Comdial AmerLCD User Guide

Download

AMERICOM

LCD Speakerphone

System User’s Guide

COMDIAL

Made tight in the USA

This user guide is applicable for the following system and telephone models:

System Models: DO408, software cartridge A0408 Rev. 11B and later D0816, software cartridge A0816 Rev. 11B and later D1632, software cartridge Al632 Rev. 11B and later Telephone Model: 7OlOS-** All Revs 7016S-** All Revs

Special Note: This user’s guide applies to users for whom an installer has performed special programming steps that enable interactive button function on the telephone.

Table Of Contents

I ame UT bonrenrs

LCD Display Abbreviations

..........................

lo-Button LCD Speakerphone ....................... vi

IdButton LCD Speakerphone

Using This Guide ...................................

Knowing Your Telephone ............................

....................... vii

Understanding What The Lights Mean ................ .4

Using Your Telephone To Answer Calls ................ .6

Answering Outside Calls. ......................... .6

Answering Intercom Calls .........................

Answering Calls At Monitored Stations .............. .7

Answering Night Transferred Calls .................

Making A Call Pick-Up ............................ 8

Responding To A Secure Off-Hook

Voice Announcement ............................ 8

Using Your Telephone To Make Calls ................

.10

Dialing Manually. ............................... 10

Dialing Automatically ........................... 10

Redialing ...................................... 11

Using Line Groups .............................. 12

Waiting For A Line (Queuing)

.................... .13

Making Intercom Calls .......................... .14

Camping At Another Telephone

And Waiting For An Automatic Call Back ....... .15

Camping At Another Telephone

And Waiting For An Answer (Call Waiting)

...... .16

Overriding ACall .............................. .17

Making A Secure Off-Hook Voice Announcement ..... .18

Using Your Telephone To Place Calls On Hold ......... .19

Holding Calls Handling Recalled Hold Calls

..................................

..................... .21

Using Your Telephone To Transfer Calls ..............

.19

.22

Using Your Telephone For Conference Calls ........... 21

Using The Other Telephone Features

................. 26

Adjusting The Display Contrast ................... .26

Blocking Voice Announce Calls ...................

.27

. . .

III

Table Of Contents - continued

Entering Account Codes ......................... .28

Forwarding Calls

...............................

.29

Identifying Your Telephone With The Automatic Set

Relocation Feature ......................... .3 1

MakmgACallNon-Private ....................... .31

Monitoring a Conversation Between mo Telephones Muting Your Telephone

.......................... .33

.32

Operating Your Telephone As A Departmental Station . .34 Sending A Paging Announcement

.................. .36

Setting A Do Not Disturb Condition At Your Telephone .38

Setting Your Personal Ringing Tones ............... .40

Switching The Dialing Mode Between Pulse And Tone .4 1

Using Background Music ........................ .42

Sending And Receiving Non-Verbal Messages ......... .43

Message Waiting Light And Messaging ............. .43

LCD Messaging ................................. 45

Assist Button Messaging Station-To-Station Messaging

Programming Your Telephone

........................ .46

..................... .47

...................... .48

Programming For Automatic Dialing ............... .48

Storing Autodial And Speed Dial Numbers .......... .50

Storing DSS Numbers

........................... .52

Storing the Feature Buttons ....................... .54

Storing The Special Purpose Feature Buttons ........ .56

Using Your Quick Reference Guide .................. .57

noubleshooting Your Telephone Glossary

.......................................... 59

Index ............................................

....................

.58

LCD Display Abbreviations

This chart identifies the abbreviations that appear in your LCD

display.

Handset,

Speaker

Transfer/ isEe’

Mute-

Button

Keypad Buttons,

gtg

W-Button LCD Speakerphone

-T

system programming)

‘Programmable

Buttons Ones or DSWBLD

Lights for Programmable

utrons

DSS/BLF

- .

. bearures * Intercoms

- Lines

Headset Jack

Handset- c

Message / Hold/ Waiting Light Button

Keypad Buttons

III‘ ’ ’ ” ’ ’ ’ ’ )

/ / \

1 &Button LCD Speakerphone

\ I

\ /

nmanarl\cmcmrmrmcD

- ---

,OOfSE3Q

0 0 0 0

\ Volume

Control

Dual-Line Alphanumeric Display

Dual Lamps

/(red and green)

A’

m cm cm--,

I I

,/Buttons (lines

Programmable or DSS/RLF)

- Lights for Programmable Buttons

. DSS/BLF . Fedtures

. Intercoms

- Lines

Programmable Buttons

-Interactive Buttons (when

provided by

Buttons (lines or DSS/BLF)

usma I nrs wise

Using This Guide

To help you use your telephone to its fullest capacity, this comprehensive user guide describes your telephone and tells you how to use it.

The introductory sections help you become familiar with the controls and indicators on your telephone. They are titled as

follows:

l Knowing Your Telephone l Understanding What The Lights Mean

The operation sections define often-used features and provide

instructions for their use. These sections and their contents ate arranged with the more frequently used items provided before those less often used. The title of these sections ate:

l Using Your Telephone To Answer Calls l Using Your Telephone To Make Calls l Using Your Telephone To Place Calls On Hold l Using Your Telephone To Transfer Calls To Another

Telephone

l Using Your Telephone For Conferencing Telephones

Together

The special purpose features of the telephone are grouped alphabetically into one section:

l Using The Other Telephone Features

Your telephone provides several non-verbal ways to communicate using lights and indicators. The descriptions of these methods ate provided in a separate section and are arranged

with the more frequently used methods provided before those

used less often. This section is titled

l Sending And Receiving Non-Verbal Messages

You can program many of the buttons on your telephone to en-

hance the unit’s versatility and usability. These programming

instructions are arranged alphabetically in the section titled

l Programming Your Telephone

For your convenience, a quick reference guide, a troubleshoot-

ing chart, a glossary, and an alphabetical index are included in the back of this user’s guide.

Knowing Your Telephone

The 7010S-*+ and 7016S-+* LCD speakerphones provide many versatile features for your use. These features are explained in terms of what they allow you to do.

. Alphanumeric Display

(Liquid Crystal Display - LCD)

- Displays time, day, and date

- Keeps you apprised of the status of your telephone

- Provides programming prompts

Headset Jack (used only with a 164ine speakerphone)

- Allows you to use your telephone privately and in a handsfree mode

- Improves operation during heavy call traffic

Hold Button

- Places a line on hold

- Stores pauses in number sequences during programming

- Used for accessing second level automatic dialing numbers

Interactive Buttons

- Provide quick and easy access to system features

- Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable)

Intercom Button (ITCM)

- Selects an intercom line

- Initiates many of the telephone’s features

Message Waiting Light (located above the Hold Button)

- Indicates that a message awaits pick up

Microphone Opening T Allows handsfree operation of speakerphone (speak clearly

toward microphone opening)

Mute Button

- Keeps the person on the line from hearing your conversation

Knowing Your Telephone

. Programmable Buttons

Allow you to store numbers for automatic dialing functions

Allow you to store telephone extension numbers for Direct Station Selection (DSS)

Indicate which lines are either in use or on hold (green light)

Speaker

- Sounds distant party’s voice

- Sounds ringing and call progress tones

Speaker Button (SPKR)

Turns your speaker on or off

- Disconnects a call when you are on a handsfree call

- Ends or cancels programming

0 TAP Button (must be preprogrammed for only

one of the following functions)

- Recalls dial tone, or

- Activates host system features

‘IIansferlConference Button (TRANS/CONF)

- Transfers calls

- Sets up conference calls

Volume Control

- Regulates the volume of the speaker, the handset, and the headset

UIIUGI~L~IIUIII~ VVII~I IIIB ugnrs Mean

Understanding What the Lights Mean

The lights on your telephone indicate the status of lines, features,

and intercom.

Next to a Direct Station Select (DSS)/Busy Lamp Field (BLF) button:

Steady red = station is in use. F%3shing ted = station is receiving a call or station is

calling you.

Fluttering red = station-to-station messaging has been set.

Next to a line button:

Steady green = this is your line, either on-hook ( in a handsfree

mode) or off-hook, when the line is active.

Steady red = another station is using this line.

Flashing red = a call is coming in on this line.

Wing green = your line is on hold. Wig red = the call has been placed on hold

by another station. Fluttering green = your line has been recalled from hold. Fluttering red = the line put on hold by another station has

recalled.

Next to a fixed feature or programmable feature button:

Steady ted = the feature is on. Steady off = the feature is off.

Next to an intercom button:

Steady red with a quick flash = you are using your intercom. Fluttering red = auto redial is in use. Winking red = an LCD message is set on your telephone for

others to receive when calling.

Above the HOLD button:

Flashing = message awaits pick up.

unclerstanding What The Lights Mean

Above the SPKR button:

On steady (with telephone on hook and busy) = speakerphone

mode active.

On steady (with telephone on hook and idle) = background

music turned on.

Above the MUTE button:

On steady = called party cannot hear your conversation.

Answering Outside Calls

A call that rings on an outside line sounds long single tone bursts and lights the line status light. The light flashes red for any ringing line.

When you hear outside ringing (long single ring bursts) and observe a flashing light, answer the call as follows:

l press button of ringing line if flashing light is red,

l speak toward the telephone (lift handset if privacy is

desired),

l lift handset if you have ringing line preference.

Answering Intercom Calls

An intercom call is one that is made from one system telephone

to another. An intercom party can call you through your speaker

instead of ringing your telephone or an intercom party can ring your telephone if they desire (intercom ringing sounds two short ring bursts). Voice calls can be blocked. See the discussion titled

Blocking Voice Announced Calls

feature.

for details if you wish to use this

When you hear a short tone burst followed by a caller’s voice,

l speak toward the telephone to answer. Lift handset if

privacy is desired.

When you hear intercom ringing (two short ring bursts),

l press ITCM to talk. Lift handset if privacy is desired.

Using Your Telephone lo Answer c‘alls

Answering Calls At Monitored Stations

Your system may provide a station monitoring feature, which allows you to monitor the status (idle, ringing, or busy) at other stations. If your telephone has this feature, a BLF light will flash whenever a DSS station is ringing. In this case, you can

answer

a call at a ringing DSS station by pressing the DSS button.

To answer a calI at a monitored telephone, proceed as follows:

l note flashing BLF light,

l press DSS button,

l speak toward telephone to answer call. Lift handset if

privacy is desired.

NOTE:

If you place the call

telephone, necessary, by pressing TAP.

the BLF

hold or

if you tran$er it to another

light turns off. You can retrieve the call, if

Answering Night Transferred Calls

The system attendant can take action that transfers incoming calls

to a particular station or stations for off-hour ringing.

After the attendant has set up this feature, you can answer an outside call when it rings anywhere in the system.

When you hear ringing,

l press ITCM, l dial80, l speak toward telephone to answer call. Lift handset if

privacy is desired.

Using Your Telephone To Answer Calls

Making A Call Pick-Up

Often, several telephones are arranged together in a user group

by the system installer. If your telephone is so arranged, you can

answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number.

To answer a call that is ringing within your group,

l press l dial#4, l speak toward telephone to answer call. Lift handset if

To answer a call that is ringing at any telephone in the system,

l press l dial * 4, l dial extension number of ringing telephone, l speak toward telephone to answer call. Lift handset if

ITCM,

privacy is desired.

ITCM,

privacy is desired.

Responding To A Secure Off-Hook

Voice Announcement

Your telephone can be set up to receive a Secure Off-Hook Voice

Announcement (SOHVA). This feature allows an intercom

caller to break into your call if you am using the handset. They

do this by making an announcement through your handset

receiver. This means that if you am on a speakerphone call, you

cannot receive a SOHVA call; however, you will hear a ring burst

and can go off-hook to receive a SOHVA call.

The Secure Off-Hook Voice Announcement consists of several

short tone bursts and then a message that you hear in your handset

receiver. The distant party that you am currently talking to cannot

hear the announcement made by the SOHVA caller.

[ [

You can respond to a SOHVA call in one of two ways:

l Verally : Press and hold MUTE button down and reply

by speaking into handset. Distant party cannot hear response. Release button to return to distant party.

l Non-verbally: (Response Messaging): If the announcing

station has an LCD speakerphone, press MSG (message) then press HVHLD (have them hold), TKMSG (take a message), or CLBK (I will call back) to send the appropriate message. Autodial buttons can be programmed to use any of the 10 attendant-programmable LCD messages.

The message appears in the display of the telephone making the SOHVA announcement and then that telephone is automatically disconnected from your telephone.

a non-verbal message is not an LCD telephone, that sta-

tion is immediately disconnectedfrom the call.)

(If

the telephone to which you attempt to send

You can also block a SOHVA to your station by pressing BLOCK when the SOHVA is initiated. The SOHVA call is then discon-

nected.

Display 1

201 Calling

BLOCK

Display 2

201 Calling

HVHLD TKMSG CLM

MSG

using Your relepnone 10 MaKe L;aus

Dialing Manually

You can manually dial a number over a selected telephone line. Or, if your telephone was given a prime line or idle line preference feature when it was installed, it will automatically select a line for your use when you lift the handset.

To dial an outside number manually,

l press line button to select line (remember: selectin

IS not necessary if a prime line or idle line B

a line

pre erence feature has been assigned to your telephone and if you lift the handset to begin the call),

l listen for dial tone, l dial number.

Dialing Automatically

This feature provides one- or two-button autodialing using

programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location. You can use one or both levels as needed. Further, a line choice is usually stored as part of an autodial number so that line selection is automatic with autodialing. Actual button programming is discussed in a separate section of this user’s guide. Refer to it when you are ready to store numbers at the

programmable buttons.

Speed dialing is autodialing using the keypad buttons. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that are stored by the system attendant for everyone’s use (system speed dial numbers).

To automatically dial a number (while telephone is on-hook),

l press preprogrammed button (line selection is usually a

part of the stored autodial or speed dial number),

l press HOLD then press preprogrammed button (to

choose number stored as a second choice at that button).

Using Your Telephone To Make Galls

i:,:

To automatically dial a personal speed dial number from an idle telephone (while telephone is on-hook),

l dial speed dial number (0 - 9).

To automatically dial a system speed dial number from an idle telephone,

l Press * and then dial system speed dial number (01 - 99).

NOTE:

you are already on a line, press HOLD before dialing speed

dial number.

Redialing

If the last number you have called is busy or is not answering, you have several options for automatically redialing it. You can redial it once, initiate a repeated redialing of it, or save it for later redial using a preprogrammed saved number nxlial button. Refer to the procedures given in the programming section of this user’s guide to preprogram a saved number redial button.

To automatically redial the last dialed number one time,

l press

l while telephone is on-hook, press #, l listen for ringing or busy tone over the monitor speaker:

SPKR

(or hang up handset) to disconnect current

ringing or busy tone,

: :

,“.

- Ringing tone: When party answers, pick up handset.

- Busy tone: Press SPKR to disconnect.

To automatically redial the number once a minute for 10 minutes,

l press

ARDL

button.

The number will be dialed once a minute for 10 minutes (ITCM light flashes). Listen for ringing or busy tone over the monitor

speaker. You can cancel this automatic tedial action (ITCM light turns off)

with any of the following actions:

l lift and replace handset,

Using Your Telephone To Make Calls

l use the telephone for some other function.

The system will save the first 16 digits of the last manually dialed

number so that it can be redialed later, however, subsequent dialing activity overwrites any number the system has temporarily

saved. If you wish, you can permanently store one 16-digit

number at a time in this manner:

l to store the number, press SAVE;

to dial the stored number, press HOLD and then press the SAVED NUMBER REDIAL button that was

preprogrammed for this purpose.

8049782200

ARDL SAVE

TIMER

Using Line Groups

Some systems have telephone lines arranged into line groups that are made available at the telephone instead of individual lines. Your system administrator can tell you how your system is arranged. When line groups are available, you may access them for outside calling instead of pressing a line button to select a line for use.

If your system has line groups, access them as follows:

l press ITCM,

l dial desired line group access code:

9 = line group 1 81= line group 2 82 = line group 3 83 = line group 4

listen for outside dial tone,

l dial desired number.

Usina Your Telephone To Make Calls

Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your

telephone in a queue to await an idle line in the line group.

When

you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.

To queue for a line group,

l press ITCM, l dial the line group access code (9,81,82,83), l hear busy tone, l dial +k 8 and hang up.

When line group is free, your telephone sounds several short tone bursts. When you hear this,

l lift handset, hear dial tone, and place call.

To cancel line group queuing,

l press ITCM, dial # 8 and hang up.

To queue for a line that appears on your telephone,

l press HOLD, l press line button of busy line, l hear short tone.

When the lie is free, your telephone sounds five short tone bursts

telling you that you can use your line. Lift handset to answer or

ignore the tone burst if you no longer need the line.

‘.

usmg Your I erepnone I 0

Mane 1/a/15

Making Intercom Calls

You can dial an intercom call manually from the keypad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making

an intercom call. One causes your voice to sound out at the called

telephone. The other causes the called telephone to ring. Your

system programmer can set the system to deliver either tone-first or voice-first calling, although all systems have tone-first as the

default condition.

Keep in mind that whatever the system setting is, a called party can set a voice announce block condition at his or her telephone to prevent all voice announce calls.

(The following instructions assume a tone-first default setting. Any user can change a call to voice signalling for that call simply

by pressing the ITCM button again after dialing the extension number or by pressing the DSS button again.)

To manually cause the other telephone to ring (tone calling),

l press ITCM, l dial extension number (called telephone will ring).

To tone call automatically,

l press DSS button (called telephone will ring).

(The following instructions assume a voice-first default setting.

Any user can change a call to a tone signallingfor that call simply

by pressing the ITCM button again after dialing the extension

number or by pressing the DSS button again.)

To voice call manually,

. press ITCM,

l dial extension number, l speak your announcement.

To voice call automatically,

l press DSS button, l speak your announcement.

Using Your Telephone To Make Calls

Camping At Another Telephone And Waiting For

An Automatic Callback

If the telephone you have called on the intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer

before). To camp on at a busy station,

l press CAMP.

Your telephone immediately hangs up. When the telephone you called becomes idle, your telephone will ring with five short tone bursts. When you hear this,

l press ITCM. The other telephone will start ringing.

If you do not press ITCM within the set time limit, the callback is canceled at that time; however, you can cancel automatic callback at any time before your telephone sounds the tone bursts.

To do this,

l press ITCM and dial # 6.

To camp on at a station for which you hear ringing but receive no

answer,

l dial +K 6. Callback will occur after any activity is in-

itiated at dialed station. You may cancel the camp-on condition at any time by pressing ITCM and dialing # 6.

NOTE:

you make a call in the voice-announce mode and receive no amwer at the called station, press ITCM before dialing t 6 in order to camp on ot that station.

To camp on at a station with a Do Not Disturb condition set,

l press CAMP. A callback will occur when called station

is no longer set in the Do Not Disturb mode.

202 Is Busy

SoHvh

CAMP

Using Your Telephone To Make Calls

Camping At Another Telephone and Waiting For

An Answer (Call Waiting)

If the telephone you have called

is busy, you can send a call

waiting tone to a busy telephone and wait on the line for an answer.

To do this when you hear a busy signal,

l press NEXT, then press CWAIT,

0 remain on line awaiting a reply.

Called party will hear a short tone burst. They can either place

thh current call on hold or hang it up and then answer your

Display 1

D-1

Display 2

202

CWAIT

Is Busy

OVER MSG

!( : .

Using Your Telephone To Make Galls

Overriding A Call

If the telephone you have called is busy, you can break into the conversation at that telephone if the installer-programmer has enabled the executive override feature at your telephone.

You can also override a Do Not Disturb condition at another

telephone if the installer-programmer has enabled the DND over-

ride feature at your telephone. To perform an executive override,

l make call and hear a busy signal, l press NEXT, then press OVER (several short tone bursts

will be heard by all parties),

0 join in-progress call.

To override a Do Not Disturb condition at another station,

l press OVER to disable the Do Not Disturb condition at

the called station,

speak your announcement (if in voice-first mode) or hear ring-back tone (if in tone-first mode).

Display 1

DYJg

Display 2

B=ja

Display 3

CAMP

202

In DND

::.

:..-:. n .I.

Using Your Telephone To Make Ca//S

Making A Secure Off-Hook

Voice Announcement (SOHVA)

You can make a voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. Your telephone provides a SOHVA button for your use. It will allow you to decide whether to deliver a SOHVA message or hang up when you hear an intercom busy tone.

Make a SOHVA announcement using the SOHVA button

as follows:

l make intercom call and hear busy tone, l decide whether to interrupt or not,

if you decide not to interrupt the called party, hang up,

l to interrupt, press SOHVA button and hear several

quick tone bursts,

make announcement (busy tone means that the called

telephone is in speakerphone mode and you cannot make announcement, that your SOHVA has been denied through system programming, or that the called party has voice announce block enabled),

wait on line for reply (called telephone may send nonverbal reply to your display and then disconnect from your telephone).

NOTE: The caller cannot control how the announcement is received.

This depends upon the equipment used and class-of-service programming.

John Is Busy

SCHVA

CAMP NEXT

/,‘., :: j.::‘

‘1. :‘ c,, :

Usina Your TeleDhone To Place Calls On Hold

Holding Calls

You can place a call on hold and pick it back up a short time later. With a regular hold, you can pick up the held call or another user can pick it up at another telephone if that telephone shares the held call line with your telephone. With an exclusive hold condition, you must pick the held call up at your telephone as no other telephone has access to it.

You can also answer and place on hold a call that is on a line that does not appear at your telephone (calls that are parked or transferred to you, for instance). another telephone or on hold in the system so that anyone can answer it.

After a call has been on hold for the period of time (set by the installer of your system), the system will cause three short tone bursts to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will

revert to manual hold after the hold recall time period.

You can even place a call on hold at

To place a call on hold,

l press HOLD.

To retrieve a held call,

l press line button of the held call (with flashing light).

To retrieve a call that you answered and placed on hold but for

which you have no line appearance (for instance, a call that was transferred to you),

l press TAP.

To place a caIl on exclusive hold,

l press HOLD twice.

To retrieve exclusive hold,

press line button of held call (with flashing light),

l press TAP (if station does not have line appearance).

Using Your Telephone to r/ace c;aiis wn

nom

To place a call on hold at another telephone (directed hold),

l while on line, press ITCM, l dialX90, l dial extension number of telephone to receive held call.

You can pick this call back up if you need to. To do this,

l dial #4, l dial extension number of that telephone, l service call as desired or press SPKR to hang up.

To pick up a call that was placed on hold at your telephone by a user at another telephone,

l press ITCM and dial # 9 0.

To place a call on hold within the system where it can be answered at any telephone in the system (parking a call in orbit),

l while on the call, press ITCM *, l dial code for park location (orbit) (91- 99 for orbit l-9), l remember the code for later use or make it known to

those who need to know in order to retrieve the call.

To retrieve a call that was placed on hold in the system (parked),

l from any station, press ITCM #, l dial code for orbit 1 - 9 (91- 99).

Using Your Telephone To Place Calls On Hold

Handling Recalled Hold Calls

After a call has been on hold for the period of time (set by the installer of your system), the system will cause three short tone bursts to sound at yo::button becomes fastL;,

If the call is on exclusive hold, it will revert to manual hold after

the hold recall time period. If the call is parked on hold, either at

another phone or in orbit within the system, it will also revert to manual hold after the hold recall time period. When calls on exclusive hold or calls parked on hold revert to manual hold, you

will hear three short tone bursts. Calls that revert to manual hold

can be picked up from any phone in your line group.

If a line was placed on manual hold, exclusive hold, directed hold

or park orbit and that line is recalling,

l press HOLD to place the call on hold at your station and

restart HOLD timer,

l press ANS to retrieve the call.

i ;:?phone and the flash rate of the line

Recall

HOLO

ANS

Using Your Telephone To Transfer Calls

Transferring Calls

Transferring calls is the process whereby you answer a call at your telephone and transfer it to another telephone. You can do this in

one of two ways. If you first identify the caller to the party to receive the transfer, thus giving that user the opportunity to prepare for the call, you have made a screened transfer. If you transfer the call without first announcing it, you have made an unscreened transfer.

If the telephone to which you are transferring the call is busy, you must recover the calI yourself or take one of several options that may be available at your telephone. Also, if a transferred call is not answered after a certain length of time (as set by the system) it recalls to your telephone. Again, there are several options that you have available for servicing the returning call.

To screen and transfer a call to another telephone in the system,

0 answer call,

l press TRANWONF (caIl is automatically placed on

hold),

l dial extension number of telephone to receive transfer or

press DSS button for that extension,

l when intercom party answers, announce call, l press SPKR to disconnect, or hang up. Intercom party

then has the call.

If the intercom party is busy, take one of the following steps (if

made available at your telephone by installer programming):

. press RECON t

l press SOHVA to allow you to tell the intercom party that

0 return to the call yourself,

a call awaits, . press CAMP to camp-on the calI at another station, . press OVER to all ow you to join the intercom party’s

current conversation.

using Your Telephone To TranStt?r Calls

To transfer an unscreened call to another telephone in the system,

0 answer call,

l press TRANSKONF (call is automatically placed on

hold),

l dial extension number of telephone to receive transfer or

press

DSS

for that extension,

l press SPKR to disconnect, or hang up. Intercom party

then has the call.

NOTE: Unscreened tran.$ers camp-on at busy telephones and wait to

be answered. Each call automatically rings the telephone as

soon as it becomes idle.

If a transferred call is not answered and then returns to your telephone, you can take one of the following steps:

l press SEND to te-transfer the call, l press HOLD to place the call on hold at your telephone,

l press ANS to return to the call.

Display 1

202

WVA CAMP

Is Busy

Display 2

Recall Display

Recall

SEND HOLD

Sll L2

ANS

Using Your Telephone For Conference Calls

Conferencing Telephones Together

When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. For example, you can conference three outside lines and two intercom parties or four outside lines and

one intercom party or five intercom parties - the combinations are up to you.

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as

an unsupervised conference call.

NOTE: When setting up a conference call with outside lines and inter-

nal telephones, you mast call the outside lines first.

To set up a conference call that includes both outside lines and

intercom parties, outside lines alone, or intercom parties alone,

0 make first call,

l press TRANSKONF (call is placed on hold automat-

ically) and dial extension or number,

0 make next call,

l press TRANSlCONF to establish conference, l repeat the last three procedures to add up to two more par-

ties, establishing a 5party conference (including your-

self).

il..

;::: ,:

To continue conversation on remaining line after other outside lines have dropped out of conference,

l press the line button of the remaining party.

To retrieve a line from hold and bring that party back into the conference,

l press TRANS/CONF, l press line button, l press TRANSKONF.

Using Your Telephone For Conference Calls

NOTE: If all the corrference circuits are busy, you will not be able

add a party

the

conjhnce.

The message “Conference Full”

will appear in your display.

To drop out of a conference call between you and two outside lines (creating an unsupervised conference),

l dial # and hang up (lines remain lighted/in use until one

or both outside parties disconnect).

To rejoin an unsupervised conference between two outside lines,

l press one of the lighted buttons where conference is

taking place.

NOTE: Conference volume levels are dependent upon the

quality of the external lines.

i ,:’ 7‘1

.;*,

Using The Other Telephone Features

Adjusting The Display Contrast

You can adjust the contrast of the display to darken or lighten it for best viewing.

To adjust the display contrast,

l press OPTIONS, l press NEXT two times,

l press DISP (display reads “contrast level”), l press LIGHT or DARK to change contrast level

accordingly (press button once for each degree of change desired),

l press SPKR to save the last level and end.

Display 1

DATE TIME

OPTIONS

Display 4

Display 5

Contrast Level 5

LIGHT

RING

DARK

1.. -,.-.

Using The Other Telephone Features

Blocking Voice Announce Calls

You can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks secure off-hook voice announcements as well.

To block voice-announced calls,

l press OPTIONS, l pressVAB, l press ON, l press SPKR to end.

To un-block voice-announced calls,

l press OPTIONS, l pressVAB, l pressOFF, l press SPKR to end.

To block a SOHVA while you are on a call,

l press BLOCK.

Display 1

DATE TIME

Display 2

ffiM

VAB

Display 3

Voice Ann. Block

OFF

OPTIONS

Using The Other Telephone Features a

Entering Account Codes

If your system is arranged for account code entry* to enhance the

SMDA reports, you may be told to enter an account code before calling a number or after answering one. Code entry is voluntary. If you do not enter a code, the call will still go through.

*syat.m must be activated through il%-tdleI pIugmmhg t&l PLxep atxault codes.

NOTE: You can program a button on your telephone that will make the

accotuit programming section of this user’s guide for details.

To enter account code on an incoming call,

l press ITCM, then dial +k 0 4 (call is automatically placed

on hold),

‘O press preprogrammed ACCOUNT CODE button

(call is M automatically placed on hold),

l dial account code.

To enter account code on an outgoing call,

l press line button (the display will prompt for “Account

Code” if programmed to do so),

l - press ITCM, then dial % 0 4 (call is automatically placed

on hold),

code

entry process quickzr if you wish. Refer to the

;

l press preprogrammed ACCOUNT CODE button

(call is nat automatically placed on hold),

l dial account code,

l listen for dial tone and dial number you are calling.

NOTE: If

you

hear an error tone after you have dialed

code, check the numberfor validity.

your account

;.- .i-: .’

I‘ :ri:

. :.

Using The Other Telephone Features

Forwarding Calls

You can forward calls that normally ring at your telephone to

another telephone for answering. You can forward just your

prime line and intercom calls or you can forward any calls that

ring at your telephone.

NOTE: You can program a special call forward button if you need quick

access to the feature. See the programming section of this user’s

guide for details.

To forward your calls,

. press OPTIONS, . press NEXT,

l press CFWD, l press PERS f or prime line and intercom calls,

l press ALL for all calls, l press SET to enable calf forwarding, l dial extension number of telephone to receive your

forwarded calls,

l press SPKR to end,

NOTE: Your telephone will ring a short ring burst each time

a caIi is forwarded to remind you that this is happening.

To cancel call forwarding,

press OPTIONS,

press NEXT, press CFWD,

press PERS for prime line and intercom calls,

l press ALL for all calls,

press CLEAR to disable call forwarding,

press SPKR to end.

Using The Other Telephone Features

Display 1

DATE

Display 3

TIME

WTICNS

DND

Display 4

Call Forward

PERS

Display 5

Call Forward

SET

CFWD

ALL PREV

CLEM PREV

Using The Other Telephone Features

Identifying Your Telephone With The Automatic Set Relocation Feature

If your system is equipped with this feature, you can move your telephone to another location and be given a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. Respond to the prompt according to your need.

Making A Call Non-Private

You can make a call non-private using a feature button that you have programmed. Actual button programming is discussed in a separate section of this user’s guide. other telephones in the line group can join the call. Privacy n%nns when the call is completed.

When a call is non-private,

To do this while on a call,

l press preprogrammed PRIVACY RELEASE button.

Using The Other Telephone Features

Monitoring A Conversation Between

Two Telephones (Service Observing)

If your telephone provides the installer-programmed service observing feature, you can use it to monitor an on-going conversation at another telephone in an undetected manner. You can use this feature on-hook or off-hook.

You may also make a SOHVA call to a station you are actively monitoring, enabling you to assist the station user while listening to the distant party. For this feature, the called station must be programmed to be “observable,” and your telephone must have a pm-programmed SOHVA button.

To monitor an in-progress call,

. press ITCM,

l dial#O3, l dial extension number of telephone to be monitored, l press SPKR to end monitoring.

To initiate a SOHVA while monitoring a call at another station,

l press pre-programmed SOHVA button, l make announcement (distant party will not hear the an-

nouncement; party receiving SOHVA can press MUTE button to respond to your call).

NOTE: The station you are observing may

is in speakerphone

feature,

SOHKA from a monitoring station.

if enabled at the monitored station, will not block a

mode. However, the voice announce block

not

allow a SOHKA call ifit

Usina The Other Telephone Features

Muting Your Telephone

By using the MUTE button, you can block transmission of your voice to the distant party. For example, if someone comes into your office to talk to you and you do not want to interrupt the distant party, press the MUTE button. The MUTE button turns on when you press it and turns off when you press it again.

To mute your telephone,

l press and engage MUTE (MUTE light turns on).

To return to the distant party,

l press and disengage MUTE (hRJTE light turns off).

usmg rne UrneiTelephone Features

Operating Your Telephone As A Departmental

Station

If your telephone is within a departmental group of telephones, you can place your station in either an off-duty or a wrap-up mode.

The off-duty mode is when you leave your telephone for lunch

or for an extended time period and want another department telephone to receive your calls.

The wrap-up mode is when you need time after a call to complete

related paperwork and want another department telephone to

receive your calls. To use the wrap-up mode, you must program

a Do Not Disturb feature button (refer to the programming section

of this user’s guide for details). To place your telephone in an off-duty mode,

l press OPTIONS,

l press NEXT, l pressDND, l press ON, l press SPKR to end. Calls will ring at another departmen-

tal telephone.

To return to on-duty mode, repeat the above procedure but press OFF instead of ON.

NOTE: When you are in the Do Not Disturb mo& and a call comes in

Jim another station, your kTtX light willjlarh and your LCD

will display the station attempting the call. You may choose to

pick up the call; when you hang up, your telephone returns to

the Do Not Disturb mode until you turn it off.

To place station in wrap-up mode,

l press HOLD, l press DND feature button (preprogrammed). Calls will

ring at another departmental telephone.

To return to on-duty mode, repeat the above procedure.

Using The Other Telepnone t-eatures

Display 1

DATE TIME

Display 2

ffiM VA6 NEXl

Display 3

DND CFWD f’REV

Display 4

_ _

Do Not Disturb

OFF

OPTONS

Using The Other Telephone Features

Sending A Paging Announcement

There are several ways to make a public announcement to all or

a portion of your location, Your system might be arranged with an external paging unit that you access by pressing a line button or by dialing a special code. This unit sounds the announcement over an external speaker unit.

Your system may provide an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds the announcement through the telephone speakers. All-call sounds the announcement through all telephones while zone paging sounds it only thmugh those telephones located in a specific area. Check with your system administrator to determine the type of paging that you should use and the method that you should use to access it.

NOTE: You can program a special a&xlllzone paging button if you

need it for quick access to the feature. tion of this wer’s guide for details.

If your system provides an external paging unit,

See the progrmndng sec-

l lift handset, l press paging button,

l dial ITCM 89 for special paging port,

0 make announcement,

l hang up to end.

If your system provides all-call or zone paging,

l lift handset, l press ITCM,

l dial 87 for all-call,

l dial 84,85, or 86 for zone 1,2 or 3,

0 make announcement, 0 stay on line if awaiting a reply (known as “meet-me”

page),

•l

l hang up to end.

NOTE: If

To make a reply to a “meet-me” page,

l lift handset of nearest telephone, l press ITCM, l dial88,

0 meet paging party on line.

you have programmed paging buttons, use them instead of the

dialing codes shown above.

Using The Other Telephone Features

Setting A Do Not Disturb Condition

At Your Telc,

This feature keeps calls from ringing at your telephone and makes

it appear to be busy to intercom calls. If your telephone has this feature, you can enable it as needed.

Generally, this feature cannot be overridden by the caller. The caller hears two q : ick tone bursts every three seconds when he or she calls a telephone with this feature enabled. Some telephones, however, do have the ability to override a do not disturb condition set at another telephone.

NOTE: You can program a special do not disturb button if you need it

for quick access to the feature. See the programming section

this user’s guide for details.

To enable do not disturb, proceed as follows:

. press OPTIONS,

l press NEXT,

. press DND, . press ON,

l press SPKR to end.

To disable the do not disturb condition, repeat the above procedure, but press OFF instead of ON.

To override a do not disturb condition at another telephone,

refer to the discussion titled

Overriding Calls

for details.

va,,y ,,,v V,,,“, ,“.Yps..“.... . -- .-.--

Display 1

m DATE

TIME fl

Display

SGM

DND

Display 4

D=J=

WE NEXT

CFViU

Using The Other Telephone Features

Setting Your Personal Ringing Tones

You can choose one of six different ring tones for your telephone when it rings. Often, when several telephones am located close together, each user chooses a different personal ring tone.

select one of the ring tones, proceed as follows:

l press OPTIONS, l press NEXT two times, l press RING, l press UP or DOWN tc choose ring tone in display (a

new tone will sound at each up or down press),

l press SPKR to end. The next time your telephone rings,

you will hear the new ring tone.

Display 1

DATE

TIME

OPTIONS

Display 2

Display 4

DISP RING NEXT

Display 5

Ring Type 1

DOWN

PAEV

Using The Other I elepnone t-earures

Switching The Dialing Mode Between Pulse And Tone

If your local telephone service is pulse (rotary dialing), your telephone is arranged to dial in this manner (when programmed

to do so by the installer). If you need to send tones during a dialing sequence (e.g.; to send bank-by-phone tones, etc), you can con-

vert to tone while dialing. The system will switch back to pulse

dialing when you end your call. You can store a # as part of an automatic dialing number to effect pulse-to-tone switching where

needed. To convert to tone dialing at any time during dialing or while

on an active call,

l press #.

Using The Other Telephone Features

Using Background Music

If background music is supplied by the telephone system, you can turn it on at your telephone speaker. ically turns off during calls and voice announcements.

To turn the music on,

press OPTIONS, press BGM, press ON, press SPKR to end (the SPKR light turns on when back-

ground music is on), adjust the loudness of the music with the speaker volume

control.

To turn the music off,

. press OPTIONS,

l pressBGM,

. press OFF,

l press SPKR to end (the SPKR light turns off when back-

ground music is off).

Background music automat-

Display 1

Display 2

piizrJ=fl

Display 3

D=Jg

Message Waiting Light and Messaging

If your telephone is designated as a v by the system or has message wait originate ability, you can turn on the message waiting light (above HOLD) of any other telephone. This lets that telephone user know that you have a message for him.

You can also turn on the message waiting light at another station when that station is busy, using the LCD feature buttons.

To turn on the message waiting light at another telephone when that station is busy,

l hear the busy tone and remain on the line,

. press NEXT, . pressMSG,

l hang up to send message. The message-waiting light at

the called station will flash.

To turn on the message waiting light at an idle telephone,

l press ITCM, l dial +k 3, l dial extension number of station to be alerted. The mes-

sage waiting light of called station will flash.

To turn off the message waiting light at a busy or idle station,

l press ITCM, l dial#3, l dial extension number of station that was alerted. The

message waiting light of called station will turn off.

To turn off the message waiting light during message-delivering conversation,

l press ITCM.

To receive a message at an alerted station,

l observe flashing message waiting light, l press ITCM, then HOLD. Connection to station that left

message is automatic.

Sending And Receiving Non-Verbal Messages

Display 1

Display 2

Cwait Over

MS3

VY,,“,,,Y I .,,Y . .“W..S IV. .a

.._.. _ -.--. ...----.Q--

LCD Messaging

You can set system-supplied messages to be received or displayed by a calling LCD speakerphone. These messages give information on your telephone status. Get a list of the available messages from the attendant and write them on the blank listing chart on the next page.

To turn message on,

l press ITCM, l dial+%OO,

l dial the desired code number from your message list. The

default messages of “Back At” and “Call” may be used:

For default message 1, which is “Back At,” dial time in twelve-hour format using the # as a colon

For default message 2, which is “Call,” dial telephone number of where you will be

l press SPKR to end message. Intercom light flashes

steadily.

To turn off message and your intercom light,

l press ITCM, l dial#O2.

Back At 1:30

Sending And Receiving Non-Verbal Messages

LCD MESSAGE LIST

(Write Attendant-Provided Messages Here)

1 Back At 2 call 4 5

6 7

Assist Button Messaging

If you have preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor, asking for assistance while you am on a call. Your message shows in the supervisor’s telephone display.

To send a message for assistance,

l press ASSIST button that you have preprogrammed, l press DSS or dial extension of the telephone user you

need help from. (This is not necessary when the desired extension number was stored along with the ASSIST button programming.)

If the assisting telephone is idle, a ring burst sounds and a message appears in its display. If it is busy, the message appears

when it becomes idle.

“cz,,“,, qj ,~.I IU , ,““I. r.. .a

._-.- _ ---_.~ ”

Station-To-Station Messaging

When you call another telephone and no one answers, you may leave a reminder that you have called. Do this by turning on the BLF light at the called telephone. To allow this to take place, your telephone must have previously been stored as a DSWBLF button

at the called telephone. If your telephone is not stored as a DSS at the called telephone, your messaging call goes to the central message desk, if one is programmed. The central message desk

(usually the system attendant) takes your message and turns on the message waiting light of the telephone that you originally

called. To turn on message light,

l make intercom call and receive no answer, l dial +N 7 (BLF light at called station flutters).

To turn off message light,

l press ITCM, l dial#7,

l dial extension number of telephone. DSWBLF light turns

Off.

If you are the recipient of a station-to-station message reminder

(a BLF light is fluttering), answer it as follows:

l press DSS button associated with lighted BLF light.

Programming Your Telephone

Programming For Automatic Dialing

Automatic dialing is a feature that lets you:

l dial lengthy numbers using one or two buttons,

0 store frequently used feature codes,

l store intercom extension numbers of frequently called

telephones.

You can store numbers for automatic dialing at the following

locations:

l at any programmable button that is not now assigned as

a line button or otherfeature by the system administrator or installer,

l on a secondary level under a DSS button (however, you

cannot store a number in place of a DSS stored there),

l at the keypad numbers O-9.

The outside numbers and feature codes am commonly referred to as autodial numbers when they are stored at the programmable button locations; however, they are referred to as per-

sonal speed dial numbers when they are stored at the 10 keypad

number locations. The intercom extension numbers are

referred to as direct station selection (DSS) numbers . Plus, the light associated with the DSS button is referred to as the busy lamp field (BLP) light.

Before you begin programming, write down:

l ITCM or outside line you will use to access the number, l the telephone number, extension number, or feature code

you are storing.

As you program numbers, fill in the identification strips on your telephone. Write first and second level numbers on the ID strips, and write second level numbers and/or speed dial numbers on the index pullout directory in the front of your telephone.

You can fill out the charts on the next page, if you wish, for a

personal record of your stored numbers.

Note: The telephone system allows only one autodial number at a

programmable button; however, you can store an autodial num-

ber or feature code at a second level of a location where a DSS is already stored; just repeat the programming procedure.

Autodial Numbers

13 14

17 6 18 7

19 8 20

Personal Speed Dial Number (Keypad Buttons)

0 5

Programming Your Telephone

Storing Autodial And Speed Dial Numbers

To store an outside number or a feature code as an autodial or

speed dial number, follow the display prompts and proceed as

follows:

l press OPTIONS, l press NEXT three times, l press ADIAL

programming,

l press programmable button or keypad button to choose

storage location,

l press line button to dial out on or press ITCM,

•l

l if your system provides line groups, dial 1,2,3, or 4

for line group 1,2,3, or 4, or dial 0 to have the system

automatically choose line for you,

l dial any number (up to 16 digits long - include 3(c and # if

needed),

NOTE: You may need a pause between numbers

ferences in response time between your system and the host sys-

tem (ask your attendant about this)). To store a pause, press HOLD, then qstem that needs a hookflash to access a store a hook$ash, then continue dialing. Also, you may need to erase the typed digits appearing in your dLplay to correct them. If you do, press BKSP once for each digit to be removed.

or SDIAL to choose autodial or speed dial

continue

to compensate

dialing. Ifyour system is behind a host

feature.

for dif-

press TAP to

l press SAVE to store number, l press next location button and store next number, l repeat previous step until all numbers are stored,

l press SPKR to end.

To store a system feature access code instead of an outside number, follow the above procedure except do not make a line selection before dialing the number. Instead, dial the access code for the feature after selecting the button location.

For example, to program a group call pick up button, press the programmable button, press ITCM, dial # 4 then press SAVE.

. .

Display 1

DATE

Display 2

Display 5

TIME

OPTIONS

ADIAL

Display 6

Select Location

Display 7

Display 8

Enter Number

Display 9

Dwa

SOW NEXT

Programming Your Telephone

Storing A DSS Number

E;Fflzw~ intercom extension number as a DSS number, proceed

l press OPTIONS, l press NEXT four times, l pressDSS, l press programmable button to choose location, l dial extension number, l press next location button and store next DSS number, l repeat the previous step until all DSS numbers are stored,

l press SPKR to end.

CAUTION: Do not attempt to program interactive buttonr; doing so can

cause

features

to be made unavailable.

interactive

are inadvertently programmed, you can retrieve their by pressing ITCM +# % 1; then press the

interactive

dial 91,92, or 93 (Fom left to right).

NOTE: You cannot store more than one DSS number at a program-

mable button hation; however, you can store a

autodial

number at a second level

for a

button location that al-

ready has a programmed DSS.

buttons

functions

button and

feature code or

;

Display 6

uJzi=zRJg

Display 7

Select Location

Display 8

Dial Extension

Programming Your Telephone

Storing The Feature Buttons

If you find that you are using certain miscellaneous features often, access buttons may make operation easier. Create access

buttons as you need them. Account Code Button - allows you to enter an account code

for call record purposes. Automatic Call-Back (Camp On) Button - arranges the sys-

tem to ring your and another’s telephones as soon as their

telephone becomes idle. Call Forward Button - provides one-button forwarding of all

of your calls to another telephone. Call Park Orbit Button - places a call in a system hold for

pick up. Do Not Disturb Button - prevents other telephones from ring-

ing your telephone. Page Button - provides one-button access to paging. Privacy Button - releases privacy for current call. Saved Number Redial Button - radials saved last-dialed num-

ber. Voice-Announce Block Button - blocks voice announcements.

To create these feature access buttons proceed as follows:

l press OPTIONS, l press NEXT four times, l press FEAT, l press NEXT repeatedly until desired feature choice is dis-

played,

l press one of the buttons below currently displayed selec-

tions to choose desired selection,

l respond to any menu prompts associated with feature

(such as all-call or zone 1 to 3 for PAGE or orbit 1 to 9 for PARK),

l press programmable button for storage location, l press PREV or NEXT until next feature choice is dis-

played or until EXIT is displayed;

l repeat last two steps until all feature buttons are

programmed,

I .“y,u . . . . . . ...= - --

l press EXIT to end.

To clear a feature access button assignment, repeat the program-

ming procedure but press CLEAR before pressmg storage location button.

Display 1

Display 2

Display 6

Dss

Display 7

D-0

Display 8

DJ7iGr=Jfl

Display 9

FEAT

Programming Your Telephone

Storing The Special Purpose Feature Buttons

In addition to the feature buttons discussed on the previous page, there are five special purpose buttons that you can ar-

range as needed. These buttons provide the following features: Assist Button - sends a message to an LCD speakerphone that

lets user know, with a tone and a station message display, that you need assistance.

Automatic Redial Button - causes the system to automatically dial (every minute for 10 minutes) the last number that you dialed and ring the number for approximately 30 seconds.

Response Message Button - makes a non-verbal response to a

SOHVA call (appears in the display of the calling telephone). l’Fansfer/Conference Autodial Button - enables you to pre-

select telephones to which calls are frequently transferred, al-

lowing a single-key transfer of calls.

Secure Off-Hook Voice Announce (SOHVA) Button - allows you to deliver a SOHVA call. With this button you can decide, after hearing a busy signal, whether the called party should be interrupted in a SOHVA manner. ton and initiate a SOHVA call.

To select any of the special purpose buttons, proceed as follows:

l press ITCM, l dial+#Atl, l press programmable button for button location, l dial feature code for button,

7 = ASSIST button, then dial O-9 to choose

pre-programmed message, or dial d to choose

ASSIST message

# = AUTOMATIC REDIAL button

5 = RESPONSE MESSAGE button, then dial O-9 to

choose pre-programmed message 6 = TRANS/CONP autodial button (then dial extension) 8 = SOHVA button

l press TranslConf, then press another programmable but-

ton location and dial the next feature button storage code (keep repeating this step until desired buttons are programmed),

If so, you can press the but-

:I:,

;.:

.:: ..:.

l press SPKR to end,

l label button locations.

This quick reference guide provides you with a list of the feature dialing codes used on the Americom digital telephone system.

FEATURE

Ilotumon... I

Toturnoff...

CM**4+3(tone3)

Troubleshooting Your Telephone

Should your Americom telephone fail to operate properly, or if you do not understand why it is operating in a certain manner,

review the following list of symptoms and causes for help.

SYMPTOM

ITCM light flashing HOLD light flashing

MUTE light on SPKR light

on steady,

Error Tone

(three steady tones)

If you cannot receive a voice announce call.

POSSIBLE CAUSE Your messaging is set. Dial ITCM,

then#O2andhangup. Another telephone has activated your

message waiting light. Press ITCM, and then press HOLD to retrieve message. This action will

call party who activated light. Once you have received message, party who activated light (while still talking to you) must press ITCM to turn off the light.

MUTE is activated.

To cancel, press MUTE.

Background music feature activated even though you may not have background music provided. Dial ITCM, then ## 1 and hang up to cancel.

May occur when incorrect buttons are pressed during autodial or speed dial programming. For example, if a button has a line assigned to it, it is not available as a programmable button

and an error tone sounds if it is

pressed during programming. Voice announce block has been

activated.

To cancel (if desired), dial ITCM,

then # 2.

Glossary

All-call paging: Paging through the intercoms of all stations in the system.

Assist button: A button that you can program that will let you send a message requesting assistance to the LCD of another

telephone.

Automatic callback: System will ring a calling telephone when a busy called telephone becomes idle.

Automatic dialing (or Autodialing): Using programmable buttons to store numbers for one- or two-button dialing.

Automatic redialing: Turning on a program that automatically mdials the last number dialed once a minute for 10 minutes.

Call forward: Designating another telephone to receive intercom calls normally directed to the user’s telephone.

Call park: Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone.

Call pickup: Answering a call at one telephone when it is ringing at another telephone.

Call transfer: Transferring a call from one station to another.

The transfer can be screened, i.e., you find out who is calling

and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party.

Central message desk: A station that has been assigned to control message waiting lights and deliver messages to other stations in the system.

Class of Service programming: Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations.

Departmental station operation: The operation of stations that are organized into departments.

Direct Inward Station Dialing (DISD): This feature allows an outside party to call an intercom station directly without an attendant’s assistance.

Direct Station Selection/Busy Lamp Field (DSS/BLF): Using one button to place intercom calls; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station.

Do not disturb: A mode that disables incoming call ringing and intercom calling.

Dual Tone Multiple Frequency (DTMF): The tones made by your telephone when you dial.

Dynamic line button: System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations.

Exclusive hold: Only the telephone placing the call on hold can retrieve it.

Executive override: Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation.

Handsfree answer inhibit: A telephone can be set to block

voice calls sent to it over the speaker.

Hookflash: Action that occurs when the TAP button is

pressed. Needed for activating host system features.

Hookswitch: The switch on a telephone which, when depressed manually or by the handset, disconnects a call.

Keypad: Buttons 0 through 9, +# and # used for dialing.

Last number redialing: Automatically dialing the last numher dialed.

Messaging: Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status.

Mute: A fixed feature button that keeps a distant party from hearing your conversation. This button also lets you adjust the telephone display contrast from light to dark.

Night transfer: Transferring incoming calls to a particular station(s) for off-hour answering.

Personal ringing tones: A telephone can be arranged to ring

in one of six distinctive tones.

Prime line: A line designated to a particular telephone and automatically selected when the handset is lifted.

Programmable buttons: Each telephone or station has buttons that can be user-programmed for autodialing numbers or feature codes, or other special purpose dialing requirements.

Pulse/Tone switching: Changing from pulse/rotary dial signals to tone/DTMF signals.

Response messaging: Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display.

Ringing line preference: An automatic connection to any out-

side line ringing at the station when the station handset is taken

off-hook.

Saved number redialing: Saving a last manually dialed num-

ber for later autodialing.

Secure off-hook voice announce: A private announcement that can be made to a busy party which they hear through the

receiver of their handset. Speed dialing: Autodialing using the keypad buttons. Speed

dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system).

TAP: Depending on your system’s programming, this button

gives you a fresh dial tone or activates a hookflash. Tone call: A ringing intercom call. TYans/Conf: A fixed feature button that allows you to transfer

outside calls and set up conference calls.

Voice call: A verbal intercom call. Voice announce blocking: A telephone can be set to block

voice calls sent to it over the speaker.

Zone paging: Paging through the intercoms of some stations or departments in the system.

Publication Index

Index

Abbreviations, LCD Display .........................

Account Codes, Entering

Adjusting The Display Contrast .......................

Answering Calls At Monitored Stations Answering Intercom Calls

Answering Night Transferred Calls .....................

Answering Outside Calls ...........................

Assist Button Messaging ...........................

Autodial And Speed Dial Numbers, Storing .................

Automatic Call Back

Automatic Dialing ..............................

Automatic Dialing, Progr amming For ....................

Background Music, Using

Blocking Voice Announce Calls .......................

CallForwarding ................................

callwaiting ..................................

Camping At Another Telephone And Waiting For An Answer (Call Waiting) Camping At Another Telephone And Waiting For An Automatic Call Back

conferenclngcalls ..............................

Departmental Station Operation .......................

Dialing Automatically Dialing Manually Display Contrast, Adjusting The

DoNotDisturb ................................

DSS Numbers, Storing ............................

Entering Account Codes ...........................

Executive Override ..............................

Feature Buttons, Storing

Feature Buttons, Storing The Special Purpose ................

Forwarding Calls ...............................

Glossary.. ..................................

Handling Recalled Hold Calls Holding Calls Identifying Your Telephone

Intercom Calls

Knowing Your Telephone ...........................

LCD Displays, Abbreviations ........................

LCD Messaging ................................

Lights, Understanding What They Mean

Lime Groups, Using ..............................

Making A Call Non-Private ..........................

Making A Call Pick-Up ............................

Making A Secure Off-Hook Voice Announcement

MakingCalls .................................

Making Intercom Calls ............................

Message Waitng Light Messaging ......................

Messages, Sending And Receiving Non-Verbal

Messaging, Assist Button ...........................

Messaging, LCD ...............................

Messaging,

Monitoring a Conversation Between Two Telephones ............

.................................

................................

Station-To-Station ........................

...........................

...................

..........................

.............................

..........................

............................

...............................

.......................

...........................

........................

.........................

...................

..............

...............

:2s’

.26 .7 .6 .7

6 :46 SO .15 SO .48 .42 .27 .29

.16 .16 .15 .24 34 .lO .lO .26 38 52 .28 .17 .54 .56 .29 .59 21 .19 .31 .6 .2

14: .4 .12 .31 .8 .18 .lO .14 .43 .43

.46 .45 .47 .32

Publication index

Muting Your Telephone Ncxd’riv&.C& Operating Your Telephone As A Departmental Station Other Telephone Features, Using The

Overriding ACaR Paging Announcement, Sending A Personal Ringing Tones. Setting Your Pick-Up, Call Privacy Release Programming For Automatic Dialing Programming Your Telephone

PulseAndToneDialing

Queuing .....................................

Quick Reference Guide, Using Your

Recahed Hold Calls, Handling Redialing Responding To A Secure Off-Hook Voice Announcement Secure Off-Hook Voice Announcement, Making A Secure Off-Hook Voice Announcement, Responding To Sending APaging Announcement Sendiig And Receiving Non-Verbal Messages Service Observing Setting A Do Not Disturb Condition At Your Telephone Setting The Volume Control

Setting Your Personal Ringing Tones Station-To-Station Messaging

Storing AutodialAndSpeedDialNumbers Storing DSS Numbers Storing the Feature Buttons Storing The Special Purpose Feature Buttons

Switching The Dialing Mode Between Pulse And Tone Transferring Calls Troubleshooting Your Telephone

Understanding The LCD Displays

UnderstandingWhatTheLightsMean

Using Background Music

Using Line Groups

Using The Auxiliary Jack ........................... .66

Using The Other Telephone Features .....................

UshgThisGtide

Using Your Quick Reference Guide

Using Your Telephone For Conference Calls

Using Your Telephone To Answer Calls

UsingYourTelephoneToMakeCalls ....................

UsingYourTelephoneToPlace.CallsOnHold ...............

Using Your Telephone To Transfer Calls ...................

Voice Announce Blockiig

Waning For A Line (Queuing)

..................................

...................................

............................

...............................

............ .34

....................

...............................

......................

....................

................................

.....................

........................

............................

.....................

........................

........... 8

.............

........... 8

......................

............... .43

..............................

........... .38

.........................

..................... .40

........................

................. SO

............................ 52

.......................... 54

................

........... .41

............................... .22

....................... .58

....................... v

..................... 4

........................... .42

.............................. .12

................................ 1

..................... .57

.................

.................... 6

.......................... .27

........................ .13

.33

.31

.26 .17 .36

.40 .31

.48 .48

.41 .57

.21 .ll

.18 .36 .32 .40

.47

.56

.26

.24 .lO

.19 .22

‘Ihis manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. ‘Ike information in this manual is subject to change without notice. While every effort has been ma& to eliminate errors. the Company disclaims liability for any dBkulties arising from the interpretation of the information contained herein. The information contained herein does not purpott to cover

all details or variations in equipment nor to provide for every K sible met m cormedion with installation, operation. ormaintenance. be desired, or should particular problems arise which are purchaser’s purposes, contad Comdial, Customer Service. Department, Charlottesville, virgiuia 22906.

not

contingency to be

ould further information

covered sufficiently for the

COMDWL

Charlottesville, VA 2290607266

Printed in U.S.A. GCA 70-257.01

6192

Comdial AmerLCD User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual