment.

• Place the endpoint on a hard surface and away from table edges.
Do not place the endpoint in corners or enclosures. Do not let
obstructions come between you and the microphone.

• Your endpoint has an adjustable pedestal to allow you to select
the most comfortable viewing angle. When you receive the
endpoint, the pedestal is in its lowest position flush against the
pedestal.

EP100G-L12 / EP100G-I12 User

Feb ‘05 Comdial 23

To adjust the pedestal, perform the fol­lowing steps.

1. Grasp the rear of the pedestal

base firmly with one hand and
lift the rear portion of the end­point upward with your other
hand.

2. Lift the endpoint upward with

one hand and raise the endpoint
supporting arms upward with
your other hand. (Notice there are three sets of notches under
the endpoint corresponding to the three positions available.)

3. When the endpoint is at the desired height, select the closest

pair of notches and insert the supporting arms in the notches.
Press down slightly on the endpoint until you feel the support­ing arms snap into place.

Also remember, as with any piece of electronic equipment, your end­point may be damaged by contact with liquids. Please try to place the
endpoint in an area that is free from the danger of spills.

1.4.2 USING YOUR SPEAKERPHONE

To manually place a call using your EP100G-L12/EP100G-I12,
perform the following steps.

1. Press the INTERCOM or line button.

2. Dial the number.

3. When the party answers, speak toward the endpoint.

To automatically dial a number using your EP100G-L12/EP100G­I12, press the preprogrammed speed dial or DSS/BLF button. Speak
toward the endpoint when your party answers.

To answer a call with your EP100G-L12/EP100G-I12, perform the
following steps.

1. Press the INTERCOM or line button with the flashing red or

orange light.

Overview

24 Comdial Feb ‘05

2. Speak toward the endpoint to answer the call.

3. Press SPEAKER to end the call.

Note: For more tips and information on EP100G-L12/EP100G-I12
use, see Section C, Speakerphone Characteristics.

1.4.3 SETTING DISPLAY CONTRAST

You can darken or lighten the contrast of the display for best viewing.

To adjust the display contrast,
perform the following steps.

1. Select OPTIONS.

2. Select Programming.

3. Select Contrast Level.

4. Select the Contrast Level

interactive button (to the
right of the LCD, on the
same row as the words Con­tract Level) once for each
change of darkness you
desire. Each press of the button makes the display darker until
you go past level eight and return to level one.

5. Select EXIT to end.

EP100G-L12 / EP100G-I12 User

Feb ‘05 Comdial 25

1.4.4 SETTING A PERSONAL RING TONE

You can choose one of eight different ring tones for your endpoint.
When several endpoints are located close together, you may want to
choose a different personal ring tone.

To select one of the ring tones,
perform the following steps.

1. Select OPTIONS.

2. Select Programming.

3. Select NEXT.

4. Select Ring Tone interactive

button (to the right of the
LCD) to scroll through the
eight ring tones.

5. Select EXIT to end.

The next time your endpoint rings,
your EP100G-L12/EP100G-I12 uses the new ring tone.

1.4.5 SETTING VOLUME LEVELS

The volume control on your endpoint
is a multipurpose control you can use
to set the volume (loudness) of the
ringer, the speaker, and the handset.
There are four ringer loudness levels
(plus an off position).

To set the ringer loudness level,
perform the following steps.

1. While your endpoint is on-hook

and idle, press the VOLUME UP or VOLUME DOWN button
once for each change in loudness you desire. The ringer
sounds once for each change as an example of the current set­ting.

2. Select SAVE to end.

volume up

volume down

Overview

26 Comdial Feb ‘05

Note: If you set the ringer to the OFF position, your endpoint sounds
a short ring burst once for each call you receive at your station.

To set the speaker and handset
loudness levels, perform the fol­lowing steps.

1. Press the INTERCOM but-

ton.

2. Press the VOLUME UP or

VOLUME DOWN button
once for each change in
speaker volume that you
desire.

3. Select SAVE.

4. Lift the handset.

5. Press the VOLUME UP or VOLUME DOWN button once for

each change in handset volume that you desire.

6. Select SAVE.

Note: When a call ends, the system resets the speaker and handset
volume of all future calls to the programmed setting. For instructions
in setting your EP100G-L12/EP100G-I12’s default volume, see Sec­tion 7.9, Volume Control.

1.5 Answering and Making Calls

Your EP100G-L12/EP100G-I12 is now properly configured to
answer and make calls to both endpoints within your system
(intercom calls) and outside lines. Remember that when dialing an
outside number, you must first select a line to connect your system to
the local exchange.

When you hear outside ringing (long bursts), press the flashing line
button and speak toward the endpoint (or lift the handset if you desire
privacy).

EP100G-L12 / EP100G-I12 User

Feb ‘05 Comdial 27

When you hear intercom ringing (two short bursts), press
INTERCOM and speak toward the endpoint (or lift the handset if you
desire privacy).

To dial an outside number manually, perform the following steps.

1. Press INTERCOM.

2. Dial 9 or press another line button to select a line (see Section

7.2, Line Groups).

3. Listen for dial tone.

4. Dial the number.

5. Lift the handset if you desire privacy

To dial an intercom number manually, perform the following steps.

1. Press INTERCOM.

2. Dial the extension number (called endpoint rings or tone is

heard).

3. Speak toward endpoint (or lift the handset if you desire pri-

vacy).

Overview

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EP100G-L12 / EP100G-I12 User

Feb ‘05 Comdial 29

2. ANSWERING CALLS

2.1 Answering Outside Calls

When an outside call rings at your station, the LCD screen displays
the system line number of the incoming call (e.g., L123) and any
caller ID information that your ringing line is programmed to receive.
In addition to simply lifting the handset, your other options for
answering the call are displayed above the interactive buttons.

When you hear outside ringing
(two long bursts) and observe an
orange

flashing light, perform the

following steps.

1. For speakerphone, press the

flashing line button or select
Answer and speak toward the
endpoint.

2. For privacy, lift the handset.

3. Select Do Not Disturb if you

do not wish to answer the
call at this time. (Selecting Do Not Disturb stops your end­point from ringing but continues to send a ringing tone to the
caller.) The associated BLF continues to flash until the caller
disconnects.

When you hear outside ringing (two long bursts) and observe a red
flashing light, perform the following steps.

1. Press the flashing line button or select Answer.

2. Speak toward the endpoint or lift the handset if you want pri-

vacy.

3. Select Do Not Disturb if you do not wish to answer the call at

this time. Note: For more information on setting Do Not Dis-

turb at your station, see Section 7.3, Do Not Disturb Condition.

Outside Call on Line 339

Answering Calls

30 Comdial Feb ‘05

After you have answered an outside call at your station, your LCD
displays Hold, Transfer, Conference, Group Listen, and Record.

• Select Hold to place the call
on hold at your station, or

• Select Transfer to initiate a
transfer to another station,
then dial the station number,
announce the call or hang up
to complete the transfer, or

• Select Conference to initiate a
conference call.

• Select Group Listen to
activate the speaker while
using the handset or headset,
so a group can listen to the conversation but not interact with
the calling party.

• Select Record to record the call (if VMAIL is installed).

Selecting Hold, Transfer, or

Conference