Comcast xFi Quick Start Manual

Here’s what’s inside your kit.

Welcome.

Activation

Information Card

xFi
Wireless
Gateway

Welcome Kit

XFINITY folder containing:

Welcome Information, Comcast

Customer Privacy Notice, and

Agreement for Residential Services

Coax

Coax

Coax cables

Choose from two

lengths

XFINITY

Intern et / Voice

GSG

Getting Started

Guide

Ethernet

Ethernet cable

Only needed if you are

NOT connecting with WiFi

Power

Power cord

Splitter

If connecting multiple devices

to one cable wall outlet, you

If you want to run the coax

Cable tacks

cable neatly along a wall

will need to use a splitter

Your Wireless Gateway combines the technology of a modem and router neatly

!

in one piece of equipment, soyou can enjoy in-home WiFi that’s fast and reliable.
You will not need to use a separate router to get WiFi inyour home.

Important information

The billing for your new XFINIT Y® service(s) will begin within 5 days from the date your order for service(s) is placed.
Prior to activation of your new XFINITY service(s), please read the Comcast Residential Customer Agreement and the
Comcast Customer Privacy Notice provided in the enclosed XFINITY documentation folder.

If you do not accept the terms of the above agreement and notice or want to cancel your XFINITY service(s), please
contact Comcast within 30 days of your receipt of this self-installation kit at 1-800-XFINITY to arrange for the return of
this self-installation kit.

Have a Smartphone? Start Here.

Get the app and follow these simple steps.

1. Download the XFINITY xFi app.

Download for free at the App Store or Google Play

xFi

2. Put this guide aside and follow the

instructions in the app to get online.

100%941 AMXF

Name Your

WiFi Network

WIFI NAME

Simon-H|

WiFi Password

Next

If you set up using the app, you will not need to reference the guide

!

beyond this point.

Follow step-by-step instructions to install your Gateway
and set up your home WiFi network.

Then use the XFINITY xFi app to manage your home
network, troubleshoot issues and more.

Don’t Have a Smartphone? Start Here.

1. Connect Cables and Power Up.

Place your xFi Wireless Gateway near

A

a cable wall outlet, in a central location,
away from windows and external walls.

B

Screw one end of the coax cable to the
Cable In/RF In port on your Gateway.

Screw the other end to the cable wall outlet
or one of the ports on the splitter. Make

sure these connections are nger tight.

If connecting multiple devices to one cable

!

wall outlet, you will need to use a splitter.

If this device is replacing an existing

!

modem/Wireless Gateway, please

disconnect it before proceeding.

C Plug the power cord into the back

of your Gateway and then into an

electricaloutlet.

If your Gateway doesn’t turn on, make sure

!

your electrical outlet works. Also, check
if your electrical outlet is controlled by a

wallswitch.

Wait until the Power, US/DS, and Online

D

lights remain solid for 1 minute. The lights

may ash for up to 20 minutes, and your

Wireless Gateway may reboot. When these
lights STOP ashing, move on to Step 2.

If the lights do not stop flashing after

!

20 minutes, tighten the cables. Then
try moving your Gateway to a
different cable wall outlet.

Power

US/DS

Online

2.4 GH z

5 GHz

Flashing = Wait

Coax

Power

Power

US/DS

Online

2.4 GH z

5 GHz

Steady = Ready

For XFINITY Voice customers

If you have XFINITY Voice service, connect
your telephone to the Tel 1 connection on
your Gateway using a telephone cord (not
included). If you ordered a battery with
your service, please use the instructions
packaged with the battery to install it.

2. Connect to Your Gateway

Connect with WiFi

If you have a WiFi capable device such as a smartphone, tablet, or laptop, follow the steps below
to connect to the internet wirelessly.

A Wait for the 2.4 GHz and 5 GHz WiFi lights to

START ashing. Make sure they continue to

ash as you’re completing the steps below.

B Find the Network Name (SSID) and Password

(Security Key) on the sticker onthe side, back
or bottom of your Gateway. The name should
look like Home-XXXX or XFSETUP-XXXX.

Ifmore than one is listed, choose either.

C Access the WiFi settings on your personal

device. Ensure WiFi is turned on. Then select
the Network Name (SSID) printed on the sticker
(referenced above) from the list of available
networks.

Steady Lights

Flashing Lights

Power

US/DS

Online

2.4 GH z

5 GHz

D When prompted, enter the password printed

on the sticker to connect to the network.
WindowsUsers: You may be prompted to

enter a PIN instead which you can nd on a

separate sticker on the Wireless Gateway.
You can also click the link to connect using
a security key to proceed with using the
password. Go to Step 3.

or

Connect with Ethernet

If you do not have a WiFi capable device, or if you prefer an Ethernet connection, follow the
steps below to connect to the internet with the provided Ethernet cable.

A Plug the Ethernet cable into one of the

open ethernet ports on your Gateway until it
clicks. Plug the other end into the ethernet
port in your computer.

B If this worked, the LEDs next to the ethernet

ports on your Gateway will light up. Go to
Step 3.

3. Activate your service

A Once connected, if you’re not automatically presented with a welcome message to

begin setup, open a web browser and go to register.xnity.com.

B Follow the on-screen prompts to verify your account (reference the Activation

Information Card in your kit if needed). You will also be prompted to give your new

home WiFi network a name and password you’ll easily remember.

If you ever want to change these settings, or manage your home net work,

!

you can download the free XFINITY xFi app or visit xnity.com/myx.

C Wait while your Gateway completes activation. It may reboot during this process.

Activation should be complete when the Power, US/DS, and Online lights remain solid

for 1 minute and the 2.4 GHz and 5 GHz lights start blinking.

D Once your Gateway is activated, go to WiFi settings on your device, nd your new

WiFi name and use the password you created to join (you can skip this step if you

connected with Ethernet).

You should then be connected to your new home network and have access to XFINITY
Internet.

Enjoy your XFINITY service!

Need help?

Watch videos, search FAQs and get troubleshooting

support at xnity.com/SelfInstall or contact
a customer service expert at 1-800-XFINITY

For help in Chinese, Korean, Vietnamese or Tagalog, please

call 1-855-955-2212.

Keep for future reference, but if you decide to toss, please recycle.

© 2017 Comcast. All rights reserved.

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