CognitiveTPG A799II, A798II User Manual

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A799II Two-Color Thermal Receipt Printer

User Guide

Includes CognitiveTPG LogoEZ® colorization utility and Receiptware® marketing software information.

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Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning

Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Information to the User

This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment does cause interference, which can be determined by turning the equipment o and on, the user is encouraged to contact CognitiveTPG immediately.

CognitiveTPG is not responsible for any radio or television interference caused by unauthorized modication of this equipment or the substitution or attachment of connecting cables and equipment other than those specied by CognitiveTPG. The correction of interferences caused by such unauthorized modication, substitution or attachment will be the responsibility of the user.

In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power supply, power cord, and interface cable which are sold for use with this product or which meet the following parameters:

Power Supply

UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, LPS (limited power source), input rated 100-240 Vac, 1.6 A, 50/60 Hz, output rated 24 Vdc, 2.5 A for 60 watt unit.

Use of this product with a power supply other than the CognitiveTPG power supply will require you to test the power supply and CognitiveTPG printer for FCC and CE mark certication.

Communication Interface Cable

A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth ground connection or earth ground reference at EACH end of the cable.

Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system for FCC and CE mark certication.

Power Cord

A UL listed, detachable power cord must be used. For applications where the power supply module may be mounted on the oor, a power cord with Type SJT marking must be used. For applications outside the US, power cords which meet the particular country’s certication and application requirements should be used.

Use of a power cord other than described here may result in a violation of safety certications which are in force in the country of use.

Industry Canada (IC) Radio Frequency Interference Statement

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement

This is a Class B product based on the standard of the voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.

Disclaimer

Information in this document is subject to change without notice. Consult your CognitiveTPG sales representative for information that is applicable and current. CognitiveTPG reserves the right to improve products as new technology, components, software, and rmware become available.

No part of this document may be reproduced, transmitted, or translated in any form or by any means, electronic or mechanical, for any purpose without the express written permission of CognitiveTPG.

Trademarks

CognitiveTPG™ is a trademark of CognitiveTPG, LLC. Microsoft, Windows are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries.

Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks. All other trademarks and registered trademarks are the property of their respective holders.

Website: http://www.CognitiveTPG.com

Made under one or more of the following U.S. patents:

4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909.

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Contents

Contents 3

Chapter 1: About this Guide ................................................................5

How to use this guide .........................................................................5

Where to nd advanced technical information ................................5

Download manuals and drivers ......................................................................5

Support ................................................................................................ 5

Chapter 2: About the Printer ................................................................6

Description of printer .........................................................................6

Printer controls ....................................................................................7

Available printer congurations ........................................................ 8

Printer conguration identication ..................................................8

Communication interfaces ................................................................8

Standard Features ...............................................................................9

Factory-installed options ...................................................................9

Add-on options .................................................................................10

Printing features ...............................................................................10

LogoEZ® colorization utility and

Receiptware marketing software. ...................................................10

Chapter 3: Setting up the Printer .......................................................11

Unpack the printer ............................................................................11

Check the packing list .......................................................................11

Load or change the receipt paper ....................................................12

Adjusting Paper Low Setting ...........................................................13

Changing the paper path width .......................................................13

Mounting the printer on a vertical surface .....................................14

Installing the optional Spill Guard ..................................................14

Connect the cables ............................................................................15

Cash drawer cables ...........................................................................15

Communication cables .....................................................................16

RS-232C cable (9-pin) ...................................................................................... 16

USB cable .............................................................................................................. 17

Powered USB cable ........................................................................................... 17

Ethernet communication cable .................................................................... 18

Power supply cable ..........................................................................18

Cable routing .....................................................................................19

Connecting the Printer via Bluetooth .............................................19

Windows 7 ............................................................................................................19

iOS ........................................................................................................................... 20

Android ................................................................................................................. 20

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Contents4

Test the printer ..................................................................................20

Chapter 4: Using the Printer ...............................................................21

Conguring the printer ....................................................................21

To enter the conguration mode: ............................................................... 22

Energy-savings ..................................................................................24

Monochrome paper print density ...................................................24

Color density .....................................................................................25

When to change the receipt paper ..................................................25

Maximum Power Setting ..................................................................26

Printhead Setting ..............................................................................26

Preventing overheating of the printhead .......................................26

Troubleshooting the printer ............................................................27

Printer tone and green LED ..............................................................27

Printing issues ...................................................................................27

Printer does not function .................................................................29

Chapter 5: Paper and Supplies ...........................................................30

Ordering from CognitiveTPG ...........................................................30

Ordering thermal paper ...................................................................30

Thermal paper specications ...........................................................30

Qualied Paper Grades .....................................................................31

Cash drawers .....................................................................................32

Power supply and power cords ........................................................32

Appendix A: Alternative LED Patterns ...............................................33

Setting Printer to Have Alternative LED Patterns ...........................33

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Chapter 1: About this Guide 5

Chapter 1: About this Guide

How to use this guide

The guide is designed to help you nd the information you need quickly and easily, whether you are installing, servicing, or making adjustments to a CognitiveTPG A799II printer.

For basic printer setup, refer to Chapter 3: Setting up the Printer. This section has been written under the assumption that the printer will arrive pre-congured. For instructions on checking the conguration or reconguring the printer, look in Chapter 4: Using the Printer.

Having problems? Check the troubleshooting section in the back of Chapter 4.

Need paper specs? Look in Chapter 5: Paper and Supplies.

Where to nd advanced technical information

Since CognitiveTPG printers are shipped pre-congured and have been designed to operate with no maintenance, this guide provides only essential technical and conguration information. CognitiveTPG also has a Programming Guide for this printer with more detailed discussion of programming capabilities. The Programming Guide has been developed as a companion to the User Guide and includes additional programming information. The Service Guide is available to qualied service technicians who have been certied by CognitiveTPG to perform advanced procedures.

Because of the printer’s wide array of printing capabilities, you may prefer to contact CognitiveTPG support for more assistance.

Download manuals and drivers

The A799II Setup Guide, A799II User Guide, A799II Programming Guide, and various printer drivers can be downloaded in .pdf format from the website, www.CognitiveTPG.com, under “Support”, “Drivers & Downloads.”

Support

For more advanced procedures and troubleshooting, you may need to refer to the printer’s programming or service guides or speak to CognitiveTPG technical support. Your CognitiveTPG representative is also able to provide you with necessary information.

You can also nd the CognitiveTPG Troubleshooting Guide at http://www.cognitivetpg.com/support/troubleshoot.

Additional information about CognitiveTPG’s products and services is posted on the website: www.CognitiveTPG.com. The website can also direct you to service and support within your area, or e-mail: support@cognitivetpg.com.

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Chapter 2: About the Printer6

Receipt Cover

Receipt Paper

Paper Feed Button

Connector Cover Open

Chapter 2: About the Printer

Description of printer

The A799II ColorPOS® two-color thermal receipt printer is easy to install, use, and maintain. Utilizing CognitiveTPG’s Clamshell design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because it uses thermal print technology.

This printer is compatible with CognitiveTPG’s LogoEZ® logo and colorization utility. See the Programming Guide for more information on obtaining this utility and using the LogoEZ® commands.

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Printer controls

LED

(Green)

Paper Feed Button

Chapter 2: About the Printer 7

Connector Interface Panel

Connector Cover

(Open Position)

Paper feed button

During normal use, the paper feed button advances the paper. It is also used to access the conguration menu as described in Chapter 4, Conguring the Printer.

If the energy-savings feature is enabled and the printer has entered the energy-savings mode, pressing the paper feed button will revive the printer.

LED

The green LED indicates basic information about the printer status. A steady green light means the printer is on and operating normally. A ashing LED means the printer needs operator assistance. Refer to the troubleshooting section on page 27 for more information.

Beep

A single beep means the printer has successfully completed its startup routine. It should beep after being powered up or reset.

If the printer beeps twice, it may be experiencing a problem. Refer to the troubleshooting section on page 27 for more information.

Connector Cover

The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and utilized as described in Chapter 3, Cable routing.

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Chapter 2: About the Printer8

Available printer congurations

There are several congurations of the printer, depending on the combination of desired options.

Printer conguration identication

See the sample below to determine the printer conguration. The printer conguration identication (Model ID) is located on the model label attached to the back of the printer. The Model ID description is shown below.

Communication interfaces

• 9-pin RS232 serial/USB

• Ethernet/USB

• Bluetooth/USB

• USB only

• Powered USB

D = 9-pin RS-232/USB E = Ethernet/USB U = USB only W = Powered USB

8 = 8 MB Flash (A799II) X = Extended Memory

1 = Gray 2 = Dark Gray 7 = Black

A799-XX0 X-XXXX

N = No Logo T = CognitiveTPG Logo

D = Power Supply and Domestic Cord I = Power Supply and International Cord N = No Power Cord P = Power Supply U = Power Supply and UK Cord

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Chapter 2: About the Printer 9

Standard Features

Interfaces Interfaces vary according to specic conguration: USB/RS232 (9 pin), USB/Ethernet, USB/

Bluetooth, USB only or PUSB

Memory/Firmware 8 MB ash memory, History EEROM, 4k buer (see factory-installed options below for additional memory)

Energy-Savings Option to congure printer to enter low-power (1 watt) idle state if no data is received after user-specied number of minutes.

Resident character sets PC code pages 437 (US), 720 (Arabic), 737 (Greek), 775 (Baltic), 850 (Multilingual), 852 (Latin II), 857 (Turkish), 858 (with Eurosymbol), 860 (Portuguese), 862 (Hebrew), 863 (French Canadian), 864 (Arabic), 865 (Nordic), 866 (Cyrillic), 874 (Thai), 1250 (Windows Central Europe), 1251 (Windows Cyrillic), 1252 (Windows Latin I), 1254 (Windows Turkish), 1255 (Windows Hebrew), 1256 (Windows Arabic), 1257 (Windows Baltic), 28591 (Windowa Latin 1), 28592 (Windows Latin 2), 28594 (Windows Baltic), 28596 (Windows Arabic), 28599 (Windows Turkish), 28605 (Windows Latin 9), Katakana, and KZ_1048 (Kazakh)

Downloadable Fonts Code pages 932 (Kanji), 949 (Korean), 936 (Simplied Chinese) and 950 (Traditional Chinese)

Integrated bar codes Code 39, Code 93, Code 128, UPC-A, UPC-E, JAN8 (EAN), JAN13 (EAN), Interleaved 2 of 5,

Codabar, Code 128, PDF-417 (two-dimensional), Code 128 extended, GS1 Databar, QR code, and Datamatrix

Print Monochrome or two-color print in either 44 (standard) or 56 (compressed) columns on 80 mm wide thermal paper

Monochrome or two-color print in either 49 (standard) or 62 (compressed) columns on

82.5 mm wide thermal paper

Options for 58 mm and 60 mm wide paper are also available

Paper path 58 mm, 60 mm, 80.0 mm, 82.5 mm paper path width models

Print resolution 8-dots/mm

Speed Up to 350 mm/second throughput (monochrome);

up to 150 mm/second throughput (two-color).

Paper Sensing Paper low and paper out

Human interface Audible tone from speaker (software-driven). Simple commands in conguration menu

issued through paper feed button. Green LED status light, located next to the paper feed button.

Cash drawer driver Connector for one or two cash drawers (obtain a “Y” cord for two drawers)

Knife Paper cutter standard on all units.

Factory-installed options

• up to 32 MB memory

• 82.5 mm paper width

• USB, 9 Pin RS232, Ethernet, Bluetooth, and Powered USB. Note: For all optional interfaces except Powered USB, the USB port is included.

• Black Mark Sensor

• Cabinet color with or without CognitiveTPG logos

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Chapter 2: About the Printer10

Add-on options

For part numbers and additional ordering information, refer to Chapter 5: Paper and Supplies.

• Wall mount kit for printer

• Spill Guard

• Power supply: 60-watt

• Power cords: US, UK AC, and International AC cords

• LogoEZ®, downloadable colorization utility

• Receiptware®, downloadable marketing software

Printing features

The A799II printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on available options, LogoEZ® colorization utility, Receiptware marketing software, and programming the printer to change text, graphics, or other characteristics, refer to the

Programming Guide.

LogoEZ® colorization utility and Receiptware marketing software.

LogoEZ® and Receiptware® are available from your CognitiveTPG customer service representative or downloadable from www.CognitiveTPG.com

The LogoEZ® utility provides a simple setup of basic two-color and logo features to get you started. Receiptware® is a simple and exible receipt editing tool to help you create custom receipts.

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Chapter 3: Setting up the Printer 11

(in plastic bag)

Chapter 3: Setting up the Printer

Unpack the printer

Check the packing list

Save the packing materials in case you need to repack the printer for shipping or storage. Before installation, check that all the items on this list have been shipped (printers shipped in bulk may not include all these items):

• Printer (enclosed in a plastic bag with foam pack)

• Test printout (in paper compartment).

• Setup Guide

• Power supply with cable and cord (if ordered)

• Printer-host communication cable (if ordered)

To report any missing items or shipping-related problems, contact your representative or call CognitiveTPG customer service at (800) 732-8950, option 4.

Setup Guide

Communication Cable (Optional)

A799II Printer

Power Supply with Cable and Cord (Optional)

Cardboard Accessory Sleeve

Cardboard

Printer Sleeve

Shipping Carton

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Chapter 3: Setting up the Printer12

Load or change the receipt paper

Caution: You must use qualied paper rolls with CognitiveTPG printers. The list of qualied paper is in Chapter 5; refer to the website www.CognitiveTPG.com for update to this list. Using unqualied paper may void the warranty.

You will later use the same procedure to change the receipt paper as you will to load it during installation. The minor difference is noted in the directions below.

If you are installing the printer using the wall mount kit, you may nd it easier to load the paper roll after installation.

Note: The printer must be set to the paper type being used for proper operation. This can be done by sending the command 1D 81 m n or by a selection in the conguration menu. To change the paper type in the conguration main menu select “Set Paper Type” and make selections. (See page 22 for how to enter the conguration menu.)

1 Open the receipt cover by pushing up evenly on each side of the cover until it unsnaps (1).

2 Loading: Remove the test printout (2) . Retain the test printout with the conguration listing until the printer is

successfully installed

Changing: Remove the used paper roll.

3 Tear a clean edge on the new receipt paper roll, making sure the tape has been completely removed.

4 Place the receipt paper into the paper compartment so it unrolls from the bottom (3). Leave a few inches of paper

sticking out of the printer.

5 While holding the paper in place, close the receipt cover (4). To test that the paper is loaded correctly, advance the

paper with the paper feed button.

Note: If the paper jams, make sure the roll is inserted correctly. Check the illustration above for proper orientation.

6 Tear the excess paper off against the blade in the cover (5).

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Chapter 3: Setting up the Printer 13

Adjusting Paper Low Setting

The amount of paper left on the roll when the “paper low” indication is given by the printer should be approximately 5-20 feet. If too much paper is left, there is an adjustable setting in the conguration menu that can be modied. To enter the conguration menu, see “Conguring the printer” in Chapter 4. Enter the “Hardware Options” section and vary the “paper low extension” setting. The setting chosen will decrease the amount of footage at paper low.

Changing the paper path width

The A799II can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to the Service Guide. A trained service technician must perform this adjustment.

Note: The A799II printer can also print on paper rolls 82.5 mm wide. This option for the printer is factory installed. Please contact CognitiveTPG for details.

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Chapter 3: Setting up the Printer14



Mounting the printer on a vertical surface (using optional kit TPG-K260)

1 Select a location that allows adequate support for the printer and is within easy cable length of the host.

2 Follow the instructions provided with wall-mount kit

(K260) to attach the bracket to the vertical surface and the printer to the bracket.

Caution: Attach the power and communication cables to

the printer prior to attaching the printer to the bracket.

Note: The “paper low” option will not function when the printer is vertically mounted.



 

Installing the optional Spill Guard

The spill guard provides added protection for your printer from moisture or spills.

To install the spill guard:

1 Open the printer receipt cover.

2 Align the tabs of the spill guard with the edges of both sides of the receipt cover.

3 Slide the spill guard along the edges and over the receipt cover until it snaps in place.

4 Close the cover. Print a sample to verify spill guard is properly installed.

Caution: Damage to spill guard may occur if removed improperly. Contact tech support for assistance.

Click!

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Chapter 3: Setting up the Printer 15

Connect the cables

Cable connections are made at the back of the printer.

Connector Interface Panel

Connector Cover

(Open Position)

Caution: Connect the cables to the printer before applying power. The host computer should always be turned off before

connecting communication cables.

Cash drawer cables

The cash drawer cable connects the printer to one or two cash drawers. (For pin-out, see Service Guide.)

To install the cash drawer cable:

1 Open the connector cover.

2 Plug the cable into the cash drawer connector located at the right side of the illustration.

3 Route the cable up and through the strain relief clip above the connector and through the opening in the connector

cover when shut.

Note: If installing two cash drawers, you will need to obtain a Y-cable as shown in the illustration below.

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Chapter 3: Setting up the Printer16

connector

Communication cables

According to your printer conguration, the printer has different communication connection options. Select and attach either 9-pin RS-232C, standard USB, powered USB, or Ethernet communication cable to the printer and host computer.

For printers with both 9-pin RS-232C and USB, or USB and Ethernet connectors, only a single communication connection is to be made during operations.

RS-232C cable (9-pin)

The communication cable connects the printer to the host computer using the 9-pin RS-232C. Installation is identical for all connectors.

To install the communication cable:

1 Make sure the host computer is off.

9-pin RS-232C

communication

2 Open the connector cover at the rear of the printer.

3 Attach the communication cable to the communication connector, shown in the center in the illustration. Tighten the

screws to secure the cable and ensure a stable connection.

4 Connect the cable to the host computer.

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Chapter 3: Setting up the Printer 17

USB cable

Unlike the other connections, the USB cable may be attached and detached while the system is operating.

Printer end

of USB cable

Computer end

of USB cable

To install the USB cable:

1 Open the connector cover at the rear of the printer.

2 Attach the USB cable to the USB connector, shown at the left above (A). Don’t plug the USB cable into the cash

drawer connector (B) by mistake! Doing so may damage the printer. The USB symbol should face up when inserted into the port. Make sure the connection is snug.

3 Route the cable through the strain relief on the connector cover (see the “Cable routing” section which follows on page

19).

4 Connect the cable to the USB port in the host computer. Again, make sure the USB symbol on the connector is face up

when you plug it into the port.

Note: If the printer is congured to use CommClass USB, you must install the CommClass USB driver on the host computer. The driver is available for download from the website at www.CognitiveTPG.com.

Powered USB cable

Powered USB communication connector panel

Powered USB

connector

1 Be sure the host computer is turned off.

2 Plug the printer end of the USB cable into the USB connector port on the printer.

3 Plug the computer end of the USB cable into the computer.

Printer end

of USB cable

Computer end

of USB cable

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Chapter 3: Setting up the Printer18

Ethernet communication connector panel

Ethernet

connector

Power

supply

connector

Ethernet communication cable

1 You don’t need to turn off the computer. Plug the printer end of the Ethernet cable into the Ethernet connector port on

the printer (A). Make sure the connector snaps rmly in place.

2 Plug the computer end of the Ethernet cable into the Ethernet port of the computer. Make sure the connector snaps

rmly in place.

3 After you have connected the printer, you may need to set the printer internal parameters for Ethernet operation. See the

Ethernet Setup Guide.

Power supply cable

To avoid damaging the printer, connect the power supply last.

Connector Interface Panel

Power

Supply

Connector

1 Plug the power cable into the power supply connector shown in the illustration above.

2 Close the connector cover until it snaps, making sure that all the cables are aligned with the slots in the connector cover.

Double-check that the strain relief on the connector cover is aligned with the power supply cable (see “Cable routing” section which follows).

3 Plug the power cord into the power supply.

4 Plug the power supply into a grounded outlet. When it is properly powered, the green LED on the top of the printer will

light up.

WARNING! Using this device without a grounded outlet is a safety hazard and voids the printer Warranty, Safety, FCC

and CE Mark designation.

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Chapter 3: Setting up the Printer 19

Cable routing

To prevent the printer from becoming unplugged accidentally, make sure the cables are routed as shown in the illustration below. Both USB and RS-232C cables are shown in the illustration for routing purposes only; do not connect USB and

RS232C at the same time.

For USB printers only:

Guide the USB cable through the strain relief and out the slot in the connector cover, as shown in the illustration. The USB cable ts underneath the power supply and cash drawer cables. The RS-232C cable routes straight out the back when attached.

Connecting the Printer via Bluetooth

Make sure Bluetooth is enabled on the device, and that the printer is powered on.

Windows 7

Click the Bluetooth icon on the taskbar and select “Add a Device.”

If icon isn’t visible in the taskbar, click the arrow to show hidden icons.

Choose the printer once it is discovered and click “Next.”

Click “Next” again to accept the pairing code given, and the printer should connect briey.

No number will appear on the printer, just selecting “Next” should pair the printer without issue.

Open “Devices and Printers” from the Start Menu and locate the printer.

Right click the printer and select “Properties”, then “Hardware.”

Find the COM port number in the “Device Functions” eld.

This information will be used later to help connect the printer.

Select the COM port and click “Properties,” then “Port Settings,” making sure the Bits per second is set to 115200.

Download and install the Windows Mini Driver, running the TPGSetup.exe from the appropriate OS folder.

Drivers can be found on our website at http://www.cognitive.com/product/A799II/downloads

Click “OK,” then “Install Receipt.”

Select the printer and the COM port number associated with it.

Once the driver has loaded, the printer will be added.

Open “Devices and Printers” from the Start Menu and right click the new printer, “CognitiveTPG Receipt.”

Choose “Printer Properties” and print a test page.

The printer should be successfully installed.

To change any Bluetooth congurations, please refer to the A799II Programmer’s Guide.

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Chapter 3: Setting up the Printer20

iOS

Open Settings and select Bluetooth, making sure it is turned on.

Scan for devices.

Select the printer that appears in the Device list.

Select “Pair” when the Pairing Request pops up.

No number will appear on the printer, just selecting “Pair” should pair the printer without issue.

Once the printer is connected, open the CognitiveTPG POS Printer application and select “Printer Setup”.

Select the printer and press “Connect.”

Return to the previous screen by selecting “Done” and select “Sample Printing.”

The printer should be successfully connected.

Android

Open Settings and select Bluetooth, making sure it is turned on.

Scan for devices.

Select the printer that appears in the Device list.

Select “Pair” when the Pairing Request pops up.

No number will appear on the printer, just selecting “Pair” should pair the printer without issue.

Once the printer is connected, open the CognitiveTPG POS Printer application and select “Printer Setup”.

Select the printer’s MAC Address to connect.

Return to the previous screen and select “Sample Printing.”

The printer should be successfully connected.

Test the printer

If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer, “Troubleshooting the printer” (page 27) or use the interactive tech support tool on the website, www.CognitiveTPG.com, or contact CognitiveTPG for technical support.

The printer will arrive for installation pre-congured. The printer’s current conguration appears on the test (diagnostics) printout. However, if you would like to run a new print test or check the congurations, you can run a diagnostics printout detailing the current conguration.

To run a diagnostic test:

Receipt Cover

Paper Feed Button

1 Make sure paper is in the printer (1).

2 Open the receipt cover (2).

3 Press and hold the paper feed button (3).

4 Close the receipt cover, continually holding the paper

feed button until the conguration printout begins (4).

For further instructions, see Chapter 4: Using the printer, “Conguring the printer” (page 22).

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Chapter 4: Using the Printer 21

Chapter 4: Using the Printer

Conguring the printer

The conguration menu allows the user to set general printer parameters. The test prints the diagnostics form, which details settings for all functions. The printer will partially cut the paper between each variation.

The printouts may vary for each model. The test ends with a partial cut of the paper. A complete test printout may require the use of several feet of paper.

Since the printer is usually shipped pre-congured, most users do not need to change the conguration of the printer. If you make adjustments to the conguration, be careful not to inadvertently change settings that may affect the printer’s performance. CognitiveTPG does not recommend that users change the printer conguration.

Additional information on conguring the printer is found in the Programming Guide.

Hint: The printer is shipped with a test printout that includes the preset conguration. If you run into problems after changing the printer conguration, use these settings as a default. For guidance or assistance, you may contact a CognitiveTPG representative.

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Chapter 4: Using the Printer22

To enter the conguration mode:

1 Turn power off to printer.

2 Make sure receipt paper is loaded in the printer before

proceeding. Make sure cover is closed.





3 Apply power to printer and immediately press and hold

the paper feed button until the conguration printout begins.

• The printer beeps, then prints Diagnostics Form I.

• Press the paper feed button within two seconds to

enter the conguration main menu.

• The printer prints Diagnostics Form II, followed

by the Printer Conguration Menu, and waits for a main menu selection to be made (see sample printout on the next page; short clicks are used, except when answering “yes” or validating selection).

4 To communicate with the printer, you will press the

paper feed button using either short or long clicks. Use a long click for “yes” (more than one second) and a short click for “no.” Follow the printed instructions to make selections.

5 Continue through your menu selections until you are

asked, “Save New Parameters?” Select “Yes.”

a Reset the Printer.

b Open the receipt cover.

Press and hold the paper feed button while closing

the receipt cover.

• The diagnostic printout veries your new settings.

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*** A799II - Diagnostics Form ***

Model number : A799-780X-TD00 Serial number : 0000000000

Loader Firmware P/N : PN#: 189-799L111 Date : Nov 10 2015 Flash Firmware Revision : V1.42 CRC : C0F4 P/N : 189-799A142A

H/W parameters Flash Memory Size : 8 Mbytes Flash Logos/Fonts : 1600 kbytes Flash User Storage : 576 kbytes Flash Perm’nt Fonts : 2240 kbytes Flash Journal Size : 640 kbytes SRAM Size : 512 kbytes Head settting : H Motor ID : 1 Paper Type Setting : Type 0, Monochrome Color Density Adj : n/a Print Density, Mono : 100% Max Speed : 350 mm/sec Paper Width : 80 mm Max Power : Level 1 Knife : Enabled Partial Cut : 135 steps Paper Low Sensor : Enabled No Paper Low Extension

Chapter 4: Using the Printer 23

- Set Firmware Features - > 8 clicks

Print Test and Conguration Menu Sample. Samples will vary depending on the printer model.

Comm. Interface Interface : USB RX Buer Size : 4096 USB Driver Type : Printer Class Interface : RS232 RX Buer Size : 4096 Parameters Baud Rate : 115200 Data Bits : 8 Stop Bit : 1 Parity : NONE Flow Control : DTR/DSR Reception Errors : Ignore

Resident Code Pages : 437, 720, 737, 775, 850 852, 857, 858, 860, 862...

***To Enter Printer Cong Menu*** Press Feed Button Within the Next Two Seconds

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Chapter 4: Using the Printer24

Energy-savings

This function makes it possible to set the number of minutes the printer will remain idle before entering a low-power (1 watt) idle state.

To set or to adjust the energy-savings timeout value:

1 Enter the conguration menu (follow directions on page 22).

2 Select “Set Firmware Features” from the main menu.

Printer responds, “Firmware Feature Selection Menu,” and when scrolled prompts, “Set Energy Savings Timeout

Value?”

3 Select “Yes”.

Printer responds with the following timeout value selections:

Disable (no timeout) 1 click

15 minute timeout 2 clicks

30 minute timeout 3 clicks

60 minute timeout 4 clicks

120 minute timeout 5 clicks

240 minute timeout 6 clicks

Enter clicks for selection, then hold button down at least 1 second to validate.

4 Power cycle the printer.

To revive a printer that has entered the low-power idle state, press the paper feed button.

Monochrome paper print density

This function makes it possible to adjust the energy level of the printhead to darken the printout or adjust for paper variations. An adjustment should only be made when necessary. The factory setting is 100%.

Warning: Choose an energy level no higher than necessary to achieve a dark printout.Failure to observe this rule may

result in a printer service call or voiding of the printer warranty. Running at a higher energy level will reduce the printhead life. Consult your CognitiveTPG representative or CognitiveTPG technical support if you have any questions.

When the printer prints high-density print lines (text or graphics), it automatically slows down.

To change the print density:

1 Enter the conguration menu (follow directions on page 22).

2 Select “Set Hardware Options” from the main menu.

Printer responds, “Hardware Options Menu,” and when scrolled prompts, “Set Print Density?”

3 Select “Yes”.

A warning is printed, followed by the density adjustment selections.

Enter clicks for selection, then hold button down at least 1 second to validate.

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Chapter 4: Using the Printer 25

Color density

This function makes it possible to adjust the energy level of the printhead to darken the color printing or adjust for paper variations. An adjustment should only be made when necessary. The factory setting is 100%.

Warning: Choose an energy level no higher than necessary to achieve a dark printout. Failure to observe this rule may

When the printer prints high-density color print lines (text or graphics), it automatically slows down.

To change the color density:

1 Enter the conguration menu (follow directions on page 22).

2 Select “Set Hardware Options” from the main menu.

Printer responds, “Hardware Options Menu,” and when scrolled prompts, “Set Color Density Adjustment?”.

3 Select “Yes”.

A warning is printed, followed by the density adjustment selections.

Enter clicks for selection, then hold button down at least 1 second to validate.

When to change the receipt paper

Change the paper when it is near the end of the roll or out. When the paper is low, you will want to monitor usage to avoid running out part way through a transaction. When the paper is out, you must load a new roll immediately or data may be

lost!

When paper is low:

• Colored stripe appears on the receipt paper, (if paper is purchased with stripe) and indicates enough paper remains for a small transaction.

• If paper low option is installed on the printer, the green LED ashes slowly indicating that approximately 15 feet of paper remains. If too much paper is left on the roll, the “paper low” setting can be adjusted by entering the conguration menu and changing the “paper low” extension setting.

When paper is out:

• Green LED ashes quickly indicating the paper must be installed.

Warning: Do not try to operate the printer or host computer if the printer runs out of paper. The printer may continue to

accept data from the host computer even though it is unable to print. Data may be lost as a result!

For instructions on how to change the receipt paper, look in Chapter 3: Setting up the Printer, “Load or change the receipt paper” (see page 12).

Note: When changing the type of paper being used, you must set the printer to the new paper type. This is done through the command 1D 81 m n or through the conguration menu. (See the Programming Guide for command usage or page 22 to enter conguration menu.)

Paper type grades

Type 0: Monochrome

Type 4: Two-color

Type 5: Two-color

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Chapter 4: Using the Printer26

Maximum Power Setting

The maximum power setting must be congured to match the power supply. The setting will be precongured from the factory but may require changing if using a different power supply than the one shipped with the printer.

There are three levels of power, besides auto, that can be selected in the Hardware Options section of the conguration menu (see page 22 to enter the conguration menu):

Auto Level I (55W) Level II (75W) Level III (90W)

Printhead Setting

The printhead energy rating and printer setting must match. The setting will be precongured from the factory but may require changing should service to the thermal mechanism be required. The “Head Setting” on the diagnostic printout must match the letter marked on the front right of the thermal mechanism. Whenever the thermal mechanism is replaced, if the letter on the the mechanism is different from the head setting, you must enter the conguration menu and set the printhead to match. (See the Service Guide for replacing the thermal mechanism.)

Preventing overheating of the printhead

There are restrictions on the duty cycle because of the heat generated by the thermal printhead when printing solid blocks (regardless of the length of the block in relation to the print line). The restrictions are ambient temperature, the percentage of time (measured against one minute) of continuous solid printing, and the amount of coverage.

Keep in mind that the ambient temperature may be affected by factors such as direct exposure to sun or close proximity to heating elements.

Caution: When the duty cycle exceeds the limits shown in the table, the receipt printhead will heat up and shut down. This

may damage the printhead.

To avoid this problem, do one or a combination of the following:

1 Reduce the amount of coverage.

2 Reduce the time of continuous solid printing.

3 Reduce the ambient temperature.

Allowable duty cycle (measured over one minute of continuous printing)

Amount of solid coverage Ambient temperature

25°C 35° C 50° C

20% 100% 50% 20%

40% 50% 25% 10%

100% 20% 10% 4%

For reference:

• A typical receipt with text (contains some blank spaces) is approximately 12% dot coverage.

• A full line of text characters (every cell on the line has a character in it) is approximately 25% dot coverage.

• Graphics are approximately 40% dot coverage.

• Barcodes are approximately 50% dot coverage.

• A solid black line is 100% dot coverage.

Duty cycle

Percentage of time that the specied “Amount of solid coverage” can be printed during a one minute period of time.

Example: at 20% solid coverage,

35° C temperature, a 50% duty cycle is to be used, resulting in 30 seconds of printing and 30 seconds without printing.

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Chapter 4: Using the Printer 27

Troubleshooting the printer

The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to diagnose and solve these printer conditions, or use the interactive tech support tool at www.CognitiveTPG.com. To resolve complex issues, you may need to contact a service representative.

If unexpected conditions arise while installing the USB driver, take a look in the FAQ section located at www.CognitiveTPG.com.

Printer tone and green LED

Condition Possible causes What to do Where to go for more information

Green LED, quick steady Paper out Load a new paper roll Chapter 3: Setting up the Printer, ashing “Load or change the receipt paper” (See page 14)

Receipt cover open Close the cover

Knife unable to home Stop using the printer Contact your authorized service representative.

Green LED, slow steady Paper is low Load a new paper roll Chapter 3: Setting up the Printer, ashing (if paper low sensor is “Load or change the receipt paper” installed) (See page 14)

Other problems may Stop using the printer Contact your authorized service be indicated representative

Printer beeps Printer has been turned No action is required (two-tone—low frequency, on and is ready to operate high frequency)

Printer beeps and ashes These all indicate serious Stop using the printer Contact your authorized green LED in various conditions service representative combinations

Printing issues

Condition Possible Causes What to Do Where to Go

Colored stripe on Paper is low Change the paper Chapter 3: Setting up the printer, the receipt “Load or change the receipt paper” (See page 12)

Receipt does not come Paper is jammed Open the receipt cover, out all the way inspect the knife, and clear any jammed paper

Printer starts to print, but Paper is jammed Open the receipt cover, stops while the receipt is inspect the knife, and clear being printed any jammed paper

Receipt is not cut Paper is jammed Open the receipt cover, inspect the knife, and clear any jammed paper

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Chapter 4: Using the Printer28

Print is light or spotty Paper roll loaded Check that the paper Chapter 3: Setting up the printer, incorrectly is loaded properly “Load or change the receipt paper” (See page 12)

Thermal printhead is dirty Use recommended Chapter 5: Paper and Supplies, thermal receipt paper “Ordering thermal paper” (See note below.) (See pages 30-31)

Variations in paper Increase print density in Contact your authorized service “Set Hardware Options” representative or refer to Chaper 4: of printer Conguration Using the Printer, “Conguring the Menu to 110% or 120% printer” as needed (monochrome USE CAUTION when changing printer only) settings (See page 22)

Color print is light Variations in paper Increase energy level of Chapter 4: Using the Printer, printhead in “Color “Conguring the printer” page 22 Density Adj” of the and the Programming Guide printer conguration menu

Inconsistent printing, Paper type used and Print diagnostic form and Chapter 4: Using the Printer, no two-color print paper type do not match verify setting paper type “Conguring the printer” pages 22 setting to type 0, 1, 4, or 5 and the Programming Guide

Vertical column of print This indicates a serious Stop using the printer Contact your authorized is missing condition with the printer service representative electronics

One side of receipt is This indicates a serious Stop using the printer Contact your authorized missing condition with the printer service representative electronics

Note: If paper has been used which is not on the CognitiveTPG recommend paper list, resulting in a dirty printhead, the

printhead may require cleaning prior to switching back to CognitiveTPG recommended paper. See Chapter 5 for a list. If non-recommended paper is used over an extended period, attempting to clean the printhead will have little eect on print quality.

Do not try to clean within the printer except as noted in the Service Guide, Chapter 4: Cleaning and Maintenance.

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Chapter 4: Using the Printer 29

Printer does not function

Condition Possible Causes What to Do Where to Go

Printer does not function Printer not plugged in Check that printer cables Chapter 3: Setting up the printer, when turned on are properly connected “Connect the cables” (See page 15) on both ends

Check that the host Chapter 3: Setting up the printer, or power supply is “Connect the cables” (See page 15) getting power

Receipt cover not Close and latch the fully closed receipt cover

Printer stops functioning Printhead has overheated Allow the printhead to Chapter 4: Using the Printer, cool down “Preventing overheating of the printhead” (See page 26)

Interrupted data signal Ensure the standard USB over USB connection cable is no more than 5 meters long, with no extensions; eliminate hubs

Faulty USB port Plug cable into another USB port on host computer

Printer is in energy- Press paper feed button Chapter 4: Using the Printer, “Energy savings mode to revive printer Savings” (See page 24)

Interruption of data RS-232C mode not Printer had previously Reset printer and check normal working been connected to RS-232C faults. USB host

Printer goes o-line USB cable is not If printer doesn’t Chapter 3: Setting up the Printer, connected properly auto-recover after 5–20 “Connect the cables” (See page 15) seconds, reconnect the USB cable, reset the printer, and reboot the host computer; check that USB cable are properly connected on both ends

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Chapter 5: Paper and Supplies30

Chapter 5: Paper and Supplies

Ordering from CognitiveTPG

Printer parts, accessories, and small quantities of paper can be ordered directly from CognitiveTPG. While the CognitiveTPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is outdated. To place an order or get more non-technical information, call your CognitiveTPG representative or the sales line at (800) 732-8950.

CognitiveTPG is able to provide paper in small lots to facilitate product evaluation and testing. Contact your CognitiveTPG representative for more information on ordering.

Ordering thermal paper

Thermal paper specications

The printer requires qualied thermal paper with the following dimensions:

Width Diameter Length

58 +0.2 /-0.6 mm (2.28 +0.01/-0.03”) 90 mm max. (3.54”) 322’ nominal

60 +0.2/-0.6 mm (2.36 +0.01/-0.03”) 90 mm max. (3.54”) 322’ nominal

80 +0.2/-0.6 mm (3.15 +0.01/-0.03”) 90 mm max. (3.54”) 322’ nominal

82.5 +0.2/-0.6 mm (3.25 +0.01/-0.03”) 90 mm max. (3.54”) 322’ nominal

The paper must not be attached at the core. Use paper with a colored stripe at the end to indicate that the paper is running low, required when the printer is positioned vertically.

The above gures are based on a core diameter of 22 ± 0.5 mm (0.87”) outside,11.5 ± 0.5 mm (0.45”) inside.

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Chapter 5: Paper and Supplies 31

Qualied Paper Grades

Contact the converter of your choice to order paper. CognitiveTPG recommends the following paper grades produced by their respective manufacturers. There are a number of paper converters qualied to provide this paper, provided the POS rolls are from these recommended grades. Refer to the website www.CognitiveTPG.com for updates to this list.

Note: When changing paper type, you will need to set the printer to that paper type by sending the “Set paper type” command (1D 81 m n) or by changing the paper type setting in the conguration menu. (See the Programming Guide for command usage or page 22 to enter the conguration menu.)

Monochrome (black ink) paper:

Qualied manufacturers Phone/Fax Paper grade

Appleton Papers, Inc. (USA) Voice: (800) 922–1729 Alpha 400-2.3 (was T1030) 825 E. Wisconsin Ave. Fax: (800) 922–1712 Alpha 800-2.4 (was T1012A) Appleton, WI 54912 POS-Plus 600-2.4 http://www.appletonideas.com Alpha 900-3.4 (was Superior)

All current Appleton papers are BPA-free

Jujo Thermal Ltd. Voice: 358 (0) 10 303 200 AF50KS–E3 P.O. Box 92 FI–27501 Fax: 358 (0) 10 303 2419 AP62KS–E3 Kauttua, Finland http://www.jujothermal.com/

Kanzaki Specialty Papers (USA) Voice: (888) 526–9254 P30023 (was P–300), P31023 (was P–310), 20 Cummings St. Fax: (413) 731–8864 P35024 (was P–350), P35032 (was P–354), Ware, MA 01082–2002 P39023 (BPA free, was P–390), P30521 (BPA free) http://www.kanzakiusa.com/ P30523 (BPA free), P31523 (BPA free), P35532 (BPA free)

Koehler UK Ltd. (Great Britain) Voice: (44) 1322 661010 KT55-F20 (WN-T55) 2 White Oak Square Fax: (44) 1322 614656 London Road Swanley, Kent BR8 7AG, U.K. http://www.koehlerpaper.com/en/

-or-

Koehler AG Voice: (49) 7802 81-0 Hauptstr. 2-4 Fax: (49) 7802 81-4330 D-77704 Oberkirch, Germany

Mitsubishi Int’l Corp. (USA) Voice: (212) 605–2000 P–5035 655 Third Ave. Fax: (212) 605–2597 T–8051 New York, New York 10017 TP–8065 http://www.mitsubishicorp.com/us/en/ PP-5051

OJI Paper Company Ltd. Voice: (81)3–3563-1111 KF–60 Ginza 4-chome Fax: (81)3–3563-1135 PD–170R Tokyo 104, Japan PD–160R http://www.ojipaper.co.jp/english/

Thermal Solutions Intl, Inc. Voice: (800) 479-6070 19018RDT 6740 Broadview Ave, Suite D (904) 860-1966 Features: 30% post-consumer waste, recycled/BPA free Jacksonville, FL 32254 Fax: (904) 646-4530 http://thermalsolutionsinternational.com

Two-color paper:

Qualied manufacturers Phone/Fax Paper grade

Mitsubishi Int’l Corp. (USA) Voice: (212) 605–2000 PB-770 (Blue and Black) 655 Third Ave. Fax: (212) 605–2597 New York, New York 10017 http://www.mitsubishicorp.com/us/en/

Page 32

Chapter 5: Paper and Supplies32

Ordering miscellaneous supplies

Cash drawers

Order cash drawers from the following suppliers:

Cash Drawers Number

NCR 7052-K657

M-S Cash Drawer Corp. EP-125 K seriesTM, EP-127TM, EP-102

APG Cash Drawer Model 322

Indiana Cash Drawer Model SLD

Power supply and power cords

Other suppliers may use different part numbers.

Item Type Order Number

60-Watt power supply with attached TPG-K330 cable to printer and U.S. power supply cord

60-Watt power supply, attached cable TPG-K301

Power supply cord (to outlet) United States TPG-K320 United Kingdom TPG-K322 International TPG-K326

Communication cables Length Order Number

RS-232C 9-pin female (printer) (3 meters–9.8 feet) TPG–K340 to 9-pin female (ferrite-host)

USB (2 meters~6 feet) TPG-K345

Ethernet Not available

Wall-mount kits Order Number

Printer wall-mount kit: TPG-K260

Spill guards Order Number

Spill Guards (qty. 30): A799-K572-30

Spill Guard (qty. 1): 189-7940425

Documentation and utilities

A799II Setup Guide* A799-2SUG000

A799II User Guide* A799-2UG0000

A799II Programming Guide* A799–2PG0001

A799II Service Guide A799–2SERV01 (CognitiveTPG certied service technicians only-Contact a sales representative to order))

A799 Series Ethernet Setup Guide* TPG-ETHSUG

CognitiveTPG LogoEZ® colorization utility*

CognitiveTPG Receiptware marketing software*

* Downloadable from CognitiveTPG website http://www.CognitiveTPG.com (documentation provided in .pdf format)

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Appendix A: Alternative LED Pattern 33

Appendix A: Alternative LED Patterns

Setting Printer to Have Alternative LED Patterns

The A799II Printer can be set to show specic patterns of blinking for easier means to troubleshoot. To set the printer this way, send the following command: 1F 03 50 00 02.

After a reset, the printer’s LED patterns should reect the table below.

To set back to the original patterns, send 1F 03 50 02 02 and reset the printer.

Condition Possible causes What to do Where to go for more information

LED blinks on once, Knife unable to home Stop using the printer Contact your authorized service o remainder representative.

LED blinks on twice, Flash programming Allow printer to nish o remainder programming

LED blinks on three times, Paper out Load a new paper roll Chapter 3: Setting up the Printer, o remainder “Load or change the receipt paper” (See page 12)

LED blinks on four times, Black dot sensor error Make sure paper has black If on power up, contact your o remainder marks and is loaded authorized service representative. correctly

LED blinks on ve times, Receipt cover open Close the cover o remainder

LED blinks o once, Paper is low Load a new paper roll Chapter 3: Setting up the Printer, on remainder (if paper low sensor is “Load or change the receipt paper” installed) (See page 12)

LED blinks o twice, Voltage low Wait for voltage to recover If on power up, contact your on remainder or try new power supply authorized service representative.

LED blinks o three times, Voltage high Wait for voltage to recover If on power up, contact your on remainder or try new power supply authorized service representative.

LED blinks o four times, Thermistor out of range Allow the printhead to Chapter 4: Using the Printer, on remainder cool down “Preventing overheating of the printhead” (See page 26) If on power up, contact your authorized service representative.

LED blinks quick, steady Invalid rmware Load new rmware (on power up)

LED blinks slow, steady Max power setting wrong Change the setting Chapter 4: Using the Printer, “Max Power Setting” (See page 26)

Other problems may Stop using the printer Contact your authorized service be indicated representative

Page 34