Comcast
Digital Cable
It’s like TV, but better.
CONGRATULATIONS!
You’ve just made the best decision for you and your family. Because when it comes to television, Comcast
Digital Cable offers you tons of choices of channels and entertainment, control over what you and your family
watch and convenience to watch what you want, when you want.
Your entertainment opportunities are almost endless. Catch the latest new release movies, classic films
from yesteryear, breaking news, spectacular sports and plenty of fare fit for the whole family. Plus, you can
choose from a wide array of premium channels offering hundreds of uncut, commercial-free movies and
award-winning original programming.
This Welcome Kit is designed to provide you with detailed information on how to use and enjoy your new
Comcast service. Additional information also is available online at comcast.com.
Thank you for choosing Comcast!
Not all services available in all areas. Some Help & Services programs may show a minimal transaction charge that is immediately credited
back to your account. Premium channels may require additional services.
Table of Contents
Comcast Customer Guarantee . . . . . . . . . . . . 3
Sweepstakes . . . . . . . . . . . . . . . . . . . . . . . . 4
Using Your Remote Control . . . . . . . . . . . . . . 5
Using Your On-Screen Program Guide . . . . 6-17
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 6
High-Definition . . . . . . . . . . . . . . . . . . . . . 7
On Demand . . . . . . . . . . . . . . . . . . . . . .8-10
Pay-Per-View Events . . . . . . . . . . . . . . . . . 9
TV Listings . . . . . . . . . . . . . . . . . . . . . . . 11
Program Information . . . . . . . . . . . . . . . . 12
Search . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Parental Controls . . . . . . . . . . . . . . . . .14-15
Favorites . . . . . . . . . . . . . . . . . . . . . . . . . 16
Settings . . . . . . . . . . . . . . . . . . . . . . . . . 17
DVR Service . . . . . . . . . . . . . . . . . . . . . . . . 18
How to Read Your Bill . . . . . . . . . . . . . . . . . 19
Cable Box Connections . . . . . . . . . . . . . 20-21
Frequently Asked Questions . . . . . . . . . . . . 22
Quick Start Guide . . . . . . . . . . . . . . . . . 23-24
Comcast Customer
Privacy Notice . . . . . . . . . . . . . See Legal Insert
Comcast Agreement for
Residential Services /
Important Information . . . . . . . See Legal Insert
Channel Lineup / Pricing /
How to Reach Us . . . . . . . . . . . . . . . See Insert
2 Welcome to Comcast Digital Cable
* Subject to any local restrictions or requirements.
THE COMCAST CUSTOMER GUARANTEE
We are committed to providing you with a consistently superior customer experience. If for any reason
something goes wrong, we will work to resolve the issue as quickly and professionally as we can.
1. We will give you a 30-day, money-back guarantee on all our services.
If you’re not satisfied and wish to cancel service for any reason, you can do so in the first 30 days and get
your money back. Simply return all equipment in good working order and we’ll refund the monthly recurring
fee for your first 30 days of service and any charges you paid for standard installation.
2. We will treat you and your home with courtesy and respect.
Our technicians will clearly display their Comcast identification when they arrive at your home. They will
be trained and equipped to complete the job on the first visit. Our Customer Account Executives will be
courteous and knowledgeable when you contact us.
3. We will answer your questions at your convenience.
You can contact us 24 hours a day, 7 days a week regarding any service-related issue by calling
1-800-COMCAST or in any of the following ways:
• OnlineviaAskComcast
• LiveChatonlinewithaComcasttechnician
• OnlineCommunityForum
• Sendusanemailandreceivearesponsewithin24hours
4. We will offer easy-to-understand packages and provide you with a clear bill.
Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a
package that’s right for you. We aim for the same clarity with our bills. You may view your monthly statement
and service details anytime by visiting comcast.com.
5. We will continually offer the best and most video choices.
We’re working hard to bring more choices to our customers instantaneously by using the full power of
our advanced network and decades of television experience. We will use On Demand to bring customers
dramatically more content choices, including more movies, more sports, more kids’ programs, more network
TV shows and more HD than anyone else.
6. We will quickly address any problem you may experience.
After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine
issue, we will extend a complimentary service to your account. Additionally, we won’t charge you for a
service visit that results from a Comcast equipment or network problem.
7. We will schedule appointments at your convenience and be mindful of your time.
As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit
during the appointment window, we will credit $20 to your account.*
We’re here to help
Every Comcast employee is dedicated to meeting the commitments
of our guarantee and to exceeding your expectations. We are working
very hard to serve you better and listen carefully to your feedback.
If you have any thoughts or ideas about this Guarantee or about your
experience with us, we invite you to share them with us by visiting
comcast.com.
To learn more about your Comcast products and services, visit us
online at comcast.com/welcome for 24/7 online support, or give us a
call at 1-800-COMCAST.
3
The Comcast Customer Guarantee
Comcast Cable Communications Management, LLC
“Welcome to Comcast Winter 2010 Sweepstakes” OFFICIAL RULES
NO PURCHASE NECESSARY TO ENTER OR TO WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. ALL FEDERAL,
STATE, LOCAL AND MUNICIPAL L AWS APPLY. VOID WHERE PROHIBITED. Sweepstakes begins 1/1/2010 and ends 4/30 /2010.
Sweepstakes open to all legal US residents (excluding Puerto Rico) who reside in a Comcast Cable Serviceable area, who, as of the date of
entry, were age 18 or over.
Employees, officers, and directors (including immediate family members and members of the same household) of Comcast Cable
Communications Management, LLC, (“Comcast” ) and their respective affiliated companies, parents, subsidiaries, distributors, dealers,
retailers, advertising and promotion agencies, and any and all other companies associated with this Sweepstakes, are not eligible to participate.
TO ENTER: There are two ways to enter. (1) For Welcome Kit Entry: Complete the Official Entry Form provided in the Comcast “Digital Cable
Welcome Kit,” OR, (2) For U.S. Mail Entry: Clearly print your name, address, daytime phone number, and age on a 3” x 5” card. All entries
should be mailed in a business-size (#10) envelope to: Comcast Cable Communications Management, LLC “Welcome to Comcast Winter 2010
Sweepstakes,” P.O. Box 10850, Rochester, NY 14610. All entries must be mailed separately and be postmarked by 5/1/2010 and received
by 5/11/2010. One entry per person is permitted for the entire Sweepstakes. No mechanically reproduced entries will be allowed. All entries
become the property of the Sponsor. Comcast will not be responsible for incomplete, illegible, lost, late, postage-due, misdirected or mutilated
entries or for failure to receive entries due to postal error. Comcast reserves the right to disqualify any entries by persons determined to be
tampering with or abusing any aspect of the Sweepstakes. All entries become the property of the Sponsor and may not be returned. Sponsor
reserves the right in their sole discretion to suspend, modify or terminate the Sweepstakes. Should the Sweepstakes be terminated prior to the
stated expiration date, Sponsor reserves the right to award prizes based on the entries received before the termination date.
WINNING: On or about 5/31/2010 an independent judging agency will randomly select one (1) Grand Prize winner from among all eligible
entries received. Judges’ decision will be considered final. Odds of winning will depend on the total number of eligible entries received.
Winner will be notified and/or confirmed by telephone, and registered mail or other form of home delivery. Return of prize notification as
undeliverable may result in a disqualification, and an alternate winner may be selected. Winner may waive the right to receive a prize. No
substitutions allowed, except that prizes and individual components of prize packages are subject to availability and Sponsors reserve the right
to substitute prizes of equal or greater value. All prizes will be awarded, but unclaimed prizes may be forfeited. Prizes are nonassignable and
nontransferable. The value of the Prize is taxable as income and Winner is solely responsible for all matters relating to the Prize, including, but
not limited to all applicable federal, state and local taxes that become due with respect to the Prize.
PRIZE/VALUE: There is one (1) Grand Prize of a $2,000 check.
CLAIMING PRIZES/CONDITIONS/TERMS: Grand Prize Winner will be required to sign and return an Affidavit of Eligibility and Liability/
Publicity Release and W-9 form (where legal) within fifteen (15) days of notification attempt. Failure to sign and return the affidavit or release
as provided herein, or to comply with any term or condition of these Official Rules, may, at the sole discretion of Sponsor, result in a winner’s
disqualification, the forfeiture of his or her interest in the prize, and the award of prize to an alternate winner. Except where prohibited by
law, Winner consents to use of his/her name, likeness, biographical information, and voice in advertising worldwide without additional
compensation (excluding residents of TN). By entering and participating, winner agrees to comply with all Official Rules, as stated, and to
release Comcast, any other promotional sponsors, and each of their respective parent, affiliate and subsidiary companies, and their advertising
or promotional agencies, directors, officers, employees, representatives, partners and agents from any and all loss, cost, damage, and/or
liability as a result of their participation in this Sweepstakes, as well as acceptance and/or usage of prize awarded (including without limitation
to claims, costs, injuries, losses or damages related to personal injuries, death, damage to, loss or destruction of property, rights of publicity or
privacy, defamation or portrayal in a false light.) Notwithstanding the foregoing, in the event that the preceding release is determined by a court
of competent jurisdiction to be invalid or void for any reason, Sweepstakes entrant agrees that, by entering the Sweepstakes, (i) any and all
disputes, claims, and causes of action arising out of or in connection with the Sweepstakes, or any prizes awarded, shall be resolved individually
without resort to any form of class action; (ii) any claims, judgments and awards shall be limited to actual out-of-pocket costs incurred,
including costs associated with entering the Sweepstakes, but in no event attorney’s fees; and (iii) under no circumstances will any entrant be
permitted to obtain any award for, and entrant hereby waives all rights to claim, punitive, incidental or consequential damages and any and all
rights to have damages multiplied or otherwise increased and any other damages, other than damages for actual out-of-pocket expenses. All
issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations
of any entrant and Sponsor, shall be governed by, and construed in accordance with the laws of the State of Pennsylvania, without giving effect
to any choice of law or conflict of law rules or provisions (whether of Pennsylvania or any other jurisdiction) that would cause the application of
the laws of any jurisdiction other than Pennsylvania. The invalidity or unenforceability of any provision of these rules shall not affect the validity
or enforceability of any other provision. In the event that any such provision is determined to be invalid or otherwise unenforceable, these rules
shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.
WINNERS LIST: For a written confirmation of the Grand Prize winner’s name, city and state of residence send a self-addressed, stamped
business size envelope, no later than 6/30/2010, to: Comcast Cable Communications Management, LLC “Welcome to Comcast Winter 2010
Sweepstakes” Winner’s List Request, P.O. Box 10505, Rochester, NY 14610.
REMOVAL FROM MAILING LIST: To prevent Sponsor from mailing you information regarding future Sweepstakes or Contests being
conducted by Sponsor, send a written removal request, specifying the name and address you are requesting to have removed from the
mailing list, to “Welcome to Comcast Winter 2010 Sweepstakes” Comcast Cable Communications Management, LLC, One Comcast Center,
Philadelphia, PA 19103, Attn: Marketing Dept. Sponsor has sixty (60) days to process your request after receipt.
INDEPENDENT SWEEPSTAKES ADMINISTRATOR: This sweepstakes is being administered by The National Sweepstakes Company, 693
East Avenue, Rochester, NY 14607, who is responsible for overseeing winner selection and prize awarding, and whose decisions will be final
regarding the conduct of this promotion.
SPONSOR: Comcast Cable Communications Management, LLC, One Comcast Center, Philadelphia, PA 19103, Attn: Marketing Dept.
COMPLETE THIS ENTRY FORM AND MAIL IT TO:
“Welcome to Comcast Winter 2010 Sweepstakes”
P.O. Box 10850, Rochester, NY 14610
Name ___________________________________Installation Date ______________
Address ___________________________________________________________
City ___________________ State ______ Zip __________ Phone Number _______________________
Comcast Account Number _______________ Employee Name & Tech No. __________________________
All entries must be received by 5/11/10. Please see below for complete official sweepstakes rules.
( )
4 Your chance to win $2,000. Don’t throw it away!
Your remote may vary slightly from the one pictured here, but basic
functions should remain the same. Some features require your remote to be
programmed for operation and may not be available in all areas.
AUX: When programmed, enables control of your
DVD player, VCR or audio device.
TV: When programmed, enables control of your TV.
Cable: Enables control of your digital cable system.
Power: Turn on or off the digital cable box, TV or
AUX component.
Setup: Program your remote to control your TV, DVD
player, VCR or audio component.
All On: Turn on or off all of the devices programmed
into the digital remote control.
On Demand: Access On Demand programming.
Video Controls: With On Demand and DVR, these
buttons pause, fast-forward, rewind and stop any
program.
My DVR: Display a list of your recorded programs.
Day +/-: While viewing TV Listings, jump ahead or
back 24 hours at a time.
Lock: Restrict viewing or purchases.
Page Up/Down: View the next or previous page of
listings. Also used to skip ahead or back with DVR service.
Arrows: Move the highlight to the next field in a
menu or screen.
OK/Select: Select a highlighted item or access the
Mini-Guide.
Menu: Enter or exit the on-screen guide menus.
Info: View a description of the highlighted program.
Guide: Shortcut to program listings.
Last: Return to the previous channel or screen.
Exit: Return to watching TV.
FAV: View and set up your favorite channels.
Input (TV/VCR): In the cable mode, this bypasses
the digital cable box. In the TV and AUX mode, this
selects available inputs.
5Using Your Remote Control
ON-SCREEN PROGRAM GUIDE
If you like choice, convenience and control, then grab your remote control. Because that’s precisely what
Comcast Digital Cable has to offer you. The following section has simple instructions about how to use the
on-screen program guide, review TV Listings by time or channel, and how to instantly determine what kind of
program a show is by its color coding. Included you’ll find detailed information about how to use our Main and
Quick menus, access TV Listings, high-definition channels, instant entertainment with On Demand, and how
to browse by category, search, saving your favorite shows and parental control features.
Navigation
Yellow is always the highlight color in the on-screen program guide, and highlighting will always tell you
where you are in the on-screen guide. There are a few key buttons on your remote control that you’ll use
frequently to both move around within the guide and to make selections:
• Usethe
to navigate around the on-screen program guide.
• Press
to select the option you currently have highlighted.
• Pressthe
button to leave the guide and return to watching television.
• Returntothepreviousscreenatanytimebypressingthe
button.
Main Menu
1. Press the
button on your remote twice to access the
Main Menu.
2. Use the
buttons to navigate through the selections.
3. Press
to make your selection.
Quick Menu
1. Press the
button on your remote once to display the
Quick Menu.
2. Use the
buttons to see a description of each feature.
3. Press
to make your selection.
6 Using Your On-Screen Program Guide
Quick Tips
Watch in HD
Unique to HD customers, the
Watch in
Watch in
icon allows you
to quickly tune to a program in
HD through the Smart Bar.
Search HD Programs
Using your remote, press
the
button and select
. Choose HD to see which
channels are available in HD,
and view HD programs by time
or by channel.
Help & Services
Press the
button twice
and select Help. Learn more at
comcast.com/welcome or call
1-800-COMCAST.
Go Paperless
Sign up for Comcast’s
Ecobill
®
process to view
and pay your bill online.
Less time. Less paper.
Go to comcast.com/ecobill.
Comcast HD
If you have a high-definition (HD) television, you can enjoy the
world of HD programming from Comcast HD.
With Comcast HD you receive HD cable networks — like
ESPN-HD, HD Theater, National Geographic HD, Food Network HD
and TNT-HD — in high-definition. In addition, you’ll see your local
network affiliates like ABC, CBS, FOX, PBS and NBC in HD, too.
Not only do you get a crystal-clear picture that only HD can
offer, with Comcast HD you can get 100% Dolby Digital 5.1
surround sound that turns movies and shows into true theater
experiences.
Access Comcast HD
1. Press
once to access the Quick Menu.
2. Navigate using the
and select the icon.
3. Simply make your selection to view by guide, time or channel.
HD On Demand
If you have Comcast Digital Cable with On Demand, Comcast
offers over 1,000 HD choices including popular television shows,
the latest movies and classic favorites. And if you subscribe to
premium networks such as Showtime, Cinemax or Starz, you
have access to all of their HD On Demand programming — at no
additional charge.
About Comcast HD
• ComcastHDincludesuseofanHD-capableset-topbox.This
is different from standard-definition set-top boxes. Your HD
box should read “HDTV Capable” or “HDMI” on the front.
• RefertoyourHDTVowner’smanualforthemanufacturer’s
recommended settings.
If you would like to confirm that you have Comcast HD, just call
1-800-COMCAST.
Equipment and installation fees apply. HD programming is limited to the
programming provided to Comcast in HD format by the programming provider.
Certain services are available separately or as a part of other levels of service.
Basic service is required to receive other levels of service. Not all programming
and services are available in all areas. One thousand HD choices includes
HD channel line up and HD programming On Demand as of January 1, 2010.
May vary by market.
7Using Your On-Screen Program Guide
On Demand selections subject to charge indicated at time of purchase. Program availability subject to service level.
On Demand
On Demand is the most convenient way to watch programs, movies, high-definition programming and more.
Many programs are offered for no additional charge. Pick a show from our library of thousands — like cable
shows, kids’ programs, music videos or the latest movies — and watch it whenever. You can pause, rewind
and fast-forward any On Demand movie or program all at your control.
What’s Behind
the On Demand Buttons
On Demand means INSTANT ENTERTAINMENT
— programs ready to watch anytime you are!
There are up to 10,000 On Demand titles and
most are available for no additional charge.
There’s no charge to browse. Pause, rewind
and fast-forward as you watch. If you have
On Demand, it’s time to use it!
TV Series
New episodes and favorites from some of the
most popular network TV programs — also
available in HD.
Free Movies!
Choose from a variety of award-winning
classic Hollywood movies and popular
independent films and watch anytime —
at no additional charge!
Sports & Fitness
The ultimate in sports game highlights. Plus,
who needs a gym when you can work out at
home on your schedule?
Premium Channels
Watch Premium On Demand movies and
original series anytime — included with your
premium channel subscription.
The Cutting Edge
Find dating tips, Anime shorts, tech topics
and the latest and greatest for video gamers.
Music
Music videos, concerts, karaoke and guitar
lessons — included for no additional charge!
News
Catch up on events around the corner and
across the planet from trusted sources.
Movies & Events
The latest Hollywood movies are waiting for
you to watch instantly, anytime!
HD On Demand
Experience the vibrant color, stunning detail,
wide-screen format and digital-quality sound
that is high-definition TV, On Demand!
TV Entertainment
Need a good laugh? Dying to catch up on the
latest celebrity gossip? You’ll find it all here
for no additional charge!
Kids
Kids of all ages can enjoy their favorite shows
anytime.
Life & Home
Learn all about food, fashion, design and much
more — all straight from the experts.
History & Nature
Enjoy memorable moments in history
along with the best in nature and science
programming.
Searchlight
Find information on a variety of products and
services including real estate, travel, careers,
shopping and wellness.
8 Using Your On-Screen Program Guide
Loading...