Comdial 2000 User Guide

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ExecuTech 2000

User’s Guide

This user guide is applicable for the following system and telephone models:

System Models:

E34FT Rev. A and later E6OFT Rev. A and later ESOFT Rev. A and later

Telephone Models: 66OOE-xx 6702X-Xx 66 14E-XX 6706X-Xx 66 14T-XX 662OE-XX 662OT-XX

67 14X-Xx

UsingThis Guide Knowing Your Telephone Using Your Speakerphone WhattheLightsMean

WhattheRingsMean Using Your Telephone

Answering Calls MakingCalls.. Holding Calls TransferringCalls Making Conference Calls Messaging

Programming Your Telephone

Autodial Programming

Station Speed Dial Programming

Response Message Programming

Automatic Redial Programming

Using Miscellaneous Features

AccountCodeEntry

.Background Music

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CallForwarding................................. 6

Call Override Features

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CallWaiting.................................... 7

Display Contrast Adjustment Do Not Disturb

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Extended Dual Tone Multiple Frequency (DTMF)

MuteButton.................................... 9

Paging ......................................

Personal Ringing Tones

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Privacy........................................4 1

Pulse/Tone Switching

Voice Announce Blocking

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.35 .36 .38

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.4 1 .4 1

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Glossary .......................................

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Index.............................................5 3

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III

Figures

1. ExecuTech LCD Speakerphone

2. ExecuTech Multiline Telephone

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Tables

1. Quick Reference Guide

2. Display Summary

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Using This Guide

In the United States, the Comdial ExecuTech is one of the finest telephone systems available. To help you use your ExecuTech telephone to its fullest capacity, we have written a clear, comprehensive user guide.

This guide is divided into eight sections, each of which is marked with a tab for easy access. These sections tell you how to:

Answer calls, Make calls, Hold calls, Transfer outside calls, Make conference calls, Leave messages, Program your ExecuTech telephone, and Perform miscellaneous functions.

For your convenience, a quick reference guide, a glossary and an

alphabetical index are included in the back of this user guide.

If you have an LCD speakerphone (Figure l), Table 3 gives you

a summary of what you will see in the display and when you will see it.

Knowing Your Telephone

The following features on your ComdialExecuTech telephone are explained in terms of what they allow you to do. The telephones in Figures 1 and 2 are the same except for the additional programmable buttons and the display shown in Figure 1.

Hold Button

- Places a line on hold

- Stores pauses in number sequences while programming

- Used for programming and accessing second level autodials

Volume Control

- Regulates the volume of the speaker and, for most models, the handset

Intercom Button (ITCM)

- Selects an intercom line

- Initiates many of the features of the ExecuTech

Ringer Volume Control (LO, HI, OFF)

- Lets you vary ringer volume from low to high to off

TAP Button (must be preprogrammed for either function)

- Recalls dial tone, or

- Activates host system features

Transfer/Conference Button (TRANSEONF)

- Transfers calls

- Sets up conference calls

Mute Button

- Keeps the person on the line from hearing your conversation

- Adjusts the contrast of the display from light to dark

Speaker Button (SPKR)

- Turns your speaker on or off

- Disconnects a call when your handset is on-hook

- Ends or cancels programming

Message Waiting Light

- Tells you that there is a message for you

Conhued on next page

Knowing Your Telephone (continued)

Programmable Buttons

- Allow you to program your telephone for automatic dialing functions

- Allow you to program your telephone for Direct Station Selec-

tion (DSS)

- Show which lines are either in use or on hold (red light)

Alphanumeric Display

- Displays time, day and date

- Keeps you apprised of the status of your telephone

- Provides programming prompts

Headset Jack (optional)

- Allows you to use your telephone privately and handsfree

- Helps improve operation of high-call-volume businesses

Handset ~1

Speaker

Volume Control

Alphanumeric Display

/---Ringer

Volume Control

-Programmable Buttons

TAP

Button

Transfer/Conference-

Button

Mute

Button

Speaker-----

Button

Figure 1. Comdial ExecuTech LCD Speakerphone

Buttons

-Keypad Buttons

Intercom

Button

Handset

Volume Control

\-Ringer

Volume Control

i-A

Programmable

Buttons

Speaker

TAP

Button

TransferlConference-

Button

Mute-

Button

Speaker-

Button

(MNTR)

b :,..,,-

Keypad Buttons

Programmable

Hold --/

Button

Figure 2. Comdial ExecuTech Multiline Telephone

10 (()I

I I

/ I I

I I

Prograrhmable /Intercom

Buttons

Button

Buttons

Using Your Speakerphone

A speakerphone gives you the freedom to use your telephone without lifting the handset. After initial contact is made, you can carry on a telephone conversation and still be free to do other

things. Whenever the instructions “Lift the handset to talk” appear

in this guide, they may be ignored if you have a speakerphone. During the course of a conversation you can always switch from

the speakerphone to the handset for privacy. To do this, just lift

the handset and talk. To return to speakerphone use, press the SPKFC button and hang up the handset.

To manually place a call using your speakerphone:

1. Press the line button or the ITCM button,

2. Dial the number.

3. When party answers, talk. To autodial using your speakerphone, just press the

programmed button and talk when your party answers.

To answer a call with your speakerphone:

1. Press the line button with flashing red light.

2. When party answers, talk.

To.end a call with your speakerphone, just press

SPKR .

What the Lights Mean

The lights on your telephone let you know the status of lines,

features and the intercom.

Next to a DSS/BLF button:

Steady red = station is in use. Flashing red = station is receiving a call. Fast flashing red = station-to-station messaging has been set.

Next to a line button:

Steady red = another station is using this line.

Flashing red = a call is coming in on this line.

Faster flashing red = the call has been placed on hold by another

station.

Next to a feature button:

Steady red = the feature is on. Light off = the feature is off.

Next to an intercom button:

Steady red with a quick flash = you are using your intercom. Fast flashing red = auto redial is in use. Fast flashing red with repeated off periods = night mode is on.

Steady flashing red = an LCD message is set on your telephone.

What the Rings Mean

Two short rings = intercom call.

Single longer ring = outside call. One short tone burst = voice announce and OHVA.

Three short tone bursts = ring back from a held call, callback from

a queued call.

You can vary the ringing tone of your ExecuTech telephone, choosing from one of four different rings. This way, you can identify your ring even though you may not be close to your telephone.

Additionally, so you won’t be disturbed when you’re busy on a call and another call rings at your station, the ring volume is subdued automatically.

Using Your Telephone

Answering Calls

0 u tside Calls

To answer,

l Press button of ringing line (flashing red light). l Lift handset to talk.

NOTE: Pressing a button is not necessary q:

Your ringing line is your prime line, or

Your telephone has ringing line preference.

Intercom Calls

To answer a voice call,

Speak toward the telephone.

Lift handset if privacy is desired.

NOT.!?: Voice calls can be blocked, See the discussion titled Voice An-

rwunce Blocking for details.

To answer a tone call,

Lift handset to talk.

Call Pickup

To answer a call that is ringing within your group,

Lift handset.

Press ITCM .

Dial a@. Talk.

Continued on next page .

Call Pickup (continued)

You can answer a call that is r@ging at any telephone if you know the extension of the ringing telephone,

Lift handset.

Press

1~0.4 .

Dial @ @. Dial extension number of ringing telephone.

Night Transfer

After the attendant sets the night transfer feature, an outside call can be answered from any station within the system.

l Press rTCM

l Did@@.

l Answer call.

when you hear ringing.

Off-Hook Voice Announce

Your telephone may be set up for either an Off-Hook Voice Announce (OHVA) or a Secure Off-Hook Voice Announce.*

This feature allows an intercom caller to break into your outside

call with an announcement either through your speaker (OHVA) or through your handset receiver (SOHVA).

An OHVA consists of a quick tone burst and an announcement from the speaker of an adjunct feature module.

* SOHVA is available on the following ExecuTech telephones: 6714X-xx All Revs. 66OOE-xx Rev. B and later 6620E-xx Rev. D and later 6614E-xx Rev. D and later

6614T-xx Rev. C and later

662OT-xx Rev. I and later

Continued on next page

Off-Hook Voice Announce (continued)

To respond:

l Speak toward the telephone. l If desired, press

MUTE to prevent distant party from hear-

ing the response.

A SOHVA consists of both several short tone bursts and an announcement in the handset receiver. The distant party cannot

hear the announcement. To respond:

l Verbally: Press and hold MUTE button down and reply

by speaking into handset. Distant party cannot hear response.

l Non-verbally: If the announcing station has an LCD

speakerphone, pressing a preprogrammed message response button causes a message to appear in their display and disconnects the announcing station.

Station Monitoring

If your station is set up for station monitoring, when a BLF light flashes (indicating station ringing), you can pick up the call by

pressing the DSS button. However, after you answer the call and either put it on HOLD or

begin to transfer it, the DSS light will go out. Press TAP if you have to retrieve the call.

Making Calls

Outside Calls

To dial outside calls manually,

l Press button to select line. l Listen for dial tone. l Dial number.

When party answers,

l Lift handset to talk.

NOTE: Selecting a line is not necessary

signed to your telephone.

a prim line has been as-

For automatic dialing, just press the programmed button and lift handset to talk.

If your system has line groups,

l Press lTCM . l Dial line group access code

9 = line group 1

uim

81= line group 2 82 = line group 3

83 = line group 4

l Listen for dial tone. l Dial number.

If all the lines in the group are busy, you can place your station in a queue to await an idle group.

l Press ITCM .

l Dial the line group access code (9,81,82,83).

l Hear busy tone

Continued on next page .

Outside Calls (continued)

Dial @ @ and hang up. When line group is free, your telephone ringer will sound five short tone bursts..

Lift handset, hear dial tone, and place call.

To cancel queuing,

Press lTCM .

Diala (8;;;, and hang up.

When you share a line with another station and the line is busy, you can place your station in a queue to await an idle line. Whiie

on hook,

Press “OLD .

* Press line button.

When the line is free, your telephone will sound five short

tone bursts telling you that you can use your line.

Intercom Calls

Intercom calls may be dialed manually or, using a programmed button (DSS), automatically.

voice call

manually,

e Lift handset.

Press rrCM .

0 Dial extension number.

Talk.

voice

call automatically (DSS),

0 Lift handset.

Press DSS button.

* Talk.

Continued on next page

Intercom Calls (continued)

To tone call manually,

l Lift handset. l Press rTCM . l Dial extension number. l Press

NOTE: Some systems may be set up to tone signal as the first option.

To tone

l Lift handset. l Press DSS button. l Press rTCM .

rTCM again. Called telephone will ring.

Pressing ITCM a second time is not necessary in this case.

call

automatically (DSS),

conversation can take place.

When intercom party answers, two-way

Off-Hook Voice Announce (OHVA)

To make a voice announcement to another station that is off-hook

or busy on a call,

l Make intercom call.

. .

Hear either single tone burst for an OHVA or several quick

tone bursts for a SOHVA.*

l Make announcement. When you hear a busy tone, this

means the station is on the speakerphone and you cannot make an announcement. The person you are calling will, however, hear a ring from his telephone.

* SOHVA is available on the following ExecuTech telephones: 6714X-xx All revs. 6614T-xx Rev. C and later 66OOE-xx Rev. B and later 6620E-xx Rev. D and later 6614E-xx Rev. D and later 662OT-xx Rev. I and later

Continued on next page

Off-Hook Voice Announce (continued)

l Wait on line for reply.

If announcing from an LCD speakerphone, called station may send non-verbal reply for display. As response is displayed, the announcing station is disconnected.

NOTE: The caller cannot control how the announcement is received.

This depends upon the equipment used and class of service

programming.

Automatic Callback

If the intercom station you have called is busy, you can queue to the busy telephone.

1. Dial a @ when you hear a busy signal.

2. Hang up. Your telephone will ring with five short tone bursts when the one you called becomes idle.

3. After you lift the handset, the telephone you called will ring. If you don’t lift the handset, the callback is cancelled.

To cancel automatic callback before it rings:

1. Pressm( .

.2.

Hang up.

Automatic Dialing

This is one- or two-button dialing using programmable buttons other than keypad buttons.

To automatically dial numbers,

* Press button programmed for desired number.

If button is programmed on second level (under DSS button),

o Press

“OLD and then press DSS button.

Automatic Redialing

If the last number you have called is busy or is not answering, use this feature. Once activated, it automatically redials the number

once a minute for 10 minutes.

To activate automatic redial,

l Press button programmed for that purpose (that you have

labeled “auto redial”).

l Number will be dialed once a minute for 10 minutes.

If called station is busy,

l Press auto redial button to begin redial cycle immediately.

(ITCM light flashes.)

To cancel automatic redial,

l Press auto redial button orlift and replace handset, or press

any station button. (ITCM light goes out.)

NOTE: Using your telephone cancels auto redial.

Speed Dialing

Speed dialing is autodialing using the keypad buttons. Station

numbers are personal numbers, i.e., business associates, travel

agencies, etc., that are used only by you. System numbers are public numbers, i.e., the corporate office, the company lawyer, etc., that are accessed from every station.

: : :--

.::.

Make sure you have a list of the system speed dial numbers. To speed dial station numbers if on-hook,

l Dial the keypad number (0 through 9) you have

programmed into your telephone.

If off-hook and on a line:

l Press “OLD . l Press the keypad digit (0 through 9 ).

Continued on next page

Speed Dialing (continued)

i.5,

To speed dial system numbers if on-hook,

l Press * l Dial the memory location numbers (01 through 99)

programmed into the system by the attendant.

If off-hook and on a line:

l Press “OLD .

Dial a plus the memory location digits (01 through 99).

Last Number Redialing

The last number dialed can be automatically redialed with a oneor two-button action.

l Press

press

e Listen for ringing or busy tone.

# . (If on line listening to dial tone,

HOLD , then press # 0 .)

Ringing tone: When party answers, pick up handset.- -

- Busy tone: Press @to disconnect.

Saved Number Redialing

The first 16 digits of the last manually dialed number can be saved for later redial.

To save the number,

* Press button preprogrammed for this purpose.

To dial a saved number,

* Lift handset.

o Press ’ riOLD

AYITE: You can store only one 16-digit number at a time.

rk-)

, then press preprogrammed button.

I.: :

Holding Calls

Manual Hold

To place a call on hold,

l Press@

To retrieve a held call,

l Press line button with flashing light,

l Press TAP

Exclusive Hold

This means that only you can retrieve the held call on your telephone.

To place on exclusive hold,

if station does not have line appearance.

l Press

“OLD twice.

To retrieve exclusive hold,

l Press line button with flashing light.

l Press

TAP if station does not have line appearance.

Direct Station Hold (parking a call to a station)

To place a call on direct hold,

l While on line, press lTCM

on hold.

l Dial a @ @ plus the extension number of

the station receiving park.

AtoZ

[;~t~~t~t~t~t ;~:~~:~:$!:I :

KELLATRONICS, INC

. This places the outside call

Continued on next page...

mtDDmxc@,4

ml,-,.

j.. .:

I:,:

Direct Station Hold (continued)

To retrieve a direct hold call,

* From the hold receivin extension,

dial@@ &.

To cancel a direct hold call from station that placed call on hold,

l Dial a @ plus extension number of the station

holding the call. Doing this reconnects you to the outside

line.

Call Park (parking a call to an orbit)

To park a call in one of nine orbits,

l While on line, press l Dial a park zone access code (91 through 99).

To retrieve a parked call,

e From any station, press 0 Dial the park zone access code (91 through 99).

@a.

Hold Recall Feature

After a preprogrammed length of time, a call placed on hold will

automatically ring back to the telephone that placed it on hold.

If the call is on exclusive hold, it will revert to manual hold after the hold recall time period. The call can then be retrieved by anyone with that line appearance.

Transferring Calls

When transferring a call you can either identify the caller before you transfer (screened) or you can transfer the call without identifying the caller (unscreened).

Screened Transfer

To screen and transfer a call to another station in the system,

l Answer call.

I:-.. :,.::.

. .

l Press CONS . l Dial extension number of party to be transferred to.

e!i3

Press DSS button for one-button intercom calling.

Call is placed on hold automatically.

* When intercom party answers, announce call.

l Hang up handset.

If the called party is busy or does not answer,

Unscreened Transfer

To transfer an unscreened call to another station in the system,

l Answer call. l Press COW . l Dial extension number of party to be transferred to.

ci!3

Call is placed on hold automatically.

Press DSS button for one-button intercom calling.

Continued on next page . . .

: i . .

: -.

Unscreened Transfer (continued)

l Hang up handset.

NOTE: If the station to which unscreened tran$ers are made is busy,

the transferred calls will camp-on at the station. Each call will automntically ring the station when it becomes idle.

l If a transferred call is not answered after a preprogrammed

time, it will ring back to your station.

l Answer by pressing flashing line key.

i. ..,

Making Conference Calls

Multiline Conference

(2 outside lines, I inside station)

To set this up:

l Make first outside call.

l Press CONF

l Make second outside call.

l Press CONF .

. Outside call is placed on hold automatically.

Conference is established.

To remain in conference with one conferee,

l Press the line button of the remaining party.

To drop out of established conference,

Dial a and hang up.

Add-On Conference Calls

(1 outside line, 2 inside stations)

To set this up:

l Establish outside call. l . Press

CONF .

ically.

l Dial extension number of intercom party. l Wait for answer, then announce your conference inten-

tion. (Ask called party to lift handset.)

Outside call is placed on hold automat-

l Press

NOTE: Conference volume levels are dependent upon the

CONF

. A three-way connection is established.

c-9

quality of the external lines.

Three Inside Stations

To set up a three-party internal conference:

l Make first internal call.

l Press 02.4~ .

l Establish second internal call. (Ask called party to lift

Internal call placed on hold automatically.

handset.

Press @ . Conference is established.

To drop one conferee and remain in conference with other conferee:

l Stay on line when one party hangs up.

!....

:-:,

!. i I’ . . i

Messaging

Message Waiting Light

If your station has been designated as a central message desk, you can turn on the message waiting light (above HOLD) of any telephone from your station to let the user know that a message awaits pickup.

To receive a message at an alerted station,

Observe flashing light.

Lift handset.

Press @@.

Connection to station that left message is automatic.

To turn on the message waiting light,

Press@=@.

Dial extension number of station to be alerted. The message waiting light of called station will flash.

To turn off the message waiting light,

Press @a@ .

Dial extension number of station that was alerted. The

. message waiting light of called station wilI turn off.

To turn off the message waiting light during message-delivering conversation.

Press rrCM .

LCD

Messaging

System-supplied messages can be set at a station to be received or displayed by a calling LCD speakerphone. These messages give information on the status of the telephone user.

In the back of this guide there is a list entitled “LCD Messages.”

Fill it in after the attendant gives you the list of messages.

To turn on message,

l Dial the desired code number from your message list. The

default messages of “Back At” and “Call” may be used:

For default message 1, which is “Back At,” dial time in twelve-hour format using the # as a colon.

For default message 2 which is “Call,” dial telephone number of where you will be.

l Press @ or @. Intercom light flashes steadily.

To turn off message and your intercom light,

i .:

I. j:. ;

; :’

Response Messaging

When you receive a secure off-hook voice announce, an off-hook voice announce or a tone-signalled intercom call, this preprogrammed feature lets you send a message back to the LCD of the calling station.

The response messages are preprogrammed by the attendant and stored in the system. ,You may send them by pressing a programmable button designated for sending messages

NOTE: When you send a response message, the calling party will be dis-

connected.

Station-To-Station Messaging

When a station-to-station call is made and no one answers, the caller may leave a message by activating the BLF light at the called station if the calling station is stored as a DSS /BLF at the called station.

To turn on message light,

l Make intercom call. If there is no answer:

Dial a a . BLF light at called station flutters.

To turn off message light,

l Dial extension number of station to turn off light.

To answer messaging,

l Press DSS associated with lighted BLF light.

If the calling station is not stored as a DSS at the called station, then the call will transfer to the central message desk, if programmed. Then the central message desk (usually the attendant’s station) can light the message waiting light of the originally called station.

Programming Your Telephone

A utodial Programming

Autodial is a feature that lets you:

l Dial lengthy numbers using one or two buttons. l Store frequently used feature codes.

Autodial can be store&

* At a blank programmable button, or

l On a secondary level under a DSS button.

Before you begin programming, write down:

l The line(s) you will use to access the number.

l The number or feature code you are storing.

As you program numbers, fill in the identification strips on your

telephone. Write first level numbers on the ID strips and secon-

dary numbers on the index pullout directory in the front of your telephone.

Because the programming steps for outside numbers, intercom numbers and feature codes vary slightly, they appear here as

separate steps.

Programming Outside Numbers

1. Press @ @ @ Q-J .

2. Press programmable button you want for storage.

3. Press your line button or 0 (for last line used or prime line, if assigned).

4. Dial the numbers to be stored:

@ You can enter up to 16 digits. * All digits on the keypad are valid. e You may need a pause between numbers to compensate

for differences in response time between your system and the host system. If you do, press the HOLD button to insert a pause. Then, continue dialing.

Continued on nextpage..

Autodial Programming (continued)

Programming Outside Numbers (cqntinued)

If your system is behind a ,host- system that needs a

hookflash to access a feature, press the TAP button. Then,

continue dialing.

5. To continue storing, press the,TRANS/CONP button and repeat steps 2-4.

6. Press SPKA to end.

You can store a number under a DSS button. Just repeat steps l-6, using the programmable button mentioned in step 2.

Programming Outside Numbers Using Line Groups

Line groups are represented as 1,2,3, and 4 on the keypad. The

table below shows the line group and its corresponding keypad number.

82 83

To store a number using a line group:

1. Press @$==a.

2. Press programmable button you want for storage.

3. Press either 1 (9), 2 (81), 3 (82), or 4 (83) on the keypad.

4. Dial the number you are storing.

5. To store another number, press the TRANWONF button and repeat steps 2-4.

6. Press SPKR to end.

Continued on nextpage .

Autodial Programming (continued)

Programming Intercom Numbers (DSS/BLF)

Press the DSS button you want for storage.

Dial the intercom number to be stored.

To store another number, repeat steps 2 and 3. Press SPKR to end.

Programming Feature Codes For convenience and quick access, you might want to store feature

codes. Some examples of these are:

To program feature codes,

2. Press programmable button you are using for storage.

Call Forwarding (on and off)

CallPickup

Automatic Redialing

::’

: . . j.l

3. Enter the codes for the feature. Example: For Call Forwarding to a specific extension, press @ a @ @ and extension of telephone you want calls forwarded to.

To store another code, press the TRANSKONF button and

4. repeat steps 2 and 3.

5. Press spKR to end.

NOTE: See Quick Reference Guide in back of this guide for complete

feature code listing.

Station Speed Dial Programming

Using the keypad digits, you may store frequently used telephone numbers that only you will access. Before you begin, make a list of:

l The storage location you are using (0 through 9 on the

keypad).

l The line the call will go over. l The telephone numbers or feature codes you are storing.

Use the directory in the pullout index tray in front of your telephone to store the list.

To program station speed dial numbers,

1. Press @J a a @ ,

2. Press a keypad button (0 through 9) that you are using for storage.

3. Choose the line to be used:

- 0 = last line used or prime line (if assigned)

- line key ITCM = intercom

- 1 through 4 = line groups

Dial the number to be stored (up to 16 digits); if you need

4. a pause between numbers, press the HOLD button.

5. Press

COW to continue entering numbers.

et3

6. Press @to end.

Response Message Programming

This program lets you set up a button to be used for making a non-verbal response to an OHVA, a SOHVA or an intercom call. The response appears in the display of the calling station.

To assign a button for non-verbal response:

1. Dialemma.

2. Press the programmable button you want to use for message access.

Continued on next page

: . i::

Response Messaging Programming (continued)

3. Dial@.

4. Dial a message number (0 through 9).

NOTE: Preprogrammed messages are created by the

attendant.

5. Press

SPKR to end.

Automatic Redial Programming

To program a button on your telephone for redialing calls you make that are either busy or do not answer,

1. Press @a aa.

2. Press programmable button.

3. Press # 0 .

4. Press @to end.

When you push this programmed button after having made a call that is busy or doesn’t answer, the system will automatically dial the number evey minute for ten minutes and ring the number for approximately 30 seconds. To cancel auto redial, simply lift and replace the handset.

;.’ i:,j

Using Miscellaneous Features

Account Code Entry

If you need to enter an account code for the SMDA report while calling a number, you can do so using this feature. However, code entry is voluntary, i.e. if you do not enter a code, the call will continue to go through.

To enter account code:

1. Select line. The display on the LCD speakerphones will prompt for “Account Code” if programmed to do so.

2. Press @@ @@J .

3. Dial account code. Listen for dial tone.

4. Dial number you are calling.

NOTE: If you hear an error tone after step 3, check the account code for

validity.

Background Music

If supplied by your system, music can be set to play through your telephone speaker.

To turn music ON:

1. Press @a a.Speakerlightwilltumon.

2. Adjust loudness of music with speaker volume control.

To turn music OFF:

* Press@aa.Speakerlightwilltumoff.

MITE: Background music automatically turns oflduring calls.

Call Forwarding

You can forward your calls to ring at another station, To forward intercom and prime line calls to another telephone:

1. Press @a @@.

2. Dial extension number of telephone to which calls are to be forwarded.

3. Hang up.

To cancel intercom and prime line call forwarding:

Press@=@@ andhangup.

To forward all calls to another telephone:

1. Press @Q a @.

2. Dial extension number of telephone to which calls are to be forwarded.

3. Hang up.

To cancel all call forwarding:

press@=@

andhangup.

NOTE: Your station will ring with a short ring burst each time a call is

forwarded to remind you that your calls are being forwarded.

Call Override Features

Executive Override If your telephone has this feature, you can break into a conversa-

tion at another station. When you make an intercom call and hear

a busy signal:

1. Dial a @ @ sound at the called station.

2. Join in-progress call.

. Five short tone bursts will

Continued on next page

Call Override Features (continued)

Service Observing For training purposes, this feature allows you, undetected, to

monitor a conversation at another station. To monitor an in-progress call:

1. While on-hook, press

2. Dial extension number of station you are going to monitor.

@a@@.

3. Press SPKR to end.

Call Waiting

You can send a call waiting tone to a busy station and wait for an answer.

To activate call waiting:

1. Make intercom call and hear busy signal.

2. Dial a @a. Called party will hear tone.

3. Remain on line, waiting for called party response.

To cancel call waiting, hang up handset. To answer call waiting if you receive a call waiting tone while on

a call:

1. Hear short tone burst in receiver.

2. Either place call on hold or complete present call and hang up. Waiting call will begin ringing.

3. Lift handset to answer.

Display Contrast Adjustment

If your telephone has an LCD, you can adjust the contrast of the display by holding down the MUTE button on your telephone. After five seconds, “Contrast Level” and a number shows up in

the display. Continue holding down the MUTE button; the display

contrast changes.

The numbers 0 through 7 represent the display contrast from light, or 0, to dark, or 7.

When you have adjusted the display contrast to suit you, release the MUTE button.

NOTE:

For this feature to work, your telephone may not be in use, in

&ding background music.

Do Not Disturb

This feature keeps calls from ringing at your station and makes

your station appear to be busy to intercom calls. If your telephone has this feature, press the button arranged by

class of service programming for this purpose. The light associated with this feature will turn on when you are using “Do Not Disturb.”

To cancel this feature, press the button again.

NOTE:

Generally, this feature cannot be overridden by the caller; the

caller will hear two quick tone bursts every three seconds. Some

stations, however, have the ability to override “Do Not Disturb.”

Extended Dual Tone Multiple Frequency (DTMF)

You can extend the length of the dial pad tone from the standard length to a preprogrammed longer length for accessing answering machines, banking computers, etc. that require dial pad tones longer than 80 msec. in length.

To extend tone length,

l Take station off-hook. l Press line button if line is not automatically selected.

I i

Extended Dual Tone Multiple Frequency (DTMF)

(continued)

Wait 10 seconds and dial number. System will generate long dial pad tones.

Immediately press HoLD , then press line button to set

system to generate long DTMF dial tones.

Continue dialing.

To alternate between long tone and standard tone length during a

call,

Press 0 HoLD , then press line button.

Continue dialing.

Mute Button

By using the MUTE button, you can block transmission of your voice to the distant party. For example, if someone comes into your office to talk to you and you do not want to interrupt the distant party, just press the MUTE button.

Mute works in two different ways:

I. If you are on-hook using a speakerphone and an outside

line, press

MUTE

and release. Mute stays on.

2. If you are off-hook, you must press and hold @ for it to stay active.

Paging

If you have an external paging unit set up by the installer,. you can

page over it:

1. Lift handset.

2. Press button dedicated to paging; press button preprogrammed for paging access; or dial paging access number.

3. Make announcement.

4. Hang up.

You can also page all stations through their intercoms (all-call paging) or just some stations (zone paging). To do this:

1. Lift handset.

2. Press rTCh4 .

3. Dial 87 for all-call paging. Dial 84, 85, or 86 for zone

4. Make announcement and stay on line if waiting for an

5. Hang up handset.

You can answer an all-call or zone page from any station in the system.

To answer this page known as “Meet-Me Page”:

1. Lift handset of nearest station.

2. Press@ @@ .

paging.

answer.

Personal Ringing Tones

You can choose one of four different ring tones to easily identify your station when it rings. To select one of these rings:

1. Press @a=@.

2. Diala,@ ,@ or@ .Oneoffourringing tones will be selected and the next time your telephone rings, you will hear the difference.

Privacy

By pressing a button designated a “privacy button,” you can allow another person to join you in a call. This feature is preprogrammed by the installer.

PulselTone Switching

If your local telephone service is pulse (rotary), but you have to

convert to tone while dialing, press the # button at the point in the dialing sequence where conversion to tone is required. The system will switch back to pulse dialing when you end your call.

You can program pulse-to-tone switching by pressing the # button during autodial or speed dial number storage.

Voice Announce Blocking

You can prevent voice-signalled intercom calls from sounding through your station speaker.

To block voice calls:

Press @a@.

To un-block voice calls:

Press @ a @J .

This feature also blocks SOHVA and OHVA calls.

Table 2. Display Summary

Display Type

Automatic Callback

Camp-On 118

Call Costing

Call Cost 1.27

1 Call Forward

Fwd To 122

Call Messaging

1‘

Message

When Displayed

When waiting for a busy telephone to signal that it has become idle, the display shows that the feature is active.

When you push

after making a call, if programmed, call cost appears in display.

Display shows extension number of telephone to which call is forwarded.

Display prompts for message.

Entering a keypad digit (O-9)

causes a message to be displayed.

HOLD

button

Example:

Call Timer

Call Time 1:57

Back At

Begins during dialing and displays for 10 seconds after hang-up.

To recall display for last completed

call,

press

HOLD

key.

Table 2. Display Summary (continued)

1 Dialed Numbers

When Displayed

The display shows extension num-

200

Station: 200 Line: 9782200 Access Codes: 9p18049782200

Display Contrast Adjustment

Contrast Level X

Do Not Disturb

Hold Recall Feature

Recall S118 L 2

The display will show all dialed numbers or names along with any dialed codes.

Display after holding down Mute button for five seconds. X = 0 through 7

Display shows “Do Not Disturb” when feature is active.

When a timed hold recall occurs, display shows line being held and holding telephone.

Table 2. Display Summary (continued)

Display Type

1 Last Number Redial

5552222

260

1 Line Queuing

Camp-On Ll

Camp-On Gl

Line Selection

Line 2

When Displayed

When last number dialed is redialed, display shows selected line, then display shows dialed

number.

When queuing for a line, the display will show the queuing arrangement.

When line is selected for calling. When ringing line is answered. Lines can be programmed to display numbers or names, i.e. WATS.

Mute

Display shows when feature is active.

Table 2. Display Summary (continued)

Display Type

When Displayed

Paging

Zone Page X

All Call

“Station Name”

Display for zone paging (paging some stations).

Display for all-call page (paging all stations).

Display when answering page.

(Station Name = station originat-

ing page.)

Programming for Autodialing and Station

Speed Dialing

Location

Line

After you press ITCM +k +k 1, this appears in the display.

After you enter location, this ap-

pears in display.

Number

19ppl8049782200

Saved Number Redial

Last No. Saved

After you enter line, this appears

in display.

Display after you dial the number.

When a number is saved, display shows that feature is active. When saved number is dialed, display shows selected line, then shows dialed number.

Table 2. Display Summary (continued)

Display Type

When Displayed

System Clock And Calendar

Tue 1 3:05

Always displayed as top line of display.

NOTE: Date and time are set by attendant as part of system

programming.

Glossary

All-call paging: Paging through the intercoms of all stations in the system.

Automatic callback: System will ring a calling telephone when a busy called telephone becomes idle.

Automatic dialing (or Autodialing): Using programmable buttons to store numbers for one- or two-button dialing.

Automatic redialing: Turning on a program that automatically redials the last number dialed once a minute for 10 minutes.

Call forward: Designating another telephone to receive intercom calls normally directed to the user’s telephone.

Call park: Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone.

Call pickup: Answering a call at one telephone when it is ringing at another telephone.

Call transfer: Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called

pafly. Central message desk:

control message waiting lights and deliver messages to other

stations

in the system.

A station that has been assigned to

Class of Service programming: Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations.

Direct Station Selection/Busy Lamp Field (DSUBLF): Using one button to place intercom calls; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for

a Light that identifies current call status of DSS station. Do not disturb: A mode that disables incoming call ringing and

intercom calling.

Dual Tone Multiple Frequency (DTMF): The tones made by

your telephone when you dial.

Dynamic line key: System temporarily assigns a normally un-

assigned line to an idle line button for certain call handling operations.

Exclusive hold: Only the telephone placing the call on hold can retrieve it.

Executive Override: Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation.

Extended DTMF: This feature lets you lengthen the DTMF tones. You may have to do this when accessing certain computerized equipment.

Handsfree Answer Inhibit: A telephone can be set to block a

verbal response to a voice-announced intercom call. Hookflash: Action that occurs when the TAP button is pressed.

Needed for activating host system features.

Hookswitch: The switch on a telephone which, when depressed

manually or by the handset, disconnects a call.

Keypad: Buttons 0 through 9, +K and #used for dialing numbers.

Last number redialing: Automatically dialing the last number dialed.

Messaging: Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display

of a telephone that gives information on your status. Mute: A fixed feature button that keeps a distant party from

hearing your conversation. This button also lets you adjust the

telephone display contrast from light to dark.

Night transfer: Transferring incoming calls to a particular station(s) for off-hour answering.

Off-hook voice announce: The ability to make a voice announcement to a busy station. The announcement can be secure (heard through the handset receiver), or non-secure (heard through the telephone speaker).

Personal ringing tones: A telephone can be arranged to ring in one of four distinctive tones.

Prime line: A line designated to a particular telephone and automatically selected when the handset is lifted.

Programmable buttons: Each telephone or station has buttons that can be user-programmed for autodialing numbers or feature codes, or other special purpose dialing requirements.

Pulse/Tone switching: Changing from pulse/rotary dial signals to tone/DThIF signals.

Response Messaging: Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display.

Ringing line preference: An automatic connection to any out-

side line ringing at the station when the station handset is taken

off-hook.

Saved number redialing: Saving a last manually dialed number for later autodialing.

Secure off-hook voice announce: A private announcement that can be made to a busy party which they hear through the receiver of their handset.

Speed dialing: Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by

anyone in the system).

TAP: Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash.

Tone call: A ringing intercom call.

Trans/Conf: A fixed feature button that allows you to transfer outside calls and set up conference calls.

Voice call: A verbal intercom call. Voice announce blocking: A telephone can be set to block voice

calls sent to it over the speaker.

Zone paging: Paging through the intercoms of some stations or departments in the system.

Account code entry 35 All-call paging 40 Answering calls

Intercom 9 Night transfer 10 Off-hook voice announce 10 Outside 9 Pages 40

Automatic callback 16

Automatic dialing

Programming 29

Using 16

Automatic redialing 16

Background music 35

Index

Call forwarding 36 Call override features 36 Call park 20 Call pickup 9 Call waiting 37 Conference calls

Add-on conference calls 23 Multiline conference 23 Three inside stations 24

Direct station hold 19 Display contrast adjustment 38 Do not disturb 38

Exclusive hold 19 Executive override 36 Extended Dual Tone Multiple Frequency (DTMFJ 38

Hold recall 20 Holding calls

Call park 20 Direct station 19

Exclusive 19

Manual 19

Intercom calls

Answering 9 Making 14

Programming numbers

3 1

Last number redialing, using 18 LCD messaging

Turning off 26 Turning on 26

Making calls

Conference 23 Intercom 14 Outside 13

Manual hold 19 Message waiting light

Receiving message 25 Turning off 25 Turning on 25

Messaging

LCD 26 Response 26 Station-to-station 27

Mute button 39

Night transfer, answering 10

Off-Hook Voice Announce (OHVA)

Making 15 Responding to 10

Outside calls

Answering 9

Making 13

Programming numbers 29

Paging

All-call 40 Answering (“Meet-me”) 40 Over PA system 40 Zone 40

Personal Ringing Tones 4 1

Privacy 41 Programming

Autodial numbers 29

Automatic redialing 33 Feature codes 31 Intercom numbers 3 1

Outside numbers 29 Response messaging 32

Station speed dial numbers 32

Pulse/Tone switching 41

Queuing

Line group queuing 13

Station line queuing 14

Response messaging

Programming 32 Using 26

Ringing tones, personal 41

Saved number redialing 18 Secure Off-Hook Voice Announce (SOHVA)

Making 15

Responding to 10 Service observing 37 Speakerphone operation 6 Speed dialing

Station 17

System 18 Station speed dial programming 32 Station-to-station messaging

Answering 27

Turning off 27 Turning on 27

Transferring calls

Screened transfer 21

Unscreened transfer 2 1

Voice Announce Blocking 4 1

Zone paging 40

Frequent/y Called Numbers

/Votes

LCD

Messages

1 Back At 2 Call 3 4 5 6

LCD Message Index

7 I

9 I

I I

Comdial 2000 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

Using This Guide

Knowing Your Telephone

Using Your Speakerphone

What the Lights Mean

Using Your Telephone

Programming Your Telephone

Using Miscellaneous Features

Glossary

Index