Comdial AmerDigital User Guide

AMERICOM

Digital Telephone

System

System User’s Guide

This user guide is applicable for the following system and
telephone models:

System Models:
DO408 Rev. A and later
DO8 16 Rev. C and later
D1632 Rev. Aand later

Telephone Models:
701os-xx
7016S-XX
7 102X-Xx
711os-xx
7110x-xx
7116S-XX
7116X-Xx

TABLE OF CONTENTS

Using This Guide
Rnowing Your Telephone
Using Your Speakerphone
WhattbeLightsMean
WhattheRingsMean

Using Your Telephone

Answering Calls
MakingCalls
Holding Calls
Transferring Calls
Making Conference Calls
Messaging

Programming Your Telephone

Autodial Programming
Station Speed Dial Programming

Response Message Programming

Automatic Redial Programming
Assist Button Programming

U sing Miscellaneous Features

AccountCodeEntry

.Automatic Set Relocation

Background Music
Call Forwarding.
Call Override Features

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CallWaiting.................................... 7

Departmental Station Operation
Display Contrast Adjustment

Do Not Disturb

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MuteButton.................................... 9

Paging

Personal Ringing Tones

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Privacy........................................4 0

PulseKone Switching
Voice Announce Blocking

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.6

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.9

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..2 5

.29
.32

.33

..3 5

.35
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.38

..3 9

.40

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I/l

Table of Contents (continued)

Glossary

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..4 7

Index.............................................5 1

Figures

1.16-Line LCD Speakerphone . . . . . . . , . . . . . . . . , . . . . . . . .4

2. lo-Line Monitor Telephone . . . , . . . . , . . . . . . . . . . . . . . . . .5

Tables

1. Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 1

2. Display Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

iV

Using This Guide

To help you use your telephone to its fullest capacity, we have

written a clear, comprehensive user guide. This guide is divided
into eight sections, each of which is marked with a tab for easy
access. These sections tell you how to:

l Answer calls,
l Makecalls,
l Hold calls,

* Transfer outside calls,
* Make conference calls,

l Leave messages,
l Program your telephone, and

Perform miscellaneous functions.

l

For your convenience, a quick reference guide, a glossary and an

alphabetical index are included in the back of this user guide.

If you have an LCD speakerphone (Figure l), Table 3 gives you

a summary of what you will see in the display and when you will
see it.

Knowing Your Telephone

The following features on your telephone are explained in terms
of what they allow you to do. The telephones in Figures 1 and 2
are the same except for the additional programmable buttons and
the display shown in Figure 1.

l

Hold Button

- Places a line on hold

- Storespauses in number sequences while programming

- Used for programming and accessing second level autodials

l

Volume Control

- Regulates the volume of the speaker and the handset

. Intercom Button (ITCM)

- Selects an intercom line

- Initiates many of the features of the telephone

l

Ringer Volume Control (LO, HI, OFF)

- Lets you vary ringer volume from low to high to off

l

TAP Button (must be preprogrammed for either function)

- Recalls dial tone, or

- Activates host system features

l

Transfer/Conference Button (TRANSKONF)

- Transfers calls

- sets up conference calls

l

Mute Button

- Keeps tire person on the line from hearing your conversation

- Adjusts the contrast of the display from light to dark

l

Speaker Button (SPKR)

- Turns your speaker on or off

- Disconnects a call when your handset is on-hook

- Ends or cancels programming

l

Message Waiting Light

- Tells you that there is a message for you

Continued on next page

Knowing Your Telephone (continued)

l

Programmable Buttons

- Allow you to program your telephone for automatic dialing
functions

- Allow you to program your telephone for Direct Station Selec-

tion (DSS)

- Show which lines are either in use or on hold (red light)

- Show which lines are in use by you (green light)

l

Dual-Line Alphanumeric Display

- Displays time, day and date

- Keeps you apprised of the status of your telephone

- Provides programming prompts

l

Headset Jack (used only with a 16-line speakerphone)

- Allows you to use your telephone privately

- Helps improve operation of high-call-volume businesses

and

handsfree

3

Handset \i flz

Ringer

Volume

fiansfer/

Conference

Button

Mute *

Button

Message Waiting

-.-rl -.,-- .,
.I .,.

L-

/ I I \

Volume

Light Button Control Button

Figure 1. 16-Button LCD Speakerphone

,,,

(I.

Dual Lamps

(red and green)

I

Programmable

F

t

J

-Auto Redial Button

-Voice Announce Block

- Do Not Disturb

Buttons

(Lines or DSS/BLF)

Programmable

Buttons

Programmable

Buttons

(Lines or DSSIBLF)

(Default)

Button (Default)

Button (Default)

_ .-_, _.^__

Transfer/Conference

Keypad Buttons-,

Dual Lamps

(Red and Green)

1

Programmable

f

Buttons

(Lines or DSS/BLF)

I

I

7 HoldJ Message Waiting

Light Button Control Button

Figure 2. lo-Button Monitor Telephone

I

I

Volume

/

‘J

-Intercom

Using Your Speakerphone

A speakerphone gives you the freedom to use your telephone
without lifting the handset. After initial contact is made, you can

carry on a telephone conversation and still be free to do other
things. Whenever the instructions “Lift the handset to talk” appear
in this guide, they may be ignored if you have a speakerphone.

During the course of a conversation you can always switch from
the speakerphone to the handset for privacy. To do this, just lift
the handset and talk. To return to speakerphone use, press the

SPKR button and hang up the handset.
To manually place a call using your speakerphone:

1. Press the line button or the 0 ITCM button.

2.

Dial the number.

3.

When party answers, talk.

To autodial using your speakerphone, just press the
programmed button and talk when your party answers.

I

To answer a call with your speakerphone:

1. Press the line button with flashing red light.

I

2.

When party answers, talk.

To end a call with your speakerphone, just press

0

SPKR .

What the -Lights Mean.

The lights on your telephone let you know the status of lines,
features and the intercom.

Next to a DSS/BLF button:

Steady red = station is in use.
Flashing red = station is receiving a call.
Fast flashing red = station-to-station messaging has been set.

Next to a line button:

Steady green = this is your line, either on-hook or off-hook,

when the line is active.
Flashing green = your line is on hold.
Faster flashing green = your line has been recalled from hold.

Steady red = another station is using this line.
Flashing red = a call is coming in on this line.
Faster flashing red = the call has been placed on hold by another

station.

Next to a feature button:

Steady red = the feature is on.

Light off = the feature is off.

Next to an intercom button:

Steady red with a quick flash = you are using your intercom.
Fast flashing red = auto-redial is in use.
Fast.flashing red with repeated off periods = night mode is on.

Steady flashing red = anLCD message is set on your telephone.

What the Rings Mean

Two short rings = intercom call.
Single longer ring = outside call.

One short tone burst = voice announce.

Three short tone bursts = ring back from a held call, callback from

a queued call.

You can vary the ringing tone of your telephone, choosing from
one of four different rings. This way, you can identify your ring
even though you may not be close to your telephone.

Additionally, so you won’t be disturbed when you’re busy on a

call and another call rings at your station, the ring volume is

subdued automatically.

7

Using Your Telephone

Answering Calls

Outside Calls

To answer,

l

Press button of ringing line (flashing red light).

a Lift handset to talk.

NOTE: Pressing a button is not necessary if

l Your ringing line is your prime line, or

l Your telephone has ringing line preference.

Intercom Calls

To answer a voice call,

l

Speak toward the telephone.

e Lift handset if privacy is desired.

NOTE: Voice calls can be blocked. See the discussion titled Voice An-

nounce Blocking for details.

To answer a tone call,

* Lift handset to talk.

Call Pickup

To answer a call that is ringing within your group,

Lift handset.
Press ITCM .

0

Continued on next page

Call Pickup (continued)

You can answer a call that is ringing at any telephone if you know
the extension of the ringing telephone,

l Lift handset.
l Press lTCM ,

0

o Dial (*7 @.

l Dial extension number of ringing telephone.

Night Transfer

After the attendant sets up the night transfer feature, an outside

call can be answered from any station within the system.

l Press lTCM

l

Dial 8~ @.

8

l Answer call.

when you hear ringing.

Secure Off-Hook Voice Announce

Your telephone can be set up for Secure Off-Hook Voice An­nounce (SOHVA).

This feature allows an intercom caller to break into your outside
call with an announcement through your handset receiver.

A Secure Off-Hook Voice Announce consists of both several short

tone bursts and an announcement in the handset receiver. The

distant party cannot hear the announcement. To respond

O Verbally: Press and hold MUTE button down and reply

by speaking into handset. Distant party cannot hear
response.

* Non-verbally: If the announcing station has an LCD

speakerphone, pressing a preprogrammed message
response button causes a message to appear in their dis­play and disconnects the announcing station.

Continued on next page...

10

If your station is set up for station monitoring, when a BLF light
flashes (indicating station ringing), you can pick up the call by
pressing the DSS button.

However, after you answer the call and either put it on HOLD or
begin to transfer it, the DSS light will go out.

Press if you have to retrieve the call.

11

Making Calls

Outside Calls

To dial outside calls manually,

l Press button to select line.
l Listen for dial tone.
l Dial number.

When party answers,

0 Lift handset to talk.

NOTE: Selecting a line is not necessary if a prime line has been as-

signed to your telephone.

For automatic dialing, just press the programmed but­ton and lift handset to talk.

If your system has line groups,

* Press rTCh4 .

0

* Dial line group access code

9 = line group 1

.m

81= line group 2
82 = line group 3
83 = line group 4

0 Listen for dial tone.

l Dial number.

If all the lines in the group are busy, you can place your station in

a queue to await an idle line.

l Press rTCM .

0

* Dial the line group access code (9,81,82,83).

l Hear busy tone.

13

Continued on next page .

Outside Calls (continued)

l

Dial a @ and hang up. When line group is free,

your telephone will sound several short tone bursts..

l Lift handset, hear dial tone, and place call.

To cancel queuing,

l Press rTCM .

l

Q

Dial a (@ and hang up,

When you share a line with another station and the line is busy,
you can place your station in a queue to await an idle line. While
on hook:

l Press HOLD .

0

0 Press line button.

l Hear short tone.
l When line is free, your telephone will sound five short

tone bursts telling you that you can use your line.

Intercom Calls

Intercom calls may be dialed manually or, using a programmed
button (DSS), automatically.

To voice call manually,

a Lift handset.

l Press rTCM .

0 Dial extension number.

0

:

0 Talk.

To voice call automatically (DSS),

* Lift handset.

l Press DSS button.
l Talk.

14

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