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8900-IP Series
User Manual
128 pgs2.12 Mb0

Comdial 8900-IP Series User Manual

FX Digital Communication Systems
IP Speakerphone
Station User’s Guide
This publication supports the Internet Protocol (IP)
Large Screen Display Speakerphone
GCA70–377.02 09/01 printed in U.S.A.
This User’s Guide is for the following proprietary common equipment:
FX Digital Communication Systems
This user’s guide applies to the following telephone model:
8900-IP-** Rev. A and later.
•
Contact your Comdial dealer for updates of this as well as other Comdial publications.
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful inter­ference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particu lar installation. If this equipment does cause interference to radio or televi sion reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
! Reorient or relocate the receiving antenna ! Increase the separation between the equipment and receiver ! Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected
! Consult the dealer or an experienced radio/TV technician
for help
-
-
GCA70-377 Contents
About This Book
This user’s guide serves as both an introduction for new IP speakerphone users and a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.
1 Getting Started
The following chapters describe the basic and advanced features available to you from this speakerphone:
2 Answering Calls 3 Making Calls 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Advanced Features
Following the advanced feature descriptions are two reference tables, a glossary that defines many general phrases and abbreviations which may not be familiar to users , tips on speakerphone use for the new users, and system feature sets available for various system configurations.
Appendix A Quick Reference Guide Appendix B Display Abbreviations . Appendix C Glossary Appendix D Speakerphone Characteristics Appendix E Feature Networking Support
Finally, at the end of the publication, an index provides a detailed reference to the feature locations.
Index
IP Speakerphone Station User’s Guide i
NOTE: Throughout this book, all references to fixed buttons (keypad,
DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”
All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for
example, “SELECT
Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.
OPTIONS
.”
System-to-System Network
The system that your IP speakerphone works into can be either a local stand-alone system or part of a system-to-system network. System-to-system networking connects several systems together in an arrangement that allows unified communications throughout the network. Depending upon the networked system to which your IP speakerphone contacts (either the host system or one of the node systems) feature set capability differs. For a complete list of features and their properties see Appendix E, Feature Networking Support. Contact your installer to determine whether your system connection is to a hub or a node system.
GCA70-377 Contents
Contents
1 Getting Started ..................1
Setting Up Your Speakerphone...........1
Positioning Your Speakerphone ..........2
Using Your Speakerphone .............3
Setting Display Contrast ..............4
Setting a Personal Ringing Tone ..........4
Setting Volume Levels ...............5
Answering and Making Calls............6
Understanding the Basic Functions ........7
Your Speakerphone’s Buttons ...........8
Your Speakerphone’s Display Lights .......10
Understanding The Large Screen Display ....12
2 Answering Calls .................13
Answering Outside Calls .............13
Answering Intercom Calls ............15
Night-Transferred Calls -
Line Access From Any Station ..........16
Holding Calls ...................17
Call Pickup ....................20
Receiving Subdued Off-Hook
Voice Announcements (SOHVA) .........23
Caller ID (Automatic Number Identification) . . 25
IP Speakerphone Station User’s Guide iii
3 Making Calls ...................27
Making Outside Calls ...............27
Making Intercom Calls ..............28
Automatic Dialing.................29
Redialing .....................30
Camping On - Busy Station,
Automatic Callback ...............31
Advanced Camping On Options .........32
Sending Subdued Off-Hook
Voice Announcements (SOHVA) .........34
4 Advanced Call Handling ............35
Waiting For A Line (Queuing) ..........35
Conferencing ...................36
Call Forwarding ..................38
Call Forward Outside System (CFOS) ......41
Call Parking ....................43
Call Transferring .................46
Other Call Transferring Options .........48
5 Nonverbal Messaging ..............51
LCD Message Delivery ..............51
Message Waiting Light and Messaging ......54
Response Message Delivery ...........55
6 Programming ..................57
DSS Numbers ...................57
Speed Dial Numbers ...............58
Feature Access Codes ...............60
Reminder Alert ..................65
Response Message Button ............66
GCA70-377 Contents
7 Other Advanced Features ...........67
Background Music ................67
Line Groups ....................68
Do Not Disturb Condition.............69
Automatic Redial .................70
Wireless Paging System..............72
Auxiliary Jack ...................74
Account Codes ..................76
Dial By Name ...................77
Volume Control ..................78
Programmed Button Display ...........80
Paging .......................81
Viewing The Call Log...............82
A Feature Access Codes .............83
B Display Abbreviations .............89
C Glossary .....................95
D Speakerphone Characteristics ........103
Full-Duplex Speakerphone Guidelines .....103
Half-Duplex Speakerphone Guidelines .....105
E Feature Networking Support .........107
IP Speakerphone Station User’s Guide v
Notes
y
Getting Started
11
Welcome
Congratulations and thank you for using a Comdial telephone! Your Internet Protocol (IP) large screen display speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows:
Setting Up Your Speakerphone
•
Understanding the Basic Functions
•
Your Speakerphone’s Buttons
•
Your Speakerphone’s Display Lights
•
Setting Up YourSpeakerphone
PC Throughput Jack
When your new speakerphone arrives, you or the system installer
(MDX Connection) Connect to PC’s network jack.
must unpack it and make the necessary connections. Comdial publication IMI81-082, Installing the IP Speakerphone, discusses the technical installation requirements
IPConnect.cdr
NOTE: The serial data connection that is
The following paragraphs in this
IP Speakerphone Pedestal
located on the bottom of the chassis
testingpurposes only.
is for factor
chapter of the user guide describe a few initial adjustments that, once the station is properly installed, you can make to allow you to quickly begin making and answering calls with some of the more basic features.
IP Speakerphone Station User’s Guide 1
System Connection Jack (MDI Connection) Connect to IP network.
Power Connection Jack Connect wall transformer here.
Positioning YourSpeakerphone
You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:
For the microphone to best detect your voice, speak within three feet of it
•
and face the speakerphone. Background noise may prevent the sound-activated switches from operat
•
ing properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, or other equip ment.
Place the telephone on a hard surface and away from table edges. Do not
•
place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.
Your telephone’s pedestal is adjustable in height to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.
•
To adjust the pedestal,
-
-
1. GRASP the rear of the pedestal base firmly with one hand AND LIFT the rear portion of the telephone upward with your other hand.
2. LIFT the telephone upward with one
Telephone
Supporting Arm
First Notch Second Notch
Third Notch (For Highest Position)
hand AND RAISE the telephone supporting arms upward with your other
PED01
hand. (Notice there are three sets of notches under the telephone corre
-
Pedestal Base
sponding to the three positions available.)
Adjusting The Pedestal
3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place.
Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. Please try to place the telephone in an area that is free from the danger of spills.
Using YourSpeakerphone
•
To manually place a call using your speakerphone,
1. PRESS INTERCOM or line button.
2. DIAL the number.
3. When party answers, SPEAK toward the telephone.
•
To automatically dial a number using your speakerphone,
1. PRESS the preprogrammed speed dial or DSS/BLF button and
SPEAK toward the telephone when your party answers.
•
To answer a call with your speakerphone,
1. PRESS the INTERCOM or line button with flashing red
or orange light.
2. SPEAK toward the telephone to answer the call.
3. PRESS SPEAKER to end.
NOTE: For more tips and information on speakerphone operation including
the use of a Full-Duplex Speakerphone, see Appendix D, Speakerphone Characteristic on page 103.
IP Speakerphone Station User’s Guide 3
Setting Display Contrast
You can darken or lighten the contrast of the display for best viewing.
•
To adjust the display contrast,
1. SELECT
2. SELECT
3. SELECT
OPTIONS Programming Contrast Level
4. SELECT the
.
.
.
Contrast Level
button (to the right of the LCD, on the same row as the words “Contract Level”) once for each change of darkness you desire. Each press of the button makes the display darker until you go past level eight and return to level one.
5. SELECT
EXIT
to end.
Setting a Personal Ringing Tone
You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.
•
To select one of the ring tones, proceed as follows:
1. SELECT
2. SELECT
3. SELECT
4. SELECT
OPTIONS
Programming.
NEXT. Ring Tone
right of the LCD) to scroll through the eight ring tones.
.
interactive button (to the
interactive
Background Music Voice Announce Block
Do Not Disturb Contrast Level
PREV
Call Forwarding Reminder Alert
LCD Messaging Ring Tone 6
PREV
OFF OFF
NEXTEXIT
NEXTEXIT
1
6
5. SELECT
The next time your telephone rings, you will hear the new ring tone.
EXIT
to end.
Setting VolumeLevels
The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. There are four ringer loudness levels (plus an off position).
•
To set the ringer loudness level,
1. While your telephone is on-hook and idle,
PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.
2. SELECT SAVE to end.
NOTE: If you set the ringer to the
short ring burst once for each call you receive at your station.
•
To set the speaker and handset
position, your telephone sounds a
OFF
loudness levels,
1. PRESS INTERCOM button.
SAVE
Ringer Volume
()
PREV
2. PRESS the VOLUME UP OR VOLUME DOWN
button once for each change in speaker volume that you desire.
3. SELECT
4. LIFT handset.
5. PRESS the VOLUME UP OR VOLUME DOWN
button once for each change in handset volume that you desire.
6. SELECT
NOTE: When a call ends, the system resets the speaker and handset volume
of all future calls to the programmed setting. For instructions in setting your speakerphone’s default volume, see Volume Control section in the system specific Other Advanced Features chapter on page 78.
SAVE.
SAVE
.
NEXTEXIT
IP Speakerphone Station User’s Guide 5
Answering and Making Calls
Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.
•
When you hear outside ringing (long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
•
When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
•
To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL Groups in the system specific Features chapters for more infor­mation on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
•
To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or tone will be heard).
3. SPEAK toward telephone OR LIFT handset if privacy is desired.
9 OR PRESS other line button to select line (See Line
Understanding the Basic Functions
Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do.
Alphanumeric Display (Liquid Crystal Display—LCD)
Displays time, day, date, and active call information.
•
Keeps you apprized of the status of your telephone.
•
Provides programming prompts.
•
Auxiliary Jack
Your Impact SCS LCD speakerphone may be equipped with an auxiliary
•
jack that provides an interface for a headset, a tape recorder, an external ringer, or an external pager.
Message-Waiting Light
Indicates that a message awaits pick up.
•
Microphone Opening
Allows hands-free operation of speakerphone (speak clearly toward
•
microphone opening).
Speaker
Sounds distant party’s voice.
•
Sounds ringing and call-in-progress tones.
•
IP Speakerphone Station User’s Guide 7
YourSpeakerphone’s Buttons
Hold Button (HOLD)
Places a line or intercom call on hold.
•
Stores pauses in number sequences during programming.
•
If available, scrolls through LCD response messages.
•
If multiple held calls feature is available, scans or scrolls through calls
•
placed on hold (when hold light is flashing).
Interactive Buttons (located below alphanumeric display)
Provide quick and easy access to system features.
•
Provide straightforward button programming without dialing codes (the
•
interactive buttons themselves, however, are not programmable).
Intercom Button (INTERCOM)
Selects an intercom line.
•
Allows you to initiate many of the telephone’s features.
•
Mute Button (MUTE)
Keeps the person on the line from hearing your conversation.
•
Allows reply to a Subdued Off-Hook Voice Announcement (SOHVA).
•
Direct Station Select/Busy Lamp Field (DSS/BLF) Programmable Buttons
Allow you to store numbers for automatic dialing functions.
•
Allow you to store telephone extension numbers for Direct Station Selec
•
tion (DSS). May be programmed as a feature button.
•
May be designated a line button by your system installer.
•
-
Shift Button (SHIFT)
Allows you to enter a second tier for storing and/or automatically dialing
•
speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.
Speaker Button (SPEAKER)
Turns your speaker on or off.
•
Disconnects a call when you are on a hands free call.
•
Ends or cancels programming.
•
TapButton (TA P)
Recalls dial tone or generates a hookflash.
•
Retrieves held calls or last call placed on hold.
•
Places flash while programming speed dial number.
•
Transfer/Conference Button (TRNS/CONF)
Transfers calls.
•
Sets up conference calls.
•
VolumeControl (VOLUME UP or VOLUME DOWN)
Regulates the volume of the ringer, speaker, handset, headset, background
•
music, and group listening mode.
LCD Graphic Display
Interactive Buttons 1-5
Handset
Telephone Speaker
DSS/BLF Buttons
Dialpad
Volume Up
Volume Down
2
GHI4JKL5MNO
TUV
PRS
8
7
* 0 #
Microphone Opening
MESSAGE
DEF31ABC
SHIFT
6
TAP
TRNS/CONF
WXY
9
SPEAKER
MUTE
HOLD
Interactive Buttons 6-10
Interactive Buttons 11-13
Intercom Button* Message Waiting Light* Shift Button* TAP Button* Transfer/Conference
Button* Speaker Button*
Mute Button*
Hold Button*
* NOTE: These are default button locations. Yoursystem installer may have reprogrammed these buttons to better suit your application.
8900-IPLarge Screen Display Speakerphone
IP Speakerphone Station User’s Guide 9
YourSpeakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.
Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button):
Steady red = station is in use.
•
Flashing red = station is receiving a call.
•
Winking/Fluttering red = message-waiting light set for you by station
•
associated with that DSS/BLF button.
Next to a line button:
Steady green = this is your line, either on-hook (in a hands free mode) or
•
off-hook, when the line is active. Steady red = another station is using this line.
•
Flashing red = a call is coming in on this line.
•
Flashing orange = this line will be answered when you lift the handset.
•
Winking green = your line is on hold.
•
Winking red = the call has been placed on hold by another station.
•
Fluttering orange or green = your line has recalled from hold.
•
Fluttering red = the line put on hold by another station has recalled.
•
NOTE: You can find the programmable buttons that the installer designates
line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.
Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
•
Steady off = the feature is off.
•
NOTE: You can find the programmable buttons that the installer designates
feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled cor rectly to indicate their unique features.
10 IP Speakerphone Station User’s Guide
-
The MUTE Button:
On steady = called party cannot hear your conversation.
•
The INTERCOM Button:
Steady green or red = you are using your intercom.
•
Fluttering red = an LCD message is set on your telephone for others to
•
receive when calling. Flashing orange = someone is calling your extension or a call is being
•
transferred to you.
The HOLD Button:
Winking green = a line is on hold at your station.
•
The MESSAGE-WAITING Button:
Winking red = message awaits pick up.
•
The SPEAKER Button:
On steady (with the telephone on hook and busy) = speakerphone mode
•
On steady (with telephone on hook and idle) = background music is
•
turned on.
IP Speakerphone Station User’s Guide 11
Understanding The Large Screen Display
Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone. Your speakerphone has 13 interactive buttons for selecting or programming features.
When your speakerphone is idle, the first line in your display shows the day, date and time while the sixth line displays the word OPTIONS. If your system is using the voice mail option, this is also indicated in the sixth line by the word VMAIL. If your voice mail has four messages for you, for example, the VMAIL display is replaced by 4MSG.
Wednesday 19 11:36am
Lines two through four are used on the idle display to indicate features that may be active (flashing), enabled or set.
VMAIL
OPTIONS
12 IP Speakerphone Station User’s Guide
GCA70-377 Answering Calls
Answering Calls
2
Answering Outside Calls
When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g.,
your ringing line is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons.
•
When you hear outside ringing (two long bursts) and observe an orange light,
1. For speakerphone , PRESS flashing line button OR SELECT toward telephone.
2. For privacy, LIFT handset.
Answer
) and any caller ID information that
L123
flashing
AND SPEAK
Wednesday 19 11:36am Do Not Disturb Divert
Answer
L339
Voice Mail
3. SELECT to answer the call at this time. (Selecting Do Not Disturb stops your telephone from ringing but continues to send a ringing tone to the caller.) The associated BLF will continue to flash until the caller disconnects.
•
When you hear outside ringing (two long bursts) and observe a red
1. PRESS flashing line button OR SELECT
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
3. SELECT at this time.
NOTE: For more information on setting
section titled Do Not Disturb Condition on page 69.
IP Speakerphone Station User’s Guide 13
Do Not Disturb
flashing light,
Do Not Disturb
if you do not wish
Outside Call On Line123
Answer
if you do not wish to answer the call
Do Not Disturb
.
at your station, see
Using Call Handling Buttons with Answered Calls
•
After you have answered an outside call at your station, your LCD will display HOLD, TRANSFER, CONFERENCE, GROUP LISTEN, and RECORD
1. SELECT station, or
2. SELECT another station, then dial the station number, announce the call or hang up to complete the transfer, or
to place the call on hold at your
Hold
Transfer
to initiate a transfer to
Wednesday 19 11:36am Hold
Transfer Conference
J Doe Ext 1234
Group Listen Record
3. SELECT
Conference
to initiate a conference
call.
4. SELECT
Group Listen
to activate the speaker while using the handset or headset, so a group can listen to the conversation but not interact with the calling party.
5. SELECT
Record
to record the call (if VMAIL is installed).
Selecting Hold, Transfer,or
Conference
14 IP Speakerphone Station User’s Guide
GCA70-377 Answering Calls
Answering Intercom Calls
An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.
As with an outside call, your screen displays the line number of the incoming call (e.g.,
programmed to receive.
•
When you hear an intercom tone followed by a caller’s voice,
1. SPEAK toward the telephone to answer, OR LIFT handset if
•
When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM OR SELECT
2. SPEAK toward telephone OR LIFT handset
3. SELECT
) and any caller ID information that the ringing line is
L123
privacy is desired.
.
if privacy is desired.
to answer the call at this time.
Do Not Disturb
if you do not wish
Answer
Wednesday 19 11:36am Do Not Disturb
Answer
Messages
J Doe Calling
Divert
Voice Messaging
NOTE: For more information on setting
section titled Do Not Disturb Condition on page 69.
IP Speakerphone Station User’s Guide 15
Do Not Disturb
Intercom Call From JDoe
at your station, see
Night-Transferred Calls ­Line Access From Any Station
The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing.
•
If your telephone rings,
1. PRESS line button with flashing light.
2. LIFT handset to talk.
•
When you hear loud ringing anywhere in the system,
1. LIFT handset.
2. PRESS INTERCOM.
3. CHOOSE ringing zone:
DIAL 65 through
•
DIAL 69 to answer for any zone.
•
68
to select ringing zone (1-4).
16 IP Speakerphone Station User’s Guide
GCA70-377 Answering Calls
Holding Calls
You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.
•
To place a call on hold,
1. PRESS HOLD (station button) OR SELECT
(interactive button).
Hold
•
To retrieve a held call,
1. PRESS line button of the held call (with
winking green light), OR INTERCOM for intercom call held OR PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
NOTE: Unless you use your HOLD button to scroll through the calls on
hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.
Wednesday 19 11:36am Hold
Transfer Conference
J Doe Ext 1234
Holding a Call
Group Listen Record
With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to the call.
•
To place a call on exclusive hold,
1. PRESS HOLD twice.
•
To retrieve exclusive hold,
1. PRESS line button of held call (with winking green light), OR PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
IP Speakerphone Station User’s Guide 17
Handling Hold Recalls
After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.
•
If a held line is recalling, choose one of
Wednesday 19 11:36am Hold RCL J Doe
HOLD ANS
the following:
1. SELECT your station and restart hold timer.
2. LIFT handset, PRESS line button (with flashing orange light) OR SELECT to retrieve the call.
to place the call on hold at
Hold
ARecalling Held Line
Answer
Using Directed Call Hold
The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another station. You can also pick up the held call that has been waiting the longest length of time at another telephone.
•
To place a call on directed station hold,
1. ANSWER call.
2. PRESS INTERCOM OR TRNS/CONF if intercom call.
3. DIAL
4. DIAL extension number of station to receive held call.
5. HANG UP.
•
To retrieve a held call at another station,
1. PRESS INTERCOM.
*90.
2. DIAL
3. DIAL extension number of station where call is currently on hold.
4. PRESS TA P to answer call.
18 IP Speakerphone Station User’s Guide
#90.
GCA70-377 Answering Calls
Selecting Specific Held Calls
Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP ; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.
•
To scan your held calls and retrieve a
Wednesday 19 11:36am
Calls on Hold
L339
specific one:
1. REPEATEDLY PRESS HOLD to scan held
call list.
2. PRESS TAP to retrieve call.
Scan Calls on Hold
IP Speakerphone Station User’s Guide 19
Call Pickup
The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.
Group Call Pickup
The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.
•
To answer a call that is ringing within your group,
1. PRESS INTERCOM.
2. DIAL
3. SPEAK toward telephone, OR LIFT handset if privacy is
#4.
desired.
Directed Call Pickup
Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.
•
To answer a call that is ringing at any telephone in the system,
1. PRESS INTERCOM.
2. DIAL
3. DIAL extension number of ringing telephone.
4. SPEAK toward telephone, OR LIFT handset if privacy is desired.
*4.
20 IP Speakerphone Station User’s Guide
GCA70-377 Answering Calls
Pickup For Monitored Stations
Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button. If the installer arranged for your telephone to have the station monitoring feature, the BLF light shows activity status at the monitored telephone.
•
To monitor another telephone,
1. OBSERVE the BLF light indications next to the Direct Station
Select (DSS/BLF) button:
Off = Station is idle
•
Flashing (if enabled) = Station has an incoming call
•
On = Station is busy
•
NOTE: If you do not have the station monitoring feature, the BLF light
shows just the following information: Off = idle, On = busy.
IP Speakerphone Station User’s Guide 21
Servicing a Monitored Station
•
To call an idle monitored station or to answer one that is ringing,
1. NOTE the BLF light condition.
2. PRESS assigned DSS/BLF button.
3. SPEAK toward telephone, OR LIFT handset if privacy is desired.
NOTE: If you place this call on hold or if you transfer it to another tele
phone, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP.
If ringing telephone
is within your designated
calling group...
COMDIAL*Impact
Your
Station
If you have programmed
a DSS/BLF button for
the ringing telephone...
For any ringing telephone...
...DIAL 4 + extension codeS
...DIAL # 4
...PRESS
flashing
DSS/BLF
button
1
GHI
4
PRS
7
OPER
0
SHIFT
HOLD
Ringing
Station
ABC
DEF
2
3
JKL
MNO
5
6
TUV
WXY
8
9
#
TAP
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22 IP Speakerphone Station User’s Guide
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