CognitiveTPG DLX User Manual

User’s Manual

105-296-01 Revision B 5/13/2009

CognitiveTPG™ and Advantage DLX™ are trademarks of ATSI Holdings, Inc. Microsoft® and Windows™ are trademarks of Microsoft Corporation. Other product and corporate names used in this document may be trademarks or registered trademarks of other companies, and are used only for explanation and to their owner’s benefit, without intent to infringe.

All information in this document is subject to change without notice, and does not represent a commitment on the part of Cognitive. No part of this document may be reproduced for any reason or in any form, including electronic storage and retrieval, without the expressed written permission of CognitiveTPG. All program listings in this document are copyrighted and are the property of CognitiveTPG and are provided without warranty.

To contact CognitiveTPG:

Mailing Address

CognitiveTPG 25 Tri-State International, Suite 200 Lincolnshire, IL 60069

E-Mail: sales@CognitiveTPG.com

Toll Free: +1.800.732.8950

Fax: +1.847.383.7949

Technical Support: +1.800.732.8950 x 4 or +1.607.274.2500 x 4

Supplies Information: +1.800.732.8950 x 2

Table of Contents

Chapter 1 : Introduction...............................................................................5

Welcome..........................................................................................................5

Package Contents .........................................................................................5

Operating Environment..............................................................................5

Storage and Transportation Environment .............................................5

Printer Feature Overview ............................................................................6

Front/ Rear View ...................................................................................6

Inside View .............................................................................................7

Chapter 2 : Printer Installation.................................................................8

Setting up the Advantage DLX Printer...................................................8

Connecting the Interface and Power Cables ...................................8

Loading Thermal Transfer Ribbon....................................................9

Loading Media .....................................................................................11

Chapter 3 : Software Installation ...........................................................12

Installing CognitiveTPG Administrator & Loading Print Drivers .12

Windows® Driver Installation ................................................................12

Installing Printer via USB ................................................................12

Installing Printer via Serial/Parallel..............................................13

Chapter 4 : CognitiveTPG Administrator ...........................................16

Connection Settings ...................................................................................16

Connecting Via USB...........................................................................16

Connecting Via Serial.........................................................................16

Connecting Via Ethernet ...................................................................16

Serial Connection Parameters .........................................................17

Ethernet Connection Parameters....................................................17

Printer Settings ..........................................................................................17

Print Speed ...........................................................................................17

No-Media Timeout ..............................................................................17

Debug Report Level ............................................................................18

Auxiliary Power ON............................................................................18

Enable Automatic Reprint ................................................................18

Media Adjust ........................................................................................18

Pitch .......................................................................................................18

Darkness ...............................................................................................18

Primary Language ..............................................................................19

Thermal Mode ......................................................................................19

Label Positioning ........................................................................................19

Print Width...........................................................................................19

Auto Recalibration ..............................................................................19

Auto Top Of Form ...............................................................................19

Indexing.................................................................................................19

Label Presentation..............................................................................20

Top of Form Adjust .............................................................................20

Shift Left ...............................................................................................20

Fonts and Objects.......................................................................................20

Loading Fonts and Objects................................................................20

Deleting Fonts and Objects...............................................................20

Profile Management...................................................................................21

Obtaining Printers Current Profile.................................................21

Saving the Current Printer’s Profile...............................................21

Applying a Saved Profile to the Printer .........................................21

Updating Firmware ...................................................................................22

CPL Editor ...................................................................................................22

Chapter 5 : Advanced DLX Features .....................................................23

USB A Port...................................................................................................23

Loading Firmware Using a USB Flash Drive ..............................23

Changing Printer Settings Using a USB Flash Drive................23

Loading Formats Using a USB Flash Drive .................................24

Chapter 6 : Cleaning and Maintenance................................................25

Cleaning the Printer...........................................................................25

Cleaning the Thermal Printhead and Platen ...............................25

Cleaning Supplies ...............................................................................25

Chapter 7 : Troubleshooting .....................................................................27

Chapter 1: Introduction

Chapter

Welcome

Congratulations on the purchase of a CognitiveTPG Advantage DLX thermal label printer. With its 2-year warranty and durable design, the Advantage DLX provides professional quality label printing and performance.

CognitiveTPG is committed to providing a reliable product and user experience. This User’s Manual provides information on how to install the printer and includes all necessary user support information.

Package Contents

The Advantage DLX box will contain the following parts:

• (1) Advantage DLX Printer

• (1) Start-Up Guide

• (1) Data Cable (Serial and Parallel models come with Serial or Parallel

cables, USB and Ethernet models come with a USB cable)

• (1) 110-240V Switching Power Supply

• (1) Power Cord

Operating Environment

• 41ºF to 104ºF (5ºC to 40ºC)

• 20% to 85 % non-condensing R. H. (relative humidity)

Storage and Transportation Environment

• -4.0ºF to 122ºF (-20ºC to 50ºC)

• 5% to 95% non-condensing R. H. (relative humidity)

Printer Feature Overview

Please take a moment and become familiar with the features and nomenclature of the Advantage DLX printer.

Front/ Rear View

Component Function

A – Power and Ready Indicators Indicate current printer status B – Feed Button Advances media C – Dust Cover Protects media from dust and debris D – On/Off Switch Turns printer power On/Off E – Power Connector Input for auto-ranging power supply F – Serial/Parallel Port Serial and Parallel communications port G – USB B USB Device port H – USB A USB Host Port

NOTE: ETHERNET MODEL NOT PICTURED.

Inside View

Component Function

A – Printhead Printing mechanism B – TT Spindle Ribbon take up spindle C – Platen Roller Friction feed printing surface D – Printhead Latches Latches for printhead mechanism E – Media Tray Place label rolls in media tray F – Media Guide Guides label roll

Chapter 2: Printer Installation

Chapter

Setting up the Advantage DLX Printer

Connecting the Interface and Power Cables

IMPORTANT! PRIOR TO CONNECTING THE INTERFACE AND POWER CABLE TO THE

PRINTER, MAKE SURE THAT THE PRINTER IS TURNED OFF.

1. Connect the power cable to the AC adapter.

2. Connect the AC adapter to the power connector on the printer.

3. Plug the power cable into an AC outlet.

4. Connect the interface cable to the rear of the printer. For Serial or Parallel cables, securely fasten the interface connector screws.

5. Test the Power by turning the power ON. The POWER LED on the printer will turn green.

NOTE: IF THE POWER LED DOES NOT TURN GREEN REPEAT STEPS 1-5 OR REFERENCE THE TROUBLESHOOTING CHART (CHAPTER 7).

Loading Thermal Transfer Ribbon

NOTE: THIS STEP IS FOR THERMAL TRANSFER MODEL ADVANTAGE DLX PRINTERS. USE ONLY COGNITIVE APPROVED THERMAL RIBBON. FOR MORE INFORMATION ON COGNITIVETPG APPROVED SUPPLIES CONTACT US AT 800-732-8950 EXT. 2.

Position ribbon in front of printer and raise the dust cover.

NOTE: RIBBON SHOULD BE POSITIONED WITH THE SUPPLY CORE CLOSEST TO THE PRINTER AND THE TEXT ON THE RIBBON LEADER FACING DOWN.

2. Unlatch the printhead and fully raise the printhead mechanism.

3. Place the left side of the ribbon supply core into the left supply core spindle.

4. Gently pull the right spindle tab and place the right side of the ribbon core on the spindle.

+ 18 hidden pages

CognitiveTPG DLX User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual