Colop e-mark Maintenance Manual

Operating and Maintenance Manual

e-mark

Electronic marking device

Table of Contents

1 INTRODUCTION ................................................................................................................................... 6

1.1 LEGAL DETAILS ..................................................................................................................................................... 6

1.2 LIABILITY ............................................................................................................................................................. 7

1.3 INTENDED USE ..................................................................................................................................................... 7

1.4 PRINCIPLE ........................................................................................................................................................... 8

2 SAFETY ................................................................................................................................................ 9

2.1 SIGNAL WORDS USED IN SAFETY NOTICES .................................................................................................................. 9

2.2 SYMBOLS USED IN SAFETY NOTICES ........................................................................................................................ 10

2.3 RESIDUAL HAZARDS ............................................................................................................................................ 11

2.4 GENERAL SAFETY INSTRUCTIONS AND PROVISIONS .................................................................................................... 14

2.5 SAFETY NOTICE PANELS ON THE PRODUCT ............................................................................................................... 14

3 DESCRIPTION ..................................................................................................................................... 16

3.1 SCOPE OF SUPPLY ............................................................................................................................................... 16

3.2 COMPONENTS ................................................................................................................................................... 17

3.3 LAYOUT ............................................................................................................................................................ 18

3.4 TECHNICAL SPECIFICATIONS AND DIMENSIONS ......................................................................................................... 20

3.5 OPERATING SYSTEMS .......................................................................................................................................... 21

4 INITIAL OPERATION ............................................................................................................................ 21

4.1 TRANSPORT AND UNPACKING ............................................................................................................................... 21

4.2 ASSEMBLY AND SWITCHING ON ............................................................................................................................. 22

4.3 SOFTWARE ........................................................................................................................................................ 27

4.4 WIFI CONNECTION ............................................................................................................................................. 27

5 OPERATION ........................................................................................................................................ 28

5.1 IMAGE TRANSFER ............................................................................................................................................... 29

5.2 MARKING ......................................................................................................................................................... 29

5.3 LIGHT GUIDE AND SYMBOLS ................................................................................................................................. 34

5.4 AUTOMATIC CLEANING CYCLE ............................................................................................................................... 37

5.5 MANUAL CLEANING CYCLE ................................................................................................................................... 39

5.6 SOFTWARE ........................................................................................................................................................ 40

5.7 WIFI CONNECTION ............................................................................................................................................. 43

5.8 USB CABLE CONNECTION ..................................................................................................................................... 44

5.9 STORAGE .......................................................................................................................................................... 44

6 MAINTENANCE ................................................................................................................................... 45

6.1 CHARGING THE BATTERY ...................................................................................................................................... 45

6.2 CHANGING THE INK CARTRIDGE ............................................................................................................................. 47

6.3 CLEANING ......................................................................................................................................................... 53

6.4 TROUBLESHOOTING ............................................................................................................................................ 54

6.5 RESET ............................................................................................................................................................... 57

6.6 REPAIRS & RETURN ............................................................................................................................................ 57

6.7 SPARE AND WEAR PARTS ...................................................................................................................................... 58

7 DISCONTINUED USE AND DISPOSAL .................................................................................................... 59

8 APPENDIX .......................................................................................................................................... 61

Index of illustrations

Fig. 1: Safety instructions on the underside of the e-mark ...................................................................... 15

Fig. 2: Package content ......................................................................................................................... 16

Fig. 3: e-mark parts ................................................................................................................................ 17

Fig. 4: Marking device assembly ............................................................................................................ 18

Fig.5: Docking station assembly ............................................................................................................. 19

Fig. 6: Reference imprint 14 x 100 mm .................................................................................................. 20

Fig. 7: Packaging ................................................................................................................................... 22

Fig. 8: Opening and removing the cover ................................................................................................ 23

Fig. 9: Opening the battery compartment and remove battery ................................................................ 23

Fig. 10: Battery contact insulating tape .................................................................................................. 24

Fig. 11: Opening the sliding panel .......................................................................................................... 24

Fig. 12: Ink cartridge .............................................................................................................................. 25

Fig. 13: Insert ink cartridge ..................................................................................................................... 25

Fig. 14: Close lower flap cover ............................................................................................................... 26

Fig. 15: Insert battery ............................................................................................................................. 26

Fig. 16: Example test imprint with SSID and password .......................................................................... 27

Fig. 17: On/off switch ............................................................................................................................. 30

Fig. 18: Remove e-mark from the docking station .................................................................................. 30

Fig. 19: Marking from left to right ............................................................................................................ 31

Fig. 20: Marking from right to left ............................................................................................................ 31

Fig. 21: Light pipe changes from green to yellow (indicating one of the stored imprints as active position)

........................................................................................................................................................ 32

Fig. 22: Multi-line imprint procedure ....................................................................................................... 32

Fig. 23: Place into docking station .......................................................................................................... 33

Fig. 24: Light Guide ................................................................................................................................ 34

Fig. 25: Light Guide directions ................................................................................................................ 34

Fig. 26: Color sample released by automatic print head cleaning ................................ ........................... 38

Fig. 27: Do not direct towards eyes, face or skin. Light irritation possible ............................................... 38

Fig. 28: Slide out print head wiper .......................................................................................................... 39

Fig. 29: Clean print head with wiper ....................................................................................................... 39

Fig. 31: Software Wizard – WIFI information .......................................................................................... 40

Fig. 30: Software wizard – Welcome page ............................................................................................. 40

Fig. 33: Software wizard – Test imprint .................................................................................................. 41

Fig. 32: Software wizard – Connection to e-mark ................................................................................... 41

Fig. 35: e-mark connect page................................................................................................................. 42

Fig. 34: Software wizard – personalization option .................................................................................. 42

Fig. 36: Example image of WIFI connection in the settings of the mobile device .................................... 44

Fig. 37: USB connection ........................................................................................................................ 44

Fig. 38: Power plug ................................................................................................................................ 45

Fig. 39: Charge battery .......................................................................................................................... 46

Fig. 40: Open and remove cover ............................................................................................................ 48

Fig. 41: Battery ...................................................................................................................................... 48

Fig. 42: Open battery compartment ........................................................................................................ 48

Fig. 43: Opening the sliding panel .......................................................................................................... 49

Fig. 44: Sliding panel open ..................................................................................................................... 49

Fig. 45: Pull out ink cartridge .................................................................................................................. 50

Fig. 46: Ink cartridge .............................................................................................................................. 50

Fig. 47: Insert ink cartridge ..................................................................................................................... 51

Fig. 48: Close lower flap cover ............................................................................................................... 51

Fig. 49: Insert battery ............................................................................................................................. 52

Fig. 50: Cover closed ............................................................................................................................. 52

Fig. 51: Put into docking station ............................................................................................................. 52

Fig. 52: Opening for device reset ........................................................................................................... 57

Fig. 53: Cover the contacts of the battery ............................................................................................... 57

Versions

Version

Date

Description

0.1

15/06/2018

Draft version by docu solutions

1.0

09/08/2018

Revised version

1.1

17/04/2019

Final version

1.2

Documentation created by:

docu solutions siegfried winterheller

Unterer Bründlweg 15, 8054 Graz, Austria

[e-mail]

[phone]

Copyright ©

This original documentation has copyright protection. All rights, in particular the right to reproduction and
dissemination as well as translation are reserved. No part of these instructions may be reproduced or
utilized in any form by any means, electronic or mechanical (including photocopying, microfilm, or any
other process) or be saved, processed, duplicated or distributed using any electronic system, without
written permission from COLOP Digital GmbH. Contraventions can entail prosecution under criminal law.
© 2019 COLOP Digital GmbH

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1 INTRODUCTION

With the COLOP e-mark marking device you have a product that is exemplary in terms of safety for users
and leading edge in terms of technology. In spite of this, the e-mark may be hazardous if used incorrectly
or not as intended. We refer to potential hazards in Section 2 ‘Safety’ and with safety notices throughout
the entire documentation.

Preface

This original documentation is intended to assure safety-aware work on and with the product. It contains
safety notices that must be followed! Everybody who works with the e-mark must have access to this
documentation and must observe the relevant specifications and instructions. The documentation must
always be complete and easily legible.
COLOP Digital GmbH is not liable for technical or printing-related defects in this documentation, nor will it
accept any liability for damage caused directly or indirectly by the delivery, performance or usage of this
documentation.

Identification

The product is clearly identified on the packaging.
CE mark in accordance with Directive 2014/35/EU (Low-Voltage Directive)

1.1 Legal details

COLOP Digital GmbH

Dr.-Arming-Straße 5
A-4600 Wels
Austria

Phone: [phone]
Fax: [phone]
E-Mail: [e-mail]
Website: https://emark.colop.com/

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1.2 Liability

The details in this documentation describe the properties of the product without assuring those properties.

No liability is accepted for damages that arise from:

 unintended use of the product.
 failure to follow the documentation.
 improper work on and with the product.
 operating the product while in a defective condition.
 defective monitoring of parts of the product that are subject to wear.
 improperly conducted repair work.
 unauthorized modification of the product.
 natural disasters, the action of foreign bodies and force majeure.

1.3 Intended use

The COLOP e-mark, hereafter referred to as e-mark, is a battery-operated mobile marking device. The
device can be operated by smartphone, tablet or stationary computer. It can make imprints directly on a
variety of absorbent surfaces including paper or cardboard. The e-mark is suitable for making individual
imprints and for occasional multiple use.
The multicolor ink cartridge (CMY) uses inkjet technology. Surface navigation and/or speed control is
managed by an optical sensor. The marking content is sent to the device directly from an application (App)
or computer software (SW). Transfer is via a WIFI connection from a smartphone or tablet or USB interface
on a computer. Marking begins automatically if the e-mark is in print mode and the device is moved over
the marking background by hand. If rotation or height of the device above the surface exceeds a maximum
range, marking is interrupted. When returned to the normal range, printing restarts.
The e-mark must be returned to the docking station after each use. Several imprints can also be saved on
the device so that it can be used without the App or software (offline mode). The rechargeable battery
(supplied) is recharged using the power adapter (supplied). Only use original batteries and original
replacement ink cartridges.
After extended periods between uses, the ink cartridge must undergo a cleaning cycle. The e-mark should
be used at least once a month.

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Target groups and previous knowledge

Users of the e-mark are non-professionals, aware of the hazards associated with using the device via the
safety pictograms on the e-mark and instructions in the Quick Setup Guide and in this Operating and
Maintenance Manual. Users are able to recharge the e-mark with the power adapter (supplied) and replace
ink cartridges. Users are not authorized to carry out repairs on the product.

Inspection and maintenance and/or repairs must only be carried out by qualified electricians.

The content and purpose of this documentation

Users can download this original Operating and Maintenance Manual at www.emark.colop.com for
information.
This documentation contains the relevant information for e-mark assembly, commissioning, operation,
maintenance and disposal. This documentation is intended to ensure hazard-free work with the e-mark.
Compliance with the instructions contained within this document enables hazard-free working and avoids
damaging the e-mark.

Limits of use

The limits of use for the e-mark are defined as follows:
 The device is intended for use in enclosed, clean and dry areas (offices, warehouses, private

residences)

 Horizontal place of use on level, firm ground
 Ambient temperature: +15 °C to +35 °C
 Humidity range 5 % to 100 % (storage 5 % to 80 %)
 The e-mark is a marking device to stamp imprints sent via a software application
 It can mark directly onto a variety of absorbent surfaces including standard paper, cardboard, fabric,

wood, cork, dry wall, high-gloss paper, photo paper and other surfaces with special coatings.

 The e-mark is fitted with an LED light strip.
 The rechargeable battery of the e-mark is recharged using the power plug.

1.4 Principle

This product incorporates state-of-the-art technology and complies with applicable health and safety
regulations. Nonetheless, the following hazards can arise as a result of incorrect transport, improper use,
or failure to observe the safety instructions contained in this Operating and Maintenance Manual or in the
event of misuse:

 fatal or serious injury to users or third parties
 damage to the product and other items of capital equipment
 impairment to the efficient operation of the product

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2 SAFETY

This documentation is structured in accordance with valid EU directives and contains safety notices. The
user of the e-mark is responsible for complying with safety-related information in this documentation.

This Section contains a general description of the warning and safety instructions, and important safety
notices.

2.1 Signal words used in safety notices

DANGER!

A safety notice with the signal word DANGER points to an immediately
threatening hazard to the life and limb of people!

This signal word denotes a hazard with a high level of risk which, if not avoided,
can result in death or serious injury.

WARNING!

A safety notice with the signal word WARNING denotes a dangerous
situation that could cause personal injury (of a serious nature) and may also

cause damage to items of capital equipment!
This signal word denotes a hazard with a moderate level of risk which, if not
avoided, can result in death or serious injury.

CAUTION!

A safety notice with the signal word CAUTION denotes a potentially
hazardous situation that can result in slight injuries or damage to items of

capital equipment!
This signal word denotes a hazard with a low level of risk which, if not avoided,
can result in minor or moderate injury.

NOTICE

A safety notice with the signal word NOTICE denotes a situation that could
result in damage to items of capital equipment!

This signal word denotes a hazard which, if not avoided, can result in damage
to items of capital equipment or damage to the device.

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2.2 Symbols used in safety notices

General warning symbol, this symbol warns of risks of injury. Follow all
measures designated with this warning symbol to prevent serious or fatal
injuries!

This safety notice draws attention to the possible hazards of electrical
voltage.

This safety notice draws attention to possible hazards of hot surfaces!

Reference to the obligation to read the Operating Manual!

Danger symbol for environmentally hazardous substances

Notice relating to additional information and/or to cross references!

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2.3 Residual hazards

Even when the greatest care and attention is paid to the design and build of the product, and when full
account is taken of safety-related factual content, residual hazards can still exist. These need to be
evaluated in a risk assessment.

DANGER!

Hazard from electric shock. There is a risk of a fatal electric shock in wet
conditions.

Never handle the charger mains plug with wet hands. Never use the device in
humid areas. Never expose the battery and charger, including USB port, to
water and/or rain.

WARNING!

Danger of suffocation from plastic film.

The packaging is not a toy. Dispose of packaging materials immediately and in an
environmentally appropriate manner.

WARNING!

Risk of asphyxiation from small parts for children below the age of three.

The device is not a toy. Do not leave children alone with the device
unsupervised.

WARNING!

Hazard from cleaning.

NEVER use inflammable substances near the e-mark. This may cause a fire
or an electric shock.
Cleaning the outside of the e-mark:

- Ensure that the mains cable of the e-mark charger has been removed from
the socket and the device is switched off.

- Use neutral cleaning agent. Using liquids such as thinners or petrol damages
the outer surface of the e-mark.

- Do NOT use cleaning agents containing ammonia.

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WARNING!

Hazard from damaged electrical components or damaged insulation.

In the event the device, housing or insulation is damaged, stop using the device
and have it tested and repaired by an electrician or the manufacturer's
customer service.

WARNING!

Hazard from rechargeable batteries (short-circuit, overheating, fire).

- Do not expose lithium batteries to heat, cold or water (do not leave in direct
sunlight or charge or store outdoors).

- Do not (forcibly) open or expose to large impacts or shocks.

- Only use charging systems as recommended by the manufacturer.

- The manufacturer's safety instructions must be complied with throughout the
entire disposal process.

- Battery contacts (outside the device) must not come into contact with metallic
objects such as coins or keys to prevent a short circuit.

- The marking device and/or rechargeable battery must never get wet.

- Burning batteries can cause blow-outs, causing a battery to be blown away.
Battery fires give off extremely thick, particularly toxic smoke.

- Following extended periods in storage or before taking to a collection point,
the poles on lithium rechargeable batteries should be covered with adhesive
tape to prevent short circuits. Maximum protected storage, e.g. in the original
packaging and quick deposit in a collection point are recommended.

- Visually damaged, overheated or blown out batteries must not be reused and
must not be stored in the house, flat or garage.

WARNING!

Hazard posed by improper use.

Read the Operating Manual before switching on the device. Pay attention to all
safety notices. The Operating Manual must be kept!

CAUTION!

Hazard from hot surfaces.

Immediately after using the e-mark, certain parts can be hot. Do not touch the
print head on the underside of the marking device. Leave to cool before
replacing.

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CAUTION!

Hazard from hot surfaces.

Pay attention when cleaning the print head. Never touch the print head directly.

CAUTION!

Possible hazard from substances, slight eye and skin irritation from ink.

Do not direct the print head towards the eyes, face or skin. Do not open the ink
cartridges. Do not swallow! Keep ink cartridge out of the reach of children.

CAUTION!

Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the instructions.

NOTICE

Always return the e-mark to the docking station to prevent the print head from
drying out and damaging the e-mark.

NOTICE

Packaging materials (paper, plastic) must be disposed of separately. Dispose
of components of the device in accordance with legislative stipulations.
Dispose of materials separately and recycle as much as possible.
Electrical components of the product must be sent for recycling as waste of
electrical or electronic equipment. Dispose of batteries at collection points in
accordance with legislation.

NOTICE

The electrical components of the product must be sent for recycling as waste
of electrical or electronic equipment.

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2.4 General safety instructions and provisions

Without exception, observe the following safety provisions and obligations when working at or on the
product:

 Always operate the product in operationally perfect and clean condition.
 It is prohibited to convert or modify the product.
 Faults must be remedied immediately.
 Always use genuine spare parts for repair work or when replacing damaged components.
 Always pay careful attention to the safety notices and operating instructions.

2.5 Safety notice panels on the product

Safety notice panels are fitted to the product to draw attention to potential hazards. Always pay attention
to and comply with the safety designation instructions on the product. During the service life of the product,
if the safety designation label fades or gets damaged, you must shut down the product.

The pictograms for warnings, prohibitions and stipulations on the product, together with their meaning:

Pictograms

Location

Designation

Description

Underside
Marking device

Warning: hot
surface.

The print head surface may become hot. Do
not touch the print head!

Underside
Marking device

Prohibition: Do not
touch.

Do not touch the print head!

Battery,
cartridge,
e-mark

Indications on
disposing of
electronic waste

Dispose of the appliance in accordance with
legislation and recycle wherever possible.

Battery

Indications on
handling batteries

Do not disassemble or modify, do not short­circuit, do not dispose in fire and do not
expose to high temperature

Do not disassemble

or modify

Do not short-circuit

Do not dispose in fire

Do not expose to high

temperature

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Fig. 1: Safety instructions on the underside of the e-mark

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3 DESCRIPTION

The following chapter presents an overview of parts, assembly and function including technical
specifications and product components.

3.1 Scope of supply

The packaging of the e-mark contains the marking device with rechargeable battery (1), docking station
(2), charger and cable (3), ink cartridge (4), USB cable (5) and the Quick Setup Guide (6).
The marking device comprises the housing with top section that can be opened (access to compartment
for battery and ink cartridge), an on/off switch on the underside, a micro USB port, an LED light guide,
sliding wheels on the underside for stable movement, 3 magnets for secure docking, contacts for charging
on the docking station, a light sensor for position guiding, a WIFI module.
The docking station comprises a charging socket for the power adapter, contacts for charging the e-mark,
rubber lips and flap to prevent the ink cartridge from drying out, an opening to access the on/off switch on
the e-mark when docked, non-slip pads and an extendible wiper to wipe the underside of the ink cartridge.
The rechargeable battery is supplied with a plastic cover on the contacts. This prevents short-circuiting the
contacts during transport. This cover must be removed before use.
The ink cartridge is packaged separately and must be inserted before use.

Fig. 2: Package content

2

3

5

4

6

1

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3.2 Components

The following section contains an overview main components of the e-mark:

Fig. 3: e-mark parts

Main constituent elements

No.

Description

No.

Description

(1)

Docking station

(4)

Battery

(2)

Electronics compartment

(5)

Ink cartridge

(3)

Cover

1

3

4

5

2

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3.3 Layout

Marking device:

Underside

Fig. 4: Marking device assembly

Main components of the e-mark

No.

Description

No.

Description

(1)

Cover

(7)

Magnet

(2)

Light guide

(8)

Cover opening

(3)

Sliding wheels

(9)

USB port

(4)

On/off switch

(10)

Contacts (docking station connection)

(5)

Position sensor

(11)

Safety indications

(6)

Print head

(12)

Print position display lug

5

1

2

3

4

8

9

10

7

6

11

12

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Docking station:

Fig.5: Docking station assembly

Main components of the docking station

No.

Description

No.

Description

(1)

Docking station

(5)

Non-slip feet

(2)

Print head wiper

(6)

Protective cap to prevent print head from
drying out

(3)

Slider to extend the print head wiper

(7)

Charging socket

(4)

Opening for the on/off switch

(8)

Battery contacts

Top section

Underside

6

7

2

3

4

5

8

4

5

1

1