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SECURE
USER MANUAL
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WELCOME TO XFINITY® HOME
You can’t always be at home, but you never have to be far from it.
Get peace of mind with XFINITY® Home, the total home security and control
solution that simplifies your life.
Which XFINITY Home service do you have?
XFINITY Home — Secure
If you have a Touch Screen Controller from
XFINITY Home, this User Manual will help
you get started right away.
XFINITY Home — Control
If you have a Hub from XFINITY Home,
download your User Manual here:
comcast.com/XHControlSupport
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SYSTEM & SERVICE
SPECIFICATIONS 1
SYSTEM STATUS ICONS 2
System & Zone
Trouble Header 2
TOUCH SCREEN
CONTROLLER 3
Introduction 3
Home Screen 4
Touch Screen Controller
Quick Control Buttons 4
System & Zone
Trouble Header 4
Arm 5
Disarm 5
Emergency 5
Settings 6
Home Management 6
Information, Media
& Entertainment 7
KEYCHAIN REMOTE 10
Introduction 10
Checking System Status 11
Arming the System 11
Disarming the System 12
Sending an Emergency
Police Alarm 12
WEB ACCESS 13
Introduction 13
Signing In 14
Website Summary Tab 14
Security 15
Managing Keypad Codes 15
Managing Security Zones 16
Setting Up Your
Emergency Contacts 16
Cameras 16
Viewing & Capturing Live
Video & Snapshots 17
Viewing Captured Images 17
Managing Thermostats 18
Scheduling Thermostats 19
Managing Lights 20
Viewing History Reports 20
Managing Contacts 20
Managing Rules 21
Commonly Used Rules 23
Managing Touch Screen
Controller Apps 26
MOBILE ACCESS 28
Introduction 28
Home Screen 29
Security 29
Cameras 30
Lights 31
Thermostats 31
History 32
BROWSER REQUIREMENTS 33
Supported Operating
Systems & Browsers 33
Notes 34
CONTENTS
QUESTIONS?
Learn more and watch How-To Videos at
comcast.com/XFINITYHomeSupport
or scan QR code.
Standard data charges apply. Check with your carrier.
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*For Secu re 300 customers, requires equipment pu rchase. Fire monitoring requires purchase of secondary smoke detectors that
supplement your existing prim ary household smoke ala rms.
** Thermostats/EcoS aver and Ca rbon Mo noxide Detector not available in all multi-dwelling unit lo cations. One indoor/outdoo r
camera can be substituted for the thermostat in Secure 350 plan s. Visit co mcast.com/XFINITY HomeSuppo rt for more details .
SYSTEM & SERVICE SPECIFICATIONS
The table below details the features that are included with your XFINITY
Home — Secure package. Remember, to order any of the add-on features or
to upgrade your service, simply call 1-800-XFINITY.
Now you can self-install certain add-on devices for your XFINITY Home system.
Visit comcast.com/XFINITYHome to find out more.
24/7 Professional Monitoring
4 4
Battery & Cellular Backup
4 4
Real-Time Email & Text Alerts
4 4
Live Video Monitoring*
4 4
Remote Lighting &
Thermostat Control*
4 4
XFINITY
TM
Home app
for mobile devices
4 4
Fire Monitoring*
4 4
Core Services
Enhanced Video Monitoring
with Video Alerts & Clips
$6.95/month*
4
XFINITY Home Warranty Plan
$4.95/month
4
EcoSaver
TM
$6.95/month**
4
EcoSaver™ is a new technology that learns your heating and cooling preferences to save energy while
keeping you comfortable. Learn more at comcast.com/EcoSaver-Secure
Enhanced Services
XFINITY Home
Secure 300
XFINITY Home
Secure 350
Touch Screen Controller
4 1 included 4 1 included
Wireless Keypad
4 1 included 4 1 included
Motion Sensor
4 1 included 4 1 included
Door or Window Sensor
4 3 included 4 3 included
Thermostat
4 1 included
**
Indoor/Outdoor Camera
4 2 included
Lighting Controller
4 2 included
Equipment
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SYSTEM STATUS ICONS
System & Zone Trouble Header
The System & Zone Trouble header displays in the upper right of the Subscriber Portal
and Touch Screen Controller. It only displays when there is a connectivity or power
problem with the Touch Screen Controller (cellular or broadband). It also displays when
a sensor is inoperable (such as due to a battery failure) or being tampered with.
This is the Security Status header when
the status is “Armed.”
No connection to power outlet.
Reconnect within 24 hours.
When you arm the system, an exit delay
period begins. The Security Status header
indicates the number of seconds before
the system is armed.
This is the Security Status header when
the status is “Disarmed.”
You must exit the premises and secure the
entry/exit door before the exit delay period
ends. When someone enters an armed
premises, an entry delay period starts
(between 30 seconds and 2 minutes).
No connectivity.
The various user interfaces include the following icons that provide
an at-a-glance overview of the status of your system. The Security Status
of your security system is displayed in the large Security Status header on
the left side of your screen.
When a System & Zone Trouble header is displayed, click it to display more information.
Critical sensor failure. Actual sensor name
will be displayed.
No connectivity to camera.
QUESTIONS?
Learn more and watch How-To Videos at comcast.com/XFINITYHomeSupport
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01 //
TOUCH SCREEN CONTROLLER
The interactive Touch Screen Controller acts as the
control center that enables you to operate your security
system and interact with your home at the touch of
a button. Use it to arm and disarm your system, view
live video from cameras placed in your home, change
light settings and view real-time Web content, all from
the full-color display. The following section provides an
overview of your Touch Screen Controller and offers
quick tips on how to use the various features.
FPO
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Home Screen
The Home Screen is the main display that provides
quick access to all Touch Screen Controller features.
In addition to the descriptive icons that make it easy to
navigate, this screen provides a visible and audible
alert if a sensor is triggered while the system is
armed or if an environmental sensor, such as a
smoke detector, is activated.
Press the
buttons on the Touch Screen
Controller at any time to return to the Home Screen.
Quick Control for 3-Button Touch
Screen Controller
The Quick Control buttons, along the bottom of the
Touch Screen Controller, enable you to quickly arm
your system , go to the Home Screen
or send
an emergency police, fire or medical alert to the
monitoring station
.
Quick Control for 4-Button Touch
Screen Controller
For 4-Button Touch Screen Controllers, the Quick
Control buttons enable you to quickly go to the
Home Screen , access the alphanumeric
keypad , go back to the previous screen
or send an emergency police, fire or medical
alert to the monitoring station .
System & Zone Trouble Header
The System & Zone Trouble header displays in the
upper right of the Touch Screen Controller when
there is a connectivity (cellular or broadband) or
power problem, when a sensor is inoperable (such
as due to a battery failure) or a sensor is being
tampered with (such as the cover being opened).
TOUCH SCREEN CONTROLLER
Touch Screen Controller continues on next page...
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Arm
1. Touch the [Press to Arm] button on the
Home Screen.
2. Select [Arm Stay] to arm the sensors on
your doors and windows with an entry delay
or [Arm Night]* with no entry delay. Select
[Arm Away] to arm all sensors including
motion sensors. If a sensored door or
window is not opened and closed within the
entry delay, the system will automatically
default to [Arm Stay].
3. Enter your 4-digit master code to arm the
system.
*Motion sensors can be configured to be armed in night mode.
Emergency
Sends an immediate alarm to the central
monitoring station indicating an emergency
of a specific type — medical, fire or police.
1. T o u c h at the bottom of the Touch
Screen Controller to display the individual
emergency buttons.
2. Press the applicable emergency button to alert
the proper authorities.
Note: Enter your 4-digit master code to cancel
the alarm.
Disarm
1. Touch the [Press to Disarm] button on the
Home Screen.
2. Enter your 4-digit master code to
disarm the system.
Touch Screen Controller continues on next page...
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Lights
Adjust settings for lights throughout your home.
1. Touch the [Lights] app to display a list of
lighting modules installed in your home.
2. Touch the light bulb to turn the light On or Off.
3. For lamps equipped with a dimmer function,
standardize buttons [Settings] and then touch the
scale to adjust the brightness level. Once set, this
will be your default brightness level for this light.
Settings
Displays a list of settings options to customize
your Touch Screen Controller. Categories
include:
• [Touch Screen] Configurations for language,
screen, screensaver, sound, buttons, etc.
• [Security] Manage keypad codes, alarm test
• [Sensors & Zones] Change zone order, etc.
• [Home Devices] Add, edit and delete devices
that control lighting, cameras, thermostats,
keychain remote and more
• [Apps] Add, remove and reorder apps
• [Advanced Settings] Manage account
information, security secret word, connectivity
and Touch Screen Controller
Home Management
View live video from in-home cameras, adjust
lighting and thermostat settings and darken the
Touch Screen Controller display.
Cameras
View live video from cameras installed on your
system.
1. Touch the [Cameras] app.
2. Touch the camera image to view live video from
that camera. If only one camera is connected to the
system, live video will automatically appear.
Touch Screen Controller continues on next page...
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Information, Media
& Entertainment
Customizable information at a glance.*
Thermostat
Adjust settings for thermostats installed
throughout your home.
1. Touch the [Thermostat] app.
2. Change mode to Cool, Heat or Off.
3. When in Cool or Heat mode, use the [+] or [-]
toggles to change the setpoint.
4. T o u c h [Fan] to turn the fan On or Off.
5. T o u c h [Hold] to maintain the mode and ignore any
other programming configured on the thermostat.
Clock
Displays the time in full screen.
1. Touch the [Clock] app.
2. T o u c h to add seconds to the digital time
display.
3. T o u c h to change to an analog clock.
*These apps can be downloaded through the Settings menu.
Touch Screen Controller continues on next page...
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News/Sports
Displays news and sports headlines and
brief stories.
1. Touch the [News] or [Sports] app.
2. Choose from different categories using the
bar at the top of the screen.
3. Touch a headline at the bottom of the screen to
display the brief story.
Weather
Displays the current weather conditions and
a 4-day forecast.
1. Touch the [Weather] app. The current
conditions and 4-day forecast will appear.
2. T o u c h [Local Radar] for a weather radar view
of your location.
3. Touch the [Location] button to view weather
for different locations.
Touch Screen Controller continues on next page...
Word of the Day
Displays the word of the day
and its definition.
QUESTIONS?
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Calculator
Basic mathematical functions similar to
handheld or desktop calculators.
Sudoku
(Only available on certain Touch Screen Controllers)
Challenge your mind and have fun at the same
time.
1. Touch the [Sudoku] app.
2. Choose the level of difficulty — easy,
medium or hard.
3. Play game.
End of Touch Screen Controller.
QUESTIONS?
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The wireless keychain remote gives you additional
access to your system, enabling you to:
• Check the current system status (armed, disarmed
or not ready).
• Arm the system in [Arm Away] mode
or [Arm Stay] mode.
• Disarm the system before entering the premises.
• Send an audible panic alarm for police assistance.
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KEYCHAIN REMOTE
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Checking System Status
1. Press the button to light the LED to show
the current status of the security system.
2. The LED flashes red once to indicate that it has
contacted the system, then:
— Lights green for 3 seconds if the system
is disarmed
— Lights red for 3 seconds if the system is armed
— Lights orange for 3 seconds if the system is
not ready to be armed (for example, a door is
ope n)
Arming the System
From the Keychain Remote, you can arm
your system in [Arm Away] or [Arm Stay]
mode. [Arm Night] mode must be activated
from the Touch Screen Controller or
Subscriber Portal.
Arm Away
Press the button for about 2 seconds to arm
the system in [Arm Away] mode (the home is
unoccupied).
The LED flashes red once to indicate that it
has contacted the system, then lights red for
1 second. The exit delay starts.
Arm Stay
Press the button for about 2 seconds to arm
the system in [Arm Stay] mode (there are still
people on the premises).
The LED flashes red once to indicate that it
has contacted the system, then lights red for
1 second. The exit delay starts.
KEYCHAIN REMOTE
Keychain Remote continues on next page...
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Disarming the System
Before entering the premises in armed state,
press the button for about 2 seconds to
disarm the system without entering the premises.
The LED flashes green once to indicate that it
has contacted the system, then lights green for
1 second indicating that the system is disarmed.
Sending an Emergency
Police Alarm
Press and hold the button for 3 seconds to
send an audible alarm to central monitoring
for police assistance. The LED flashes orange
to indicate that the alarm has been sent.
Additionally, contact persons will receive email
and SMS notifications if the system is configured
to do so.
End of Keychain Remote.
QUESTIONS?
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Access your interactive home security system
through your personal, secure Web page. Check
the status of your home, arm and disarm your
system, schedule your thermostat, see live video of
your home, view video clips and pictures, change
settings and much more, from anywhere you have
Internet access.
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WEB ACCESS
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Toolbar
Signing In
To sign in to the Subscriber Portal:
1. In a Web browser,
go to xfinity.com/XHPortal
to access your Subscriber Portal.
2. Enter your Comcast ID and Password.*
*If you do not have a Comcast ID, you can easily set
one up at xfinity.com/XHPortal
Website Summary Tab
The Summary tab provides a snapshot overview of your entire system.
From this page, you can view general status information about your home
and security system, and access various tabs to change system settings.
Zone Activity
Tool
Saved Pictures
and Videos
History Tool
Security Status
Header
Camera Tool
Thermostats
Tool
Lights
Tool
WEB ACCESS
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Security
Indicates the overall status of your
security system.
To disarm the system:
1. Click the Security Status header when it is in the
Armed state:
Or select [Security > Disarm] on the toolbar.
2. Enter your 4-digit master code, and click
[D isarm].
To arm the system:
1. Click the Security Status header when it is in the
Disarmed state.
Or select [Security > Arm] on the toolbar.
2. If any security zones are currently faulted,
preventing the system from being armed, you
must click the [Turn Zone Off] button for that
zone before arming the system.
3. Select the arming mode.
• Arm Stay — There are still people on the
premises.
• Arm Away — Everyone is leaving the house.
• Arm Night — Everyone is going to bed. This
mode works the same as Arm Stay except that
there is no entry delay period. If an entry/exit
zone is opened, an alarm sounds immediately.
4. Enter your 4-digit master code.
5. C l i c k [Arm Now].
Managing Keypad Codes
Keypad codes are used to arm or disarm
the system. Multiple keypad codes can be
assigned to track who enters and leaves
the premises. To manage keypad access
codes, select [Security > Keypad Codes] on
the toolbar and add a new access code or
modify current access codes.
Web Access continues on next page...
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Managing Security Zones
To manage security zones, select [Security
> Security Zones] on the toolbar. From this
screen, you can modify the names of the
zones used by the Subscriber Portal and
turn zones off and on.
Setting Up Your
Emergency Contacts
The Emergency Dispatch contacts are the
persons contacted by a call center when an
alarm is tripped. To manage Emergency
Dispatch contacts, select [Security >
Emergency Dispatch Set] on the toolbar.
Cameras
Displays snapshots on main screen and
live video for each camera. If you have
Enhanced Video Monitoring, it enables you
to capture still pictures or video clips from
cameras installed in your home.
Web Access continues on next page...
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Viewing & Capturing Live Video
& Snapshots
To view live video from the cameras attached to
your system and — if you have Enhanced Video
Monitoring service — take snapshots or videos,
click [View Live Cameras] or click [Cameras >
Live Video] on the toolbar.
One of the cameras is displayed as live video. The
other camera views (not live video) are arrayed
above it.
1. Click an image above the video to view live
video from that camera.
2. To take a snapshot with the currently selected
camera, click [Take Picture].
3. To take a video clip (about 15 seconds) with the
currently selected camera, click [Take Video
Cl ip].
4. To delete snapshots or video clips, select one or
more check boxes and click the trash can
.
Viewing Captured Images
To view captured images:
1. Select [Cameras > Saved Pictures and Videos]
on the toolbar. The Saved Pictures screen is
displayed listing the pictures captured manually
and automatically (during alarm events).
2. Click on an image to view the images captured
in the manual or automatic session.
3. Images that were captured automatically during
an alarm have an ALARM button next to the
image thumbnail and display the security zone
that caused the images to be taken.
4. Images that were captured manually have a
camera icon next to the image thumbnail.
5. To delete images, select the check box for each
captured image and click the trash can .
Web Access continues on next page...
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Managing Thermostats
The current states of your thermostats are
displayed on the Main Screen. To manage
your thermostats:
1. On the Main Screen, in the Thermostat tool,
click [View Thermostats].
OR
On the toolbar, click [Thermostats >
Thermostats].
The current temperature appears on the left
of the screen. The unit of measure button on
the right indicates whether the temperature is
displayed in Fahrenheit or Celsius.
2. You can click the unit of measure button to
toggle the display between Fahrenheit or
Celsius.
3. On the top of the screen, you can click [Cool,
Heat or Off] to set the mode.
4. You can click [Fan] to turn on the fan
continuously, regardless of whether the heat
or air conditioning is active. Click [Fa n] again
to change it back to Auto, so the fan comes on
only when the heat or air conditioning is active.
5. You can click [Hold] to maintain the mode
and temperature settings and ignore any
programming configured on the thermostat
device.
Web Access continues on next page...
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Scheduling Thermostats
You can schedule your thermostats so they’re
automated for efficiency. If you already
have Schedule rules set up that tell your
thermostats what time to turn on or off,
delete them first:
•
On the toolbar, click [Rules > Rules].
• Choose each of the Schedule rules shown in the
list for your thermostats and click the trash can
icon .
To set up your Thermostat Scheduler:
1. On the toolbar, click [Thermostats >
Thermostat Schedules].
2. In the Wizard, set your schedule using the grid
by row (Wake, Day, Evening or Sleep) or
column (day of the week). You can either select
a single time of day per type or hold the Ctrl
key on your keyboard to select multiple times
at once.
3. When you have finished scheduling times for
each day of the week, click [Next]. You can now
set your temperature for Cool and then Heat
the same way you set your times.
4. Now choose which System Mode you would
like to run right now. Cool and Heat will use
the schedules you just set up. Schedule O
will continue with your existing settings without
turning the Scheduler on. When you’re done,
click [Finish].
You can change any of your settings by
clicking
[Rules > Rules] and selecting the
pencil icon
.
To learn more or watch our How-To Videos,
visit comcast.com/XFINITYHomeSupport
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Viewing History Reports
You can view reports of events based on a
variety of criteria:
• All history (with tools to filter your results)
• Alarms
• System arming or disarming events
• System trouble events
• Security zone activity
• Events occurring in the previous 24 hours
Select [History > Last 24 Hours] on the toolbar
to view the respective report.
Managing Contacts
Contacts are the persons available to
receive SMS or email communications from
your system. These are different from your
Emergency Dispatch Contacts.
1. In the [Rules] tab, click [Contacts for Rules].
2. C l i c k [Add Contact] to add a new contact.
3. C l i c k to modify a contact.
4 . Click to remove a contact from the list.
Note that alerts set up under Rules will be
sent to all your recipients and cannot be
delivered to only select individuals in your list.
Web Access continues on next page...
Managing Lights
The current state of your light settings is
displayed on the Main Screen. To manage your
lights:
On the Main Screen, in the Lights tool, click
[Manage Lights].
OR
On the toolbar, click [Lights > Lights].
In the Lights tool, you can turn the lights on or off
and set dimming percentage.
QUESTIONS?
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Managing Rules
Rules are flexible methods for generating
a variety of system actions (such as sending
an SMS or turning on a light) whenever
something else happens under (potentially)
very specific circumstances.
To manage rules, click [Rules] on the toolbar.
The Rules screen is displayed.
To add a rule, click [Add Rule] and determine
which type of rule you’d like to configure:
• Schedule — Actions occur regularly at
specified times, dates and date ranges
without regard to an additional event.
• Event — Actions occur when a specified
event occurs at a security zone (door,
window, motion sensor, smoke alarm, etc.).
• Non-event — Actions occur when an
expected event does not occur at a security
zone. For example, send an SMS notification
if the front door does not open between
3:30pm and 5pm on Monday through Friday
when the kids are expected home.
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To set a Schedule rule:
1. Determine the start time for your schedule.
Check the box if you would like to add an end
time.
2. Determine if you want the schedule to repeat
during the set times and then click the
applicable days.
3. Determine the action the rule will take.
Depending on the action, you may have
additional items to select.
4. Select the arming mode the rule applies to.
5. Describe the rule.
6. C l i c k [Save].
Remember not to set up Schedule rules in this screen. Instead,
use the Thermostat Scheduler feature shown on page 19.
To set an Event rule:
1. Select a specific security zone that will trigger
the action, or select the entire system.
2. Determine what happens at the security zone
or the security system to trigger the action.
3. Select the action the rule will take. Depending
on the action, you may have additional items to
select.
4. Determine the time range and days of the week
when the rule is applicable. You can select
[Any Time] to have the rule apply whenever
the selected event occurs.
5. Select the arming mode the rule applies to.
6. Describe the rule.
7. C l i c k [Save].
To set a Non-event rule:
1. Select a specific security zone to monitor.
2. Determine the event that fails to occur during
the specified time range.
3. Determine the time/day range when the rule
is applicable.
4. Select the action the rule will take if the
specified conditions are met. Depending on the
action, you may have additional items to select.
5. Select the arming mode the rule applies to.
6. Describe the rule.
7. C l i c k [Save].
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Commonly Used Rules
Find out more great ways XFINITY Home lets
you look after your home, family and valuables
from anywhere. You can set up these helpful
rules on your Subscriber Portal.
To learn how, refer to the steps in the
previous pages or watch our video at
comcast.com/XFINITYHomeSupport
Make sure your kids are home safe
and sound.
Are the kids home from school yet?
When you’re on the go, use our Camera
and Door Sensor to keep track of when
they get in. Record a video clip and receive it
by email when your front door opens
after 2:30pm.
Who did my kids bring home with them?
Keep an eye on who enters your home. Take
a picture of the back door when it opens
when your home is unarmed and you are
away.
Was a restricted cabinet opened?
Use our Door Sensor to help you be in the
know. Receive a text message when your
restricted cabinet opens, every day.
Make sure your home is secure and
under control when you travel.
Does my home help discourage intruders
when I’m away?
Use our Light Switch to make it appear as
if you’re home. Turn on your lights at sunset
and off at sunrise every day when you are
away.
Did I turn my curling iron o?
Our Appliance Controller gives you peace of
mind. Turn off your curling iron every day
when you leave the house.
QUESTIONS?
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Is someone trying to break in?
Be the first to know with our Window
Sensor. Receive a text message and
emailed photo when a window opens
while the monitoring service separately and
automatically alerts the police.
Make sure your lights are on when you
need them.
How can I ensure my home is always well lit?
Always return from work to a well-lit home
with our Light Switch. Schedule your lights
to turn on at sunset and off at sunrise
every day.
How can I save energy with everyday
activities?
Use our Light Switch with Dimmer to
automate how much energy you use.
Turn on lamps during the day at a dim
setting of 60%.
Look after your pets when you’re away.
Are they behaving while I’m at work?
Check in on your dog’s activities with our
Camera and Motion Sensor. Take a picture of
your living room when motion is detected
and receive it by email between 9am and
5pm on weekdays.
Did the dog walker come while I was out?
Know exactly when your dog was let out
with our Door Sensor. Receive a text
message when your front door opens
between 9:30am and 4:15pm on weekdays.
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Get a text message or have a video clip
automatically emailed when your door is
opened.
How long was the plumber in my home?
Keep track of hours spent by contractors in
your home with our Door Sensor. Receive a
text message when your front door opens
or closes between 8:30am and 4:30pm.
Did my babysitter have friends over?
Use our Camera and Door Sensor to be in
the know. Take a picture of your front door
when it opens and your home is unarmed
while you are away.
Make sure your elderly family member is
safe even when alone.
Did they take their medication?
Use our Door Sensor to enhance your peace
of mind. Receive a text message when the
medicine cabinet opens, every day.
Did they get up?
When you’re not there, know that all is well
with our Motion Sensor. Receive a text when
motion is detected in the bedroom between
6am and 10pm, every day.
QUESTIONS?
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Web Access continues on next page...
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Managing Touch Screen
Controller Apps
You can manage which apps are displayed
on your Touch Screen Controller, configure
them and determine how they are displayed
only from the Subscriber Portal.
Click [Apps] on the toolbar.
The apps at the top of the screen are those
available to be added. The apps displayed
in the Touch Screen Controller image below
are currently active. The apps are positioned
in the image just as they are on the actual
Touch Screen Controller.
Note: Click the arrows on either side of the
apps to scroll through them.
From the Manage Apps Screen, you can:
• Add or remove apps to and from the
Touch Screen Controller.
• Modify how the apps work.
• Reposition how the apps are displayed on
the screen.
Note that Security, Settings and Camera apps
cannot be moved, configured or removed.
Adding Touch Screen Controller apps
1. Click on the Touch Screen Controller app you
want to add to display a dialog.
2. C l i c k [App].
The Subscriber Portal pushes the app to
the Touch Screen Controller. An “updating”
message is displayed while the app is
being added.
Web Access continues on next page...
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2
1
3
Before
After
Deleting Touch Screen Controller apps
1. From the Manage Apps screen, hover your
cursor over the app. A label is displayed over
the app.
2. C l i c k [Delete].
A confirmation dialog is displayed.
3. C l i c k [Delete App].
Repositioning Touch Screen Controller apps
You can change the order in which apps are
displayed on the Touch Screen Controller.
All apps, except the Security, Settings and
Camera apps, can be moved to your
preferred location.
1. C l i c k [Reposition Apps] to rearrange the apps.
2. Drag and drop the apps to the preferred location
on the Touch Screen Controller.
3. When all the apps are repositioned to your
satisfaction, click [Updat e].
The apps have been updated and the new app
locations have been pushed to the Touch
Screen Controller.
QUESTIONS? comcast.com/XFINITYHomeSupport
End of Web Access.
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The XFINITY™ Home app allows you to access a core
set of security system functions using your iPhone,®
iPod touch,® iPad® or Android™ mobile device.
To launch the app, tap the XFINITY Home icon on
the Home Screen of your iPhone,® iPod touch,® iPad®
or Android™ mobile device.
Note: This app requires your mobile device to be connected to the Internet.
Apple, the Apple logo, iPhone®, iPod touch® and iTunes are trademarks of Apple Inc., registered in the U.S.
and other countries. iPad® is a trademark of Apple Inc. App Store is a service mark of Apple Inc. Android is a
trademark of Google Inc. Use of this trademark is subject to Google Permissions.
04 //
MOBILE ACCESS
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Disarm
Arm
Home Screen
The Home Screen gives you one-touch
access to all XFINITY Home features.
Security
To arm your security system:
1. On the Home Screen, tap [Security].
2. To bypass any Home Security Zone, tap the
respective zone and use the On/Off toggle.
3. On the Security screen, tap [Press to Arm].
4. T a p [Arm Stay] to arm the sensors on your
doors and windows with an entry delay, or
[Arm Night] with no entry delay.
Or select [Arm Away] to include the
motion sensors.
5. Enter your 4-digit master code to arm
the system.
6. Once activated, your system will arm in a few
seconds and indicate the new status.
To disarm your security system:
1. On the Home Screen, tap [Security].
2. On the Security screen, tap [Press to Disarm].
3. Enter your 4-digit master code to disarm
the system.
MOBILE ACCESS
Mobile Access continues on next page...
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Cameras
To view captured video clips or pictures from your
cameras if you have Enhanced Video Monitoring:
1. On the Home Screen, tap [Cameras].
2. From the list, tap the camera you’d like to access.
The most recent captured image will appear.
3. Tap [Video] to view live video.
To view captured video clips or pictures from
your cameras:
1. On the Home Screen, tap [History].
2. Use the menu at the top of the screen to filter
the history:
• All — All logged events
• Alarm — Alarm events
• Arm — Arm/Disarm events
• Zone — Events related to security zones
3. Click on any event with images or video to view
captures.
Mobile Access continues on next page...
QUESTIONS?
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30
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Lights
The Lights Screen lists all of the lights
connected to your system via Lighting and
Appliances Controllers.
1. On the Home Screen, tap [Lights].
2. If the light is [Off], tap the light to turn it [On].
3. If the light is [On] , tap the light to turn it [Of f].
4. If the light includes the dimmer function, you
can adjust its brightness by tapping the gear
icon and then one of the boxes on the right. Tap
the top boxes to make the light brighter. Tap the
lower boxes to make the light dimmer.
Mobile Access continues on next page...
Thermostats
The Thermostat Screen lists all of the
installed thermostats in your home.
1. On the Home Screen, tap [Thermostats].
2. Tap the name of any thermostat to control
that thermostat.
3. Tap to turn off the thermostat.
4. T a p to set the thermostat to Cool mode.
5. Tap to set the thermostat to Heat mode.
6. Tap the left arrow to decrease the temperature.
Tap the right arrow to increase the temperature.
7. Tap the On button next to [Fa n] to turn on the
fan continuously, regardless of whether the heat
or air conditioning is active. Click the button
again to change it back to Auto, so the fan
comes on only when the heat or air conditioning
is active.
8. Tap the button next to [Hold Temp] to maintain
the mode and temperature settings and ignore
any programming configured on the
thermostat device.
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History
View a log of events that have occurred in
the system.
1. On the Home Screen, tap [History].
2. Choose to view a history of recent events based on
the following criteria:
• All — All logged events
• Alarm — Alarm events
• Arm — Arm/Disarm events
• Zone — Events related to security zones
End of Mobile Access.
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The Subscriber Portal supports
the following browsers:
• Internet Explorer 8.0 or later
• Firefox 16 or later
• Chrome 23 or later
• Safari 6
Adobe Flash is required.
BROWSER REQUIREMENTS
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Notes
QUESTIONS?
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34
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Copyright © 2013 iControl Networks, Inc. All rights reserved. iControl, iControl Networks,
Powered by iControl and the iControl logos are trademarks of iControl Networks.
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