New TPG LogoEZ® colorization
utility information included.
B780 Printer with Imaging
B780–UG00001 B
Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning
Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no
guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment
does cause interference, which can be determined by turning the equipment o and on, the user is encouraged to contact TPG
immediately.
TPG, Inc. is not responsible for any radio or television interference caused by unauthorized modication of this equipment
or the substitution or attachment of connecting cables and equipment other than those specied by TPG. The correction of
interferences caused by such unauthorized modication, substitution or attachment will be the responsibility of the user.
WARNING! In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power
supply, power cord, and interface cable which are sold for use with this product or which meet the following parameters:
Power Supply
UL® Listed (QQGQ), NEC Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, limited
energy source, input rated 100-240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.3 A for 55-watt unit; 100-200 Vac, 2.0 A,
50/60 Hz, output rated 24 Vdc, 3.125 A for 75-watt unit.
Use of this product with a power supply other than the TPG power supply will require you to test the power supply and TPG
printer for FCC and CE mark certication.
Communication Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth
ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test the cable with the TPG printer and your system for FCC
and CE mark certication.
Power Cord
A UL® listed, detachable 3-wire power cord must be used; where the third wire is the protective earthing conductor. For
applications where the power supply module may be mounted on the oor, a power cord with Type SJT marking must be used.
For applications outside the US, power cords which meet the particular country’s certication and application requirements
should be used.
Use of a power cord other than described here may result in a violation of safety certications which are in force in the country
of use.
Industry Canada (IC) Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs,
the user may be required to take corrective actions.
Disclaimer
Information in this document is subject to change without notice. Consult your TPG sales representative for information that
is applicable and current. TPG reserves the right to improve products as new technology, components, software, and rmware
become available.
No part of this document may be reproduced, translated, or transmitted in any form or by any means, electronic or mechanical,
for any purpose without the express written permission of TPG.
Patents Pending. All trademarks or registered trade marks are the property of their respective owners. Printed in USA. Product
specications subject to change in order to continue meet the needs of the market.
Trademarks
TPG, INC.™, ColorPOS®, and LogoEZ® are trademarks of TPG, Inc., ATSI and its subsidiaries.
Microsoft and Windows NT are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks.
All other trademarks and registered trademarks are the property of their respective holders.
Patents:
Made under one or more of the following U. S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916,
Paper jams ...........................................................................................................................................35
Documentation and LogoEZ® utility ................................................................................... 46
iii
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
Chapter 1: About this Guide
Chapter 1: About This Guide
This guide is for users of TPG Point of Sale printers and for any in-house service sta
who are responsible for maintaining them.
What the printer does
Chapter 2: About the Printer
Chapter 3: Setting up the Printer
How it communicates
Operator controls
Standard features
General Specications
Preparing for installation
What comes with the printer
Packaging
Connecting the printer to the system
Conguring the printer for your needs
Testing the printer
1
Chapter 4: Operating the Printer
Chapter 5: Troubleshooting and Service
Chapter 6: Parts and Supplies
Printing on forms or checks
Verifying and validating checks
Clearing paper jams
Tips for preventing problems
Error signals visual and audible
Finding and solving printer problems
Technical support
Replacement paper options
Specications and manufacturers
Spare parts and accessories
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
2Chapter 2: About the Printer and Imaging
Receipt Cover
Front Cover
Receipt
Slip or check
On-line,
Paper status,
Error Light
(green)
Paper Feed Button
Slip in Light
(green)
Chapter 2: About the Printer
The B780 ColorPOS® printer without imaging
Description of B780 printer without imaging
The TPG B780 is a small, ecient printer for banking.
It features fast black and white or ColorPOS® receipt
printing. The B780 also features an impact printer
that prints checks or multi-part forms that you insert
manually. These forms can have up to four parts and can
be in a variety of sizes. Built-in Magnetic Ink Character
Recognition (MICR) check validation is an optional
feature of the B780 printer.
The B780 ts easily in spaces where no other hybrid
printer can and connects to most host computers via
the Dual 9-pin /USB interface or 25-pin RS-232 interface.
Powered USB and Ethernet interface are also available.
The printer’s standard command set allows it to work
with software written for TPG or other compliant
printers. A variety of sensors enable the printer to
communicate its status to the host computer. The printer
also has an electronic journal feature.
The easy-to-use thermal printer requires no ribbon or
ink cartridge. Load new paper by simply opening the
clamshellTM receipt cover and dropping in a new roll.
This section describes the printer’s features and options
in more detail.
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
Receipt Cover
Imaging Module Cover
On-line,
Paper status,
Error Light
(green)
Paper Feed Button
Slip in Light
(green)
Receipt
Slip or check
The B780 ColorPOS® printer with imaging
Chapter 2: About the Printer and Imaging
3
Description of B780 printer with imaging
The TPG B780 ColorPOS® printer is also available with
an imaging feature. This allows you to make scanned
images of checks, ID cards, or other items, and then
print those scanned images. The imaging module
is added to the B780 base printer, so the imaging
printer has all of the same features and electronics as
the original.
TPG can build a dual sided imaging capable printer at
the factory, or you can install an upgrade kit yourself on
an existing B780 ColorPOS® printer and upgrade the
original printer.
Items to be imaged can be inserted either at the
standard slip position or the scanner front top. Front
top inserted items can range in size and thickness from
receipt paper and checks to hard laminated ID cards,
depending on use of either the slip entry or the readily
accessible top front feed entry. Documents can exit at
either of the entry points or at the back of the at top,
going over the receipt print section.
CAUTION
To prevent document or printer damage, top inserted
documents cannot be fed down to the curved paper
path of the slip station.
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
4Chapter 2: About the Printer and Imaging
Operating systems supported by the imaging feature
TPG provides with each printer a UPOS compatible driver for the following operating systems for any applications that
use TPG printers:
1. Windows 98SE
2. Windows 2000
3. Windows XP
4. Linux, Red Hat version 9.0 or later (this is a Java POS driver)
TPG may provide drivers for other operating systems in the future.
Communication interfaces supported by the imaging feature
Ethernet/RS232 Dual Interface Option:
The dual capability interface consisting of RS232, capable of running at TPG standard speeds between 9600
•
baud and 115.2K baud, and an Ethernet 10/100 base-T interface. Protocols implemented for Ethernet are the
same as for the B780/B780 FS Ethernet adapter: IP address BootP, PING, raw TCP data transfer, LPD, and TELNET
(including Reverse Telnet).
Either interface can be used for Printer commands and/or Image transfer (i.e. RS232 - printer commands and
Ethernet-image transfer). However, TPG does not recommend that the RS232 interface be used for image
transfer as it is too slow.
USB/RS232 Dual Interface Option:
The dual capability interface consisting of RS232 and a USB 1.1 interface, compatible under the USB 2.0 “full
•
speed” specication. The USB driver may use two pairs of bulk pipes, so USB functions are an enhancement of
those dened in the B780/B780 FS.
If a USB cable is plugged into the interface card, the RS232 interface is disabled. Therefore, printer commands
and image transfer can be done either on the RS232 interface or the USB interface. TPG does not recommend
that the RS232 interface be used for image transfer as it is too slow.
Using Ethernet requires site conguration planning and assigning xed IP addresses. Generally, one side acts as a client
(and has to know the server IP address), and the other side is the server, always ready to accept incoming clients. The
Ethernet speed of the host or router should be limited to 100 baseT for now.
To use Ethernet to connect the printer to a hub or router, you will need a standard RJ45 CAT5 cable, or a “crossover”
cable (send and receive pins are crossed) if the printer is directly connected to a host personal computer.
Any logical dual connection uses Ethernet for images and has the printer as client sending images to a server - either
to a shared image archive or to a single host computer (as in demo.) The clients connect and disconnect with each
image transfer. Client conguration requires setting the target server IP address in the printer. The printer default is
192.0.0.192.
If you want a single Ethernet link, you can congure the printer to work as the server, and use a host personal
computer as a client that would connect and keep the connection open for all printing and imaging commands and to
receive scanned data. In this case the personal computer client must be congured to be able to nd the IP address of
the desired print server. In this case you would either assign a regular name to the printer (as is done for oce printers
in Windows) or directly by entering the printer’s IP address (default server address for the demo is 192.0.0.1)
Note: If transmitting images over the RS232 interface, XON/XOFF ow control is not an available option. Please use
DTR/DSR instead of XON/XOFF handshaking for image transfer.
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
User controls for both B780 printers
Receipt Cover
Reset Button
Front Cover
Receipt
Slip or check
On-line,
Paper status,
Error Light
(green)
Paper Feed Button
Slip in Light (green)
1
3
2
4
Chapter 2: About the Printer and Imaging
5
The printer and imager have the following controls:
The Paper Feed button advances the receipt paper
1.
and allows you to step through the conguration
menu items.
The On-line, Paper Status, Error light shows the
2.
printer status by shining or ashing.
The slip-in light indicates that a form is inserted
3.
properly.
The reset button clears the printer’s memory and
4.
resets the printer.
After the printer is turned on or reset, it beeps once
to show that it has completed its startup and self-test
routine.
If the printer keeps beeping, something is wrong with
the printer. Please call your service representative.
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
6Chapter 2: About the Printer and Imaging
Model
Cust. Part No.
Revision
Serial No.
A776-121D-N000
1 = Gray
7 = Black
2 = 2 MB Flash
X = 12 MB Flash
1 = MICR
0 = Non MICR
D = Dual 9-pin RS-232/USB
W = Powered USB
S = 25-pin Serial
I = 9-pin RS-232C/USB (ION)
E = Ethernet
N = No Logo
T = TPG Logo
0 = No Imaging, Flip
1 = Flip
5 = Imaging
Ithaca, N.Y.
Assembled in
Mexico
Canada
ICES/NMB-003
Class/Classe A
Printer Congurations
Your printer’s ID code
Look for the printer’s model ID number on the label
attached to the back of the printer. This information is
also shown on the installation quality report card. The
model ID description is shown below.
Communication interfaces
RS-232C serial interface (9-pin)
•
RS-232C serial interface (25-pin)
•
Universal Serial Bus (USB)
•
Combination RS-232C (9-pin) and USB
•
Combo RS232 (9-Pin) + Eth (Imaging only)
•
Powered USB
•
Ethernet only
•
Printer and Imager Specications
Printer Output:
Receipt Station Slip Station
Print Method Direct Thermal, 203 DPI 9-Pin Impact
Character Cell Size 13 x 24, 10 x 24 7 x 7, 12 x 7, 5 x 9
CPI 15.6, 20.3 13.9 & 16.8
Print Columns 44 & 56 42 & 51
Print Line Width 2.8 in. (72 mm) 3.02 in. (76.8 mm)
Character SetsPage 437, 737, 850, 852, 858 (with Eurosymbol), 860, 862, 863, 865, 866, and 1252
(Expanded character sets available)
Bar CodesUPC-A, UPC-E, Code 39, Code 93, Code 128, JAN8 and JAN13 (EAN), Interleaved 2 of 5,
Codabar, PDF 417 (receipt station only)
Auto Cutter Partial Cut
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
Chapter 2: About the Printer and Imaging
Printer and Imager Specications (continued)
MICR Reader:
Character sets/fonts E-13B and CMC-7, auto discriminate (Integrated in slip station)
Check Read Rate 99% minimum
Parsing Formats E-13B only. Programmable to any format
Physical B780 Base Unit
Dimensions (W x D x H) 6.5 in. x 11.4 in. x 6.6 in. (165.10 mm x 289.56 mm x 167.64 mm)
Weight Approximately 8 pounds
Power Requirements 24 VDC, 3 Amps.
Physical B780 Base Unit with Imaging
Dimensions (W x D x H) 6.75 in. x 13 in. x 6.75 in. (171.45 mm x 205.74 mm x 171.45 mm)
Weight Approximately 9.25 pounds
Power Requirements 24 VDC, 3.2 Amps. Either of the power module options (55W or 75W) oered for
the B780 base unit can be used.
Software and Firmware Capability
7
Emulations Available Application Compatible Escape Commands (ACEC), TPG DH, ColorPOS®,
Receiptware ready
Data Buer 8K
User Memory 2 to 12 MB:
shared for graphics, logos, user dened characters, user data storage, and
electronic journal
Communication Board Architecture supports:
Dual 9-Pin RS232/USB, 25-pin RS232, Ethernet, Powered USB
Printer Drivers OLE POS for Windows compatible and Windows 2000,
Java POS, USB
Thermal Paper Requirements:
Paper Type Direct Thermal, POS Grade(s), special requirements for color printing (see Ch 6)
Paper Roll (W x Dia.) 3.15 in. x 3.27 in. (80 mm x 83 mm)
Impact Slip Forms Requirements:
Size 2.75 in. x 5.00 in. (69.85 mm x 127.00 mm) minimum front & side
Maximum Length 11.00 in. (279.4 mm)
Number of Plies 1 - 4 ply multipart
Paper Thickness 0.014 in. maximum (0.35 mm)
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
8Chapter 2: About the Printer and Imaging
Printer and Imager Specications (continued)
Objects to be Imaged
Checks Both personal (2½ x 6 and business 33/4 x 8½) check sizes will be
recognized and processed for Magnetic Ink Character Recognition (MICR)
Misc. paper 4 inch maximum width x 11.25 inches maximum length
Thickness Bottom Entry: Single part forms 0.003 to 0.005 inch thick.
Top Entry: Single part forms 0.0024 to 0.035 inch thick (receipt paper to ID cards).
ID cards Semi-rigid cards, 2 x 3½, max card thickness is .035 inch (.9mm) can be handled
with interior embossed characters (account number) up to .045 inch. This
includes credit cards and drivers’ licenses. The card must be able to ex an amount
equal its own thickness in a .4 inch (10mm) distance
Image Parameters
Image area 4.1 inch contact sensor, 8 dots/mm 203dpi, 832 pixels. Dual sided for both retail
and nancial markets; 8 dots/mm scan rate (square pixels)
Imaging speed 7½ inches per second for single part forms, 5½ for cards
Image format 256 level grayscale in TIFF raw, in compressed GIF, or binary CCITT G4
compressed black/white TIFF.
Image storage 16 megabyte RAM and 8 megabyte FLASH
Usability Slip jaw continues as in the B780 base unit. An automatic imaging mode with
handling time of no more than ve seconds per document will be provided for
nancial teller use.
Drivers OPOS, on Win 98/00/XP, plus Java POS on Red Hat Linux. Future releases of
additional operating systems may include an embedded XP for POS.
Connectivity The host interface will be either USB (standard B unpowered receptacle) and
RS232 or Ethernet (RJ45) and RS232
Imager Performance
Speed at top front entry: 7½ inches per second for single part, 5½ inches per second for cards
Speed from bottom feed: 7½ inches per second, with MICR read
Certications EMC emissions: EN55022:1998 Class B ITE emission requirements (EU);
FCC 47 CFR Part 15, Class B emissions requirements (USA), VCCI Class B ITE
emissions requirements (Japan); AS/NZS 3548:2002/CISPR22 Class B ITE emission
requirements (Australia); EMC Immunity: EN55024:1998/A1:2001 Information
technology equipment (EU)
Reliability printerThermal Print Mechanism; 200 KM paper (59M lines) monochrome and two-color (53 M lines), Auto Knife Cutter; 1.5 M cuts Impact Print Mechanism; 15 M lines
Impact Print head 200 M characters
Magnetic Ink Character Recognition (MICR) reader 200,000 Reads
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
Chapter 2: About the Printer and Imaging
Printer and Imager Specications (continued)
Miscellaneous:
Security It is up to your management to set up and run all security features associated
with using networked printers. Likely your printer uses an Ethernet link, making it
potentially a network peripheral, so to secure image les sent over your network
you can use set the tag feature provided with the system. We expect that each of
your printers will be connected using a standard communications cable to a host
computer, so the data traveling back and forth between the printer and any of
your servers will not be transmitted using an unsecured wireless link. Your printer
is not designed to prevent access to any of the information stored in its ash
memory, but there is absolutely no way to alter any captured image in the printer.
9
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
10
6.5"
11.4"
6.6"
Chapter 3: Setting up the Printer
Chapter 3: Setting up the Printer
Getting Started
Before setting up the printer, be sure you read and understand each of the sections in this chapter. The sections are
presented in the order they should be performed.
Choose a location for printer without imaging
The B780 printer may be set on or near the host computer.
With the RS-232C interface, you can place the printer up
to 50 feet from the host computer and power supply, and
15 feet with a USB interface. Try to protect the printer
from getting dusty, and make sure it is safe from having
coke or coee spilled on it.
Place the printer on a level surface, and make sure there
is enough room to open the receipt cover to change the
paper and to open the front cover to change the impact
printer’s ribbon cassette.
Be sure to leave enough space behind the printer to
access the cables.
If the printer has a built in Magnetic Ink Character
Recognition (MICR) check reader, you may need to make
additional adjustments to the printer’s location.
Devices such as computer monitors or large metal
surfaces can aect the printer’s magnetic eld and cause
intermittent check reading errors. Be sure to place the
printer away from sources of interference.
B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 B 10/06
Choose a location for printer with imaging
6.5"
13.2"
6.7"
Chapter 3: Setting up the Printer
11
The B780 printer with an imaging unit requires very
little counter space and may be set on or near the host
computer. With the RS-232C interface, you can place the
printer up to 50 feet from the host computer and power
supply, and 15 feet with a USB interface. Try to protect
the printer from getting dusty, and make sure it is safe
from having coke or coee spilled on it.
Place the printer with an imaging module on a
level surface, and make sure there is enough room,
approximately 11 inches high, 20 inches long, and 9-14
inches wide, to open the receipt cover to change the
paper, to open the front cover to change the impact
printer’s ribbon cassette, or open the imager cover to
clear a jam.
Be sure to leave enough space behind the printer to
access the cables.
If the printer has a built in Magnetic Ink Character
Recognition (MICR) check reader, you may need to make
additional adjustments to the printer’s location.
Devices such as computer monitors or large metal
surfaces can aect the printer’s magnetic eld and cause
intermittent check reading errors. Be sure to place the
printer away from sources of interference.
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
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