COMCAST DIGITAL VOICE
USER GUIDE
Go ahead. Pick up your phone. Call your neighbor. Your best friend across the country. Or your
cousin in Europe. Now that you have Comcast Digital Voice, you can enjoy all the ease and
added value of the Comcast Unlimited Package, plus manage all your communications needs
in a new and innovative way.
The Comcast Unlimited Package gives you the freedom to call anyone, anytime, anywhere in
the country — with no minutes to count. And no clocks to watch. You get unlimited local and
long distance calling, plus great rates to more than 200 countries. You also get popular calling
features, including Call Waiting, Caller ID, 3-Way Calling, and Comcast Enhanced Voice Mail.
To get the most from your new connection, flip through the following pages and learn all about
our convenient calling features and options that are sure to make your life even easier. You’ll
also find a step-by-step guide to your new voice mail service, Comcast Enhanced Voice Mail.
STILL HAVE QUESTIONS? WANT TO ADD OTHER FEATURES AND SERVICES?
CALL US AT 1-888-COMCAST OR VISIT OUR WEB SITE AT WWW.COMCAST.COM.
WELCOME TO COMCAST DIGITAL VOICE
™
HOW
TO
MAKE
C
ALLS USING YOUR COMCAST DIGITAL VOICE SERVICE
1
HOW TO MAKE CALLS USING YOUR
COMCAST DIGITAL VOICE SERVICE
Domestic
For local and regional calls, dial the area code, then the 7-digit number. For long distance calls,
dial , plus the area code, then the 7-digit number.
International
To place the call yourself, dial , plus the country code, then the phone number. If you
don’t know the country code or want a Comcast Operator to place the call for you, just dial .
Note: Additional charges will depend on the service requested. For prices, call Customer Service.
Operator Services
If you’d like, an Operator will help you place certain types of calls.
• Collect calls – The operator will connect you and request payment from the called party.
• Person-to-person calls – The operator will connect you to a specific person and request
payment from the called party.
• Bill to third-party calls – The operator will connect you and request payment from a
third party.
• Busy line verify – The operator will check a phone number to verify whether there is a
conversation on the line.
• Busy line interrupt – The operator will interrupt a conversation on the line that was verified
as busy.
Additional charges will depend on the service requested. For prices, call Customer Service.
01101
TABLE OF CONTENTS
How to Make Calls Using Your
Comcast Digital Voice Service . . . . . . . . . 1
Domestic . . . . . . . . . . . . . . . . . . . . . . . . 1
International. . . . . . . . . . . . . . . . . . . . . . 1
Operator Services. . . . . . . . . . . . . . . . . . 1
Help Is Here. . . . . . . . . . . . . . . . . . . . . . . . 2
911 Emergency Calls . . . . . . . . . . . . . . . 2
Directory Assistance Features . . . . . . . . . 2
Directory Assistance. . . . . . . . . . . . . . . . 2
Directory Assistance Call Completion . . . . 2
Enhanced Directory Assistance . . . . . . . . 2
Other Services. . . . . . . . . . . . . . . . . . . . . . 3
Specialized Directory Listings . . . . . . . . . 3
Tips for Getting Started . . . . . . . . . . . . . . 3
Online Bill Access . . . . . . . . . . . . . . . . . . . 3
Calling Features . . . . . . . . . . . . . . . . . . . . 4
Never Miss A Call
Call Forwarding Selective . . . . . . . . . . . . 4
Call Forwarding Variable . . . . . . . . . . . 4-5
Call Waiting . . . . . . . . . . . . . . . . . . . . . 5
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . 6
Caller ID with Call Waiting . . . . . . . . . . . . 6
Save Time
Call Return . . . . . . . . . . . . . . . . . . . . . . 7
3-Way Calling . . . . . . . . . . . . . . . . . . . . 7
Repeat Dialing . . . . . . . . . . . . . . . . . . . . 8
Speed Dial 8 . . . . . . . . . . . . . . . . . . . . . 8
Protect Your Privacy
Anonymous Call Rejection . . . . . . . . . . . 9
Call Screening . . . . . . . . . . . . . . . . . . . . 9
Call Trace . . . . . . . . . . . . . . . . . . . . 9 -10
Caller ID Blocking Per Call . . . . . . . . . . 10
Caller ID Blocking Per Line . . . . . . . . . . 10
Call Restrictions
Restrict Toll or International Calls. . . . . . 11
Blocking of Calls to 900/976 Numbers . 11
Blocking of Collect Calls and Bill to
Third Party Calls. . . . . . . . . . . . . . . . . . 11
Comcast Enhanced V
oice Mail
. . . . . . . .
12
Setting Up Voice Mail . . . . . . . . . . . 12-13
Accessing Voice Mail . . . . . . . . . . . . . . 13
Mana
g
ing
Y
our
V
oice Mail
. . . . . . . . . . . 14
Fea
ture a
vailability may vary by market.
TO CONTACT YOUR OPERATOR, PRESS FOR LOCAL CALLS AND FOR LONG DISTANCE CALLS.
000
O
THER
SERVICES
/ TIPS
FOR
GETTING
ST
ARTED
/ ONLINE
BILL
ACCESS
3
OTHER SERVICES
Specialized Directory Listings
Specialized Directory Listings are available for a monthly charge. For prices, call Customer Service.
• A “non-listed” telephone number is not listed in the phone book, but will still be available
through Directory Assistance.
• A “non-published” phone number is not available in either the phone book or through
Directory Assistance.
TIPS FOR GETTING STARTED
• Throughout this guide you will notice that many of the calling features require you to
press the or keys. You can find these keys on either side of the on your
telephone’s key pad.
• Some of the calling features will require that you press the switchhook or flash button.
> On non-cordless telephones, the switchhook is the button that disconnects your
call when you hang up. When instructed to press the switchhook, be sure to press
it firmly, and then release it to ensure that the feature is activated. Do not press it
too long, however, or the call may be disconnected.
> On cordless telephones, you will find a flash button located on the telephone’s key pad.
• Some of the calling features will require that you create a list (e.g. priority list, block list, etc.).
These lists are distinct from one another and will remain stored so that each time you activate
a particular feature, it will refer to the list you created.
• Rotary telephones are not compatible with Comcast Digital Voice service.
ONLINE BILL ACCESS
Your Comcast Digital Voice monthly billing statement will include a summary of charges you’ve
incurred for the month. In order to view call details, you will need to access your bill online through
www.comcast.com. Registration is fast, easy, and free. First-time users will be prompted to create a
user profile and password. Returning users can log in by entering their user name and password.
1. Go to www.comcast.com.
2. Click on Pay/View My Bill (located in the right-hand tool bar “Find it Fast”).
3. Enter your user name and password.
4. Follow prompts to view billing statements, make payments, order services, and more.
0
#
Q
HELP IS HERE
911 Emergency Calls
In most major cities, emergency police, fire, and medical services can be reached by dialing
. Enhanced 911 automatically provides the emergency service with your telephone
number and location when you dial 911 from your home phone. Remember, dial
immediately in case of any emergency.
Note: Please ensure that the service address for your Comcast Digital Voice service corresponds
to your physical address to ensure proper E911 service. For limitations relating to 911/E911 dialing,
please refer to the Comcast Digital Voice subscriber agreement.
DIRECTORY ASSISTANCE FEATURES
Directory Assistance
Just dial for access to both local and long distance numbers.
Directory Assistance Call Completion
Dial for access to both local and long distance numbers. Then press the indicated key
and your call will be connected.
Enhanced Directory Assistance
Now when you dial , you can get even more valuable information. Like what’s playing
at your local movie theater, show times, and ratings. You can also get fully interactive, turn-by-turn
directions to any destination by a live operator. Or get the name of the nearest cross street for any
listing you request.
Note: Directory Assistance calls are charged on a per-use basis. For prices, call Customer Service.
114114114119119
2
HELP IS HERE / DIRECTORY ASSISTANCE FEATURES
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