Comdial 77OOS, 77143, 7714X User Guide

Digital Telephone System

’

Attendant’s Supplement

COMDWL

Made rigb in the USA

This user guide is applicable for the following system and telephone models:

System Models: CO408, C0816, and Cl632

(with software release 10 [SW 101 or later)

Telephone Model: 77OOS-+* Rev. I and later 77143~++ Rev. I and later 7714X-++ Rev. I and later

Table Of Contents

LCD Display Abbreviations Using This Supplement Programming The Attendant Features

Creating The LCD Response Messages Direct Inward Station Dialing

Naming The System Telephones

SettingTheMusicOnHoldFeature

.........................

..............................

................ .2

..............

...................... .6

.................... .7

................

Setting The Night Transfer Of Ringing Mode Setting The System Clock

........................

Station Message Detail Accounting (SMDA) Printout Storing The System Speed Dial Numbers System Alarm Reporting

.........................

...........

Transferring Calls To The Voice Mail System Transferring Recalls To A Secondary

AttendantTelephone........................... 4

Understanding The LCD Displays

...................

Glossary Of Terms .................................

Index ............................................

.lO

........

.12 .14

.. .15

.16 .20

........ .22

.25

33 36

. . .

111

LW visplay Abbreviations

LCD Display Abbreviations

This cha

display.

I identifies the abbreviations that appear in your LCD

ADIAL Automatic Dial ALL

ANS Answer

ARDL Automatic Redial BGM Background Music BKSP Back Space BLOCK Block CAMP CFWD Call Forward CLBK Call Back CLEAR

DSS EXIT FEAT FWD G (followed by a number) Group HOLD Hold

All

Camp

clear

Direct Station Select Exit Feature Forward

. .

MSG NEXT Next Display OVER Override P (followed by a number) Port PERS PREV Previous Display

RECALL Recall

RECON Reconnect RING S (followed by a number) SAVE Save Number SDIAL SEND Send Transfer SET SOHVA

TIMER

TKMSG VAB Voice Ann. Block

Message

Personal

Ring Tone

Staticn

Speed Dial

Set Secure Off-Hook Voice

Announcement

Timer Take Message

Voice Announce Block Voice Announce Block

Using This Supplement

To help you use your attendant’s telephone to its fullest capacity, this supplement to the-DigiTech system user’s guide describes the

attendant’s telephone and tells you how to use it. You can program special features on your telephone that are unique to

attendant station operation. The instructions for programming these features are included in the section titled

l Programming The Attendant Features

For your convenience, a display summary, a glossary of terms and an index are included in the back of this supplement.

The operation sections of the accompanying user’s guide define oftenused features and provide instructions for their use. Please refer to the following sections of the user’s guide (publication GCA 70-220 or GCA 70-221, provided separately) for more information about your telephone’s basic functions:

Knowing Your Telephone

Understanding What The Lights Mean

Using Your Telephone To Answer Calls

Using Your Telephone To Make Calls

Using Your Telephone To Place Calls On Hold

Using Your Telephone To Transfer Calls

Using Your Telephone For Conference Calls

Using The Other Telephone Features

Sending And Receiving Non-Verbal Messages

Using The Auxiliary Jack

Programming Your Telephone

Using Your Quick Reference Guide

Troubleshooting Your Telephone

Creating The LCD Response Messages

When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speakerphone

within your system. Your system provides two default messages:

“Back at . . .‘I and “Call . . .” messages, or you can create up to ten messages if you choose not to use the two default messages.

In addition, you can add eight customized

Note:

you intend to create a response message to a voice announce,

remember that this is also a message, and that it uses one of

your message locations.

To store the LCD messages, proceed as follows:

write your messages on the chart on page 5 (each message can

have up to 16 characters), use the letter code table (on page 4) to assign a number to each let-

ter, write these numbers on the chart line beside the message letters, press ITCM, dial+##O 5, dial a message location number (l-O), dial # to clear current message, compose your messages by dialing the two-digit codes that relate

to the letters, dial +# to save message, dial next location number, #to clear it, two-digit codes for the

message, and +# to save, repeat previous step until all messages are stored, press SPKR to end.

Example: Create a message that will read as “TAKE MESSAGE” and

program it into message location number 3.

- press ITCM, dial + # 0 5,

- dial 3 #,

- dial +1,11,22,22 12

61, 32,73, 73;21,41 32

space M E S S A G’E

- dial #, and press SPKR to end.

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When you are finished creating and programming messages, fill in the list on page 5 of this guide. Make a list of the stored messages and their location numbers, and give each station user a copy.

00 00 00 00

00 0

@---pg @@@

0 0 0 0 0 0

000000

000000 000000 Im

Continued on the following page .

muI

,SPKR

Button

Antercom

Light

-ITCM Button

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Letter Code Table

LCD Message List

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Direct Inward Station Dialing

The direct inward station dialing (DISD) feature allows an external party to call an intercom station directly without assistance from the attendant if the call is made over a line programmed for that purpose. As the system attendant, you may instruct callers to make DISD calls when necessary.

For example, if a caller regularly dials a number that rings at the attendant’s station for service, you may give the caller the DISD line number and the extension number associated with the station he is trying to reach. Future calls from the caller to a specific party will not have to be serviced at the attendant’s station, although a ring-no answer or busy condition at the called party’s station will result in the system’s handling the call in another manner (described below).

When a caller makes a DISD call from an outside line, he or she will in-

itially hear ringing. The system will answer the call with a DISD con-

tinuous dial tone; the caller can then dial an extension number.

called station is

idle, a tone is sounded and called station rings.

- If the

call is answered by another station user, the

caller can ask for

transfer to desired station.

- If

ringing stops

and dial tone sounds again, the caller can dial another

extension number.

called station has callforward

calied’station is busy,

station. If

camp-on is not answered

call is placed on hold and camped-on at busy

feature set, forward station rings.

within a transfer recall timeout

period, busy tone is given, followed by a DISD dial tone.

Note: The system will return the caller to DISD dial tone two additional times

and then drop the line.

called station is busy but ispartof a huntgroup,

DISD call is routed to idle station in hunt group, if available; otherwise, the call is campedon at dialed station. Hunt group is not followed when caller hears ringing but receives no answer.

an invalid extension number

before DISD dial tone is returned (caller can redial). If

dialing is made,

Note: The system will return the caller to DISD dial tonetwo additional times

and then drop the line.

extension number dialing is not completed within the programmed

dial time limit,

caller can dial +K for new DISD dial tone.

call is routed to DISD assist station if available;

dialed,

an error tone is sounded

mistake in

otherwise, the line is dropped.

Naming The System Telephones

If you have an LCD speakerphone, this feature lets you know who is calling you. You can assign either a personal name or a group name to each system telephone. This name can be up to seven letters in length and will show up in the user’s display and/or in the called party’s display. Typical names could be SRVC, MKTG 1, K SMITH.

Name the system telephones as follows:

l use letter code table (page 8) to compose names for all telephones

requiring them (up to seven letters per name is allowed),

l press ITCM, l dial%#OO, l dial the station number of the telephone to be named (lo-57),

l dial # to clear current entry, l dial two-digit codes that correspond to letters in name, l dial +l+ to continue entering station names (repeat above steps

beginning with station selection lo-57),

l press SPKR to end,

l record names on page 9.

E 132 1

H 1 42

L 53

M 61

N 62

0 63 P 71

R 72

S 73

Letter Code Table

Station Names

(Record telephone names here. Copy this sheet if you need more record space.)

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Setting The Music On Hold Feature

Music that is provided to outside lines while those lines are on hold can be enabled and disabled through the attendant’s station:

TC 3 set the music on hold feature,

l press l dial+%#OO, l press

ITCM,

A 1

(top, left-hand programmable button) to alternate the

feature on and off,

l dial l dial 2 to disable,

Note:

to enable,

Associated light will turn on when

when the feature is disabled,

music

on hold is provided and turn off

l press

SPKR

to end.

+ 30 hidden pages