Comcast HOW4319 Quick Start Manual

What’s inside the box

Welcome.

Activation

Information Card

XFINITY
Wireless
Gateway

Welcome Kit

XFINITY folder containing:

Welcome Information, Comcast

Customer Privacy Notice, and

Agreement for Residential Services

Coax

Coax

Coax cables

Choose from two

lengths

XFINITY

Intern et / Voice

GSG

Getting Started

Guide

Ethernet

Ethernet cable

Only needed if you are

NOT connecting with WiFi

Power

Power cord

Important information

The billing for your new XFINIT Y® service(s) will begin within 5 days from the date your order for service(s) is placed.
Prior to ac tivation of your new XFINITY service(s), please read the Comcast Residential Customer Agreement and the
Comcast Customer Privacy Notice provided in the enclosed XFINIT Y documentation folder.

If you do not accept the terms of the above agreement and notice or want to cancel your XFINITY service(s), please
contact Comcast within 30 days of your receipt of this self-installation kit at 1-800-XFINITY to arrange for the return of
this self-installation kit.

Splitter

If connecting multiple devices to

one cable wall outlet, you will need

to use a splitter

Cable tacks

If you want to run the coax

cable neatly along a wall

Step 1 Plug in & power up

If this device is replacing an existing modem/Wireless Gateway please disconnect it

beforeproceeding.

Place your Wireless Gateway near a

A

cable wall outlet, in a central location,

away from windows and external walls.

B

Screw one end of the coax cable to the
Cable In/RF In port on your Wireless
Gateway. Screw the other end to the cable
wall outlet or one of the ports on the
splitter. Make sure these connections are

nger tight.

To connect your splitter to the cable wall

!

outlet screw one end of a coax cable to the
side of the splitter with the single port and
the other end to the cable wall outlet.

If connec ting multiple devices to one cable

!

wall outlet, you will need to use a splitter.

Coax

C Plug the power cord into the back of your

Wireless Gateway. Plug the other end into

an electrical outlet.

If your Wireless Gateway doesn’t turn on,

!

make sure your electrical outlet works.
Also, check if your electrical outlet is
controlled by a wall switch.

Wait until the Power, US/DS, and Online

D

lights remain solid for 1 minute. The lights

may ash for up to 20 minutes, and your

Wireless Gateway may reboot. When these
lights STOP ashing, move on to Step 2.

If the lights do not stop flashing after

!

20 minutes, tighten the cables. Then
try moving your Wireless Gateway to a
different cable wall outlet.

For XFINITY Voice customers

If you have XFINITY Voice service,
connect your telephone to the Tel 1
connection on your Wireless Gateway
using a telephone cord (not included).
If you ordered a battery with your service,
please use the instructions packaged
with the battery to install it.

Power

US/DS

Online

2.4 GH z

5 GHz

Flashing = Wait

Power

Power

US/DS

Online

2.4 GH z

5 GHz

Steady = Ready

Step 2 Connect to the Internet

Connect with WiFi

If you have a WiFi capable device such as a smartphone, tablet, or laptop, follow the steps below
to connect to the internet wirelessly.

A Wait for the 2.4 GHz and 5 GHz WiFi lights to

START ashing. Make sure they continue to

ash as you’re completing the steps below.

B Find the Network Name (SSID) and Password

(Security Key) on the sticker onthe side, back
or bottom of your Wireless Gateway. The name
should look like Home-XXXX or XFSETUP-

XXXX. Ifmore than one is listed, choose either.

C Access the WiFi settings on your personal

device. Ensure WiFi is turned on. Then select
the Network Name (SSID) printed on the sticker
(referenced above) from the list of available
networks.

Steady Lights

Flashing Lights

Power

US/DS

Online

2.4 GH z

5 GHz

D When prompted, enter the password printed

on the sticker to connect to the network.
WindowsUsers: You may be prompted to enter

a PIN instead which you can nd on a separate

sticker on the Wireless Gateway. You can also
click the link to connect using a security key to
proceed with using the password. Go to Step 3.

You may be prompted to enter a pin number

!

instead of a password which you can also

nd on the sticker referenced above.

or

Connect with Ethernet Cable

If you do not have a WiFi capable device, or if you prefer an Ethernet connection, follow the
steps below to connect to the internet with the provided Ethernet cable.

A Plug the ethernet cable into one

of the open ethernet ports on your
Wireless Gateway until it clicks.
Plug the other end into the ethernet
port in your computer.

B If this worked, the LEDs next to the

ethernet ports on your Wireless Gateway
will light up. Go to Step 3.

Step 3 Activate your service

A Once connected to the network, if you’re not automatically presented with a

welcome message to begin setup, open a web browser and go to xnity.com.

B Follow the on-screen prompts to verify your account (reference the Activation

Information Card in your kit if needed). You may also be prompted to give your WiFi
network a new name and password you’ll easily remember.

C Wait while your Wireless Gateway completes activation. It may reboot during this

process. Activation should be complete when the Power, US/DS, and Online lights

remain solid for 1 minute and the 2.4 GHz and 5 GHz lights start blinking.

D If you were prompted to give your WiFi network a new name and password, be sure to

connect your wireless devices using this new information.

Enjoy your XFINITY service!

Watch videos, search FAQs and get troubleshooting

For help in Chinese, Korean, Vietnamese or Tagalog, please

Keep for future reference, but if you decide to toss, please recycle.

Need help?

support at xnity.com/SelfInstall or contact
a customer service expert at 1-800-XFINITY

call 1-855-955-2212.

© 2017 Comcast. All rights reserved.

BL INTV GSG SIK 0417