Comcast X1 Entertainment Operating System Installation Instructions Manual

X1 Entertainment

Operating System

Here are your installation instructions.

Take a peek inside!

®

X1 Entertainment Operating System
Installation Order

All of the devices in your X1 Entertainment Operating System are designed to
work together. Follow these steps to ensure seamless operation.

Connect to your

set-top box

Before you begin

Coax

Connect to your

wireless gateway

Locate your cable wall outlets.

If your wireless gateway and your set-top box need to be connected to the

same cable wall outlet you will need to use a splitter.

First

Connect and activate your
wireless gateway.

The wireless gateway provides your XFINITY Internet/Voice services and

WiFi network. If you received a wireless gateway, it needs to be set up and

functioning properly before anything else can be activated.

Second

Connect and activate your
primary set-top box.

The primary set-top box is to be used with your main television. If you

received a primar y set-top box, set it up before any additional set-top boxes.

Third

Connect and activate any
additional set-top boxes.

If you ordered additional set-top boxes, you can set them up after you’ve

completed the necessary previous steps.

XFINITY Internet / Voice

Connect and activate

your wireless gateway

What you will need to get started:

Coax

Power

XFINITY
Wireless
Gateway

!

Ethernet

Coax cable

You will need your new account number to complete activation. You can
locate your account number within the My Account app or online.

Things you might need:

Power cord

Ethernet cable

Only needed if you are

NOT connecting with WiFi

Splitter

If you need to connect a second

coax cable to the cable wall outlet

Cable tacks

If you want to run the coax

cable neatly along a wall

Step 1 Connect your wireless gateway

If this device is replacing an existing modem please disconnect it before proceeding.

A

Place your wireless gateway near a
cable wall outlet, in a central location,

away from windows and external walls.

Screw one end of the coax cable to the

B

Cable In/RF In port on your wireless
gateway. Screw the other end to the
cable wall outlet or one of the ports on

the splitter.

If connec ting multiple devices to one cable

!

wall outlet, you will need to use a splitter.

Cable In

To connect your splitter to the cable wall

!

outlet screw one end of a coax cable to the
side of the splitter with the single port and
the other end to the cable wall outlet.

C Plug the power cord into the back of your

wireless gateway. Plug the other end into

an electrical outlet.

If your wireless gateway doesn’t turn on,

!

make sure your electrical outlet works.
Also, check if your electrical outlet is
controlled by a wall switch.

D

Wait until the Power, US/DS, and Online
lights remain solid for 1 minute. The light
may blink for up to 20 minutes. When
lights stop ashing, move on to Step 2.

Power

US /DS

Coax

Power

Power

Power

US /DS

If the lights do not stop blinking after

!

20 minutes, tighten the cables. Then
try moving your wireless gateway to a
different cable wall outlet.

For XFINITY Voice customers

If you have XFINITY Voice service,
connect your telephone to the Tel 1
connection on your wireless gateway
using a telephone cord.

Online

Flashing = Wait

Tel 1

Online

Steady = Ready

Step 2 Connect to the Internet

Use a WiFi enabled device (laptop, tablet, phone, etc.) you used at your previous
residence, and connect to your WiFi network. Then, open a web browser.

With WiFi

With an

Ethernet Cable

If your device asks you for a PIN instead of a password, click “Connect using a
security key instead.”

or

Plug the ethernet cable into your wireless gateway and your computer. Then
open a web browser and move on to Step 3.

Step 3 Activate your service

If you need help finding your new account number to complete activation:

1. Log in to your My Account app using your User ID.

2. Tap Account Information.

3. Account number is visible. Validate the service address to make sure the address you see
is the new address.

Open a web browser and go to www.xnity.com/Activate

XFINITY

If you see the homepage, then your XFINITY Internet service is activated.
Enjoy your new XFINITY services!

Account Number

Phone Number

If prompted to enter account information, you need to authenticate your
account rst.

After completing the screens, it may take up to 20 minutes for your device
to complete the full process.

SSID

Password

If prompted to personalize your WiFi information, you need to complete
these screens before proceeding.

That’s it, you’re done!

Now you can connect any other WiFi or Ethernet devices to your network by
repeatingStep 2.

Enjoy your XFINITY Internet Service.

XFINITY TV

Connect and activate

your set-top box

What you will need to get started:

XFINITY

Set-Top Box

XFINITY Remote

2 AA batteries

required

Coax

Power

Coax cable

Power

Power cord

HDMI

HDMI cable

TV plugged into

poweroutlet

Step 1 Connect your set-top box

If you will be connecting a wireless gateway make sure it is installed first.

A

Screw one end of the coax cable to the
Cable In/RF In port on your set-top box.
Screw the other end to the cable wall
outlet or one of the ports on the splitter.

Cable In

To connect your splitter to the cable wall

!

outlet screw one end of a coax cable to the
side of the splitter with the single port and
the other end to the cable wall outlet.

B

Plug the power cord into your set-top
box. Plug the other end into an

Power

Coax

electrical outlet.

Power

C Setup is dierent depending on if you are connecting an HDTV or a non-HDTV.

Use the appropriate option below:

For HDTVs

Plug one end of the HDMI cable to the HD
to TV port on your set-top box. Plug the
other end into an HDMI port on your TV.

Take note of which HDMI port you use on
your TV. You will reference it later.

HD IN

HDMI

HDMI

For non-HDTVs

Screw one end of the coax cable into
the Cable Out port on your set-top box.
Screw the other end into the Cable In coax
port on your TV.

or

Cable Out

Coax

Step 2 Activate your service

Turn ON your TV. Using your TV remote,

A

press the input/source button. Select the
name of the TV port you used in Step 1C.
You should then see an activation screen
on your TV.

If you don’t see the Activation Screen, go back to Ste p 1C and make sure the HDMI cable is plugged into

!

the HD to TV port. Also, make sure you’re using your TV remote (not your XFINITY remote) to change the
input/source on your TV.

To activate your service, you will need the

B

Account Number.

Input/Source

TV
AV
HDMI 1
HDMI 2

Welcome.

Enter your account information

Enter your account information

Account Number :

Account Number:

Phone Number :

Phone Number:

The XFINITY My Account app

The My Account app provides easy to use tools to identify and fix common issues.
Also, it allows you to view your balance and pay your bill.

To download the app, search for “XFINITY My Account” in the Apple App Store or
Google Play Store.

Need help?

Watch videos, search FAQs and get troubleshooting

support at www.xnity.com/SelfInstall or contact

a customer service expert at 1-800 -XFINITY

Keep for future reference.

© 2015 Comcast. All rights reserved.

X1 MOVERS SIK 0116