Comcast HOW4319 Quick Start Manual

Page 1
What’s inside the box
Welcome.
Activation
Information Card
XFINITY Wireless Gateway
Welcome Kit
XFINITY folder containing:
Welcome Information, Comcast
Customer Privacy Notice, and
Agreement for Residential Services
Coax
Coax
Coax cables
Choose from two
lengths
XFINITY
Intern et / Voice
GSG
Getting Started
Guide
Ethernet
Ethernet cable
Only needed if you are
NOT connecting with WiFi
Power
Power cord
Important information
If you do not accept the terms of the above agreement and notice or want to cancel your XFINITY service(s), please contact Comcast within 30 days of your receipt of this self-installation kit at 1-800-XFINITY to arrange for the return of this self-installation kit.
Splitter
If connecting multiple devices to
one cable wall outlet, you will need
to use a splitter
Cable tacks
If you want to run the coax
cable neatly along a wall
Page 2
Step 1 Plug in & power up
If this device is replacing an existing modem/Wireless Gateway please disconnect it
beforeproceeding.
Place your Wireless Gateway near a
A
cable wall outlet, in a central location,
away from windows and external walls.
B
Screw one end of the coax cable to the Cable In/RF In port on your Wireless Gateway. Screw the other end to the cable wall outlet or one of the ports on the splitter. Make sure these connections are
nger tight.
To connect your splitter to the cable wall
!
outlet screw one end of a coax cable to the side of the splitter with the single port and the other end to the cable wall outlet.
If connec ting multiple devices to one cable
!
wall outlet, you will need to use a splitter.
Coax
C Plug the power cord into the back of your
Wireless Gateway. Plug the other end into
an electrical outlet.
If your Wireless Gateway doesn’t turn on,
!
make sure your electrical outlet works. Also, check if your electrical outlet is controlled by a wall switch.
Wait until the Power, US/DS, and Online
D
lights remain solid for 1 minute. The lights
may ash for up to 20 minutes, and your
Wireless Gateway may reboot. When these lights STOP ashing, move on to Step 2.
If the lights do not stop flashing after
!
20 minutes, tighten the cables. Then try moving your Wireless Gateway to a different cable wall outlet.
For XFINITY Voice customers
If you have XFINITY Voice service, connect your telephone to the Tel 1 connection on your Wireless Gateway using a telephone cord (not included). If you ordered a battery with your service, please use the instructions packaged with the battery to install it.
Power
US/DS
Online
2.4 GH z
5 GHz
Flashing = Wait
Power
Power
US/DS
Online
2.4 GH z
5 GHz
Steady = Ready
Page 3
Step 2 Connect to the Internet
Connect with WiFi
If you have a WiFi capable device such as a smartphone, tablet, or laptop, follow the steps below to connect to the internet wirelessly.
A Wait for the 2.4 GHz and 5 GHz WiFi lights to
START ashing. Make sure they continue to
ash as you’re completing the steps below.
B Find the Network Name (SSID) and Password
(Security Key) on the sticker onthe side, back or bottom of your Wireless Gateway. The name should look like Home-XXXX or XFSETUP-
XXXX. Ifmore than one is listed, choose either.
C Access the WiFi settings on your personal
device. Ensure WiFi is turned on. Then select the Network Name (SSID) printed on the sticker (referenced above) from the list of available networks.
Steady Lights
Flashing Lights
Power
US/DS
Online
2.4 GH z
5 GHz
D When prompted, enter the password printed
on the sticker to connect to the network. WindowsUsers: You may be prompted to enter
a PIN instead which you can nd on a separate
sticker on the Wireless Gateway. You can also click the link to connect using a security key to proceed with using the password. Go to Step 3.
You may be prompted to enter a pin number
!
instead of a password which you can also
nd on the sticker referenced above.
or
Connect with Ethernet Cable
If you do not have a WiFi capable device, or if you prefer an Ethernet connection, follow the steps below to connect to the internet with the provided Ethernet cable.
A Plug the ethernet cable into one
of the open ethernet ports on your Wireless Gateway until it clicks. Plug the other end into the ethernet port in your computer.
B If this worked, the LEDs next to the
ethernet ports on your Wireless Gateway will light up. Go to Step 3.
Page 4
Step 3 Activate your service
A Once connected to the network, if you’re not automatically presented with a
welcome message to begin setup, open a web browser and go to xnity.com.
B Follow the on-screen prompts to verify your account (reference the Activation
Information Card in your kit if needed). You may also be prompted to give your WiFi network a new name and password you’ll easily remember.
C Wait while your Wireless Gateway completes activation. It may reboot during this
process. Activation should be complete when the Power, US/DS, and Online lights
remain solid for 1 minute and the 2.4 GHz and 5 GHz lights start blinking.
D If you were prompted to give your WiFi network a new name and password, be sure to
connect your wireless devices using this new information.
Enjoy your XFINITY service!
Watch videos, search FAQs and get troubleshooting
For help in Chinese, Korean, Vietnamese or Tagalog, please
Keep for future reference, but if you decide to toss, please recycle.
Need help?
support at xnity.com/SelfInstall or contact a customer service expert at 1-800-XFINITY
call 1-855-955-2212.
© 2017 Comcast. All rights reserved.
BL INTV GSG SIK 0417
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