Comdial 80245 User Manual

Comdial Digitech DSU Impact Telephones

User’s Guide

A note on placing your phone: For best audio quality, place your phone not less than 8
inches from the edge of your desk and do not place anything directly beside or beneath the
phone.

Status Lights:

DSS or BLF buttons –

Red: station in use or in do not disturb
Flashing red: Station is receiving a call or is calling your extension
Fluttering red: station to station messaging has been set.

Line Buttons –

Green: line is in use at your station
Red: line is in use
Flashing red: a call is being received
Flashing orange: your line is receiving a call, take the phone off hook to answer
Blinking green: line is on hold at your extension
Blinking red: line is on hold at another station
Fluttering green: a call that was on hold at your station has been recalled
Fluttering red: a call on that line is being recalled from home at another station.

Fixed Feature or Programmable Feature Button -

Red: the feature is on
Off: the feature is off.

Intercom Button -

Steady red with quick flash: intercom is in use
Fluttering red: either the system is in night mode or auto redial is in use
Blinking red: others will receive an LCD message when calling your station

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Flashing red: a call is incoming to your extension.

Hold Button -

Flashing red: message awaits pickup
Fluttering red: automatic station relocation has been set.

Speaker Button -
Lit steadily while phone is on hook and busy: speakerphone is on
Lit steadily with phone on hook but busy: background music is on
Lit steadily with phone off hook and busy: group listen is turned on.

Mute Button -

Lit steadily: mute is on.

Shift Button –

Lit steadily: shift mode is on (allows access to autodial numbers programmed under DSS buttons).

Answering Calls

Outside Calls –

Lift the handset if you have the line preference feature enabled. Otherwise, press the flashing red
line button and speak toward the speakerphone or lift the handset.

Intercom Calls –

A party on your phone system can call your extension through your speaker without causing your
phone to ring, (see the section on Blocking Voice Announced Calls to disable) or they may ring your
telephone.

If you hear the caller’s voice on your speaker, speak toward the phone or lift the handset. If your
phone rings in 2 short bursts, press the intercom button to talk or lift the handset.

Calls Ringing on Any Monitored Station –

If your phone offers the ability to monitor the status of other stations, a BLF light will flash when a
call is ringing on another station. You can answer a call ringing at any extension by pressing the
DSS button. If you later transfer the call, the BLF light goes out. You can retrieve the call by
pressing the TAP button.

Calls Ringing at Another Station in your Group –

Your installer may configure the system so that stations are arranged in user groups. If this is the
case with your system, you can answer calls ringing at any station in your group. To answer:

1. Press Intercom

2. Dial “#4”

3. Either use the speakerphone or lift the handset.

Calls Ringing at Any Other Station -

To answer a call ringing at any other station:

1. Press Intercom

2. Dial “*4”

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3. Dial the extension number where the call is ringing and answer the call as usual.

When an Intercom Caller Uses Subdued Off-Hook Voice Announcement (SOHVA) to Break
in to Your Call -

When on a handset call, the caller may speak over your handset receiver. If you are on a
speakerphone call, you will hear a ring burst and can go off-hook to receive the call. The caller you
were originally speaking to will not hear the SOHVA caller.

To respond:

1. Press and hold the mute button and speak into the handset. The original party will no hear
your response.

2. Release the button to return to the original caller. Or, if the caller using SOHVA has an LCD
on their phone, press the message key and then HVHLD to put them on hold, TKMSG to
take a message, or CLBK to let them know you will call back.

3. If the caller does not have an LCD, their station will be disconnected with you press the
message key and attempt to send a text message. These responses may be programmed
as autodial buttons.

To block SOHVA to your station, press BLOCK when the SOHVA is initiated. The call will be
disconnected.

Using Caller I.D. –

If your phone is enabled for Caller I.D. service, the phone number for the incoming call will be
displayed on your LCD.

Making Calls

Manual Dialing –

Press a line button to select a line (if your telephone has prime line or idle preference feature
enabled, skip this step). Dial the number when you hear the dial tone.

Automatic Dialing Using Station Speed Dial –

Press the preprogrammed button. There is usually no need to select a line button as line selection
is usually stored as part of the speed dial number. To choose the number stored as a second
choice on that button, press Shift and then the button.

Automatic Dialing Using System Speed Dial –

Follow instructions for Station Speed Dial above, but press “*” before dialing the speed dial
number.

If you manually choose a line for dialing, press the hold button before pressing the speed dial
button. If you use speed dial dialing after placing a call on hold, pause for a few seconds before
you press the speed dial button. Otherwise, the system will choose the line that you have on hold.

Redial -

To redial the last dialed number, press speaker or hang up to disconnect the call, press “#”. If
you hear a busy tone again, press “speaker” to disconnect, otherwise, the phone will ring and you
can answer the call by picking up the handset.

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To redial once a minute for 10 minutes, press the ARDL button. The intercom light will flash. The
Intercom light flashes and you will hear either a ringing or busy tone over the monitor speaker.
Pick up the handset within 30 seconds to connect.

To cancel the automatic redial, lift and replace the handset or use the phone for another function.

Call Cost/Timer –

If enabled, you can press the cost button to display the cost of the current call. If call cost is not
enabled, press the timer button will show up as timer and will display the running duration of the
current call. To display the call time for the last call, press HOLD while the phone is idle. To show
the cost, press HOLD twice.

Intercom Calls –

Manually call a station by pressing the intercom button and dialing the extension number.
Automatically call by pressing the DSS button. These methods will cause that extension to ring.
To voice call - Manually call a station by pressing the intercom button, dialing the extension
number and speaking your announcement. Automatically call by pressing the DSS button and
speak your announcement.

Using Automatic Callback –

For intercom calls only. If the station you ring is either busy or ringing with no answer, you can
prompt the system to ring your phone when the extension you called becomes idle (when it was
busy) or when there is any activity on the extension (for no answer calls). This can also be used to
prompt a user whose line is in do not disturb to call you back when they are no longer in do not
disturb.

To use, make the intercom call and press CAMP. Your phone will disconnect from the attempted
call. When the phone you rang is available, your phone will ring with five ring bursts. Press
intercom to ring the other phone.

To use with calls made in the voice-announce mode, press intercom before the camp button.

To cancel, press intercom and dial “#6”.

Using Call Waiting –

To send a call waiting tone to a busy line and wait for an answer, press NEXT, then CWAIT and
remain on the line.

Overriding a call –

If the extension you call is busy or in do not disturb mode, you can break through using the
executive override function provided the feature has been enabled on your system.

To use, when you get a busy signal, press Next, then OVER. When you get a do not disturb signal,
press OVER to disable the mode on the called station and either speak your announcement (if your
phone is in voice-first mode) or wait for an answer (if your phone is in tone-first mode).

Using a Subdued Off-Hook Voice Announcement (SOHVA) to Interrupt a Call –
If this feature is enabled on your system, you can break in to a call in progress to speak with the
internal party.

To use, press the SOHVA button, wait for the tones and make the announcement. If you get a

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busy tone, the called phone is in speakerphone and cannot be interrupted or that the called party
has blocked SOHVA.

Holding Calls

Note: When a call has been on hold for a specified period of time, you will hear 3 short ring busts on
your phone and the flash rate of the line button will increase. If the call was on exclusive hold, it will
be transferred to regular hold at the end of that specified time.

Place a Call on Hold –

Press HOLD.

Answer a Call Placed on Hold –

Press the flashing line button. If you do not see a flashing line button, press TAP.

Using Exclusive Hold -

Press HOLD twice.

Answer a Call Placed on Exclusive Hold –

Press the flashing line button. If you do not see the flashing line button, press TAP.

Place a Call on Hold at Another Extension (Directed Hold) –

While on the line, press INTERCOM, dial “*90” and dial the extension to which you wish to direct
the call.

Retrieve a Call Placed on Hold at Another Station –

Dial “*4” and the extension number of that telephone.

Answering a Call Placed on Hold at Your Station by a User at Another Station -
Press INTERCOM and dial “#90”.

Using Orbit to Place a Call in Hold Where it can be answered by Any User on the System

While on the line, press “INTERCOM *”. Dial the Orbit location destination (91-99). Announce the
destination number for pickup.

Answer a Call Placed on Hold Using Orbit -

From any station, press “INTERCOM #”. Dial the Orbit location number (91-99).

Recalled Hold Calls –

Calls placed on hold (regular, exclusive, directed or orbit) will revert to manual hold after the time
period specified by system programming. At this time, you will hear 3 short rings on your phone.
Press HOLD to place the call on hold again, or press ANS to answer.

Transferring Calls

To Screen and Transfer a Call –

While on the line, press TRNS/CNF and dial the extension number of the party to receive the call
(or press the DSS button for the extension). Announce the call and press SPEAKER or hang up.

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