Comcast Business VoiceEdge Quick Reference Manual

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COMCAST BUSINESS VOICEEDGE™

QUICK REFERENCE GUIDE FOR PANASONIC KXTPA60

CHARGE/NEW

VOICEMAIL

INDICATOR LIGHT

DISPLAY

HEADSET JACK

SPEAKER PHONE

NAVIGATION KEYS

VOICEMAIL/

HOLD CALL

MICROPHONE

SOFT KEYS

END CALL/ EXIT KEY

TRANSFER CALL

FUNCTION KEY

DISPLAY ICONS AND SOFTKEYS

Softkeys are buttons located beneath the phone’s display screen. The buttons allow you to select options visible in the display, which change based on your call status.

DISPLAY ICON DESCRIPTION

Signal Strength Indicator

Signal Strength Indicator - Out of Range

O-hook Status

Intercom Indicator

Voice Message

Navigator Key Guidance

Battery Indicator

Battery Indicator - Needs to be charged

Incoming Call Log

DISPLAY ICON DESCRIPTION

Outgoing Call Log

Phonebook

Ringer O

Silent Mode

Auto Answer

Base unit number (when registered to multiple base units)

Registration number of handset/ desk phone

Call Forwarding

Do Not Disturb

SOFTKEYS DESCRIPTION

Returns to the previous display

Opens the phonebook (pressing for more than 2 seconds locks the phonebook)

Displayed when in Phonebook Lock

Displays caller information stored in the Handset Phonebook while receiving a call

Displays caller information stored in the base unit while receiving a call

Establishes a multiple-party conversation (conference)

Turns the microphone mute feature on or o during a conversation (ﬂashes when Mic Mute is on)

Answer key

VOICEMAIL

Set up voicemail To set up your Voicemail:

• Press [HOLD/MSG].

• Enter your passcode (provided from Comcast Business or your phone administrator) then press .

• Follow the audio prompts to create a new passcode and record your name.

• Press 1 to access the Voice Messaging main menu to retrieve messages and record greetings.

manager or technical administrator to have it reset.

Access voicemail 1. Press [HOLD/MSG].

2. Enter your voicemail passcode followed by . Follow the audio prompts to retrieve your voicemail messages.

If you forgot or have not received your voicemail password, please contact your company’s service

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CALL HOLD

CALL PARK

CALL TRANSFER

CONFERENCE / 3-WAY CALLS

CALL FORWARDING

Place a call on hold Press [HOLD/MSG].

Retrieve a call on hold Press [HOLD/MSG].

Place a call on hold and retrieve it on another phone

Retrieve a parked call

Blind / Cold: Transfer the

call without speaking to the intended recipient

Warm / Consultative: Announce the call to the recipient to whom you intend to transfer the call

Direct to Voicemail: Transfer a call directly to voicemail

Start a call with three or more individuals from a connected call

Always: To forward all

incoming calls

No Answer: To forward all unanswered incoming calls

1. Press [XFER/CLR].

2. Dial 68 and follow the voice instructions.

• Dial the extension you wish to park the call on then press .

• Dial to park on your own extension.

3. The call is now parked.

1. Dial 88, and press the [ TA LK ] key.

2. Dial the number where parked , then press .

1. Press on the screen.

2. Dial the number you wish to transfer the call to, then press on the screen.

1. Press [XFER/CLR].

2. Dial the number you want to transfer the call to, then press on the screen.

3. When the other party answers, announce the transfer.

4. Complete the transfer by pressing [XFER/CLR] again.

1. Press [XFER/CLR].

2. Dial 55 followed by the extension; you will hear an audio prompt that the call has been transferred.

1. While on a call, press .

2. Using the navigation arrows, scroll to .

3. Click [OK] and your first call will be placed on hold.

4. Dial the second number and press .

5. When the second party answers, press the softkey.

Note: It is best practices to consult with the second party before adding them to a conference or 3-Way call.

1. Press and dial 72.

2. Enter the phone number to which calls will be forwarded.

3. Replace telephone handset. Call Forwarding Always is now on. To turn of f Call Forwarding Always, dial

73.

1. Press and dial 92.

2. Enter the phone number to which calls will be forwarded.

3. Replace telephone handset. Call Forwarding No Answer is now on. To turn off Call Forwarding No Answer, Press and dial 93.

Busy: To forward calls when your phone is busy (if you are on a call and call waiting is not enabled).

1. Press and dial 90.

2. Enter the phone number to which calls will be forwarded.

3. Replace telephone handset. Call Forwarding Busy is now on. To turn off Call Forwarding Busy, dial 91.

WANT TO LEARN MORE ABOUT YOUR PHONE OR NEED HELP?

HELP & SUPPORT

Visit business.comcast.com/help-and-support/voiceedge for additional resources, including tutorial videos, training, and access to the Business VoiceEdge Customer Forum

ONLINE ACCOUNT MANAGEMENT

Go to business.comcast.com/myaccount to manage your Business VoiceEdge features like managing your Be Anywhere devices, enabling Call Forwarding, managing Do Not Disturb, and listening to voicemail

INTERACTIVE SESSIONS WITH A TRAINER

Visit business.comcast.com/help-and-support/voiceedge/webinars to sign up for weekly live sessions with a Business VoiceEdge Trainer

VIDEO TUTORIALS

Visit business.comcast.com/help-and-support/voiceedge/self-help-videos

CUSTOMER SUPPORT

Still have a question or need help? Please contact our Business VoiceEdge Customer Support at (877) 761-7401

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BUSINESS VOICEEDGE TOP 5 COMMON CUSTOMER QUESTIONS

1. CAN I MANAGE MY BUSINESS VOICEEDGE FEATURES ONLINE?

Yes! You can quickly and easily manage your Business VoiceEdge features online anytime at business.comcast.com/myaccount. Stay in control of key features including voicemail messages, reviewing call history, and downloading other popular features like the Softphone.

2. PLACING YOUR PHONE ON DO NOT DISTURB AND FORGETTING?

Set up an audible signal to notify you when a call comes in and your phone is on Do Not Disturb. To set up the signal, access your Business VoiceEdge portal, select Feature Settings, then Privacy. Check the box next to “Play ring reminder.”

3. WHAT IS BE ANYWHERE?

Be Anywhere is a Business VoiceEdge feature that allows you to make and receive business calls from virtually any phone, anywhere while still displaying the Caller ID of your primary business number. The call can also ring on all your phones, including your landline or mobile. Set up Be Anywhere and never miss an important phone call again. Simply log into your online account to manage your Be Anywhere settings and devices.

4. WHAT IS THE COMCAST BUSINESS APP AND HOW DO I DOWNLOAD IT?

The Comcast Business app allows you to extend the power of your Business VoiceEdge service by accessing a variety of advanced phone services all from your iPhone or Android, including:

• Have your business calls follow you by ringing your mobile or other phones for incoming calls

• Show your primary business number when making calls from your mobile device

• Dial quickly using your Business VoiceEdge Contacts for your Company, your call log, or your personal contact list on your phone

• Listen to business voicemail, and record and select voicemail greetings

Download the Comcast Business App free from the App Store or Google Play by searching for “Comcast Business.”

5. WHERE CAN I LEARN MORE?

Visit business.comcast.com/help-and-support/voiceedge for additional resources, including tutorial videos and training options. If you still have a question, please contact the Business VoiceEdge Customer Support at (877 ) 761 -7401.

EASILY MANAGE YOUR SERVICES ONLINE

Please visit business.comcast.com/myaccount to access your account, manage your services and features, pay your bill online, as well as access help and support materials for your Comcast Business products.