CognitiveTPG B780 User Manual

B780 Two-Color Hybrid
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Thermal/Impact Printer
User Guide
B780 Printer without Imaging
New TPG LogoEZ® colorization utility information included.
B780 Printer with Imaging
B780–UG00001 B
Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Note This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Information to the User This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no
guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment does cause interference, which can be determined by turning the equipment o and on, the user is encouraged to contact TPG immediately.
TPG, Inc. is not responsible for any radio or television interference caused by unauthorized modication of this equipment or the substitution or attachment of connecting cables and equipment other than those specied by TPG. The correction of interferences caused by such unauthorized modication, substitution or attachment will be the responsibility of the user.
WARNING! In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power supply, power cord, and interface cable which are sold for use with this product or which meet the following parameters:
Power Supply UL® Listed (QQGQ), NEC Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, limited
energy source, input rated 100-240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.3 A for 55-watt unit; 100-200 Vac, 2.0 A, 50/60 Hz, output rated 24 Vdc, 3.125 A for 75-watt unit.
Use of this product with a power supply other than the TPG power supply will require you to test the power supply and TPG printer for FCC and CE mark certication.
Communication Interface Cable A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth
ground connection or earth ground reference at EACH end of the cable. Use of a cable other than described here will require that you test the cable with the TPG printer and your system for FCC
and CE mark certication.
Power Cord A UL® listed, detachable 3-wire power cord must be used; where the third wire is the protective earthing conductor. For
applications where the power supply module may be mounted on the oor, a power cord with Type SJT marking must be used. For applications outside the US, power cords which meet the particular country’s certication and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certications which are in force in the country of use.
Industry Canada (IC) Radio Frequency Interference Statement This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
Disclaimer Information in this document is subject to change without notice. Consult your TPG sales representative for information that
is applicable and current. TPG reserves the right to improve products as new technology, components, software, and rmware become available.
No part of this document may be reproduced, translated, or transmitted in any form or by any means, electronic or mechanical, for any purpose without the express written permission of TPG.
Copyright © 2005 Transaction Printer Group, Inc. a subsidiary of ATSI Holdings, Inc. All Rights reserved.
Patents Pending. All trademarks or registered trade marks are the property of their respective owners. Printed in USA. Product specications subject to change in order to continue meet the needs of the market.
Trademarks TPG, INC.™, ColorPOS®, and LogoEZ® are trademarks of TPG, Inc., ATSI and its subsidiaries.
Microsoft and Windows NT are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries. Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks. All other trademarks and registered trademarks are the property of their respective holders.
Patents: Made under one or more of the following U. S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916,
5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909.
Web Site http://www.tpgprinters.com
Contents
Contents
Table of Contents
Chapter 1: About This Guide ................................................................................................................. 1
Chapter 2: About the Printer ................................................................................................................. 2
The B780 ColorPOS printer without imaging .................................................................... 2
The B780 ColorPOS printer with imaging........................................................................... 3
Operating systems supported by the imaging feature ................................................. 4
Communication interfaces supported by the imaging feature ................................. 4
User controls for both B780 printers ........................................................................................... 5
i
Printer Congurations....................................................................................................................... 6
Your printer’s ID code ................................................................................................................. 6
Communication interfaces ...................................................................................................... 6
Printer and Imager Specications ................................................................................................ 6
Chapter 3: Setting up the Printer ......................................................................................................10
Choose a location for printer without imaging ..................................................................... 10
Choose a location for printer with imaging ............................................................................11
Unpack the printer ........................................................................................................................... 12
Returning a printer ...................................................................................................................14
Installing new receipt paper for both B780 printers ............................................................ 14
Removing and installing a ribbon cassette in B780 printers ............................................15
Removing a used ribbon cassette ....................................................................................... 15
Removing a ribbon on a printer with imaging ............................................................... 15
Installing a new ribbon cassette ..........................................................................................15
Connect the cables ..........................................................................................................................16
Cash drawer cables ...................................................................................................................16
Communication cables ...........................................................................................................17
Cable routing ..............................................................................................................................19
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
ii
Contents
Test printing of both B780 printers ............................................................................................ 19
Printer and imager congurations ............................................................................................. 22
Conguring the printer ..................................................................................................................23
Communication interface ......................................................................................................24
Diagnostic modes .....................................................................................................................24
Enable or disable data scope mode ...................................................................................25
Enable or disable receipt test mode ...................................................................................26
Setting the printer emulations and software options ................................................27
Chapter 4: Using the Printer ................................................................................................................29
Printing on forms or checks for both B780 printers .............................................................29
Verifying and validating checks for both B780 printers .....................................................31
Inserting checks or cards for imaging (scanning) .................................................................32
Inserting checks for imaging or check verication ..............................................................32
Tips for Avoiding Problems ..........................................................................................................33
Cleaning ............................................................................................................................................... 34
Paper jams ...........................................................................................................................................35
Chapter 5: Troubleshooting ................................................................................................................ 36
Status Indications for both B780 printers ................................................................................ 36
Printer beeps ...............................................................................................................................37
Printer will not print .................................................................................................................37
On-line, paper status, error light ashes ...........................................................................38
Slip-in light does not come on .............................................................................................38
Check print quality poor ......................................................................................................... 39
Slip station and MICR problems ...........................................................................................40
Knife does not operate ............................................................................................................41
Other conditions ...............................................................................................................................41
Imager conditions ............................................................................................................................41
Contacting a service representative .......................................................................................... 41
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
Contents
Chapter 6: Ordering Paper and supplies ........................................................................................42
Ordering thermal paper ................................................................................................................. 42
Thermal paper specications ................................................................................................42
Manufacturers ............................................................................................................................42
Ordering paper from TPG ....................................................................................................... 43
Ordering miscellaneous supplies ...............................................................................................43
Cash drawers ...............................................................................................................................43
Forms specications ................................................................................................................. 45
Check specications .................................................................................................................46
Ordering ribbon cassettes ...................................................................................................... 46
Documentation and LogoEZ® utility ................................................................................... 46
iii
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
Chapter 1: About this Guide
Chapter 1: About This Guide
This guide is for users of TPG Point of Sale printers and for any in-house service sta
who are responsible for maintaining them.
What the printer does
Chapter 2: About the Printer
Chapter 3: Setting up the Printer
How it communicates Operator controls Standard features General Specications
Preparing for installation What comes with the printer Packaging Connecting the printer to the system Conguring the printer for your needs Testing the printer
1
Chapter 4: Operating the Printer
Chapter 5: Troubleshooting and Service
Chapter 6: Parts and Supplies
Printing on forms or checks Verifying and validating checks Clearing paper jams Tips for preventing problems
Error signals visual and audible Finding and solving printer problems Technical support
Replacement paper options Specications and manufacturers Spare parts and accessories
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
2 Chapter 2: About the Printer and Imaging
Receipt Cover
Front Cover
Receipt
Slip or check
On-line, Paper status, Error Light (green)
Paper Feed Button
Slip in Light (green)
Chapter 2: About the Printer
The B780 ColorPOS® printer without imaging
Description of B780 printer without imaging
The TPG B780 is a small, ecient printer for banking. It features fast black and white or ColorPOS® receipt printing. The B780 also features an impact printer that prints checks or multi-part forms that you insert manually. These forms can have up to four parts and can be in a variety of sizes. Built-in Magnetic Ink Character Recognition (MICR) check validation is an optional feature of the B780 printer.
The B780 ts easily in spaces where no other hybrid printer can and connects to most host computers via the Dual 9-pin /USB interface or 25-pin RS-232 interface. Powered USB and Ethernet interface are also available.
The printer’s standard command set allows it to work with software written for TPG or other compliant printers. A variety of sensors enable the printer to communicate its status to the host computer. The printer also has an electronic journal feature.
The easy-to-use thermal printer requires no ribbon or ink cartridge. Load new paper by simply opening the clamshellTM receipt cover and dropping in a new roll.
This section describes the printer’s features and options in more detail.
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
Receipt Cover
Imaging Module Cover
On-line, Paper status, Error Light (green)
Paper Feed Button
Slip in Light (green)
Receipt
Slip or check
The B780 ColorPOS® printer with imaging
Chapter 2: About the Printer and Imaging
3
Description of B780 printer with imaging
The TPG B780 ColorPOS® printer is also available with
an imaging feature. This allows you to make scanned images of checks, ID cards, or other items, and then print those scanned images. The imaging module is added to the B780 base printer, so the imaging printer has all of the same features and electronics as the original.
TPG can build a dual sided imaging capable printer at the factory, or you can install an upgrade kit yourself on an existing B780 ColorPOS® printer and upgrade the original printer.
Items to be imaged can be inserted either at the standard slip position or the scanner front top. Front top inserted items can range in size and thickness from receipt paper and checks to hard laminated ID cards, depending on use of either the slip entry or the readily accessible top front feed entry. Documents can exit at either of the entry points or at the back of the at top, going over the receipt print section.
CAUTION
To prevent document or printer damage, top inserted documents cannot be fed down to the curved paper path of the slip station.
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
4 Chapter 2: About the Printer and Imaging
Operating systems supported by the imaging feature
TPG provides with each printer a UPOS compatible driver for the following operating systems for any applications that use TPG printers:
1. Windows 98SE
2. Windows 2000
3. Windows XP
4. Linux, Red Hat version 9.0 or later (this is a Java POS driver)
TPG may provide drivers for other operating systems in the future.
Communication interfaces supported by the imaging feature
Ethernet/RS232 Dual Interface Option:
The dual capability interface consisting of RS232, capable of running at TPG standard speeds between 9600
• baud and 115.2K baud, and an Ethernet 10/100 base-T interface. Protocols implemented for Ethernet are the same as for the B780/B780 FS Ethernet adapter: IP address BootP, PING, raw TCP data transfer, LPD, and TELNET (including Reverse Telnet).
Either interface can be used for Printer commands and/or Image transfer (i.e. RS232 - printer commands and Ethernet-image transfer). However, TPG does not recommend that the RS232 interface be used for image transfer as it is too slow.
USB/RS232 Dual Interface Option:
The dual capability interface consisting of RS232 and a USB 1.1 interface, compatible under the USB 2.0 “full
• speed” specication. The USB driver may use two pairs of bulk pipes, so USB functions are an enhancement of those dened in the B780/B780 FS.
If a USB cable is plugged into the interface card, the RS232 interface is disabled. Therefore, printer commands and image transfer can be done either on the RS232 interface or the USB interface. TPG does not recommend that the RS232 interface be used for image transfer as it is too slow.
Using Ethernet requires site conguration planning and assigning xed IP addresses. Generally, one side acts as a client (and has to know the server IP address), and the other side is the server, always ready to accept incoming clients. The Ethernet speed of the host or router should be limited to 100 baseT for now.
To use Ethernet to connect the printer to a hub or router, you will need a standard RJ45 CAT5 cable, or a “crossover” cable (send and receive pins are crossed) if the printer is directly connected to a host personal computer.
Any logical dual connection uses Ethernet for images and has the printer as client sending images to a server - either to a shared image archive or to a single host computer (as in demo.) The clients connect and disconnect with each image transfer. Client conguration requires setting the target server IP address in the printer. The printer default is
192.0.0.192.
If you want a single Ethernet link, you can congure the printer to work as the server, and use a host personal computer as a client that would connect and keep the connection open for all printing and imaging commands and to receive scanned data. In this case the personal computer client must be congured to be able to nd the IP address of the desired print server. In this case you would either assign a regular name to the printer (as is done for oce printers in Windows) or directly by entering the printer’s IP address (default server address for the demo is 192.0.0.1)
Note: If transmitting images over the RS232 interface, XON/XOFF ow control is not an available option. Please use DTR/DSR instead of XON/XOFF handshaking for image transfer.
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
User controls for both B780 printers
Receipt Cover
Reset Button
Front Cover
Receipt
Slip or check
On-line, Paper status, Error Light (green)
Paper Feed Button
Slip in Light (green)
1
3
2
4
Chapter 2: About the Printer and Imaging
5
The printer and imager have the following controls:
The Paper Feed button advances the receipt paper
1. and allows you to step through the conguration menu items.
The On-line, Paper Status, Error light shows the
2. printer status by shining or ashing.
The slip-in light indicates that a form is inserted
3. properly.
The reset button clears the printer’s memory and
4. resets the printer.
After the printer is turned on or reset, it beeps once to show that it has completed its startup and self-test routine.
If the printer keeps beeping, something is wrong with the printer. Please call your service representative.
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
6 Chapter 2: About the Printer and Imaging
Model Cust. Part No. Revision Serial No.
A776-121D-N000
1 = Gray 7 = Black
2 = 2 MB Flash X = 12 MB Flash
1 = MICR 0 = Non MICR
D = Dual 9-pin RS-232/USB W = Powered USB S = 25-pin Serial I = 9-pin RS-232C/USB (ION) E = Ethernet
N = No Logo T = TPG Logo
0 = No Imaging, Flip 1 = Flip 5 = Imaging
Ithaca, N.Y.
Assembled in
Mexico
Canada
ICES/NMB-003
Class/Classe A
Printer Congurations
Your printer’s ID code
Look for the printer’s model ID number on the label attached to the back of the printer. This information is also shown on the installation quality report card. The model ID description is shown below.
Communication interfaces
RS-232C serial interface (9-pin)
RS-232C serial interface (25-pin)
Universal Serial Bus (USB)
Combination RS-232C (9-pin) and USB
Combo RS232 (9-Pin) + Eth (Imaging only)
Powered USB
Ethernet only
Printer and Imager Specications
Printer Output:
Receipt Station Slip Station
Print Method Direct Thermal, 203 DPI 9-Pin Impact
Character Cell Size 13 x 24, 10 x 24 7 x 7, 12 x 7, 5 x 9
CPI 15.6, 20.3 13.9 & 16.8
Print Columns 44 & 56 42 & 51
Print Line Width 2.8 in. (72 mm) 3.02 in. (76.8 mm)
Printing Speed Monochrome 53.3 LPS (180 mm/sec) 4.8 LPS (16 mm/sec)
Color 26.7 LPS (100 mm/sec)
Character Sets Page 437, 737, 850, 852, 858 (with Eurosymbol), 860, 862, 863, 865, 866, and 1252
(Expanded character sets available)
Bar Codes UPC-A, UPC-E, Code 39, Code 93, Code 128, JAN8 and JAN13 (EAN), Interleaved 2 of 5,
Codabar, PDF 417 (receipt station only)
Auto Cutter Partial Cut
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
Chapter 2: About the Printer and Imaging
Printer and Imager Specications (continued)
MICR Reader:
Character sets/fonts E-13B and CMC-7, auto discriminate (Integrated in slip station)
Check Read Rate 99% minimum
Parsing Formats E-13B only. Programmable to any format
Physical B780 Base Unit
Dimensions (W x D x H) 6.5 in. x 11.4 in. x 6.6 in. (165.10 mm x 289.56 mm x 167.64 mm)
Weight Approximately 8 pounds
Power Requirements 24 VDC, 3 Amps.
Physical B780 Base Unit with Imaging
Dimensions (W x D x H) 6.75 in. x 13 in. x 6.75 in. (171.45 mm x 205.74 mm x 171.45 mm)
Weight Approximately 9.25 pounds
Power Requirements 24 VDC, 3.2 Amps. Either of the power module options (55W or 75W) oered for
the B780 base unit can be used.
Software and Firmware Capability
7
Emulations Available Application Compatible Escape Commands (ACEC), TPG DH, ColorPOS®,
Receiptware ready
Data Buer 8K
User Memory 2 to 12 MB:
shared for graphics, logos, user dened characters, user data storage, and
electronic journal
Communication Board Architecture supports: Dual 9-Pin RS232/USB, 25-pin RS232, Ethernet, Powered USB Printer Drivers OLE POS for Windows compatible and Windows 2000,
Java POS, USB
Thermal Paper Requirements:
Paper Type Direct Thermal, POS Grade(s), special requirements for color printing (see Ch 6)
Paper Roll (W x Dia.) 3.15 in. x 3.27 in. (80 mm x 83 mm)
Impact Slip Forms Requirements:
Size 2.75 in. x 5.00 in. (69.85 mm x 127.00 mm) minimum front & side
Maximum Length 11.00 in. (279.4 mm)
Number of Plies 1 - 4 ply multipart
Paper Thickness 0.014 in. maximum (0.35 mm)
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
8 Chapter 2: About the Printer and Imaging
Printer and Imager Specications (continued)
Objects to be Imaged
Checks Both personal (2½ x 6 and business 33/4 x 8½) check sizes will be
recognized and processed for Magnetic Ink Character Recognition (MICR)
Misc. paper 4 inch maximum width x 11.25 inches maximum length
Thickness Bottom Entry: Single part forms 0.003 to 0.005 inch thick. Top Entry: Single part forms 0.0024 to 0.035 inch thick (receipt paper to ID cards).
ID cards Semi-rigid cards, 2 x 3½, max card thickness is .035 inch (.9mm) can be handled
with interior embossed characters (account number) up to .045 inch. This includes credit cards and drivers’ licenses. The card must be able to ex an amount equal its own thickness in a .4 inch (10mm) distance
Image Parameters
Image area 4.1 inch contact sensor, 8 dots/mm 203dpi, 832 pixels. Dual sided for both retail
and nancial markets; 8 dots/mm scan rate (square pixels)
Imaging speed 7½ inches per second for single part forms, 5½ for cards
Image format 256 level grayscale in TIFF raw, in compressed GIF, or binary CCITT G4
compressed black/white TIFF.
Image storage 16 megabyte RAM and 8 megabyte FLASH
Usability Slip jaw continues as in the B780 base unit. An automatic imaging mode with
handling time of no more than ve seconds per document will be provided for nancial teller use.
Drivers OPOS, on Win 98/00/XP, plus Java POS on Red Hat Linux. Future releases of additional operating systems may include an embedded XP for POS.
Connectivity The host interface will be either USB (standard B unpowered receptacle) and RS232 or Ethernet (RJ45) and RS232
Imager Performance
Speed at top front entry: 7½ inches per second for single part, 5½ inches per second for cards
Speed from bottom feed: 7½ inches per second, with MICR read
Certications EMC emissions: EN55022:1998 Class B ITE emission requirements (EU);
FCC 47 CFR Part 15, Class B emissions requirements (USA), VCCI Class B ITE emissions requirements (Japan); AS/NZS 3548:2002/CISPR22 Class B ITE emission requirements (Australia); EMC Immunity: EN55024:1998/A1:2001 Information technology equipment (EU)
Reliability printer Thermal Print Mechanism; 200 KM paper (59M lines) monochrome and two-color (53 M lines), Auto Knife Cutter; 1.5 M cuts Impact Print Mechanism; 15 M lines Impact Print head 200 M characters Magnetic Ink Character Recognition (MICR) reader 200,000 Reads
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
Chapter 2: About the Printer and Imaging
Printer and Imager Specications (continued)
Miscellaneous:
Security It is up to your management to set up and run all security features associated
with using networked printers. Likely your printer uses an Ethernet link, making it potentially a network peripheral, so to secure image les sent over your network you can use set the tag feature provided with the system. We expect that each of your printers will be connected using a standard communications cable to a host computer, so the data traveling back and forth between the printer and any of your servers will not be transmitted using an unsecured wireless link. Your printer is not designed to prevent access to any of the information stored in its ash memory, but there is absolutely no way to alter any captured image in the printer.
9
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
10
6.5"
11.4"
6.6"
Chapter 3: Setting up the Printer
Chapter 3: Setting up the Printer
Getting Started
Before setting up the printer, be sure you read and understand each of the sections in this chapter. The sections are presented in the order they should be performed.
Choose a location for printer without imaging
The B780 printer may be set on or near the host computer. With the RS-232C interface, you can place the printer up to 50 feet from the host computer and power supply, and 15 feet with a USB interface. Try to protect the printer from getting dusty, and make sure it is safe from having coke or coee spilled on it.
Place the printer on a level surface, and make sure there is enough room to open the receipt cover to change the paper and to open the front cover to change the impact printer’s ribbon cassette.
Be sure to leave enough space behind the printer to access the cables.
If the printer has a built in Magnetic Ink Character Recognition (MICR) check reader, you may need to make additional adjustments to the printer’s location.
Devices such as computer monitors or large metal surfaces can aect the printer’s magnetic eld and cause intermittent check reading errors. Be sure to place the printer away from sources of interference.
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
Choose a location for printer with imaging
6.5"
13.2"
6.7"
Chapter 3: Setting up the Printer
11
The B780 printer with an imaging unit requires very little counter space and may be set on or near the host computer. With the RS-232C interface, you can place the printer up to 50 feet from the host computer and power supply, and 15 feet with a USB interface. Try to protect the printer from getting dusty, and make sure it is safe from having coke or coee spilled on it.
Place the printer with an imaging module on a level surface, and make sure there is enough room, approximately 11 inches high, 20 inches long, and 9-14 inches wide, to open the receipt cover to change the paper, to open the front cover to change the impact printer’s ribbon cassette, or open the imager cover to clear a jam.
Be sure to leave enough space behind the printer to access the cables.
If the printer has a built in Magnetic Ink Character Recognition (MICR) check reader, you may need to make additional adjustments to the printer’s location.
Devices such as computer monitors or large metal surfaces can aect the printer’s magnetic eld and cause intermittent check reading errors. Be sure to place the printer away from sources of interference.
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
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