Comdial 2000 User Guide

ExecuTech 2000

User’s Guide

This user guide is applicable for the following system and telephone models:

System Models:

E34FT Rev. A and later E6OFT Rev. A and later ESOFT Rev. A and later

Telephone Models: 66OOE-xx 6702X-Xx 66 14E-XX 6706X-Xx 66 14T-XX 662OE-XX 662OT-XX

67 14X-Xx

UsingThis Guide Knowing Your Telephone Using Your Speakerphone WhattheLightsMean

WhattheRingsMean Using Your Telephone

Answering Calls MakingCalls.. Holding Calls TransferringCalls Making Conference Calls Messaging

Programming Your Telephone

Autodial Programming

Station Speed Dial Programming

Response Message Programming

Automatic Redial Programming

Using Miscellaneous Features

AccountCodeEntry

.Background Music

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CallForwarding................................. 6

Call Override Features

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CallWaiting.................................... 7

Display Contrast Adjustment Do Not Disturb

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Extended Dual Tone Multiple Frequency (DTMF)

MuteButton.................................... 9

Paging ......................................

Personal Ringing Tones

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Privacy........................................4 1

Pulse/Tone Switching

Voice Announce Blocking

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.35 .36 .38

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.4 1 .4 1

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Glossary .......................................

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Index.............................................5 3

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III

Figures

1. ExecuTech LCD Speakerphone

2. ExecuTech Multiline Telephone

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Tables

1. Quick Reference Guide

2. Display Summary

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Using This Guide

In the United States, the Comdial ExecuTech is one of the finest telephone systems available. To help you use your ExecuTech telephone to its fullest capacity, we have written a clear, comprehensive user guide.

This guide is divided into eight sections, each of which is marked with a tab for easy access. These sections tell you how to:

Answer calls, Make calls, Hold calls, Transfer outside calls, Make conference calls, Leave messages, Program your ExecuTech telephone, and Perform miscellaneous functions.

For your convenience, a quick reference guide, a glossary and an

alphabetical index are included in the back of this user guide.

If you have an LCD speakerphone (Figure l), Table 3 gives you

a summary of what you will see in the display and when you will see it.

Knowing Your Telephone

The following features on your ComdialExecuTech telephone are explained in terms of what they allow you to do. The telephones in Figures 1 and 2 are the same except for the additional programmable buttons and the display shown in Figure 1.

Hold Button

- Places a line on hold

- Stores pauses in number sequences while programming

- Used for programming and accessing second level autodials

Volume Control

- Regulates the volume of the speaker and, for most models, the handset

Intercom Button (ITCM)

- Selects an intercom line

- Initiates many of the features of the ExecuTech

Ringer Volume Control (LO, HI, OFF)

- Lets you vary ringer volume from low to high to off

TAP Button (must be preprogrammed for either function)

- Recalls dial tone, or

- Activates host system features

Transfer/Conference Button (TRANSEONF)

- Transfers calls

- Sets up conference calls

Mute Button

- Keeps the person on the line from hearing your conversation

- Adjusts the contrast of the display from light to dark

Speaker Button (SPKR)

- Turns your speaker on or off

- Disconnects a call when your handset is on-hook

- Ends or cancels programming

Message Waiting Light

- Tells you that there is a message for you

Conhued on next page

Knowing Your Telephone (continued)

Programmable Buttons

- Allow you to program your telephone for automatic dialing functions

- Allow you to program your telephone for Direct Station Selec-

tion (DSS)

- Show which lines are either in use or on hold (red light)

Alphanumeric Display

- Displays time, day and date

- Keeps you apprised of the status of your telephone

- Provides programming prompts

Headset Jack (optional)

- Allows you to use your telephone privately and handsfree

- Helps improve operation of high-call-volume businesses

Handset ~1

Speaker

Volume Control

Alphanumeric Display

/---Ringer

Volume Control

-Programmable Buttons

TAP

Button

Transfer/Conference-

Button

Mute

Button

Speaker-----

Button

Figure 1. Comdial ExecuTech LCD Speakerphone

Buttons

-Keypad Buttons

Intercom

Button

Handset

Volume Control

\-Ringer

Volume Control

i-A

Programmable

Buttons

Speaker

TAP

Button

TransferlConference-

Button

Mute-

Button

Speaker-

Button

(MNTR)

b :,..,,-

Keypad Buttons

Programmable

Hold --/

Button

Figure 2. Comdial ExecuTech Multiline Telephone

10 (()I

I I

/ I I

I I

Prograrhmable /Intercom

Buttons

Button

Buttons

Using Your Speakerphone

A speakerphone gives you the freedom to use your telephone without lifting the handset. After initial contact is made, you can carry on a telephone conversation and still be free to do other

things. Whenever the instructions “Lift the handset to talk” appear

in this guide, they may be ignored if you have a speakerphone. During the course of a conversation you can always switch from

the speakerphone to the handset for privacy. To do this, just lift

the handset and talk. To return to speakerphone use, press the SPKFC button and hang up the handset.

To manually place a call using your speakerphone:

1. Press the line button or the ITCM button,

2. Dial the number.

3. When party answers, talk. To autodial using your speakerphone, just press the

programmed button and talk when your party answers.

To answer a call with your speakerphone:

1. Press the line button with flashing red light.

2. When party answers, talk.

To.end a call with your speakerphone, just press

SPKR .

What the Lights Mean

The lights on your telephone let you know the status of lines,

features and the intercom.

Next to a DSS/BLF button:

Steady red = station is in use. Flashing red = station is receiving a call. Fast flashing red = station-to-station messaging has been set.

Next to a line button:

Steady red = another station is using this line.

Flashing red = a call is coming in on this line.

Faster flashing red = the call has been placed on hold by another

station.

Next to a feature button:

Steady red = the feature is on. Light off = the feature is off.

Next to an intercom button:

Steady red with a quick flash = you are using your intercom. Fast flashing red = auto redial is in use. Fast flashing red with repeated off periods = night mode is on.

Steady flashing red = an LCD message is set on your telephone.

What the Rings Mean

Two short rings = intercom call.

Single longer ring = outside call. One short tone burst = voice announce and OHVA.

Three short tone bursts = ring back from a held call, callback from

a queued call.

You can vary the ringing tone of your ExecuTech telephone, choosing from one of four different rings. This way, you can identify your ring even though you may not be close to your telephone.

Additionally, so you won’t be disturbed when you’re busy on a call and another call rings at your station, the ring volume is subdued automatically.

Using Your Telephone

Answering Calls

0 u tside Calls

To answer,

l Press button of ringing line (flashing red light). l Lift handset to talk.

NOTE: Pressing a button is not necessary q:

Your ringing line is your prime line, or

Your telephone has ringing line preference.

Intercom Calls

To answer a voice call,

Speak toward the telephone.

Lift handset if privacy is desired.

NOT.!?: Voice calls can be blocked, See the discussion titled Voice An-

rwunce Blocking for details.

To answer a tone call,

Lift handset to talk.

Call Pickup

To answer a call that is ringing within your group,

Lift handset.

Press ITCM .

Dial a@. Talk.

Continued on next page .

Call Pickup (continued)

You can answer a call that is r@ging at any telephone if you know the extension of the ringing telephone,

Lift handset.

Press

1~0.4 .

Dial @ @. Dial extension number of ringing telephone.

Night Transfer

After the attendant sets the night transfer feature, an outside call can be answered from any station within the system.

l Press rTCM

l Did@@.

l Answer call.

when you hear ringing.

Off-Hook Voice Announce

Your telephone may be set up for either an Off-Hook Voice Announce (OHVA) or a Secure Off-Hook Voice Announce.*

This feature allows an intercom caller to break into your outside

call with an announcement either through your speaker (OHVA) or through your handset receiver (SOHVA).

An OHVA consists of a quick tone burst and an announcement from the speaker of an adjunct feature module.

* SOHVA is available on the following ExecuTech telephones: 6714X-xx All Revs. 66OOE-xx Rev. B and later 6620E-xx Rev. D and later 6614E-xx Rev. D and later

6614T-xx Rev. C and later

662OT-xx Rev. I and later

Continued on next page

Off-Hook Voice Announce (continued)

To respond:

l Speak toward the telephone. l If desired, press

MUTE to prevent distant party from hear-

ing the response.

A SOHVA consists of both several short tone bursts and an announcement in the handset receiver. The distant party cannot

hear the announcement. To respond:

l Verbally: Press and hold MUTE button down and reply

by speaking into handset. Distant party cannot hear response.

l Non-verbally: If the announcing station has an LCD

speakerphone, pressing a preprogrammed message response button causes a message to appear in their display and disconnects the announcing station.

Station Monitoring

If your station is set up for station monitoring, when a BLF light flashes (indicating station ringing), you can pick up the call by

pressing the DSS button. However, after you answer the call and either put it on HOLD or

begin to transfer it, the DSS light will go out. Press TAP if you have to retrieve the call.

Making Calls

Outside Calls

To dial outside calls manually,

l Press button to select line. l Listen for dial tone. l Dial number.

When party answers,

l Lift handset to talk.

NOTE: Selecting a line is not necessary

signed to your telephone.

a prim line has been as-

For automatic dialing, just press the programmed button and lift handset to talk.

If your system has line groups,

l Press lTCM . l Dial line group access code

9 = line group 1

uim

81= line group 2 82 = line group 3

83 = line group 4

l Listen for dial tone. l Dial number.

If all the lines in the group are busy, you can place your station in a queue to await an idle group.

l Press ITCM .

l Dial the line group access code (9,81,82,83).

l Hear busy tone

Continued on next page .

Outside Calls (continued)

Dial @ @ and hang up. When line group is free, your telephone ringer will sound five short tone bursts..

Lift handset, hear dial tone, and place call.

To cancel queuing,

Press lTCM .

Diala (8;;;, and hang up.

When you share a line with another station and the line is busy, you can place your station in a queue to await an idle line. Whiie

on hook,

Press “OLD .

* Press line button.

When the line is free, your telephone will sound five short

tone bursts telling you that you can use your line.

Intercom Calls

Intercom calls may be dialed manually or, using a programmed button (DSS), automatically.

voice call

manually,

e Lift handset.

Press rrCM .

0 Dial extension number.

Talk.

voice

call automatically (DSS),

0 Lift handset.

Press DSS button.

* Talk.

Continued on next page

Intercom Calls (continued)

To tone call manually,

l Lift handset. l Press rTCM . l Dial extension number. l Press

NOTE: Some systems may be set up to tone signal as the first option.

To tone

l Lift handset. l Press DSS button. l Press rTCM .

rTCM again. Called telephone will ring.

Pressing ITCM a second time is not necessary in this case.

call

automatically (DSS),

conversation can take place.

When intercom party answers, two-way

Off-Hook Voice Announce (OHVA)

To make a voice announcement to another station that is off-hook

or busy on a call,

l Make intercom call.

. .

Hear either single tone burst for an OHVA or several quick

tone bursts for a SOHVA.*

l Make announcement. When you hear a busy tone, this

means the station is on the speakerphone and you cannot make an announcement. The person you are calling will, however, hear a ring from his telephone.

* SOHVA is available on the following ExecuTech telephones: 6714X-xx All revs. 6614T-xx Rev. C and later 66OOE-xx Rev. B and later 6620E-xx Rev. D and later 6614E-xx Rev. D and later 662OT-xx Rev. I and later

Continued on next page

Off-Hook Voice Announce (continued)

l Wait on line for reply.

If announcing from an LCD speakerphone, called station may send non-verbal reply for display. As response is displayed, the announcing station is disconnected.

NOTE: The caller cannot control how the announcement is received.

This depends upon the equipment used and class of service

programming.

Automatic Callback

If the intercom station you have called is busy, you can queue to the busy telephone.

1. Dial a @ when you hear a busy signal.

2. Hang up. Your telephone will ring with five short tone bursts when the one you called becomes idle.

3. After you lift the handset, the telephone you called will ring. If you don’t lift the handset, the callback is cancelled.

To cancel automatic callback before it rings:

1. Pressm( .

.2.

Hang up.

Automatic Dialing

This is one- or two-button dialing using programmable buttons other than keypad buttons.

To automatically dial numbers,

* Press button programmed for desired number.

If button is programmed on second level (under DSS button),

o Press

“OLD and then press DSS button.

+ 44 hidden pages

Comdial 2000 User Guide

TABLE OF CONTENTS

Using This Guide

Knowing Your Telephone

Using Your Speakerphone

What the Lights Mean

Using Your Telephone