Comdial 13B User Guide

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IMl66-107

Table Of Contents

Chapter 1 System Overview . . . . . . . I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-l

..y

introducing The System Publication Overview

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Understanding The Manyal Scope Related Publications Accessories

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Hardware Summary

Common Equipment Description

Station Description

General Specifications

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Chapter 2 Description Of System Features Chapter 3 Installation

Mounting Considerations Mounting Procedure AC Power Connection

SystemGrounding

Line Connections Line Grounding Station Connections Station Wall Mounting

DSS/BLF Console Installation

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Power Failure Station Connections

Auxiliary Equipment Interface

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Common Audible And Auxiliary Ringing Interface External Paging Interface

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External Paging Interface - Line Port Data Device Connections

Music Interface

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Add-On Expansion Modules

Introduction

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Add-On Expansion Module Installation

Software Cartridge

Introduction Installation

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Data Communications With The Digital Telephone System

Equipment Required Connections

Communication Procedures

Caller Identification Service Support

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System Checkout And Failure Isolation

Initial Condition

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Checkout ................................................

Failure Isolation

Installer/User Information Regarding FCC Rules And Regulations

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1-1 1-2

1-2

1-3

l-4 l-6

l-l

2-1

3-l

3-1

3-2 3-4

3-4 3-6

3-6 3-10 3-16 3-20

3-22 3-23 3-24 3-26

3-27 3-26

3-30

3-31 3-31 3-34 3-36 3-36

3-36 3-38 3-38

3-38 3-41 3-40 3-40

3-40

3-40 3-40

3-42

Continued on next page . . .

. . . III

Table Of Contents

IM166-107

Chapter4SystemProgramming.

General Programming Information

Programming Overlays. Supporting DigiTech Telephones Converting Button Designations When Using Impact Telephones

Class Of Service Programming Master Clear And Class Of Service Defaults System Configuration - Miscellaneous Features

System Configuration System Configuration - Feature Inhibiting

LineConfiguration

Station Configuration

Station Configuration - Miscellaneous Features

Station Configuration - Button Mapping

Miscellaneous Programming Features Video Display Terminal Programming Feature

Video Display Terminal Programming Procedure Video Display Terminal Remote Programming Configuration

Class Of Service Configuration Records System Configuration Records

System Configuration - Miscellaneous Features

System Configuration - Timing

System Configuration - Feature Inhibiting

Line Configuration Records Station Configuration Records

Station Button Mapping Record

Miscellaneous Programming Features Records Programming Overlays

Chapter 5 System Operating Characteristics

Operator’s Manuals Typical DigiTech Telephone Features Typical Impact Telephone Features Typical Americom Telephone Features

Feature Dialing Code Numbering Plan

Controls And Indicators

System Ringing Patterns

Intercom Call Progress Tones

Line Select Lights

Message Waiting Light

Intercom Light

BLFLights

Speaker Light.

MuteLight

Chapter6 Maintenance

Technical Assistance And Repair Service

Fuse Location

Wi~ng..........................................~.....~

Frequently Asked Questions Concerning The Digital Telephone System

Publicationindex.. ..............................................

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Timing Features

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4-1

4-q 4-l

4-2 4-2 4-3

4-4

4-5

4-12

4-14

4-15 4-22

4-22 4-36 4-43

4-78 4-79

4-79 4-87

4-88

4-88 4-90

4-91

4-92 4-93

4-94 4-l 00 4-l 17

6-l

5-l 5-2

5-3 5-4 5-5 5-6 5-7

5-8 5-10 5-l 1

5-l 5-12

5-12 5-12

6-l

6-l 6-l 6-q

6.2

1.1

& ,:I:

”

’

Continued on next page - . .

IM166-107 Table Cf Contents

Illustrations

Figure Figure l -2a. Station Images - DigiTech Telephones Figure 1-2b. Station Images - Impact Telephones Figure Figure Figure 3-l. Mounting Dimensions Figure 3-2. AC Power Connection And System Grounding Figure 3-3a. Common Equipment Line Connections

Figure 3-3b. Typical Line Connections. Figure 3-4a. Common Equipment Station Connections

Figure.3-4b Typical Station Connections

Figure 3-5. Station Wall Mounting Details Figure 3-6. Typical DSS/BLF Console Connections Figure 3-7. Power Failure Connection Figure 3-8. Auxiliary Interface Connections Figure 3-9. Typical Common Audible Interface Wiring Figure 3-10. Typical External Paging Connection Figure 3-11. Typical External Paging Connection - Line Port Figure 3-12. Typical Data Device Connections Figure 3-13. Music Interface Figure 3-14. Add-On Expansion Module Configuration Figure 3-l 5. Expansion Module Installation Figure 3-16. Software Cartridge Installation and Removal Figure 3-17. Data Communications Interconnection Diagram Figure 3-18. Caller ID Interface, Common Equipment, and Data Printer Interconnection

1-l.

Outline Dimensions - Common Equipment

I-3a.

Outline Dimensions - DigiTech Telephones

l-3b.

Outline Dimensions - Impact Telephones

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j-5

1-6 1-7 I-8 1-g

3-3 3-5 3-8

3-9 3-12 3-13 3-19 3-21

3-22 2-23 2-25 3-26 3-27 3-29 3-30 3-32 3-35 3-37 3-39

3-40

Tables

Table 3-l. Line Connections Table 3-2. J-l Station Connections (4-Line, Table 3-3. Jl Station Table 3-4a. Jl Station Connections(l6-Line, 3SStation Base Unit)

Table

Table 3-5. Line Connections - 408 Expansion Module

Table 3-6. Station Connections - 408 Expansion Module

3-4b. 52

Station

Connections(8-Line,

Connections(l&Line, 32Station

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8Station

l&Station Base Unit ......................

Base Unit)

Base Unit) ....................

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3-7

3-14

3-l 5 3-l 6

3-17 3-31 3-33

lM166-107

System Overview

Chapter 1

System Overview

Introducing The System

The digital telephone system is an expandable

communications system with many attractive characteristics including the following:

Unitized base unit which includes all system

features.

self-contained.

Expansion modules which increase station and line capacity.

available. It can be added singly or in pairs to increase the station and line capacity of an existing base unit installation.

Subdued off-hook voice announce (SOHVA) feature.

talk to a busy station without being heard by the

outside party at the busy station. The called user can easily send back a pre-programmed LCD message or talk to the caller without being heard by the outside

party.

Programmable buttons.

buttons can be programmed to provide functions such as direct station selection (DSS), auto dial, system feature access, line access, messaging and more.

The base unit is full featured and

A 4-line, 6-station expansion module is

The SOHVA feature allows a station user

Many of the telephone

Programmed buttons helps station users eliminate manual dialing errors.

Service observing.

quality of service without interrupting calls by monitoring a trainee’s activity without being heard by

the distant party at the trainee’s station.

Dual intercom.

provided so that station users can handle two intercom

calls at once. One intercom call can be placed on hold while a second intercom call is serviced or both calls can be conferenced together.

Station Message detail accounting (SMDA)

reports.

costing of all calls made over outside lines. It also

provides SMDA printout reports of all costed calls as well as displaying call costs on LCD speakerphones.

Caller ID interface.

provides an interface for a caller ID decoder device. The device can decode the ID data that the CO

delivers to it over the outside lines, and send the

decoded information out the RS-232 data port for

printing.

Supervisors can help insure

A second intercom button can be

The system provides built-in estimated

The digital telephone system

l-l

System Overview IMl66-107

Publication Overview

Understanding The Manual Scope

This publication contains a technical discussion of the

digital telephone system. Included in this manual is

the following information:

Chapter 1, System Overview:

provides a generalized understanding of the

This chapter

letter of I or later

Support for digital single-line proprietary telephone

system, an explanation of the supporting documentation, and a summary of the equipment

hardware.

Chapter 2, Feature Description:

This chapter

TAB096A

speakerphones

provides a detailed discussion of the features provided by the digital telephone system.

Chapter 3, Installation:

This chapter provides

detailed installation instructions and connection

details.

Chapter 4, Programming:

This chapter provides

detailed programming instructions for setting the

operating parameters of the system.

Chapter 5, Operating Characteristics:

This chapter summarizes operating characteristics and provides special tone and indicator details.

Chapter 6, Maintenance:

Special maintenance

details are provided in this chapter.

TAB097B

Support for /mpact digital proprietary telephones

TAB099

Expanded options for account code entry

Support for caller ID service

TAB113

Support for the lmpacf proprietary multiline telephone (product code 8112N)

Support for the Americom telephones (product code 70nnn and 71 nnn) with the 10408,10816, and

This manual includes information about enhancements to the digital telephone system that are provided by

periodic software releases. The information was previously published in the following Technical

Telephone type query for button mapping through VDT programming

Additional support for caller ID service

Advisory Bulletins.

TAB068

Support for the ATI-D analog terminal interface

device

Support for the DigiTech DD32X and Americom

XD64X

Provision for programming a night mode button

DSS/BLF consoles

Software revision 8 and later

The following related publications contain additional

information applicable to this system.

General Information

IMI 01-005 Handling Of Electrostatically Sensitive

Components

Simplified hybrid operation

Support for DigiTech telephones with a revision

Enhanced automatic call back

Support for ExecuMail voice processing system

Software revision 11 B

Enhanced operation with Americom LCD

Software revision 12A

Software Revision 13A

Enhanced SMDA reporting

Software Revision 138

632 software cartridges.

Related Publications

TAB080

Support for dual DD32X DSSIBLF consoles

TAB091 A

Software revision 9 and later

Software revisions 10 and 11A.

Additional dial time for the DISD option Changed defaulted first choice signalling style for

intercom calls Supports both on-hook and off-hook call

announcing from speakerphones Enhanced subdued off-hook voice announce

operation Expanded personal ring tone choice

User Information

Operation With DigiTech Telephones and Consoles (product codes

77OOS,

7714X, and

7714s -

all with revision I and later, and DD32X)

GCA70-220 DigiTech LCD Speakerphone

System User’s Guide

GCA70-221

DigiTech Multiline Telephone System User’s Guide

GCA70-226 DigiTech Attendant’s Supplement

GCA70-184 GCA7rI-232

DigiTech Station User’s Guide DigiTech Single-Line Proprietary

Telephone User’s Guide

l-2

IMl66-107

System Overview

GCA70-187

Operation With /mpactTelephones and Consoles (product codes 80248,8124S, 8012S, 8112S, 8112N,

8101N,

GCA70-245

GCA70-244 /rnpacf Multiline Telephone

GCA70-247 GCA70-248 GCA70-246

GCA70-256

and

DiglTech DSWBLF Console

User’s Guide

IB64X)

./mpact LCD Speakerphone

System User’s Guide

@act

Attendant’s Supplement

Impact Station User’s Guide impact Single-Line Proprietary

Telephone User’s

Impact DSWBLF Console User’s Guide

Operation With Americom Telephones (product codes

701 OS, 7016S, and 711 OX)

GCA70-149

GCA70-151 Americom System User’s Guide GCA70-153 Americom Attendant’s Guide GCA70-257 Americom LCD Speakerphone System’Useh

Guide

Accessory Information

lMl89-037 Installation Instructions For The

Guide

GCA70-239 User’s Guide For The

Accessories

By employing the Analog Terminal Interface (ATI-D) device, the digital telephone system can support the operation of the following accessories:

ExecuMail and Eloquence voice mail and automatic

attendant equipment

Industry-standard telephones and telephone

devices

The Comdial DigiTech and

impact

LCD speakerphones with product codes of 7700s and 80248, revision H and earlier, include a built-in

headset port. Speakerphones with a revision of I and

latepprovide an auxiliary jack for headset interface.

The Supra Polaris headset by PLANTRONICS INC,

345 Encinal Street, Santa Cruz CA, 95060 is compatible with the digital telephone system and may be connected to the headset port or auxiliary jack of

these LCD speakerphones.

Two Supra Polaris models are available for use:

NOTE: The system delivers subdued off-hook voice

Using the Caller Identification Interface (product code

CID08), the digital telephone system provides caller ID

information as part of the SMDR printout and as ASCII data input for use with personal computer based application programs.

Americom Station User’s Guide

Analog Terminal Interface (ATI-D)

Industry-Standard Telephone

OH2001 Monaural Single Receiver

OH2002 Binaural Dual Receiver

announce (SOHVA) messages to the headset

port. Because a telephone headset exhibits a

“coupling” effect between the ear piece and the

microphone, it may allow the outside

paw

to hear the SOHVA message. The Plantronics headset

will

minimize the coupling effect but

may not complerely eliminate it.

Hardware Summary

The digital telephone system consists of an electronic

Digital Service Unit (DSU), usually referred to as common equipment, optional expansion modules to extend station and line capacities as required, a

software cartridge containing the operating system

programming, dedicated digital electronic key telephones, and interconnecting wiring consisting of

small, 2-- or 4-conductor, twisted-pair cable. The station and line capacity of the base unit and

optional expansion module are per the following chart.

MODEL CO/PBX STATION NO. CAPACITY CAPACITY

GO408 GO81 6 8 16 G1632 GM408 4

The digital telephone system is full featured, and

supports all Comdial proprietary digital telephone models.

The digital system is expandable in both line and

station capacity with the addition of add-on expansion

modules.

1-3

4 8

32 8

System Overview

IMl66-107

Common Equipment Description

The common equipment base unit is a fully electronic

device. It is essentially a special purpose computer system acting as a communications controller between central office (CO), private branch exchange (PBX), or

CENTREX

telephone stations. The software architecture of the common equipment provides complete system support

and great flexibility of operation. The system is fully digital and is ISDN up-gradable

with two usable time slots available for each station. The digital information passes over time division

multiplexing (TDM) highways. The digital information

is an encoded version of the voice transmission and

control signals that are translated into computer

language. The TDM highway can transmit several

signals over a single pair of wires at the same time. The signals are governed by a system clock. This

clock creates an overall point of reference against

supplied lines and the proprietary digital

which the TDM information is synchronized and partitioned into time slots. A time slot is a portion of time assigned to a particular position of the system clock. Each time a particular clock position is reached,

the information associated with that position can be

read. As the system clock goes through the clock cycle, all necessary digital information is passed between the pieces of equipment sharing the highway.

The common equipment consists of a base unit, which

provides complete feature support, and optional expansion modules which provide extended station and line coverage.

The common equipment is contained in a functional,

modem-style metal housing of contemporary design in

keeping with the needs of the modem off ice environment. It is engineered to be wall or rack mounted. The outline dimensions of the common equipment base units are illustrated in

Figure l-l.

l-4

System Overview

4-Llne, Mtatlon

Base

Unit

&Llne, l&Statlon Base Unit

Figure l-l. Outline Dimensions - Common

l-5

Equipment

System Overview

IMl66-107

Station Description

The digital telephones employed with the digital telephone system are electronic, microprocessor- controlled, devices. They allow not only multiline

pickup but also single button access to features

available from the serving CO, PBX, or CENTREX

switch as well as the common equipment. The digital telephones are available in several different images with several models available in each image. The

images and dimensions of the various digital

telephones are shown in

Figures 1-2 and 1-3.

7700s

oom

00 00

00 00 00 00 00 00 00 00 00 00 00

DD32X

00 00

00 00 00 00 00 00 00 00 00 00 00

Figure

l-2a.

Station Images - DigiTech Telephones

1-6

System Overview

8024s

8012s

81248

8112s

8112N

Figure

IB64X

l-2b.

Station Images - Impact Telephones

1-7

8101N

System Overview IMl66-1 a7

7016s

XDA16

XD64X

Figure 1-2~. Station Images - Americom Telephones

1-8

IM166-107

System Overview

8.625"

X658"-

4.983"

4.069"

7114x

7114s 7700s

4,007"

2.887"

Figure

Outline Dimensions - DigiTech Telephones

Ma.

System Overview

IMl66-107

l-10

IMl66-107

System Overview

7010s 7110x

10.55

7016s

Figure 1-3~. Outline Dimensions - Americom Telephones

1.41

System Overview

IMi66-107

General Specifications

SYSTEM CAPAClTY Go408 GO816

LINES STATIONS

DSS/BLF CONSOLES

INTERCOM PATHS

4 8 16

Two per sta. Two per sta. Two per sta. Two per sta.

Non-blocking Non-blocking

8 16 4

MAXIMUM SIMULTANEOUS INTERCOM CONVERSATIONS PAGING PORTS PARK ORBITS

Non-blocking 1 1

Non-blocking Non-blocking Non-blocking

SPEED DIALS

SYSTEM STATION

AUTODIALS

POWER FAIL CIRCUITS

POWER REQUIREMENTS (Fully loaded system)

VOLTAGE

CURRENT POWER: VOLT/AMPS

COMMON

EOUIPMENT

DIMENSIONS (approx.)

WIDTH (inches)

HEIGHT(inches) DEPTH (inches)

WEIGHT (pounds)

STATION DIMENSIONS (approx.)

10 Unused buttons

Go408

0.6A

7ow

8OVA

Go408

16.5

21.3

3.8

17.5 Wide Image

99 99 10 10 not app. Unused buttons Unused buttons not app.

1 1

GO816

go-129

VAC Singlephase -all models

2.0 A 135w

19OVA

GO816

16.5

27.1

3.8

Narrow Image

DigiTech

FOOTPRINT (inches) WEIGHT (pounds)

8.625 X 7.658

2.5

not app. not app.

Impact

FOOTPRINT (inches) WEIGHT (pounds):

10.75x8.9 9.08x8.9

2.25

Americom

FOOTPRINT (inches)

WEIGHT (pounds)

CONFERENCING

(Maximum Combinations At Any One Trme)

10.65X8.5

2.9

GO408 and GO81 6

8.4X8.5

2.1

1 five-way plus 1 three-way plus 2 SOHVA 2 four-way plus 2 SOHVA

1 four-way plus 3 three-way 5 three-way plus 1 SOHVA

SMDA STORAGE CAPACITY PER CARTRIDGE

SOFfVVARE REVISION 13A AND LATER

lCHO#S9408 10818/SO816

800

1600

SOFtWARE REVISION 12AAND EARLIER 900 1800

STATION CABLE REQUIREMENTS

TYPE

MAXIMUM LENGTH

SWITCHING PRINCIPLE

2-wire (1 -pair) twisted, non-shielded cable

1009 feet with 24 gauge wire, 2000 feet with 22 gauge wire

Digital, time division multiplexing (TDM). Provides non-blocking

switching with stored program control

G1632 GM408

32 8 Non-blocking

Non-blocking

not app. not app.

not app.

G1632 GM408

2.1A 15ow

200VA

G1632

16.5

not app. not. app.

not app. GM408

16.5

27.6 9.25

4.5 1.75

30.5 xxx Single Line Proprietary

6.5x8.5

1.9

8.9x7.1 3

1.75 not app.

not app.

G1632 4 five-way plus

1 three-way plus 1 SOHVA 6 four-way plus 2 three-way 3 four-way plus

16 three-way

9 three-way

11632/51632

1600 1800

lMl66-.107

TERMINATIONS

STATION

Standard 50-pin male connectors for connection to external distribution field.

LINE

Standard, 8-conductor mini-jack (USOC 14C)

STATION MESSAGE DETAIL RECORDING PORT

FORMAT

PARITY DATA BlTS STOP BITS BAUD RATE HANDSHAKING

Serial, pseudo RS-232C None 7 or 8 (programmable) 1 or 2 (programmable) Programmable in class of service Xon

-Xoff

Hardware - CTS

CABLE LENGTH

500 Feet maximum

MUSIC IiJTERFACE

INPUT LEVEL

INPUT IMPEDANCE

CONNECTOR

Volts

Approximately 500 Ohms RCA phono jack

PA PORT

OUTPUT LEVEL

OUTPUT IMPEDANCE

CONNECTOR

400 Millivolts peak-to-peak (typical speech)

Approximately 500 Ohms

RCA phono jack

System Overview

peak-to-peak maximum

CENTRAL OFFlCE LlMlTS

LOOP LIMITS

CABLE INSULATION LEAKAGE

INDUSTRY/REGULATORY STANDARDS

MEMORY RETENTION

AFIER

POWER LOSS

FCC REGISTRATION NUMBER

KEY SYSTEM HYBRID SYSTEM

RINGER EQUIVALANCE NUMBER

PRODUCT CODES

69408 -

4-Line , &Station GO81 6 - 8-Line, 16Station G1632 - 1 &Line, 32Station GM498 - 4-Line, 8Station

Expansion Module

1900 Ohms maximum loop

15,000 Ohms minimum

FCC Certified, part 15 (Class A) FCC registered (fully protected)

LISTED by OSHA-accredited, nationally recognized, test laboratory

EIA RS478 Bell publication 48002 guidance Hearing aid compatible handset

68 hours minimum

CWUSA-61535KF-E CWVUSAS1536-MF-E

1.38

7714X DigfTech

7714s DigiTech 7700s DigiTech

24Line

24Line 24Line

Multiline Monitor Telephone

Speakerphone

19408,

SO408

10816, SO81 6

LCD Speakerphone 11632, s1632

7701 X DigiTech Single-Line Proprietary Telephone

DD32X Digiiech 32-Button DSS/BLF Console

80248 /mpact 24-Line LCD Speakerphone

81248 Impact

8012s Impact

24Line

Speakerphone

1FLine

LCD Speakerphone

8112s Impact 1 P-Line Speakerphone

8101 N Impact Single-Line Proprietary Telephone 8112N Impact Muttiline Proprietary Telephone

IB84X Impact 84-Button DSWBLF Console

701 OS Americom 1 O-Line LCD Speakerphone

7119x Americom WI-Line Multiline Monitor Telephone 7016s Amencorn 16-Line LCD Speakerphone XDA16 Americom l&Line Adjunct Feature Module

XD64X

Americom 64-Button DSS/BLF Console

IMl66-107

Description Of System Features

Cha

Description Of

Abandoned Hold Release

Refer to the discussion titled

Access Denied

Refer to the discussion titled Line Features.

Account Codes

(With Forced Positive Verification)

System users can employ account codes to identify

calls by category or by any other desired grouping so that the system can print reports. The account code entry can be voluntary or, beginning with software

release 13A, the programmer can arrange the system

so that the users are forced to enter an account code

before they can make an outgoing call. The system

compares the account code entered by a station user with a list of programmed account entries.

The programmer must program the system so that it verifies an entered account code as valid. If he or she

enables verification and the system cannot match an

account code that a user has dialed with the

programmed account code entries, the system will

sound an error tone if account code entry is voluntary,

or it will prevent the user from further dialing until he or

she enters a matching account code if account code

entry is forced.

A user must enter an account code either.before

dialing an outgoing call or after the distant party on an

incoming call has hung up. Additionally, users may enter an account code before they select a line for an outgoing call if they wish. When they enter an account code without a line selection, the code will apply to any

line they subsequently select at that station. On

incoming and outgoing calls, the user who enters the account code is associated with the call record except when the call is transferred. On transferred calls, the

transferee is associated with the call record. As a feature to LCD speakerphone users, the

programmer can arrange for a message to appear in

the telephone’s display to prompt the user to enter an

account code during incoming or before outgoing calls. He or she can also assign the length of time that the display appears. The user must enter account code digits after the message appears. If the programmer has set the system to verify code entry, it then makes a verification attempt. If the system cannot verify the

account code it causes the display to show an error

message. The user may then re-enter the account

code at this point. If the verification attempt is successful (or if the system does not require that the code be verified), the display will return to its normal

Ho/d.

ter 2

!iystem Features

date and time message. If the account codes are

forced and the call is outgoing, then the line is dropped

at the end of the display time if the user has not entered a valid account code. The programmable

range for the display time is 1 to 20 seconds. When the feature is not enabled, the system inhibits the display prompt.

When a station user activates the last number redial or automatic radial features for outgoing calls, the system will automatically re-use the last account code the user entered at that station unless he or she enters a new one before activating the redial feature.

In addition to turning on the account code feature, enabling its verification, and making it either voluntary

or forced, the programmer must set the account code length, specify the number of digits that the system will

verify, and make up the entire list of account codes that the users will use. Account code length defines the number of digits that a user must enter before the system will accept the code. The length can range from three to 16 digits but cannot be lower than the verified account code length. The verified account code length defines the number of digits that the system will verify before it accepts an account code as valid. As well, verified account code length defines the

number of valid account codes that a programmer can

store (as shown in the following table). A programmer should be aware that when he or she changes the verified account code length, the system automatically empties the list of valid account codes.

Digits Verified Number of Valid Account Codes

3 4

5 6 798

11,12 133 13,14 114 15,16 100

Even though a programmer has arranged a system to force users to enter account codes before making calls, they can always dial certain programmer-defined emergency numbers without an accompanying account code entry. The system allows a maximum of three programmable emergency numbers. The

minimum length of an emergency number is 1 digit

and the maximum length is 12 digits. Users may dial

emergency numbers manually, through system speed

dial, personal speed dial, last-number redial, or

automatic redial -- with or without account code entry.

1000

400 266 200

160

2-1

Description Of System Features

IMl66-107

Account Codes - continued

Account Code Button

A programmer can use station class of service

programming to assign an account code button to any programmable button location at a station as part of

the button mapping procedure. With this account code

button available, the user can press it and then dial an account code without interrupting the call. Only the user of the Account Code button will hear the DTMF tones when he or she dials the code. The distant on-line party will not hear the DTMF tones, and the system will not place the line on hold. The user can hear the distant on-line party while he or she is dialing an account code. If the telephone does not provide an account code button, the user must dial an intercom code before he or she dials the account code digits.

All-Call Paging

Refer to the discussion titled Paging.

Analog Terminal Interface Support

With software release revision 8, the digital telephone system supports the operation of the Analog Terminal

Interface (ATI-D). The ATI-D is a multipurpose on-premise accessory with dual circuits that provide an industry-standard telephone interface. This feature adapts most industry-standard (IST) devices and the

ExecuMail voice processing system to the digital

telephone system. The ATI-D accepts both tone and

pulse (rotary) dialing from these devices. Each ATI-D circuit will drive a load with a maximum ringer equivalence number (REN) of 2.0 thus allowing more than one IST connection at each ATI-D circuit input. The ATI-D supports a wide variety of IST equipment such as model 500 and 2500 telephones, cordless

telephones, answering machines, and FAX machines.

The ATI-D is housed in a metal enclosure powered by the telephone system through the station

port connections. It contains a ringing generator to

generate a ringing signal for the IST devices.

ancj

Area Paging Interface

Refer to the paragraph titled External Paging interface found in the discussion titled Paging.

Automatic Dialing Of Stored Numbers

Automatic Dialing

The system supports up to 22 automatic dial (autodial)

numbers per station. Autodial buttons can store up to 16 digits plus an intercom or line selection. Stored

digits include 9-0, +# and #. The system stores a

pause at any point where the HOLD button is pressed, and stores a hookflash at any point where the TAP button is pressed. Automatic dialing provides a way to obtain one-button access to frequently used system features. This feature does not require any class of service to enable it.

Programmable DSWBLF

A station user can store one-button, direct station selection (DSS) at any memory button location to create a DSS memory button. When this button is pressed, any active outside call, is automatically placed on hold and an intercom call is automatically made to that previously stored station number. The visual

indicators of the stations programmed at the button locations form a busy lamp field (BLF). The BLF conveys station status to the user. An autodial number can also be programmed as a secondary function at every DSS/BLF memory location. No class of service is required.

Station Speed Dial

Each station provides 10 speed dial number locations at the keypad buttons. Station speed dial numbers can be up to 16 digits in length and can include line or

intercom selection, numbers, #, hookflash signals. A user can store a pause by pressing the HOLD button and store a hookflash signal by pressing the TAP button.

System Speed Dial

The system provides 99 system-wide speed dial

numbers. The system speed dial numbers can be up to thirty-two digits in length, and can include numbers,

programs the system speed dial numbers at station 10

or 12 for use at every station in the system. No class

of service programming’ is required.

Automatic Hold For Intercom

Assist Button

Refer to the discussion titled Messaging.

Refer to the discussion titled Hold.

Automatic Hold - Transfer To Line

Automatic Callback

Refer to the discussion titled Intercom.

Refer to the discussion titled Hold.

Automatic Pause Insertion

Refer to the discussions titled Automatic Dialing and

Recfiahng.

++,

pauses, and

+#,

pauses, and hookflash signals. The attendant

2-2

IMl66-107 Description Of System Features

Account Codes - continued

Quantity Of Emergency Numbers For Forced

Account Codes

With software release 14A, the quantity of emergency

numbers that the forced account code feature

provides increases from three to 10. There is no change in programming required to achieve this from the method currently discussed in the programming chapter of your system manual.

2-2A

(TAB1 17~35)

IM166-107

Description of System Features

Automatic Redial (Of Busy

Number Or Unanswered Call)

Refer to the discussion titled Redialing.

Automatic Station Relocation

With this feature, the system will automatically

recognize a particular station should that station be relocated to a new station port. When someone places a telephone at a new port location, it will continue to provide the same class of service parameters and respond to the same extension numbers as it did at the original station port. A programmer must enable this system feature using system class of service programming. As an added

feature when someone plugs an LCD speakerphone in

a new station port, the system will prompt the user on

the display to verify the relocation of features.

Auxiliary Equipment Interface

An installer can use the auxiliary equipment interface to connect a telephone device or a data device to an outside line ahead of the common equipment. The system can detect an off-hook condition in a device that an installer has connected to the auxiliary equipment interface, and turn on the status light for that line at telephones that have that line appearance.

It does this to indicate that the line is busy and not available for station use. Auxiliary equipment interface

connections provide connections to lines 2 and 4. A

user cannot interrupt an external device by pressing

the line button unless the line has been programmed

to be non-private.

Auxiliary Ringer Interface

Refer to the discussion titled Ringing.

Background Music

Refer to the discussion titled Music features.

The system provides all of the basic, lA2-type, key

service features. These features are: selective line pickup, common line pickup, multiline pickup, and hold. No special class of service programming is required.

Battery Back-Up (Chassis, Cable, And Batteries)

The manufacturer offers battery back-up assemblies

including chassis, cable, fuses, and batteries as optional kits available through normal distribution channels. The assemblies are designed so that

installers can connect them directly to the

uninterruptable power source (UPS) interface located

on~the-common equipment chassis. The system does

not require any action from the telephone user to

make it operate on battery power nor does it require any class of service programming action on the programmer’s part.

Battery Back-Up Interface

The common equipment cabinet provides an interface for an optional battery back-up kit to give full

uninterrupted system power in case of an AC power loss. The switching and charge circuitry are in the common equipment, while the batteries, chassis, and cable are packaged as a separate option. When

plugged into an active AC power source the common equipment will constantly charge the attached batteries. Built-in circuitry automatically switches to battery power when AC power is lost. With batteries at full charge, a fully loaded system will operate for a minimum of one hour without AC power.

Refer to the discussion titled Class Of Service.

Refer to the discussion titled Intercom.

Basic Key Service (1 A2) Emulation

Battery Back-Up

Block Programming

Call Announce With Handsfree

Answerback

Description Of System Features

IMl66-107

Call Costing And Station Message Detail

Accounting Reports

The system provides built-in, estimated costing of all outside calls. It also provides station message detail accounting (SMDA) printout reports of all costed calls

as well as displaying call costs on LCD speakerphones.

Call costing, in general, provides a means of establishing costs to be applied to outside calls made from system telephones. Call costing computes charges for a call after it is completed. It does not

restrict dialing as toll restriction does. Call costs are

based on a two-tier time rate and includes a line

surcharge cost. A programmer can program

allowances for call set-up and minimum call duration. The system provides several ways of determining call

costing making it is possible to apply reasonable rates for the entire country.

The system will automatically provide a report

whenever the costed call storage reaches 95 percent

previously generated reports. The programmer can

take programming action to always delete the records

after they have been printed. The attendant has the ability to request particular reports to be printed at any

time they are required. The programmer can establish account codes to allow

system users to identify calls by category or by any other desired grouping so that the system can report costing by that category or grouping. Further, the

programmer can define department numbers and assign stations to different departments so that the

system can produce call cost reports on a department-by-department basis.

Programmers must use call costing and SMDA

reporting class of service programming to set the costing features, and assign stations to specific SMDA departments using the station class of service programming. He or she can also enable the LCD speakerphone display of costed calls through station class of service programming.

of capacity. Additionally, the programmer can arrange for these reports to be printed automatically at a specific time of day.

SMDA

Per-Station SMDA

With the release of software revision 13A, the

There are five different SMDA reports which can be

produced:

Detailed report sorted by stations

a Detailed report sorted by account codes 0

Line summary report

Department summary report

Department Call Distribution (DCD)

A general output of all records

programmer can use the VDT programming option to request that the system send SMDA reports to either

data port A or data port B for printout. It is also

possible to use this feature remotely through a data

communications arrangement to capture SMDA

reports. In addition to this VDT enhancement, this software release allows the system to provide SMDA station reports for individual stations when the attendant requests them by dialing certain code

numbers at station 10 or 12. Note, however, that the

Upon completion of report printing, the telephone

system can provide only one station report at a time.

attendant can delete all records the system used for

the reports. The system will not delete any call

records created between the time the report printout was started and completed. If the attendant does not delete the reports after they are printed, a later command to delete records’will delete all records at

that point and not just the ones that were printed in the

Station Message Detail Recording (SMDR)

The SMDR feature generates a call record for printing

as soon as the system collects the record. It presents the call record at an FE-232 level as ASCII transmit

data in an for that purpose.

Reporting

80column

Through VDT Programming

and

format at the data port available

2-4

IM166-107

Description Of System Features

Call Forwarding

This feature allows a station user to designate another station or the attendant station as the recipient of all

calls normally directed to ring at his or her station. If

the user has call forwarding enabled when the

attendant activates night transfer of ringing, the system users station. Calls that the system forwards to a recipient station can be forwarded again by that station user to another station. Thus, two levels of call

forwarding on all calls can occur, first, from station A

to station B and then, from station B to station C. As a

reminder that call forwarding is enabled, a short tone burst will occur at the user’s station for each intercom call that it receives while its calls are forwarded.

When the programmer has assigned a call forward

button to a station, its associated LED will turn on to

indicate that the feature is enabled when the user

presses it; however, if the call forward button is

programmed as a second level to a DSS/BLF button,

the system reserves the LED indication for BLF

indication. On LCD speakerphones that are recipients of call forwarding, the display will indicate the extension number or station name for the station from which an intercom call was forwarded.

Call Forwarding - Personal

Call forwarding of personal calls allows a station user to designate another station number (or the attendant

station number) to be the recipient of intercom and

prime line calls normally directed to that user’s station.

For each intercom call received while call forward is enabled, a ring reminder (short tone burst) will be sounded at the forwarding station to remind the user

that his or her calls are being forwarded. On LCD

speakerphones that are recipients of call forwarding,

the display will indicate the extension number or

station name for the station from which an intercom call was forwarded,.

fowards

All Calls

the night ringing assignment of the

Call Park

Refer to the discussiontitled Hold.

Call Pickup

Directed Call Pickup

A station user can dial a code, followed by the

extension number of a ringing station, to answer the

ringing call.

Group Call Pickup

If a call rings to any station in a pre-programmed group and another user in the group wishes to answer

the call, that user may dial the group pickup code and

answer the call. Four different groups can exist with any number of stations in a group. Overlap is provided by allowing stations to be in more than one group thus enabling those stations to pick up for stations in more

than one group. The programmer must place the

system stations in logical answering groups by group

them together using the station class of service

programming.

Screened Call Transfer

Screened call transfer allows station users to transfer outside calls from one station to another, via the intercom link, in one of two ways. If both stations have access to the.line., a user effects a common line pickup

transfer. If the other station does not have access to the incoming line, the user uses the

transfer/conference button to effect the transfer. For a

screened transfer, the transferring user precedes the

transfer with an announcement to the party that is to

receive the transferred call.

Unscreened Call Transfer

A user can transfer a call to anotherstation without first announcing it. The transferred call will camp-on to the other station where it will ring and await an

answer. The call will automatically ring back to the transferring station after a programmable recall period.

There is no limit as to how many calls users can

camp-on to another station. A transferred call will only

ring if the station is idle. If the station is busy, the call will wait until it is idle before it rings. The programmer can use the system class of service programming to set the recall time for an unanswered transferred call.

Unanswered Call Transfer Recall Timing

A transferred call that is unanswered after a pre-programmed length of time will return to the station that transferred it. The system will return the call to both attendant stations when the tandem attendant feature is enabled. When LCD

speakerphones are employed, the display will show the station number or name as well as the line number that is being recalled. The system class of service

programming determines the recall time for an

unanswered call transfer.

A telephone user can signal a busy station with the

call waiting tone to indicate that he or she wishes to

contact them. Users dial a special code to activate the

call waiting tone.

Call Transfer

Call Waiting Tone

2-5

Description Cf System Features

IMl66-107

Caller Identification (ID) Service Support

The central office sends caller ID data along lines that

it has assigned to the Caller ID service. Caller ID information is displayed at a system LCD

speakerphone only if the programmer assigns it to the

Caller ID service, and then only for those Caller ID lines that are assigned to that station and arranged to

perform as follows:

l ring audibly

can be answered by user pressing button for the

ringing line

are transferred to the station fhe station receives Caller ID data for a call between the first and second rings. A programmer can enable the first ring for a line assigned to Caller ID to be either audible or silent. Selecting the “silent” option insures

that the Caller ID data is displayed prior to ringing,

which nearly eliminates the loss of Caller ID data due to premature answering.

Station users may automatically retrieve and dial the

last Caller ID number displayed at a station by using a preprogrammed SAVE recovery button. Because the programmer can store the local area code and up to 100 6-digit area code and local office codes, ten-digit Caller ID numbers can automatically be transformed

into a format that can be dialed (seven-, eight-, and eleven-digit Caller ID numbers are already in a format that can be dialed and do not need to be transformed).

The system will dial those numbers that are present in the 6-digit table as local calls even if they are in

different area codes.

All Caller ID features require that the Caller ID decoder device (product code CID08) deliver Caller ID data to the system’s RS-232 data port B. The programmer

must configure this port to match the output of the Caller ID decoder device. The recommended configuration is 9600 baud, with eight data bits and one stop bit. He or she must use VDT programming

to do this.

Caller ID distribution is in the form of messages which specify the Caller ID data for lines with incoming calls, and identify the stations answering such lines. The data is in the ASCII format and is suitable for use with PC-based application programs.

If a user has stored the station number of a calling

station into the direct station select/busy lamp field

(DSWBLF) of his or her station, the flashing of the

corresponding BLF light will identity the caller. The

BLF lights also indicate the status of the.DSS

telephone using the department pilot number.

Refer to the discussion titled Class of Service.

Calling Station Identification On BLF

Class Of Service Pro

(From Main Sta9

ramming

ion)

2-6

IMl66-107

Description Of System Features

Class Of Service

Block Programming

A programmer can assign a particular line or station’s class of service to an entire block of lines or stations with one programming action. This feature eliminates

the need for him or her to individually program stations

and lines with the same class of service. A programmer can perform a block programming class of service after he or she has programmed a station

class of service or line class of service for a particular

station or line.

Class Of Service Programming

Class of service (COS) programming is used by the installer/programmer to configure and assign all system, line, station, and special purpose operating features. The installer/programmer enters COS programming by dialing an access code over the intercom line. System administrators can enter COS programming with another code to reprogram any system, station, or special purpose operating feature that may require change at a later date. Line

reprogramming ability is not available through system administration programming. The system attendant can reprogram certain system-wide features that

require periodic change by entering COS

programming with another code provided for this

purpose. The station user can program individual

stations for speed dial, autodial and direct station

selection (DSS) by entering COS with a code provided for that purpose. Thus, COS programming is arranged with a hierarchical order from the highest(the

installer/programmer) to the lowest (the station user)

level with a higher level programmer having the ability to do anything a lower level programmer can do without exiting a current programming mode. However, only the station user can program the speed dial and autodial locations at a telephone.

All class of service (COS) programming is performed from station 10 or 12. Any station and console combination will function in this mode and provide visual feedback with the LED associated with the programming button. By employing an LCD speakerphone, however, the programmer will have the benefit of display prompts and verifications to simplify and clarify the programming procedures. Class of service programming access is as follows:

Flexible Station And Line Class Of Service Control

The extension number of a station and all other programmable attributes that are initially assigned to a particular station port and the line, along with all programmable line attributes that are initially

connected to a particular line port can be re-assigned to a different port through programming action. This feature allows adds, moves, and changes without

(From Main Station)

re-locating the station and line wiring. A programmer can use line and station class of service programming are used to reassign stations and lines.

Class Of Service Programming

A programmer can use an asynchronous, serial data terminal with an

service programming through menu-driven procedures. VDT programming provides a menu-driven approach to programming that is

discussed in Chapter 4.

Class Of Service Program Printout

The common equipment provides serial data ports that the installer can use to interface an RS-232 compatible, asynchronous serial data printer to the system. The connected.printer will provide a printout of class of service and toll restriction records. The programmer can use the data printer service class of service programming procedure to specify the nature and extent of each requested printout. He or she can use the system class of service programming to specify the bit-length and baud rate of the data.

Default Functional Program

At initial power-up, the system sets the operating

features to a specific group of operating conditions

(default conditions). The default conditions provide a complete operating system for normal use. The installer can leave the system defaulted or reprogram as desired. After a programmer has reprogrammed a

system, he or she can re-default it by using the system, line, and station class of service programming or use a master clear to default the entire system and erase all stored programmable button information.

Remote Programming And Administration

Both remote class of service programming and the transmission of SMDR data for printing are available through serial data ports. The system supports X-on

X-off terminal control codes as well as a DTR signal for handshaking. The system data communications

operates per the popular XMODEM protocol. The

database can be uploaded or downloaded, error free, from or to a remote computer that is running software that supports the XMODEM protocol. The two serial

data ports allow VDT programming (either local or

remote) to be conducted through one port at the same time that the other port is being used to send SMDR

data for printing. VDT programming of the system is

menu driven.

Refer to the discussion titled Ringing.

(Video Display Terminal)

W-232

interface to effect class of

Common Audible

Ringer Interface

2-7

Description Of System Features lM166-107

Conferencing

Add-On Conferencing

With this feature, a user at a station that is operating in

a private mode can add up to four other stations to an outside call.

Multiline Conferencing

This feature will allow one station to access up to four

outside lines at the same time resulting in a conference arrangement. The user employs the

transfer/conference button to effect the conference.

that already has its logic-paired port occupied; however, one must not this configuration for assigning a console to station ports 10 and 12 because the console buttons will not be usable for programming. As discussed above, this feature is also useful for adding a second console to a station that already has a paired console installed with it.

The digital telephone system automatically recognizes

a console when its connected to a station port and automatically assigns station intercom numbers to the console buttons for direct station selection (DSS) purposes with associated busy lamp field (BLF) status

Unsupervised Conferencing

After a user has established a conference between an

internal party and a maximum of two external parties,

this feature allows the internal party to drop out of the

conference by dialing a special code. The conference between the two outside parties continues in an unsupervised condition.

lights. However, the console buttons are fully programmable and the station user can customize them as he or she see fit by programming them as

DSS buttons or as automatic dialing (autodial) buttons. When the user programs the buttons for DSS use,

autodial capability is also available at a secondary

level at each DSS button. All 32 buttons on the DD32X console and the first 48 buttons on the

Console Support

Beginning with software release 8, the digital telephone system supports the installation and use of a DigiTech DD32X and an Americom XD64X

DSSIBLF console at any available station port. With

software release 12A, console support is extended to include the lmpacr IB64X console as well. The number of installed consoles is limited only by availability; however, since a console complements a

port

IB64X are programmable for DSS and/or autodial use.

While the first

logic-paired port) extends the autodial buttons of the

paired telephone by 32 and provides DSS/SLF coverage for station ports 10 through 41, the second

XD32X

station port) provides DSSIBLF coverage as follows:

companion telephone located in an adjacent station

port, the installer can use up to one-half of the available station ports for consoles. In addition with the dual console feature (discussed later), a full two-thirds

of the total station port capacity is available for console

use. Beginning with software revision of 9, an installer can

assign two consoles to one telephone. This feature is especially useful when used with DigiTech DD32X consoles and a G1832 system that has one or two

GM408 expansion modules included with it. This dual

console feature allows a station user to monitor up to 48 stations from one station location using 32-button consoles.

An installer can install the first console at the station

port that is logic-paired with the station that he or she

wishes to complement. An installer can install the

second console at any station port except 10 or 11

and, use class of service programming to assign it to

the same station port that is logic-paired with the first

console.

An installer can install a DD32X, XD64X, or IB64X

console at any station port and assign it to a station without first installing a console at the station’s

logic-paired port. This configuration is convenient for

When an installer installs a console and programs it to complement a telephone without first having a console

installed at a port that is logic-paired to that telephone, its button assignment is automatically defaulted, as

described above, but the user can reprogram it as

required. It is important to remember that when a programmer programs for a second console, the system sets the console button mapping to that which is described above. When a programmer clear the assignment, the system resets the button mapping to match a logic-paired console. This means that when the second console feature is cleared, the console installed at that port complements the telephone that is installed at its logic-paired port instead of the telephone that is located at the program designated

port,

stations 10 through 41 (through station port 57 with

1864X and

adding a console to an existing telephone installation

XD32X

XD64X

console (the one installed at the

and

console (the one installed at the programmed

On a 32-station system with two 8-station expansion modules, the first 16 buttons are automatically assigned (defaulted) to station ports 42 through 57 for DSS purposes.

On a 32-station system with one 8-station expansion module, the first 8 buttons are automatically assigned (defaulted) to station ports 42 through 49 for DSS purposes.

On any other smaller station capacity system, all buttons are unassigned.

and its buttons are automatically reassigned to

XD64X

consoles).

2-8

IMl66-107

Description Of System Features

Console Support - continued

In addition to the DSS support that the consoles provide to the telephone, the first DD32X console provides COS programming buttons Cl0 through C41 and the second console provides COS programming buttons C42 through C57 when they are needed. You will not need the second IB64X or XD64X consoles for programming purposes since the first one provides complete program button coverage.

Data Security

This data security feature will prevent any type of tone

(DTMF, camp-on, barge-in, etc.) from interrupting a call that is active on a port programmed with the

feature. This prevents interference to non-voice communications from occurring when the port is being

used as a data port (when operating a modem through

an ATI-D port for, example). The programmer can use

station class of service programming to enable a data security port.

Default Functional Program

Refer to the discussion titled Class of Service.

Default Toll Restriction

Refer to the discussion titled Toll Restriction.

Delayed Ringing

Refer to the discussion titled Ringing.

Departmental

Refer to the discussion titled Direct Department Calling With Departmental Call Distribution (DCD).

Callii;oktribution

(DCD)

Designated Programmable Buttons

Designated programmable buttons are those that the

programmer assigns to a station using the button

mapping procedures that are a part of station class of

service programming. These buttons provide one-button access to a broad range of features. While the programmer must assign most designated buttons, the station users can assign the auto redial button and the response message button themselves.

Dial 0 For System Attendant

The system attendant station (station 10) is signalled whenever anyone dials the digit 0 on the intercom line.

Direct Department Calling With

Departmental Call Distribution (DCD)

The system enhances direct department calling with departmental call distribution (DCD) and provides a means by which outside lines can be assigned to one of four different departments. Calls received on

department lines and calls that are transferred to a department from within the system search for an idle station in that department. The system distributes department calls evenly throughout the department stations for answering with individual stations having the ability to be taken out of service as necessary.

The system places calls received on department lines

and calls that are transferred to a department from

within the system in a queue for servicing.

new calls, transferred calls, and held calls a time stamp so that they will be serviced in the order of their arrival.

The system allows up to four departments and allows up to 16 stations (plus one overflow station) in each one. The programmer can assign a station to more than one-department, if desired.. Since the programmer can assign a station to more than one department, she or he can add the attendant station to serve as the overflow station for all departments if desired. The programmer can assign separate pilot numbers (extension numbers) to each department that

the users can use for making intercom calls or doing call transfers to the department.

The direct department calling feature requires that the programmer assign lines and stations to a department.

It does not require that he or she assign department lines to appear at buttons on department stations. If a

site requires that a particular department line must appear at a particular department station, the programmer can assign it; however, the programmer must ensure that neither direct nor delayed ringing is enabled for that line at that station.

An incoming call searches for the first station availabte

to answer a call. If all stations in a department are

busy or ring with no answer (RNA call), the call will go

to the overflow station in that department (if one has

been programmed). If there is no overflow station programmed, the call continues to try the department

stations until it is answered or dropped by the caller. The caller continues to receive ringback tone until the call is answered. The overflow station can service the call or transfer it back to the department using the

department pilot number. When the call is transferred

back to the department by an overflow station, it will

not return to the overflow station until that station is

idle and has no ringing calls either new or transferred.

Instead, the call will camp-on at the department and wait for a station to become idle. The caller will

receive music while on hold if the system is so equipped.

ringing it is recommended that a music source be connected to the system. The call will remain in a held state until it is answered or until the department transfer recall timeout period has ended.

It assigns

provide reassurance to the caller during

2-9

Description

System Features

lMl66-107

Direct Department Calling With Departmental Call Distribution (DCD) - continued

When the recall timeout period has ended, the call will

return to the transferring station.

Intercom calls that are made to the department will test the department stations for busy or a RNA. If all stations are busy, a busy tone is returned to the caller.

Intercom calls will not camp-on at the department but will go to the overflow station. Further, the system

camp-on feature cannot be used to camp-on to a

department.

Subsequent calls to a department on a particular line

always try the next station in the department from

whichever station serviced the last call on that line. To understand this, assume a department with

stations 15, 16, and 12 assigned as department

members

1,2,

and 3. Further assume lines

1,2,

and 3 are programmed to ring in this department. To create a randomizing effect, the system tracks for each line which department member (1,2, or 3)

serviced it last. When the next call arrives on line

for instance, the system makes a search for the next

idle department member after the last one that serviced a call on line 1. Since there are several lines assigned to the department and conversation times and wrap-up times vary, a natural random distribution of calls on lines

1,2,

and 3 at stations 15, 16, and 12

will occur. Further, since the system is keeping track

The station user sets the wrap-up mode by pressing

SHIFT DND and presses these buttons again

the wrap-up mode.

It should be noted that the departments formed for use

with this direct department calling feature are different from those departments used in SMDA reporting. Assign department transfer recall time (unanswered call transfer recall time feature) using the system class of service programming. Assign lines for direct

department calling using the line class of service

programming. Assign department stations, access codes to departments (flexible numbering feature),

and busy/RNA timeout (call forward - busy feature)

using the station class of service programming.

Departmental Calling Distribution (DCD) Report

The attendant station can request a Departmental

Calling Distribution (DCD) report that provides a compilation of department call activity. The statistics that are reported are based on the department assignments that are active at the time of the report and are extracted from the SMDR records collected by the system. For a report to be generated, a

department must exist. All calls that are included in the DCD report, must meet the following conditions

before they are reported as department calls:

on a per line basis of the servicing stations as

department members instead of station numbers, the programmer could rearrange the department list

without having any effect on call distribution. As the programmer adds more stations to a department, the randomizing effect improves.

A DCD report consists of the following columns of

information:

Since the RNA time of a station is a programmable

feature, department stations can be set to have a

short RNA time to allow a call to search rapidly through a department for an answer.

When an outside or transferred call is ringing at a department station, the station user can press the

pre-programmed Do Not Disturb (DND) button to place the station in an off-duty condition. While

off-duty, all outside and transferred calls skip to the next department station. This off-duty condition remains set until the DND button is pressed again to place the station back in service. When the overflow station is set to DND, all incoming and transferred calls will return to the department queue.

A department station can also be taken out of service and placed in a wrap-up mode to provide the user time for doing such things as follow-up paperwork. While a station is in a wrap-up mode, all outside and transferred calls skip to the next department station.

to clear

They must be incoming calls. Outgoing calls are

not reported in the DCD report. The port number of the line which received the call

must be one that is assigned to a department.

The port number of the station which answered

the call must be assigned to a department.

’

Station Number:

The station name or extension

number of the station being reported.

Idle Time:

The amount of time that the station is

on-hook and available to answer a call.

Dept. Calls:

The amount of time spent on incoming calls that rang into the department and calls that were transferred to the department.

Hold lime:

The amount of time that department

calls spent in an on-hold state at a particular station.

Avg. Dept. Calls:

(including on-hold

Wrap-Up Time:

The average time per call

time)that

a station spent on a call.

The time that a station spent in a wrap-up mode doing such things as follow-up paperwork. While a station is in a wrap-up mode, it does not receive department calls. The station user sets a wrap-up mode by pressing SHIFT DND and

repeats the procedure to clear the wrap-up mode.

2-10

IMl66-107 Description Of System Features

Direct Department Calling With Departmental Call

Distribution (DCD) - continued

Missed Calls:

answered at a station and that are cycled by the

system to another station for answering.

Other Calls:

on outgoing call activity, incoming call activity on non-department lines, plus all intercom call activity.

On-Duty Time:

summation of idle time, department call time, wrap-up time, and other call time.

Off-Duty Time:

not disturb mode. While in a do-not-disturb condition, a station is not available to receive calls. The station user sets a do-not-disturb mode by

pressing DND and repeats the procedure to clear the do not disturb mode.

Unanswered Calls:

unanswered at a department.

Calls Answered After

of calls that waited at least 36 seconds

(approximately six rings from the CO) before being

answered.

Calls Handled By Overflow Station:

of calls that were answered and transferred by the

overflow station and then answered and serviced by another station.

Calls Terminated At Overflow Station:

number of calls that were received by the overflow station and were either answered but not transferred or were dropped by the caller before being answered.

The total number of calls that are not

This is a summation of the time spent

The on-duty time includes a

The time that a station spent in a do

Total number of calls that went

Seconds:

Total number

Total

Direct Inward Station Dialing (DISD)

The DISD feature allows an external party to call an

intercom station directly without assistance by the attendant. The DISD call must be received on a line which has been specially programmed to allow this feature. Any line can be programmed to be a DISD

line for both the normal mode of operation and the night transfer (of ringing) mode of operation.

The number of rings which occurs on a DISD line

before it is answered is programmable. By setting a large number of rings, time is allowed for a call to be serviced in a regular manner by stations that have a line appearance for the DISD line. Setting the number of rings to 0 disables the line for DISD use. If a line is

to be dedicated for DISD use, it is a good practice to

set it for one ring. The amount of time allowed for an

extension number to be dialed is programmable and a

DISD assist station can be programmed to answer

calls that are not completed during this dial time limit. When a DISD line is called, it rings for a programmed number of rings. If the call is not answered in a normal manner by a station with the line appearance during this time, the system answers it and presents a

DISD dial tone to the caller. The system then waits for

an extension number to be dialed from the calling telephone. Only one DISD line is serviced at a time; therefore, an incoming call could ring for more than the programmed number of rings if a DISD call is being serviced when a second DISD call is received.

When a valid extension number is dialed, a confirmation tone is sounded, the system attempts a transfer, and thecalled station rings if it is idle. If a called station does not answer within the transfer

recall timeout period, the call is returned to DISD dial tone. If the called station has the call forward feature set, the forwarded station rings. If a called station is busy, the call is placed on hold and camped-on at the busy station. If the camp-on is not answered within the transfer recall timeout period, a busy tone is given followed by DISD dial tone. The system will return the caller to DISD dial tone two additional times and then drop the line (a total of three attempts are made).

NOTE: If the busy called station is part of a hunt

group, the DISD call is routed to an idle station in the

hunt group. If no idle stations are found, the call is

camped-on at the dialed station.

followed in the case of a ring-no-answer (RNA).

If an invalid extension number is dialed, an error tone

is sounded before the DISD dial tone is returned. If a

mistake in dialing is made, the caller can dial a

new DISD dial tone. The system will return the caller to DISD dial tone two additional times and then drop the line. If extension number dialing is not completed

within the programmed dial time limit, the call is routed

to the DISD assist station if one is programmed;

otherwise, the line is dropped. If the assist station is

busy (call will camp-on at the assist station) or if the

assist station does not answer before the transfer

recall timeout period, the system will return the caller to DISD dial tone. If extension number dialing is not completed within the dial time limit this time, the line is dropped.

The installer should connect a music source to the

system so the music can provide a reassurance to the

caller during a camp-on situation when the DISD feature is being used.

The hunt group is not

for ‘a

2-11

Description Of System Features

IMl66-107

Direct Station Call Hold (Station Park)

This feature allows a station user to park a call at a specific station where it will be held without ringing. A

feature code plus a station extension number can be

dialed over the intercom line to park the call or a programmable button can be programmed to provide a “directed hold” to a specific station. The parked call is picked up by directed station by dialing a feature code.

It can be picked up at any station through the use of

the call pickup feature. No class of service is required.

Also refer to the discussions titled Call Pick-Up

Directed and Call Park.

Direct Station Selection (DSS)

Programmable

Refer to the discussion titled Programmable DSSBLF.

Distinctive Ringing

Refer to the discussion titled Ringing.

Do Not Disturb

Any station can be set to a do-not-disturb mode

using the designated DND programmable button and associated indicator (indicator will light when DND is active). While in the DND mode, the station will not

ring on any incoming call nor will it accept an intercom call. A party making an intercom call to a station set in the do-not-disturb mode hears a fast busy tone. The feature cannot be overridden by the calling party

unless the override feature is enabled. The DND

feature is used with the departmental calling feature to

provide a station wrap-up mode and a station off-duty mode.

Do Not Disturb Inhibit

The system can be programmed to inhibit any station from entering the DND mode. System class of service

programming is used to program this feature.

Do Not Disturb Override

Stations can be provided with DND override capability which will allow them to call a station that is set in the

DND mode. The Executive/Attendant Override feature

must also be active for DND override feature to function. Station class of service programming is used

to assign this feature.

(DND)

Dual Console Support

Refer to the discussion titled Console Support.

Dual Intercom

Refer to the discussion titled Intercom.

Dynamic Line Buttons

Through class of service programming, the programmer can arrange certain idle line buttons to serve as dynamic line buttons. This feature allows the system to temporarily assign a line to a station that

normally does not have the line assigned to it, and

have that line appear on a dynamic line button. While the call is appearing on the dynamic line button (LED on), any normal call handling operations can be performed. Station class of service programming allows certain buttons to be programmed as dynamic line buttons

End-To-End Signalling On Intercom

After an intercom call has been established with an

ATI-D port, the system can continue to send dialing

signals (DTMF tones) through the intercom path. This

feature can be performed from every station in the

system, and is used by peripherals such as voice mail

equipment.

End-To-End Signalling On Lines

After an outside call has been established, the system can continue to send dialing signals (DTMF tones) through the telco network and have them received at the distant end for inward call completion (bank by

phone, etc.). This conventional, off-hook dialing

feature can be performed from every station in the system.

Refer to the discussion titled Hold.

This feature allows the user of a station, upon encountering a busy signal at another station, to dial a code that will override the busy signal of a call, sound a warning tone, and allow access to the existing conversation. This feature is enabled through station class of service programming.

Refer to the discussion titled Paging.

A large array of individual features can be disabled

system-wide to provide a basic telephone system. A basic telephone system is useful for installation environments where a large proportion of the stations are accessible to unauthorized users thus subject to

tampering or for environments where station users

must be limited as to the variety of features allowed to them. Features are disabled by system class of service. Once disabled, they can enabled by turning on all features at once using the system default programming.

End-To-End Signalling

Exclusive Hold

Exclusive Hold System-Wide

Enable/Disable

Executive/Attendant Override

’

External Paging Interface

Feature Inhibit

2-12

lMl66-107 Description Of System Features

Flexible Ringing Assignments

Refer to the discussion titled Ringing.

Flexible Ringing Assignments Of PA Port

Refer to the discussion titled Ringing.

Flexible Station And Line

Class Of Service Control

Refer to the discussion titled Class Of Service.

Flexible Station Numbering Plan

Refer to the discussion titled SquareIVon-Square

Configumrion.

Full Button Programmability Of Features

Refer to the discussion titled Programmable

f3uttons.

Handsfree Answer Inhibit

Refer to the discussion titled Mute.

Headset Capability

Certain proprietary LCD speakerphones include an auxiliary jack that provides an interface for a headset. To use a headset, the user merely plugs it into the telephone auxiliary jack and presses the appropriate button on his or her telephone to enable the headset

mode. The telephone transfers its speakerphone

function to the headset. To enhance the headset

usefulness, the system delivers subdued off-hook voice announce (SOHVA) messages to the headset when it is in use.

Hold

Abandoned Hold Release

If an on-hold party hangs up at the COIPBX end of a

connection, causing an interruption in the line current, the system will drop the line from the hold condition

and return it to service. The time interval between

hang-up and line-drop is programmable in line class of

service programming with choices of either 50 msec or

350 msec. This feature is usually dependent upon

special arrangements that must be made at the CO

end of the connection. The line select indicator will

turn off to indicate an idle line after a call on that line

hasbeenabandoned.

Automatic Hold For Intercom

If a user selects the second intercom line while a call is active on the first intercom line, this automatic hold

feature lets the system automatically place the first

intercom call on hold. Use station class of service programming to enable this feature.

Automatic Hold - Transfer

If a user selects the intercom line while an outside line call is active, this system feature causes the system to automatically place the outside call on hold. This

Intercom

(Answer Hold)

feature does not require class of service programming

to enable it.

Automatic Hold - Transfer To Line

A programmer can use class of service programming to make this system feature available to selected stations. When enabled, a user can press any line button and cause an active line to automatically go on hold. This feature allows a user to move from line to line without having to press the HOLD button to place any current calls on hold. Use station class of service programming to enable this feature at the desired stations.

Call Park

The call park feature is similar to a manual hold

condition. A user can park a call a particular station and retrieve it at any station in the system by dialing the appropriate access code. (Note: the retrieving station must have access to the line on which the call appears.) Calls are parked and retrieved within the system through the use of dialing codes. The system provides nine parking circuits (orbits). Call park, when used with the paging features, allows a system attendant to direct calls to roving personnel. A call that is left in a parking orbit for preprogrammed length of time automatically returns to a timed hold recall condition at the station where the user originally parked the call.

Exclusive Hold

Exclusive hold prohibits a held call from being retrieved by any other station. The exclusive hold

condition also links the held call to the timed hold

recall timeout feature. After timeout, the system causes audible and visual signalling to occur reverts the exclusive hold condition to a normal line hold condition.

Exclusive Hold System-Wide Enable/Disable

This feature allows programmers to use system class of service programming to enable or disable exclusive

hold capability on a system-wide basis.

Manual Hold

A button activated feature at each station will place an

outside line on hold. When a user presses the HOLD

button while on a call, the system places the call on

hold, provides a distinctive flash rate of the line button

indicator, and allows the user to access other station

features. A user at the holding station or at any other

station that has access to the line can retrieve the held

call.

Timed Hold Recall

After a call has been on hold for a programmed length

of time the system will re-call the station that placed

the call on hold. The programmer sets the timed hold

recall time period using system class of service programming.

2 - 13

Description Of System Features

Hold And I Use Indications

The light associated with a line button provides a visual indication of the status of that line. When a

station user has a line in-use or on-hold at a station,

the light indication provided at that station is of a

different color than the indication provided at the other stations in the system. No class of service programming is required.

Idle Line Preference

Refer to the discussion titled Line Feature&

Industry-Standard Telephone Support

Refer to the discussion titled Analog Terminal

Interface Support.

Intercom Features

Automatic

If a telephone user encounters a busy tone or a ring

no-answer after calling an intercom station, She or he can dial a special code number that will cause the system to automatically ring both the user’s telephone and the one that he or she was calling. This automatic callback occurs after the busy station becomes idle or after the user at the ring no-answer station takes some action at it that indicates to the system that it is available to be answered. No class of service

programming is required to enable this feature.

Call Announce With Handsfree Answerback

The internal loudspeaker at each station provides

call-announce capability over the intercom link. A user

can make a handsfree response to a call-announce

call without lifting the handset. The user can use the MUTE button to block all

handsfree answerback response. This arrangement will prevent a station user from monitoring another

station site using the monitoring ability of the voice

announce feature. When a user presses the MUTE

button, all handsfree answerback is disabled thus

inhibiting any off-site monitoring. The MUTE light turns on steady to indicate that this feature is active.

Dual Intercom

This feature provides for two separate intercom lines

at the same station. One intercom line is fixed and is

accessed with the Intercom button. The other

intercom line is programmable and is accessed by a programmable button selected for that purpose by class of service programming. Calls are handled on

the intercom lines in much the same manner as outside calls are handled using the line buttons. Special considerations are as follows:

Distant party hang-up causes intercom link to drop.

Callback

The station class of service button mapping procedure

assigns a programmable button to serve as the second intercom button.

Intercom Call Progress Tones

Intercom call progress is marked by special tones. A steady tone is provided for dial tone. Ring-back tone is one second on and three seconds off. For tone signalled intercom calls, a two-tone burst is sounded every four seconds at a called station and returned to

the caller as ring-back. For a voice signalled intercom

call, a single tone burst is sounded at a called station. When a called station is busy, a busy signal of one-haff second on and one-half second off is received at the calling station. A fast busy tone will be supplied when the called station is in the do not disturb mode. ATI-D ports are only supplied with the regular busy tone since fast busy tones could interfere with

the operation of some accessories that can be

connected to this port.

Intercom Hunt Group

Station ports can be assigned to intercom hunt groups. When a station that is assigned to a hunt group is busy or is a ring-no-answer (RNA), a call to it will ring at the next idle station in the group. A hunt group can

be terminal or circular. A call will route down a terminal

group from the called station until it finds an idle station or reaches the end of the group. A call will

search around a circular group until it encounters an

idle station or until all stations in the circular group are

searched. The ringing time at any one station is

programmable. Hunt groups are created through

station class of service programming.

Intercom Line Timeout

Should the intercom line be selected with no dialing or

other action taking place, the intercom will timeout

after 65 seconds, and return to an idle state.

IMl66-107

Intercom call to station already busy on intercom rings in subdued fashion and flashes indicator associated with other intercom button.

With both intercom lines busy, a third intercom call

results in a subdued off-hook voice announce (if

enabled) at busy station.

Pressing a DSS button while on an active intercom call will drop the distant party unless the

automatic hold feature is enabled for the intercom

line through class of service programming. The hold button can be used, however, to place an intercom call on hold before selecting the other intercom line for use.

Any action taken on the intercom by a station being observed via the service observing feature will cause the observing station to return to an idle state.

2,- 14

Intercom Features _ continued on next page. . .

IMl66-107 Description Cf System Features

Intercom Features - continued

Tone Or Voice Signalling

The system allows intercom calls to be tone signalled

or voice signalled as the users desire; however, the programmer uses system class of service programming procedures to determine which signalling method the system will employed as the

primary method. Regardless of the programmer’s arrangement, telephone users can take action to use the alternate method when they need it. See the

previous paragraph titled intercom Call Progress

Tones for a discussion of the intercom signalling tones.

Voice Announce Blocking

This feature allows station users to block voice

announced intercom signalling by dialing a code or

pressing a programmable button programmed for that

purpose. The programmable button used to block

voice signalling is enabled by station class of service

programming.

Key System/Hybrid Configuration

The system can operate as either a key system (KF

designation) or as a hybrid (MF designation) system.

In the past, this digital telephone system provided a hardware strap that installers could move to distinguish between hybrid system and key system operation; however, recent rulings by the FCC have eliminated the need for the hardware strap. Therefore, with software release revision 11 A, whenever the

programmer assigns lines to line groups the system

automatically assumes the hybrid mode. The KF and MF designations are equipment type

categories as stipulated in FCC rules and regulations,

Part 68, and appear as part of the FCC Registration Number on the equipment label. The installer must

report the appropriate registration number to the telephone company at the time of connection along with other FCC mandated information. Operationally, the hybrid configuration allows dial access to

(automatic selection of) outgoing lines. The specific system feature that is enabled by the multifunction

(hybrid) configuration is Line Group (Including Dial

Access).

a higher monthly tariff to the telephone company.

Since this is a PBX type feature, it may incur

Refer to the discussion titled @dialing.

Refer to the discussion titled Messaging.

The system supports the use of digital telephones

having a Liquid Crystal Display (LCD). The display is

capable of providing the station user with a visual

presentation of: call cost, call duration, number dialed, name of called station, name of active feature, date and time, and programming prompts.

Interactive Button Support

Beginning with software release 11 A, the digital

telephone system supports the DigiTech LCD

speakerphone with a revision letter of I and later.

This LCD speakerphone provides the user with three

interactive buttons and expanded LCD displays as a standard feature. The interactive buttons provide the user with quick easy access to system features and straight-forward button programming without dialing codes. The expanded displays prompt the telephone user on the operation and progress of many of the

telephone features and provides designations for the

interactive buttons. Since the interactive buttons provide many user features, their immediate functions vary with the feature. The button functions change to match the feature that the user is currently operating. At any given time, the current button designations show in the display window.

Beginning with software release 118, the digital telephone system provides Americom LCD speakerphones (product codes 701 OS and 7016s) with the same interactive button support. This support

is disabled at default but can be enabled by the system programmer whenever it is required.

Beginning with software release 128, the system includes /mpact telephone support. The impact LCD speakerphones (product code 8024s and 8012s) also provide interactive button and expanded display operation to the telephone users as a standard feature.

Last Number Redial

LCD Messaging

LCD Support .

2-15

IM166-107

LCD Support - continued

Button Query

Beginning with software release 14A, station users who have LCD speakerphones can use their

interactive buttons to access the button query feature.

With this feature, the station user can cause his or her

LCD speakerphone to show the function of each of its buttons on its display.

DesCtiDtiOn

Of Svstem Features

2-15A

(TAB1 17~23)

Description Of System Features

IMl66-107

Line Features

Access Denied, Line Access Restriction

The system programmer can deny access to particular

lines at certain stations in the system. A station user

cannot select a denied line for use. This feature is

programmable on a per line/per station basis in station

class of service programming.

Line Answer From Any Station (Night Mode)

When the attendant programs the system for nighttime operation using the night transfer of ringing feature, the line answer from any station feature is made active. With this feature, a user can dial an access code over the intercom line to allow him to answer any

ringing outside line. The line need not be ringing at

the user’s station for this feature to be used.

Idle Line Preference

When a station is programmed for idle line preference,

it will automatically be connected to the first assigned idle line. The system can be programmed on a per station basis to enable idle line preference. When idle line preference is enabled, taking the handset off-hook will automatically connect the station to any assigned

line that is idle and has been arranged for this feature. The line button will not have to be pressed. If this feature is used in conjunction with prime line

automatic, the user will be given prime line first when

going off-hook. An idle line will be given if the prime

line is in use. The station class of service

programming enables this feature on a per station/per

line basis.

Line Groups

Outside lines can be grouped together in up to four

different groups. Each group is accessible through a

unique dialing code or automatically selected with the

programmable autodial feature. Grouping can reserve

certain lines for certain clusters of stations as in a

tenant-service arrangement. The assignment of line

groups.frees station buttons nom-rally used for line

selection thus making these buttons available for use with a feature such as personal DSS/BLF with station-to-station messaging. Lines are placed in line groups with the line class of service programming.

Line Preselection

A line can be manually selected before lifting the handset (for handsfree dialing) or after the handset is

lifted.

Line And Line Group Queuing

With the line queuing feature, the station user can take action that will place a station in a queue where it awaits the availability of a line or line group. The station is automatically signalled with five tone bursts when the line is available to it for use. Each station can queue one line at a time.

Originating Denied

The ability to originate calls on certain lines can be denied at individual stations through system

programming. The originating denied feature is programmed on a per station/per line basis. Originating denied does not prevent a user from answering a ringing line, retrieving a held call or receiving a transferred call. Call origination on a line is denied at a particular station by the station class of service programming.

Prime Line Automatic

If the programmer uses station class’of service programming to enable prime line automatic at a station, the system will automatically select the designated outside line, intercom line or line group when the user lifts the handset. A user can pre-empt

prime line pickup by preselecting another line before

lifting the handset. If the prime line is ringing, it is

automatically answered when the user lifts the

handset.

Ringing Line Preference

The system can be programmed on a per station basis

to provide ringing line preference on all lines

programmed for ringing at the station. When ringing line preference is enabled at a station, taking the handset off-hook automatically connects the station to

any outside line that is ringing at it. A line button will

not have to be pressed. With ringing line preference enabled, the telephones denote a ringing line with an orange colored status light. If a station also has prime

line assigned, the prime line will always be answered first even though it may be the second line to ring. The ability of a particular station to answer a ringing

line without line selection is enabled by the station

class of service programming.

2 - 16

IMl66-107 Description Of System Features

Manual Hold

Refer to the discussion titled Ho/d.

Meet-Me Answer Page

Refer to the discussion titled Paging.

Messaging

Assist Button

This feature allows a station user to program a button to be used for sending a message to an LCD

speakerphone. Once programmed, the station user can press the ASSIST button at anytime to sound a tone burst at the called station and present a preprogrammed message in the station display. The

user can send a message while on a call without alerting the distant party. This feature is useful for requesting assistance while engaging on a call. For example, a customer service representative could request assistance from a supervisor while talking to a problem caller. The supervisor, upon receiving the tone and noting the display message, could perform

an executive override or service observing action to

join the call

LCD Messaging

Standard and system-supplied custom display messages can be set by dialing a specific code at any station. Such messages are to be received and displayed by any LCD speakerphone that calls the station which set the message. When a message is set, the intercom light at the setting station will flash to

indicate that the feature is active.

Message Waiting

Special feature access codes enable a station user to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a station, a call can be automatically placed to the station that turned it on.

Alternately, one station can-be designated by COS

programming as the central message desk and can be arranged for exclusive message waiting control. The central message desk can be used to control message waiting lights and deliver messages to and from all

.or

monitor it.

other stations in the system. The ability of a station to originate a message waiting signal is enabled by programming action. Station class of service programming provides a station with the ability to originate a message waiting signal and is used to create a central message desk.

Response Messaging

This feature allows a user to reply in a non-verbal

manner to a voice announce or tone-signalled intercom call or to a subdued off-hook voice announce call if the intercom caller is using an LCD speakerphone. A station user can press a programmable button in response to an intercom call and send a message to be shown on the display of the

calling station. Response messages are

pre-programmed by the attendant and later stored by station users at programmable buttons on their

individual stations as need dictates.

Station-To-Station Messaging

If a station has a DSS/BLF appearance at another station, a callback message indication can be left at that station with the can dial a special code to turn on, the BLF light at the called station that is assigned to the calling station. This light indicates that a callback is requested. The

light is automatically turned off if a successful callback

is made.

If a station number is not programmed for a DSS/BLF appearance at another station, attempting to place a call back message will cause the central message desk station to ring. If there is no central message desk assigned, no action will occur.

Modular Wiring And Jacks

2- Or 4-Conductor Wire System

The system can be completely interconnected by

employing industry standard 50-pin connectors and

modular plug/jack combinations. Station wiring is

number 22 or 24 gauge, 2-conductor, twisted-pair

cable throughout the system. If the installer uses

4conductor

for a separate wiring purpose when needed.

DSSBLF

twisted-pair cable, it provides a spare pair

appearance. The user

IMl66-107

Messaging - continued

Message Waiting Originate Default

With software release 14A, the default condition for the message wait originate feature changes from disabled to enabled.

Description Of System Features

2-17A

(TAB1 17~33)

Description Of System Features

IMl66-107

Multiline Proprietary Telephone Support

With software release 13B on software cartridges with a product code designation of Innnn, the digital telephone system provides support for the impact

multiline proprietary telephone with a product code of

6112N. This telephone provides the system users

with economical multiline operation without the added complexity of monitor or speakerphone requirements.

The system automatically recognizes the multiline

proprietary telephone when the installer connects it to a station port. The programmer does not have to take any programming action to allow it to operate.

Music Features

Background Music

If the installer connects a customer-provided external music source to the system, the music from that source will sound through the station loudspeakers after the users turn it on at their stations. They can adjust the loudness of this background music with the

loudspeaker volume control. The system automatically turns the background music off during calls. This feature requires no class of service

programming.

Music Interface

The common equipment cabinet includes an input jack where the installer can connect a customer-provided

music source.

Music-On-Hold

When an installer connects a customer-provided

music source to the system through the music interface jack, the system supplies that music to the outside lines that users place on hold.

Music-On-Hold System-Wide Enable/Disable

After the installer has arranged for the system to supply customer-provided music to calls that users place on hold, the attendant can disable the feature on a system-wide basis.

Music Interface

Refer to the discussion iitled Music Features.

Music-On-Hold

Refer to the discussion titled Music Features.

Music-On-Hold System-Wide

Enable/Disable

Refer to the discussion titled Music Features.

Mute

Every monitor telephone and speakerphone has a

MUTE button which, when pressed, will mute the

handset transmitter (or internal microphone on speakerphones) to prevent the user’s voice from being

heard by the distant party. The MUTE light turns on steady to indicate a muted condition. The button provides push-on/push-off operation on speakerphones or push and hold operation while on

hook. No class of service is required.

Handsfree Answer Inhibit

The user can use the MUTE button to block all

handsfree answerback response. This arrangement will prevent a station user from monitoring another station site using the monitoring ability of the voice announce feature. When a user presses the MUTE button, all handsfree answerback is disabled thus inhibiting any off-site monitoring. The MUTE light turns on steady to indicate that this feature is active.

Night Transfer (Of Ringing)

Refer to the discussion titled Ringing.

On-Hook Dialing

Every monitor and speakerphone provides manual and/or automatic dialing while the station handset is on-hook. The telephone loudspeaker monitors call progress for completion. (The handset must be taken off-hook to provide the voice link on non- speakerphone stations.)

Originating Denied

Refer to the discussion titled Line Features.

Paging

All-Call Paging

All-call paging allows all stations to receive announcements through the station speaker at once. The system can also send all-call paging to the paging

port where it applies it to the input of an external

paging amplifier. Origination of announcements must

be via the station handset. A programmer can arrange each station to receive and/or originate all-call page.

He or she enables the ability to receive and originate all-call paging at a station through station class of service programming.

External Paging Interface

A dedicated paging port or a spare line port can be

interfaced with an external paging amplifier. The

paging amplifier can then be dial-accessed by stations

in the system. DTMF tones can be dialed through the

line port to provide zone selection if provided by the

external paging amplifier. The dedicated paging port

does not support any “talk-back’ capability even if

such a feature is provided by the external equipment.

The line class of service programming arranges a line

port for external paging interface.

2-16

Paging Features - continued on next page . . .

lMl66-107

Description Of System Features

Paging - continued

Meet-Me Answer Page

Any station user can dial a special code number in

response to an all-call or zone page and be connected to the paging party in a private conversation. Ail-call or zone paging is provided to the stations through the station class of service programming.

Zone Paging

Zone paging allows groups of stations to receive announcements through the station speakers. The

programming can enable zone paging in up to four different zones. Zone paging can also be received at the paging port where it can be connected to the input of an external paging amplifier. The ability of each

station to originate and/or receive a page and the arrangement of the paging into different zones are controlled by station class of service programming. Zone paging through the paging port is enabled by

system class of service programming.

Memory Retention Without Batteries

The system memory is electronically protected during

AC power failures by an electronic device sometimes

known as a “super cap.” The stored program data will

remain in memory for a minimum of 60 hours provided that the system has been powered continuously for at least 30 minutes prior to the power failure or disconnection. Also, the system clock will continue to

tun and keep time for at least 30 minutes after an AC

power failure or disconnection.

disconnect the power-fail telephone from the outside

line as soon as AC power returns.

Refer to the discussion titled Line Features.

Automatic Privacy

A programmer can make a line private or non-private through programming. In the private mode, a station has exclusive use of the line during a call. No other station can access that line unless the user of the private line includes the another station through the use of the add-on conference feature. In the non-private mode, another station with that line appearance can gain access at the same time (sometimes known as common line pickup). ,A line is specified as private or non-private through the line class of service programming. Through station class of service programming, a programmer can make a line non-private at a particular station. Also see the discussion titled Conferencing.

Privacy - Designated Programmable Button

The programmer can arrange for stations to provide a

privacy button. If a line is private, a user can press the privacy button to change it into a non-private one.

the line is non-private, pressing the button will have no

effect. Station class of service programming is used to program the programmable button function at the stations.

Prime Line Automatic

Privacy

PBWCENTREWCO Compatible

System features and programmable buttons support the requirements of most PBXs, Central Offices, and

CENTREX

programmable pauses, and flash signals can be made a part of every stored number for access to host system feature codes.

systems. Numbers,

##‘s, #‘s,

Personalized Ringing Tone

Refer to the discussion titled Ringing.

Pooled Line Access (Line Group Access)

Refer to the discussion titled Line Features.

Power Failure Transfer

An installer can connect an industry-standard

telephone such as the model 2500 to a special

connection to AC power failure occurs, the system automatically

connects the power-fail telephone directly to an

outside line. Users can make normal origination and

reception of calls on a power-fail telephone during an

AC power failure. The system will automatically

seNe

as a power-fail telephone. If an

Privacy Release/Brokerage Service

See the previous paragraph titled Privacy - Designatep’

Pfogrammab/e Button

See the discussion titled Line Features.

Refer to the discussion titled Automatic Dialing.

A programmer, or in many cases the users themselves, can make most system features available at programmable buttons merely by storing the specific access codes necessary for dialing the features. Storable features include those that can

utilize lamp (on/off) supervision (e.g., call park orbits). The system will store all feature access codes except for those requiring Transfer/Conference button action.

Will

presses of the intercom button) up to the maximum

amount of storable digits (16) allowed in an autodial

entry.

Private Lines (Access Denied)

Programmable DSS/BLF

Programmable Buttons

store continuous strings of digits (including

2-19

Descriotion Of Svstem Features

IMl66-107

Pulse/Tone Switchable

The programmer can program the system on a per line basis using the line class of service programming to allow the stations to switch from pulse to DTMF type dialing as needed. Alternately, she or he can program the system to only allow tone dialing.

Redialing

Automatic Redial (Of Busy

Number Or Unanswered Call)

A user can automatically redial a busy number or

unanswered call by activating this feature. Once the user activates automatic redial, the station will select the line, automatically dial the number, and wait for a response. It will do this once a minute for approximately 10 minutes unless the user deactivates the feature by pressing that button or another button or by lifting the handset. The feature cycle is timed and does not have busy detection circuitry. Because of this, if the user is operating handsfree when the called

party answers, she or he must lift the handset to prevent the caller from being cut off by the timing cycle. The automatic redial button is a designated programmable button position and the user must program its location to make it active.

Automatic Pause Insertion

When the system stores a dialed number for later

redial, it automatically stores a pause whenever the user waits between digits for at least two seconds.

The system inserts the automatic pause in the stored

number sequence at the point where the manual pause in dialing occurred. The length of the automatic pause is programmable.

Last

Number Redial

Each station is provided with a last number redial

feature. This feature will save 32 digits of the last

outside number dialed. A newly dialed number will always automatically replace a previously dialed number. Upon command, the system will choose a

line and redial the saved number. The system will first choose the prime line if assigned and idle. If it is busy or unavailable, the system will choose any line

assigned to idle line preference. If they are

unavailable, the system will chose the last line used at the station. If it is busy, no further choice is made. No

class of service is required.

Saved Number Redial

This feature enables a button action to save the first

16 digits of the last number manually dialed from the

keypad. The saved number can be redialed at a later time, The saved number is permanently available for

later use until it is replaced with a new number.

When the caller identification feature is active, this

saved number redial feature will save the identified number for redial.

Refer to the discussion titled Messaging.

Remote Programming And Administration

Refer to the discussion titled C/ass Of Service.

Auxiliary Ringer Interface

The auxiliary ringer interface provides “dry-contact”

relay closures which track the ringing pattern

whenever the system sends ringing to a

programmable destination. Programmers can program relay control to be activated when the system sends ringing to station port 17 or to the paging port.

When programmed for station port 17 ringing, an installer often uses an external device to provide loud ringing. When programmed for paging port ringing, an installer often installs an external paging amplifier to sound the rings. The system supplies ringing tones to the paging port along with the relay closures. It can send the ringing tones to the input of an external paging amplifier and the installer can arrange the wiring so that the relay closures energize the paging amplifier while it is receiving the ringing tone. Use system class of service programming to choose either the paging port. or station port 17 for the ringing port

relay control. Also use system class of service to

determine the type of ringing sent to the paging port.

Use station class of service programming to determines the type of ringing that the system sends to station port 17.

Common Audible Ringer Interface

Connections are available at the common equipment

that provides “dry-contact” relay closures whenever an

incoming line rings. These contact closures track the

ringing pattern and can be used to control an external

signalling device.

Delayed Ringing

Ringing assignments are programmable. A station

can be programmed to provide delayed ringing on

some lines while providing immediate ringing on other lines. Delayed ringing is assigned to certain lines at each station through station class of service programming.

Distinctive Ringing

The ringing cadence of an incoming call is the same

as the ringing cadence of the TELCO, PBX, or

CENTREX

intercom

four seconds.

Response Messaging

Ringing

system. The ringing cadence of an

Call

presents two tone bursts sounded every

2 - 20

Ringing Features - continued on next page . . .

IM166-107 Descriotion Of System Features

Ringing - continued

Ring, No-Answer (RNA)

Forwarding Of Transferred Calls

Software release 14A enhances the existing automatic

RNA call forwarding feature to include forwarding of transferred lines to individual stations. When a telephone user transfers a line to a station, the call will

ring at the station receiving the transfer for the

programmed number of rings. After that, the call will

start ringing at the station that is hunt-linked to the

station first receiving the transfer. If that station is also

hunt-linked to another station, the call will follow that

link. When the transfer recall time expires, the call will recall back to the station that initiated the transfer. The

hunt link can be a circular one. The transferred line will circle the hunt link until it recalls. Alternately, the station can be hunt-linked to voice mail so that a transferred call will forward to the station’s voice mail

box if it is unanswered. For this feature to work

properly, the following details must be considered:

you must hunt-link the station receiving a transfer to

another station;

you must program the number of rings to occur

before forwarding;

you must insure that the transfer recall time is larger

than the total time of RNA to all hunt linked stations (if

it is not, the transferred call will recall before the call

gets to the end of the hunt link).

For an example of this last consideration, assume

station 12 is hunt-linked to station 13 which is also

hunt-linked to station 14. Further assume that station 12 and 13 have their RNA’s set to two rings. A call that is transferred to station 12 will ring there twice, then it

will ring at station 13 twice, then it will ring station

until transfer recall time expires. Each transfer ring cycle is approximately four seconds; therefore, the line will ring the station for approximately eight seconds

before it moves to the next station. Since there are three stations linked together, this event will require 24

seconds. This means that you should set the transfer

recall time for 25 seconds or higher.

You can use this formula to determine minimum transfer recall time.

If:

4 = transfer ring cycle time in seconds

= how many RNA rings assigned per station

S = how many stations are in hunt list

Then:

4 x R x S = minimum transfer recall time

2-20A

Ringing Features - continued on next page. . .

(TAB117pll)

IMl86-107

Description Of System Features

Ringing - continued Flexible Ringing Assignments

Ringing assignments are programmable on a per station/per line basis. Ringing can be controlled for every line that has an appearance at each station.

Delayed ringing is assigned to certain lines at each station through station class of service programming.

Flexible Ringing Assignments Of PA Port

The PA port can be programmed for flexible ringing assignments and zone pages. Any desired lines can

be programmed for direct ring, delay ring, or night transfer (of ringing) at this port. Paging can be to

programmed zone or to all-call. A speaker can be connected to the PA port to sound the ringing that is

generated by the system and sent to this port and

paging announcements when they are sent to the

programmed zone. Using such an arrangement, lt is

possible for a user to determine that certain lines are

ringing, such as in a night transfer (of ringing) mode,

and go to the nearest telephone and answer the call. The most common use for this arrangement is as a

night bell eliminating the need for external equipment as required with the common ringer and auxiliary. ringer interface. The speaker cannot be used for voice response as the path is one-way only. Use system class of service programming to assign ringing and paging to a PA port.

Night Transfer (Of Ringing)

Night transfer (of ringing) is an attendant-controlled feature that transfers the day ringing program of all

incoming calls to a particular station or stations for off-hour or special purpose answering. The night transfer mode can only be activated from station 10 or 12. The individual lines at each station that are to be transferred with this feature are selected by station class of service programming.

telephone. Often, when several telephones are

located close to each other, each user chooses a different personal ring tone. The system provides six distinctive tones for users to choose from.

Subdued Ringing

When a station is busy on a call and another call comes to the same station, the system will automatically subdue the ringing of the second call to

a lower volume.

Refer to the discussion titled Line Features.

Refer to the discussion titled Redial.

Each station can execute a self test when so enabled by anyone who wishes to do so. This test verifies processor, indicator, and tone functions.

Service observing allows a third party to enter an in-progress call in an unannounced muted mode to monitor the conversation. The system does not send any warning tones when the call entry is made. This

feature is useful in allowing a supervisor to monitor the

performance of an employee during a phone conversation service observing feature, it must also have the executive override feature enabled. When the programmer enables the service observing feature,

the system automatically enables the executive

override feature as well. A programmer can enable or block service observing (and executive override) at each desired station using station class of service programming procedures.

Ringing Line Preference

Saved Number Redial

Self Diagnostics

Service Observing

with’s

client. For a station to provide the

Night Transfer (Of Ringing) Button

With software release revision 8, a night transfer of

ringing, or night mode, button is available at attendant stations. The night mode button gives attendants at stations 10 and 12 the ability to place the system into the night transfer of ringing mode of operation by simply pressing one button instead of entering the

multiple keystroke sequence previously required. The

night mode button toggles the feature on and off with

one keystroke and the light located above the

Intercom button on attendant telephones flutters to

indicate when the night transfer or ringing is active.

Personalized Ringing Tone

The system provides a group of distinctive tones for

station ringing. A station user can choose a tone from

this group to provide a distinctive ring at his or her

With software release revision 11 A, the digital telephone system provides support for the proprietary single-line digital telephone product code 7701 X and, with software release revision 12A, support for product code 8101 N as well. The system automatically

recognizes the proprietary single-line digital telephone

when the installer connects it to a station port, This

means that the system programmer does not have to

take any special programming steps to allow it to

operate. He or she can use any of the station programming described in this system manual to adjust the parameters of the station port as they are

needed.

2-21

Sin

k-Line

elephone Support

Proprietary

Description Of System Features

IM166-107

Speakerphone Support

The digital telephone system supports the operation of proprietary speakerphones. Beginning with software

release revision 11 A, the system enables a

speakerphone’s ability to originate handsfree operation for voice-signalled intercom calls in addition to all of the other features that it normally provides.

Square/Non-Square Configuration

A programmer can arrange for a system to be square or non-square as desired. In a square system, the line

1 buttons of all telephone stations select line 1, the line

2 buttons select line 2, etc. In a non-square system,

each line select button at every station may be assigned individually to select any line: A programmer

can perform unique button mapping for line appearance on each station using the station class of service programming.

Flexible Station Numbering Plan

The system supports a flexible station numbering plan

for individual stations. Each station can be programmed to respond to the dialing of any available

number between 10 and 7999. This feature may be

used to match the calling number of a station located

in a pre-numbered area to that area number. A combination of two, three, or four digit extension

numbers can be assigned as long as they do not

conflict. For example: If 21 is assigned as an

extension number, there can not be any other

extension number assigned that begins with a 21. The

system class of service programming is used to assign

extension numbers to individual station ports.

for line appearance on each station in the system

using the station class of service programming.

See the discussion titled Privacy.

See the discussion titled Call Costing and SMDA

Repotting.

Station Message Detail Recording (SMDR)

See the discussion titled Call Costing and SMDA Reporting.

Station Monitoring With DSS Call Pickup

The busy lamp field (BLF) of a station can provide visual indication of the idle, busy, and ringing status of

monitored stations. This monitoring station can also provide audible indication of any direct and delayed ringing that occurs at the monitored station if the programmer has enabled the visual ring indication

feature. A user at the monitoring station can make a

one-button pickup of a tinging call at a monitored station by pressing the direct station selection (DSS) button associated with the ringing station.

The programmer can enable or disable the flashing

BLF lights associated with visual ring indication on a system-wide basis. When the programmer enables

the flashing lights, he or she can then enable the

audible indication of ringing on a station-by-station basis.

Station-By-Station Privacy

Station

Messa eMpt$l

Accounting

Tenant Service

A system programmer can arrange for one telephone system to be used for multiple tenants at a site

location by employing flexible line appearance at each station. The programmer can perform button mapping

Refer to the discussion titled Automatic Dialing.

Refer to the discussion titled Messaging.

Station Speed Dial

Station-To-Station Messaging

2 - 22

IMl66-107

Description of System Features

Specialized Route Access

Software release 14A provides a specialized route access feature that, when enabled, allows the system to select a line group based on the digits the user has dialed. By doing this, it matches calls with their best suited routes. The feature provides a table-driven

After digit evaluation the system routes the call as

per the following discussion: If there is a special

table that matches the dialed area code, the system

searches that table for the dialed off ice code and finds a line group. If there is not a special table for that area code, the system just searches the area code table for it and finds a line group.

routing scheme where the numbers that users dial cause the system to chose a line group after comparing the dialed number with entries that are contained in an office code table, an area code table, and four special area code look-up tables.

The specialized route access operates in the following

manner: When the caller presses ITCM and dials 9 or

The following information illustrates the digit evaluation

scheme.

Qty. of

Digits Dialed

presses a preprogrammed button, the system returns

a special dial tone. The caller then has 10 seconds in which to dial some digits; otherwise, the telephone will

return to its idle state. Once a caller begins to dial

digits, he or she has a certain period of time in which to dial each new digit. The system programmer

selects this time-out period through programming.

After the caller has stopped dialing digits and the end

7 67 067 3 116 118

4 5173 7 8

10 11

of the time-out period has occurred, the system

analyzes the dialed digits and routes the call by

following the table-driven routing scheme depending

upon how the programmer has arranged the system.

The system routes calls based on comparison

matches between the dialed number and the entries

The example below shows how calls to area code 202

are routed using line group 2, calls to office code 202 are routed using line group 1, calls to office code 973 in area code 716 are routed using line group 4, and all other calls are routed using line group 1.

that it finds in either an office code table, an area code

table, or four special tables for selected area codes.

These tables contain 1000 entries from 000 to 999 and the programmer can assign one line group to each entry; therefore, a routing match is always possible.

The system matches dialed digits with table entries in

the following manner:

If the first digit that the caller dials is neither a 1 nor

a 0, and if he or she dials less than 10 digits (such

901

DO7

as : nnn-nnnn), the system evaluates the first three digits as an off ice code, searches for the off ice code in the office code table, and finds a line group,

707

Actual

. .

D@s

9787700 978

Digits Evaluated By System

To Find Line Group

517

19787700 978

8049Z83700

1804.978

18849782200 1804,978

1 1

If the first digit is either a 1 or a 0 (such as: n-nnn-nnnn), the system ignores the first digit and evaluates the next three digits as an office code, searches for the office code in the office code table, and finds a line group,

If the first digit that the caller dials is neither a 1 nor a 0, and if he or she dials 10 digits or more (such as nnn-nnn-nnnn), the system evaluates the first three digits as an area code and the following three digits as an office code.

If the first digit that the caller dials is either a 1 or a

0 (such as n-nnn-nnn-nnnn), the system ignores the first digit, evaluates the next three digits as an area code, and evaluates the following three digits

as an office code.

2-22A

317

973

1 1

998

999

1 1 1

Specialized Route Access - continued on next page . .

(TAB117p13)

Description of System Features

lMl66-1.07

Specialized Route Access - continued

NOTE: If the programmer has arranged for the system

The programmer can arrange for the system to insert

up to six digits ahead of a dialed number for a selected line group. This feature is useful if the dialed number must match a specific common carrier format.

To help understand this digit insertion, review this typical arrangement for transparent CENTREX operation (This example assumes that the CENTREX

extensions do not conflict with the office codes.): With

the digital telephone system installed behind a

CENTREX

system, callers can make outgoing calls without having to dial 9. Assume that the CENTREX extensions are 3300 -3399. Take programming action to assign line group 2 to entries 330 - 339 in the office code table. This means that calls on CENTREX extensions will use line group 2 and all other calls will default to use line group 1. Program the 9 digit as the

insertion digit for line group 1. With this set up, when a caller dials a number other than a CENTREX extension, the system automatically inserts a 9 ahead of the dialed digits and routes the call over line group 1.

If no lines are free in a selected line group, the system

will route the call to an overflow line group if the

Using Specialized Route Access For Simplified Toll Restriction

In anticipation of the implementation of the revised North American dialing plan, the SRA feature provides the system with the ability to deny calling to designated area or off ice codes. The programmer merely assigns a line group that contains no assigned

lines to the designated office or area code. This prevents the system from routing calls for dialed

numbers containing those particular area or office codes since there is no line available. This action will work only for manually dialed numbers because automatically dialed numbers, with no line preselect, employ the last used line and therefore cannot be

restricted.

programmer has assigned one; otherwise, the system will return busy tone to the caller.

to insert digits on a particular line group, he or she should consider arranging for the system

to insert digits in the overflow line group as

well. This consideration is necessary only if it is important for the call to route through the same common carrier as was the original line group.

(TAB1 17~14)

2-228

IMl66-107

Description Of System Features

Subdued Off-Hook Voice Announce

With the secure off-hook voice announce (SOHVA) feature, a user can make a secure announcement from one station to another station that is off-hook and

busy on a call. A station being operated in a

handsfree mode cannot receive a SOHVA. With

SOHVA, the caller delivers the call and the user

receiving the call responds to it in a secure manner that prevents the distant party from hearing either the

announcement or the response. The system

precedes the announcement with a tone alert that it

delivers to the handset receiver of the called

telephone. It also supplies a tone to the announcing

caller to alert them that they are making a SOHVA call.

A user can respond to the SOHVA announcement

either verbally or non-verbally. He or she either

effects a verbal response by pressing and holding the

MUTE button and speaking into the handset or effects

a non-verbal response by pressing a pre-programmed

button to send a message to be shown on the display

of the announcing station (if it is an LCD

speakerphone). The system automatically disconnects the announcing station after it delivers the

response message to it (and displayed if an LCD speakerphone). Stations that have the voice announce blocking feature turned on cannot receive a SOHVA. A programmer can use station class of service programming to disable the SOHVA feature at a station port if desired.

group to each station port to allow or to deny SOHVA

receive and/or originate capability to it. By properly assigning SOHVA groups to station ports, the programmer can open or block SOHVA paths between stations.

JhesvstnoSOHVAarouDs

SOWA arouD

SOHVA groups are

following configurations:

. .

SOHVA Ws to OHVA

by the system into the

DOfl does not have a

- I

It. It

u~ercan

anv

station

i&Fned

This feature allows a telephone user to program a

button at his or her station that she or he must press

before delivering a SOHVA call. This SOHVA enabled button allows a caller, after hearing a busy signal, to decide whether to interrupt the called party in a SOHVA manner. If the caller decides that the called should be interrupted, the caller can press the button and complete the SOHVA call. This button, along with SOHVA groups, allows system users greater control of the callers of the situations in which they are allowed to make them.

giM;zd

The programmer can program the ability of station

ports to originate and/or receive SOHVA calls by assigning SOHVA calling groups to station ports. This

means that he or she can arrange certain station ports together for SOHVA calling between one another while excluding other station ports in the system from this

group.

The system provides eight different SOHVA groups that are fixed into a variety of SOHVA receive/originate

configurations. A programmer can assign one SOHVA

Off-Hook Voice Announce Originate

that

are allowed to make SOHVA calls and

Off-Hook Voice Announce (SOHVA)

The following examples may help you to understand

how to use SOHVA.

Example 1:

messages to all stations in the system and allow those stations the ability to originate SOHVA messages to each other but not to station port 10. Assign group 1

to station port 10 and assign group 2 to all other

station ports.

Example

and originate SOHVA calls between each other but deny both receive and originate capability from any other system stations. Assign group 8 to both station port 14 and station port 15. Do not assign group 8 to any other station port m be

The programmer assigns SOHVA groups using the station class of service programming procedure.

Allow station port 10 to originate SOHVA

2: Allow station ports 14 and 15 to receive

sure m all

d to them

2 - 23

Description Of System Features

IM166-107

Subdued Ringing

Refer to the discussion titled Ringing.

System Alarm Reports

The programmer can arrange the system to report alarm and status conditions to a particular station or stations that he or she has enabled to receive them. The alarm receiving station must be an LCD speakerphone. When a station is enabled to receive alarms, its user can take appropriate action to cause the alarm codes to be presented on the LCD display. A programmer must use both system and station class of service programming to enable this feature.

System Speed Dial

Refer to the discussion titled Automatic Dialing.

Tandem Attendant

When the programmer uses system class of service programming to enable the tandem attendant feature, a recall from an unanswered call transfer or a timed

hold recall will ring at the normal attendant station (station 10) that set the transfer or hold condition, and also ring at the tandem attendant station (station 12).

TAP (Flash/Recall)

If the host system provides custom calling features via a hookflash signal, the programmer should program the system so that the TAP button will generate a

“flash” signal when a user presses it. If custom calling features are not available to digital telephone system

users, the programmer should program the TAP

button to function as a positive disconnect, dial tone

recall button. The flash and recall features are

mutually exclusive. The programmer uses the system

class of service programming procedures to set the flash or recall TAP time.

Tenant Service

Refer to the discussion titled SquareIVon-Square

Configuration.

Timed Hold Recall

Refer to the discussion titled Ho/d,

Toll Restriction

Default Toll Restriction

The system defaults two toll restriction tables with

pre-programmed values and pre-assigned to all lines.

The programmer needs only to assign these tables to the stations by programming action to put them into

effect. He or she can use the toll restriction table

configuration class of service programming to

reprogram the defaulted tables wlth different

information as needed.

Flexible Toll Restriction

A system programmer can configure system toll call

restriction to prohibit some or all stations from calling a

wide range of number combinations. The restricted

numbers are specified on up to 16 tables. The system assigns several broad-range values to two of these tables, and assigns the tables to all lines as a default condition. The programmer needs only to enable the default tables on a per station basis to activate the default toll restriction.

In general, toll restriction works as follows:

The programmable tables of restricted numbers can

contain up to four entries and each entry can contain up to 16 digits.

A programmer programs each table of restricted numbers to be an “allow” table or a “deny” table with entries in an “allow” table overriding entries in a “deny”

table. This arrangement allows the programmer to

enable exceptions to toll restriction. For example, he or she can arrange the table entries so that the system allows the dialing of

though it denies the dialing of all

numbers. A programmer can store a “match anything” symbol (#) to represent any digit from 0 to 9 in the

individual entries thus providing him or her with a broad range of number combinations to choose from.

The programmer can individually assign the

programmed toll restriction tables to each appropriate station and line. Therefore, when an outside call is dialed, the system examines the dialed number and makes a comparison between it and the toll restriction tables. Any tables that the programmer assigned to BOTH the station being used and the selected line determine the restrictions to be imposed; It should be

noted that the system will automatically disconnect a

line from a station if its user dials a restricted number on a restricted line from a restricted station.

Night Mode Toll Restriction

A programmer can assign toll restriction tables to any or all stations in the system that will only take effect when the system is in the night transfer (of ringing)

mode. These toll tables replace any that he or she

may have assigned to the station for normal, or day

mode, operation. For example: a programmer can

arrange for a station that has no other toll restriction table assignment to receive a toll restriction table which will restrict everything but local calls and will

only take effect when the system is placed in the night transfer (of ringing) mode. Therefore, even though

users can make toll calls from this station during

daytime operation, they can make no toll calls from it

when the attendant programs the system for nighttime

operation using the night transfer of ringing feature.

1-800~xxx-m

I-xxx-xxx-xxxx

numbers even

2-24

NOTE: Do

table assignment with the night transfer (of

ringing) feature.

not confuse this night mode to// restriction

IM166-107

Toll Restriction - continued

Toll Restriction Override

Software release 14A provides users of the digital telephone system with a toll restriction override (TRO) feature. The TRO feature allows users to override the toll restriction that they encounter at other stations with their own station’s toll restriction assignments. In

programming for this feature, you create a four-digit

TRO code that users can dial to override the toll

restrictions of any station that they happen to be using and replace it with a toll restriction that matches their home station. After entering a TRO code, a user gets his or her own prime line or idle line preference and its accompanying toll restriction assignment. They then

have 15 seconds to dial an outgoing call. Once they

hang up from a call, they have 15 seconds to make another call without having to re-enter their TRO code. The system marks outgoing line calls that users make after entering a TRO code with a

SMDWSMDA printouts. The station number that it

prints is that of the overriding station and not the actual station that the call was made from. If a user transfers a TRO call or places it on hold and picks it up at another station, the call belongs to the new station.

You can assign the TRO code through station 10 or VDT programming and verify assigned codes using the station class of service data printouts.

Description Of System Features

(T)

in its

2-24A

(TAB1 17~3)

IM166-107

Description Of System Features

Tone Or Voice Signalling (Intercom)

Refer to the discussion titled Intercom.

Transferring Calls

Refer to the discussion titled

Transfer.

Transfer/Conference Button

A fixed button is provided that gives quick, easy

transferring and conferencing.

Unanswered Call Transfer Recall Timing

Refer to the discussion titled Call

Transfer.

Voice Announce Blocking

Refer to the discussion titled Intercom.

Voice Mail Support

With software release revision 11 A, the digital telephone system supports the use of voice

processing equipment connected to the system’s station ports through the ATI-D analog terminal interface. The ATI-D is a multipurpose accessory for the digital telephone system. It has dual circuits that allow the voice mail equipment to interface to two station ports. In addition to the required programming task of identifying the station ports as voice mail ports, there are several other programming considerations associated with voice mail operation that the programmer can make

whenever their options are wanted. These options

include the following features:

Abtomatic Attendant

With the automatic attendant feature, the voice mail system automatically answers any line that is ringing at a voice mail port. As a default, the system

automatically enables ringing line preference for any

port the programmer identifies as voice mail ports. The programmer must choose a ringing assignment for the lines assigned to the voice mail port before the voice mail system can provide the automatic attendant feature.

Automatic Transfer Of Voice Mail

The programmer can choose the immediate transfer mode for voice mail transfers. However, if he turns on the screen and/or confim-r options provided by the

voice mail system, he must not choose the immediate

transfer mode because it allows the system to transfer

a call as soon as it answers it precluding any screen and confirm action that the voice mail equipment can provide.

Hunt Groups

When a station port that has been assigned to a hunt group is busy, a call to it will ring at the next idle station port in the group. A call will try to ring every port in a hunt group and if all are busy, the telephone system will return a busy tone to the caller. A programmer can assign all voice mail ports to a

circular hunt group to take advantage of its

multiple-port interface capability. With this arrangement, a call will first try to ring at the first port, then try.the.next one and so forth until it tries all four

ports.

Voice Mail Line ID

The programmer can program the voice mail lines with identification (ID) numbers that allow the voice mail equipment to identify which line it is answering. The

ID numbers that the programmer assigns’ here must match the ID numbers that are selected as part of voice mail system programming.

Voice Mail Transfer On Busy

The programmer can arrange the telephone system to

alert a busy telephone that the voice mail equipment is attempting to transfer a call to it. Without this programming, the voice mail equipment will automatically route the call to a voice mail box when it

encounters a busy signal. With this option, when the voice mail equipment tries to transfer a call to a station that is busy on a call (outside or intercom call) and the station has an available intercom line (stations can be

programmed to have a second intercom), the intercom

will ring subdued. The user can answer the call by

pressing the button of the ringing intercom line. In

general, attendants will probably desire this feature so they can handle multiple calls, while other station

users may prefer to have a message taken when they

are already busy on a call.

Refer to the discussion titled Paging.

Zone Paging (Via Station Speakers)

2 - 25

IMl66-107

Installation

Chapter 3

Installation

Mounting Considerations

The common equipment cabinet should be attached

vertically to any sturdy, flat surface. It may be vertically rack-mounted if desired.

Because of the current listing requirements of UL

1459, the length of the AC line cord on the equipment cabinet is a maximum length of 5 feet; therefore, the cabinet must be located within four

feet of-a proper electrical outlet. The system

requires a dedicated 117VAC 15 AMP circuit, with a

third-wire ground, supplied to a standard electrical

outlet (NEMA 5-l 5R).

The distance between the common equipment and

the TELCO/PBX jacks must be 25 feet or less as

per FCC requirements. A nominal distance of 7 feet

is recommended.

The mounting location must be secure and dry and

have adequate ventilation. The temperature range of the location must be within 32-122 degrees F (O-50 degrees C), and the relative humidity must be less than 90 percent non-condensing.

0 0 0

0 0

Installation Notice

Per The Underwriters Laboratories standard 1459,2nd edition, be aware of the following precautions when installing telephone equipment that is to be directly connected to the telephone company network:

Screwdriver - to match fasteners Electric drill - if prepared holes are required

Connecting tool - for fastening wires to a type-66

connector block. Crimping tool - for 623-type modular plugs Volt/Ohm Meter

Never install telephone wiring during a lightning

storm. Never install telephone jacks in wet locations unless

the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or

terminals unless the telephone line has been

disconnected at the network interface.

If the mounting surface is damp or if it is concrete or

masonry material, you must attach a backboard to the mounting surface to be used for common equipment mounting. Suitable mounting backboards are available commercially or can be constructed out of

Special Mounting Consideration

When battery back-up is part of the installation, the external batteries and cable assembly (the Comdial

BBU02 battery back-up assembly), the common

equipment, and all wiring connections must be located

in a dedicated equipment room (as defined in the National Electric Code published by The National Fire Protection Association, Quincy MA, 02269). However,

the Comdial model BBL02 anf BBL03 battery back-up

assemblies consist of a closed metal cabinet, a pair of batteries, panel-mounted fuses, and a cable that connects the battery back-up unit to the common equipment. This cable is secured to the cabinet by a strain-relief. These models are safe for installation in general office environments and do not need to be installed in a “dedicated equipment room.”

Tools And Hardware

Fasteners - wood screws

toggle bolts, or -wall anchors

In-inch

plywood cut to size.

(l/4

x l-inch round head),

lines.

Simplified Hybrid Operation

In the past, the Federal Communications Commission (FCC) required that telephone system manufacturers provide a hardware strap that installers could move to distinguish between hybrid system and key system operation. Prior to the release of software revision

1 IA, the digital telephone system provided this strap at either the Jl station connector or at a special terminal strip (depending upon the system model). The installer strapped two terminals together at either the 66M-xx station connector block or at the special terminal strip to select the hybrid mode. Recent

rulings by the FCC have eliminated the need for the

hardware strap. Beginning with software revision 7

whenever a programmer assigns lines to line groups the digital telephone system automatically assumes the hybrid mode and the system no longer includes a hardware strap that the installer must move. The

hybrid system mode may incur a higher monthly tariff to the telephone company; therefore, the FCC requires that the installer report the equipment-type category designation number (KF for key system, MF for hybrid system) to the telephone company at the time of installation.

Use caution when installing or modifying telephone

lA,

3-l

fnstalfation IMl66-107

Mounting Procedure

Unpack and carefully inspect all equipment for shipping damage. Notify the shipper immediately of any damages found. Verify that the packages contain all parts and accessories needed for proper installation and operation.

If a backboard is required at the mounting location, attach it securely to provide a stable mounting surface for the equipment.

Refer to Figure 3-1 or to the PPO32-000 mounting template included in the literature that accompanies the common equipment cabinet for the locating dimensions required for the three

mounting screws, and mark their locations on the

mounting surface.

Drill holes in the mounting surface of a proper size to accommodate the hardware being used. If

necessary, prepare these holes with inserts,

anchors or other attachment devices as dictated by

the type of mounting surface.

Insert the two top screws into the mounting surface

and tighten them to within approximately

of the surface.

Hang the cabinet on the top screws using the mounting holes located on the rear of the cabinet. Note that these holes are elongated with an

enlargement at one end. This feature allows the

cabinet to snap down on the screws to secure the mounting when the cabinet is hung on them.

insert a third screw through the mounting tab located on the lower edge of the cabinet and into

the mounting surface, and tighten it into place.

Place the individual telephone stations as desired and in keeping with accepted industry and off ice

standards. A telephone station can be wall

mounted if necessary as they are desk/wall reversible. Refer to Chapter 6, Maintenance, for instructions in preparing a desk/wall reversible station for wail mounting.

l/8-inch

3-2

Installation

IMl66-107

AC Power Connection

Employ a dedicated 117VAC 15 AMP circuit, with a

third-wire ground, supplied to a standard electrical

outlet (NEMA 5-15R) for the AC power connection. AC power connection is illustrated in shown below.

For added equipment protection, connect a plug-in

power line surge protector between the power cord and the AC outlet.

Figure 3-2

installation in general off ice environments not need to be installed in a “dedicated equipment room.”

The minimum battery backup time for a fully configured system can be calculated. The formula for doing this is:

T = 1 + [(O? (N)]

Thoroughly check out the installation before

connecting the power cord to an electrical outlet to apply AC power to the system.

Battery Back-Up

The common equipment provides an interface

connector for the connection an optional external battery assembly. Several different assemblies are available separately as kiis (product codes BBU02, BBL02,

Be sure that the AC power cord is connected to the electrical outlet before connecting an external battery assembly to the common equipment interface connector. This ensures that internal

protection circuitry is operating to prevent

damage that could result from improper

connection.

The optional external battery assembly provides a

minimum of one hour of operation should the AC power to the system be interrupted. The BBU02 and BBL02 assemblies have a 15 ampere-hour current rating and the BBLOB assembly has a 25 ampere-hour

current rating. The BBU02

may include batteries from either of the following suppliers:

Model PS-12150 from Power-Sonic Corporation,

Redwood City CA, 94032

Model

City Of Industry CA, 91748

The BBL03 external battery assembly may include

batteries from the following supplier:

Dynasty JC12-250 from Johnson Controls Inc.,

Milwaukee WS, 53212

As discussed previously in the page 3-1 paragraph titled Special Mounting Consideration, you must mount

the BBU02 assembly, the common equipment cabinet,

and all the wiring in a “dedicated equipment room”.

The BBL02 and BBL03 assemblies consist of a closed

metal cabinet, a pair of batteries, panel-mounted fuses, and a cable that connects the battery back-up unit to the telephone system. This cable is secured to the cabinet by a strain-relief. This model is safe for

and-BBL03). ..

and

PE12V15

BBL02 external battery assemblies

from GS

PORTAIAC,

e = Ampere-hour capacity of battery (BBU02 = 15)

N = total number of stations

Example:

Assume that a Cl832 system plus two CM408

modules are installed along with a BBU02 battery

assembly to provide back-up power.

= 1 +

During AC operation, the common equipment

provides recharging current to maintain the voltage potential of the external battery assembly at an operational level. The charging circuit may not provide an adequate charge if an installed battery assembly has a current rating of greater than 40 ampere-hours.

NOTE: An optional external battery assembly requires

The common equipment cabinet has internal secondary surge protection on all line ports. In order for this protection to be effective, the cabinet connected to a reliable earth ground such as a metal cold water pipe or a building frame ground. The grounding wire must be of copper and separate from the three-wire AC line cord. A ground stud is located on the common equipment

cabinet for this purpose. System grounding is, illustrated in

If spare conductors exist in the cables that are run between the station and the it is good practice to connect them to earth ground. Doing this may help prevent them from inducing radio frequency and/or AC interference into the system. It is also good practice to disconnect any unused station

jacks from the connector block and ground that wiring

to earth ground as well.

and

does

= Back-up time in hours

= Constant

0.9 for GO408 with or without a GM408 module

0.8 for GO81 6 with or without GM408 modules

0.8 for G1632 with or without GM408 modules

5.8

= 2.1

Hours

(8.8) (I 5)

[(O.l) (48)]

approximately 10 hours to completely

re-charge to full potential after it has been

completely discharged and, in some cases,

when initially installed.

System Grounding

Figure 3-2,

MUST

#lO

or #12 insulated, solid

86M-xx

connector blocks,

3-4

FUSE :

4-LINE, 8-STATION BASE UNIT: I AMP 250V SLOW BLOW FUSE 8-LINE,

I6-LINE,

(

I 5 AM’

ELECTR

WITH

NEMA

I CAL OUTLET

THIRD-WI

5-l 5R

l6-STATION

32-STATION

BASE UNIT: 3A 250V SLOW BLOW FUSE

PICAL

COMMON

Figure 3-2. AC Power Connection And System Grounding

XPANSION

NIT

ATTACH A

WlhE

BETWEEN THE

EXPANSION

AL ON TM

MODULES

*IO

MODJLES

BASE

UNIT

ARE

INSTALLED ON TM

al2

INSULATED

dROUNOlN0 TEdlINK

AND THE

GROUNOINO

Installation

IMl66-107

Line Connections

The line terminations for the common equipment cabinet are standard modular plug/jack connections.

Each modular jack provides termination for two lines. Modular line jacks 1 and 2 also provide termination for an auxiliary pair in addition to the two outside lines.

The outside line termination can be a type 66M-xx

connector block or individual 6-position modular jacks.

The line cord that is routed between the outside line

termination and the common equipment termination should be twisted-pair wiring. line connection details for all three of the common equipment base units. line connections. The G0406, GO61 6 and G1632 common equipment supports the installation of up to 4, 6, or 16 lines respectively. Add-on expansion

modules are available to expand the line capacity of

the systems. After you have initially connected a line to a particular

line port and programmed its attributes (or left it with

the system defaulted values), you can reassign the

line and its attributes to a different port by programming action if you wish. This feature allows you to make adds, moves, and changes without relocating the line wiring. Refer to Chapter 4 for the

line to line port reassignment programming details.

Figure

Table 3-I

3-4 illustrates typical

shows the

Transient voltage spikes, if induced onto CO or

CENTREX lines, can travel through the cable and into

the common equipment. The telephone company

offers basic protection against this condition but it is

usually designed to protect the central office circuits. While it will also provide some protection to the common equipment, it should not be relied upon for total protection. To help ensure that external

overvoltage surges do not damage the system, the

manufacturer recommends that gas discharge tubes,

or similar primary protection devices, be installed and

properly grounded on all lines (a selection of solid-state protection devices for this purpose is

available from ITW Linx, Elk Grove Village, Illinois

60007).

Line Grounding

3-6

IMl66-107

Installation

Table 3-1. Line Connections

4 Line, 8 Sts. Base Unit

Line, 18 Sts. Base Unit

Line, 32 Sta. Base Unit

Line, 18

Une, 32 Sta.

Ste. Base

Base

Unit

CONNECTION Auxiliary 1 (Line 2) TIP Line 2 TIP Line1TIP

RING

Line

2 RING

Line Auxiliary 1 (Line 2) RING Auxiliary 2 (Line 4) TIP

4 TIP

Line

3 TIP 3 RING

Line

4 RING

Line

TELEPHONE NUMBER

6 Line, 32 Sta. Base Unit

4 5 6

1 2 3

1 2

No Connection Line 14 TIP Line 13 TIP Line 13 RING

Llne 14 RING No Connection No Connection

Line 16 TIP

Lint! 15

Une 15 RING

Line 16 RING

No Connection

TtP

Line Connections - Continued on next page. . .

Line Jacks 1 & 2 Aux. Line 2

Line Jacks 3 & 4 Aux. Line 4

4-Line, 8-Station Base Unit

::::::::::::

. . . . . . . . . . . .

. . . . . . . . . . . . o

0o.n

\ \

8-Line, 16:Station

Line Jacks 1 &

Base Unit

Aux. Line 2

Line

Jacks 3 & 4

Aux. Line 4 Line Jacks 5 & 6 Line Jacks 7 & 8

00, 0

. . . . . . . . . .

,,........

. . . . . . . . . .

Grounding Terminal

Line Jacks 9 & 10

Line Jacks 11 & 12 Line Jacks 13 & Line Jacks 15 &

1416-

16-Line, 32-Station

‘Grounding

Terminal

Base Unit

CAJsO25

Terminal

Figure 3-3a. Common Equipment Line Connections

IMI

66-083

Installation

YYYY iii5

3-9

Installation IMl66-107

Station Connections

The digital telephone system supports the operation of the following proprietary digital station types:

Multiline Telephones

LCD Speakerphones

DSS/BLF Consoles

Single-Line and Multiline Proprietary Telephones

Software Revision Considerations

A digital telephone system when equipped with Snnnn software cartridges at any software revision level provides support for the following DigiTech telephones: product code 7714X, 7714s and 7700s with a revision letter of A through H. At software release 8, support was added for the DigiTech DD32X

DSSiBLF console.

Wiih the Snnnn software cartridge at software release

10, the digital telephone systemalso supports the newer DigiTech telephones with a product code 7714X, later. You need to consider the following items when installing the revision I and later telephones.

cartridge at software release 10 and later supports the use of all DigiTech telephones regardless of their

revision letters, a system with an Snnnn cartridge at software release of 9 or earlier will not support the revision I and later telephones. In other words, whenever a system includes revision I or later DigiTech telephones, be sure that the system software release is at 10 or later.

preference to revision I and later telephones that are

connected there. This action is necessary before the

orange LED feature can become active.

7714s

and 7700s at a revision letter of I and

While the system when equipped with an Snnnn

Always program station ports to provide ringing line

7016S, XD64X, and XDA16 to the support already

provided for all DigiTech and Impact telephones.

Station Installation

The G0408, GO81 6 and G1632 common equipment supports the installation of up to 8, 16, or 32 telephones respectively. Add-on expansion modules are available to expand the station capacity of the systems.

Connections between the common equipment and the stations are typically via type which are cable connected to the common equipment

50-pin male connector. The connector block is, in

turn, wired to modular jacks that accept the modular line cord connected between it and the telephones.

The maximum distance allowed from the common equipment to the stations is per the following list:

Multiline Telephones - 1000 feet using #24 gauge,

twisted-pair cable or 2000 feet using #22 gauge

cable

Single-Line Telephones - 1500 feet using #24

gauge, twisted-pair cable

When installing the system telephones keep in mind that each station port supports only one proprietary telephone and the system does not allow you to bridge two stations to a single modular jack.

Grounding Considerations

Remember, if spare conductors exist in the cables that run between the stations and the blocks, it is good practice to connect them to earth ground. Doing this may help prevent them from introducing radio frequency and/or AC interference into the system. Also remember that it is good practice to disconnect any unused station jacks from the connector block and ground that wiring to earth ground as well.

66M-xx

connector blocks

connector

With the Snnnn cartridge at’software release 11 A, the digital telephone system provides support for the

proprietary single-line digital telephone (product code

7701 X). With software release 128 in lnnnn software

cartridges, the digital telephone system provides support for all DigiTech telephones and DSS/BLF console plus support for Comdial Impact telephones and DSS/BLF console with product codes of 8024, 8012, 8112, 8101, and IB64X beginning with a revision letter of A.

With software release 138 on lnnnn cartridges, the system adds support for the proprietary telephone and the Americom telephones and consoles with product codes of 711 OX, 701 OS,

lrrrpac~

8112N multiline

Station Relocation

The digital proprietary telephones identify their telephone type to the system when you install them. The system assigns an extension number and all other

programmable attributes to station ports as a default that you can reprogram them as needed. Plus, you can use programming action to reassign attributes of one station port to a different station port if you wish. This station relocation feature allows you to do adds,

moves and changes without relocating the station

wiring. Refer to the automatic station relocation

programming procedure and the station-to-station programming procedure found in Chapter 4.

NOTE: The station 10 to station port 10 assignment

3-10

can not be relocated.

IMl66-107

Installation

Cable Clips

Each cabinet-mounted 50-pin male connector is equipped with a retaining clip. This clip is designed to secure the mated connection once it is made. The clip does this by snapping into a slot on the cable-mounted connector when it is pressed together with the cabinet-mounted connector. This retaining clip must be pulled back slightly to unsnap it before the connectors can be separated.

particular enable button that he or she has programmed, that device is the one that is active and named in the display.

If an external device requires power for its operation,

you must install an external source to supply it. The

system does not supply any power through the telephone’s auxiliaryjack. The auxiliary jack is an

audio output source for the external ringer, external paging device, and tape recorder. The jack will accept an audio input signal from the headset microphone

Auxiliary Jack

(Impectand

product code of 80248 and

DiglTech LCD speakerphones with

T7OOS

rev I and later)

during headset operation but it is not designed to receive signals from any other external device or from a telephone line.

The auxiliary jack (available on impact 80248 and

DigiTech 7700s Rev. I and later LCD speakerphones) will support the use of the following devices: a

headset, a tape recorder, an external ringer, or an external paging device.

The auxiliary jack is a 4-position 616~type handset jack that provides the following connections:

positions 2 and 3 = output from system

to external device

positions 1 and 4 = input to system from

headset’s microphone

If a user needs to connect a tape recorder to his or her

telephone’s auxiliary jack, you must obtain a special

At any given time, the auxiliary jack will serve whichever external device that is listed in its display

recorder cable made for this purpose from your normal

distribution outlets:

but it will serve only one of those devices at a time. The user must program a separate enable/disable

button for each external device that he or she plans to

Cl001 CD001

connect to the auxiliary jack. When a user presses a

piiicq

With the exception of a headset microphone, do not connect the audio

output of any external device to the auxiliary jack. Also, do not connect the tip and ring leads of a telephone line to the auxiliary jack. Do not connect any devices to the auxiliary jack other than those

mentioned in the telephone user’s guide. You should caution the telephone users about this fact as well.

Impact 80248 LCD speakerphone DigiTech 7700s rev I and later

LCDspeakerphone

3-11

Station Connections - Continued on next page . . .

+LINE, 8-STATION

BASE

STATION DATA PORT, STATION 17 AUDIBLE,

POWER FAIL STATION,

UNlT

10-17.

COMMON AUDIBLE,

. .

STATIONS 1 O-25

RS-232 DATA PORT

(O-LINE,

32-STATION

STATION 17

AUDIBLE

COMMON AUDIBLE

BASE

UNIT

POWER FAIL STATION

MUSIC INTERFACE

PAGING PORT

SYSTEM STATUS LED

8-LINE, I6-STATION

BASE UNIT

STATION10 - 25, COMMON AUDIBLE, DATA PORT, STATION 17 AUDIBLE,

POWER FAIL STATION,

Figure 3-4a. Common Equipment Station Connections

Installation

Table 3-2. J-1 Station Connections

(CLine, 6-Station

Base Unit)

lMl66-107

SPARE

PORTS

Station Connections - Continued on next page . . .

IMl66-107

Table 3-3. Jl Station Connections

(&Line,

16-Station

Base Unit)

Installation

Station Connections - Continued on next page . . .

Installation

ih4166-107

Table

3-4a. Jl

(16-Line, 32-Station

Station Connections

Base Unit)

3-16

SPARE PORTS

Station Connections - Continued on next page . . .

lMl66-107

Installation

25.PAIR

ILUE

I-GREEN

CABLE CONNECTIONS

1 PIN

4 29

1 31

7 32 13

9 34 17

Table

7 14

8 9 18

3-4b. 52

(l6-Line, 32-Station

Station Connections

Base Unit)

P-WIRE CONNECTIONS

CLIP

1 SIGNAL

7 8

SIGNAL

PATH

SIGNAl

1 SIGNAL/(

SWAI

PAIJj

15 SIGNAL 16

PATH

SIGNAL

PATH

1 WIRE

GRI

( F

GREEN

GREEN 32

RED

GREEN 33

RED

STATION CONNECTIONS

K-BLUE

YELLOW-GREI

.GREEI

YELLOW-BROWN 19 1 44

BROWN-YELLOW

YELLOW-S1 .ATE

SLATE

I-YELLOW 20 40

VIOLET-BLUE

20 45 39

1 46 1

BLUE-

VIOLET-ORAN

1 37

1 SIGNAL

SPARE PORTS

BROWN-VIOL1

VIOLET-SLATE

SLATE-VIOLET

’

I 41

;;

1 48

25 50 I 49

25 I 50

Installation

IM166-107

Station Wall Mounting

The

Digrech

(product code 8nnnn) telephones are shipped from the factory configured for desk use. To convert them for wall mounting, follow the procedures outlined below. Americom telephones (product codes 70nnn and 71 nnn) are standard desk telephones. They require an optional bracket for wall mounting purposes. Order either the or the through your normal distribution channels.

To convert the model 77nn telephones for wall

mounting,

Disconnect line cord and handset cord from

telephone.

Turn telephone over to ex ose lower housing.

The telephone circuitry is sensitive to

static electricity discharge. Be sure that your body and the workplace are properly grounded to avoid any static electricity discharge while step 3 is being performed.

Remove screws that attach lower housing to upper

housing. Carefully separate lower and upper housings making sure not to disconnect wiring between them.

Carefully reverse lower housing end-for-end (rotate

it 180 degrees). Do not disturb any internal wiring

during this process.

5.6.Refasten lower housing to upper housing.

Make sure that all wires are clear-Do not

over-tighten screws while refastening the housings.

Route line cord through appropriate channel on

lower housing, and reconnect it to telephone.

Substitute a short line cord for standard supplied

one if desired.

Reconnect the handset cord.

(product code 77nnn) and lrnpacr

TPWl

OX-BK bracket (for 1 O-line telephones)

TPWl 6X-BK

bracket (for 164ine telephones)

l-d&l

-___ __-..

To convert the Model 80nn And 81nn telephones for wall mounting

There are wall mounting enhancement kits available through your normall distribution channels. These kits

include a handset cradle cup that you can screw-mount to the telephone’s upper housing. The product codes for these enhancement kits are: for the lmpacr telephones (product codes 80nnn and

Blnnn), HCCX for the DigiTech telephones (product

codes 77nnn) and HCCA for Americom telephones (product code 70nnn and 71 nnn).

To wall mount the telephones,

After configuring a telephone for wall mounting either mount it directly on the wall using two screws (obtained locally), or mount it on a wall jack cover plate. If using a wall jack cover plate, use an AT&T type 6308 wall plate for best results.

2. Position the keyhole-shaped holes in the bottom of

Turn telephone over and disconnect line cord and

handset cord from telephone. Do not damage line

cord on plastic dressing tabs.

Remove screws from pedestal and unlatch it from telephone housing, rotate it end-for-end (180 degrees), relatch its tabs in the slots in the lower

housing of the telephone, and replace screws.

Route line cord as appropriate, and reconnect it to telephone. Substitute a short line cord for standard supplied one if desired.

This telephone provides a reversible handset

retaining hook. When wall mounting, pull up this

hook and rotate it -180,degrees from its desk-use orientation

Reconnect the handset cord.

If #IlO screws are used, thread them into the wall within 1/84nch of the surface. Refer to for the spacing dimensions.

the telephone over the #l 0 screws or the cover plate studs. Slide the telephone down until a slight click is felt.

(see Figure 3-5b).

#lO

panhead

Figure 3-5~

HCCI

3. To remove the telephone, lift to unsnap both screws or studs from the bottom housing, and then

lift it away from the wall.

3-18

IMl66-107

Remove lower housing,

rotate 180

Figure 3-5a. Reversing The Lower Housing

On Model 77nn Telephones

degrees

andreplace

Installation

Wall Plate - OR -

NOTE:

AT&T 6308

for secure mount.

wall

plate

#lo

Screws

mommmled

15116

Pull

up sprinpbaded

handset wall tab,

rotate It

180

and rekase.

Figure 3-5b. Reversing The Pedestal And Handset

Hook On Model 60nn And 81 nn Telephones

degmes,

Figure 3-5~. Station Wall Mounting Details

3-19

installation IMl66-107

DSWBLF

Beginning with software release 8, the digital

telephone system supports the installation and use of

a DigiTech DD32X and an Americom

DSSIBLF console at any available station port. With

software release 12A, console support is extended to include the impact IB64X console as well. The number of installed consoles is limited only by port availability; however, since a console complements a companion telephone located in an adjacent station port, you can use up to one-half of the available station ports for consoles. In addition with the dual console feature (discussed later), a full two-thirds of the total station port capacity is available for console

use.

Beginning with software revision of 9, you can assign two consoles to one telephone. This feature is

especially useful when used with DigiTech DD32X

consoles and a G1632 system that has one or two

GM408 expansion modules included with it. This dual

console feature allows a station user to monitor up 48 stations from one station location using 32-button consoles.

Install the first console at the station port that is logic-paired with the station that you wish to complement. Install the second console at any station port except 10 or 11 and, using class of service programming, assign it to the same station port that is

logic-paired with the first console. The digital telephone station ports are logic-paired as

follows:

lo-

11 12-13 14 - 15

16 - 17 18-19 20 - 21 36 - 37 52 - 53 22-23 24-25

You can install a DD32X, XD64X, or IB64X console at

any station port and assign it to a station without first installing a console at the station’s logic-paired port if

you wish. This configuration is convenient for adding

a console to an existing telephone installation that already has its logic-paired port occupied; however, do

not use this configuration for assigning a console to

station ports 10 and 12 because the console buttons

will not be usable for programming. As discussed

above, this feature is also useful for adding a second

Console Installation

XD84X

26-27 42-43 28-29 30 - 31 32 - 33 34 - 35

38 - 39 54 - 55 40 - 41 56 - 57

44-45 46 - 47 48-49 50 - 51

console to a station that already has a paired console installed with it.

The digital telephone system automatically recognizes

a console when you connect it to a station port and automatically assigns the station intercom numbers to the console buttons for direct station selection (DSS) purposes with associated busy lamp field (BLF) status lights. However, the console buttons are fully programmable and the station user can customize

them as he or she see fit by programming them as

DSS buttons or as automatic dialing (autodial) buttons.

When the user programs the buttons for DSS use,

autodial capability is also available at a secondary

level at each DSS button. All 32 buttons on the DD32X console and the first 48 buttons on the

1864X are programmable for DSS and/or autodial use.

While the first

logic-paired port) extends the autodial buttons of the paired telephone by 32 and provides DSSIBLF coverage for station ports 10 through 41, the second

XD32X

station port) provides DSS/BLF coverage as follows:

On a 32-station system with two 8-station expansion

modules, the first 16 buttons are automatically assigned (defaulted) to station ports 42 through 57 for DSS purposes.

On a 32-station system with one 8-station

expansion module, the first 8 buttons are

automatically assigned (defaulted) to station ports

42 through 49 for DSS purposes.

On any other smaller station capacity system, all

buttons are unassigned.

When you install a console and program it to complement a telephone without first having a console

installed at a port that is logic-paired to that telephone, its button assignment is automatically defaulted, as

described above, but the user can reprogram it as

required. It is important to remember that when you program for a second console, the system sets the console button mapping to that which is described above. When you clear the assignment, the system resets the button mapping to match a logic-paired console. This means that when the second console feature is cleared, the console installed at that port complements the telephone that is installed at its

logic-paired port instead of the telephone that is located at the program designated port, and its buttons are automatically reassigned to station ports 10

through 41 (through station port 57 with

XD64X

XD32X

console (the one installed at the programmed

consoles).

console (the one installed at the

IB64X

and

3-20

IMl66-107

installation

In addition to the DSS support that the consoles provide to the telephone, the first DD32X console provides COS programming buttons Cl0 through C41 and the second console provides COS programming

programming purposes

complete program button coverage.

Refer to

DSWBLF console installation.

buttons C42 through C57 when they are needed. You will not need the second IB64X or XD64X consoles for

Figure

since the first one provides

3-6 for an illustration of a typical

Typical

Telephone

CUP

TERMIINALS

Second

DSS/BLF

Console

Figure 3-6. Typical DSWBLF Console Connections

Installation

IMl66-107

Power Failure Station Connections

The system provides a tip and ring pair connected to

line 1 as an emergency power failure circuit. This circuit is active during a commercial AC power failure if an external battery assembly is not installed to provide battery back-up power to the system. Connect an

provide communications capability until the to the system is restored.

The power failure.pair is located as follows and as

detailed in

NOTE: The system also provides one power failure

industry standard, single-line telephone, such as a model 2500, to a power failure pair.and use it to

POWER FAILURE TERMINALS ON

STATION CONNECTOR BLOCK

I4-LINE,

TYPICAL INDUSTRY STANDARD

NON-ELECTRIC TELEPHONE

(POWER FAILURE INTERFACE1

8-STATION AND 8-LINE,

gj--1-w

34 --l--

35 --l--

--l-37--i-36

--1-39

--l--

40 --l--

41----c42--t-43---I--

44 --I--

45 --l-- 46--l-- 47 --I-46--I--

49--l--

SO--l--

CLIP TERMINALS

power

Figure 3-7

below.

connection with each add-on expansion module.

I6-STATION

lI6-LINE, 32-STATION

BASE

POWER FAILURE JACK

-OR-

UNITS1

BASE

UN111

Figure 3-7. Power Failure Connection

3-22

IMl66-107

Installation

Auxiliary Equipment Interface

You can connect an industry-standard telephone or data device on a line ahead of the common equipment if you wish. If you do so, the system can detect an off-hook condition in the connected device and turn on the line status light at the system telephones to indicate that the line is busy. and

Figure 3-8

connections.

below detail the auxiliary interface

Table 3-1

(on page 7)

NOTE:

Connection is across tip and ring of lines 2 and 4.

The system provides the auxiliary interface

connections at terminals 1 and 6 of common equipment line jacks 1 and 2.

When you are employing this auxiliary

interface feature, the line-to-line port reassignment as discussed previously and in Chapter 4 works as described except in regard to line 2 and line 4. Line 2 can only be reassigned to line port 4 and line 4 can only be reassigned to line port 2

Figure 3-8. Auxiliary Interface Connections

installation

IM166-107

Common Audible And

Selected

Auxiliary Ringing Interface

You can use he relay closure dry-contact points for controlling external audible equipment. These contact closures track the pattern of the ringing for incoming calls. The contacts are closed during the ringing

period and are open during the silent period. A typical common audible connection is illustrated on

Figure 3-9 .

piifq

Do not exceed a 1 amp at 24 volts (0.5 amp

at 48 volts) load on these control terminals.

If the load requirements exceed this limit, connect the load through an external slave relay. DO NOT CONNECT THESE CONTROL TERMINALS DIRECTLY TO THE

117VAC

Outside Lines

Common audible terminals provide a dry-contact

closure whenever any of the outside lines that you have connected to the common equipment ring with an incoming call.

LINE.

Station 7 7 audible terminals provide a dry-contact

relay closure whenever ringing is sent to station 17 or to a programmable destination. Use class of service programming to choose either station

the paging port as the ringing destination. Refer to

Chapter 4 for details.

When you have programmed for station port 17

ringing, it is a common practice to use a

customer-supplied external device to provide loud ringing and connected in a manner similar to the common audible arrangement shown in

When you have programmed forpaging port

tinging, it is a common practice to use a

customer-supplied external paging amplifier connected to the paring port to amplify and

broadcast the ringing tones sent to, the paging port by the system . You can employ the relay closures that appear at the ringing terminals to energize the external paging amplifier during the periods when the ringing tones are being sent if necessary.

Ports

Figure 3-9.

CAUTION

Do not connect a external paging amplifier or any external ringing device to the station port 17 connections.

NOTE: Refer to the following paragraph headed

external paging amplifier connections and

infotma tion for using the paging port ringing tem?ina/s in an alternate paging eriable

function.

for a discussion of

3-24

IM166-107

Installation

(Wiring shown for low current application - see caution text)

Power Source for Signalling

bvim

w-.,1-

l-0

AGorY

,.....a+ .-,

IllpuL as

Required

(Wiring shown with slave relay connection for high current application - see caution text)

Wire to

EE:

Interface Relay

Slave Relay

24V Q lAMax. 48V 0.5A

-I

Max.

VcltaKmta;ng

Power

%tF for

Relay

ACorDC

Input as Required

Diode

Power

Syrc~ ;;wtw

for

ACorDC

Input as Required

J”

Station Connector Block

(4-Line, b-station and

E-Line, 1 E-Station Base Units)

cAJsw7

Figure 3-9. Typical Common Audible Interface Wiring

3-25

Barrier Strip

(lbline, 32Station

Station 17 Audible

Common Audible

Base Unit)

Installation

IMl66-107

External Paging Interface

NOTE: This paging enable constant closure function

The system provides a special transformer-isolated paging port that you can use to couple the system to a customer-supplied external paging amplifier. This external paging port does not provide a talk-back path

nor will it recognize DTMF dial tones.

You can use the relay closure dry-contact points that the system makes available at the ringing port terminal

Connect the audio input of a customer-supplied

external paging amplifier to the paging port as shown below in

for controlling the external paging amplifier during a

paging operation. These contacts close closed during the time that a paging operation is active to provide a constant enable signal path for the paging

and stay

If the paging amplifier requires an enable signal,

connect the enable leads to the station 17 audible terminals as shown in

amplifier.

overrides the ring pattern closure provided

when ringing is sent to the paging port. the previous paragraph titled

-on

See

Au&&

Figure 3-10.

PA SYSTEM

coyI) EOUlPYllT

Oil@& l6-sTAfloN 8UE

IJMIT

mom,

I4-LINE.

Figure 3-10. Typical External Paging Connection

46-+-

+,-+-----w46 -+-

t:-=r-

alp 7mw1~~6

STATION CONNECTOR BLOCK

8-STATION AND 8-LINE.

- -

--B--M.

IG-STATION

TO RINGING PORT TERMINALS IF ENABLE IS REOU IRE

l16-LINE. 32-STATION

BASE

BARRIER STR IP

UNITS1

STATION 17 AUDIBLE

BASE

UNIT1

3-26

IM166-107

Installation

External Paging Interface - Line Port

You can use class of service programming to convert a line port to be an AUXILIARY port. As an AUXILIARY port, a user can use it to couple a

closure feature discussed previously is not available for use with this installation.

Connect the audio input of a customer-supplied

telephone to an external paging device that you have wired to the line port. He or she does this from any

station with that line presence by pressing the proper line button to select the AUXILIARY port. The user

You can install a DTMF tone select, zone-paging

can dial DTMF tones or dial pulses through the AUXILIARY port as needed. The paging enable relay

Program line port asProgram line port as auxiliary

auxiliary

PA system to tip and ring

PA system to tip

that

port

and connect

and ring

port.

external paging amplifier to the tip and ring leads of the AUXILIARY port as shown in

amplifier if you wish.

If do you install this type of

Figure 3-l 1

below.

amplifier, the user must dial the zone-select code after he or she presses the AUXILIARY port line select button.

PA System

TIP3

Figure 3-11. Typical External Paging Connection

RING 3

TIP 4

LINETERMINATION

‘TYPE

66MXX

CONNECTOR BLOCK

‘INDIVIDUAL

MDDULAR JACKS

________I______-____----------

6-POSITION

Line Port

------

CM01

3-27

Installation

IMl66-107

Data Device Connections

The system provides two RS232 Data Ports for use.

When you use a video display terminal (VDT) to

perform class of service programming, connect it to

RS232 Data Port A.

When you use a serial data printer for SMDR,

SMDA, and COS printout, connect it to the RS232 Data Port B.

When you use a Caller ID Interface (product code

CID08) to identify incoming calls, connect it to

RS232 Data Port B using the special cable provided

with the CID08. Refer to the paragraph titled

Identification Service Support (located on page

4-40) for installation details associated with this

feature.

The distance between a data device and the common

equipment can be up to 500 feet in a quiet electrical environment. Some sites may require shielded cable for long runs. For longer distances, you must install

limited distance modems to relay the data communications between the common equipment and a data device.

When preparing a cable for connection to a data device, refer to the manufacturer’s manual for the

equipment being interfaced and make the following

wiring connections:

C&r

If required for proper operation, wire the common

equipment CTS (clear-to-send status from device to common equipment) connection to the device RTS (request-to-send) connection.

NOTE: The common equipment requires a positive

The default data communications format is as follows:

7-bit data with 2 stop bits and no parity

Baud rate of 300 baud

Configure a data device to match Jhis format for initial

operation or reprogram the system’s data format to

match those of a data device.

The system’s data ports are located as follows and are

connected as illustrated in

we.

rbLine, &Station And &Line,

Clip terminals 37 - 40 (data (data port B) on station connector block.

SuLPoRT

TD = TERMINAL 37

RD = TERMINAL 38 CTS = TERMINAL 39 SG = TERMINAL 40 TERMINAL 44

voltage, with respect to signal ground, in order to send data.

Figure 3-12

164tation

port A) and 41 -44

PORT

TERMINAL 41 TERMINAL 42 TERMINAL 43

on the next

Base Units

Wire the common equipment RD (data from device

to common equipment) connection to the device TD

(transmit data) connection.

Wire the common equipment TD (data to device

from common equipment) connection to the device RD (receive data) connection.

Wire the common equipment SG (signal ground)

connection to the device SG (signal ground) connection.

l&Line, 32-Station Base Unit

Special modular jacks are available as data ports

SIG

None CTS RD

TD 4

SG 5

None 6

JACK

2 3

TO RS232

DATA

PORT

INOUSTRY

UOOULAR LINE

STANDARD

I4-CONDUCTOR)

IiF’

CORD

TYPICAL

INTERFACE

VDT

TYPICN UOUJLAR

WIRlN6

SHOWN FOR REFERENCE ONLY.

TO EIA ADAPTER

MODULAR JACK DATA PORTS

ll6-LINE. 32-STATION

RS232

DATA PORT

hifzii

65431 I

IFRONT VIEW

NO CONNECTION

: =CTS

-RD

4 =

5 =

6 : NO CONNECTION

ST~NJI CormcmR aocK DATA KRTS

B-STATICN BAB LNIT Ml

8-LI

IGSTATICN M INIT)

BASE

UNITI

RS232

DATA PORT A

J&KS1

INDUSTRY STANDARD

MODULAR LINE CORD

I4-CONWCTOR)

Figure

TYPEN

WlRlN6

3-i2.

Typical Data Device Connections

MODULAR

SHOWN FOR REFERENCE ONLY.

EIA ADAPT6R

NOTES :

MAXIMUM DISTANCE BETWEEN COMMON EQUIPMENT

CABINET AND PRINTER OR VDT TYPICALLY LIMITED

TO 500 FEET. LONGER DISTANCES DISTANCE MODEMS AT EITHER END OF RUN.

2. SOME DATA

VROPER

OEVICES

OPERATION. ROUTE TO DEVICE AS

REQUIRE CTS SIGNAL FOR

REWIRE

LIMITED

NEECED.

Installation

IMl66-107

Music Interface

If music is to be part of the system, connect a

customer-provided music source to the common

equipment music interface jack (phono jack) provided

for this purpose as shown below in Figure 3-13. The

impedance of this input is approximately 500 ohms. Use the volume control on the music source to adjust

the audio level of the music as required.

MUSIC INTERFACE

Figure 3-13. Music Interface

MUSIC SOURCE (FOR MUSIC ON

HOLD AND BACKGROUND

MUS IC

IMl66-107 Installation

Add-On Expansion Module

Introduction

You can install one or two optional add-on expansion modules on the common equipment base unit to increase the line and station capacity of an installed system. The add-on module is as follows:

408 Expansion Module - A four-line by eight-station

expansion unit

The expansion capabilities provided by the add-on module are shown in

The default numbering of the expanded lines and stations begin with the next higher line or station

number from that provided by the host base unit. numbering continues sequentially from top module to bottom module if two modules are installed. For

example: The defaulted 8-line, 16-station base unit

Figure 3-14

Table 3-5. Line Connections - 408 Expansion Module

on the next page.

port

The

provides station ports 10 through 25 and lines 1 through 8. When installed, a 408 Expansion module will provide station ports 26 through 33 and lines 9 through 12 thus creating a twelve line by twenty-four

station system.

Each expansion module provides a tip and ring pair as

an emergency power failure circuit. This circuit is

connected to the first module-provided line. The line connections of the expansion module are

available at two modular jacks. When facing the jack

openings, lines 1 and 2 are provided by the jack on the

right and lines 3 and 4 are provided by the jack on the

left. Line connections are detailed in

below. The station connections are available at a 50-pin

connector.

Table

Table 3-5,

3-6 detail these station connections.

Add-On Expansion Module - continued on

3-31

page . . .

Installation

IM166-107

4-LINE, 8-STATION

B-LINE, l&STATION BASE UNIT

BASE UNIT

(BASE

%-PORT

12-LINES

UNlT

PLUS ONE EXPANSION MODULE)

48-PORT

M-LINES

UNm

PLUS TWO EXPANSION MODULES)

SYSTEM

AND

SYSTEM

AN0

24-STATIONS

3bSTATIONS

Figure

3-14.

Add-On Expansion

3-32

GDPORT

72-PORT

AND

SYSTEM

4%STATIONS

PC-LINES AND 40.STATIONS

(BASE UNIT PLUS ONE EXPANSION MODULE)

24.LINES

(BASE UNIT PLUS TWO EXPANSION MODULES)

Module Configuration

Add-On Expansion Module - continued on next page. . .

IM166-107

Installation

Table

BROWN-RED 9 18

RED-SLATE 10 35 19

SLATE-RED 10 20

BLACK-BLUE BLUE-BLACK BLACK-ORANGE 12 37 23

ORANGE-BLACK 12 24

BLACK-GREEN 13 38 25

GREEN-BLACK 13 26

BLACK-BROWN 14 39 27 BROWN-BLACK 14 28

BLACK-SLATE 15 40 29 SLATE-BLACK

YELLOW-BLUE

3-6.

Station Connections - 408 Expansion Module

1 15

130

116 141

131

SqARE

PORTS

GRFFN - VIOLET 23 46 B

BROWN s VlOl FT 74 48

SLATE-VIOLET 25 50 RING STATION

-24 49 47

25 50 49 TIP POWER FAIL

Add-On Expansion Module - continued on next page . . .

3-33

Installation

Add-On Expansion Module Installation

Each add-on expansion module measures 15.5 wide x

9.4 high x 1.6 wide and weighs approximately 4

pounds. The modules are designed so that you can attach them to the base unit and connect them to it via cabling.

You must always connect the first module to the top location on the base unit.

install an expansion module to a base unit, refer to

Figure 3-15

steps 1 - 11.

NOTE: If you p/an to a/so up-grade the system

and perform the procedure detailed in

software at the same time that you add expansion modules, be sure to add the expansion modules through 7 1. After you have installed the expansion modules and programmed for the new stations and line ports, you can then up-grade the software as described in the discussion beginning on page 3-36 titled,

C&i&e.

sequence insures that the new sotWare

recognizes the new stations and lines that are made available by the expansion modules.

first

by following steps

Following this installation

This action exposes internal cable connector on

connectors.

through connector opening.

Attach

between the grounding terminal on the expansion equipment cabinet.

10. Reconnect the power to the system.

IMl66-107

Disconnect both AC power and external battery back-up power from the system.

Remove and set aside nameplate from base unit. base unit circuit board.

Reach through opening in base unit and mate module cable plug with base unit circuit board

Push excess cable inside base unit housing

Install expansion module in place on all four mounting holes. Be sure excess cable pinched between add-on module and base unit.

Pull module down to latch in place. Use flat-blade screw driver to tighten module

securing screw into base unit threaded fastener. Snap nameplate into slots on top of module

housing.

#IO

#I2

insulated, solid copper wire

module and the grounding terminal on the common

not

11 .Refer to Chapter 4, and perform configuration

programming for new station and line ports.

Add-On Expansion Module - continued on

3-34

nexf

page. - .

IM166-107

TOP

LOCATION-

BOTTOM

LOCATION-

TYPICAL BASE UNIT

(O-LINE.

IC-STATION

i~ii~~~~~iiiioiilli~~i~~~~i~ii~i

111111111111111111111111111111111 111111111111111111111111111111111 111111111111111111111111111111111

BABE

UNITI

-NAUEPLATE

(REMOVE TO EXPOSE BASE UNIT CONNECTORS1

-UPPER MOUNTING HOLES

-LOWER

PLACES)

YOUNTING

PLACES1

Installation

-A=a

HOLES

SECURING

SCREW

TYPICAL ADD-ON MODULE

CONNECTING CABLE

AND PLUG

SNAP SLOTS FOR

NAMEPLATE

TOBASE

UNIT

Figure 3-15. Add-On Expansion Module Installation

3-35

Installation

IMl66-107

Software Cartridge

Introduction

The system requires a plug-in module with the

common equipment base unit to provide the following functions:

Operating System Software Control

Default Functional Program

Call Cost Storage For System Collected Records

The installed software cartridge provides the operating

system software control of the digital telephone system.

The system stores call cost records in the software cartridge and, if you exchange the present software

cartridge with a new one, all call cost records that the system stored in the present cartridge are lost.

Because of this, be sure to obtain a print-out of all call cost records and then delete them from memory before exchanging a new cartridge for the currently

installed one.

The system stores all of the class of service data that you program into its common equipment memory and

not in the software cartridge; therefore, the system

does not lose any current class of service parameters

if you replace the existing software cartridge with one that has the same software revision number. However, when you up-grade the system software by

exchanging the existing software cartridge with one that has a later revision number, there are several

steps that you should take. If you take these steps, you will ensure proper system operation with the

up-graded software and you will not have to reprogram the class of service parameters for the system, line, and station features.

When up-grading the system software,

1.2.Make a copy of the call cost records and then delete them from the system memory per the following procedure: To print records: press INTERCOM, dial % # 076 #, and press SPEAKER. To delete records: press INTERCOM, dial % #

07’7#,

and press SPEAKER.

Use a personal computer and a communications

software program to save the currently stored

system data base. Refer to the Chapter 4

discussion titled Video Terminal Programming

Procedure, Remote Programming Configuration for

complete details for doing this.

disconnect any battery back-up that may be connected to it.

or at the programming station as follows:

The software cartridge plugs into the common

equipment base unit housing as shown in

To install a cartridge,

NOTE: Before installing a software cartridge into a

To remove a cartridge,

2. Slide the cartridge out of the base unit.

Remove AC power from the system and

Exchange the current software cartridge with the one that has a later revision number using the

installation instructions below. Restore power to the system. Perform the master clear procedure from the VDT

press INTERCOM, dial + # 746 dial 90,

dial 51684,

press SPEAKER.

Use the VDT procedure referred to in step 2 and re-load the system data base into the system memory.

Installation

Figure 3-16.

To avoid any chance of electrostatic discharge damage to the software cartridge, avoid touching the connector with your fingers while handling it. Also, be sure to disconnect the AC power to the

base unit (also disconnect battery backup power If it is connected) before installing

or removing a software cartridge.

base unit, be sure the product code matches the product code of the base unit (i.e., place an 408 cartridge into a 408 base unit; place an 816 cartridge into a 816 base unit; and place an 7632 cartridge into a 7632 base unit.

Orient the cartridge so that the connector end is toward the base unit opening and the removal

notch, located at the top rear of the cartridge, is

toward the front of the base unit.

Insert the cartridge into the base unit cabinet with a steady gentle pressure until it seats into place.

Then, press the cartridge into place firmly to fully

mate the connections.

Place the bit of a flat-blade screwdriver into the removal notch. Lift up on the cartridge with the screwdriver to un-mate the connections.

IMl66-107

TYPICAL

COMMON EQUIPMENT

BASE UNIT

installation

CARTRIDGE

(PUSH IN TO INSTALL)

TYPICAL

COMMON EQUIPMENT

BASE

UNIT

Figure 3-16. Software Cartridge Installation and Removal

3-37

CARTRIDGE

(LIFT

CIUT

TO REMOVE)

Installation

IMl66-107

Data Communications With The Digital Telephone System

Arrange both station-to-line and station-to-station data communications through the system telephones, using

a data device, a modem, and a data switch.

Equipment Required

Any data device (such as a VDT or a personal

computer equipped with communications software)

Any Hayes-compatible modem

A data switch (such as the model PC-787JJ-PS

from Precision Components Telephone, Addison IL, 60101, telephone 1-708-543-6400). This data switch is applicable for use with modems, FAX

machines, and audio tape recorders.

Connections

Refer to

illustrated. Use the cable supplied with the data switch to make the connection between the switch and the telephone handset jack, and use customer-supplied

cables to make the remaining connections. Make the

modem and data device connections using cabling

specified in the literature accompanying this

equipment.

Certain digital telephone models include a headset

jack located on the rear housing near the line jack.

You can use this headset jack for the data communications path but you must make the following

changes to the illustrated connections:

Leave the handset connected to the telephone and

Figure 3-17,

keep it on-hook.

and connect the equipment as

Position 5 Handset connected to data switch Position 9

The data switch has a phase switch located on the

right side of the cabinet. Set this switch to the

NORMAL

It is control to the minimum level when using the data switch arrangement for data communications.

Station-To-Line

To make-a-data transmission to a distant site over a

CO/PBX line,

Set data switch to

1. Prepare modem and data device for data

communications. Refer to information supplied with software and equipment.

Press telephone line button and hear dial tone. Set data switch to

Issue dialing command to modem from data device

keyboard.

Station-lo-Station

To make a data transmission to another station

equipped and connected as shown in

Set data switch to

communications. Refer to information supplied with software and equipment.

OlSettinQ Condition

Headset connected to data switch

position (toward the rear of the cabinet).

very important

to set the telephone volume

Communication Procedures

VOICE.

DATA.

Figure 3-17,

VOICE.

Prepare modem and data device for data

Connect the accessory headset to the handset jack

of the data switch.

Connect the telephone jack of the data switch to the

headset jack of the telephone (instead of to the handset jack as illustrated).

The data switch has a compatibility control located on the bottom of the cabinet. Set this control to match the telephone equipment being used. Change the settings

+/- 2 positions from the specified settings to provide

the quietest data path possible.

Use a flat blade screw driver to set the compatibility

control per the following chart:

3-38

Press ITCM (INTERCOM on some models) on

telephone and hear dial tone.

Dial other station and set up voice call.

Type

“ATXl D”

press

ENTER.

on their data device keyboard but

ENTER.

Complete voice conversation, ask intercom party to set their data switch to

on their keyboard.

Set data switch to data device keyboard. Modems will automatically complete data connection.

on data device keyboard but do

Ask intercom party to type “ATA”

press

DATA

DATA,

and to press

and press

ENTER

EQUIPMENT

LINE CONNECTION

STATION CONNECTION

(SEE NOTE 1)

TO CO/PBX

LINE

HANDSET JACK

, INTERCONNECT

CABLE

Supplled

with Data Switch)

TELEPHONE JACK

/-DATA JACK

(REAR VINV)

TYPICAL

DATA SWITCH

(SEE TEXT)

TYPICAL DATA DEVICE TYPICAL

(PERSON,,LvI;MPUTER

Figure 3-17.

DATA MODEM

Dais

Communications Interconnection Diagram

NOTE I:

When the telephone Is

handset connected to the telephone and keep It on-hook. Connect the accessory headset to the handsetjack of the data switch. Connect me cable

that Is supplied

of the data switch and the headset jack of the telephone.

TELEPHONE

HANDSET

(SEE NOTE

equipped w/th

tith

the data

a headset Jack leave the telephone

swttch

between the

fe/ephone Jack

IM166-107 Installation

System Checkout And Failure Isolation

Initial Condition

The system operating features are set to default conditions at initial power-up. These conditions

provide a basic operating system with a known set of parameters, and the system should be initially checked out with the default conditions in place. At any time while the system is operating, default

conditions can be reset from station port 10 or 12 per

the instructions provided in Chapter 4, Programming.

Check Out

Check the common equipment and telephone installation for proper operation by performing the

following resistance and voltage measurements.

Resistance Check

Measure the resistance at the station connector blocks under the following conditions.

AC power cord disconnected from electrical outlet.

Common equipment connected to station connector

blocks.

Stations wired and wiring punched down on blocks.

Bridging clips removed from blocks to isolate stations from common equipment.

Measure the resistance of each installed station and

wiring from the station side of the connector blocks.

Resistance values will vary with cable length and

station type but should be within the following limits:

Greater than 700 Kohms

Voltage Check

Make the following voltage measurements at the station connector blocks under the following conditions:

Bridging clips installed

AC power connected to the common equipment

Measure the voltage across the signal pair. The measured voltage must be within the following limits:

-28-36VDC

General Check

Check the red light emitting diode (LED) system

status indicator. Be sure that it is on steady. If it is off or flashing, refer to the paragraph below titled,

Failure Isolation.

2.3.Refer to Chapter 5 for operating information and perform a general operational test of the system by exercising the features from station port 10 or 11. Operational parameters are per the system default conditions as detailed in Chapter 4 until class of service programming is performed.

Once the basic system is verified as operational, perform the class of service programming as described in Chapter 4.

System Status Indicator

A red LED located on the common equipment cabinet near the music port is the system status.indicator.

This indicator is turned on steady when power is

applied to the system. If the indicator flashes after power up, it could be indicating a processor failure. Unplug and reconnect the AC power to the power supply and observe the LED indication. If it still shows a flashing indication, equipment replacement may be necessary.

Station Self Test

Self test the multiline stations for proper operation per the following instructions:

Disconnect line cord at station base.

1. Press and hold test button (1 for Impact

2. telephones or

telephones) and reconnect line cord to station connector. Station will automatically perform self test routine.

Releasetest button as soon as test begins.

3. Sequence of test is as follows:

0 0

Failure Isolation

MUTE

Indicators will light in sequence Ringer will sound - be sure volume is set to low

or high

for DigiTech or Americom

3-41

Indicators and ringer will then turn off at the

same time

Replace any station that does not pass the self test.

Installation

IMl66-107

Installer/User Information Regarding FCC Rules And Regulations

This electronic key system complies with Federal

Communications Commission (FCC) Rules, Part 68. The FCC registration label on the KSU contains the FCC

registration number, the ringer equivalence number, the model number, and the serial number or production date of the system.

Notification To Telephone Company

Unless a telephone operating company provides and installs the system, the telephone operating company which provides the lines must be notified before a connection is

made to them. The lines (telephone numbers) involved, the

FCC registration number, and the ringer equivalence

number must be provided to the telephone company. The

FCC registration number and the ringer equivalence number of this equipment are provided on the label attached to the common equipment.The user/installer is required to notify the telephone company when final disconnection of this equipment from the telephone company line occurs.

Compatibility With Telephone Network

When necessary, the telephone operating company provides

information on the maximum number of telephones or

ringers that can be connected to one line, as well as any

other applicable technical information. The telephone

operating company can temporarily discontinue service and

make changes which could affect the operation of this

equipment. They must, however, provide adequate

in writing, of any future equipment changes that would make

the system incompatible.

notice,

radio’s receiving antenna, andlor relocate the KSU, the

Installation Requirements

Connection of the electronic key system to the telephone lines must be through a universal service order code

(USOC) outlet jack supplied by the telephone operating company. outlet, ask the telephone company business office to install one. The correct outlet jack for this system is either a type

RJ21X

If the installation sfte does not have the proper

or type FiJ14C.

Party Lines And Coin Lines

Local telephone company regulations may not permit

connections to party lines and coin lines by anyone except

the telephone operating company.

Troubleshooting

If a service problem occurs, first try to determine if the

trouble is in the on-site system or in the telephone company

equipment. Disconnect all equipment not owned by the

telephone company.

If this corrects the problem, the faulty equipment must not be

reconnected to the telephone line until the problem has been corrected. Any trouble that causes improper operation of the telephone network may require the telephone company to

discontinue service to the trouble site after they notify the user of the reason.

Repair Authorization

FCC regulations do not permit repair of customer owned equipment by anyone except the manufacturer, their authorized agent, or others who might be authorized by the FCC. However, routine repairs can be made according to the maintenance instructions in this publication, provided that all FCC restrictions are obeyed.

Radio Frequency Interference

The electronic key system contains incidental radio frequency generating circuitry and, if not installed and used properly, may cause interference reception. This equipment has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area may cause interference to radio and television reception; in which case the user is encouraged to take whatever measures may be

required to correct the interference. If this equipment does

cause interference to radio or television reception, which can

be determined by turning the equipment off and on, the user

is encouraged to try to correct the interference by one or

more of the following measures: Reorient the television or individual telephone stations, and the radio or TV with

respect to each other. If necessary, the user should consult the manufacturer or an experienced radio/television technician for additional suggestions. The user may find the following booklet prepared by the Federal Communications

Commission helpful: “How to Identify and Resolve Radio-TV

Interference Problems.” This booklet is available from the

Government Printing Office, Washington D.C. 26402. Stock

No. 004-000-00345-4. This digital apparatus does not exceed the (Class A)

limits for radio noise emissions from digital

set out in the Radio Interference Regulations of the

Canadian Department of Communications. Le

prksent radioalectriques depassant

appareils le

Rbglement

par le

appareil

mumeriques

sur le

minist&e

numerique n’ement

(de la class A)

brouillage radior9ectrique 6dicte

des Communications du Canada.

toradio

and television

les limites

appartus

pas de bruits

applicables

prescrites

dans

aux

Ringer Equivalence Number

The REN of each line is 1.38. The FCC requires the installer to determine the total REN for each line, and record it at the equipment.

IMl66-107 System Programming

Chapter 4

System Programming

General Programming Information

Perform configuration programming from station port 10 or station port 12. The system will not accept programming commands from any other station port in the system. For best programming results, employ an LCD speakerphone. While you can install any non-LCD digital telephone and use it for programming, visual feedback of the programming operations will not be available. Configuration programming from station port 10 or 12 is unlimited as to the features that you can program using it. Usually you perform this procedure when you first place the system into service.

Always keep the handset of the LCD speakerphone

on-hook while programming the system. Plus, you

must be sure that the system is not in the night

transfer (of ringing) mode of operation when you

program it. Alternately, you can petform programming using a

customer-provided Video Display Terminal (VDT) with an RS-232 compatible, serial interface. VDT programming is completely menu driven and easy to follow. It is arranged somewhat differently from station

port programming categories to facilitate menu usage.

VDT programming is discussed in the Chapter 4

procedure titled video Display Terminal You can find a complete diccussion of VDT

programming in publication lMl66-094, Djgital

Telephone System VDT P tugramming Reference

Manual

Prior to taking any programming action, determine the desired parameters and requirements. Record this data on the class of service programming reference charts located at the end of Chapter 4.

You can program a group of lines or stations to have the same configuration as one that you have already

programmed. This block programming feature

eliminates the need to individually program every line

or station that requires the same configuration.

After you have completely installed a telephone

system for the first time or if a system that you

previously installed has been turned off and placed out

of service for a period of time (several weeks, for

example), perform a master clear programming

procedure before placing it into service. If you plan to

perform a master clear procedure, perform it first

before performing 6ny other programming procedure. The master clear procedure, clears all memory

locations of any unwanted data that may be stored

there. It also clears any previously programmed data,

such as autodial numbers and defaults all class-of-

fmgnmming.

service conditions. Therefore, never perform a master clear procedure on an existing installed system unless data loss and COS default are acceptable. Refer to the information provided in the procedure titled Master

Clearfor programming details

The system provides time and date information for display on LCD speakerphones. After installing, checking out, and master clearing a system, set the system clock with the current date and time

information using the procedures provided in the procedure titlted System Configuration. You cal also use the configuration programming procedures to set

certain attendant features (as also discussed in the

System Attendant’s Guide) that affect day-to-day operations such as: system clock setting, system speed dial, night transfer of tinging, music on hold, LCD messages, station names, and SMDA reports.

Pro

ramming Overlays

The literature

programming overlays for use in identifying the buttons required for programming. The overlays fit

over the buttons of the programming station. A full

size copy of available programming overlays are included at the end of this chapter for use as needed.

f!a

pat

ge with the system includes

Supporting DigiTech Telephones With

A Revision Letter Of I And Later

There are several items that you need to consider when installing the revision I and later DigiTech telephone to the digital telephone system. These

items are detailed below.

While the system software cartridges (product code

Snnnn) with software release 11 A and later supports

the use of all DigiTech telephones regardless of their

revision letter, any systems with a software release of 9 or earlier will not support the revision I and later

telephones. In other words, whenever a system

includes revision I or later telephones, be sure that the system software cartridge has a software release

revision of 11A or later.

Always program station ports to provide ringing line

preference to revision I and later DigiTech telephones

(and to all Impact telephones) that are connected there. This action is necessary before the orange LED feature can become active. The orange status light

indicates a ringing line to distingush it from lines that

are in use or on hold.

4-1

System Programming IMl66-107

Converting Button Designations

When you first power a new system with no telephones connected, it defaults its station ports as follows:

the same button on the telephone that you are mapping. No overlay or conversion chart is needed here.

When you mix telephones on the same system and you are cross-model button mapping, you will need

ziFEY-=-

DigiTech 24-line telephones

lnnnn Impact 24-line telephones When you connect a telephone to a powered-up system or when you turn on the AC power to a system after you have connected a telephone to it, the telephone identifies itself to the system but its button

mapping will be defaulted for the telephone types denotes above until you master clear the system.

The buttons on impact and Americom telephones are designated as L buttons while the buttons on a

DigiTech telephone are designated as A and B buttons These different button designations relate to one another in the manner detailed in the following chart. There are times when you are programming the

system parameters that you may need to use this

chart for conversion purposes. At other times, you

can use the proper telephone programming ovenay

with A and B designations that you can find included in

the literature package for the digital telephone system.

You can find sample overlays included at the end of

this chapter.

either the overlay or the conversion chart. The overlay works best when you are using an impact or Americom telephone at the programming station to button map a DigiTech telephone located elsewhere.

The chart is more convenient when you have a

DigiTech telephone at the programming station and you are button mapping an impact or Ameticom telephone located elsewhere. In either case, when you map a line to a selected button, it is best if you

choose the line by dialing its code rather than by

pressing a button on the programming station to

represent it. To choose lines 1 through 24, you must

dial 01 through 24. The following examples explain when you need to use

conversions. To select button L21 for reprogramming on an Impact

telephone using another Impact telephone at station

10 for programming, press button L21 on the station

10 telephone. Note that no conversion is required in

this example. To select button 85 for reprogramming on a DigiTech

telephone while using an impact telephone for

programming, press the button designated as the programming overlay on the impact telephone at

station 10 (this is actually L21 but the overlay did the

conversion for you).

To select button L21 for reprogramming on an Impact telephone while using a DigiTech telephone for

programming, press button B5 on the DigiTech telephone at station 10 (you use the conversion chart

to convert the B5 button to an L21 button).

Jj you m

best to allow the telephones to identify themselves to

the system before you button map them. When you

ns 10 or 12 and you have placed an Impact or an Americom telephone at the programming port, you should place the programming overlay on it. This makes the button designations match the A and B designations called for in this system programming

manual.

OUDerformbuttonmabDlnafrom

using the non-square system programming feature

do this, the VDT presents the proper button

designations in its prompt and you will not need an overlay or conversion chart. Beginning with software release 138 on the lnnnn software cartridges, the system queries you to designate the telephone type for unoccupied station ports. Upon your response, the system presents the proper button designations in the prompts for these ports.

to reassign telephone buttons to different functions, you may need either the overlay or the above chart depending upon the type of telephone that you have installed at the programming port.

If all system telephones are the same type, when you press a button at the programming station, you select

4-2

VDT,

it is

IM166-107

System Programming

Class Of Service Programming

Class of service programming provides you with the means for programming all of the system variables; however,

you may elect to program only the line attributes and leave the remainder of the system variables set to their

default values. Perform the class of service programming in the sequence shown below.

Mark the desired selections in the

charts to record programming needs.

Enter the base level programming mode.

Typical Feature Programming Sequence

Automatic Hold

When you enable this feature, the telephone user can automatically

existing line call on hold when she or he presses another line button to second call.

Automatic Hold For Intercom

Dial a feature code to select a programming

parameter.

To enable automatic hold for line calls,

1. Dial 53.

2. Dial

3. Select station ports (LED On = Feature Asssigned):

4. Dial #+ for next station feature. Dial ++ % for configuration mode.

To change setting, repeat procedure and make opposite selection.

To enable automatic hold for intercom calls,

1. Dial 53.

2. Dial 12.

3. Select station ports (LED On = Feature Assigned):

?3TATlON FEA

11.

Station 10 - 57: Dial 10 - 57 or press

-OR-

“STATION FEA TlJRES”

Station 10 - 57: Dial

10 - 57

or press

‘AUTO HOLD

Cl0 - C57.

STCM AUTO HOLD”

Cl 0 - C57.

ake opposite selection.

A current program setting is indicated by a lighted

LED next to the applicable programming button.

When a toggle (ON/OFF) action is provided by a

single button, the lighted LED indicates when the

feature is active.

If a tone burst sounds three times during programming, it denotes an erronous input. Programming can be continued after an error

without ending and re-entering the programming

mode from base level..

10 Press % to return to the most previous

4-3

programming level. Each press returns to the next previous programming level.

Press

SPKR

to end procedure.

System Programing

IMl66-107

Master Clear and Class Of Service Defaults

can return the entire programming configuration to the factory settings using the master clear procedure or

can return the individual system, line, and station class of service configurations to their factory settings using

system, line, and station default procedures. Keep

dues effected by the factory settings

Not

on/y

does the master clear procedure return ALL programmed variables to a known

state

ooeration. it also clears all currently stored autodial and speed dial numbers.

will

provide satisfactory performance in a broad range of site applications.

in mind that the operating parameters and class of service

Aaster Clear

qetums entire system configuration to actory settings

u?d

speed dial numbers.

system Default

qetums the system configuration features

0 factory settings.

,ine Default

qetums the line configuration features to ‘actoty settings.

Station Default

Returns the station configuration features factory settings.

and clears all stomd auto

l.PresslTCMDial##7466

2. Dial 90

3. Dial 5 1 6 8 4 to clear the entire system. System returns to normal operation mode automatically.

l.PresslTCMDial+++#7466

2. Dial 10

3. Press #to default System returns to configuration mode automatically..

l.PresslTCMDial~#7466

system features.

2. Dial 30

“CONFIG.

“MASTER CLEAR

“CONFIG.

“SYSTEM DEFAULT”.

“CONFIG.

“LINE DEFAULT ,,.

MODE”.

3. Press # to default line features.

System returns to configuration mode automatically.

l.PresslTCMDial*#7466

Dial 50

3. Dial 00 to default station

“CONFIG.

‘STATION DEFAULT

ports system-wide.

MODE”.

-OR-

Select individual station port to be defaulted:

Station 10 - 57: Dial 10 - 57 or press Cl 0

4. Dial +K for next station to default.

-OR-

Dial +k # for configuration mode.

- CV.

“.

Default Button Assignments

Returns the button mapping of individual

stations to its factory setting.

Toll Restriction

The system defaults two toll restriction

tables with preprogrammed values and

assigns them to the lines. You need only tc assign them to the stations to put them into effect. The preprogrammed values are as

Entt$2 = Entry3=411

These values will provide satisfactory system performance in a broad range of site applications; however, they can be changed as needed to meet different toll restriction needs.

976

TabkDefault

Entry l= 1800

Entt$2=911

i.PresslTCMDial+++#7466

2. Dial 56.

3. Dial

4. Select station ports to be defaulted: - Station 10 - 57: Dial 10 - 57.

5. Dial +# for next button mapping feature.

1. Dial 70.

2. Press #to default toll tables.

3. Dial

01.

-OR-

Dial f +# for configuration mode.

+++

for configuration mode

4-4

“CONFIG.

MODE”.

‘BUlTON’MAPPING *

BU7TON

DEFAULT

“DEFAULT TOLL

Press SPKR to end.

’

IM166-107

System Programing

System Configuration - Miscellaneous Features

To make a record of the programming configuration, mark the desired requirements in the system class of

service records chart found at the end of Chapter 4.

To make the programming selections, dial the feature code and then dial the configuration code (or press

the programming button where appropriate).

NOTE: A lighted LED next to the programming button for the selection indicates the current configuration.

When a sing/e button provides a toggle (on/off) action, the lighted LED indicates the active feature.

The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the

feature code for any desired configuration. Enter the base level with the following procedure: press ITCM then dial %# 7 4 6

return the system to normal operation.

+#.

The last step is to press the SPKR button to end the programming procedure and

htomatic

Nith this feature, the system will

automatically recognize a particular

station should that station be re-located io

a different station port. It will supply the same COS parameters at this new

mttas

at the original port. This feature allows users to relocate their telephone from

3ne station port location to another yet

retain their original telephone features.

NOTE: If you turn this feature on, be

Data Baud Rate

The speed or baud rate of the data bit stream, which carries the SMDR and

configuration data between the system

snd an external data device, must be programmed to match the requirements

the data device. All of these programmable baud rate entries provide a

NOTE: If you use XMODEM protocol

Station Relocation

was programmed for the station

sure to make the station users understand that their telephone

parameters could change if they trade telephones from port to port.

for data transfer between a

VDT and the common

equipment, you must use

&bit

data.

condition.

1. Dial 27

2. Press

3. Dial t for configuration mode. To change setting, repeat procedure and make opposite selection.

1. Dial 15.

2. Dial 1 for data port A.

-OR-

3. Choose baud rate.

4. Dial +# for next data port.

5. Dial t * for configuration mode.

change setting, repeat procedure and make different selection.

(LED On = Enable)

-OR-

Dial 1 to Enable (Al LED On) Dial 2 to Disable

Dial 2 for data port B

Dial 01 or Press Dial 02 or Press A2. Dial 03 or Press A3. Dial 04 or Press A4. Dial 05 or Press AS. Dial 06 or Press A6. Dial 07 or Press Dial 06 or Press Dial 09 or Press Dial data bits and 2 stop bits. Dial data bits and 1 stop bit.

“A UT0

to toggle between enable and disable

Al.

A9. AlO.

Al 1.

or Press A7 for 7

or Press

Al4

for 8

STA RELOCA T”

#BAUD

RATE

“W nD nS 110”

“W nD nS 150” “W nD nS 300”

“W nD nS 600”

‘W nD nS 7200”

“W nD nS 2400”

“W nD nS 4800”

‘W nD nS 9600”

“W nD nS 19200”

“W 70 25

“W

8D 1s

22222”

zzzzZn

4-5

Press

SPKR

to end.

System Programing

System Configuration - Miscellaneous Features - continued

IM166-107

Press ITCM

nhibit, and Override

telephone user can press a button “ASSIGN DND CODE either one that you have mapped on

tis

or her station or one that is provided

an interactive button on an LCD

speakerphone) to set his or her station

o a DND condition.

lou

can inhibit the user’s ability to set

41~0,

a caller to a DND station can werride a DND condition if you

xogram IND

override feature.

NOTE: When you enable the do not

disturb override feature, the system automatically enables the executive override feature for the station as we//.

++#746+#

3. Select button to be programmed:

4. Select station ports to be programmed with a DND button

5. Dial % for further DND button assignment

To clear, dial 5664, press button, dial # and repeat above steps 4 and 5.

the calling station to have the

2. Press

3. Dial f for configuration mode.

To change setting, repeat procedure and make opposite selection.

“BUTON

Press Al - A14, Bl - B8.

(LED On = Selected Station):

Station 10 - 57: Dial 10 - 57

Dial +K +# for next button mapping feature.

Dial

+I+ 8 +#

Dial 1 to Enable

for configuration mode.

to toggle between enable and disable (LED On = Enable).

or press

Cl 0 - C57.

DND

“DND

‘DND

MAPPING

XXXXXXXX

ENABLED

DISABLED

’

”

’

3. Select station ports (LED On = Feature Assigned):

4. Dial +R for next station feature.

Dial +# % for configuration mode.

To change setting, repeat procedure and make different selection.

picking up a call that a user placed on

hold at another station. You can

enable or disable it system-wide using this procedure.

Dial 1 to enable

3. Dial +R for configuration

Station 10 - 57: Dial

10 - 57

mode.

#DND

OVERRIDE

or press Cl 0 - C57.

*ENABLE EXC HOLD

“DISABLE EXC HOLD”

4-6

IMl66-107

System Programing

System Configuration - Miscellaneous Features - continued

Press

LCD

U’OIJ :elephone users can set at their stations to be displayed by any LCD

speakerphone that calls them on the

ntercom line. The system provides two

standard messages but you can use this programming procedure to create up to 10 custom messages. System attendants also have access to this feature.

Music

When you connect an external music source to the system, it will provide music to outside lines that are placed on hold. You can disable the music using this programming procedure. System attendants also have access to this feature

ITCM *#746*

Messaging

can create messages that

On Hold

1. Dial 05.

2. Dial 1 -

3. Dial # to clear current message.

4. Refer to Table below and compose message (16 digits max.).

5. Dial all two-digit codes needed message.

-OR-

Dial

-OR-

Dial 20 for pre-programmed message.

6. Dial +K for next message location and repeat steps 2 - 5.

7. Dial #+ +K for configuration mode.

1. Press 04.

2. Press

-OR-

Dial 1 to enable (Al LED on). Dial 2 to disable

3. Dial ?N for configuration mode. To change setting, repeat procedure and make opposite selection.

“LCD MESSAGES

0 for message number.

for pre-programmed message.

mMOHXXXXXXXX *

to toggle between enable and disable (LED On = Enabled).

‘MOH “MOH

“XXXX... ”

“WWWY...

“BACKAT

‘CALL

ENABLED DISABLED

’

CHAR 1CODE 1

.51

52 k 53

61 m

(

.62

If63

CHAR1CODE

i I

54 55 3 56 64 5

74 1 8

1 CHAR 1 CODE

ISt3ace 112

1 2

4 04

01 07 03

1 07 1 08

Press SPKR toend.

System Programing IMl66-107

System Configuration - Miscellaneous Features - continued

Press

ITCM

%#746++

Port Options

fou can assign lines to the PA port for direct

ring, delayed ring, or night

ransfer (of ringing). You can also

assign

zone or all-call paging to the PA

)Ort. lou

can select the tracking source for

he ringing relay to be either station 17 inging or the ringing that you have

issigned to the paging port. Making it

rack the ringing that you have

issigned to the PA port provides relay :ontrol for the customer-supplied PA amplifier if needed.

set ringing type,

“P.A.

I. Dial 60.

Choose ringing assignment.

Dial 1 for direct ring. Dial 2 for delay ring.

Dial 3 for night ring.

Select line ports (LED On = Line Selected):

Line port l-14 = Dial 01 - 14 or press Al - Al4 Line port Line port 17-24 = Dial

Dial +N for next PA option.

-OR-

Dial f

change setting, repeat procedure and make different selection.

set zone paging,

I. Dial 60.

Dial 4 to assign

zone paging

3. Choose zone (LED On = Selected Zone). Press

Press A2 or dial 2 for zone 2. Press Press

Dial f for next PA option

-OR-

Dial t

To change setting, repeat procedure and make different selection.

15,16

= Dial

+++

for configuration mode.

or dial 1 for zone 1.

or dial 3 for zone 3.

or dial 4 for all-call.

+JK

for configuration mode.

1516 or press Bl , B2

17 - 24

or press

OPTIONS

“DIRECT RING

“DEUY

‘NIGHT RING

HOLD

‘P-A.

‘PA ZONES

RING

then press

OPTIONS

Al - A8

’

‘I.

’

”

set ringing relay tracking,

‘P.A.

Dial 60.

Dial 5.

3. Choose relay tracking assignment, Press

to toggle between paging port and station port 17.

(LED On = paging port)

-OR-

Dial 1 for station port 17. Dial 2 for paging port.

Dial % for next PA option.

-OR-

Dial * * for configuration mode.

change setting, repeat procedure and make different selection.

4-8

PORT

‘RELAY XxXxXxX

mRElAY

“RELAY P.A.

STA. 17

Press SPKR

’

PORT

toend. 1

IM166-107

System Configuration - Miscellaneous Features - continued

Press ITCM +##746t

station

Monitoring:

;tation provides idle, busy, and ringing status

of all of the monitored stations. f users deem the flashing BLF lights

associated with visual ring indication Gstracting, you can disable this visual ndication system-wide using this xocedure.

f you enable this visual ring indication,

(ou

can also enable audible indication

both direct and delayed ringing on a

)er station basis if you wish.

The DSS/BLF at a

enable visual ring indication,

1. Dial 20.

Press

-OR-

3. Dial * for configuration mode. To change setting, repeat procedure and make opposite selection.

To assign audible monitoring,

Dial 63.

2. Dial 20.

3. Dial 1 for no audible monitoring.

4. Dial 2 for direct ring

5. Dial 3 for delayed ring

5. Select station ports (LED On = Selected):

7. Dial +# next monitoring condition.

To change setting, repeat procedure and make different selection.

to toggle between enable and disable (LED On = Enable).

Dial 1 to Enable (Al LED ON). Dial 2 to Disable.

monitoring.

Station

-OR-

Dial f +# for next station feature.

-OR-

Dial #+ ++ +# for configuration mode.

10 - 57: Dial

10 - 57

‘MONITOR DISABLED”

or press

System Programing

“MONITOR XXXXXXX”

“MONITOR ENABLED”

3TATiON

“AUDIBLE MONITOR

“DELAYED RING

Cl0 - C57..

FEA TlJRES”

‘NONE

‘DIRECT RING

’

system Alarm Reporting:

:an send special codes that convey

:ertain system alarm conditions to selected stations where they will show In

their LCD displays.

The system

To enable the alarm reporting feature,

1. Dial 28.

2. Press

3. Dial +# for configuration mode. To change setting, repeat procedure and make different selection.

To select the alarm reporting stations,

1. Dial 53.

2. Dial 28.

3. Select station ports (LED On = Selected):

4. Dial * for next station feature.

To change setting, repeat procedure and make different selection.

to toggle between enable and disable.

(LED On = Enable)

-OR-

Dial 1 to enable. Dial 2 to disable.

Station 10 - 57: Dial

-OR-

Dial % +# for configuration mode.

10 - 67

or press

“ALARM REPORTS

=STATION FEA TlJRES”

“ALARM RECEIVE

Cl0 - C57.

Press SPKR to end. 1

”

’

4-9

Comdial 13B User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table Of Contents

Introducing The System

Publication Overview

General Specifications

AC Power Connection

Station Wall Mounting

Power Failure Station Connections

Auxiliary Equipment Interface

External Paging Interface

Data Device Connections

Music Interface

Add-On Expansion Module

Software Cartridge

System Checkout And Failure Isolation

Converting Button Designations

Master Clear and Class Of Service Defaults

System Configuration - Miscellaneous Features