Page 1
Wireless Gateway
User Guide
D1UG 3/8/11
Page 2
Table of Contents
About Your Wireless Gateway! 3
Overview! 4
..............................................................................................................................Front Panel 4
..............................................................................................................................Rear Panel 5
................................................................................................................................Top Panel 6
...........................................................................................................................Bottom Panel 6
...........................................................................................................................Bottom Label 7
WiFi Connection! 8
......................................................................................Connecting to the Internet Wirelessly 8
...................................................................................Personalizing your Wireless Gateway 10
..........................................................................Setting Up and Securing Your WiFi Network 10
...............................................Setting up WiFi Connection for WPS-Compatible Computers 12
..................................................................................................Web Management Interface 13
............................................................................................................................At a Glance 15
............................................................................................................................Connection 16
...................................................................................................................Status 16
.........................................................................................Local IP Configuration 17
..................................................................................................Connection WiFi 18
.................................................................................................XFINITY Network 20
..................................................................................................................................Firewall 21
................................................................................................................................Software 22
...............................................................................................................................Hardware 23
................................................................................................System Hardware 23
.................................................................................................................Battery 24
.......................................................................................................LAN Ethernet 25
.....................................................................................................Hardware WiFi 26
...................................................................................................................................Wizard 26
Wireless Gateway User Guide! 1
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Connected Devices! 27
.............................................................................................................................Computers 27
Parental Control! 29
.......................................................................................................................Managed Sites 29
.......................................................................................................Blocked Sites 30
................................................................................................Blocked Keywords 31
.................................................................................................................Managed Services 32
.................................................................................................Blocked Services 33
..................................................................................................................Managed Devices 34
.................................................................................................................Reports 36
Advanced! 37
.....................................................................................................................Port Forwarding 37
.......................................................................................................................Port Triggering 38
.......................................................................................................................................DMZ 39
...................................................................................................................Device Discovery 40
Troubleshooting! 41
.......................................................................................................................................Logs 41
.....................................................................................................................Diagnostic Tools 42
.........................................................................................................Restore/Reset Gateway 43
.................................................................................................................Change Password 44
Regulatory Information! 45
.........................................................................................................Compliance Statements 45
................................................................................FCC Interference Statement 45
.......................................................................................FCC Part 68 Statement 46
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About Your Wireless Gateway
The Wireless Gateway is the next-generation cable modem and Voice-Over-IP (VoIP) adapter, integrated with
home gateway features. It combines a two-line Embedded Media Terminal Adapter with an integrated WiFi
router and four wired Gigabit Ethernet RJ45 ports for multiple device connection. Your Wireless Gateway has
been designed to meet DOCSIS® 3.0 specifications.
Here’s what you get
...when you subscribe to both XFINITY Voice and Internet services:
•
WiFi Technology — WiFi uses radio frequency to connect computers and other devices to a network
without wires. Your Wireless Gateway can connect to b, g and n clients simultaneously.
•
Fast Download Speed — Your Wireless Gateway is DOCSIS 3.0 compliant with speeds up to eight
times faster than DOCSIS 2.0 cable modems.
•
Easy Connectivity — Connect any WPS-compatible computer or device with just one button.
•
Security — Because WiFi networks send information over radio waves, signals from your wireless
network can be intercepted by unauthorized users. Use the simple Home Network Wizard to securely set
up your WiFi broadband connection for WiFi enabled devices.
•
Convenience — Simultaneously use four Ethernet ports for wired devices and 802.11b/g/n connectivity
for wireless devices. Choice between wireless LAN (WLAN) or wired Ethernet LAN connections.
•
Flexibility — the ability to support two lines of telephone service, as well as high speed data; the ability to
use your existing router with your Wireless Gateway.
•
Telephony Services — Complies with PacketCableTM 1.5
•
Protection — Lithium Ion battery back-up (included with XFINITY Voice subscription)
Note: ! If you haven’t already done so, please activate both XFINITY Voice and Internet
! services if you subscribe to both, or just XFINITY Internet services if you subscribe
! only to high-speed data services. Refer to the user guide you received with each of
! these services for activation instructions and information about XFINITY Voice and
! Internet features.
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Overview
LED
Table 1. Front Panel LED Indicators
Power
Blinking=power failure and during battery backup | ON=power being supplied | OFF=power is not being supplied
US/DS
Blinking=ranging is in progress | ON=ranging is complete on 1 channel only | OFF=scanning for DS channel
Online
Blinking=cable interface is acquiring IP address, Time of Day, Cable Modem configuration | ON=device is online |
OFF=device is offline
WiFi
Blinking=transmitting data to the WiFi interface | ON=WiFi is enabled | OFF=WiFi is disabled
Tel1
Blinking=Tel line 1 is in use | ON=Tel 1 port is online | OFF=Tel 1 port is offline
Tel2
Blinking=Tel line 2 is in use | ON=Tel 2 port is online | OFF=Tel 2 port is offline
Battery
Solid Glow=battery is charging | Blinking=battery power is low; use AC power as soon as possible | ON=operating
on AC power, battery not charging | OFF=(a) If Battery LED is off and Power LED is blinking, then device is in battery
backup mode. (b) When Battery LED is off and Power LED is solid, no battery is installed or is not functioning
properly.
FRONT PANEL
The front panel, featuring a set of LED indicators, shows the status of your Wireless Gateway. Being familiar
with these indicators can help with troubleshooting.
The front of your Wireless Gateway (Fig. 1) has the
following LED indicators:
A!WPS button : WPS (WiFi Protected Setup) is active
!(Button with light ring is located on top panel)
B!Power : AC power status
C!US/DS : Upstream and downstream connectivity
D!Online : Internet connectivity status
E!WiFi : Status of the wireless LAN
F! Tel 1: Status of telephone line 1
Fig. 1
G! Tel 2: Status of telephone line 2
H!Battery : Battery status
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REAR PANEL
LED
Table 1. Gigabit Ethernet Connectors LED Indicators
Green
Indicates Gigabit Ethernet in use
Orange
Indicates Fast Ethernet in use
The rear panel of your Wireless Gateway features a Reset button, as well as ports for attaching the supplied
power adapter and connecting additional devices.
The back of your Wireless Gateway (Fig. 1) has the following
connectors and controls:
A"Reset button : resets the Wireless Gateway (see details below)"
B!USB host connector [For Future Use]
C! Tel 1 connector for analog phone line
D! Tel 2 connector for analog phone line
E! Gigabit Ethernet (1 - 4) connectors for use with a computer
! LAN port (Each port has two LED lights. See Table 1 below.)
F!Cable connector for the coaxial cable
G!Power connector for the power cord
Fig. 1
Reset Button (Recessed to protect against accidental reset)
Pressing the Reset button for varying lengths of time performs two types of reset operations.
Normal Reset – reboots the Wireless Gateway but retains current configuration settings.
•
Use a thin object, press the reset button for at least 2-5 seconds and release.
Factory Reset – deletes all changes made to the original configuration settings and restores the Wireless
•
Gateway to the factory configuration.
Use a thin object, press and hold the reset button for 15 seconds or more before releasing.
You can also reset your Wireless Gateway using the Web Management Interface at http://10.0.0.1.
CAUTION: ! If you select Restore Factory Settings, be certain you want to reset ALL settings (such as passwords,
! parental controls and firewall settings) before proceeding! All customized settings made to your Wireless
! Gateway will be lost. Also, a Factory Reboot will take your Wireless Gateway out of Bridge Mode if it
! had been previously enabled. Call 1-800-XFINITY to re-enable Bridge Mode.
!
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TOP PANEL
The top panel of your Wireless Gateway features a WPS button (Fig. 1). WPS (or WiFi Protection Setup)
enables you to securely set up a WiFi network without entering the Network Key/Password.
Fig. 1
BOTTOM PANEL
The bottom panel of your Wireless Gateway has a panel for the battery. View battery status by accessing the
Battery menu from the Web Management Interface at http://10.0.0.1. The battery will provide backup for
voice service in case of an AC Power outage, but is not intended to replace the AC power for an extended
period.
To install a battery, use the following procedure.
1.Place the Wireless Gateway sideways on a table.
2.Remove the battery compartment door on the bottom panel and set it aside.
3.Insert the battery in the battery compartment with the corresponding polarity correctly in place.
4.Replace the battery compartment.
A battery is needed to enable voice service availability in the event of a power outage. A battery is included
with your Wireless Gateway only if you subscribe to XFINITY Voice. If you did not receive a battery and you are
an XFINITY Voice subscriber, please call 1-800-XFINITY.
CAUTION: !Do not unplug the power cord of your Wireless Gateway for an extended period.
! If left unplugged and the battery power supply is drained, you will not be able to make any phone
!calls, including 911 emergency calls.
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BOTTOM LABEL
Network Name
HOME - XXXX (where XXXX is the last 4 digits of the Cable Modem MAC)
Encryption
WPA-TKIP
Network Key
[Printed on the label]
WPS PIN
[Printed on the label]
URL
http://10.0.0.1
WPS
Enabled
Gateway IP
http://10.0.0.1
Firewall Configuration
Low (No ports are blocked)
UPnP
Enabled
All other features are disabled by default. In order to enable and modify other features, use the
Web Management Interface at http://10.0.0.1
The label located on the underside of the Wireless Gateway displays important information you need to
connect your computer.
DEFAULT CONFIGURATIONS
Following are the factory default configurations for the Wireless Gateway:
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WiFi Connection
Learn how to create a WiFi connection from your computer to your Wireless Gateway for initial WiFi
connectivity or after a Factory Reset.
If your computer is already connected to the Internet, go to Step 2.
1.CONNECTING TO THE INTERNET WIRELESSLY
A. Lift the Wireless Gateway
(Fig. 1). Look for the white label
located on the underside of the
device (Fig. 2). Note the Network Name.
Fig. 2
Fig. 1
B. On your computer, view the list of available wireless networks.
On Windows® OS (Fig. 3), click
•
the wireless connections icon
from the task bar.
Fig. 3
On Mac OS® (Fig. 4), click the wireless
•
connections icon from the menu bar.
Fig. 4
Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Mac OS is a registered trademark of Apple Inc.
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C. Click (and Connect to) the Network Name from Fig. 2 in the list of available wireless networks.
D. Again, lift the Wireless Gateway (Fig. 1). Note the Network Key on the white label (Fig. 2).
E. Enter the Network Key (case-sensitive) in the Network Security Key field (on Windows) or
Password field (on Macs).
F. Click OK or Connect. You should now be connected to the Internet.
G. Test your connection by opening a web browser and typing in a valid URL (www.xfinity.com).
If you need help with WiFi connections, the following links to popular operating systems may help.
Windows 7
•
®
http://windows.microsoft.com/en-US/windows7/Add-a-device-or-computer-to-a-network
Microsoft Windows XP
•
®
http://www.microsoft.com/windowsxp/using/networking/setup/wireless.mspx
Windows Vista
•
®
http://windows.microsoft.com/en-us/windows-vista/Setting-up-a-wireless-network
®
Apple Mac OS
•
X 10.0 or greater
http://support.apple.com/kb/HT2497
Continue to the Home Network Wizard as described in Steps 2 and 3. In the Home Network Wizard,
you’ll personalize your Wireless Gateway, set up and secure your new WiFi network. Securing your
WiFi network will prevent unauthorized access and may give you faster data speeds.
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Personalization
2.PERSONALIZING YOUR WIRELESS GATEWAY
A. Log In
Open a web browser. Type http://10.0.0.1
•
in the address line. The Wireless Gateway
Login page (Fig. 1) appears.
Enter admin and password as shown.
•
Click Login. The Home Network
•
Wizard-Step 1 page (Fig. 2) appears.
B. Wireless Gateway Name and Password
Create a name for your Wireless Gateway.
•
Enter password as shown.
•
Create a new password of your choice and
•
re-enter to confirm. (Use this password to
change settings on your Wireless Gateway
in the future.)
* Username cannot be changed
Fig. 1
For future reference, write your Wireless Gateway password here:
•
Click Next Step. The Home Network Wizard-Step 2 page (Fig. 3) appears.
•
3.SETTING UP AND SECURING YOUR WIFI NETWORK
A. WiFi Network Name
Create a name for the WiFi Network. (This
•
is the name that will appear in the list of
available wireless networks.)
For future reference, write your WiFi
•
Network Name here:
Fig. 2
✴
Your password must be at least 8
characters. It should contain both
upper and lower case letters and
at least 1 number.
Fig. 3
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B. Encryption Method
Select an encryption method.
•
The encryption method encrypts the data between your computer and your Wireless Gateway.
WPA-TKIP is the encryption method that is compatible with most computers. WPA2-PSK (AES)
provides better performance and security and should be selected, but only if you are certain that
your computer is compatible. Otherwise, select WPA-TKIP.
C. WiFi Network Password
Create a Network Password. (This will be required by any computer to access your secure wireless
•
network.)
For future reference, write your WiFi Network Password here:
•
D. IMPORTANT Final Step in Setting Up Your Secure Network
Click Finish. Since you have changed your WiFi settings, your computer will no longer be
•
connected to your Wireless Gateway.
View Available Wireless Networks and select the WiFi Network Name you created in step 3A.
•
Enter the WiFi Network Password (case-sensitive) you created in step 3C.
•
You should now be connected to the Internet.
•
Test your connection by opening a web browser and typing in a valid URL (www.xfinity.com).
•
Upon initial setup (or after a Factory Reset), when accessing in a http://10.0.0.1 web browser, the Home
Network Wizard appears. Subsequently, you will be directed to the Web Management Interface, where you
will be able to view and change settings on your Wireless Gateway.
When connecting additional computers and devices to your Wireless Gateway, use the personalized WiFi
Network Name and WiFi Network Password you created in Steps 3A and 3C.
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SETTING UP WIFI CONNECTION FOR WPS-COMPATIBLE COMPUTERS
WPS (WiFi Protected Setup) lets you easily set up secure WiFi networks without entering a Network Key.
•
Most WPS-compatible devices will work with your Wireless Gateway. You can easily connect to your WiFi
•
Network using either the default Push Button Configuration (PBC) or the Personal Identification Network
(PIN) method. Both methods are described below.
If you aren’t sure if your computer supports WPS, look for a WPS sticker or label
•
(Fig.1) on your computer or device. If none is found, your computer is probably NOT
compatible with WPS. In this case, follow the steps under WiFi Connection.
WPS via PBC Connectivity/One Button Connectivity (Recommended)
1. Press the WPS button on your computer or wireless device. (If your
computer doesn’t have a physical button, refer to your computer’s user guide
to enable WPS.)
2. Within 2 minutes, press the WPS button on the top of your
Wireless Gateway. (Fig. 2)
3. After a message displays that the connection was successful, your
computer/device is connected to your home network.
Fig. 1
Note: ! When the WPS button is pressed, it will stay lit for 5 minutes
! ! (regardless of whether or not the connection was successful).
! ! Please wait until the light turns off before retrying or connecting another
Fig. 2
! !WPS device.
WPS via PIN Connectivity
1. Open your computer’s WPS utility and acquire a PIN number. Make a note of the PIN number. The WPS
utility will begin its countdown to 2 minutes.
2. Launch your web browser and type http://10.0.0.1 in the address line.
3. Log in using admin as the username and the password you created in the Home Network Wizard.
4. Select Gateway > Connection > WiFi.
5. Before the WPS Utility finishes its countdown, enter the PIN number from Step 1 above in the
Enter Wireless Client’s PIN field.
6. Click PAIR WITH MY WIFI CLIENT.
7. Your computer will communicate with your Wireless Gateway and establish a
connection.
Note: ! If your WPS client prompts you to enter the Wireless Gateway’s PIN during the WPS Connection,
! ! enter the WPN printed on the label on the underside of your Wireless Gateway.
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WEB MANAGEMENT INTERFACE
You can view or modify basic information about your Wireless Gateway by accessing the Web Management
Interface.
Status Icons
Percentage of battery power
‣
remaining
Gateway’s Internet
‣
Status of the Gateway’s wireless
‣
connection
Firewall security level access
‣
Log out or change password.
Select a category to view or
configure settings.
From the links at the bottom of the page, you
can access XFINITY.com, customerCentral
and this User Guide.
Wireless Gateway User Guide! ! 13
When you click a category from the left
menu bar, related information appears here.
Page 15
Web Management Interface Menus
Access Menus and Submenus
Description
Gateway > At a Glance
Displays information about your home network, connected devices and
recent network updates
Gateway > Connection > Local IP
View and reset your local IPv4 settings
Gateway > Connection > WiFi
View and edit your wireless settings
Gateway > Connection > XFINITY
View XFINITY network settings and initialization procedures for cable modem,
downstream and upstream information
Gateway > Firewall
Configure the security level of the internal firewall
Gateway > Software
View software information
Gateway > Hardware > System
Hardware
View information about the system hardware
Gateway > Hardware > Battery
View information about the internal battery (for XFINITY Voice only)
Gateway > Hardware > LAN
View the link status and Media Access Control (MAC) address for each of the
4 Ethernet ports
Gateway > Hardware > WiFi
View the status and MAC address of the WiFi port
Gateway > Wizard
Helps you set up your home network
Parental Control > Managed Sites
Blocked sites, blocked keywords and trusted computers
Parental Control > Managed Services
Blocked services and trusted computers
Parental Control > Managed Devices
Managed and blocked devices
Parental Control > Reports
Generate reports containing selected Log Messages
Advanced > Port Forwarding
Enable/disable the port forwarding feature
Advanced > Port Triggering
Enable/disable the port triggering feature
Advanced > Port Blocking
Enable/disable the port blocking feature
Advanced > Device Discovery
Enable/disable the Universal Plug and Play (uPnP) feature
Troubleshooting > Logs
Configure log filters and download/print system logs
Troubleshooting > Diagnostic Tools
Test connectivity to an URL or IP address
Troubleshooting > Restore/Reboot
Gateway
Reset the Wireless Gateway or restore to factory settings
Troubleshooting > Change Password
Change the password for the Web Management Interface
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AT A GLANCE
View information about the Wireless Gateway and edit configurations of connected devices
Access from the left navigation menu:
Gateway > At a Glance
The Home Network section displays the states of both the
Ethernet (wired) and WiFi (wireless) networks. You can see
connected computers and devices.
Click View Connected Devices to view online and offline devices that
are connected to your Wireless Gateway.
If you would like to use your existing router instead of the routing functionality on your !Wireless Gateway, the
Bridge Mode on the Wireless Gateway will need to be !enabled. An technician can do this during installation,
or call 1-800-XFINITY to enable this functionality.
Fig. 1
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CONNECTION
View information about your Connection Status, such as Local Configuration, WiFi and the XFINITY Network
Access from the left navigation menu:
Gateway > Connection
Status
Displays a summary of your Local IP, WiFi and XFINITY networks
Access from the left navigation menu:
Gateway > Connection > Status
Wireless Gateway User Guide! ! 16
Fig. 1
Page 18
Local IP Configuration
Field
Description
IPv4
Gateway Address
Local IP address of the router
Subnet Mask
Subnet address for the LAN (3 subnets to choose from)
DHCP Beginning Address
First available Local IP Address in the DHCP pool
DHCP Ending Address
Last available Local IP Address in the DHCP pool
DHCP Lease Time
Length of time a local device retains an IP Address before
checking back with the DHCP Server on the Wireless Gateway
View information about your local network and edit the LAN DHCP settings (for Advanced Users)
Access from the left navigation menu:
Gateway > Connection > Local IP Network (or click
VIEW from Gateway > Connection > Status)
Fig. 1
Note: IPv6 parameters are not configurable at this time.
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Connection WiFi
Modify the WiFi settings of your network computers or add additional devices to your network
Access from the left navigation menu:
Gateway > Connection > WiFi (or click VIEW from Gateway > Connection > Status)
Fig. 1
Click
EDIT to modify
your 2.4 GHz Network
settings.
Fig. 2
Click Add WiFi Protected Setup (WPS) Client to add a device. The Add Wireless Client
on the next page will appear.
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Fig. 1
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XFINITY Network
View details (refreshed every 10 seconds) about the XFINITY Network, including initialization procedures, cable
modem settings, downstream and upstream information
Access from the left navigation menu:
Gateway > Connection > XFINITY Network (or click VIEW from Gateway > Connection > Status)
If you need to contact
XFINITY for support, you
may be asked to provide
information displayed on
this screen.
Wireless Gateway User Guide! ! 20
Fig. 1
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FIREWALL
View and modify Firewall settings to block unauthorized/unsafe traffic from accessing your network
Access from the left navigation menu: Gateway > Firewall
Fig. 1
For blocking a specific TCP/UDP port, please use
Managed Services under Parental Control.
Most of your applications will be
blocked except for browsing, email,
iTunes and VPN.
All of your Peer-to-peer apps are
blocked.
Minimum Security is the
default setting. All secure apps are
enabled.
Fig. 2
Fig. 3
Fig. 4
Wireless Gateway User Guide! ! 21
Fig. 5
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SOFTWARE
View details about your Wireless Gateway’s current software
Access from the left navigation menu:
Gateway > Software
Fig. 1
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HARDWARE
View your Wireless Gateway’s hardware details: System Hardware, Battery, LAN Ethernet and WiFi
System Hardware
Access from the left navigation menu:
Gateway > Hardware > System Hardware
Fig. 1
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Battery
View the battery specifications of your Wireless Gateway
Access from the left navigation menu:
Gateway > Hardware > Battery
Fig. 1
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LAN Ethernet
View information about all connected wired computers and devices
Access from the left navigation menu:
Gateway > Hardware > LAN
Fig. 1
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Hardware WiFi
View information about all connected wireless devices
Access from the left navigation menu:
Gateway > Hardware > WiFi
Fig. 1
WIZARD
Set up wireless connections using the Home Network Wizard
Access from the left navigation menu:
Gateway > Wizard
For more information, see the WiFi Connection section in this guide.
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Connected Devices
View and edit information about all computers and devices which are connected to your Wireless Gateway.
COMPUTERS
Access from the left navigation menu:
Connected Devices > Computers
Wireless Gateway User Guide! ! 27
Fig. 1
Click Edit to modify the
connection setting for
the selected device.
Click X to block that
device from accessing
the internet.
Page 29
To manually add a computer with a static IP address to your wireless network:
Option
Description
Host Name
Host name of the computer you want to add
Connection
Read-only field that displays the network connection of Ethernet
MAC Address
MAC address of the computer you want to add. (Use a colon between each
2-character ID in the MAC address)
Static Address
Static IP address of the computer you want to add (Use a period between
each octet in the IP address
Comments
Optional comments about the computer
1. Under Online Computers, click Add Computer with Static IP. The Add Computer menu appears.
2. Complete the following fields in the Add Computer menu:
3. Click SAVE to save your settings (or click CANCEL to discard them). If you click SAVE, the Computer
menu reappears with the computer you added displayed under Offline Computers.
4. To add more computers with static IP addresses, repeat steps 1 through 3.
5. To edit an online computer, click the EDIT button next to the computer you want to modify, edit the
settings on the Edit Computer menu and click SAVE.
6. To delete an online or offline computer, click X next to the computer. When the Delete Computer
message appears, click OK to delete the computer or CANCEL to retain it. If you click OK, the computer
will be removed from the Computers menu.
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Parental Control
Parental Controls lets you configure websites, keywords and computers by blocking content or restricting
access
MANAGED SITES
Using the Managed Sites menu, you can block access to certain Web sites from local computers
Access from the left navigation menu:
Parental Controls > Managed Sites
If the Blocked Sites, Blocked Keywords and Trusted Computers are grayed out, click
Enable next to Enable Managed Sites. You can then add blocked sites or keywords.
Trusted Computers
Specify the computers you do not want affected. If a computer is selected as a Trusted
Computer, it bypasses the configured parental control settings. Under Trusted select Yes
to make a device a Trusted Computer and No if a device is not a Trusted Computer.
Wireless Gateway User Guide! ! 29
Fig. 1
Page 31
Blocked Sites
Enter the URLs of the websites to be blocked and set up a time schedule
Access from the left navigation menu:
Parental Control > Managed Sites > Click ADD next to Blocked Sites
Fig. 1
• Enter the URL in www.XFINITY.com format. The blocked website may be accessible
using its IP address.
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Blocked Keywords
Enter keyword(s) that appear on websites you want blocked and set up a time schedule
Access from the left navigation menu:
Parental Control > Managed Sites > Click ADD next to Blocked Keywords
Fig. 1
"
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MANAGED SERVICES
Prevent access to applications and services
Access from the left navigation menu:
Parental Control > Managed Services
Fig. 1
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Blocked Services
Define services and ports to be blocked using Parental Control
Access from the left navigation menu:
Parental Control > Managed Sites > Click ADD next to Blocked Sites
Wireless Gateway User Guide! ! 33
Fig. 1
Page 35
MANAGED DEVICES
Displays information about devices that can be managed by rules
Access from the left navigation menu:
Parental Control > Managed Devices
When Block All is selected, +Add Allowed Devices displays on the lower right.
•
When Allow All is selected, +Add Blocked Devices displays on the lower right
•
Fig. 1
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Add Allowed Devices
Choose which devices, if any, are exempt from Parental Controls
Access from the left navigation menu:
Parental Control > Managed Sites > Click ADD ALLOWED DEVICE
Wireless Gateway User Guide! ! 35
Fig. 1
Page 37
Reports
Create reports that display attempted violations of the Parental Control rules
Access from the left navigation menu:
Parental Control > Reports
Fig. 1
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Advanced
PORT FORWARDING
Allows new incoming connections of a certain type to be directed to a certain computer or server
Access from the left navigation menu:
Advanced > Port Forwarding
Fig. 1
Fig. 2
For example, if a new incoming FTP session arrives at the router, the router needs to know
which server is responsible for this traffic. The Port Forwarding rules tell the router which
server should get this traffic based on the incoming port number. To use port forwarding, use
static IP addresses for the computers (servers) to which the traffic will be forwarded to.
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PORT TRIGGERING
Temporarily opens an incoming port to a particular computer when that computer initiates a particular
outgoing connection (the trigger)
Access from the left navigation menu: Advanced > Port Triggering
Fig. 1
The Add Port Trigger button can be clicked
only when Enable Port Triggering is Enabled.
You may not need to configure the interval for port triggering.
Wireless Gateway User Guide! ! 38
Fig. 2
Page 40
DMZ
Configure a single computer on your LAN to open all of its ports
Access from the left navigation menu:
Advanced > DMZ
Fig. 1
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DEVICE DISCOVERY
Displays the settings for automatic device discovery
Device Discovery uses Plug and Play (UPnP) to automatically configure the router and devices for various
Internet applications, such as gaming, media sharing and video conferencing.
Access from the left navigation menu:
Advanced > Device Discovery
Fig. 1
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Troubl eshootin g
LOGS
View the System, Event and Firewall Logs (same as seen under Parental Control > Reports) to troubleshoot issues and to
identify potential security risks
Access from the left navigation menu:
Troubleshooting > Logs
Fig. 1
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DIAGNOSTIC TOOLS
Run a Connectivity/IP Address Check test to troubleshoot connectivity issues to a website URL or IP address
Access from the left navigation menu:
Troubleshooting > Diagnostic Tools
Test Connectivity Results tests your Internet connection. Enter a URL, such as www.xfinity.com, in the
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Destination Address field. Click Test Connectivity. If there is no connectivity or the URL is invalid, then the
test will fail.
Check for IP Address Results determines if an IP address is accessible. Enter an IP address, then click
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Check for IP Address.
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Fig. 1
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RESTORE/RESET GATEWAY
Enables the resetting of your Wireless Gateway and restoring of factory defaults
CAUTION: If you select Restore Factory Settings, be certain you want to reset ALL settings (passwords,
parental controls and firewall settings) before proceeding! You will lose ALL customized settings made to your
Wireless Gateway.
Please also note that a Factory Restore will take your Wireless Gateway out of Bridge Mode if it had been
previously enabled. Call 1-800-XFINITY if you would like to enable Bridge Mode again.
Access from the left navigation menu:
Troubleshooting > Restore/Reset Gateway
Fig. 1
If you click Reset when someone is using the phone, you’ll see a warning message that a Voice Call is in
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Progress and will be disconnected if the Wireless Gateway is rebooted.
The Wireless Gateway will take a few seconds to reset. Internet connectivity through the Ethernet may be
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lost momentarily.
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CHANGE PASSWORD
Change the password for your Wireless Gateway
Access from the left navigation menu:
Troubleshooting > Change Password
Fig. 1
Enter your current password.
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Create a new password and re-enter to confirm.
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Click SAVE.
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Regulatory Information
COMPLIANCE STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against radio interference in a commercial environment.
This equipment can generate, use and radiate radio frequency energy and, if not installed and
used in accordance with the instructions in this manual, may cause harmful interference to radio
communications.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at his own expense, will be required to take whatever measures are necessary to correct
the interference.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:
Reorient or relocate the receiving antenna.
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Increase the separation between the equipment and receiver.
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Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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Consult the dealer or an experienced radio/TV technician for help.
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The device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate this equipment.
IEEE 802.11b or 802.11g operation of this product in the U.S.A is firmware-limited to channels 1
through 11.
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IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
The availability of some specific channels and/or operational frequency bands are country
dependent and are firmware programmed at the factory to match the intended destination. The
firmware setting is not accessible by the end user.
Note to CATV System Installer - This reminder is provided to call the CATV systems installer's
attention to Section 820-93 of the National Electric Code which provide guideline for proper
grounding and, in particular, specify that the Coaxial cable shield shall be connected to the
grounding system of the building, as close to the point of cable entry as practical.
FCC Part 68 Statement
This equipment complies with Part 68 of the FCC Rules. A label is attached to the equipment that
contains, among other information, its FCC registration number and ringer equivalence number.
If requested, this information must be provided to the telephone company.
This equipment uses the following USOC Jack: RJ-11.
An FCC-compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using a
compatible modular jack, which is FCC Part 68 compliant. Connection to the telephone network
should be made by using the standard modular telephone jack.
The REN is useful to determine the quantity of devices that may be connected to the telephone
line and still have all of those devices ring when your telephone number is called. In most, but
not all areas, the sum of RENs should not exceed 5. To be certain of the number of devices that
may be connected to the line, as determined by the total RENs, contact the telephone company
to determine the maximum REN for the calling area.
If this equipment causes harm to the telephone network, the telephone company may
discontinue your service temporarily. If advance notice is not practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
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The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make the necessary modifications in
order to maintain uninterrupted service.
In the event this equipment should fail to operate properly, disconnect the unit from the telephone
line. Try using another FCC approved device in the same telephone jack. If the trouble persists,
call the telephone company repair service bureau. If the trouble does not persist and appears to
be with this unit, disconnect the unit from the telephone line and discontinue use of the unit until
it is repaired.
Please note that the telephone company may ask that you disconnect the equipment from the
telephone network until the problem has been corrected or until you are sure that the equipment
is not malfunctioning.
The user must use the accessories and cables supplied by the manufacturer to get optimum
performance from the product.
No repairs may be done by the customer. If trouble is experienced with this equipment, please
contact your authorized support provider for repair and warranty information. If the trouble is
causing harm to the telephone network, the telephone company may request you remove the
equipment from the network until the problem is resolved.
This equipment cannot be used on telephone company provided coin service. Connection to
Party Line Service is subject to state tariffs.
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